Reviews of Coughlin Circleville GM (Car Concessionaire)

Joshua Dick

Came in for an Oil change and to have the left rear deflector thing in front of the tire repaired as it was broke from factory. They got my truck in on time and explained what was going on to make the repair.

Busa T

I called here to talk to someone about trading in my 2013 equinox , I was directed to Shanna who seemed very helpful at first but its was a disappointing experience, it's pretty typical how sales people ignore you once theres nothing in it for them I'm guessing but blue book on my equinox is between $8500 and $13000 I owe $13,500 well already knowing that the negative equity would be put on my new truck loan I figured I'd atleast get $10,000 but Shanna low balled me at $8,000-$9000 which I was ok with if I got the truck I wanted but Shanna never returned or reached out after she ran appraisal so if your looking for a great dealership Shanna has showed me it's not with Coughlin of Circleville I'd look else where for a better experience and better salesperson

Tarryn Fitzmaurice

Love them. I travel long distance just have my car worked on. So friendly

Heather Russell

My first oil change on my 2018 Malibu...intake process went pretty quick and the oil change was finished quickly too. Guys at the desk seemed very knowledgeable.

Shelley F

Super helpful in arranging financing for the 2010 Chevy Impala. Great experience from start to finish.

Bobbie Boysel

Great place to get your car work on and nice people that work there

Lynn Skaggs

Barbie is the greatest salesperson I know. The service department is friendly too.

Scott Hield

Best car buying experience I've ever had. From sales to finance, it was great.

peaches2d

My battery died, and I was blessed to get a jump. I called Coughlin, and they told me to come right over; I was afraid to turn off the car. They may be higher priced than some other places, but they are always so kind and accommodating . I'm a Widow, with no local Family, so it means a lot to me to be able to have somewhere to turn.

Roger Lederstein

Great parts department

Laura Evans

I was coming home from a conference in Columbus when my tire pressure indicator started letting me know that my tire pressure was dangerously low. I stopped at a gas station to check the tire pressure but it read what it was supposed to so I continued home. The indicator continued to show my tire pressure was dropping so I decided to stop in at the Service Department at Coughlin. They got me in without an appointment. They discovered that my sensors weren't reading the right tire and it was actually a different tire that was losing pressure. They corrected that issue and then looked at the tire itself to see what was wrong. They discovered a large piece of metal in the middle of my tire that I had picked up on the Columbus highways. They removed it and patched the hole. I am very grateful that they were able to help me on such short notice.

Bob denny

Absolutely fantastic experience at the Couglin team of dealerships. I have dealt with Matt Dillon for years in the auto business, he has personally overseen at least 6 vehicle purchases for me. This man is the ultimate professional and more helpful than any other person I have been in contact with in the automotive industry. I would recommend Matt Dillon and his team and Couglin to anyone from anywhere! Keep up the fantastic work Matt Dillon!!

Bill Mosley

If Ford Motor Company in Dearborn Michigan had Rocky and Mike working in their customer service department things would be a lot better! Those two gentlemen are outstanding! I highly recommend the Ford Service Department of Coughlin Ford in Circleville Ohio.

B Scott Newman

Great service and easy to deal with. I will purchase again from them.

Josh

I recently purchased a vehicle from the Circleville GM location and couldn't be happier with my new vehicle. Unfortunately, I ran into a communication issue regarding my purchase agreement shortly after my purchase that could have easily left me with a sour experience. Thankfully, the Coughlin Automotive Group reacted promptly and professionally after I brought it to their attention. They turned a possible negative experience into a positive one and even went above and beyond to get me better terms on my loan. After getting the problem resolved, I would honestly recommend Coughlin to any friend or family member.

heidi gatwood

Our sales associate, Eve Kunkel, was incredibly intuitive. She listened and recognized what our needs were and directed us to a great purchase. THANKS once again!

William Murray

did a good job on a warranty repair

John Hoffhines

Randy Reece was the most honest and friendly salesman that Debi and I ever dealt with . No push / No shove . Also found out My friend Bill is back in service dept. He's also a great guy that has My trust.

Meganne Flores

If you are thinking about purchasing a vehicle this is definitely the place to go! You won’t be disappointed! They have a big lot filled with so many trucks to choose from. I worked with Randy Reese. He is super nice! He is professional and very knowledge! Ask for Randy if you are thinking about purchasing a truck or car!!

Karen Smith

Alway's on time, fix thing's right the FIRST time!

C E

Went into Coughlin of Circleville today to test drive a 2015 Chevrolet Trax. Went in a few months ago to test drive a Terrain. Had the most wonderful salesman ever. Went a few weeks ago to look at a car at another dealership. Decided that day that I would go back to Coughlin to buy because of the awesome service I received that day I went to just test drive a car. Fred is an amazing saleman. Got my car today and love it. Thank you so much for being so helpful and patient. My service will come back to this dealership for life now.

Karen Davis

Drove in, with no appointment after having car trouble on 23, in front of dealership. (I was afraid to drive it home unless it was checked out.). They immediately pulled it into service area, checked it out, and 30 minutes later told me they couldn't find anything critically wrong. Gave me my keys and sent me on my way. No charge, all done as a courtesy...Thanks to all who helped me....I got home uneventfully!!!!

Betsy Brown

After a discussion in the beginning, where the service scheduler wanted to charge me for an issue that was covered by the bumper to bumper warranty on my vehicle, even though I had told him that I had contacted Cadillac Customer Service to verify that it would be covered, I contacted Rocky, Service Operations Supervisor, and everything went well from there. Rocky gave us his phone number, which he always answered or returned our calls, he gave us another contact person in the GM service division, Ron, who took care of all our needs, even making sure we had loner vehicles. All our issues were taken care in a timely manner and a follow-up call was made to ensure that everything was taken care of to our satisfaction. I would highly recommend dealing with Rocky and/or Ron from Coughlin's in Circleville. A BIG THANK-YOU to Rocky and Ron for everything they did for us. I look forward to coming back. Betsy

Mark Smith

Absolute waste of time. This company sent me an email with a trade-in value on my vehicle. Keep in mind my vehicle is an excellent condition. When I arrived they offered me $3,000 under what their offer was. They will lie to you to get you to come in to look at a vehicle. Not to mention the vehicle that I test drove was in poor mechanical condition. The vehicle had bad brakes, bad TPMS. The key fob batteries were going dead and they wouldn't replace them! That's just lazy! Salesman Matt Dillon will lie to your face just to get a sale, pathetic. Steer clear of this dishonest establishment.

Corrina Coatney

Someone hit my car and I went to Coughlin for the repairs. Michelle(from the body shop office) was seriously the nicest person I've ever dealt with in customer service. I called her with questions almost daily for a few weeks and not once did she ever sound annoyed or rude, instead she was always happy to help and made it a hassle free experience. My car came back looking brand new and I couldn't be happier with my car or the customer service I received :)

jessica davis

The staff were friendly.

Bridget Duvall

Bad experience sales man was awful is a phoney

Mark Edwards

My wife and I have been shopping for a vehicle for several weeks. We found a vehicle that was in our price range but it was at the Chillicothe location. The salesperson that we chose to work with, due to a family member’s recommendation, had the vehicle moved to the Circleville location Saturday. I stopped on my way home from work on Monday to do the paperwork and midway through doing the paperwork the finance person said she had to talk to a manager. When she returned I was told the vehicle was underpriced and it could not be sold for the price we found it for online because the dealership could not take that much of a loss. I left with the understanding that somebody would be contacting me Wednesday to discuss other options. Tuesday, the internet price was increased from $14,750 to $16,138. I contacted the Chillicothe location since that was the original location on the vehicle. I was promised a call back from them as well. I have not heard from either location. This was my 1st experience with this dealership and it will be my last. I hope that the next time you promise to do a follow up phone call that you do it!

Billy Parsley

Very good Salesman and GM

Dusty Brigner

Good

Larren Elliott

Cindy Smith was very professional in helping my fiancée get the car she needed as a single mother of six beautiful and at times very energetic children. Even though I live in Texas and travel weekly on business, both Cindy and Jim were able to deal with my travel schedule. As an example, Jim Buchanan had to repeatedly send all of the necessary paperwork for my signature to several different locations because of my travel. Thanks to both of them, I was able to get my fiancée in an exceptionally safe 8 passenger Chevy Traverse AWD at a fair price with reasonable financing. Even through I am sure that the logistics of working around the needs of a busy mother with six young children and my travel schedule was not easy for either Cindy or Jim, they were always very professional. Thanks again for making it all happen for me and my soon to be new family.

Andrew Spencer

I made a deal with their GM store in Circleville on a Thursday to purchase a 2013 Used Sierra. Chuck Rogers, played games with me for 5 days. Everyday I asked him for a bill of sale, and he would always say he is going to send it. Finally on Tuesday afternoon he responds to another request of mine to fax bill of sale with: "When I arrived at Circleville dealership yesterday evening, they were working a deal on the truck. Truck was delivered last night. Hope this does not cause any undue hardship. Could not turn down a $3,600 gross" I know a $60,000 truck is not sold and delivered in the same night. Do not deal with this dealership. Cindy Smith was my sales rep.

Rob Mccarty

Great inventory of trucks. Very happy with service and sales staff. No pressure to buy. Fair prices. Barbie was a great salesperson!

Mario Gizzi

Good friendly people and good service

james aldridge

I bought my car a 2009 malibu ltz in 2010 from this place , it was a used car, and was supposed to be a certified vehicle passing all regulation test. I was talked into a extended warranty due to the fact me car was used and had 26,400 miles on it at time i bought it on 6-30-2010 . The car was originally bought on 12-8-2008 , when i got it the car was over 2 yrs old and still had factory bumper to bumper which covered every thing on my car intel 12-8-2011 , i was sold an extended warranty through coastgard coverage is 5 yr 100,000 mile that was supposed to cover me used car as soon as my bumper to bumper factory warranty was over , so my car was supposed to be covered through my extended warranty inte 2016 or 100,000 miles what ever came first i also was charged $1073 for the coastgard warranty with in tress as of today it coast me 1500 l brakes down 2 days ago try to get my car fixed to find out my is out of warranty since 12-8-2013 , so i call coastgard to ask what has happened they tell me couglin of circeville back dated my car to 12-8-2008 so i lost out on almost 3 yrs of there coverage due to him doing that , told them i never agreed to that i was supposed to be covered intel 2016 so i got 2 yrs extended warranty which expired as of 12-8-2013 , so this place lied to me about my warranty , which is theft by deception ! so they tell me theres nothitng they can do i have to call the place i got me car from, so i did and got a hold of jim who i bought the car from about what was going on he told me there's nothing there gonna do about what happen so i got a hold of Matt his boss who also told me there not going to do anything about them stealing my money , i am now filed charges against them with the attorney general of Ohio and the better business bureau , so now my car is broke down missed 3 days of work and im stuck fixing my car myself 1,200 when i was supposed to be covered by my warranty , dont go to this place !

Colin Longworth

Barbie showed phenomenal work ethic and customer service, she helped me make my first big purchase and worked with me the entire time to ensure that I was satisfied with what I was getting, and that I knew what to expect when buying a car. I would gladly recommend Barbie to anyone!

Clayton Saxer

The best people to deal with, whether it's their service department to purchasing a vehicle.

Roger Halley

Scheduled service was right on time and what I expected.

Stapp Suck

Josh Hixson was my dealer. Such a nice easy process! Bought my first car from him.

Michele Pettiford

Just bought an SUV Fromm Christopher. Awesome service. He did everything he said he would. Highly recommend!

Logan Monroe

I have mixed feelings about this business. I have bought two cars from Coughlin of Circleville; a 2006 Buick and a 2016 Ford. Both times the salesman, Brent, was very friendly and accommodating to what I was looking for. Unfortunately with both vehicles I had issues with the cars themselves. Almost immediately after purchasing the Buick I needed service and a few months after owning the Ford I needed service. The GMC service area lost my key to my vehicle when I had returned to pick up the Buick. Another time the Buick was in service I had a friend drive me by the business to see how the progress was coming and my vehicle had been done and I had not been notified. The Ford I bought needed serviced for engine issues and has currently been at Coughlin for a month and a half and I have been been the one to initiate contact for an update each time, apart from a voicemail I received two days after dropping the vehicle off. I was able to contact the Ford service GM via email and was getting responses back; however, the past two emails I have sent have not been responded to. I am generally very understanding to the pressures of working for the public and therefore am very patient when others would not be. The Ford currently is needing parts that are on back order and I do wholeheartedly understand hands are tied until parts come in, but I do believe as a customer I have the right to be updated on a vehicle I am paying for. At this point the unprofessionalism and blatant rudeness from some employees has become very aggravating for me as I am still currently paying for a vehicle I have not had in my possession for over a month. As stated prior, the salesman, Brent, is very knowledgable and great at the job as well as the finance employees I have come in contact with, but I would not recommend either service area for anyone with service needs.

Stephanie Meyerin

Heard some really inappropriate comments a salesman was making in regards to his ex girlfriend. As a woman it made me feel very uncomfortable. I left immediately.

Carly Smith

Not great. A huge argument broke out between the staff members about how the employees were tired of being told to cut corners due to being over booked. Had my car window fixed and they forgot to put pieces back on that were left laying on floorboard. Looks like the sprayed my windows and forgot to wipe them. Usually saves me money to get my oil changed here but I’m not sure it’s worth it. Customer service at jiffy lube is 100 times better.

ginuwine11

Ron V. is a great service tech helping with all my questions. The diesel tech was also very informing throughout the fix of my truck with a proper diagnosis.

Shane Seyfang

Thanks Kevin!

George Morris

I would highly recommend this dealership.I had been in retail sales all my life including a few years in the car business. Some dealerships will do anything to sell a car . Coughlin takes care of their customers . I just bought a car from Tony and the experience was hassle free. Ron in the service department does a superior job as well.

Chris Dunlap

Thanks Coughlin for being professional, quick, & checking everything out! So glad I found this place.

glen gates

Large prices

Stephen Six

Despite it was a busy for the salesman he made time to take care of mus in at timely matter. He followed up and made arrangements for us have the protection package done at the time we need it done.

Julie S

Service was great and done quickly while my friend and I shopped at Walmart :) Thanks to the shuttle service!

Joel Rodgers

Boo Chevy

Lisa J Gabriel

Good place

Vanorin

Seriously, three hours for an oil change? If I go anywhere else it takes 30 minutes tops - and that's WITHOUT making an appointment first. I made an appointment weeks ago and here I am, three hours later just waiting for my oil to get changed. Why is this so hard?

Bill Amann Jr

All I needed was a oil change and filter I was in and out fast and they even washed the Chevy..

Ashton Mann

Great service. People are nice. They fixed the recall my car had. Wait wasn't to short or to long.

Latisha finan

We just bought a SUV for Christopher Rankin who did an awesome job. He looked and found everything that we were looking for. He never tried to sell us something we were not looking for. Great experience differently recommend.

Brandon Moreo

Drew and the team were fantastic got me exactly what I wanted

Jeff Carte

Barbie is very helpful. In the past when I have bought vehicles from other dealers. When the papers were signed. That was it the sales person was done. But Barbie makes friends. I feel that I could call her any time. I will buy from Coughlin again.

Sherry Friend

The Circleville dealership is the best. Don’t bother with the Chilliocothe office, rude, liars and poor customer service.

Angela Barron

Everyone was really nice but the Front desk guy was rude and took forever to get our car after a oil change was done and then had to pay $30 more than what the price was....got ripped off i wont go back

Martha Hang

I had come in contact with a pothole. It was an ugly engagement, of course I lost. I have a new car so my emotions were running high. This happened on a rainy Saturday,. I to wait until Monday. I took my car in to Coughlin Auto/Quick oil change and tire service. I. Met Michael Conley. The garage was very busy, but Mr. Conley made me feel that I had his full attention. I have always received the most honest and respectful service. I will always ask for him in future. Thank you, Martha Hang Service date :2-27 -18 Toyota Highlander

Kyle Iseton

I had a car picked out I was promised the next day the car would be there, they said sorry we are short on drivers. 3 days went by and the ignored me than after 5 days of waiting I decided to call up to marysville to find out what the hold up was and they told me the cars getting all new repairs. They lied, lied, lied. The sales people dont know what there doing.

Diane Baxter

Salesman very knowledgeable

Harry Cook

Service was completed on a recall quickly

Bob Cotton

It was the first time in my life that I went to look at trading for a new car and did everything in one day .They helped me out very much and I would say if you are looking for a new car go see them.

Brian Goodman

Service was quick and took care of a couple recalled I hadn't even received notices for yet.

Anita Rogers

Purchasing a vehicle - new or used - is an unnerving experience for most people. Today we purchased a used vehicle from Coughlins in Circleville; we have now purchased 3 new and 2 used vehicles from this dealership. I would recommend them to anyone in the market for a new or used vehicle. Cindy Smith is very professional, friendly, knowledgeable, she follows through, she communicates well and she has made my purchases pretty much stress free. I have left the dealership each time feeling like I was treated fairly and I got what I wanted at a good price. We have also used this dealership for service and body work- each time feeling satisfied with the price and quality of work. I have dealt with other dealerships over the years in Chillicothe and Columbus- but since going to Coughlins in Circleville, I see no reason to go get jerked around by the others. Responsive, transparent, and fair- that’s how I describe this dealership.

James Wrightsel

Bad business . Warning do not go here.

Brandon Scott

Another great experience with the ford service department ...GM mechanics charged me 107$ to tell me there was nothing visibly wrong with my car? The car almost pulled me off the road the same day and the motor mount is busted but they didn't see that..lazy but the Ford mechanics are great would go back to them anytime

Cindy Smith

Great service provided by all involved! :)

Wendy Bundock

Excellent service! A great job getting my car in without an appointment. Very friendly staff. They will always get my business!

Dustee Plum

Service was good

uriah brown

Perfect selection

Amy Ax

Sales person was very professional.

David Hackworth

Shanna Stebelton, Jim Buchanan, and Doug, worked together to get me a great deal on my Silverado. Thanks Coughlin sales team.

Justin Royster

Fast service Kind people

Michelle Parmer

Fast service, and friendly faces. They washed my car and everything! I will never go anywhere else.

Cherie Campbell

Wonderful and friendly service and sales team.

Jenny Rhoads

Friendly staff that is customer centered. Any time I have had a negative experience, the staff has worked to rectify it. The car wash after services is nice too!

Harold Caldwell

Great customer service very friendly quick and don't try to sell you something you don't need

0cardcounter

I have a 15 year old Cadillac that is my baby. I allowed Coughlin Circleville GM to do some work on it. Trust me. That is saying something. I was impressed and completely satisfied with the service. They have my future business.

Gilbert Patton

The first time I ever went there, it was almost closing time! Barb Wagner saw me, invited me in to talk, to her and also to Matt Hamm! This was a few years ago, as I've bought 3 vehicles from them since then! That was on the Ford side. Anyway, they are a fair people that treat you very good! Actually, even better than that! Would I recommend them for buying a car? If you want a good deal, go see Barb Wagner!

issac robinson

If I could give more than 5 stars I would. Excellent service, excellent employees. I would recommend this dealer to anyone in the market for a new car.

Dave Philpott

Initially based on an excellent price, I took a gamble driving 200 miles from Indianapolis to purchase my new Ford Mustang from Coughlin Circleville. Would they keep their promise? Would they try and load me up with other expensive options I didnt want? While they did offer me a number of useful options, there was no uncomfotable pressure. These guys are what I hoped they would be! Completely upfront and no surprises - my salesperson (Jim Carter) made the process as smooth and easy as can be. Although I have only had the car for less than a week, my experience with Jim Carter, Mark Hixon, and the rest of Coughlin Circleville has left me completely satisfied.

Raynell Grubb

We recently bought a vehicle from Cindy Smith with Coughlin Cars, she had the car brought from Johnstown to Circleville for our convience to check it out and test drive, and it was the most easy and pleasant experience, no pressure and very responsive to our phone calls and questions. We would definitely recommend Coughlin to anyone looking for their next vehicle to check them out!

Cindi West

Doug Huffine provided outstanding customer service and was very knowledgeable of the vehicles. The sales and finance process was fast and easy.

Anita Carter

Love this dealership

William Giroux

I am very pleased with the prompt service we received at Coughlin.

Dennis A. Rathburn

I think these guys are great. I have 7 vehicles and use them for all service work.

Asa Bradbury

I recently had my GMC Sierra Denali serviced at Coughlin of Circleville. Bill Smith and staff were courteous and very efficient helping me with excellent service. I highly recommend their work!

Andrew Magee

My experience at this dealer was fantastic. From first contacting them through the website, to arranging an appointment, to signing the paperwork, I felt like I was being treated fairly and honestly not to mention getting a fantastic deal! Plus I absolutely love this Volt. This was my first dealer purchase but it certainly won't be my last.

Teresa Helser

We bought a 2015 Ford 250 from our favorite salesman, Brent Hudnall. Brent pointed out a rough place on the hood and said to bring it back in when it was convenient. We made arrangements to have this done while we were out of town for a week. We arrived home from our trip, called to see when we could pick up our truck. We were told that the body shop manager would call us back. He never did. After repeated calls on Wednesday, and contacting our salesperson, we received a call on Thursday saying the truck would be ready about 4:30!!! Come on, Coughlin, you had our truck for 10 days! What a disappointment and inconvenience! Thank goodness for Brent Hudnall's intervention! This was a job that required painting a new hood and installing it. There's no excuse for it not being done. The body shop obviously didn't start on it until we were back in town.