Reviews of Quality Auto Mall (Car Concessionaire)

Jane Mercante

Mr. Schwartz is one of the nicest service advisors I have ever met when I had occasion for car service. He was very cordial and knowledgable.

Daissy Ramirez

Diana Taveras is awesome she is helping me with my vehicle search and I will be going this weekend to buy my brand new Ford Explorer.

Al Canino

I went there for tire service, have my studded snow tires mounted. A OK, just wish they kept the Nitrogen tire service

anthony Lafragola

Place is a complete joke I went in looking to leave with a mustang the guy immediately took me as a joke customer service is terrible told me within the first 15 minutes that he doesn’t even want my business. I’ve absolutely never felt so disrespected in my entire life. I will never buy a vehicle from here and I will make sure all my friends and family no longer get serviced from here as well

minnie white

Amazing experience always wonderful to deal with Tim and I always end up happy.

zbigniew czarnecki

Ale took care of me very well in one day recall repair for my ford t250. Very happy with the vehicle and great fast service

Kimberly Moore

Its been a long time since I purchased a Ford vehicle. I went from Ford to Toyota, to Nissan and now back to Ford! I am completely satisfied and happy with my 2018 Ford Escape SE!! Folks at Quality Auto Mall were helpful and accommodating!

Sam Torres

Had a awesome experience!! Honesty and quick service thank you DANNY was my sales representative

Rob

My brother bought a car here a month ago. Danny was his salesman. Good place. Staff friendly. They didn't really try to haggle on price too much. Just a little which is to be expected by any dealership but overall we got the deal we wanted. My brother tried to get a car at paramus Chevy but those clowns didn't want to help us. So they lost a customer. My brother was really happy he got his car at quality. Well be back for future car purchases.

J Martinez

they are friendly professional and explain in detail what they see and can do for you

Henry Davila

Update: Traded in an old 2007 Explorer and financed a pre-owned Taurus, again Jared got us a great deal and the process was easy and stress free. It was my third time getting a car at Quality Auto Mall and with Jared. The service department is also great. I would definitely recommend this dealership. Professional and helpful. Second time leasing a car at Quality Auto Mall, Jared made the process easy and painless, no hidden fees or extra stuff that you don't need. Will definitely buy from them again.

Katherine Gillette

I had a great experience with the team at Quality! Paul Lagono walked me though the entire process and we were able to customize my additions for my new vehicle all while under budget. I highly recommend choosing Quality Ford, you will be taken care of.

Roberto Rodriguez

Great experience once again leasing my 2019 Ford Escape with Quality Auto Mall. Very helpful and friendly staff. Specially Ross, who have been helping me for 3 different lease terms. I definitely recommend Quality Auto Mall, if you want to lease or buy a Ford.

Elaine Dwyer

Had a good experience with sales quality is number one thanks

Saif Younas

i leased a new car from Alvaro last week. He was polite, professional and he listened to my needs. This is the 4th car dealership I went to. He was the first salesman who listened to what my bottom line was, how much i wanted to pay per month, and what type of car i wanted for my short height I called and emailed the Quality auto mall and told them what car I wanted. They didn't have it in stock but told me they would call me when they got it. 2 weeks later, they contacted me and told me to come in and test drive. He didn't try to do a bait and switch like the other dealerships. With the other 3, they told me they had the car i wanted, yet when I went to them, they didn't have the car and tried to sell me something else. Before i knew it their down payment was high, the car was way too big and the monthly payment was more than I wanted to pay. They wasted my time. But with Alvaro at Quality Automall, I was treated with honesty and respect. The rest of the staff is courteous and friendly. Very good experience here! verified true customer, Pascale Kerlegrand

Stanley Maljers

It is always a pleasure doing business with quality auto mall excellent service by Danny Definitely will recommend Quality Auto mall and specially Danny to get you into an new FORD

Derek Dean

I went in as they were the only ones willing to do a factory recall job. The man working the desk, who's in charge of the service center is great. Al it might have been. Since I was there for a an airbag recall, I got a full service done as well, and after 4 hours, I left in a great mood. Right away I noticed they cracked my drivers side mirror, not a huge complaint. I can fix it. After all, they were the only place that would do the airbag. After they said they couldn't read my computer codes, I told them, that's weird. Because my cheap Amazon one works fine and dandy. And their Ford Motors code reader didn't work. Odd, this should have been a red flag for me. But the guy at the desk is so pleasant, you forget that other people working there might be complete incompent, which I soon found out. As a week later the engine maintenance light came on, not the service soon light, but the get it checked out now light. A light that has never come on in the time I've owned my car and driven it coast to coast multiple times. I checked codes (which again, worked fine and dandy with my Amazon device), and my transmission wasn't getting pressure. I put more fluid and Lucas stop leak in, and topped it off every week to make sure I was okay, and my problem was solved. It was fixed in a band aid fix the issue for now kind of way. But a month later, my car began slamming into 1st gear, in a rough transition that made the car jump forward. Soon after I lost forth gear. So for a day i could only go 45 miles per hour, anything more was possible, but the rpm gauge would have maxed out and I'd burn my engine up. I took my car to a trasmission shop, (AAMCO in Hackensack) explaining I don't expect a fix, but for then to do a flush and maybe new fluid helps. AAMCO said the damage has been done but they'll look at it. Then an hour later the technician came out and told me whoever worked on my car last, never put the transmission filter back on. It'd leaked fluid since Quality Auto Mall worked on it. The transmission filled the pan, damaging components and flooding the solenoids. AAMCO managed to fix the situation. People should know I have a 2006 Ford Fusion with 197k miles. I check the codes after every oil change because I take care of my car. And despite all I've done with my car, it still runs perfect. But someone at Quality Auto Mall made the incompetent move of not replacing a filter and letting my car leak everywhere. Damaging transmission and who knows what else in the process of providing a service I paid for. I called, and was transferred to a women who I explained the entire issue to. After hearing me say, I want to know if they have cameras and I need to know who screwed this up, she said, that's not my department. I said, you're in the service department, she said, yeah, but not that part and she transferred me to someone who never answered. I left a message, I called again. No response. I still have yet to ever hear from them or find out how they managed to forget to put filters and plugs back. I would advice anyone with a car over 75,000 miles to never go here. Because right before I left, they told me I should seriously consider looking at one of their cars, because mine won't last much longer. And they were right, they have people who screw up that way ensuring the car doesn't last much longer. It's been months since this review, my car is fine as ever, and has another 4-5,000 miles on it. All because I had to pay someone else to fix all the screw ups Quality Auto Mall had made.

Rosario Romero-Rey

Have been a client of Quality Mall for a few years. Drove in for oil change and a tire check that had a leak. Staff was courteous, pleasant, and business like, as always. Although there were quite a few people there, I was in and out in an hour and a half. Had the service done, replaced a tire, and they checked the other tire that was a concern, but they said it did not need replacing. Price was acceptable and comparable to other dealerships.

Cynthia Johnson

I am so disappointed after going here to have my truck serviced for almost 5 years I feel totally disrespected and angry. I came in a month ago because i kept hearing a rattling sound it was on a Friday afternoon not only did they not put the carnon the lift to see what the probkem was they didn't even open the doors to bring my truck inside. When the manager came in after telling the tech not to move the truck he breezed past me to tell me I needed a whole new exhaust system it would cost $1600 and never stopped. He walked away with nothing else said, never put my car in the system just left me and my daughter standing in the waiting room by ourselves. Now as I stated I have been getting my truck serviced for almost 5 years since I purchased my SUV from here, so why if I get my oil changed like clock work I find over the weekend that I have absolutely no transmission fluid in my truck and I need new rotors and brakes in the front especially when I specifically asked were all the fluids on before I left and if my brakes were Ok? So today 07/12/18 I called to confirm the last time I had my oil changed at this establishment and found out it was 03/2018, I was also told that could no longer bring my car to this place because of the negative post I made on the internet. I think no its time to contact corporate.

CHRISTOPHER LYNCH

Went on Monday to Quality Auto mall tried to get a deal done I have not hear back from them knew deal could not get done waste of time and the payment was too high Dan tried to help I feel all Selling cars is run by the Mafia and I hate going to dealerships because they make you feel like a bum and my credit is probably no good as a consumer it stinks.

K. C. Pierson

Enjoyed my time here. We could not come to terms on a beautiful Audi. I need to spend more than anticipated. Used car salesman Dan Sangirardi was great and informative. Will be back again to give them another chance

Christina Christie

Allen in the service department is truly the best. I dropped my car of this morning got a friendly greeting and a warm welcome. Even when he called to tell me my car was finish so kind and friendly on the phone. Then I went to pick my car up and he remembered who I was the moment I walked in. Truly a great experience you don’t get. Thank you Allen.

Nareliss Velez

Super easy and comfortable experience! You truly treated like family. Highly recommended. Ask for Eliud. Amazing man, extremely knowledgeable, very considerate, immensely kind and really invested in you and what is best for your life. Not just trying to sell a car. Just really wowed!

spencer kates

Carlos Santana (yes that is his name) is in charge of the service department. Carlos is an incredibly friendly and respectful individual. Carlos considered my schedule and was helpful in arranging my seamless drop off and pick up.

Carmen Pagan

I had the best experience. Mike my salesman was professional courteous so helpful. The transaction went so smooth. I spent no more than maybe 2 hrs alltogether. Thaks Quality Auto Mall for making my experience a ln awaome one.

larry lusha

They play alot a games and the salesman Dan is a pure liar (hidden costs. saying one thing and changing his mind). I wish I could give it negative stars. i paid for a nice truck with no mats. A 40 thousand dollar truck . Instead of dealing with run a rounds I went and bought new ones. Really not worth stopping by there.

Craig Jackowski

Just bought my 6th car from Mike S and Ross D at Quality. Treat me like family and I'm a customer for life!

Alexis Garcia

Went to Quality Ford yesterday following a great recommendation from my boyfriend whose had two past great experiences here. I needed to get out of my lease and get into another one with a similar budget. We worked with salesman Ross, who was courteous, helpful, and managed to respect our budget and be truthfully honest when he had to be. John, Rob and the rest of the staff were great as well. So happy with my experience here, definitely recommend buying a Ford from Quality Auto Mall. I'll be going back for an Explorer once this current lease is up! Thank you for your great service!

Susan Foyle

Michael in Used Department is a Great guy! Sold me a nice 2015 Ford Focus ! Car run great! Dan is a stand out professional. The whole process was smooth and easy. No hassle at all!!!!

deborah fatouras

I’ve been a customer of Quality Automall for many years. I just leased a new vehicle. The sales staff and service are excellent. They go above and beyond to make leasing or buying a vehicle stress free. Very helpful. I will continue to buy or lease vehicles with them.

justine Parker

After they couldn’t get me a loan for a car, they ran my credit 5 times a week after without my consent. When I called and spoke to the manager Dan, he told they wouldn’t do that. I told him I understand but it was done and I have proof. He took down my information, said he would get in contact with me and never did. I will definitely be talking to my lawyer about this.

J.T. Guenter

I switched from another dealer for maintenance and service to Quality Auto Mall. The staff at Quality Auto Mall are professional and experienced. They will explain in detail what work has been done or needs to be done. It pays to have experienced staff. As a customer I will continue to go back to a place when they have such professionalism and experience.

bebo valentine

I had an absolutely amazing experience here!!! Jared, is the man!!! He got me approved in less then 20min!!!

Daniela Munoz

Just leased a Ford Escape from this dealership. The experience was great. Alvaro was very friendly and answered all my questions! would definitely recommend!

Julie Grandstaff

Had a good experience here. We saw a car online and called about it within a few days. We were specific in what we needed. Went in on Friday night and Dan was very helpful. We put a deposit down and then, since it was almost 8pm, we gave our information and were approved the next day. It was late and we were flexible - so was the dealership. We came a few days later because of our busy schedule to pick up the truck- it was clean and ready to go for us. Overall, very good experience here.

Alexi Kshishtovskiy

Can't say anything bad about this place. Was here once, the person who worked with me was polite and helpful. Unfortunately, they didn't have the car I was looking for in price range I had in my mind.

worldbrg .

Great honest people to deal with , I bought my 3rd truck from them last week and love it , Ross took really good care of me

Lukas Radek

PARTS DEPARTMENT I am very pleased with the service I received while ordering parts from this parts department. I have not received service this good from any other dealership. My experience revolves around ordering parts that aren’t in stock items. One part was on back order but this department was able to get it for me through secret Ford parts network. Part arrived shortly and for the same price fords internet parts store charges. It’s a no brainer to go to the dealer where you see the part before paying for it plus no shipping charge. Anyway when picking up the parts the young man helped me inspect it for correctness and any damage. I was always asked for the VIN in order to get everything done correctly. Great Work Ford. Thank You !

John Leadbeater

I went in to test drive a Focus ST, of which there are 4 on the lot, according to the inventory on the website. I am a qualified lessee looking to get into a new vehicle. However, George informed me that I could not go on the test drive because the one car he attempted to let me drive "had a dead battery." After his attempt to contact the mechanics to get it jump started, I was informed that the mechanics took the jump starter to service a car offsite. How does a dealership only have one battery jumper? Do they not have jumper cables? Or did they take me for a fool? Needless to say, I am extremely pissed off by the way I was treated at this dealership and my business will be taken elsewhere. It is extremely disconcerting that I went in to look for a new car and was told to come back tomorrow to test drive a vehicle. This is highly unprofessional and is a mark of terrible customer service. I cannot trust a dealership that does this to its customers and I believe that you shouldn't either.... Thanks for your holiday spirit!!!!

Lisa Giordano

Second time purchasing from Quality Auto Mall, Rutherford, NJ and I couldn't be more satisfied. No games, knowledgeable staff, large inventory and great pricing. Tim and Mike were pleasant to work with-no hard sales tactics, no uncomfortable waits, no stringing along. Pleasant experience overall.

Joseph

Vehicle was serviced quickly by very courteous staff. Completely satisfied. Absolutely nothing to complain about. Was on my way in 30 minutes.

paul longano

Great Dealership and friendly staff!

Todd T

Great place, friendly sales team.

Joanne Dippel

I had several items (not covered under warranty) replaced and I must say they did a fabulous and timely job and the staff - most especially Tommy were great to deal with.

Orlando Chamorro

Flat out phenomenal customer service here! Went to check out a lease on a car for my wife and we treated great! After having the worst customer service at Jersey City Ford we came here for a second opinion. The staff here is honest and truly cares for the customer. They explained everything thoroughly to us and truly cared about our purchase. Alvaro was a outstanding sales men who answered all our questions and addressed our concerns. A big thank you to everyone working there as we couldn’t be any more grateful for the honesty that this business provides 10/10 service!

yasin basci

Carlos from Service Department is awesome. Best service for our commercial vans. Honest people and reliable service.

Buzzcut9 Breeze

I used to have a Ford Focus. Now I have an Elantra and they still treated me the same, same courtesy, prompt service, good service. I will come back to them again.

Mattenvious Plush productions

My wife and I had a very bad experience with another ford dealer located in Jersey City, and we were told by Ford corporate to go to Quality Auto mall. I went into quality auto mall not sure what I wanted to get. Wasn’t sure if I was going to lease a new car or buy a used one. I was introduced to a sale person named Elliot Valdez. He was working with someone else but he came over said hello and told my wife and I he would be right with us. Within a couple minutes Elliot came over asked us some questions and he was very informative and responsive to all our questions. It was the first time I have bought or leased a car and after leaving the dealership I didn’t feel like I was jerked around, and I didn’t feel like I had been ripped off. Elliot is a great sales person he was very kind and helpful. I guess I just appreciate that old school helpful, Customer first style. He said he had 20+ years experience and it showed. My wife and I are very happy and pleased with our experience today. It’s a great feeling having someone like this helping you out. Because of Elliot Valdez I would highly recommend quality auto mall. And I will continue to do business with them.

wael bader

I just got my new Ford Explorer there have a wonderful service I recommend everybody to deal with them.

Zack Goodman

Treated fairly and with great attention by Conner Luland on a trade in. Rob Portee was great to deal with as well.

Sara Kerr

We just bought our Ford Escape from this dealer and it was such a good experience. Our sales rep, Paul, was accommodating, never pushed us on anything, was happy to answer all our pricing questions, and didn't try to sell us a car we weren't looking for. The entire process only took a few hours and we left with a great certified pre-owned car that we're extremely satisfied with.

Mark Krajewski

Visited Quality Auto Mall to look at a vehicle on Dec 6, 2017 between the hours of 3 and 4:30pm. I walked the lot for roughly 20 minutes and had no contact made with me. I decided to walk over to the Pre-owned building to find a salesperson to assist me. I noticed one person in a office barely visible ruffling through paperwork. Instead of being greeted and welcomed I had to walk over to the office and ask for help. Response was what are you interested and give me a minute. Took him a few minutes and he came out and grab keys to the vehicles I was interested in, took me outside and started one vehicle(which barely had enough power to start but eventually did). I began to look over the vehicle and he once again asked me to give him a minute and left. While siting in the vehicle and checking the functions of all buttons and screens in the vehicle. I look up and he's standing in front of the car having a cigarette yeah I understand you need one, I smoke to but you don't smoke while showing a car to a potential customer. I decide that the vehicle I'm in is not the one for me, I asked for the keys to the other vehicle and proceed to inspect it, bam again I'll be right back. Honestly if you where that busy you should have put another salesman on me to answer questions and tell me about the vehicle. He returns I tell him okay lets talk about the car see what we can do at which point I expected to be asked to test drive the vehicle which I was never offered. Instead I was told to come inside and take a seat. Fine we can talk numbers I can test drive the vehicle later. I asked why its not Certified Pre Owned and asked if it could be was told sure as long as it was preowned prepread and the info was in the folder. Never went to look at the folder and started to talk price. I did inform him that I was working on 3 other deals for the same year, model, and trim vehicle with the same mileage and options one being better equipped and already CPO certified and a lower starting price and I was also going to be a cash buyer. Was told that's even worse to pay cash and the finance manger isn't going to like that. Really I didn't know paying cash for something was frowned upon and who cares if the finance manger doesn't like it I'm not financing and they doesn't own the dealership. We went back and fort told him what my budget is and what I was willing to spend all in for the vehicle, still no check if the vehicle can be Certified no test drive offered and no check with a sales manager if the deal can be done. At this point I knew my efforts to make purchase and drive the vehicle away that night are pretty much non existent. So I let the salesperson know to pass the deal along to his higher ups and let me know. At that point I allowed him to capture my contact information also informed him that I was leaving and going to another Ford dealer in the area. No attempt to keep me engaged, no attempt to make me a customer. I did own and operate my a few of my own business and even a Pre-owned car lot for a few years and I never let a customer walk on to our lot with out being greeted within a minute if it was raining or snowing and the customer didn't have a umbrella we lent them one if it was cold we offered coffee and tea, if it was hot we offered cold water. We made every attempt to make a deal with a customer. Didn't mater if it was the beginning of the month the middle or the end we wanted you as customer and if not customer a happy potential customer. I guess this practice is lost at Quality Auto Mall. If the Dealer Manager or Owners care enough to contact me my name and number and email are in your system. Im not saying saying that every experience will be the same yours might be better it could be worse. I'm just telling everyone about my experience. I also omitted the sales persons name(the dealership can find out who it is by simply entering my name and seeing who inputed it or contacting me) as not to spot light him publicly it is up to his supervisors to inform him of any potential need for correction.

William Pereira

Great service but like any dealer I paid for it

Thomas J Sabia

Excellent service and friendly service technicians. Al is your man.

Jeff Peck

The managers in service are the best especially Tom Dickman

Norma Garcia

It was our first time looking for a lease vehicle and we visited Quality Auto Mall following a great recommendation from my father, who had recently leased a Ford Ecosport. We were nervous and had many questions. We worked with Jared, who was knowledgeable and welcomed every question and concern with a smile. He made this process easy, quick and comfortable. We were able to leave with a 2019 Ford Fusion Hybrid with a great monthly payment. He was even able to take my 2005 Toyota as a trade-in!! UNBELIEVABLE! Thank you so much Jared and the Quality Auto Mall family for making our experience a great one.

eric entwistle

I just purchased my second car with salesman Mike Brennan. Twice I have had the typical experience at other dealerships only to sit down with him and in about 5 minuets negotiate a deal that made my wife and I very happy. The entire staff at Quality Auto Mall are friendly and helpful. Go see Mike. You will be happy you did

marion t

The service at Quality Auto is great. They are courteous and they quick.

Diana Curiel

I leased my 2018 Ford Escape from this place. They are very helpful and fair dealership. Thank you Quality Automall ! I recommend this dealership to my friends and family members.

Alex Figueroa

Want to thank Ross and Robert for all the help to get into an awesome Fusion. Excellent customer service experience!

kenya pauldo

The staff members that worked with me were so helpful and welcoming!

Nancy Gulino

we had a great experience with Quality auto mall. The salesman was very courteous and very helpful. Our salesman Danny D.. is very very good at what he does. My spouse and I are forever customers with Quality Auto Mall. Keep up the great work....

Greg Ombalski

Easy and quick. Didn't need to schedule ahead of time.

Juliana Paternina

I would def recommend the salesman Conner. He was great from beginning to end.

Ramon Medina

Nice experience. Carlos is very friendly and helpful person.

Oscar Balloveras

Overall great experience with the test drive and purchase process. My salesman Chris Gerrity arranged the test drive immediately upon request and was very knowledgeable and professional. The credit approval and processing was quick and easy. Probably the fastest from start to finish that I have ever experienced. The price was competitive— and I checked a 500 mile radius. Glad I found the RAM 1500 LIMITED exactly like I wanted. I’ll do further reviews on service when the time comes.

Juan Michelis

They sale a car to us, we leave the dealer a month ago, they never switch the insurance to the new car, let me go with out Insurance , we found out after day, call , talked to the supervisor Mike , the Vendor was Eliud , which dealer let you go with a car without changing the insurance Very bad service

Toniann Siri

I loved going here I had an amazing experience with Daisy helping me to schedule a time to come in and Eliud was awesome and now I’m leaving happy with my new 2019 Ford Escape ❤️ Thank you so much

Brian Donohue

No Pressue, No Haggling, Straight best price from the start!!

Frank Fernandez

Great dealership. Dan was very accommodating. I recommend visiting them before buying your next car.

Megan Luterzo

Everyone I've had the experience to work with was very friendly, from sales to service!

Leo Parry

The service manager that booked me in went above what he had to do. I had recently purchased a new cell phone and was really having a hard time getting the Sync set up so I could use it with my 2010 Fusion. I asked him if there was anything special I needed to do to get it to work. The gentleman took my phone and set it up for me. The repair Air Bag recall was a little longer than I thought it would b but better wright than put in wrong. Also did a 40,000 mile checkup. Will come back for my next service needs.

Mike Landy

Stay away from this place. Slimy sales department and an even worse customer service department. They will try every way to rip you off and they do not stand by their product. Refused to honor warranty and now I need to fight them legally.

Imthiyaz Randathani

The worst experience I ever had from a car dealer. Our company has been using their 4 cars for last one year for lease. And when we visited the store for renew we have experienced a very ridiculous approach from their side.

Susan Glynn

I've bought my last 3 cars from Quality and in the next month planned on going back for a 4th but unfortunately Service Department is awful and keeping me away. Quicklane is outstanding but actual service; Carlos, Allen & Jeff, is terrible. They don't communicate with customer when car is in for repair and have kept my car for numerous days without calling me for permission or with an explanation as to why. This morning was the last straw I called and spoke to Carlos. As I was telling him what the issue with my vehicle was he said hold on and transferred me to someone else's voicemail. He never said he was transferring me or why. Needless to say I hung up and called the Service Manager, got his voicemail, left a message and told him what happened and that I was switching dealerships for service which I did. My vehicle will be fixed tomorrow at another Ford dealer. Bye, bye Quality Service!!

Lois Powell

Quality Auto Mall offered me one of the best experiences I've had to date. The staff were all so cordial, supportive and knowledgeable. Ross was the sales person who delivered nothing but TOP CLASS service. He's to be recommended for his knowledge, passion and expertise! I'm loving my car and I'm spreading the word to others!

Miguel Figueroa

As always premium customer services

Rick Stephen

Recently leased the third vehicle in the family from Quality Auto Mall and have had continued satisfaction on the pleasurable experience thru-out the process and will without question highly recommend the dealership and it’s employees. It’s is nice to see familiar faces in the sales area as well as service. Having had negative experiences at other dealerships in the past, I appreciated and enjoy the confidence in my business with Quality and look forward to future auto purchases!

John Alvarez

Thank you John Andrini for taking care of this matter. I know that everything was a misunderstanding. Thank you for living up to the promises you made when we purchased our 2018 Ford Escape sel last year. Great costumer care !!! A very big thanks to Alvaro Curiel who made sure costumer satisfaction was his main concern. Thank you for being honest.

Jim Petrocelli

Salesman was excellent ....Time in dealership was minimal and price was around where I expected for what I got. Would definitely recommend buying from them. No pressure , no haggle purchase

corina araneda

Eliud is great! Myself and my family have purchased cars there in the past. He is really great and really listens to what you are looking for. He took the time to take us around the lot to see different cars and colors of cars. He also showed me how everything works in my brand new car and even connected my phone to my car! It was a wonderful experience!

Joel Freiser

Quality service! Great one-stop shop for lease, sale and services.

John Hroncic

Not even worth rating..

Carole Miller

I spoke with Ross on Wednesday 8/21 to let Quality Ford know that I was buying my 2017 Ford Escape. Our 1:00 appointment was prompt and Ross was very knowledgeable when answering my questions. The process was completed in about an hour and I was back on the road in no time! Also, kudos to Daisy for setting up the appointment. Thanks to all for a very positive experience.

ELIZABETH CABELLO

I have been a customer for a number of years , leasing and purchasing , always an excellent customer service...Very happy with my cars , Danny is fabulous would recommend this dealership ...

Gary Gilfoy

Wouldn’t buy I car from them again horrible lied to from the beginning salesman Danny is a con artist typical salesman doesn’t care about the people was also promised a first oil change free cause we paid extra for tire and wheel protection but finance dept Robert never answers the phone and never returns calls needless to say we will never do business with this dealership again and either should you!!!! My son bought a truck from all American in Hackensack what a complete difference salesman are nice do what they have to finance mgr was awesome and he got life Of the lease oil changes do yourself a favor make all American ford be your first stop

Megan Ezzo

Al in the Service Department is great! Recently brought my Escape in due to transmission issues. It was going to take a few days to fix, so he hooked me up with a nice loaner from Enterprise so I could get to work while it was being fixed, which was covered under my warranty. Made the experience as painless as possible and got my truck back driving like brand new again. Definitely trust this Service Department with my vehicle maintenance needs. Thanks Al!

Tamika Mckoy

Wonderful service! Everything wrong with your car is broken down and explained to you by Mr. Al. Timely and dedicated to getting the job done right. If you have a Ford and need great work done, make the trip and go.

Jessica Perez

Had a great experience at this dealer! Eliud Velez was amazing to us, he explained everything to us and was very honest, would recommend him a 1000%, Tim from finance was also great, he worked with out budget and made our purchase happen!!! Thanks so much Quality Ford team!

Tom Steinel Jr.

Great experience as always! There is a reason my family and I continue to go back to Quality! Highly recommend to all my friends and coworkers. Great sales staff as well as customer service. Never had a question unanswered and all staff had time for me and never rushed any decision needed to be made. Great people and great service! Don't miss out!

MK Motosports

Had a great experience purchasing a pre-owned vehicle from Dan SanGirardi at Quality Auto Mall. He was upfront and honest, personable and easy going. When it came to whether or not we wanted to purchase we didn't feel pressured. He listened to our concerns and addressed any and all questions we had. He made purchasing our new vehicle an easy and stress-free experience. Also, we had the pleasure of working with Carlos Santana from Quality Auto Mall's service department. He took care of a small issue that we had with our new purchase (no questions asked and free of charge). He even apologized and was sympathetic to our situation. I would highly recommend this dealership as they are easy to work with, friendly and fair. If we weren't from out of state we would be returning to them for routine service. Thank you again, we are really enjoying our new vehicle!

Dorothea Wilinski

I worked for this ford dealer just out of school when the current owners Sam and George were salesmen. Nothing has changed from 40 years ago! Quality has always been important to them and giving you the best deal. This location has the best salesmen and the owners always put your needs first! I just bought my 8th car from them yesterday and the experience each time is wonderful. Thanks to my salesman Danny and to Rob, and the sweet Receptionist Kathy. A special thank you to the owner Sam! If you are looking to buy a Ford, this is the place to go! Thea

jude ronchi

Frank was very helpful..got me a hard 2 find part

Juan A Gonzalez

i have a wonderful experience with eliue he took the time to explain all the details and pation.this is my 4 car and the financial department was very fair.like always.tanks eliue and the ford family.

Greg DeMarco

Always excellent customer service. Both Allen's work hard

Boris Polo

i went to Quality Auto Mall and Jared greeted us when we arrived on the lot. He was courteous, knowledgeable, and very patient throughout the entire process. We finally chose a certified Ford Edge. Within a couple of hours we were driving off in our new vehicle. We are happy with the purchase and would return for future vehicle needs.

Haomin Jiang

QuickLane charge customer money whatever they want. Every time I’ve been here, there always issue found.They provide sort of discount for the quote, but guess what? They did not acknowledge the discount when you check out. Horrible management. Won’t recommend to others.

Robert Busha

Professional through the purchase and always delivered on every service occasion. Shuttle service is extremely important to me and Lou has become a friend. He always speaks highly of the company.

Dajanna Panta

Good experience and very friendly. They have good customer service.

Kirby Mack

My 4th Explorer.....no problems with sales(Danny D) and the Service dept is top notch. Went to have my truck serviced this morning at 730a out at 8a.

Joseph Baumann

My daughter and I went to Quality Auto Mall to look at Certified Pre-Owned vehicles about one week ago. Having dealt with many car dealerships in the past, I was ready. To my surprise, when we walked in the entrance we met Dan. He was a very laid back and not in your face kind if salesperson. Not the typical shark that I have dealt with at other dealerships. Dan was extremely helpful and walked with us through the lot. He was very knowledgeable about the inventory and the features available with each vehicle we looked at. When we wanted to test drive the vehicle we were interested in, Dan sat in the back and let my daughter and I take it for a spin. When it was time to negotiate Dan did his best to get us the lowest price. He was a pleasure to work with. Today, we picked up our plates and he escorted us to the service department because our car didn't have a front license plate bracket. He made sure everything was perfect and told us if you have any issue, bring the car in and we will take care of it. I dont normally recommend car salesmen, but if you are looking for a great experience, visit Dan at Quality Auto Mall. He is the best. Thank you Dan.

Christine Peterson

Dan in certified used is wonderful! Super down to earth and honest. Helped us with our new vehicle and got us a great trade in for.our old one. Highly recommend Quality Auto Mall and Dan. And the gentleman in warranties was wonderful also. I would recommend them with confidence.

Karl Petry

I had my car serviced by Quality Ford recently. The service department made my experience trouble free. I made the appointment, dropped off the car and it was quickly serviced. The service rep was polite and made sure that I was satisfied with my service experience. I highly recommend Quality Ford, I wish all dealerships treated their customers this way.

Brianna Wilson

Absolutely ridiculous service. Leasing a Fusion and having trouble with the transmission. Was told it cannot be looked at for another month because they only have ONE mechanic. Stuck with no car for a month. Lack of compensation. No loaner car for the time or assistance with a rental. Terrible experience the last few years with Ford cars and will not be getting another at the end of this lease.

Gonzalo Ramirez

Great experience picking up my 4th vehicle. Danny and John, both provided great service going the extra mile for me. I'll be back.

Nicholas Fiallo

I had a great experience with Quality Auto Mall in Rutherford. I first dealt with Diana from the internet department. She walked us through the different options and set up an appointment for us. When we got to auto mall we had the pleasure of working with Mike Brennan (our salesman). He made the experience painless and quick on our lease. We knew what we wanted, he worked it out and found what we were looking for. Great experience all around with these guys. keep up the great work! and look forward to working with you again in the future.

robert portee

Excellent service and friendly staff. I was sure it would take a few hours but I was out of there in a short time. I would definitely reccomend.

Rachel M

Great dealership...felt no pressure when I visited multiple times...worked with Mike Brennan...found the Ford Explorer that had all the features I was looking for and the color I wanted. He answered my many, many questions about the car and about leasing (my 1st time leasing). The experience was a very easy and pleasant experience which is not usually what I've experienced with other dealers. Very satisfied. =)

Cainan Wallace

Great Experience here and Great people. I bought my first truck and I couldn’t be any happier. Highly recommend this ford dealer.

Brian Barroqueiro

I bought a certified use vehicle and was missing a key for the spare tire. They got it for me extremely fast!

Mark Chizmadia

Been doing business with them for 20 years since they were Elmwood Ford. Be sure to stop and see Elliot in sales. He is a gentleman and honest. Always a pleasure to do business with him.

Luigi Fernandes

Super fast oil change!

Alvaro Rodriguez

Thank to jaret walker and Conner luland ""

Marilyn Baez

A bit high priced, great staff & knowledgeable staff

David Lee

Great selection of cars, friendly staffs, I love love my fords!

Lauren Havens

I had been taking my Ford here for service several times. I took it for a full 50K mile tune-up less than a week ago though. This morning, the car battery was so dead that jumping it didn't even work. That should have been caught during the tune up. When I called the shop about this, all they didn't apologize or offer to help, not even send someone out to fix it. This was subpar service on many levels. I've heard other stories about the bad service work done here, and now I can add my own experience to the list unfortunately. I was thinking about buying a replacement vehicle in the near future. I certainly won't be buying from here now!

Jennifer McCusker

I highly recommend Quality to anyone. My mom had an engine fire on the parkway and by the end of the day she drove home in her beautiful new 2018 Ford Escape. Our salesman Alvaro Curiel was amazing, helpful and very kind. Finance dept was great. We are very happy. He has followed up with us to make sure everything was ok and to let us know she can contact him if she has any issues or questions. Thank you again Alvaro for helping to turn a nightmare of a day into a great ending of the day! We will be recommending you to family and friends!!!!

Saira Soto

Great attention, felt they gave me a good deal and treated me respectfully and attentive. We got two cars a lease and a financed, they did everything possible to give us what we needed for our budget, and good financing options. Plus they fill up the two cars!!! Thanks a lot!!! We are very satisfied

Linda Mendoza

Horrible service ! Went in for a 65mile maint and was told it would be 45 mins. About 1 1/2 later i went to see what was going on. There was a different lady at the desk, no one knew why i was there and couldnt find my paperwork. Then was told they are doing the oil change now. Half hour later oil change was done. 2 hours i sat waiting for a oil change. When i brought it in for 65k mile maint. Unbelievable! Never going back

Vanessa Paz

Wonderful service! I don't usually write reviews but their Service Department certainly deserves it! I took my Ford for a few repairs and I was surprised by such a wonderful staff. They were friendly, joyful and made my day a little brighter. I am really thankful for the great people working there. Often times we spend more time with clients and coworkers than with our own families, so that is the way to go! Keep up the joyful work environment!

Melani McDonald

Danny was very attentive and made us feel very welcome. He knew what he was talking about and had an answer to every question.

KerryAnn Samuels

Great service and friendly staff!

Sandy Makris

Quality Automall is the BEST! I've purchased 2 vehicles from Paul, the Ford Edge and Explorer. I love my vehicles and I love my sales rep Paul. Stop by Quality Automall if you want a great deal and friendly staff! My family purchases from Qualty As well. I would recommend them to anyone.

Tom Rossi

great dealership been with them for 8 years always took care of any issues i highly recommend them and carlos and steve in the service area are very helpful

RJ One Auto Repair

Good thank you full

Angela Moore

Best place to buy a car. See Tim.

Babar Mirza

Extremely disrespectful and insulting sales people here. At the contract signing, when I learnt the interest rate I was being charged on the car loan, I told the sales person I would not take his financing as I was approved for a car loan from a bank at a much competitive rate. The sales person got rude upon hearing it and said “this car is not for you”. I felt very insulted and just got up and headed out to the door. Stay away from this dealership, especially Danny Dindial. Will be following up with Ford Motors.

Gary Tyler

Great place no problem getting your vehicle worked on

Ricardo Camacho

Quality Auto Mall best place to buy your car get it serviced clean and very knowledgeable service reps

Luz Mendez-Jimenez

The staff at Quality Auto Mall have always been attentive, professional and caring regarding our needs in purchasing our vehicle. Our sales rep Danny Dindial has always been the one to help us in the purchase and leasing of 3 vehicles and now our 2 daughters are also driving in two new vehicles with Danny’s help. We would recommend Quality and Danny to anyone looking to buy or lease a vehicle. No need to go anywhere else.

Joe Trunzo

l have been to Quality auto mall a few times for service on my van. Everyone has been great. Service mgr Tom and his workers extremely knowledgeable and helpful they all go out of their way to help you right down to Al who picked me up and got me to auto mall THEY ARE THE BEST. I would never go anywhere else and recommend them highly. Joe trunzo customer

Gary Paluzzi

Great parts department! They had exactly what I needed for my wife's SUV.

Carolyn Chakmakjian

Just leased my fourth car with Quality Auto Mall. Always a straightforward and easy experience. The people are friendly and nice to work with!

Sinead Crews

Ross was fair and very helpful! Love my new Ford!

Na Wspolny

Best dealer in New Jersey I purchased 3 brand new and 2 used cars from them. Ask for MIKE BRENNAN Best salesman got me wonderful deal on my 150 pick up truck Thanks Mike Andy.

Marianne Von Cappeln

Purchased a vehicle in 2010 and have used Quality for my service ever since. ALWAYS treated with respect and concern. I would never go anywhere else for a Ford.

Jeffrey Lunsford

Great people

Armando Rodriguez

Excellent customer service.

Alex

The folks at this dealership are great, They are very honest and helped me to get the car I wanted at the price I wanted. Alvaro was my sales person and he was top notch!! Tim was my finance guy and he was excellent!! Thanks to the GM John for his help, he really went the extra mile!

Kelley Ann Agresta-Foss

Paul went above and beyond to make sure that I left with my new truck feeling 100% satisfied and confident that I got the best deal! Thank you Paul!

Brian Pawlowski

The customer service is amazing. I did not purchase my vehicle through them, and that was a big mistake on my part. They were able to solve the issues that my other dealership could not figure out. Amazing staff. 10/10 would recommend.

Christian Romero

Good place to buy a good car

William Cairns

We have worked with Danny before. He is a great guy who makes the process as simple as can be with his honesty and easy going way. Would recommend working with Danny from Quality Auto Mall to everyone!

Rob Gaydos

Al in Service is the MAN!! Super knowledgeable, helpful, & all around awesome guy.

Vincent Marasco

I purchased 3 cars here and after the way my girlfriend was treated in the service department I will never buy another

Erik V aka Erock28

Great parts department! Augusto was very knowledgeable and helpful.

Raul Melendez

Very helpful understanding didn't feel no pressure on try to sell me a car but help me get one very pleased very respectful I will highly recommend. very happy with my purchase thank to mike Bernie god bless everyone in quality automall.

Amanda Reckhow

Great experience leasing my first Ford vehicle. Tim did a really good job getting me the best deal he could. Explained all the ins and outs of the vehicle with ease. Everyone was very friendly. Highly recommend this place for anyone looking to lease or finance a ford!!!

Paul Cohen

Had a very good experience at Quality Auto Mall. A salesperson , Ed, took his time with me and showed me both new and used cars that I was looking for. Unfortunately, I wasn't able to find a car that I liked. The fact that this dealership didn't play stupid games with me was refreshing. I met with one person he showed me the cars I was interested in and gave me the prices on the cars. No waiting around No checking with the manager No meeting with general manager. Thank you Quality Auto Mall for treating people like with respect.

Melissa Forrester

Elliot is amazing, we just finished our lease on our 1st explorer and are back to see him for another. He works with what you have to get you the best deal possible. He is courteous, funny and friendly. He was recommended by a friend and we highly reccomend asking for him.

M Gulino

I purchased a rare collectors car 2018 GT350 Shelby from this dealership Dec 27th 2018 and was promised the owners manual and the floor mats that were not in the car. After months of constantly reminding them, I still have not received either. I even called Ford corporate to see if they could help me. Rob Portay was supposed to be handling this and never did. After multiple calls, emails and voicemails I still have not heard back from him or received the items I paid for. Talk about horrible customer service. Don't purchase a car from here. AWFUL!

demetri velazquez

Five stars

ricky chaves

I was contacted by Diana the internet specialist of Quality ford after some online research on a mustang GT. Diana was great by the way and I explained what I was looking for was not a daily driver but a V8 mustang with several options and upgrades but I just wanted to test drive a plain GT. I missed two appointments with her do to work and got a break and contacted her she said come by we are expecting you and maid me feel very good about coming in. Getting to Quality the experience all changed to bad as soon as I walked through the door. I asked I could please speak to Diana, and she snapped at me saying I had to see a sales person from this point on and that I couldn't see her. In my past car buying experience the online sales person would always come out introduce themselves and get me a sales person to deal with. I said ok fine a a sales person came to talk to me in a few minutes. He asked what I was looking for and I said I had an appointment to test drive the GT. He said when was I going to get the car by I said I was not sure I don't have a time line. He then said the owner doesn't let a person test drive The GT's because he likes to keep the milage very low so i could no test drive the car with out a deposit. So I got up to leave my son asked me what happened and I said we just got discriminated against. I have never been denied a test drive before and I've had many cars all new from Many makes and models some costing much more than a mustang. So I don't recommend Quality when looking for a car especially if you a dressed to go to the gym afterwards. Thanks Diana you are great.

Julio Manso Hernandez

Came in to inquire about a car my family is interested in purchasing. Salesman rudely just pointed us to where the ford explorer was. Did not come ask us any questions or show any interest of showing this vehicle to us. TERRIBLE first impression of their customer survice.

Renee C

The service department was the worse experience I’ve had there. Made an appt to get an issue fixed, had to wait 2 weeks. Brought it in at 9am and it sat there and wasn’t looked at for the day. What’s the purpose of having an appt then?? I had to call to check the status. Next day by mid afternoon, I called for status and was told by another service rep that my car was ready. I couldn’t believe no one called to tell me this. Come to find out the issue wasn’t fixed, but a recall on the car was fixed. Needed the battery replaced in order to check the problem. If I got a call saying this then I would have had them replace it and do what they needed to do to detect the issue. Brought it back in the following Thursday (another appt made) because I was still having the issue. Got a call at the end of the day saying they may know what’s causing the problem. Have to do more testing and to see where they can get the part. Next day no call, I called at 4 and was told I’d get a call back. I got no call. I stopped in that Saturday because I wanted to see if I could get my car for the weekend or a loaner. My car would have been sitting there all weekend without getting worked on and I would have been without a car. Was told by the service manager that he didn’t know why I was scheduled to come in that Thursday because they were backed up with cars. That I was also out of warranty. I explained to him that the service rep said I was covered. His reply was “Well if he’s paying for it then it’ll be covered” I was boiling hot because of his reply and his non chalant attitude. I was also mad because of the lack of communication I’ve been getting overall. I felt bad calling all the time for a status but I felt I should have been updated more. So I told the service manager that I would like my car for the weekend and I was expecting to bring it back on a Monday so they can work on it. He also said he was going to speak to the service rep about all of this. Almost 2 weeks had past and I got not one call from the service rep. Not one call. I was soo done with Ford. I had been wanting to trade my car for a newer one, but because of the outcome I went through, I decided to trade it in for a GMC and couldn’t be more happier.

Phil and Kelli

I had a great experience shopping at Quality. The salesman Eliud was great. I had specific needs in a vehicle and he didn’t waste my time showing me things that I did not want or need. I never felt pressured and there were no hidden numbers or surprises . I would shop here again.

Mary Joshua

Very professional! I went in with one idea but Tim & Paul went the extra mile to give me a comparison which was a better option for me. Quality Auto Mall is the best!

Ronald Wagner

The Mechanic was honest and straight forward with the prices. Top notch!!