Reviews of Lexus of Manhattan (Car Concessionaire)

Robert Nicoletti

This was my second time leasing a car at Lexus of Manhattan and I got the same great service as my first lease. Kevin Yu did not have the car that I wanted but searched other dealers and found my IS 300. The lease price was great and we are very happy with the continued professional service from Kevin.

Rahen Choudhury

Don’t fool yourself trying to trade you vehicle there. They will make you feel insulted with the offer for your vehicle

Skateislife Zapozapo

Very nice people

NAGEEB ELHOSHESHI

I had a service appointment with Mitch after the car been served I hear some noises when I try to contact him again he won’t answer when I went there they said I have to leave the car for 2 days or I have to come back Monday when I came back Monday they said even if you leave your car today it won’t be touched until Wednesday morning so they want me to come back Wednesday . However, I’ll never deal with this Dealer ever again and by the way the noise wasn’t there when I took the car for service, I’m so disappointed with Lexus of Manhattan.i rather to be at Lexus of Queens is better

Ryan Blanco

The sales person I spoke to was very knowledgeable about the Lexus products, but also very well-informed about cars in general. He didn't get on my nerves, didn't bombard me with questions, just let me enjoy my experience learning about the newest automobiles available in the show room.

Paul Bibuld

Great simple experience with good prices.

Janice Jones

Jenay Howell is great, very professional and passionate about what she does.

J Tom

** Check your write ups. my taxes and DMV fees were exaggerated by $1,500** *DMV fees shouldn't be more than 200 in MOST cases, *Tax rate is aprox 8.375% ( that's aprox $418 for every 5k) Went to purchase a used car found listed on a reputable website, which list the total price along with any fees (except DMV and taxes). I like the car, but it a had a strong smell, sort of cigarettes or marijuana. I was immediately turned off, but they lowered the price down a bit and promise to work on the smell. I really like the car and the price was very attractive, so I decided to purchase. earlier they mentioned to me not to worry about fees because they would only charge what the reputable website quoted me. At the end the total was $1500 more than I estimated. They weren't happy when asked for an explanation,(they wanted me to rush and sign the money away). They added a pdi fee of 900 (after they told me, there were no more fees) & my tax was over calculated by five hundred dollars. When asked why? and what percentage they were using, the sales manager walked away & refuse to return. my sales rep told me, it is what it is. I stated, how is it possible when tax rates are standard & DMV fees are also standard(posted on DMV web).they had no explanation for me. I walked away(they seem glad), I wouldn't feel comfortable giving away $1,500 without an explanation.

Tae Yo

I just brought home a used 2014 ES350 from this dealership. My sales representative, Mr. Domenic Plati, was by far the most informative & courteous sales representative that I’ve ever met. I’ve bought many cars in my past and I’d rate this purchase by far most comfortable and smooth car buying experience EVER. Thank you very much Domenic and Danny for making this experience so pleasurable.

Robert Close

Had an outstanding experience with Lexus of Manhattan. I live in upstate NY and drove down to look at a vehicle late afternoon. Ended up purchasing the vehicle, but it wasn't ready that day. Warren the sales specialist was excellent and personally delivered my new vehicle to my home 3 hours north of Manhattan. Excellent experience from start to finish and great customer service. I highly recommend doing business with Lexus of Manhattan!

Geraldine Mcdonald

My car had a tire warning light appear. I called the Service Dept. and spoke with Mr. Nelson Perez a Service Consultant. He suggested I bring the car as soon as I could. It was determined the tire had a nail in it. The tire was repaired. I was also due for Mileage Servicing, which I had done. There were some other issues which Mr. Perez explained to me in detail. I decided to have that word done. I love my Lexus and want to keep it running properly. Mr. Perez thoroughly explained the work to be done precisely and professionally. The car was ready in a timely manner. I would give Lexus of Manhattan the highest scores in service.

Sheavon Coggins

Awesome experience, Warren Newland made the process easy and smooth. Also worked with other great people at the dealership.

Juan Reyes

As always courtesy and professionalism prevails in this dealership. I was given different choices and everything was clearly presented with no pressure. The delivery process was excellent, on time and very instructive. Great manager, great salesman and great reception. Great Dealership!!!

Sara Nanissi

Thank you Ari for your help with this, love the car. I would like to mention that I really do appreciate how easy this transaction was, especially the fact that not a single phone call was made by me and the fact that what you offered is what what we got. Kudos to you and the team at Lexus of Manhattan for a job well done.

Ben Krojack

Just bought my brand new Lexus from Lexus of Manhattan. What a pleasure doing business with Lexus of Manhattan!

yefim lisak

I have recently refreshed my lease on ES 350 with Lexus of Manhattan. Warren Newland was helping me throughout the process and made it very smooth and comfortable. I'm giving him 5 stars.

Omar Ortega

Purchased a vehicle from Warren Newland last year, the value was great and the service very friendly. The overall process was quick and simple, we are purchasing another vehicle from them next week!

Domonique Thomas

my experience with Lexus of Manhattan was very insightful and welcoming. The sales person was very knowledgeable and have convinced me to buy my next car there as soon as my lease is up. I recommend Lexus of Manhattan to anybody that is looking for a Lexus ..

Elsa Chen

We just got our brand new NX. Thanks for our sales, Danny Lee, he offered us the excellent service from the very beginning to the end. Strongly recommend him to you if it's your first time to buy Lexus car.

Nick Nine

Warren Newland is by far the best salesman and true business professional I have ever dealt with when it comes to purchasing a car. I felt calm, informative and not rushed through out the whole transaction. Warren is your guy, super pleasing and very knowledgeable about the product. He always follows through with prompt emails Incase you have questions you forget to ask. I am impressed. A+

aviva atacama

We had the best experience buying a car. Warren and his technology specialist Earnestein were so helpful, patient and straightforward. I would ask for them specifically. We are so happy with our new car, thank you!

Financial Coach

Sherwin was very attentive and the manager Rich sealed the deal. Very happy the Total experience was handled very efficiently .I would highly recommend the dealership

Dumitru Dormenco

After shopping around for over a month, I stopped by Lexus of Manhattan. By far the most professional staff from any other Lexus dealership that I visited. I've been to 5 of them. Straight forward answers without much talking, knowledgeable and professional staff. Sani H. will do anything for your comfort and make you feel in a friendly environment, Sebastian W. the sales person who went above and beyond to answer all of my concerns and get the car ready on time and Danny L the finance manager who made the buying process as smooth as possible. Very patient all 3 of them ( I had a lot of questions about the car that I was buying). I for sure encourage people to visit this place as long as you know what you want to get and the team will do the rest of the job for you.

Stylianos Orfanidis

Very poor repair experience here. They cannot follow customers request. Also the customer waiting room needs to be updated... The experience at other lexus dealers is a 5+. If I could give this place a 0, I would.

David Lewis

I called Lexus of Manhattan to see if a car was available. The person who answered the phone said it was. Then I asked him if there were any additional fees. He said no. So I made an appointment to see the car. I drove all the way down to Manhattan from CT; I got to the dealership exactly when I said I would and I still had to wait 25 minutes for the car. I test drove the car; everything was fine and then the salesman told me that there was a $2,000 fee for all of the pre inspection work done on the car!!!!!!!!!!!!!!!!! I said goodbye, I am not paying it. Then the sales manager calls me after I left the dealership and tells me that there was a deposit on the car I test drove. And asked me to come back. Put all of the classic nightmares you have about car shopping into one experience and that was my experience with Lexus of Manhattan. Worst possible. Caveat Emptor. I wish I could give it ZERO stars

Gennaro Santarpia

One of the best buying experiences I have ever had when purchasing a used vehicle. From test drive to delivery, the experience has made me a customer for life! Louis the Manager of the Used Car department handled my paperwork personally and the whole experience was just excellent. They were able to get me financed when other dealerships just turned me away. If your considering a used car whether it be Lexus or not go see Louis!

Geeta Ramlochan

I went to lexus of Manhattan 9/1/17 and Will the sales rep. showed us some vehicle and told us to make a $500 refundable deposit. In October I requested a refund from Will he gave me the ok that he'll process it. A month later I still haven't receive my refund so I escalated it with my bank. Richard the manager also told the office girl he did the refund on my debit card. Will we're very disappointed.

James Giraldo

Getting a few good offers for a preownerd LX and GX460 models. Grood overall deal, wish I could take it but I still have to wait till August. Will probably be back when I'm ready. One deal was 0 down.

Mo Rezk

I was looking to lease new RX, sales manager Sani sent me great offer, much better than other dealer so I didn't have to bargain so much. Then Olga, the sales consultant, did excellent job from helping me choosing color & options to finalizing paper work in short time. I will definitely recommend this dealer to all friends. In addition of Lexus RX being the most reliable SUV.

Lucas Muehlenweg

Had to redact my previous praise after being horrendously ripped off by service department. 420 Dollars for an oil change and tire rotation! These guys are gangsters and you must avoid them. Took car in stating problems with brake performance, they didn’t even look at the brakes. Rotated tires only to tell me they need replacing ASAP - so why rotate? At pick up I noticed brand new scratch in door that definitely wasn’t there at drop off. Of course nobody took responsibility but had the balls to offer to buff it out for a massive charge. Getting ripped off at dealerships is no surprise, but these clowns take it to new heights. Never again!

Bruce Cohan

We hadn't bought a car in years. It was painless. The communication was clear & transparent. There was no pressure. Natily Martinez did a great job!

Rafael Medina

Lexus of Queens were dragging their ass on a vehicle they said they had in stock but really didn't. Lexus of Manhattan gave me an upgraded package of the vehicle for only $10 more a month. And I was able to pick it up next day. I must say the new car presentation is very nice too, they go out of their way to make it special for when the buyer picks up their car. Queens had me waiting a month with down payment in hand.. Anyway thanks Juan G.

A Google User

I brought my car in for service and at they didn't fix the problem nor did they call me to tell me when my car would be ready. Currently, I am trying to get an update on my car, but the service department has a "recorded message" and it turns out my service rep is out for the day. Lexus of Manhattan should be ashamed!

Kasey Gray

We purchased /gave a deposit for a car on March 1st. Our salesman knew the reason we are purchasing a car is because ours was totalled...so we are a family of 5 with only one car. Well today is the 12th and we still have no car. Excuse after excuse. So why sell a car if you know you are not prepared to allow delivery.Especially since you are well aware of the circumstances of a family purchasing thus car. Many calls to various managers with no resolution. We asked for a loaner car, we were told no. No-one calls us to give updates. Complete nightmare. I would never expect this from a Lexus dealership nor would I ever recommend doing business with this dealership.

Gregory Lachhman

I wish I could give Kamran 10 stars too bad it’s limited to just 5 stars. He made our purchase at lexus of Manhattan seamless and painless. He was courteous polite and kind. He made us feel very comfortable. He was also very knowledgeable and gave an in depth tour of the vehicle and features.

Michael Dai

What a shame, Beware of this place. I've recently serviced my car with their service department. Little did i know , there are items that are missing in my car. I pick up my car after finishing up my oil change, and drive out the dealership and parked nearby. Opened my center console to find my cup of quarters missing. Now im looking all over my car and see a few other things missing like my cologne which isnt very important. BUT MY $400 SUNGLASSES THAT ARE PRESCRIBED are also missing. its been a week since this issue and i have not been contacted back on this matter. Its a shame to have your car serviced and have petty and personal items missing. Note * they also left mechanic stains (oil stains) on my leather seats.* I WOULD AVOID SERVICING HERE AT ALL COST.

Saurav Das

Had a pleasant experience with Lexus of Manhattan during our purchase of NX300 last month. Mr. Suny, Mr. Marcin, Mr. Richard & Mr. Dolwa had really been helpful throughout the buying experience

ahmed ali

My brother bought a used 2016 Nissan rouge from there and they add 1100 dollars to original price for( which they say) 161 points inspection, even after confirming over the phone that there was no additional fees, according to the manager they do 161 points inspection on all used cars comes into their dealership to make sure all the tires n brakes oil change r replaced if needed n funny thing is my brother had to replace brakes 2 weeks later when he took it for pa state inspection. Nissan rouge was missing navigation sd card which they said they will get it for us within 3 days n now it’s been over month, sales person was Sebastian, forgot the name of the manager, never going back there again

Ktmracer475

Great lease deal on a LX 570 with a Gx470 trade in

ernesto defreitas

They don't give u the facts on the phone say whatever to get u in then tell u otherwise.

Ramon H.

My first car purchased, was an amazing experience. Dominic P. is one of the best, he takes well care of you. As soon as you enter the dealership you are welcomed to your second home. Water, Hot Chocolate, Tea, even bagels are available for you to taste. Lexus Of Manhattan has Pre-owned, Certified and New Cars, they specialize in getting you the best deal to satisfy your lifestyle and/ or needs. No one tries to pressure or make you buy something you don't want. My first visit was in October looking for an RC AWD, unfortunately the price was too high for my taste and my affordability. The RC is my dream car, and with my broken heart I left the dealership empty handed. Months passed by and December came, I got a text message telling me if I was still interested and I immediately replied Yes. Two days later I was deciding whether or not to get it. And here comes the conclusion, I purchased my car hassle free and with people that appreciated my business. Dealerships are always after your money but Lexus Of Manhattan is after your partnership, think about it as a membership. I am really young yet I got what I wanted with a price I could afford. NEVER GIVE UP HOPE, If you have a dream then pursue it. Good things take time to get accomplish, and I am an example of that. Now what you waiting for, go get what you want.

Finesse Cuts

I have a great experience Here , MARCIN RAZRIETA HELP ME TO GET MY DREAM CAR HE S VERY PROFESSIONAL.

Maria Villada

My entire experience leasing my first car was so pleasant thanks to Danny Leach and Warren. They worked with me to get me the best price for my budget and the car I was looking for. They were so patient and offered amazing customer service.

Tuncay Gulmez

Sunny was awesome Thank you so much again. Great job.

Joseph Weiss

Was treated well. Minus a star as they scheduled me for a look and drive on a specific car that I wanted to buy. It was so dirty that my wife changed her mind on driving it.

Bhupinder Singh

Juan Gonzalez is a beyond perfect salesman. First of all even though I loved my 1998 Lexus LX470 the 2016 LX570 was beyond perfect and Juan helped me a lot when I was thinking to purchase the LX. He helped me throughout the entire process of purchasing it, and was very patient and kind throughout the whole way. He provided me with good information regarding the vehicle. He is indeed a very talented and knowledgeable man. If you're in the market for a Lexus ask for Juan Gonzalez.

Mahinur Rashid

Extremely satisfied with Will Howard's help and contribution in selling me my new 2017 Lexus es350. He is a genuine guy that made my first car buying expierence an absolute thrill !!!! Class and professionalism is how I can describe him . Thank you Will!!!!!!!

Chuck Dages

I went to the Lexus of Manhattan website to look for a 2017 Lexus GX 460. Within minutes the internet team was chatting and giving me all the info that I needed. Next day, Danny called, gave me more info and a great deal. Danny followed through was attentive and extremely knowledgeable. The entire process was actually fun! I recommend Danny and the Lexus team to anybody wanting a great deal on a great vehicle.

Wang Jin

everything is perfect GAMAL was very helpful .. very happy great place

Chelsea Germosen

Very upset with the service lately. My mom has been with Lexus 10yrs plus and when I wanted to upgrade my car I’ve wanted to go with Lexus because they have been so great with my mom. Lately that’s not what I’ve been experiencing. I’ve called to schedule an appointment to get an oil change and my rim fix and for this issue I had to get a loaner. When I called I had informed the receptionist and she continued to tell me that she will contact her manager and let me know.The problem was that she never called me back. This is very inconvenient for me because I live in New Jersey and don’t have much time to be in the city. My mom is very upset because they haven’t been very accommodating lately and this isn’t the first issue we’ve had. If this continues, me and her will both leave.

Judia Black

I have been a loyal Lexus customer since 2005, when I purchased my Lexus GX 470 SUV from Lexus of Manhattan. After driving my car for 12 years, I decided to see how feasible it would be to trade it in for a new model. Danny Lee, the salesman assigned to me was very thorough and patient in describing the features of the current GX 460. After going on a test drive, I knew this was the car for me. The next step was financing. Typically I buy my cars and keep them forever, but Danny suggested I consider a lease, since I will mostly be using it for my business. This was a great idea, because it also required a minimal capital outlay. I'm so thrilled to be putting my new car on the road, driving my daughter to college in New Hampshire this week! The ride is smooth and the technology is state-of-the-art! Thank you Danny Lee for helping me realize my dream of getting a new car in time to take my daughter to school.

Alex Michail

Do not get your car serviced here! I brought my car in for service and they damaged the dashboard, when they told me they would fix the dashboard they made me pay for part of new dashboard (I did not want to argue and said OK). A couple months later when it got cold we noticed the heat was not working. When I brought the car in, they want to charge $300 to just look at and diagnose the heat problem they caused! Lexus cars are good but I will never buy another because of their bad customer service.

Juhi Singh

Absolutely horrendous experience with this dealership. I went in to inquire about their 2015 precertified IS 250 and not only did everyone one fail to take me seriously (probably because I came here alone and as a female) but my dealer Ari Benchocron showed very little to no interest (or knowledge for that matter) in wanting to explain the car’s details to me. I asked for the mechanic's inspection report and no one knew where it was. I came across it myself in the cars glove compartment. But these reasons aren’t what is causing me to rate this dealership as a 1 star, there’s more. After coming in to see the car, I decided I liked it, despite the lack of attention I deserved as a prospective customer, and I returned to the dealership four hours later with my s/o to test drive. Upon test driving we were told someone had placed a deposit and if we acted quick, the deal would be ours. We sat down for 20 minutes to discuss the pricing during which we encountered the rudest behavior by the sales manager, Richard Emerson. His attitude was by far repulsive and caused us to leave without closing a deal. We were the last customers to leave that night. This is where it gets worse. After coming home I discussed what had happened and decided I would give them the benefit of the doubt because it was a Friday night, we were there late and everyone has their bad days. Despite not reaching the deal I was negotiating, I settled for the final price he gave us and called the dealership the very next morning at 9:01 am (they open at 9am). I was greeted by a wonderful sales rep, by the name of Olga Mysovskaya, and suddenly felt better as she offered to let me put a deposit down on the car and offered to run a credit score report. This immediately hinted that the dealers on Friday night had lied about someone putting down a deposit because Olga would not have offered to let me put one down had that been true. Nevertheless, let’s give them the benefit of the doubt again and believe that it were true. She still carried through with my transaction. After sending her all my documents, ssn, pay stubs, offer letter, id, bank statements, she called me one hour later to say “so sorry I was told the car was sold last night at 8pm”. I responded by saying, “I don’t understand, I was there past 8pm negotiating a deal on the same car so how can that be?” She said, “I don’t know but they told me it is sold.” I said, please have the manager speak to me because I think there is some misunderstanding.” I spoke with someone else later who then told me “We apologize but someone put down a deposit yesterday and we must honor it for 48 hours”. I said, “Ok so if that is the policy, why did they waste my time negotiating with me after the fact.” He said “I don't know but sorry it is no longer available”. I explained that I had gone to the bank to even create a certified check, had taken the day off from work and had full intentions of buying that model and this was disclosed with Ari Benchocron before leaving Friday night. Richard Emerson refused to come to the phone and explain himself. No one could explain to me why my time was wasted both Friday night and Saturday morning. I do want to mention that I am American but have an Indian background and I don’t know if this whole ordeal happened because Richard is racist or because this dealership specifically hired crooks to waste your time. Beware of salesmen Richard Emerson and Ari Benchocron because they knowingly took advantage of my time and do not know how to treat prospective customers and are as a result wholly unprofessional. Lastly, I will also mention that Lexus dealerships compete with one another for ratings by customers on their sales and services and LEXUS OF MANHATTAN is rated at the BOTTOM of the list. So if my experience doesn’t convince you, let the data and statistics convince you. Lexus of Manhattan is unprofessional and I wouldn’t recommend even my worst enemy to go to this dealership.

Osman Rana

Rude, obnoxious service advisers, worst customer service I have ever experienced at a dealership! Vito Perremuto should not be allowed to deal with the public.

Munz E

Best car leasing experience. Juan Gonzalez, my sales consultant, got me a deal I couldn't believe. He really went above and beyond to give us the best offer possible. At the dealership, friendly staff all around.

Lauren Aronov

If i could give this company 0 stars i would. I advise anyone and everyone to not work with Lexus in the future. I have never in my life received such horrible treatment. Absolutely disappointing after all the money i put out into leasing a car from them, they treat their customers like they are garbage.

Jamshid Hamraev

I'm extremely disappointed from this dealership.The one of the agent (her name was "Jeney" )called me about making a appointment for ES350 but I had a best offer aready and I explained her about that lower promotion price which I get from another dealership.She said she can bit that lower offer and she could make even lower than that If I get to LEXUS of Manhattan within 2 hours. I believed her and I get there in heavy traffic condition.When I get there Jeney disappeared and they said Jeney was busy with phone calls and other Sale Agent said That price was not REALISTIC PRICE which JENEY told me on the phone and THEY OFFERED $8K more EXPENSIVE RANGE. WHAT KIND OF GAME IS THAT? I DON'T BELIEVE TO LEXUS of MANHATTAN anymore. JENEY !!! THANKS for wasting my time with YOUR LIE. GUYS STAY AWAY FROM THIS GAMEMAKERS !!!

John Gooch

I recently purchased my newest car from Lexus of Manhattan. The experience was wonderful thanks to the associate Brandon. He made the overall experience very simple and straightforward.

Amy Otis

Despite the friendliness of the sales staff the purchasing experience I would rate 1 star as being generous. Drove 2 1/2 hrs on a weekday afternoon to view and test drive the vehicle, and after delays and procrastinations I continued to go forward with the purchase anyways. Once I met with the financing director (3 1/2 hrs later) the price of the car was significantly higher on the paperwork and not what was listed on cargurus nor their website. They were not willing to honor the price listed or own up to the mistake made. Needless to say everyone’s time was wasted and the purchase fell through. I would not recommend this dealership, especially if your an out of state buyer.

Gabriella Reubins

These people are manipulative liars. This used to be a Honda dealership and it's where I leased my civic. A few days ago I received a call from them asking me how my service was. I never service with them because they very much overcharge. Then the lady on the phone said that are interested in buying out my lease. I got interested because I've been wanting to get out of this lease. I agreed to go for an appraisal and for potential to get me into another car that I would like better, like she said. I made an appointment (first mistake). The next few days I received phone calls and enthusiastic emails about my appointment. Janey Howell wrote that they would offer up to 115% over my vehicles book market value. I drove there in the middle day through heavy rush hour traffic in the rain, it took me an hour to get there. When I got there no one knew why I was there, nor did they know the value of my car. They appraised my car at 3k less than the buy out value. If I were to lease another car from them now I would have to pay them the difference. This was a total waste of my time driving through awful traffic for no reason except that I was lied to and manipulated. They should be ashamed. It was a scam to get me to the dealership.

Michael Trzaska

My salesman MARTIN was an incredible help and knowledgeable!

Pete Wall

My car has been in their service area for OVER a week for a regular servicing. Absolutely the worst service from any dealer I have ever seen. And incredibly rude. This from a luxury car company? Do not go here.

Gail Williams

The sale person Ari was excellent! There service is always great!!

Melissa Matarazzo

I leased my first lexus back in 2014 with Kevin Yo. Kevin gives you excellent service and works with you. He made my leasing experience easy and without hassle. Because of my experience with him it brought me back just the other day and my Dad a month ago, to lease new cars. I highly recommend Kevin for the best experience here at Lexus of Manhattan. Thank you! Melissa Matarazzo

Alex Horn

Ask for Jon Popper. Solid, informed, personable, and no pressure. Wound up with a great car, but he made the process enjoyable. A real Mensch

Jena Copelin

This dealership withheld reporting several accidents on car until after they sold it. When I purchased the car it had a clear report. Lexus of Manhattan submitted the accidents well over a year after they occurred. I recently went to sell the car and multiple accidents are now on the report dating back to months before I purchased it. Lexus of Manhattan is an unethical business.

Andres Tavera

Had a great experience here. I went in for a specific car I had seen online. The sales person, Warren, was not pushy, very helpful and patient. The finance person was also very straight forward and honest, which is rare to find at any dealer. Definitely recommend visiting if you're looking for a Lexus.

Shaheryar Afzal

They lied to there customers over the phone.

William G

If you are looking to purchase a car without feeling pressure to make the sale this is the place. I dealt with a salesman, Mr. William Howard, very professional and patient. He worked really hard for my deal without being overbearing and was genuinely concerned about what I was looking for. I have purchased cars before from other dealerships and this was by far the most comfortable experience.

Jaewon Choi

I bought my Lexus from here. Well, the purchase experience itself was not very good, for example, they delivered a different car (different VIN number), the car was not cleaned, and so on. That was more than a couple of years ago, and I somehow forgot about it. Suddenly, all the bad memory of this dealership came back when they talked to me recently saying the factory warranty has expired. Well, I bought the car less than four years ago, so that should still be alive. What happened is they put a wrong date in their sales record (much earlier date) and are saying I need to purchase new warranty. They are not correcting the purchase date yet. This could be a genuine mistake. But if this kind of mistakes repeats over and over, combined with the arrogance, then it is not good. Judging from the reviews of others here, it seems that this dealership has serious problems. Avoid this Dealership at all costs.

Stephen Wyker

Back (to Lexus) for my 4th vehicle, and by far, Juan has been the best so far! From my picky requirements, to my off-hours test drive, he made it as simple and easy to get what I was looking for. Zero pressure and total personal attention. Thanks again!

John Choi

Thanks to Danny Lee, the leasing of RX350 was exceptionally easy and the entire process was exceptionally smooth. Danny Lee was knowledgeable, helpful and good mannered enough to make my experience at Lexus of Manhattan one of the best car buying or leasing experience at car dealers. Thank you Danny. I'll be back when I need a new car in the future.

Tom Solon

I come here yearly to have my cars. Inspection even though I don't own a Lexus. They are very professional here and treat all cars with respect.

Dr. D. M. A

Many thanks to Warren Newland for an excellent experience with regard to the purchase of my car at Lexus of Manhattan. I appreciated your profound and straightforward knowledge of the Lexus products and the comparable in the marketplace. Also, your patience, thoroughness, and care made the process pleasant. My used car feels like new. Again, thank you Warren Newland.

naeem abbas

The staff members were outstanding in helping you understand your new vehicle and the finer details of financing the vehicle. They offered a very competitive price and the deal was hassle free.

Ji Sang Chung

I bought my Lexus IS250 with the sales person, Danny Lee. He helped me look for the car within my budget which I had bad experience when I bought my last car at Paragon. (My lexus was actually cheaper than honda) Danny gave me several options to choose from and they were all very reasonable. I also liked that he spoke Korean which is my first language. I am definitely coming back to him for my next car.

global direct

Thank you Ari for your help with this, love the car. I would like to mention that I really do appreciate how easy this transaction was, especially the fact that not a single phone call was made by me and the fact that what you offered is what what we got. Kudos to you and the team at Lexus of Manhattan for a job well done. A Happy customer

Jacob Rodriguez

Clean and well stocked customer lounge area

Ana Dunkers

Horrible! Called to try and get a replacement wheel lock and they just kept putting me on hold and back into switchboard. The switchboard is also an endless loop which only gets answered 10% of the time. In fairness I did call on a Sunday but regardless you only have one chance to make a first impression, and my first impression of this dealership was poor. Perhaps if I was asking about purchasing a new car I would have gotten better service. I asked a simple question which required minimal effort to research. I would have accepted a no, but putting me on hold time and time again never answering the question is unacceptable. I would think that a luxury car dealer in one of the most expensive cities in the world would have people working there with superb customer service. The dealers I have interacted with in NJ have always been courteous. I was extremely surprised with this experience. Does not represent the dealership well. Customer service is critical! They need to go back to the drawing board with the people they hire to represent the dealership. My next car will be a Lexus because I believe in the brand, just NOT at Lexus of Manhattan. Signed, Potential future customer LOST.

bgrellong .

My wife, Jo, and I recently leased a 2017 200NXt. This is our third lease with Lexus of Manhattan. We were very pleased with the help we received from our sales rep, Warren Newland, in learning about the vehicle and the most favorable financial options available on this lease. We continue to return to Lexus of Manhattan because of the quality, attentiveness and patience of the staff like Warren. And, importantly, the quality of the service we receive from the service department over the course of all our leases is yet another reason we continue our relationship with Lexus of Manhattan. Bruce Grellong New York City

YENSY SIERRA

Good service I can’t complain about it, except for one thing the cashier is cucu.

Eric Mitchell

I thought leasing the vehicle was going to be the worst experience of Lexus Manhattan but was wrong. Lack of communication notifying me that my vehicle wasn’t ready, until the day of when I called. Now the service is just as lacking. Cannot get anyone to call me back regarding service/parts that was requested on 3/13/19...3 months ago!! I’ve left voicemails with every service advisor (who has an open mailbox) for over a week and no callbacks regarding what is going on. I’ve left 2 voicemails with the manager and still nothing. HUGE DISAPPOINTMENT in Lexus, unsure why there’s such a lack in communication. I’m already ready for my lease to end to be done with Lexus.

Tony Lara

Looking for hoy wheels call the best manager there, Richard Emerson, cool dude, jar head.

Joe Ko

Danny Lee is the man! He really made purchasing a car easy and smooth! Never met a salesmen with such patience. I couldn't make up my mind between a IS 300 FSport and a RC 300 FSport but he literally told me pros and cons between these cars and eventually settled on a IS. I can't thank Danny enough. This man deserves a raise! I will make sure to go to Danny when I purchase my second vehicle. I highly recommend Danny Lee if you're planning on visiting Lexus of Manhattan.

Eduard Mamenko

Great service, easy loan. Friendly staff. Jeff is very professional. Help me a lot .

Kelvin Acevedo

It was a waste of time I had a appointment to see a vehicle and wen I got there they already sold it even though I got a call a couple hours earlier to confirm that appointment

Eboni Osavio

Happy to say that my first experience in leasing a car was not what I thought it would be all thanks to Michael Johnson and Warren Newland. To my delight, I was greeted with a no pressure, personable team. The overall process was painless, simple and best of all quick. Not to mention how much I'm in LOVE with my car. Many thanks to these guys for providing such an excellent first experience - I definitely will be back.

Kamran Mustafa

Horrible experience I had Manhetten Lexus . I call before going there spoke Jenay Howell I give her stock number for pacific car that I wanna come and see , she assures me yes we have that car come in tomorrow 11.30 to test drive . I want next day spoke to there salesman Kamran he say we don’t have that car on site we don’t when it’s gonna come . We like to show you different car . This is so wrong this dealership lies to customers on phone to drive them into showrooms . This dealership put aggressive price online but when u go there that car is not available.

Mack Cox

Great Service. Polite pretty Awesome.. Dominicans Rule

Rustik Rustik

Manager is the most rudest person I 've ever met !!!! Specific information: I came yesterday for Lexus LX570. 2016 I wanna to buy the car but after he came and showed me his attitude I changed my mind !!

trina joynes

Clean and the sales reps were very knowledgeable

Clemencia Acevedo

My wife and I were looking to purchase a Lexus. We have always heard good things particularly that they hold their value and are very safe and reliable. We were looking to purchase the car in the fall but my wife was rear ended while 14 weeks pregnant, her car was totaled and we needed a car ASAP. Our search began for a car that offered the best safety features(Blind spot monitoring, traction control, 5 start safety rating). We knew we wanted an SUV and after much research we decided on the NX200t. We knew we wanted specific features like AWD and the automatic trunk open and close. We found a reasonable priced 2015 NX Certified at Lexus of Manhattan with the features we were looking for. I inquired about it and set up an appointment to see it with sales consultant, Olga Mysovskaya. She went above and beyond from start to finish and made the process seamless and as stressfree as possible. It took about 3 days for us to get the car (I went to Lexus of Manhattan Thursday morning to look at the car, brought my wife Friday evening and purchased the car on Saturday). We needed a car right away and didn't want to be taken advantage of. Thankfully, Olga made it stress free and very easy. We didn't feel pressured in anyway. Rich Emerson the Manager was great and so was Dariusz Doliwa the Finance Manager. If you are looking to purchase a Lexus, Lexus of Manhattan is the right place to go.

A V

They mistakenly removed my ski rack and haven’t paid me back for the error. They’re either incompetent, disorganized, or crooked.

Alexis Asaro

Kevin Yu from Lexus of Manhattan made leasing my first a car an easy and exciting experience. He was honest and straightforward from the beginning and made me feel at ease throughout the entire process. I now have my new car and have nothing but great things to say about both Kevin and the Lexus of Manhattan dealership. If you happen to be looking for a new car, I highly recommend using Kevin!

jose molina

I just recently got the Es f sport from the lexus of Manhattan. I had an amazing experience dealing with this dealership. My salesmen Christopher Lewis was tremendous. He helped me every step of the way. I informed that I already visited two other lexus dealerships and that I wanted to buy within a week or so. He got me the price I asked for and showed me first class treatment. The finance manager Danny leach was also amazing. When I went to fill out the paperwork, he was upfront with everything. When i visited The lexus of Ramesy , I had to hassle with them. Danny also helped with every question I had. I would definitely recommend this dealership to others. I would especially recommend Danny and Christopher. I will do business again with this dealership.

Shanzedur Rahim

Sebastian was great easiest experience ever.

Michael Caldwell

Michael Caldwell has had marvolus exprience at Lexus of Manhattan. I purchased a vehicle from them early March and havent stop driving this wonder vehicle yet, even though it was suppose to be a weekend vehicle. The sale representative Mr. Danny was wonderful and informative. My next purchase will be only with Mr. Lee because I cannot wrong with him.

iris bailey

My Sales rep Juan Gonzalez, was a breath of fresh air when he introduced himself and explained the nuances to this new RX350 that was leaner, more powerful and years more technologically advanced than my current RX330. He was knowledgeable, professional, accomodating in what we (my son and I) were looking for in a newer Lexus. I hope that we will have a long relationship because he made the sales experience seamless and I'm very happy about my purchase, Thank you Juan!

HANCHUL JO

The dealer was in the temp location according to the sales person. Nothing better to offer other than coffee, tea, and taking my time with out any better offers. Dont expect crazy deal.

chauyi lam

This is my third Lexus car that I bought from Lexus of Manhattan with the salesperson Kevin Yu. He is an wonderful, honest and patient guy. He is also very knowledgeable with all of the models of Lexus. His personality and attitude make you feel very happy and comfortable to talk with. I strongly recommend him to everybody.

Natily Martinez

NATILY WAS GREAT. I LOVE MY NEW CAR. SHE WAS VERY HELPFUL AND WITH HER I HAD A GREAT EXPERIENCE!

Melissa Hillas

I had a fantastic experience buying my car here. I especially enjoyed working with Stephen Johnson. He's an excellent sales associate!

jasmin perez-coradin

I had a wonderful experience at Lexus of Manhattan! From the beginning to the end of my consultation, I was treated with respect and kindness. I made my service appointment online, but the service was exceptional. Vito, the service adviser who assisted me, was very professional and courteous. I was given a loaner and when I returned it, I received the same treatment. I would highly recommend this dealership!

J. Gomez

Service Department- Worst experience ever service advisor Godfrey Hernandez was who i dealt with i took my vehicle in for service 30k told him i hear a noise when i make u turns, i get a call next day tells me vehicle ready but needs rear brakes and rotors says the noise i was hearing when i made u turns were from the brakes i wasn't convinced that was the reason of the noise but fine, (had the work done at Lexus of Brooklyn for $150 less than what i was being charged in Manhattan) I go pick my vehicle up in Manhattan i take it home that same afternoon i check the tires and my wheels weren't rotated i contacted Godfrey and i was told to bring it back, i go back and explain to him how i know the work wasn't done he agrees the car is taken in im called out i check the tires and i couldn't believe the technician Rickey L who serviced the vehicle the first time only rotated the tire i was inquiring about i was so upset and in disbelief i just left,take note i work nights and i took the vehicle in after i left work! now how can i believe he did all that he put down on the paperwork i still hear the noise when i make u turns i smell a funny odor when i turn the ac on so im not surprised he didn't check or change the filters my windshield wipers weren't replaced because they aren't working to standard what did the technician do i really don't know what i do know is they couldn't of done what they said the did for the issues i addressed for the beginning. I called Service advisor and its been a month and nothing if you want to avoid headaches and wasted time and want peace of mind your vehicle is being serviced correctly DON'T GO TO LEXUS OF MANHATTAN

parastoo bahrami

I couldn't leave Lexus of Manhattan any happier. Went there in October to see NX 2017. Mr. Warren Newland did an amazing job showing us around and taking us for a test drive. He explained every single thing about the NX 2018 and answered all of my questions. I emailed him so many times and he replied to all of them within an hour. I got the car last week. I just love it! It's amazing! I haven't even read the owner's manual yet because Mr. Newland explained every feature of the car. He made my first car experience so smooth. I wish Google would've let me to give him 10 stars. I highly recommend him. Thank you Mr. Newland!

lsando1 .

Definitely was a nice experience. Looking to see if they are going to beat the prices we are getting in jersey. Stay tuned!

Darah Kasten

I bought a used Lexus from Natily. From start to finish, she made my experience easy and smooth! She's a wonderful salesperson and I highly recommend Natily as well as Lexus of Manhattan as a whole.

Wascar DELEON

Stopped by due to a promotion on the Lexus RX the promotion was great but the car was a little big for us. We were helped by Kevin Yu he taught us a lot about the lexus brand and even showcased one of their new model the UX. Kevin was super informed on all aspects of the car. My wife and I will look over the car color options and interior options and definitely go back to see Kevin. He was not pushy like your typical car salesperson he helped us decide on the car in our own terms. A great experience plus their showroom in this location is really nice.

Pamela V White

Have to say my buying experience with Lexus of Manhattan was five star all the way. Starting with internet sales manager, Bridget. Barrett, and then with Brandon Wall, my sales director, the purchase could not have been any smoother. Mr. Wall was very personable and accommodating with all my questions/concerns/needs, including the trade-in of my previous vehicle. The entire Lexus of Manhattan team is top notch.

Fortnite Gur4anov

mr Gamal thanks for your work and help in choosing a car, you have provided us with professional service !!!

tim obasa

Pity i can't lower than one star. I went to the service area thanks to the recommendation of Honda of Manhattan which has just closed (apparently they do this a lot). The car needed a simple oil change because is had just 9 thousand miles on it. I was told they wouldn't cover all the free things Honda did which should have been the first red flag but i went along with them either way. NOTE; this car is brand new with no problems. By the time Vito Perremuto was done with me and my vehicle i was paying over $377.80 for things like filter change, alignment, apparently some hybrid oil and inspection. I didn't question it because it all seemed legitimate. so i paid. After driving this car home and parking it for the night, enter the next morning, the vehicle was making all kinds or irritating sounds i have never before heard in my life. At every turn it made a new sound. It went from a weird cricket sound to this new car sounding like the breaks on 50 year old truck. Even while idle the engine made a rattling sound that it never made before getting it serviced at Lexus. I will be going back for them to correct this mistake and i don't intend to spend a dime more. I checked your reviews and i see these guys are renowned for their incompetence. I only wish i had checked the reviews before taking a beautiful brand new 2016 Honda pilot to get butcher my you guys. To anyone reading this AVOID THESE GUYS, they are sharks in sheep clothing and don't care for your property like you do. P.S. You guys better pray nothing happens as i drive to your location because right now i am feeling quite spiteful!!!

suresh chinnakotla

Today my wife and I visited Lexus of Manhattan to buy a Pre-owned Lexus RX 350. We had a very pleasent experience in looking at the vehicle and taking a test drive. Sales Representative "Ari" was very professional thru out the time when we are discussing about the vehicle at the dealership and during the test drive. He treated us with respect and answered all of our questions related to the vehicle he was very professional in presenting dealership offer and aswell taking our offer on the vehicle. Still I have not yet bought the vehicle but still I give them five star with the experience that I had today visiting the dealership. I highly recommend Lexus of Manhattan and can guarantee that Ari won't make you feel embrassed while discussing about the vehicle, he didn't talk any nonsense like how other salesman do in most of the dealership. I will post back my l buying experience in next couple of days if I end up buying the vehicle at this show room.

Marc Manara

Outstanding service as always and their customer care is the best.

Jenny Zhou

I do not usually write reviews, but this time is an exception. My family and I recently purchased a Lexus RX350 from Lexus of Manhattan. Kevin Yu was the sales representative with whom we worked. He first offered us a cup of cappuccino in his well-organized office before we got down to business. After we discussed our needs for the new car, Kevin came up with the exact model and features that we would want, point by point with no nonsense. He was calm, not pushy or overbearing. He impressed us with his knowledge and expertise, his amicable and confident demeanor, and his patience and respect. It was almost like we were talking to a colleague, a next-door neighbor, or a friend. We are sure that he will provide the same care and compassion, as he did this time, down the road when we need it. Kevin represented Lexus of Manhattan well. The company should be proud of having Kevin as a member of their team.

D Duncan

Will Howard is the best salesman I ever meet, he should have been the sales manager. Very honest and straight up with the prices. The only thing I would have liked was a better customer lounge. They'll try to give you any Sales Representative when you walk in..... I'm glad that I waited for Mr. Howard.

Greg Popow

Confirmed via online chat and over the phone the price/ availability of the car. Get a call from Lexus of Manhattan to schedule my appointment the same day. I Showed up to the dealership in less than hour for the appointment. To my suprise, the car has already been sold. Huge waste of my time and money. They were just trying to get me in the door to push a car I didnt want.

mkirsh inc

"The sales consultant, Dan, was extremely helpful and pleasant. In effect, he's the one who asked me to test drive the car. The ride persuaded me to chose the car. You can credit Dan with being a major factor in the sale.”

ella pasquariello

Our Sales consultant Anthony Sanchez made renewing our lease to another car fast easy and more worthwhile than we had expected A M A Z I N G !!! He was truly the best. We have been loyal customers for years and will continue Go see Anthony and team for sure. They are tops.

Jiree Murar

I have purchased two used cars, like new with less than 4k miles on it. Danny Lee helped me to find such good cars, and his patient and professionalism made my purchase comfortable and enjoyable. I am willing to buy a new car from Danny Lee again in the future. I strongly recommand buying a car from Danny Lee.

Jean Tamayo

Made my car buying experience so easy. We went there on a Sunday and met a gentleman by the name of Augie. He help us through the process for start to end without the pressure of buying the car. Educated of on things we did not know and gave us time to thing it over before making a decision. During the last months we were shopping around other dealership but not had the charm of Lexus of Manhattan.

michael rabiner

Just leased my second Lexus from them. The customer service is excellent. A great selection of cars to choose from, and a good service department as well.

Richard Steinberg

Our lease on our Subaru Forester was up and my wife and I had just received our yearly bonuses. So we thought it was time we treat ourselves to something nice! We researched many brands and spoke with a few of our wealthy friends, who have been life long fans of Lexus as they lease new ones every year. We made our way over to Lexus of Manhattan and leased an RX350! Fantastic upgrade from the Forester! My wife and I are ecstatic and feel like we are on top of the world driving this car. We also fit in well with our wealthy neighbours, great experience! I see these young kids who are worth less money than my wife and I buying these fancy Lamborghini's, Ferrari's, etc. Such a waste of money! A Lexus RX350 is all you need! Thanks again to every one at Lexus of Manhattan for everything, we will be back!!!

Bandit NY

I went there to get a car. The person I talked to is not very helpful. Phone call regarding the car is not returned. I put it off a while, and went back again after I have some time. Unfortunately, I have to deal with the same sales person again since I went through inquiry through Lexus website (Suggesting: If you want to get a car, just go there, Don't deal with the person responsible for all the Internet inquiry). I got the car finally just because I love the car, even the sales person is with limited help. The car specialist did not install the apps for me due the web site problem, and promised me to call me back the next day. I however called back, after I did not hear from him all day. He did not even return my call even though I told them I just want to know the website address and would like do this myself. Overall, the whole experience is rather disappointing and underwhelming. BMW has much better service even though I don't like their car. On the other hand, I do understand that this is only Lexus dealer in the city. I will not go back even I have to go other dealership in a bit further location. I brought a less expensive new car from another dealer ship a year before, I was rather impressed by their service. In short, this dealership has a rather poor client service that is not acceptable. I won't recommend them to anyone.

Felix G Maldonado

Excellent service. Kamran, my sales associate went all out to surprise my wife with our new SUV. The whole experience was wonderful, not to mention our new RX 350!

Robyn Victoria

Lexus of Mahattan was truly a pleasure to work with. My sales person was Gamal Aly, who was engaging, knowledgeable and accommodating. After dreading looking for a new car, it took no time for Gamal to sell me on my beautiful new Lexus IS300. He was great! The icing on the cake of my experience was when I picked up my car, it was covered in a silky white cover and topped with a huge red bow!!! That was a true example of his thoughtfulness and attention to detail. It made picking up my brand new car an event, which was much appreciated. Thinking of it still makes me smile. Another thing that I noticed about the staff as a whole, is their genuine passion for the brand and their unlimited knowledge of the many features the cars have. Their enthusiasm in the brand was infectious and helped you understand that Lexus is more than just cars, they are technology.

De Mar

I visited a few different Lexus dealerships. They were all fairly good. However, my experience with Lexus of Manhattan was excellent. From the moment I walked through the door and was greeted by Paul Dupree, to moment I picked up my vehicle, the experience was great. Paul is a total professional - knowledgeable, customer focused, patient and a decent man of integrity. I told him what I wanted and he found it. He didn't try to convince me to settle for something different. I picked up my new RX 350 and on the day of delivery, I worked with Juan who explained every detail of the car. This was an awesome experience and they have a customer for life!

kim le

Horrible experience. I saw a vehicle that I wanted online and submitted an application. I got a call back from Warren about the car I was interested in, I told him that I needed it within a week or so but to update me on when I can pick it up, as I live 2.5 hours each way and need to plan accordingly. He called me later again on the same day and we come out with the finance and payment plans. I asked him when I would be able to pick it up and he said it was at the service center and he would let me know when it’s available for pick up and should have an answer the following day. On to the next day and I don’t hear back from him, so I email him to let me know the progress of the vehicle and he said it should be there that night or the very next day the latest but he didn’t want to promise me anything. I told him that if the car needed to be serviced longer and I wouldn’t be able to have it that week, then let me know the truth so I can plan on when to go. I also wanted to see the contract to know that I financed the car and I am just waiting on it to be serviced instead of wasting my time waiting. He told me he would overnight the paperwork and it was signature required, which my husband took a day off from work to wait and nothing came. Every single time I asked when I could Pick up the car, it was the next day or completely ignored my email, calls or text. My husband called and asked to speak to the manager and the receptionist said he wasn’t available and she would leave a message and he’ll call back later on that day, and he never did. I don’t mind waiting for the vehicle as it has all the options I want but I don’t like being lied to and strung along. They pulled my credit but yet I have nothing to show for it. I am extremely upset and would like for them to make this right, as I waited a week to get an answer but instead, they just ignore me. ** Warren also told me that he needed proof of insurance for the vehicle, which I had added the car to my policy and paid for it, when he never overnighted or shipped any documents to me. Not only have they wasted my time but it cost me money and a credit pull.**

Julio Martinez

My experience at Lexus of Manhattan has always been great. I have been a long time customer and you guys never seem to disappoint. Although others might be upset of the not so far move, I love it because its closer to my office. I always go and see Vito who is a great guy and really knows his stuff. I love that you guys offer the pick up and drop off service which I have not used since i'm rather close to your new building. I like that you guys are now servicing all makes and models because this is a place I would recommend all my buddies to go to and Vito is definitely the guy to see.

Jensyn Beltran

I was in Manhattan last week and walked into Lexus of Manhattan to look at it, saw a white one with beige interior, very nice vehicle. Was not too happy with the dealer's staff though, front desk clerk "did not welcome us" in, didn't even say hello (texting on her cell phone the whole time), and nobody approached us to ask if we needed any help or had any questions, we were there for like half an hour.

Blu line

Good service

Steven Lyon

Great service from Danny Lee. He was very knowledgeable about the vehicle we purchased and helped my wife with the technical stuff when we picked it up. I was just happy I didn't have to. I highly recommend this dealership and dealer. The manager was very accommodating as well.

Peggy Horila

Disappointed with this new ownership! I called, email and left voice message over four days ago to Warren sales representatives and the general manager Rich with two stock numbers on vehicle I am interested in. No one response to my message? Guess they don’t need my business.

Joseph NewYork

Too much money for the vehicles in my opinion. Staff was professional and competent. Prices given promptly, nothing hidden. No time wasted.

Ergash Kholmuratov

They lied to me, because when I called them they said that would give a very good discount for Black Friday. The MSRP was $36699 and the sales manager called me and said he would give the discount,but when I arrived he knew that I liked this car and said that the $36699 was the discount. However the price was the same since October.

GEC Lex

Lexus of Manhattan, I don’t even live in NY, but because of the exceptional customer service I received this weekend that’s why I purchase and service with Lexus! Sales managers David and Richard were just friendly. David made it such a point to not only greet me when I walked through the door but extending that same warming “Hello” to Everyone of his guests. I truly felt like a friend from Texas and this dealer has gained a new family member. I’ll leave with this I can’t STRESS enough the meaning of “Service AFTER the Sale” type of guest experience and this dealer understands and gets that! Keep doing what your doing Lexus of Manhattan. Way to “wow” your guests! “We can, we will”! See y’all on the next one! C. Renee Mac

Juan Carlos Fernandez

Great value on preowned vehicle and great customer service!

Viktor Lindblom

Good people working here and overall this is a good although inconsistent dealership. Customer experience ranges between mediocre to excellent depending on who you deal with. Subtracting two stars due to the following: - valet service needs attention, valets consistently either leave you waiting for a long time and/or bring out the wrong car. This has been an issue for as long as I've been a customer (2+ years) - at $550 for a service I expect my car to be returned clean as usual. Always got a complimentary wash before, you can get this thrown in as a courtesy at any low level cheap dealership. Come on guys, you can do better! Pay attention to the little things to deliver an experience that wows your customer and makes them want to return.

Dmitriy Teytelman

Excellent service from Sherwin, Kamran and the rest of their team. Every was as promised when I came to buy my Lexus. They went above and beyond in trying to accommodate my needs to see this vehicle on my only day off from work.

Aysen K

Do not waste your time by going to this dealer, we drove more than 2 hours away for them to tell us that the car we inquired about just arrived and was going through the certification process where they could have told us to come another day and that the car wasn’t there. Stay away!!

Kenneth Austin

Just picked up my brand new GS 350. The guys there provide exceptional customer service. They also go over and beyond on and off the clock to meet the needs of the customer and you just don’t find that too often, especially for a first time car owner .Thank you Lexus of Manhattan. The gentlemen Will and Danny provided the best in making me feel secured with my purchase. give those guys a raise

Ian Walsh

I am a loyal customer to Lexus of Manhattan and I can truly say that I am a very satisfied customer. Lexus of Manhattan provides a 100% of there customer service to me. I been servicing my Lexus vehicle with Vito and Nelson. Lexus of Manhattan provides you with a comfortable friendly environment and are very professional at what they do. As a loyal customer I will recommend you to come by and experience the service they provide you with, I can guarantee you will be a very happy customer.

Doug Grattan

I have purchased several automobiles from Warren Newland and have always found his professionalism and product knowledge refreshing. Warren is all about educating the customer and finding the right vehicle and price point for that particular customer. I would highly recommend Warren Newland and Lexus of Manhattan for your automotive needs. Warren's level of service does not end at the sale but continues on to keep you informed and abreast of any new technology or products that are forthcoming. Several of my immediate family members have also purchased vehicles from Warren and he is someone I can refer people to in confidence.

Sal Consiglio

Had an awesome experience purchasing a new Lexus IS 300 for Lexus of Manhattan. I worked with Danny Lee, who was the ultimate professional! I explained I was tight on time and need to make a quick transaction, Danny got me into my new car in a few hours without all of the Drama of running back and forth to the sales manager or trying to up sell me. Got the car I wanted at the price I requested, was pleasantly surprised on my over all experience at Lexus of Manhattan. Go see Danny!

Yang Shen

I tried buying a used Lexus RX here a few days ago. Made a few calls to get some information. Mr. John Popper was assigned to me. My questions were straightforward and easy, but John was abrupt, terse, and rude. I asked if they were slightly flexible on pricing, and John called me back in a rude manner indicating that, "as [he] said yesterday, the price wasn't negotiable". Only problem, John: you didn't actually tell me that yesterday. For a''Customer Retention Manager', you sure don't even know how to ATTRACT customers. Not sure how the rest of the sales experience is, as I didn't get very far with mine, but please stay away from John Popper. He was not pleasant and didn't even try to work with me.

Michael Z.

I was looking for a luxury SUV, which would not be too big and give good value for the money. I ended up buying a Lexus RX, largely thanks to Danny Lee. Danny was genuinely interested in selling me the car that would satisfy my requirements. At the same time he was polite, relaxed and not pushy. He was also able to provide technical information I asked about and was pleasant to work with.

Katie Contess

Natily Martinez is great! Very helpful and a pleasure to work with.

Patrick Fallon

Salesperson was a half hour late to our appointment. When it became time to make the deal everything the salesperson told me the day before on the phone turned out to be a lie. Total waste of time.

Amanda J. Postel

Aldo Pinotti and Warren Newland were outstanding to work with. I highly recommend them and the NX.

Ammar Albayati

Good company

Myrna Gardner

Warren Newland is one of the best salespeople I’ve ever worked with, car or otherwise. He is very sincere, thoughtful snd considerate. He helped immensely with every step of the process without applying any sort of pressure. He is very knowledgeable and uses that knowledge to help clients make good decisions. I am totally confident I purchased the right car at a great price and highly recommend working with Warren.

Sam Douglas

I had the pleasure of meeting with and having Mr. Darel Poe as my sales rep. If U are planing on visiting Lexus of Manhattan, please request Darel. He will go above & beyond to make sure you have a rewarding experience. Sam

shawanda Green

I went to Lexus of Manhattan and worked with Josh Garcia. He provided impeccable service and made the process of buying my car very pleasant. They were very courteous and professional, and had me in and out in a matter of a few hours and were able to get me financed with a great rate! I will definitely purchase my next vehicle from them.

Adam Lopez

I opted for the policy that covers tires and window things. I was driving behind an 18 wheeler and a rock came up and nicked my window and then I realized I had run over a nail or something. Lexis hooked me up with a new tire and they "fixed" my window too but it doesn't look totally fixed. You can barely tell they did anything. But I googled it and it looks as though that's fairly normal for these types of things. I just wish I knew beforehand.

Mark L

I brought my IS 250 in for a minor issue and the entire experience was exceptional. Raphael took the time to update the system, which had not been done at a previous dealership. He had the car checked to ensure no additional issues were present. The car was returned to me in a timely manner. Professionalism and efficiency. Very impressed.

Franklin Garcia

Just purchase a vehicle from these guys Lexus of Manhattan best sperience I have ever have Special thanks to juan

Sumukh Shah

Warren Newland was very helpful ,kind and pleasant.. ..one of the best salespeople I have dealt with. He helped me and my wife immensely with every step of the process without applying any sort of pressure. I would highly recommend working with Warren, infect suggest requesting him when you plan visit the showroom. He is very sincere, thoughtful and considerate.

Stefan Shapiro

I made an appointment to have two tires installed. They tried to sell me an unnecessary repair (source: I'm a mechanic, just don't have a tire mounting/balancing machine). The job took 2.5 hours. When I approached the service adviser after 2 hours he dismissed me with "don't worry, it should be done soon" (he didn't even bother to check on the car) When I finally got the car back, there was grease all over my wheels, the tires were improperly inflated, and I later discovered that they had way over-torqued the lug bolts. They did have bagels and coffee in the waiting area and the facility was super clean.

Sana Chalik

If you need a salesman, Jeff Schor is your guy. It was the best experience I had during my lease renewal and this is my 5th lease with Lexus ( 4 prior was with Brooklyn location). Quick, professional, right to the point without any pressure. I did not even have to come in to negotiate. All was done over the phone and email. He sent me different options thru email and I have to just sit back and pick the car I like. When time came, it took me less than an hour to get to the dealership, drop off my old car, sign all paperwork and pick up my new lease. This is what leasing should be all about. Great Service. THANK YOU JEFF.