Here you will see the reviews of real people like you who are consuming the products of Hendrick Porsche (Car Concessionaire) in the state of North Carolina.
At this moment the business gets a rating of 4.9 stars out of 5 and this score has been calculated on 168 reviews.
You may have noticed that its rating is basically the best one, and it is based on a very large number of scores, so we can think that the valuation is quite faithful. If many people have bothered to leave their opinion when they are happy, is that it works.
As you know, we don't usually bother to write feddbacks when these are positive and we usually do it only if we have had a problem or incidence...
This Car Concessionaire is included in the category of Porsche dealer.
This is our second Porsche purchase with Herman McCrae at Hendrick Porsche. Not only is he professional and no pressure, but a genuine human being. If you are considering buying a Porsche from Hendrick, ask for Herman and enjoy the experience.
Purchased my second vehicle from Hendrick Porsche. Preowned Panamera but you would never know. Even the smallest imperfection was quickly and eagerly fixed. Greg Dressel was great. Very knowledgeable. Service has always been the best. New facility is beautiful. Watch the mechanics working on your car! Looking forward to replacing my other Porsche soon!
First time buying a car from Hendricks Porsche and had the absolute best experience! Was the easiest car buying experience we have ever had. We dealt with both Greg’s and both were well trained, knowledgable, and a pleasure to work with! Thank you guys
Special thanks to Scott Duong for an exceptional sales experience at Hendrick Porsche on my first Porsche Macan. He offers an superior level of knowledge of the Porsche line of vehicles. He pays extreme attention to understanding customer needs and ensuring that you are 100% satisfied with your purchase. One of the best dealership experiences I have ever had!
We purchased a Porsche from Scott and must say that it was one of the, if not the, best car purchase experiences we've had. Scott was extremely helpful as we worked through the myriad options then provided regular updates throughout the production process. When the car arrived, the actual purchase process was very smooth with zero pressure. We would certainly recommend Hendrick Porsche and Scott Duong.
Last weekend I took delivery of a new 2017 911 Carrera 4S. I couldn't be happier with the car or with my experience at Hendrick Porsche. I worked with Richard Reynolds who was great. He was always helpful and very knowledgeable about the car. He guided me through the process of picking the options that were best for me with no pressure at all. He kept me fully informed throughout the ordering and the shipment of the car. Delivery of the car was exciting and it went smoothly. I've had multiple car shopping and buying experiences over the years. My experience with Hendrick Porsche was second to none. I would recommend the dealership and Richard Reynolds to anyone interested in buying a Porsche.
Greg Bancroft was extremely helpful in my decision to purchase a Porsche Cayenne. Considering Porsche for the first time, Greg was very patient with all of my questions and didn't mind a few extra test drives. He has also been helpful with follow up on electronics, etc. I would recommend Greg Bancroft to others considering a Porsche.
Great service, special thanks to Greg for following up with me after my purchase to make sure all was well. Highly recommend...
Needed a set of wiper blades for my old beat up 911. Everyone I was in contact with, from the service staff to the parts and sales team were an absolute pleasure.
I had an amazing experience with Andy Hyman at Hendrick Porsche. Andy and his whole team made sure I felt comfortable throughout the process, never pressured me, and I LOVE my car!
Todd was v helpful in resolving an operators manual question.
Excellent dealership and excellent staff especially Scott Duong !!! I've been a customer for almost 10 years and they go above and beyond what's expected from a top rated car dealership . Thanks Scott , Mark Solomon ( the best financial manager) and service department staff !! You guys are the best !!!
When you ask a Sales Specialist at Hendrick Porsche how long they've been selling Porsches, they answer in terms of decades...not months. Knowledge, enthusiasm and service that exceeded my expectations. In particular, Greg Dressel took amazing care of me, providing great service and helping me get to the right decision for me. Great experience!
What a awesome experience today with Tito Alvarez.....
I just bought a used Maserati from Hendrick Porsche today, and had an excellent experience with everyone there. The salesman (Herman McCrae) was very knowledgeable, extremely polite, and treated me with the utmost respect. I felt like I was buying a car from a good friend, who shared everything he knew about the car, and was straightforward with me when there was something he didn’t know. It was a great experience from my first visit to the dealership to my last. I’d recommend Herman and this dealership to anyone. They’re pros!
Such an amazing place, and Whitney is so very nice and helpful!
Herman in sales is an excellent balance of knowledge, responsiveness and professionalism. Tito in service is excellent as well! We met most of the team and were treated like friends. We’ll continue to do business with the team at Hendrick Porsche!
I live in Atlanta and we have two very large Porsche dealerships here but I chose to drive to Charlotte instead. Bryan Armbruster was very helpful and followed up after the sale. When I decide to trade, I will definitely go back to Hendrick Porsche.
Staff is friendly and everyone I interacted with are so good.Ryan welcomed us when other sales representatives were busy with customers and Steve approached us as soon as he was free .first time my purchase process was so smooth ,even the finance was handled very well by Mark.Thank you Ryan,Steve and Mark.
My visit here was exceptional. The customer service was extremely satisfying and I will be coming back in the future!
I love coming to this dealership always knowledgeable and helpful I recommend going for all Porsche needs
Great experience buying a car at Hendrick Porsche. No hassle. Andy Hyman had everything ready for me. Car was in the showroom. Greeted as soon as I walked in by two helpful receptionists. Would recommend Hendrick Porsche to anyone.
I recently ran into trouble on the road, a flat tire, and called my sales person Steve Mann for help. Instead of simply directing me to the roadside assistance system he took over, made sure I was quickly assisted by a preferred local company and looked after my car while in service. I was home within the hour! This was not my first nor will it be my last Porsche from Hendrick thanks to their sales and service staff!
Incredible staff & customer service, bought 1 car & getting through a process to purchase another, and all car services performed are top notch. Worth every bit of 5 stars.
I went to visit the dealership and talked to a salesman about a Porsche 911 GT3. I was greeted by salesman Herman McCrae with a large smile on his face and a firm hand shake. I explain to him what I was wanting to purchase in the near future. He explained to me the process of obtain a 911 GT3. He was very knowledgeable about the vehicle I was interested in purchasing. Fast forward three months later I purchase my dream car, thanks to Mr. McCrae. The experience I had with Mr. McCrae ,and the staff of Hendricks Porsche was an experienced that I would never forget. Top notch salesman and staff at Hendrick Porsche!!!
Top notch dealership. Probably one of the best in the country. Great selection and service. The sales representatives make you feel valued and take great care of you. Herman in particular is great.
Love this store and cannot wait to see their new facility next year! I leased an amazing Amaranth Red Boxster and have loved every aspect of it. My sales consultant Richard has gone above and beyond to make sure that I had a smooth purchasing experience and has followed-up throughout my ownership cycle. Shane in service has taken great care of the vehicle for it's routine check-up visits and even picks up and delivers the car back to my office! Talk about customer service. I already have scheduled a visit in the spring for when my lease expires and I place my next order. I'd highly recommend them.
Had a great buying experience with Greg over at Hendricks Porsche. Very helpful and informative. Was able to adjust to some unique requests and get the buying process resolved quickly once we had a car selected. Love the car and loved the experience even more, will definitely look forward to coming in for service and future deals with Hendrick!!
I stopped in to test drive the Cayenne and had the pleasure of working with Herman who was extremely knowledgeable and informative. I ended up purchasing a pre-owned vehicle from a non Porsche dealer as it had just been traded in and it was a deal not to be missed. When I contacted Herman with some questions regarding the car, he didn't hesitate to set up some time so we could go over any and all questions I had. I can't say how grateful I am that Herman took the time to work with me even though I didn't buy the car from him. I assure you that the next car I buy will definitely be from Herman!
Scott, Amy, and Albie (and all the folks) at Hendrick were great to work with from start to finish. We looked at several other brands and nowhere else did we find quite this level customer attention. The team are all true brand ambassadors who care not only about the product, but the whole customer experience, which is one of the key reasons we decided to buy a Porsche. Hendrick has earned some repeat customers in us! – CR & Jenny Rollyson
I had a great experience buying my SUV at Hendrick Porsche. Jarrett Letorney was my sales rep and he was extremely knowledgeable about the automobile and made the whole process very transparent and easy to work through. The dealership had a great selection of products. I would certainly return to this dealer and Jarrett for my next purchase.
I recently purchased a vehicle from Hendrick Porsche and am impressed by both the sales and service department. Two themes that capture my experience with Hendrick Porsche: 1) The employees are enthusiasts. They know the brand, models, options, and driving experience. 2) No pressure sales strategy Scott exceeded my expectations during the sales process, and continues to impress post-sale. You can quickly tell that Scott knows his buyer and the brand; a true enthusiast. I appreciate how easy Scott made the process. He sent me their best price up-front and we stopped by the dealership a couple days later to finalize the sale. We were in and out in record time with no hassle. Scott even threw in some extras that made the experience memorable. The no-pressure sales model is truly refreshing and is reflected throughout the dealership. The finance manager, John, explained all the warranty and protection package add-on's without pressuring me to buy any. Hendrick Porsche was truly the ideal dealership transaction. Their focus on the long-term relationship, rather than the immediate sale, speaks to their expertise in the customer experience.
This dealership offers a wide variety of current and past models. The staff are very helpful and kind. The Porsche brand in general is exceedingly professional, and offers high quality service and higher quality products. I would highly recommend joining the Porsche family, and this dealership is a great place to start!
My experience dealing with Hendrick Porsche has been phenomenal. Albie Blanco, Richard Reynolds, Steve Mann, and Scott Duong are the pinnacle of brand ambassadors for Porsche. If you ever need anything Porsche related make sure you talk with one of them first.
Great sales team. Easy transaction. I found the car online and arranged to purchase a Porsche 911 cabriolet. After driving to Charlotte to trade in my current vehicle, the whole thing took less than a hour. Car was immaculate as advertised! Thank you Richard for assisting me.
I really enjoy coming there for my service needs! Their front desk receptionist Whitney is always nice and makes sure I’m comfortable during my stay.” Great place!!
Greg Dressel and the entire Hendricks Porsche team are amazing. I highly recommend this dealer. Best service in the country!
excellent service
Couldn't have asked for a better car buying experience. Andy Hyman came through. With Andy's help we've purchased two cars and will trust him when the time comes around to buy another or trade up.
We walked in and a worker walked up to us and I think her name was Kiara and we told her we just just there to take pictures and she said ok feel free to sit in any of the Porsches and she walked off. She came back later and gave me a free gift bag with tons of nice stuff for no reason! it was a great experience!
Greg was terrific. He was knowledgeable, friendly and not pushy. He really knows the vehicles and takes his time to share. We were treated very specially by him. Everyone was friendly and made us feel at home.
Love my Boxster! Greg was very patient as we test drove several cars until we decided on the one for us. Great experience and fair price! Highly recommend!
Greg Bancroft at this dealership was a major help and did an outstanding job getting me in and out in a timely manner. Will continue to go back for all my future Porsche needs
BRAVO Hendrick Porsche of Charlotte. Fabulous staff and wonderful service. Walked in on Saturday, greeted with a smile and a cold h2O by Whitney in customer service !! She introduced us to Herman McCrae in sales, wonderful relaxed salesman. So very knowledgable and helpful in the SUV arena !! We left confident in the Porsche product knowledge and in such a relaxed , happy, cordial atmosphere. Loving my new entry level Porsche !!! Thanks Herman, Whitney, Dominic, Tito and the whole Hendrick crew. Happy satisfied, pleased buyer !!! go in the experience the Hendrick Porsche dealership !!!! Fabulous !!
I assisted my daughter in looking at a SUV that she had located online. From the time we arrived at the dealership, the staff was very courteous and friendly. Drew Johnson was our Brand Ambassador and Drew went above and beyond to put this deal together. Drew handled all the details of the transaction and the entire team at Hendrick Porsche of Charlotte should be commended on making a vehicle purchase as stress free as possible. Many thanks to Drew, Scott, Albie, and Mark Soloman and everyone at Hendrick Porsche. You are the best!!
I really want to thank Greg Bancroft for a great experience at Hendrick Porsche. Very knowledgeable and friendly. Thank you Greg B for the best customer Service. It is great to know that people really care. Thank you
I have been a customer since 2001 and my experience with Greg Dressel was excellent. Greg knows the brand and he was very good in talking me through various configurations of my builds during the ordering process. I was interested in a particular option that is not very common and a car arrived for sale with the option and Greg took the time discuss the details of the option which helped with my ordering build. Greg was patient and available throughout the entire process from looking, to ordering, to delivery. The team at Hendrick Porsche has been excellent in every regard and whether it is researching how an option works to being patient in my own process of buying, you will not find a more passionate group about the brand.
We just purchased our third vehicle from Hendrick Porsche this past week. Steve Mann has been our brand ambassador everytime. Steve is always extremely helpful and knowledgable with the purchase experience. His first class customer service is the reason we keep coming back. This dealership has always made us feel welcome.
Scott Duong and the Hendrick Porsche team are amazing! Happy to be part of the family!
Drew Johnson helped to make our purchase a pleasant experience, high would highly recommend working with Drew
We just received delivery of a new Porsche we designed. The vehicle was absolutely beautiful and just as we designed and came in ahead of schedule. Again, Greg Dressel, our Porsche contact, handled everything flawlessly from design to delivery. We also are impressed with the entire Porsche team at Hendrick Porsche, from the ladies at the front desk to all the managers, and the service center. We feel that when you buy a Porsche from Hendrick Porsche, you become part of that family of customers. We feel that we are taken care of, our concerns are always addressed quickly and resolved promptly, and the customer service after purchase is still a top priority. We think that Hendrick Porsche is the consummate professional organization, embracing all that matters in regard to professionalism and customer service. We look forward to being a Hendrick Porsche family for years to come!
I've dealt with Bryan Armbruster for about 5 years now and have ALWAYS found him HONEST, PROFESSIONAL, KNOWLEDGEABLE and SINCERE. I would recommend him to anyone, which has included the Owner of the Company I work for as well as close friends in my home town. Thank You, David Nunnery
I always believed "pleasurable car buying experience" was an oxymoron...but Steve Mann and the Hendrick Porsche team have dispelled that urban legend - forever. For the second time in the last several years, I drove away in a Porsche feeling great about the deal and transaction. Thanks folks!
The 911 had been my dream car for as long as I can remember, but being 6'6" I was uncertain if the latest version would actually be comfortable for me. I went to Hendrick to check out the car, and my salesperson (Richard Reynolds) was incredibly helpful. We spent well over an hour just going over different seat options to make sure I had the best fit. Richard also had me driving for extended periods in the car (about a 45 minute 'test drive') to make sure it was going to be livable. Regarding options, I stayed more along the lines of power versus appearance, and Richard's knowledge of the PDK, the Sport Chrono and PSE were relied upon heavily. I think I'm the first customer to order to Powerkit from him, and he's asked me for a real-world review of that option to better help the next guy. Hendrick Porsche itself has proved to be very customer friendly as well. The negotiation process was smooth, the service has been top-notch, and the communication of dealer events has been great. These guys will be selling me my next Porsche as well.
I want to compliment Hendrick Porsche on their professional organization. I am always excited when I enter the dealership to see the sales staff and view the beautiful inventory they display in their showroom. The salesman have become friends and they always treat me as family. I currently own multiple Porsches purchased thru this dealership and have never once felt any pressure to purchase a car from them. The General Manager, David Foster, has demonstrated a unique ability to hire the ideal personalities for his sales team. The Service Department led by Quentin Boatright has always been willing to meet all my wishes in servicing my vehicles and he is very generous with his time and expertise. It is rare to find an individual as generous as Quentin . His entire service staff will bent over backwards to make sure your service needs are fulfilled which speaks of his leadership ability. I look forward to many more years of a customer relationship with the Hendrick
The folks at Hendrick Porsche treat me like a rock star, they get me in last minute, wash my car, give me special pricing on parts, their bathrooms are spotless, their entire staff is awesome !!! But mainly, their techs are careful and know what they’re doing. If you’re having surgery your first question shouldn’t be who’s the cheapest doctor, Hendrick Porsche is worth every dollar and then some !!!
Hello Hendrick Porsche Team! Last Saturday my husband and I decided to take a look at the new Porsche Macan. Thanks to Greg Dressel's professionalism and answering all our questions We became a new member of the Hendrick Porsche Family. We are very grateful to Greg and also to Padej Yakamna for all financial consulting and kindness. So far the best experience in Charlotte, NC. Kind Regards, Mila & Tony Z
Great service. Friendly staff all around. Free food , free drinks and even pumped all 4 tires for free.. thank you so much.
This is a top notch dealership. The entire team from front desk, sales, finance and management were great. Everyone was extremely knowledgeable and helpful within their respective area of expertise. This was a painless and easiest car buying experience I’ve ever had. Big thank you to the Hendrick Porsche team (David F, Steve M, Dominick) for making this an enjoyable experience.
We have been clients of Hendrick Porsche for over 10 years; arranging our first lease over the phone while relocating to the area from Boston. Scott Duong, our sales representative, has been a trustworthy, honest and most pleasant connection to Hendrick Porsche. He has our best interests at heart, works diligently to satisfy our needs and assists us every step of the way, above and beyond most times, to assure the successful completion of a lease or purchase. We highly recommend Scott Duong and Hendrick Porsche.
SHANE CARELOCK PORSCHE Hendricks Charlotte Independence what a very great service GREAT GREAT AWESOME SERVICE.... Thank you thank you
Hendrick Porsche is first class. Knowledge, service, and personal touches. David Foster, Steve Mann, Michael MCConnell will exceed your expectations in every way. The is no substitute!
Hendrick Porsche is the VERY BEST!! My vehicle purchase was handeld by Greg Dressell, and his Finance Manager Mark Solomon. WHAT A GREAT EXPERIENCE,,, Competency, Honesty and Speed of Execution are their HALLMARKS. Buying my vehicle from Hendrick Porsche was one of the greatest, trouble-free experiences in the past 30+years. My first call for my next car purchase will be to Hendrick Porsche, as they a TOP-TIER in every aspect of the car buying process,,, THANK YOU VERY MUCH!!
I was VERY satisfied with my Porsche purchase at Hendricks!!! Very honest, very knowledgeable, no hidden fees and no pressure...the way it should be! It was by far my most pleasant dealer experience and I look forward to being a repeat customer.
Not gonna lie at first I wasn't happy, but service manager Mike has made it all much better. Very pleased with the outcome.
One of the most responsive and efficient parts operations we've ever dealt with. Very thankful for their well-trained staff, great attitudes, and great leadership. We order parts every few days and they deliver to our door promptly (our location is close to their dealership). Always accommodating, easy to nail down specifics on parts needed (model related), and a pleasure to do business with for more than 15 years.
Contacted them for their best price on a Macan, somebody told me someone else would be in touch and never heard anything, and I'm currently driving a vehicle I purchased new from Hendrick.
I have been doing business with Hendrick BMW and Mini for six years and had great service with Frank King. I was bit apprehensive moving over to their Porsche dealership, until I met Steve Mann his extensive knowledge and excellent customer care ranks him far above and beyond. Great personality and attentive to any and all issues and questions. I highly recommend Steve Mann ! Wayne in service and Rob in parts were excellent support for after the initial sale!
I got my car serviced here last week and was so impressed with my complete experience there. I met with Mike Pellet and he assessed all that I would needing that day, gave me an estimated time or completion, and brought my car back washed is less time than expected. Very professional and confident. I will continue to visit this location for all my car service needs. Thanks!
The whole team at Hendrick Porsche are absolutely terrific, truly exceptional experience at every visit. My Brand Ambassador Elliott Hall is fantastic at relaying what the brand represents and how the dealership upholds the Porsche vision. Cannot wait for my next one!
Scott Duong was my SA for the second time in the last year. He was exactly what I would expect from the title Brand Ambassador. He walked me through the entire process and went above and beyond when it came to the endless questions and nervous thinking I had. I am truly a Porsche customer for life.
Thank you Alby and Greg for another porsche purchase. Both Alby, Greg and the team at hendrick Porsche took their time to help me spec my new purchase. I would highly recommend hendrick porsche for anyone who is looking to get into a porsche vehicle in the future.
From my first phone call to Whitney ( went above and beyond to track people down for me) to driving off the lot in my very first Porsche, the experience was top- notch. Elliott was extremely professional, and informative, and Albie listened to understand what I was looking for, my budget and all the typical first- time buyer questions and concerns. Highly recommend this dealership.
If I could give them less then ... 1 STAR .... I would !!! In July 2015 I had Hendrick Porsche perform a PPI (Pre Purchase Inspection) of a used Porsche 911 I was buying in Charlotte. I reside in Florida and I trusted their expertise (in this case lack of...) in assessing the car's condition and I made my purchasing decision partially based on the information they provided. Unfortunately after I bought the car I realized how INCOMPLETE, SUPERFICIAL and UNPROFESSIONAL their inspection was. They reported problems that did not exist and missed critical information about the engine and other flaws even a blind person could see. Their job was a total failure and they did not do what they were paid for. I wrote and called without a response. I also reported the issue to Porsche of North America. I WOULD NOT HAVE HENDRICK PORSCHE FIX A BICYCLE AND I DO NOT RECOMMEND USING THEM.
Friendly and professional staff
2nd Porsche we’ve purchased live in between Charlotte and Atlanta. I made contact with R. H. Porsche and Amy from first email until she passed me to Elliott was great. Easy Negotiating they made a deal over a couple of emails no phone hassle! GreAt trade value and beat Atlanta deal on a Porsche that was 9k more! Elliott Amy R. H. Porsche
Always great service and friendly staff. :)
Hands down the friendliest dealership I've been to. Walked in for a GT4 and ended up test driving a 997.2 C4S with Steve Mann and was blown away. Steve was super knowledgable about the car despite it being close to 10 years old and had the perfect mix of salesman but never actually pushing me to buy the car. Ended up bargaining for a few things I wasn't expecting to get but was reasonably met in between. Had some scheduling difficulty with work and wasn't able to pick the car up until a week later but was in constant communication with Steve, even when I was freaking out about service maintenance intervals and making sure that they were done on the most expensive car I've purchased to date. Would highly recommend to anyone.
Greg, and the entire Hendrick Porsche team did a great job of optimizing the trade of my previous Cayman S and providing an excellent deal on my new Cayman S. There were no issues or surprises, and the car was preped and primed for pick-up. I also received multiple follow-up calls checking for any issue, and gageing my satisfaction with the purchase. I have purchased multiple Porche’s from dealers from around the coutry and this transaction with Gre,g and Hendrick Porsche in Charlotte, was 100% satisfactory in all regards and completely met 100% of my expectations.
I just bought a Porsche Panamera and Steve Mann made my purchase the BEST ever. I've dealt with many dealerships Ranger Rover, Escalade and BMW but this dealership tops them all thanks to Steve. He worked with me all day, showed me all the tricks to my car, helped with paperwork, and even called to check up on me after I went off the lot. Some dealers are only nice while you're there but I really felt like Steve actually cared. Thanks So Much Steve! We need more salesmen like him. The entire staff was excellent to me and I truly appreciate it!
Welcoming staff. Amazing experience with the Cayman S. Thanks Herman and James! Will definitely be back when the time to buy arrives.
After many years since our last Porsche we decided the Macan would be our next. Steve Mann was wonderful to work with, he was helpful and patient, helping us work through the different models and options to find the right one for us. We took home a beautiful Blue Macan Sport from Hendrick Porsche even though it was not the closest dealer to our mountain home because of the warm service from Steve and his coworkers. I highly recommend seeing Steve for your Porsche! - J. Miller
I visited Hendrick Porsche during my service at the adjacent Land Rover location. Herman McCrae assisted me during my brief visit and was a great help to me in showing how special the Porsche brand is in comparison to the current manufacturer I am associated with. I intend on making the switch very soon!
I want to thank the whole team at Hendrick Porsche for assisting me with my vehicle purchase. Herman McCrae helped me find the perfect base Macan that suited my needs perfectly!
This dealership is the best around because the sales people are auto enthusiasts who are genuine when they talk to you and aren't always trying to push a sale.
Bought my 3rd Porsche from Hendrick Porsche this week. Besides their product I continue to return to this dealership because of their customer focus. Their staff continues to make one feel welcome and go out of their way to assist you in making an informed decision. Steven Mann has been my Sales Consultant since 2013 and epitomizes the core values of this dealership. If you are considering a Porsche I recommend you call them first.
Recently purchased a 718 Cayman. Greg Dressel was my salesmen and was excellent. Helped me customize the build sheet answering questions about every minor spec to put on the car. Car arrived ahead of schedule and he went above and beyond to make sure I received it the day it arrived. Extremely kind, experienced, and well knowing of the brand.
Best services
Tire kicking right now liked the Low pressure, took the time to educate.
Very friendly and accommodating staff.
Hendrick Porsche and specifically Albie Blanco provide the best overall service, knowledge and customer attention. I have been lucky enough to work with Hendrick and Albie for many years and they continue to exceed my ever increasing expectations.
Just purchased my second Cayenne over the weekend through Scott Duong and the folks at Hendrick Porsche. Scott's product knowledge is exceptional and he consistently delivers a fantastic buying experience. The commitment to customer service offered by Scott and the Hendrick team will absolutely bring me back to buy my third.
I’m sorry!! I did not mean to leave a two star review!!! (You’ll notice I didn’t leave any details) I’ve had great experiences at your dealership in the last couple of years. (Stumbled onto Porsche’s 70th birthday event and had a BLAST!!) I have definitely noticed a change in the dealership for the better since my first visit about 5 years ago. The first time I came in to check out a Cayenne, NO ONE talked to me. I walked around inside the showroom and had to ask for a salesman. It was a non-busy Friday a little before noon. No one else was even in the showroom. I had actually written you guys off, but I’m always willing to give second chances.....and I’m glad I did! My last couple of times, either by myself or with my 3 boys, have been great experiences. TOTALLY night and day different from my first experience years ago! So keep up the good work! And keep up the cool events!!
Best experience of buying a vehicle. I recently purchased the Porsche Panamera e-Hybrid and want to personally thank Herman (Sales Ambassador), Mark (Business Manager) and James (Customer Services Rep.) for giving me the thrill of buying my first Porsche…not my last. My experience of buying a Porsche is levels above all other purchasing experiences. Everyone, to include staff members not working directly with me, was extremely professional and concerned for my personal details/needs and to make sure that I was totally happy with my new Panamera…and I am. The selections and inventory of new/used Porsches were somewhat overwhelming at first but my Sales Ambassador (Herman) got me to my perfect vehicle. Last, but not least, I want to say that I purchased my dream car and it is a beautiful and awesome vehicle that drives like no other. I totally recommend Hendrick Porsche dealership to anyone who is thinking of buying a Porsche. Again, thanks to everyone at Hendrick that was involved in my Porsche purchase.
These guys are awesome. They went through a 70's targa for me and found everything that maybe a concern. Highly recommend.
Went to test drive...ended up buying a Cayman S and a Macan S. Richard was great - knows the cars and looked after us very well. Overall a great experience.
I had an amazing experience today buying my first Porsche with salesman Herman McCrae. He was easy going, knowledgeable, happy to answer all of my questions, and he made it an easy and fun experience for me! Our time at Hendrick Porsche was truly enjoyable and I LOVE my new ride. Thanks Herman!
The Porsche Service Manager and his entire are world class professionals ! As the owner of many Porsches, old and new, this team never fails to deliver amazing service with attention to detail. I go to this dealership because of peace of mind, it’s drop off, relax in their lounge with a Cappuccino and know that my car is getting serviced in perfect fashion. These folks are like family and they really care about my experience, and it shows.
I have now bought 3 cars from Hendrick Porsche. From my very first one I bought in 2007 to the one I just bought in 2016, there is nothing like driving a Porsche. I get all of my service done at the dealership and I feel that is why my cars are so well taken care of. From service to sales everyone associated with Hendrick has the attitude that your car is the most important one ever. Greg Dressel was committed to helping me find the perfect car for me. Even when I did not know exactly what I wanted. He was patient and I found my perfect car. Andrew Lowry in service is able to answer all of my questions and never makes me feel that my questions are ridiculous.
I recently purchased my second Porsche from Hendrick Porsche and the sole reason for purchasing a second car from them has been the experience. My sales professional, Steve Mann, made the experience enjoyable. I am a long-time car enthusiast and I was very impressed with Steve's knowledge and experience. He was straightforward and helped me make the right choices based on several different questions he asked me. Things I hadn't thought of, to my surprise. To me, that made all the difference. I've already recommended Steve to several friends and business associates.
Mr. Greg Bancroft was my sale representative in the purchase of a Macan GTS for my wife. Gregg was extremely helpful and accommodating of all of the questions I presented to him. This was the first time I purchased a vehicle site unseen from an out of state dealer. Greg represented Hendrick Porsche very well, always professional and very responsive in taking care of my needs. I was able to travel to the dealership for an in-person delivery. Gregg ensured we were well taken care off and had the vehicle prepped and ready to go. Thank you Gregg; outstanding job!
Purchased my first Porsche at Hendrick Porsche dealership, great service, great follow-up, fully recommend!
update: 11/29th/16: Owner flagged my review because they cannot handle the truth of their shady practices. If I, decide to keep or export my PAID OFF TITLE ON HAND car is none of your business nor is it illegal. Dont give legal advise and claim its a crime. I have a residence overseas and there is no law that will prevent me from shipping my PAID OFF car wherever I want. My personal name is going on the bill of sale and if I shared that piece of info with your car salesmen that I may ship the car I dont know how that would matter for you or influence the decision to sell me the car. Original review: a dealer with discriminatory practices. I reached a verbal agreement with Greg and Aldy on a 2016 certified Cayenne S E-Hybrid with a promise of a call back to take my credit card info for a deposit on the car until I get the wiring info from Greg so I can wire the funds immediately. after waiting a few minutes I called back and left numerous voicemails to both. It has been 24 hours with no call back, I reached back today to the sales manager only to be told he would rather sell it to a local buyer because they rather earn the after sales business from service and parts and me being out of town from Houston TX they cant get that from me. A verbal agreement is a binding contract in Texas I am not sure about the laws of NC but very low professionalism from a Porsche Dealership and I will be filing a complaint with the BBB for refusing to sell me a car because I am out of state.
The employees are very nice to the customers even though they don't have a Porsche
I recently purchased a 2015 911 4 GTS from Hendrick Porsche and was very happy to work with Herman McCrae to close the deal. It is important to note that I live 600 miles from Charlotte, and Herman was extremely helpful and patient in addressing the many questions I had about the car. He also handled the trade of my Boxster from long distance, which I greatly appreciated. On the day of the sale, he arranged pick-up at the airport and had me in and out the door of the dealership in about an hour so that I could hit the road to drive home. I'm very happy with my new 911 and recommend Herman and Hendrick Porsche to others for future purchases.
Shane Carelock took great care of me in some warranty work. Great folks to deal with!
The friendly staff at Hendrick Porsche make sure we have a great experience whether we are shopping for a new car or getting our Porsche serviced. Scott Duong is a pleasure to work with and he always takes great care of our needs. He's our go to guy for everything. Thanks for your help with our latest purchase Scott! We are very happy with the car and excellent service.
Greg was a big help during my Targa purchase. Very knowledgeable, patient and professional
I have consistently had great experiences at Hendrick Porsche. Not only was the service amazing, but the people who work here are extremely helpful and kind. You are always greeted with a smile and the team works together to get you in and out quickly. I take my 2011 Porsche Panamera there to be serviced and I work with Shane Carelock and Mike Pellet. I’ve ordered mats from Todd Holland and he always has their Porsche store setup so nicely. The GM David Foster has taken time out to discuss cars with me, even though I know he is very busy. Also they have the best snacks out of all of the Hendrick Dealerships! :) I truly recommend purchasing and servicing your vehicle with their dealership, you will not be disappointed!
If you are interested in purchasing a Porsche in the Charlotte Metro area do yourself a favor and contact Greg Dressel at Hendrick Porsche. Greg is fantastic to work with and is very knowledgeable about the Porsche product line. He was able to offer some valuable insights as to which options packages made the most sense for my 2019 Targa that I ordered from Hendrick last summer. To keep me informed Greg kept in contact during the build process so I knew what stage the car was in and what key dates were approaching. Greg called me earlier this month to let me know the car had arrived at the dealership and he got the car prepared for delivery as soon as possible so I could begin to enjoy it. If you are in the market for a Porsche see Greg. He truly values his clients.
I recently had the pleasure of purchasing my first Porsche from Hendrick Porsche a White Porsche Macan S. I would have to say that the purchasing experience from Hendrick Porsche was the best I have had in 30 plus years of buying cars. The entire purchase for the most part was conducted via phone or by email up until the day I picked up the vehicle. Scott Duong made it a pleasure to buy the car and was extremely helpful throughout the entire process. Scott took the time to answer my hundreds of question via email and my numerous order build changes until the build lock date. I drove 5 hours from Virginia to pick up my new Porsche from Hendrick and of course the drive back with the car was of course exciting, but the 5 hour drive down to purchase from Hendrick Porsche was well worth the trip also!!
We recently purchased a pre-owned SUV from Andy Hyman at Hendrick and the experience was fantastic! Every aspect of the purchase was clearly explained and we were advised of many options to be able to make an educated decision and as a consumer I find this very important. We felt that we received an extremely fair price which was just the icing on the cake of our overall wonderful experience!
Worked with Whitney and she was amazing. Very knowledgeable and super sweet!
Hendricks anything is awesome!!!!
Stopped in while waiting on a car at other dealer. Sales guy, Bryan, was helpful, informative and polite even though I told him I was just browsing while waiting. I would consider a cayenne high on list to replace wifes next car. A+ for making me feel welcome just to browse.
Great service. Hendricks team is always top notch in taking care of our car!
Everyone treats me so well every time I come there from service to sales and the pretty girl at the front desk. Thank you Hendricks Porsche for making me feel special.
We just purchased a 2018 Macan S. Our salesman, Elliott was very knowledgeable and helpful. He went out of his way to make us comfortable and provide all the details we asked for. His depth of knowledge was outstanding. The overall experience at Hendrick was excellent - from the moment we walked in the door to finalizing the paperwork all in one afternoon.
This is the only place I will take my Porsche. I have known Todd in parts and Greg in sales for 20 years. They always have taken good care of my Porsche. I highly recommend Hendrick.
Update 3/2/18 The second service experience was great. The service manager spoke to me directly and addressed my complaints. They did provide a proper Porsche as a loaner and gave excellent service on all other fronts. It says a lot that a company did listen to a customer and do their best to ensure a great experience. I will be visiting again. The second service was a 5 star experience but I can only give 4 due to the first experience.
I recently visited Hendrick Porsche to purchase a pre-owned Audi S5. I made first contact with them via Amy Cook the Internet Sales Manager. We exchanged a few emails and negotiated a fair price. Amy then put me in contact with Peter Reisfeld in sales. Pete was exceptional and made the buying process unbelievably smooth. I was in and out in a couple of hours. The vehicle I purchased was in pristine condition and has performed perfectly and without fault. I will definitely do business with them again. Thanks Hendrick Porsche!
Had a situation with dueling insurance entities recently and Hendrick Porsche was in the middle. Awesome ability to navigate the swamp and recognize me as the customer with priority. Extra kudos to Rupen as the service professional, and Mike P the service manager for their help and BS they had to deal with. Excited to continue my relationship with the dealership and their strong team!
Great experience with both service and new purchase. Shane in service was very helpful - provided detailed walk through of the issues, and made recommendations best for my car given age/miles. Greg Dressel in sales is an incredible no pressure/"here to help you" sales person. He helped with the selection and purchase of a certified used vehicle that met all my needs. He has also been incredible in following up to ensure I am happy with my purchase - and Hendrick set up a 6 month check-in appointment on the vehicle.
I worked with Bryan Armbruster when he was a Mini Cooper and had a terrific experience so much I bought 2 cars from him. Highly recommended to anyone looking for a car.
Amazing location, amazing staff, amazing product. Just bought my first Porsche from the team at Hendrick Porsche and what a delight it was. From the great service from the entire sales staff to Albie the sales manager making the negotiations easy and fun. I look forward to many years of continued business with Hendrick Porsche and I am already looking for my next Porsche to add to the garage.
I called the dealer and spoke to a gentleman by the name of Herman McCrae about the vehicle I was looking at purchasing. He told me that it was still available and want to know if I wanted to come test drive it. I went the next day and was greeted buy him and he had the car upfront and ready when I arrived. I have done a lot of car shopping in the past and he by far exceeded my expectations in the process. If you are in the market for a new or used car my suggestion is to stop by Hendrick Porsche of Charlotte and see Herman McCrae and there sales team. Thank you Hendrick Porsche of Charlotte for the experience.
I've had a pleasure to buy a Ford Edge 2015 this week. Despite, this is salon of Porsche a manager Greg Bancroft knew all about the vehicle and helped me a lot. Greg and finance manager were very patient, courteous and tried to find a way not to exceed my budget. I've visited 4 dealerships before and I didn't feel in no one of them that I'm a valued customer for them. Highly recommend this dealership and personally Greg as manager. Greg thank you for the vehicle and for experience!
Steve Mann is a very knowledgeable, upfront and patient brand ambassador for Porsche. My recent purchase was handled extremely well, never felt pressured, and follow through was great! He does have a great sense of humor. I would highly recommend Steve if you are looking to buy a new Porsche.
Excellent experience shopping here today.
5 plus stars for Herman McCrae as my Client Specialist. Highly responsive and thoroughly knowledgeable, Herman made the entire transaction enjoyable. The car was exactly as described and has exceeded all my expectations. Herman delivered the ideal but often elusive combination of great product, superb service and fair market value. Hendrick and Herman... a great team!
This place treats customers exceptionally, every time!
One of the last few true enthusiast dealerships. Always a pleasure to deal with Steve Mann, helpful , knowledgeable and passionate about the cars he represents and motorsports in general. Wouldn't consider buying a Porsche without talking to Steve.
I want to thank Scott Duong and everyone at Hendrick Porsche for my buying experience. I had a very nice buying experience and I love my new 2013 Boxter S. The entire process from just looking at cars, then test driving and the eventual purchase a week later went so smooth, I could not have asked for anything better. Hats off to your Scott!! No pressure with focus only on what you could do for your customer. I definitely let people know about you!
Great cars, great dealership - people who know the cars and take time to know you! I've been working with Richard Reynolds in sales, who goes above and beyond to help...well after the sale. Richard's deep knowledge of the cars establishes credibility you can really appreciate. I would recommend him to anyone!
I recently purchased a used 911 from Hendrick and Scott Duong. I live in PA and found the car after much online searching. Scott was very responsive from the beginning of my inquiry, to my visit to Hendrick for a test drive, through the negotiation process and the day I picked the car up. I would highly recommend both Scott and Hendrick Porsche to anyone looking for a quality car buying experience.
I recently leased a Cayenne from Hendrick Porsche. The sales manager, as well as Greg my Sales Associate, were great to work with and had me in and out within an hour. Great experience and a great vehicle.
We purchased a used Toyoto Tundra from Richard Reynolds. Even though it was not a Porsche we received the "red carpet" treatment from Richard and the dealership. All of our future car needs with be going through Richard Reynolds - #customersforlife! Thanks for a professional experience and a great deal!!!
I found the vehicle I was looking for on their website, Amy assisted with all my questions via email. When I arrived on site to review and ultimately purchased the vehicle Greg was very professional and knowledgeable about the vehicle. I would buy from here again!
I stopped-in to look at a vehicle and ended up purchasing. Drew Johnson was great to work with; quick responses and kept me in the know, throughout the process. If the on-going service experience is as good as the selling process, I’m a happy customer!!
My compliments to Carlos Escobar (Sales), Albie Blanco (Sales), Shane (Service), and Mark Solomon (Business) on a seamless, professional car buying experience at Hendrick Porsche. I have been buying cars and motorcycles for 45 years and this purchase was the best yet. I found all teammates totally engaged and focused on their mission to deliver a quality experience. They succeeded.
We bought a new Porsche from Hendrick Porsche in October. This would be our first Porsche and interaction with a Porsche dealership so we went in with no expectations. The facilities were beautiful. The showroom itself was combination new showroom and Porsche museum. I'll just say, Wow... There were fresh baked pastries from a local bakery, and a video game system for my daughter to entertain herself while we browsed, test drove, etc (Porsche racing game of course with steering wheel and all!). We were greeted by the receptionist immediately who introduced us to Drew Johnson. We know nothing about Porsche and this car was for my wife. Drew worked with my my wife, answered all her questions, treated her respectfully. I know.. it should be like this everywhere but it isn't. So many dealerships, even others we'd gone to that day, continue to talk to me even though it's my wife who is shopping... Drew's professionalism went a long way in both her comfort with her new car and trusting Hendrick Porsche. in the end we got a car we love at a great price. The finance process was great too. It's all electronic on a smart board / tv. The entire experience end to end was perfect.
Hendrick Porsche focuses on customer service and relationships first. I've had other brands where the dealership ruins my entire experience with the car anytime they were involved. Hendrick's focus on a premium service/relationship is a top down mandate. They've got people like Scott Duong, in sales, who've been with them for years, is a true car guy. He knows that your enjoyment of their brand and of their dealership demands that he asks the right questions, listens to your comments, and provides guidance to help you find what will give you the best possible experience you can have with your vehicle, be it a Porsche or something else they can help you with.
This was the best car buying experience that I have EVER had. I have been dreaming of my first Porsche, and the whole experience has far exceeded my expectations. First, I want to send accolades to Amy Cook. If not for Amy, I may not have taken action on buying my first Porsche. She followed up with me after my initial visit to the dealership. She listened to my needs and located the exact car that I wanted. Next up: Herman McCrae was very receptive to how busy I am this time of year. He brought value throughout the entire process. He had the car ready when I arrived, and was able to get me in and out within an 1 hour and a half, including a full tutorial of the car. And finally: Albie was so great. He was patient with my questions and efficient in getting me thru the paperwork and warranty info. I LOVE LOVE LOVE my new Porsche Macan, and had a very positive experience with this team of professionals.