Reviews of All American Ford of Hackensack (Car Concessionaire)

Linda Herzog

This is our third car purchase from All American Ford of Hackensack. We always buy from Larry Rubin, who has always treated us very well and does a great job with our car purchases, including trade-ins. We highly recommend the dealership and Larry.

Karla Ortega

All American Ford of Hackensack really knows how to provide great service. I brought my car in for service and Gene David was quick to help square everything away for me. The dealership was very busy, nonetheless, he and the girls at the front window were efficient.

Thomas OBrien

I leased my first car here and now my wife and I are leasing 2 more SUVs

Robert Patterson

Waste of time, parts says one thing, service says another, truly don't give a hoot about the customer. Gave it a chance today, even with past experiences. Go elsewhere!

Isaiah Harvey

David Campos was really great and patient. He got me exactly what I needed.

Sean Reid

as i arrived at hackensack all american ford i was greeted immediately by salesperson JuanFer. i explained my situation and what i was looking to do. his patience , guidance and knowledge lead me to leave with a new vehicle and a sigh of relief. leasing a vehicle is sometimes a hard decision. if it wasn’t for Juan and his expertise and great customer service i’m not sure what i would have done with the dilemma i was dealing with . thank you Juan and everyone at all american hackensack.

Joseph Hernandez

Juan Fernandez was amazing and very helpful through the entire process. HIGHLY RECOMMENDED if anyone needs assistance for a new or used car!

Gen Zen

Every time I drop my car off for warranty repairs they are always trying to up-sale me stuff. I can't count how many days my car has been sitting in service department not even looked at by a technician. I should charge then $100 for everyday don't have my car... They have a new txt based up comm system but they never update the customer with a status.... I have to constantly ask them twice a day to check on the status on my car...

Andrew Flax

The All American sales team is amazing in every way. I have leased cars for over 15 years and All American blows every dealership out of the water. They all are respectful and don’t play any pricing games, they get you to your price right away. Walking into a dealership and seeing the owner John Selman working at the sales desk and running numbers for your lease is something you do not get at any other dealership. Bravo to John and his workers, you all do a fantastic job and I will keep coming back!

Victor Amerling

Knowledgeable and friendly. Overall good experience

Tipa Tapa

I am very happy with Ford Edge purchase from All American Ford in Hackensack.

Michael Joo

Just an overall great experience at All American Ford in Hackensack purchasing a Ford Explorer for myself. Have leased probably 50 or so cars over the years for friends and family, so I've experienced the full spectrum and can confidently say this. My salesperson Larry Rubin, who also happened to be the leasing manager (and one of the top salespeople at Ford), was beyond professional, knowledgeable, and simply a straight shooter. He didn't make any promises he couldn't keep, and negotiated the entire time in good faith. He also worked around my rather hectic and unpredictable schedule. The financing manager (I think her name was Tema or Tima, apologies), was also very professional. There was a bit of miscommunication where I was expecting that they would shop my 816 FICO score with outside banks for a lower rate, but in all honesty, I also didn't follow up properly to make sure that the rate was what i was expecting before going in to sign the final paperwork. Given my really hectic day and week, I neglected to remember that when you aren't taking advantage of Ford special or advertised leasing/financing rates, rates are also a negotiation and like pricing, can't expect the dealership to just give you their best rates off the bat. Still, we were able to work out what I thought was a fair and pretty good rate, and would rate my experience with the financing department overall as 5 stars. At the end of the day, I'd say that this is probably one of the best Ford dealerships out there, and certainly in the Northeast (they are, not coincidentally, the highest volume dealership in the Northeast region). Larry Rubin and Tema both are no doubt instrumental in this, but others from the internet manager to the receptionist all contributed to making this a dealership I wouldn't hesitate to recommend or bring friends and family.

Linda Ellen Stumper

The service department is the best! Whenever I have a question or a concern, they are always there to help. Gene Christiano has been extremely helpful in getting my car serviced and back to me in a very timely manner. I appreciate all that he does to ensure my car is fully checked out before I leave the lot. Thank you for being so conscious about safety and being helpful in this very busy world! All American Ford is the best! ! !

Hackensack Riverkeeper

Battery replacement was quick and easy. Great customer service.

Kim&Mark AlbLaz

Just leased my third Ford Edge - This is the second one I leased at All American Ford - Hackensack. Out of all the Ford dealers, this is by far my favorite. I had the pleasure of working again with Hubert Daley (HD) and I can honestly say he is hands down the best. My entire experience 3 years ago and 2 days ago was absolutely flawless. He listens to what you want and delivers!

Dylan Edelstein

Honestly, it all happened incredibly fast. In such fast pace circumstances Juan made me extremely comfortable and ensured me that we both would come to an agreement. I was told both sides would be happy at the end of this and that's exactly what happened. As well, he was a former baseball player so we could relate on that level! To have a car salesman that is very personable like Juan in my first ever car buying experience I am very grateful. I would certainly recommend Juan to anyone!

anibal galiana

Car buying can be a chore and stressful but I had a great experience at All American Ford in Hackensack. Nelson M. & Larry R. were a great team and I was able to get into the Ford Explorer my family needs. They were fair with my trade-in and helpful throughout the whole process. Thank you.

Fabian 8 Cinema

Great place to buy and service a car. Fast, friendly, and professional. Definitely would recommend.

MARIA Davalos

Mr. Eddie Watson your are an excellent sales person with loyalty and integrity. Thank you for your exceptional customer service. I am so happy with my vehicle. I’m so glad that I conducted business with you and All American Ford. Maria Davalos

Danny Rowland

Everyone was great. They are all friendly and professional. The waiting area is great and the service center is very high tech. I had a very pleasant experience.

R Frey

Good dealership..patient sales people

donpano .

Smooth transaction, honest people.

Dottie Buesser

This was the best lease experience I have ever had. Juan Hernandez was a pleasure to work with. I would highly recommended Juan to my family and friends.

Chester Brown

Had been having trouble with our Explorer and quickly got it resolved. Our Service advisor Ken Whyte was excellent. He communicated well and got the issue corrected in a timely manner.

Jacob El gambino

Took my Ford F-150 limited which I bought less than ( 2months ) from the dealer cause the rear passenger lock wasn’t working. The lady in the middle was helping me out, and she started suggesting some things that my car didn’t need, when I told her I wasn’t interested we started arguing, ( Very Un- Professional ). 2 months ago I bought the car from the dealer ( Certified ) as they claim, and before I bought it, the had to do over 4-5 big fixes on the vehicle when I took it for a test drive. In my opinion, I love the vehicle, the dealer and the mechanics, don’t fix every issue cause after you buy it they want you to come back and bring it for repairs to make extra money!!!

Chris Adams

The service department needs to work on communication and follow through. I left my truck for repairs . I knew it was going to take a week(it took 10 days) but when I tried to call to check status of my truck they never answered the phone ,the only way I could get through was by texting. When I finely picked up my truck the work was done but they never cleaned up after them selves the work was done on the sun roof and it was left covered in hand/finger prints I had to get it washed on the way home. No one at the service dep even thought to check the work? When you call they brag about being a "5 star service center " Sorry I'm no seeing it.

E- WING

Steve P the CPO used car manager and Steve M the use car sales person were very!!! helpful.

Gerald Mathews

Excellent deals is your buy a new and used cars and trucks I have been buying from here since 2004 I don't go anywhere else.

Christine Schroeder

Amazing team of smart, hardworking folks who are determined to be the best and give you the best experience they can. I live in Jersey City but take my car to be serviced in Hackensack. They're that good! Outstanding experience!

Vanessa Juarez

They were really helpful and fixed my car pretty quickly. I've had a few issues happen to my focus and they've always been so helpful.

Handy Benny

Great experience! I did my research and All-American Ford Hackensack is the top-performing Ford dealership in our area. Jose Delara was my sales consultant and he did a superb job; he was patient, gave me fair pricing, and delivered all that he promised. Jose is the guy to go to If you are looking buy a Ford .

A Google User

I just had a great experience at All American Ford in Hackensack. Larry Rubin is the best! He worked with me to make sure I got the best deal possible and I walked out with a new lease in just a couple of hours. Everyone was very friendly and inviting at this dealership. I would highly recommend anyone looking for a Ford to go and visit Larry.

Vernica Walker

Very nice and friendly dealer yo shop for a new or used car and to have your vehicle service. Always have coffee for the coffee drinkers and bagles to snack on while you wait for your vehicle to be serviced. Very clean and nice waiting room.

Pritpal Gill

This review has been long due. I bought my car ford Explorer from this dealership in 2016. Richard Clinton was my agent. So far I have never met anyone so professional and caring. I moved to California shortly after buying my car from them. Richard Clinton has always been very helpful. He helped me setup appointments and get going here in California. Even after 3 years, he never forgets to call me on my Birthdays and Car Anniversaries and to check on car if everything is been going good. And yes, my car has never given me any problems in last 3 years. Just a regular oil change and that’s it. If you’re reading this review Richard, I would like to thank you from bottom of my heart for the care and professionalism you’ve shown towards your clients. Thanks

Roberta Rodriguez

I was completely satisfied with my experience at All American Ford , Gene was my service advisor and he was very helpful in explaining what was going on with my car. I also appreciated there shuttle service, it makes it convenient to service my car and not have to waste time waiting around.

Denise Simmons

My husband and I had an awesome experience at All American Ford in Hackensack. Our sales person, Jose DeLara, was so easy to work with. He made the process painless. We even were able to drive off with our new Ford Escape. Which we love! All the employees we came in contact with were very friendly and helpful. The store itself was clean and organized. I highly recommend it. Ask for Jose, he's the best!!

Judy Walsh

I just purchased my 6th ford vehicle today and had the pleasure of working with Juan Fernandez. He was extremely knowledgeable and helped me every step of the way. It was a pain free experience. Just to note the manager on duty today and finance genius were also fabulous. I highly recommend AAF Hackensack

Paul Beland

A very nice auto service experience

Lucy McKenzie

Thank you for your help, setting up an online appointment was simple, and my car was ready exactly when I was told it would be.

Francis Albert

Professional and Courteous! A great buying experience. I Was looking to purchase an F-150 Raptor for quite sometime. I went to the local Ford dealer where I live in Brooklyn, and after and hour of discussing pricing, they were not serious about selling the car to me. The finance manager came back with a BS story that my credit was not top tier (which I PAY to have monitored so I knew what my score was.) Anyway, I left and searched for the truck I wanted and came across All American Ford of Hackensack. I casually entered my name on the website form to keep me alert of the pricing. I got a call back within 60 minutes from a gentleman named Jose. I can tell from our first conversation, Jose wanted to do business with me. He was a genuine and didn’t have that “pushy” salesman approach. We discussed the truck i wanted (which is high demand) and agreed on a reasonable amount above MSRP. (Raptor enthusiasts know these trucks all sell at a premium above MSRP). Afterward, he sent me all the necessary docs for a credit search. Unlike the clowns in Brooklyn, Jose came back with 1 hour of me sending back the docs with rates. Jose confirmed what I already knew, which was that my credit was top tier and got me a very competitive rate for an 84 month loan. ( I wont share the % but will tell you that the rate Jose got me was over 2 points lower then what the Brooklyn dealer was quoting me). Yesterday, I drove up to AAF to pick up the truck. Jose also agreed to facilitate the return of my current leased truck, which was a HUGE convenience for me coming from another state. I got to AAF about 15 minutes before the service center was opening and already the queue was about 8 cars deep for service. When I entered the facility, a very nice serviceman told me that sales doesn’t open until 9am (Jose did tell me this but I forgot), so he escorted me and my 10 years old son to the waiting area. The dealership itself is amazing. The place is modern, well kept and clean. There was a huge and comfortable service waiting area with comfortable chairs, high tables, multiple TV’s, Free Coffee and Bagels, Free WiFi and vending machines with drinks and snacks (that accept credit cards). The bathrooms were spotless as well. The hour wait was a breeze in this comfortable environment. When Jose arrived, he showed us the car and it was everything I expected. He then introduced a lovely finance manager named Tema. She was awesome as well. She was detailed and knew her stuff! She went through all the paperwork with me and then talked to me about additional service plans for the vehicle. Tema was thorough and detailed exactly what the plan would cover in terms of repairs and reimbursement. I did purchase a plan for and extended warranty and vehicle maintenance to protect my investment. I drove off happy and with good wishes from all the staff and AAF of Hackensack. This is the first time in my life that I have written any kind of internet review for any company/service provider (positive or negative) with whom i have done business with. Reason being is that Jose, Tema and the rest of the staff made my purchasing experience pleasurable. This is not common these days, especially in the world of automobile purchases, as I saw with the Brooklyn Ford Dealer. So I had to take a few minutes to tell the internet world how great All American Ford of Hackensack is. Do yourself a favor, if you are in the market for a Ford, go see these guys, or at least call Jose and have him run some numbers for you over the phone. You will not be disappointed.

VICTOR ALLEN

I called your establishment because I received a recall letter and on several occasions experienced my engine sudden loss of power at some very critical times. Having that happen quite frankly scared the hell out of me. I called to schedule the fix and waited the two weeks approximately it took to get an appointment and a loaner. One hour or so after dropping off my car I receive a text with a link directing me to a site that will describe what needs to be done on my vehicle. I ok the work send over a credit card authorization form and pay in advance. In the five days you have my vehicle not once did anyone say to me there was an issue in rectifying the recall. In fact when I called to make the appointment that would’ve been prime opportunity as well. It wasn’t until I get home and I’m going over the receipts that I noticed on the last of three to four pages that there is a note stating recall issue cannot be addressed because you don’t have the equipment/software. I immediately all my service advisor Gene who basically said I wasn’t here when you picked up the car or I would’ve told you. So I guess when I dropped off the car wouldn’t have worked. I guess the two or three conversations we had about your suggestions that I get the other punch list items done as well wouldn’t have worked. I guess when I authorized $1500 worth of work wouldn’t have worked. I guess when you called me to say you couldn’t charge it all and suggested we do $1200 that day and I pay the balance on pick up wouldn’t have worked or simply saying to the cashier tell Mr. Allen to stick around I need to talk with him about the recall because it’s a dangerous issue couldn’t have worked. The disregarding tone of his voice on the phone when he advised that I relax and when the items needed come in I will be notified via mail to bring car back. The ball was dropped on so many occasions with this and no one seems to care. As many phone calls as I’ve made, emails I’ve returned not one person has reached out to me. Not ONE.

Ginny Lee

I was very impressed with how quickly my vehicle.was serviced. I have been getting my vehicles serviced here for many years.and not been back to the new service bay. Courteous, quick, clean service. In and out before I could finish drinking my coffee! Thanks guys!

Alexander vargas

They’re horrible. Victoria was very disrespectful. I went there to get my sunroof fixed, the same thing I went in for happened the next day. I brought it back for them to fix and she tried to charge me a diagnostic fee. And said to fix the problem that they made happen would cost me 3k to fix. Lol... Would definitely not recommend coming here.

Kim Schielke

Thank you Juan for all of your help! Made getting into another escape so easy!!

khaled alawi

My service experience didn’t go as planned, it was harder then I thought. Communication was very weak, I wasn’t followed up with letting me know my car is going to be stay overnight. I had to make 5 phone calls before finding out what is going on with my car. I have tried giving All American Ford in Hackensack a numerous amount of chances to change my view, but honestly I always have to go through the very maximum to get the service I deserve.

Mike Nicholson

Review may change depending how today goes. I live in MA drove 3.5 hours to NJ to get an everyday commuter car. Purchase was great until I had to wait 2 hours for the finance to be available which was 2 hours. Was told I need to provide insurance before I can purchase the vehicle which is understandable. At 4:30 the same day the car was purchased my insurance contacted them asking for a copy of the original title and the bill of sale. No call no response by the following day. 12:30 rolls around I call to ask what is up. I was told I’ll get a cal soon with a status. 2:30 rolls around I call back. I get a snippy response saying “listen I know who you are your salesman’s working on it. 3:45 rolls around I get a call from the sales. “We only have the title with the guy who traded in the vehicles name on it. We can’t send over that title due to privacy issues unless we can cross his name off the title”. I’m blown away here. MA registry of motor vehicles needs the old title and bill of sale to create the new registration. My name goes on the title then the bank holds the title. Dealers get a title reassignment form that by passes the need for the state to assign the title over to a new owner. Complete incompetence over there. Over 24 hours to get someone to simply scan over documents for someone who needs to drive 3.5 hours one way to get a vehicle.

Ben Uka

Great experience, go to Josh, he was Very friendly and helpful, Great mechanical experience, they show you a video of what needs to be done.

Susan Avallone

I brought my Ford Edge in for routine service. It was handled quickly and efficiently when I arrived. The staff was courteous and very professional. The service was completed in. Less time then I anticipated and the courtesy call was appreciated.

Bella True Colors Radio

After being dismissed by the rude guy that sits in one of the open desk, I was helped by an amazing group of gentlemen. Cesar at the service window and Jason I believe one of the specialist. They were amazingggggg

Malvin Morales

Was very easy the check-in and the time waiting was as expected

Hope DiPasquale

My boyfriend got a beautiful Ford F-150 XLT from Larry Rubin! He got it for an excellent price and was so happy with the outcome of this deal! My boyfriend will most definitely be returning when the lease is up!

Edwin Trejo

Always , ready to take care of my car needs

Kesha Walker Smith

Great service. Very friendly and attentive staff. Snacks and coffee are available those that are getting their vehicle serviced.

Indar Rambarran

All American Ford Of Hackensack NJ 5 Stars to the Service Team they are the best If you need to have your vehicle service you have to go to All American Ford Hackensack 100% quality work plus the staff treats you with respect all the time

Mike R

Dropped off the 2016 Explorer for a recall using the night drop box. It was taken care of and picked up the next day as they said it would. It is good when everything goes according to the plan.

lori pickail

Another great service experience at All American Ford! Fast & friendly, they maintain my car in tip top shape! Yes there are closer dealerships to where I live.....but I prefer to go where they know & care for me & my vehicle!

Richard Lattof

Great dealership! Major thanks to Domenic, Nelson and Ali for a seamless deal. Can’t wait for end of my lease to do it again!

Robert Bogossian

I have tried to be patient with All American as they advised me to contact them first rather than submit a poor review. I tried that and things are no better. After bringing in the car 3 or 4 times for a "Tire Sensor Fault" issue and a "Radio Preset" issue they have solved nothing. They keep doing a Software Update and things actually have worsened. Then they say they have found noting wrong even though I still get the warning on the dashboard telling me something is wrong. I even sent them a picture of it and they have ignored it. I don't think I will return even though I bought the care there.

Edgar Cifuentes

As always my great friendly service person with great scenes of humor. Treat us like we were the only ones there even though he was swamped

Victor Estrella

Great customer service

Eva Goscinski

I had beyond excellent service at Ford of Hackensack with the sales rep Jose DeLara. He exceeded all my expectations and wishes of what I came in there looking for. He was very accommodating to my needs and wishes. I am very happy with my purchase and my experience with his service.

Eileen Parker

Jason is an excellent employee! He always tells you what’s going on!

B. Shupper

I've completed three transactions at this dealership and have been loyal to their service department. Everything has gone well in the six plus years I've been a customer. However, I am suspicious that we didn't get the finance rate we should have gotten on our last car purchase. With an almost perfect credit score we received "the lowest rate" through Bank of American that I later discovered is about two full points higher than B of A lists themselves on it's website. AA Ford initially offered us an even higher rate until lowering it after I protested. I have a suspicion something's not right. It's odd that after all of the time spent shopping the car, working out the deal and arranging everything, customers are seemingly rushed into the business office to close the deal without knowledge of the financing rates they should be expecting. Shame on me. Any great deal you think you got on the car could evaporate at that moment - or so it seemed. I will definitely purchase here again, and I will definitely try to arrange the financing myself ahead of time - or at least have better knowledge of what the finance rate should be for us. Even if it adds a day to the process. That last step was the only part of the process that seemed like it might be slippery. Otherwise, a very good experience.

Kim Marie Ullrich

As always the Service and Service support team at AAFH is fantastic. They are super professional and treat their customers like family. I appreciate the candidness and thoroughness of the staff there.

Andrea Cedron

an amazing costumer service... they helped me with the car that I was looking.. Mr. Clinton is a nice person who could help me to get my car...

Glen Kassis

Great place to buy and service a car. You get fair pricing and great service. I have been a customer for 20+ years.

Alex Hernandez

I take my 2 ford vehicles for service there, which they’re great! My next step it was to change Wayne Ford for All American Ford Hackensack for my next lease. Juan Fernandez made it happened! The process was so easy and fast. My wife and I got there at 4 PM and we were done by 6PM. We told him our budget, and that’s it, it was done for us! We have our new 2018 Escape lease. Even plates and registration we received it in three days. Thank you Juan Fernandez and thank you All American Ford Hackensack for your service!

Mark Wrigley

The sales and finance team here are the best. They worked their magic and got me the best deal they could on the vehicle of my choice. Shout out to Ed my sales guy and Joe the sales manager. Best car shopping experience I had and this will be the only dealership I go to going forward. Thanks

Edward Ferrara

I bought the car there and I do all service there. Jason is always fantastic in taking care of the service I need.

Charles Boyle

Been going there for years. Great service and support!

Dylan24

If you want a car that works DO NOT shop here. Avoid this place at all costs! If you want a vehicle that will not break down within weeks of purchase DO NOT shop here. If you are looking for a service that respects their customers DO NOT shop here. If you purchase a car from here you will be VERY disappointed. If you purchase a car from here you WILL run into many mechanical and electrical issues. SERIOUSLY..... IF YOU WANT TO PUT YOUR HARD EARNED MONEY IN THE TRASH THEN THIS IS THE CAR DEALERSHIP FOR YOU. If you want the experience of literally being sold a car that needs a new transmission...TWICE within two months of purchase. THIS IS THE PLACE FOR YOU!! This is a warning to the hard working honest people Bergen county.... There are plenty of honorable and legit car dealerships in the area. Unfortunately this is NOT one of them!!! Do yourself the biggest favor and DO NOT SHOP HERE

Fernando Espinoza

Great customer service.

Lucy Navarrete

Juan Fernandez was professional and very nice person, he gives me all information

Maddox Burnette

So back in 2011 we bought a E-350 from this dealer. The buying experience was trash and customer service was horrible! The only reason why he bought the van here was because it was the only one to have the accessories I liked and I was in a pinch to get a van. About a few weeks into owning the van my passenger door welds broke and was hanging on by a thread! I called the dealer and they said someone would call me back on my door welds breaking. It's been 8 years and never got a phone call. Now my door howls 24/7. Over all the Van has been good but the customer service is terrible! Hope you can make it right in the future for other customers!

Melissa Olsen

Just drove home in the car of my dreams!!! Thanks to Larry Rubin and Joe Fish at All American Ford in Hackensack, I have my first SUV, the first vehicle I have ever had that truly has everything I wanted in it, and, more important, I have my first Ford! Larry was so educated and helpful, it really was a wonderful experience. Not to mention, all at a price that cannot be beat. I highly recommend going there for your next car or truck or SUV - you’d be silly not to check them out! And this is coming from someone who never thought they would drive a Ford. Why did I wait?!

Oliver P

I am a new proud owner of a 2019 Ford F-150 SuperCrew truck. Thank you very much Larry Rubin for everything. If you're looking to buy or lease a Car or Truck this is the guy you wanna see and talk to. He comes highly recommended from friends/ family for good reasons highly informative and will work with you in finding the best deal that suits you best!

Andrew Robinson

Still waiting to experience my explorer it's in the shop having a door repair hope to have it by Friday otherwise everything else work out just fine.

Ari Burack

All American Ford never fails to live up to the reputation of a dealer, both their sales and service department. Last year when I brought my Escape in for service the sales team approached me about a trade in, i expressed interest in an Explorer. They worked out some numbers and came to me with an offer. Considering I spend much of my time analyzing investments, deals, loans etc it wasn't overly complicated. They were playing with the numbers to give me ZERO credit for my trade-in. I expressed my disappointment, said I was looking for a fair deal, just make me an offer. They could not. Essentially the offer was to take advantage of someone confused by amortization schedules, interest rates and lease deals. Recently I had my cart towed to All American Ford after a piece broke. I was told it might take two weeks for anyone to look at it. Mind you I purchased and financed the car at this dealer. Eventually I got them to do the work, but got a call that my battery was completely dead, and the car wouldn't start without a boost. This coming after never having a single problem with the car starting. Not in mid-winter, in September. So my choices are taking back a dead car or paying for a new battery, which I strongly suspect but cannot prove was falsified. As i told them directly, I hope to never go back. Find a dealer who you can trust, better yet find broker's who compete against each other and offer the best deals.

Sajan Khindri

Best service department I ever see. Nice people's they always take good care of you......highly recommended this dealership A++++++

Chirinos Alvarez

Thank you Juan Fernandez for all your patience and for answering all my questions. I visit the dealer with 3 cars in mind and Juan made it so much easier for me to choose the right car. Not only showed me all the features the car has, but he let me test the car. The staff helped me stay within my budget and the price discussed stayed the same at finance. I am so glad and satisfied with the service provided. Thank you again for such am amazing service. Great dealership All American Ford Of Hackensack Very professional, flexible and understanding staff.

Michael Guzman

Great transaction. Ali was great. Was liking to replace my wife’s car with a new one. The process was easy from start to finish.

Eric Oakes

Fast friendly sales I have been leasing and buying over 18 cars and trucks from (HD) Hubert Daily at all American ford Hackensack . Best when it comes to no pressure sales Very Honest in his sales which is rare to find these days Five stars for sales and service is great too.

Marlon

HD is the best sales associate in the place! Today I just finished leasing my second car. No issues, no hassel. Quick and easy!

missy lo iacono

We are repeat customers with Larry Ruben we keep coming back because he is knowledgeable, understanding and a good salesman who knows what he is doing! From start to finish he makes the buying experience good, fast and fun.

Leo Almeida

Overall it was an ok experience, the staff was very helpful and friendly but they can definitely be more organized. I just returned a lease that was a little over the miles and was told that I wouldn't be charged the extra miles if a leased another vehicle with them. Well, a few days later when I came back to pay for the down payment and first month for the new car, there it was, a $166 overage charge for the extra miles, I try explaining what I was told but they wouldn't honor it since there was nothing in writing and they knew it that I already had all insurance transferred and was ready to sign. I felt played and it definitely left a bad taste in my mouth as I just agreed to pay it to get out of there. My advise for other customers is: HAVE EVERYTHING IN WRITING during the negotiation stage and please learn from my mistake.

richspyder .

Awesome. Got the truck I wanted at a great price

Lynn Bonilla

This was the best experience I've ever had as far as leasing a car. The salesman Rudy could not have been more helpful or personable. He made everything easy to understand and showed me all my options in writing. I will definitely return there when my lease is up. I HIGHLY recommend All American Ford in Hackensack!!

Michael Zosh

I came in last weekend to get out of my lease with another dealer. Jose took great care of me, showing me the features of the car, having me test drive it, and sticking to my budget. I got exactly what i wanted for a price better than what I was expecting. The entire process from walking in to driving away was a breeze! The best part, the price discussed at sale was the same price in finance. There was no back and forth and that was a true comfort. I will absolutely be getting my next car, and hopefully many more, from this dealership.

Cesar Moreta

I work here so, best place ever

Laura Taveras

It was my first time visiting a dealership for my own personal purchase & I was a little intimidated at first. Juan, over in the sales department, made my experience easy, quick and memorable. He managed to get me the car I’ve had my eyes on for a long time & he continues to check in to make sure everything is going well. I appreciate when a business has employees who will go the extra mile for their customers. I love my car! Thank you Juan, you rock!

Scott T

My 1st service at All American Ford in Hackensack went as smooth as silk. Great communication to and from their service department and I was in and out of service in no time. Would have liked the truck washed, but overall, my experience with service was a 9.5

Danny Ferreira

A very nice guys who remember you once you step in.. they always do a awesome job

Rafael Santana

Recently had to replace a major part in my Fusion. Gene Christiano has always been my service advisor. This is my first car and Gene has always answered every question I've asked no matter how trivial. I consider Gene a true asset. Long story short the part was replaced and as the transaction was being completed, I had payed a majority of the debt in cash, I had a credit card issue. Rather than hold my car hostage, I live in the Bronx, they treated me like family. In the 3 years I bought the car Gene and I have gotten to know each other. He went to bat for me with his boss and they both did what they could to resolve the issue professionally and respectfully. I will never forget the courtesy. I picked the right car and I bought it from the right dealership!

Ed nice

Great service.

Ray Vega

One of the best Dealerships I have ever been to very helpful very kind Would recommend them to everyone specially the Sales represented that' took Care of me Larry

Mike

My wife and I are happy with the consistent professionalism displayed. We have recently leased our 3rd vehicle. From Service to Sales there is never a bad interaction with any of the staff. The Service Department always finds a way to repair any vehicle around our tight work schedule. Also the Sales Department has always found the best way to meet our financial needs when purchasing all of our vehicles. It is the first time that I can say I've had a good experience with a dealership.

Douglas Rizzo

The place is top drawer all the way. Service department is just the best. My truck always comes back ready to go and they treat me like gold. I can't think of enough good to say about All American Ford.

Maria Silva

I just want to said thank you to Mr Juan Fernandez for his help and excellent customer service that he provide me with the purchase of transit conect vehicle. Very happy and satisfied buyer.

David Burbano

Very helpful with information. Need to minimize the sells portion in the service department.

Chris Larson

My wife and I have been loyal customers to All American Ford in Hackensack over the last 15 years. Outstanding customer service is what keeps us coming back. We have been working with Carlos Marin and Larry Rubin during this timeframe. Their attention to our needs and delivering the best options to meet them are what sets them apart. Looking foward to working with them again down the road.

Michelle Corbett

Was not impressed at all with the sales rep assigned to me. No call backs, no email responses, lied about information that was given. The general sales manager was the one who saved my business. I am very pleased with my vehicle, exactly what I wanted but I had to do the running around, the calls to get answers, and it was a very bad experience all around with that. Quite frustrating on this end! Do not think I would consider them again for a vehicle purchase.

Flavia A. Pavon

Excellent sales person I dealt with. If you go to All American Ford, go see Juan F.

Bernadette Girard

As always a wonderful experience at all American ford in Hackensack! Everyone is so kind and helpful from the time you pull up until your car is ready! Thank you!

Max Drelinger

Took my 2016 F150 with a lift there for a rattle and persistent wheel wobble. Gene the service advisor was extremely helpful and the service manager personally went out on a test drive with me to hear the noise I was hearing. They both went above and beyond in fixing the truck and it is perfect once again. I really appreciate the time and effort they put in to make sure that I was left with an excellent experience. If you need service these are definitely the people to go to!

bob calabro

The service advisor made me feel very comfortable that they would diagnose and do their best to resolve the issue. The tech was the best I've ever dealt with and very pleased that they did find and resolve the issue. I will go back to All American for service.

C Eugene

I brought transit 350 side mirror for replacement and the service department charged extra $60 from what parts departments initially quoted few hours before. I would look elsewhere for service if you want to pay what was quoted.

Mathew Fleisman

Well this company is a jock. I’ve been trying to get in contact with one of the never seen managers and is impossible.Acording to the agent they are in a meeting for more that 24 hours cuz I called yesterday and today and no luck. Anyway this company when it comes to return money is not possible as a mentioned before no manager no sells rep are available. They don’t want to return my money that I have paid to buy a new car. Just make sure they are doing the right thing with your money if u decide to visit ALLAMERICAN FORD IN HACKENSACK.

glory glory

With appointment 9 AM. For a Simple oil change Right now Time is 11.30 and still waiting...

Peter Orlando

Had a great experience at All American of Hackensack. Friendly and helpful staff which includes Juan Fernandez the salesman who worked so hard to help me and my wife find a used car that fit our needs and our budget. Juan is a great salesman and I would give him more than two thumbs up if I could! I would recommend All American of Hackensack to anyone including my friends and family. Thank you Juan and everyone at All American of Hackensack, you guys rock!

Iris M&l

Good service

Judy Bunay

This dealership is the best. Great service people are very friendly. I am a mother of 3 boys had a hard time finding a car that would suit my needs and I really didn’t want a mini van. After going to different dealership with not much success .....at Ford with Juan Fernandez help I was finally about to find what I needed I recommend Juan Fernandez as a sales person. His honesty and friendliness is amazing. Never met a sales person who listens to your needs and is not just trying g to sale you a car to get a sale. At All American Ford you are treated with all respect and consideration of your needs. They have great deals ... I highly recomend coming to All American Ford in Hackensack for your next new car. I am happy to be part of the Ford family.

tom phelan

Always a pleasant experience. This visit it to bring my truck in for a oil change. They .ake the process effortless. They have the process streamlined so it's in and out in the blink of an eye. I get a loaner car if the service is going to take long or shuttle service if I dont need a loaner car. There's really nothing they dont take care of. The crew they have working there are all very friendly and knowledgeable. Great job! Thanks All American Ford.

Steve Hickman

In and out quick, great service

Jimmy Hauer

By far the best experience I have had with a dealership. My salesman was Brian. He helped me with a lot of my choices and was more than fair with pricing and rebates. They gave me a great deal!!

Gregory Presnal

Larry David Rubin is a straight shooter ! A guy to be trusted !!! He got me a great deal on a Ford Explorer !

Joan Sanchez

My wife and I had a great experience in the dealer, we wanted a Ford Edge and thanks to Juan Fernandez, we got the one we wanted. He was very helpful since the beginning, from searching different options that matched our budget, to finally getting us a great deal. Kudos to him and the rest of the team at All American Ford!

Ivan Arevalo

I really enjoyed making my purchase at All American Ford at Hackensack, NJ. My sales rep Juan was very helpful in assisting in my decision to purchase my vehicle. I will definetly recommend that new buyers take a look at All American Ford for their vehicle purchase.

Demetrios Papadogonas

A very positive experience. Timely and professional.

Sarah Kiefer

Purchased a certified pre-owned 2016 Ford Escape today! Juan was kind and professional and made our buying experience hassle and stress free. Very excited that Juan and All American of Hackensack helped us to add another Ford to our family.

Joseph Scaglione

This is the only place l go to for service. Jason is great and so are the techs.

Kristen Houghton

Top-notch service from Larry David Rubin. He made the transition from returning one vehicle to the leasing of another smooth and easy. He is patient, understanding and a consummate professional. We will definitely lease or buy from him again.

Daniel Gerber

They completely lie to you and cheat you out of money! So dishonest. They just want your money and don’t care about you at all. It is a disgrace that they bear the Ford brand because All American goes against everything they stand for. I drive to Shultz Ford which is so much farther just so I don’t have to deal with them.

Terry Tire

great job good experience, very clean no problems

Peppercorn Events

Great experience buying our van. Larry was top notch, so easy to work with and very responsive!

Michael York

The service team at all american Ford is always professional and courteous. I use them for all my service.

John D'Addetta

We just bought our 3rd car in less than a year from here and each and every time the experience has be unbelievable and flawless. Larry Rubin has been our salesman every time and he is the man. Polite, straight forward, helpful, takes his time to explain. Their customer service and service department are top notch also. Can’t forget Artie. Thanks guys

Kevin Tielemans

This is my 4th time working with All American Ford in purchasing/leasing a new vehicle. Jon Selman and his team continue to make this process a great experience. I’ve been fortunate enough to work with Larry Rubin the past two times and I cannot say enough about his customer service. He is straight forward and does not put any pressure on you. He educates you on the process and then gives you space to make the decision! Over all definitely

Rehema Bukenya

Went in for safety recalls on my 2008 Ford Edge. Staff is professional and the car is running very smoothly after the service. Thank you staff of Hackensack Ford.