Reviews of Red Bank Volvo Cars (Car Concessionaire)

Oodlemi Noodle

Got me some parts from Sweden that forums said did not exist anymore.

Michael Cassidy

Outstanding! Talk about a team effort, from Chris T. to Bob to Eric to Duane, everyone pitched in to find the car we were looking for with the exact color combo and features. Their patience and professionalism were without compare. I highly recommend Red Bank Volvo and will definitely be back.

Danielle Deluca

Great car, great Customer service and great price. I am a repeat customer and have consistently received great service from sales and the service department.

Ediberto Albaladejo

After a night of heavy rain. There was a 1/2" of water in the passenger floor of our 2016 XC60. Very upsetting. Apparently for those of you who have sunroofs be on the look out for a small tube that drains the water from the sunroof compartment. If it gets clogged it will leak water into your vehicle and you'll be charged in my case 488.00. They are going to clean it out and remove the headliner, the carpet and dry the interior of the car. The manual doesn't say anything about it, regular maintenance check ups don't check for it. Very upsetting. Their car, their design my problem. They should be at least partially responsible. By the way the fix is on Youtube so its a well known issue I guess.

Lynn Vazquez

LOVE, LOVE, LOVE our new Volvo XC90 and LOVE Duane Washington, our salesperson, who made the car-buying experience stress-free and easy. This is my third lease in ten years from RBV and with Duane. Honestly, I don't know why I bother driving other makes of cars when I should just stick with Volvo and Duane. Thank you to our Automotive Godfather, Duane, for a flawless car leasing experience and for getting us into the absolutely gorgeous XC90. We will see you in a few years for the next one...

Did Es

This place isn’t a place I would recommend to anyone with a Volvo based on my last experience with the services department. First of all they’re very rude and not informative. I took my car to get looked at and when I was there I noticed the way they prioritize people. The guy there didn’t inform us of anything he just took my car keys and walked off. He didn’t even tell my wife and myself to take a seat in the waiting area. Then when they were done looking at my car the guy gave me a ridiculous amount for parts that needed repair so we informed him that we will have to think about it and he said okay and he’ll get our car ready to go. We waited a while by the way. Then as we’re walking out he tells me I have to pay for the labor, when he didn’t mention any of this when we started. It caught me by surprise. I called the manager to let him know what had happened he basically was very disrespectful and rude and constantly talking over me. I’ve never experienced this before. They lost a costumer over their rudeness, not informative and disrespect.

Pat Barry

Chris, my salesman, was extremely good to work with. He was patient and helpful in all ways. We love our new Volvo!! Thanks for everything!

Bonnie Kroll

Competent, friendly and efficient people. Immaculate facility. Fair pricing - never any need to haggle. And the cars are beautiful, safe and fun to drive. Makes car shopping a great experience.

Paul ploskonka

Drove 2 hours in a rental to pick up a car upon them opening. It was filthy and had the alignment significantly off. They wouldn't budge on the price. We were told they would look at it and fix the issue. After waintg around for 3 hours they never looked at it and said to come back tomorrow. We'll I called the next day and they still never looked at it nor made any attempt to give me a time it could be looked at. All and all the sale manager is not commited to making sales and they had no respect for my time. They only got a 2 star vs a 1 star because Barbara our sales rep did a good job getting financing.

James the cool spectator

Grest

Dorys Hernandez

What an Amazing Experience of Leasing a New Car at Red Bank Volvo!" - Dorys H. For the first time in a long time, my husband and I decided to lease a car. The whole experience of going through car leasing process was so smooth, clear and informative, just because of one person, Eric Gartley at Red Bank Volvo. Red Bank Volvo dealership itself is one of its kind; its different, energetic and everyone of the Red Bank Volvo team is always ready to help. Eric Gartley put "many stars" on all this at Red Bank Volvo. Our experience working with Eric was amazing and extremely positive. Eric is very professional, very knowledgeable and has great patience to answer all our questions, trust me lot of questions. He provided us with all the information we needed; to a level that he actually drove us to the new car lot to help us look & feel the difference in car features, interior and even the panoramic moon-roof vs regular moon-roof on the car. He was never in a hurry, gave us all the time needed to make our decision, no rush. The XC40 we choose would’ve never happened without his help. Eric kept us informed at every stage until we got the car and even after sale - he checked with us to ensure we are comfortable and loving the new car. The day we had to pick up the new car, Eric prepared all the documentation before hand to make "normally lengthy paper-work process" a pleasant experience for us and we were out with the new car in no time. Eric really understands and does what is best for his clients and for Red Bank Volvo. We wish him all the very best! Thank you Eric for everything you did to make our car buying process a pleasant experience. We will highly recommend you to all of our family and friends.

Kathleen Crosson

Great people to work with. No scammers

Sar B

Great attention from Eric. Knowing we were not interested on buying for a few more months, he still gave us extensive information and let us test drive two cars.

A Google User

I am about to purchase a new Volvo XC 90 , my salesman is Duane Washington, This will the second car he sold me. It is a total pleasure doing business with him. He is fully knowledgeable, will make the deal directly with you, without needing a third party, and makes the dreaded part of buying a new car a totally pleasurable experience. The service department holds up its part of the bargain. They treat their customer with a personalized service and a great deal of competence. It is no wonder why Redbank Volvo is older than most of its customers. Not me however.

Christopher Decker

Nice cars in stock but some of the people who work there dont really help would rather be on the phone and helping

Luis Belen

Leasing a car was a wonderful experience overall. Peter Comito was great.

Durgesh Kumar Gupta

Understaffed showroom with nobody to even greet at the reception. I had to wait for 10-15 mins and even then nobody was there to help me. Finally after asking a guy at he told all sales staff are full. Will not recommend going there unless you have a confirmed appointment

Ajay Jayaprakash

Cindy is an awesome person and helped us to get through the process of getting an XC60. Redbank volvo is lucky to have her. 5 stars for her service and help.

Stuart Pearman

Ask for Duane Washington!!! He will get you the perfect car.

Mike B

Be wary of Certified Preowned. Bought Certified xc60 and noticed car was pulling when we test drove it. We were told it was ok and could bring it back if still an issue. We live in south Jersey and have since have 3 flat tires. All tires replaces were already plugged at least once. Uneven tread ware on original tires. We have had to purchase 2 new tires since purchase and have been given the run around on service. Since we are over an hrs ride away to bring in to get service we have yet to do so It was services at a local Volvo dealer stating the tires tread were bad. Local tire store also stated these tires should not have been certified. In short displeased with certified preowned, Tires should of not been certified with the tread wear and plugs. You will be out of pocket to get new tires if you are in the same situation. Volvo should reimburse for new tires that were iffy to begin with.

Salvatore Caiozza

I was treated very nicely and respectfully, the staff were very accommodating and the gentleman that helped me was very knowledgeable & nice.

Peter Soriero

Another great experience at Red Bank Volvo. We have been buying cars here since 1999 and have purchased 7 cars since. We have referred several friends who have also been satisfied . We have never been disappointed and our salesman Peter Comito is top notch. Friendly, knowledgeable and no pressure. Always a good deal with no hassles.

Fancy Zeng

I must say my car buying experience at Red Bank Volvo was very enjoyable thanks mainly in part with my interactions with Chris Tobiens. I found him to be very respectful, professional, and upfront in the whole transaction of purchasing my new vehicle. His no pressure, and laid back attitude over the phone and in person gave me the confidence I wanted when making such a important life purchase. When the times up for another vehicle, I will most definitely be seeking his help again. Cheers.

Roger Warde

It's not a cheap place to get your Volvo serviced but they do excellent work and their customer care is and waiting area is top notch. If you use a coupon you can save a little.

Gregory Sosnoski

We've leased 2 XC60's with Red Bank Volvo over the past 10 years or so. We've always found the sales staff there to be friendly and professional, with no high-pressure tactics you find with other car dealerships. They are honest and not pushy and we found negotiating fair prices for both sides to be a transparent, easy process. Peter has handled both transactions and we're very appreciative of the way he's handled us as clients. Duane is also friendly and professional and we feel like we've gotten to know the staff very well over the years. We will always be comfortable dealing with them.

Eric Evans

I searched all over for the car I wanted and only Red Bank Volvo had it so I made the drive to visit them. We were contacted at the door by Duane Washington and were instantly at ease with his pleasant demeanor. He was straight forward gave us the numbers and we felt no pressure to make the right choice. I highly recommend them over other dealers that we have visited for Volvo. Thank you!!!!

Markus W

I had a great experience working with Peter C. recently. He exhibited a level of sincerity while working with me to address my needs and concerns with the purchase of my new vehicle, and the overall experience was pleasant.

Emily Billah

Wonderful experience because the sales people are not pushy. They have a very crisp, clean showroom which is fully updated and a great service area. Most importantly the car pretty much sells itself but our sales person, Bob Simons, was very knowledgable and made the decision very easy for me. 2019 XC40, just beautiful!

J Gaffney

I've purchased numerous used cars over the last 20+ years, and have always been satisfied with their condition. We also service our cars there and they fair prices and don't sell unnecessary stuff. They recently renovated the dealership and it is very nice place to wait for service. John

Markr7777

Duh it's a car dealer

Glimstone Tom

Great friendly staff. Just got another car from them this Saturday. Will be referring my friends!

Dennis OBrien

Always question the extra work needed on the car. Commissions are paid in the car industry. Funny how people don't like it in the financial industry but ok for cars. It's not the cost it's the question of unnecessary work. 15 years at this dealer and still feel the same.

eileen legrand

Eric was absolutely wonderful from the time we walked into Red Bank Volvo until he delivered my car! He took almost two hours to teach me how to use the XC 40 T5 Inscription. He is extremely knowledgeable! I am not computer literate, but Eric was patient and kind. He let me write things down and answered all of my many questions. This is our 4th Volvo. We love the cars, Red Bank Volvo, and Eric!

George Lang

I have had many cars and worked with many car dealerships over the years. But I must say my new Volvo S60 I just got at Red Bank is awesome. From introducing me to the service department to offering me a cup of coffee while I waited. It’s the little things that make the difference.

Vincent Tomasetti

Great buying experience. Beautiful showroom. Modern look , clean , bright and not overly large where you can feel lost. Staff is excellent and very friendly. Duane Washington was great. Well informed, and very helpful. Never shopped a Volvo before. Very impressed. Would highly recommend.

Amber McConnell

I'm really happy with our experience with Red Bank Volvo. Peter was great to work with and really went out of his way to find the car I wanted. He even went on vacation and still made sure someone was in touch with me to let me know the XC40 was coming in. I love the car and just hope the service department isn't as bad as some reviews say they are!

Peter Earley

I had a great experience with Red Bank Volvo. They were very professional and honest. They offered a fare price on a used car I bought from their dealership. We agreed upon a price over the phone and they stood true to their word once I arrived to look at the car. Additionally they came down on the price after additional negotiating on a great car. I highly recommend this dealership if you are interested in a used car or a new Volvo on their lot.

stuart z Goldstein

Barbara Pospisil, salesperson, was the best I've ever dealt with over a 40 yr period. She demonstrated that she valued my business, way above my Acura dealership where I've 2 vehicles every 3 years for a decade. Barbara was highly responsive to questions and managed the communication on the negotiations with her & dealer management very effectively. Her post-sale service has also been exception, spending quality time to help me understand the S90s technology. I also give high marks to the Sales Manager, who supported Barbara both on pricing and servicing. I've been singing Red Bank Volvo's praises to all my neighbors. This is a far different experience than I had at Princeton Volvo (over 3 months).

Ana Paula Lavoura

Chris LaSasso is the best advisorrrrrr arrrrround!

Nicholas Cardinale

A great experience from beginning to end at Red Bank Volvo. Terrific lease deal on the S90 that is allowing a middle class registered nurse to drive a rich mans car. Deal was set up by Duane who really knows his stuff and will not mislead you in any way.....he is a man of high integrity. Chris the service manager and his team are fantastic as well. They primed up the new vehicle perfectly and it has been like driving a shiny new diamond. Completely satisfied!!

Rebecca Lara

Walked around the lot for 30 minutes. Waited in the showroom. No one greeted us. Eventually someone from the service department noticed us and tried to get someone to help, but after another 15 minutes - nothing. Going to go up to the Edison Volvo and hope for a better experience.

Noam Germain

Chris Tobiens was knowledgeable, honest, and straightforward. He made leasing my XC90 enjoyable! My wife and I each lease a new car every three years, so we have a lot of experience working with new car dealers. This was by far my best new car leasing experience to-date. Everything occurred exactly when Chris said it would and the deal was exactly as he originally laid it out for me. I cannot recommend Red Bank Volvo and Chris Tobiens more highly for anyone looking to acquire a new Volvo.

Amy Beechy

I live in Indiana but found the car I'd been looking for on Red Bank Volvo's website. I purchased that car and I couldn't have had a better experience. Duane Washington was an outstanding sales rep - honest, responsive, organized. He helped facilitate the sale from start to finish. Buying and shipping a car from NJ to Indiana can be a risk but every single thing Duane told me about the car was the truth. I hope to visit the dealership someday and who knows...maybe buy another car. Thanks!!!

Michael Lane

Beautiful that black on black Volvo. S 90 4 door real nice

Rose Roque

good service

Christine Specht

I just returned from an emergency service visit at Red Bank Volvo and must report an excellent experience. Kaynan Delacruz was my Service Advisor and he made certain that my concerns were quickly addressed and taken care of. He is always welcoming and gives full attention to his customers. I have been a customer at Red Bank Volvo for the past eleven years, and I have been helped for regular servicing as well as for emergency issues (nail in tire) many times. Kaynan and Andy and other staff have always been friendly, helpful and willing to solve the problem. Jimmy and Charles at the body shop are also at the top of the list when it comes to friendly and excellent service.

bernadette olivo

Great service! Would recommend going to see them anytime!!

Allan Kenney

Great service department

John Arndt

Red Bank Volvo is hands down the best dealership ever. I have been a customer of Red Bank Volvo for over 20 years. They are the most honest and dependable dealership around. From sales to service, no one can beat this dealership. Peter with sales is my go to guy since I started buying Volvos. He is very helpful and knowledgeable. If you are looking to buy a Volvo, this is the place for you. Thank you Peter and Rich for always taking care of me.

monica jacobson

After having a total disaster at Manasquan Volvo, I decided to stop by Red Bank Volvo on my way home. Eric came to my rescue. After telling him I wanted to buy a car and not lease and how I had my certified check in my hand ready to pay for my car at Manasquan Volvo, he reassured me that he could find me the exact car I wanted with no gimmicks involved. Then 2 weeks later my car was here and rest is history Thank you Eric for saving the day and getting me the car of my dreams. I encourage anyone interested in buying a volvo to not waste their time in Manasquan and just head right over to Red Bank Volvo, and ask for Eric too!!.

Mateus Oliveira

I've dealt with quite a few scummy, pushy car dealerships and am happy to say my experience at Red Bank Volvo was the total opposite. Barbara was very kind and patient and didn't use any shady salesmen tactics. No undisclosed fees and didn't pressure me to buy anything I didn't want. Just a very pleasant buying experience. Highly recommend.

Rhina Cicchelli

Red Bank Volvo has been great to me. Pete Comito,'s (sales rep ) professional, patient and courteous service has always made my buying experience a dream. Andy and the rest of the service team have always provided a great experience too.....explaining clearly and patiently the work needed to be done on my car. Reason why I have been with Volvo for 25 years. Enough said ! Thank you!

Kenneth Scaggs

The sales people are great! No pressure and very accommodating. Service is very professional and helpful and booking appointments is a cinch.

Diana Lee

Eric pationately spent hours with me, a not tech savvy customer, teaching me how to enjoy the Volvo. I sincerely thank him for all the additional efforts above and beyond.

JimmyC Cee

I had written a poor review a few days ago regarding their business ethics. Sales never returned calls, as the 2 managers i emailed. They only returned a call after I had written a bad review. They called, so I deleted the review after giving them a second chance...that did not work out either. After a few discussions with Eric and Chris(Operations), I wanted to inquire about my trade. Chris figured the trade, on the Red Bank Volvo Web Site. The price ranged from 18K to 21K...my vehicle was like new condition, only 11k miles. I let them know I would be in on 6-10-19...figuring I would never get a high trade, but never get low balled due too the condition and mileage of the vehicle. In the dealership Eric met me and appraised my vehicle...with that, he told me the XC40 I wanted was sold Saturday(I did not expect them to hold the vehicle for me), but I did expect to make a deal as told him I wanted to make a deal in an email....he did not even have the decency to look up another vehicle for me on Saturday, knowing the XC40 was sold. After an hour, I received a low ball for the trade...even though I was told the car was in excellent condition, I got low balled. Eric said the site where they can look for alternate vehicles was down, but he did not seem eager to make a deal at all...he told me he would get back to me quickly...never heard from him...nothing...in fact, I never even received a return phone call. They never put a lease price together for me as promised. I can only guess they sell lots of cars and did not care to take in a trade. Their sales were rather lethargic at best..no manager even came to me when I told him I was leaving.....dealership was empty...I went over to BMW, and it was night and day...I shopped around for both cars, an XC40 and a BMW X2...walked into BMW, greeted by the sales manager, sat me down in his office, gave me a great deal on my trade, invoice on new car...walked out happy as anything. I had great experiences in the past with Red Bank Volvo..their new managers and salesman presently, I particularly don't care for...it all worked out for the best. I hope you all have better luck!

Ray Smith

Great dealership

Diane Mueller

I loved going to Memory Lanes, unfortunately it was burned down a month or so ago. Very tragic :(

Carol Jones

We were very pleased with our car buying experience at this dealership. Our sales consultant, Eric, was thorough in presenting the options and clearly knew the product well. He also handled our purchase in a very professional manner. No high pressure sales tactics and clear presentation on pricing. Very responsive to questions. Nice delivery process, too. This was probably the best car buying experience we've ever had!

Victor Evans

On behalf of Mr. D. Akins he is completely satisfied with the experience he had purchasing his XC60. Mr. Duane Washington is professional and never pushy. He walks you through the process with ease. No surprises on delivery day. Explained the workings of the vehicle answering any and all questions. Purchasing this vehicle was headache free. Mr. Akins is extremely happy he made the switch to Red Bank Volvo.

Jean Vachon

Eric Gartley is a consumate proffessional. He is intelligente, extremely well informed and highly knowledgable about Volvos. He is exacting in keeping appointments, is patient and unrushed. My family has bought Volvos for the past 20 years. Working with Eric Gartly is by far the best experience I have had.

Laura Nestor

This dealership has consistently charged far more than other dealers for service. $2800 bill when Westport CT quoted $1000 for same list. Twice now. I would seek out other Volvo dealers. Last big bill $2300 (was desperate re location), I had issues immediately following and visited NYC dealer for emergency service. Something that should have been caught by these guys. They are "nice" and amiable but I would not trust them. This last round was obvious and sleazy.

Yen Chen

The diagnoses are often inaccurate and pricey. I took my car to another garage to prove they were wrong, but they refused to refund me the fee for the daigonoses.

Vishal Ajwani

Amazing experience buying a car!! Eric was very professional and made it very easy to find the right car. Not only it was easy but also the best price in NJ. If you are looking to buy a Volvo this is a perfect dealership and ask for Eric.

Daniel Jones

I purchased a used XC90 at Red Bank Volvo and had a great experience! I received a fair price for my trade in and got a fair price for the Volvo. Peter was my sales person, and was very please in how he treated me. I would purchase another Volvo, without question, at Red Bank Volvo again.

Michael Washington

The sales department at this Volvo store “rocks”! Never have I visited an automotive showroom and not been assaulted by its sales force but, not so here. I was greeted by a sales professional who asked what my needs were, if I required a test drive and if I needed ANYTHING, to help with a vehicle decision. I am still shopping but, when I decide the decision will be a Volvo and not a BMW, this is where I shall buy my next car! Thank you all!

Nannette Brown

Great customer service from Andy. Very friendly.

Deborah Ducey

Excellent

Ray Emslie

Nice place, good cars & service

Lena D

If i could give them less then a star I would. I had to call a sales person Bob 4 times before they came back with a quote, he kept saying he will call back in 20 minutes not to be heard from for days, I called them again Thursday, Friday, Saturday told them I am ready to come in to sign the lease Bob and Peter both said that they will pull up my file and several days later still have not called back. It's like they are doing everything possible not to sell me a car. COMPLETELY unprofessional and very rude behavior, waste of my time. What type of sales person does not get back to a customer who is ready to sign a contract anyway????? just unbelievable

Der Land

Service department is full of rude people. I called to see if they would change my tail light on my S40, they said yeah come on Down. I call back to get a price and they wouldn’t give me one until I got to the shop. I get there and I’m getting dirty looks from everyone. Sorry I’m not pulling up in a 2019 Volvo? Don’t look rich enough for you??? After standing around waiting for someone to assist me, I was asked “why are you here?” I told the gentlemen who sits all the way to the left that I just want a taillight. He rolls his eyes , looks over at my 2004 S40 then rolls his eyes again. After telling me a single bulb installation would be $45, I declined. Then had to wait for them to pull the car out in front of me, which they seemed to have purposely made me wait for them to do so. I will never be back!! Was going To bring my wife in for a new leased volvo but we will be going down to Manasquan! Worst service ever in red bank.

Adam Boone

Duane was absolutely fantastic. He provided a warm, no pressure environment which ultimately made us come back and get the car from this specific dealership. 5 star service and will not hesitate to recommend Duane and Red Bank Volvo.

LARRY SEBELSKY

My sales consultant Bob Simons was the consummate professional. I never felt pressured from the minute I walked in the door the previous month to take a test drive. I appreciated his honesty after giving me a lease quote on the S60 I liked and telling me there were no incentives but can do a lot better in March which he definitely did because of dealer incentives and rebates. Bob also let me delay the paperwork and delivery of the car I wanted till the end of the month with just a small credit card refundable deposit which was then used when we finalized the deal. I also liked the fact that Bob made sure to explain all the details about my S60 so I felt confident enough to drive the car home. A truly enjoyable experience in car leasing and probably the smoothest one I ever had. Kudos to Red Bank Volvo and their sales consultant Bob Simons who I would highly recommend.

Scott Delia

Being a customer now for the past 18 years, Red Bank Volvo has never let me down. Sales and service are completely integrated which makes both departments aware of there customers. Especially on my latest visit I had an issue that I completely feel was handled professionally and empathetically. My S60 was starting to show some wear on the interior leather that could have been viewed as normal wear and tear. I brought my concerns to the Service Manager Chris and he was attentive and professional with me. He asked me to be patient and will look into how he he could help me with this matter. Chris reached back out to me the next day to let me know how he was able to repair/replace my seat. Chris never made this matter inconvenient for me. I was able to handle this all through email with no unnecessary back and forth. I left this experience feeling valued and validated in my purchase and decision to be and remain a Red Bank Volvo Customer. Thank you to the Sales and Service staff at Red Bank Volvo. You truly make my family feel like family.

Capitano SS

Always pleasent

Soraya Yanez

I recently purchased a 2019 XC90... love it!!!! Duane is the best sales person I have ever experienced. Thank Duane for you time, patient and amazing knowledge.... I won’t ever go to any other dealership!!!!

William Belluzzi

This dealership is excellent. This is the second time that Bob Simons, my salesperson and the manager, made the process of buying a new car completely painless and straightforward. He is great as is the service department.

Jonathan G

Mine was a straight-forward, no pressure, human, car buying experience! My interactions with Peter and the staff at Red Bank Volvo Cars exceeded my expectations (granted I go into buying a car with some trepidation). Peter is knowledgeable, funny, and patient. While there, I saw repeat customers across generations coming in for purchases - always a good sign.

Alicia Dulay

I purchased a 2014 mercedes ml350 back in August. Bob Simon's was my salesman. It was the smoothest car buying experience I've had so far. He even stayed late to finish our paperwork when he had a dinner obligation to go to. I would definitely drive the 3 hours to purchase another car with him.

Cash M

Red bank Volvo was the final touches to receiving our new XC90. Mr. Washington has been wonderful through the entire process. Outstanding service/customer service this location has provided I will be returning here for future services.

Joseph Romano

We recently leased a new S90 from Red Bank Volvo and the experience could not have been better. We worked with the sales manager and he treated us with such great hospitality that it didn’t even feel as if we were at a car dealership which we all know could be a terrible experience. The price offered to us was beyond fair and the time from walking in to driving off in a new car was done as efficiently as possible. I recommend this dealership over all of the other Volvo dealerships in NJ without hesitation.

Diane Bove

Salespersons were beyond helpful! I love my XC60 and highly recommend RB Volvo! Bob Simons and Chris Tobiens were patient and kind. The best!