Reviews of Island Volkswagen (Car Concessionaire)

1632 Hylan Blvd, Staten Island, NY 10305, United States

Average Rating:

DESCRIPTION

Here you will be able to see all the reviews of people who are using the services and products of Island Volkswagen (Car Concessionaire) in New York area.

Currently the business has a score of 4.4 stars out of 5 and this rating was based on 345 reviews.

As you can read, its rating is very good, and it's based on a very high number of opinions, so we may be quite sure that the valuation is quite faithful. If many people have bothered to rate when they are satisfied, it works.

You know that we don't usually stop to set tatings when these are positive and we usually do it only if we have had a problem or issue...

This Car Concessionaire belongs to the category of Volkswagen dealer.

Where is Island Volkswagen?

REVIEWS OF Island Volkswagen IN New York

Adele M

Very friendly n helpful

Jerry Chang

They didn't do what they said on the phone. Just don't believe them, kind of Scam. A waste of time.

Jenn Buccheri

They are wonderful. Very efficient, thorough, kind and eager to help

Theresa Mclaughlin

Great customer service!

Rita Rampulla

I have been dealing with Open Road Volkswagen since 2009 and more specifically with Service Advisor, Chris Walsh… I cannot say enough good things about Mr. Walsh… he has always been extremely courteous, informative and helpful each and every time that I have been in contact with him… he has gone above and beyond good customer service and he is a credit to Volkswagen… I look forward to dealing with him in the years to come… Rita Rampulla.

Bob Littleton

I've bought lots of cars and learned how from a car dealer brother. Shopped a long time to find the right Golf. These guys had a fair price, no pressure, were accommodating to get paperwork done same day. Only small beef was they tried to get me to sign a credit app when I was paying cash - must be an incentive from lender for submitting the app - but they did not press when I declined to sign. By car sales standards, this is a minor nit. Sales was miles better than the Bay Ridge franchise, which was super sleazy. If service is as good as sales, I'll be a satisfied customer. I'm pretty tight with the stars, so four reflects a very good impression.

Patrick Bombash

I actually worked a little with both Richard and Bianca. Both advisors were very accommodating as always. Richard went above and beyond to obtain a loaner vehicle in order for me to get to work by contacting other employees and explaining my situation in order to get me the assistance that I needed. Richard also reached out to Tim to give me a couple lifts where I needed to go and Tim got me to each location swiftly and safely. Richard was very personable and professional and even remembered me even though I haven’t been in to the dealership for quite a while. The car was swiftly diagnosed and ready to be fixed early the next morning. At that time, Bianca went over everything with me and both she and the service technicians had me in and out of the dealership much earlier than I had anticipated. Bianca was very sweet, polite, and professional. With all of the staff’s professionalism, concern for my time and personal needs, I will be sure to come back to Island Volkswagen in the future and recommend it to anyone in need of quality service.

Cathy Graham

Just purchased a 2015 Volkswagen Jetta from Open Road Volkswagen Staten Island. David the Sales Manager and Gerald the Salesperson went above and beyond to make my car purchase a wonderfully smooth experience. Both gentlemen were very professional and knowledgeable about the Volkswagen line and features. Highly recommended !!!

Richard

My recent car survice experience is really a nightmare. I have a 2015 Passat still in warranty. 3 months ago the engine lights was on, subsequently I brought the car to Staten Island Volkswagen for service. They ran the computer and told me one of the engine sensor became bad. They changed the sensor, then the nightmare began. The car frequently got stuck and the engine shut off while driving, and the things happened everyday. I brought the car back to the service. Then they did the adjustment (from their words) and told me problem solved. The car becomes less stuck but still happening everyday, and the engine still suddenly turns off while driving 1-2 times a week. I almost got accident and hit by other cars several times due to losing control of the car, and my girl friend also had the similar scary experience while driving the car. So far I have sent the car back to the Volkswagen service 3 times. Each time they took 3-7 days and then just simply returned my car without figuring out any problem. I told them it is dangerous to drive the car like this and eventually it may cause accident, and if it happens, Volkswagen have to be responsible fully for their deliberately neglecting customer’s safety, however the car service manager seems not care and declares “there is nothing we can do”. This is a very bad answer. They want to walk away from the problem they created and refuse to fix a car still in their warranty? No way! I have enough reason and evidence to file a lawsuit. Will keep you updated.

Jared Nardilla

The entire staff, especially our sales associate Q, were great. Knowledgable, helpful, patient, and friendly. Will definitely return

Thomas Mole

Service department could not have been more helpful. Larry is the best service writer I have ever dealt with and I have been driving and dealing with service departments for over 40 years. I highly recommended Island Volkswagen. Great people.

XoXo Bevzee

Best service provided. Will definitely come back.

Lori Spellacy Holdorff

I would like to give a special thank you to Eihab he was wonderful to work with, very helpful! And also Rodney and Miguel Thank you! You all made this experience great!

Tye Talib

Very satisfied with my visit, Eddie made the process very easy and comfortable for us. I would gladly recommend him to any of my friends and family looking for a VW.

Tom F

Great experience, fast service, definitely glad i went to them. I got a lot done.

Danny Rivera

Jimmy is really friendly and costumer oriented. Something that is hard to get in the NY area.

Jenny Cruz

I highly recommend shopping here. My Fiance and I were on the verge of giving up until coming here. Peter was our salesmen and he was absolutely great. He helped us so much and taught us about things we didn't know. He didn't pressure us to buy like some other places we had visited, and by the time we were done, it was as if we'd known him for years. He also got us more for our trade then anyone else could offer....Thanks Pete!

Bill Daddi

Friendly, professional and considerate.

Christina Gringut

Service station is terrible. Came at around 4:45 a few weeks back to have someone look at my tire only to be told that service is closed for the day. Mind you online says the service station is open until 5:30. This week needed an oil change thinking it was covered under my lease only to find out it isn't. Paid a ridiculous price of $65 where I could have went to BP and had it done for $30. What's the point of a lease if nothing but a yearly inspection is covered?! Will be looking to go elsewhere once my lease is up

Angela Musolino

Received a recall, immediately got an appointment. Was seen within 10 minutes of arrival and was out the door in 15. As Larry, my service manager said, it took longer to do the paperwork then to do the recall. Great service!

Beatrice Su

I had the pleasure of working with sales rep Qahhar (Q). He provided excellent customer service and does his best to make sure customers are happy.

Warren Fox

Great guys could work

Haroon

Mike is very nice and helpful, highly recommend him for all your service needs.

Fran Messina

Best group of professionals! Excellent service, excellent work. Highly recommend to anyone looking for high quality service in a dealership, from sales to the service department.

Nicole Gniewkowski

All in all the best car buying experience I have ever had. Started off a little rocky when no one greeted me when I entered the show room but I waited it out and I'm very glad I did. A few minutes later I was approached by David LaMonica. He was very nice and apologized many times for my wait. David handled my transaction from start to finish. I got the best deal I have ever gotten on a car. They have late night hours and are very willing to work around your schedule. I am very happy with my new car and couldn't have had a better experience during my buying process. I would recommend that anyone looking for a Volkswagen buy their car from open road Volkswagen.

Michael Cappuccio

Excellent customer service experience and I received great monthly payments

first last

I had a very good experience with Jimmy. However, calling the dealership was close to impossible. It rings twice and then it disconnects you. Any of the numbers listed on the website. I tried the chat, it was worthless. You just have to keep calling and calling hoping that someone would answer.

Cindy Khadr

Great service. Great deals. I've had bad experiences with other dealerships and by far this has been the best. Danielle and Richie were both so helpful and accommodating. Danielle was my sales person and was very knowledgeable. She was great. The staff there were all very professional too and you could see the effort they put into wanting to make their customers happy. I could not have been more satisfied with my experience AND my new Passat! I'd recommend Island Volkswagen to anyone!

C S

Staff and mechanic were very nice and clear when explaining my car’s servicing needs. Will return!

Dispacito

Dealt with the most unprofessional sales manager ever, Timur. He doesn’t listen to customer’s point of view or care about the loyal customers. VW served me a bill for excess and wear after I had returned my vehicle and leased a new one from them. They lied about the fact that they will cover excess wear and tear if I lease another new vehicle from them. Won’t lease another vehicle from them!!!!!

Frank L

Very professional. Great waiting area

April Pereyra

I am always skeptical about car dealerships - PTSD from past experiences, I suppose - and have entered their service departments with a wary eye. Given that, it says a lot about Island VW that we are committed to crossing the Verazzano Bridge to make sure they are he ones who service our daughter's Jetta. Most recently, my daughter's car needed a new transmission - a nightmare in the best of circumstances. Island handled everything beautifully. It took a long time to get the work done, but that was due to the nature of the work, not I.VW's skill. Jimmy and Mike Alvarez kept us constantly updated, answered all of my questions even ones I am sure they thought were a little silly, and addressed every little question my daughter had when she picked up her car. This has been their consistent approach to all the work they've done for us . Even when there have been issues, they've been dealt with professionally and swiftly and all with a focus on making sure we felt confident in the work they were doing. The cherry on top, and actually the most important thing, is that my 23 year old daughter feels she can call either Jimmy or Mike at any time to ask questions about her car and what's best to keep it running and feels confident they will be honest with her.

Alex T

I would not recommend them as a dealer. Spoke with Mike a few time and keep on wasting my time and giving me runaround. They say one thing but do totally another. They just lost a future customer. And will no longer be getting my parts from them.

Patty Duke

The staff was very polite and they treated me with exceptional customer service!

Gary Martori

I come from Manhattan every six months and go to island (Staten Island) Volkswagen because the service is impeccable. They know me by name and they always do a great job and I wouldn’t trust anyone else to service my car. Hands down they are the best and customer service is 100% Gary Martori

FR

Called Sales twice at 7PM and was hung up on twice. Called Service and then no answer. Are you guys not open until 9PM?

Hockey Papa

Five stars. Will definitely comeback again.

Donna Marie Arena

Larry, Joel, and Jimmy at Services; as well as, Moises, (who drove my daughter and I home, from the shop), were all very helpful and kind; including, the young lady, who greeted us, as we pulled into the service station, of the VW Dealership. Thank you for repairing my sunroof.

Yvonne Lim

My family and I couldn't have picked a better place to purchase our first car. When we arrived, Al greeted us quickly and was very attentive to our needs. Despite some kinks along the road, the staff was very accommodating and very helpful. Both Al and Rodney are very friendly and do genuinely care about making sure their customers are happy. Overall, the customer service at this place is definitely phenomenal and we got a really good car out of it. Definitely a great place to go to purchase a VW!

Joseph Mcnamara

I recently went to Open Road Volkswagen of Staten Island and had the pleasure of having Michael Ienuso as my sales consultant in purchasing a new vehicle. Michael was courteous, professional and extremely knowledgeable. I would 100% recommend Open Road to anyone that I know is interested in getting a Volkswagen.

Adam D

I traveled out here from eastern long island just to get a car the salespeople were more than accommodating and I ended up buying a car that day. With all the nonsense I had been going through it was a pleasure that Gerald the salesmen at the used car lot cut straight to the point and was upfront with everything. I ended up buying a 2012 GTI and am completely satisfied and would recommend this dealership without hesitation.

Bill Brown

I leased a 2019 Atlas from Daniella. She was excellent. I had a payment and a down payment that I wanted to spend and they were able to make it happen. The finace guy was also great. There was no shady shake down for more money. He was great. They kept giving us waters and coffee due to them getting our new car. I totally recommend them for you lease or purchase.

Josephine Diaz

Visiting Volkswagen of Staten Island for a new car, I met Stewart. He was friendly and knowledgeable. He took his time to answer all my questions. His professionalism on the sale and quick delivery of the car I wanted made this purchase reassuring. Jason was just as remarkable. Both making this car purchase experience pleasant. I am happily driving my new car. Thank you.

Reginald Ukachukwu

I think they're very racist, they made me buy insurance two times, told me my credit score was tier one category, and that I qualified for 1.9% APR. We got there only to be told that our APR were 4.99 and 5.99%. $777 monthly payment for the 4.99% APR for 60 months. I do not remember how much the payment for 5.99% APR would have been, which would have been for 72 months. I told them I was not interested anymore. Somehow they opened up communication with my wife, told us we qualified for 1.9% APR. We asked them to factor in every charge and let us know what our monthly payments would be, and how long we would be paying for the vehicle. After about 6 days, they called to inform us that they factored in every charge, and that our payment would be $635 for 60 months. That we should come with insurance to pick up the vehicle, we got there, only to be told that my credit score was 751, but that I only have two credit cards, that I was supposed to have more than 5 credit cards, or other loans, mortgage, or at least 6 lines of credit or put down $8,000 before I could be approved. I almost did that, before I decided to forget about VW Atlas and asked to be refunded my $2000 down payment, that I paid voluntarily; even though I was told I qualified for $0 down payment. Beside, up to this moment, March 31, 2018, 7:22 PM, my wife driver's license we forget at their office when we were leaving the dealership, which they claimed to have put in the mail since January 10th, 2018 is still in transit.

Caroline Lee

Just bought a car from them 3 weeks ago. Very professional and amazing service. I worked with Tony and Richie to buy my car and subsequently when my garage punctured my tire. Fast service and wonderfully kind people. They really work with the idea that you will be a lifelong customer and it really shows. I always appreciate the handshake and warm welcome and they love my car just as much as I do. As such, they treat it so nicely that it could almost be mistaken for theirs to the untrained eye. If you want great service, take your business here! They have more cars than it appears as they have another lot with more cars a little further out. If you call in advance to see it, they'll bring it out and have it on the lot or, in my case, they brought it to the hospital so I could test drive it on my break. Highly recommended dealership.

Quavo Huncho

I️ don’t usually ever write reviews mainly because my schedule. like I️ pass up again when I️ purchase my Vw a recently but the follow ups been tremendous from the start even still to this day that I️ just had to. Questions and concerns I️ have about my Vw Passat and it always been easy to contact my sales guy Andrew, Oh yeah and not to mention the complimentary car wash he promised after my delivery on a rainy day. Overall Great experience. Would definitely recommend Isand Vw to friends And family and make sure they see That guy.

M lebo

Great service team Could not ask for better Mike thanks for all the help !!

Peter Ferrara

Larry provided great service and took care of all my issues.

Briana Dawkins

First time car owner, Thomas was a huge help. He was patient and had an answer for all my questions. My first buying experience was great, I would highly recommend this dealer.

Jim Norberg

Fast service. Only performed services required. Thanks

Michael Sciarrino

Today I purchased a brand new tiquan, I worked with Danielle who walked me through every step of the process with ease. I was at the dealership for a very short time and can definitely say I'm walking away happy with a beautiful car for my wife. Thanks again, look forward to coming back again.

Alyssa O'Connell

As I began searching for a vehicle a little over a week or two ago, upon walking into Island Volkswagen, I was greeted with the greatest service from all of the staff. The staff member that helped me was Vinny. He helped reassure me that my credit would not be tarnished with an abundance of inquiries. Also when it came time with the sale of a VW Jetta TSI, He made sure all of the vehicle specs & mechanics were up to par & made sure I walked out satisfied & with the best deal. 5+ Stars & a huge thank you !!

Gesna Desir

Q was nothing short of amazing. Very helpful. Worked with our budget to give us what we needed I truly appreciate him. I will be telling my friends about teen experience and recommending his services.

Brian Ruddy

Very aggressive sales people

Bryan Foley

My first experience at Island Volkswagen is one I will never forget. As soon as I walked in I met one of their salesman named Thomas, and he was extremely helpful. Island Volkswagen is a very well run dealership and I did not work with any of their other salesman, but I can guarantee if you work with Thomas he will make the car buying process extremely easy.

MD.Monjur Elahi Nahid

Best customer service ever ! All the staffs are awesome and helpful. Most importantly , they are very patient. Danielle was very very friendly and cooperative. All of them worked very hard to get me and my wife a car in our budget. If you go there, they won’t send you back empty handed.

Evan Treanor

They were able to service my car quickly and give me an honest answer promptly! Michael in services was spectacular and I’m so glad I brought my car here for work.

Nicholas Marra

I had a great experience at Island Volkswagen. My salesman was Peter O. He took time to explain everything and was very professional. I am very happy with my new car and plan on being a Volkswagen customer for a long time.

Judy Barnes

Great efficent service.

Farshad Ghasemi

I am very happy with how James (service advisor) handled the issue with my car. would definitely recommend.

Rudolf Karachun

The staff members very helpful. The vaiting time short. The service is good.

Rich Gonzalo

Fast, amazing service. Very professional and efficient.

Mike Matteo

The representative and car technician that helped me when I brought in my 2018 Tiguan for oil change and inspection were very professional... I very highly recommend Island Volkswagen

Nathan Plotkin

Great guys and excellent service.

Mansoor Khan

Great service! Very professional and honest

Marc Logan

Good people from sales reps to repairs never pushy

K F

Great service. Very thankful for Renata. She seriously helped me out tremendously i would recommend anyone getting a car to call her directly or ask for her. I called because i was over miles and had a 1 in a half left she had me in a new car the same day and a price not much more.

Samantha Giampietro

Larry in the service department was a pleasure to work with. Thank you for being so kind and helpful. -Samantha (the girl who mistakenly read her extended warranty notice as a recall notice)

Sharon Donovan

I went to have my 2015 serviced, Richie in service is very helpful met all my needs answered all questions.I went to look at new models at leased a 2018 Tiquan my sales associate Danielle Lipson is very personable, knowledge I can not say enough about her she made this experience something I will not forget.This is my third time dealing with Island Volkswagon I have nothing but goods this to say about everyone. I will definitely recommend them to family and friends

Anthony Taylor

Great experience and easy transaction. Firm with prices, but very good quality. The people were great and helped me choose the right car for my wife for Christmas (Mini Cooper Clubman 2014). The dealership was clean and child friendly & autistic friendly (child w/special needs). Tony and the manager (I forgot his name) both provided excellent serivice.

Bina Muriqi

5 star experience, all thanks to our salesman David. I purchased a 2014 Jetta recently and the car runs beautifully. We are repeat buyers and David is more than patient with us, not to mention that his professionalism is superior and we couldn't be anymore appreciative for that. I would recommend Open Road and David to everyone.

Jimmy Carter

The entire staff is friendly. The sales person I dealt with is Maria Ruiz. She is one of the hardest working, dedicated sales people they have. She was very knowledgeable, personable and diligent in her search for the vehicle I was looking for. I would highly recommend her to any one looking for a Volkswagen at Island VW.

Jessica Clinton

Just very Knowledgeable and Friendly in the service department. James was great and I would recommend Island Volkswagen.

Slava Markov

Friendly staff easy to have deal with.

George W

Very poor communication. Send for eprice over internet. Got a call from Christine, but she just someone who tries to get u into the door. I told her I'm ready to buy but need a price quote as I do not want to make my way to SI if the numbers don't work. She said she will let one of sales contact me... 2 days go by and nothing... I guess they don't need the business. Do not recommend this place. It's just like any other NY dealership, do yourself a favor and get it outside of NY to save more.

Sal Perasevic

Excellent service

Benyounes Rabhi

Great experience , fair deal, Andrew was friendly salesperson, I definitely recommend that place .

Zhi Liang

Quick response Great service

Jennifer Mauri

Qahhar Abdul-Qawiyy is amazing. I’ll never release a car from anyone else. You can trust Q and he will he sure to take great care of you when leasing your new car. FIVE STARS!!!

Eleanor

Please beware before you purchase a car from this dealership. I checked the price of the car three times before purchase, went to the bank with the salesperson to cut the check FOR THE PRICE STATED, and then verified the purchase price again. But when it came time to purchase the car, I was told they had "made a mistake" and hadn't factored in additional taxes and registration fees, despite my asking and double checking this. I don't know how many times they run this lie/scam, but I don't want anyone else to go through this. I also had to wait almost six hours during this process, while they attended to other customers. I was told they would make this up by throwing in "extras" to make up for this mistake, but that never happened. Lastly, I was told by text that they would see "what else the manager could do" and I never heard back. I was told a total of three major lies over five days, and three lies is too many for them all to be true mistakes. Please don't go to this dealership alone and please consider going to another dealership. I was devastated after this experience.

Salvatore Sutera

It's a small showroom. The salesman was very helpful.

Alex Cisyk

Eihab answered every question I had like he knew I was going to ask them! I've never met someone so knowledgable on the Volkswagen brand, he also helped me get a great deal! Will definitely recommend to everyone I know!

Christopher Muller

Salesman was very honest, saved us a lot of time. Did not get a car here, out of our price range.

Rhonda Lubitsch

My daughter and I had a wonderful experience. Gerald was an amazing salesman and Jason and John really made her buying experience a pleasure. I will definitely recommend everyone to Open Road.

Patrick Cannone

Jimmy of the Service Dept. is very accommodating. They were able to get to the minor recall and fix it immediately. Very pleasant staff.

Vitaliy Pankov

Excelent service. Everything went smooth and fast.

Michael Margiotta

This was the quickest and most flawless experience at a dealership that my family and I have ever had!!!! Danielle Mantone, Tim and everyone working there were one nicer than the next. Everyone here was working so hard on Memorial Day and once our car arrived, we were in, signing papers and out in no time. I would recommend Island Volkswagen to everyone I know.

Vincent Moscato

My experience at Volkswagen was great. They are very helpful and give great costumer service. My sales associate was Besa. She has a great charisma. Very energetic, extremely helpful. She only looks out for the best interest of her clients. I would strongly recommend her.

Anthony Cap

Bianca and the service staff did an exceptional job and went above and beyond to take care of my Tiguan, so much so, that they actually found another issue with the truck that I wasn't initially aware of. They were kind and courteous as well as professional and informative. All service departments should strive for the type of care I received during this entire service experience. Thanks again to Bianca and the rest of the VW Service Staff!

Vance C

I recently leased a new Volkswagen Jetta here and had an excellent experience with the entire sales staff. I dealt with Rich G and Rodney in sales, they were both pleasant, happy, and helpful. The management team of David and Nick were friendly and accommodating as well, with out being too pushy. I really came to look at and test drive the Jetta, but they gave me a good deal, and had me in and out pretty quick, so I could still get to work AND have my new car! The finance manager, Joe, was courteous, thorough and considerate to my time restraints also.

djnightbeat nightbeat

The Worst dealership ever dealing with for 3 times thay just dont answer ur calls thay just hang up

Alicja B

Took my car in for service here twice and I couldn’t be more satisfied. My first trip here was for the Passat fuel pump recall. After getting the run around in Brooklyn with the dealership telling me I would have to wait two months to get the work done I called them and was told to bring the car in the following day. The work was done within a week and they were even apologetic that it took so long. After my positive experience with the recall I was sold on this place so a year later when my car started acting up again I brought it to them. The issue was hard to diagnose so when the first repair failed they not only credited me the amount of the initial repair but gave me a loaner until they could find the real problem. Not sure if I can mention prices here but the final cost was nothing you would expect from the “stealer”. I almost never take my cars to the dealer for anything but after my experience with them I’ll be giving them my business for even an oil change and i’ll definitely be buying my next Volkswagen there. Great job guys! And Larry in service is the best! Very friendly and kept me updated throughout both my visits.

ToniAnne Lubrano

The service department totally rejuvenated my car. I was very concerned because a leak had caused my driver side to take in water and we didnt notice until the car smelled like mold. The service team was very responsive and professional and tried to make sure all my concerns were addresse . The repaired everything and we were do surprised rhat the entire smell was gone . It was like we had a new car. Not only that but they thought it was going to take longer and they surprised us and had it ready 2 days earlier. I wont deal with any other Volkswagen dealership and now their service as well .

Anthony R. Calvanico

Exemplary service by Mr. Larry Little. Everything you want in a service department atmosphere and experience.

Marcel Walker

Great customer service!

Edward Ruffe

Last week I leased a Jetta and the customer service was outstanding. Ashley helped me throughout the entire process and no one played games with prices. I told them my budget and they didn't waste my time. They showed me cars within that range and were extremely reasonable. You can tell the place works as a team very well. Renata also sat with me and helped me throughout the process. The staff truly cares about there customers and making sure everyone has a renewable experience.

Thomas C

Courteous, helpful staff. Recommmend them highly.

John Lentine

Jimmy at Island VW was nothing short of a pleasure to work with. From the moment he approached me he was willing to work with me to get me into the vehicle that worked best for me at the price I was most comfortable with. The entire sales staff works together and the managers are straightforward, honest, and fair. This dealership is down the road from my house and I don’t hear enough good things about them. The entirety of Staten Island should be made more aware of this gem of a car dealership. They have earned my business for my present and future VWs.

Jasmine Clarke

I purchased my 1st car here and Andrew made it an easy experience. The staff here is great as well. They handled everything for me and was available to help me if I had any questions. Will def be handling all my future car purchases here.

Diana Miccio

Easy! Breezy...They beat the price of my leasing company and gave wonderful customer service!! Maria was a sweetheart and even though it wasn't her sale Daniele was very helpful and together they made me feel very comfortable .

mike martine

The service provided by the maintenance team at island volswagen is excellent and the level of professionalism is exceptional I will recommend this dealership to anyone,,!

John Scartozzi

I can only say the truth.. Vinny as well as manager tan extended every courtesy to me and my wife Aliyah. I purchased a Volkswagen jetta s at a great price. No haggling, no fighting, and best of all they showed us patience.. Thanks also to Danielle who programmed the car features for my wife's phone. A customer for life.. great job and thank you for the car..

zelina raytsis

Went to see Al for a Jetta Sport this past week and he was beyond helpful. Answered every question I had and reassured me there was no pressure to buy. In the end he got me such an amazing price I couldn't refuse and I got into my new car! I couldn't be more happy with Al and the whole Island Volkswagen team, from sales to service!

Alex Kay

I’ve called their Service Department to schedule an appointment to get a written estimate for a car repair. The man on the phone told me that they do collision repairs but they don’t provide written estimates, which is against the law. According to the Part 82 regulations of the commissioner of motor vehicles, motor vehicle repair shops – they MUST “make an estimate in writing” upon the request of any customer… I will file a complaint.

Nicole Leone Gallagher

We had such a great experience with Island Volkswagen. This was our first time leasing a car and we didn’t know where to begin. Q made the process so easy and straightforward, he was so helpful throughout.

Thomas Diamantis

DUE TO MY ILLNESS I HAD TO RETURN SAD TO SAY MY JETTA...IT WAS SO SMOOTH AND COMFORTING EXPERIENCE AT THIS SAD POINT IN MY LIFE

stephen sharkey

Wanting to buy my next vehicle locally I stopped into Island VW back in February. Everyone there was very responsive and accommodating. I ordered my new Golf R and the entire process went very smoothly. From Lee and Tim who guided and assured me along the way that all was moving along and the vehicle build order was in and moving forward - to Danielle who did all the leg work and brought me up to speed on all the car features during the delivery process and made sure the car was presented in 100% prime condition - to Ralph in financial who made it all work! Thank you all! A very enjoyable experience and look forward to bringing my car in for service over the next several years ( 6 years 72k miles btw) at my local VW dealership

Kristin Pitanza

Danielle Mantone was an excellent sales person

Sara Steinweiss

I had a major issue with my engine and Frank Rao, Mike Alvarez, Lee Morgan, Joel and everyone down at Island VW made sure it was taken care of right away with precision. I was so appreciative of all their help and assistance throughout the entire process.

candace carrasquillo

I came to Island Volkswagon to get my first leased car. The associates were very friendly and not pushy at all, which was plus. My salesperson, Maria, was wonderful. She helped me to stay in my budget while still getting a fully loaded vechicle. She broke everything down for me to easily understand, and she even went above and beyond to locate the specific color I wanted and drive to get it in NJ. She was ALWAYS available to help and gave me an excellent first experience at a car dealership.

C Vinasco

when I called to the dealer asking a quote, a female sales rep was super inappropriate, rude and made a derogatory and racist comment over the phone about me without knowing me. Horrible customer service. we are going to New Jersey where there are plenty of car dealers that offer excellent customer service and deals. Hey Rodney, you're not the only one.

Antonella Schinina

Terrible. Messed up my whole car had to go to Aamco to fix there mistake. They put wrong fluid in my windshield part. Never buy here again nor will I buy a Volkswagen again.

Issam Samix Belabsili

I have utilized the services of this dealer multiple times in the past and their poor customer service just keeps getting worse. They don’t answer their phones and dont follow up with you at the times they promise, not so they respect your time. I’ve had an agent hang up on me more than once which is simply appalling. If you don’t know the details of your warranties or don’t have at least some familiarity with cars, they will try to manipulate you into repairs that don’t need to be done (especially if you’re paying out of pocket). They are more than happy to diagnose issues with your car while they think you are paying out of pocket, but quickly backpedal when they find out the parts are covered under a warranty. Twice I’ve had to open a case with the Volkswagen regional headquarters so they would assign a regional manager to follow up with the dealer just so they would do their job. The only employee that is somewhat helpful and considerate is Mike, the service manager. I hope in the future they improve upon their customer service and rise to the quality of service one would expect from Volkswagen.

Jeffrey Derose

Good service. Had a flat tire and they were all very helpful

james chisena

Went in for a service on my 2016 tiquan no problems at from the service rep james Roces to the techs that worked on my vehicle took care of recalls I didn't know about and they were done in a very reasonable time

ilmi husi

This place is not the way it use to be new staff absolutely unprofessional they are running a scam on the Hylan blvd location sales lady sue jawad and sales manager Tim Ten work as a team to scam you in to buying or leasing a car promising you they will cover other fees like over mileage or wear and tear on your current lease then when you agree and buy the car they don’t know you anymore and when you go back with the bill they say they never said that they still owe me money no one has gotten back to me yet even corporate don’t care Volkswagen is losing everyday one customer this will affect them in the long run I’m not done with them I will do everything in my power to let the world know about this scam

Melissa B

It was a great experience dealing with both Stu and Jason as well as the rest of the team from Open Road VW of Staten Island. I was so surprised at how friendly and easy to deal with everyone was. It was definitely not your typical car dealership. I went in assuming I would have to deal with pushy salesman and it was COMPLETELY the opposite. It was such a relaxing experience compared to what it is usually like buying a car. Will definitely be going back in the future and I highly recommend anyone in the market for a new car!!

karen sheehan

I was very impressed that a job that was gonna take a couple of hours took less then an hour. Michael concerned I had to wait made sure I didn’t wait too long. I was the only one waiting. He was courteous and friendly better then it has ever been. Thank you

Ralph Borriello

Nice people to do business with.Very well informed the sales people are all great,and knowledgable.

Matthew Caban

Can't get through over the phone to make an appointment for service. Online scheduler doesn't secure your appointment. Don't bother. Would not recommend their service. No consideration for your time

Vic Ruzicka

Recent sevice on my 2018 Tiguan was excellent. Friendly staff and quick work.

Salvatore Paternostro

Danielle was a tremendous help in finding the perfect deal for us. We were treated exceptionally well, too. Not the kind of experience you would expect when go to by a car. This was a delightful surprise!

Mimi Wasilewska

With so may years of business I given this place I got to the point of its time to break up because it's just not working out.. thank you customer service for true eye opening experience. Sincerely "I will meditate much longer tonight kind of lady and no i will not be the one who should teach you that the Customer Is Always Right"

Lauren Tornetti

Horrible customer service!! I would not recommend this place to anyone. I leased from them last year. STILL trying to get an issue resolved. They do not put customers first. Never coming to this place again!

Northstar

Fantastic car dealership!

Paul Meys

My experience at Island VW was better than any car buying experience I've ever had - and I've purchased or leased 16 vehicles in my lifetime (most of them through Ray Catena). The reason for such a great experience? Danielle Mantone! Danielle is the most pleasant, personable and knowledgeable salesperson I've ever dealt with - by far! I've never met anyone who takes more pride in what she does or where she works. She know EVERYTHING about the brand, the vehicles, the features, the buying process - EVERYTHING! If you're looking for a great car at a great price with a great buying experience - run over to Island VW and ask for Danielle. She'll probably greet you at the door, but if she doesn't, ask for her! Lee Morgan, the sales manager and Lisa in the finance department are also a pleasure to work with and Tony Mays is a true gentleman - I had a fascinating conversation with him while waiting to sign the lease papers. Island VW has a great team!

Rob Tesoriero

Excellent customer service. I purchased a new Jetta from Rich and he was an absolute pleasure to deal with. Manager David was great as well. They are fully informed and put no pressure on you whatsoever. From these two I went to Joe to finalize the deal and it couldn't have gone smoother. No hidden charges..etc. These guys are up front and make a buyer aware of everything. Thanks VW Open road Staten Island.

Inna Stein

Excellent customer experience from Q, Tim and Lisa. Always people first. Will definitely recommend to family and friends. Thank you!

Marie Russo

As a female customer it is very intimidating to walk into a car dealership by yourself. However, this is not the case at Island Volkswagen. My salesman, Peter was completely different from the rest. He had a no pressure approach and was extremely informative and helpful during my car buying experience. I am completely happy with my new Tiguan. I would definitely recommend Peter and Island Volkswagen to anyone who is buying a car!

alexa bunnicelli

This was my first time purchasing a car, and when I entered the show room I was met by Rodney. We talked about the details of the car and he was very accommodating. I was really sold by the test drive experience. I was told to trust the car, and now when I drive I feel fully comfortable in my car. When we sat down and worked the numbers we were able to get my monthly payment around where I needed it to be. When the vehicle was purchased Rodney explained the ins and outs of my car and helped me set up my preferences. Overall, I had a great experience and I love my car!

Daniel Babies

I worked with Danielle I have to say I came in on the short notice she was very accommodating this is my third Volkswagen from the same dealership and it’s for a reason Danielle she’s a wonderful sales person accommodating had me signed up and out of the dealership with the car in about an hour wonderful experience would recommend to everybody especially dealing with her I have a three-year lease but you know where I’ll be in three years back at Volkswagen dealership is clean sales person unbelievable great experience for me

Alex Diaz

I went for an oil change and a state inspection and got done in less than 1 hour. Customer service is great. I would recommend to any VW owner.

Sam .

Service was fantastic, quick and easy! I will definitely be staying with volkswagen

Sharde Marcigliano

Danielle was amazing. Her hospitality is over and beyond. She was very honest and she found me exactly what I was looking for. I ended up getting the price I wanted for a car that is filled with all the bells and whistles that you could ever want. I ended up with a better deal then I was looking for and I highly recommend going here and seeing Danielle.

Tony Dee

Customer service rep Mike and manger Mike were great. I had a problem with my repair. Called the next day they told me to bring it rite in. When I got there they both addressed the issue at once the repair was fixed. They both went beyond the call of duty. I Don't think there is another VW dealer ship in the area that can do this. Trust me the bklyn one won't. I came from bklyn to staten island. Been here a few tines. Always 5 star service

Pete Breza

Go see Tony Mays in sales for all your needs. Fantastic guy and even better service

Diamond Morrison

Peter was the best salesman ever (and I truly mean that). He was professional, patient(He answered 1million questions), insightful, and he gave me more then I thought was possible for my trade in. This place was much better then my Brooklyn experience, where I was under pressure to buy. Island Volkswagen/ Peter.....Thank you!...... Highly recommended.

Jonathan Quintana

I had an amazing experience at Island Volkswagen! The sales rep, Andrew Figueroa made sure I was comfortable with the car and gave me the best price on a new vehicle that I was able to afford.

Kevin Ryan

Thank you so much! Everyone at Island VW is so great to work with. Big inventory. Terrific sales people. Excellent service and a financial manager who made the process smooth as could be. Honestly the best experience ever buying or leasing a new car. Can’t imagine working with anyone else. WV for life!

Victor Cruz

I just purchased my vehicle from this dealership on Monday. I must say, I have purchased alot of vehicles & been to alot of dealerships. I went in expecting the USUAL fast talk, pushy, rude treatment that I am used to from every other dealership. This was the COMPLETE opposite. From the sales team, to the manager, to the finance guy . . . everyone was pleasingly pleasant & professional. I went in with my 10 year old daughter. They were BEYOND accommodating & such a help entertaining my daughter for the time I was there. A big thanks to Mike, Danielle, Lee & Finance. ALL AMAZING!

evan coffey

Wasn't too sure about what car to buy, but Thomas competently guided me to my first car purchase. I've always been wary of cars salesmen, but Thomas displayed the utmost professionalism and made me feel like he really cared that i got the right car. I'm definitely a customer for life of Island Volkswagen because of their sales associates like Thomas!

Scott Nadboy

We had a wonderful experience working with Island Volkswagen Tim was a pleasure to deal with and our salesperson Q was extremely knowledgeable about all things Atlas and Volkswagen. We are extremely pleased with the service and professionalism that we received I would recommend Island Volkswagen to anyone.

pablo nazario

I usually do not write reviews but having witness the exceptional customer service my friend received , I felt compelled to let everyone know how awesome this place is. My friend was being helped by Maria Ruiz who was friendly as well as knowledgeable and took real good care of my friend!. My lease is up this winter and I will definitely be coming back to experience this for myself.

Antonino Lopiccolo

Staten Island Volkswagen made it easy for me to lease the Volkswagen Atlas. Sue was our sales person who went above and beyond to get the exact vehicle my wife and I wanted, she was professional and friendly and would highly recommend her to anyone when leasing from Volkswagen.

ANTOINETTE PISANO

I bought my 2011 CC sport at Volkswagen open road and always bring it there for service or anything that may be slightly off about it. I want to compliment Christopher Walsh in the service department for his promptness, excellent communication and always does his best to communicate with the client on the needs of the car. He is trust worthy and a person of his word. If you ask a question or need something done to he get right back to you with a phone call asap. I have purchased many cars in other dealerships and had to deal with the service dept.- NOT had a good experience!! CHRIS- coodos to you and your service staff!!! Thanks so much and the nice clean car after my service is awesome. Especially that I have two little one who are not so neat. Will definitely recommend !!

Rosemarie Grossi

Island Volkswagen is great from start to finish!! Q is the absolute best! Such a nice guy and he really helps you work with your budget! I can’t wait to work with him again in the future! I highly recommend him!

Pink Empire

Service is terrible in this place . I am selling my vw and I will never buy vw again. Hope that I will never come back to this place.

Christie Rivera

Loved my sales rep, Vinny and love the new Tiguan but the financial manager was the worst. He had me waiting around for over an hour while he ate his lunch.

bohobabe80 .

Yet again Island VW went above and beyond. Larry was beyond helpful as we got our vehicle it’s yearly service! I would recommend Island VW to anyone.

Robert Gargiulo

Absolutely amazing experience... Sue took me for a test drive in a car I already wanted, Ralph went out of his way to get me the best price possible, while adding on a year of free maintenance and taking care of my first month. After having some issues with insurance companies, Sue helped me get the best rate possible. She spent over an hour calling companies and getting quotes. If you're interested in purchasing a Volkswagen of your own and live in the area, look no further. This is where you want to be!

john laurie

Jerry was Very efficient. Only downside in my opinion is the lack, there is no customer service lounge, they had very to little to no coffee options. They also only serve half bagels?!?!?! They should have much other options. Teas. Flavored coffees. Fruits. Muffins. Also the customer service longer should be situated much better. Other luxury dealerships have customer service area which are situated as a living room type atmosphere. The reason I’m saying luxury is Volkswgn owns Audi. If you go into an Audi dealership you can see how their lounges are set up.

Ava DisLetti

Fabulous work as always. Helpful people. I only go to Island VOLKSWAGEN!

mitchell price

Excellent service. Jimmy called me several times w/ updates and information- including finding me a loaner which was very helpful. Overall, quality service and team. Thank you.

John Battista

I had an amazing experience buying a car at this dealership.. The customer service was great including the salesmen Al. He was extremely helpful and answered all the questions asked with full honesty.. As a first time car buyer he made the process simple and easy. I highly recommend this dealership!

Elissa Como

Everyone I interacted with were super nice and helpful. Jimmy was very accommodating and he did a great job with helping me with my car.

Krystle Garcia Fraley

Fast, efficient, & easy to work with

Richard Arne

The service team at Island VW are professional, courteous and explained what services were needed on my car prior to starting work. Jimmy was a pleasure to deal with and I would highly recommend their services

michael orlando

Went there for their Black Friday "deal" which was a total scam!!! They offered $2500 off any car if you purchase between the hours 7-11. I got there promptly at 8AM and later realized it was a scam. I talked to the manager on duty who's name is Tim and his response was that the money was already taken off the car.... After an hour of nonsense I left. That day I went across the bridge to linden Nj and they offered me $25 less a month for the same car exact car!!!! Iwould recommend anyone buying a car to go across the bridge to another location because this location is a scam. Even though I did not buy my car here- I will be back to service my car when needed. Good luck to everyone and steer away!!!

Business Hours of Island Volkswagen in New York

SUNDAY
11AM–5PM
MONDAY
9AM–9PM
TUESDAY
9AM–9PM
WEDNESDAY
9AM–9PM
THURSDAY
9AM–9PM
FRIDAY
9AM–8PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Island Volkswagen en New York
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