Reviews of Ray Catena Jaguar of Edison (Car Concessionaire)

William Sachs

Service department was very accommodating and friendly. I had planned to wait for my car which I was told would take 2 hrs. Rather than have me sit and wait( waiting area is comfortable) they shuttles me over to a local movie theater and picked me up after the movie! Who does that? Very satisfied with service as well

KAMLESH PATEL

Sincere complement goes to Cassidy Coulombe, sales executive. She provided all the answers to our questions eagerly and promptly. Past owner of luxury brand, Porsche, MB, BMW and Volvo from other dealerships. However Cassidy is more knowledgeable about cars than salespeople at other dealerships. Previous purchase 2017 Jaguar F-pace S from Ray catena jaguar in Edison location. After shopping around for 2 months went to Ray catena. Deal was closed in 5 days. This time went to dealership. Cassidy; worked with us with package we liked. Purchased 2019 I-pace EV400 HS. Entire process was done under 3 days. Got a great deal. Do not waste time shopping around. Just go to Ray catena. You will always get the best deal. Most friendly delearship and will treat you like a family.

Bhupesh Desai

A search of my next "luxury" truck brought us to the Ray Catena Dealerships in Edison. I had done some research, but was undecided. At RC Jaguar, we were introduced to Jim. We checked out the Discovery Sport and the Jaguar F-Pace, and Jim took us for a test drive in both. He explained not only their salient features, but also the intricate technical & mechanical details. I returned to the dealership twice with questions, and for an additional test drive. Each time, Jim treated us with the utmost respect and patience; at no time did I perceive ANY pressure. One singular determining factor of why I got what I did - Jim Mull - his outstanding customer-focus, honesty, integrity, and consummate professionalism are truly exemplary. JT and Danny were also very helpful.

Carol Baker

0N 05/20/19 , I MET MR MARCKENSY LOUISSAINT, A SALES MAN AT THE BMW OF WESTCHESTER BRANCH OF RAY CATENA. HE IS VERY EXPERIENCED AND KNOWLEAGEABLE IN HIS JOB CRITERIA. HE ASSISTED PROFESSIONALLY WITH GREAT COMPASSION, TOOK CARE OF ALL MY CONCERNS WITH PATIENCE AND RESPECT. I HIGHLY RECOMMEND MR MARKENSY WITH A GRATEFUL HEART TO ALL. THE OTHER SALES PERSONNEL IS MR DANIEL DORTON, WHO WAS VERY PATIENT AND PROFESSIONAL IN THE CAR NAVIGATION AND TESTING. I JUST WANT TO SAY A BIG THANKS TO ALL AND ENCOURAGE YOU TO KEEP THE WORK UP.

saquib sheikh

Very good Jaguar Dealership. I highly recommend them especially Pete Inglese because they put a lot of time into making sure that I'm satisfied with the right model and color.

Jim Rotolo

I have two vehicles purchased from Ray Catena: a Jaguar XK and a Land Rover LR4. There is a dealership closer to my home that I have tried and been consistently dismayed that anyone would provide such poor service for premium cars. I decided to make the longer trek (only about 45 minutes) to Edison, and I have not regretted it once. I continue to go there when I need something. I have no problem with getting a loaner, and they always get it right the first time.

pankaj sharma

It was pleasant & smooth process...

Scott Strenger

Nothing but professional.

Judy Struzinski

I have ALWAYS taken my 2002 JAG back to R. C. for service & maintance and NEVER once did I have to return to have something re-fixed. From the moment I check in at the "welcoming desk" until I take my car home, all people I have contact with treak me "so special" & with mutual respect. They are the BEST!

Becky Candelora

This is the best service facility I’ve ever been to. They offer all the conveniences one could ask for while waiting for their vehicle to be serviced. I left one star because they neglected to advise me of a recall on my vehicle while I was there for service and I had to find out from a 3rd party about said recall.

Andrew

Amazing experience picking up an f-type, I dealt with Alan Burnside!

Alan Braunstein

Our sales person - Gus - was great and this was another excellent experience with a Ray Catena dealership!

Greg

Everyone. Shop here. You won't be disappointed. These guys bend over backwards to make your experience a delight. My salesman, Joe Petruccelli should be praised for his efforts. He is by far the most reliable and 'get-it-done' salesman I have dealt with in my time shopping for a vehicle. With Joe, the customer comes first and goes out of his way to appease. In an era I feel Customer Service in America has been on the decline, Joe Petruccelli and Ray Catena Jaguar Land Rover of Edison have proved me 100% wrong with their dedicated efforts in leasing my new Jaguar F Type Thanks Joe and gracias Ray Catena Jaguar Land Rover of Edison! #loyallifetimecustomerhere

Manos Cito

Made appointment for engine light being on, faulty window and tire pressure check, for early Monday am. Dropped off car waited 30 mins to see a service rep. Then was told I had to leave it as they were too busy to look at it while I waited. I live an hour away and had hoped to save a 2nd trip. They offered me a loaner can. Then I waited for an hour to get that. Never heard from anyone that day. Called Tuesday late morning, they still hadn't even looked at the car. What good is an appointment? After calling again later in the day was told car might be ready next day. Well it was ready after5pm. When I picked it up they said they hadn't had a chance to wash it and apologized. Good thing it wasn't anything serious or needed a part......The service rep was friendly and apologetic, but come on!

alan redlich

My Service professional is excellent and took care of me 100%

Dr. Ryan Maher

WOW!!! That's how I need to start the review regarding my experience at Ray Catena Jaguar. It was "White Glove" treatment from the first phone call I made to them. I was connected with Frank Nodarse for my sales experience and I am extremely grateful for that. Frank was professional, courteous, honest, and efficient throughout the entire process. He worked with Michael Barreiro who educated me on every aspect of my Jaguar XF from the interior to the exterior. Both of these gentlemen went out of their way to deliver my vehichle in person and put a smile on my face that I will not forget. Thank you both!!

Paul Meicke

From the moment I stepped into the dealership I had a good experience. I was greeted by a pleasant woman at the front entrance and she said she would get someone to help me out. I went in with interest in a Jaguar XE. There was an XE in the showroom and Alan Banjany came over while I was looking at it. I had already been to several other dealerships in the region over a couple months to get a good feel for the car and I must say the overall assistance and willingness to help really shined at Ray Catena Jaguar in Edison. After a few questions Alan said he would bring around a 20T Diesel for me to test drive since that was the model I was showing interest in. It was fairly late in the evening and they were about an hour from closing but I never felt rushed or pressured. We completed the test drive and sat down and discussed the available cars and my needs. Since I wasn't able to see the car that I ended up being most interested in since it was in a different lot he asked if I could come back the next day and he would have it here. It was ready when I arrived. The whole sales team including Dan(DM) were very helpful in answering all my questions and making me feel comfortable with the whole process. I would definitely recommend anyone looking for a Jaguar to add this location to your list of places to car shop.

Benny Petrini

It is with great pleasure that I post a review. My recent service request was facilitated by Frank M. and his professionalism was exactly what this dealership prides themselves on. The quality of service plays a big factor in my decision making process when purchasing a vehicle and I will definitely continue to own a Jag/Range Rover because of Frank, Amy and the rest of the team at this dealership. Keep up the great work!

Heather Youse

It's rare that I take the time to write a review and compliment someone on a job well done, however Michael deserves recognition for providing attentive and stellar service. I told him what vehicle I wanted, and at what price...and he made it happen! He was honest and tenacious in trying to accommodate my needs from my first request to my last. I've bought many cars in my lifetime and was never able to let my guard down during the process, with fear of being taken advantage of. He was not the "typical salesman" trying to make a sale. Instead, he focused on doing what was best for me. It was a pleasure doing business with someone so sincere and dedicated to the deal. I will repeatedly recommend Micheal to anyone I know in search of the perfect vehicle, at the right place with the service that one expects to receive with a first class dealership.

Michael Lattimore

Very professional staff . Vehicle was cleaned and repaired .

Tom Richter

Had my Jag in for it's yearly service. All things went well, car returned washed and ready to go! I'm very pleased.

Smoke Em

It was an absolute pleasure working with this dealership on the purchase of my new car. I visited a couple dealerships prior to visiting this dealership and I ended up buying my car from this dealership because of my sales professional. Not only was he extremely knowledgable about the car and the features, he listened, didn't judge me and was willing to work with me. He took me on a test drive that was over an hour to ensure he answered all of my questions, showed me every piece of the car and showed me the servicing shop introducing me to the servicing managers. Even after I took ownership of the vehicle I had a slight issue and my sales professional stepped in and got everything resolved and in a timely manner. I wasn't just a number but I was a client/friend. If you're in the market for a new Jaguar don't waste your time with the other dealerships and just visit Ray Catena and speak to James Mull.

A smeragliuolo

I have recently graduated in the past year and was fortunate enough to land a great job, so I decided to lease myself a car being that I am a huge fan of driving. As I was shopping around for the vehicle I wanted I quickly was getting discouraged from many of the dealerships, Open Road, Bell, and Jack Daniels, all treated me as a child who was "window shopping" instead of the young professional I hold myself to be. My father being a loyal Ray Catena Mercedes customer suggested I take a look at Ray Catena Porsche. The minute I walked in I was greeted, asked if I wished for a beverage and asked if I needed assistance. They did not pressure me to any particular car but gave me all the facts on each and answered all my questions. Once I decided which car I wanted I sat down with the rep (Chris Violante) who was extremely knowledgeable about the cars and he worked out the best deal for me. This was my first car, being a Porsche,and my first full time job, it was a challenge to Chris and the guys at Ray Catena to get me approved, but they got it done and I could not be any more grateful. The biggest thing that drew me to Ray Catena was not one rep treated me any different than if an older individual came in, they are courteous and I could not suggest a better dealership to use.

mindy

I dealt with Chris V. to buy my Porsche Panamera. He is the sweetest guy and always follows up. Great customer service. He was willing to even deliver my car to my home which is about an hour away. He made the process of buying the car so simple and easy. Now I'm driving my Panamera and I LOVE the car! I would highly recommend the sales dept at Porsche. I could've have bought my car at Paul Miller in Parsippany that's 5 miles down the road from me but the sales guy wouldn't budge on the deal. Great deal, great service...what more can you ask for!!

Irina Kanevsky

My F_Pace was

Jonathan Shaatal

Maegen was a fantastic representative to work with. No fast or slick moves, just honest customer service along with the car she promised. Such a pleasurable experience.

Suzi Soobzokov

Living in Northern Jersey I was fortunate to find such a Professional,Understanding & Thoughtful Salesman Mike Zaintz from Ray Catena Jaguar of Edison. He went above and beyond to insure that I would be satisfied with my 2016 XF and made sure that all the details about the car were explained to me. As being a former teacher I'd give Mike an A++ as well as the dealership very nice and helpful, truly a delight doing business with them! Thank You, Mike Zaintz

Timothy Simko

Just leased A certified pre owned Jaguar F type with James and he was the man! I've had new luxury cars every year for the past 4 years and never have I worked with a sales rep as professional and down to earth as Jimbo. Despite the fact that while having a sense of urgency for getting a new car and getting in and out of there, he took the time to go over every option for me , help me decide what was financially most responsible while at the same time satisfying while searching for my weekend car and we did just that. I recommend going to James and asking for him as soon as you walk through the door!

Marcy Sterlis

Frank Nodarse wins best of breed. We randomly met Frank 7 years ago in NYC while searching for a new car- we were looking to replace a BMW lease. Since then, Frank has become not only our go-to guy for Jaguars (or for explaining the differences compared to other new luxury vehicles to help us with decion making) but also for answers and solutions to any of our questions or concerns that have come up. There is no other reason to search for someone else, nor would we want to. Frank is a renaissance man- he is personable, flexible and generous with his time (wait...you are picking the car up at our garage @ 11 p.m. AND dropping off a courtesy vehicle?!) and he is never imposing. One would never expect to find a friend in your car salesperson, yet that is what makes Frank unique. We love Frank, he’s irreplaceable. So, for as long as we need a car, we do not need anyone else (and, if Frank keeps up his great work & there’s an F type under the Christmas tree, I won’t ever replace my boyfriend either.

David Sandelovsky

Leased new Jaguar From the moment I walked into Ray Catena Jaguar I was treated like a guest. I was politely asked if I needed help, and after responding, "not yet, thanks", I was left alone to look at the cars. When I ultimately called in for a price, the process was quick and easy...no games, and no bargaining back and forth. I was given a fair price right from the start. I picked up my new car today, and it was an easy, quick experience. There was no last minute "hard sales pitch" for additional products or warranties. I signed the papers, received a quick tutorial from Mike, synced my phone, and I left.

Coach K

Just picked up my new 2019 Jaguar F-PACE S. What an awesome car. My salesman Dan B. was awesome and made everything go smoothly. Before I left he showed me how to work all the features of the car. Thanks to the whole team at Ray Catena... …

edward salvi

My experience was excellent through all phases from the beginning to the end thank you Edward Salvi

Zach Demetrious

Excellent car buying experience!

Peter Edwards

Great service I bought my new Jaguar last month and it’s a dream of mine

Richard Ossai-Addo

Friendly people work here!

Josephine Newman

They were very rude. They have a charge point station and they shut it off after 20 minutes of charging my car.

Andrew Ko

The service department is attentive and addressed all my concerns. They can improve on keeping time commitments but I am happy overall

Nicholas Williams

Always provides me with great service.

Phyllis Mincieli

My 2011 Jaguar was bought at Ray Catena's and has only been serviced by Ray Catena. I have never been disappointed with the service and have always been treated respectfully and cordially by everyone. My service rep has been Keith Zirpoli. I always request him when I take the car in because he knows my car and how I feel about the car. He is personable and I trust his judgement when he tells something should be replaced or changed. I have never felt pressured into having anything done that wasn't needed. I usually wind up "marrying" my cars, so I plan on returning to Ray Catena's for a while longer. Thank you Ray Catena staff and Keith Zirpoli. Phyllis Mincieli

fred mckeithan

I have been waiting for a software update for my f pace to correct the fact that my radio cuts off and the computer system shuts down. I was told to park,shut off the engine,get out and lock the door to restart the computer. This worked but how about the UK fixing the system. Their are a lot of complaints on the jaguar forum. The Attorneys General in all states should initiate a recall and sue Jaguar to correct this problem.

TheArmedVegan

I shopped around for a new Jaguar F Pace and Ray Catena of Edison won me over with their selection and care. They went above and beyond to accommodate my needs and did not stop until I was satisfied. Their dealership is by far the nicest one I have ever walked into and their service center can be confused with a 5 star luxury resort. It has been a long time since I purchased a new car and I am blown away how Ray Catena has transformed the purchasing experience. I will be a loyal and lifelong customer now.

Aman Bhasin

Not courteous - have an attitude - take forever to get things done. I would recommend Schneider Nelson service over them 1000 times over. With a $130K car got treated like I am driving a Hyundai!

Luq S

Great customer service, great people to work with. Highly recommended.

Mohammad Barakat

I had the pleasure of working with Jim Mull, he was great from the very beginning. Very responsive, friendly, knowledgeable and made the process very easy. All paperwork was done electronically, no surprises when I walked in to finalize the deal. I will definitely get all of my cars through Jim going forward, and will recommend him and the Ray Catena family of dealerships to all of my family and friends. You will not be disappointed!!

Bob Lee

Rude, unprofessional, unacceptable behavior.

Susan DuMont

I purchased a new Jaguar from Ray Catena Edison a few weeks ago. The salesman was so nice, answered all my questions and was not pushy at all. The customer service they offered is outstanding! There was no haggling over the price, they gave me their best price first and I told the salesman I'd take it he came back and told me he found another $1500.00 savings they were offering! I would highly recommend this dealership and would go back to them for future purchases!

Elizabeth Melis

My husband and I were on the hunt for a new car. We knew we wanted an SUV with trunk space as well as a budget. Alan made the very frustrating and tedious process so easy and enjoyable. He got back to us every time we called or emailed and never sugar coated anything. He went above and beyond in trying to find us the perfect vehicle. Finally after weeks of looking Alan found us the perfect car! We are now the proud owners of a beautiful 2018 Jaguar F-Pace.

Kristys

Great service center for all your car needs Servicing Porsche Range Rover Mercedes and Jaguar Very friendly and knowledgeable staff all parts and service situated under same roof The best place is the customer lounge with free food internet and even computers to use while you wait. Also they provide free car-wash after the service or any time if your car purchased or leased from Ray Catena. They are pricey but what do you expect from a luxury car dealer ))

Jorge Parra

I've purchased and leased over a dozen cars from Ray Catena in the past and although this was my first time dealing with Anthony he made me feel appreciated for the business I have done with them in the past. I also have to share that is Anthony's post sale follow up was excellent. We had a few pending items after I drove the car off the lot but Anthony made sure to follow through on his commitment and even helped me with a few other items that came up!

Justin Bellezza

Mike, my service coordinator is fantastic! Constant communication and updates.

Christine Brackman-Clonan

With a very unique situation of a long distance, international marriage, we knew shopping for a car wouldn't be easy. My husband, who is from (and lives in) England, and also works around the world, isn't in the country a lot, and often times when he is it's without any sort of notice. When we decided it was time for a new vehicle, we knew that shopping for it would be tough. After inquiring online, and getting in touch with James Mull, we got all the information we needed and then some. All the way from in England, we were able to narrow down our SUV options, so that I was able to come back to Jersey and test drive them to see which I like best so that when Mark was back we'd be ready to buy. I made an appointment with James, knowing that it could be anywhere from weeks to months until we were ready to buy. After explaining the situation to other dealers, they turned their nose up to me, and were less than interested in answering my questions or concerns. My mom and I (she came to the test drives with me) felt completely welcome and taken care of at Ray Catena of Edison, even though it was never in the plans to leave with a car. They took us on a test drive of multiple vehicles, and answered all the questions I had from both me and my husband. James sat there and ran the numbers, even though I made it clear that I wasn't doing anything until my husband came back. Well, we were SO blown away with the customer service, felt SO comfortable with the knowledge that James would take care of anything we needed, that through spotty cell service, thousands of miles away, my husband and I decided to get the car that day, on the spot. He still has yet to see or drive the vehicle, but is very happy with the purchase nonetheless, and can't wait until he's back in Jersey to drive it himself. We are beyond pleased with our 2017 Jaguar F-Pace, and with the customer service James Mull provided. We would recommend Ray Catena Jaguar in Edison to anyone and everyone, without a doubt. I have never had such an incredible car buying experience, and know we will be repeat customers for sure! Thanks again!!!

navin c.

Service at Ray Catena is always a pleasure. I’ve been with them for 10+ years and I will never go to a different dealer. I will always buy the cars that they sell just because of their service.

Glenn Press

service rep Doug was fast and efficient getting our Jaguar back to us

xiang lin

Not accepting pay in full by cash for Cayman or Cayenne. The "sales consultant" Mike told me that we can only finance. This is the most ridiculous thing I ever heard, and their attitude were not acceptable too. Not gonna spend any dime in Ray Catena Porsche.

Prasenjit Ghosh

Best car buying experience, ever. Tom Costagliola is great!

Dave Prongay

i am not one to write reviews, but my experience with these guys has been so good, it is worthy of a 5 star review !! class and professionalism my car was recovered from being stolen and was difficult to handle ( damaged, and no keys) they took care of everything, alongside Quality auto body, their repair shop of choice... i am grateful to all of the ladies, and the men of Ray Catena Jaguar

vinramundo .

Great dealer will defiantly buy from them again. Frank Nordarse was honest and very helpful. I love the car and the dealer was great to work with

chanel petersen

Great experience! Excellent customer service and superb professionalism. From the moment I walked in the dealership, I could tell I was in good hands. No one pressured me to buy, instead they walked me through the process with ease. Without hesistation, I bought a 2015 Jaquar XF. The car drives like no other! Gus and Jonathan, from Sales, are awesome! Frank, from service, has become my best friend.Admittedly, I have yet to read my manuel, so every time I have a question, he's always there to help! Overall, great experience!

Dr. Victor M. Brown

It is with a sense of pleasure that I write this review of Ray Catena Jaguar of Edison. The Ray Catena Jaguar of Edison staff, especially Service Advisor Amy, are outstanding professionals who went above expectation. Amy and the staff have proven themselves to be assets to Ray Catena Jaguar and are professionals with a deep-seated sense of determination and dependability. My experiences with the team led me to conclude that they are fervent believers of the principle that no problem or undertaking is insurmountable but the solution is just over the horizon. Along with the team, Amy exudes qualities of team players who possesses an energetic personality that allows them to be ingenious and innovative thinkers. Their desire to ensure that customers are treated with respect have allowed them to render service that is second to none.

John Massi

received service without an appointment. done right and done right away

kevin o'neill

Terrific experience. Staff was courteous, professional, knowledgeable, listened well, and patient. It was a very positive experience.

Vinh Lam

Great dealership. Helpful sales rep. Talk to mike pinali for your jaguar purchase. Excellent person and service.

srinath sampath

Wonderful management! !

Amadu Wagie

I couldn't have asked for a better service or customer experience.

Gloria Rivera

very poor service, I test drive a jaguar one model up, they told me the only difference was the technology package... It was not true... more things were different compared to the car I got... very upset about it. Then they told me to pick up plates 3 weeks after just because I called and ask... I was on my way I decided to call to double check they were ready and they were not, it's being almost a month since I bought the car and nobody calls me to pick up plates. Very poor service

Jack Henrikson

The sales staff sold the first car, quality service sells the rest. I've owned 4 Jaguars

Samuel Abhi

Ever since i asked for a dealer to reach out to the deliver of my car, it was just brilliant. As soon as i asked for a quote, James reached out to me and set up a time convenient for me and worked with me almost for 4 hours to find the car for me and explaining the features and why i should get something and not get something. He made my car buying experience easy. He was there all the way to close the deal and worked with me to get the car out for the holiday time. He knows every nook and corner of the car and explained the features so well and it helped me choose what i want easily. I definitely recommend working with James and his manager. Now about the car, i love it so far. Thanks James and your team who made this happen. Thanks Ray Catena!

Mike Salant

An exceptional experience. Made the leap from Lexus to Jaguar and wasn't 100% sure. Turns out we had a phenomenal sales consultant, Tom C, who I highly recommend. No pressure, just a lot of facts and answers. The entire process of decision making, deal, paperwork and delivery was easy and quick. It's been 3 weeks and really enjoying the trade up.

Michael Detzky

Competence, dedication & honesty are the hallmarks of Ray Catena Jaguar of Edison and the reason I keep coming back for all scheduled maintenance on my 07 XK. They use only genuine jaguar parts and their technicians are trained by Jaguar and have access to the special tools and software designed especially for these vehicles. Their customer service is unparalleled and the benchmark for any business dealing with the general public.

Nando Nasso

Service is great Mr Tom G. is the best

Fawziah Abbasid

The service at Ray Catena Jaguar is a joke. Tried to set up a service appointment but was rudely told right off the bat that their policy is that they don't provide loaner vehicles to any customer who didn't purchase a vehicle for them (for any type of service). Apparently it doesn't matter if you purchased a new Jaguar, you'll have to wait there hours until any type of service is completed because they seem to just want your money. Starting to question my new transition from BMW as I never experienced this type of problem with ANY BMW dealership whether I bought the vehicle from them or not!

John R Buckley

Excellent service experience

Simon Hanft

Best service center in the business

Dharam Goragandhi

Bad Service Overall - Dropped of my Jaguar to get the tires done, they didn't check the car to see if everything else was Okay. After they released the car to me, the Brake symbol on dashboard came on. Drove like that for 45 days since that was the next appointment they gave me and didn't have anything earlier available. They could have simply avoided both of our time & money if the technician did a thorough job in the first place. They called to tell me that my car was done, I came to pick it up and I was in a rush. I only came to learn that they again don't do a point check system that many service companies do. This is to check all the other basic components to make sure they are functioning well. If they claim they do, they hadn't again. My wipers were shot and then he, Mr. McCabe, said go outside and check if your wipers are changed. If not, I'll get you a new pair. Shouldn't he be doing that for me? I was in a hurry, so I said, I'll stop by another time. I emailed the service consultant, Mr. Conor McCabe requesting him to email me specs on a specific part. He didn't email me. Then I emailed him again and he still not respond. Then I called the service dealership to speak with him. He ignores my calls. I left him a message to call back. He forgot. I reached out fourth time, and told the receptionist the problem I was facing with him and it was then dealt with. He finally emailed me back with a part number. Not all service agents are unresponsive. It's only this one.

alan cohen

I reached out to 4 jaguar dealers, Anthony relies within minutes. He addressed every question I had and email exchanges with me well into the evening making sure I had every question answered. When it came down to pricing he went to his manager for me and helped get my F type for me at my target budget. Anthony went out of his way to drive after hours to my home to sign the paperwork as my wife recently had surgery and wasn’t mobile. Within 48 hrs he showed up with my new jag, showed me all the basics and wouldn’t leave until he was sure I was absolutely thrilled. If you are on the market for a Jaguar, Ray Catena dealership is top notch and make sure you ask for Anthony if you want the best, honest service around!

john santapietro

I have a persistent annoying problem with my 2010 XF. If left un-driven for several days the battery goes dead. This has happens time and time again. The dealer Ray Catena is accommodating but I have to call the insurance service repeatedly to jump start the car. Service tests it and usually finds nothing or replaces the battery.The battery has been replaced several times. After the latest episode, I was told that "this is a recurring problem with this model" Actually, It's more like a design flaw. That being the case, Jaguar of America should recall these models and fix the problem; instead we get "sorry this is your problem now. Try locking the car when it's not in use" I'm totally frustrated and consider this model a true lemon. What I will try is going for a more reliable brand next time around.

Alexander A.

Everything is good and nice as usual, BUT for the first time I felt it was pricey for oil and air filter change (Was over $230 )

JOHN DEMETRIADES

The customer Service at ray cantena service is by far the best and most professional service I have ever dealt with with any car I have ever owned. Working with them is a pleasure and they make everything so easy for me. Kudos to them. John Demetriades

tillman johnson

Great Experience! Just leased a new Range Rover from here and couldn't have gone any smoother. Worked with me and made the experieince pain-free and with no stress.

steve skesavage

All the employees made the complete sale/service all good. i would highly recommend Ray Catena of Edison and their service dept.

Patrick Amato

Ray catena is the best if it's not Ray it's not Mercedes

Deborah Scifo

This dealership was the best I have ever dealt with so far! I knew where I wanted to be on my lease and they got me there with out all the back and forth number games. The delivery was quick and didn't spend hours signing paperwork. Everything was ready when I got there and they even gave me a lovely gift. I would highly recommend Ray Catena of Edison.

jewel hall

As usual you have exceeded my expectations....Most excellent customer service..Thank you...

Fire Systems Of New Jersey

Very Good. I decided that I was going to get a new Porsche, and lucky for me Lenny Inserra answered the phone. An absolute pleasure to do business him. He is not a salesman, he is guy looking at cars with you - The way it should be. When I'm ready for the next one there is no question on who is going to help me pick it out - Lenny. Robert Colts Neck NJ

La Ma

I just bought a mercedes from Ray Catena this past weekend and we were in and out in no time driving home with our new car. They were a delight to deal with and I look forward to dealing with them again in the future. I suggest you ask for Chuck.

Kemal Yahya

Extremely unproffesional, they make you jump from one sales guy to another..what a rude sales manager

Anupama Sunkavalli

James Mull is the guy we approached. After our first great experience with him, I decided to call him when I needed another car and see what he had to offer and he was of excellent help. Prompt response to my text and very accommodating.We bought 3 cars altogether through James and each time had very good experience and never felt pressured.

el jëfe

My woman's a traitor. We stopped in at the Porsche side of Ray Catena's dealership hoping she would continue our Porsche ownership tradition. Michael Marinelli was the consultant recommended to us by Mike Liptak in Ray Catena's Porsche Parts Department, and that's who we came to see. The moment we walked through that door, the Porsche receptionist asked how she could help while offering us a beverage of our choice; impeccable. While Michael was out at that moment, we were greeted by Eugene Tsukanov who promised to take care of us while we waited for Michael. Eugene gave us a crash course on the models we were interested in, showed and started a few of the cars as requested. My pulse quickened at the prospect of bringing one home, but my woman lusted the F-Type...off we went to see Alan Burnside by recommendation. Reception on the Jaguar side was equally immaculate. Janet, the receptionist, offered us beverages, perhaps a test ride in a beautiful English accent; treated as if we were royalty. Then Alan Burnside appeared. This man was like a long lost favorite Uncle; warm, genuine, debonair...an American 007. He showed us a few F-Types, a couple of XKs, talked to us at length about what we were looking for and answered LOTS of questions with unflappable patience. We learned a lot which helped in making a decision much easier. At no point did we feel ANY pressure or insincerity; this was EXACTLY the experience we were looking for — Alan was a gentleman of a forgotten time. He invited us over to his office, we sat, talked numbers, cars, options, and the like while casually interjecting a few off topic subjects. This man became a member of our family that afternoon. It took two more days of meeting with Alan; we were still undecided about committing to an F-Type and had yet to test drive one not because we weren't offered, but because we weren't ready — again, no pressure from Alan to get us in a test drive. He spent hours with us despite the fact that we could've walked away at any time...no questions. The third day, Alan, patient as always, asked if we'd like to take one out for a test drive...we did, Rio Wisbert was our guide, and the decision was made on the spot. Alan took us to the storage facility to see a few F-Types she was interested in, and she chose one. We went back to his office, Alan educated us on the leasing process since it's been two decades that we've leased, and got the paperwork in order. A day later, the deal was done, the car was prepped, and we were ready to go. Alan delivered the car as if he was the owner of the dealership; tremendous pride was taken in every step of the process. We were so very impressed by Alan; from day one we were treated with not only the kind of respect reserved for heads of state but also as if we were family. He introduced us to his son and General Manger, Jonathan Burnsides, who clearly picked up on the long last art of gentlemanly behavior from his father...class act. This WAS a family run business; about as "mom and pop" as you can get and we yearn for this kind of feeling in any situation involving a purchase. Ray Catena's enterprise is ENORMOUS, and still, the service was as if this was his sole dealer with only a handful of employees. What an experience. Alan and Jonathon...we cannot thank you both enough for what was THE best experience we've ever had in making a purchase of ANY kind, you made us feel fantastic. You have our business for the rest of our lives — and we mean that. This is how to run a business and treat people...you guys nailed it. Put the kettle on, we're spending our week at Ray's.

Joana Santana

I never thought I would ever be able to afford a luxury vehicule and thanks to Frank Nodarse I am driving my first Jaguar!!!! This guy is one the best people I have ever met!! He genuinely has a good heart and looks out for the customers best intetest. Frank went above and beyond to help me drive off in that 2018 Jaguar e pace!!! I will never go to any other sales person but Frank after meeting him!!

Simritha Jolly

Excellent service

Joyce Davis

My consultant was knowledgeable, interested in what I wanted and professional. He answered all my questions and concerns. I had a great experience.

Jeanne Gilreath

This is my second Jaguar purchased and serviced from Ray Catena in Edison. The Jaguar brand is outstanding and Ray Catena service is attentive to your needs and makes every attempt to ensure your satisfaction upon completion of work. My recent experience was with Jaguar Corporate when I identified an issue with interior trim. Jaguar replaced it due to circumstances and followed up with me to ensure the replacement work done by Ray Catena was done to my satisfaction. GREAT CAR! GREAT SERVICE!

D Dupree

Alan Banjany made my leasing experience painless. He was very professional and honest with the entire process which ease some of my anxiety. Every person I encountered while there was super welcoming and friendly. I would definitely recommend them to anyone looking to buy or lease a new vehicle.

Peter Richardson

Great team, great environment, even better process!

Tina G

Just leased a 2018 Jaguar F-Pace from Jim Mull at Ray Catena Jaguar Dealership in Edison, NJ. Jim is the sweetest person and follows up with what you've asked and answers all your questions asap. I live in New York and went to him in New Jersey, because a lot of dealers from various makers, tell you they have what you want and don't; trying to push you what they have. Jim was able to get us the vehicle we wanted, complete all the paperwork online and we were able to pick it up the following morning, also returning our leased Mercedes ending in a few days. Saving us the trip and hassle. Drove in with our old lease and left with the new F-Pace.

Ed Ogintz

My 2015 Jaguar XF was in need of service so I brought my vehicle to Ray Catena Jaguar. They performed the service and were honest to tell me that certain items that I thought I needed were still in good condition and did not upsell me on anything. Polite, courteous and efficient is what we expect and they did not disappoint.

Ismail Saleh

I spent 2 months working on getting into a new car, shopping across all brands and decided to go with the Jaguar XE. I was in contact with Mike Barreiro from the beginning, but since the Paramus dealership is significantly closer to me I dropped in and spent 2 weeks negotiating the car with them. I couldn't even compare the difference in the level of service. Paramus Jaguar "pretended" to help until they were caught in a ball of lies, and out of principal would never do a deal with them. At the perfect time, Mike from Ray Catena called me to follow up since our last talk and managed to work a deal that I was happy with, but dealing with Barreiro is where the value really is. He made sure to accommodate my schedule, definitely met my expectations as to what we discussed with no BS, and even worked on my deal on his day off. Thanks Mike!

Tim Sullivan

Great service from Frank Maglio and others.

JENNIFER ASCHETTINO

I was in a car accident at the beginning of October and my car was totaled. Figuring out what to do about a new car was the last thing I wanted to think about, but my experience at Ray Catena turned out to be the silver lining in the whole experience! Steven was extremely knowledgeable, patient, and dedicated to making sure I got the absolute best fit for my current situation. The entire staff makes you feel like royalty. I highly recommend the dealership, and Steven in particular, if you are in the market for a new car!

jorge taylor

Mr. Mull was very helpful and profesional. The car is great and the experience was outstanding.

Nader Sedfawy

Vincent was very professional, helpful, and hard worker! He’s the best car dealer ive ever dealt with! He was always in constant communication with me and worked very hard in getting the deal done that worked for me.

Allan Tiedrich

Always on time. Professional and courteous I have had cars from his Porsche. Mercedes-Benz and now jaguar. All a pleasure to work with.

Mark Scarano

Good service, but expensive. $1,800 for brakes.

Richard Gil

I called customer service for the past 4 days as I wanted to bring my jaguar for a repair. Customer service told me that the only person I could talk to is "Mary Bell" so customer service gave me her voice mail, I left a voicemail with my …

Michael Feldman

I visted Ray Catena Land Rover, Porsche and Jaguar in Edison everytime I go to Topgolf across the street since I am a car enthusiast I don't live close to this Ray Catena dealer. But the drive is worth it. I love looking at the cars here. It's absolutely amazing of a experience and I look foward to returning soon.

Kimley Davis

Cassidy C. was amazing. She made me feel comfortable from the minute I spoke with her. This was key because I trusted her to sale me a car that I hadn't seen or test drove. She heard what I was looking for and found the perfect car for me. I will definitely recommend her to family and friends and I hope she's still there when I purchase my next car. Contact Cassidy, she's the best!

Tim Jebara

A car dealer.

Sandra Erazo

I have never so smoothly bought a car. i had looked at 3 dealerships and because of an active lease was not 100% committed to making a major trade up to the car of my dreams. Given my location of NYC, initially Ray Catena Porsche was not the top of mind dealership being they are pretty far from me. I had a unique situation of getting out of a lease before getting into a Porsche. On a whim decided to call Ray Catena and scheduled a visit. Not only was the car I loved in stock, but Chris made the experience so pleasant and smooth. The dealership treated me as a valuable customer, arranged for everything to make it easy to get me into the car of my dreams. I especially liked their very warm dealings with no arrogance- truly customer focused. I had leased my Lexus and was impressed with Ray Catena and this second experience has solidified my loyalty.

Lynn V

If you’re looking for a Jaguar or Land Rover I recommend visiting this dealership. I had visited multiple dealerships in the past and had bad experiences. Now I come here directly because of their professionalism and customer service. I’ve purchased multiple cars from this facility and specifically from my salesman Jim Mull. He’s not only knowledgeable about the vehicles but works with me to find the right jaguar and range for me and my family. Highly recommend you visiting this dealership and sitting with Jim to discuss your next car purchase. Thank you Jim for being a great partner.

Mark Attanasio

Catena Jaguar picked up my car in Bay Ridge,Brooklyn and left a Range Rover as a loaner.Connor in the Service Dept.was great.He kept in touch, advising me of the new downloads they were adding to my F-Pace's firmware.I couldn't ask for better service.

Eric Winch

Everything about this car buying experience was professional and seamless. Steve and Dan were patient with us as we explored a number of different options and at no time did we feel pressured or rushed. Even after the purchase we are still in touch with Steve as he has followed up to make sure that everything is working out with the car. Again, a great experience and I would highly recommend working with Ray Catena Jaguar, and specifically Steve and Dan, for your next car purchase.

Howard Weintraub

Excellent customer experience from the time I was met at the service entrance until the car was returned to me, cleaned and vacuumed. All work was explained and my concurrence was obtained before any work was done. Happy to recommend the Jaguar service department to anyone who asks.

Ron Silbergeld

Always professional and attentive.

Jay S

Friendly staff. Fancy cars

Carole Poller

Knowlegible , organized and friendly people at the showroom. Leased SUV Jaguar in one day.

Beth Chen

I am most satisfied with the work done on my XK Jaguar at the Ray Catena Jaguar of Edison. My service adviser, Frank Maglio, was most helpful - over seen all the works needed be done and had it done. There is always a nice loaner car waiting for me. My most appreciation to all the Ray Catena staff..

Christopher Matos

James Mull made my experience truly enjoyable. James Mull has attention to detail and listened to every want of mine and complaint of my current/past cars. I showed up one day and he presented me the car i wanted without me asking for a specific model, price tag or any financial information. His presentation of the car which includes his knowledge, personality and honesty is what made my decision so simple. I purchased my car and i'm extremely happy. I look forward to my next experience with James and Ray Catena.

Percis Bansal

I've always had a bad experience in service with my new Jaguar. Issues are never fully resovled and car is returned without resolution.

George Stat

Professional staff all throughout our experience - Ray Catena has created an environment of excellence - I highly recommend them if you are in the market for a new vehicle.

Vincent Todisco

Every car dealer says they will continue to take care of you even after you close the deal. Most dont. Mike Lipani and the rest of the staff at Ray Catena are true to their word. I had a couple minor issues that cropped up with my car and they took care of them without any hesitation. Couldn't be happier.

Vinod Kachroo

I had a problem with my car and brought it back for repair. The service rep was very courteous and went out of his way to resolve my issue. I love this place and have two cars with them.

DONNA ESPOSITO

My name is Donna Esposito. I own a Jaguar which I purchased from Ray Catena in Edison, N.J. for the third time. The customer care, professionalism and courtesy are by far the best I have seen. The waiting area is extremely comfortable and a pleasure to relax if you have a problem with your vehicle. They gave me a loaner vehicle which was promptly there upon my arrival. All of the service representatives are friendly, knowledgeable and very dedicated to making the customer happy. I would highly recommend Ray Catena to anyone seeking a superior vehicle and outstanding service.

James Mahlmann

The best service center I have ever been to. And I have been to a lot in my 65 years of owning a car. Jim M

Rosaline Gordon

Maegan was one of the best salesperson I have encountered. She made the leasing process quick and easy. Her personal touch added to the experience. I cannot see going anywhere else for a luxury vehicle.

Uday Patel

Service manager was very helpful, gave me a loaner because an upgrade was needed to the media. Work was done sooner than expected. When they pulled out the car for me, I noticed that the rear right tire was almost flat. They took it back in and could not find any problem they just filled more air. Someone working on it should have checked the air pressure before returning it to the customer.

Ryan Crawford

Staff was very helpful and professional. Great experience thankful they helped me secure my first car!

I'm Crazy!

There is Jaguar and Porsche

Tony Neibert

Great group of people. Good people are the back bone of a good organization. Ray Catena Jaguar has good people. You know the rest

Stuart Garber

The service department at Ray Catena Jaguar has been 5 Star each and every time i have gone in for service.I have been dealing with Michael Indyk in Edison and he has been excellent . I highly recommend Ray Catena Jaguar/Land Rover for all your service as well as sales needs !

Hector J. Morisi

My Jaguar recently serviced, Mike Lofredo was very courteous and helpful. No problem.

Tamara Barone

Best experience and a pleasure purchasing a vehicle from Ray Catena. They make sure your getting what you want, are wonderful to deal with and very helpful.

sami shaban

Poor experience. I recently leased a new Jaguar and there was a warranty issue. I had to wait a few weeks for the appointment and was told that I would have a loaner car, and so planned my day accordingly. Upon arrival I was told that there was no loaner car since I had leased the car from Paramus Jaguar and not Ray Catena. That was an issue since they had my car for a few days. To top it if my car was returned with issue still in tact! A Ray Catena rep called a few days after to ask about my experience and if the issue was resolved; I told her no and continued on with the above and that I was not happy. I requested that she have a manager call me to discuss this further. No call after 2 weeks. Poor service Ray Catena.

James Monroe

When I first inquired about the Jaguar F-pace, Vinny immediately called me and answered all my questions. We met and he helped me out to get into my car. He is personable, approachable, and has a very good vibe to him. These are the types are dealers you need to hire.

Greg G

STAY AWAY - Not even a sliver of Customer Service No loaner provided for a luxury car with a breakdown for over a week in the shop... No call backs after leaving multiple messages... On delivery the car is NOT prepared at all If you have a choice just STAY AWAY from Ray Catena to save yourself pain of dealing with them. UPDATE Got a call from the dealership, just as utterly useless as the service. not a single question what the issues are... basically the vibe I was left with after the conversation was "...if you are dumb enough to come back we don't really care"

Nikolay Klimchuk

Here is the deal: those guys never get to the bottom of the issues. They fix everything with duct tape and give car back after few days, never do preventing actions beyond mandatory recalls. Yesterday my F-Pace hit 1 year anniversary and since inception: remote start works worse and worse, especially annoying in fall/winter, SIM card was unregistered so 3G was lost and I never got replacement (even though they promised it), can't send destination to nav system of the car using app, switch to UK english voice makes navigation system mute and so on. Summary: polite but extremely passive service. Don't recommend.

Maria Montanino

Just picked up my new F-type. My salesman, Frank Nodarse, made the entire experience enjoyable. Customer service at its highest level.