Reviews of Northstar KIA (Car Concessionaire)

Matthew Filardi

Typical shady BS in dishonest dealership the price as listed on the vehicle 6995 on auto trader when I got there they added on $4000 worth of other fees Including some $1200 security system None of these fees were listed on the On auto trader Their excuse was O dealers do this all the time Yeahdishonest dealers

Jesus Taveras

Best service ever experienced period!! Their entire staff outstanding from manager to service.

David Smalls

Had a great experience at Northstar KIA very great service and atmosphere staff there was very friendly and answer every question they make you feel right at home.

Brett LaFlamme

Great, quick and friendly service. Will definitely be back to have my Kia serviced here again

SL BKLYN

Do you want to have the experience of taking the wrong baby home from the hospital? That’s basically what happened to us at Northstar Kia. We owned a 2011 Kia Soul Exclaim and wanted to test drive a new one only because we were interested in getting a car with the latest auto-driving features such as Lane Departure Assistance and Forward Collision Warning. We told the salesman specifically that we wanted a car with these features. On Sunday December 30 2018, gave them $1,000 on our credit card and signed a contract for $22,160.76 which took into account a $2,000 rebate and a $4,000 trade-in allowance. The manager also signed it. The salesman advised us that there were not many Kia Soul Exclaims with the specs we wanted so it would take a while to get one. We told him that was fine, and we all agreed that we would pick up the car in mid-February. Then we never heard from the dealer. In early February I started calling them. We were told our salesperson was no longer there and that the dealership had changed hands because of problems with the prior dealership. They could not find our contract. They did find our $1000 deposit which they did not offer to return. After they stalled us for a couple of weeks and kept pushing our pickup date forward, we finally agreed on February 18 2019 as the pickup date. We arrived at Northstar Kia on February 18 2019 as agreed at 3:30 and were introduced to a salesman named Moon Lee. The whole experience was starting to be like a science fiction episode where you go to your office one day and everyone you know has been replaced by people you don’t know. We were there for five hours. The dealer did not have a car for us when we arrived. Nor did they know what kind of car we wanted or what price to charge us even though I had had extensive conversations with them earlier in February. We had left our contract home assuming stupidly that they would have a copy even though we knew they had lost it. I had my husband go on the Kia website and rebuild the car. At 8 PM, which at that time of year is after dark, they brought us a car that they had picked up at Hudson Kia in New Jersey, and shoved it at us. I was concerned that the price we were being charged exceeded my memory of what we had contracted for, so they offered us a free installed roof rack, which we accepted because I wanted a roof rack. Mr. Moon told us that if we gave him a five star review on Yelp we could have free floor mats. We drove it home to Brooklyn. In the morning I noticed that the car had two scratches. I brought the car back to Northstar Kia and got my roof rack thinking the only argument we were having was about scratches. But the worst was yet to come. In early March I finally sat down in the car with the manual to really learn the car. I looked for the lane departure warning button where the manual said it was supposed to be and saw that it was blank. The car did not have a lane departure warning feature. Worse it did not have forward collision prevention or enhanced cruise control. The only self driving feature it had was a rather inaccurate beeper that was supposed to warn you about how much room you had to pass. The whole point of getting a new car now was to get those features and lo and behold this car did not have them. When I so advised my husband, he absolutely could not believe it. What a nightmare.

Sal A

Excellent experience.Salesperson Te was a pleasure to work with.The staff was great and even delivered my new vehicle to me same day. Highly recommend this dealership.

Steven Gonzales

There service is very bad and the line is always long and they don’t take care of you in a very good way. I don’t recommend this place to no Kia owner.

Niurka Martinez

I had a great experience as soon as I walked in. They were very patient and answered the millions of questions I asked with a smile on their face. I was very grateful to the sales manager Joel for explaining everything and getting me a great deal. I was very satisfied and would recommend this location to whoever is in the market for a new vehicle.

Stephanie Fabara

I made a great deal, fast and easy! Thanks to Raúl, he helped me a lot, and answered all my questions. I am very happy with my purchase thanks to him :)

Nicole Nixon

I usually don't write reviews regarding service. However, yesterday I stopped by Northstar Kia in efforts to trade in a car that had cost me so much money to repair mechanically. I was at my wits end because nobody would trade the car in and finance me a new one. I was Blessed to meet Jasbina from Kia Long Island and I had a complete meltdown while speaking to her about my circumstances. I felt defeated and out of options but Jasbina was so understanding and so patient with me and told me that she would try to help me. She was very honest considering my difficult circumstances with my upside down finance. I left the dealership elated and no longer felt defeated when Jasbina and her team was able to get me a finance for a brand new car. The tears are rolling from my eyes as I speak because Jasbina made something I thought was impossible possible. I cant thank Jasbina and her team enough. So if you think that getting a new car is impossible when you have credit issues. Please stop by Long Island Kia and ask for Jasbina. I promise you will not be disappointed.... Nicole

Juan J

Have been here 2-3 times now but waited till today to finally write a review. I must say I felt very good with how they treated me and how Darlyn Davis spoke to me and assisted me. They have new staff and this review is relevant to the Service department, since I haven't gone to purchase yet, please keep the review in perspective. Since I've been there before I did notice a change in the staff and apparently under new management. Nevertheless I went into the show room and things looked a little different, less sales reps but they have the newest models out etc. Try them out for service and see what you think but I appreciated what was done with me.

Maneuver G

Amazing services coming out of Northstar KIA great staff along with them took care of me with no problem was all love ! Special shout out to my guys Jay King and Efrain nothing but the best from these guys really made me feel comfortable with my purchase and the whole process with it. Come down to Northstar KIA in Long Island City and get your car today

Florin Toma

The best customer service...

John O'Gorman

This time was good. There has be a change in the new staff , which was needed. Exelent service

Raphael Gonzalez

Had a great experience at Northstar KIA. Walked in looking for information and wound up leaving with a brand new car. Our salesman Jose Molina was great all around. Took a lot of time with us and went over pretty much everything we could think of from the cars to the dealership. Never felt we were being pressured and really came away with peace of mind that they will be there for me going forward. Jose was terrific. Highly recommend Northstar KIA if you’re looking for a new car.

Naida Walker

This dealership is the best. They were very nice and put me in the perfect car for me and my budget. The salesman Jose was awesome. I will definitely come back when it's time for another purchase.

Choi Taemen

Better facility than before and easier to street parking or able to park on their lot. cozy waiting room and clean restroom. Staffs are always nice and cares about their customer’s safety. They are willing to listen to customers and try find every way to help cutomer’s need. 100% recommended!!!

Alaa manassrah

Victor was amazing treated me well. The entire process was quick and efficient. Affordable and they work to your price, with little to no hassle. Go here!!! You will not be disappointed!!! It’s the best car buying experience I have ever had. Thank you guys and To all Northstar employees.

Newton A Sanchez -Rodriguez

From the minute I drove up I was treated with the utmost respect. Everything that was to be done was clearly explained to me by Edwin the service manager, it was a pleasure stopping in for my first service. I must say that I was apprehensive at first about getting my car serviced since I didn’t purchase it at Northstar but Now I know that I don’t have to worry. Will definitely come back at my next service interval.

David McNally

Great experience from start to finish. Just got first service and NY State Inspection, but process was professional , efficient and pleasant. Very happy.

Conrad Mea

I've been leasing with KIA for 9 years now, through different dealerships. I can honestly say that Northstar KIA is by far the best! The staff was great! The level of service was fantastic!

J.h O.

I recently leased a car at Northstar Kia, and I'd like to give

david branum

Every department at this dealership tried to scam us. Test drove with Joe (nice guy) then came back the next day to buy. Joe wasnt there, so someone else took over. We were passed around by 3 salespeople. Two of them told us the car had a mandatory tracking device already installed (iTrax), but it only cost $20. A third salesman restarted paperwork that the first one apparently filled out wrong. We waited for 6 hours to start the contract. Ron in Finance told us the tracking system wasn't mandatory, but reduced the price to $5 since we were misled. That price was not worth arguing over, so we kept it. The total cost of the car was higher than I expected, but I figured i must've calculated wrong. After getting home we noticed Ron had added an additional $995 transpo fee and the tracking device was $495. I called the next day and complained. Joe came in and made sure the contract was redone without the extra fees and without iTrax. We went to the service dept to remove the device. The lady in the office said they removed it and showed me a box, but I asked the mechanic separately where the device had been installed and he didn't know what I was talking about. He said all he did was run a diagnostics check on the car. THERE WAS NEVER A DEVICE IN THE CAR! THEY LIED! Which means they charged me for it and didn't include it! Ron then waited a couple of months before sending our contract to the bank. We called him several times. He swore he sent it in and then tried to convince us the bank was charging the dealership for our car and we should make payments to the dealership to reimburse them. THIS MAKES NO SENSE! CLEARLY A SCAM! I reported them to Kia's corporate office and to the BBB. DO NOT TRUST THIS DEALERSHIP!

Jose Salcedo

Great experience and great costumer service, thanks to Carlos for the attention. I’m ready for the summer!!!

Nrupesh NYC

Courteous , hassle free and friendly . No stress . Convenient :1 block from subway so just in case .

chris alonso

This is a great dealership. They handle everything correctly. Two main people that I trust is Jonathan King and Efrain Fournier. I heavily recommend this place.

Peter Kim

Darlyn was a huge help! She provided me a loaner car at no cost to me for the inconvenience I’ve had of not getting my car fixed in time due to weather conditions delaying arrival of car parts. Thank you!!

Rose V

I have been trying to get my refundable deposit back for well over a month. Each time I get a differnt excuse. At first they said sure come puck it up, I arrive and they cannot open the safe or write a check even though he is the manager. They said we will mail it. Ok fine. After two weeks of not getting it, numerous calls and unanswered texts, they say it is going out. Wait a few days and oh it was sent to the wrong address, but had no tracking information. Then the manager is on vacation. Then we need a copy of the receipt with the deposit info. I thought the check was in the mail so why this run around? Another week goes by and assured the mgr is back and it will go out today. Now it is Friday and I have texted everyday for a update. After texting I’m contacting BBB and and consumer affairs, I get a text it has been sent but they don’t have time to send the tracking info. Guess Monday morning I will have to make lots of phone calls. Don’t shop here if a deposit is required. You won’t see it anytime soon. Update: there is no way to reply to another post. But here I am, still waiting for the refund. A reply was given to contact Darwin he was truly sorry and wants to fix this. The phone number is always unavailable and the mailbox is full. He has not attempted to once call me although Raul says he is aware of situation. I will continue to give updates and will be posting on other sites.

Daniel Nieves

Let me begin by saying that this is more a reflection of the business practices that all Kia Dealers are using with the Kia Telluride. I was contacted by Northstar and asked to come in as they had a Telluride Prestige SX in stock. I was also told that I would not be charged over MSRP. Fast Forward once we are ready to discuss the figures, the car was marked up $10,000 based on the “demand”. I spoke to the owner who said he will accommodate me based on the misinformation I received. They promised to honor the price based on MSRP. I will say they were very nice and I will not take away the fact that they were professionals but there was also a bit of deception as well. It turns out the vehicle that they stated was in stock in order to get me down there was suddenly not available. Though I had a vin and stock number of the vehicle posted on their website, they stated the vehicle wasn’t in stock and in order to honor the MSRP pricing I’d have to wait until sometime in November. I am frustrated that 1) I was made to come there and promises were not fulfilled 2) The deceptive practices. Again the folks that helped me were nice. Nice and ethical however are two different things.

Brian Overall

Great Team of people. Edwin was very friendly and helpful.

carlos icaza

Finally I found the car I want, excellent customer service from Raul Castro, he really help me to choose the car I want.

Daniel Decastro

It was an amazing experience getting my first SUV here. The Sorento is amazing. Jonathan was the guy who helped me, he was extremely hands on, cool and knew what he was talking about. He is very friendly and helpful, the staff in general is kind hearted and willing and ready to assist you if you have any concerns. I look forward for many more great experiences! Keep it up! Keep it real!

Eve Lu

My experience at Northstar exceeded my expectations especially since there was a small snowstorm. Enough snow to delay all services. But that was not the case. My appointment was at 8am and they promptly took care of me. The 2 service advisors that greeted were very pleasant. Friendly helpful and sweet. Definitely would recommend to everyone.

Amanda Lehrer

I purchased a Kia Telluride through them and I would not recommend others to do the same. Unless you want a headache and a brand new car with ripped seats and trash all in the backseat. Very disorganized, gave different prices in emails and it seemed nobody knew what they were doing. You also get a big call center when you call, which in itself is misleading. Run from this place

Kit Yan

The service team is amazing here! Thanks Darlyn for being the best!

Malika Mokeani

Fantastic service, great atmosphere and professional experiences. I was approached by Nouman tariq who took his time to answer my questions and provided me details. I was trilled with him and he was doing an excellent job he gave us a test drive on the new car we purchased today which is a kia Optima from him. After test driving we were a lot happy with him helping us getting the car he introduced us to his finance manager Chris also his sales manager victor they bother very calm and professional with us and providing us with all the details. We recommend everyone to buy their car from here especially ask for nouman who was an excellent salesman that did the finest job wit us. Recommend for all new buyers who wants a new or pre owned car.

Brett Lusby

Jonathan King is the best salesman I have yet to come across, and I grew up in a car salesman’s house (sorry Dad). I felt extremely taken care of and he was easily able to answer every question I had. Would recommend buying a car from him 10/10

Tamarra Roberson

I was referred to Northstar Kia through USAA. The sales manager Joel along side John the finance manager was nothing less than amazing. They welcome me as if I was apart of the family. Also, John went above and beyond to get the best deal according to my credit. I am forever grateful! I love my new car.

Mamur Tadjiyev

Thanks northstar and Tee for making it possible for my family to get a 2020 Telluride

C Marsh

not a good place to do business. They stall customers, take too long to forward completed application to bank. Why does it take over a month for transactions to be finalized? I was going to buy my son a car from here. But after witnessing the hell they put my family member through at this place. I went elsewhere. I wanted to throw the whole dealership away. They told her all kinds of stuff that turned out to be wronged

meme jaja

First I called the dealership about a specific vehicle, and color, I spoke to someone and they said They Have the vehicle, when arriving to the Ship, and you asked about the car they said oh we have that car just not in the color you wanted. So they me showed me something else. I drove 3 hours to look at the car, !!!!!!!!!!!!!!!!!!! Then they to convince me to finance something totally different And convince it was a better deal and car, now I went to Kelly blue book and they was shown to be overly priced by the dealership. Also went to true car, Saw the actual price of the vehicle, they try to add on $3,000 more, TOTALLY RIP OFF!!!!!!!!!! DONT BOTHER WITH THIS DEALERSHIP!!!!!! YOU MUST BE CARFUL!!!!! YOU SHOPPING AT YOUR OWN RISK!!!!!!

Bilkish Aktar

Tee was great Thank u so much

Michael Udensi

Northstar Kia was great I️n helping me purchase my new Kia Stinger. They didn’t have any on the lot, but my sales person Alfred saw that there was a used one, a took me there to drive I️t to get a feel of the car. Once I️ drove I️t I was hooked. Alfred was able to order a new one from another dealership for me and have I️t delivered I️n 2 days. Very smooth experience. Would highly recommend buying a car from here. Ask for Alfred to help you out.

Rose Jank

I had a 10:30 appt. and i arrived early and they took care of me. The staff are amazingly polite. they have a great waiting area with tv, computers, magazines and you can even charge your phone. you can't be board while you wait for your car. GREAT PLACE!

Deanna G

service was excellent Definite will be bringing my car back for service!

Willie Charles

Once the sales was made they could care less

Shah Khan

Compared to other KIA service centers in Queens, this is by far the best in availability and customer service. The staff are very welcoming from start to finish.

Keneil Soni

This dealership is the best one out there. My experience was so great with Victor and I got a great deal for my new car. The staff was was great and extremely open, and the whole process of getting my car was speedy and efficient. I'm very happy with the deal I got on my new Sorento and I would definitely recommend this dealership to anyone looking for a new car!

Roman Olivo

Everyone was great . Thank you Raul & Ron for your great service , much appreciated

S. Bianculli

Great customer service! Very happy that I went to this location, they took my car right on time and didn't take long at all to do the service. Very satisfied.

Enrique Gonzalez

Great customer service. Very pleasant and attentive. Victor our salesman was outstanding.

Anahit Pogosian

Outstanding service and a wonderful team that listens and takes care of your needs. Brian and John were an absolute dream to work with. I’d give them more than five stars if I could!

Jazmyne H

Had a great experience here, they went out their way to accommodate me and get me to a fair price overall. Danny is the best !!!

Leann O'Brien

Horrible experience, they lie and then are nasty when you call them out on it. The "manager" tried to sell an extended warranty as a certification to make up an incorrect price listed on the website. Drove two hours after being "assured" they would beat the price due to a sale going on.

Rafi Spitzer

Sadly, this dealership is disorganized, unhelpful, and did not treat me or my wife with respect. If you say everything will be ready at 10, we should not still be waiting at 10:45. Disappointing.

Yessica Collazos

The best dealer.... they are very nice people. They helped me with what I needed. I recommend, I love my car.

Manuela Shala

They are amazing!! Make you feel like family. Got in confused cuz I never had own a car before and left with a brand new KIA Forte 2019. A big thank you Northstar KIA. I absolutely love my car

Anatolii Kozar

Had good experience of leasing my first car!salesman Carlos explained everything in details,and all staff in NorthStar KIA friendly and useful!!!hopefully I’ll have positive opinion from now and to the end of my leasing

Chelsea Kaczmarek

Great experience very easy to work with on my purchase. Highly recommend them!

Emmett McCullough

Unprofessional, tried charging me $1000 month for a Kia Telluride lease. Walked out, do not waste your time.

Joe Maldonado

Amazing service all around! It was my first experience at this Kia and they exceeded my expectations. They took the experience of getting your car serviced and created a very positive result. I would gladly get my car serviced here again. The woman who managed the front desk was stellar with her communication and customer service. Cannot say enough good things about her!

Ben G

Had warranty work done here. They have a small work area, but I was able to drop off my van and have it fixed without any hassle. They also found an recent active recall for the doors and performed it as well. They were able to work with my schedule and I didn't have to wait too long to pickup the van. Thank you to the service dept!

Ermin 776

This is my first review I did of anything or any place. I decided to do this review because of amazing experience i had at Northstar Kia. People that work there treat you beautifully. i dealt with John and Jose and both of them are amazing. From the amazing prices that no one else was able to match or beat to just how friendly the staff is, this is truly a 5 star dealer.. Very knowledgeable. they explained every aspect of the car to me and made my car buying experience a great one. I would and for sure will recommend this dealer to all my friends and everyone that reads this. Give then a try and i promise you wont regret it.

Teddy M

The new management and sales people are 100% great! They really try very hard to help you get the car that you want .

Dilenia Azcona

Vinny, Product Specialist, was the best salesman I’ve ever dealt with. He was extremely patient with me and answered my questions and worked diligently for me to get the car I wanted. Really appreciated it!!! John, the Business Manager, was the best as well. Great personality and talked me through the whole application process.

mariuxi llaguno

Awesome customer service. Raul was very patient and help me get was i was looking for. Love my new car

min kweon

The nicest customer service that I experienced in NY. I took my three little girls with me and despite of long waiting time, I am very satisfied with their service. I took my car due to leaking on fluid tank and they filled up the wash fluid too!! I didn’t expect them to filled it up so it was a big surprise for me. After the service, I went to grocery shopping and the back passenger door( power door) didn’t closed completely. Just by looking at it, it seems like closed but the system says it was opened. I called and they helped me get it fixed over the phone!!! Very helpful and kind. The only negative is the parking. I am from TN where free parking is available to most facility and every dealers have their own parking lot. So it was pretty new experience to find a dealer without parking lot. Other than parking issue, EVERYTHING WAS PUUUURFECT!!

Joseph

I went to North Kia today, after seeing 2020 Telluride EX on their website for $38,016. When I got there I was greeted by salesperson named Johnathon, he was very nice guy and accommodating, the two stars rating for him otherwise I would have rated this dealership zero stars. Right away Johnathon informed me that the car was not available, that’s deception #1 , but I decided to give them a chance to do business with. I had my share of experiences with Leases in the past, so over the years I educated myself on how leases are calculated. Now let me tell you about dealing with the sales manager Efrain Fournier, this guy wants to lease me 2020 Telluride EX for $489/ month with $3800 down and trade in which he valued at $6500, that’s another rip off, because I appraised my car at several different places at $7900. Anybody who is familiar with lease calculation, will tell you that this is an outrage rip off in broad daylight. Luckily I am an educated person and didn’t give the opportunity to Mr. Efrain Fournier to rip me off. Once again I want to thank Johnathon for his professionalism and integrity. If you are in the market for KIA car, avoid this place particularly Efrain Fournier at any cost.

Kathleen Bishop

Excellent Service...And Excellent sales Manager....And Mr Moo very very helpful in all my needs..Thank you

Harry Reiss

DON'T GIVE THEM YOUR CREDIT CARD. Went in for regular maintenance on my brakes. I explicitly told the secretary I know there's a blown out headlight but don't do any maintenance that is not covered under manufacturers warranty unless you ask me before. After waiting for 2 hours they told me the car is ready we're charging you for changing the headlight bulb. DON'T CHARGE ME FOR SERVICE i NEVER ASKED FOR.

jesus leonel rodriguez hernandez

Place is nice and give you several options to purchase, only issue I found is that to look to a used car is in a lot but to talk about price and deals you need to go to another location.

Patrick Wang

Very courteous service and attention. Darlene clearly explained the servicing procedures and invoice items prior to requesting my signature. Will definitely come back for further servicing needs.

Ivan Vodopian

Just got Telluride SX Talk to Moon Lee! He is the guy who is in charge of inventory! Had a great experience with him. Professional and not pushy like usually sales people could be. I was on my way to buy Subaru but KIA is so much better.

Ayub Khan

Another horrible place that have wasted my time. Arial who was the sales person was rude, not professional at all and most of all he didnt seem like he knows what he was doing. I have provided all my information and they pushed me to give them money on the spot. How can i give money without knowing what i am getting. They were unable to give me any information. I walked out but then i see later days that there some suspicious activities on my credit report.

Gil Guillen

Kia company had almost ruin my career. I traded my Toyota Camry with their Kia Optima. They told me to respectively pay my monthly bill on time for Kia and they will take care the remaining balance with five monthly pay on my Toyota. They failed to do that plus they failed to send me a billing statement through mail for me to pay my part. Instead they called me almost two months and try to make me pay over the phone. They kept calling me and so as the Toyota finance. My coworkers reported me to my administrator that I'm more on the phone than taking care of numerous patients who were waiting to get their medicine. I'm very disappointed.

Robert Parker

The guys here were extremely professional, courteous and knowledgeable. Brian was proactive throughout and helped with getting to know my new car, arranging insurance and registration and offered advice as a driver new to the area. The buying process was simple and I felt well advised at all times - credit to Joel and all at Northstar.

benjamin cordero

Go see Jasbina for any vehicle purchase! She’s straight forward and actually cares about your time as a customer. I went in with my cousin to purchase a used car and was able to walk away with the car the same day, it didnt even feel like we were there to buy a car, I’ve been to many other dealerships nearby on Northern Blvd and have never had such an AMAZING experience before. Finance manager John was also a pleasure to meet, he was very helpful. Northstar is very lucky to have people like them on their team, thank you guys!!!

Michelle Nantwi

I wish I would of read the reviews first. Seems like multiple people have had this issue. I confirmed the specifics multiple times and specified under $400, as I didn't want to travel and waste their nor my time. They said I must come in and ask for the sales manager do not talk to the sales rep. I took the trip and was not able to speak with the manager after asking serval times, I had an appointment which no one knew about and was told the call center gave out bad info, best they could do is $529 for a 48 month lease instead of 36. Complete waste of time, bad communication, and unfair sales tactics. I guess that’s how they conduct business by luring you in.

Carolina Moshopoulos

So I recently started looking for cars with my husband and one of the cars I was interested in was the Kia Sportage. Carlos Ariel was my salesperson and he was very patient and showed us a variety of cars at Kia. He wasn’t pushy, which I was especially happy with. Highly recommended! Thank you so much Carlos! Update: Just got my car and it is not what I thought I had purchased. Lots of miscommunication (or did I just get lied to?) and I’m not happy with the experience overall. Some of the staff at the Kia dealership were nice, hence the 2 stars. The end result really doesn’t deserve any stars.

Adhemir srking

Great place, great job with paper work, pretty fast. Thanks to raul ,very nice salesman and profesional. Im very happy with my new 2019 Forte!!!! Thanks kia

john atsidis

Shady dealership, that will tell you whatever lies they can think of to get you in the door. Once there completely disorganized and the lies continued. No one I spoke to on the phone was available to meet or go over what we discussed. Wasted 2 hours of my time driving there and back. Their whole sales process is dopey and cumbersome, where you meet at one location and then are expected to get into a car with a sales rep so that they can take you to another lot to see the car. Once that is completed, the sales rep will drive you back to meet with the sales manager.

Shakeer Gaffney

I felt comfortable in the environment. I took a test drive with the Optima and discussed my plans regarding when I would be ready for a purchase. Not once was I hassled or pressured to make a decisIon. This is something that other dealerships should take note of. I will definitely be doing business with Northstar KIA.

Steve Cruz

Salesman Mr Perez was very easy to talk to. Understood my needs, wants, and budget. He went above and beyond to get me the car I wanted, and was even able to help me get some extras. I definitely recommend sitting with him. Be careful however, with the Finance Manager John Molina, he promises you one thing, and tells you differently when you sit with him. Just be on your P's and Q's in that finance room.

Saad Khalil

Got my 2020 telluride S couldn’t be happier... kia has come along way and Northstar customer service just took it to another level thanks to Tee and his manager Efrain... love you guys

Olivia

Service representative was very kind and friendly. Nice lounge are with lots of amenities as you wait. Didn’t have to wait too long for routine maintenance check.

V Maj

Darwin was very helpful in getting us something within our budget, no pressure. Al was also fantastic, overall great customer service. I would shop again here.

Jaison George

Zero.THIS DEALERSHIP IS RUN BUY A BUNCH OF LIAR'S AND THIEF'S (yes they stole my 3 hours of precious time that i could have spend with my pregnant wife and 2.5 years old baby princess in this summer ). I am in market for a 2020 Kia Telluride. I submitted an online enquiry about availability and these good for nothing ppl called me multiple times(see screenshot below) while i was at work and told me they have 7 of them avaliable and i specifically told him i am looking for a 2020 telluride S trim with 8 seat in dark moss color. He acted like reading in to their inventory and told me they have it and gave me an appointment for 7:45 pm (see email )to come right after my 12 hour work i drove 1.5 hours in heavy traffic to get there just to find out the adress he provided on the email is wrong(see email). Then i had to google my self to find their new location. Which is this and when i got there on the out side it said mitsubishi dealers and then i called the number again to make sure i am at the right place. They told me come inside they are located inside. I walked in and asked for the persons name in the email and the guy said i am his big brother what r u looking for. I told him i am looking for 2020 telluride then he said "YOU KNOW YOU NEED TO WAIT 3 MONTHS TO GET IT RIT ". If you reading this please dont never ever ever deal with these Liar's. As you can read in reviews they told the same lie to multiple people. And THEY WILL LIE TO YOU TOO AND STEAL FROM YOUR POCKET

Anthony Cassese

The service was very efficient. And the Hall staff especially when you 1st going a fantastic cancel your questions make you feel very comfortable nothing more to say

Elsa Ramirez

Raul was the Best salesmen he answer all my question and explain all the details.

Rob Milione

I have to say one of the best dealerships I've been to their service department was understanding, patient, and overall Saints and then a great job with my car definitely will come to them again

Kevin O'Neill

Beside him with the receptionist was good and fast they took my car right away and I was in and out within 40 minutes and the service was good

Kenny Terrero

I shopped around at a number of Kia dealerships and dealerships for other brands before stopping by Northstar Kia. Vince was straightforward and clear from the moment we introduced ourselves. The transaction was quick, the service was excellent and I left with a new lease the same day. Highly recommend Northstar Kia to anyone in the market for a new car.

Don Desroches

Went in expecting the usual car salesman games and was delightfully surprised that there weren't any. The experience was fast, to the point, and my wife and I walked out of dealership feeling confident about our decision. We had visited a few dealers ( even some other kia dealers ) before finally going with Northstar and we were very happy we waited so that our money could go to a place that was both respectful of our time and our wallet. Thanks again for the excellent experience.

Umer Raja

Had a great first time experience. Process was very easy, and great people to work with !

Sandra Petruso

My personal experience with Northstar KIA was definitely a positive experience from the moment I entered and was greeted by a professional staff and sales team and a thumbs up for the finance staff. I recommend Northstar KIA to anyone looking to buy a car and very friendly service. Thanks guys!!!

Camille Maldonado

I had an absolute amazing experience with Jose. He treated me very well. The entire process was quick and efficient. I didn’t feel like I was being sold any more than what I wanted and enjoyed my experience. Go here!!! You will not be disappointed!!! It’s the best car buying experience I have ever had. Thank you guys and God bless you all!

Maddie T

My car was due for service and also I was fone my recalls. The staff was amazing, courteous and very informative.

Aida Garcia-Aponte

I have the best experience with the sales people they do everything they can to help you out I can’t wajt until June to refinance.

Daniel Mo

Went in today to shop around with the possibility to buy a car for my fiance for a kia optima. We met John first then Denise and one of the owners named Darwin. He made the car buying easy and gave us a great deal even paying a month of a insurance. Will be coming back here very soon. And will recommend this dealership. Walking away with a 2019 kia optima S.

jeff fitzgerald

Nice people. Good deal Only bad thing was waiting for things to get done but **** happens! Overall an excellent experience.

Mike Kornely

I drove down from Massachusetts to buy a Volvo and am very happy with the experience. Vinny was great to work with and very straightforward throughout the purchase. Everyone at Northstar treated us very well and provided great support in getting the deal done on a Sunday afternoon, and also after the purchase. Would be happy to deal with them again. Thanks guys!

Philippe SFG

In the context of my first used car purchase in the USA, I had a really Great experience with NorthStar Mitsubishi LIC. Courtesy, customer focused, open to discussion, open to negociation, detailed explanations about paperwork... and I am very satisfied with my deal and my beautiful car (Dodge Challenger

KIM DEROSA

The KIA service representative who helped me was very polite, professional, knowledgeable and efficient. She offered information and asked me if I had any questions. She was great. KIA is lucky to have her.

Kristi Nalick

When I started my lease two years ago, I wrote an amazing review because I was extremely satisfied. At this point I could not say the same and would probably never go back. I need them to complete paper work for me so that I can transfer my registration and plates to another state. So I called and first of all it sounds like everyone is having a party in the background while the person is trying to talk to you. Everyone is screaming and yelling. I was told he doesn’t know how to help me or doesn’t have the number for that department and then hung up. I should have put on hold and someone find the number to the department I need. So I called again another day, still sounded like a party was taking place, I could hardly hear him. I asked to speak to a supervisor and made it clear that I didn’t want a voicemail as I need this matter taken care of. I was sent right to a voicemail. After getting a hold of someone because I had to call back 4 times as I kept getting sent to new voicemails who were not even for what I needed because he couldn’t hear me because it was so loud in the background, I was told to email a person. I did and waited for a response for a week. Called again, and after having to be very stern about my frustrations with a supervisor he finally gave me the cell phone of who I needed to talk to. After speaking to that person, he said this was not his department even though a supervisor gave me his name. After a week and half I was given the right email of who to contact and now I’m still waiting for the right person to do what I need because I still need my plates changes and obviously this is time sensitive for insurance purposes. They may be wonderful when you get your car, but when you actually need their assistance after the fact, no one will help you. I’ve called and asked questions in the past about my lease and what’s covered for example do I have oil changes left, I was told “our system doesn’t say sorry.” They don’t know the answers to the most basic questions and will not even try to help in anyway. It’s get the sale and they’re done! When they answer the phone they say the customer always comes first, but the customer always comes last and them doing nothing to help you comes first even from a supervisor. Stay clear of this dealer, completely useless after the car is purchased.

John Fernandez

Great place withwith g people. If you guys are ever wanted a great shopping experience when buying your car, Johnathan King is your guy. Great personality, cool dude, very helpful and not your typical sales man. Even after buying the car he goes out his way to see how we are loving our new car. Make sure this is the guy you see lol when you go, he will make you wanna go back. Love my telluride bro, thanks

Afsana Silve

We had a great experience at North Star Kia thanks to Tee and Efrains help. Highly recommend it to our friends and family

Vin Tarrega

The service was fast and the staff was friendly.

Heberthe Isidor

Very bad experience. I went to buy a used car and when I got there they told me it sold while I was talking with one of the saler on my way to buy the car. The manager' kept on telling me oh we really apologize but I heard that's their way to sale. They make you come to see the car while in fact they don't have it and then they will keep on showing you other car to buy. I was very upset after they told me the car has been sold.

Bruce Weiner

We got a good price and the salesperson was professional and friendly. There are a few minor issues that I am sure will be cleared up.

Analeasse Cruz

The manager fixed all my issues , he kept his word and i appreciate him for that. Thank you dawin

Sheila Sykes

Kia is the best

Ashley McAleney

I had a great experience when I got my new car here!! Scott was my salesmen and John did the finance and they were both so helpful. They made me feel like I was a part of the family. I never felt pressured to buy anything extra and thy helped me find exactly what would be the best fit for my family. If I could recommend a dealership, it would be this one. I have purchased cars in the past and it has never been a smooth process like this was. I highly recommend you get your next car here!

Rod Townsend

The last time I owned a car was almost thirty years ago, but a recent job change had me in the market for a used car. I explained to Victor what my needs, preferences, and budget were. There was a car I'd seen on CarFax that I thought was what I was looking for. Victor knew exactly what car I had seen and, even though it was the end of the day, he brought me to the car and started the engine. After a few days of research and shopping around, I called Victor to set up a test drive. The car was ready to go when I arrived, and Victor let me take a drive on a variety of roads so I could be sure. A few hours later, I drove the car home!

Yesenia M

Went to 3 dealerships and choose to work with Kia Northstar. Joe heard me out and worked with my budget to find a great car with awesome deal. I had a great experience and i love my new car. I would recommend them to anyone who is thinking of making a purchase.

PAUL POMPEO

Jonanthan King was a excellent sales person. He went above and beyond the call of duty. Extremely knowledgable about the process and the car. He was honesty when he didn't know something and promptly got an answer. In addition he had amazing knowledge for only being in his position for 6 weeks. Promote that man !!!!!

Monica Murariu

I got this coupon in the mail that I will get an oil change, tire rotation fluid check. I told them I was there for the oil change and it seemed not a problem however when I mentioned the tire rotation the guy told me that that’s going to cost me additionally $25 or so. When I told him it was included in the offer I got he apologized and said ok, it’s going to be done. After I paid and left, and driving a while, I checked the pressure in the tires and it was just like I knew before I dropped the car: a little more than the recommended tire pressure on a certain front wheel and less on another in the back. Therefore I concluded that they never rotate the tires, despite being advertised and requested by me. I am sorry I even stopped there, will and continue to go to my old shop, they always check tire pressure, fluids and always give me a free car wash for EVERY oil change, I always see my car and I actually know that the oil is also changed (right now I have real doubts they even changed it at KIA). I wish I knew beforehand the tire rotation is a fake advertising because I wouldn’t choose them. Now I have to waste more time to have my tire rotation done. I’m very disappointed of this experience, I wish I never was there.

Monique .

I came to get serviced on sat 8/18/18 because my steering wheel was shaking... they fixed it and diagnosed my car for free. It was the steering cupplier Ana it was under warranty so they fixed it for free. They also gave me a copy of the diagnosis so I can come and get the work fixed another day. I was there 2 1/2 hours. Which wasn’t that bad. I will definitely be back.

Acruz_Live

This place is a joke. Advertised price was $9995. Went to the dealership and bam $15000 for the same car. They “tried” to lower the price next thing you know they tried to charge an inspection fee for $2000 meanwhile it only cost $37. They also tried to charge a prep Fee for $900. On top of that they tried to add the down payment to that total instead of subtracting. This is borderline fraud.

Cary Tamayac

Very friendly and did exactly what I asked for. Edwin, the service manage listened to my concerns. I had a bad experience with plaza auto mall in Brooklyn and northstar Kia put my mind at ease.

Marisa L

I leased a KIA Sportage from a beautiful young lady named Jasbina she was one of the most patient sales specialists I have ever worked with before, I went in thinking it was going to be a waste of my time but because of Jasbina and her personality, I’d come back every time to buy a car from her if I could. Go and ask for Jasbina, she’s amazing and she does not mislead you, shes upfront about every little thing. thank you Northstar!!!

Laura Lagatta

The team at Northstar Kia were a pleasure to work with. They were very accommodating to our schedule and even drove a car to our home so we could do a test drive. Our salesperson, Jasbina, was very professional and the GM, Darwin, made the whole process a breeze! If you’re looking for a new car I highly recommend the dealership.

muhammad tayeh

arrived over an hour before closing no one wanted to help me finally a new salesman came to help he actually tried but when i asked to see the inside of the car his manager told him they are almost closing so i insisted to see the inside of the car but by that time my mind was made up and yes the next day i leased a car from a dealership where the MANAGER actually did his job

chocobwdr .

Came to Northstar Kia to view a used Ford Explorer. Raul was very helpful and most importantly very upfront. I wasn’t prepared to put a full down payment on it as I was just looking at that point. I loved the car and was interested. As I started the paper work I was introduced to Efrain who was very down to earth and personable and worked with me to drive the car home that day. I would definitely recommend this dealership to purchase a vehicle

secret Pena

Definitely a must when buying a new car. Customer service was excellent. No pushy carsalesmen very laid back and honest establishment. They even worked with us in helping donate our old car. They truly made the car buying experience as painless as possible except for the wait to see financial but they did give us the option to leave and return in 2 hours unlike other dealerships that make you wait in the waiting area for your turn. Scott and Joel are very informed and actually know the details of the car. They also didn't mind answering my 5 million questions which is always a plus. John in financial was very honest with us and helped us with all the extras and explained things very clearly. I would definitely come back to this dealership if I need another car. Thanks Northstar Kia!

Jose A Rios

Nothing but smiles!! Very happy w my purchase Darwin, efrain, victor took care of me I mean TOOK ME OF ME. Very professional customer service . I had many questions I had they really me feel at home. Comfortable. Will go out my way to refer anyone who ask for a car purchase. Ty so much guys!

Crishawn Barnett

Great experience as I soon as I walked through the door, friendly staff, snacks and beverages there, valet service for my old vehicle and Josiah got me in a new vehicle same day. Very satisfied with Efrain and the whole staff.

A REX

I wish I could rate it a zero. I inquired about a specific model and trim. Spoke with 2 individuals over the phone. Discussed number ranges, even possibility of trade in. I specifically asked for transparency, and would be willing to make a deal immediately, as I don’t want to waste time. It was reiterated to me that we should meet and negotiate. I drove an hour same day, and it turns out not only they do NOT have the car we discussed, they didn’t have ANY of the desired model. I couldn’t buy a car if I wanted to. Further, was informed that the specific trim I wanted can’t even be bought until September 2019. Worst part is the individuals that spoke to me didn’t even come see me, they sent someone else to break this information. Latoya was very nice and seemed genuine in her apologies. However, I can’t in good conscience, recommend this dealer. Clearly the goal was to leverage my time in looking at an entirely different model. I can understand this tactic had I stated I was open minded, but I wasn’t. Bad business practice.

Gino DiRico

Amazing service and professional staff. Walked in needing a new car and in a few hours I left with a 2020 Kia Telluride EX. Extremely satisfied and now their customer for life.

Jonathan Penizzotto

Receptionist Sabrina Was very helpful, she walked me through my vehicle updates. Super Sweet.. thanks!

Stiv Drasa

Great service! They took care of my Kia Soul very well. Thank you!

Jesse penalo

Man where do I start. First I call Northstar Kia and a call name Jesse pick up and gave me a too good to be true price on a lease. And I told him what's the catch he told me there was no catch.i told him " listen this better be true cause I'm 15 miles away and I don't want to get trick. He broke it down and didn't mention anything about any discount or bonus that I need to qualify for. So I get to the dealership and meet a guy name Carlos, he was totally rude. Very disrespectful told me the deal isn't real and he can get me into a Sorento for X much which I didn't like. When im walking away he start saying I don't know what I'm doing or talking about. Mind you Im in my second lease. VERY DISRESPECTFUL . AVOID THIS PLACE AT ALL COST.

D Reid

NorthStar Kia is the best. Did not purchase my car from them but they make me feel like family. Everyone there talks to you, ask how you're doing and if you need anything. Waiting area is good with coffee tea and snacks. Staff address you properly like you should be addressed.

Konate Thailand

Oral him good service. He supported me along the way to make the best choice. I will recommend all my friend and family to him. Big up Jamaica.

Karen Rivera

My husband and I have had a wonderful experience dealing Northstar KIA of Long Island City. We especially liked the salesperson Raul, as he was very knowledgeable and professional very pleasant to talk to. Because of this fact I keep going back to him! The finance team was also great and the facility is clean and accommodating. Overall it was a great experience and stress free. Definitely, recommend for a pleasant car buying transaction.

Ty Cass

This place, by FAR, was the easiest to deal with and very straight forward. I walked out of many dealerships when I felt anything was shady or there were games being played. I have little patience for it. I was ready to come in to battle it out with Northstar Kia as well but to my surprise, Jose was very accommodating and straight forward. They are all about transparency there. Not once did I feel uneasy. I was in and out the dealership in less than a hour with a deal I was extremely satisfied and happy with and peace of mind. Super super easy. They even went out their way to add a few more bells and whistles with no additional cost just because the ready date of the vehicle to be picked up was only a day behind from what they originally told me. Highly recommended to go there. Oh and just to add one more thing, dealing with John at the finance department was super easy as well. I was finished signing the papers within 15 minutes after he thoroughly explained each one and giving his personal opinions about them. Again I can’t stress enough on how great they were. Highly highly recommend. You’ll see for yourself when you get there.

Nelson Colon

Great costumer service caring about the customer needs.

Esther Ramos

Great service & friendly staff. They made us feel like family. Jonathan King was an amazing Sales Representative. He was knowledgeable & helped us select the correct vehicle for our family's needs. A shout-out to Jonathan & the Northstar KIA Staff!

Ramon Maldonado

Poorest customer service, Northstar does not care about me and they have proven It many times. They used my vehicle to transport and store maintenance equipment and still have not come to my home to pick it up.

Jeffrey Silverstein

Enjoying my new 2019 Kia Forte LXS after the first week. I went to many dealers to find the right car and price for me along with a place that could accommodate my Visa. After some difficulties obtaining approval because of visa status, Northstar Kia really pulled through! Raul on the floor and Jon from finance really helped me out. Even though it took a lot longer than expected I ended up with exactly what I wanted and at a fair price. Thank you!

Vic Ortiz

Changing my 1star review to 5. this was a completely different environment and staff. Way better experience here than the past.

andres jimenez

Great experience! Friendly staff that went out of their way for customer satisfaction, I left some personal effects in my trade-in and they retrieved them from their lot... it's the small details that go a long way. Got a great deal on my new Sorento, would definitely recommend them. Ask for Raul if you stop by!

Ashley Marie

If I was able to put a zero-star rating for this place, I most definitely would!! However, the GM Darwin, is very unprofessional, he goes into the show room just to scream at his employees and treat them like shi* in front of us customers. They’re very unprofessional, I will not be going back. Be aware of these 5 star ratings, they’ll give you a better deal on the car if you agree to give a 5 star rating which is wrong!

Christina Molina

There`s nothing else i could say about this dealer other than they are SIMPLY AMAZING !!!!! We gave the dealership 5 stars because we were in and out of the dealership with no hassle and the selling process was quick and accommodating. Every person we met that day was friendly, helpful and made the car buying experience easy as 1, 2, 3 !!!The vehicle accessories were very well explained and great quality cars.I did not think that they were going to be able to help me but, Jose Molina blew my mind! Forever my family. I’m so happy and Thankful for what they done for me !!!

Anthony Fernandez

My girl and I were helped by Jonathan King and were thoroughly satisfied by the professionalism that he treated us with l, would highly recommend him to any potential customer

Monique Fitzgerald

HORRIBLE MANAGEMENT...There's a new manager named Darwin that I've been trying to reach for 4 weeks and I have not gotten one phone call back and I've made clear this is Urgent. I purchased a wheel and tire package from this location last year I've had to replace several tires... the tires they put on my car we're old and dry rotted, causing my car to almost spin out of control pulling out of a side street and almost got into an accident with my daughter in the car. When I called the service department to explain to them what happened they told me I have to go through the manufacturer to get those replaced. I think since they are the ones who put them on they should have to do all the calling to the manufacturer, no? They have their own warranty it's only been two months since I replaced those tires. Now when I called the manufacturer they said I need the physical Tires which are long gone. Northstar Kia has yet to make right of this situation. I had to pay almost $1,000 for two tires which they should have had warrantied to being with since it was only two months after they replaced those tires. the service people should have seen that right away before they put me and my daughter's life in jeopardy by being cheap and putting bad tires on my vehicle.

Nirmala Deolall

Great experience and friendly staff.Northstar exceeded my expectations.Jonathan was very helpful and answered all of our questions.Overall it was a great experience...

Victoria Lichwalla

I had just about the same experience as user ‘A REX’. After calling multiple times to ensure it would be worth my time to drive over an hour with a baby and a toddler for a car, it turned out to be green instead of white and almost twice the price. They claimed that I was speaking to a call center in Dallas, where all calls get routed. I find them completely dishonest and super shady. They explained the price on their website could only be honored if I was willing to wait indefinitely for the car as they could only start placing orders in September. That’s fine only they could have told me over the phone and saved me over four and a half hours and the headache of NYC traffic.

Eric Kramer

Had a great experience here. Brian Perez was extremely helpful and professional. At no point did I feel too much pressure and I walked away with the car i wanted. I highly recommend going here.