Reviews of Byers Imports (Car Concessionaire)

Vickie Salvaggio

Easy to book an appointment. They explained what they were going to do and how much it would cost. Took less time than they thought. Very satisfied!

John Gerardi

Prompt, courteous, and customer service oriented. Vehicles I was interested in were clean, safe, and ready for test drives without any wait or hassle. Derrick was attentive, listening to my concerns and needs, providing a vehicle that was better than I expected. Fast, efficient, friendly and knowledgeable!

Carlos Berry

Sean McKinney our sales person and Trevor in finance at Byers Volkswagen worked really hard to make sure me and my girlfriend was not going to leave empty handed coming all the way from Cleveland the service was Outstanding. I was such a satisfied customer I referred my cousin who also purchased a Atlas as well.

Jim Williams

Great service! Got us in early and ahead of anticipated time. Comfortable waiting area too.

Hope Foster

I absolutely love this Delearship. Jeff in Service is just awesome. Hope

Mario Casselli

They made it easy to have expensive repair work completed in timely fashion; contacting my extended warranty rep and saving me $900!!

Bryan Gleisinger

Great service! Everything is always clean and the staff is always helpful! Our sales person Sean was amazing like always!

Chris White

Horrible experience both times wouldn't allow me to test drive $12-13k car said it was high end lol. This place is a joke I've purchased from Park Place in Dallas with no problem that's high end

Michelle Campbell

Wonderful experience! I LOVE my Outback. I already own a Forester and thought I would be getting a Crosstrek this time. Test driving was easy and informative.. all the sales associates and personnel were friendly and helpful! Definitely recommend to buy here!

Lisa Barr

We had a great experience at Byers Imports. We did some casual window shopping there this summer and our experience with Steve Serrano at the time was such that when it came to buy several months later, Byers is where we went and Steve is who we saw. Thanks!

Gregory Warren

The service staff answered all my questions and helped with documentation for an insurance claim. They did not have a courtesy car, which was frustrating as my wife and I were celebrating our 10th anniversary that day and had to change our plans due to this unexpected setback. I would've appreciated alternative solutions when the loaner fleet is all used.

Vicky Lacksonen

I was scheduled to have my Forester passenger airbag replaced, due to a recall. Scheduling was easy and the service was great. In and out in 2 hours, as anticipated.

Greg Taylor

I. Felt like I was buying a car 20 years ago,I can't remember when I had such great customer service. Derek was great. I drove from 2 hours away ,worth the drive

MONA K Cope

John Bechtel was wonderful - he is extremely knowledgeable and provides us very smooth/seamless transaction/experience.

Seth Kleinman

Great dealership. My salesperson - Steve - was courteous and professional, and I never ever felt pressured. He worked with me to get a pre-purchase inspection done by an independent mechanic, even delivering and picking up the car so I didn’t have to. As to price, the negotiations were again professional, and I feel like I got the car I wanted for a fair price. And when it came time to finalize the deal the paperwork guy - Heath - was similarly professional and courteous. I wouldn’t hesitate to buy from Byers Imports again.

Todd Warrick

Service was completely timely. Staff was friendly

KP

I started off by walking into the wrong dealership, but the guys at Byers Imports helped me find a car just as great with low payments. They were seriously nice and quick. Definitely recommend weather you're buying or financing.

Subodh Rane

I purchased my Car from Byers in Dublin. I dealt with Jeff Rettinger, he was excellent and really helpful. He provided excellent advice on all my questions and also helped me when I went back to him post the purchase. The car condition was great and I strongly recommend Byers for people looking to buy cars in future.

Jason Fauber

Great Car Buying Experience! Didn’t feel pressure, staff was polite and professional. Made car buying easy! Would recommend to anyone interested in a new or used car from them!

Elisha Knight

I take my car regularly for service at Columbus Audi. They are detailed with their services & keep great maintenance records on my car. They never recommend services I don't need. The employees in the service department go above and beyond!

Klebor Washington

My service visit at Byers was great. My wait time was as expected. The service agent was thorough in explaining the service performed. I'll take my car there in the future and would recommend it to my family and friends .

b bsaw

Greg H was such a help! He was very understanding of my situation and I didn’t feel pressured at all in to buying my Forester Sport. Subaru for life!

Nancy Rich

My car smells like new again after it was detailed at Buyers Subaru.

Dave Gorgias

Ellis and the crew at Byers know how to make customers feel confident about servicing their vehicles. Very professional and thorough.

Jennifer Ferguson

Jerry was accommodating, courteous and honest. We had a very positive experience!

debi Rotordawg

Matt C. Is always amazing, he is professional, polite and very AWESOME. Quick times and quick turnaround. Text message when to come pick my car up allowed for me to get stuff done while they were working. Thank you Airport Suburu & Matt C.

Muffy Chrysler

Great staff ! Eva explained the the dash and Navi Apple play very well.Trevor was quick to explain the paperwork and options. We love our new Assent limited, our 5th Subara, first time all in ,got what we liked and needed can’t wait for long trips and Grandkids galore!

Scott Rainey

Tim Kerrigan in the Suburu service department is top notch. Always goes above and beyond to make sure the customer gets too notch service.

Brian Benedict

Great service and good people. Dealership prices, but if you need a new car, OEM parts, or dealer services, this is the place to go. They treat you right.

Scott Armstrong

Tristan is our go to service guru at Byers Audi! Communication is always top notch and that is extremely important for our busy schedules. Thank you Tristan!

Jim Broderick

Great attention to detail and no pressure. Nice job.

Amy Jimison

Greg Higgins was great to work with. He actively listened to what I wanted and respected my thoughts and opinions. He made the car buying process enjoyable!

Johnetta Crockett

My experience was the best s/o to Rufus Alexander you are the man.......

Scott Berliner

Jeff was great to work with. Service at Byers Porsche is top notch.

Michael Snyder

Great experience overall at Byers Imports AUDI. Louis and Michael provided excellent customer service throughout the purchase process. Generally, dealerships need to speed up the process — particularly post-handshake.

Sharon G Scaggs

Enjoy using the online reservation scheduler to make a reservation for maintenance. Staff is very friendly and helpful. Nice waiting room. Received a detailed report on my maintenance visit. Great experience. Highly recommend Byers Subaru by the airport!!

rxpriest

Always punctual and helpful. I’m on year 2.5-3 with my Impreza and they make sure it’s running like new every time.

Mollie Berberich

Adam Reash is outstanding. I was passed to him by Boone Hall who is also wonderful... The whole team there really just wanted me to have the best experience possible. Trevor in finance even noticed my shiny jewelry! It matches my new Subie. Thanks everyone!

Steve Kahler

For years we have had our car serviced at another Subaru dealer who could never seem to get us in when we needed. We tried Byers Imports for the first time and were really impressed with the outstanding customer service Tim and his crew provided. We will certainly continue to come here for service going forward and hope to purchase our next car from Byers Imports.

Shawne Slaughter

I purchased a 2015 Audi A6 V6 certified preowned. I have been a Mercedes owner and was impressed with The A6’s style and performance. I did encounter an issue with a brake sensor shortly after delivery. The Audi team through trial and error were able to identify and resolve the issue. So far I am a happy customer

Luke Wilcox

Byers makes the process of buying a car very easy.

Solimar Flecha

I loved it! It was my first time getting a car! So my experience with them was great!! Great customer services and felt constable with them! I totally recommend them!

Trudy Bartley

Byers Porsche is the only dealership I would have my car serviced. The Service Managers are incredible and they speak to you honestly about the current and anticipated needs of your vehicle. Jeff Zimmerman is an extraordinary member of the Byers service staff and I would not entrust my vehicle to anyone other than Jeff. He has assisted me with vehicle issues while at work and when I have had emergencies after work. His demeanor is always friendly, honest and authentic.....hence while I will continue to patronize Byers with my current vehicle and future Porsche purchases.

Jonathan Mugler

Guys are super honest and never recommend anything I don’t need. Their detail is exemplary and they’re always incredibly courteous. Additionally, they have a guy who congrats with them for detail work who’s a magician. Use him. Made my car look brand new!

Matthew Coghill

Good people. Honest and willing to work with you from a distance.

Jamie Davis

I explained I had a milk and yogurt spill and had interior detailing done but when I got in the car the next day and smelled it a different service person said the interior detailing wouldn’t be enough to mitigate the problem and then the service department claimed they never knew it was a milk spill..

Chris Harman

Warranty airbag replacement. Huge pain to schedule no call backs, eventually used the texting option which got me right in. They shifted my repair a day which messed up plans.. fine. They said on the phone I’d have a loaner for the repair, they didn’t... fine. My center console wasn’t bolted down after the repair with the screws just sitting in the bottom of the unit... fine. MY DRIVERS DOOR HAS A LARGE DENT IN IT NOW... NOT FINE! I get it, there’s no money in warranty replacements but I don’t want to be there either, so you don’t have to s*** on me. So thanks, hope my airbag works if I ever need it.

Hillary Schneider-Zamensky

I had such a great experience buying my Audi here. Ashley was personable, knowledgeable, and fun. She and Mike in finance worked quickly and answered every single one of my questions. The over all customer service is impeccable and I would highly recommend this dealership to anyone in the market for a new car! Cheers guys!

Tati B

This review is for Byers Imports Airport. I took my 2012 Impreza into service for a recall repair. The service was timely, efficient and courteous. Some other issues were discovered with the car. I expected this because the car had been acting "funny". I decided to go ahead with those repairs as well since labor was discounted due to the recall. I had my car back in 2 days and it runs like new. Service consultant Matt Cockrell does an excellent job coordinating service repairs and keeping in touch with customers.

Thomas Scono

Very satisfied! Communication was excellent all along the process. I knew what they were doing, appropriately how long it was going to take, and what the anticipated cost was. It ended up taking them much longer to do the repairs so let me keep the very nice service car through the weekend until they were completed.

Deanie Dorwart

Friendly, helpful, going the extra mile to be sure all was well. Took about an hour longer than told, but very accommodating other than that.

Jet Ryan

Even though I overslept and missed my 8 a.m. appointment on Saturday, they gladly had me come in during walk-in hours I was there by 9 and out by 10:30; pretty quick for an oil and oil filter change and tire rotations plus they automatically wash your car and vacuum the floor. Very very good service & fast service!

Jesse Drugan

Great experience all around. Highly recommend Audi of Columbus and highly recommend Trey Latham!

Angela Bruce

Great service department! Friendly, reasonably priced, job finished when promised

Brad Downs

If your looking for a nice deal and quality people to work with go see Tim & Justin over at Byers Imports! They will take great care of you! Leased a new 19’ Cayenne and what a great experience! Wow! #Byers Imports Family For Life #2109 Porsche Cayenne #Byers Imports is Awesome #Buy Frrom Byers Imports #Byers Imports For The Win #Porsche From Byers Imports #PORSCHE LIFE #Porsche Cayenne #Byers Imports Thank You

Jennifer Lee

Great, speedy warranty work. Service advisor is a bit stern for customer service though.

annette kuss

Byers airport is quick clean, and offers customer comfort in a pleasant lobby or a quiet area if you prefer no distractions. They always have complimentary cold and hot beverages as well as some healthy snacks to munch on. My only suggestion would be to add vacuuming and inside window washing to your complimentary outside car wash.

Jason

Well I already left a one star review and then they ask me to review again...sure. These people are entirely incompetent to service the vehicles they sell. They overfilled my radiator reservoir. Then they ran the car through their car wash despite me explicitly stating not to wash it. Despite the service advisor writing "do not wash" on the invoice, and even placing a laminated placard on the dash that had "do not wash" on it, they still washed it. My car has a $2000 dollar ceramic coating on it that was in near flawless condition due to proper care. Now it is covered in the fine machine wash swirls that have to be buffed back out at my expense. Thanks Audi of Columbus for damaging my car. If you are an enthusiast...stay away at all cost. They do not understand what it takes to operate at this level.

Cathy M

Excellent Service Department. The front desk crew is very courteous and respectful. Even though I drive a 7-year-old car, they always treat me like I'm as important as the guy with the most expensive car. My car is always fixed properly the first time. Highly recommend.

Mike Johnson

I was disappointed that they did not share that the rotors would be replaced with new discs for the rear wheels I also asked for a tire rotation which they did not perform. A little dissatisfied with the presentation and the service provided.

Bob Grieco

Needed locking lug bolts removed, didn't have key from prior owner. Dealership had master key, took care of it at reasonable cost. They wanted $35 for four plain lug bolts, passed on that and found them online for $12.

Natalie Boyer

They were able to get me in on a busy day. They were up front, helpful and tried to work with me on an expensive repair.

Brian Moore

Always a good experience with service and quick process.

Chris C

Best experience I've ever had with buying a car. No hassle, no man behind the curtain. Fast, easy and relatively painless.

Joe Cabrera

Great service. Needed a few things looked at and left in a timely fashion with my car running more smoothly than ever. The service manager, Caleb, did an outstanding and trustworthy job of making me feel like a high priority. Will be back for routine check up.

Kenneth Bailey

Service department is top notch

Sean Nuzum

I got the scheduled service at Byers Audi. They seemed to do a great job, no complaints. Everything was painless and the employees were very polite and helpful.

Manao Kato

Great customer service - everybody there was very polite and made sure to address all of my needs despite not having an appointment Got the battery replaced in my GTI, took less than 40 minutes.

Christopher White

Stopped in for the 2nd time on the red 2002 Boxster which is priced at $12,995.00 and was told again I couldn't drive it cause it was a high end sports car....not so..... salesmanship is seriously lacking here...I would never recommend.....I have purchased high end cars 7Series BMW, SL500, S500 Mercedes-Benz I don't appreciate being discriminated against in 2019 I thought those days were in the past sorry guys for saying, "that's some b.....it" I normally don't swear like that....if I was a salesman there I would be doing some swearing at my check and the lack of money on it because of your unusual policy...you're in the business of selling cars noone and I mean Noone wants to buy something they haven't drven especially since it's not a collectable

Ray Griffin

Great dealership to do business with! I purchased my fourth vehicle from Byers Imports, and like always...the buying experience was excellent!

Jennifer Turner

I had my car serviced at the Subaru Service Center. Very friendly service department staff! Nice waiting area and quick service.

linda switkin

Excellent service! Repairs done in less than an hour!

John Riat

Theres guys are always great. No problems whatsoever.

anthony mccallister

My foster daughter receive this car from a program called fostering further and I am so glad that Byers Subaru contacted me about the recall on me airbags and brake lines because her safety is my first priority thank you so much for looking out for us you were very prompt and courteous and the service was fast we appreciate it thank you very much. Sincerely Anthony McCallister Sr.

Barbara Rosenberg

This is one of the friendliest service centers I’ve ever been to. They were fun and even washed my car!

Don Zielke

I really liked my experience at Byers. Sales and finance staff was friendly and courteous despite my best bad “dad jokes” attempts. The salesman (Collin) has tremendous depth of knowledge about the car I was looking at, which made the process much more relaxing. Also thought Byers did a great job representing the car in online advertising of the vehicle, and the condition of the car was amazing!!

Erik Kelly

Very nice place nice cares nice management highly recomend

Nancy Tellep

Byers Automotive service department was very helpful on fixing our vehicle. I was gave a vehicle while mine was being repaired. All staff was very polite and professional. The repairs were fixed at no cost to me. I will continue to support Byers in purchasing my next vehicle from them. Thanks so much. You rate a 10.

jeff hunneshagen

Good value low mileage on the car, no pressure sale, Larry was great to deal with, all in all everyone was very professional. Would buy from byers again this make the second car purchase from byers.

Bridget Kimbrough

This Facility is customer friendly. This has happened with every visit.

Molly Kubicek

Paul was very detailed when he explained everything to me and he was very honest and straightforward. I got the sense that he really cared and he did not pressure me at all.

Eric Kaufman

Byers has always treated me well with a great price. This time was exceptional-- They took my car in without an appointment and had it repaired the same day. Truly outstanding.

Will Uptegraph

Andrew did a terrific job by finding us a vehicle based upon our needs and the parameters we outlined for him. His colleagues were very helpful as well, as there were 1 or 2 questions requiring further investigation. Finally, Rachel in Finance was pleasant to deal with, and outlined our options. Overall, first class organization and customer service!

Tristan Blatt

Highest level of excellence I’ve ever received from a dealership.

christine downar

Dealer did everything as requested.completely satisfied.

Adam Thompson

Byers always treats me like they appreciate my time and energy. This time, the driver wasn’t available to run me back to work, so they gave me a rental car for the day.

Starlet Kennedy

This was a pleasant experience, and Adam Reash did a great job getting the payment I wanted. Didn't have to go back and forth on what it would be. It,s a clean and nice environment. I'm so pleased with my Crosstrek.

William W

I’ve been a customer of Byers Imports various brands for over 16 years. I bought my first car and my last car here and many more. I recently dealt with the Porsche store and had a great experience. Car was delivered as promised with exact mileage quoted no last minute fees or BS. Deal was fast and easy with no nonsense and took less than 24 hrs. Harmon & Steve took great care of me and made sure to check up on me after the purchase. I look forward to having my cars serviced here and purchasing more vehicles from the team at Byers Imports. Also a great website and source OEM parts if you like to DIY. Thank you to the entire Porsche team for making my purchase so enjoyable.

Dave Treace

John Bechtel at Byers Mazda is one of the very best sales persons I have ever worked with. His low pressure style and knowledgeable answers to my questions made the process very smooth, and the pricing ended up the best I could find for my Mazda CX-5. Absolutely and totally satisfied!

ryse night

Great place to buy a car . Up front salesman. Cant ask for better . Picking up my Ferrari sometime today

David Reeverts

Our Diesel was having issues that the mechanics took care of. We weren't normal customers as we were on the road to Florida from Michigan. Their help was much appreciated!

Joe Perrotta

Everyone @ Byers is friendly, professional & courteous. They are not high pressure and don't try to "upsell" you everything. I would definitely return to Byers for my next purchase.

Bob Helbig

Rufus was very helpful and thorough in our car buying experience.

Jeff Shawver

Excellent customer service! Explains everything in detail and always very knowledgeable/ helpful staff

Christopher Orr

Super Service. I usually rather go to the dentist then visit a car dealership but these folks took great care of me. My salesperson Lauren was the bomb!

Mark Mott

Byers VW is a great place to buy a car. The sales team is awesome, and the service department makes it easy to schedule an appointment for fast, friendly maintenance.

Myra Warne

Great experience buying a Final Edition Beetle Convertible from Don Moss! I have known him for years-second purchase from Don. He spent time with me going over the car-an overall enjoyable car buying experience. VW finance was seamless. Great staff and VW warranties now 6 yrs 72,000 miles!

Jessica

Love this place..we bought a 2018 van here. The process was so smooth

Meg Raterman

Had a perfect experience purchasing my first Subaru from Byers. The lot was full of Foresters with every color and option. My salesman Michael O'Brien was super and made the whole process painless. He was so patient and extremely helpful! Love my new Forester!

Jennie Deangelis

I got pleasure of dealing with Tony here and he was amazing and super helpful! He worked with me and did everything to make sure i got into the car i wanted and with a very reasonable monthly payment; Tony made first time financing easy and stressfree, highly reccomend!!

John Jones

John Smith made everything easy and couldn't have been treated better!

Brian Lushbaugh

Nice dealership. Bought 3 volvos here

Colton Nissen

Atef at Byers is great. He will listen to your needs and will facilitate the type of customer experience you are seeking.

Aaron DeLong

Professional and personal care at dealership service department?? Yep! I highly recommend them.

Deirdre Bey

Consistently great Service. Excellent experience with Louis Smith in sales. Professional and knowledgeable and easy to work with. (not at all “salesy”)

D3 S

Did a great job getting us in quickly and getting job done quickly.

Jake Zimmer

Happily made the drive from Dayton to deal with Eva and the crew at Byers. They were real professionals and made the effort to get me what I wanted. They also acted like they genuinely wanted my business which is more than I can say about the other Subaru dealers in Dayton Cincinnati or Columbus who appear to get by on brand recognition alone. Buying a car doesn’t have to be difficult and Byers proves it.

Stu Jeffers

Brought my car in for a first year check in. Despite not having bought the car at this store, Buyers treated me like one of their own. Professional services, on time and great staff. Can’t ask for much more.

Patrick Ford

Despite being a very busy weekend sales associate Rufus Alexander took the time to answer my questions and set up a test drive. He was very knowledgeable and never made me feel rushed or pressured.

Darrell Gooding

Tony was very helpful. Car was as advertised. Really great car for a very good deal. Easy group to work with.

Brad Ellinger

Awesome service!! Tristen was very helpful!!

Kimberly Lohrman

Awesome dealership. Very personable. Service very professional.

Vincent Hendrix

Unable to totally explain the driver side seatbelt sensor relationship with the airbag message display. Charges seemed inflated. Good customer service in terms of the timely handling relevant to the task.. the car returned with the problem solved and clean.

Azaria Akashi

Byers service is extraordinary. I have been a customer for 21 years and know I can depend on the service personnel to give my car the care they would give their own vehicle. I have always been treated with respect and my car concerns have been addressed thoroughly. They have gone out of their way to make sure my car was ready when promised and have returned it to me freshly washed! I give Byers Service my highest endorsement!!

Dale Perdue

Exceptional service in every respect!

Ludmila Ellerman

I could not expect better customer experience and care, than I have received from wonderful Audi family at Byers Imports. Bart and Rachel are incredible team, who made me feel more than just another number in sales book. Thank you !

Jason Grim

One of the best buying experiences I've ever had buying a car. They were quick to make a great deal and very helpful along the way. I've purchased 8 vehicles in my life and this is by far the best purchased I've made. I worked with Zach. He was super knowledgeable, friendly, accommodating, and easy to work with.

Angie Rucker

Car was do e right when they said it would be. Nice people and they even wash and vacuum your car before they give it back. They were also cheaper than my local repair shop for spark plugs

Ashley Labaki

They've been great from the purchase and through maintenance.

Natalie Price

Everyone was super friendly. Rufus made the whole process very smooth, it was a pleasure working with him. Make sure you check this place out the next time your looking for a new/used Import car. Ask for Rufus Alexander!

Kimberley Weeks

Everyone is very nice helpful. They will go out of their way to make sure your vehicle gets fixed, and that your taken care of too. I highly recommend Byers Imports, my VW tdi runs like new. Thank you Byers Imports and Thank you VW of America.

Art Showalter

Went to have recall done. Was told when I made appt it would take literally 5 minutes. Took 1 hour, they did "courtesy check" which I did not ask for nor want.

Ron Myers

Great people. Easy to work with. Make it easy to get financing

John Kiser

Byers service went above and beyond to assist me when I had mechanical issues with my Cayenne on a trip from Knoxville to Cleveland for a reunion. We had the cat flatbed 200 miles to get there. Offered to stay late to wait for me - but because of traffic we didn’t get there until long after they closed. Took it in the first thin the next morning and they immediately worked to get me on the road. After troubleshooting it was determined additional testing would be required. They put me in a loaner and we were on our way. Made the reunion and came back the following week and picked up the vehicle. I have never had better treatment across all industries. They even followed up the next day to make sure I was satisfied. It is a long drive for service - but will consider.

Ahcuah

Needed a hitch put on. Easy to get the appointment, they were ready for me when I got there. It took exactly as long as they had told me (I waited), and cost exactly what they had told me.

Paul Gabbert

Great experience all the way around! Ellis is great to work with and my RS5 was back to me as promised. The detail shop also did an excellent job!

Norman Lanier

My experience with the service is always outstanding! Jeff Zimmerman is awesome!

Sandi Guglielmi

Ever since I bought my car almost 9 years ago from Byers Subaru they have treated me so well. They truly make me feel like I'm in good hands when I take my car in for service. I recommend them to everyone and I'll never shop anywhere else for my next car-- whenever that may be.

Philip Miller

Picked up a previously owned 2016 Audi S4. I was treated like a valued guest the whole time. Rufus was very knowledgeable about the entire product line and was able to answer all my questions. I'll definitely be making my next car purchase here as well.

Jamey Sickels

David was awesome actually whole crew was awesome they all stayed past their scheduled shift to help us with the transaction. He Made sure we were going home with the car. Very pleased . Will shop there again. Highly recommend.

Jack Guilkey

Airport Subaru, I want to thank the Service Department for the quick service; and Adam Reash for helping me with questions about the Subaru Forester Premium. The Forester is a great car and we love it! Jack & Mary Ann Guilkey

Renee Buell

Friendly staff. Got oil change and tires rotated. They provide drinks and snacks while you wait. They have 2 nice waiting areas with TVs. Quick service.

Veronica Hawkins

The service team is great and everything was exactly as expected from the greeting and updates by Tristan to the delivery of my vehicle. I even received progress updates throughout the day.

Alicia Dolan

Andrew Gorsuch is an amazing team member. The Service department is the very best in town. I will ALWAYS buy all my vehicles from Byers!!

Steph Gerlach

Frustrating. When you call their Service Dept, you go right into voicemail. Which would be great if they actually returned your call. But they don’t. I left 8 messages. I finally caught them first thing early morning. My Audi was recalled for airbags. I asked them to give me a quote on fixing my glove box, $900? And to fix the motor on my convertible top, $3,500. My car isn’t worth that much. I found a mechanic to replace both with used parts for a fraction of the cost. All in all not the ideal service experience. They did fix the recalled airbags & I’m thankful for that. The people who work in the service are nice. They just need to work on returning phone calls.

Beth Vogel

Great experience buying the best car I've ever owned. Just keep asking questions to get what you want. Brad Crader was great to work with - very helpful and pleasant guy.

Gini curphey

Polite quick accurate and great!

Susan Blevins

My husband and I walked in yesterday (a Saturday) and looked at every car in the showroom. I sat in the crossover SUV for about 5-10 minutes. Not one person acknowledged us or asked one question. Then we wandered around the lot and nothing. We started laughing because this has never ever been this type of experience for us. Maybe because we rolled up in our old Toyota Sienna and maybe looked like we were just dreaming. We weren’t. We were looking to sell my Infiniti and buy a new one. Well qualified? Two execs, six figure +++ income but we just drive our beat up van. The team next door at VW much more friendly, we test drove a vehicle and are still considering it, but going to MAG where someone will show us an Audi or might at least offer us a greeting. Mistake.

Kerri Rogers

This is the second vehicle I’ve ever purchased and my first from Byers. We had an awesome experience with them and I’m in love with my 2015 Subaru Forester. The process was smooth and much faster than the first time I purchased a car. The atmosphere here was totally different and made me realize how terrible the first dealership I bought from was. The condition of the car was excellent and they did a fantastic job detailing it before we drove off. I’m so happy I found my next car here. I highly recommend working with Eva and George. They were both so helpful and made a big decision easy. The finance office was equally great!!

W. David Arnold

Great experience all around. Steve Rasey was fantastic to work with.

Susan Lynch

Sales rep was very nice and patient, but after I drove the car for a day, my experience turned sour. The transmission light turned on and I'm going to need a wheel bearing replaced. I just find it hard to believe if the car was serviced, they didn't find these issues. So yeah, I'm disappointed. I now have to put money into the car after I already put money down and this wasn't a cheap car. I know car dealerships need to sell cars and I hope this wasn't an intentional effort to take advantage of the buyer.

Jay Granderson

Great service great staff great cars

Michael Nicks

My first experience with this dealership involved a recall campaign. I arrived early for my appointment time and was welcomed and proceeded right away. I was provided a courtesy loaner and contacted promptly when my vehicle was ready. I was treated well and look forward to an ongoing relationship with Byers.

Jerry Hinkle

Extremely underestimated the time to do the recall, by about 3 hours.

Cassady Shultz

Brian helped me as soon as I walked in the door. He wasn’t your typical salesman- he was really trying to find a deal that fit my needs. He answered all my questions and let me think about my needs independently. We found a beautiful forester that I love and he worked out a great deal that fit my tight budget. I’m pregnant with my first child and my budget was very important to me. He understood totally and didn’t try to push me into anything that made me uncomfortable. Everyone was amazing- I am so grateful!

Michael Foit

Me, my family, and several of my friends will ONLY buy from Byers! We drive from INDY just to have the pleasure to deal with this extraordinary family owned company.

Jacob Jurbank

Super friendly staff, quick service every time, nice and clean waiting area inside to hang or get work done! Definitely recommend Byers for your service needs!

James Neuenschwander

Great service! Love my Audi! Rufus and the team are Awesome!

Richard Buell

Our 2015 Crosstrek hybrid began having sulfur smells inside the car when the a/c was turned on. Byers trouble shot and concluded it was our hybrid start/stop battery failing. We are under 50K miles so surprised to learn it failed and worse, the hybrid system is covered under warranty, but the OEM battery that costs $858.00 plus tax is not included. We researched an equivalent battery at Batteries Plus for $230 that they also installed at no charge. Mixed review here clearly.

Susi Acord

Pricing at the service department was clear, They completed the work within the timeframe they originally quoted, and Tim who I interacted with was great. He listened to my concerns, answered my questions honestly, and checked in with me a couple times on what was going on with the car while I was waiting. Thanks!

Pam Thiel

Great experience! The people are great! Hands down beats the competition!

John Henry

Outstanding customer service with Great people skills that want to WOW you!!! Thank you John W. Henry

Shawn Burrell

Great experience, from the staff to the transaction. Sean is a great dude. Enjoyed buying the jetta from him. Top shelf.

Robert Fletcher

Always excellent service at Byers Audi!

Madison Charnes

Steve and all of the men at the used lot were very helpful and I found a great car for a great price! They didn't make me feel rushed and discussed all of the details of the purchase thoroughly. Thank you Byers!

ashish kalra

I had a very good experience buying an Audi here. I worked with Trey Latham and he was very passionate and knowledgeable. In fact, during our test drive, it was him who showed me what the car is capable of doing which made me put an offer on the car, even before it was detailed / cleaned. I would highly recommend this place and Trey! Great Job!

Elizabeth Watkins

The service department at Byers Subaru is top notch. Tim is friendly, welcoming and efficient. I prefer going to Byers than the dealership I purchased my car. I highly recommend them.

Joanne Gullo

Helpful laid back staff, didn't feel pressured. Great experience, would highly recommend