Reviews of Larry H. Miller American Toyota Albuquerque (Car Concessionaire)

Beau Taylor

Jayden and Clay gave me the best car-buying experience I’ve ever had. They’re genuinely nice people who are beyond fair. They’ve earned my loyalty for all future Toyota purchases. It also helps that they sell my favorite truck—love my new Tacoma.

Gary Chavez

Great team of service. Good job guys on making me feel like family not a customer!

Jennifer Hernandez

I brought in my leased Corolla for its Toyota Care service, and left with a gorgeous 2019 RAV4 Hybrid! Thank you Leo, Chris and Jessica for all your help! I let you know our family needed a bigger car, and you were all so wonderful and helpful with getting me in just what we needed! Leo and Chris were so attentive to my needs, and worked magic with numbers to make sure I left with a payment I felt comfortable with! I am bringing my sister back to get her a car later this year and you bet we'll be asking for Leo & Chris! Thank you so much!

Alan Przybylinski

Service staff was excellent. Got me in and out in an hour even though the place was packed

Allyssa Smith

I loved my experience here!! My husband and I were set on a certain type of vehicle when we saw the one we wanted being sold Marvis did awesome in helping us with all the information that we asked for about other cars and more!! He treated us as if we were family!! It wasn’t just business with us we had a genuine conversation while we were waiting!! I definitely would come back if I ever need a new car!! Phil also took such great care of us. He also treated us like family with overseeing everything for us with our new car! My family and I are grateful for all the help and information we were given by Phil and Marvis! 10000 stars all the way around.

Kendra Romero

Quit pleasant experience at Larry H Miller.!!! David and Clay did an awesome job helping me with my purchase of my dream 4 runner!!! All the staff there was really friendly I would definitely recommend friends and family or anyone else for that matter to go in and see them when they are in the market for a new vehicle

Vincent Atoigue

Excellent service. Best customer service and waiting area. All business should model their customer wait areas after Toyota.

Mike Marthaler

I had an appointment at 8 am for an oil change. It took over 1:45 hours to complete. I am not sure what is going on. At least the waiting room is nice.

J Solano

Customer service was superb! Everyone is friendly and kind. We even got asked if we were ok while sitting in the waiting area. The service team and technicians always does a great job at getting us in and out and provide high quality services. We will continue to rely on them for all of our maintenance service.

Larry Ward

Great people to deal with

April Polichette

My car buying experience from American Toyota was top-notch. Shane, Adam, and Clay really went above and beyond. There was no pressure to purchase anything and they made sure all my questions and concerns were answered before I drove my new car away. Shane was especially awesome as he took the time to show me how to use all the features inside my car and even gave me a follow-up call a few days later. You won’t go wrong buying your car from this dealership!

Bradley House

I took my Prius into Larry H Miller Toyota for regular service. Very nice waiting room and the service was done in record time. Service rep, Robert, did a great job answering my questions. I highly recommend this Toyota location!! Brad House

J Siow

Marvis & Miguel were great salesmen. Never pressured us and kept the process nice and short. We will return just because of these two gentlemen.

Tom Philbin

Another very pleasant experience at Larry H. Miller American Toyota with my 2001 4-Runner (just turned 181,000 miles). Adrian Medina(Service Rep) and Todd Castle (Service Tech) have taken cre of my vehicle for many years. I believe they are the absolut best at customer service, product knowledge and technical expertise. I would give them 10 stars if I could! Thank you, Adrian and Todd...!!! Tom Philbin

Kristina S

My last service with American Toyota was a highly regrettable one. I came in for an oil change and nothing further. 4 Hours later, a technician approaches me in the waiting room asking about the noise I was hearing at high speeds, which I had never said anything about. Then he proceeded to tell me that they had been driving my 4Runner out and high speeds on the highway to reproduce the “noise.” Which again, I had never mentioned I had problems with, this is when they realized they made a mistake. They also documented this in my vehicles legal documents and were unable to remove it from the invoice. The next service I received from American Toyota, they notified me that the tires had been over inflated and caused uneven wear. The only place that adjusts my tires is this dealership which tells me that they also over-inflated my tires on my last visit. I can’t forget to mention that they’ve left my tire tools in the back and did not place them back in the proper location and were just rolling around when I drove away. This will be my last visit with this place, highly disappointed and I don’t recommend.

Wes Corben

I hate this place?? Waiting room is always full because they overbook. Poor job taking care of the vehicle, dash scratched up. So two weeks ago I got this “concerned” follow-up call from the so called customer service rep and response on google. Folks its all for show!! I sent my text with the picture and to date....chirp chirp chirp!! No response!! Stay away from this place!! This review is actually no Stars!

Nathan Donart

Never had a bad experience. Damiano is always super friendly and has everything in order when I come to pick up.

Vasundhara Bhat

I wish I could give a negative star as we had a very bad experience. We had an appointment to test drive Camry hybrid 2019 XLE . We liked the car but during negotiation the sales person was not ready to negotiate and asked us if we could get the title and tax by ourselves than he could give the car in our price which we didn’t accept and then the next day we again called the sales guy but they had the same answer . I won’t ever recommend my family or my friends to this place.They are not customer friendly nor ready for negotiation. If ever I have to buy a car again than I will keep it as my last option if possible which I assume will never happen ever.

Hannah Peterson

Amazing experience! Ray made my car purchase easy and painless and fast! I’ve worked in the industry for several years and I have never had such an easy experience! Thank you so much to the American toyota team and a huge thank you to ray! I love my new car! If your in the market for a vehicle definitely go see ray and the American Toyota team!

Michael Lavenson

Everything was 5-star (rating) from me. I was able to keep myself busy in the waiting area since I stayed while my 2019 Avalon Hybrid XLE was worked on. Joe Kennedy was 1st class. thanks everyone (and Godsey) at LHM American Toyota!

D S

I love taking my car to get the service completed at Toyota on Alameda. They always treat me like the most important client, their hospitality area has great treats and refreshments, and the crew is wonderful. I especially appreciate Mel Rosas' positive attitude. Thanks LHM Toyota on Alameda! -Dani S.

Gary Woodland

The service was done fine, but my antenna was broken off when my vehicle was washed; no one noticed at LHM. I discovered it later that day and brought the vehicle back the next day to have the repair done. I had noted that I did not want my vehicle washed, but it was anyway.

Wallace Beauchamp

Other than the fact the per hour labor rates are high (expected), I have been pleased with my visits there. The customer lounge is the nicest one I’ve seen. The service writers and technicians seem to know their stuff and have been very helpful.

Linda Johnson

On Monday June10,2019 I arrived at American Toyota ten minutes before my appointed time of 10:30 AM. This was a routine service visit. Upon my arrival, I was immediately greeted with a smile and friendly salutation. My service advisor for this visit was Jesse Contreras. Mr. Contreras was very pleasant and knowledgeable. He explained all procedures fully, clearly and concisely both before the work began and upon completion, including any costs involved. My little blue car passed with flying colors.

Noah Chacon

I had to bring my RAV here to get a recall on my airbag fixed. The staff at the garage were great, and even helped fix a leak in my transmission. The sales staff here can be a little big headed though, with only money on their minds but hey, what kinda car salesman would they be if they weren't?

Kenn Bradley

We were traveling from California we had problems with our hybrid system Adrian Medina and Service crew at Larry H Miller American Toyota found the problem and helped us get back home. Thank you so much everybody, keep up the great work. Kenn Bradley. One immensely satisfied customer.

J S

The service was fine, everyone was polite and whatnot. What I didn't appreciate was getting a flyer from Tillery GMC Buick in my glove box about wanting to trade for my car, considering that Tillery GMC Buick is currently giving my family the runaround in regard to their vehicle. I felt like I was being trolled in this situation, because why am I getting a flyer from Tillery when I went LHM American Toyota???

Celina Franco

Employees were great and the wait room was so clean and spacious. I was able to get work done while I waited for my service. Very pleased overall!

Ron Behrmann

Tim Scully & David Ripple are two of the most professional gentlemen in the Toyota service business. Took care of our repair and very fair with the pricing . We definitely will return to American Toyota for our service needs.

Jason Virts

They do a great job taking care of my vehicle. Worth every penny! Everyone else either overcharges or doesn't find everything that really needs to be fixed. They are thorough without trying to oversell on repairs. My service rep Jonathan was great.

Luis Allday

Adrian in service is the BEST he always takes care of his customers and always has a great attitude. I highly recommend anyone who is going to service must see him. Larry H Miller is definitely lucky to have him on their team.

Joretha Hall

Rick Pohl is very helpful an asset at American Toyota. Service is quick and complete.

Marjorie Germain

I Love to come to Larry H Miller for service, The technician are professionals, nice , knowledgeable & always on . They always help customers on how to save too Thank you so much

Arun Kiran Aryasomayajula

I was here for a RAV4 hybrid limited. The sales rep Adam was outright rude and arrogant to us. He didn't seem interested in selling the car at all. We are new to Toyota and didn't know what to expect but basic research. When at the end of the year drive he said if we liked it and we said no he seemed surprised like we were supposed to be in love with the car already. With the way we got treated I would not recommend this dealership to anyone unfortunately.

Ronald Frederick

Great working with Joey Romero to find the vehicle that I wanted. Just an overall fantastic experience with the entire team at American Toyota. Would give them ten stars if we could.

Anthony Roybal

American Toyota has been my dealership of choice for mine and my parents last seven vehicles! Great vehicles and even better service! John Brummett and Casey Martinez were fantastic and really worked with me in a time of need after my last truck had been totaled in a freak accident. Highly recommended!!

Ally Vegetarian

Great service! The salesperson David was very attentive and patient answering my questions. It took me only two hours to get the car I wanted.

Aaron Burton

These guys are always on point. Super friendly and helpful. I've had my truck for 6 years now and have only taken it here; I've never had a bad experience.

Christopher Abraham

Rashad was a damn good sales associate. Super kind and helpful. Made the car buying experience really easy with minimal pressure. Let's be real there's always pressure but it was tasteful. Thanks Larry H. Look forward to continuing business with you in the future!

LeeAnn W.

We had a great experience with Larry H. Miller Toyota. We were just "researching" and ended up on the lot. Roger (who we HIGHLY recommend!) greeted us, listened to exactly what we were looking for, (did not try to show us or sell us something we were not interested in) and immediately took us to 2 vehicles that fit our needs and wants. The financing process was easy, though the up-selling of services made the process take a bit longer than expected (I get it, its their job!). Drove off the lot with an amazing 2019 Limited 4 runner. Great day! Who knew car buying could be so pleasant...Thanks, Roger!

Alec Garcia

Just bought a new Tacoma and worked with David Onuska. It was a comfortable, no pressure buying experience from start to finish. Highly recommended!

Artie Martinez

Awsum Eddie is a great honest sales person

Lorie Nelson

Ray was great we will be sending family & friends to Larry H Miller american Toyota Albuquerque.

Theresa Lumos

When someone is purchasing an item as expensive as a vehicle, they need time to think about it. Even overnight. This was HIGH PRESSURE, and we couldn't seem to leave without appearing rude. I wish I had just been rude and told Clay that I was going to think about it whether he wanted me to or not, and then walked out. He doesn't care about someone's ability to make the payments. That part is not his problem. He only wants the commission and glory from making the sale. I will never do business with them again.

Paul Whitsett

Great experience with getting service on my Prius! They had very fair prices and they did the job very quickly. Also, the shuttle was a great plus.

Marcos V

Long story short, we were missinformed about the vehicle we were interested and in contract with. When we confronted John Brummet about it, he referred us to his manager Matias. He then said they didn't want our business because we weren't "happy" and breached our contract. Come to find out they already had another buyer who was offering them more money and apparently was grinning from cheek to cheek.These are the typical money hungry salesmen you want to stay away from!

Jackie Garrity

The sales and finance employees at Larry H Miller are amazing! Everyone knows it is NOT a quick experience when buying a car. This was the best experience I have had. No pressure at all. But very organized. I recommend Larry H Miller to anyone looking for a car. Well, you're better off with a Toyota anyway!

Jimbo Clembo

Bought a brand new 4-Runner. I got it serviced for an oil change and was told it would be $80.00 for the change. I was already there and took the time to go down there so I agreed, even though that it was over priced. After my service I noticed that the low pressure light was still illuminated. This told me that the tech did not check the lights during the routine inspection. If he didnt do that, did he change my oil?? I left a bad survey and was called back by Lori Rite. She said she would follow up with me after a few days. She called back a few days later and said that I was essentially treated right and that I could bring it down for the air to be filled, if I wanted.......ya right. I tried to comment back of how I felt but was constantly cut off. I will not return for service or sale.

Sue Milovina

I just purchased a RAV4 using this Costco auto purchase plan. The process was simple and the sales staff, Clay and particularly Shane were pleasant, helpful and took their time with me. They also went out of their way to get me an add on for my new car. I really can’t say enough about these two and their professionalism. On the other hand, the financial experience felt vaguely shady. Before going to purchase the car I checked on auto loan interest rates at my bank and at the dealership as well as finding out the dealership used my bank as a financing institution. So, when I asked what the interest rate was just as I was preparing to sign the paperwork, the financial guy quoted a rate that was twice what I was quoted during my research! Of course I requested an explanation of which there was none! Then I insisted on using my bank which I pointed out was my original choice. I also explained that this all seemed dishonest as why would I choose to pay such a high interest rate when a lower rate was available. We finished up quickly but obviously carefully on my part. He was polite throughout. So, my takeaway on all this is the sales staff were wonderful, but get a pre-approved loan from an outside institution before you buy a car here.

erik andazola

David onuska was a pleasure to deal with. Not just another pushy salesman trying to get me to buy. I will highly recommend anyone who’s looking into a new Toyota to talk with this guy. Got me into a brand new truck same day as I requested to view it online without any hassle. Thank you guys.

Tim Glasco

Esteban was very pleasant to deal with and offered to deliver our car to us in northern New Mexico if needed. He went above and beyond good service.

DARRIN KROUT

I have been delivering vehicles their for 13 years. I even had the honor to deliver the first Tundra. Over the years I have seen many changes and many challenges at American Toyota. One thing that never changed was there professionalism. If you're looking for a new vehicle you found the best dealership in Albuquerque. Just remember, when you drive out with a new Toyota vehicle. If I delivered it I took pride to insure it meets the highest standards.

AnnMarie Parmenter

Damiano was very helpful! He attempted to do everything he could to make sure I was well taken care of. He even noticed my car was due an oil change and had it completed while it was in for other work. He was very professional, kind and courteous and went out of his way to ensure everything was perfect.

Gloria Worthington

I have used this dealership for many years. I previously owned a Tundra. They are courteous and provided excellent service. The consultant provided a good explanation of what was needed on my vehicle. I will continue to use them for my Tacoma. I especially like that I get a nice clean vehicle when I pick it up.

Shiznoz222 .

Johnathan was very friendly and made my expensive repair as painless as possible. They also finished early and my car is running like the day I bought it again, excellent work.

TJ Pino

Outstanding service. Will recommend in future. My go to place for service and repairs. Fast and friendly with comfortable seats and cold drinks.

Tom Mahon

Excellent service by the technician. Informative and engaging experience with the service representative. I was fully informed of what was needed for my car and all questions were answered professionally. When I get the insurance company to accept the charges I will be bringing the car in for the needed work.

Marcelina Perez

Talk about customer service! This place is great! They are courteous and quick. They have helped me with educating me on deals, educating me about my vehicle, and saving me service fees when the issue was not a big deal. They did everything right the last 3 visits I made. Keep up the good work American!

Luis Miramontes

Very horrible service today. Toyota did not want to honor the warranty on my 1.5 year old tires even though I bought my tires from them. I bought my car from them, my service is from them, and my tires are from them and they still didn’t care. we Are shopping for a new car now for my little sister and guess who no longer is a candidate for that? Do better Toyota.

Jen Weesner

Great experience! From the minute I got there, they listened to what I wanted and got me just that. Roger and Clay were a pleasure to work with and have been incredibly responsive to my questions since my purchase!

John Legits

Stopped in to buy some parts for my Tundra. Don Martinez in the parts department is great very good at what he does

Janine Waters

The service department at this dealership is stellar. They do a great job of taking care of every detail from beginning to end and of keeping me informed throughout the process. If I am waiting for my car the customer area is comfortable and gives several options if I need to work or if I just want to relax. If it is a longer visit, the shuttle drivers get me to work on time.

DonnaJane Tenorio

Friendly, Fast, Convenient, just make to schedule your appointment ahead of time because they are very busy and usually have availability one to two weeks out...

Chris Rodriguez

Awesome experience! Up to date facilities with a HUGE selection of new and used cars. Staff provides no pressure and is very friendly. Great amenities in the service area; fountain drinks, coffee, fruits, and DONUTS!

Travis Wilson

We didn't have good luck here. The first offer was over sticker which made it the last offer. Don't waste your time.

mikhael yerbachev

Never again. The service is horrible. If you "didn't make an appointment" you need to come back. If you did "make an appointment" you get in line, first come first served. The first time I took my Toyota in for routine service(an oil change which is tallied into your purchase price.) They lost my vehicle....i thought I was being pranked, when they did finally find it, the service had NOT been performed. The second time was a little bit different. They brought my car back with *an alleged oil change but a bright safety yellow paint flakes all over a fresh dent. After confronting them about the damage they said they would fix it for me in "good faith". Believe it OR not, there ARE OTHER TOYOTA DEALERS.

Andy Bullerwell

Wouldn't work on my 4runner due to it being "heavily modified". Really? I guess they only know how to work on mall crawlers. This is the 1st and last Toyota my family will ever own. I'll go back to jeep where they're not scared to work on 4x4s

Gerhard Mueller

A very pleasant and efficient experience. Arrived from Florida with a vehicle strongly pulling to the right. Had to steer left to go straight. Went to the American Toyota Albuquerque to get a front end alignment. The problem was NOT with the alignment but with the tires. Switched wheels and the problem switched tin the other direction. They explained these things in detail...and did not try to sell me new tires. Overall very pleasant and unusual experience and Can only praise the efficiency and professionalism of the staff. Gerhard Mueller

Julie Claybaugh

Good there were plenty of seats TV entertaining newspapers were available water donuts pop coffee available. All things that make the stay comfortable. Done in timely matter, taken care of during checkout. Personnel ready to help if you need something. All total great experience. Rate 10

Joey Chavez

Some of the best experience I have had at a dealership. An outstanding job good job guys.

Keith Armstrong

Bug thanks to Craig Bull and Clay for making this experience great! Very knowledgeable and cut to the chase process. We will be calling on them in the future! Thanks again!!

Deborah Littleton

I took my truck in for a problem with the electrical they were able to trace in a few hours. Cost was reasoanle and Jonathan was curtious and kept in the loop on what was going on.

Sheila Castle

They are very friendly and nice. I appreciate their attitude but I’m not able to give them 5 stars as the wait is way to long, I waited 2 hours for them to do a normal 5000 mile servicing. I had an appt so that is way to long. Also the car wash is kind of a joke as they must just hose it off as it always comes back dirty. I mentioned that to them but they said they aren’t really set up to wash vehicles. The coupon I used was advertised as 3 oil changes, checking fluids, etc plus car wash. Why add car wash to the coupon if they aren’t set up to do it??

Holly's High-Kick

They consistently take tire air caps and items from the vehicle. The air cap thing happens so often I took a picture of them on the car at the check in bay and and sure enough they’re not on when I pick up. Must be so prevalent that the manager is willing to buy me new ones every six months rather than hold people accountable. They redirect all issues to not being fixable. I have a warranty and stopped taking my car to the dealer because they Cannot be trusted.

Sam Elomrani

They are professional, efficient and actually get what you want done. I am new to ABQ and this is my first experience with a local Toyota dealership and I have to say it was great!

Duane Ross

I brought my RAV4 in for routine maintenance and to replace the door checks. The job was done in the time expected. They found some things that needed attention and we discussed which ones I would do this time and which ones could wait. Again, they were done when expected and the cost was what they quoted. The service here had always been top-notch for me. The people are helpful and the place is clean.

Regis Armijo Jr

Larry H Miller Toyota on Alameda Blvd is the best car dealership in the state. Safety, reliabilty and full on customer service is their way. I appreciate all that they do and i will ONLY buy or service my vehicles from Larry H Miller Toyota.

Sheri Jett

Easy-peasy car shopping! Shane S. was wonderful- he was a patient co-pilot and took the time to teach me what all the buttons in my new car do. Jessica B. in financing made the whole process fast and simple. I'm so grateful to everyone at LHM American Toyota for all of their help and I highly recommend!

Brooke Preston

I love how they were so nice and to show us the car we wanted to test drive especially the manager was nice about it and so was Jonathan That guy helped us a lot when we got there he is a great salesman I mean every word thank you

CHARLES NGUYEN

Totally ripped off. Be careful when you come here for service. Never again...

William Crow

Nice people, doing their best. Great customer service.

bob zielkiewicz

As usual, service finished when promised. Super fast, friendly and knowledgeable. The whole place.....sales, service and parts.....combine to make a great dealership. We have purchased 4 vehicles from Larry H. Miller so far!

Chris Hughes

Toyota is amazing. Got right to work on my truck and kept me in the loop every step of the way so I didn’t have to stop what I’m doing to ask how the repair went. Everyone was extremely friendly, especially Tori. Thank you very much, I will be back, can’t see taking my truck anywhere else.

rebecca chavez

I had the worse experience ever. I had appointment at 9 and I waited 2 hours and nobody told me nothing. The service man said my car was next. I asked for service manager he tells me they put in wrong service place not for oil change. Then he asked me well what do you want me to do. Didn’t even get oil changed and pulled my car out of there. What for make appointment if you still have to wait. To stay a other 2 hours there was wrong and not even am sorry. So I will never return again Poor services. After that you still want a star yeah right you deserve a zero.

Alyson Campbell

Godsey Teo’s’s was the BEST!! I am in sales so I know a great sales person when I see one. He was very professional, polite, fun and has a great sense of humor! I have referred 2 friends to him if they decide to buy a Toyota!

Elias Medina

The entire sales team was amazing to work with. Ellison was very easy to work with. He answered all of my questions and was not at all pushy. He was knowledgeable about all the vehicles we were interested in. He came in early to accommodate our schedule on the date we requested and was very responsive anytime we called or texted. He has a calm demeanor and was very polite from the time we originally met through the time we purchased our vehicle. We are very satisfied with the service we received and will return to LHM when we are ready to purchase our next vehicle. Thank you all for creating such a pleasant experience. You definitely earned our business.

Nysha Lynn Realtor

It’s always a pleasure to take my vehicle for maintenance. The customer service is some of the best I’ve experienced. The staff is friendly and efficient. They always make me feel like a top priority! I highly recommend working with Larry H. Miller American Toyota and especially Brinton in the service department!

Royal Harrison

The service was performed without issue on both our Toyota vehicles. Mel was very helpful as usual along with the rest of your staff.

Cindy Dumas

I bought my 4runner in Texas and needed Miller Toyota to take care of some things that were overlooked in Texas. So far the service advisor and the experience has been pleasant. I am still waiting on an ordered part to complete the rest of my service. I felt like they really wanted to remedy my situation. I will continue to use Larry H. Miller Toyota.

Wesley Torres

I have never had a good experience here. The thought of having to go into the store for service makes my skin crawl. I went in Friday of a basic oil change. After waiting for an hour and a half, I was informed that they had not started on my vehicle yet. I explained to the person that was helping me that I have never had a good experience here, and how much I hate having to come in. After waiting another hour, my vehicle was finally finished. The person who was helping me offered me a couple free services for the mistake. I accepted. When I asked to speak to a manager, I was told that they were in a meeting. I feel that management should have been involved from the instant there was an issue. As I have stated before I have had issues here before and management has never gotten involved. If I had not received complementary oil changes, I would never return to this facility. I feel this is the slimiest car dealership in the country. I will never purchase a vehicle from here ever again.

Joe Jimenez

I had a scheduled appointment at 9:30 a.m. to replace my Tacoma’s grill. This was the second time for same issue. The first time they checked it out and had to order the part. That was fine, but waiting 5 hours to switch out a grill on second appointment was unacceptable. To their credit they lent me a rental to go have lunch. I just wish I would of been warned ahead of time. It was a total waste of my day. I’m dreading going back for my first oil change now.

Robert Hall

I purchased a used 2016 RAV4 with features I was looking for. The salesman Phillip was knowledgeable about Toyota vehicles , showed me options, and was comfortable to work with. The dealership is open, well organized, and newly renovated. The negotiations took a long time but eventually worked out reasonably well. The vehicle I choose was listed for $28.5 K on the windshield but when negotiations began they asked $30K . For a three year old deprecated vehicle I thought this was high by $6-7K . I didn’t understand why $1500 had been added to the sticker price but settled for $25.5 and have a vehicle I like. I recommend this dealership but I would do some research before walking in the door next time.

Matthew Gordon

The team went above and beyond my expectations! I lo0ve the new 4 Runner, and the rims are sweet!

Monique Tewa

Ryan Vigil and Craig Bull really helped us out as first time buyers!!! They gave us feedback on what was possible to fit our budget and our commute. All standard were met and our experience was sooooo much better than previous experience. I give these guys 10 out 10. Thank you Ryan and Craig for helping us out!!! We really are enjoying our new car!!!!!

Heidi Sarmiento

Great customer service. Communication about my vehicle was very well passed down to me. Definitely can count on them for my 4Runner needs.

mary hogan

Everyone was very helpful, escpecially Matthew, I never felt pressured, or like I was getting taken advantaged of, he was very easy to work with, and was very knowledgeable and informative about the vehicle. Will definately be doing business here again.

catherine bergman

It's convenient to have the routine service fine at one place.But long wait even if you have an appointment. On my last routine service, they suggested I flush the brake fluid and fuel injection service. None of these services is on the maintenance menu. And my car is less than 45,000 miles

David Charlie

Mr. Carmona was a very good salesman. Outgoing, friendly, and helpful. I would recommend him to anyone who is interested in buying their first car. The dealership overall was excellent, I would recommend to anyone. I will definitely be going back for my next ride.

Angela Gomez

Best car buying experience we've had. Godsey and John were extremely helpful. Very friendly professional service. Brandon in Finance and Antonio in parts were also great. I would recommend these guys to anyone.

Theresa Roybal

I was able to schedule my appt in a timely manner. I was greeted professionally and was given a time frame for my service. My service was completed in the time frame I was given. My service manager went over the service completed to my satisfaction.

Maria Cristina Oncog

They have quality services. Customers are treated very well and your cars get out of the service station really in good shape.

Carmen Watson

Quality service. Appointments are encouraged. So far, I’ve placed 2 appointments and I get my car back in a timely manner. I appreciate the way I’m explained the services completed on the vehicle. I’m highly satisfied with our Toyota purchase.

John DeMmon Jr.

The Manager at the service dept is very nice and knows his stuff. I would recommend this service center to anyone who has a Toyota. I will be back for sure!

Thomas Teaman

Great experience! Eddie Woodfin was really knowledgeable and patient. Would definitely go back and buy another car from him!

Robin Gomez

Excellent service department! These guys are great about keeping you informer and I am always pleased doing business with them.

Desiree Martinez

The service was great. Everyone was very helpful. We got the exact car we wanted!

J. Nichols

Great honest service! I get all my work done here.

Jan D. Atencio

Scheduling was easy and everything was completed, fast and courteous. The Service manager with whom I interacted, Jesse Contreras, was wonderful to work with. One thing did not work out, however. We had scheduled a time when the paint touch-up person would be there, as we understood that minor dings and scratches would be fixed. My vehicle had two small nicks that I believe may have been from impacts from small stones. The service manager told Mr. Contreras that these were not covered. Hence, I had to buy touch-up paint and now have to fix these myself.

I III

This was my first experience buying a car from Larry H. Miller American Toyota and it was my first time buying a Toyota vehicle. This was a positive experience overall. Our sales person, David, was helpful and informative about the buying process and the vehicle we were considering; the manager, John, was respectful, totally proper, and friendly, and worked with us on the trade-in and tow for our vehicle; and the financial person, Jessica, was pleasant, warm, kind, and thorough in completing the paperwork and financial process. I would recommend this dealership. Thank you!

mary fisher

I am very happy with my new (to me) used Toyota Camry. Phillip was very helpful and patient as he took me to test drive several vehicles. I had my mind set on a 2018 and I wanted to keep the price as close to $20,000 as possible. After explaining the advantages of buying a 2019 Camry, Clay relented and was able to offer me a discount of $5000 on a used 2018. After the test drive, I was ready to sign the papers. The reason I'm rating this purchase as 4 stars and not 5 is that several calls to the finance office were not returned. Also there were unopened bottles of water and a pot smoking device under the driver's seat.

Bear Barclay

I had been looking for the Toyota Tundra of my dreams for a few months when Craig Bull called. He helped to find me a truck and made the process easier than I had experienced before. So fare I am happy with my purchase.

Dave Gordon

We were visiting Albuquerque and our 5000 mile service was due. Adrian was able to work us into the schedule and got us serviced quick and back on our way

Rachel Cowan

Easy to make appointment; very efficient check in; spotless lounge with drinks and donuts for wait; prompt courtesy van; repair manager called to keep me updated; and everything done when I requested (needed to leave town). Great experience.

David Chacon

Salesman was super knowledgeable about his off-road inventory and specs of each vehicle. No pressure. Very professional. Transparent. Enjoying my Toyota Tacoma.

Jan Houghton

Took my car in for the yearly check up and I knew that it needed a break job! After they check the car they said that was the only thing needed and they didn’t try to add anything else to it! That is much appreciated!

Taren Hill

I have definitely noticed a significant improvement. When I got my car in 2010 I had to do oil changes at this dealership because they had been paid for up front. I had to schedule an appointment and the oil change would take 3 or 4 hours. (I was accustomed to coming at a time of my own choosing and being done in 15-20 minutes) I stored up a lot of anger and resentment during those two years. Now they have a new building. There are chairs with a wall outlet and a USB port. The repair for a safety recall actually happened faster than expected. The staff were courteous and helpful. I was very much surprised. I really should give them 5 stars. They definitely earned it. I can’t quite bring myself to do it. I suppose I still haven’t forgiven the past. Two years of missing a whole day of work for a simple oil change is a lot of anger.

Nick Penner

Jonatan and Chris were both very help, and got me exactly what I wanted.

Nathan Giannini

TLDR: I have had consistent problems at this place regarding service appointments suggesting carelessness on the part of their mechanics. I have used this location to service my vehicle for the past 3 years (6+ times). Every time, except one, I have found oil residue left inside my vehicle. After the third time I contacted their service department by phone and was assured that "precautions would be taken to prevent this from re-occurring." Obviously these "new precautions" are meaningless/ nothing was ever changed. To me, this causes concern beyond the oil residue. Such a thing only happens due to carelessness, which makes me wonder about the actual work that is done on my vehicle. As a reference, this class of carelessness is below third-party mechanics, which is definitely not what you would expect from a dealership. This location has likely lost my business. I will try the other Toyota dealership, which seems to be under the same owner (possibly unfortunate), to see if their service department does not exhibit such carelessness. PSA: Because it's kind of unbelievable, and I've heard people signing up for it while sitting in the waiting room, the 3 oil changes "deal" that is offered is obviously a ripoff if you use synthetic oil, and most likely still a ripoff if you don't. There is no need to change a car's oil that frequently.

Maria Pumilia

My friends say "why do you take your car to the dealership? you should use a 'cheaper' mechanic!". First of all, I say, you get what you pay for. Second of all, I've never had a repair be overly expensive, and I've never had a repair be super cheap. I'm not looking for "cheapest", I'm looking for a *reasonable cost*, and 100% confidence in the repair. I don't have the time or money to be going back to get something RE-repaired. I know at LHM it will be done right the first time. PLUS my service technician, Damiano, is always SUPER helpful. Recently I had a dead battery and I couldn't unfreeze the carriage bolts, so I had to have it towed in. Damiano scooped up my car on arrival, arranged to fix all the bits, and sent a courtesy shuttle to pick me the next morning so I could retrieve my fixed car. As a single mom, this was key for me as I had no other way to get there! The shuttle driver was also super nice and friendly. I love this place, the work they do, and the folks who do it. I wouldn't take my beloved Highlander anywhere else!

David Pilcher

I had a 1pm appointment for a simple oil change and it took over an hour and a half. I am not pleased with the service. Jiffy Lube can usually do the same oil change without an appointment in less than 45 minutes.

Mike Boyle

Our Sales rep Rahshad Ruff was very competent and friendly. The whole experience was fast and pleasant. I would recommend him to anyone interested in a new Toyota.

Carolyn Dobbs

Bought a 2019 Toyota Highlander Hybrid from Godsey. Very professional salesman. LHM America Toyota was very easy to work with. Highly recommend.

Mark Mitchell

America Toyota Service has been great in customer service and in giving information about my vehicle.

Ilana Vogenthaler

Peter Diaz was an excellent salesman. Knowledgeable, no pressure salesman who made sure I got exactly what I wanted! Love my new car and I will be buying my kid's cars here when the time comes.

jay sandy

Excellent customer service, Shane understood exactly what I was looking for and helped to meet my expectations toward my purchase.

Jeffry Hanus

Leasing a Toyota Rav4 Hybrid from Larry H. Miller American Toyota was the best car dealer experience I ever had. Jayden, Clay and Brandon were extremely helpful and courteous, I got a great lease deal and was out the door with my new car, in just over an hour. Their new car inventory is huge. I will never deal with another Toyota dealership, again.

Bruno George

... Understand I didn't buy a car here! I went into explore the dealership! I talked with some of the staff- and found out their value system- is customer oriented. From my perspective, they seem to be focused on customer satisfaction and repeat business. Integrity underlies the communication of the management. However, be aware- when you walk into the place. There's a normal people waiting to help you at the door. I prefer a more low-key approach.. But after talking to the management I've had good experience with Toyota products in the past and I certainly would put this on the top of the list for evaluation

Kathy McClendon

Adrian has been helping me since about 2005 to keep my Tacoma in excellent condition. He is fair, honest and conscientious. I request him each time because of the excellent service management he provides. My truck drives like new after 260,000 miles.

Lucas Solether

Amazing people work there! Great experience, they really treated me like family. Just a fantastic purchase

Michelle Cha

Very caring and responsive team at this location. Every time we have great experiences from setting up appointments, to the great communication and respect the service advisor gives every time. From keeping you updated with calls if you are not there , to welcoming you with open arms. They are willing to work with you in any way possible. This is the true definition of Great service. If a vehicle is taking longer than expected, they don't hesitate to make you happy and give you one of their loaner cars or trucks. No questioned asked as long as you have full auto insurance (of course). They don't fight with you when issues are under warranty, ( Unlike the nightmare company power ford on Montano has done to our family who we DO NOT RECOMMEND BUYING OR TAKING YOUR VEHICLE TO BE FIXED AT). We absolutely love Toyota here in Albuquerque and all the wonderful staff! David Ripple is an outstanding employee / Service Advisor! You can absolutely trust they are getting the service done correctly and safely for your family & loved ones to be on their way on the road.

Robert Martinez

Was not intending to purchase vehicle but was made offer I could not resist. Both my salesperson and individual processing paperwork for financing were very professional. Only thing not pleased with was offer for my trade in on 2002 4 Runner.

Rico Garcia

My salesman, Ryan, was a very nice professional young man and was great to work with. Everyone else made it their job to get us the best deal and something that matched my budget. Great job!!!!

Darlene Montoya

This place was great and everyone was very helpful.

Jeronimo Lopez

This place is pretty cool! Free drinks, even from a soda machine like they have at restaurants, pretty cool phone charging big leather (maybe) seats, lots of tvs everywhere, kid area, loads of magazines, nice bathrooms, and they’re usually kinda fast compared to most places in Abq. I’m only giving a 4 star because I called to place my appt about 2 weeks ago because I was traveling out of town that day and I had a tight schedule and when I got there, I guess the appt was never even scheduled and the guy hesitated taking my car for maintenance and and I noticed people who got there after me were getting their cars before me so that kinda sucked but it happened. Place is still pretty cool.

MICHAEL JUPIN

Timely, efficient and courteous service. Explanation of all me car's servicing and next sevice date.

Romeo Fabia

Quick and on-time appointment with no waiting. Clean waiting area for customers. Plenty of seats and clean restrooms. When service advisor notified you that your vehicle was ready, a full explanation of what was performed and when next service is due.

Tommi Tapia

G Great services. Very pleasant attitude despite that I was 10 minutes ate picking up my car after closing time. Thank you Johnathan.

Martin Bonillas

We had a great experience with our sales rep Roger. He made us feel comfortable, not pressured, and he’s easy going. He bends over backwards to help ensure your experience is good even if you are there well past closing.

Carla Klock

Mel Rosa and all of your team there is fantastic as always. Facilities are great. Had a chance to speak with Craig Bull which is always a good experience. Keep doing what you doing.

Michelle Thurik

LH Miller American Toyota is a state of the art facility. While I did not purchase my 4Rumner here I do have it serviced here. They were fantastic in providing the duration of the warranty including no charge oil changes. I work and live nearby. It doesn't get much more convenient than hoping in the shuttle after a quick coffee, some fruit or a fountain soda. I was home within 20 minutes of dropping off my vehicle. Ray also picked me when my vehicle was ready to go. He was here within 10 minutes of my calling him for a lift back. You guys have it down to a science.

David Baca Jr

Excellent dealership. Everyone that I came in contact with was pleasant, and very professional. They appreciate my business. Thank you.

Richard Harris

VERY helpful and friendly people to know when you need automotive repairs and services.

Lois Munchbach

Best car buying experience we have had. I would suggest to anyone buying from this dealership to request Brenda an outstanding sales woman with exceptional expertise and an amazing personality. No pressure, no stress, no issues at all. The sales manager Michelle was equally outstanding with a terrific personality also. And Jessica the finance officer, again terrific with an outstanding personality. All three of these ladies made this more than just a car purchase. Transaction was completed in a very timely fashion, vehicle was prepped and ready, Brenda even obtained lunch for us while the process was being finalized. Can't say enough about this team of ladies. Thank you most sincerely.

Joshua Powers

I came here for a service appointment after buying a brand new 2019 vehicle at the other dealership off of I-40. I felt more than welcome as soon as I was greeted by a representative. They definitely made a difference in my experience and that's why I'll come to this location in the future

ashraf sabry

Justin maestas at service is a great help, and excellent customer service .

Paula Valdez

I just wanted to thank you for the wonderful services that you’ve been providing for me all these years..I’m extremely pleased with my car . I want Larry H.Miller America Toyota to recognize and acknowledge the hard work all their employees provide for this company .. I Also want to let Larry H.Miller to Acknowledge and recognize MEL ROSAS... he has been the most Sincere and well educated service advisor, I’ve ever dealt with when it comes to answers and questions with my car. I truly recommend Mel Rosas getting a trophy when it comes to sometimes difficult customers as in myself. I love the people at Larry H.Miller and I will definitely recommend more people your way! Thank you for the wonderful people you have working for you! Paula Valdez

Kaitlyn

When I took my truck for an oil change they noticed I had a nail in my tire. I asked them if they could put my spare on and then I would deal with the tire issue later. I also stated I needed to be done by 12:15 because I had work at one. My service agent was understanding and tried his best to get it done. When he realized I wasn’t going to be done by 12:15 he recommended I get a rental so I can make it to work on time. The lady who tried to get me a rental was incredibly rude and would not give me any information about the situation. When I realized that I didn’t have enough time to wait for a rental I asked her to call my service agent to see if I could get a ride to work From the shuttle and I would figure out how to get my truck at another time. This is when she stared at me With no response to my question. I asked her again can you please call my service agent and this is when she said yes take a seat and I’ll get it done and rolled her eyes. I’m very disgusted with how she treated me and my situation. It should’ve been obvious that my situation was important if I was willing to just leave my truck there without having a way to get back to it since the dealership would have been closed when I got off from work.

Linda NOORDELOOS

Always great! The service dept and especially MEL are so helpful, courteous, pleasant and really FUN to go get the vehicle checked, oil changed & serviced. Thanks!!

jackie kaiser

Always helpful and respectful! Enjoy bringing my car here.

Savannah Narvaiz

If I could rate zero I would. After ordering a 2019 SR5 Tacoma and being promised the vehicle would be in within a month, would have steppers on it, and would be sold at buyers cost. Once I received the purchase agreement and was constantly called to come in to buy the vehicle, I was very upset because the vehicle did not come as promised. John Brummet did not like the confrontation and did not continue the the sale. Instead sent his manager Allen to tell us that they could get more for the vehicle and did not need our business. Would not recommend waisting your time here!! Go to a dealership where they actually treat you like customers not like a paycheck.

邵思华

Matthew is very patient and helpful. With his assistance, I bought my new car at a good price.

Demir Oral

My wife and I are in the market for a car and wanted to see what was available. We decided to look here, and met with a salesman named Alfondso. He was very helpful and not at all pushy. When we are ready to buy, we will definitely be going through him. I recommend asking for him if you visit this dealership.

Wes Hall

Never had an issue with Toyotas. Recently bought a new car and the sales team was amazing and able to answer any questions. I recommend coming here if you want a great car buying experience.

Anthony Vigil

The salesman was excellent, the finance office was great. Good experience. Would have rated a 4, but no second key for the vehicle.

Ruben Sanchez

Dealing with Larry H. Miller American Toyota is always a no hassle high quality experience. Talk about great service.

Chris Silva

Salespeople friendly, not pushy, and professional. Dealership attractive, nice amenities, strong vehicle selection. Buying process smooth.

Edward Chavez

Great friendly and fast service. No hassles.

LORETIA BOUDREAU

RaShad was just great. Friendly and informative salesman and Finance manager was also very informative. We bought the car that we wanted and it was clean and washed when we received it. The experience was perfect