Reviews of Ricart Automotive Group (Car Concessionaire)

Amanda Newsome

On Friday my mother and I gave them permission to to run our credit to get a car from there. Today we did not and they guy runs our credit 4 times we were not on the lot. I was on the phone with a Ricart sales guy and I asked him what I should bring documents. After I hang up the phone he made 3 inquiries or more on my credit and mother's without permission which is illegal. I will be getting ahold of my lawyer for an illegal case. Never felt so violated in my life or my mother's.

Judy Casmo

Excellent customer care..

Bianca Fouch

Absolutely love going here for my Kia services. All the staff are incredibly polite.

Joseph Buchanan

I bought 2019 Chevy 1500. After doing first maintenance was informed had different tires on truck. Guess I should have looked but since it was 2019 with only 10-11 thousand miles on it you would think they would be same. Called and spoke with Steve walker who informed me that they don’t care if there are different tires on it with different treads that as long as they meet thread depth and are what they call safe then that’s all they care about. I informed him that that they could wear differently because of different tread. He said they didn’t care as long as tires meet their qualifications and he said then change tires at my cost. I asked how I could get ahold of rick ricart the owner and he informed me I wouldn’t and would have to deal with him or his manager.very unprofessional. All I was asking is for the tires to be same even if it was just replacing one tire. He informed me the previous owner probably did it and they probably did it cause it was cheap and didn’t do it the way i would cause no one has your income. Why my income has anything to do with getting a tire replaced but ok. So I guess when you end up spending 30000+ with it art you can’t even get 4 tires the same. It’s sad that the company couldn’t and doesn’t care what kind of car or truck you buy and how much money you spend Weather’s it’s new or older used that it’s their way or no way

Diane Ladybug Ivery

Ricart Truly Blessed Me! Would Highly Recommend Them!!

Allen Erdman

Their prices are generally right but they are about the most fake people you'll ever meet. The finance manager tried so hard to be happy but you could tell she just wanted to get paid! Doesn't actually care at all!

jean tello

You can get any car herr

Muscle Feast

Went to look at Genesis g80. This place should not be lied to sell them.

Bruiser Dave

Don’t EVER TAKE RECALL WORK TO THEM. I HAD MY VEHICLE SCHEDULED FOR SATURDAY TO BE DONE AND ITS MONDAY AND STILL NOT DONE.

Alan Bell

My new favorite Nissan service location.

Robert Reschar

I can't begin to explain the headache and really poor customer service Ricart gives. I really don't know how people continue to buy cars there. All that being said, I'll try to be concise with my complaint. They were supposed to refund me money for a service they didn't follow through on. I received a portion of it after many many phone calls and speaking to the manager of that department. But now after more calls I've made, like before, no returned calls. All I'm wanting is the money they were supposed to give me. But all I get are excuses, poor customer service, and no returned calls. I don't know if small claims is an option but I'll be looking into my options. Beware of shopping there. After you buy a car it's all down hill. Add on: I would like to say that in both of the bad customer service experiences I had, Cindy followed up with me. I will say that she did a great job of trying to clean up the bad experiences; I really appreciate her help.

charmain jackson

They were super nice and gave me a great deal!

Sarah- Smile H.

The BEST place to have your oil changed or import serviced. You get roadside assistance with your oil change purchase! Fresh cookies, coffee, and the best customer service. They even honor other dealers coupons. I always take my hyundai to Ricart. A+

Lee Marcum

New truck during truck Month lifetime warranty... awesome

Jjdoggie S

I had researched on-line before coming and wanted to see and feel cars in person. As advertised, Ricart had largest selection available on lot so it was one stop to see everything we were considering. I wasn't planning on making a purchase during this visit as we were evaluating options. The car and price were right so I decided we were done with research and to make the purchase. Brian, our salesperson, was great. He treated me (mom) and my daughter with respect, greeted us as we got out of the car and provided the right level of technical info for me. The financing took longer than anticipated. Partly because I had not researched this yet as I wasn't planning on buying during this visit. And, partly because the dealership was very busy. Overall, I was very impressed with the Ricart campus, availability, and service. I will definitely make the 30 minute drive from Dublin the next time we are in the market.

Jessica Schmidt

Absolutely horrible experience! The manager was incredibly belittling when discussing finance options and I should've taken that as a sign for how they treat their customers. I bought a car November 5th and still have not received the title information I need to get my plates, even though they are required by law to provide this within 30 days. I've called several times and keep getting transferred around and straight up lied to. My temp plates expire tomorrow so I have called every day this week to figure out where my title is. Every day they've said that they overnighted them that day. I now have to pay even more money and take time off work to go to file a complaint with the state to be able to get this resolved before my temps expire and I cant drive my car.

Larry Mason

Go see Abby in Used Car Factory!! Tim great sales manager!

John Byers

Big place but staff is very knowledgeable and friendly

Rebecca Yates

Had my oil changed, tires rotated and tail light replaced great service from Kevin kellermeyer and Tony Wooten Thank you.

dylan shingleton

I will never refer this place to anybody I bought a car off then 5 months ago and now it’s having problems. The problems it is having should be covered under the warranty but they want to charge 100$ per thing that’s wrong with it just to look at it it took 2 weeks to even get someone to call me about it and when my wife took car up their they were very rude and mean I will never shop their again or refer this place to anybody I will be reporting this place to the Better Business Bureau this place needs to be shut down just worthless service and costumer care

Deborah Webb

High pressure repair dept. Extremely over priced for what you are supposed to get but rarely do. Do not recommend auto repair.

Ed Dillon

I have always heard really negative things about Ricart but I saw a truck that seemed like a pretty good price so I checked it out. My salesperson Abby was very professional and did a good job showing me the vehicle. Unfortunately I hit a brick wall when dealing with finance and the sales manager, apparently there is no negotiating on used vehicles any longer. Even asking for things that are normal at other large car lots are out of the question. Things like a detail on the car or a tank full of gas or an extra key fob are enough for a manager to tell you a line must be drawn in the sand somewhere. I questioned the sales manager about saying this and told him it seemed silly to lose a sale over it. The sales managers response was " I'm just the messenger, I'm just telling you what the finance guy said." I will listen to my friends from now on and stay away from the shysters at Ricart. I will continue to pass the word to anyone looking for a car, new or used. Go Anywhere but Ricart... Update: I did receive a call from the used car sales manager. They did work with me and I did buy the vehicle. I am willing to give them credit for that and give an additional two stars. However it shouldn't have needed to reach the point of a bad review.

Lexi Troyer

Case Chamblain has been a wonderful Salesman since he called me Day 1! He got me out of a 2 door Kia and into a new 2018 Hyundai Sonata with the same amount of payment per month! I had some issues getting my title, and he gave me his personal cell to contact him and had the issue addressed! He is wonderful!

Brenda Requarth

Fast friendly service.

Karolyn Parks

Very Nice . I like the way they teamed up and taken care of me. Thanks for allowing me to take the time too say Thank You Alk.

Katie Spencer

I had a wonderful experience coming to Ricart. Cars and pricing were great. The staff were helpful and nice. They did a great job of explaining the process. They even worked with me on getting a car without a down payment. I went in on a Saturday(which was busy) and was helped right away. I was driving home in a new car in less than 3 hours. I have to give a shout out to Jon P. because he was professional, down to earth, and was all around the best cars salesman! I definitely will recommend Ricart to anyone looking for a new or used car. I will be coming back for any future car purchases. Thank Ricart for making buying a car easy and an enjoyable experience!

Terri Clark

Great job on town & country van at very reasonable prices. Recommend!

Derrick Williams

Great People working for you...

Doug Mead

My wife got and new Hyundai from there and I was so impressed with how well John Verdine did everything to help her. I told him when I was ready and I would give him a chance to do the same for me. John is a exceptional person and goes over everything you need to know about the car and dealership. Thanks John for a Great Time!!

matthew umbarger

Service was awesome. People very friendly

Julie Cline, Life Coach

I had already secured a good deal with another dealership. Jeremy and Vannii reached out to me after an internet inquiry and beat the deal I had secured elsewhere. I knew what I wanted and what I was willing to pay for it and Jeremy and Vanni gave me an offer I couldn't refuse, meeting me fairly in the middle throughout the process. This is exactly the kind of experience I was looking for - quick, no hassle, get down to business and get the deal done. I left Ricart in less than a few hours with my new Nissan Rogue and LOVE IT!

Jordan Smith

I came to Ricart Hyundai from over 2 hours away because your advertised price for a 2018 Hyundai Sonata was so attractive. I didn't realize until I was warmly greeted by Heather Golden that I would be in for a day of great customer service too. I ended up viewing all the Sonata models and walking away with a higher version than originally planned but for $500 less than the standard model in my hometown. All in all, I was thoroughly pleased with the amount of time and care your staff took in assisting me. Heather Golden is a true asset to your establishment, and if I buy another car in the future it will be from her and from Ricart. Thanks for everything,

Dave b

Beware if you buy a used car here. I bought a so-called certified used vehicle that had major problems right off the bat. I'm talking thousands of dollars worth of work that needed to be done after it had been certified. The six-month warranty that came with it was not worth the paper it was written on went in numerous times for the same problem never did get fixed warranty run out no more to be done by them. It has been almost a year and I'm still replacing parts that they said were fine that other dealers have told me were completely worn out telling me that they did not want to warranty the stuff that they sell. I went against my better judgement to go there should have listened to my common sense

Krista Starr

Wasn't planning on buying another car for at least another 4 years or so however they made me a deal I couldn't pass up. Will definitely continue doing business there and refer others.

Diana Coveney

Sales associate was less than helpful. Brought over another guy who told me what I was looking for was what he called back behind the unicorn section cause I'd have better luck finding a unicorn. I found my "unicorn" elsewhere. The first guy wasn't knowledgeable and the second was just rude.

John Boris

I have had several Sonatas and they have all been terrific. Ricart Hyundai and David Sasso have been awesome. I drive from Westerville to exclusively deal with them. They ard very helpful, knowledgeable and extremely professional. They work hard to keep my business. I highly recommend you go there for you next vehicle!

Matthew Johnson

I don't know why anyone would buy from Ricart. I really think they are so use to being shady, they don't even realize how unethical they are. Here's a brief summary of my bad experience: I contacted Ricart via their website and the guy (Shane) who responded was rude. He offered me a vehicle in three colors that I didn't want. When I asked if I could get it in the color I want, He said, "I have it in red, grey, and silver." When I went in to see their selection for myself, I called ahead and asked for a specific sales person. They said, "He was busy helping customers." When I got in, he wasn't even in that day. The two guys who helped me were kind, but not super helpful. I decided to pass. That night, Shane contacted me again. I told him the price point that I needed and he said they could do that. I made sure he knew that I didn't want to make the 30 minute drive to have my time wasted. He assured me they could make it happen. When I got there, they stalled and stalled and then the manager came out and offered me a price that was worst than the day before. I couldn't believe they wasted my time. The final salt in the wound was that they lowballed the offer for my trade in because "It has a disabling accident" on its Carfax report. My vehicle has never been in so much as a fender bender. Shady place with shady people. UPDATE 1-4-19: Their response acts like I didn't understand their process. My complaint is that they LIED to me. There is NO other way to look at it. I asked about a specific price and they said yes. I showed up, and they gave me a very different price. If their system was that the price is set, that's how they should have responded to me. I made my questions clear and they knew exactly what was going on. Nobody was confused. They acted unethically. By other people's response, it's not the first time. The solution is not to post a response as if "we are looking into this". The solution is to change how you do business.

Duane Rueber

Usually don't have any issues here with service. This trip came up short. Car wasn't washed (needed salt removed badly). Was told the car wash wasn't working. However the person checking out ahead of me had a nice clean car, and the service tech announced "we even got it washed for you!" Also waited 25 minutes after I was told my service was done and they'd be right out, to get my car. But, my oil was changed, and tires rotated, which is why I was there. So three out of five isn't horrible.

Sherry Sokol

Good service got all our oil changes there we like the people that work there

Kyedeana Mosley

I walked in and was greeted immediately. After speaking with the lady up front she quickly got the sales rep paged and on his way to to get me. She offered me a beverage and a light snack while I waited. I knew then that I was in good hands. The sales rep took care of me, meeting all of my request. I was a little worried when he handed me off to another guy, but understood he had to tie up loose ends with his last client. After a short while he returned to me just as promised. I was in and out in good time. My old FLEX became a new FLEX and I’m so excited. Thanks Austin W.;)

Shaelene SV

Don't be fooled by this place! They advertise Express Service without appointments and hours of operations are supposed to be until 7pm on Tuesdays. I arrived at 5:50pm today 4/9/19 for oil change and was asked if I had an appointment, which I didn't have because "no appointment needed" for Express Service according to their website. I then was told that since it was already "6pm" and I didn't have an appointment that they could not change the oil and that I should make an appointment. Never again!

dbcanup

Great auto and service location

Eddie Mash

Large selection of new and used cars

Linda Rempel

Just watch your numbers. They like to mix things around. They are very clever at hiding stuff and you will end up paying more if you are not careful

TCD Crafts

Excellent service! Worth every penny!

Donald Charles

I had Samantha Smith as my sale person and she was great. Very good young lady and very thorough with the purchase

Todd Elliott

For the most part the people there are nice and are willing to help but Michelle Hamilton is a rude snotty person

Handy Cap

Believe we got a good Ford at a good price. Their service dept did leave the oil cap off this certified vehicle and that was an "issue". Smelled oil and knew something was up. Local Ford dealer fixed cap and also said the oil was overfull. It took over 5 FULL weeks to get the title to the vehicle and I was calling and asking for it. That was super frustrating. The sales tax on the title showed less than what we really paid so when I got to the BMV I had to pay $125 more as they went with what was on the title and not bill of sale. Ouch! I would suggest Ricart might add an option on the sale of a vehicle for an expedited title and please make sure you get the numbers right. Did not like paying the extra sales tax when I already had paid the tax once.

michael severon

they have a large selection but they definitely have high pressure sales tactics there. The repair shops there are top notch they have been able to identify and repair things on my car which other shop would not

joey gee

Honestly the best experience I have ever had at a car dealership. Everyone was very nice and did everything they could to get me the truck I wanted for the payment I could afford. Would 100% recommend to anyone!

victoria chesney

Great service. Has a nice car wash. Very convenient place to visit.

Easton Funk

I was greeted upon entering the Ricart Ford dealership and was asked a few basic questions before starting. They did smaller but noticeably nice things that add up to a great experience. For example, asking if I need a drink or snack every so often and taking plenty of time to think about things, I never felt rushed. Everyone at Ford was polite and professional and offered me to call them personally if I had any questions. In the end, I walked out with a deal happily.

Patricia Schirtzinger

Best Ford place in Columbus

Tobi montgomery

They gave us an amazing loaner truck while my car was being repaired due to someone else's negligence. They took great care of us! They explained everything and were very friendly.

Elizabeth Ullom

Heather Golden was absolutely wonderful to work with! We told her ahead of time the cars we wanted to look at and she had them ready to test drive by the time we got there! She made the buying process so simple and made sure we didn’t have a long wait since we came from out of town. We will be back to shop with her for our next vehicle!

daniellems430

Fairly unpleasant experience. I came here completely ready to buy a specific car after speaking with a sales rep and letting him know to expect me. Having grown up in the area, I wasn’t keen on dealing with Ricart, they have a poor reputation for customer service, among other things. I spent a great deal of the evening waiting. Eventually, I test drove the vehicle and I would’ve bought it if not for the car dealer games they decided to play. (Getting a phone call talking about how I’m “playing hardball” because I won’t take half of what I’d been offered at another dealership for my trade-in). He basically told me that since I had my own financing and I had picked a car they had listed for a really good price, that they had to make money on the deal in some way. The sales manager was supposed to call me back later that day and never bothered. I never heard from the guy again. Another guy called me a few days later. I called him right back and never heard from him again either. I bought a brand new Jeep at Performance Chrysler Jeep Dodge Ram and am pretty happy to have ended up doing business with a much more reputable company.

theresa ludaway

It was a exhilarating experience

Tacori Price

Waiting all day to get approved to end up not getting approved

Mallory Grayson

I have never been treated with such disrespect in my life. My mother and I spent all day driving around from dealership to dealership looking for competitive prices for a new Nissan Rogue. Nick the sales manager messaged me to come in and talk with him so we could work out a deal. Upon arrival he demanded (loudly in front of the entire lobby) that we give him copies of the other offers we’d received. My mother stayed calm and told him we’d simply like to sit down and get his best price before talking about what others had offered us. The berating we received after was inexcusable and unnecessary. We left promptly to do our business elsewhere. Please do not waste your time here, they are rude and impossible to work with. Update: Jeremy the GM has NOT reached out to contact me, even though they claim he has in their response.

Nancy Fisher

I felt a real 'team spirit' here... sales and finance staff all pulled together to make the sale happen. A special about out to Heather and David for their help on the sales floor.

Janice Byrd

They had everything that I was looking for. The service was fabulous. Samantha was very knowledgeable, polite and gracious. I have recommend Ricart to my family and friends. Good job!!!!

Mason Moore

My father had spoke to two representatives about getting a base line model car and we asked if we could get it with a monthly payment of $180, me being a college student. We gave them my information that they would use to figure out my quotes before we even left. My dad said we wouldn't make the hour and half trip if they knew they couldn't help us. The representative that we mainly worked with said that we could definitely do that sir. We got there, spent our time signing paperwork, and tested the car for a few minutes, then waited on them to set up the last details. They then tell my dad that we would have a monthly payment of $250 on a base line car after we had already given them my information well beforehand and said we can't do that. They then bring out the one of the head workers to try to talk us into buying it before we left. They still only moved it to $220. They moved the price oh so quick, but only that small amount after knowing that we could only do 180? 220 monthly is not even close to 180 for a college student... They LIED and WASTED our time... NOT worth reasoning with them...

Diane Kazee

Always nice . good service

Ambrosia Hutchins

They did a amazing job I’m happy I went to them

Eric G

This car dealership stands out. The car salesmen dont act aggressive, at least mine did not. He took his time and answered questions showed different models based on my questions. The financing department again was top notch. Made the process smooth not complecated or drawn out. Really appreciated that. I would return for my next purchase if nothing changes. I'm not reviewing the service department. Just the sales and financing. By the way the free car washes is a nice touch. Classy.

Barbara Reed

I applied online and once approved, didn't take long at the dealership to drive off with my new vehicle. I knew what i wanted and they had it pulled up and ready to test drive. Upon getting back from the test drive, they gave my vehicle a checkover since the check engine light came on and gave it one last vip treatment before leaving the lot. Salesman was nice and knowledgeable about vehicle and helped me through the process well. Financial went well too, with both persons answering questions honestly

Tracy Berry

Great service, quick to respond and are happy with my purchase.

Amy Disbennett

Josh Tolliver provided me with such great customer service and help while purchasing my new car. I am so thankful for the hours he spent working with me on trying to find what i wanted. I would recommend him to anyone.

kevin leo

Bad place when you collect cars, lol

Beth Hicks

Not feeling great about the service I've been getting. I take my car in regularly, and always tell them it doesn't feel like it's running well, but that never seems to be addressed. Last time I somehow signed up for the express service which I did not mean to, and I sat for two hours for an oil change and tire rotation. I'm considering looking for another certified Kia maintenance place. I'd like to be faithful to Ricart, but I think that maybe they are too big.

Jennifer Case

Heather was extremely helpful and patient. She could sense my hesitation in choosing a color helped me make the right decision. She took her time explaining all features thoroughly. Definitely would recommend her.

Charlie James

Sold me a 2013 Ford escape and gave me a great deal nice people that work in the Mazda part my salesman James was a very nice person

Erik Kelly

Big place anything u want need

darien robinson

I forgot that they are open on Sunday now. They were quick today because there was no line. It was about 30 minutes.

Grace Evert

Recently I contacted this company to track a package that was sent over to the company I work for. Elaine was so helpful. I was getting no where are first due to the lack of information I had (completely my fault) but they helped me find the person I spoke with last week and all went well. Thank you Elaine and Lynn for helping me, it meant a lot.

Sherald Gibson

Great service thank u.....

dimitar jovanoski

Don't buy! They try to sell me flooded car!!! worst experience ever I went there ready to buy a specific car after price drop on their web page just to find out the car was full with water. There was water in every compartment under the floor mats, engine , trunk under the spare tire... after asking to speak with manager to find out what is going on they told me car in not for sale. I made some pictures as proof

Larry Williams

When my lease was up on my 2015 Genesis, I contacted Hyundai to see about having them finance it for me. To my surprise, they did not do any financing beyond their lease. I researched on my own the ability to finance it through banks and lending institutions. Was highly disappointed due to interest rates and terms available. Soon after, I contacted Aaron Andrews and told him my situation. He listened to me and without any hesitation he said, " We will see that you get whatever you want and need!" He assigned Vanni Pikus to help me. She went to work! Soon after, I had the loan I needed with better terms than I could get on my own. Paperwork was completed and I was on my 1 hour 30 min drive home. Now I have purchased my 20th car at Ricart since 1994. I will continue to do so because of their service to and for the customer. Unlike any other dealership I know. The truly amazing thing is, unfortunately I did not purchase this car at Ricart but yet they rolled out the red carpet for me once again! Love this Dealership!

Todd Smith

Awful. They're not "dealing." I'd give them zero stars, but I can't rescind the one that arrived here. Shop elsewhere.

timothy lewis

To push they just want sale cars and they list stuff that ant on vechical or sale it. When call they say still available and its not

Summer Ayers

My reason for this review is because these boys truly earned it. They made me feel welcome and apart of the family at Ricart. Daniel and Austin were more then kind and caring while I was trying to figure out what I wanted in a new car. We had some craziness during the process but they were completely understandable and kept telling me everything was going to be fine. They made sure I was buying the right car for me and made sure I knew what I wanted before we sealed the deal. If I had to choose anyone to help myself or anyone I know buy a car it would be them. With their help that day I got a brand new car that I'm completely in love with. I couldn't possibly thank these men enough. If I was asked by anyone where they should buy a car it would definitely be Ricart. But most importantly I would recommend these men to help them. You guys are excellent workers and sales men. Thank you for making my experience worth it and making me feel like a part of the Ricart family

Pamela Blatter

Worst car dealership I have ever dealt with!

Vickie McGregor

Such a friendly and kind group of people. I love their service department.

Brad Mueller

Great low pressure deals, professional staff and quick to work with. Wide selection of cars to choose from with some good deals!

Rose Edwards

Just Boughtu Buick Encore Here ,Happy Happy Happy

Gatsie Pierre

I leased a brand new Mazda 2018 back in October 2018. I was surprised when they worked me out a deal so quickly especially when I wasn't expecting it. Depending whose in the line of duty of helping you makes your purchase much more easier. I will say they are not aggressive unlike other companies because everyone gets paid by the hour which is great. When I got my car it was unexpected they were working deals negotiating on my behalf. Thankful!

Jim Puckett

This was a big purchase for us and we had a great time hanging out with Nick Nader - maybe too much fun! We had researched the KONA online and thought that was what we wanted - but Nick showed us so much more and there was a ton of laughter during the test drive and demonstration. The whole process was very easy and simple starting on the phone the day before our purchase. We were greeted by multiple people who helped to make us comfortable and they had the cars we wanted to look at ready to go before we arrived. We were there about 4 hours or so - part of that was us asking questions while we were making the decision. The second part was the super and thorough customer service that Ricart offered. The finance part of the deal was actually very easy and faster than I expected. We were getting weary of the clock by the end - but the delivery checklist proved to be super important in making sure that everything was covered (like installing the Navigation chip). We have seen the commercials for years - but this was our first Ricart experience. Best price in Ohio on this car and a superior can-do but no-pressure atmosphere. We won't need another car for awhile - but we won't forget our Ricart experience when that time comes!

timm towers

Where do I start about another horrible experience from Ricart. I swear I can't make this up. My best friend went to look for a car. He called before hand and told him what the desire payment would be. And not a dollar more. Our salesman was Greg Boytman. So me, my best friend, and fiance get there 4-13-2019 @11:45am. We didn't leave the lot until 7:30pm, without a car mind you. So the first car we look at is a 2013 Dodge Charger RT. Fully loaded. Our salesman brings us the carfax report on the car and proceeds to tell us that there is 3 recalls on the vehicle and all we had to do is take it to a dodge dealership and they would fix the issues for free. I proceeded to ask is the vehicle ok to drive with the recalls, and Greg said it's just a alternator issue, you will be fine. So we take it on the test drive, go down Williams Road to Alum Creek and jump on 270 East. As we proceed to head on to the freeway, the car shuts down. The gauges go all the way up, then down. The 8 inch screen goes black, the A/C cuts off. Mid you we are on the freeway full speed. The windshield wipers come on , gauges going haywire and now fear is setting in. The car locks up the steering wheel and we have no BRAKES! ZERO brakes!!! We are coasting down the freeway and coming up on the Hamilton road exit. Thank God it is a uphill exit. Because of that we come within inches of hitting the car in front of us. The car completely shuts down at the top of the ramp. No power or anything, we can't even put it in gear to push it off the road. So we call are salesman Greg and proceed to tell him the car broke down on the exit ramp and we can't move. And we need someone to come and get up. He asked us was we serious and if this is a joke. We have him on speaker phone and tell him this isn't a joke. We need someone to get up. And asked again if this was a joke. No sense of urgency or belief what we are telling him is truth. Until we finally get aggressive with our tone and tell him, this isn't a joke and send someone to come get us NOW! So we get back to dealership. They apologize for our near death experience. They bring us another car test. This one was able to complete a test drive. We didn't like it so we moved on to test drive a Ford Edge. We all really liked it a lot. We get back to the lot after the test drive and we tell Greg this SUV is the ONE. We go back inside and proceed to get the numbers to work. Mind you we told him $400 a month was out limit. Nothing more, it was non negotiable with the $400 a month. Well of course he comes back with a $485 a month term and $500 down, smh! We tell him that's not acceptable. He says why not, it's a nice SUV. Then immediately he says what about $450 a month lol just like that it dropped $35 a month. We tell him no way, we ask can we get a discount for our near death experience in their car on the freeway. They laugh at that statement like it was a joke. Mind you we didn't think anything was funny. So after back and forth about the $450 payment we ask can they just fix the Dodge Charger and gives a extended warranty and we would buy that car. We really really liked that car. They said they would do that for us and they got the payments where we needed it. Perfect, done deal right?? Nope!! Then they asked us if we would put the $500 down on the car to hold it. I ask him why would we put $500 down on a car that isn't running or working? He looked me dead in the eye and said to hold it. Like that made sense. I asked him again, "for a car thats not working'? I let him know that would be foolish to put money down on a car that isn't fixed yet nor is it guarantee it would get fixed. Greg assured us by Wednesday it would be fixed, Friday at the latest lol Once we told him we're not putting money down until we test drove it again and it was fixed. Next thing I know Greg said well how about you sign the financial paperwork that you are purchasing the car. We told him it would be absurd to sign a deal of a non working vehicle. He told us after its fix the public could buy it(bullying us)! BUYER BEWARE!!

Dynamo Gacha

I found what I was looking for I'm not sure they're going to let me pick out my own car if not I'll have to go elsewhere

Kasey Crooks

Kyle started me off and made me feel so comfortable. I felt right at home. Jay took over for him and made my experience exceptional. It was so great to work with him. Melissa helped us wrap it all in a bow to make a fantastic experience. A special thanks to Melissa and especially Jay for their help getting me in my new escape. You guys rock!

John Doe

Inquired about buying a vehicle they had listed. They valued their vehicle using NADA as is generally the standard. When it came time to value my trade in, they didnt want to use NADA trade in value. They offered me 11k less than the fair trade value of the vehicle. Definitely a red flag that they want to use a valuation standard that you yourself cannot use.

Amanda Skaggs

My husband and I were genuinely surprised at how little stress was involved in the car buying process at Ricart Ford! I truly appreciate their honest approach with no run around! Everyone we encountered was friendly, knowledgeable and engaging. I would (and have) recommend Ricart Ford to anyone looking to buy a new Ford!

Michael Fey

Very nice place, usually when I arrived at any sort of dealership, I was immediately disregarded since I appear so young. That was not the case with Ricart, welcomed me as if I was an old friend. Got me approved, fast and easy. Also got a sweet warranty on my vehicle. Highly recommend this dealership.

Lloyd Glover

Don't waste your time at this cruddy dealership. My friend and I went to Ricart to each get a car, a kia stinger and a Hyundai veloster. Due to rude finance personnel and managers not wanting to work with my pre-approval and giving me a laughable trade offer, we took our business to Byers Kia and Hatfield Hyundai respectively. I got a blue 2018 stinger 2.0t and he got a gray 2019 veloster premium. I feel bad for the sales people at Ricart, as management really hurt their chance to make two sales. Maybe consider training in soft skills? That's my two cents.

Kendra Brown

Great service! Went for oil change/checku-up along with a car wash and had a few questions regarding roadside assistance. The young lady in Express answered throughly as she checked me out. Repeated my question to ensure she understood my question and noted the details as to were to find the information she provided me.

Brittney Crawford

Great dealership

Kim Vo

My husband and I were down to one car and needed our second car so he could get to work. I will always go back here with thanks to John Thornton hes AWSOME. He is not pushy, wants you to get whats right for you and works with your budget. If you want someone who is going to put the BS aside and keep it real with you always ask for John. He wasn't there to just sell a car he was there to make us happy with our decision. He knew we needed something quick and he was showing us cars rain and shine until we were 100% sure this is what we wanted. Thanks again John, Mr. and Mrs. Price

Connie E

My past experience with Ricart about 12 years ago did not go well, with Ricart or with Ford. So when I was looking for a new car, I did not hesitate to discount Ricart. However, it would have been a mistake on my part. They had the car I wanted and worked with me on the price. The people I dealt with were nice and professional. The follow up after my purchase was top notch. The free car wash is an added bonus. I should get my first oil change in about 3 months and hope my surprising and outstanding experience continues.

Alexis Cianciolo

Got my 2018 Chevy Cruze here. With only 1500 miles on it, they gave it to me for 17k. I didn't have any credit at the time, and they worked hard finding a place that would accept the loan. They even helped out with me getting my insurance. Great place.

C L

Alright ppl but not helpful

Tesa Wentz

Very quick and efficient. I love going there!

Robert Main

Did not have a good experience here. Wasted my time didn't even show me vehicles that were in my price range showed me a bunch of vehicles that I could not afford. Definitely won't be going back

Morgan

LOVED my car shopping experience here, they made it as painless and simple as possible. Absolutely adore my car. I recommend them to everyone!

Richard Reichard

Very happy with Ricart Kia service.

Ramisha Sykes

I love ricart. The sale women and men are very helpful and patient. They played with my kid and talked to her when she started getting restless while i was purchasing our new truck

Nick Vitullo

Settled on a car that was not on there lot. Gentleman said they seen one in system and should have no problem getting one. Went back next day with trade spent several hours negotiating a deal to be told they haven’t heard back from the dealership they were looking to trade with. I finally called back late that day to be told they cannot get the vehicle. Went back the next day at the urge of a sales manager to look at alternative vehicles. Went back and was told we already verified that we can get you what you want , after sales person speaks to sales director I am told that they made a mistake and the vehicle was not what I wanted. Received a third call from sales manager wanting to thank me for coming in and him telling me the person that locates vehicles was off that day and they have all my information and they would get back to me. That was last Saturday and haven’t heard from anyone. When speaking with them it appears to me the internal communication was poor at best. While I believe the idea of follow up is important it’s obvious to me it only counts when you convey a positive experience.

Jesse Woodrum

I purchased a new Hyundai 3 months ago. The buying experience itself was good and went smoothly, but after that, it's been nothing but problems. A simple oil change resulted in the oil being overfilled by a couple quarts. I've been in there 3 times for issues with the radio shutting off randomly. I got video of it occurring and was told it'd be 3-5 days to get here. I called after 5 days and was told it was on backorder. Apparently it's too much to call and notify someone that you have no idea when or if the radio will ever show up. This is the first and the last car I will ever buy from here. Update: On August 1st, I got a call about a different review. There was no record of my 3rd visit where I showed them the video of the radio issue. They called pretty quick after I left the review. If they were as quick & consistent on fixing things as getting upset over an honest review, things might actually go smoothly for them.

Melanie Hertenstein

We always get great service at the Hyundai Service Center. Their mechanic, Tony Desousa, is amazing. He's knowledgeable and always helps us get the best price on the service. Def give 5 stars for excellent quality service

Stacey Call

My husband and I purchase a 2018 F450 with all the extra warranty’s. The black molding next to the dash on the inside of the windshield was coming loose. I made an appointment to drop the truck off on January 25 in order to get it fixed. We were headed on vacation and they would have the truck a little over a week in order to fix it. My husband is a truck driver and I picked him up in the truck a two days prior to having the the truck dropped off. I was sitting in the passenger seat and he was walking infront if the truck going to get in the driver seat when I heard a pop the windshield cracked. Nothing hit the windshield but it broke. I remembered the sales guy telling us we had glass coverage. My husband called his sales guy told him what happened and the sales guy said yes you do have. Glass coverage and we will fix it when you bring the truck in on January 25th. Great news. We dropped the truck off on January 25th, explained that we were going on a cruise and that we had international calling if they needed us. We also have them the name of the sales guys that told us the windshield is covered etc and that it was a part of the warranty. The service department wrote all the notes down on a piece of a paper and not in the computer or on the work order. When my husband and I got back to the states he called to check on his truck. Ricart hasn’t touched the truck! The service department said the windshield wasn’t covered after we spoke to the sales department who said it was. Not to mention we had it in writing for the sales team. Ricart said they tried to call us but they didn’t leave a message. My phone never rang with ricarts number. I got calls from other people on my trip just not ricart. After serveral conversations with ricart while we were waiting to catch our flight back to Ohio. Ricart still didn’t fix the truck and I needed to have so I can picky dogs up from the kennel. Since ricart dropped the ball they will never get my business ever again!

Karen Mills

I test drove the Elantra Sport with Johnny Goodman a couple weeks ago and told him upfront I wasn't buying that day. He still took his time to talk to me and answer questions. I have to say I'm extremely impressed with his knowledge and attentiveness. I'm a car girl and could tell he knew his product. When we were at the table and the payment was not where I needed it to be, he remembered what I said a week ago about not needing GPS. He located a car they didn't have in the inventory, minus the GPS and at the price I needed. Thank you to Johnny and also to Nate for getting me into the car I actually wanted, without having to settle for the lesser trim.

Randy Salvati

I wouldn’t buy anywhere else! The staff is exceptional and courteous! They went above and beyond! Car buying made easy here for sure!!! Thanks so much to all the great staff!!

Bailey Coe

We approached Ricart Hyuandi only knowing a little bit about what we wanted in a car. Jim Liebhart greeted us at the door and was immediately very informative and friendly. He welcomed us in and treated us like we were right at home. He took the time to pay attention to what we were interested in and made suggestions of different cars based on those interests which ultimately lead us to finding a car that we are very very happy with! Even after finding our perfect car, he still took the time to give us advice and keep us updated on the financial aspect of things while we waited! Everyone was extremely friendly and we’ll definitely be buying our next car here!

Kaleb Patten

A large dealership that has a great selection of used and new vehicles.

Scott Evans

When other dealerships weren’t able to make a new car purchase work Ricart did. We had been all over trying to find a way to get out from under my lease when as a last attempt I decided to stop at Ricart Kia. Jeremy and Heather were able to get us into a vehicle that suited our needs and at a price point that we wanted. Heather took a great amount of time listening to our needs and showed us several different models and explained all the features. Jeremy did everything he possible could to make sure that the price was right and we were getting all the rebates we possibly could. This was our first car purchase from Ricart but definitely will not be our last. Thank you both for everything you did for us. We really appreciate it!

Cheryl Johnson

The service group is awesome just like the sales group. Thank you Brittany and everyone else involved in m recent visit.

FasTrack Ministries

Not sure yet. They haven't fixed our truck, but warranty covers issues wrong. Will update soon. They have caused mjr. grief to us in the past at one of their dealerships, as the mechanics appear to know what they are doing this time and seem to be really trying harder to make this right. To be continued...

Joleen Watkins

Super nice, helpful and found exactly what I wanted!

David Osterfeld

Nice place

Tonya Smoot

Heather Golden made my dreams come true. She is such an amazing woman. Very knowledgeable about my car and very attentive. Thank you so much. I visited on a Saturday and wasn't expecting to purchase until June but Heather still gave me info on the Sonata by asking what I wanted in my car (features). I told her and she took me right to it. If I didn't know any better I would think she drives one herself. She broke down every detail and was very patient with me. I drove away in my new 2018 Sonata that evening. I still walk to my window and look out to see my beautiful car (I shake my head Everytime, yeah it's really mine). Thanks so much Heather and the Ricart family!!!!!!!!!!

Tori Nolan

I purchased my car there and go for all of my car's service needs. Everyone is pleasant and easy to work with. I've never felt like I was being taken advantage of like other vehicle service shops. When I purchased my vehicle, I also got a VIP package so I get a few oil changes free and free car washes anytime I want. You can't beat it. It was worth it have a lasting good relationship and great service.

Tim Cashin

Great sales people, harleys the best at Hyundai

Zachary Davis

From a sales point yes I would recommend them. When it comes to post buying need such as titles or memorandum of title. It is terrible they forgot or didnt bother to inform me until I called at the 44 day of my temporary plate and tags. It was not made or even in the system to be made. Was told it would be FedEx overnighted to me. It never came it didnt enter USPS till the following Friday, was returned for some unknown reason. I then called and was told it would be back on this past Tuesday (9/17/19) and I could come pick it up at my convenience. Call to make sure I dont waste my time or miles driving there today. It was misplaced and lost. Was told I should have a new one later today but probably Monday depending on the runner situation. Only brightside was the person I talked to today seemed helpful and willing to get it taken care of.

Cheryl Teter

Nice big place! Tons of cars.

James McFadden

It was a great privilege to work Heather in my new car purchase. She was very considerate, she went over all the details of my new car, and took a lot of time in setting up all the features for my car. Her excellent customer service and courtesy made me feel comfortable in what can be a very stressful and intimidating experience buying a new car. She really cares about making sure you are happy and knowledgeable about your purchase. I met Cameron a few weeks prior and was great to work with, and really helped me in getting excellent pricing for my purchase and trade in. Sean was awesome in the finance department in getting me the best loan and answering all my questions in helping me understand the process and paperwork. Everyone in the dealership was so nice in making this experience excellent. I would highly recommend anybody in the car buying market come to Ricart and see Heather for their purchase!

Bobbie Braswell

Big selection and very helpful employees

M. Cox

Was roped in with an offer for a free visa gift card to get my recall serviced there. They were friendly, but that's where my good experience ends. Later not only did they give me an estimate on repairs for other things, but said repairs would have costed me a lot 563.88 to replace spark plugs a 1hour job at the most. 632.00 to mount and balance 4 new tires.? Then I got emails letters and phone calls to try and purchase my car. Look do not go to a dealership to get repairs done. Unless you are under warranty, or you drive a BMW or something that has said repairs covered for the life of your car. Ladies please don't let anyone scare you into going to a dealership. Especially Not The Dealership! I say ladies because it is a well known fact that a lot of people in the industry will try to play on your fears and take advantage of you for a sale. And everyone keep yourself well informed about what repairs should cost both high and low ends of the spectrum. End rant

Gerry Hughes

Ricart has changed through the years. It's changed for the good. Back in 1998 I bought a brand new truck. Not paying attention by the time I paid it off I had been over charged $4000. I was suppose to get the Ford A plan and pay what Ricart had paid for the truck. But seeing the info when I got the title the car dealers they had then didn't do me right. But the people that works for them now are awesome. I thought I'd never go back. But they have way more selections to choose from. So I've had 3 great experiences in buying 3 used cars. But always pay attention to what you're being charged. Good job Ricart!!! By the way, Drew Harrison was the young man I bought my 2014 Ford Escape from. He was very friendly and made sure I was treated in a kind manner and with respect. The salesman that helped us with my wife's car, same thing. Very nice gentleman. Also when we bought my daughter a car. So yeah, great place to buy your vehicle!

Aaron Johnson

This was our second new vehicle from Ricart. Searched around at other dealerships and the prices were pretty similar. The one thing that brought us back to Ricart was the the warrantee. The employees, Melissa and Jonathan, were excellent with customer relations, as well. They were helpful in finding our vehicle and working with us to achieve the cost we could afford.

CINDY SCHRECK

I felt like royality... Rick Longwell worked hard for me. As well as Vani.. The experince was amazing. I won't shop anywhere else.

Amanda McKinley

David Sasso was awesome start to finish. We came in initially to look at a Kia but after hearing what we wanted and needed he gave us an even better option and we left with a Hyundai. I appreciate that he actually listened and didn’t try and sell me on anything.

Annie Howard

Great customer service.

Chris Noel

Great dealership. Very customer focused and convenient.

PROUD DAD

Went to the Ford service dept, the staff was friendly but did not communicate well at all. Didn't inform me at all they were back logged and would have to keep my car for several days. They couldn't clearly explain their own maintenance packages. Just an overall unpleasant experience.

Susan J

We were interested in a used vehicle. The salesman, Lorenzo Gomez, was awesome and very helpful! He answered all questions and NO PRESSURE! Very nice not to feel pressured into something! The old saying about used car salesmen is definitely NOT TRUE here! Our finance guy, James Burns, was awesome as well! Felt like we'd known both of them all our lives! Family atmosphere for sure! Will def be back when it's time to purchase another vehicle for my husband.

Marcy Combs

Not only did we get a great vehicle, we got a great sales person. Josh was amazing! Staff was very friendly, helpful and professional! This was our first time at this dealership and we will definitely come back. Even though we live over an hour away, the trip was well worth the drive. We got a great vehicle at a great price and our very satisfied! Thank you Josh!!!

Mabel Pryor

Heather Golden was the salesperson that greeted me on May 17, 2017 when I stopped at Ricart (just to look). Right away, I noticed that Heather was different; she didn't seem anxious to make a sale, which was refreshing. Instead, she was relaxed and had an air of confidence that encouraged me to "look with a purpose of making a purchase". Heather is knowledgeable about the cars, is a good listener, and makes you feel as though she is not just out to make a sale. There were a couple of things that I wanted to have done to my old car before turning it in, which I was unable to do, since I decided to make a purchase the very same day. Fear Not! Heather took care of that; she coordinated it all with the service department. It gave me peace of mind since it was one less thing I had to deal with. There were four options that I had with ending my lease. I chose to give the keys back to Hyundai and walk away from the lease. The process was much easier than I had anticipated it to be. After all of the negotiations, I drove away happy!!!

Kristi Wilson

Cars are nice, sales people will try to help you out if you're nice. Mechanics tend to add on a lot of unnecessary work and do stuff you didn't ask for/specifically said did not need done. Gotta make bank, eh?

Nora Taylor

I am only giving one star because we had the best salesman Ninji and were 100% ready to buy a car from him. Until we got to Tim the closer. He will be sure to tell you about his 25 years experience. I have no idea how he's worked in a customer service industry that long. Arrogant, condescending, rude. My husband and I have never been so insulted. He basically scoffed at my pretty decent credit score. Also, acted annoyed when asked any questions. Will never be back. EVER! Will also NEVER recommend. Which is unfortunate. Tim is absolutely terrible. Please ask for someone else to deal with if you are set on dealing with Ricart

Connie Steiner

We have bought there 4 yes ago and was satisfied. We where there yesterday to trade r 450 king ranch dually crew cab and the price they gave us for a trade was insulting , and to top it of they where way to high compared to other dealers I would recommend DON WOODS FORD IN ATHENS OHIO THEY KNOW HOW TO TREAT PEOPLE CONNIE AND GARY

Jamie Bro

The customer service here for the service department was horrible. They sold me a car a year and half ago and I have been in the shop twice being charged $400 a piece. They are big rip offs and out for your money!!! Horrible experience in the service department, the manager was rude and definitely didn’t meet my needs.

ashlyn hickman

Our salesman did everything possible to make sure that I was approved and walked out with a car the day I went in, and that was not an easy task. He made me feel comfortable and confident about all the decisions I was making. He genuinely cared about what car was best for me and what deal was most beneficial for ME. He made sure I was getting a car that was right for my situation. I am happy with the financing I was able to get. I would not have a new car if it weren't for Shane's persistence and hard work.

Melody Brockelsby

Great place to buy a vehicle ask for Kyle Jones very knowledgeable about the vehicles so nice everyone is professional they listen to what you want

Nico Marcantonio

Not bad.

James Underwater

Always helpfull.

Joshua McShane

Very easy and pleasant experience!

moon Sipe

A great place for parts and service... Especially if you need heavy duty Ford parts for big trucks a guy named Romi knows his stuff

Cathy Hammarlund

Johnny was very informative and friendly.

Ronald M Mitchell

Took good care of me on repairs of my car just wish they had time to wash my car.