Reviews of Kundert Volvo Cars Of Hasbrouck Heights (Car Concessionaire)

BEN LEVIN

I am not one to write reviews and I try to avoid badmouthing an establishment even if they do not deliver on their promises. Kundert Volvo in Hasbrouck Heights has been so horrible that I feel it is a public service to write this review. I purchased my car from them and did not haggle with them on the price naively thinking that I would be well treated when I returned for service. I was so wrong. The service experience was a nightmare every single time. They left the amber leather interior filthy and put dark grease on the door panels that could never be removed. They attempted to sell me new brakes at only 10K miles and promised loaner vehicles that never showed up leaving me stranded at the dealer without a car. They performed unauthorized work and attempted to bill me for it. Finally they have refused to service the vehicle because they decided that I owe them money for their unauthorized repairs. My car is now serviced at Ramsey Volvo. I want to reiterate. I do not have time to just write a review. This is a warning and advice to other car shoppers. Do NOT make the mistake I did. I also want to mention that I went out of my way to clearly notify the salesperson who sold me the car and the dealership owner before complaining online in a public forum. They made NO attempt to resolve the issues. Ignore the good reviews, if something goes wrong with your Volvo you will have no one at this dealership to help you. STAY AWAY FROM KUNDERT and maybe from VOLVO period. Prestige BMW did a far better job with my BMW service. I cannot wait for my lease to be up.

rocco chiusano

If your looking for a Volvo. You need to make this your first and last stop. The staff makes you feel so special. And the selection of those new trucks could not be better. Thank you so much for my new toy.

John Morro

Our salesman Jay was excellent. He was polite, knowledgeable and listened to what we wanted. It was a pleasure to work with him and it made the car buying experience very easy.

Sergio Marricone

Excellent customer service from Jay my salesman to Frank the sales manager. Buying from this dealership is like buying from an old friend of yours. No pressure just a great deal.

Susan Oravetz-Kalman

Mike Jr. is a young guy but very knowledgable and personable young man. He was helping another costumer and I was waiting on line he acknowledged me and assured I'd be helped soon. That is all you need to know you're not forgotten!

Mike Rodriguez

I was going on a road trip to Nova Scotia and had my S60 serviced (regular maintenance) before the trip. I just came from a road trip with my son in Orlando and it was very, very Hot and humid there. So, I told Pete, My service advisor, to check the Coolant and Transmission fluid. Although they said that both were still acceptable, I told them to change it anyway mainly because I was going on another road trip. Had a blast in Canada and the car run smooth and like new.

David Giblin

Dealing with George was a no pressure pleasant experience. His knowledge of the product was fantastic and George is great to talk with both about the car and in general. If you are in the market, I highly recommend reaching out to him and giving the Kundert Volvo of Hasbrouck Heights team the chance to win your business. You'll feel right at home and drive away knowing you received the white glove treatment.

Eric Williams

I am a loyal Volvo customer and recently took my business to Kundert Volvo in Hasbrouck Heights looking for a new vehicle. From the moment I stepped into the showroom I was treated with the most outstanding service I have ever experienced in car buying. I was greeted at the door by a friendly receptionist who directed me to our salesman, Van Dixon. Van took the time to get to know my wife and I, answering our questions with patience and a very non-saleslike curiosity. It was clear from the onset that Van was not looking to pressure us into buying but rather, he was more interested in helping us to make the best decision for our particular budget and needs. Dealing with the finance was also a pleasant experience. Erin Kundert made every attempt to get us into the vehicle of our choice. We were given a very fair value for our trade-in and Erin made sure we got every available incentive available. I cannot say enough about how professional, courteous and genuinely warm the entire team at Kundert is. Kundert will have my loyal business for many years to come.

JoAnn Salzarulo

Our experience, simply put, was total satisfaction from beginning to end. Our salesperson, George Miranda, was extremely accommodating in every way. He gave us personal care, did not add any extra hidden costs, was upfront, was very kind and made us feel like we could trust him. We looked for this car for several months and visited many dealerships. Our experience here was, by far, the very best. We would highly recommend your dealership to any other we know.

Fern Porter

Very unpleasant experience with the SALES MANAGER today. He has a very condescending demeanor. I would NEVER! recommend this dealership. If I could give a NO STAR rating I would, but unfortunately it wouldn't allow me to.

Paul Deponte

The level of service provided by Kundert Volvo is truly exceptional. I can honestly say that, since I purchased my XC90 in 2015, everyone I have met at this dealership from sales to service has been friendly, kind, and dedicated to making sure all of my vehicle's needs are addressed. Pete, Mike and Billy Jr. were particularly helpful recently when my car had a spell of bad luck that required several trips to the shop within a few weeks time. The guys were extremely professional and accommodating, doing their best to make sure that any inconvenience to me was minimized.

Sharon O'Reilly

I have been bringing my Volvo in to Kundert Volvo in Hasbrouck Heights for ten years. I have never had a problem and have received consistently great and friendly service.

Luis Sierra

Having owned Volvos before I looked at was available to replace my wife's leased car. The used XC90 looked appealing because it was purchased and maintained at Kundert. We met Tony Calderon who turned out to be one of the most professional salespersons I have dealt with. Tony took us through the entire process at the pace we wanted to take; showed us the maintenance records, went over the entire car with us and had the shop replace some items we asked for. When he delivered the car it was detailed and presented in such nice manner it could have passed for a new car. Splendid job Tony, in my book you are number 1 !!!

Arlene Durham

For 8 years now, Kundert has been there for me. Pete Pesce & the service team are friendly, quick & service has always been top notch. It's also nice that my sales associate, George Miranda, still checks in on me when I stop in for servicing. Kundert provides excellent service and is truly a company that cares about their customers.

vicki mulbauaer

they lie to your face and care nothing about loyal customers. try somewhere else.

Julia Meehan

Amazing service this morning from the Volvo team. Thank you, NICK, for fixing my windshield wiper problem so quickly. Your diagnostic skills and rapid repair made visiting the service department a pleasure! Thank you all for a great experience!!

N A

Nobody works here except receptionist who transfers you to hypothetical employees who never available. Tried to call them 6+ times from morning 11 am to 5 pm i could not speak to real person.

Feng Guan

Bernie was very accessible before and after the purchase, and very nicely help me for what ever questions that I have. Will definitely recommend to my friend.

A Google User

Great cars that are too over priced.

JIm Foley

Rich Stutmann was most informative and made a perfect match for my service needs. He was patient and thorough. No surprise person. A real pleasure to have him take care of my vehicle.He took time to explain the process for the repair and was friendly and understanding. Great guy! Thanks Rich.

Jessica Witte-Dyer

Everyone I spoke with at the facility was very helpful and courteous. The service area was comfortable and inviting, which mad the time go by quickly. They were able to diagnose the situation efficiently so That I knew what my options were. They informed me of what needed to be done and how it will affect the car either way.

Derrick Rose

Great customer service, very good knowledge of there job

Andrew Amelia

Great selection of quality used Volvo's. Sales team is honest and straightforward. No games or hidden fees.

Tudor Patroi

Outstanding experience at this place while traveling from Canada. The staff is very friendly and polite. We had a low oil alert in our XC60. The first dealer we stopped at said it cannot look at the car earlier than a week. These guys were a bit farther away however they accepted our car as walk-in after a very short wait, did the oil change and charged very reasonable. Best experience ever at any dealer. If you wonder, I am not related and never met anyone there before this incident. Thank you again Kundert Volvo.

Ethan Smith

Had one of my best experiences yet with service. A previous miscommunication was resolved quickly and I left felling very satisfied with how well everything was addressed. Had an engaging discussion with Jarilton and Van while I waited for my car to be finished both showing great product knowledge.

Cherie Ronan

I had my first service at Kundert and I can't say more about how accommodating and friendly the staff was. I called in the am for an appointment and was scheduled for one in just a matter of minutes for the same afternoon. The service staff was professional and had a great sense of humor! They didn't make me feel inferior because of my lack of "car knowledge"!!!

Cole DiMattio

I didn’t buy a Volvo although they’re making really sporty cars these days and I came very close to abandoning my initial idea of buying their pre-owned Lexus ES 350. I was about to buy the very same car with 500 miles less from another dealership for 700.00 more when Yasmeen texted me out of the blue to make sure I was getting the car I wanted. I appreciated that follow up and that’s when I realized that the other car was 160 miles away and so that negated the mileage. Kundert’s car was now the better option. Yasmeen and Bernie simply let me choose. No pressure. All I got was them both telling me to just be happy with whatever you opt for. My credit is the equivalent of a train wreck. They found a bank to finance me at 20%. I said ok. When I got there the finance guy-who I believe sincerely wants to help idiots in my financial dilemma-showed me how to take the warranty and he’d get me 14.7%. My monthly payments went from 350.00 to 318.00- AND A 100,000 mile bumper-to-bumper warranty-because he went out of his way to help me. I met the owner’s daughter who had no reason to introduce herself and she brainstormed with the finance guy to see if maybe another loophole was available. It wasn’t but her concern meant a lot. Kundert Volvo is now my go-to dealership. I’m beyond a satisfied customer. I’m now singing their praises here, to family, to co-workers and to friends. They earned this and I honestly feel I owe them that. So, thank you, Kundert Volvo!!! See you in about 50,000 miles!!! ❤️

candy scoons

From the time you enter the service area or the dealership you are meet with friendly, helpful employees. I have always had a great experience when working with this Dealership.

Tony Fiore

Kundert Volvo has the friendliest staff I have ever encountered from a car dealership. They make it extremely easy to make an appointment, ask questions, etc. Every single person I have dealt with has been incredibly helpful, accommodating and knowledgeable. The waiting area is pleasant and comfortable. The facility and everyone who works there makes your feel as if you are visiting their home instead of feeling like a number. I can't recommend this dealership any higher or I most certainly would.

Manny Montero

Great customer service, Very professional knowledgeable staff, specially Jay Cruz!

Manny Almonte

I had a great experience at kundert Volvo with all involved, when I was in the market for a new crossover wagon. From Nicquelle Denney, the Internet Sales Manager who answered every question I threw at her and made me feel like she was there to help me make a decision, rather than pushing an appointment to the dealership; to Jarilton Cruz, who ensured my new Volvo's delivery was as smooth as it could be, teaching me all of the features and providing info on the Volvo accessories I wanted; to Finance Director Erin Kundert, who made me feel at easy in her office, went over all of the necessary documentation, and welcomed me to the Volvo family (literally, her family owns the Kundert Volvo dealership). I must admit that I started the search for my new vehicle with the Audi Allroad as my first choice. Upon doing much needed research, I ended up loving the Volvo V60 CC. Especially with the deal being offered. I started working on a quote and inventory availability search with 5 different Volvo Dealerships in the area. From day one, Nicquelle "Nikki" Denney took the lead with very straight forward transaction, with all of my questions answered and timely addressed, which is exactly what I was looking for. I couldn't be happier with my new Volvo, and I couldn't be happier with the dealership I got it from. Kundert Volvo earned a client for life!

Li Zhang

I leased a 2016 XC60 2 weeks ago, and it was a great pleasure working with Jay (Jarilton) who is honest and astute. Jay quickly provided me a comparison between finance and lease options which helped me make the decision to lease the car. Jay is also very good at the numbers as he was able to quickly come up with an estimate for different lease options so that I was able to decide which option is best for me. I liked the fact that Jay was not pushy and let me take my time, which made me feel comfortable when making the final decision. All in all, I highly recommend Kundert Volvo and Jay.

Rajat Malik

We bought the 2018 Volvo XC60 from Kundert Volvo of Hasbrouck Heights without evening stepping foot in the dealership. Philippe provided excellent communication and searched for exactly the vehicle we were looking for all through emails and phone calls. We are extremely happy with the purchase and with Philippe's service.

Sang Kwon

Even if you are 1st time car buyers, you walk in with all the information about the car. Its really matter of the sales person to make it easier for you. Bernie was honest, he worked with the price closer to what he said over the phone and made it all simple. My wife and I bought new xc90, we are not only happy with the car, way Bernie handled from begging to end was very professionally done. Thank you Bern

vivek bharath Akupatni

Philippe was very nice and helpful. He provided everything we need to know about new 2018 volvo. He allowed us to test all the features

nikhil gupta

From Pre-Sales to Test-Drive, and then detailed explanation about various offers, Loan approvals everything was streamlined. Jay/Frank/Erin helped us out in making the buying process smooth. Absolutely loved my new XC-90 (2018).

Jaime Brea

Excellent service

Eilish Bresnan

Thank you Jay for making my leasing of a new vehicle so easy. You are extremely knowledgeable and professional and clearly know your products well. This is the 5th Volvo that I have leased/purchased from Kundert Volvo. The dealership and service department have always exceeded my expectations which I why I have stayed with the Volvo and Kundert.

Robert

What a fantastic dealership. I walked in interested in a xc60. I was greeted by Erin Kundert. She was very welcoming and very nice.She then guided me in the right direction where I than met with George. George broke down everything I needed to know about the car. I couldn’t have asked for a better deal. I met the sales manager Ralph and also Marc that handles all the paperwork. The staff at the dealership all were so welcoming and helpful. They dealership is in the process of being renovated and I am really excited to come back and see it when it’s all done. My xc60 will always get great service here. Kundert Volvo was Much better then Ramsey Volvo which is actually where I live closer to. If you want a Volvo and quality service .. go to Kundert Volvo in Hasbrouck Heights.

Sam Fertik

Everyone from our sales guy Jay, to Erin and Mr Kundert were all fantastic. Super personal, did their absolute best to get us what we wanted at the price we wanted. We never felt any pressure or traditional "sell". My wife who hates everything cars/dealers/salespeople was happy and at ease which (believe me) is saying a lot! Thanks Kundert!

seamansilk .

As always, my 52,000 mile service and repairs was excellent and completed as scheduled. They provided me a loaner car and even took the time to phone me after their analysis of the repairs I requested. Way back in 2010 I had my 2010 XC60 serviced for a very unusual repairs such as mice nesting in the engine and eating the wiring. They replaced the the entire wiring system and my XC60 ran perfect thereafter. Everyone at the dealership is exceptionally courteous and caring. The service staff was outstanding and as we say in the Navy, Bravo Zulu to Chip and Pete. Steve

Renny Koshy

Excellent service at the showroom. Friendly staff. No pressure tactics. Was very open on a friend, and willing to send me pricing instead of chaining me down in the showroom all day

William Trimmer

This was my first visit to Kundert Volvo service. From the he beginning they were friendly, communicative and very professional.

Joan Verdon

I have been a Kundert Volvo customer since 2009, and when we bought the car, my husband kept saying "We are more interested in how good the service department is, than how good the car is." Well , the service department has been wonderful beyond our wildest dreams. I am constantly amazed at their efficiency and courtesy. i recently had an experience with service guru Pete Pesce - when he went the extra mile to help me get my car serviced, and to get me a loaner car even though it was late in the day. And the car usually is done and ready within a few hours. I love this dealership and i love my Volvo.

Bei Z

The XC40 is wonderful and our experience with George was excellent, he guided our subscription from beginning to end and worked out couple issue with Volvo. The subscription process from Volvo is good, we are happy with the short lead time. We are happy selecting Kundert Volvo and thank you George.

Janice Breeze

Having Chip as a service advisor is a dream. He promptly updated me as to the problems that he found and time and cost of the work that my car needed. He was respectful and accommodating and made recommendations in my best interests. Chip is a consummate professional who takes pride in his job and easily deserves the highest of praise. It would be hard not to be a loyal fan. Not only is Chip unusual for his earnestness and excellence, so too this service center for its zealous commitment to the customer and acting in good faith. Brian, the EXTRAordinary service manager, takes a long view in terms of business practices, and acts to cultivate a relationship with the customer, rather than make a killing in every transaction. Some of the work performed on my car, actually more than a little, did not show up on my bill. Brian's manager, Billy, took my car in and provided a loaner, without an appointment, and followed through on every detail I addressed. No dealership could compete with this one. Even the physical setting is impressive. It feels like a high-end hotel. The waiting room feels like a comfortable living room. I’m looking forward to returning.

Andrew Kremer

Polite and professional as always.

Safia Khatun

The most unprofessional experience of my life. We walked in around 6pm to take a look at 2 cars. Two sales people were on the floor and did not acknowledge us at all. The first was helping one couple and the 2nd was talking to someone as well. However, they each could have at least acknowledged us and told us they will be with us in a moment. Instead they both ignored us. The 2nd salesperson actually walked away after I asked one of the mechanics if we could get someone to help us. I get that you have other customers but an acknowledgment would go a long way with customer service.

Paula Dombrow

We just purchased a 2015 XC60 here with around 23K miles on it. Volvo kept its word on the items they said they'd fix. There was a scuff on the side mirror which we noticed prior to purchase. The sales person, Al, said he'd make sure they took care of it. They did. They also promised to always have a loaner available if we make an appointment in advance. They did. They also fixed the broken visor mirror/light which we noticed was broken after we purchase the car at no charge, and sealed/minimized a tiny chip in the windshield driver's side which we also noticed after we purchased the car at no charge, and put on our license plates for us. The only thing they didn't come through on were protective floor mats. We were given the impression they'd throw them in with the purchase. We ended up having to buy them as it was unclear when they'd find some that fit our car that I guess were going to come from a used vehicle. This was not made clear initially. Also, the initial paperwork and some details about our loan weren't made clear upfront until we were signing for the car. But it appeared to be a miscommunication. Overall though the service and experience at this Kundert Volvo from sales to service beat any other Volvo dealership we've been to. They were not pushy. They let us test drive the car on our own. We purchased our car here because of the family run feeling of this dealership and because they seem honest and professional.

Joshua Schulof

Nick was a great salesperson. He was able to find the car which I had been searching for and get me the pricing which I needed in order to make the deal. He knew my price points and was able to come through better than any other Volvo dealership in the tri state area. That is very impressive. The car was also ready when I arrived. The whole process in person took less than 2 hours and was mostly online. I traveled 2 hours to make this lease work and Nick held up his end of the bargain with an efficiency that I have never seen from a car dealership.

Inez Gonzalez

The Service Staff is always courteous and attentive, and take the time to ensure that all your concerns have been documented so they can be addressed. Pete is always a gentleman and is very accommodating.

Weikwang Ng

Jarilton as gone above and beyond in assisting us with our new XC90. Not a fan of Volvo before but def one now! Thanks a lot!!

kim M

Very helpful staff

filiz say

Don't take your car any kunter volvo! We used them last few year, not the best service but they were closer our home. Now They don't loan any car while you car is in the service unless you buy your car from them. Use Ramsey volvo their customer service much better !

Anthony Vega

My wife and I went in the other day to look as we are in the market to buy a new car and we were impressed with the xc-90 s6. We were more impressed how when we were greeted and asked if we needed help, we told them we were only looking that the man give his card and didn't bother us again. We wish all car dealership would be like this one

Rodney Long

The service dept given me very good information about my car... Thank you volvo

Matt Spears

The service team has saved me on numerous occasions if I need unexpected service. Chip in particular has gone above and beyond, you can't ask for better customer service. The whole team is great.

Mandar Lipare

They went above and beyond in transporting the vehicle from a different location that match my requirement.

Patti Mierzwa

We are thrilled with our volvo s60. It is our first experience owning a volvo and we are sold! Al at the dealership was very pleasant, honest, and the entire experirence was wonderful. We did have an unfortunate incident with picking up some type of road debris that damaged the drive shaft recently. The service we received was well run, organized, friendly, top-notch! We are very impressed and very satisfied customers. Patti Mierzwa

Gloria Golan

Great sales team. Great service. Have been a volvo driver for over 30 years and this is a class act. Frank Monica is jus wonderful and a pleasure to work with.

Ghost The

It was pretty straight forward, had only that day off unexpectedly, so I called the dealer to see if they can take my car for synthetic oil change, and for my surprise they said bring it in now. So went got it done and found them catering food so they invited me in, pretty nice of them. Definitely will be back.

Jimsy Wimsy

Five Star Service! Of course for my vehicle's great servicing, but it all starts with my Service Rep's. professionalism and friendliness. I am totally comfortable with Kundert Volvo! I don't know anything about my car's mechanical aspect, but I do know that for the past 7 years, I have received truly exceptional service . The pricing is comparable too. Excellent value! And, I am always greeted with top notch professionalism and respect. Many thanks to the Kundert Volvo of Hasbrouck Heights Service Team and a special thanks to my Service Advisor, Pete Pesce! I wouldn't trust my vehicle with anyone else.

Michael Iacono

The XC90 brought us to showroom and George is another reason we stayed. This gentleman is representing this dealership in the very best and most professional way. Truly a pleasure to work with, super helpful, honest, accommodating, and overall a nice guy. He made the experience a very pleasant one and in the end we were happy and excited to be ordering a Volvo. In addition, we were truly happy George got the sale b/c he did everything in his power to get us what we wanted for a fair price. We really appreciated that and he deserved it. Looking forward to receiving the XC90, this new relationship with George and the entire Kundert Volvo Family of Hasbrouck Heights. Thank You!

Linden Wilson

Truly Exceptional !!!!! Chip Griffin, Pete Pesce and Jim Penambere are very caring, attentive and professional. They treat you like family. The guys in Parts are also very helpful and follow through with your order.

Jordan Ricci

the staff here was very courteous and time efficient. If I was able to get my car serviced here I could perform a better review. However, After I filled out all the information online unfortunately that information did not transfer into their system so they could not appropriately schedule me. They scheduled me at the end of the week and they said the service would take about a week however they would not prefer their loner to be in my hands that long. They did do me a courtesy by allowing me a one-time loner because I didn't purchase my vehicle from them. However, I would have to purchase a plan from them if I wanted to continue to get the same kind of service from there Center. Due to the fact that other service centers do not require such plan and provide the same benefits I chose to take my business elsewhere rather than return to their Center. Pros: friendly service Associates that were understanding of my issues. Cons: an efficient scheduling website. Didn't plan in advance before I arrived at the center to make sure they can meet all my needs. If you do not purchase your vehicle from this dealer you will need to buy an additional service plan to get the same service benefits.

Stephen Mcmullan

Excellent service

Adam Springsteel

The mechanic Billy does great work. He really knows the Volvo products. Also the secretaries who you pay the bill to are very courteous, friendly and helpful.

Zionists worship Satan read the Talmud

Horrible service... I did my annual maintenance here and they charged me a good $700 and all they actually do is change the oil, I discovered many problems in my car the next week, one of them almost had me killed, was brakes problem, which tells me that they did nothing but charge me money. Will never ever go back there again.

Javielito Evans

great ppl

Leandro Fonseca

So I had my 2nd free service scheduled drop off and a loaner waiting. But when I got there I said to Pete, it’s just an oil change. I’ll wait instead of taking a loaner and having to come back. He said about an hour and a half, I said no problem. Went to check out the new models in the show room, checked out what they had outside, went to the parts department to check out prices on parts for my older volvo, and went back in and sat down in the service waiting room. Not even 10 minutes went by Pete came and said my car was ready. 45 minutes tops. Much appreciated guys!!

Christopher Awe

Under serious construction for an extended period of time. So not a comfortable, car buying experience right now. Friendly staff though that tries to make up for appearance and discomforts.

Juan Alstasininitininio

(Translated by Google) Cum (Original) Porra

Mariano Vega Jr.

Very good service

Corey Meyer

I purchased an S60 from Kundert as an out of state buyer. From the moment I set foot in the dealership to sign the paperwork and pick up the car, my experience was abysmal and required over 10 phone calls and 20 emails with the dealership to resolve. See a summary below. When signing paperwork, the finance manager attempted to strong-arm me into a higher interest rate than what I had previously qualified for based on my application. There was a clear attempt to breeze over numbers quickly and take advantage of a young buyer and it took 15 minutes of confrontation for him to provide me with the lower interest rate for which I had qualified. I then had a nightmarish experience in getting my plates and registration mailed to my out of state address. A week prior to my temporary plate expiration, the sales manager lied over the phone, stating that my permanent plates were being tracked through the mail and would arrive in time. A few days later, he lies again saying that he has arranged for new extended temporary plates to be sent in time for the expiration date. Neither of these things ever happened, and I later found out that my plates were not even shipped until a day after the temporary plate expiration. Additionally, the day after the plate expiration, the sales manager guarantees that my permanent plates will arrive by 10 AM the next day and that a signature would be required. I took a half a day off from work to receive this shipment, which did not end up arriving until 9 PM that night (and it turned out that a signature was not even required). As a result of the incompetence of Kundert employees, I missed a half a day of work and was forced to go out and rent a car for 2 days in order to make my commute after my temporary plates expired and before they sent the permanent ones. Direct quote from the sales manager: "This happens all the time, we usually just pay the tickets for customer's unregistered vehicles." Kundert actually directly advocated me to drive my car illegally in the interim period while they got around to processing my registration paperwork (which they had 30 days to do). To their credit, the general manager graciously agreed to cover my rental transportation costs during the unregistered period, which I greatly appreciated. However, she had also agreed over the phone to reimburse in full my motor vehicle fee and did not follow through on this. When I received the check in the mail, the reimbursement was only for a portion of the fee. All told, I spent close to 8 hours of personal time to extract information from this dealership on something that should have been provided to me automatically and without issue. Both the finance and sales managers were confrontational at times and the general manager did not fully follow through on her promise to make it right. Unfortunately my family will be looking elsewhere to purchase our 7th Volvo when the time comes.

Zhongyi Han

My check engine light was on. I have been this dealer three times. Their manager attitude was very bad, and they still could not fix the problem. I swear I will never go this dealer again.

Brett Harootunian

One of the remaining family dealerships. They treat you like family. We have been happy customers of theirs for the last decade

Michelanne Bradwell

This is my second lease purchase from Kundert. I'm always made to feel welcome as if one of the family.

Eric Abergel

Jay was a pleasure to deal with and a refreshing change of pace from every car salesperson I have dealt with! He was honest and upfront and there were no games played. I told him what I was looking for and he came to me with the best offer he could give. He didn't play the usual back and forth between customer, salesperson and manager. Also, he is extremely knowledgable about the cars and great about showing my wife and myself the ins and outs of the car! I can't recommend him enough!

Crista McKenna

Great experience with George - he was very responsive to my calls/emails and helped us get the best deal I found from any of the surrounding Volvo dealerships. Very professional! Erin helped us get the financial details completed quickly since my kids were going insane :) Highly recommend this dealership & team! Thank you!

Venessa King

The Service department is the best

Kurnat Woodworking

Super store with super cars!!!

Ali

Trusted Volvo cars better than any American brand for sure!

Linda A

Mike was excellent. He knew exactly what needed to be done. We scheduled an appointment to drop off my car for repairs after another driver hit my car. He knew that the damage to the car would require more work than the driver's insurance approved. He worked with the insurance company and had them approve the additional work as well as an additional day's car rental. I did not have to do a thing. The work was excellent. This dealership has been providing all my maintenance and repairs since I bought the car several years ago. They customer service is excellent, I never had to return my car after a repair was completed for additional work, the prices are excellent. The service area and waiting room are always clean and comfortable.

Cathy Rikhye

We have been getting our Volvos at Kundert for years and years. They helped us make the financing workable; they have always been helpful, courteous, professional and their service department is excellent. I love Kundert!

Claude Ahad

Great dealership!!! Especially Nick Truncellito!!!

John Kim

They are always the best

Jim Stansberry

I've been buying cars for 40 years and I found a breath of fresh air here in Hasbrouck Heights at Kundert Volvo Pre-owned. After 2 horrid weeks of dealing with incompetent, unprofessional, ignorant and just plain dishonest used car salesman, I had a stroke of good luck in discovering this establishment. From my first phone conversation with Al, to meeting him and Jesse -- and then buying my new Volvo S60-- it has been a perfect and pleasurable experience. These two gentleman are not only capable and expert representatives of Volvo Automobiles, but they met and EXCEEDED my needs and expectations. A first class act from the word go... if your looking for a pre-owned Volvo--this--IS THE PLACE.

Keerthi Kalyan Chalasani

Not well staffed. Lots of wait time. Renovation in progress

Review Mail

Insulted by dishonest sales team. Completed portion of negotiation online, was told 12 cars are available. Arrived ready to purchase a car. Confirmed 12 similar cars are available. Went for a test drive. Upon return was told of the "surprising news" that all 12 cars had sold out since my arrival. The dealership was empty. At this point the sales team started their attempt to sell a different more expensive car. Waste of an afternoon.

Susan Wagner McKenna

The entire purchasing experience was a pleasure. Tony in sales was extremely helpful, and has extensive product knowledge. Erin was great in the finance department and even Billy the owner was involved and available. While buying a car can be a daunting experience, the folks at Kundert make it easy and non threatening. This is a very professional group and I would highly recommend them to anyone wishing to purchase a Volvo. Although this dealer is not around the corner from my home, I will be taking my Volvo back to Kundert for any service needs since I had such a wonderful purchase experience with them.