Reviews of Paragon Acura (Car Concessionaire)

Max Helmer

Got a great deal on a low mileage vehicle Francisco was great. I highly recommend buying from Paragon acura. Vanessa helped the process go smoothly. Thanks guys

Anthony Bruno

Sales manager and associate was real pushy...I feel like they didnt come close to what I wanted....looking to hit you over the head...

supermoto 809

i've been to so many dealerships, and by far, this is the best dealership i have been to. Carlos Rodriguez and Enes Emrkulic are so helpful and so VERY FREAKING PATIENCE! thank you again for all the help.

Kat Tatochenko

Just took the car for service for a flat tire and a safety recall. Stephon was great! He looked up the warranty details on my behalf so the claim could be filed, even though that was purchased at another dealership and I had no idea which company it was. He offered to get Lyft for me to back to the city and they will be dropping the car off to my home. despite being very busy, he was calm, friendly and focused on servicing me. Thank you!

Liz G

I had a pleasant experience with my service rep. Mr. Alex Munoz. He was empathic to my needs and past experience, was prompt, and delightful. Thank you for your service, I will be returning because of you.

Tuturials Abc

The car is 12k miles and I go there for oil change and fix a sensor in one pf the wheel after that whole car start shaking after I reach 60 miles. So I call them to find out what they did to resolve the problem and of course the put me on hold and after a wile they disconnect so I call them back again and still the same sttory, so i call them for third time and they told me that they will call me back and guess what happend? No response.

Carol Rosario

Just go see Mark Caceres in service and you’ll see why they’re rated so highly. Excellent from start to finish.

Natasha Verela

The first issue was a clog in my sunroof that caused water to run inside my car. They took care of that no problem. Stephanie in service was the best. After I picked up my car the radio wouldn't work. It was on but no volume. Chris in service claimed he ordered the part..... 2 weeks no call back. I called three days in a row and they claimed he would call me back and that the part was in. I'm on day 4 now and NO call back. Its unfortunate that the next closest acura dealer near me is too far so I'm kind of stuck between a rock and a hard place. Update: My car was picked up with their free valet service. Fixed the same day and scheduled for a dropped off with their free valet service. Chris was apologetic and gracious about the situation. Upon reciceiving my car via dropp off....the same problem persisted...no volume on radio. The guy ended up driving my car back to the dealer....to be continued....

Danny Feng

Paragon Acura is the best experience I ever have with car dealer. All the staff are excellent and knowledgeable. Over all is great! Carlo Rodriguez is easy to work with and treat me like part of family. He always help me to make sure I am satisfied with the new car purchased. He is an amazing value for paragon Acura

eric lin

The car was repaired on July 8. When I went to get the car on July 9, I found that the tire pressure was not normal. There is a hurry, and I have to use a car. So there is no feedback after sale. When I got home, I found that the tire was pierced by nails. I can only blame myself for picking up the car without checking it clearly.

Zia Hassan

Awesome service, service consultant Rod was very professional. This is my 4th or 5th visit to Paragon Acura overhere on Northern Blvd. Queens, NY. Service advisors are not "pushy" at all for unnecessary service done on your car.

M Hamza

I always have doubt about google reviews. you can create 20 google accounts with different names and add 20 positive reviews of your own business. the paragon honda has almost 5 stars in google whereas only 2 stars in yelp and other places. that's telling... in few words - be careful buying car from here. i bought a pre-owned CR-V 2016 car and had a bad experience so far. within a few weeks after buying the car, the tire pressure check signal came up and I was told by another Honda dealer to just put some air and it should be fine. After two to three weeks of driving, the light came again. I took to the dealer and was told that air was leaking through the valves, that was repaired previously. My husband called the paragon Honda and ask about the previous repair. The salesperson told him that he understood and he was going to take care of it. However, he did not call him for weeks. Then his boss called and told that it was our responsibility to check whether the valve through which air was leaking or not. What surprised us more is what he also told us - as part of the certification process, they resurfaced the rotor and only changed two tires. I was all along told by other Honda dealers to replace all four tires not just two; and just resurfacing the rotor, not replacing!!! come on!!! Also, after replacing the two tires, they didn't even perform wheel alignment, which is also a recommendation by other dealers. They will treat you okay when buying the car, however, once you pay you are on your own. This might be the typical New-York style. They just care about money. Their price is okay. People go there just to save some money. I wish I hadn't fallen into the trap!!! there are many Honda dealers who sell the pre-owned cars and provide much more professional service. Go and buy from them even if you have to pay couple of hundred more bucks...

Linda Lu

The service is excellent. This is our first Acura thank you to Jeorgio, Shun and Adnan for their help!

Gulun Shaly

I been going to Paragon Acura for more than a year now. So far I am getting an excellent service from the dealership. Starting from welcoming the customers to all the way to the end of the service. They have excellent snacks and coffee. I would recommend to my friends and family. They are not a nonprofit organization, so expect to pay a good amount for your best service.

Shaoyun Liu

Rod gave me a very professional service, and that’s a really pleasant experience in my Acura RDX maintenance.

Hopeton Myers

Very impressed with the attention to detail especially from Jeorgio Llantino he did a great job. Also Salim the sales manager made the process very smooth.

Gloria M.

The sales associate, Patrick Cabarcas, was very knowledgeable about the car that I was interested in. He worked with me and I appreciated his honesty and how he shared his feelings and thoughts about the purchase I was considering.

ItsmylifeinNYC

I am so impressed with the service. They picked up the car and delivered it back after the service was done. Everything was done on the same day, so we did not have to wait for long. Chris was the one who helped us. He was very informative and respectful.

Asha Matin

New review: updated status, Salome Benscher rectified the issue after seeing the review. I am pleased that someone addressed my problem and communicated with me. Past review: Car is great, customer service with sales rep, Wilson, Post- purchasing the vehicle was extremely disappointing. Everything we agreed upon that he would do- he didn't do. I get letters from DMV that I am supposed to hand in the registration and name plates--I call/email Wilson to get an update on why that was not turned in or what I should do-- absolutely no response. When you buy an expensive car and get service that is sub-par it is very frustrating. I will be looking elsewhere to get my car serviced.

Ethan&noellias channel ramirez

I used to love this place my husband and I bought our first Acura here and it was amazing until now that I got my own car. When you call the place no one knows anything about what’s going on, the service and maintenance people have no clue. My car was brought it on Friday no one knew anything about my car until Monday afternoon come to find out there a recall on a piece that we had sent the car to get fixed a month before but no one fixed it! I wouldn’t recommend this place anymore. So upset I really liked this place!

Robert Ellis

Made an appointment had to wait over an hour to see sales person. When I finally saw someone they kept trying to talk me out of the car I wanted and into the car he wanted me to have. Got the car at Curry Acura with no hassle. Anyone willing to pay $600 for an ACURA go see these men in their tight suits. For a more affordable payment make the trip to Westchester. It’s certainly worth it.

Mario Gordillo

Shun is the best. Thank you once again for always helping me out with my new car. Very sweet and hard worker!

Paulina Lopez

Easy, fast and professional service, even on a Saturday! Warm welcome and exceptional service from the service manager Robert Brown.

Kenny Kim

Excellent and professional service .Especially service advisor stephon ....

ecoupe370 .

Paragon Acura gives wonderful service. They give you the option to stay and wait which is not so bad being that they have refreshments and tv entertainment to occupy your time. Otherwise if you need to run, you can drop your car off and they will call after they complete their full inspection and tell you what needs to be fixed. You then have the option to get it done right there (if you’re financially prepared) or you can reschedule a later date when you’re ready. It all depends on you and how much you love your wheels. If you choose to leave and can’t make it back by the time your car is ready, they will bring your car to you. It gets no better than this type of service. Thank you Paragon Acura.

Nancy Fedder

Just fantastic. Car was picked up and delivered back to me and the work was done beautifully. A great dealer. Just great. Sandy & Nancy

DAPENG GUO

I love visiting Paragon ACURA service department where I receive the most exceptional servicing for my vehicle. STEPHON and the service team meet my expectations everytime. thank you

t tesho

They sold me a car from show room .. the said is pre owed don’t believe they lie I have exactly 1 year I have I changed 2 time engine 2 time transmission and I never engoy the car .. the car still in mechanics since a day 1 I got it they’re car are not good plese don’t buy cars from them stay away .... 2 the salesman they twist their words around .... I was looking for owner or bid supervisor to speak about my car they never wanted to bring it up .... as Mechanic repairs are excellent........ I hope the owner see this message so I could talk about this manner

Lakpa Sherpa

Very helpful staff. Thank you Stephon for an excellent service.

Jermaine Whyte

Duplicity is very high at this dealership. I've gone multiple times and the customer service has been far the worse. As my lease expires I have constantly getting borderline harrassed to get a new vehicle with them, to which I am not interested. Everytime I take my car for service, it's similar to a bait a switch and they want me to pay for extra service which I dont need. This by far as been one of the worst experiences I've had with a dealership, lies , and bait and switch everytime I step foot into Paragon Acura.

Oscar Curiel

Alex Muñoz thank you for your service no one better then you taking care of customers, appreciate your time.

gladia Shakertchi

Came in multiple times for check engine light. In the beginning it was quite frustrating but due to the hard work and diligence of Mr. Stephon Solomon and his team at Acura were able to resolve the issue and they were extremely accommodating to our needs. Thanks so much!

Adeel Rahman

Been here multiple times for service and have only had to wait what I would consider a long time once and they were understandably busy. They were very attentive and service thereafter was quick and ready in the time they promised. Bought two cars from here and have not been disappointed yet. Go see Mark in service, you won’t be disappointed.

林锋

Excellent service every time. Thank you Stephon for all your help!

Daniela Cetean

The customer service is excellent. Stephon Solomon assisted me, and he went above and beyond to make me happy. I had an appointment for an oil change on a Saturday. I usually don't wait more then 1h, but that Saturday they were short staff and after 2.5h I was still waiting. Stephen called me an Uber and and delivered the car at the time that we set. He even washed my car. I also like how he explained me about a recall that I didn't know about and how he answered all my questions. I will definitely come back to Paragon Acura for my car service needs and I will definitely look for Stephon. Thank you for your amazing service!

Brandon Jordan

My experience was wonderful, I was especially happy with the way Alex Munoz took care of me. He treated me as if i had been coming here for years and this was my first time visiting Paragon Acura in Woodside. I came in to have my 2013 Acura TL battery replaced and i must say, after this day, I was sure I would be coming back and would definitely be looking for Alex Munoz to assist me with any other service appointments. The place was a friendly environment with good snacks and a comfortable waiting area.

Yvette Kinard

Great experience with Robin and Shun and Alan! They helped us get our first 2019 HONDA HRV. Thank you so much!

felix padilla

THANK you to Levander and Shun. Their service were great and perfect across the board. I will be coming back to them for my future Acuras! I'm very happy with their customer service!

warren jakoby

Alex is the best....Alex knows all .he is very empathetic ,professional and a problem solver.paragon fixed the car on the first visit ..and it did not take too long ..thank you for all .

W G

i gotta give props to the paragon family this place is amazing this is 2nd mdx that i purchased and i must say acura is a great vehicle and there technology is spectacular but i must really give credit to Berto valet manager that guy was all over making sure everyone was getting there cars that valet guy really makes a big difference i hope Mr Brian Benstock reads this,the little guys behind the scenes are the people who makes a difference thank you Berto for taking good care of me.W Gonzalez 2017 MDX

Jojo Fernandez

I went there just to make an appointment for my recall,but this amazing guy named Alex Munoz told me he has an open slot so he tooked my car,waited for an hour..Everything was done!Excellent service!

Sean Curran

Did not have a great experience at Paragon Acura. Messaged the dealer the night ahead asking about a CPO vehicle they had on their website. Ultimately I was let known that someone would contact me the next morning. I received the call the next morning and was asked if I would like to test drive the vehicle as it was confirmed on-site. I chose an available time and would later go to test drive. I came and was greeted by a sales associate whom I explained that I was there for a test drive. He would then go looking for the key and the vehicle. He came back with the key and walked me to the car. While I was checking out the vehicle, the sales associate became very pushy, and asked that I "make a commitment to buy today" or he wasn't going to take the time to move the cars for my test drive. He went on to state that since he would be the one to move those vehicles it would be a lot and needed to know I was serious to buy now. I was very taken back and a few red flags were raised. I had ensured to call ahead, make sure the vehicle was on-site and chose a time the dealer had available. Then I arrive and the car was buried behind a few other cars and the sales associate tells me I have to commit to buy before test driving. This soured the experience entirely. I own an Acura vehicle which is maintained at my local dealer. To this day I have not had an experience like this.

Ricardo Dishmey

Excellent customer service. I highly recommend this dealer i appreciate how everything was explained and the service ive recieved

zi chen

Had a very pleasant experience with Mark. Always appreciate the great service! No pressure, no stress. He explained all options, spent a lot of time showing me what was recommended for my car to be in tip top shape. He also advised me on items I should take care of in the future. Mark was kind throughout the entire process. Highly recommend

Bella Morris

They were extremely helpful and gave me the best dealership experience. After going through other dealerships and just was about over with the experience and ready to give up, Paragon literally came to the rescue a blessing. I do appreciate them and will always let others know they are who to go to. They are a blessing!

Sachin Patel

I absolutely love coming to Paragon Acura. I get excellent service from service from my advisor Stephon Solomon. I thank him and paragon Acura for excellence treatment or me and my vehicle.

Dixie-Ann Sinnette

Completed an online purchase of a TLX with Paragon Acura. Initially the communication was a bit worrisome but once John S. was assigned my confidence in doing an online sale increased. He stayed in touch throughout the process-sending a real time video of the car was a nice touch! The call with the financial rep was thorough; she carefully explained the terms and options and they matched the paperwork. I appreciated John’s transparency when delivery was delayed due to a mishap while detailing the car and then going the extra mile on delivering a loaner car while the repairs were done. John and Kelvin drove >50 miles in rush hour traffic to ensure I had a car. I was pleasantly surprised when the repairs were completed sooner than expected and Kelvin promptly brought my TLX with a large bow no less! He took the time to explain the features and happily took pics of the car too. These guys were authentic, professional and a pleasure to work with.

geo

I've been with Paragon Acura since my first MDX in 2002 and not too many visits to their service department. This review is about the service department. I had two recalls on my 2019 MDX. I stopped by the dealership and talked to Jasmine who offered a service valet pickup option. First time I let someone else drive my car. They came up early morning and picked up the car and once was done delivered it the same day. Jasmine was in contact with me throughout the day keeping me informed and walking me through this new experience. Excellent service! Thank you.

Eduardo Lozano

Excellent Technician,but the wait is too long.

WillPower MenOfGod

Great and friendly place. I purchased my car there and when I need an upgrade that’s where I would go. A lot of improvements have been made since I’ve been going there for my car service for the past 3 years. Staffs are very professional. It’s a huge family there and I’m glad and proud to be a part of the family! ❤️

Ariel Bridges

This is the only place I bring my car for service and they haven’t let me down. Every service advisor I’ve worked with is very friendly and goes to great lengths to make sure I understand what’s going on with my car at all points of service. They really do go above and beyond to make sure your needs are met here!! Just this morning I brought my car back because a part was loosened after my complimentary car wash and they took me in without having scheduled an appointment and fixed it. Highly recommend.

Tony Yeung

Everything that you expect at a dealership; terrible rude service, no updates on the work being done, complete disconnect between the service rep and the actual service garage. Don’t bother making an appointment, you’re still going to wait 3 hours for an airbag recall (30 min job) if you let them. Would recommend going to Rallye Acura if you can. The Yelp reviews for Paragon are more accurate.

tim yeung

The staff was very nice and friendly. Both Wilson and Ali were very informative and helpful. They got me a great deal on my lease! Their cars are excellent. I would highly recommend to my friends.

JACKY WONG

Services my car today Gary and Karla helped me out . Very pleased

karla medrano

My experience at Acura has been excellent, expect for one time. Over all great! Alex Munoz is an awesome and great worker. He always make sure my needs are resolved. He always help in every way he can to satisfied the customer. He is an amazing value for paragon Acura

Peter Brannigan

I've been dealing with paragon Acura for a few years and this morning I dropped my car off for a recall. 7 a.m. in the morning I was greeted by a young woman by the name of Karla. Karlas customer service skills was amazing; she kept me updated step by step and went out of her way to make sure my needs were met. Paragon Acura has some of the nicest people working for them.

Jasper P.

Francisco C., the sales agent that handled the sale for me was awesome and wonderful. He explained the buying process in detail and helped me out while we were waiting for the delay with Bank of America for financing the vehicle. He was readily available for questions and stayed in constant communication with me throughout the car buying process. He is very honest and went above and beyond. I test drove the car and inspected it on a Wednesday and the financing went through on Saturday. While I was picking up the car he noticed there was a dent and a big scratch on the vehicle that wasn’t previously there and he arranged valet service and fixing the car with the service department right away. I love the prompt, honest and open communication that Francisco provided me. He really cares about his customers. Paragon Acura also has the most competitive prices and I like the upfront pricing, no hidden fees and no haggling process. I would definitely be recommending Paragon Acura to my family and for my future Vehicle needs.

Scar Boro

I'm not one to leave reviews usually but I have to give credit where credit is due. Dealing with Paragon Acura and especially sales associate Francisco Collado has been the smoothest, least stressful experience I've had ever shopping for a used car. Absolutely no pressure and no hidden fees. Francisco went above and beyond to make sure we were extremely happy with our Purchase of a 2016 Acura MDX. He ensured that whatever little thing we pointed out was fixed and/or replaced prior to pick up and was always super responsive at all times! Literally. I will absolutely be recommending my friends and family to Paragon Acura. Ask for Francisco!

Ashraf Uddin Mozumder

Very delightful experience whenever I go to Paragon Acura service department. Stephon is a true gentleman and is always a pleasure to work with. I would like to thank him and the team at Paragon for excellent service. Thank you

Mohammed Ismail

Visiting 5th time here to cancel warranty that I purchased on my Acura car. On my 3rd visit I did paper work with another finance manager to cancel. But that paper work never somehow reached her. On 4th visit got the finance manager to do my paper work and was told with 30-45 days. It would be reflected on my statement. After 3 months warranty is still active and I have to chase down people here (finance manager Carleen) .

Luis Olvares

Karla provides me with great service every time she is very friendly and professional ! Makes the drive to your dealership worth it .

Katie Lerro

We had a very positive experience with Alex and the rest of the Paragon Acura team. He was very helpful, walking us through various options and taking us out on some test drives. Buying a car can be overwhelming but we never once felt pressured. We will definitely be recommending Alex and Paragon Acura to our friends. Love our Acura Certified pre-owned TRX!!

Jewel Ahmed

Came in to connect my phone to my cars bluetooth. Mark was a great help. He even asked the customer at his desk to excuse him for a minute so he could assist me. Appreciate him.

faruq ashraf

Serviced my 2002 Acura TL and received great service and great discounts by my adviser Karla . Thank you for the help

Jessica Campoverde

Rod Spodar was my service consultant he was nice and super quick and efficient. I always come here for my services and I am always satisfied. I had an appt later in the day but came to drop off my car at 830am and there was no issue ...how great is that!! I recommend coming here!!

CJ Diamond

Jasmine the service advisor is great! Definitely go see her on your next visit. The best rep in the building..

Ron Roberts

Service was great. My service consultant sat with me and explained everything that should be done and gave me options on my car. Would not go back to another Acura dealer.

Jason Kross

I've had my 2013 Acura TL for 2 years & only got it serviced here. The staff are very friendly and will hook you up with great services & discounts! My warranty expired recently & Alex M. hooked me up with a free diagnosis & even a complimentary oil change! I am so thankful for the staff here that I almost want to get another Acura just to come here again

Susan Regan

Very pleased with my service experience at Paragon Acura. The service manager Rob Brown, went above an beyond to keep me posted on the status of my car through the whole process. The service was completed in the time promised. Thank you Rob Brown for making the whole experience the best I have had at any service department. I will not hesitate to bring my car back next time, it was a pleasure dealing with him.

melesio cruz

Carlos was good. He explained me alot of things. It was a great service he gave me. Shun was great at explaining me the technology of the car. Thank you overall.

Maria Baek

Every time I get service done on my car, I get it through Alex Munoz. He is the go-to guy at Paragon Acura for all your servicing needs. He is extremely helpful in answering all your questions about your vehicle. Questions that I have had about my Acura has been answered quickly. When I finally had the time to drop off my vehicle for servicing, Alex made sure I was in and out without delay. Thank you for managing my car like its your very own!

Michelle Schoppner

I called the other day and spoke with Stephen Solomon. He was very helpful and knowledgeable about everything I asked him. I will definitely be bringing in my car to have service at your location .

Katherine Cedano

They have parking space (a plus)- they make you feel comfortable, welcome, and like a VIP- Wilson is a professional very knowledgeable, 100% will like to work with him again. Everyone working in Paragon is very nice and polite, and the place is sparklingly clean.

Felix Leon

It's like any other business, when it gets busy they lose the human touch but not Mark Caceres. When everyone was “too busy” to even greet me, Mark got up, shook my hand, and told me he’d be right with me as soon as he finishes up with his other client. I appreciated that small gesture.

Heetano Shamsoondar

There was a miscommunication that almost ended up with new being without my car (and baby seat) for two days, but after somw time and me calling angrily, they stepped up and helped get my car back to me the same day. I know it wasn't easy to do in the holiday weekend but they did it. So it was greatly appreciated.

Luis Chimbo

If every dealership had someone as dedicated to the customer like Mark Caceres in service there would be a lot of happy drivers on the road today.

Abena C

I would give negative stars if I could. Bought a car from them 2 weeks ago and they were supposed to fix the seat and AC. AC was fixed and they were supposed to order a part to fix the seat. Everytime I call they say someone will call back and 2 wks later it's still the back and forth. I would never do business with them again

Amanda Triestanto-Widjaja

My husband and I did not come into Acura thinking we would leave witha new car. Our finances were hard to work with. However, we appreciated Alexander's ability to work with us and give us an offer that was ultimately better for us in the long run! He was a great help and we felt he was genuine and on our team the whole way through!

Nam Kim

IT IS WORST DEAL I EVER MADE. DO NOT TRUST its quality of certified pre-owned car. It is ACURA certified not any cheap brand car. How come the quality is such a low and even cheating the warranty period. I was owner of 2013 RDX and bought certified pre-owned 2014. I was so satisfied and 100 % trust about certified vehicle. So I also decided to buy certified preowned to 2017 MDX by trading my old RDX this time. However, It was worst deal I ever made. first of all, It was my biggest mistake not to check the car careful. As I trusted the certified preowned so much, I had basic trust of it not likely buy car on the street. After all deal was made, I found that, -.The sensor of collusion and lane keeping has been out of order which sales guy was said it could be reset easily. but found that the font window has been replaced before. He said there was small dent on it and replaced it to be certified.. -.Driver side mirror has been broken not folding properly. is it broken after inspection???? -.The conditions of The steering wheel is not clean as it the car having 16000 miles. -.There is 2 spot dent on rear bumper which I skipped it because I thought that it is just simple scratch. but it is not, there is exact 2 dent and the distance of it is just like the mountain bolt of front number plate. which means, the dent had been made my collision of the car. -.The front wheel left and light cover has been mis-aligned which means it has been removed and reinstalled for some reason. which I am very afraid of possible hidden reason. -.The tire thread is worn. it doesn't look like depth of it for 16000 miles car. so the wheel might be replaced. -.It is listed year 2017 car but warranty start calculating 2016.. When I made a deal, saleman said verbally it is started 2017. but after all done, I found it calculated 2016 by Carfax... salesman just said "SORRY"... what kind professionalism it is.. They didn't even provided warranty document. I tried to return the car next day but salesman said you will be losing $8K if you return it(which is totally not acceptable) also said please give him a chance to fix the problem and promised to replace new steering wheel.. However, Salesman changed his word and steering wheel will be cleaned only... They ended up replace it but I think this kind of playing game is not for ACURA dealer class manner and customer care. This is my main concern of purchasing this CERTIFIED PRE-OWN vehicle. How come the sensor and mirror went bed after check to 182 point to be certified preowned. So How come I can trust their inspection result of this car. It is serious matter of quality issue. It looks like there is a hidden problem of this vehicle as mentioned above. This is CERTIFIED PREOWNed of ACURA. I need more assurance on the quality of this vehicle. it is totally unacceptable for the customer who has 100% confidence on your product before became 110% disappointed.

Nicholas Davis

Great excellent experience. I’m so happy that I’m so speechless. Thank you for Patrick and Shun for assisting me. They were both great at their job!

Faye Lewin-Neil

Excellent service provided in a courteous professional manner. Highly recommend!

Baljinder Singh

DON'T GOTO THIS DEALERSHIP. I was having issues with the timing belt on my 2012 MDX, called the dealership and asked them for price of changing the timing belt. I was told the price would be $395.00 with the coupon from their website. So I Printed the coupon and took with me. When I got to the service advisor desk and presented them the coupon, the service advisor told me the coupon is no longer available at the price it was listed for. He started giving me number for belt change, he started off with $1490.00. I immediately denied the price and then asked how much am I willing to pay for belt change. Long story short we agreed on $1100.00. After one week got my MDX back, after driving it for a week or so I started hearing noise coming from underneath the engine, took it to my private mechanic and was told the timing belt wasn't done right. Called the dealership again if they could check where the nosie was coming from. They kept my MDX for 1 week and told me they didn't find any nosie. I told them that I took the car to my own private mechanic and was told the timing belt was not done right. Till this day i haven't heard back from them AND YES the noise is still there after 5 months. AVOID THEM AT ALL COST AND SAVE YOURSELF MONEY AND HEADACHE. if anyone interested in seeing my receipt for service feel free to contact me, just to prove that I not making this up.

JAY A

WORST AUTO SALES is what this dealer should be called. the absolute worst car buying experience!! Don't let their friendliness trick you, they are very nice because they are about to rip you off. They are nice but that's because they are happy to rip you off. I dealt with "ALI the Sales manager" and he tried to add a bunch of TRASH worth almost $1600 to profit off of me. They advertise one price will switch the price when you get there. Stay away from THIS CROOKS.

Wang Rose

When I bought my car! They made me buy the extended warranty for $5000 for additional 5 years. Told me I can cancel any time and will refund me the difference!. And now it’s been three years that my original warranty is gone. And they are telling me. That the extended warranty covers almost nothing! So I wanted to cancel! And they are just pushing and pushing! Not letting me to cancel! 2 times they wrote down my number told me someone will call me back and no one did! What a bad dealership!

Brian Chan

Paragon Acura and especially Karla went above and beyond the call of duty. Purchased a CPO from another Acura dealer that had issues not covered by warranty and they worked with me to get it covered. Thanks guys!!

Ledo Kha

Highly RECOMMEND Paragon Acura The staff from A to Z were formidable , just amazing . My sales consultant,mr Patrick Cabarcas(make sure to look for him) was such an awesome guy, and most importantly very trustworthy. Thank you Matt ( service department) for your help

Boss Lee

We are happy for the kind of attention there, for the facility to get out car thanks, Mr.Jhon for all your help.

Kayla Rodriguez

It was an absolutely great experience. All of my questions were answered and I walked out with my brand new Acura. Thank you Paragon Acura for you amazing customer service.

Eliana Perez

Thank you to Monjur, Adnan, Shun. Very nice customer service. The way they work with the client it was great. Thank you again for helping us get out first Honda.

cheffie bot

Manny and Shun they were very good! They helped me out alot with my first Acura. They helped me out very very good they will both be my first recommendation to my family and friends!

Carmelo Susino

I went to Paragon Acura to check out the new RDX. Brian Wagner was my sales consultant. Initially he was helpful in explaining leasing vs finance options. When it came to actually checking out the vehicle the experience was horrible. The RDX A-Spec trim was brought out front with no gas. He attempted to fill it at the local gas station with no luck. I got to drive the RDX around the block from the dealership. This wasn’t my first time shopping around for a vehicle and I expected a better experience. I have shopped at Paragon Honda before and have even been offered test drives with no issues whatsoever. I felt very uncomfortable at the end and Brian was super pushy. I had to ask for his business card without him even offering. When he was crunching some numbers for me I inquired about truecar and he said he was not a truecar representative. Again this was not my first time shopping for a vehicle and I was not impressed with the service here.

eric loo

Service advisor are kind and patiently explain what need to be work on my car.

Salema 87

My husband and I had a great experience with Wilson at Paragon Acura. We were a little disappointed at first when we weren't greeted by any of the group of men standing around the entrance, but while looking around, Wilson was the only one who greeted us and stopped whatever he was doing to help us. We are happy with the whole process and our new Acura MDX. We got everything done at one shot and came home with a brand new car =]

Luis Rivera

Levander Cope is a true professional car salesman. He provided great customer service and satisfaction. Very informative, courteous, patient and polite. Paragon Acura is very lucky to have him their team. As far as the rest of the staff they provided excellent customer service and demonstrated professionalism and courtesy.

Marcus Ho

I've been a patron of Paragon Acura since I purchased my used MDX from a private party that is out of warranty. I've always been very happy with their service and fairness. From my recalled airbag a few years back to a worn hood latch as of late, Paragon has always worked with my schedule and budget. Never hard selling me anything that I'm either not ready to repair or that is superfluous. Communication is quick, pleasant, professional and transparent. I rec'd basically White Glove Service with Mark Caceres. Mark is definitely an asset to this company. Paragon will be my first choice in repairing of my vehicle.

TaJiri Woodberry

This dealership helped me out alot. They helped me get my 2019 TLX. Shout out to Manny, Shun, Enes and Adnan! Their customer service is amazing! Will definitely go back to them when the TLX TYPE S comes out!

Brandon Ortiz

Kelvin and Peter were Extremely helpful and were able to find the perfect car for me. I love my new 2019 Rdx Acura has everything i need. They went over everything with me and the test drive was Great. Thanks a ton guys. Carlos .O

Marcus Acevedo

Great place to buy your favorite Acura we were welcome and greeted by lavender great sales rep Very knowledgeable about the product hopefully buy all my cars from him Great sales ReP

Nyah P

Paragon Acura’s service center representatives customer service is exceptional!! The service manager Matt and my service advisor Vanessa were able to get me a reasonable price of $3800 for an oil change, front & rear brakes, rotors, alignment , water pump and valve, all four new tires and a new caliber. I would recommend paragon Acura’s service center for trusted mechanic work and sales department to purchase a great car. #teamparagonacura

Maria Machuca

I am so happy with my Honda Pilot 2019. I want to thank Jonathan Salom for his great customer service. If anyone wants to go to Honda make sure you go to him..

roman koyes

I have been going to Paragon Acura for the past 5 years and always received a great service. My favorite service advisor is Stephon Solomon. He always goes above and beyond to make sure I always get a great service. Always have exceeded my expectations. Thank you Stephon.

Magda Mierzwa

Do not purchase anything from them . They are the worst dealer ship ive ever had to deal with . Nothing is done on time. The cars dont pass inspection after they are sold. The sale people are rude . They give you a whole run around . i usually dont write review but they are horrible. Words cant describe how bad and unprofessional they are. Worst place and customer service .

AnneMarie Vasquez

Worst Customer service. Would have been an easy close but staff were either relaxing for the day or perhaps they made their sales quota for the month and so they decided not to work that day and just sit around and ignore customers. Not my loss but theirs!

Luciano Valentin

Shun has been a family member to me for years and she introduced me to Carlos to help me purchase my first Acura. I've had a Honda Pilot for years and finally I joined the Acura Family. Thank you so much for everybody's help.

Mary Grande

Great dealership, extremely accommodating. Manny wasn't pushy or made me feel uncomfortable. I highly recommend and will be going back

gixxercon39

Since 2010....not much to gripe about

Paul Hubas

Didn’t have an appointment and it was late in the day but Mark accommodated me anyway and I really appreciate it. True gentleman. Thanks again.

alfredo reyes

“Awesome service by Karla Bayas Today was my first visit to Paragon Acura where I was greeted by service quick . What a pleasure it was to working with karla bayas. I Will definitely be coming back to take care of my future service needs. Thank you guys great job!

ramesh parmar

Excellent reception and speedy resolution of issues

Anwar Miah

Today was my first visit to Paragon Acura where I was greeted by service consultant Stephon. What a pleasure it was to work with him. He explained the multi point inspection informing me of my vehicle service needs. I replaced the battery today and perform a state inspection. Will definitely be coming back to take care of my future service needs. Thank you guys great job!

Elizabeth Rivera

My car was serviced today, the service was OUTSTANDING as usual! Everyone is professional, attentive and informative. Michael K. is an awesome Service Advisor. Highly recommend Paragon.

Marcus Richardson

Alexander is the best! He is thorough, willing to work with us and very professional.

Javier Pulla

Service was great when I finance the car everyone helping and being so nice. But when it came for a money rembusment no one can help me and no managers are available or can't reach them out. Almost 4months I haven't received my money back ? Who's the head manager in this place very unhappy now.

Ivelissa Collado

Always a pleasure coming in to paragon Acura on northern blvd. I Always get service for my car done by ALEX! his a very efficient and nice going person. Always makes my time worthwhile with his jokes. While I wait for my car service. Overall his customer service is excellent ask for Alex when ever you need anything done for your car. Thank you ALEX!!

Akm Hasan

STAY AWAY! ONE OF THE SHADIEST DEALER I CAME ACROSS. They offered a deal via email and in person. I wasn't ready to take the deal at the time and was assured that the deal is good until the end of the month. When I decided to seal the deal today, they went back on their words and told me it was miscommunication. You want to tell me 3 people (Sales Manager, Sales Person, Client Service Manager) misinformed me? How do you deny something that was written in black and white? Apparently these people have no problem with that. I will never do business with these guys and will ask you do the same.

Jeremy R

I highly recommend Paragon Acura. I genuiniely appreciate the friendliness and professionalism of the staff whenever I visit. If by chance you go to get your vehicle serviced, don't hesitate to ask for Alex Munoz because not only does he know his stuff, he will make sure you do not leave unsatisfied.

Sandra S

I enjoyed how welcoming, informative and patient the staff were at Paragon Acura. Thomas Ng made sure to know what we were looking for and offered us a test drive which we did. He shared his knowledge on the TLX A-spec and we got to know a bit about him too. My partner and I were very happy with the excellent customer service (As well as the car :D) we received and hope we can continue in the future.

Marlon Lynch

The staff went above and beyond to make sure we were comfortable and educated on what we were getting with our purchase I am highly satisfied!

sonam yankey

They call you saying car is ready to pick and you come to think it’s in front ready to pick up but they keep you waiting for 30 min which means car is not ready to pick up paper work does not take 30min. This not the first time came to do oil change they said it be 30min to hour but had me sitting and waiting for 5 hours don’t come here for any Acura service go some where else as they love to keep you waiting to make believe that they are so busy in the service area and the shower room.And after 30 min of waiting this guy brings my car window down blasting my Ac an the moon roof is open like why open windows n blast ac so unprofessional.

Blanco Nyc

Went to get a diagnostic on my 09 TL that kept needing a boost to turn on. My advisor Karla was very helpful & kept be up to date to what was going on. Found the problem & haven't had a problem since.

La Flaca K.

Everyone was professional. I was provided with options while I waited for service, a Lyft car took me to my destination. Once vehicle was serviced, someone delivered my vehicle to my location. I also appreciated the comprehensive diagnostic report.

Kilo7Echo

Came here with a lease from another brand and the experience here was great and much better then my previous lease experience with a different manufacturer. Patrick C, really went above and beyond to help make a smooth transition from my previous lease into a new one. I had a quirk with my old lease that Patrick C helped me out with as well, it was a pleasant experience from a great dealer and a great sales rep.

Miguel Gil

I had an awesome experience with Alex at Paragon Acura, he was very helpful with what i needed for my vehicle. I would definitely recommend Alex to anyone looking for great service.

Jairo Santos

Our sales rep Tupac was great he listened to our needs, budget and delivered. Top notch customer service highly recommend him as your next sales rep.

Peter Tam

Stephon is friendly and thorough down to starbuck coffee

Angel Monzon

Very great service will recommend seeing rod spodar, thank you for your service

Mary Grace

OMG the professionalism and care that they took with me was outstanding. The door to door service, the complete explanation of repairs and they even worked with me on price, who could ask for more. I feel in very safe capable hands and WILL be back to see Stephon Solomon again. Many thanks to all the Acura team for fixing my baby.

Roslyn Mccall

Let me tell you about my service advisor Stephon Solomon, he is the best. He's listens, explains and make sure the job is done right. If you looking to purchase a vehicle or just get your car service please stop by see Stephon, you won't regret it.

Chantel Gang

My husband and I did not have no idea that we would be buying a car when we went to ask them a few questions about my old car. The staff at Paragon Acura was very polite and professional. Noel Espinal was a fantastic sales rep for him to be new there. I would recommend everyone that is looking into a new vehicle to stop by there and ask for Noel Espinal and he will take great care of you.

edilberto Baez

Fabolous experience purchasing our first Acura! Manny and Shun were both great. Manny was such an amazing salesperson and Shun she was such a funny person. They explained everything to US and were very happy!

Jesus Fernandez

Amazing work from the service agent (Alex) very satisfied from begin to end

Chasity Guz

I would have say Paragon Acura dealership is a good experience. The staff are very welcoming. But as for my service guy Alex Munez, He makes sure I'm satisfied with the work that needs to be done to my vehicle while explaining whats the best decision for me . He's the best assets for this company.

DannyD

Purchased my most recent vehicle here. Did the online service. Madeline was great and assisted me with everything I needed to do prior to purchasing the vehicle. I denied the service of them bringing the vehicle to me for the test drive and I also denied the delivery of my new vehicle to me as well. Clean dealership and everyone was nice, well at least the ones who interacted with me. If you're going to get your vehicle serviced, ask for Stephanie. She's great!

Giovanis Tovar

I came into service today for a check engine light repair. Before going to Paragon I had the vehicle scanned at auto zone. They gave me a generic code saying vehicle has a evap leak. When meeting service advisor Stephon he explained the posibilites of the code and performed further diga to see what the vehicle needed. Not only did he expedite my repairs promptly he provided me with great service. Thank you Stephon

xiuli chen

thank you to Shun and Zhenbin for helping me and teach me my first ACURA Purchase. They helped and explained everything in a very clear way and their outstanding customer service. Thank you so much for their perfect assistance!

Jason Ramos

Really upset i bought a acura tlx aspec because i saw a guy on the highway that looked like he had the 2020 TLX type s with the 4 mufflers and mine only has 2 And did not sound as nice as his did I also found his car on youtube. The sales guy told me it was the same car is not turned out the guy converted his car into a 2018-2019 Aspec and he had the 2015 tlx sh-awd really madd about this mine is fwd . I paid all this money for whattt

Nazaret

They were trying really hard to get us to upgrade our car lease, lol. Otherwise, nice place, good service, good coffee and the cars are great.

Joel Higgins

Very professional, they explain every fee and you know exactly what you will be paying for your vehicle of choice.

Sa Xie

We recently had a wonderful service experience at Paragon Acura due to the kindness and professionalism of Service Consultant Mark Caceres. When an independent tire dealer diagnosed the road noise from our 2016 Acura MDX as being caused by tires AND struts, a potentially costly repair, or wheel bearings, which were still under warranty, we researched the problem and decided to get a second opinion from an Acura dealer. We contacted Paragon Acura and were fortunate to have been connected with Mark Caceres, who very kindly and attentively listened to our concerns and told us to bring the car in and he would be glad to have it checked out for us. In a very timely manner, he and his mechanic verified that the struts, wheel bearings, and wheel balance were fine and that we only needed new tires to cure the problem. He recommended several brands of tires, and we opted to go with the high-quality Michelins that he offered at an extremely competitive price, which we weren’t expecting from a dealership. Mark was extremely patient, courteous, and thorough and took a lot of time helping us with this problem to ensure the best solution for us. Due to his expertise, our car now runs smoothly and quietly, and we were saved from the high cost of unneeded repairs. We highly recommend Mark and would definitely return to this dealership again in the future because of him.

Johnny Calibar

Great service and professional personnel.

Karim Mossaad

-Not to be trusted- They baked in a $2000, additional warranty in my payment plan without telling me. Then the manager said to my face, with a big smile "no one put a gun to your head". Over 200 people gave them 2.5 starts for a reason. You're right Mr Manager, no one put a gun to my head- but someone sure slipped something in my drink. (Metaphorically) - Not to be trusted.

Felix Taveras

Great customer service. Ask for Stephon Solomon , he is the #1 advisor in paragon Acura in queens. Will come back for any issue with my car in the future. Thanks stephon!

Stephen Romero

Stephen was awesome from the min I walked it I appreciate his help so much thanks looking forward to great service when I get back

Stephen Greenbaum

Great customer service.Alex Munoz was very friendly and helpful and had my car serviced promptly.

ORLANDO GOMEZ

Paragon Acura- Honda Best dealership ever! Paul , Mark and Eileen we can’t thank you enough for such a great experience and smooth transaction! We love our new car and we love paragon!

Ryan Nasir

Very friendly Staff! Everything is perfect there. They could improve the service time. 2+ hours for a simple oil change didn't make much sense. It wasn't even that busy then.

perlanunez407 .

Went in there recently for a test drive and after the test drive, I received a phone call every single day, even after I told them that I was no longer interested. Finally spoke with Nick and told them (again) that I was no longer interested and instead of being professional, he just hung up the phone while I was still speaking to him. I don't think you would call someones phone to try to convince them to buy and then hang up when you can't get your way. I'm sure there is a more PROFESSIONAL response to this. Apparently, this is how you would get treated at Paragon Acura when you decide not to buy and it should raise a few flags. This is not the way to treat any kind of customer whether you are buying or not. This lets me know that this location is not looking for the best interest of the customer...only to sell. I wouldn't go back here even if I wanted to buy an Acura.

Barry David

they tried to make me buy an oil pan that was not needed be careful when going there to have servrice on your car

Ana B

Had great service today every time I come Karla helps me out with great professionalism .

Rhona Most

On Wednesday we were on our way into the cit .We were on the LIE around Woodside when our transmission started having a problem. We drove to Paragon. Our service manager Alex Munoz was great. He took care of getting the car repaired and sent us home in a car service. The next day our car was delivery to us at our home in Suffolk. Thank you Alex

Martha Staley

My experience was outstanding. Mr. Jose Perez was courteous, very attentive and has great host qualities. I was able to feel safe and comfortable in a work environment that has alot of people moving around. I would come to do business at this ACURA at anytime and recommend it to others especially if Mr. Perez continues to be a sales consultant.

Sayeed Patel

Went to Paragon Acura for an Oil change, i was not expecting the kind of service i got since it was a small job to be done on my car.Got an Excellent service from Robert Brown who handled me .From the moment he took me and till the moment I left the dealership he was handling me and giving updates. He was very patient, super helpful, a game changer and generally a nice person. He has encouraged me to think about buying a car and raised my confidence towards Acura and especially PARAGON ACURA. I recommend Mr. Robert Brown and PARAGON ACURA to other people as reasonable and trustworthy to do business with.

Guy Thelisma

My advisor..ALEX MUNOZ..is the best .. Always on top..let me know munite..by munite what they are doing with my car and when its going to finish.. Fast service. Always there for me AT PARAGON ACURA THEY HAVE THE BEST SERVICE..OUTSTANDING.. ITS A JOY TO GO SERVICE MY CAR THERE.. THEY TREAT YOU LIKE FAMILY..SPECIALLY ALEX MY ADVISOR..THANKS FOR A GOOD SERVICE WELL DONE. KEEP UP THE GOOD WORK ALEX..!!

Henry Olguin

I highly recommend the Paragon Acura, best of the best. Mark Caceres is an excellent service advisor. He help secure a good price on fixing my car. I’m very satisfied with the maintenance/ repair work. Mark was very professional. Explains in full detail what work needs to be done. Always look forward in bringing my car in for maintenance.

Mehdi Doha

Service Advisor Alex Munoz is the only reason I am loyal to Acura Brand. Alex treats his customers like family and always makes sure you are safe and the car is in excellent condition when you get your car back from servicing. Guys please visit Acura Woodside servicing center and ask for Alex.

Denard Tyson

I bought my car from paragon acura and i love it.Rod spodar always takes great care of me .Thank you guys

Inessa Kandov

I just had the best experience with Alex Munoz at Paragon Acura. My car needed service and he walked me through the whole process and made it so easy. Knowing that it would take a few days to fix because of the holidays, he made sure to get a taxi to take me home and have the car delivered to my house so that I would have no headaches. Very impressed with the service and wonderful staff of Acura. Highly recommend them and Alex of course!

habitual 1M

service was incredible good thanks to Alex munos. I left the shop with a big smile so thank you so much Alex Munoz.