Reviews of Paramount Volvo Cars of Hickory (Car Concessionaire)

Kathy Welch

We were traveling through Hickory on a long car trip when our Volvo blew an ignition coil late on a Saturday afternoon. We found Paramount on the internet and called them, catching them just before the service department closed. They said to come on in, and we limped the car to the shop. They stayed late in order to get us fixed up and back on the road, saving us from being stranded hundreds of miles from home on a holiday weekend. They even made our two dogs at home while we waited. Paramount is staffed with some wonderful people who clearly care about their customers! And while we waited, we browsed their car inventory too - they have an incredible selection of very nice cars, from affordable to high-end performance and luxury. I highly recommend Paramount - very nice place and very nice people.

Mike Reda

I've never purchased a car before, but the team at Paramount (specifically Evan Payne) made the process so simple. I was able to find the car AND apply for a loan online. They honored my trade-in estimate without even seeing the car, gave me a great deal and I was driving home in a new car in about an hour. I've always wanted a Volkswagen GTI and wasn't sure if I could ever get one, but their competitive pricing and excellent customer service made this purchase a no-brainer. I would happily recommend this dealership to anyone in the Hickory area (and beyond, I'm from Charlotte!) looking for a new or used car. Thanks Evan and the entire Paramount team for helping me buy my dream car!

Barbara Maynard

Bob Smith was so patient with me as I was deciding on the car I wanted. We ended up buying a 2015 Vovlo S60, he took care of everything, all we had to do was enjoy golf on tv, and drink hot cocoa! We signed the papers and off we went! A great experience!

Richard Eng

I am new to the Porsche brand and Porsche of Hickory did a nice job with the overall experience. First they had to really understand my requirements of selecting the right Porsche. After locating several 911s we realized that I was better off going for the Targa 4S given my timeline to enjoy the car and having a car that I can grow into. Bob Smith was great and he even picked me up at home when it came time for delivery. His Sales manager was very involved in getting me the right 911 in the right color with all the features that I desired. Now its time to enjoy the iconic Targa and take long ride from NC to NY.

tammy lovett

Very responsive to needs

Jesse Smith

I was impressed with Parker, the sales associate, with being informative but not pushy as to overwhelm me. I am the type to walk away if I feel that way. Then once I made my decision, there was very little haggle and I know I got a great deal on a quality vehicle. They expedited my paperwork when I was ready to buy and I was in and out in my Volvo in just over an hour! Nothing but good things to say!

Curtis Canella

This review is specifically about the service writer Valerie Rorie. I was very impressed with how she handled my call-in to schedule service. I originally called and left a message with her. She promptly called me back and helped me with a list of several items I needed addressed on my Volvo. I could hear her smiling as she patiently allowed my to give her long descriptions of what needed to be done. At one point we were accidently disconnected. Within just a few seconds the phone rang back and she apologized for the disconnect and continued to help me finish scheduling. I hope that her excellent customer service is backed up by the technical service that I am hoping to receive from the diagnostic technicians.

laura mitchell

Great Dealership. Everyone was so helpful. No one try to pressure us to buy. Spend time showing us all of the feathers of vehicle.

Paul Estes

I've never purchased a car site-unseen before. Mark Cloninger made it a great and easy experience! He was able to find the car at the price and financing that I wanted, and have it delivered to me all within 48 hours. I highly recommend this dealership and working with Mark.

Markela Corbett

Mark is the man! Never purchase a car online before, but he made me feel comfortable. He walk me through the car with every detail from tiny scratches to how much thread on the tires... It's almost felt like i was test driving it... I found the car Saturday and after talking to Mark the deal was done by Monday... Not only that Paramount Porsche Volvo VW delivered the car right to my door step. How awesome is that!!! By far one of the best services that I've ever had with a dealership that I never been to...... Thank Paramount for taking care of us with our new ride Markela and Terry

Judy Abernethy

Very friendly and easy to work with staff. This was probably the most enjoyable car shopping I have experienced. Colton was wonderful to work with in showing me my car options.

Sarva-drik das

I was sold on the Jetta TDI from the beginning, it's a fantastic car, so it all came down to which dealer would offer the best price/service. For that I searched at four other VW dealers and Paramount was where I purchased my car. Alan Cook was the salesperson that made everything happen for me. And I'll be frank, car salespeople don't exactly have a sterling reputation for being straightforward. Alan was the exact opposite. He was disarmingly direct, honest, and truly had my interest in mind. He also handled all the paperwork hassles and even delivered my new car to my doorstep. These guys are awesome.

L Chambers

I had a great experience at Paramount Volvo/Volkswagen/Porsche of Hickory. My sales person, Josh, was enthusiastic and knowledgeable about all the vehicles, but I finally settled on an economical 2015 Jetta. Josh went over and above to help me me feel comfortable with the purchase, yet with no high pressure or double talk. In fact, I felt that is was easy to work with everyone at the dealership. This is my first Volkswagen and purchase from Paramount, and I am very happy with both!

Jeff Carawan

A great no BS dealership. They do what they say, and say what they do. I've had No problems with this repair shop since 2014

Thomas Craven

I’ve purchased two cars from Caleb and both times over the last couple of years I have been totally impressed. I just purchased a Volvo XC60 for my wife and we absolutely love it! Easy communication, easy negotiations and I feel like I haven’t been run through the wringer on the deal. Both Caleb and Josh are professional, know their cars and know how to take care of the customer. I have a few more cars to buy in my lifetime and I will continue to go to Paramount to get the best deal, best service and best cars…thanks guys!

Jim McCabe

This was an easy buying experience. They also had the vehicle, with the options we wanted, in stock. This is our third Volvo that we have purchased from Paramount. The salesman, Parker Grove, did an outstanding job of explaining the new technology to us. This is the second time that Parker has sold us a car. I am sure that we will be back at his desk when the S90s come out. Valerie Rorie, in the service department, always does a great job of keeping our vehicles looking and running like new. All of the staff, at Paramount, does an excellent job of keeping everyone satisfied.

Shaylyn

Started at Kia looking for a car. Ended up with a Volkswagen Jetta. I’m so in love with it. Thanks!

Keith Owensby

Paramount makes car buying a pleasant experience. Todd was very knowledgeable and a pleasure to work with. This is my second purchase from Paramount VW, I highly recommend anyone in the market for a vehicle shop them before you buy.

R. Clayton

No Pressure sales. That is what you'll get when you buy a car here. Everyone I worked with was informative and patient. I worked with Ronnie and Parker in purchasing a new volvo. Parker has gone above and beyond. I will be buying another vehicle from this dealership. I had zero issues with financing. My credit was only ran once. No going back and forth regarding pricing with managers. Never met a sales manager. This is not your typical car sales. Overall Quick and Painless. I would rate this dealership 5 stars across the board.

Amanda Allman

I wanted to use the dealer for my used Volvo because I needed a quick resolution to the problem my vehicle was having. I don't love how much more money you're expected to pay with a dealer. The waiting area is nice with a TV and snacks provided.

Bill Willis

Parts Department is Top Notch!!!

Robert Scales

My purchase of a new 2015 Porsche Targa 4S was a very straightforward, fast, and pleasant experience., One thing I liked was the prices agreed for the new car and my trade-in were separate. My wife and I both drove the car before purchase, and were offered the opportunity for just the two of us to take it out. We live about 150 miles from Hickory and Paramount delivered the car to us promptly, and picked up t

Krissy Eckard

Staff was very nice. Waiting area was very not good. Tried to get some work done and it’s just in an open area with the staff there.

Robert Green

great experience, started with speaking with ashley on the phone about the volvo i was interested in. she sent me a credit app to fill out, i had trouble getting the app to work for me, when i got to the dealer she came to me and apologized for the app not working, (which was probably more my computer fault) very polite and helpful while at the dealer. salesmen butch was very knowledgeable about the car and was genuinely honest and caring. colton very likable young man also very knowledge about the finance part of the process. in all i was very impressed with paramount volvo. this purchase is my second volvo which paramount does most of the service on it. so needless to say i feel very comfortable with paramount volvo for all my vehicle needs. thanks paramount volvo.

S Pleasant

Buying our new Volvo couldn’t have been easier. Evan Payne was great to work with. He was very knowledgeable and friendly, and he made us feel very comfortable. Buying this Volvo was actually fun. We didn’t feel pressured, so we could enjoy the test driving and get excited about our new car. We are repeat customers, having bought two previous Volvos from longtime salesperson Rick Church at Paramount. We have always had great experiences with the service department, so again this time we bought with confidence knowing Paramount will take good care of us and our new Volvo.

Jean Gonzalez

Love the car, watch the finance guy he,ll run your credit through four banks leaving hard inquiries that stay on your credit report for 2 years.

Bill Baity

I traded in three vehicles and then purchased a 2019 Volvo XC 90 T6 Inscription on 12-31-2018. The process was surprisingly pleasant and hassle free which was unlike many other buying experiences I have had in the past. I dealt with my salesman Joey Lipford throughout the deal. He was a no pressure salesman. I am new to the Volvo Brand, having previously owned Mercedes, Range Rover, and Cadillacs. Joey made sure all of my questions were answered and he was extremely detail oriented. I learned he is a top ranked salesman in the Country for his car brands. I can certainly understand why. I got the impression that I was being treated like family. I will certainly seek him out when doing business with Paramount again.

Craig Ewington

Firstly, Butch Walters is a gem. He was very personable in his communications without any of the glib affect commonly associated with auto sales. I felt listened to, accommodated and not pressured in the least. I work in Charlotte and there were certainly closer dealerships, but there was something about the preliminary sales conversation with Chuck that made me feel genuinely at ease. Prior to driving to Hickory, Butch photocopied the sales sticker for me and emailed it so I could understand exactly how the car was equipped and he worked with me to make sure that car was held and still available to me when I arrived (no bait/switch). Thank you! Secondly, the dealership helped me by transporting my own car back to Charlotte while I drove my own car home. This simplified the transaction considerably and made it an easy decision for me to leave work and drive to Hickory without having to negotiate schedules and childcare with my wife to get the transaction done. This makes a world of difference for working couples with kids. I arrived at about 6:00 on a Friday night, but despite the late hour, everyone took their time with me. I would have signed for the car immediately, but Butch took his time with me, took me on a test drive, answered all my questions and made sure I was completely satisfied with the car first. Thirdly, the financing deal on the car was outstanding. I was prepared to pay in full up front but you offered a financing deal I could not refuse. The conversation about gap coverage was enlightening and the up-sell on coverages and warranties was ultimately respectful of what I wanted and needed. Professionally and courteously done.

Kirsten Peissel

Colton and his team at Paramount Auto made the process of leasing a new VW Jetta quick and easy. I initially came in just to get information and to test drive as I was planning on finalizing my lease in Texas when I move there later this month. Colton was able to coordinate getting my car sent to me in Texas and I was able to drive it in the meantime. All around great experience and I am incredibly pleased with my new car!

Renee Brittain

I have been bringing my older Volvo here for several years for services, and the service representative that deals with me is named Valerie. I can trust that she will always be honest about my car and she hasn't been wrong yet. This weekend my car (more or less) laid down. I didn't have an appointment, but she didn't turn me away. Once again, she was right. So, I decided that maybe it was time to let it go. She placed me with salesperson, Melissa Wilson. I had one of the best car buying experiences to date. As of yesterday, I purchased a second Volvo, the first from Paramount Auto. I LOVE LOVE LOVE my new car! I received a really good deal and it was very professional. No hassles, no problems. Melissa really hooked me up, so to speak. I would definitely recommend that whoever reads this, to come here to purchase a car. I want to give a shout out to Caleb, also. He was funny and professional at the same time. Thank you people for doing such a fantastic job! Keep it up! "Volvo for Life". Angela Renee Brittain.

Miguel Yanez

This is the third car I get from them. Their service is outstanding and they really go out of their way to help you. This is a Porsche dealer without the attitude that they are doing you a favor for selling you one.

Henry Enochs

Parker Grove at Paramount was extremely helpful and patient during our buying process. Many others came and also greeted us while we waited for paperwork and for our car to be ready to take home. Buying a car should not be a battle and the nice folks at Paramount Auto made sure it didn't feel like one. Parker is from Ohio but he gets "southern hospitality." Thanks to all the folks at Paramount! My wife loves her "new" 2014 Q7 TDI!

Scott Dula

I bought my Volvo S60 from this dealership and the treatment was amazing. The car is great and the sales team took very good care of us. I will definitely shop here again/

Richard Hansen

Great experience. Friendly staff. Zero pressure sale and a great deal.

Kellie Rorrer

The salesman was very nice to work with. It was a no pressure experience which I greatly appreciated. I did not have to spend hours and negotiating the price of the vehicle, it was priced fairly. I would recommend this dealership.

Mike Railer

Butch( Jess) Walters owner of Walters Auto Sales works here. He is a scammer and title washer. He is currently under investigation by the NC AG for selling salvaged vehicles and not disclosing this info to the buyer. You can do the reasearch yourself. Stay clear of this guy!!

dragonflygirl

Excellent service :)

Shannon Cook

Very good service from this dealership! Ernie did a good job with the sales process on my new volvo. I just had it serviced for the first time, and Chad in service was also great to work with. I appreciate the wonderful service.

Bokdo Ruru

Mr. Todd Hardin of the Paramount Porsche Volvo VW has done a phenomenal job in helping us buy a car. Buying a car is not an easy task, requiring a lot of research and negotiations. We had our number set, and Mr. Hardin tried his best to meet our need. From the first conversation on the phone to the delivery of the car, the whole process of buying a car at Paramount was very effective and great!

David Scott

Was very nice to me and offered anything they could with snacks and drink while I waited,they care about you as a customer

Dante Vic

A little slow, but beyond great customer service makes up for it. Ask for ‘Willing’, 10/10 salesman.

Diane Sherrill

Not so much. purchased 09 volvo xc90 and a few days later saw tons of brake dust on the wheels. Because it was under a 30day warranty I requested to have brakes fixed because they then began to squeak as well. Needless to say after I took my vehicle back to the service department for the 3rd time; I was told the brakes were at 75% and fine. I took the vehicle to another mechanic who advised me brakes were not good. Now Paramount is calling me to come and sign more paperwork regarding an error they made on my trade and have yet to own up to the fixing the problem. I spoke with Derrick the Manager who is now involved. Hoping to finally get the issued resolved now 2 months later.

Kim Rollins

I have been searching for months for the perfect vehicle for me. I stumbled upon a Jeep Wrangler which was beautiful and exactly what I was looking for. I contacted the dealership and got Butch as a salesperson on accident. And I am so glad I did! His customer service was wonderful, explained the details on the vehicle, showed me all the things included with the vehicle, and went out of his way to hold it for me, knowing I was driving an hour and a half from out of state to view it. They allowed me to sign all the paperwork the night before so I could pick it up the next day. I worked with Colton as well, he helped me finance the vehicle with a wonderful interest rate, and did it very last minute for me. He had a very friendly attitude as well, and was always willing to work with me. I will, and already have, recommended this dealership and the wonderful smiling faces to everyone I know. I get multiple compliments daily on my new vehicle and I tell them exactly where to go to find them one as well. They have made a lifetime customer.

Shannon Wiles

In for warranty work, all in all good experience. Courteous staff, clean facility, work done in timely manner. Pleased with this company