Reviews of Larry H. Miller Toyota Albuquerque (Car Concessionaire)

Claudia Konrad

I have loved the service from this dealership until today! No shuttle, no carwashes! Angry Finally got my ride!

Brittney Buckner

My experience with Nick Murray (New/Used Car Salesman) was truly exceptional! He was professional, caring, and a pleasure to do business with. He was able to get me the deal I had wanted and I am very excited to be driving my brand new Camry! If you’re looking for an exceptional experience purchasing a car, please ask for Nick.

alan alaimo

First class in every respect. Very professional service & service rep. Excellent experience. Thank you!

John Hickey

I was able to get my car serviced quickly. All the things done to it were courteously and throughly explained.

Lovelife 505

Sonatas are easy to break into. Do yourself a favor, shop somewhere else and save yourself the hassle of having to file insurance claims once a month. It's happened 3 times. And hyundai won't do anything for you. UPDATED 06/01/18.... AND my experience there was horrible. I was allowed to take the vehicle home for two weeks and I decided that the time wasn't right to make this purchase. When I tried to return the, vehicle, I was told that they no longer had MY car, it was at auction. Is that even legal? Stuck with a 2017 Sonata that is generically wired, poorly designed, I called and spoke to management TWICE and I was told that I can purchase Bluelink. Why should I, the consumer have to pay for a poorly designed product that Hyundai advertised? I quickly noticed Hyundai lacks the art of formulation services to devise the products formula so to me, it was a waste of time. Again, do yourself a favor and shop elsewhere and make sure your purchase is of quality, trustworthy and effective from a place of business that is consumer friendly as opposed to being argumentative and defensive like the guy I spoke to over the phone.

Nadine Brown

I had a great experience buying a car here! My sales person (Jonnalyn) was attentive and listened to my needs. She showed me a car that fit my budget and worked with me to get me the right payment. It was low pressure and I got a great deal.

Patrick Maher

Service my wife's car. Fairly short wait time.

Victor Cognato

I have always found them fair. I drive across town to go to them and I am only a few blocks away from the other dealer in town.

P Browder

Worked with Simon on internet side and had a great experience. I'll definitely be buying here from now on. He made the process easy, fast, and efficient. I work alot so I didn't have much time to spend at the dealership and he made that possible. No hours back and forth negotiating or playing games. He got us in and out and a fair deal for my trade in. Also, the children's center in the dealership is AWESOME, all dealerships should catch on. My wife took our daughter in there and played while we got the paperwork done. Nothing but good things to say. Simon is a great communicator and always very responsive. For the record this is the first positive review I've ever left a car dealership!!!

Angela Jordan

Took the car in for it's regular service. Very efficient service!

Darlene Salazar

Went in for oil change was told 2 to 3 hrs, check in at 10am came back at 124pm. Truck was still sitting were I parked it. I had no appointment, But was told 2 to 3 hrs. When I told by the employee in service dept. He never said that. IF I CANT TRUST YOU ON YOUR WORD HOW CAN I TRUST WITH MY PROPERTY. I TOOK IT TO AMERICAN TOYOTA ALAMEDA SERVICE WAS EXCELLENT. OUTSTANDING. NEVER LIE TO COVER YOUR TRACKS.

Chris Madrid

Brandon Robinson is the man to see when buying a car. I've purchased used and new from him. I've never had a bad sales experience with this guy. He really cares about you as a person and listens to what you are needing. I can't say enough good things about the sales experience at this place.Finance is a little different. Things always get a little weird on that side- and pushy. I've been pressed to buy extra coverage, been told my bank requires things that the bank verified it does not. The approval process is always great. They work really hard to get me in the vehicle I want. But when it comes time to do the final paperwork the experience is not as friendly. All around I'd say this is probably normal for most dealerships and I still feel more comfortable here than anywhere else. Mostly because the sales person is better than you will find anywhere else in this state. I do wish they wold have filled up the tank and detailed the inside of the vehicle a little better but it seems like used (2016) is a bit of a red headed step child so I can understand.

Tom Womack

I had scheduled service appointment today for an oil change and courtesy check. It took two hours to do the oil change. They were also supposed to wash the car when the service was complete. After two hours they did not get that done either. An two hour oil change is very poor customer service.

CHUCKIE LODGE

Eager to put you in a new car

Nathan Miller

I came originally to buy here but the sales staff didn't seem to care. They were inattentive and ambivalent. They didn't seem to want to help me find what I was looking for so I bought in Santa Fe instead. Had a great experience there. Now I come here for service cause it's close, but they aren't great at that either. All but one of the parts/service people I've talked to have been miserable cusses. They need to hire nicer people. Even with appointments the service takes way too long, and God help you if you need something without an appointment. Flat tire: 3 hours. As soon as my coverage expires I'm finding some place else for everything I need.

Allyson Reese

Poor. I telephoned you 2x's to check on service for 1974 Toyota LandCruiser that I was bringing to Albuquerque from Oregon August and now Sept.2018. Your young lady who answers the phone assured me that you work on all ages of Toyota vehicles. A male service man on the telephone also 9/26/18 assured me that you service all ages of Vehicles. You have the Monopoly of Toyota service in Albuquerque,NM. Estevan from service tells me,"We do not service vehicles this old, it would take us along time to find the oil and oil filter required for this." Please correct the lady that answers the phones. I drove by all the way to Copper and Eubank to get your discouraging news. I was told Bennie who went to Toyota,Santa Fe works on vehicles this old. I called Santa Fe Toyota and they never heard of Bennie be and their telephone person/lady was upfront at saying they do not work on older vehicles.

Patrick Tierney

Had some work done on a vehicle. And they did great work in a reasonable time and the service advisor was very friendly

Kevin Burger

Usually don't get service at dealership but these guys are top notch. Will let you know what needs to be done and what you can wait on getting done. Service is professional and quick.

Karen Wyss

Roberto Canales in the service department gave us fast, friendly & efficient service. We were in the middle of a road trip and had just stopped in Albuquerque overnight. We needed to check our tires in the morning before we resumed our drive. Roberto took us right in, got us aired up, and even took care of our spare tire. We were back on the road in a matter of minutes. Thank you so much, Roberto and Larry Miller Toyota of Albuquerque!

Natisha Reed

Brianna is awesome at the service dept. I am always taken care of perfectly.

Steve Nelson

Service tracks the vehicle needs very well and communicates quickly when it is in the shop. I am very pleased with their work. Also its nice when they clean the vehicle!

Samuel Park

only used this place for oil changes. might have the best deals for oil changes that includes tire rotation, inspection, and car wash. there may be a wait though. edit: I also want to express my gratitude to Brittany for her excellent service and help. very transparent about everything and always helpful. it has always been a pleasure seeing her when coming in for service.

Bill Estes

I just needed to get my battery changed on my smart key. They are very helpful and put the battery in for me.

Erica M

We bought a used car for our daughter and it was a great experience. Rudy Gomez and Richard really looked out for our best interest. They listened to us and even though we didn't have a lot of money to spend on a used car they treated us with a great deal of respect. The service we received was exceptional and we will buy our next new or used cars from this dealership. We are also very happy with car :)

Bruce Nunn

Went to look for an new SUV was looking at 4runners had advertised at 339 a month with 2k down for 36 months on approved credits. Took it for a test drive loved it but once I said I was interested the deal changed to 3300 down and 430 a month on approved credit. Complete bait and switch with these guys would not recommend at all.

Tyia Foster

Helpful sales people, beverages and popcorn while you wait, and lots of inventory

Jeffrey oden

Excellent dealership and very helpful staff

Jason Padilla

Best Toyota dealership in NM, I have purchased two different new cars from them. Their service department is amazing, I have tried having my car serviced in both Farmington and Santa Fe when I lived there and I decided it was better to wait until my visits to ABQ because the other dealerships were subpar

Jordan Schweitzer

These guys have been great! They have gone above and beyond even for a cheap used car sale.

Henryka Bitakis

2 hrs for an oil change. Way too long for kiddos

Mack jaramillo

From start to finish my experience was great!! Richard greeted me and helped get me in and out quickly. Stephanie and Marcia made me feel welcomed.

Brittany Muller

I have a 2014 Black Tacoma got it with 0 miles brand new and every time I go I ask for Brittany Martinez or the mechanic Steve they are literally the BEST very nice and polite. Always answer all my questions or help me with whatever I need. I just want to say THANK YOU.

M R

If you need a new whip ask for Jaime.. she is great to work with and knows her vehicles. Helped sell me a 2019 Corolla and I couldn't be happier

Efren Gallardo

I took my car to get serviced and I told the service writer that my car had a K&n air filter and I didn't need to be replaced he noted it . I checked it later and my filter was stolen and replaced with a oem filter . Don't ever ever trust this guys I made a call to the manager he never returned my call they have the wrst service . If you buy a Toyota buy from santa Fe or else where .

WhoNeedsSleep .

We're getting a new car today, so we came here. The staff is very friendly, the cars are in great shape, even for used ones, and they even have a play area for little kids! Great place! 10/10

Hleumas H

Didn’t buy a car, but had a good experience.

Charmaine Vicente

Simon was very helpful. He listened to my needs & wants & gave me options. He was also very patient with me when I couldn't make a decision. I liked that he was personable; he joined in conversations with me & my friend. He was awesome.

Amanda Seagers

Ask for Manny Delgado. He's knowledgeable and low pressure. I've worked with him twice and was impressed each time. I recommend friends and family to Manny at LHM Toyota.

Kate Dufresne

I love going to Larry H Miller Toyota. They have great service, courteous and professional personnel. They also have a special for oil changes that cannot be beat!

Ricky Blanco

I would never go back to Larry h Miller again .. I went in to buy a car and I was undecided on what car I wanted .. I wanted to look around and see what options I had .. my sales person “” Jonnalyn Rose”” was horrible .. first she yelled at me for coming in that I need to make a appointment .. then I wanted to see what my options were .. and she yelled at me saying I am wasting her time ... point blank .. never go to Larry h Miller ... I work way to hard for my money to be pressured into buying something that I don’t want ..

emma asonye

This is one of the best and reliable places you can fix your car in ABQ.

Joel Vaughan

We bought a brand new 2018 4runner!! Great staff and they try their hardest to get you the best deal and interest rate! The people at the Eubank store are the best I've worked with. The store on Alameda is full of shiesty salesman that care nothing for you or your credit. Its all about the money at the Alameda store. And the service dept manager Tim at the Alameda store is a liar and trash.

Jeanne Pahls

They hosted my special ed. math students and explained the ins snd outs of buying a car. Good people. We always buy our cars there.

Hector Pimentel

My sales person Enrique did a great job following up with me and keeping in touch. Good negotiations and follow through. Unfortunately the sales man prior to him did not follow through. I had to call and ask for the best sales man to get service. All in all my wife and I are very happy with our current service.

khalid marwan

Excellent customer service is an understatement, I had an issue with an update on my navigation system on my 2017 Tacoma, showed up without an appointment because I use my navigation system for work daily. Brittany went above and beyond to help walk me thru the whole setup process. Got it working for me. I would give Brittany 1000 stars if I could.

Kevin Smith

The manager on the sales floor solved all my concerns on Thursday March 21st around noon. Went beyond my expectations at the parts department.

Yvonne Lopez

Never again!! Will I take my car here i took my car in for air bag recall and now my dash lights are not working plus i was way over charged for a simple key.. Maybe my review will change if they fix their mistakes and not be rude about it

Austin Newton

Stolen Property on premises; Response: "Sucks for you" I'm a Ford guy, my gf drives the Toyota. Do yourself a favor and go next door to Rich Ford, I've dealt with them & their customer service is very good. I took my gf's car to Larry H. Miller Toyota for a new mirror & recall work. After leaving I realized the trunk had been opened & wasn't completely closed back. Our hiking boots had been taken out at some point. They were Merrell's, $125 each, brand new, only worn them about twice. We called and they said they'd look into it and get back to us but never called us back. A week later we had to drive back up to the dealership, the service manager wasn't there so again they said they would call us back. They never did. Two days later we had to go back again. Finally got to talk to someone. They said there's nothing they can do and they don't even have surveillance cameras outside on their lot. Don't take your car there to get worked on or you'll risk it getting broken into with no repercussions for the dealership.

Scott Cooper

I have had my car in for service here before. It costs$120 just to tell you what's wrong. What's wrong is the$120 fee. They're friendly though. And generally do a good job.

Linda Deimer

If you send out adverts, maybe your reps should know about them. Contacting bbb about false advertising practices.

Eddie Jennifer

Ty was awesome. The customer service is top notch. Also lots of refreshments.

kenneth Diehl

Stopped by to check out the tundra's on a whim. The salesman was not pushy and was very knowledgeable and friendly. The sales manager gave me a great deal on a new truck and on my trade in too. I have bought a few cars from here and will go here for my next purchase.

Bradley Evans

This is the largest Toyota dealer in Albuquerque. Many customers where there when I entered. Beware of dealer prices and charges, but they seem to know their own cars very well. Who else can you trust? Got a brake job. A bit "dear" in price, but I repeat, "Who else are you going to trust?"

DARRIN KROUT

Great place to deliver cars. A little bit of a tight turn to get out but other than that it's great

Gerald White

Good experience!

Mar Tque

I truly have to give this dealership the best rating. Michael (sales person) was AMAZING. Came in from the other Toyota dealership to purchase a car that they had just brought in. It had the color and interior that I wanted. Michael was available and answered all my questions via phone, text, and in person. He worked hard to assist in pricing of the vehicle. I came here after the other Toyota dealership did not work out. And it took about 2 week but Michael really helped out. Best decision I made. The other Michael(financing) he was also great in explaining things, as well as very professional. I will definately recommend this dealership over the other Toyota.

zac king

Rudy Gomez is #1 honest person only person Will not lie to ur face been buying car from him since 2007 great guy over all the dealer normal clean free snacks n Coke very fast when comes to oil change recalls

Landon Brown

I was in the market looking for a new car but didn't want to mess with car salesmen. Often times they are to pushy which makes me not want to buy a car. I appreciated the salesman, Tony Maldonado, who helped me choose a car that I love. The whole buying experience was great and it was all very relaxing and I enjoyed purchasing my first car with Toyota.

Francesca Sinadinos

WILL NEVER BUY FROM HERE AGAIN!!!! WORST EXPERIENCE,FROM THE BEGINNING ALL THE WAY THROUGH END!!!!

Althing79 .

I don't know what these guys are smoking but every single Toyota part that I have had quoted from here is at least twice the price of other dealerships and online retailers. If you want parts call up Camelback Toyota in Arizona or literally ANYWHERE else if you don't want to be completely ripped off. $2.93 for a bolt?!? Everywhere else won't sell them for over $2 but not good 'ol Larry H. Miller. No sir. I can only imagine how badly these thieves ripoff every other customer gullible enough to walk through their doors. I will make it my personal mission to warn as many Toyota enthusiasts to buy their parts elsewhere.

Julie Griego

Have been coming to get oil change for years and have never had problems. I can rely on them to quickly and efficiently service my vehicle. However, they used to wash your car after servicing but no longer offer this accomody and prices have gone up. I appreciate the drinks and snacks in the waiting area as well as the friendly staff. They also always used to accept walk-ins regardless of time of day or schedule but they no longer do this.

Daniel Espinoza

They dont work with you AT ALL ! They make it sound all good but keep leading you on. My last car i was leasing through Toyota got totaled. They should be able to work with me especially for me being a returning Toyota customer always on time payments, never late on any of my vehicle payments and me being able to get a co-signer who makes twice as much more income then myself like they wanted! I get a co-signer and still some bs excuse for me not to get qualified.

La'ne' Sa'an Moonwalker

I have been a customer for over 13 years. They have earned it! The automobiles are great, the service is fabulous and the people are attentive. There are new and gently used vehicles available. The maintenance crew are exceptional and timely. The place is always clean. Service and courtesy is consistent.

TK O'Geary

Service visit. Efficient. Clean. Polite. Very informative. Great waiting area.

Alex Sinadinos

My wife and I came to Larry H Miller because of the excellent experience we had for the last vehicle we purchased from them, this time around has been nothing short of a nightmare! We found a vehicle that suited our needs which was sold in front of us to an employee who also happened to be working that day. All we got was a “sorry we’ll fix it” So we found another car, after waiting 7+ hours and having to call into work because of it we drove off the lot with a vehicle only to find that it had a bent rim and another rim that was a totally different size. We brought this car back and found yet another vehicle receiving a “sorry guys I don't know how we missed it” and an amazon gift card for $25. That is what our time and energy is worth to these people. We found yet another car which they said multiple times would be the same price as the previous one for the inconvenience. Not only is the price $5000 more than we had agreed upon but suddenly the financing keeps hitting hiccups? No, I think not, you just want the car back because you are crooks. Saying that you are checking all available options but really only checking two banks, giving us an ultimatum, then going on your weekend and not telling anyone else what is going on at all is utterly ridiculous! The lack of communication in the dealership is beyond abysmal and utterly unprofessional. We call and call only to get, “I’m not sure what they were working on with you.” or "I'm not working on your account so I don't know what is going on." I have never experienced such lackluster and piss poor customer service or professionalism in my life. We will never come back to this dealership or any that bear the name.

Tasha Goodwin

Great experience! Branden and Rodney were the Best!

Aj M

Very nice people. They seemed pretty straight up and were patient with me while letting me test drive 3 vehicles.

Leo Killian

I never purchased a vehicle from Larry H. Miller Toyota of Albuquerque (LHMTABQ), but, I have always had service my Two Toyota vehicles there from 2007 to 2017. Their service department staff had always treate me with the utmost respect and courtesy and most of all like a family member. We moved to Boerne Texas last yeat and have been dealing with, what most Texans in the San Antonio area would call the best dealer and service department in the state Toyota of Boerne (TB) and that may be ture, but, I would argue not compared to the level of customer service I had received from LHMTABQ. Let me explain I recently had an issue with my battery, which I purchas in 2015, and need to to have replaced. So I went to TB and got the third degree, they wanted to know who installed the battery, when and where. I explained that I have only had my Toyota vehicls service with a Toyota dealership and LHMTABQ had been the main deal, Long Beach Toyota prior to that. They said they could not check the service records until I pressed them to, through the Toyota site. The service rep at TB could not find any record of the battery purchased in 2015. So, I called I the service line manager at LHMTABQ, Corey Reeves, I left him a message and within 5 minutes he called me back and was able to verify and send an email to the service rep. at TB that verified my purchase. This saved me about $90 as it was still under warranty. I wrote this review because of the integrity and customer service that Mr. Reeves provided and I feel all service departments should follow Mr. Reeves example. I will never forget or stop talking about LHMTABQ. I have always felt that it is not who you buy a vehicle from it is more about the the quality of the service department. I miss you all at that LHMTABQ service department. I wish we would have bought the last three Toyota vehicles,we purchased over the last 6 months, from LHMTABQ. Thanks again LHMTABQ service department. Keep up the great job you all do because you service a great product.

Serafin Griego

Way grateful for service. Got us out of our upside down vehicle. Ask for Jarred. Was fast. Had playroom for kids with tv. Love our 2018 rav 4

Michael Rodriguez

They are fair if you have good credit. Otherwise you better have cash for the car you want.

Antonio Gandara-Martinez

I never take my car anywhere else but the dealer. I've never had a problem here. The waiting room is comfortable. My Toyota has been running great for 90,000 miles.

Brian Borchers

Well organized service department. Handled myair bag recall quickly and efficiently without trying to upsell me.

Tom Kennedy

Jared fuller sold us a used sienna, he was great! He knew exactly what we needed and came through for us. The entire process of buying a car from this place was painless and there were no high pressure tactics. Brittany in financing was also very helpful and did not waste my time trying grind me down to make extra deals. So refreshing, this is my fourth time buying a car at a dealership, and by far the best experience ever. The rest of the staff was also friendly and helpful.

Chase Britton

Bought my 2019 Tundra Limited there! Great Service!

Paul Butler

Brittney was great. Helped us quickly diagose the issue and we were on our way in just a few minutes. Customer service here has always been exceptional

steve cell

Test drove the Tacoma. Bought a Ford F-150 instead.

Jennifer Gallegos

Ty was outstanding. He was kind, understanding, knowledgeable, and professional. He didn't "ambush" or get pushy as some sales associates do. If he didn't know something he quickly found answers instead of giving me an "I don't know". While I didn't make a purchase at the time, I am definitely keeping in touch for when I do. I was very impressed with Ty but I was also impressed with the layout of the building, the refreshments offered (because buying a vehicle takes all day), the staff, and the finance department. L. H. Miller Toyota is top notch. Their vehicles are quality and so is their service. Great works folks. Thank you for being an example for other companies, and for my experience.

Sami Shelton

Absolutely happy! Matt P. Is fantastic to work with. I asked for a full work up an detailed list of what i needed for my truck and this man went up and beyond! Truly professional! If i can i will work with Matt again. I couldnt recieve the survey so I went here to voice that 10/10 amazing! He's dedicated to providing everything you need and then some!. Thank you so much

Joe

If you ever buy a used car from these guys and they promise to fix an issue after you buy the car, don’t believe them. My wife got hosed on a used car and I got tired of trying to get issue fixed with the sales personnel. This place use to have integrity but not anymore.

Christy M

What a colossal waste of time. I've been here before for oil changes (with an appointment) and they've taken 2+ hours so I tried to account for that. This time I did not make an appointment and was told it's would take ~2 hours. Over 2 1/2 hours later, my car is still waiting in the que. The only reason I go there is because my oil changes are pre-paid. As soon as I use all of the services up, I will cease to return. TLDR: Plan on leaving your car there for 3+ hours even with an appointment.

Mike Anderson

Our salesperson Marcus made it easy to buy our new car.

Van Pham

I don't want to rate even one star. The service has been too bad since last year. When I checked in at 7:00 am this morning, the staff, Brittany told me that the car is taken diagnostic right away. Roughly 45 min later, she told me it has not started yet because another staff Estevan does not come until 8AM. I stopped by the stations at 8:20 am, both of them were using the cellphone and told me that Estevan just got here so he has not started it. I came back 9AM, Brittany told me that technician will take couple hours to check. Now the technician does the job, not Estevan. Just a simple process, the service staffs could not even provide answers accurately. I don't think I can trust them in technical context. This place is used to be good, on time, and sufficient. Now staffs seem to be careless and unhelpful.

Apolinar Garcia

Nice service parts deparment

Luzelena V

Nice staff clean place no purchase

Maria Kelly

Great customer service. Gabe and Josephine went out of their way to meet our needs . We not only found a car we wanted, we also, got a great deal . Thank you for your efforts and great service.

Nancy Martinez

I saw the car I wanted in the internet! When I went down they asked how much I would like my payment to be and they found it and lower. Awesome highlander. Thanks!

javier nealey

Anthony west the service manager looked at me being a black man and figured I didn’t have enough money to pay a bill of $2,000 which the bill was not suppose to be that high for a abs module, he proceeded to tell me he will put a mechanic lean on my customers car not knowing that I am the owner of a dealership on menual, racist b$&ch, will never go to Toyota ever again

Lisa Smith-Godfrey

I had my purse stolen with my wallet and both key fobs. The service team was amazing and gave me more support than my own employer ( where the bag was stolen). I have always been Leary's dealers but these guys were five star all the way! Did I mention I didn't even buy my car there???!! These folks have my business for as long as I live here! Thank you LM Toyota!!!!!

Jacob Flores

We took our Tacoma in for service, and had a great experience! Roberto is the best. He is the prime example of what customer service is. Roberto went above and beyond expectations to make sure our vehicle was taken care of. We will come back time and again, to see Roberto.

johnny B

Larry H Miller is a great place to buy a car! Amazing service and great vehicles! The staff here is very friendly and inviting. I was lucky enough to be there during a BBQ, which was awesome that they do that for their customers. Best place to buy a car, and Brandon is an amazing sales agent here. Very helpful!

Jeff Hearn

It was great. No one came to bother me but I found a car else where as soon as I left. Buying it now.

Orlando Astorga

not very friendly very bad area

VS Y

Great large dealership. Not too busy on a Sunday and we were greeted fairly.

DANNY BROGARD

Service is great, in and out when you make an appointment. Eli Nevarez is the go to guy.

Andrew Crompton

These guys got my 2010 Tundra in and taken care of in a very professional and efficient manner. I have owned Chevy’s and Fords prior to my Toyota purchase and absolutely hated going to those dealers because of recurrent negative experiences. This Toyota dealership has set a gold standard that other places need to look up to. I would not hesitate to bring my truck into this dealership/service department again. Their communication was on point, and I didn’t wait around at all.

Jacqueline DuBois

My experience here has been extremely disappointing. I got the RAV4 in June and still have not received paperwork for registration. The salesperson I worked with had blocked my number and when I called today, they hung up on me. I’ve tried to contact others and they have not responded. The lack of professionalism is very frustrating to deal with. I am now unable to drive myself to work due to incompetence. I have now had to contact corporate to hopefully get registration and the problem resolved. I do not recommend coming here.

Penny and Phil Kirk

Sarah Middleton, with whom I first worked with on the phone was extremely cordial and knowledgeable. She followed up promptly, answered all my questions, and gave me several options. Because of that I actually went to the dealership. Normally I avoid dealerships at all costs. The last two vehicles I have purchased, I used a “car guy,” who, on my behalf, located, negotiated, purchased and delivered the vehicle to my home. Well worth it. But, this time because of Sarah, I went to the dealership. Sarah was just as helpful in person and made the whole buying experience actually pleasant. Joe Manriquez also helped getting everything completed. Great guy! The dealership was quite busy. Sarah and Joe worked very effectively as a team. We felt we got a fair price for the Highlander we purchased, and a far trade on our Tahoe.. Joe was very helpful going over all the features of our new Highlander Hybrid. He also called to see how we liked the vehicle and, when we had questions, he actually answered his phone and immediately helped us. I would recommend both Sarah and Joe to anyone interested in purchasing a Toyota.

Miguel Torres

Good service, friendly staff.

Josh Aycock

Car I bought was a decent price. Process to buy there was beyond slow. Had to take the car back two days after we bought it because service engine soon light came on. They fixed it...had to take it back for same issue two more times in first two weeks.

Sergio Meza

They had the vehicle I wanted in stock and Alejandro was very open and honest about the vehicle. I feel like I received a fair deal for everyone involved and I do not feel like I was taken advantage of. The price negotiations were open and friendly. It was a great experience overall.

John Tinney

Talked me into washing my car but didn't, I waited and killed about an hour I could have been driving at the best time of day for me.

Mandie Gonzales

Brittany was so courteous to my mother and I when we went in for service. Absolutely love the smiles we saw all through the place (sounds magical right?) Because it truly helped enhance our experience. If the workers are miserable being at work, why would we want to be there either? Super clean! Love the place.

Nick in NM

Purchased 4-5 Trucks from them over the last 10 years. Decent sales staff (although I sure do miss Fuji- happy retirement though). Service w/ Izzy is exceptional! Nick

Ezequiel Ortega

Ratty service guy

Nathan McCann

We've purchased 4 vehicles from them over the years. Have been very accommodating. The car purchasing process seems to take a bit longer here than other places we've purchased from. Service prices are expensive as you'd expect from a dealer, but the 3 pack oil change deals they offer are a great value.

Wm Rogers

2 thumbs up for reliable, cooperative, and friendly service! Specifically, my wife and I took our 2009 Prius in to get a water pump replaced at the LHM Eubank dealership. The work was completed quickly (much faster than expected, actually) and at a reasonable price. Also, our Prius is a daily driver, so it was covered with sand and salt when we took it in. How nice it was to get it back clean, after a complimentary wash! And this needs a special mention: When I noticed a small issue with the repair (and it was really quite small), I went back and talked to Estevan, the service rep who handled our appointment. He fixed the issue -- on the spot! I really appreciated that little extra bit of Prius care. Due to the age of our vehicles and changing needs, replacement vehicles are being discussed for this year. With the typical concerns about future repair costs, we will continue to place Toyota vehicles high on the list of likely candidates. This is due, in part, to the fact that we have been treated with respect...every single time...when it has been necessary to request a repair from this dealership. Great job and many thanks to Estevan and the LHM service department!

Kayla Holland

I had a better visit last time I was there.

Trent Larson

In the market for Mid size Tacoma and called ahead to Britney and discussed a test drive. Showed up late afternoon and told she was busy with another customer. Front desk lady said she would try to contact Britany but we decided to not interrupt her and went to Costco instead. Came back in about an hour and a lone sales person asked if we needed help. I said we needed to talk to Britney. He said she is available and then vanished at that point. Not sure where he went. Went inside and what looked like a manager saw us and turned around and went into office and closed door. Another sales guy walked right past me, stared at me, and walked across room and sat with some customers. He did not ask if I needed anything. At this point my wife is telling me to go and that they do not want or deserve our money. We went back to car. I called L miller from parking lot and asked to talk to Britney. After ringing for a time I got her VM and just decided left a message that I'm no longer interested in her offer for the test drive.

Gerald Herrera

Brought in my Tacoma to get an oil change when my wife came in to pick up the vehicle they stated that the rear taillight was broken. I had just unloaded some items from the bed just prior to taking it to lhm so I know for a fact that it was not broken. When I returned with my wife the tech refused to produce the inspection sheet. He just lied to my face. Beware! Record/document EVERYTHING as they will not be honest with you!

Kevin Simpson

EXCELLENT SERVICE AND SIMPLE TO WORK WITH. THANKS!

Kalen Miller

Very helpful and professional parts and service department. No one likes dealing with car salesman but when the time calls this is not a bad place to start.

Kimmi H

Helpful. Informative. Polite. Knowledgeable.

Jerry Rinehold

Great service Roberto with service is just fantastic treats us like family he is a real asset to Larry h Miller

Adam Johnson

Let's start with I walked in with 18,000 in the bank for a 21,000 dollar van. These guys had us waiting at the dealer for 6 hours... To say that day we secured financing and left us with the keys to the van stating the down payment and a credit score of 750 was all they needed. Waiting now.... 5 hours later to come back and say place a down payment to secure the car we will call you in the morning. A week later they still have my money still trying to secure better financing for the remainder 3k at a competitive rate they stated. I found a van at another dealer while Larry and team dragged their feet. That dealer paid for transport across country to me keep in mind this is not carmax that is transporting or a carmax dealer I I ok not state my dealers name. We bought that van still had yet to get my money back from Larry though. Felt as if I was being hustled when they came back with a loan that would take an additional 3 years and 7 grand to pay off of top of the remainder 3k... Wow right? that sure is competitive! I then explained we were going to go with option b as ) Larry and team seem to be full of Lies and false hope out of the gate on this deal. I then Requested my down payment never got a call back, weeks later after requesting the sales manager to call me still nothing. Almost 6 months later I got a check in my mail box mail from them, I found that to be exteremly sketchy and not honest. I wouldn't never ever recommend anyone to visit any Larry H Miller as we started at Alameda but inventory was mismarked and up at this location. Good luck Larry you got quite a team there. I was hoping to buy some fleet vehicles also for our business I'm glad I found this out before we jumped into a business relationship and had fleet needing to be serviced or warranted. This is a true and honest review from a local guide and business owner trust it. Worst part my wife, sweet girl had her heart broken several times through this encounter and stressed to the max. Watch the #chevyguy on YouTube he will teach you a ton. Run from dealers like these guys while you still can. Owner is welcome to post but I wont revert to honest encounter above.

Albert Brieden

Way too expensive, however staff is friendly

Anna Tindell

I had a great experience. Rudy “the Governor” Gomez was great to work with. My 2016 RAV4 is perfect and it was a great deal.

Dominique Jones

Where we buy cars. For like 20 years now.

Colleen Heaps

I appreciated our salesman, Jared's professionalism and his listening to what I was looking for and needed. I appreciated his respect. He also brought cars to us so that we could look at them under the overhang which was wonderfully cool - certainly going the extra mile so-to-speak.

Perla Ramirez

The heavier built older man in the parts counter is so unfriendly! He reminds me of an MVD employee rude, dry and no thank you or a simple hello. He needs to be more customer oriented.

Robbin Bates

I am new to ABQ, I also own a Subaru, and this dealership is MUCH better than Garcia. Friendlier staff, MUCH better service hours. This is how a dealership should be.

Jennifer Chavez

They were incredibly rude.

Devon Padilla

Best service in town by far. Was treated respectfully and as if our business was valued. Lawrence was great I reccomend all my family to Larry Miller Toyota!

Mason M

Manny helped me find the perfect truck. He helped me every step of the way.

Sara Romero

It was definitely the best vehicle buying experience I've had. Christopher Romero was very helpful, professional and made sure I knew everything I needed to about my new Tundra. Thanks so much!

David Beres

Pleasantly surprised. Fixed my car and it works great.

Venessa Ricketts

Todd in service is absolutely amazing!!!

Karin T

Our salesperson, Jaymie, was wonderful. She was very patient, and not at all pushy. It was a great sales experience all around, and we love our new truck! Thanks, Jaymie!

Charlton Nelson

Went into the service department to get my wife's Tacoma. I was just looking at the Avalon's and Brandon Robinson approached me with an increadable deals. He did the leg work without dinging my credit and no pressure. I traded in my Mazda. I purchased the 2018 Avalon and never looked back. Brandon knew the product very well. Eddie Reyna is the Finance Manager and didn't pressure me into anything. I purchased the maintenance agreement because it was a deal I couldn't refuse. This car is my office and I wanted it to last a very long time like my wife's 2008 Tacoma. It's good to work with honest young people.

J Foust

Finance manager very condescending, with high-pressure tactics. Buyers beware. We wanted to go have lunch to think about it, he said "no this is a right-now deal." We said that we walk-away when we hear things like this and before we could move, he jumped out of this seat and scurried away.... He said you won't get a better deal anywhere else. Guess what Larry Miller- we did. Found same vehicle in Mesa AZ, great customer service, several thousand dollars cheaper and it is not a hail damaged vehicle.

Nathan Madrid

Service department is awful, unprofessional, and horrible. Not sure if the store actually cares. They have yet to do anything about the horrible customer service I received just a sorry apology and not a guarantee that they will work with their staff to have a better customer friendly service.Buyer beware that when they get you in a vehicle they do not care about your experience afterwards. Thankful for discount tires and other services that took care of me unlike this place.

Pamela Angeles

My visit was very pleasant. I bought a car.

Selena Moshell

Literally the most honest experience I’ve ever had at a dealership service department. Todd was honest in what my issue was and didn’t try to get me to pay for something I didn’t need. He checked my codes and sent me on my way as my car was without issue. He was kind, straightforward and honest. Highly recommended!

Richard Crespin

It appears it takes a little longer to complete the work and get your car back if the work is performed during the lunch hour. Other than that, the work performed appeared to be thorough and customer service was good.

Rochelle Hubbard

Service was on time, great experience, need a update on service waiting area.service staff was great!

Jose Quintana

Good customer service

Sarah Ferebee

Did a wonderful job helping out my family and I get into a great used car! Thank you Ricky and Mike.

Nisa Ann

I came here to get my oil changed. I did not have an appointment but they did accept the drive-in which was nice. They told me there were two cars ahead of me and they will get to me as soon as they can. That's fine. I waited. About 4 hours go by and they call me and say they had a flux of appointments drive up. I ended up waiting here from open to close. I honestly did not mind waiting because I really needed the oil change, but given they knew how long the cars in front of me with take versus what time it was when I went in oh, the guy could have let me know from the beginning that I would have been there all day. On top of that whenever I ask them about pricing on the oil change, the guy told me it would be $70. $70 is extremely expensive, but I really needed this oil change and decided to stick around so they could do it. Upon finishing, the guy gives me the receipt and tells me my total.. $92. Why has it that whenever we talked he told me it would be 70. I don't know what he did or what they did, but suddenly my oil change was $92. That is extremely unacceptable. Absolutely no thank you. Never again. They were very friendly, but the whole experience was a bit of a mess.

Joshua Jones

The funny thing is you can buy the same vehicle for seven to $8000 less in Texas I bought my Toyota Hylande her for 27,000 when I went to this dealership they wanted bottom line starting 38,000. I just don’t think people know that they can get vehicles a lot cheaper and Toyota In Texas will transport this to you for free

Samantha Dodd

They did very poorly we played $99 for steering rack to be fixed and they messed it up more!

Debra Hampton

Wish you had more stars. Wonderful service. Richard Matthews is the best.

robert luther

Had to rate one star to post, but i would rate no stars. Went there a couple of weeks ago, just pricing vehicles (truck), just to waste time before a movie started. "Larry" was attentive enough and seemed fairly genuine to help as i was a potential customer. Now having friends in the car selling business, the sales tactics seemed as if they were going by a written script. 1st, the overacting to seem to really help with i was looking for and the test drive. the truck was a good truck but if i was going to purchase the truck it would have to be at a decent price and payment. 2nd. the salesman made me or tried to make me think that this truck was the only truck there was and i had to buy it. i realize that credit scores and price of the vehicle go into the final computation of the payment, so I had a payment in mind (not wanting to divulge, as I wanted the dealership to work for my business), as i waited, "Larry" came back to me with a ridiculous payment, outrageous if you will (the truck was not even a 4WD), the payment was comparable to buying a 6 BR home in the Heights, then they asked for a down payment, I had the means for a down payment, but only would have reduced the payment by $30 or so. They wanted more, I said "NO". Then as going by the "script", "Larry" seemed to have use my score to make me seem as if I was a 2nd or 3rd class citizen and that i had to buy, trying to make me feel desperate to buy from LHM Toyota. Remember, i was only there to price vehicles, not really wanting to buy (but would have if the price was right). 3rd, their final pitch was, "well, you can buy now with this payment and re-finance later", now, what bank is really going to invest in negative equity, i think none, few if any. And, finally, I truly believe, that they knew "they couldn't make a deal with me, i was politely ushered out the door with the salesman stating that "the main bank we deal with is closed right now, i will give them a call on Monday and get this done for you", and handed me a business card. Franchised dealerships really don't look out for the interests of the customers, they will try to get as much $$$ out of you as they can. but the moral of the story is, Buyer be ware, stick to your guns, if you do go to dealerships like this, know what you want, the price you are willing to pay. you don't have to lose your financial freedom just to buy a vehicle. a vehicle should help you enjoy life, not put you in financial ruin. your best option is to say "No". Don't go and buy a vehicle, make them sell you a vehicle. Make them earn your business. i think if we everyone had this mindset, the outrageous interest rates would fall, prices on vehicles would be decent and payments would be fairly priced. I'm not saying, I'm just saying. you all have a blessed day and good luck.

José Santiago

GREAT service, very courteous n helpful assistant service manager, ( Ray Macias ).

Kimberly Radman

I took my car in for servicing and they kept it for over 5 months waiting on a part. I had to fight with this company to get a rental/loaner car while they kept mine. I incurred rental fees. While my car was there it got vandalized, windows broken out of it, and I was not even notified of the damage until one day I stopped in for some items out of my car. They were passive about it and said, "oh by the way, we replaced windows and tint in your car to replace the broken ones, at no charge". They never even called me about the break in. My loaner car had gotten a broken front windshield while driving on the freeway. The windshield replacement was ~$300 and the car recallibration was an additional $400. My insurance claim would have been only $250 deductible. I spoke with a Manager/Supervisor at Toyota and based on my conversation with him. It was decided to not do the insurance claim, pay out-of-pocket for the windshield because Toyota would perform the recalibration. (Toyota left me with the understanding that they would "take care" of the calibration at Toyota and to not pay for it at the windshield place. So now I am getting harassed for an outstanding bill from Toyota for the calibration. The $250 windshield is now costing me close to $600 because of them misleading me... on top of all the damage to my car. I would truly love to speak with Mr. Miller about how his company is handling customers.

Richard Harris

Tony is good people to know

otto crommelin

Fantastic!!!!! experience with Brittany Martinez in the service dept. I was passing thru on vacation with my new 4runner purchased from Toyota Arlington in Chicago area. A service light came on so I called Larry H Miller Toyota in Albuquerque. It was 5pm and I was told to come right over and they would complete my first scheduled service. Amazing, friendly, professional staff!

Luz Rossana

They offer to wash my car and they did not.

Michelangelo Pirrello

Ask for Mike stand up guy looking to do right by his customers.

James Curry

Had dealings with Larry Miller Toyota on Eubank. Gave deposit on vehicle. My ID was run for credit. Found out it has been stolen and more than $30,000 illegally charged. Told dealer what happened, they do not want to return my deposit. I am victimized twice. ☹️ I could have worked something out but I was told I could not use my deposit towards the purchase.

Stori Lauritzen

I didn't have the best experience with the service team yesterday. I took my car in to replace the airbag after receiving an urgent notice for its recall. I had called on Tuesday and setup the appointment for Saturday at 10:45am. I arrived on time and soon learned that there was no record in the system for my appointment. However, they cheerfully assured me that I would be take care of, so I had no worries. The process to drop of the car is quick and painless and originally I was very impressed. I was given a wait time of 4-hrs, but the mechanic said he would try to make it shorter and I had full confidence that he would try. Anyway, I sat down in the nice waiting room and got to work on my computer. The wait itself was pleasant, as the waiting room is very nice and has some nice amenities such as soft chairs, TV, free popcorn, and soda. So I was happy to just wait there. Well, when it was a half hour after the original estimate of time I went to the front desk and inquired about my car. The woman at the desk entered my information into the system and it came up blank. She asked a few different questions and all came back empty. At this point she questioned whether I was sure the car was even there and I told her I had been sitting in the waiting room for several hours. She called back to the service area and they told her they didn't think they had my car but would check. So I waited for about 10-15 minutes thinking my car had somehow been lost or possibly stolen. Finally, a call came into the front desk saying that they did have my car and that it would be another 30 minutes. So again I sat down to wait. But it was still another 75 minutes before my car was finished. Finally I went to the back to pickup my car to learn that they had found three recalls that needed to be repaired, which they took care of for me. All of that was wonderful and I am very grateful that all the work was done just before my big drive at Thanksgiving. What upset me, however, was that there was no record in the system of the appointment I made, or later when the work was being done, or that when they did discover that they would be doing a substantial amount of additional work, that they never told me about it so I could plan accordingly. (In all my past experiences at other repair shops I have always gotten a call from the mechanic to let me know what is going on.) So instead of taking the shuttle or getting picked up and using my time effectively, I ended up sitting in the waiting room for 6+ hours and lost the majority of my day-off. So my disappointment wasn't an issue on the quality of the work, but in the poor communication of the front desk and the service team. I have never brought my car into a dealership for repairs, and probably won't be doing it again since the customer care I receive at my local shop is much more respectful of my time and more personable.

Hawkeye211996

Not a very good used Tacoma selection

Celia Cortez, Artist

Easy to do business with these people

Kesli Zunie

Service gentleman by the name Matt Perez was very helpful in educating me on my vehicle, and the services needed. I then was introduced to Richard a sales man who provided me with best options on my preference for a new vehicle. Everything was quick which is hard to believe when buying a car i know it takes all day with all the paper work, but surprising it was fast. With the help of Gabriel Salazar another sales man this experience was perfect for a first time buyer. Go get your new Toyota at LARRY H MILLER!!!!!

Travis Wafer

The service center is great! Always quick work and the staff is friendly

Vicki Mayhew

I have owned Toyotas since I was in college, from a Tercel to a Corolla to a Previa to a Highlander. Sent out an email looking for a car to purchase through our company. Britanny responded almost immediately. She sent me forms to fill out and I send her the tax returns and info she requested. We were pre-approved which was painless. All we had to do was pick out our new car. Jose, the finance manager completed the paperwork and we were done with a very nice interest rate also. Brittany is a shining star, efficient, friendly and kind. Love this place!

Elizabeth chaplin

Wish I had better service with this visit!!

John Lorenzo

Always liked their service

Felicia Martinez

Always friendly and informative.

Fernando Vasquez

Very friendly service.