Reviews of Jaguar Parsippany (Car Concessionaire)

Ravi Uppal

Great service and follow up by Matt. sales person Glenn was excellent

Darryl Brown

Great work and great customer service. Love my Cat.

Jason Rolo

The sale went well but they waited until after my temporary license plates were expired before they registered the car and sent me the permanent plates. I couldn't drive my car for 2 days. I had to spend money on Uber.

Zeeshaan Murad

Traded my 2014 Gtr for a 15 v8s with 2000 miles on the clock. First of all Paul was unreal sales advisor. Called him on Thursday telling him the situation on trade and price i was looking for. Not only did he get me the price for the GTR even gave me some extra on the v8s. Wanted the upfraded wheels for the car and they changed them at no extra charge. George the sales manager was also a great guy along with Caesar the finance advisor. Last but not lease had a few updates I wanted on the car software wise the service team Steve and Stanley were both top notch. Took care of all my issues with no problem. Finally my tech who also is the shop formen don did an unreal job on my car. Got all the issues and took care of the car like it was his own. Thanks again guys for everything.

Kathy Youzwak

We had a very positive experience in buying a used Civic from Jaguar Morris County. I contacted Randy about the vehicle, and he was kind, helpful, and courteous throughout the process. Everyone was helpful, and we are very happy.

Dan Murphy

I went to Paul Miller Jaguar in Madison, NJ. I test drove the F-Pace and while I liked the vehicle lot, I prefer wagons and will probably purchase an Audi Allroad instead (I needed to rule the F-Pace out). Christopher Hoyle, my sales guy couldn't have been nicer and I highly recommend him if your in the market for a Jaguar.

Denise Ash

This location is hit or miss. Where some have a great experience...others not so much. The customer service is horrible! Based on the experience my husband and I had, I would not recommend this location to anyone I know. You would think because it is a high end product that the service would match. We do like the car for the most part but if we could do it all over again we would have tried a different Jaquar dealership somewhere else.

jeff menniti

I brought my XE in for a water ingress issue. Well twice I had to go back. And the last time they never even returned my calls. I called Manhattan JLR where I purchased the car and they fixed everything on the first shot. And turns out Paul Miller didn't even do the work themselves. They farmed it out and apparently did such a bad job that Jaguar USA was going to try and recoup their money for the previous "repairs"

David Cook

The move from Madison has not been executed well. Setting aside that it is a far less convenient new location that takes twice as long for me to get to Parsippany due to horrendous traffic on Route 24 (which is beyond your control), the experience at Paul Miller is much worse than Madison Jaguar. The check in area is chaotic. Apparently there are now twice as many vehicles being serviced but the dealership space has not been expanded to accommodate this merger. The waiting area is also smaller and less comfortable than Madison Jaguar. Finally, My car was not washed when it was returned to me. I spent $2,400 in repairs and didn’t even get a wash. This is the only dealer I know of that doesn’t wash the car. Madison Jaguar always washed the car - even for a small job like an oil change. Speaking of which, the cost of an oil change at this new location is twice as expensive as at Madison Jaguar. Overall I am very disappointed with this switch. I think I will try Ray Catena next time. It has got to be better than this. And now it is closer to my house. I also own a Range Rover so I will be bringing that to Catena too from now on. All I can say is that I hope they move Jaguar back to Madison. They clearly didn’t think this through. It’s like they decided to do this at the last minute on a whim. Too bad.

Sheila Mclean

I bought a new iphone and was having trouble syncing it with my XF type! I called my salesman, Mike Morgan, who walked me through the entire process. He even offered to have me come in and he would do it for me. Considering I won't be replacing this great car within the next few years, he did not have to give me his time, but did so. It showed me that he is a great person who treats his customers like people! Thank you Mike and Madison Jaguar!!

Jack King

I've been buying cars since 1970. This was positively the best experience of my life. The price was fair, the sales people an absolute pleasure and the entire operation of picking up the car was professional.

David Adjmi

Joseph Cardone helped me at this dealership and he was phenomenal. The entire staff at Jaguar of Morris County were very friendly, helpfull and did an excellent job servicing my car. If I could give more than 5 stars I would. The sales team was very informative and gracious as well. Highly Reccommended.

Lisa Karoon

A great experience!

tom valeri

The sales experience thru delivery was great! The weak link is business office. They need to be more forthcoming in certain areas. It really brings you down after a great experience. Your dealing with an expensive purchase, your not buying a 5k used car.

Doug Simon

This is my 5th Jag in a row -my wife an XJ, and now this F-Type convertible, I also have had 3 EKR convertibles in the last 7 years including one of the Final Fifty. All GREAT cars and great auto agency Paul Miller (Madison) have always been great

Carlos Ullua

I have brought my XJ for service two weeks ago and I'm very please with the great job done and I also want to thank Kevin Walburn and Jorge Ramirez for doing everything right for me so I can keep enjoying this fabulous car,thank you again Carlos

Rita Mitjans

Excellent service and sales experience from this dealership! I've been a happy customer of Madison Jaguar for some time. I ordered my new gorgeous F-Type after attending the debut event and having an informative session with my sales rep Michael Morgan. He took such good care of me, calling me regularly with updates and making sure the delivery was flawless. It's what car buying should be!!

Sara B

What an awful customer experiance. As a current Jaguar owner, we were excited to lease another Jaguar vehicle. We scheduled and appointment and had gone online to build the car we were interested in. When we arrived the door was locked to the building. After someone let us in we were told the associate we scheduled an appointment with had suddenly become busy with a general manager. We were begrudgingly helped by another associate but he didn't have access to any of the information we had already submitted. We then watched the associate we had scheduled an appointment with leave for the day as we were still struggling to get the help we needed. I do not recommend this dealer.

Theresa Baldwin

Morris county jaguar has been the best dealer I have went too so far with Lessing a car. Just leased a 2016 XF with Jorge Ramirez, he was very professional and gave me one of the best dealsi have had in a lease. Jorge spent a lot of time going over the car with me. It was a great price and beautiful car, I will be going back to Morris county jaguar and be looking for Jorge again!

Kevin Venezia

Raymond Sanabria helped to get me into a 2018 F-Pace S. I was very picky and custom ordered it but received great customer service. Michael Morgan also helped me out and the entire experience was very easy and pleasant. The car even came in early and Raymond and Michael did everything they could to let me take it home ASAP, even picked me up at the train station. Very happy with Jaguar Morris County, would definitely recommend! Thanks guys!

Ralph Sarracino

Randy and the entire Jaguar Morris County team were a joy to work with throughout the entire sales process. Randy was courteous, patient, and professional. It was truly a fantastic experience. I highly recommend visiting Jaguar Morris County and Randy to purchase your Jaguar!

Jorge Ramirez

STAY AWAY!!! Brought my 2016 F-Type for an oil change and they ended up keeping my car for 5 days. After calling them multiple times and no one knowing anything I was finally able to get it. I want to bring my car to someone I can trust to know what they're doing. I will be going to Ray Catena in Edison or Jaguar in Paramus from now on.

Sagar Ohri

I had the best car buying experience at Morris County Jaguar . I dealt with Jorge Ramirez, who was respectful, courteous , extremely helpful, and knowledgable about function and features. Helped me to get an a amazing deal with no hassle. I will definitely be going back to Jorge.

Paul Smith

General manager was out driving the car I wanted to see.

Rachel Popovitch

The managers in this establishment truly care about the PEOPLE buying their cars. Would go back just to work with them

myles wittenstein

Completely satisfied! Terrific people, terrific service!

Devon Myles

Worse experience ever, everyone who thinking to buy a car from paul miller jaguar don't go there, they're not good people they are a liar. I buy a car from them and they give me a temporary tag for few weeks for me to get back to them with the paper work from DMV I got back to them on time with the paper work, the tag going to expired in 1 week, I keep calling them letting them know, they keep giving me the run a round and till the tag expired, they are so dishonest they the manager print up a fake FedEx tracking number, when we call FedEx they say they don't have any packaged from them abd not im stock with a car right now cannot drive. I wouldn't recommend them to my worse enemy.

Max

Reception not

Paul Solotaroff

Best. Dealership. Experience. Ever. My sales associate, Randy Grote, was superb: whip-smart, understated, zero-pressure and endlessly knowledgeable. A retired former telecoms exec, he does this job for pleasure, not gain — and it comes across beautifully during the sale. Same deal with Derrick, my finance guy: a seasoned, honorable guy who doesn’t up-sell or blow smoke. And as for my F-Pace R-Sport in screaming Firenze red with the black 22’s: hoo baby! Literally too much fun. I am now OFFICIALLY The Man in that bad boy. Thank you all, Jaguar of Morris County. You rule.

don akerman

Sorry I thought I answered I thought everybody was great helpful and knowledgeable very positive experience

Emily Tenten

I purchased my E-Pace about two months ago where the salesman did not know much about what he was selling me and had to have his colleague correct him from across the desk on multiple occasions. Once I finally purchased the vehicle I was told I would be receiving complimentary all weather mats and that they had been ordered and would call me when they arrived in. I tried contacting the salesman on multiple occasions to which I was told that the mats would be in soon. Come to find out that the salesman is no longer with them (which I believe I should be informed of and assigned a new salesman to work with). When I tried getting in contact with the sales manager, I had to leave multiple messages on multiple different occasions. When he was finally in the office and could take my call he said he would call me the next day with more information for me and I was never contacted back. I tried calling again a few more times, leaving messages with the front desk and on his private voicemail and have not received any contact back. Long story short, this dealership does not care about their customers, just about making a sale and for what is supposed to be a "high end dealership" the quality of service does not show.

Peter Origenes

I highly recommend Paul Miller Jaguar in Madison. Love the car, and under Paul Miller, the customer service effort is very strong. My 2011 XJL 5.0 Supercharged, purchased in September 2014 recently went through a scheduled service interval at approximately 47,000 miles. This is an exceptional vehicle, drives fantastic and has been 100% reliable. This was the final service under the original warranty, including replacement of brake pads and discs under the platinum warranty, and various other minor adjustments such as sunroof and door handles. The service advisor, Kevin, was very thoughtful in answering my questions regarding long-term maintenance. I typically exceed manufacturers requirements regarding fluid changes and other preventative maintenance items. Kevin suggested various options to maintain my vehicle according to my style of driving, long term ownership objectives and maintenance budget. We agreed on an optional top-end cleaning (common for direct injected engines), while delaying other items. For example, I requested his view on transmission fluid change, a lifetime fluid for the ZF 6-speed autobox. He recommended that we not change at this time unless the technicians found issues in test drive. One major fix was needed, ultimately requiring the replacement of the steering rack. Kevin and the head technician Don spent quite a bit of effort ensuring that the vehicle was perfect. There were no issues under the CPO warranty coverage. My vehicle was returned clean and ready to go. I was provided with clean and quality loaner vehicles during the repair process. I was provided regular updates on the status of vehicle repairs and my wait times at the shop were non-existent or very short.

Khurshid Junus

I have a 2004 Jaguar X-type. The car failed inspection since my engine light comes and goes. Luke at Madison Jaguar, was determined to resolve this issue. Luke and his service team resolved the issue and the car passed inspection. Thank you so much Luke, for all that you have done to make me a happy customer! Kudos to Madison Jaguar!

David Dillard

Purchased used car at fair price. Great purchase experience. We had an issue an issue and they did the correct thing even though it was a 3rd party mistake. I highly recommend and impressed with the MGMT teams follow integrity.

LeROY GILLEAD

ALWAYS GET FIRST RATE SERVICE @PAUL MILLER JAGUAR

Ralph Novotny

I leased a 2015 jaguar f coupe r from madison Jaguar back in January. My experience with the sales force was excellent. They answered all my questions and were very professional. My only complaint is that the weather is not being very cooperative!! I cant wait for nice weather so that I can enjoy the car. Thanks Madison Jaguar for your great service. Ralph Novotny

nicole m

I have been a long time customer. I live 35 minutes away in Bergen County, but I still bring my car to be serviced by Luke and his team. Everyone is very friendly and always willing to help. I have never had a bad experience and will continue to let my friends and family know to come here for the best service !

Marvin Frank

Excellent experience with no problems. Easy dealing with Service assistant, Stanley.

Ralph Dinunzio

Being a first-time Jaguar owner and have been in the automobile business all my life Mike Barbone could not have been a more efficient service advisor, at least every other if not every day I received a phone call giving me the status of my car and the special order parts coming from California that we were waiting for, as soon as the car was finished I received a phone call letting me know that the car was completed and that I could pick it up the following day after they put it through its final test and cleaning. I highly recommend Jaguar of Parsippany and especially Mike Barbone for his expertise and handling of my car!! Ralph DiNunzio Summit Forge Body Works

Donna Smith

You do not need the Jaguar dealership if you need a key fob made. Called this dealership and they told me it would be almost $500 for one key fob. What?????? Dealership said they never heard of a locksmith being able to create a key fob for a Jaguar. First locksmith I called did it for about half the amount the dealership wanted and that locksmith told me he does several Jaguars every year.

T Green

The service representative was polite. Service was completed within the promised time window.

W Bro

When I visited the dealership I felt very unwelcomed. I was very surprised because usually at Porsche, Audi, BMW, and even Land Rover dealerships I am usually greeted at the door and at least acknowledged by someone. The inventory was decent but definitely lacking. When buying cars, customer service is very important but when no one wants to even acnowledge my existence I will definitely look elsewhere to buy cars from. As a fan of the Jaguar brand I was very disappointed at this dealership.

Gloria Smith

Prompt, reliable service! What more can one ask for?

Jenny Byrne

We bought an Jaguar F-Pace a number of months back from Randy. We have bought many cars over the years of different makes and models from different dealers and Randy stands out as one the most informed, straight talking and gentlemanly reps we've ever dealt with. Thank you Madison Jaguar and Randy.

Dennis Squitieri

i had a number of Porsche's over the years but i must confess my FType is an Iconi sports car with great handling and performance even better that there aren't many around

Christopher Harder

Sales person wasn't clear on needing a certified check .

Jonathan Citron

Great cars. Neat showroom. Nice salespeople.

Katrina Alessi

I have found the service department at Morris county jaguar to be incredibly disappointing. They fix the car and service it just fine but their communication with the customer is awful. They don’t return phone calls and also don’t let you know when the servicing is complete. I do not live near the dealership and need to make arrangements every time the car goes in. They do not help or seem to understand this distance. My lease is up in 6 months and I absolutely love my F Pace but I am not sure I want to deal with this service department again for a a 3 year commitment of frustration

Secret Sunny

worst experience buyer beware I lease a f pace the whole experience has been disgusting from the beginning from the sale person to service person I had to make over twenty calls to get my plates and had to go there three times because they had problems with lease if you want to buy or lease a jaguar I recommended you look for a different dealer

Johanna Vasquez

By far the best experience , I have ever had when buying a car. Jaguar Morris County made the experience one of pleasure. In less then 2 hours , I was able to drive home with my new car. Thanks To STEVE and PAUL for being knowledgeable and straight to the point. Two thumbs up for great service.

Chuck Miller

Bought a used car there nothing but problems. Really feel ripped off

MAJID NAVI

WORST EXPERIENCE!!! My wife and I went to the Jaguar show room in Madison. A salesman approached us and introduced himself as George. He briefly showed us the car we were looking for. He showed interest to find out where our accent was coming from and what our ethnicity was. My wife and I felt very uncomfortable dealing with George's comments. Simply, with his attitude and his comments told us that we didn't belong to Jaguar showroom. We guessed that he didn't like our accent or ethnicity.He told us that he was busy that day, and he would put a package together and email it to us to review. He never did. I made a few follow up phone calls and left multiple messages with his co-workers. I found out his name was Jorge Ramirez and Jorge never returned my phone calls nor email. We bought a new Jaguar from a different dealer in NJ.

Michael Sammon

Took delivery of an I-Pace last week. The transaction went smoothly except for the down payment. My wife and I had to run over to our bank to get a bank check. This is our 3rd Jag we have purchased from this dealership and you think they would accept a personal check from repeat customers. No! Left a bad taste in our mouth. I do want to give a big shout out to Matt Orlando. He was great getting our I-Pace registered with the Jaguar InControl system.

Gabriela R

Could not be happier, Glen was very nice. Would definitely recommend.

Lance Elderman

Fantastic in every aspect! Extremely helpful and knowledgeable staff. Wanted to buy the new iPace - just love this car.

Leon Hayward

John Wakely is either the most honest car salesman with whom I’ve ever worked or the most convincing BS artist, and I’m pretty sure it’s the former. Suffice it to say that he worked with my wife and me to put us in the car we wanted (XE Prestige) at a price we thought very reasonable for a 3-year lease. I look forward to doing business with him and the crew at Morris County Jaguar again in the future.

Fred R

This is the worst place I have ever visited. Salesmen are unprofessional especially the young blonde sales manager. My wife and I walked out after feeling so disrespected. Ended up going to the Jaguar dealership in Paramus. What a huuuuge difference, beautiful showroom, professional salesmen, made us feel welcomed, ended up driving home with a new F-Pace S

D E

The sales person Jorge Ramirez did not want to sell the car to us. We told the budget was 1700 lower than the ticketed price since it was a certified pre owned car 45000 for a 46888 car. He said that I cannot buy the car in this showroom or anywhere else and there is no point giving us a test drive because he would be able to sell it. He wasn't too pleased having us there. Looks like they want to keep the car with themselves and only sell to ELITE customers(People who afford a F-type at-least) or people they like. Overall bad experience.

Martin Ducksworth

Look out Tesla - Jag have claimed that by 2020 they will only be making electric cars and if you get to have a spin the the iPace you'll understand why!

Gregory Drinkwater

I ended up going with a different car but the dealership was great. Extremely helpful and no pressure.

Thomas Zaubler

The car buying experience was excellent. George Ramirez, my sales person, was honorable, responsive and a delight to deal with. I would highly recommend this dealership and, in particular, George.

Cathy Balsamo

STEER CLEAR!!!! Unprofessional and extremely dishonest! DO NOT SHOP HERE!!!!!

Folarin Onibiyo

Great service on my xf. Always got jaguar loaners.

mike ward

Very poor service. Brought my car to get serviced(just a oil change) . Gave me a piece of junk as a loaner. Then kept my car for 2 weeks.

Corey T

The WORST buying process I have ever experienced. Just an all around horrible play to try to do business. Spend your money elsewhere. We were treated horribly!

Jessica Mester

I went in to fix both of my key remotes. My car is 14 years old and it was my first time at the Madison Jaguar dealership. They were very friendly. They didn't try to sell me or act as though I needed to buy another car. They fixed my remotes and washed my car and I was on my way. I felt very comfortable there. They treated me as though I was buying the most expensive car in the showroom! Thank you Madison Jaguar!!

Tom Abdou

Experience. Excellence. Execution. Madison Jaguar exceeded my expectations with regard to the lease of my Jaguar F-Type R. This was my second Jaguar, and now because of my experience at Madison Jaguar, I am addicted to the sales and service experience, as much as the car itself. My sales experience with Madison Jaguar was nothing short of stellar. Every aspect of the transaction was at the highest professional level imaginable. From the first call to delivery, the experience was wonderful. Most of the transaction was done on the telephone or by email, and it was a flawless process. They found me a car with the color combo and the equipment that exceeded my expectations. Madison Jaguar had it delivered to them on time, and made the entire experience consistent with what you expect from a high level manufacturer. I was impressed that they even obtained the pay-off on my trade. These days, I doubt that even the typical luxury marques can provide the kind of service that I experienced at Madison Jaguar. Best sales experience I have had yet!

Ivo Trinajstic

NEVER AGAIN!!! I went to the dealership on Saturday ready to purchase an F-Type to replace my current Porsche. As soon as I walked in I felt like I was in abandoned establishment...cars were filthy and some didn’t have signs...after dealing with the salesperson a manager who introduced himself as Michael Morgan stepped in smelling like an ashtray with an arrogant and unprofessional attitude...I left there disappointed that such a beautiful vehicle would be ruined by a mediocre establishment....went straight to Ray Catena in Edison which was superb and am now the owner of a beautiful white F-Type Coupe

Pavel Alvarez

I’ve been seeing the beautiful FPace on the road for months now...I decide to treat my wife and I to the S model. Unfortunately my experience at Jaguar Morris County was horrible and did not correspond to such a quality vehicle. I don’t know who put the managers in charge there but they are ruining the Jaguar and Paul Miller name and quality that everyone expects. Luckily I decided to give Jaguar another chance and ended up driving away with a stunning FPace from Ray Catena Jaguar in Edison.

Jonathan Rich

John in service was attentive, responsive and clearly communicated the issue and resolution, a great customer experience.

Frank Jova

THX STANLEY.....YOU GUYS ARE AWESOME

Michael Myers

My Experience was great I took my vehicle in for service and he did a great job. I’m very proud of their customer service. No hassle no wait time excellent service!!!!!

Jamie Condie

Cracked a Mag on Pothole, Had to replace Mag and Tire. Service advisors were excellent, were able to get me a new Mag and tire following day and install quickly. Only surprise was tire pressure in new tire was checked and adjusted, other 3 tires were quite low and obviously never checked. A little surprised , seems like a basic check.

Kymmie K

I dropped off my car to get serviced which should have only taken an hour or two and instead took a whole week without any notice. I called repeatedly throughout the week, leaving voicemail messages and still no return call. Horrible Service.

Rich Tric

Top notch experience. I walked in fairly certain about my decision to walk away with an XF, but only hopeful that the plan would actually execute. I was pleasantly surprised to have met Jorge Ramirez - the general sales manager. I'm quite certain I would not have been happier pairing up with anyone else. We had genuinely good conversation. I had question based on research I had done on the different features of the vehicle, and Jorge explained things to me in a way that was easy to digest. Very helpful, kind, patient, and professional. A+ all the way! That night, I drove away with the XF, and overall remember my exceptional experience. Something I'm not accustomed to when purchasing vehicles at dealerships.

Greg Morgan

I recently leased a new XE from Morris county jaguar. The process was quick and honest. The sales staff was efficient in answering my questions and did a great job showing me all of the features on the car. This is my first jaguar and Diesel engine car so I appreciated the extra information. I would certainly recommend jaguar Morris county to anyone who is looking for a jaguar.

Tru Brutha

Giving this dealership one star is giving them to much credit. Had a terrible experience at this car dealership BUYERS BEWARE!! DONT SHOP THERE A COMPLETE WASTE YOUR OF TIME!! After witnessing the salesmen derricks nervous breakdown over simply attempting to buy a car .Took myself to jaguar of allentown and bought the same car they had with no hassle!!!

J Scott Eveleth

I have a low coolant warning. Didn’t I get a multi-point inspection?⁉️

Ben R

My experience at Madison Jaguar was excellent from start to finsh. I just purchased a 2013 AWD XF. My main sales contact, Sheena T., was extremely helpful and exceptionally PATIENT with me. As this is the first new car I've purchased in over 10 years, I did tons of research and was very methodical. After visiting many dealerships representing many different brands, including Audi, Mercedes and Cadillac, I found Sheena was the only saleswoman to really take the time and effort to understand my needs and concerns. I found her to be a true partner in what turned out to be a 6-month long search. She knew the cars well and soon enough knew exactly what I was looking for. As time passed by from our first contact, she updated me on any new offer Jaguar was promoting and on any new or pre-owned inventory that fit my criteria. She never tried to upsell me or sell me models that I didn't want just to make a sale, which I appreciated. The price of the AWD model was just proving to be too high for me. Just when I thought I was going to wait until late autumn for the new Cadillac CTS to arrive, she contacted me with a fantastic offer that I could not refuse. The pricing was almost too good to be true, but she was true to her word. There was no b.s., no hidden charges or fees. Had she not called me, I wouldn't be driving this wonderful XF right now. I feel like I really lucked out to have such a thoughtful saleswoman. Michael M. helped sheppard me through the final sales process and was very professional no-nonsense as well. Terms and conditions were laid out clearly and concisely. While financing papers were being drawn up, he gave me a thorough run-down on all the pertinent features of the XF that probably saved me about 3-4 hours of car manual reading. He was very knowledgeable on all aspects of Jaguar. It was a flawless hand-off from Sheena to Michael, and I hope the transtion to the service department will be just as smooth.

Jerome Rappard

Worst place ever !!! Dirty car !!! Bought a F-Type R over 100K and expect the prestige of Jaguar. The GM is bad and has no skills to be in this position. Bad, really bad image for Jaguar !!! Never had such a bad experience !!!

Simon Glazer

I purchased 2013 jaguar xkr from Derrick Allenyn at Madison Jaguar.i was told that the car was never involved in any accident and had no paint work.when the car arrived to Florida i discoverd that the front and rear bumpers had previous repair and paint work the same to the left front fender.also the left front rim was bent.

MrPapakuka .

Great place to buy parts, sales people are very knowledgeable..

Marie Hoyt

First class service. See Randy Grote. The best car buying experience ever!

Ganesh Koramangala

Excellent car buying experience. Glenn Treich was my sales consultant was very good and explained about the car in great detail. I would recommend Glenn and Morris County Jaguar to my family and friends who are interested in buying a Jaguar.

Martin Ginsberg

very happy with my purchase. Matt came to our house and set up all the features and electronic links to get the most of the vehicle's capabilities.

Robert Morgan

Great service experience from the team at Jaguar Morris County. All aspects of the service were carried out with precision and professionally.

Nancy Conger

Matt did a great job of training me on all of the many features of my new f-pace.

Erin Kent

I have just purchased a 2019 F Type, my Salesman was Randy, he was an excellent salesman, very professional & easy to deal with. I highly recommend him.

Vidya Sagar

Good pl.

Dale Gibson

I arrived early and was greeted by Joe the svc rep, who told me that they could take my F-Pace 1st thing, and should have me out in about an hour half. True to his word, the car was ready and i was on my way.

Jane Reggan

I love the new iPace! Jaguar you ROCK!

Rosa Vilas

Very disappointing. Last 3 times I brought my car in for annual service I get a call that I need thousands of dollars in repairs including being charged $260 for an oil change (absolute thievery).. Last two times didn’t have the car washed as promised upon pickup but said I could wait on line for 30 min. at car wash if I wanted. Terrible service...

Frank Taranto

Just leased my second Jaguar from Madison. All off the sales and service staff are very customer oriented. They are always willing to help with any questions I have. Service is good, always on time with appointments. Also they have the best pricing on Jaguars in the area.

Shawn Jean

Great car great service!!! And I am not easy to please or typically take the time to write something like this.

Mario Petruzziello

Worst experience of a life time. Would never recommend a Paul Miller Dealership. Sales persons terrible and management horrific. I have been a loyal customer Ray Catena Auto Group for nearly 20 years. I wanted to move by business to a local dealer and Jaguar of Morris County was the nearest Jag dealership to my home. What a mistake. I have since returned my loyalty to Ray Catena. By far a much more superior and professional group I have dealt with. I have conducted business with them for nearly 20 years. I made the poor mistake of attempting to do business with a Paul Miller store..

Divya Patel

Once again another great experience with the Paul Miller Group. This time specifically, at Jaguar of Morris County, Jeff our salesman and David were great. They were very accommodating and helped complete the buying experience with ease. Jeff is the man, ask for him!

Carter Anne Prescott

Stanley Williams is just as terrific as these other positive reviews say he is. I had unexpected car problems ("restricted performance"), which he and the garage took care of promptly. At my request, he saved the old parts to show me what had gone wrong and why. And without asking, he gave me a small discount so the final price would align with his initial estimate. Great integrity and very knowledgeable, a real asset to Paul Miller Jaguar!

Alen Tar

Excellent staff and service! Jorge, my sales advisor, and Cesar, business manager were great. Highly recommend!

Kayvan Karoon

Wonderful dealership, great people, fantastic prices!

The Playbook

Purchased '15 Jag XKR from this dealer. Used sales manager Derrick is a total professional. He recognized my interest in car and quickly was able to arrive at workable number on my trade and his vehicle. Handled all paperwork required through email correspondence. Pick up was smooth as finance department was well prepared. Was able to complete process and drive away. Only minor nit with dealership was feeling that car could have been detailed more thoroughly. Would certainly recommend highly.

John Holman, III

Exactly the kind of professional personalized service that you expect of a classic brand like Jaguar. From the moment you are greeted, through the entire sales process, the experience is as great as the cars themselves. And wow, what a great car.

Rob Lehmann

Outstanding in every regard. Friendly knowledgeable employees. My F-Pace was ready in no time. Small dealership but I understand they will be moving and expanding it. Got a chance to see an i-Pace while there also! I drove an hour out of my way to get service here. Worth it!

JOHN FARR, II

Matt Orlando is very knowledgeable and pleasant to deal with.

David Peterson

Very professional organization treated with respect, They did everything they possibly could to make the deal, thank you

Nelson Cardoso

Great cars, great staff. Can't ask for more.

Joe Santo

My wife and I had a great experience today, John was polite, professional and overall a pleasure to work with.

Traci Jackson

Very pleasant car buying experience at Jaguar Morris County. Everyone was friendly, pleasant and made me feel welcomed. I would especially like to acknowledge my salesman Paul Aweeky. He made the process transparent and painless. I would definitely refer my friends and family to this Jaguar dealership.

David Scicolone

The few times I've had to go back for any kind of service, I've found them to be responsive and pleasant. So, so far so good.

Arrgee Green

Well...I thought the service took a bit long (roughly 36 hours) but I have no real complaints....professional service, received feedback of what repairs may and will soon be needed. I obtained the use of a loaner the whole time the dealership's service department had my car (a 2019 F-Pace) that I didn't want to give back (LOL). There is one thing though....I regret not getting a picture of the Jaguar statue in front of the dealership (LOL), but otherwise...a professional and pleasant experience .

alotito1 .

Service department is not what you would expect from this brand. Had car 3 weeks, they put over 216 miles on my car and returned the car to me with no gas. What kind of customer service is that. Also did not even check to see if all the work was done correctly and not I ha e to return back so they can complete properly. I would go elsewhere for your service needs.

Brad Palent

Just awful on the service side. I could write a chapter. But I won’t. That should say enough.

Abaybay Jacob

Fantastic and easy car buying experience. Great dealership with great people.

Thom Handabaka

Glenn made this easy... now what you want and what you want ro pay... the rest was simple

Jonathan Joachim

Purchased my 2017 Jaguar F-TypeR in September of 2017. Came in for the cars annual complimentary service. Rather then taking a loaner I waited for the service to be completed. Service advisor was great and they were timely with the maintenance. Car came back cleaned inside and out. Very happy with the choice I made in dealerships I chose!! Thank you to Morris County Jaguar for a great experience!!

joe korman

Horrible service experience with this place. They removed my jaguar transmission and farmed the repair out to a local shop called Rose City Transmission in Madison NJ. I had the same experience as another Google review written by David C for this place. They did a bad job as the transmission failed after 16 months and 15,000 miles. The Owner/manager Joe was combative and denied his shop even did the job in the first place. After 3 days of providing paperwork proving that he did the BAD repair, he then claimed that the warranty was only for 1 year. This is a lie as he told me the warranty is 3 years on his work. He also claimed that I drove the car too fast and that the tires were bald. He likes to play games and not back up to his bad work. A $4,240.35 repair was a joke and I strongly urge anyone considering this place to look elsewhere. Madison Jaguar offered no remedy for subbing my car out to a bad place except to have the nerve to offer to put in a junk yard transmission for roughly $3,000. I would never recommend their service department as they billed out the job and took no responsibility. They seemed more interested in saying the work only had a one year warranty even though its three. My backup for this is a post written a year ago with the same exact story.

P. Kahn

Car are in the luxury category, but the dealership is not. Not special inside and the customer service is not great. I had issues with sales people calling me back and I waited 3 hours after agreeing to buy a car before I could drive it off even though I had an appointment and they were expecting me. Too bad there are very few dealerships in NJ.

Adam W

I had a FANTASTIC experience with Michael Morgan at Paul Miller Jaguar. Michael did not sell me a car, he helped me make the best decision about what car would best suit my taste. I never felt pushed or coerced, it was a fun experience. The minute we got on the road for a test drive I knew the car was special. I went with a 2017 Jaguar XE R Sport. Everywhere I go people comment, "WOW, nice car!!" People notice the car because it is different, it's beautiful. Michael handled everything from start to finish. When I first spoke to him, he discussed the preliminary numbers and what the payments and out of pocket expense would be. He hit them right on the head. When it came time to sign the paperwork, there were no surprises. I never felt unsure of what I was signing. People give salesmen a bad reputation. These are not salesman, they are PROFESSIONALS. I'll be back for my next car, and so will my friends, and family. Thank you again!!!

Robert Grimbilas

Matt was a great in helping in getting me started with all the features of the car. Very competent.

Elizabeth Shenai

Highly recommend Paul and Jaguar Morris County! My husband and I recently leased a new car from this dealership. We went in with very particular requests for an F-Pace. Paul quickly connected us with the ideal car (inventory was great/varied and the whole process took less than an hour!). When we returned a few days later to finalize the lease, the car was nicely detailed, and all paperwork was neatly in order. After signing, Paul took the time to sit with us and show us all of the features on the car and even to pair the bluetooth connection on my phone. Overall, the experience was easy and the people professional and courteous.

Amanda Rolo

My husband and I bought a car here 3 weeks ago. It was a great experience. Everyone was nice and everything went smoothly. My temporary plates expire tomorrow. Guess what? I still haven't received my plates. I've been calling them for 9 days now letting them know that my temporary plates are expiring soon. They tell me they're coming soon. 2 days ago, they tell me I'm not in their system. I've left a voicemail with the manager and spoke with the salesperson that sold me the car. Everyone tells me they'll call me back but they never do. I just called again a few minutes ago and I get the same thing. My name is not in the system and the salesperson that sold me the car conveniently just left for the day and will be off tomorrow. They told me the manager will contact me tomorrow. I'm not keeping my hopes up. Be careful buying a car here. They don't care about your plates expiring. They don't even know you exist after purchasing a car.

Judy Falk

Stanley was very in tune to our needs and we were very pleased

Bill Weismann

Fantastic service yet again! Big thanks to Pat for being extremely diligent with my XJ and going to great lengths to discover a really goofy problem with my radio (another dealer had replaced it and it turns out that Jaguar sent out a Euro Spec radio to them). And thanks for fixing my busted AC panel as well!

Katherine Shepperly

Paul Aweeky was a great salesman and made my transaction smooth and seamless!

Anthony Vaccaro

I have contacted Mike Morgan several times and still have not received pricing or information regarding the vehicle I requested. Even after Mike has wrote me back insisting that he would get in touch with me that day I still had to follow up several other times. Very unprofessional.

Ryan Miltsch

Terrible dealership - there are other options close by that are well worth it. It started when I walked in at 9:05 on a Saturday and was told everyone is in a sales meeting, they will be out in 20 minutes. I tell the lady you can’t sell from a meeting room and to please get someone. Nobody came until 9:25. I ended up really liking the car and bought it and left around 11:30am with it. I went in planning on buying. Fast forward 64 days, a bunch of I’ll call you tomorrow’s, never end up hearing from anyone probably 10-15 times, and my second temporary registration is expired, dealership can’t get me plates for the vehicle because they sold a car with a bad title. I’m given a much smaller suv rental car now and told they will have the title and plates in ten days. I have on record two different people from dealership saying I can return the car if i want for full value since they screwed up. And yes that will be used guys, to the GM who has ran this place into the ground now telling me I can’t return and it and I have to wait for ten days until they get them. You should be taking the vehicle back, I’m paying for it and can’t drive it. Get it together over there - and go elsewhere. One guy here even said “they’re all chasing the next sale, we forget to quickly about people who have actually bought cars here.” In response to why they forget to call me back, go to the multiple other options in NJ.

Maria Vlahakes Steele

My experience with Jaguar of Morris County has been excellent, particularly with Stanley Williams (Service Advisor). I purchased my 2015 JaguarXJ in April of last year and recently brought it in for service, stripes to be painted on each side and an ash tray to be installed. Stanley treated me professionally and took care of all of my concerns. This is my 4th Jaguar and I will definitely use this dealership again.

Shelley Geller

Great service department. Easy to get an appointment and loaner. The work is always done properly.

Roselin Reiss

Edit: I am upgrading my review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review here, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again. (Original post:) My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.

Stephen James

This has to be one of those rare occurrences of all the stars aligning. I was a very satisfied customer of a competitive brand but had just experienced a less than stellar sales tactic as my lease was up. Living in the area and driving past Madison Jaguar daily I decided to stop by on a Saturday and learn a little more about the Jaguar story. I was lucky enough to sit down with Michael Morgan and have an open and honest discussion about Jaguar the brand and specifically the XF model. I appreciated his straightforward manner, consultative style and education which was refreshing and timely. I was 3/4 sold before even taking the car for a test drive. Needless to say I picked the car up on Tuesday and could't be more excited about driving the XF and couldn't be more satisfied with the professionalism and service from Michael and Madison Jaguar.

Archana Sondhi

Had a good experience here with car as well as the staff. Randy was very helpful.

Gary E

One of the best car buying experiences I ever had! I live in Denver, CO and found a used Lexus Hybrid at Paul Miller Jaguar in Madison, NJ. Armando Ruiz worked with me by Facetiming on our phones, showing me the car and pointing everything out I asked. I worked out a price with him over the phone, and flew out to NJ. He picked me up at the airport and drove me to the dealership. The car was even much better better in person, almost like new for a 2013 model year. They even gave me a full tank of gas and serviced the car for me. I also worked with Andreas in the finance and closing department. Everything was as previously agreed upon, and he did a great job getting all the docs and temporary tags arranged. I felt at ease with everyone I dealt with and under no pressure whatsoever. I would highly recommend working with Armando and Andreas at this Paul Miller dealership. They give great customer service. Best car buying experience I have ever had buying a car.

Pete Vadis

Cant ask for better customer service from this dealership

Kathleen Ferlise

If I could rate a 0 for customer service I would.

Sirmet Bek

Great sales manager is the great guy

Matthew Bonds

Jorge Ramirez recently helped me purchase a new Jaguar F-Type, completely by email. It was astounding how quickly and painlessly he got the deal finished. He was nothing but courteous from beginning to end. Honestly, I cannot say enough good things about the quality of service that I received from Madison Jaguar. This was the best auto purchase experience I've ever had.

Adam Hissin

Awful! This service center, is the definition of a stealership!!! Quoted me at one price, then charged me $400.00 more than what i was quoted AND the problem wasn't even solved!!!!! I was never called before they did anything to my car to get my permission... Service Adviser Kevin was horrible at returning phone calls! STAY AWAY!!! GO SOMEWHERE ELSE!!!

Lisa Fiore

Jaguar in Morris County was exceptional. My salesman, Jeff Scher, was kind, caring and very attentive. He responded to all of my emails and questions right away. I went in, saw the car, and it was mine the next day. No hassle, no pressure, and extremely easy! Finance manager, Dave, was very friendly! He made the whole process very quick, my paperwork was done in less than an hour! Highly recommend!

Susan Roth

The service department was ready to help and were very courteous from the minute I walked in. This was a problem the car had and not a scheduled service so I was unable to get a loaner and no other arrangements were offered to me. It was very inconvenient and it turned out to be expensive taking an Uber back and forth

Sanjiv Ohri

I always take my XF for service there. Recently had differential issues and I was pleased the way service manager handled the whole process.

Ryan Rossi

Just had my Jaguar XF serviced at Madison Jaguar. They were professional on time and everything was smooth. Excellent place to do business with.....

Richard Ricciardi

Those guys are the Best!!!!!!

Cécile Ewbank

Professional and very comprehensive briefing by Matt from Jaguar Morris County on all the options of my E-Pace. Learned a lot and more efficiently than through the user manual. Great service. Thanks

Monica Riccardello

Excellent Service. I am so happy with Paul Miller Jaguar. Beautiful Loaner too.

Patrick Braley

Called in about a beautiful car this morning, told it was available and not under deposit. Drove 3 hours from a neighboring state asked again if the vehicle was under deposit before test driving again the answer NO. Drove the vehicle love it , proceed to buy the car and was told it has already been sold. Very depressing and extremely bad business practices if I could give 0 stars I would. Wasted a entire day, Poor car dealership

Sal Cusomato

Great sales experience from Glenn and Dave at Jaguar Morris County for my most recent lease vehicle. I’ve been servicing with the dealership for years and the staff consistently delivers quality service and is very accommodating for scheduling and amenities. I always enjoy the experience and relationships when bringing my Jag in for maintenance. Thank you

Aaron Nesmith

One of the best experience i every had buying a car. Sale people was so nice not pushing at all.

Theresa Rowland

Excellent customer service and highly experienced technical staff. Top notch Professionals. Customer satisfaction is their top priority.

Howard Penn

Working with Kevin has been an excellent experience. He is diligent. He follows up constantly to see that everything is done.

Sanjoy Das

I recently bought a jaguar f type from Jaguar Morris County. I was impressed by their service, especially Jorge Ramirez who helped me out at every step of the process of buying this car. He was very knowledgeable and a thorough professional. I would recommend them anytime.

Michael A

I am extremely pleased with the service I received at Madison Jaguar. They listened to my needs and concerns and did a very thorough presentation of the XF. The salesperson took the time to explain all of the various functions/controls of the vehicle. The negotiation was professional and enjoyable and everyone was very attentive to our needs. Being a business owner, I felt Madison Jaguar understood my direct approach and responded the same. As an employer, I appreciate the importance of how my employees represent me. You should be extremely proud and more important, comfortable having your team represent you. I would not hesitate to refer this dealership in the future to any of my friends, nor would I buy another Jaguar anywhere else.

Joaquin Ferraz

Good

Shinjit Ghosh

Paul and the Jaguar Morris county team were efficient and made the process smooth

Scott Ludwig

As of today I am still waiting to receive my 2018 jaguar I ordered on the 26th on July. Originally when I ordered the vehicle I was told it will be in by October 26 the latest. 6 weeks after I ordered they called and said the headliner wasn’t ordered in the color I wanted. They asked if I would take it in black the stock color not what I wanted. I said no I want the car I ordered. They then said they would have to order it again I said well that’s your mistake not mine. The wrong car came in on the 20th of October. We went to the dealership to look at it and get an update of when our car would be in. They said it should be in by the end of December. My car that should only take 3 months to build and deliver is going to be about 6 months.

Bernard Becker

Good people good service I am extremely satisfied

Cyrus E

By far the best car buying experience to date. Of all the dealerships I've done business with, this experience was the perfect experience and how ALL car buying should be. My father was interested in a gorgeous XJ8 L, and so I went to the dealership with him and met with our salesman, Chris, who is by far one of the kindest gentleman we've had the pleasure of dealing with. He showed my father the car, was extremely helpful and patient with his questions, and did not keep us waiting for any amount of time. George, also one of the kindest gentlemen we've had the pleasure of dealing with gave my father an absolute steal on the car. He took the time to explain the recent work that was done by their service department, and he too was thoroughly helpful with all of his questions and concerns. As though that couldn't top it off, Andreas made the payment process an absolute breeze, again, one of the kindest gentlemen we've had the pleasure of dealing with. I couldn't have asked for a better car buying experience, especially for my father. This dealership has an excellent reputation in my book and I've had the pleasure of doing business with them when I purchased my XJR sedan. 100% professional, kind, courteous, and all around great people who treat their customers right. To top it off, they've got an F-Type SVR, perfect spec and color combo smack dab in the middle of the showroom...BUY IT! Thanks guys!

Marisa McGourty

Wonderful service - home pickup and delivery a great feature!

boadu nkrumah

Had a diagnostic performed on my 2003 Jaguar S-type and staff were awesome!

Sonja Nuttall

Exellent service. Truly happy. Thank you