You have all the opinions of people like you who are consuming the services of Findlay Chrysler Dodge Jeep Ram (Car Concessionaire) in Ohio area.
As of day this firm receives a score of 4.5 out of 5 and that score has been based on 851 reviews.
As you can read, it reaches an opinions average is nearly the highest, and it's founded on a large number of scores, so we can be quite sure that the valuation is quite reliable. If people have bothered to evaluate when they are satisfied with the business, is that it works.
As you know, we do not usually bother to give scores when they are positive and we usually do it only if we have had a problem or issue...
This Car Concessionaire is included in the category of Car dealer.
We couldn’t be more happy with our buying experience through Findlay Chrysler Dodge Jeep Ram. Jerome was very professional and personable at the same time. He immediately felt like a person we could trust and was not pushy or overbearing. We found the vehicle online and drove almost an hour to purchase it (this is how we discovered the dealership). Regardless of the drive, because of this very positive experience, we will always check out FCDJR’s inventory whenever we are in the market for a vehicle.
Brittany Jackson was Amazing to work with! We are over 3 hours away and she made it worth it by far!! She communicated with me all week to make sure I could have the best and easiest experience. I can't thank her enough, I got a vehical that exceeded my expectations! Thanks So Much Girl!
No regrets. Best carbuyuing experience ever! Worked with Rick Duffman, hands down professional, knowledgeable and exceptional customer service. We spoke over the phone, he sent additional pictures which really help us to make a decision to travel over 500 miles the next day. No regrets great group of people provided excellent service. Thanks FINDLAY
Great customer service! They gave me a great deal on my trade in, no haggling on price, got me a nice interest rate on financing. In and out with a really good deal on a used, low mileage Grand Cherokee, fully loaded in about an hour and a half! Drove from Michigan to come here.
Brittany was friendly and very informative about the Jeep. Everyone worked well together to make this a quick and easy experience!
I had the worst experience at Findlay Chrysler Dodge Jeep Ram. The Salesman (Rick) doesn't know how to communicate what’s so ever. The details about the vehicle were incorrect. When I brought it to his attention, he was not willing to work with me on the price of the vehicle. I explained that I was still interested and if anything changes on the price to please contact me (Which he never did). They ended up lowering the price of vehicle so I called back to see the availability. I spoke with another Salesman (Nick) and he was horrible if not worse. Which he said it was available and that he’ll let Rick know so he could call me back. He tried to say the vehicle had no issues and the best deal which in fact it wasn’t It had some cosmetic issues and was put up differently online so the price would look reasonable. Rick never called me back and when I called to just come buy the vehicle he said it sold. Which later found out it didn’t. I was ready to purchase the vehicle on the spot and was pre-approved by my bank. I made it so simple for them and it wasn’t necessary to be treated like that. I worked at a Dealership for two years in Service department and know what service is suppose to be like. This dealerships Sales department had no customer service.
If you want to be taken care of go to FINDLAY Dodge Jeep ram . Ask for Jack Wertz the most genuine and respectful salesman you will meet!
Kevin Sheehan was great! He helped me find exactly the vehicle I was looking for. It was a fun, low stress experience! I’m ecstatic with my new Jeep. As a former long time Ford buyer, I couldn’t be happier with my first time at Findlay Chrysler Doddge Jeep. Thanks!
The salesman Jerome and Brittany found me the perfect truck!!! I love it!
Thank you to Ryan who helped my son purchase a new car. Ryan had the car we were interested in ready to see before we arrived. He explained the features of the car thoroughly and allowed us plenty of time to think over our options. Thanks Ryan and thanks Findlay Chrysler!
My wife and I went in to buy a new 2018 Jeep Compass Limited that was part of the previous years inventory. We sat down with Brittney and told her exactly what we were looking at, and that we wanted to know what the best price we could get on it would be. They gave us a price that was a considerable amount under the sticker price. I was actually surprised, as we had been looking at other vehicles at other dealerships, and they were asking way more for the same year and model. The price they gave us was really good, but it wasn't enough for us to not wait and see if someone could counter offer. I did tell them that if we were to save a little more on it, that we would take it today, and they worked with us. They actually worked with us. I was kind of in shock. It seems rare to find a dealership that is actually willing to work with you rather than just take you for all you've got. So I was very impressed by the ethics and model that they use. They want the customers to actually walk out the door happy about their purchase. Brittney was great in helping us, and she made sure to get us the best deal possible. We will be seeking her out when we look to get our next Jeep. We then went in with Tom in finance. I knew that I wanted an extended warranty, as Jeep only offers a 3yr/36k m bumper to bumper, and 5yr/60k m powertrain warranty. That is a very weak warranty considering how long cars can stay on the road these days. This is from Jeep, not from the dealership. Tom went over all the options of the available extended warranties. He was very knowledgeable, and not pushy about them. We ended up getting a good deal on the warranty, and I left the office feeling confident that we were treated fair. I was very impressed with the dealership and the staff. I think more dealerships in the area need to follow this customer first business model. If you're looking to buy a car in the Findlay area, start here. Let them give you a good experience so that you know how it SHOULD feel when you are buying a car.
Everyone was friendly. Tyler provided awesome service. The service team took the time to diagnose my car, fix the issue, and even replaced a part that was under a recall from Chrysler on my year, make, and model which to me went above and beyond. I have my vehicle back now and Im very happy with the work, job well done. Thank you to all.
Well trying to buy a Ford F 150 was tough with the salesman saying “I am one of the best salesmen within 700 miles” wouldn’t budge on a penny and just kept saying he could sell trucks all day and just had to wait. He was kind of a jerk.
Very friendly. Bought truck here. Good deals
I was absolutely blown away by how helpful the staff was. Rick made it possible for me to find the perfect car in my first day of searching! I had to travel an hour and a half out of town and he made the process as easy as it could possibly be. I appreciate everything!
We just bought a used truck and the service Jeremy Chetister gave was amazing!!! He walked us through everything and was very easy going and not pushy which is so refreshing in a salesman. Thank you for making our travels worth it by setting us up with a reliable vehicle and excellent customer service. You rock!
Seriously my first positive car buying experience. Would recommend Brittany to anyone! She's open and honest and she made the process effortless on my end.
I worked with Brittany Jackson! She was great she made my buying experience great! She went above and beyond to get me the truck I wanted for the price I wanted! I highly recommend Brittany Jackson for all your buying needs! Even after I bought it she went over everything the truck had to offer!
I had a fantastic experience with Findlay Chrysler, Dodge, Jeep and Ram of Findlay, Ohio on May 30. I found a used 2018 Jeep Grand Cherokee Overland with less than 13,000 miles on it. Kevin Sheehan was our salesman. This was the most impressive and efficient car purchase I have ever made. Kevin was very knowledgeable about the vehicle. Very professional. Selling Chrysler products is in his blood. Very passionate about the products. Tom Rollins was the Finance Manager who helped us. He got us great financing. Very personable, professional and efficient. I drove 3 hours one way to make the purchase. I was so impressed I would consider them for future purchases. This dealership deserves your consideration if you are interested in an FCA vehicle. Best automobile purchasing experience I've ever had.
Nice bunch of people to work with. They patiently answered this old dummy's questions. I feel they helped me to make the right decisions. I'll recommend Findlay Chrysler and Jack the salesman I dealt with
I love my new used car! Keith did a super job selling me the car. Tom was wonderful in finance. It was strange to have the best deal posted onthe car.
Great working with Ryan Lunn! Very happy with customer service! Saw and test drove multiple vehicle. Even after hours they were very patient with us. Even dealing with them via internet with Corey was very smooth!
Went looking for trucks with no intentions to buy, just to see what i wanted to get at the end of the year. Ended up leaving with a brand new 2019 truck. Amber was great and let us test drive everything we wanted and was very knowledgeable about the vehicles. She gave us the best prices I’ve seen while out looking and just couldn’t resist. Overall great experience. Couldn’t be happier.
Great customer service - Breanna did a wonderful job of walking us through the sales process of buying our Chrysler Pacifica and making sure we were 100% satisfied with our purchase. Very personable and honest. And we love our new van! Great price and worth the drive to buy it!
Horrible service bought a truck there. Spent lots of money with them and within 4,000 miles of driving it all 6 of my studs broke and my tire came off. They were the last ones to rotate the tires. I ordered a new rim through them since when my tire came off it punctured hole in the rim. They ordered new rim and when new rim came in it was a different color. I’m disgusted. My insurance agent told me that I’m lucky I didn’t get hurt or even kill somebody with that tire coming off and me not being on a busy road. He also said if I would have gotten into a accident they would be going back to the dealership and blaming them even thought the dealership told me there not responsible. Even though they were the last ones to rotate my tires.
Adam is great. I have an 07 charger r/t when I bought it from a little dealer in Salem they had dropped a low mile motor in it and did a nice paint job and rims. But there were many hidden things wrong that have reared their ugly heads as time passed. First was the transmission. That happened a year or 2 ago. After checking prices at a few different shops I decided to just go with the dealership because I was getting now parts with a 2 year warranty And the labor cost was comparable. They did a full rundown at the time of things that needed to be done. He advised on stuff that might be able to wait on. Everything has been spot on and I have done the work as it came up. This time it was the brakes. They were grinding. I need my car for work so he accommodated to have me bring it in the next morning as it was a Friday evening, and I needed my car by Monday for work. The price was about the same as a local tire shop but I was getting brand parts not aftermarket by going through the dealership. I have to say Working with Findlay and Adam is the best of both worlds. You get the service and parts that only a dealership can offer, but at at price that is fair and very close to what you pay by going with another shop.
I had been looking for a very specific vehicle and I just happened to stumble across that vehicle at this dealership. The truck was in great condition and the price was about $5,000 to $6000 less than the exact same truck locally. I drove 3 1/2 hours to get this truck and it was well worth it. The whole process went seamlessly. Thank you Ryan(sales) and Rich in finance. Update: I am still happy with my truck and the price at which I got it. However, I would not expect any type of customer service after the sale. I have been inquiring about the second key for over a month now and just now got the same generic response I got when I was in the dealership, which tells me they did not look or try to track it down at all. Also, I sent a friend in to get a truck as well. So this is two $30,000 trucks in the matter of one week and they did not offer any type incentive or even a thanks.
The buying experience was very low pressure... no pressure actually. Our salesman (Jeremy) was very nice as was the gentleman in Finance. We did show up an hour before they closed, coming from 2 hours away. We weren’t rushed; however they definitely wanted to get out of there on a Friday. We love the car and it’s in overall great condition, but there were some minor things I feel like the dealership should have fixed/replaced prior to selling (wiper blades were basically falling apart, brakes are squeaky). Overall I would recommend this dealership and would likely buy from again.
I had a great experience buying my used Chrysler Pacifica. Brittany was very knowledgeable.
Ryan and Rich helped me buy a truck I found on their website. They were both very professional and made the process very easy. I highly recommend!
Super friendly staff and by far the best car buying experience I have ever had. Thank you for making it an enjoyable experience.
We have been customers at Findlay Chrysler Dodge Jeep Ram for many years and recently purchased a Pacifica. The experience was excellent!!!! Brittany had the vehicle at the front door waiting on us when we arrived and gave us her undivided attention throughout the process. The sales team worked with us until we were satisfied with our purchase and the finance and warranty process was simple and very efficient so we were in and out with ease. Thank you Findlay Chrysler Dodge Jeep Ram for helping us get exactly what our family needed!
Michelle was amazing at helping us find the perfect vehicle. Brad was a wizard at the financials. Best car buying experience ever!!!!
Was in a time crunch to purchase a vehicle Rick was more than helpful and speed up the process and it was a great deal highly recommend
Very courteous and easy to deal with. Excellent prices on my trade and the new truck. Thanks
Very helpful and fair pricing, couldn’t be happier with their service.
Great service experience! Findlay Ohio Jeep Chrysler service department - Patrick and the team saved the day for us. We were driving from Nashville to Detroit and the emergency service alarms on dashboard went wild. Fortunately, Findlay Jeep Chrysler was just off the I75/US224 exit. They fixed the loose battery cable under warranty while we enjoyed lunch at Tony’s. And even washed our great Jeep Compass too. Fast and friendly and super helpful. All handled quickly with the Chrysler Corporate online service management records system that Patrick updated with our VIN record. Thanks Findlay Jeep Chrysler for your service. May you prosper in 2019.
We were very happy with the service we had purchasing our car.
Findlay is a very professional environment. Dave was very proficient and courteous. He answered all of our questions and didn't try to push us into anything we didn't want. They have a nice inventory of low mile Jeeps and have them priced right. If you are looking for a Jeep this is the place.
Excellent customer service! Patrick from the service department went up and beyond to help me and my family. Would highly recommend them! Thank you!
This was the most pleasant experience purchasing a car in my entire history of car purchases! The entire team at Findlay Chrysler Dodge Jeep Ram was professional, helpful, cared about my needs for a vehicle and did everything they could to help me find the perfect car at a great price! Steel Miner, in particular, was supportive in ways you wouldn't think someone in his role would be. He helped me navigate the process with white-glove service to help me feel there was no pressure at the same time helped me research my questions to feel confident in my car choice. I would like to thank the entire team for their help and support. What an awesome experience. I recommend this place to anyone looking for a quality car at a good price!
Had a great experience buying a car from Brittany Jackson! I highly recommend going to see jet I'd you're in the market
Had a great experience and they did a phenomenal job. Everything was exactly as they said and feel like it was one of the better experiences I have had buying a car.
Jeremy and his team were very helpful and great to work with! It was a great experience and will definitely recommend ANYONE to them that is looking for a new vehicle. It was an absolute pleasure to work with Jeremy and he was very knowledgeable and went out of his way to help!
Great experience great price entire process on took about 2 hours.by far faster than any other dealership I have dealt with.
Avoid these guys and take the trip to Tom Ahl in Lima. I had an issue with my suspension while the car was still under warranty. They " looked over" the suspension systems and couldn't find what was wrong after around two hours. They also didn't alert me to a recall on my fuel pump modulator. Instead decided to go to Tom Ahl and they found the issue in about an hour and had it fixed even quicker and they also took care of the recall issue without even having to ask. Make the trip to Lima for the service alone...not sure Findlay is very honest about what they are doing in their service department
Very helpful and courteous when calling with questions. They provided information and ordered parts upon request. Called and texted to let me know when parts arrived and to make an appointment. They fit my schedule into theirs and did a great job with installation and made sure I was completely satisfied before I left the dealership. This service department does a great job of communicating and following up with their customers. Thank you.
My wife and I would like to thank Pat and his service crew for the excellent service we received this past week. We broke down the first day of our holidays just outside if Findlay. My wife looked up a Dodge dealer and we were fortunate enough that it was Findlay Chrysler Dodge. Pat was the man that answered the phone in the service department he said no problem. Pat asked if we had AAA and yes we had CAA so he said if we could get it towed to him that he would help us out. This all happened late Friday afternoon 23rd. Pat set us up with a rental car and he ensured that our Challenger would be fixed and we could go on and enjoy our 40 Anniversary holiday and pick it up on our way back. The parts came in the car was fixed before we could return. We really a appreciated your help really wish your dealer ship was here in Canada Thanks again.
Ask for the Stache This was the best deal and the easiest vehicle buying experience I’ve ever had. Rick Duffman is an excellent salesman to work with. Remember to “ask for the stache”.
Was very pleased with the service. Was a bit shocked as they did not mentioned that the vehicle needed tires. The pictures of the tires seem to look good but when i arrived to test drive you could easily see they were needed. It was over a 4 hours one way trip and thought that should of been discussed.
They offered me $3k under fair trade in value for my vehicle that was in excellent condition, it was offensive. Had an appointment to look at a Jeep that wasn't even there, had to wait an hour for it to arrive. Prices are firm and not negotiable. +1 star because the sales staff were friendly, but that is expected. Don't waste your time here. Picture: my Mercedes that they wanted to give me $14k for...
Excellent place to buy a vehicle. They have an awesome service department as well. They normally can get part you order by the next day. I've bought two vehicles in the last year and will shop there again for my next vehicle. The workers are great.
Brianna Custer was so nice to work with in buying my dream car. Everyone was so professional and pleasant from Brianna to Brad and Tom. I highly recommend Findlay Chrysler for your next new or used vehicle.
I chose Findlay Chrysler due to their wide selection of products, in hopes I would find something that suited my requirements. I was pleasantly surprised to realize the staff was top notch professional. Jerome, the salesassisstant that I had the pleasure of doing business with, was on point with helping me find what suited my needs. He was inquisitive, precise, and friendly.
Overall a good experience. Computer issues cost us an extra hour or so at the dealership. Everyone we dealt with were nice and accommodating. If we had to list a complaint it would be the fact that when the dealership fueled up the vehicle they only supplied half a tank. I feel like all the fluids should be full when you drive off the lot. Prior to us getting to test drive the vehicle it was being driven by a manager and/or their spouse so it was never cleaned /detailed before we took possession. This was the third vehicle I've purchased from this dealership, although it is now under different ownership, and would be likely to consider them in the future.
We were searching for a new truck that had 4 wheel drive. We found a dealership near our home in Michigan that had the truck of our dreams. We applied and got approved with a high interest rate. That caused us to continue our search. We ended up finding the same truck with lower miles at a lower price at Findlay Chrysler Dodge Jeep Ram. We decided to take the risk and drive 1 1/2 hours. Jeremy was the salesperson who attended us and he was great! He was super honest and made us feel comfortable. We told him a price range we were comfortable with and he was able to work with the finance team and get us a low interest rate. They also gave us an excellent price on our trade in (around $3,000 above KBB suggested value). We now own our dream truck and at a fair price that we can afford. I highly recommend visiting Findlay Chrysler Dodge Jeep Ram. They have the best prices and are very honest and accommodating. Ask for Jeremy Chetister!
Service is prompt and accurate. These guys do a nice job and don’t keep me around longer than necessary.
Very friendly staff. I did not have a babysitter so I had to take my 19 month old in the day I purchased my vehicle. Everyone helped to keep her occupied so I could do the paperwork. Ryan did an awesome job helping me to get the right vehicle for me. Two thumbs up!
Great place to buy are jeep we got no bs and a great price
Bought a 2019 ram and absolutely love it! Great service and great deals!
Had a great experience even though they were busy. Brittany Jackson was amazing and able to get us through the process. She was outgoing and extremely friendly. She kept thing on task, and went out of her way to meet our needs. No high pressure sales just straight forward with everything. Financial manager was great, friendly, and moved us through quickly.
I had the most frustrating, unenjoyable car buying experience at Findlay Chrysler Dodge Jeep Ram. I purchased a low mileage vehicle which was described by the salesman (Kevin) as being in "perfect shape" and "babied." Turns out, it had a significant amount of problems including problems with the drive train, wheels, and tires. I am now sinking over $1,500 into a vehicle I've owned less than a month. When you purchase a low mileage used vehicle from a dealer, you'd like to think that it has been inspected and serviced. But not the case at Findlay Chrysler! In my opinion, they are just looking to squeeze as much profit out of the transaction as possible and don't care about ensuring the car is serviced and safe for their customers. Do yourself a favor and go somewhere else. While some folks I interacted with were polite and respectful (Kane, in particular, was friendly), I found Kevin (salesman) and Pat (service) to be both condescending and rude. It's impossible to get a straight answer to a question from either of them, and they will make you feel like an a major inconvenience. Maybe they were just having a bad day, but it sure doesn't take much effort to (at least pretend) to be polite to others. Of course, your experience may vary. Overall, I sincerely hope others have better experiences at this dealership. However, I can't recommend this dealership and they have lost my business permanently. Edit: Well in response to the Owner (below), I called the dealership and left a message for Jeff. Been over a week and no return phone call. I suppose this optimizes my experience with the dealer. Still super bummed out and disappointed.
Findlay Chrysler is the absolute best dealership around, always the best prices and incentives, and the process of buying a new car from them is always so quick and easy from start to finish. I’ve bought 4 vehicles from them, and will never choose a another to buy from. Jerome’s an awesome salesman and cares about what you want and need in a vehicle. Thanks again guys for making the experience great!
Rick Duffman was super helpful and polite! He gave me space to assess and test drive the vehicle on my own and answered all my questions when I had them. Would highly recommend him to help you get through the car buying experience. The finance team was able to work with my numbers and got me a great deal on my new vehicle. The dealership was 1 1/2 hours from me but it was definitely worth the travel for the great staff and superior experience. I went to a couple other dealerships before coming to Findlay and there is no comparison. I was in and out in a matter of hours with everything I wanted staying within my budget and my car is getting delivered to my work for free! These guys are professionals and really work to get you everything you want. Thanks Findlay!
Stopped in just to look at a truck, I took it for a test drive and loved it. Jeremy asked me what my numbers needed to be to get me in that truck and I told him. He came back with numbers that were a little to high for my liking so they worked on it some more got the numbers to where I was comfortable and I drove away in a new truck! It was quick and everyone was very nice! No pressure from sales and I highly recommend checking these guys out if your looking to upgrade your vehicle. All makes and models huge selection!
Great experience in purchasing a car from out of state in NJ. Rick and Rich were extremely helpful throughout the entire process and making sure that all of our needs were satisfied . Chrysler should add TWO MORE STARS SO THAT WHEN A DEALERSHIP TEAM PROVIDES AN EXCELLENT CAR BUYING EXPERIENCE THE CONSUMER CAN ADD THE TWO EXTRA STARS SIGNIFYING THAT THE DEALERSHIP TEAM HAS GONE ABOVE AND BEYOND TO ASSIST CUSTOMER. IF ANYONE LOOKING TO ACQUIRE A CHRYSLER/DODGE LOOK NO FURTHER AS THIS IS THE ONE AND ONLY ONE DEALER YOU MUST BUY FROM. THIS IS MY FIRST REVIEW OF ANY KIND THAT I AM POSTING ON WEB SO FOLLOW IN MY FOOTSTEPS AS BUYING A CAR FROM THIS DEALER WILL BRING YOU NIRVANA!!
I took my Jeep to be serviced at Findlay Chrysler, as always it was a quick hassle-free process. Tyler and Pat are great guys! Very helpful, they even text me through out my visit in case I need anything. I recommend Findlay Chrysler!
We Purchased a Jeep here a few months ago. We had been looking around for a while and Rick helped us find what we were searching for. Was a simple and easy visit. He did everything he could to make sure we got the best deal possible, and we left feeling that way. Appreciate his kindness and willingness to go above and beyond to make us happy. Will definitely buy from him again! Thanks Rick!
Great dealership!! Easy to work with. Highly recommend this dealer!!
Everyone who I dealt with was very nice and helpful! Great service!
Great service and honesty in the Auto Service garage! Highly recommended!
Another great buying experience @ Findlay Chrysler. It could not have been any easier to trade my 2015 Ram for this 2019 Grand Cherokee. Thanks to Rich Slack in Finance for making the process so easy. Will look forward to servicing my vehicle with Justin, Patrick and Tyler in service.
When I started working with Rick, I had a pretty good idea of what I wanted. At the time the dealership didn't have what I was looking for, Rick went above and beyond to help me find the right car, always letting me know when they had a potential match for me. Eventually we found the perfect car. He and the financing dept were extremely helpful through the entire process. Working in sales, customer service is extremely important to me and the service I received was exemplary from start to finish. I would highly recommend Findlay Chrysler and more specifically Rick Duffman as a sales rep.
Jerome our salesman was very friendly, helpful, and outgoing! My husband and I had been truck shopping for about a month and we choose Findlay due to their selection and prices and drove 2hours from home to come there to look at vehicles and stayed because of how awesome Jerome was and how easy he made the process be! Thank you!
Brianna was great, made the whole process simple and easy. Everyone was helpful and friendly!
Friendly salesman, quick and easy process buying our van. Definitely recommend this place!
I will never deal with this dealership again. Several employees kept failing to respond with me via email, their website,or even pick up the phone over the course of a week. Finally Thursday I get a apt set up to look at the truck Saturday morning. So I drive an hour to findlay to look at the truck, arrive at the dealership and they tell me it's sold. From start to finish a horrible experience. Prices do look good, but good luck dealing with them.
My first time shopping for a car I wanted a Jeep. I did my research but was still nervous and excited. As soon as I met Adam (Adam Dhaly) I was relieved. He was knowledgeable and set me at ease right away. What a great afternoon, Adam showed me a huge inventory of Jeeps, which were in my budget. He really treated me like family from the kind greeting with a nice bottle of cold water to helping me find my perfect car! I am so happy with my new car!!!
Absolute best car-buying experience we have ever had. Jerome will go the extra mile to take care of any of his customers. He is so helpful and does everything he can to ensure an easy and pleasant experience. We couldn’t have asked for a better salesman or dealership.
The car that I put a deposit on was mistakenly sold. Seeing I was disappointed the dealer provided an even better car at the same price. The actual purchase process was simple and low pressure. No hard sell bs. Definitely recommend this dealer who goes above and beyond.
Got my vehicle scheduled quick, and answered all my questions about concerns not pertaining to why it was being serviced. We dropped the vehicle off the night before even though the appt wasn’t until 10am, and i got a text saying the vehicle was done by the time my actual appt time rolled around so they were done well before the 3:30pm time I needed to pick it up. Thank you Patrick and Findlay Chrysler.
Thanks for a quick and easy process. Jeremy Chetister was very helpful in the purchase of my 2018 Ram 1500. He took the time to let me drive a few vehicles before making my final decision. You have earned my business now and in the future. Thanks again!
Stopped in just to look, and ended up leasing a vehicle. Keith Lammers and everyone at Findlay Chrysler were very friendly and helpful. I actually got more vehicle than anticipated for an extremely reasonably cost. So far, I am very pleased.
Know before you go! Contacted the internet sales manager yesterday about 4:30pm to inquire about the availability of a vehicle. He checked and said it was available for a test drive today, and I made an appointment for 2pm. Never bothered to mention someone was coming in to look at it that night, or I would have made the trip yesterday evening. I took time off today and drove an hour one way only to be told when I got there that they sold the vehicle last evening. They asked if I got their e-mails to say they sold it; I would expect a phone call for something of that nature, to ensure a person didn’t waste his/her time. The salesperson then tried to begin going through their other vehicles. I explained to her that I was capable of checking their website and seeing if there was anything else in their inventory I wanted, which I did before I came, and there was not. I checked when I got home, they didn’t even send the first e-mail until 10am this morning, when I was already out the door, having planned my day around the trip up there. They sent an e-mail 5 minutes before my appointment time to confirm our visit to “view a selection of Wranglers” (no, I inquired about a specific ONE), then I got one two hours after I left the dealership thanking me for coming and letting them help me.... help me do what, waste an entire day? They did “help with vehicle buying decisions” in that I’ve decided I won’t look to purchase there.
I purchased a preowned 2016 Platinum Escalade from this dealer. I found the vehicle on 10/14/2019 Corey contacted me. I advised I was already preapproved through Capital One and inquired on how I can place a hold the vehicle, so no one would buy it. Corey explained he would have someone send over a contract and I could place a deposit to hold the vehicle. The vehicle was in Ohio and I live in Raleigh, I had never purchased a vehicle out of state before, so I was kind of nervous because of my experience with dealerships in the past. I decided to book flight and get the car on 10/18/2019. I was contacted by Brittany Jackson, she was F$&$ing AMAZING!!! She videoed the vehicle and sent me photos prior to my arrival. She offered to pick me up or have transportation arrange from the airport since the closest airport was 45mins away. When I got to the dealer, the truck was ready and set aside for me. I took the vehicle on a test drive and loved it. I was in and out of the dealership in about an hour. Brittany went above and beyond to make sure this experience was seamless and stress-free. THANK YOU SOOOOOO MUCH FOR EVERYTHING I LOVE MY TRUCK!!! YOU AND THE YOUNG LADY THAT TOOK OUR PICTURES WAS ALSO AMAZING. YOU NEED A RAISE, YOU ARE THE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I loved the no-haggle and non-commissioned sales atmosphere. It allowed me to actually enjoy the process of buying a new car, which was over far quicker than usual, too, because of the lack of issues to discuss. I do think they should have helped me find a second key, but the price/value was still hard to beat.
I had an early morning appointment twenty two miles from my home. Findlay Chrysler Dodge Jeep had a drive up door for service so I didn't need to walk in the strong wind, just step out of my car inside. The COURTSEY Service to take me to a other location allowed me to visit with a friend while a recall was completed. Everyone was so kind. It reminded me why another previous vehicle had been purchased there. Thanks to all for helping me.
Findlay Dodge, has the most caring and professional sales team out there. Special thanks to Brittany my sales person who made my experience very enjoyable and helpful.
I called after 5:00 on a Monday and was able to get an appointment for Tuesday morning. My issues were communicated to me and fixed under warranty. Other recommendations were explained to me which was very helpful. I would go back for service!
Friendly, not too pushy and knowledgeable.
I had an awesome experience at Findlay Chrysler. I walked in the door and was immediately greeted by Brittany who was extremely helpful when it came to figuring out what I wanted and delivering it to me that day. Brittany answered all my questions not only about the new car I was looking to purchase but was also able to help me get the proper documents to turn in my current lease. I walked in thinking I was going to shop around but once I described what I wanted to Brittany she made it happen at the price I was looking for. Her and the Finance manager even stayed a couple hours late and made sure everything was taken care of before I walked out of there and didnt once make me feel rushed. Thanks again Brittany!
I am 67 and have bought several vehicles from several dealers. I will honestly say that purchasing this Overland has been the most enjoyable of all. Everyone was a pleasure to talk with, especially the salesperson. My wife and I feel like we have found a home at the Findlay dealership.
I was interested in a 2016 challenger Hellcat so I contacted Rick, one of the sale persons at their location. Rick was extremely professional and did everything he could to get my payments where I wanted them. His manager was also extremely helpful. I interacted with multiple employees within their dealership, from salespeople to managers to guys that prepared my car for me and across the board they were all extremely friendly and professional. I live in Georgia and am planning on purchasing another car in the next few years and I will be willing to make the trip back to Findlay Ohio to purchase from them again. I obviously highly recommend this dealership.
Brad Overly was an excellent help from the start. I hope they compensate him well! We're quite pleased with our 2019 Wrangler and looking forward to enjoying it this summer!
We worked with Brianna Custer and she was super to work with. Brianna was great at listening to what we wanted in a truck and found a truck that worked out perfect for us. I have bought several cars throughout my lifetime I would highly recommend both Findlay Chrysler and Brianna. It was truly one of the better experiences that I have had a dealership. I give 95% of that credit to Brianna.
Awesome experience all around. Ryan lunn was extremely helpful. Make sure to ask for Ryan.
Update......before I was a customer of the service center....now I have a new car from here too. This is my review of the sales service ...Jerome was professional, entertaining, kind, knowledgeable, and efficient. He treated us like an important part of his day. He even took the time to come in to help us on his day off. He found the color of jeep I was picky enough to want, and had it brought to the dealership. The lady at the front desk was amazing. And the finance man was intelligent and fun all rolled in to one. I will recommend this dealership and Jerome to everyone.
Tyler was not pushy and very forward about negotiating prices. Despite being busy, we were greeted promptly. Best prices we saw within a 50 mile radius of our home. Bummed we couldn't take our truck home same day despite having a letter of approval from our bank but totally understandable as well, they need the monies to release the truck.
Had a great experience at Findlay Chrysler. We drove up from Kentucky for a great deal on a Pacifica!
I found a used vehicle online at this lot almost 300 miles away from my home. Kevin answered all of our questions and was very helpful before we drove up from Lexington, KY. Everyone was so helpful and accommodating at the dealership. Rich in finance had us in and out in 30 minutes. The car was pulled up front, ready and exceptionally clean when we arrived. It was a great, no BS experience that I would highly recommend!
Mr. Duffman was super helpful on finding me and my boyfriend a vehicle for myself to drive! We ended up getting a 2008 Nissan Sentra with a rather low monthly payment! I'm super happy with the car! However, be prepared to wait awhile(like at any car dealership.) We were there for 5 hours but so worth it!
i recently bought a vehicle over there (used) before purchasing i notice a sound plus a leak the salesman told me is nothing to worry about is just a treatment that they do to the vehicle due the weather and snow plus the type of oil the used on the winter time he told me that the technician inspect the vehicle and was nothing wrong even the mechanic told me so. so i trust them something i regret now a week later a massive oil leak(transmission line on the panel with the a/c) took it to tireman and it was a transmission line broken plus the water pump was bad my total bill is 3k thanks for that be careful when buying a used car take it to your mechanic before purchasing salesman are salesman they will make or create any kind of story or comment to make you happy and fall for it they give a invoice saying that they check the vehicle but it was handwritten not officially or reported to car-fax not a bad dealer or persons just be careful
I highly recommend Findley Chrysler for your vehicle purchase they are hand the cheapest in Ohio and you need to talk to Rick Duffy he is a wonderful salesman and he will get the job done for you wherever you may be . They are definitely a five star dealership in my eyes it's my second purchase from them and it was just like the first no pressure buying experience wonderful you can not go wrong. Thanks again to Rick Duffy from Bob and Cat
These guys are awesome! I stoped in from Hanover Indiana to look at the destroyer Gray hellcat red eye and I could not believe the price. I purchased it for $15000 cheaper then I would ever imagine. The ride home was unbelievable! A highly recommend these guys!!!
Had a great experience. Jeremy was our salesperson and he made things smooth and easy - pleasure to work with! Tom in the finance dept was great too!
Nice attentive people, felt like all of our concerns were addressed and we were not pushed into anything. Rick and Tom were great to work with! So far happy with purchase!
Briana our sales lady was great. And seemed to really care about helping us make sure we got our car we wanted. She made sure we were as comfortable as could be while we waited and before we left. Doug was also very helpful. We drove up from Kentucky 4 hours and had to wait on the lot for almost seven hours due to an issue we found during test driving and sales managment took none of that into consideration and we almost did not purchase the vehicle. Final detail on the vehicle could have been better
Competitive pricing. Good selection. Friendly staff.
The employees were very friendly and helpful. Would recommend Findlay Chrysler my family and friends.
This is my second vehicle purchase from Findlay Chrysler Dodge. The staff go out of the way to tread you right. They always seem to have a good selection of vehicles to choose from. I would recommend those thinking of purchasing a new or use car or truck to stop by and check them out. Thanks Rick for fine service.
I had my vehicle towed to Findlay Chrysler dealer after hours. Called the next morning and the service department was very helpful, friendly and got my Jeep in and fixed the same day.
I have not had the experience to buy a vehicle but I just left a 3 week remodel job from there that they hired me to do. As I was working I noticed everyone of the staff working as a team and together every day, I can not describe the amount of effort I seen each person give to customers to make each one happy. I loved working in the friendly environment they provide for everyone that walks threw there front doors!
Five stars from the sales department to the finance department. Will definitely keep Findlay in mind for future car / truck purchases. Thanks for a great experience. Blessings!
I have been to many dealerships in the past including recently looking to purchase a new vehicle and this has been my best experience by far. I worked with Brittany Jackson and she was beyond amazing. Always working the numbers to find the best deals possible. Recommending I test drive multiple models to make sure I knew what I really wanted. And perhaps the best part of it all, never tried to pressure you into a sale or into a vehicle that you weren't going to be happy with. Even living 2hrs away, Findlay Chrysler Dodge Jeep Ram has earned a lifelong customer.
Everyone was so helpful! They always are so nice and friendly! They even gave me a tire quote that was better then a quote I received earlier from where I live locally.
Took my jeep in for 4 wheel drive service light, replaced computer that was 600 dollars. Two weeks later light comes on again this time they say transfer case around 3 grand. Fixed for a week light comes on again this time they said it was a sensor in transfer case want another 800 bucks. So after 4 grand my jeep still isn't fixed. Think they either do that to try get you to trade in or keep you coming back or they don't know what they are doing. I'll do all my business at reineke jeep in North Baltimore from now on. Findlay are either crooks or don't know how to work on what they sell.
Recently, my company decided not to provide corporate vehicles to the staff. I had to research and purchase a vehicle that would work for both personal and company duties. After a meeting with Ryan Lunn to discuss my goals, needs and budget, we took a test drive in a used 2019 RAM. Researching this vehicle on AutoTrader, CarGurus, etc., It was clear the price we agreed upon was the best value within 500miles. Ryan was an expert on the vehicle features and answered all questions. When I decided to move forward with the purchase, the process was quick and efficient. Literally out the door in 45 minutes. I will be recommending Findlay Chrysler/Dodge/Jeep/Ram to my colleagues who also need vehicles.
Excellent selection and pricing. Every person I dealt with was friendly and helpful.
Drove in from CBus. Met with Jeremy. Great experience. Speedy paperwork. My time is valuable so thank you for the great experience.
A positive experience. Care with a pleasant attitude and the staff were very professional. Thanks to all the team players
My service representative, Adam, was very friendly and professional. He told me about the recommended maintenance for my Jeep based on mileage, but didn’t pressure me in to anything. He even printed it off for me when I requested it. The dealership itself was very clean and accommodating- lots of good snacks and beverages. They had computer stations, which was awesome because I was able to get a little bit of work done while I waited. I was in and out in an hour for an oil change and tire rotation. I will definitely be back to get future service done. Only negative thing I have to say is when I first walked in, no one greeted me even though there were multiple people standing around who saw me walk in. As soon as Adam got off the phone, he greeted me and everything was great from then.
The service department staff are excellent! They repaired my Granddaughters car after an accident and did a great job. They are very professional, kind, and worked very well with us.
Drove 5hrs to pick up my car , got there and needed different paperwork then they told me to bring and then they screwed up the financing , it was terrible. I got my car but also multiple hard inquiries . Never again
From the moment I arrived I was treated courteously by Jerome and the entire process was smooth and pleasant. I am now in my new RAM and love it. Would highly recommend Findlay Chrysler for your next vehicle purchase!
I drove from Michigan to purchase my truck. Jeremy was very helpful from the first call. Even checked on my progress to make sure he was back from lunch when I arrived. The truck was exactly what was posted online. There were no surprises. They had it all clean and ready waiting when I arrived. The no hassle pricing made the deal simple and financing was a breeze was well. I had my truck and was on my way within few hours. Would definitely purchase another vehicle from them!
Great experience. Honest and more than fair on pricing. If they can’t meet a competitive price they’ll recommend other shops. Friendly customer service with text follow ups the were at appropriate frequency for the job completed. Highly recommend
Alex was so professional and friendly salesman! No pressure at all! Very quick. We had very good experience! I would recommend Alex as salesperson if you thinking to buy a car!
Sales staff were friendly and no-pressure. They took care of an issue with the truck I ended up purchasing without hesitation. I would purchase from them again.
My husband and I traveled from 25 miles north of Detroit to see a used vehicle at Findlay Chrysler Dodge Jeep for our daughter. She is leaving the state for a year for an internship in Florida, so we were looking for a car that was not only safe, but also in good working condition. We had it arranged to see 5 other cars on our route home after test driving the vehicle at this dealership. However, we we're so impressed with the car and it's condition as well as all the personal attention we received from Kevin and Rich, we decided to look no further. We drove home separately as I drove the car we arrived in and my husband in my daughter's new ride. Thank you all for such a wonderful experience! Scott and Lori Hamilton
Great service, no games, no hassle, made buying a new truck fast and easy.
Brittany Jackson helped me get exactly what I wanted! Very upfront honest dealer. Quick process !
Very friendly! No haggling, low prices. Jeremy Chetleter was our sales person, very personable! He stayed late to help, shared info on his family, and a nice guy!
Great service. Findlay Chrysler solved a problem another dealer could not and said was not possible. Findlay Chrysler has my business now!
Fast service fixing a recall. The service guys were very polite.
I had a wonderful experience with Vanessa at the Chrysler Dealership! This was my first time purchasing a car from a dealership and I don't think it could have gone any smoother. I would definitely recommend this dealership to others looking to invest in a new vehicle. They worked within my price range and went above and beyond to ensure my car was in good condition before sending me off the lot with it. I went to a few other dealerships in the area, but this dealership was one of the best overall!
I found a car I liked by searching online, so I went down to the dealership to see it. I called ahead and was told Brittany would be expecting me. She was waiting for me, and the car was pulled up and had a tag with my name on it. I saw down with Brittany and she explained the business model, then after I had asked all my questions she asked if I wanted to test-drive the car. My drive was good, so I came back to the dealership to call my wife and ask her to come down for a ride. We decided to buy, and Brittany went to work. I had talked to my banker for a comparison, and when the offer came back it wasn't as good as the one I had at my bank. Brittany went back and explained the situation, and the dealership gave me an even better offer than my bank. I was never pressured or made to feel anxious, the way I've felt at other dealerships. Brittany was cheerful, honest, and genuinely interested in me and my family. After she submitted the paperwork to Tom, he took over and very efficiently processed all the financing. When it came time to talk about extended warranty, Tom asked me some questions and took time to look at several options to find one that seemed to make sense for my situation. I felt like I was getting a good package, and Tom also did not try to pressure me into buying anything. The entire process was smooth and painless. I must say I was pleasantly surprised. My previous experiences at dealerships have not been positive, so I was taking a risk on this one. I came away feeling really good about the people I had dealt with. Tom was great, and Brittany was a real sweetheart.
Jermey u r awesome!!! The best sales man I’ve dealt with and knows what is he doing
I had a issue with my transmission and did not trust ANYONE with my Chrysler 300. When I called Findlay Chrysler, Dodge, Jeep and Ram they where immediately concerned and told me to bring my car in ASAP with no cost to me. When I called Tyler was great and very responsive. The service I received when dropping off my 300 was absolutely wonderful! They provided a nice loaner while my vehicle was in service. I was very surprised with how quickly my work was done also! I took it in on Monday, and they replaced a full transmission by Thursday! This was great for someone who dropped it off in a emergency situation! Findlay Chrysler, Dodge, Jeep, Ram was so happy to take care of all my issues and kept me well informed of how my service was coming along. They called or texted anytime they needed any approval! When my car was done that Thursday, the service manager gave me a coupon for a free car wash, so sincere! When I left with my 300 I was VERY IMPRESSED. My car was running better than when I bought it off the lot! It has never been this fast or the respondent! They did great work, with great customer service. I would HIGHLY recommend this dealership for any Mopar issues! I will never take my vehicles anywhere else! Thank You Guys!!!
They took great care of my jeep and fast service and even helped me figure out my radio... so I am very satisfied 100%
The service team was very helpful and courteous during my appointment to get my brakes and oil changed! They assessed my brakes and came to me to explain what needed done before doing the job so I was aware of all that was happening and approximate cost! I would recommend them to anyone needing automotive services.
Beginning to end was great. Had inquired about a vehicle we had seen, we drove 3 hours cause they had the best price with for newer models. Unfortunately what we was looking at had sold that day but they was able to work with us and got us in a newer model with less miles. Win win for everyone.
Nick started the ball rolling on the purchase of my new truck, then sent me to Brianna which then kept close contact with me and answered every question and fulfilled all my request (which was numerous). Upon making my decision, they had all my paperwork and vehicle ready to go when I arrived. Coming from Berlin Heights Ohio the drive took longer than the test drive and paperwork combined. When I decide to buy another truck they will be my first contact
This place is awesome! I just traded my vehicle and got a new one . Can't say good enough about Brittany ! Great customer service, very courteous and accommodating ! All together a very good experience and an easy purchase without any hassles ! Go there and get a VIP treatment ! Highly recommend !!!
Ryan Lunn was a pleasure to work with. I arrived from out of state and he made my purchase experience one of the best I ever had. This is an honest and reputable dealer and I would do business with them again! I highly recommend Findlay Chrysler Dodge Jeep Ram!
Top notch customer service and car service. Everyone is really helpful and polite.
My wife and I came to see a particular vehicle. We had done our homework beforehand regarding price of vehicle, value of vehicle we were trading in, and interest rates. Our salesman Rick was great, we could not be happier with the buy back price, sale price of vehicle, and interest rate Findley got us!
This dealership was amazing! Brittany Jackson is the best! If you need a new car this is the place to go
Best experience ever with buying a car. After shopping around at many dealerships My husband spoke with Tyler Hiatt several times earlier in the week told him what we were looking at and our price range. Tyler was prompt at getting back with us and there was no pressure to buy. Tyler and his team worked on it and we found them to have the best price around at a few thousand below market value on our specific vehicle. Today after an hour and a half drive to Findlay, and a quick test drive we are pleased to have a new vehicle. Everyone at the dealership was friendly and welcoming making this a place I would highly recomend and drive the distance again when looking for a vehicle.
I bought a 2015 GMC Sierra today! We drove just over 4 hours to get the truck. We started the process online yesterday and they had everything all set for us when we got there today! Great staff and even greater sales rep! Brittany was so nice and made the process smooth! Definitely recommend her and this dealership! THANK YOU!
It was great, worth the 4 hour drive (one way) for the truck. Got a great deal and couldn’t be happier. Had everything ready for me when I got there, test drove then paperwork. Great experience
If I could give ZERO stars I absolutely would, while our salesmen Jerome seemed to be a stand up guy everything else with my experience with them has been absolutely ridiculous!! Bought a 2011 Jeep Patriot with a extended Powertrain plus warranty, which they told us and I quote “will cover everything under the hood and anything under the Jeeps body minus brakes and tires.” Before I had even made the first months payment I had to pay $1200 out of pocket because the rear upper control arms and rear toe links needed to be replaced. At this point I was told that The warranty only covered “engine and transmission parts” now only 4 payments into this suddenly the Jeep just shuts off while driving. We call them and tell them what’s going on, they say they will come pick it up since our warranty covers tows. They call and tell us the problem is a “crankshaft senor, emission hose and gas cap” everything gets “fixed” go to pick it up now the gas gauge doesn’t work and they charged me $160 for the tow that was supposedly under warranty for a total bill of over $800 so 4 payments in and I’ve already sank $2000 into this Jeep all out of pocket...now on the way home from picking up the Jeep the check engine light comes on so stop at local Ford dealership to scan the code and it reads gas gauge circuit wire issue...I had just bought a 2014 F350 from Derrow in Montpelier a little over 2 years ago with absolutely ZERO issues so I figured I would go to one of their family dealerships, lesson learned I will never do business with these con artists again!! I was lied to multiple times, pushed into buying a warranty that doesn’t cover anything, offered no help and basically blown off!!!
We had a great experience at Findlay Chrysler. Brittany was super friendly, helpful, and knowledgeable. She made the whole process really easy and stress free. I would highly recommend buying from Findlay Chrysler.
The entire staff made buying a vehicle one of the easiest I've ever experienced. They worked with me to find the vehicle I wanted at a price I could do. Brittany Jackson's don't quit attitude and go-getter spirit were refreshing after looking for almost 2 years for the perfect vehicle. Everyone there understood that it isn't just about selling a vehicle, but the right vehicle at the right price. I never felt any pressure and was able to make a decision that was right.
Jeremy C. helped the truck buying process immensely. Everything was quick and efficient. In my opinion, Jeremy went above and beyond what was required of him.
Ryan provided great sales service. He answered all my questions and was attentive to all of my purchase requirements. Tom made the financing and documentation process VERY easy! I was able to find the model I wanted and they both worked very hard to make sure I was happy and was able to drive away with the car I wanted!!
Jerome was very pleasant to work with, but the entire process was too long. Also, the trade in offer was insulting.
Jeremy was awesome! Very friendly and got me in/out as fast as possible. He also made certain the vehicle was washed and had a full tank of gas! Excellent customer service!!
Great customer service and fair prices! Buying a car was made easy! We worked with Jerome Kenner and he was terrific!