Reviews of Santa Fe Kia (Car Concessionaire)

Monika Streitwieser

Had a real good experience purchasing a 2019 Kia Soul, working with personal, and putting the deal together was a real pleasant expearence. Would recommend this dealership to any one shopping for a new Kia or used car

Koppany Pusztai

Eager and friendly bunch that gets you the best deal for you. We were overjoyed with the service they provided as well as the lively conversations and helpful tips and pointers they catered. I might own Kia’s for decades to come. So thankful.

Tim Frybarger

Joe was great. No pressure salesman. Every part of the purchase was easy and quick.

Victor Griego

The Employees are always willing to help and when you call to make an appointment it's quick and harmless. I Appreciate all of their time and effort to give such Great Service each time I go there.

Brigitte Malessa

I was extremely hesitant to use a dealer for an older model car. However - Roger and Angelo were so kind and took such good care of my car. Not only that, but they respected my budget and offered suggestions for maintenance to come based on importance and budget. Highly recommend!

Karen Wheeler

The recall repair took longer than we were told by the staff but they were very friendly.

Chad Rager

Friendly and helpful staff,quality workmanship! I've found where my kia soul will get anything mechanical done. Thanks!!

Savage Dude

Sergio, Don and Terry all helped me with the purchase of my new Kia Optima. I walked in explained what I needed and expressed my concerns and I know I was upside down on my vehicle but they took care of my situation and today I have a new car no problems and feel relieved. It was really simple and stress free because I thought I would run into a dead end and I was Totally wrong. Thank You guys for everything you did in all your efforts to put me in my new vehicle, Great Team work.

Jenny Martinez

Let me begin by stating that this experience was not great compared to most. I purchased my 2015 Kia Sorrento directly from Kia in Santa Fe, I have always taken my vehicle to them. The week of July 5th, I took my car in for an oil change, when the employee came to inform me that my tires needed rotation, prior to giving my ok I informed him my pressure sensor light was on and that I had put air and the sensor light was back on, could he please make sure the tire didn't require repair. He said "no" we put air and all is fine. Once again the sensor light was back on in less than 48 hours. I traveled over 300 miles with my grandchildren, long story short my tire lost air and had two leaks and required repair. Thank GOD I didn't have an accident with my grandchildren in the vehicle. I was not happy with Kia this go around.

Shanna Gardner

First time buying a new car and im glad I didn’t go anywhere else! Michael Bobby Don and everyone at Santa Fe Kia were all great at finding and getting me what I needed!! Highly recommended to anyone looking to get a vehicle!

Michelle Tapia

Santa Fe Kia was able to put me into a great affordable car within hours of my arrival! They gave me exactly what I asked for. Great customer service as well!

Jenny Cienfuegos

They were great .excellent customer service.there all sweet

Shawn Hayden

I brought my car in for service. Their service department is very efficient and courteous. For a dealer, the prices are very competitive. Also, they have one of the most comfortable waiting rooms, if you choose to wait for your car. I would highly recommend this dealer.

EDWARD SANCHEZ

Great customer service, they made service simple, comfortable and made sure I was happy. No pressure about anything. We recommend SF any day. Front desk service guy was awesome.

Kristy Roybal

The shop was great with accommodating an appointment for an oil change with my schedule. They were quick with getting it done and very professional.

Ryan Baca

Taking my car to Kia for service in Santa Fe they have great customer service everybody’s awesome especially the service manager Roger he went above and beyond went out of his way to explain everything in detail to me. I really appreciate him making me feel comfortable when it comes to my car also knowing that they’re there to help..

Janet Kunkel

Continued wonderful customer service.

Christian Reynolds

Car was serviced and recall taken care of. We were offered a loaner as well. Staff took care of me while I was browsing new cars, and answered all our questions. Thanks!

Sandee Rudnick

Did a fine job of service on my Stringer for a recall issue. Prompt, friendly, and courteous.

Cecilia Dimas

Just purchased a Kia Soul from Santa Fe Kia, I love it! Received great service from Robert Sobb, the salesman there. This is my 2nd Kia, no problems at all with my first one which I had for 11 years. Great car and service.

David Phillips

Wow I was gonna get a new car here because I'm looking but they want to charge me $2000 down and a fortune over a long. Time sounds like a scam to me

Jose Rodriguez

Don and his team are such a joy to work with. I drove to Santa Fe Kia after receiving the worse service imaginable at Albuquerque's Fiesta Kia and it was well worth the drive. I had some special circumstances I was buying under that I won't go into detail about, but Don and his team accommodated, and accommodated in every way possible - always nuancing the deal until it was just right for me. I have every confidence that the folks at Santa Fe Kia will explore every option for you and will work tirelessly until you are satisfied. Frankly, five stars aren't enough to recognize them for their dedication to customer satisfaction.

jack dunn

LT worked me in without an appointment and finished earlier then he promised. Service has always been outstanding and friendly. Kia in Santa Fe is the best dealership I have ever worked with. I have purchased three cars from them and will continue to give them my business.

Dene' Canon

Never disappointed with the Service Dept. Great customer service! Positive employees. Keep it up!

Milinda Sanchez

Zach was awesome. He was very attentive and got me into the vehicle that was right for me. I would recommend Santa Fe Zia and Zach to anyone I know that is looking to buy their next vehicle.

Monique Martinez

My tires were not inflated and I was told they were at 37 and they did t even touch them and my oil gage was not reset and the manager got in my face very unprofessional

Ellena Romero

I referred my mother to Santa Fe Kia because I am a faithful Kia customer and the service was awful. They did not pay off her old vehicle within 14 days as promised. They sold her old vehicle and still didn't send the pay off to her bank. Multiple phone calls were made to the dealership within a month and a half time span asking when the pay off would be sent because the bank froze her account and they said the payment was sent, a week later we found out they lied and never sent the payment. It took my mother and I to bring up the fact that we would get a lawyer involved for them to pay off the car. I called the manager Adam to request a new temp tag for my mother because her current one had expired, I also informed him that I was not happy with their service and he hung up the phone on me. I will never go back to this dealership. I did not feel like they were helpful or even cared about the issues that were happening.

sandra padilla

The best service crew ever! Thank you!

MiAlmaLinda .

The staff was very courteous and very professional in every way! From the time we arrived till the conclusion of the completion of the recall, everyone was professional! We were very appreciative that our car was even washed when we took delivery! Thanking all your staff!

Lee Ann Lopez

Always a great experience. Friendly and reliable staff. Excellent service!

Barb Martinez

Always a great experience. Friendly, informative..

Svend Axel Petersen

The Santa Fe Kia dealer went above and beyond to help me get a new vehicle, certainly made the experience very pleasant and easy. Thanks to Robert, Alan and Adam for their time and effort. Highly recommend.

Charles Lowance

Very friendly, knowledgeable staff. All around great car buying experience.

Kim Davies

Stay away from these sleaze-balls. I have nothing against Kias, I have, directly or indirectly, owed three. However, Kia of Santa Fe gets zero stars. We purchased a Rio here two years ago. They made all kinds of promises, none of which was true. The one about if we bought it back within two years with reasonable milage and condition, they would buy it back are give a trade in value with a depreciation of less than 10% per year Today I went in today with just under two years after the original deal. They offered me 50% of the price I paid and 25% less than CarMax. They said it was due to the damage the car had sustained. ( it was damage that they fixed before we bought the car). Stay away under all circumstances.

Chj Sullivan

Backwards. Total EV, hybrid deniers. Young kid who helped us was nice, but obviously not well trained. Lot of BS excuses why they don't stock EV's. Used vehicles pricrs we're all over the map. Almost as if they don't know you can look a KBB price in 20 seconds. I'd just avoid.

Manuel Tafoya

Good job guys

Veronica Cordova

I bought a Kia Optima 5years ago. Stated having problems with the acclerator 2 years in. When I reported it they checked it said nothing was wrong. Still happening they decided to trade in for another basic Optima and said come back in one year and we will upgrade to a better model 2 years later still trying . When you talk to them come in and then they slap you in the face with not returning calls, Or when you can talk to them we’re still trying. The worst of it was when I called the lady that answered said to another do you want me to tell her there in a meeting. Bottom line should not tell a customer basically leave and we will call you

Ronald Pryor

I had my vehicle in for the first service. Everything went well and they had me out in good time.

Diana Weathers

My experience was wonderful. Laurence Taylor was very helpful and courteous and explained everything that needed to be done.

Edward Newkam

The service manager was great! I was concerned about being taken advantage of since I was new in town. But the problem was explained and repaired quickly. I have 170K on my Optima. When it comes time to replace this will be the first stop. Thanks

Melody Blackston

Even though I did not have an appointment, service was friendly and fast. Oil change, tire rotation, systems check, and a car wash!

Julia Frisk

Roger at Kia was awesome! I bought my Kia at Toyota of Santa Fe and there was a recall safety issue with the vehicle's engine that was not disclosed to me causing the engine to seize up while I was driving on the interstate. Toyota of Santa Fe, where I purchased the vehicle was zero help. Once I took it to Kia, Roger assisted me with the whole recall process and working with Kia customer service. Since it was a recall, Kia replaced my engine at no cost to me. Since I drive a lot for work, Roger helped me get a loaner vehicle to use in the meantime, again at no charge to me. A great experience at Kia!!

Julie Lehman

In spite of having it serviced prior to her departure at our local Kia dealership, my daughter's 2008 KIA broke down in Santa Fe on her way to visit family in southern Arizona. Laurence Taylor and his service people were terrific. Had replacement part shipped overnight and the repairs were completed in less than 24 hours to have her safely on her way. She was treated with courtesy and respect. Thank you for helping to ease a Mother's worry and stress!

Tommy Quintana

Great people great service drove off in awesome vehicle

Robert Duran

Wow. Brakes are fantastic. I will never go to any other place again. Even if they have a lifetime warranty on their brakes. Braking now is smooth and my car doesnt sound like a bus any longer. Woohoooo. Great job Santa Fe Kia. And free car washes.

Lynn Searl

Everyone who I had contact with at Santa Fe Kia was friendly and helpful. Roger the manager was especially helpful. My 2012 Kia Rio is as good as new. Thanks so much. I’m happy to have a trusted place to take my car.

Alyssa Vr

DONT GO TO KIA OF SANTA FE shady shady shady place...worst customer service I have ever had bought a car used but low miles 2 week after car broke down after a day in the shop no one knew what was wrong.. sales managers wouldn't even tell us their names.. wanted out of the car but had no more money to put down why should I put more money down when they sold a Lemon. They said they would see what they can get is into but after waiting an hour they had not done nothing but take the loaner car they gave us n hide it with all out stuff in it.. the sales managers were screaming at my father they kick us out with no car nothing... DONT EVER GO TO THIS PLACE.... THEY ARE SHADY...

Roberto Lujan

Great experience purchasing my car in 2015 now no one answers to schedule an oil change and I've left several voicemails with no response ..

Delores nieto

I love Kia Santa Fe. As soon as I arrive, they have me at "Hello". My car gets services quickly and they always wash my car. If theteis anything else I need, they take care of it without heaihesita. I enjoy my visisv and I am treated like everyone else not pushed to the side or ignored .....even when another person passes by they stop and ask if I have been taken care of. This is how every sales place should be. Treated with respect and quickly. Thank you. Especially in the service. They are wonderful.

Kendall Wo

Very good service: friendly and competent. My vehicle problems were fixed as promptly as possible and I was treated as a valued customer.

Robert Parker

They were efficient in their evaluation, loaned me a vehicle for the time it took to fix things, and took enough time to ensure that everything was done properly.

Peggene Bishard

I got my car back quicker than expected and that was great. I was given a loaner but there is nothing like driving what you are comfortable with. As always I was treated with respect and all my questions were answered.

Alison Ellington-Miller

Very quick, I dropped my car off and the shuttle picked me up...Iris...very sweet young lady. The guys in the service shop were great as well...I left my credit card and they brought it to me.AWESOME SERVICE DEPARTMENT

Paula Krizan

Amazing customer service, honest feedback, courteous, kind, and professional.

Chris Farina

The best car buying experience I have ever had The dealership was great all the way up to the owner. My salesman Bob was a very nice and extremely helpful. If you are looking for a car, you have to check out Santa Fe Kia! Top notch.

Anna Silva

Good morning I was very pleased with the professionalism and good customer service I received from the Young Man at the service desk. I apologise I can't remember then name of the kind young man that greeted me, anyhow he was amazing Thank you Anna

Luis Fuentes

Always fast and courteous. They never try to upsell on needless service like the dealership in ABQ.

Frank Armijo

Service dept was very courteous and efficient. Salesperson was friendly and knowledgeable not pushy.

Angela Salazar

Michael the Owner and CEO and all of his AMAZING staff are the best in Santa Fe!! They truly care about YOU! Thank you to all of you!!!

Susie Vialpando

Very satisfied. Fast and friendly service.

Alisha Duran

The service department deserves 5 stars!! Won’t take my vehicle anywhere else for service!

Anna Garcia

Salesman got impatient after showing two cars. I thought a Kia was going to be my next car.

Sue Schwalbach

It took multiple tries to find the parasitic energy drain on my Sorrento but with Peter’s continued advocation for my issue it was finally found. Thank you Peter for all you do for your customers!! KIA is lucky to have you represent them! Blessings, Sue

jorge lopez

Great staff , great work ..

Jamie Roepenack

I had one of the best experiences from the Santa Fe Kia in Santa Fe. Every person I worked with were outstanding in their knowledge, and commitment to make sure I got the car I wanted! I had worked with Bobbie on my last car and also on the car I just purchased! Outstanding is the word I would describe Bobbie, also LeRoy and Don the general manager. They all went way out of their way for me! Thank you! When it came time to sign my paperwork Adam effortlessly explained every detail of the process making me comfortable. I’d say you can’t go wrong with this team! I’d definitely recommend Santa Fe Kia!!

Kristina Chavez

They had recheck the oils to make sure the were okay and they should have known if they had done a good job I also asked for a car wash and it looked as if they just sprayed it with water they didn’t take off the bugs or even dry off the windows

Bill Gee

The folks at Santa Fe Kia have always treated me right. The work is good and on time. Our Sorento is our third Kia purchased at this dealership. Roger and his crew are a good team. Now, if Kia made a pick-up, I wouldn’t have a Toyota. Thanks, Bill Gee

Diana Bynum

The service manager was respectful and informative helping me make decisions based on the needs of my car and my particular financial needs. I definitely will use their services now. Wonderful experience.

Monica Rabitoy

Adam and Leroy were awesome! They were very helpful and accommodating and I love my new car!!

Heather Diaz

Took my vehicle in to be checked and when told vehicle was ready there was an outstanding balance. No one ever called to ley me know what was going to be done to it or to ask if i even wanted them to work on the vehicle. I called and never got a call back until they finished. Not very happy with service this time around.

Tara Cortez

The service we had with KIA was great. The people there were very nice. Every time we go we have good service. The gentleman who helped us, communicated all the details of my KIA on point. Thank you very much for always being your best. A loyal customer, Tara Cortez

Tashina Bernal

Very helpful people. Was optimistic when i first went there was sure i couldn't get a car and they helped a lot with process saying they would get me a car and they did come threw in the end so happy with their services and glad i went there and no other place.

Len Hap Tapia

Got me in for oil change and they were booked just one problem wen we purchased our Kia sportage one motor to the windows didn't work and trying to get replaced it's a safety issue please can I take care of this asap thank u

Clint Barb

I have bought two vehicles from Kia of Santa Fe. Both times they have made the process very easy. I've always received a great price under retail and they've always given me a fair amount for any trade that I've had. The latest vehicle I bought was a Soul. They also honored another dealers sale price on some accessories. When I went in the entire process took less than two hours to negotiate, do paperwork and finalize the deal. I enjoy this dealership and they make buying a car very enjoyable .

John Romero

Mr. Joe Barela was very helpful in helping purchase our van. He was professional,knowledgeable, spoke to us as if we knew him like family. Helped ease the paperwork completion. Thank you Mr. Barela.

leeann lopez

Friendly knowledgeable and most of all compassionate, they were also kind enough to offer me a ride back to work. And in the end when my car was done walked me out to my car at the end of the day

Juan Mondragon

Looks like a good dealership but sales rep that I spoke with never called me back when they got a vehicle that they were expecting.so it could be a good place but I don't know.

Lee Zimmerman

The sales staff was amazing. Brett is a great new addition. Did not go in wanting to buy a car that day but it happened. Right car at the right price.

Kayla Maestas

They were helpful and explained everything clearly. Even have an almost exact timeframe for completion

Yolanda Trujillo

Kia Service Department has always accommodated my needs in servicing my 2014 Kia Sorento. They are always helpful and very pleasant. I plan my next vehicle to be a Kia.

Carolyn Fletcher

They did a great job in diagnosing and fixing the problem quickly and efficiently. Plan to keep using them for all my car's needs.

Mark Bates

I have a sound coming from my engine. A knocking. Took it in and they said since i put an aftermarket oil filter on it caused damage to the engine...after doing research and seeing all the recalls thats going on between Kia and Hyundai and why they are being recalled it sounds exactly like the problem I'm having. Took it in again and they said they would look at it and diagnose the problem n prove it was the filter. I left it there all day and they didnt even look at it. I even called corporate that day to make a complaint and they called the dealership and spoke to service and they said they were in the process of diagnosing it now. Which they never did anything. Unacceptable. The Service Department is awful!!!!

Scott Carlisle

My experience with Kia of Santa Fe was great and always has been. We believe their Service Department is the best.

Judy Reaves

Wonderful service dept.

Amanda De La Garza

Weren’t honest with me from the start of transaction offered a trailer in the package then later came up with a story that it was never for sale.

Dr. Anthony Sena

Santa Fe Kia has been our dealer of choice for many years (including when it was Zia Kia). My wife and I are very satisfied with the experience of car buying and service at Santa Fe Kia. We are particularly happy with all of the folks in the service department. They have been able to always address our questions and vehicle needs in a knowledgeable and professional manner. Thank you,

Diego Munoz

I showed up for my lunch hour and asked the service advisor if I could get an oil change under an hour. They took care of me and got me out in a little under 50 minutes! Great service every time I take my Kia in. Great job!

Arthur Mondragon

Had a VA. appointment in Albuquerque and my change oil/rotate tires message came on, Called both Abq. dealers but they could not accommodate me. Called Santa fe kia and they worked me in on the spot. Even got a free carwash with my service.

Roger William Babbs

Service Department Manager Roger was outstanding both times. Actually, everyone I came in contact with were friendly and courteous. What a great service department But when I returned to buy a used car I was treated with disrespect by the sales department.

Anne Icenhower

Got a hot little Kia optima. It was fun and easy. great group of people to work with! Get your car from Kia people!

Brandie Encinias

Very shady place. They try to do sneaky things with your deals and then turn around and threaten. I talked to the bank directly and found out what the dealership was telling me was a COMPLETE lie. I wouldn’t recommend this shady, sneaky, dirty, dealership to anyone. We bought a car in ABQ, and people we ran into in ABQ said they had awful experiences here as well. Stay FAR away.

Marie Gonzales

Friendly and helpful!

Beverly Torrez

This place had the best employees in the service department! Thank you Roger and Peter. You 2 were so polite, helpful,and friendly. We would have never gone there except for the fact that we were on way there for other things,and we,are glad we stopped by for that oil change. Keep up the great customer service. It is not seen very often Beverly Baca

Courtney Harmon

All I have to say is that Kia Santa Fe treats you like family and not just another person buying a car. Thank you to Michael, Don, and Leroy for taking the time to give us what we need as a family. We have been to 6 different dealerships this past week and it was worth it driving up from Rio Rancho. We finally found someone who actually put us into something that we wanted and didn’t push anything else on us. Thank you to you guys. We were so blessed to have met you.

Andrea Roybal

I had the absolute BEST experience at Kia of Santa Fe!!! After coming from a not so great experience at Toyota of Santa Fe, I met with Leroy Romero who was more than helpful! He went above and beyond for me and even after the transaction was done he still reached out and got me what I thought I was going to have to pay for! I’m so happy I came to Kia!! I HIGHLY recommend Leroy Romero as I don’t think customer service could get any better than him!! Thanks again Leroy! You are awesome!!!

Becky Chavez

Unbelievable, I would like to thank Jalen, Adam and Mike for such a wonderful experience in buying a new vehicle. I am amazed at how patient and professional Jalen was. In one word-STELLAR!! Adam was so amazing, He worked his magic and got me a super deal. And Mike.....What can I say, such a Caring man who definitely looks out for his clients. Yes, the owner came out and introduced himself and proceeded to offer optional great deals. Kudos men, I had a pleasant surprise. Thank you

norma cross

I bought my KIA SOUL! a few months ago at SF Kia. The folks at the dealership were great, very helpful, no pressure. And I love my car! The warranties are better than most, and they will wash my car at no cost forever! The car is extremely comfortable and handles like a dream.

J Fife

From the time I checked-in to the time I checked-out, everyone was polite, helpful, knowledgeable and personable. I arrived early, prepared to wait in the waiting room the entire day. Roger arranged for two technicians to work on my car at the same time so the work was completed in half the time. Exceptional service!

Phillip Gomez

When having my 2014 engine recall done, I took my car into my local Kia service provider at Santa Fe Kia. Worried that my engine would give out I wanted to make sure i would take it in to get evaluated so I wasint stranded on the side of the road, as I commute with my car daily. When I took it in it took one hour for the recall testing to complete and I got the car back as it had passed the testing. A day later my car started to plume smoke upon acceleration. I called kia of santa fe to no one answering the phone so I could have this looked at. After the smoke subsiding and things seemingly okay, Driving down I-25 my car lost power and started to knock heavily. Being the sceptical person I am I checked my oil that Santa Fe Kia changed for me, and it was as if my car decided it didint need oil anymore and burned of 5qt of oil. After heavy contemplation I towed it to Pitre Kia just up the road, and had their service team evaluate the issue. Once the service tech started the car he could immediately tell that this issue was caused by my recall. I am currently waiting on my car to be repaired by Kia free of charge because of my troubles and was provided with newer Kia till mine is ready. TLDR; Santa Fe Kia refused to honor my recall, and caused my car to fail on the side of the highway.

Richard Rael

Great service, Roger was good to us

Taylor Rodman

This dealership was great. I was nervous at first because I’m from out of state and I didn’t know what to expect. But the customer service was fantastic, the waiting lobby was comfortable and the actual service was the fastest I’ve ever had at and Kia delearship in Florida. This was a great experience.

Gladys Martinez

Thank you Kia Motors for getting me I to a 2019 Kia Soul! I LOVE it!! Thanks to Bobby who made it happen for me and thank you for you're GREAT customer service.

Amanda Maestas

My first experience with Santa Fe Kia was really great. I had an issue with my door and they fixed it in less than 30 mins without an appointment. I came for a oil change service on my vehicle and they notified me I had an oil pan leak. I was very impressed when they had me go out to my car with them and they actually showed me where it was leaking. Working with Fiesta Kia in Albuquerque before, I WILL NOT be back over there. The customer service at Santa Fe Kia was awesome and surpassed my expectations! Thanks again Santa Fe Kia!

Marianna Vigil

Always professional and work is always completed in a timely manner! Thank you Roger!

carol stevens

This is the best car buying experience that I have had! Both my salesman, Herman and the owner ,Mike were very helpful. They answered all my questions and I did not feel rushed at any time during the process. I feel confident that my purchase was the right one for me and I have already referred several friends to Kia of Santa Fe and to Herman specifically. Thanks Mike and Herman for a helping me find a car that I really like!

Annette Phillipp

Kia of Santa Fe does an amazing job for service. They explained what they were doing, gave me updates while I waited, and got me on my way. They're professional and courteous. I had a great experience.

Emily Worthen

We went there prepared to buy a car but were treated like we were second class and that they would only begrudgingly deal with us. The manager Bobby made it clear he did not think we were worthy of the vehicle and assured us he would sell it at auction. He wanted a commitment from us before he would even let us drive it. The car appeared to have problems that they didn’t want to disclose. Thanks but no thanks, in this day and age we know what we can afford and what kind of treatment we will put up with from a car dealer. Beware before choosing this dealership.

Jenn Jxn

Service is great. They always do a great job. Friendly service.

Lisa Barela

SF. Kia is amazing! Great customer service and my oil change was done so quick! So glad I bought my new Kia Sportage there! It's a GREAT car from a GREAT dealership. Their service department is terrific!

Luke Cordova

I contacted Michael to find me a specialty vehicle for my business. Michael did not hesitate to get out and put in the work to find me the vehicle that is in high demand. He definitely exceeded my expectation as I had walked into two other dealerships requesting the same. Michael purchased and had the vehicle here within days and made me a great deal! IN addition, Michael, Adam, and staff were courteous, professional, and efficient. They took out the dread of going to a car dealership and made it quick and convenient. I would definitely and highly recommend Kia of Santa Fe!!!

Liz Trupin-Pulli

KIA of Santa Fe consistently provides topnotch service. The guys in the service department of the best!

Richard Marquez

My granddaughter purchased a vehicle there and was very impressed at the Zia she bought being an expected mom it is a great car

Emerald Boy

Great place to get an oil change. Staff was very professional and was there in and out in no time. Roger made sure I was taken care of. I will definitely be back!

Eileen Serna

I was extremely satisfied with the service I received from Kiia of Santa Fe. My Kia broke down in Santa Fe early on a Saturday morning while on my way to Taos. Roger Mendola was very helpful as were all employees in the service department. I was very impressed.

Annie Lopez

The dealer chose the car and I didn't get a chance to choose it myself. Car is nice but I did not like how the dealer didn't walk around and let us see any options. We didn't even go outside.

Natalie Bovis

Great experience at Kia! I’ll definitely go back for my next oil change.

Gerald Womeldorff

Always pleased with the friendly and professional service that I receive at the Santa Fe Kia dealership.

Angelica Trujillo

Roger Mendiola was very friendly when he called me that my car was ready. Explained everything that was done and suggested what I need to replace on my vehicle to keep it driving good. I am glad he is the new service manager at Kia!

Taylor Martinez

Not very good was told one thing and then another the sales men there seem like they just want money watch out with Joe barela

Andrew S. Griego

Awesome service department. I would like to commend servicemen Daniel for his professionalism.

Susan Taylor

Check in was quick and easy. A young man named Angelo Lopez was extremely polite, smiling, and made me feel like I was at the right place for service. Kudos to Angelo!!

Michael Rivera

The crew here went above and beyond to help me. Roger in service is very helpful. The sales team made things happen!!

TMNT

This place is amazing, staff is awesome! Roger is the ultimate professional and goes out of his way to make sure the customers needs are always met. Thanks you Santa Fe Kia!

mike grover

I have a credit score of 830+ and I spent much time and 3 test drives at SF Kia with a salesman who disappeared mid-visit. I moved on and have still not bought a car, but a week after my visit SF Kia sent me a letter that they had received negative credit info about me and they would no longer approve the deal they had originally approved. I called to understand what this was all about, spoke to 2 sales guys, a sales mgr, and a finance mgr. who knew nothing about this and eventually claimed this letter did not come from them at all. I made numerous efforts to talk to the owner but he was "too busy" and refused to call me back. All I can assume is because I didn't buy from them they don't want me buying from anyone else, and made an effort to torpedo my credit score, after having run a positive report when I shopped there. I am not interested in doing business with anyone operating like this, and I have filed a complaint with the FCC. I bought many new cars over many years and have never run into this.

Cinderella

Justin in your Service Dept. was very informative in what was going on with our car. Made it easy. Thank you for the Help.

Karma Nobes

Great customer service, it was raining and a young man walked me to my car.

Brenda Colburn

Walked in and got served right away. Didn't have to wait to long. Guys were kind and friendly.

Nick Rollings

Great service and help in getting us going after our car stalled and we needed transportation

Robert Delgado

Service department was very nice

Amber Gonzales

I recently took my Kia Optima in for recalls and to check my alignment. I was more than pleased with their prompt scheduling and accommodations with a rental car. Rodger and Jojo went above and beyond to help fix my vehicle and explain fully what was being done at all times. Also, they explained my warranty to me. Thank you so much Kia of Santa Fe!!! Great and reliable place to take any vehicle.

Megan Brockhoff

I couldn’t be more thankful for the guys at Santa Fe Kia. I needed a good car quickly and they didn’t disappoint. They worked diligently and fast to get me into a reliable vehicle. All I had to do was sign! They are so friendly and they really know their stuff!! Plus they have popcorn ☺️ I have already recommended them to a few friends and family!

Aaron Lombardo

Fast, friendly and affordable quality service every time!

Jessica Lucero

Excellent customer service. You can tell they really care about their customers

G Perez

Car wash free for life, nobody gives you something like that these days. Great sales staff, great service staff, fair prices and great cars, I couldn't be happier !

Paula Kimlicka

Love this place; bought my car for a great deal, free car washed for life and always treated like 5 star guest. Highly recommend!

Dana Standifer

My husband bought a car here and he couldn’t be happier! Super genuinely kind people here! Very good car deals! Excellent choices. The people are warm, knowledgeable and just sincere...not like typical car salesman like other places! Not pushy at all.

remay sanchis

When my trusted personal mechanic told me how much a break job for my car for both front and rear, I was blown away by the range of normal cost to worst case senerio. What in heaven's name drives that cost? Do I have hydraulic breaks (confusing shocks with breaks)? I knew I didn't have ABS breaks, so I was baffled and unable to substantiate the cost reflected in the qoute. When internet search failed to answer my questions, I knew my only recourse was the dreded dealership. I have had so many bad experiences with GM dealerships, I never even considered taking my Kia to the Santa Fe Kia Service Center for maintenance. Kia Santa Fe changed my thinking. I just went for information because I am committed to my mechanic. The best case senerio was consistent with my mechanic, but I only needed rear brakes. My mechanic probably would have told me the same at the time of the work, but because of my surprise when he quoted the rate, I believe he rudely hung up on me, especially since all subsequent calls went to voicemail. I took the opportunity to compare oil change price and learned that Kia's rate was as much as $40 less than what my mechanic was charging me. Besides giving the vehicle a once over, Kia rotates your tires when the oil is changed. Wow! After my brake job, they washed my car! Wow, again. I expected to wait out the two hours in the customer lounge, but they offered to take me home and to pick me up when the car was ready. I was delightfully surprised. Both trips were quick and easy. Before I even returned home from retrieving my car, I had recommended Kia Service Center to two people who don't even drive a Kia. I recommend that if you are gun shy with dealership service, consult Kia's before having your mechanic work on your vehicle. Compare prices and service amenities before making a choice. If you have been looking for a reliable mechanic and reasonable rates, take your vehicle to Kia Santa Fe on St. Michael's. I think you will be as delightfully surprised by the rates and the service, as was I.

Collin McCullough

Friendly and helpful when needing service work.

Tasio Carlsen

Just bought a Kia Stinger GT from them, they promised that on a premium car like this that I would get special care. Had an issue with the paint, took it in 3 times asking, each time I was told they would call me. Weeks later no one ever called me back. Went back to buy a top of the line Sportage. Didn't have the color we wanted so we asked them to get one, they said yes, yes, sure, sure. No one called us back, we called them and they would say "Oh theres one in Colorado we can get, I will send you pictures", no pictures would come. Kept call and asking and nothing, no call no pictures, no car. That sale would have been in the bag and done in one hour if they would just do what they said they would. Also never got a call back on the paint issue after a months. Contacted Kia Warranty direct on the paint and they have been very nice. Contacted and ABQ dealer on the Sportage and they could get us the color we wanted within one week. Finally went in and made them talk to me about the paint at Kia warranty departments request. I was immediately told that they had a new service manager who was going to take care of me. He immediately told me in an abrasive way that the paint scratches were not a warranty issue even though Kia has a recall on paint on some of its Stingers (Which he also didn't know). Had to ask him more than 4 times to take and send pictures to the district manager as instructed by warranty dept. When he did he intentionally took the worst least visible pictures he could and said I would call me within 48 hours. Been more than 3 days now. Do yourself a favor and take the extra few minutes to drive to Albuquerque. My Stinger is a great car, don't let a crappy dealership ruin your experience.

Paula Roybal

Went for an oil change for the first time at KIA. The customer service was the best I have ever seen at any dealership and I have been to several. KIA is my new pace for maintenance and repairs

John E Vigil

Rodger was courteous and helpful, great people to work with. I love my Forte

Ella M

Very helpful staff who put a lot of hard work and time into making sure we were happy with the sale. I love my sweet little Kia and have gotten a ton of compliments!!

Yolanda Chavira

These employees you have were excellent I have not worked with employees that love there job so much that they go out of their way to keep customer informed and so attentive. Thank you

Michael

Santa Fe Kia really cares about their customers. John (the sales rep) was genuinely concerned in helping us get into a vehicle that suited our needs. And Mike (the owner) even came out to personally greet us. Our experience was wonderful; no pressure, and stress/hassle free. They even bought a pizza for us because it was late and our daughter was hungry! Next time we need a car, we will be coming back here!

Kathleen Martinez

Awesome customer service, I wouldn't buy a car any where else since they take such good care of my Kia. They're price for service are competitive to anywhere else, so I am glad experts take care of my Sorento

Robert Parcells

Excellent dealership with great customer service and sales support. I recieved a free oil change, tire rotation and full automobile check. Thank you Sante fe Kia.

Haley Mirabal

Kia of Santa Fe is very helpful and gets the job done in a timely manner! They take great care of their customers, the Service Manager Roger M. helped me when my cars engine died unexpectedly and provided me with a loaner vehicle until it was fixed he also kept in contact through out the whole process until it was done. I would definitely recommend going to Kia of Santa Fe!

Luke Romero

Was very pleased with the service at kia, Bobby took care of me and made sure I left the dealership with a car.

Cindy Willson

I brought my Soul in for a check up after a long road trip. Roger and his crew were so helpful and they scheduled me right away. They were all professional and very courteous.

Carter Vineyard

Santa Fe Kia was responsive to my service needs. They weren't initially aware of a service contract already in existence with Great Western on my leased vehicle thru Palm Springs Kia. I remitted the initial amount of $210.90 on the invoice, they called Great Western, & then notified me. They agreed to credit back my debit card for the full amount, then billed me for replacement of the air & fuel filters designated for the 15,000 mile service, all within a matter of several hours. I was satisfied.

Melissa Mondragon

Sales Rep. Greg Baca was very helpful and attentive, we didn't purchase our new vehicle yet but we will definitely be back and will be talking to him again.

Happy Leonard Tapia

We were suprised to see a good friend of ours managing the Kia Service Dept, Roger. That just makes us confident that our vehicle will be serviced to the fullest and with the upmost integtity. Thank you for your great service!

Theresa Liebert

Santa Fe Kia is the best! They always have time to service my vehicle. Friendly staff are great at communicating with me about my car and keep me informed step by step. WhIle waiting, the customer lounge is comfy and allows me to relax or not skip a beat as I continue work on my laptop with their WiFi all while munching on a snack! Thank you Santa Fe Kia!

Scott Anderson

We were on the road when we started having car problems. The closest dealership was in Santa Fe so that's where we ended up. All the staff were friendly, helpful, and HONEST. They diagnosed the problem and the charges were quite reasonable. They went out of their way to make sure we knew what they were doing and got us us on our way in just a little over an hour. We were very happy and relieved. Highly recommend!

Brenda Horn

This was a great experience!! I love my car. Every one was kind. The salesman, Bobby was truly GREAT. What a wo derful team of coworkers. You would have to experience it to truly appreciate it .

Bradley Turek

I brought in an older vehicle to get inspected. When I asked, Josh, the Master Technician, to explain to me all of the things he said it'd need, he went out of his way to show me what he was talking about. He showed me parts and explained concepts that I wasn't familiar with. Josh deserves a raise.