Reviews of Porsche Cherry Hill (Car Concessionaire)

Michelle Trackenburg

Had my accident free pristine 997.2 GT3 with 17,529 miles on it appraised for a trade in. This Dealership Insulted me with a trade in value $67,000. Went to Porsche of The Main Line and traded it in for $87,000. They wound up selling it for about $105,000. Which I’m ok with but $67k. Get outta here. Comical. (You don’t have my name on record as to coming in because this account I made is under an alias as I don’t need my real name publicly floating around)

Luz Cardenas

Patrick, the customer service manager, is the best! Always courteous and gets things done. I always have a great experience with Porsche of Cherry Hill’s onsite service team.

Richard Slagle

Service is always friendly and they take great care of my car. They also throughly communicate what needs to be done and the costs.

Jason Gonter

Called dealership for service appt. and information on my 911 Turbo. Called twice and the call to service went right to VM. Called back and the receptionist (who has a short snippy attitude) took my information. Never received a call from a service rep. I called today and left a VM for the service manager (Abraham) and no return call. You would expect better from a Porsche dealership. Reflecting that is why I bought my car from Porsche of the Mainline and that’s why I’ll take the extra travel time to bring it there to get serviced.

Big Dan Gizzie

Great knowledgeable staff well organized the minute I arrived

Ken Friedman

Very competitively priced porsche with low key sale approach. George did a fine job describing the vehicle and helped to get the sale completed.

jemile brewington

Good service

Kambiz Butt

Excellent dealership, very accommodating, courteous and professional.

Lindy Marlin

I must say customer service is your specialty. All the staff are helpful and courteous! Whether it is answering a question by phone or having your car serviced.

Impslap

Great experience with salesman George Chukwueze and the team. Purchased a 2017 911 Turbo S and everything went according to plan. Car arrived all the way to Texas as advertised.

Anthony Trotman

Sales lady Jackie was awesome

Tom Foley

Love it

Kent Walker

Abraham keep me informed on the Status of my Panamera while it was being serviced. Very professional and I enjoyed working with him.

Robert Lulek

Our salesman George was quite polite and quite a gentleman to deal with. I would recommend Porsche of Cherry Hill for anyone seeking a new or used vehicle. 5 stars.

Steven Lawson

Brought my car in to have 2 of the tires pressure’s checked. They charged me $80 a wheel just to look at it for all of about 15 mins. Then they said they needed to take the wheels off to do it. (Which was an upcharge) Then charged me for the lube that was required for the centerlock. (All of a tooth paste sized squeeze) If you need to take your car in to have a tire plugged, torque checked, or air pressure checked. Take it to Porsche of the Main Line because they do it for free. Had no idea this place charged for it. Also, had my dash cam running and recorded child like unprofessional behavior of the techs climbing in and out of my car and going through a box I had on the passengers seat. In the video the one tech was repeatedly telling another tech to get out of the customers car yet he kept climbing in it kind of violently so that he could drive it. Then it turned into a tugging match of the one tech trying to pull the other tech out. Nothing of importance was in the box on the passengers seat but none the less nobody but myself has any business going through it. I could maybe understand the constant swearing and foul language use in a garage setting but I just expected a tiny bit more professionalism out of a Porsche dealership. Also the service department isn’t open on Saturdays. Also, when you call in to talk to a service advisor (in my experience, and maybe not the same for others) the likelihood of someone there to take your call has been non existent in my experience. Thus, I have been taking the extra 30 min drive to Porsche of the Main Line. What’s funny is that this dealership claims “the work was necessary to correct an issue apparently due to my powder coated rims” This is utter nonsense because my rims have been taken on and off the car more than a dozen times after the powder coating to replace brake pads and tires so I have no idea what they are talking about. They are acting like they were the first shop to ever touch my car after the rims got powder coated which is completely false. They just made themselves sound and look stupid by making that statement. Porsche of Main Line never had an issue taking my rims and tires off post powder coating. Way to make up lies so you can con and rip off your customers. Really sad that a luxury dealership has to lie to their customers and charge them for made up things. As to not having video of your employees horsing around? Great cover up. You will find the video on YouTube just so I can prove how dumb you guys look. I’ll attach the link here when it’s uploaded for everyone to see. GREAT JOB PORSCHE OF CHERRY HILL!

Charles Williston

Kind and courteous

MULLAH MILLA GMF

Haven’t had it yet but I’m looking forward to it

David Galletti

Service was excellent.... my car was not cleaned probably... car was given to me wet !!! And rims were so dirty ...

Steve Lu

Just bought the new cayenne a month ago, called 3days and left 3 message and also stop by last night 5/29/2019 try to get price about the wiper arm cover, no one care and never return customer called , what kinda service is that,

Gregory Simone

I made an appointment to view a car I saw on line. Arrived to meet Tim in sales who had the car ready and on time! He was extremely knowledgeable, friendly and didn’t have a pushy sales tactic. I ended up buying a Panamera. My second Porsche loving the brand and my new dealership! Thanks!

Mshari H

I had bad experiences with Porsche company today. They have have one salesman He was not the very friendly I need to buy car today and I ask him if he have Porsche cayenne 2012 and he said no And he tell me about one car he have .I tell him ok I need to see this car he looking for the car key for 10 minutes and finally he tell me he can't find car key

Bryan Atienza

Tim G. and his manager were great in servicing me. I gave it a four star only because I did not think the sales gallery itself was as impressive as other dealerships considering it’s a luxury brand. Felt like I was at a Subaru dealership.

Dustin Moore

Just purchased a Macan from Porsche of Cherry Hill and the experience was fantastic. Jackie is a great advocate for Porsche and made the buying experience fun. Highly recommended dealer.

Teo Vanyo

Jose over at Cherry Hill Porsche did an INCREDIBLE job on my car. I will be going back for all of my car maintenance and purchases. Thank you Jose! I dropped my car off on Friday, was able to get it back on Tuesday all the while driving a courtesy vehicle during those days. My car came back immaculate and it absolutely feel like a brand new car. Had my annual check, 4 new tires and a brand new transfer case. Everything went smoothly and my car feels an absolute joy to drive. WONDERFUL EXPERIENCE and I am VERY happy.

Arnie Cohen

Very nice and service performed professionally. Great job fixing and returning my Panamera

vishnu reddy

The folks at Cherry Hill Porsche are fantastic!The service is always top notch and i highly recommend them.

Cassidy Ryan

Went there to pickup a part that was ordered for my shop 3 weeks prior, and I was literally there for 35 minutes waiting for the parts guy. No actual parts section either, you have to ask specifically for parts. Got sent to the other dealerships around them trying to find this guy and the part, only to get sent right back to Porshe and wait another 10 minutes. FINALLY after being sent back and forth and forced to stand around waiting because they don't even have chairs, I finally got the part and proceeded to pay at the counter. Handed the cash to the cashier and she says "um do you have a credit card or exact change because we don't have a register" HOW DOES THE CASHIER NOT HAVE A REGISTER???? Couldn't pay with a card because the part was for a client not me, so I literally had to let her keep the extra change because luxury brand Porshe is too cheap to buy a cash register or even give people their change. No wonder why they make so much money.

Daryl Thomas

Great service

Bruce Saffran

I have bought two cars from these guys. I bought a used Turbo S in 2017 from Tim G., with the General Manager Brian D's help. They were very reasonable and it was a great (and fair) experience. I traded it in just the other day for a 2019 Targa. Tim and Brian gave me a VERY fair price for my trade, and a nice price on the new car. Negotiations were handled by text messages, and once we agreed on terms, the paperwork was waiting when I came in to pick up the car. I thought the experience was very good. If I buy another Porsche, I'm sure I will use them, even if I move out of state. Brian and Tim are class acts.

David Rickel

Great service. Delivered as promised

Kamalpreet Singh

Patrick was very helpful and the service went very smoothly.

Dennis

In the immediate market for a higher end SUV, I stopped by Cherry Hill Porsche to discuss a Cayenne S. After walking the lot for several minutes with no assistance offered, I entered the showroom and again waited for help. Help never came. I stood in the direct line of sight of a salesman who was staring blankly at his computer screen. He had no customers, was not typing, and was not on the phone. He literally had his chin cupped in his hand and looked bored out of his mind, yet he simply could not motivate himself to offer me the time of day even though he absolutely knew I was there. I don't believe in begging for assistance so me and my checkbook got back in my Cayman and took our show on the road. What an irritating lack of passion and motivation from this sales "professional." You blew what could possibly have been the quickest and easiest transaction of your month with an informed, funded and motivated buyer.

Hanoon Masad

Best deals

Full Circle Team

they made my problem go away

Nicole Volpa

Great salesmanship, they knew their specs, and history of the cars they sold. When I'm financially there, I will certainly be back

William Sokol

Friendly, knowledgeable staff. Car was completed before promised time and delivered in perfect condition. What more can you ask for?

John K

Love this place

Andi Morris

Amazing customer service!

Fred K

A great experience from start to finish. Very professional and courteous. My car was done right and on time. 5 stars!!

Brad Berman

Excellent experience. Cost is high because service is good. Abraham did a terrific job. 5*

Chris Cowen

First let me say I love the car. It is a shame the experience of buying and owning it have been greatly diminished by my experiences with this dealer. There seems to have been a problem with each part of the interaction, starting with the initial visit to the dealership and while they said they had a 718 that i was interested on the lot they could not access it over a missing key (only one) and they never offered to even let me see it because there was one in the showroom. This was a red flag but the dealer has been there for a while and I assumed it was an unusual event. We were promised a call when the car could be accessed, this did not happen for 10 days. In the interim we drove and F-Type and the Jaguar dealer fortunately had a 2015 Cayman on the lot that we test drove. This was fortunate for the Porsche dealer and sadly unfortunate for the Jag dealer which was awesome during the process. Finally being able to see the car and drive it we decided this car was good and we worked out a deal to buy the car. The finance person, while she was nice, was extremely pushy about the service options and additional warranty offerings (I manage commercial operations in North America for a Fortune 100 company, I appreciate sales), to the extent that she really crossed the line of professional behavior (can't recall the last time I felt that way in a buying or selling process). Regardless, I chalk that up to not everyone being good at sales or customer service. The real issue is that they messed up the paperwork, and now after 4 months and Audi tracking me down for missing lease payments that the dealer should have arranged payment for, it has been (I hope) remedied. Now, I need to use the service department, surely that will go smoothly, these are after all relatively expensive luxury items, you would expect they treat the customers well. Hmmm, very limited hours to reach them by phone but I did make an appointment on-line and since I needed a loaner the appointment first available was 17 days out. I will not go into full detail on the actual repair quality as I have not seen it yet. I will note that the pushy finance girl that was hell bent on selling me the tire and wheel package may have been right as one of the issues with the car since the day I received it was with tire pressures. Not an issue i have ever had with Audi or BMW. I had inspected the tires a few time to look for issues but did not see any so I asked the dealer to check it out. The first question I was asked when tires were mentioned was if I had the tire and wheel warranty (you would think the service department would know what warranty I carry on the car). Ironically you might say the report back from the dealer was while I had problem with two tires, they found three tires had nails in them. Another Hmmm, from me. I have in 30 years of driving maybe had 3 nails in tires. I don't recall driving through any nail factories or construction sites in my Porsche, but I said OK please fix them while you are keeping my car for 3 days to replace the windshield. They said no, Porsche will not allow them to fix tires only replace them. (Just an FYI for the dealer, Porsche no longer owns this vehicle, I do.) I also wonder if repairs would be possible under warranty or if the dealer would replace 3 tires with 2000 miles on them over nails, as this seems economically and environmentally undesirable. My guess, I would never have heard about this issue and they would have been repaired and put back on the car. That is of course my own conjecture. The tires will need to be replaced I guess, but it will not be at this dealer. Short story after long, love the car and have hated every minute and part of the ownership experience with this dealer. Buy the Porsche. You will love it. Probably somewhere else is best.

Zhang Zhenyu

Very good dealers!

Usaid Gill

Techs trashed my car.

D. Gonzalez

Ok

Stephen Taub

Service Department is very attentive to customer needs and aggressively pursue cost effective service solutions.

Janine Riggins

Every part of my experience was A+! Porsche of Cherry Hill knows how to treat a customer, unlike some other dealerships that I’ve dealt with. Very happy with my service.

armageddon

Hi I just want to say that I love this company such great people my father used to buy a lot of Porsche’s and the last one I remember was a 997 911 with an aero kit and from that day forward I made it my mission to work and buy my own Porsche. No help from the parents. Not to long ago that day finally came when I bought a 987 Boxster black with tan interior which was also a 5 speed manual as I am typing this it is currently getting a service. You guys are awesome keep doing what ur doing. Can’t wait for the day where a buy a gt3 RS from you guys hopefully

Michael

The General Manager of this dealership, Amanda Hartung is the owner's daughter... and that shows in her absent customer service. She doesn’t return calls, and I’ve left two voicemail messages for her. I bought a Carrera turbo and a Macan turbo from this dealership, but spending over $200K at this dealership doesn't even get the "attention" of this GM. This customer service experience is represented in EVERY dealership that the Hartung family and their "career by legacy" children operate in the Cherry Hill area.

Joseph Martin

Great service experience. Flexible with scheduling, told me up front the anticipated cost of the service and stuck with that number throughout (with no up-sell), and easy drop-off/pick-up process. Patrick was great, real asset to the service experience. Highly recommend.

Bernie Pisarcik

Excellent company to be employed by.

Alan Fellheimer

I purchased the "ding insurance". It is a total fraud. They don't fix anything - they just take your money and whenever you have a ding, they say it is the wrong kind of ding and do nothing. The whole "ding insurance" thing is a fraud. I have had two Porsche's and bought the insurance both time and have had the same result.

Mark Andrew

Always helpful and accommodating. Even though my car is older they treat me like I have a brand new car.

steven feigeles

Nice experience

Phil Levin

Patrick couldn’t have been nicer. Minor warranty work was handled quickly and a campaign notice was also taken care of while I waited. All great.

Joseph Cascia

My wife and I just purchased our first Porsche for her. We are so happy we went to Cherry Hill Porsche, sales manager Brian Dashner is a man of his word and got us a great deal on a new Macan he teamed us up with Jackie who I think her knowledge of Porsche is second to none. Our experience at Cherry Hill Porsche will be unforgettable and hope anyone looking for a new car will read this and go there. Thank You Guys so much can't wait to come back for service.

Tim Keaveny

Patrick is always honest and upfront about any repairs. I appreciate the convienient of the location.

Walter Klekotka

Came in with a rattle in rear. I expected that they wouldn’t find or claim they did. I was so happy that they corrected the condition promptly.

jeffrey hale

Just Terrible customer service. They Never answer the phone or show the decency to call you back. Complete unprofessional people that don't do their job

jeff tanner

Pleasant to deal with.

Chris Walushka

These guys have no clue how to appraise cars don’t go there if so good luck.

Stephen Thal

Best sales experience I have ever had. I have purchased 37+ cars so far and still counting. Negotiations were very smooth with no pressure from my salesmen, Tim Gross, and the manager, Brian Dashner. They gave me more than I could ever expect. Also informally met with service scheduler. Very friendly . 5+ stars

Ellen Weisberg

The Staff is courteous and was excellent with keeping me informed as to the progress of the repairs.

Gerasimos Melissaratos

Excellent dealership great inventory but most of all amazing staff especially our representative George who helped us find the right car the way we wanted it exactly and and gave us an amazing deal. Closing was smooth and very professional, no awkward sales tactics. Just an overall wonderful experience that you would expect from a brand like Porsche. If you're in the market for a Porsche, I highly recommend this dealership and ask for George.

Tim S

Ordered a part for my engine through them. Said they could get it and have it in 2 weeks from the fatherland. I went ahead and ordered it. 2 weeks later they find out that it isn't in stock in Germany. This place is a complete waste of time. They have no way to check ahead of time. Until they fix that issue, I'm never doing my business here.

Stephen Donapel

Very pleasant to do business with Cherry Hill Porsche, verty happy with my new 911

Mike Bess

Went in to buy a 911 cash and they blew me off like I didn't matter.completely rude.however service techs were quite friendly and knowledgeable

Jeffrey Hale

if they would only answer the phone a little more promptly

Ross Bagley

Awesome Porsche dealer. George Chukwueze was outstanding in providing me lots of new information on 911's and Caymans. Everyone at this dealership was great to work with.

Jim Dymond

Was redesigned few years ago Front and showroom great but if u are poking around inventory on your own good luck not organized alot of the cars have the window stickers tucked between seats..lol thank goodness for the internet and their website!

Jose Medina

Always want Porsche was my dream car finally just have a certified Porsche Cayenne beautiful. Driving I fill something they said was nothing the balance can’t fixed is my 3 time the can fix my car I have to wait hours still have the same problem .now I waiting to get call back .call the I know is not going to happen they always forget . I work hard I not a rich man the have somebody to take the car for him I have to take my self and wait .the only good is jackeline she is a beautiful person b she try to help me the most she can b she only sells the cars she is not a mechanic.

Joyce Ma

Great service! People are nice and friendly.

Gail Diluigi

The service department is excellent and efficient, the only thing i would change if it could be opened on Saturdays

praneeth baratam

Patrick, one of the service engineers was extremely helpful at a recent service appointment!

saudia davis

Wonderful place! I had a great experience with the Porsche of Cherry Hill family! I loved James he’s the best!! I’m glad i chose Porsche of cherry hill to share my experience with☺️

GANER FROM

Make sure you don't get ripped off. Was suppose to buy a used vehicle agreed on the price then when its time to finalize the transaction the price is $1500 more on the paperwork. The sales manager Brian Dashner is so unprofessional not sure why they would employ him. Stay away and do business with a more reputable dealership that is honest.

Justin Kerner

Great dealership — great service.

A G

Porsche ! Love them.dealer good service

Usman Ghumman

went to see a car, manager took the car home on his off day.

Nikhil Rashatwar

I’m not in the market yet because I can’t afford a 911(my grail car), but I know that I one day will. I have nothing but good things to say about this dealership. These guys took me around and let me test drive the 911 and some of the 718 cars; I now see why these cars are so sought after. I’m looking forward to the day that I give these guys my business. I would advise anyone looking for a Porsche to deal with these guys first. 5/5 stars

Alexandria Coles

Porsche of Cherry Hill is all 5 stars. Great service, great staff, great experience. Patrick gives top of the line service and will make sure your car is as well. I love my Porsche. Thanks Porsche family!