Reviews of Mercedes-Benz of Albuquerque (Car Concessionaire)

Robin Mcbroom

Okay purchasing experience but post sales lacking. Feelings hurt and felt horribly insulted in the simplest of transactions. Went in to pick up my lic plate and was delighted when the cool finance guy said my salesguy would install or have someone else install it. Must do that for all customers, I thought. Nope, my salesguy Vic didn't so much as inquire as to how the car was working out 1 wk after purchase. Naturally assumed he would care so mentioned something positive which was received with a "yeah whatever lady" non-response. Seemed annoyed to have to go inside to get my plate and walked far faster and ahead of me which is plain rude. About putting the plate on for me. Nope! Handed me the plate and rudely said, "have a nice day!" With a stare. I took that to mean "get out of here, goodbye, go, go, go." Here's a salesguy who seemed to appreciate a nice customer like myself (cause I am easy going) presale who returns the courtesy by (a) acting like a cad, and (b) not doing a super simple "we do this for all customers" service like installing the plate. Meanwhile, time ticking to get real plate on so i guess i will go buy a big arse phillips head to install my damn plate. And REMOVE the mercedes branded plate holder and round-hole their keychains. As if they cared.

Nathan Duran

Very, Very disappointed in the quality of Mercedes car and disappoint in the service to fix my Mercedes at the dealership. Almost 3 weeks to fix my car. You would think that they would have the parts in stock or over night the part to accommodate their customers. My CLA250 only has 29,900 miles still pretty new (right). Warranty runs out in Nov.2018 engine light comes on Feb.2019. They would never return my calls after 4 calls and 5 days later they decided to contact me. It’s seems like I never was a priority with their customer service My car garage kept, always spotless and never abused and only 29,000 miles on it. Went to Mercedes dealership they say it needs: Thermostat, Crankcase Vent Line, Rear Differential Axel, battery & Tires the bill comes out to over $9,000 WOW. That tells you the quality of a Mercedes with only 29,900 miles on it. I sold my Lexus for this. Mercedes cars a very disappointing. Save the frustration buy something other than a Mercedes. Biggest mistake of my car history to buy a Mercedes.

Joshua Clements

Impeccable service, as always! Theses guys are as thorough as you would expect with service from Mercedes-Benz. Every time I've brought my CLA in whether it be for routine maintenance or for a minor issue Jace has made sure that it's seen to promptly and has gone the extra mile to insure that I'm not having needless service performed. I've been extremely pleased with the frequent updates from both text and via phone. Jace is definitely the guy to go see if you want the true Star Experience!

Lisa F

I love this place! I felt like a kid in a candy store. My sales guy, Claude, happily answered all my questions, even the silly ones, and he never rushed me through the process. A very comfortable experience... as it should be when one is purchasing a Benz!

Jonny Kemp

On the road passing through New Mexico and needed a specific part repaired on our Sprinter. Called ahead and told them exactly what we needed, and to have the part on hand. They ignored us and wasted a day of our time and our money. 5 days to order the part? Wouldn't it have been nice to have advanced notice, like we gave you? The one stars are for their shuttle driver who was 5 stars.

A Google User

I came into the dealership Last Wednesday with a check engine light on in my Sprinter/Winnebago conversion. Owing to the quirks of the emission warranty my 2014 van was no longer covered. At the same time some other services were needed. Working with my representative, Leland, and the service Manager, Greg, we were able to get Mercedes to waive the cost of the necessary parts. I am thrilled with t he service I was given and truly appreciated the way I was listened to. Thanks Mercedes!

Janet Serier

As always Marcus was wonderful. I had to wait for my care and he came by to give me updates. Excellent service.

Greg Goodman

Best place to service your Benz! Great people!

Adam Saline

I would run away from this dealership, there is a better option within an hours drive.

nicole flashingwirelessllc

They have GREAT customer service!! I went in because my check coolant light kept showing. The service guy at Mercedes-Benz went out and checked it and topped it off with coolant and didn't charge me :) yay! Love this place!

Myron Grant

II am always made to feel like a valued customer, 1st with Marcus and now with Daniel. Service is always completed professionally and in the designated time. I know my car is always well cared for and impeccably clean when I pick it up. The review after servicing is always helpful so I can plan for what may be coming up in the near future. Although AUDI ABQ can provide everything they are fine with me getting some standard items (tires, battery, wiper blades) elsewhere. I look forward to a visit to the dealership to see the new models on display and take advantage of free coffee and cookies.

Alex Lang

Joe Ramirez was awesome to work with! He really worked his tail off to help get me in the car I was interested in. Quick to respond and very helpful! Thank you Joe and welcome to NM!!!

Marco Hagens

Was passing through town after having some car troubles a few hundred miles back. These guys got me back on the road, topped off my coolant, and gave some pointers to a new MB owner with regard to maintenance,for free! Too bad I live in Dallas or I would love to service my car at this dealer! Thank you MB of ABQ!

Jon Lu

I've been looking for a 2013 BMW 335i (white on red interior) for quite some time and a search landed me at this dealership. I sent an email and the next morning Justin Post contacted me regarding my inquiry. I have to say Justin is the best auto consultant I have ever dealt with. The statement "goes above and beyond" can be misused in this profession, but Justin takes it to the extreme. I live in Boston. This dealership is in New Mexico and my car is being delivered within a week when I first saw the car listing. All the transactions was done at my own convenience. He sent me numerous pictures of the car on his own time and phone when it was still being detailed (stock photos were used on the original listing), texted me throughout the whole car buying process and also overnight my documents to my hotel for me to sign while I was on vacation. There was a minor discrepancy with the listing and Justin and his manager even offered to pay half of the car shipment cost. Outstanding customer service, professional, prompt- all qualities you would want from a salesperson. Thank you. Justin, whenever you are in Boston, let's grab a drink. I need to thank you IN PERSON!

Steve Sharifi

Lost a sale due to bad warranty service done. Left speakers aren't working now and the service staff will only look at it for a fee even though this problem occured because of their warranty work. I guess making a few petty bucks in service is worth more than a $60,000 purchase. Thanks for helping make up my mind. A Tesla model S is a much better alternative.

Anibal

Costumer services It’s excellent prices are excellent fast service these people is always nice and they really want to help they pulled me right on track to go back home

John Casburn

Recall, very accommodating.

Travis Suazo

Prompt service and very friendly staff, every single time.

The Paleta Bar

Amazing experience always to be here at Mercedes Benz Albuquerque ; I have been buying 3 Benz so far in 5 years of my life in Albuquerque because of their customer service in sales and mostly in service department! Leland been helping me out in person all the time with the service manager and couple other guys and all been blessing me since . Keep up the amazing work!

John Whitley

Great service with helpful and friendly staff.

Michael Chandler

Good experience, Jim was very helpful and professional. Provided information we found valuable in making a decision with our car.

Eddie Ransbottom

Hi, sales team was great and John Fresquez was awesome in the finance department.

Thomas Philbrick

Quick check have used since 2007!

Suzanna Taylor

Justin and CJ were amazing!

Lisa Reynosa

Great Experience ! Victor was very helpful I would highly recommend to see him!!

Maria Molinar

I had a very fast and easy experience, purchasing from out of town. Justin was very helpful he got all of my information and an approval in a timely manner! Would definitely recommend, and do business with again.

Dionne Mares

Great experience this morning at the service department, had my cl 500 looked at and couldn't of left happier. @ Gabe Franklin and Joel.

Mr. F

Never have I left a car dealership happier than I did the other day. No over the top pushy sales people making me feel like scum because I didn't buy anything right then. After speaking with my sales guy, Claude, I felt well informed and excited about getting into a new car. My wife totaled her car and as soon as the insurance company sorts everything out I will DEFINITELY be returning to buy a car from Claude!

Maurine Rhoton

Prompt and professional service. The customer waiting area is very inviting and comfortable.

Mr. & Mrs. F

I was very pleased with the customer service I received when I went into the dealership yesterday. As the Sprinter Specialist, Claude Ferebee was knowledgeable, personable and willing to entertain every question I had about purchasing a Sprinter for my up and coming business. I will certainly be returning to purchase my first Sprinter (hopefully of many) from him and this dealership. Thank you!

Loretta Levy

Getting the loaner car sure has gotten complicated.

Michael Teixeira

I was very impressed with speed and quality of service received.

Rob MacAulay

Great service as usual.

Richard Sutherland

Promised to call and let me know when car would be ready....no call. Brought in for airbag recall none instock. They called me in for recall. Will be months for parts to come in. Have to make another trip to get airbag replaced. People polite but very expensive.

larry gibson

They Did a Good Job on my Car

William Marty

Excellent service. Could improve waiting room, but somewhat limited by facility. Thanks

K R

Went in there to see if their vehicle suited my business needs and was unfortunately not asked any questions about when and if I wanted to purchase anything. Decided to drive an hour north to Mercedes Santa Fe, ended up getting amazing customer service and purchased the vehicle I needed just a few hours later the same day.

Kevin Fitzgerald

Had a coupon from the dealers website 199.00 for schedule A maintenance, was told it is for cars not the Sprinter all it said was model year 09+. Was charged over 300.00, after asking WTF was dropped to 260.00. Service states top off fluids doesn't say it costs extra over 5.00 to top off washer fluid. Will NEVER GO BACK AGAIN.

James Hapsas

Very pleased.

Claudia Florez

The service guys do a great job.

Fereshteh Palmer

Awful, Awful, Awful!!!!!! That’s all I can say. It’s been 2 days I’m trying to set an appointment and no one picks up the phone or calls back.

Charles Hyle

Everything went very well. Easy check in. Car was serviced even a little earlier than promised. All very professional. Thanks

Katie Troxclair

Best car buying experience ever!!! Ray was incredibly helpful in guiding me to a vehicle I would love. I highly recommend this dealership and Ray!!!

Gregg Weston

We broke down in Farmington, NM and were towed to Mercedes of Albuquerque. Leland checked us in as soon as our Motorhome was off the flat bed and immediately worked to get us into an already busy afternoon of sprinter vehicles in line ahead of us. We were extremely pleased with the high quality service and professionalism of the whole team but Leland was key to getting us back on the road by the end of the day. Great service, good people and dog friendly on top of it all. I highly recommend this dealership! Gregg Weston

Elvin Chavez

This place is simply the best.

Johnny Robinson

Leland is the man to go to he always take care of me

challenger srt

Justin was very informative and made my buying experience a delight!

Shiny Man

On a visit to ABQ, I stopped in to ask some questions about a CLA 250. Mr. Ferebee politely answered them. even after I told him I wouldn't buy today. I appreciated the low pressure approach.

Thomas Kurtz

We brought our new 2020 GLE in with a sensor showing the driver’s airbag needed service. We were traveling from Tucson on an extended road trip with many reservations , so this was an urgent matter for us. Leland took excellent care of us by diagnosing the problem and then contacting the dealer in Oklahoma City where we would be in another day. He even sent a text message the next morning to see if we were OK. What excellent customer service!!!!

Desiree Meadows

Perfect experience!! Serviced my car quickly and even gave me a loaner for a few hours so I could get to where I needed to go!

Joe Ojeda

Loved your dealership was treated very well I have nothing but good customer service and would definitely recommend your location to anybody.

Thomas Broadbent

The dealership is in a wonderful building which was clean and well designed. Staff was friendly and competent. The work to fix my AC was done promptly and correctly.

jessie wetherbe

I have purchased 3 Mercedes from this dealership based upon the quality of service I have received. I previously have owned a BMW and Lexus and will forever return to Mercedes. Leland is professionally, knowledgeable, courteous and so very personable. For a woman dealing with automobile issues, Leland makes the experience positive. Thank you S. T.

Albert Bronson

Came in for an Audi recall. It was taken care of in a very short time. Didn't have to wait too long. The waiting area is quite and comfortable.

Tom Thompson

In, work done, out. No surprises, no drama. This was a recall notice visit. The only issue was from the Audi factory, which sent out the recall notice last fall, but didn't make the replacement part available for five months!

Billy Ryan

I purchased a 2019 RS3 from Audi Albuquerque from CJ. I worked with several other Audi dealerships. About 6. Only one other dealership (Ft Worth) was as professional and flexible. With that being said, since I bought the car from ABQ, I can only speak on what happened during the sale from them. My trade in was VERY fair. They didnt even TRY to screw me over. It was reasonable and fair. Would I have liked a tad more on my trade? Of course, but the price flexibility they gave me on the new car more than made up for it. They were within approx $500 of everyone else on my trade anyway. Can't complain there! There were zero games. No tricks. No frills. No surprises, and I had to drive 4 hours from El Paso to get there. How many dealerships would have pulled the okie doke on you after driving all that way, knowing that you dont wanna turn around over $1000 or something? Happens all the time. They weren't pushy either. I didnt buy any upgraded warranty, audi care, gap, anything from them (or get my loan through them, which is another area they really try to push for obvious reasons) and do you think they pushed me? No. Do you think they treated me any less? No. They treated me all the same, despite making less money. Which is obviously important to them. They earned a customer for life. Is not taking care of your customers more important than making a few extra dollars? Not to everyone. But with them, it was obvious and apparent that customer satisfaction, fairness, and straightforwardness is important. Would give 10 stars if I could.

Cathy McCachren

We recently purchased a Mercedes GLA at Mercedes of Albuquerque and experienced a phenomenally pleasant interaction with our salesman, Mr. Ray Sisneros who was very responsive and knowledgeable to our overall needs and desires. Mr. Robert Bostwick, the Grneral Manager was also very receptive to our request(s) as was Mr. Leland who has been and as recently as today was very accommodating to our service needs. Ms. Shellie was also excellent in her financial transaction in regards to our purchase. All of the personnel at Mercedes Benz of Albuquerque were and have been tenacious and relentless in affording us a terrific experience. We would and have highly recommended them to family and friends, This is our second purchase with this dealership and would not hesitate to return on our next purchase. In reference to our GLA, we absolutely Iove it.

Lisa Downey

Back in 2014 I purchased a Mercedes from Justin Post. He was very professional and 4 yrs later I purchased a 2015 from a private owner but needed help navigating the new systems in car. I stop by Mercedes of ABQ and who do I see first, Justin! He remember me from 4 yrs ago and was so gracious and sat with me showing me everything with my new car and helped me sync my phone! This is customer service that you just don’t hear of anymore. I do value the time he spent with me and highly recommend him to anyone who is in need of a car. Professional, patience, giving of his time that’s what makes a excellent car salesmen. Justin you’re the man!

susan l

My cars have been serviced by multiple MB dealerships over the years in a few different states, and I have the best experiences at MB of ABQ! Why? It's all because of my service advisor - Jace Turner. He is honest, knowledgeable, and he communicates promptly and effectively. I never have to wonder what's going on with my cars and when I can pick them up. He also takes his job seriously and it really shows that he wants to help his customers and their satisfaction is his priority. As long as Jace is my service advisor, I will return to MB of ABQ for everything I need to maintain my vehicles.

Horace Winchester

Very unique lighting store. We built a new house in the Albuquerque and could not find any store with a style like Illuminaries offers in this area. So we contacted Kim, made a visit and the rest is history. Our fixtures are exactly what we were hoping for. We are 110% pleased.

Chris Osgood

Service was done quickly and the service rep was solid. I feel like they over-charged me (even with a 10% discount) but then again, it's Mercedes Benz. In fairness, the car does feel like it drives much better!

Joseph Martinez

Best experience at any dealership in Albuquerque hands down.

John Bennett

Great

Christopher Hobaugh

I've only experienced that mechanical side of the place. 4 start because as expected from a high end car place, noses were turned up to this country boy as he walked in. Aside from that, the mechanics were on point, and very skilled at what they do.

Stan Boyd

Friendly, efficient service!

Crystal Crespin

I purchased my Mercedes 4 years ago(best purchase ever) and go to Mercedes Albuquerque for all my service needs. Jace Turner is my service consultant, he’s extremely helpful, knowledgeable and prompt. I will never go elsewhere with the service I receive!

Carolyn Estes

Treated so completely caring & professional. Was offered a loaner car to drive overnite compliments of the dealer ship. Was updated every step of the repair, was even helped move luggage from my car to loaner & back again. This dealer is everything a customer always wants & rarely ever gets.

jfj1336 .

CJ Joe and Fresquez made it a great experience after Richard almost lost us as customers. Glad they helped us out!

Ali Ishak

GREAT WORK

JD O

I am surprised at the number of good reviews for this location as this dealer has provided to me by far the worst service I have received in over 10 years and as many service locations. We have been twice and both times received lackadaisical service. For instance, we were given no paper copy of our work order, and no price estimate without asking (Of course. You don't care if own a Mercedes, right?). We were given a vague estimate of time of completion of service that turned out to be wrong - and were not told until almost close of business that the car would not be ready - that was me calling them, not them calling me. Again no firm estimate of when the car would be done. When the car was finally ready, I was expected to call and schedule my own shuttle service (wow, luxury treatment!). It took an hour for me reach the shuttle service and another hour before I finally picked up my car. When I arrived, my service rep barely noted my arrival and let someone else take care of me. Only when we were pretty much done did he ask if I needed anything and gave me a fake "Take care/Goodbye". The only good thing about this entire experience was that my car got a wash and the shuttle drivers were friendly. I don't about everyone else, but I expect much more from a place called Mercedes. We will never go again if we can help it.

Ryan R

Our car-buyng experience at Mercedes of Albuquerque was very positive. Charli Gaunt and her team are friendly, helpful, well-informed, and easy to work with. Charli really went the extra mile to help identify our needs and then track down the exact car to suit those needs was the deciding factor in our purchase.

Donnine Davis

Leland and Sprinter tech, you two are awesome. Thank you for keeping us on our travels!!!♥️

Toni Hirsch

I've always had great service, and appreciate their courtesy.

Bill Anaya

Great people in service dept .... pleasant waiting room, good quality work

Rick Donnelly

Outstanding service

Jeanne Mathis

Jace Turner, service writer, was fantastic. While travelng from Texas to Colorado our check engine light came on in Albuquerque. He had us in and out in an hour. Great job. Thanks.

Calvin Brown

I was pressed for time and needing to make a quick yet fair deal. Let me tell you, I had such a wonderful experience. Claude Ferebee provided exceptional service and really went above and beyond to provide me the best quality service and support. I highly recommend Mercedes-Benz of Albuquerque and, if you come in, most definitely ask for Claude!

Jennifer Gies

Wonderful service from the service department. They handled my issue and took care of my car beautifully. I would highly recommend using them.

Gilbert Serafin abeyta danny

Excellent service Friendly

Kandice Seum

It was okay. Good work was done, but the services are way over priced. After the free recall service I came for was completed, I got quotes from other places for additional maintenance needed. I went with another quality, fair priced local business instead.

Sandra Mallory

My car a C63 AMG was in for squeaky brakes issue dropped it off on Tuesday, August, 14, 2018. I never received a call from my Service Advisor. I discovered this because I had to call to find out about my car and the outrages quote I received from the dealership. Anyway, I asked for the service manager because I do not have an adviser. The service manager was either on the phone or could not be reached. I left messages and did not receive a call. So again, I called Mercedes Benz of Albuquerque. (BTW, the operator never transferred me to the correct person, I either was transferred to Audi/Porsche or to a different person who I never ask her to transfer me to.) Anyway, back to this whole ordeal. After talking with the Service Manager about my outrage quote (apparently, Mercedes doesn't cover brakes, the car is only a year old)! So, I'm stuck with a car that needs brakes and with no warranty (remember my car is only a year old). So now my car has been held hostage for around two weeks because they need to order parts. Let's go back to the beginning... I had to call them several times to find out about my car! Granted, I have a loaner but I WANT MY CAR! Now, its Monday, August 27, 2018. I had to call again and of course the Service Manager apologizes for their issue. I'm sick of hearing the excuse "Sorry, but your Service Advisor is no longer with the company". Yes, I know but you still have my CAR!!! So today, I finally get a response from a Service Advisor stating we just received your parts. I said it would be nice to have at least received a phone call, text or email stating the fact. Now, I'm thinking why did I purchase a Mercedes Benz it's not as glamorous as one would think because of the service department issue and the fact the MY BRAKES ARE NOT COVERED and my car is only a YEAR OLD!

Leslie Berman

We have been having our Mercedes -Benz automobiles seviced at the dealership in Albuquerque for many years ( also bought the autos there. ) Leland Haun is our service adiviser and always provides us with excellent personal service and good advice based on his experience and knowledge.

John Spears

Pretty decent folks. I stopped by to check on an engine light for my Mercedez SUV. No appointment cause I was out of state and was driving back home. Were busy, so had to wait, but were kind enough to check the engine light and top off the engine oil for free.

Frank Furt

Always great service , staff are always very friendly and courteous ... unlike Sandia BMW... I'm very happy that I'm no longer a BMW owner !

Mike Ceranski

Went to their recent "Special Event" preview for invitees. A waste of time... nothing special about it. No special (premium) models like the GTR or even any decent S class. Nothing to get blood pumping, just lots of C and E class and one little AMG SLK. If anyone in ABQ MB sales /marketing reads this, here's advice... keep in mind that "Special" does not mean "spe-shuhl". Next time, be sure you have some true premium vehicles on the floor and add some pizzazz to the floor and lot. I've been to funeral homes with better ambiance.

Stanley Berman

Lelan Haun, Service, remains THE main reason we continue w/Alb MB dealership. Thank you, Lelan!

David Burnette

Professional deceivers, don’t expect transparency. To be fair, I got a discount on their, still overpriced, labor rate. Billed four hours for maybe two hours worth of work (and even that is generous), and $200 over the quote I received that included all four hours. But if you’re traveling, and you want your keys back, they got you hook line and sinker... simple part, simple job, and Mercedes continues to monopolize their arena. So, if you have disposable income and you want the “nice” vehicle, go for it. If reliability and dependability is what you are looking for, stay away from Mercedes...

Orlando Astorga

I love checking out there Mercedes-Benz as I drop cars for AAA pretty nice people very clean place

Luis Viveros

Awesome sales person Justin, knew vehicle information without having to check papers! Always willing to provide an option that fit us not the dealership... if you are looking for a car, go see Justin.

Michael Nowak

During the 8 years that I have owned my Audi RS4, Marcus Macias of the service staff and the auto mechanics at Audi of Albuquerque have done an outstanding job at getting me in from out of town and servicing my vehicle in a timely and efficient manner. Alternate transportation has always been provided when needed. Parts are flown in if not readily available and my vehicle has had an additional 150K miles logged in without loosing any of the performance that prompted me to purchase it originally. The sales staff has always been informative and entertaining during those times that I have waited for my car's service to be completed. All in all, an exemplary way to provide a service in this day and age of cutting corners and shortchanging consumers. My compliments to all at Audi of Albuquerque.

Jay Tee

Since new management has taken over the service department and customer service as gone down hill.

William Kuchar

Excellent, timely service and followup calls

Shane Maestas

We took my wife's car in for diagnostics this week, no concerns with the diagnosis but I do have concerns with one specific employee in the service department named Leland. From the get go this employee was very short when having a conversation with him. Leland called me today to advise what the diagnosis was, I had a couple questions about the details shared which it seemed he did not like. Each question was interrupted with a one answer response. Seemed as though he could care less. When picking up my vehicle today, Leland was just as rude as he was over the phone. I was helped by another service member (who was very very professional and courteous) , Leland would not discuss the questions I asked directly to me. He responded as if I wasn't there. I called him out on his customer service and his response was, " I am very busy, that's probably what you are feeling. I am not short with any customer it is not in my repertoire bud". What??? I held my tongue and finished up. I have had interactions with other service techs at this location and they have all been GREAT. Very courteous, approachable and very professional. All it takes is one bad apple to make you feel very upset about choosing to do business there. I hope this reaches management at Mercedes and is not swept under the rug.

Jim Baca

Jace Turner always takes care of us. We always have a positive experience!

Amos T

I do not usually write reviews but in this case I thought it would be helpful for anyone who may be interested in buying a Benz. I had the pleasure of dealing with Mr. Ferebee. He is knowledgeable, helpful and friendly. I did not feel pressured or like I was being 'hustled'. I will definitely be back to see him.

Luke Tanner

Awesome staff and service. My wife and I bought a used vehicle and were helped by Billy Hines who is an exceptional salesman. Go see him! They'll treat you great and give you a very fair deal. The only place we went that provides multiple vehicle history reports including an unbiased 3rd party inspection.

Debbe Browne

Staff is very friendly and they make the "pain" we all experience when buying a new car to be much easier and much less pain.

Sir Dark

Friendly staff, services were quick and pain free. Enjoy the refreshing ideas, be back next year for an upgrade.

Pia Romero

Isiash Ragland was a wonderful salesman. He was patient, understanding, and provided great service. He, along with C. J., made the purchase of a vehicle a pleasant experience.

Brian Sena Photography .

Thank you to Blake in the service dept. for making sure my Audi is maintained in perfect condition. His team goes above and beyond to ensure everything is handled correctly. Their lounge was awesome to wait in while my car was being serviced.

Spencer Gandy

Service department sucks. Came in for a 1:00 Appointment for our A service and Battery. Took 3 hours. Was supposed to take an hour. Will not be back

Daniel Garcia

Dave Orso and Jesse Baca helped me get the deal I wanted on a fantastic vehicle. Excellent customer service.Thanks!

Carrol Wilson

Service department is wonderful and the mechanics have taken such great care of my car

Jane Strauss

Without question, the worst dealership I have ever experienced. I have owned 2 Mercedes, 3 Jaguars and one Corvette. The sales team at MB of Albuquerque was disorganized and unresponsive. I am still waiting for answers to two questions I asked on the day I took possesion of the car. "We'll call you by ther end of the day." I have never heard from them. They even forgot to attach a temporary license, so I was driving without one! A poor excuse for automotive sales. Go elsewhere.

James Guthrie

Recently had our GL550 in for service at MB Albuquerque; and as always, our service advisor, Jace Turner, was a pleasure to deal with. He is prompt, professional, and always extremely helpful. Ask for him when you take your Mercedes in for service here in Albuquerque. Jim Guthrie

Jessica Shisler

We booked an appointment online for our sprinter van, rerouted to get to ABQ by Saturday morning at 8am, only to get there and have the service guy say they didn’t have a sprinter tech on site on Saturday’s. Why did you let us book the appointment then? Recommend calling ahead because you shouldn’t believe the confirmation email you have for your service appointment.

Dreadfo Monk

Claude was one of the most helpful salesman I’ve ever encountered while purchasing a vehicle. He has a “can do” attitude, and extremely helpful in trying to find the right vehicle and price for you. You could tell by his conversation that he would go all out for his customers and provide excellent customer service, and he did. Let’s face it, if you are in the market for buying a MERCEDES, you’d want the same type of qualities/showmanship in the person selling you the vehicle because it is such a major purchase. Claude exceeded those qualities.

Joy Sillesen

The wonderful people at this dealership saved a trip from being ruined! We were driving from Santa Fe to Arizona when I had a sudden catastrophic tire failure thanks to a huge piece of metal getting embedded in one of our rear tires. We called the Mercedes dealership in Albuquerque to see if they had our tires in stock. They did, and performed the mounting and balancing of a set of new tires in record time so we could get back on the road and still reach our destination before nightfall. A huge thank-you to Jace and everyone else in the service department!

Jon Pouncey

Always a good experience getting my car serviced here.

Dan Jones

Appointment easy to schedule, very courteous service rep and vehicle returned before promised with no issues or surprises.

Jim Stansfield

Came from Minnesota and bought a Mercedes SL550, met at the airport and arrived at the dealer and all was great. Joe was on the ball, car was ready to go, paperwork was taken care of and off we went. Great Mercedes experience.

LP Jones

Let's see.. Number 4 visit for the air bag recall. Oh, we have to order parts... again. We will call you when the parts come in. No you haven't and no you won't. I'll get another nasty gram for not having responded to the recalls on my vehicle....when the ball is clearly in Mercedes of Albuquerque court Would never consider buying another Mercedes product because of this dealership. Steer clear. Google aren't you glad you ask?

LARISA PORTER

Ordered Benz wax and they shipped to Taos. Excellent parts & service center.

Luis Espino

To preface, you know it’s bad when I’m writing a review (only my second review ever). The service isn’t reliable. You’re better off finding a local mechanic that deals with German vehicles or going to Santa Fe’s MB dealership. This has been ongoing for 8 years now and there’s been no improvement. Customer service is also terrible (and yes, the bad ones definitely make an impact on the overall experience. There are a few great workers here, unfortunately they’re not the majority). I also continue having a similar experience in regards to the recalled airbags as the other reviewer. Maybe when I get into a car accident I’ll find out why they were recalled and when their replacements will arrive ... or maybe they’ll just never come. Have dished out over $5500 in service in 7 months alone this year in the 100k mile check up (which I understand) and then *multiple* problems arising 5 months after this checkup that required a hefty bill. Fast forward 2 months and I had to call their service again (today) to make an appt. after an issue arose (that is identical to the previous issue that was “fixed” 2 months ago and cost $700). They’re crazy to think if I’m spending any more money on their service this year. This certainly isn’t normal for a “luxury” car and the overall experience at the dealership is anything but luxurious.

Gurrattanpal Singh

Was in and out in less than 30 mins. Awesome job.

Chuck Aspinwall

Get your Benz serviced right. Good techs and service reps.

laura skattum

Joe Ramirez was extremely helpful and always available to answer questions, which was great since we bought our car long distance. After the sale, he went above and beyond to make sure we were able to access everything with the car that we couldn’t figure out with the manual. Thanks, Joe, for making this a great experience!

Randy Lunsford

Great dealership

Car San

Do you want the best car sales experience? Isaiah at Mercedes Albuquerque have top notch customer service and I would highly recommend to see him. He was very supportive and made sure to answer all my questions!

Lisa Fine

I brought my car in in response to a recall notice. The service rep was very engaged, the work (as well as a multi-point check) was done within the time period expected, and they even gave me a complimentary wash! I had a few operational questions about my new car, and a sales expert sat in my car with me and expertly explained everything I wanted to know. He also invited me to call on him anytime should other questions arise. All in all, a painless - if not pleasant - experience.

Stephanie Cerda

I'm originally from Colorado and have always took my car into the Mercedes Benz dealership there. But on my way to Albuquerque my car was having problems and the check engine light came on so I took my car here and had an amazing experience. The service was the best I've had from dropping it off to picking it up. Service was quick, organized, and professional. I would recommend the repair shop to anyone and would continue coming here for service if I didn't live in another state.

Victor Mike Golf

The cars were nice. For those that were open anyway. I walked around for a half hour, no one greeted me or offered assistance.

Debra Rutherford

Justin Post is an excellent sales and leasing consultant. He was able to match a Mercedes-Benz(MB) vehicle to our special need. His professional approach along with his unique ability to listen is rare. I highly recommend him to anyone searching for a MB automobile. CJ Jaramillo, finance manager was courteous, efficient and a joy at MB of Albuquerque.

Teresa Manzanares

Fantastic service!

Tim Emerick

Best place in town to buy a Mercedes!!! Well, the only place really.

David Milton

I received good customer service from the parts department on 7/26/18.

Andres Jimenez

Its too expensive. If i were to buy a benz it wouldn't be from here unless i could afford it

John Shaw

Service was great

John Vargo

Back in early May, I decided to visit Audi Albuquerque. I was surprised that a sales representative did not walk up to me after I got out of my truck. After walking into the show room, and given a few minutes to look around, one person asked me if anyone was helping me and if he could be of service. Right away I knew I met the right person. Polite, friendly, and very knowledgeable. I had questions and he had answers. I told him up front that I was looking at Mercedes, Porsche, and Audi after I read a review in Road and Track magazine. GLC43, Macan S, and the SQ5. We looked over a few vehicles. Since this was going to be my first luxury vehicle, I wasn't going to settle for a car with only some of the options I was interested in. The sales representative told me I could order a car if I wanted. That interested me greatly. He asked if I wanted to go for a test ride. Definitely. I could drive. I was too nervous. No thanks, you can drive. The SQ5 impressed me both with the luxurious interior and performance. At that point, I was just a passenger. I got behind the wheel. Felt like the car was on rails. Smooth and precise handling. It only took me 24 hours to realize I had to have one. A small down payment and a car was on order. Tick tock, tick tock. That was the hard part. Time flew by and my car arrived. It was everything I expected. Now about the dealership. The sales representative was excellent through out the entire process. No surprises. I couldn't be more pleased. I've purchased 9 new cars in my life, this was number 10. I new the game. But this was a different experience. Zero pressure. Fair trade in value for my truck. We settled on a price in less than 5 minutes. All the paper work was handled one step at a time, explaining everything at my pace. Every person I met was professional, curious, and friendly. The place is clean and modern. They sell great cars at this dealership and all the employees know it. I wanted a quality luxury vehicle and now I have one. Every day I am learning something new about the car. I've been asked to come back if I have questions and review any aspect of the car. Every Audi owner I spoke with said I would be impressed with the way you are treated when you walk into the place. They were right. I was also told that the service department is top notch. I took a look at the place today when I bought some accessories today. I think they stollen a few pages from NASA play book. Bottom line, if you want to buy an Audi, talk to Terry.

Richard Doty

My first comment would be....try to get a hold of some there on the phone. Have been calling for the last two days and no one answers when directed to sales or the phone hangs up on their end. Update: Stopped by the dealership and worked with Ray on a used vehicle. We were not able to work a deal but the customer service was great and would consider the Mercedes dealership in the future. Update/update: Mercedes offered me $10k for my used vehicle indicating that it was “market value.” A week later I took the car to Carmax and was given $14k. I have some issues since that is a HUGE difference. A $4k difference lends me to believe they are not in the market for particular vehicles. And that’s okay, just be upfront about it.

Sarah Ferebee

Claude was very helpful and knowledgeable.

Thane Schaffer

Even the base model came more loaded than other vehicles we looked at.

chuka chuka

Tony at the service department was awesome, answered all my questions patiently and handled all my concerns, b/w we talked about soccer too

John Boldt

Friendly folks provided exemplary and timely service - what else do you need?

Judith Ross Morris

I've been driving a Mercedes Benz and other luxury cars for many years and bought a few Benzes from this dealership. I must say without hesitation that dealing with Justin Post is the absolute best experience I've had with a car salesperson. Not only was/is Justin extremely knowledgable about the vehicles, but is super friendly and great at follow up. Since I purchased my most recent car in June (a C43 AMG cabriolet--gorgeous!), Justin has been patient and responsive with all the questions I've had since buying it. He's one in a million! If you're shopping for a Benz, he's the guy you want to do business with.

Josh Perez

Claude Ferebee and CJ Jaramillo made the process incredibly quick and easy. I tell everyone about my experience there at Abq Mercedes, and recommend them to anyone looking for a high quality vehicle.

Kylie Green

i came here with my mom when she bought her new car. everything was great.

Ali Partow

Mitch, the service manager was very attentive and friendly. He made sure that my issues were addressed promptly.

Jaye Isham

Always a great experience at ABQ Audi.

Stephanie Wimer

Buying a car at Mercedes Benz of Albuquerque was a wonderful experience. The entire transaction went smoothly. Joe Ramirez and C.J. Jaramillo were very helpful. Their attention to detail in filling out paperwork and going over all the gadgets in the car was exceptional. I definitely would purchase another Mercedes from this dealership.

dominique toya

The staff is amazing, especially the service department!!! Every time we take our vehicle in for service, Leland always makes us feel at home!!! Thank you to all the staff!!! Leland, you rock!!!

Neal Sidhwaney

I had to have my 2002 C230 coupe in for service last fall and had the pleasure of working with Tony & his team in the service department. It's an old car so quite a few things had gone wrong, in addition to the interior door handle being mangled, such as engine mounts collapsing and the sunroof motor breaking. In all cases, I received a very thorough explanation, how necessary it was and a cost breakdown, with suggestions on whether other places would also be able to work on it. The service & work here is fast & great, and I'd gladly bring my Mercedes if I still had it or recommend Mercedes of ABQ.

Jason Allison

Every time I take my Mercedes in for service they give us a rental car and do excellent service!

David Lebeck

Daniel Lujan took very good care of my wife and I during our service experience!

Marcelino Rael

It was closed had to drop in the street

Eddie Lopez

Purchased and Serviced my E63 there for going on 3 years now! Awesome service department! Jace Turner takes care of me like family every time I go in! He's the best! No better place to buy and service a vehicle!

James Urbina

Superior customer service!

lnicole121 .

Customer service was good except I did not receive a return text to mine asking if my car would be ready when we had discussed. Replaced emergency brake seems to be good, & car is clean. My only other complaint is the price . . . Always seems to be higher than it should be.

Dan Marotta

After waiting an hour and a half, I was told that the dealer did not have the parts needed to complete the work for which I had an appointment. The service advisor suggested I make another appointment for next week. This is a 100 mile round trip Drive for me. This is also the second time the dealer has been asked to perform the service and has failed to accomplish it. I will ask for a complimentary service on the next visit. And I will verify that the dealer has the parts before I make the drive again.

John Lujan

I'm new to Mercedes of Albuquerque and have nothing but respect for the service department. I brought my Sprinter RV to get serviced and have the battery checked because it would not hold a charge. The service was completed at a reasonable price and the battery was still covered under warranty and there was no charge for the new one. A recall on the airbag was noted and the part was ordered. Four days later the part was in and had it installed two days after that. John in the service department is all about customer service and very personable.

John Dudenhoeffer

Walked into the dealership to order a car. Slam-dunk sale, replacing another MB. Knew what I wanted. Configured the car, paid a deposit and waited and waited and waited. Checked with the dealership - orig salesman quit. New sales guy - oh yea, should be in by July. 3 weeks later get a call. Oops the orig sales guy never placed the order, Tries to roll me into a car that doesn't come close to what I ordered. 2nd guy quits 3rd guy comes in says car i want can be ordered, but 2019 come in all wheel drive only. But we have these cars on the lot that we can sell you or you can wait until a 2019 can be ordered. Delivery time Dec. Almost a year after the orig car was ordered. Nope - refund my deposit. Still waiting, no response from dealership when I want to know where it is...Avoid this place at all costs.

Peg Dahl

Audi Service makes it a breeze to have the cars serviced - even driving in from Los Alamos...

Jocelyn Buckley

The service I experienced from Joe was nothing short of excellent. He was patient with me in answering all of my questions, and I was very impressed with his knowledge of the vehicle. The buying experience went smoothly and to my surprise, quickly. I strongly recommend Joe as your next sales rep!

Jim Schulze

Normally I don't write reviews, but I just had to comment about the exceptional service and knowledge of Justin Post. He not only knows a to z about all the Mercedes models I'm interested in, but he's super quick to respond to all questions. Truly an outstanding salesman and credit to your dealership!

Bruce Montreuil

Very helpful prices aren't too bad

Nanci Diz

I recently purchased a used vehicle from Ray Sisneros. I've very happy with every aspect of the deal! Shelly Carter in finance was wonderful and a joy to work with. Jim Blake and Joseph Ramirez were both great as well. Ray was patient and knowledgeable about the vehicles. I was never pressured to purchase the car and the deal went at my pace so I was comfortable with the purchase. I am very happy with my new car! Every part of this transaction was pleasant and I couldn't be happier with the end result!! If you're in the market, go see Ray. The whole team was supportive and professional..

Antonio Santiago

I just want to send a huge shout out to Mercedes Benz of Albuquerque. They have an amazing sales team and service team. I recently purchased a car from them and the experience was great. My sales man was Joe and he was extremely attentive with answering any questions I had. I felt like I was able to make the right decision when buying a car there. I would highly recommend Mercedes Benz of Albuquerque to anyone looking for a new car!

Mary Finn

A squeak developed in the our RV while traveling at low speeds while driving from Wisconsin to California. We had stopped at a dealership in Kansas City and they diagnosed the problem as driveshaft bearings. They had to order parts to fix the problem. As the problem was not immediate we decided to push on to Albuquerque and hoped we could find parts. The dealership in Albuquerque diagnosed the issue as rust, lubricated the carrier bearings, and we were on our way with no charge and with no squeak. We were amazed we were not presented with a bill as the diagnoses took a technician's time and not being charged for this was new to us. They also had wonderful clean lounge with free internet connection and great coffee.