Reviews of University Volvo (Car Concessionaire)

Jason Rindskopf

Johnny was great throughout our purchase experience. Very responsive with any questions we had. AJ was great through the closing process as well. Great all around experience from beginning to end and we're extremely happy with our Volvo.

Ravi Chokshi

Deal with Johnny only! Great place and worked with all my questions

Jaime Earle

Very pleased with my service and the outcome related to my Volvo experience. Very helpful and courteous staff!!

ed gonzalez

Prompt and courteous service. Always a pleasure to interact with the staff.

Jeff Senfield

The entire team was top notch. I worked with Daniel who was very nice and made you feel comfortable. The dealership is beautiful and made the entire experience truly positive. Thanks again!

Marty McLaughlin

4th consecutive car that I have gotten from University Volvo....wouldn't go anywhere else....all aspects from mgmt, sales and service are first rate

M Dunn

Great buying experience with Jeff and the University Volvo Team. They worked with my being in a different city wonderfully by discussing via text, phone and email. Jeff was willing to let me see my car options via links and also on the lot one evening immediately after hours. I made my car choice and the negotiation was painless. I am happy with my S90. Follow up by the dealership and Matthew is actively happening and I appreciate it.

Katrina Riveira

Excellent service and best buying experience of my life. If you are looking to buy a car and not feel that dealership pressure to make a purchase use this dealership and ask fir Mateo, simply the best.

david andersen

Bought a 2019 XC90 from Johnny Dunbar. The experience couldn't have been better. Clear, concise initial texts offered a very fair, out the door price. The dealership gives off a competent, relaxed vibe. Johnny was patient with us and very informative on the vehicle. He has since followed up to check on us after the sale. It was well worth the 30 mi drive from south Charlotte.

Pat Pittman

Art and Tanya have been great in helping my family keep our Volvos serviced and working well. Each has taken a special interest in making certain that everything is checked thoroughly and we are "safe" to go. We appreciate so much this outstanding service.

Jennifer Sawyer

As always, everyone was exceptional, respectful, and thorough. The driver who took me to work was nice. I liked the way the work was explained to me, and I will be back. Jennifer

Andres Rodriguez

Everyone was extremely helpful. They do get pretty busy at times and the wait might be significant, but once you get a salesman assigned to you the experience makes the wait worth it. Daniel was our salesman (highly recommended), and he is extremely helpful, courteous of your time, and extremely knowledgable of the Volvo product. AJ was our finance rep, and he was quick, efficient, and extremely helpful. We were in-and-out of the finance office. We couldn't be happier with our purchase and with University Volvo. HUGE thumbs up to Daniel and AJ...the best!

Jarrod Bullard

Service team is very professional, courteous and attentive to detail. Highly recommend! They will ensure tour Volvo is well taken care of.

Matt Walker

I live in Charleston, SC, but I made the drive to Charlotte to do business with University of Volvo because they made it easy. The internet sales team and the business team at the dealership are great. Everything was as promised, with no surprises.

alex .

Great Sales team, the service manager Tonya is extremely rude and unprofessional, talked over me on the phone and yelled at me to "hold on" when asking a question. She also kept clicking the hold button every time I tried to talk in order to cut me off. Who puts these people in customer facing roles ?

Amanda Lambert

I have bought 3 Volvo’s from University Volvo and the process of buying has been as pleasant as it could. There is no pressure to buy a car here.

Eric Figueroa

Very professional and courteous. Very nice waiting area.

Maria Hagadorn

Always great service. The newly renovated waiting area is very nice and comfortable. The WiFi is great and there is plenty of space for me to work while I’m waiting to have my car serviced.

Jon Lechner

Daniel is awesome and great to work with!

Heather Ward

The service is always exceptional. The staff is attentive, responsive, and courteous and always go out of their way to make the experience at the dealership hassle free.

Meganne Hicks

Walked in and stood at the front counter for 10 minutes without so much as a second glance. So I decided to check out the cars on the show room floor. A woman dropped off some papers at a desk, walked by, I said hello and she walked straight to the bathroom without a response. Continued to look at the car I was interested in test driving. Finally, after about 20 minutes and just about all I can do on my own in a dealership, someone walked up and asked if they can do something or if I had already been to service. I told the sales associate I was interested in a test drive. He said oh I thought you were here for service, muttered something and turned away. I told him not to worry I no longer had time and I didn’t want to buy a vehicle from a company that didn’t want to sell me one. I knew what I wanted, all I had to do was confirm it with a drive. Could have been a simple transaction. Also, you’re parking lot is a disaster.

Artie Newcombe

Very easy to do business with. Responsive. Paperwork was prepared and ready as promised.

Eron Lewis

The best car buying experience I have ever encountered. There wasn't a lot of the haggling or back and forth about the price that i have experienced before when trying to buy a car. This was very straight forward and the process only took about 1.5 hours to complete. I was kept up to date as well on the status of my vehicle and then when it arrived, I was given a thorough explanation of all the cars features and benefits. Hands down, the best dealership and buying experience I have ever had.

Jennifer Meier

I had a great experience and have to thank Tonya for all of her help. She went above and beyond helping me with my car’s 40k service, the recall on my car, and fixing a small spot caused by a shopping cart in a parking lot. She was so helpful, knowledgeable and friendly to work with. Thank you!

Rondol Eagle

Good reliable Volvo sales and service center, just wish they had a Lake Norman location.

Jordan Grahamm

I have been a part of the University Volvo family since I purchased a used 2008 Volvo from a private party in 2010. The exceptional service there led me to purchase another Volvo, a 2011 XC90. Now I have purchased my third Volvo, a 2017 XC90, and was thrilled with the Sales Staff and the way they handled the purchase. First the Dealership is smaller on scale than the larger volume dealers and everyone in this Dealership took ownership of our purchase. Everyone makes a point to know your name and what you are considering. The Service Department has been right by my side whether at the Dealership, or with a question while traveling on vacation. I look forward to our continued relationship in the future.

Waris Wade

The new remodel is very nice. They service staff is great. They go over and beyond for their customers

Melanie E

I've always been pleased with their courtesy and efficient and accurate service. I don't feel taken advantage of here. I stopped going to Independence Volvo because of the lack of those simple things.

Susan B Wilkie

Without a doubt, the service at University Volvo in Charlotte is consistently outstanding!! This is my 4th Volvo and I wouldn’t consider doing business at any other dealership!

Doug De Risi

Work as discussed, loaner was offered when they found additional issue that could have caused problems in the future and therefore, fixed under warranty. My auto and experience was their first concern the whole time. No surprises and exceptional service. Highly recommended!

Brian Prezgay

This was our first experience with Volvo and Daniel and the team we’re a pleasure to work with. I could see ya driving Volvo’s for a long time to come.

Sharon Neff

Everyone was excellent #10+++. The service was excellent, they gave me a loaner car, which I did not expect, they said the service would be 2 1/2 hrs. And it was exactly on time. Courteous, really attentive w/ excellent service provided. The Best.....

Jay Dore

We have really appreciated working with Johnny Dunbar and AJ at University Volvo. We bought two new Volvo’s in a 5 month period. Never once did I feel we were getting the run around. A great honest car dealership!

Tim Knapp

Just bought our new XC 40 and couldn’t have had a better experience. Love the vehicle!

NINA POTTS

thanks for giving me the necessary peace of mind after servicing my car

Patti Fogarty

I have always had the best experience at University Volvo. Tonya, John Paul and Greg are wonderful and are always attentive to me. They don't take advantage of me as a woman and are always there to answer any questions I may have. I appreciate all they do for me. Excellent Job for University Volvo!! Thank You.

Brian Woodworth

University of Volvo always provides outstanding service.

Kimberly Austin

University Volvo was a first class experience. My salesman Matt was very professional, easy-going and made the process simple. The sales team and the finance department was super nice and it was overall a great experience. I would certainly recommend them to a friend

Naomi Gibson

Everyone in the service department was absolutely fabulous deal with and on top of things. They called me every day to give me updates and never left me hanging. I’m looking forward to my next experience with them.

John Dahlem

I had regular service completed on my XC90. Andrew was my service adviser. He provided me estimate up front and called with a couple of other issues they found. He was helpful in working with me on a plan for the other maintenance. It was great working with Andrew. Thank you.

Maurice Blackburn

Bob Kennedy was extremely helpful in explaining all the new features of our V60

John Labs

I love the fact that there is no pressure sales tactics here. Simply tell them what you are looking for and they presents the facts. I've had 2 great experiences now with at University Volvo and working with Daniel. Top notch dealership! I'm spoiled now and recommend highly!

Edward Frazier

Was able to take me in and provide a loaner for a major service with a very short notice. Awesome work far exceeded my expectations! Will be back!

Heather Lawson

Revised 6/25/19: I have now purchased my second Volvo from University Volvo. This one being a newer model of my previous car. Again, I cannot sing this dealerships praised any more. Matt and AJ are incredible. If you are thinking about buying a Volvo, do it, you will not regret your purchase. I will be a University Volvo customer for life. My car buying experience at University Volvo was nothing short of exceptional. From the minute we test drove the car to the moment I walked out the door with the keys, the entire University Volvo team made me feel like I was their most important customer. They gave me a fair deal on my trade in and made sure that my Certified Pre-Owned XC 60 was in impeccable condition. There were two things that I mentioned that I would like fixed before I purchased the car. Without a question they added both of those things to my contract and even did one the same day before I bought the car. I have told all of my friends and family about my experience at University Volvo and will be a customer there for life. If you go, ask for Matt, he is an incredible sales person. He answered my many questions via text and over the phone even in the evening and on weekends. After I purchased the car, he sat in it with me for 20 minutes explaining all the bells and whistles. He was so incredibly nice and not pushy at all. This has been the best purchase I have ever made! I 100% recommend University Volvo and their exceptional team.

Amy Fraser

This dealership knows how to give a quality customer experience. From the service staff to the sales team and up to the President, it's impressive and refreshing.

Angel Flores

We’ve been coming here for years to service and repair our car. They’ve always been friendly, helpful, and, probably most importantly, they have always fixed my car right.

Cindy White

Great job servicing my car. Everyone I dealt with was very professional. My car came back clean and perfect, and they had a loaner for me to drive while my car was serviced. Very satisfied.

Eunice Murray

Art and the team are truly exceptional. Top-notch customer service and they know their stuff too!

Lindsey Alison

Scott and the rest of the service department give the best customer service. They are upfront with costs and time too! I will drive out of my way to go to them instead of other Volvo dealerships near me

Elizabeth Countess

These guys are great. After several awful experiences with Volvo of Charlotte, these guys were a breath of fresh air even on the afternoon before a major holiday. They are definitely my new Volvo service dept.

Andrew Perkins

I had an awesome car buying experience with University Volvo. This was my first Volvo and I don't regret passing up the other area dealer for one second. You will be in good hands with Jeff, Bob, Jimmy and AJ.

Amit Bhargava

I had a wonderful experience at University Volvo. Of all the car dealerships that I have encountered, they are truly one of the best. The whole experience was very easy and transparent. I would like to commend Daniel Lechner and Aj Varrichione for going the extra mile to provide any help and assistance where needed.

Robert Rowe

I hate car dealers and avoid the interaction if at all possible. This has been the first experience with a dealer in which I felt like a customer and not a target. They were never pushy, always courteous, respectful, and genuinely care about the customer experience. I will be a longtime customer of theirs after my experience today.

Beth Kemp

University Volvo has taken such super care of me every visit! The service staff keep my car safe and I trust them to let me know when I need to make suggested repairs - they will even give me timelines to budget higher tickets repairs. Tonya runs a smooth operation here

Carolyn Campo

I want to always have Arthur work with me. It will be my request every time I need an appointment for service. I don’t know how you get everyone on the same page but it’s working.

Annette Ortiz

Exceptional service! The right place to purchase a Volvo today! I was treated with respect and my needs were met without any stress. I highly recommend Matthew Bertone and Jeff Goodman to anyone interested in purchasing or leasing a Volvo.

Tracy Borja

Excellent and smooth car buying experience. Bob and his co workers are very professional and great to work with!

Kammi Phillips-Parker

I had the best car buying experience at University Volvo. The staff is friendly and knowledgable and the paperwork process was completed in less than 30 minutes. I also got a great deal on my 2018 Volvo XC90! I am a very happy customer.

Jo H

Very nice shop, locally owned and very knowledgeable. Excellent customer service/service department.

Jason Sutton

Tremendously easy buying experience. Daniel was very efficient and honest. We transacted mostly via text which helped with my schedule. Thanks for a painless and fair buying experience.

Robert Mariani

Purchased a new 2015.5 Volvo V60. I turned on the AC first time one week ago and no AC - DOA. The good folks at University Volvo took my car in and turned around the repair in two days / AC fixed and working great now. I was treated professionally and with a smile. Thank you University Volvo service team. I look forward to having you help me keep my car in top shape for a long time to come.

Skip Hinshaw

I'm new to the area, and this was the first time taking my car in for service. Arthur was very welcoming and explained the service options and specifics for my car, walking me in to get coffee and did everything possible to make me feel at home. 20,000 mile service completed in just over an hour, and then Arthur came out to car to walk me through a few things I had questions about. Best Service Experience I've had in a long time! I'll be back for 30,000 service!

Chris Skor

6 out of 5 star service, top to bottom. The got my Volvo in and running perfectly, taking care of small items I overlooked.

Andy Wayne

We recently purchased a used vehicle from Univ. Volvo. Our entire experience from beginning to end was excellent. Greg (finance) and Bob (sales) went above and beyond to accommodate our unusual requests. They held the vehicle for weeks until we could pick it up. And then when the paperwork did not get delivered (out of state) when expected, Greg offered to do whatever was necessary to satisfy us. They are honorable good folks!

Cathleen Maxson

Enjoyed the customer attention and service given to us when shopping to purchase a new vehicle. Overall the sales staff was very knowledgeable about their product and we appreciated the time given to educate us about our future purchase. I look forward to continued positive experience with the dealership as we embark on our endeavor with our first new Volvo! Sure hope everything is best in class!

Susan Huber

Always great service!!!

Lisa Newton

Our purchase started out with a phone call about a car we had seen on their website. Daniel was very knowledgeable about the car and spent time with both me and my husband over two days. Easiest car buying experience ever!

Kathleen Kostouros

From the phone call placed until handing me my car back fixed and clean everyone was a wonderful professional. I can say clearly that in comparison University Volvo has been my best experience ever when it comes to servicing my car. wonderful!

Bejal Mehta

Let’s just start off and be honest here. They’re a very unprofessional dealership. When you go in there they honestly don’t know what they’re talking about (I’m talking about the service people). The service manager, Tanya, is plain rude. There’s nothing professional about her. When I dropped off my car for one issue another issue came up and she tried to blame it on my drive home. I took my car in because I had an issue with my suspension likely my air pump. When I brought it home I noticed it was a very low almost like a low rider. She said it was probably because it got “uncalibrated and on my drive home.” Is that even possible for me to do such a thing while I’m driving down the highway? They don’t take responsibility for their own actions. Then when they “fixed it” I brought my car home and it was so high that you could see my submission. So now I’ve been trying to call them and of course she’s ignoring my calls. So professional! Bet she will call now! I don’t want a call from her. Never go there. Try out Volvo or Charlotte and hope they are better. By the way i bought my 2018 fully loaded XC90 R Design last March off of the show room floor. I was the first to ever drive it!

William Hillis

Level of care from the service department is second to none... you get what you pay for.

Karen Montgomery

Fast, courteous service. Ultra clean and accommodating waiting area.

Sammy Ross

Good dealership great experience.

Adrian Lineberger IV

Johnny, THE sales rep, made this the easiest, most haggle free, enjoyable, and fun car buying experience my wife and I have ever had. Hooked us up with a dope XC90, followed by me coppin’ a used 2017 S90. Even had the window tint already, so he knew it’d be right up my alley. That’s called a personable approach to car shopping. The majority of the numbers and communication was via text message, too, which made this whole process very smooth. Have recommended him and the University Volvo colleagues to a bunch of my closest peeps already....did I mention he looks like a Greek god and can twist a cocktail with the best of them????? I now call him the Volvo god.

Erik F

Great experience as always here. The staff is friendly and the service is quick and reasonable.

Kris Kober

I just leased a Volvo XC90 from University Volvo, and can't say enough good things about the experience. From beginning to end, Daniel Lechner was professional, polite, and knowledgeable. He assisted in answering my (endless) questions, and worked with his sales manager, Jeff, to help me land on a price I was happy with. Daniel, Jeff, and AJ, who handled the financing process, were ALL fantastic to work with. I HIGHLY recommend this dealership to anyone seeking a unique, enjoyable experience.

MrLaureltonmatthews .

Great experience with Matthews, very knowledgeable on S90

Daniel Adam

Great service

Mary Klakulak

Matt was very informative and presented options, great communication and answered all my questions with the details I requested. Overall a very pleasant experience and would recommend.

Michael Ziemer

Just purchased a XC90. Great SUV and service. Truely 5*

Joe Flores

Outstanding experience from start to finish. Matt and Jeff were class acts throughout the entire process, and I’m confident I received the best deal. Highly recommend University Volvo.

Susan Slaughter

By far, the best thing about University Volvo is the people. They all take a lot of time talking with you, making sure that you understand all about your car,--whether you're buying a new one or fixing an old one-- following up with any maintenance issues, and just making you feel like you're the only customer they have! I highly recommend this dealership! And the cars are pretty good too!!! Love my Volvo!!

Bradley Stipp

My experience was as easy as it gets. Not rushed or crowded and good communication from the service advisor.

Leigh DiAngelo

Great sales staff. This is my 2nd vehicle from University Volvo. Daniel was very patient and helpful, working with me over a few months while I decided which vehicle was the best fit for me. After we made the deal they had all the paperwork ready for me when I came to pick up the car. It was quick, efficient and painless. Jeff (sales manager) was also very friendly, helpful and I got a great deal. I would highly recommend this dealership.

bo qiu

I visited the store this Monday, great experience with my sale Mr. Daniel, he has a lot of knowledge about Volvo as he has been a technician of Volvo for 5 years. Nice talk with him and looking forward to get a great deal on the XC90.

Michael J Kelly

Best service ever, they are wonderful just like at Tampa Volvo of Tampa, FL . Been using them since August of last year when my partner Keith moved here to Charlotte.

Robby Thomas

Since purchasing my XC60 last November, I have had a truly exceptional customer service relationship with University Volvo. Yesterday was my 10,000 service. I dropped it off early. A loaner vehicle was waiting for me. It was finished by lunch. I picked it up later. Even though I'd authorized a charge for tire rotation, the technician told me they'd determined it not to be necessary and saved me that expense. That earned even more trust from me. Enjoying this Volvo.

James Bingley

Went to the dealership today to look at a XC90 and not one person came out to help us so we'll be going to the dealership in Columbia SC tomorrow.

Jeanne Andaas

They gave me an almost brand new car for a loaner and every aspect of their service was exceptional. Arthur was very professional and helpful.

Jana Wright

University volvo was amazing. This was actually a fun car buying experience. Johnny was very knowledgeable about the car and extremely helpful. The entire staff went out of their way to welcome us an introduce themselves. We have our contact for service and the follow up was perfect. (Not overbearing but answered all questions!)

Jenny Beane

Very accommodating. I was kept up to date with the progress and given a loaner when mine wasn't ready. They even moved a car seat for me, twice! Love the service and the techs at UV!

Jim Prosser

My Volvo S-60 needed an alignment and oil change. I had scheduled an appointment for 1 PM but found out I needed to be on the road to an appointment by 3:30. The Volvo service team was able to complete the work so I was out by 2 PM, in plenty of time to make my appointment. Great team! Exceptional service again. Thanks!!

Wesley Nickel

Great dealership to work with all around! Everyone is friendly, treated me with respect even though I look younger than most Volvo customers. Will be buying a car from University Volvo and probably more down the road. You won't be disappointed with your experience!

Steve Blanchard

Nice staff, good and timely service, pleasant atmosphere while waiting for service.

Beth Brawley

Got a great used XC60 from this dealer yesterday after driving up from Greenville SC. Johnny Dunbar was our sales person. Very knowledgable and personable. Greg did the finance part afterwards. Awesome experience, highly reccommend this dealer. Thx!

Sally Parker

The environment is so pleasant for the wait, that I got work done and enjoyed myself. The female service person, Marsha?, was wonderful! She does an excellent job.

Susan Lunsford

From the moment we walked into University Volvo, we felt comfortable. You know how sometimes you get a "bad vibe" when you walk into a dealership? Not here. We were greeted by sales staff and left to explore the vehicles on our own. They checked on us but no pressure. Since we were looking right before Christmas, everything fell the week of, so we dealt with closings, which actually worked out perfectly. Everything went off without a single hitch! Every person we came in contact with during the experience was courteous and helpful as they could be and knew their product too! Although we live in a town with a Volvo dealership, we'll be going back to get our services at University. Thanks you Johnny, Jeff and AJ! Loving my new Volvo!

Thomas Lussiez

Simply exceptional. I have bought several cars in the US and it was always a painful experience (especially if you're financing). Here at University Volvo, it was just the opposite. It was simple and fast. The team on site was outstanding and made the entire process actually pleasant. A first for me in my car buying experience. I will stick with them as long as I stay in love with Volvo!

James Fallon

As has been my continued experience over the last 6 yrs, always exceptional service, clear communication, and work well done. Tj and Art are always extremely helpful and I thank them.

Brian Somers

They are 2nd to none! Matt was beyond patient and made sure that we found exactly what we wanted.

Michael Kelly

Awesome experience , came highly recommend by Volvo of Tampa , 5here is no pressure , they do not service or sell what youvdo not need. Arthur and Tanya are wonferful indeed thanks to them my partner anf I are very happy.

Tyler Palmer

incredible staff. AJ, Bob, and the service team. I will be a University volvo customer for years to come!

Ashwani Chandnani

I was very pleased with the service at this dealership. And with nre upgrade to the place it is definitely getting the look it deserves.

M Schlang

I drove from Richmond, VA to buy a used S60. I had worked with Bob Kennedy the week before. Once I got there, I drove the car and Greg had the paperwork ready. I was in and out in just over an hour. Very nice people to work with and I appreciate them making it easy and trouble free since I drove such a distance. Best wishes there with your renovation.

Kay Hannon

Friendly. Salesman was extremely knowledgeable and showed me many details about the car I was test driving. Accommodating

Gary Hu

It was a great experience. Matt went through all the features of the car. He was very patient and professional. It was truly a perfect car buying experience.

Kimberly Dean

I had a scheduled appointment on Saturday morning to get my S80 serviced. Arrived at the dealership and they were late. I had an appointment to drop off my car and get a loaner. The service technician was very disrespectful and racist. He looked my husband up and down and told him that he was not going to give him a car and would not allow him to leave his. Now we purchased our S80 from University Volvo so we should not have had any problems. I called back 3 times on Saturday with my complaint talk to the same person each time and got no where Bob never even asked me for my number. I spoke with the manager today and the only thing he said was that's not the way we do things around here and I don't think that he meant it that way. I told him that it didn't happen to you and that you .I called Volvo of Charlotte on independence Blvd and they were very very nice that's where I will be going from now on. I do not recommend university Volvo.

Bryan Lesko

Purchased car from other dealership and had several car status messages. University volvo made an appointment for me quickly, discovered 16 out of date software uploads and resolved all the outstanding issues. The service advisers were top notch. Excellent job.

Anup Vappala

We went into a very well furnished dealership. Johnny was busy with another customer's work. But he came right over, greeted us and requested us to wait which we did, gladly. He soon came over asked us and we got to test drive the XC 90. Johnny was very knowledgeable and answered every question we had. It was a very pleasant experience at this dealership with Johnny.

stuped josiva

Great service - they didn't try to add on unneeded services

Sandra Cruz

Be careful with Tania and Andrew , they are the professional thieves. Thieves, never bring your cars, I trusted blindly in them and I left $ 2,500 dollars and my car is damaged and they removed all the codes that never existed to justify their mistakes and give no guarantees of anything.

Linda Desroches

We have worked with University Volvo, Mike Spinks for 3 purchases over 20 years. All dealerships should be run like University Volvo.

francie tanner

Truly didn't expect for a car replacement experience after my total wreck to be efficient nor pleasant. Aj and Greg proved me wrong and finding out that they've both worked there for many, many years made me feel fantastic about spending my money at a company that values sustainable relationships.

Marina Ivanov

Very accommodating and friendly service! Convenient and easy appointment times for service. The new remodel is great, very efficient.

Ryan White

This is the 2nd car I have purchased from University Volvo. Although I live in Greensboro, it was worth the effort to purchase from these guys. They found me the right car at the best price. Trusting the people across the table made all the difference.

Jacqueline Radovich

I had a great experience buying my first car at University Volvo. AJ made the buying process rather seamless and got everything ready to go once I expressed my intent on purchasing a vehicle. He communicated with me via email (even on his days off) which was very helpful considering I was at work during business hours and unable to have multiple phone conversations to work out the details. The Finance Manager was very easy to work with as well, and didn't try to push a bunch of extras on me that I didn't need. He clearly explained each document I signed as he handed them to me and was willing to answer any questions I had (though I had very few questions due to his transparent explanations). Thanks University Volvo, I would certainly be willing to purchase another car from your dealership in the future!

Lindsay A

My family and I have patronized University Volvo for about 20 years, and we have had nothing but positive experiences. I just purchased my third Volvo (my last one I drove for 15 years) and couldn't have been happier with the entire process, which was easy and painless. Even if you're just browsing or know exactly which vehicle you want to drive off the lot, PLEASE call ahead and ask for Bob Kennedy. Bob is a phenomenal salesman and will bend over backwards to make sure his customers know their options and end up with the Volvo they love. He set up an appointment so I could test drive any car I cared to try out, was very transparent about pros and cons about each vehicle and its financing, and walked me through all the features of the vehicle I fell in love with. Everyone who assisted me, including the sales manager, Jeff, and finance manager, AJ, were fantastic and made sure I had a positive experience!

Nora Lea Davis Paysour

Once again so pleased with University Volvo service! Courteous staff, keeps their promises, and make the customer their priority. I highly recommend utilizing their service department. We drive an hour to get our service there, they are hands down worth the extra drive to get the best. Our local Volvo service department doesn't hold a candle to University Volvo!! We have also bought several cars there, and will continue to be loyal to Volvo and University Volvo!!!

mike blythe

Absolutely the worst experience we have ever had with any dealership. I am 60 years old and have owned numerous vehicles personally and about 65 business vehicles and no dealership has been so incompetent. My wife was planning on buying a new Volvo SUV this spring, being a longtime Volvo owner, but that will not happen because of our experience with the Service Manager at University Volvo. Volvo does make a great car. Ours is a 2005, S60, with 136,000 miles and is still a looks new.

Nick Smith

I was very impressed with my experience at University Volvo. I went in looking at a Used Jeep they had on the lot. Daniel Lechner came out and began helping me by sending me on a test drive. I came back later to test drive again and made my purchase. The entire process was easy, hassle free, and no pushy feelings around the whole thing. The impressive part for me is 4 days after buying this Jeep, the Water pump blew out on it. If you know these Jeeps, you know this has happened on most all in this model year by a certain mileage. But it was unfortunate. Daniel took it to service and once we determined what it was, they offered to take care of it if I helped with Parts (Labor being the expensive part of all of this) even though it wasn't their vehicle brand or a covered item under Manufacture Warranty. I didn't have to ask for this, In my opinion they didn't have to offer it. The service manager apologized and said they looked for this sort of thing before selling and didn't see any evidence (which again, if you know these Jeeps, this is not surprising and I looked as well and didn't see anything before buying). I have a few more things they are going to take care of for me in the paint, but going ahead and leaving this review as I was very pleased and see no reason that would change.

Katy Nassif

I had a gret experience at this dealership! They are very nice, professional, and really willing to work with you and your needs. Johnny was very responsive, not pushy, and just a great sales associate. Greg was so nice to look at my current car and see what he could do to help my situation! Five starts.

Kristy Spetz

This was our first time working with University Volvo and it was the best car buying experience we've ever had. Daniel was friendly, professional, and not at all pushy. They had fair pricing and were very transparent about the numbers. We knew the price of the car up front and did not have to start trying to work a deal just to find out a price as we experienced at other dealerships. They were very efficient. The car we purchased wasn't ready and detailed the day we test drove it but a week later when we came to get it they had all the paperwork prepared and we were done in 30 minutes. Smoothest, best car buying experience ever!! Thanks Daniel!!!!!

Angel Cartagena

This was by far the easiest, smoothest car buying transaction I have ever had. From picking the car to the financial side to driving off the lot. Highly recommend!!

Kerri McMullen

If you're looking for a VOLVO go see Johnny at University Volvo. He's knowledgeable and trustworthy. The whole team is great there including Jeff in management and AJ in finance. A seamless process from start to finish.

Katherine Sluder

Excellent experience start to finish. Matt Bertone went above and beyond to help me and was extremely communicative during the process.

Sandy Tadlock

Quite possibly the most pleasurable auto buying experience I’ve ever had. Top notch sales team (Brand Ambassadors) that just truly seem dedicated to making sure that you leave their dealership fully satisfied whether you leave in a car or not. Offered plenty of great finance options to meet the limitations of my budget- drove away in 24 hours with a beautiful Volvo and made some new friends. Go see Matt and Greg... they will take most excellent care of you!

John Scott Trotter

Another great service experience at University Volvo. Really appreciate Art’s help!

Michelle Saechao

Great service and very nice upgraded dealership..

Georgia Ferguson

Great dealership, check them out if you're interested in a Volvo product!

Angela Jacobs

Matthew was very professional and exceeded our expectations from beginning to end. He was there on Friday when we arrived. I believe it was his day off. He certainly was patient in showing us the infotainment system. No haggling. The best car experince I have had when purchasing a vehicle.

Lori Dunbar

This is my second Volvo purchase from this dealership. I loved the professionalism of the entire staff, particularly sales representative Johnny. Highly recommend!

Kirsten Cauthen

Couldn’t recommend a better dealership! University Volvo’s customer service was truly exceptional!

Jacob Brumfield

Tonya and the service dept were fantastic to work with; worked me in when I was in a pinch, and worked diligently to find the root cause of my car issue. Will definitely be back.

Ryan Boehmer

Wonderful, no pressure buying experience. The service from Jeff and the team was excellent. The process was simple, fast and professional. And we absolutely love our new XC40!

G Mer

I was very pleased with my experience at University Volvo and especially with Daniel who was very knowledgeable, not at all high pressure but still responsive and easy to communicate with. Thanks Daniel and U. V. for a pleasant buying experience and a great car!

Patricia Joslin

Easy, seamless process from start to finish. Matthew did an excellent job with a low-key approach. If you're looking to buy or lease a Volvo, this is the place to check out!

Daniel Goss

Matt is a pleasure to work with! Thank you!

Missy Ide

I purchased my XC90 through the Overseas Delivery Program. Everything I wanted in a car, and a free trip to Sweden to pick it up and drive around Europe, where I was treated like a queen by Volvo. My salesperson, Daniel, at University Volvo, did a great job of walking me through the process, answering all my questions, and facilitating the trip. It was a wonderful experience, and although it's certainly delayed gratification, it was absolutely worth it!

Candy Grooms

As usual, my experience at University Volvo was last week was first-rate! I'll be returning this coming week for the installation of the part that was ordered last week. I'm certain that my upcoming experience will be just as speedy and effective as all of my previous ones. Thank you!

Gayle McGlinn

Look no further on where to buy your next car. Johnny and the staff at university Volvo were nice, honest and great to work with. Will definitely make this my go to dealership.

Tom Ratajczak

The Volvo product line brought us to the dealership. The knowledgeable and business-like sales and finance office personnel made the buying experience quick, efficient and pleasant.

William Steele

Best Volvo Dealer that I have worked with for service. They take customer care seriously. The team is absolutely the best.

Adam Fulcher

Although reviews may be generally biased considering a negative response is more likely to evoke a review than a positive experience, please keep in mind that even a few incidents at small dealerships (where the same people pull all the deals) can speak volumes about your potential interactions before and after the point of sale.This review is strictly in regards to very poor customer service before the point of sale. I'll start by saying I really wanted to buy a car from these folks. My salesman's name was Daniel, who amplified the negative experience. That is, he gave no eye contact during conversation and focused on his cell phone instead. Complete lack of respect, and waste of my time. Another issue regarding customer service was their issue for putting something in writing. For some reason, this was a daunting task that required going to the manager who then, for some reason or another, thought I wasn't interested in the car. I simply did not what them to "forget" ANY verbal agreements. They then asked the same question three times, spread out along the manager and the salesman. When the customer raises his/her voice after you asked the same question three times; this is natural instinct, as-in it's not apparent you heard us the first time. Overall, there are plenty of dealerships in the area with the same cars and competitive pricing. Why put up with bad customer service when you may have to service your car there in the future?

Thomas Rossi

The crew at University Volvo has done all the servicing of my 2013 S60 and I’ve always been very pleased with their work. They never try to up sell me or get me to do weird fluid changes and flushes like I’ve experienced with other auto shops. For the first time in 5 years I needed something fixed other than routine maintenance and they took care of it for me - it took longer than originally anticipated but they gave me a pretty nice loaner so all was well. I will continue to bring my car there and if I decide to buy another Volvo they’ll be at the top of my list.

Angela Taylor

BEWARE!! Do NOT bring your Volvo here for service! The service manager is RUDE and UNPROFESSIONAL. The service department: inept and DISHONEST. I brought my 2016 XC60 in for a check engine light and was told I needed spark plugs. 3 days later: the light was back on and the engine sputtered when I started it. Brought it back and was told "need new coils". 2 days later: engine light back on and brakes grinding. Now told "need new injectors ". I am convinced they have created these problems to make $$$. I will not take my car back to them to "fix" it. AVOID!!!

Beth Warshauer

Consistently great customer service! 14 years with the dealership - wouldn't go anywhere else.

Mansi Thakkar

Had an amazing experience at University Volvo. Johnny is a very approachable and friendly person and my husband and I connected with him very well. He made sure we were comfortable with each step of the process and was an overall a wonderful experience. I highly recommend going to see him if you're in the market for purchasing a Volvo! I'm a first time Volvo buyer and will be for life.

Starla Tanner

Matthew and the team made it a great car buying experience. My purchase was easy and professional!

Mary Carter

I purchased a used 2016 Volvo XC60. I worked with Johnny who was truly exceptional. This was the best car buying experience I have ever had (and I've had about 5 before this). Johnny was pleasant, knowledgeable and just easy to work with. AJ in finance made the process quick and painless. I couldn't be more impressed with the whole team. I love the car and it was so stressfree. I'm a fan of University Volvo.

Ryan Gawler

Great experience! Saw a vehicle I was interested in although I was from out of state. Messaged my interest via the internet and heard from the dealership very soon after I left message! Told me all the details and answered any questions I had. Kept in touch with me to let me know if the vehicle was still available. Drove up on a Saturday morning, test drove it, and bought it! Very smooth transition from each phase of the process! Very happy and pleased!

Lee Dietzel

Bought my first Volvo from University and was a very good experience, they went above and beyond to find the vehicle I was looking for with specific model, trim, color and options! I would recommend if your are looking to buy a Volvo to go see this dealer!

David Lipsitz

The most friendly and comprehensive care I have ever received from any auto dealer

Dan Esposito

Great job as usual and they never up sell services that are not needed.

Debby Bosselman

I was preparing for a long trip when my Maintenance Light came on. Without an appointment, University managed to service my car while I waited working in their lounge. The lounge had everything that I need so I did not miss a beat. Thanks, University Volvo Team.

CHRIS JONES

Courteous, professional, knowledgeable. There is no better place to buy a new Volvo than University Volvo in Charlotte. Thanks for another amazing experience and fantastic service after the sale. You know we will be back soon to get a Volvo for our 15 year old AND to upgrade my wife's SUV. #VolvoForLife #UniversityVolvoRocks

cpezalla .

Great service!