Reviews of Maplecrest Ford Lincoln of Union (Car Concessionaire)

Aja Mae

Saw a vehicle on truecar that this dealership was offering. Because I live over 250+ miles from this location, I asked a family member who lived closer to check out the vehicle. Twice they went to the dealership and they told my family member the car was sold despite continuing to list it on the website. I noticed 2 weeks later that the car was still listed for sale on their site and called the dealership directly to confirm the vehicle was still for sale. The woman I spoke to assured me the vehicle was for sale and because I was coming from out of state, it would be reserved for me until I got there. I drove 4 hours and wasted alot toll money only to get to the dealership and have a salesman named Mike laugh in my face telling me the car was sold 10 minutes before I arrived. He shrugged and said they had other cars before offering to let me speak to a manager. One man approached me claiming to be a manager and said this just happened a few days before but didn't offer any solution. Then the used car manager appears telling me he would find me a similar vehicle and have it delivered to my house. He promised to call me within two days to discuss options and "see how we can make this work". It's been almost a week and no one is returning my calls nor are they trying to reach me. I don't recommend doing business with such an unprofessional, dishonest dealership.

Frank Kapushy

Anthony Smalls was very professional, polite and very knowledgeable about my concerns in purchasing a new Ford Ranger. He found me the perfect truck at a very fair price. The professional, courteous people at Maplecrest Ford and Lincoln; sales, parts and service; as I have interacted with all, in my opinion are unsurpassed in my experience at any car dealership that I have ever been to. I’m 64 years old, therefore I have purchased more than several new vehicles over the years. I would highly recommend Maplecrest Ford Lincoln- FIVE STARS ⭐️ ⭐️⭐️⭐️⭐️

Maryann Derosa

Always have a great experience at Maplecrest. Would recommend this dealership all the time. Steve, our sales consultant, is very knowledgeable and patient. You won't be disappointed.

Mary Laverty

I have been customer of Maplecrest Ford Lincoln of Union for many years and I never leave this dealership disappointed! When I was in the market for a new car I really wasn’t sure what type of car I was looking for this time around. When walked into Maplecrest of Union I was greeted by Sales Associate Gary Wilkinson, who made my buying experience enjoyable and painless without the pressure from start to finish. Gary demonstrated expert knowledge on the cars I test drove and took the time to work with me on exactly what I was looking for in a car. After narrowing down my options and before making my final decision, he recommended I test drive a Lincoln MKC. This was the car! I knew from the moment I stepped into it that I not only liked it, I loved it! I loved everything about it! This is a very elegant, classy, solid car with so many awesome features. A special thank you to Sales Associate Gary Wilkinson, who I highly recommend to anyone looking to purchase a new or used vehicle! You will not be disappointed working with him. As always, from your Sales department to your Service department, nothing short of a 5-star rating from me with an extra +++ for Maplecrest Ford Lincoln of Union!

Tiago Costa

I loved everything and everyone at Maplecrest Ford, especially Jorge Moreno. He was a very knowledgeable salesman who even fielded some of my calls after work hours. His service was impeccable which ultimately led me to buying my lovely Lincoln a few days ago.

Danielle M

This was our second lease with Maplecrest Ford and both were great. The sales staff is friendly, accommodating and easy to work with. The facility is beautiful and very clean. Would definitely recommend this dealer.

Ricky Jones

Came in to look at Explorer's and I would've never thought that I would leave the same day with a new 2019 one. Traded in my older model Taurus and I will be coming back for more vehicles. Couldn't have done it without the help of Justin Santana, great salesman, knowledgeable & patient. Come see him for all your car needs!

mjerman27 .

My experience was excellent. I was pleasantly surprised. It was very relaxing. I didn't feel like I was in the waiting area of a repair shop. Thanks Maplecrest Ford! From check in to exit. Raymond is a wonderful service representative. Great job Raymond ☺

Jose Diaz

We had a great experience at Maplecrest Ford Lincoln. Anthony Smalls was our salesman. He was wonderful. We did not feel pressured when we entered the building. The entire process was pretty stress free. We also had a great experience with Tim in Finance. We would highly recommend this dealer to anyone looking for a new or used car.

Alex Patino

Oscar Guardo was very helpful and really knew his stuff. I appreciate his kindness and expert knowledge.

RICHARD BOSCIA

Great service and a special shout out to Bill Galante for keeping me informed of the progress of the service. Nice place to do business.

Jose Fuentes

Service advisor Tony made my experience with Maplecrest Ford Lincoln of Union favorable by fulfilling my service requests, keeping me updated on my vehicle’s status and completing its labor in a timely fashion. Originally, Maplecrest Ford Lincoln of Union had left a bad impression as they had failed to adequately service another vehicle of mine last year. However, I took a second chance on them as they are the closest dealer to my home and I was amazed that they had improved so vastly. Service advisor Tony went above and beyond to make sure that my vehicle returned to me in an ultimately better condition. I am eternally grateful and strongly recommend this dealer for service and repairs.

Matt Dorans

Great experience with Clay and the entire team at Maplecrest. I highly recommend their dealership and Ford (buy American!) products.

Dingle Berry

Sergio is one of the fastest, easiest to work with sales reps I have ever dealt with when getting a new car. Will make all of my friends and family come to him from now on too, best car shipping experience ever!! Thank you again!!!

Alex Gomez

Wow!!! This place is amazing. The service is spectacular. The agent Oscar is excellent and super helpful. I would highly recommend this place to anyone who wants to buy a car with this dealership.

Andrés Verdezoto

The quality of customer service by the sales agent Oscar Guardo in the purchase of my vehicle was excellent, since it covered all my doubts and I always look for my satisfaction throughout the purchase process. A highly recommended place to buy vehicles.

Mary McCoy

The service at Maplecrest Ford was excellent. They assessed what our vehicle needed very quickly, and fixed the problem promptly. Their customer service people were very friendly and professional. We will continue to go there for our vehicle maintenance. I highly recommend!

Lindsey Medwin

Chris made my dream come true !!! I am so happy with our purchase he is he best !!!

John Cribb

UPDATE: Took my truck as requested below by Jen Miller and Of course they didn't break it they didn't do anything to it and now they want 700.00 dollars to fix it. This is complete nonsense, do not trust FORD, NOT THEIR CORPORATE, NOT THEIR DEALERS NO ONE. THEY ARE USELESS WHEN IT COMES TO BACKING UP THEIR QUALITY OF WORK. ALL THEY CARE ABOUT IS THAT YOU GIVE THEM MONEY TOWARDS THEIR VEHICLES THEY DON'T CARE ABOUT THE LONGEVITY OF THE RELATIONSHIP OR THE LONGEVITY OF THEIR VEHICLES. DO NOT GO HERE FOR SERVICE, I brought my truck in for service and now all of a sudden i'm having issues with my back up Camera. The image is mirrored. This is not a setting you can adjust from what i read it's a programming issue. I DO NOT KNOW HOW TO PROGRAM CARS NEVER HAVE NOT MY FIELD OF FORTE. They did an oil change and TUNE UP and now my backup camera is broke and most likely are going to make me try and pay for it when i bring it in to see what's wrong with it. Yet there hands were the last under the hood messing with things. I will never recommend this place for service they will break other things on you to get more money out of you. Beware at your own risk. Check everything after service so they can't lie and say it wasn't their fault.

Savion Bynum

BEST AUTO SELLER IN NJ! I love this place very great atmosphere and great friendly staff they will work very hard to approve you of the vehicle of your dreams I purchased a 2012 ford Lincoln MKX and i am absolutely in love with it! the vehicles quality at this location is perfect when you go ask for SAM he will get you the vehicle that you want! Thank you Maplecrest very much for changing my life!

Nancy Venezia

Maplecrest Ford did an excellent job servicing my car. They kept me well informed on the progress and gave me a fair price! I'll be back again!

Simply Melanin

Mike is awesome !! He is so polite and well spoken. I will definitely come back again to get my daughter a car soon! GREAT CUSTOMER SERVICE/ ABOVE ANS BEYOND

Susan Saldarriaga

Was there over the weekend, had such a great expierence with a young salesman by the name of Sergio Lopez. I can be quite difficult but he was able to assist me and answer all my questions. I will most definitely be stopping by to finish my purchase. The level of respect and experience was unmatched. Thank you !

prempuff .

Sam was our salesman. Excellent job. We actually left with out the vehicle we were looking for. But after much thinking, we came back and got what we wanted. Yea Sam!! F150 on deck!!!

Elana Katz

Matthew B. was the kindest and most helpful salesman I’ve ever met at a dealer!

Jenni

I had an excellent experience at Maplecrest Ford Lincoln. Jorge helped me pick out the perfect Lincoln MKC. He was extremely knowledgeable, friendly, and I never felt pressured to make a decision. He was extremely patient and showed me many options he thought I'd like. I will definitely be back when my husband is ready to purchase his! Thank you for the great experience, Jorge!!

amanda onibudo

I didn’t go in for a car that day. I was actually going to look at a car for my mom. I think it was meant for me to get this car. But Clay, our customer service rep, was very friendly, honest, personable and persistent. We negotiated for a bit but he was able to come through and with some perks. I’m definitely happy with my purchase. Thank you Clay!

Christine Thomas

This is the second time I have had the pleasure of dealing with Clay Roberts on a new car. He is always well informed and extremely professional. The best salesman I have dealt with by far.

Chris Smith

Every time I have had the occasion to have repairs done to my Ford Explorer, the service department has been excellent. From the service coordinator to the final repair Maplecrest provided top notch service.

John Barlow

Purchased a used Chevy from a Ford dealership and couldn’t be happier. They even dropped it off at my house. Thanks Clay you were great.

Rick Denboske

Sam did a good job getting us a great car!

James Rembish

A few weeks ago I stopped to get a new key made for my 2004 Mercury Monterey, yep an Ole caravan Lol

Frank Alfano

Dealing with Matt Barocas was great! Open and honest regarding all facets of the transaction...

ken savage

Great experience all around, the way they cater to their customers is out of this world. I have already leased 2 cars with maplecrest and both times phenomenal experiences. The people their are just genuinely nice, they go out their way for their customers and they make you feel at home. I personally have dealt with Clay Roberts (Sales) both times. I recommend him 100%, he's got it all and will make sure you leave with a smile. Thanks Clay -Ken-

Pam Denboske

Sam helped us get a great car at a great price. Good experience

Joseph Britton

So this is the one dealership that if you know what you want and you do your homework ahead of time you can go in with YOUR best number (price) and in almost all cases leave with your new vehicle at YOUR price. They don't do the "normal" Haggling and they can find credit for almost anyone.

Leemy Waiters

I don't know where to begin to say thank you to one of The Representative of Maplecrest Ford Mr. Sam, that guy was great in helping me with purchasing my New F- 150 Lariat Truck. His customer service skill was great. I was very pleased and Happy!! Lol

Ana G.

I was surprised about the wonderful service I received. I was so stress out thinking about the difficulties and the amount of time that involved when buying a car, but surprisingly it was a complete difference experience..!!!! The sales guy who assisted me George Moreno, was amazingly helpful and fast. I didn’t have to spend the whole day, neither felt at any moment uncomfortable with my sales associate because from the first moment he made me feel that I can trust him and that he was working in getting the best deal for me which he definitely did. Thank you so much this was a great experience !!!!

Melissa Leonardo

Excellent service and experience. I have to personally thank Mike for all of his time and help. He went above and beyond and ended up getting me a great deal, I even left with my new car the same day. Very happy with my purchase. If you're in the market for a new vehicle, I would definitely recommend Maplecrest Ford.

Sarah Sanpedro

Matt bato as did absolutely all the work for me my first car im so happy he made it happen!

Chris Delahunt

Clay Roberts is everything you’d hope for from a sales representative. Not pushy, consultative and trustworthy. I was oversold a warranty which was nothing to do with Clay, hence the missing star. Clay gets 5 stars. Make a bee-line for him, you won’t be disappointed.

Patricia Almonte

Went to the dealership to look around. Jorge Moreno the salesman that helped me, was very nice. He was friendly and provided me with great customer service. If you're shopping for a car, I highly recommend this place, go see Jorge.

Marie Dextra

Customer service was great! Clay Roberts was amazing! He helped me get into a great car for a great price. I really appreciate his assistance throughout this car buying experience.

Jill Feher

LOVE Maplecrest Ford Lincoln of Union. Working with Stephen Giordano and Gary Wilkinson couldn't have been a smoother experience. Having ordered a custom car through them, they made sure every detail was triple checked and to my liking. The customer service couldn't have been better. I plan to get all of my future cars through them.

Karl E

Matt barocas did an amazing job second vehicle I purchased here at Maplecrest he is very knowledgeable about every car I asked about, he did the deal I wanted and at the price I wanted, ask for Matt!

Benjamin Downey

Alex Smith is the greatest GM I've ever dealt with

Meiling domenech

Just picked up my brand new Ford escape which I am extremely happy with!! I will say I was very persistent with my sales rep Joseph Opoku. lol It took a good week to get this deal done. My trade In was not an easy. Overall he communicated with me, he got back to me every time I text him or called him. He did everything possible to help make this deal so I am very grateful to him and also very grateful to his kindness and honesty. So thank you!!!!! The vehicle is very comfortable for my mother and very comfortable for me and my kids !!! I will definitely be coming here again in the future and for any of my service needs !!!

John Weeda

Sam was great to deal with and was so helpful in getting everything set up on FordPass

Adrienne Hutchins

Clay was Awesome he helped me understand everything and took his time with me. I was a little nervous at first being a female and being alone, but he handled everything so well. Please come visit him and tell him Adrienne sent you, you won't be disappointed. Also hates off to Seirgo

Lorenzo Edwards

Sam made the car buying experience amazing! Not only were we able to work out a great deal, he was extremely knowledgeable and friendly. Great service, from a true professional. Sam, thanks again. I love the car!

Iraika Montalvo

Absolute great customer service. From the moment the first call was made, to the point the car was given to me, everything was great! Everything was explain to me and all my silly little questions were answered.

Monique Mitchell

Service advisor TONY M. made my service experience with Maplecrest Ford Lincoln of Union surprisingly pleasant. Previously, Maplecrest was put on ‘my list’ and I turned the car duties over to my husband because everyone ‘rubbed me the wrong way’ multiple times, but the last was on a 4-hour oil change

joe santino

Matt Barocas was awesome. Made a deal that I thought was impossible especially for a 2014 with 675 miles !! He was the most knowledgeable salesman I have ever come across in my entire life and we hit it off right off the bat. Huge asset to this dealership and the entire process and nuno in finance was great also. Thank you again Matt !

Good Samaritan Peaceful world

Please review the pictures added after reading the entire review you be the judge. Not a good place to buy a preowned vehicle. Very dishonest people working there especially the finance person and the used car manager. They didn't even give us the carfax report. Month-and-a-half later the vehicle started making very loud noises from the rear end we went to Disney World on this car and it was horrible experience throughout the whole drive. We drove with a very loud humming sound noise coming from the rear end the door wouldn't close properly had to slam it few times in order to get a close it. when I came back from Florida I was at the job site and I was standing on the staircase and that's where i notice the rooftop of the car was slit open the center and had few other areas were it had openings when i took a closer look it looked like somebody took a can-opener and try to open the top of the roof. I went to the dealership and the person I bought the vehicle from she was fired I went up to the manager and spoke with the finance person who was very rude and they told me they will take care of this issue there are not apologetic at all that they gave me a defective vehicle with an accident on it. tricksters in disguise. so please be careful if you ever go to this dealership I'm speaking these words from the bottom of my heart and I am very hurt I'm disappointed that they are people out there like this people have to have some kind of sympathy or at least some compassion as being human beings we all should. I would not mention what type of vehicle it is because I do care for my family's safety. Crooks like these would take it to the next level and it has happened to me already before. To prove this long review I do have paperwork for the differential being serviced and also we drove the car with black molded cabin filter so basically we all had issues throughout the whole ride in Florida and going to Florida from Jersey you are coughing and sneezing not knowing what air we were breathing our little children had red eyes. Because of the roof being opened and damaged the car had mold inside also in the roof liner. I will add a picture of the Roof with the rusty slits and all rubber tabs missing.

Domonique Carter

Matthew Barocas was AWESOME !!! I got my car with no problem !! I am so happy!! Definitely check for him when you go to maple crest !!! Thanks Matt !!

Cristina Carter

Matthew barocas was absolutely amazing so happy about my new Jeep renegade I got from him! This dealership meets customer needs and the staff in entirety from start to finish was amazing ! Ask for Matt if you ever want a vehicle! Best experience I ever had buying a car. Thank you!

Tiarra Sa'de

I have been in business with Maplecrest Ford and Lincoln of Union since 2016 when I leased my first Ford Escape. As a woman it is so easy to be taken advantage of so one of the most important aspects for me was, “Can I trust this person?” After 3 different dealerships I was referred to Anthony Small; it was a relief to find such a trustworthy person. He sat patiently with me for hours, bought me dinner from his own pocket, and got me the best deal possible. His professional and welcoming service extends past his office hours. Anytime I’ve reached out, he gone above and beyond for me. I’ve always received quality service. Once my lease was up there was no question in my mind that I would go back to Anthony. I would recommend Maplecrest of Union to anyone without a doubt!!!

Kristan Tavares

I love how the customer service is in the dealership especially the salesman one stood out in particular Which his name was Sergio. He had me laughing and smiling the whole time being there. His personality was literally Everything such a great people person. My son even loved him and wanted to be near him the whole time. Great job keep being a great dealership and you need more people with good personalities 5 stars

John Morgan

Sold my vehicle excellent experience with Matthew barocas he made it very easy to sell my car no hassle and was nice enough to come to me!

James Manno

I want to thank my salesman Donnell for a great experience! The process was smooth and He did a great job explaining and finding creative finance solutions. In the end his manager could not meet my bottom line but Donnell was positive to work with.

Alloo Andy

Great experience and vibes. Sales Associate Mike Sanon, did an amazing job assisting me. A great man he is, very patient, confident. Giving me outstanding customer service. I drove off the lot with my dream car. Me and my family was over- joyed.

G. M.

I'm not to crazy about bringing my car again to this place. I brought my F150 Platinum several times here and every time there is something to not be happy about it. It needed an oil change only, but after half an hour the service advisor came to me and highly recommended to drain the antifreeze and put new one, drain and replace the transmission fluid and replace the engine air filter. I know the antifreeze fluid should be drained on 60,000 miles and the transmission fluid on 30,000 miles. My truck got the whole front transmission replaced under warranty on November of last year so back then they replaced the transmission fluids on both back and front when the truck got like 33,000 miles and I paid more than $ 900.00 for the 30,000 mile maintenance service required on my truck. The air filter was replaced with this service last year. I assume that they should have my truck history on their computer system then I knew they were trying to make me spend money on their dealer but I told the guy just to replace the air filter anyway because I use my truck for work and I drive a lot on the spring and summer. Got the truck back in about 1.5 hours but to my surprise they didn't rotate my truck tires, they didn't check the fluids because the windshield washer was empty after the service advisor told me they were going to perform that service with the oil change and based on my maintenance service that my truck has with FORD for 2 years. They used to wash you car but my car wasn't washed at all neither. The bad thing is that I might have to comeback here anyway because unfortunately most of the FORD dealers I tried near me suck and they suck big time. The one thing that keeps me going with FORD is my F150 I like it a lot, but after 2 F150 I bought from them and the bad service with their dealer I'm looking on TOYOTA tundra maybe for next time.

Jill Rathyen

Josmar was great. Very responsive. Would definitely use him again for future purchasing.

Alex Pinho

Tatiana and Nuno in Sales helped me get a good deal on my new car. Very helpful and love my new Mustang.

Donna Esposito

Had a great experience at Maplecrest Ford From greeting me when I walked in the door to walking me out , thanking me for my business. My service advisor Kevin Ryan was super nice and professional , helped me with all my questions. Thanks again

rahkease williams

They were amazing from the minute we walked in to the minute we walked out. Got us a great deal . Joseph A. Smalls is the best of the best ! If you are looking for a new car he is your guy ! He was very professional and down to earth. He made the process very smooth and easy . He knew EVERYTHING about the new Nautilus he sold me and went over every feature before I pulled off and made sure everything was set to my liking . I couldn’t be more happy .

Alana Araujo

Recently made a visit to this dealer with no clue what I wanted or where to even begin. They had a very good selection of cards and sales rep Sergio Lopez was amazing. He helped narrow down my options, he was very honest and not pushy at all. He made the process just seamless. I will be back for sure for future purchases, I highly recommend this dealer! Ask for Sergio!

Bekk V.

So my FB friend Jesse works at this place so that's good... He introduced me to Clay who was very patient and informative.. For my first time I thought I was gonna be pressured and brushed off.... Nope... Clay was phenomenal.. Thank you so much.. I love my new new....

Nicole Scimone

Service here is reliable and the waiting room is spacious. They have single serve coffee brewing machines with coffee, tea and cocoa. They also have nutrigrain bars, granola bars and sometimes pretzels. This makes waiting a lot easier, especially with kids. Recommend. Also handicap accessible easy with large single-stall bathrooms in case companion restrooms are a need.

Cherise Mazur

Great customer service! Paperwork was done quickly unlike most dealerships where I have sat for hours! Also, attention to detail to make sure I was satisfied too! This was my second lease with them and I am sure it won't be the last!

GoneFresh

I had been helped by Chris and Harold. Both kept it honest and professional leaving me happy. Thanks again.

Gloria Browne

The Service Advisor Pat Vicuna at Maplecrest Springfield Avenue in Vauxhall NJ explained to me what was wrong with the car. He arranged for someone to take me home and return for me when the car was ready. I was satisfied with the service rendered.

Tiffany Sanchez

I had the pleasure of being assisted by Jorge Moreno! He was so personable, patient, and informative on all of the vehicles I was interested in. It was such a pleasant experience, I didn't feel pressured to make a purchase even after making a couple of visits to the dealership. Excellent customer service. I will definitely be back to see Jorge for any future car purchases!

Shirley Maldonado

Sergio L. Helped me with all of my questions. He’s very patient and made my experience at this dealership very pleasant. I highly recommend him if you're looking to purchase a car

kichijoji Runner

Matthew Barocas was very easy to deal with, highly recommended to do business here! Thank you.

Kings Pharaoh

I would highly recommend Maplecrest Ford. Mike Sanon was my salesman. I was greeted as soon as I entered the dealership. I explained what I was looking for, and they were very straight forward and realistic with what they could offer which I really appreciated. No nonsense. After shopping around, I found the best deal here at Maplecrest Ford. Mike helped me find exactly what I was looking for, with the payments I wanted and I even left with my new car the same day. Very happy with my purchase! Thank you Mike..

dule nestorov

I want to thank Kevin and his team for servicing my car. The process was smooth and quick. I am a very happy customer and will continue to bring my cars to this location.

Lorenzo Edwards Jr

Sam is knowledgeable car sales man I recommend him for all you car purchase. This is my best car buying experience thanks to Sam and maplecrest of union.

Elisabet Chow

Matthew barocas was excellent and I came to sell my Subaru BRZ from kbb and ended up buying another Subaru but this time and all wheel drive outback! I needed a bigger car and Matt was super helpful and answered all my questions he’s my go to from now on. I will come from New York every time just for amazing business! Very honest and will refer him to everyone I know every time. Thank you!

John Obodo

Purchased my dream truck to start my business and Matthew barocas made this possible for me! He was very meticulous in listening to all my wants and needs and put me into my F-250 turbo diesel certified highly recommended!

Karen Cavaness

Sam is an awesome salesman. From the beginning of the trade in and sale of my new eco sport he was determined to get me into this car. His patience and knowledge of this car was excellent. Once approved he took his time to show me the workings of this vehicle to ensure that I knew how to properly operate the car. This is my fifth car fromMaplecrest and my best experience. Thank you Sam and Maplecrest for all you do for your customers. A very satisfied customer. KarenCavaness

richard onque

I was immediately greeted and handled with care. Didn’t take too much time and the technician seemed to care. Good experience

Shelleys Way

Maplecrest Ford always does a wonderful job on my baby. I take care of my baby, and she takes care of me. Whenever she needs service, I only go to Maplecrest for my services. They always treat us right!!!

Donald Phillips

Great experience my sales rep Clay was extremely helpful and informative. I’ll definately be back next year for my wife’s next vehicle!

Michael Collado

Matt B was awesome! Highly reccomended! 10 out of 10 would buy again 8 out of 8 he's great!

Kevin DiStefano

I went into the dealership to sell my car. They offered me such a low and insulting price I was in shock. I expected a low ball offer but it was insane what they asked. They were trying to see if they could take advantage of me. Stay as far away from this dealership as possible. Integrity is important in business and this company has zero integrity. I’ve already convinced 3 people privately to never go to this dealership that needed to sell their cars. I hope everyone watching this stays far away. They probably will rip you off when you try to buy one too. Update:They quoted me well below the Kelly blue book value. Update: I just sold the car for almost 6k more than what they offered me. Stay far away from this place. They offered me 11k on a 2017 Ford Fusion SE AWD and it had all the upgrades. Look that car up online and you’ll see how much they tried to rip me off. Stay FAR away from this place.

Troy Blunt Jr.

Recently visited the dealership with it being the 3rd of the day. Actually had my mind set on one car from a previous dealership but I said why not. Which made me change my mind was your salesman Sergio. He was by far the most professional and helpful salesman I’ve met all day. He didn’t try to rush me to just make a sale but listened to what would make me happy and met those terms and I couldn’t be any happier with my decision. I highly recommend Sergio !

Lewis Hunter-Blakely

My mom leased a car the sales guy Joseph was awesome! We liked him so much we bought the lease out and were considering coming back for a Lincoln but it’s been almost a month and I still don’t have new plates from the lease buy out every time you call they transfer me and then I get hung up on...I had to call 5 times just to be told my plates aren’t there. Not to mention they tried to charge me 1500 dollars for tire coverage which is a rip off..I work at a dealership and tire and wheel coverage is a lot less then 1500 dollars. After seeing how they operate and having to find other dealers to change my oil..I’m glad I dropped ford products and started buying Mazda’s for myself at Mazda you get loaner cars and free car washes and a lot more perks and it doesn’t take 2 sometimes 3 weeks to get an appointment for an oil change something I just call another dealer

Marissa Sanders Young

I am SO glad that we came to Maple Crest for our vehicle purchase! Clay was referred to us and I see why! His customer service was exemplary. He made the process of getting into our Ford Escape so easy and stress free. I felt like we could really trust Clay, Tim, and the team at Maple Crest. The waiting area was very comfortable and they even had snacks and coffee for us. We were coming out of a leased vehicle from another dealership and M.C. made the transition so much easier because I had no clue what I was doing and they helped us every step of the way. I would 100% recommend Clay and this dealership!

Marvin Bowman

Kevin Ryan took care of me. He made me feel like family. It was truly exceptional. Can't wait to my next service never laugh so much and treated so well

Charlie Bonilla

Serviced my MKX, requested drop off and pick up service (didn't want a loaner), they were there at the time I requested. Vehicle was washed and serviced when I picked it up. Always quality service and NO SURPRISES. This is car number 4 (5 if you count out Mercury from many years back). No regrets.

Jane Inch

Was never a fan of having my vehicle serviced by the dealership. Always found them to be too pricey. Maplecrest has never gave me the feeling of being over priced and they have always taken care of my needs.

Isaac Adjei

I recommend Mr Joseph Opoku as highly Sales personnel to everyone who visits maplewood ford and Lincoln dealership. He has strategic selling skills because he sold Ford fusion and Ford Escape to me.

Altermah Mcintyre

I enjoyed my first experience with Chris and his car salesman skills I was empress that he made me feel comfortable and I didn't feel a buyer threat. So to make long storie short this guy knows what he doing ......

Sam Adams

Daniel Mayor Was great help for our first time visiting. Made Buying a car simple and quick with No frustration. Huge Inventory of well priced cars.

Juan Munoz

Matt barocas was excellent, got into a new 2020 Ford Explorer ST got the color and pricing I wanted. He was transparent and it was a very easy process all way through, highly recommend!

David Blinn

It’s a very busy service department, wait times are long. However, I have always received friendly, honest and quality service.

Grace Rojas

I came into this dealership not knowing exactly what to expect. As someone who knows very little of cars it was hard to come in without an actual car in mind. As far as features and needs I would need for me and which fit best. Sergio, one of the representatives, helped resolve most of my concerns from safety features, to mileage, to prices and more...! The staff is a pleasure and the location is a very welcoming environment. Recommend to family and friends, if any issues come across, ask for representative Sergio!

Dr. Dawn Arnold

I love my Ford Edge. My 16 year old son would prefer to drive my car as opposed to my husbands Audi A6. Maplecrest Ford is always a pleasure to deal with. Friendly, fast and reliable

G B

This is our second lease of a Ford Explorer at Maplecrest. We couldn't be happier. Joseph made our experience easy and we ended up with a car that we love. I would definitely recommend Maplecrest for a Ford or Lincoln.

Jacquie Conklin

I have never been to a more helpful and professional dealership. I had been going around for about 3 weeks trying to decide on the car I wanted. I decided on a Ford Escape. I went to a bunch of dealerships and a few called me. Many would not even speak about pricing on the phone and the places I went to were way to aggressive for me, so much so I started having a panic attack at one when a “manager” was trying to sell to me and I wasn’t ready to sign yet. Then Steve Kush called me, he was the most easy going and helpful out of everyone I’ve meet anywhere. After speaking with him I went in and every fear I had was lifted. Steve made my car buying process a pleasure from pricing, to the test drive and pick up. I can not say enough good things about him. Then I met Tim, he takes care of finance and again I’m impressed. Tim has found another rebate I qualify for and the car will be cheaper “WHAT?”, I have never heard of agreeing on a price for a car then they give it to you for less. This shows just how transparent and honorable these people are, 2 words I’d never thought I’d use in a review for a car dealership. I will be sending all my friends and family their way. I am more than a happy customer I’m grateful that Steve found me! OH and my new Ford Escape Titanium in Ruby Red is amazing!

Edward Cosby

Sam is an excellent car salesman he was very helpful to me with buying my lease out and also helped with taking care of a recall on my explorer so I reomend Sam for all car needs.

Innes Enriquez

I'm very happy Mr Stephen kush. Is a very good sales specialist. He took care of me and find me a gorgeous good quality car he is the best.

Peppabhai Chunes

Great Service, I've been leasing from here for the past 10 years.

Ivonne Planas

Purchased my car from here on 5/18/19. Sam was awesome. Super friendly, knowledgeable and made the process as smooth as possible. I've never been a fan of dealers but he has certainly changed that for me. 100% recommend :)

Petronio Romero

The best experience. Chistopher and all the staff that assisted on the sale were amazing professionals. Straight to the point with pricing. Made sure we were happy with our purchase. Just a great attitude with all the requests. Definitely recommend Christopher (Chris) and the Maplecrest ford team.

Wesley Gilmer

While driving the 2009 Lincoln MKZ yesterday morning, I had the distinct pleasure of experiencing a very smooth riding car, and it is all thanks to your service department. I am all too happy to give your service department 5-stars because it is well deserved and earned due to the fact that you all are keeping my car running nearly as though it is well-maintained by a qualified staff. Keep up the good work because I intend to bring my car there for many years to come.

Dinah Joseph

My sales rep was Daniel and he was very helpful. The process was simple, non invasive and very direct. I am fully satisfied with the services received here. Great customer service is not dead after all. Thank you Maplecrest Ford.

Marjorie Solorzano

Matt barocas was excellent very happy with my new car he went above and beyond!

Victor Alves

Anthony George was excellent he gets 5 STARS. That's all I have to say that was good about my experience at Maplecrest. I should have known better when they told me, after my service, that they don't accept American Express. Yes, they do have it plastered across ever computer, but who actually pays attention, I don't expect to make any of my Fords to this facility ever again.

AL B

People there are very friendly and and helpful and im so happy with my new ford F250 Great truck.

Antoine Leonard

I really love my new car, a 2019 Ford Fusion, the dealer was very helpful with getting me this 2019 Fusion and the sale price was very nice! I feel like I got a sweet deal, thank you Maplecrest Ford Lincoln. The sales rep, Tatiana, who helped me was the best! Excellent service!

tiffany oliveros

I had the best Car buying experience! Everyone was very nice and the place was really clean! My car dealer Clay was very professional and nice and helped me get the Truck I’ve been looking for! I will definitely be going back when my lease is up!

Davina Williamson

Came here looking for a used car with my grandfather and Clay Roberts helped us so much. Also payed a great price for this car. Go to him! He will help you out.

Ellen LeVine

This has been my "Go to" agency for over 20 years. The vehicles have been reliable while still feeling luxurious. My sales guru, Ray Shuta, has always treated me with dignity and respect. And let's not forget the service department. They try to simplify everything and go the extra mile to make certain you leave feeling satisfied. So obviously, I consider myself to be a loyal customer. This isn't something that just happens. It is the result of years of positive experiences with a well managed company.

Dolph Chiarino

Amazing service, wonderful staff, and the ability to make even difficult customers happy!

Nerissa Puryear

Went thru my employee hub to get an amazing deal and my application was sent to couple Ford dealers. Went and choose the closest one to home. And we never regret it. I dont have the best of credit score nor history since I just started building credit coming in the country. But OSCAR was really helpful with us. He said we will get you your truck. And he was so amazing and all his bosses who were able to get us a good deal on our truck. They're very professional and so nice and patience with us . We are now enjoying our new Ford f150. If I ever come back to get one for my son in few year I'd be coming back to this dealership for sure and hopefully oscar is still there to help us.

Evelyn Johnson

Clay was a great... really appreciate the time he took out to assist me on buying my vehicle... Thank you...

Steve Loevsky

I had an excellent experience at Maplecrest Ford/Lincoln. My sales rep, Chris Perry and team did a great job throughout the entire process of leasing my new vehichle from start to finish. The facilities and amenities were top notch and staff were very professional. This is the 3rd vehichle I’ve leased from Maplecrest and will definitely keep my business with them in the future. Steve L.

Jack Toomey

Called Ford Roadside Assistance at 9:00AM on Thursday morning. Said the Car would be picked up. Called Maplecrest at 2:30PM to see if car arrived and was told no. Bill was very helpful and even went out to check the Parking Lot. Bill called back and said no vehicle was dropped off and suggested calling Roadside Assistance to find out why. I called Ford Roadside Assistance and they informed me that the call was cancelled, yet they couldn't tell me why or by who. Re-Instated Assistance Order and M&M Towing Picked up. Very nice person on the Phone. Confirmed vehicle was dropped off at Maplecrest prior to 6:00PM. Called on Friday and spoke to Bill who said the car had not been looked at and he would call back once it was looked at. Called on Saturday and the Service said it had not been looked at as they were backed up. Received call from Bill, who is always professional on Monday midday that the car needed a new Battery which was installed and could be picked up. Yes, problems with initial call to Ford Roadside as to who and why the first Assistance call was cancelled. My big problem was loss of the car (which I am still paying a monthly lease) for Thursday, Friday, Saturday, Sunday and Monday leaving me to to take a Bus, then Subway to and from work into NYC on Thursday, Friday and Monday, and then walk to my errands on Saturday and Sunday being Car-less for 5 days. All to change a Battery. Asked about a Courtesy Loaner and was told they were all out by Kevin.

Robert Esposito

Sales people were excellent. But if you have a question for other departments in the dealership you're dead in the water. No one picks up the phone or returns your call. I had to drive an hour and a half to get answers to my questions after the purchase.

Susanne

Maplecrest was one of the car dealerships I visited when car shopping. Clay Roberts was my salesperson. He was very professional and knowledgeable on the vehicle I leased. He did not pressure me and was very patient while I took some time to make my decision. He has always been available to me for any questions or concerns I have had since leasing the car.

simo tech

service the worth place i have visited no comunication i took the car to fix something evrey time they give me back the car with another problem bad attention no good advise no trust in this unconfortable place . when you gon there just evite brian its the bad service advisor ho i meet in my life .

Sophie Berenberg

Matt Barocas was a great salesman. Super helpful and knowledgeable. He made our car buying experience a great one. No pressure to buy; he just wanted us to get the car that was right for us. Highly recommend Matt for your next car purchase!!

Rinny M

I recently brought my 2019 Ford Mustang. I am very pleased with the services. Joseph O. was a great help in helping me find the car of my dreams. I HIGHLY RECOMMEND all go to Joseph O. a very patient man.

Tarsha Lawson

Chris was a great sales person if you come here ask for chris the whole dealership made it easy...Thanks Chris

Dolly Cobb

My experience here was great. My credit was not do good and Clay Roberts and Tim were able to get me a vechile that I am pleased with. Great Job and Clay remains open and available to all my concerns and question even after the deal.

Ryan Miller

Working with Anthony Smalls was an outstanding experience. His attention to detail, care for my needs, and vast knowledge made my car buying experience second to none. I’m my opinion New Jersey has one Ford dealership, Maplecrest.

Robert Schultz

While driving my grandson home in my wife's 2017 MKC, I was involved in serious accident, resulting in the vehicle being declared a total loss. Fortunately, neither of us were injured, which I credit to the structural integrity and quality of the MKC. We have long-standing relationship with Maplecrest and Ray Shuta, so we came in and selected a model/trim (Nautilus/Reserve) and colors (white pearl/cappuccino). Ray went to work, found our preferred vehicle at another dealer, and within a couple days, my wife drove home in her new Nautilus. Customer service (both sales and vehicle service) is the reason we have a 25+ year relationship with Maplecrest.

Peter Stevens

I was shopping for a ford focus for.my wife and a.friend recommended Maplecrest Ford and Lincoln. The sales associate that I met was Sam. He was very knowledgeable about the car and he helped me answer all the questions I have. I will definitely come back for the car next week with my wife for her to pick out a car of her choice. Kudos sam, you made my day. Peter Stevens

Louie

I went to Maplecrest Ford less than a week after my car was totaled. I had a hard budget and was looking for a used car. My mother has been a longtime customer so naturally we used her salesman Gary. Gary was extremely helpful and understanding. I came to him with 3 cars in mind and we eventually came away with a 2012 Ford Focus SE with 69,900 miles in great condition. I can't thank Gary enough for what he did to help me get my new car. I would recommend Maplecrest and Gary to anyone looking for a car. Thank you

kaamilya williams

Clay was very helpful, attentive, patient with me and worked really hard to get me approved for my car. If anyone is in need of a new car visit Maplecrest ford and ask for Clay. He’s the best:)

Rashid Jackson

It was a great place to get a car. The Salesperson Sam help me out with a good deal and I'm satisfied with my new car.

John Moore

I would definitely recommend Maplecrest's Service Department. Recently my 2015 Mustang was in need of an oil change and tire rotation. I easily scheduled my appointment online for a time that was convenient to me and I was in and out in less than an hour. My Service Advisor, Anthony George was knowledgeable and respectful of my time. I also got a complete inspection report in writing with the updated status of my Mustang's key safety and maintenance items. Definitely recommend. Thanks!

Cihan kekeç

Sam is a good and experience salesman he helped me purchase my ford transit van I highly recommend him any day!

David Berry

Matthew Barocas took very good care of me at Maplecrest in Vauxhall NJ. He explained all the features of thw MKZ and took his time walking me through the process. He's a real pro who I would recommend to anyone looking for their next set of wheels.

Daniel Joseph DeFilippo

Great experience! Highly recommend! Clay and Joe were amazingly helpful! Drove away with a beautiful car! Thank you

Arezou kaufman

I went in to trade in my car and talked to Matthew Barocas. He was very helpful in letting me know what points were considered when appraising my car, and he was knowledgable with suggestions on how I could make my car more valuable. He definitely made this a very positive experience for me.

Nailah Bernard

Matt Barocas was excellent. Very personable. We didn’t feel pressured and he was super knowledgeable on all the cars based on what I told him my needs were in a vehicle. Thank you Matt.

Active Process

Great place, my sales guy Sam was great, helped make the purchase easy and found me a great deal!!

Alexandra G.

The customer service was excellent! I had Sergio, a sales representative who helped me find a right car for me. He was very respectful, patient, interactive, informational, and admirable to do business with. The process which I feared would be long and stressful, turned to be a better outcome than I even Imagined. If I ever need to purchase another car or recommend someone, itd be to this location and to Sergio. Thanks again!

patrice urquhart

Having bought several cars over my lifetime, both new and used, most problems are with the latter. My recent experience with Matt at Maplecrest was quite refreshing. The salesman was very professional, knowledgeable and a generally nice person. Thanks to the entire store and I would refer my friends and family

Lynne A. Davis

Hi, It was my seasonal check up o get the C-Max serviced. i was able to drop the car off the night before in the secured Ford Maple Crest service lot. I was notified the day before as a reminder.I also received a call of the services cost as requested and the car was ready before my requested time. My car was fully charged and cleaned. the service person that handle my car listened to my concerns and was very pleasant toward me.i have been a customer of Ford Maplecrest for almost 6 years. I have not been disappointed. My next door neighbor is also a customer of Maplecrest and I have never her her compliant about the service but always complementing on how good they are. Mrs. Lynne A Davis

Maria Suarez

Very Professional staff. Nice and clean Dealer, Show Room excellent. The waiting area for service very convenient with Wifi computers. Excellent services, thank you.

GABE SAVAGE

I wish I can give you guys more stars for the experience that I had when I return my lease the salesman Clay is AWESOME he made me and my wife feel comfortable and not pressure into anything which MADE me want to make sure I get another Ford Fusion from Maplecrest he was very knowledgeable, honest and polite I have never been to a dealership where the salesperson made the whole transaction Smoove as it went so if you see this Clay thank you so much and keep being AWESOME dude...PS if you're looking for a car Clay is your go to guy I PROMISE YOU!!

Doug Mello

I recently bought a car from Harold (the most professional & honest sales person I met). He listened to what I was looking for and helped me choose the right car for me at a great price. Upon returning for some minor repairs, I was given a loaner car to continue my commute to work. The whole process was easy going and stress-free. Harold reassured me peace of mind. Thank you Harold for all your help. I really enjoy driving my Lincoln MKX!

Jenova Burke

I had such a good and wonderful experience here. I met with a guy named Sergio he was the best car sales representative. He answered all my questions and helped me completely with my time here we went for a test drive and I left with the car of my dreams

Cindy Crystal

By far an awesome experience. Oscar helped me picked out the right car! Sergio also assisted with guiding me to the right car & making sure the price was right. They both made sure I was happy with what I was purchasing. & I must admit they both had a ton of patience with me. The Maplecrest ford team is simply amazing. Very attentive, professional and knowledgeable. I highly recommend Oscar for any sales. & Sergio he is great working with the customers as well. They both will make sure that customer is happy!

Haris Aslam

I bought Car with them Last week , Excellent Customer service , and Best Dealers they have , If Someone looking for Car to lease or Finance would recommend ask for Mr Geo, Mr Jeff and Mr Benjin they will provide you best Cars with Flexible Price

mandeljay .

This is my third vehicle I am purchasing from Maplecrest ford & Lincoln.. I came in to see Mr. amazing, Matthew Barocas! He has always met every need and had me think outside the box as to what I wanted anytime I was ready to purchase. He put me in something that was my dream car and made it incredibly easy for me to get in and out of, while being at the payment I wanted to be at. Matthew then introduced me to mr. nuno finance was amazing knowledgeable across the entire dealer from the GM Alex smith and manager franklin and Luis. Matthew Barocas is well respected and the most knowledgeable, patient, and understanding PERSON not only salesman I have ever met. He truly cares about the individual and not only about a sale. Couldn’t thank him enough and will continue to come back and send anyone I know to this dealer!! 11/11 stars!

Priscilla Fret

Joseph was absolutely wonderful. I'd been debating whether or not to get a new car for a while, and I finally decided at the last minute on a Saturday to check out what vehicles were available. Joseph stayed way past his time to leave, working with me, even though I mentioned I wouldn't be leaving with a car that day and only wanted to see the car I was looking at in person. I did end up coming back a week later to get that vehicle, again a bit late in the day as I had to work, and again Joseph stayed and patiently went over everything I could possibly want to know about my new Edge. He even checked in with me the next day to see how everything was going! Wonderful experience, and I can't recommend Joseph enough!

John Bacsik

Mike was my salesman, and he did a great job explaining all the features of my Ford Escape. I felt that he was honest throughout the process and appreciated his knowledge of the product. Graham, the sales manager, was great to work with as well. The showroom is clean and the staff is respectful of your time. Looking forward to driving my new Escape.

Shell Des

I love this place! I walked in clueless about what I wanted and most of all want I needed in car. Lucky that day I met Mike and he walked through all the steps and I found the perfect car for me! He was very patient with me and answered all the questions that I was throwing his way. His customer service was amazing and I wouldn’t recommend anyone but him. Thank you Mike for everything!

Andrea Kilcan

Matthew Barocas was excellent helped me get in a new car very nice guy best price ever 5 out of 5 will send my friends and family there thanks Matt!!

MITCHELL SANDAK

Good quality and fairly priced services. Friendly and knowledgeable service staff. Been coming here for years and will continue to do so.

Steph Murray

Customer service here was great. Was lucky to have George Moreno guide me through my first car buying experience last week. He was super attentive and listened to my needs. will definitely be back.

Tammy Miller-Owens

Maplecrest always does a great job on my baby! I take care of her, she takes care of me! Maplecrest keeps her in tiptop shape for me! They are excellent!

Sandra R

Very nice, friendly staff; bagels and coffee. My car was serviced less than an hour.