Reviews of Upper Valley Honda (Car Concessionaire)

Haryati Heijn

Excellent customer sales services provided by Mr. Ted Sturtevant. Very attentive, patient & professional. Great teamwork vibes from everybody - Thank you!

Ashley Patton

I have been repeatedly disappointed in my experience at Gerrish. I bought my car in June and the sales process was a bit painful. However, I was working with a brand new salesman who was covering two jobs, so I was willing to be a bit patient in light of the circumstances. When we were leaving the dealership we noticed one of the rear reflectors was broken and luckily were able to have someone else verify this before we drove off the lot. They said they would fix it for free and we were also told that they would inspect it for free (since it had a NH inspection and we live in Vermont). When I brought it in to have these two things done, they tried to connect me with the person who had promised me the inspection (I think it was the owner) and he never called me back, despite multiple attempts to contact him. We just brought my car to another shop to have the snow tires put on and they said that the rear brakes are destroyed. Most of my driving has been highway miles and I have gone years between needing to replace brakes on my old cars, so this leads me to believe that they did not thoroughly check out the car before they sold it to me. This is the third strike for Gerrish, as far as I'm concerned and I would urge people NOT to buy a car from them. This is by far the worst experience I've ever had at a dealership.

A M

Ted and Lane were a huge help in picking out a car and getting me through all the paperwork. Everyone was welcoming, fun, and patient! Thank you!

ryland ianelli

Went in to buy a used Honda Fit, Loriston was a great help. He was very flexible, able to meet me a town away, and very up-front and honest during the whole process. Great experience, would use again.

Bryant Dole

Had an amazing experience, Louis Feliu did a great job in helping to get through the process of buying a new car. HIGHLY RECOMMEND Upper Valley Honda

Tom Jacobs

Deceptive sales. I was told that financing the car would cut the price by $800. At the end of the process, I was presented with a monthly payment higher than expected. I noticed that the $800 discount was not applied. The finance guy went to see the manager and came back and said that the $800 discount was already reflected in the original price I was given. As I was walking out the door, the finance guy came over with the manager who said that the $800 discount was for leasing, not for financing. I'm willing to believe that it started as an innocent mistake by the finance guy. What irks me is that after realizing his mistake, he didn't tell me. He apparently hoped I wouldn't notice. If he had told me, I may have gone on with the purchase. But as it is, I will not ever buy another car from Gerrish.

Jim Ostrowski

Steve and Dan are great as always!

Pam Fein

We recently had the pleasure of working with Loriston Fennell at Gerrish Honda to purchase our new used vehicle. Loriston, along with the rest of the staff, were respectful and professional. We were able to purchase the vehicle in a timely manner with no haggling over price. We also lease a vehicle from this dealership and are very pleased with the overall service in general. I would highly recommend this dealership and Loriston Fennell.

Molly Mattern

Chase Kendall helped me find a great car at the price that worked for me. Very helpful and informative. Would definitely recommend to anyone looking to purchase a new vehicle!

Ryan Banfield

Had a great experience with Greg. I know more than one coworker that have nothing but positive things to say about Gerrish!

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I dealt with Loriston Fennell. He was wonderful. Very knowledgeable and thorough with the delivery of our 2019 Ridgeline. Thanks Lori! Jim and Karen Ambrose

Cecilia Gutierrez

Bought a car this week at Upper Valley Honda. Had a great experience working with Ted to pick the car and then with Lane on figuring out financing. Everything was pretty straighforward and stress-free. I am looking forward to continue doing business here in the future.

Keith Wertman

This is the fourth vehicle we have purchased through Gerrish Honda. Always a great experience. Handling all the details during this time around, our “Client advisor” Coty Day was absolutely terrific in exceeding all our expectations, as were all the people involved in the process. Great team of people that work at Gerrish from General Manager Kevin Bowie, Dan Ambrose and Steve Perlowski Team Leaders Chris Kilmer in Finance and Mary Henahan in Service as well as all the technicians that we never see behind the scenes that keep our vehicles running like a dream, although with a great product like Honda, they really aren’t subject to breaking down. Thanks everyone for a great experience.

Ann White

Lynette Steve and every one here made my car buying experience a good one

Danielle Yoder

The staff Upper Valley Honda is full of happy, friendly people who are willing to help with making the stressful experience of purchasing a vehicle a little easier. I worked with Ben Smith in sales, who made the process of purchasing a vehicle fun and exciting. He was limited in what he could include in the purchase price due to their no haggle policy but did offer to wrap some things in to my finance if need be (for example snow tires came with the car as well as a spare and a set of all weather tires but would cost 120 to install). He did however stay in close contact with me through the following weeks after purchase to ensure i had an overall good experience. Thank you Ben for not pressuring me into something I didn't really want and for ensuring things went smooth after the purchase. Lane in finance worked hard to get me an affordable loan that had a decent APR for my credit history and score. He also offered to assist me in the future with reapplying for my loan in order to adjust rates after a year or so when I'm able to get my credit a little better. Definitely helpful when you're trying to improve your credit on a budget. He was also patient in answering my questions and spent ample time reviewing paperwork so I didn't feel like I was getting taken advantage of. Lorriston is a sales person who is tech savvy and had no part in my purchasing the vehicle but was more than willing to step in when i had issues with my radio caused by a repair shop after havingan accidentin the snow. When he was unable to figureout the problem, I was referred to Mary in service who was a peach! She was able to fix the radio problem with little difficulty and ran it through the car wash as an extra perk for me just because she could tell i had been through a lot of frustration with trouble shooting the radio issue and dealing with the repair shop (not affiliated with UVH). Overall the staff at Upper Valley Honda is pleasant, courteous, patient, realistic and kind. Thanks guys!! Id definitely recommend this dealer for a low pressure sale, their prices were fair compared to other dealers both near and far.

chris ashline

Super smooth process and Ted made buying a car fun again, highly recommend going to see him if your looking for a car.

mari destellano

The overall experience has been a pleasure. I worked with Loriston and he made sure all my requests were fulfilled. I highly recommend Upper Valley Honda. This is my first time here, and will definitely be a return customer. They were timely, thorough, and very personable. I love my new (to me) Crosstour!

Who Cares

They where quick at get the service done. Plus the customer service people where very polite. They are amazing. Thank you for the job. I am very satisfied.

james lamorder

Great people to work with on buying my new Honda Accord. Loriston Fennel was easy to work with and took his time to answer my question. He explained everything in detail so I can understand everything. Definitely would work with him again. If everyone in service us like the salesperson up front this going to be an enjoyable experience.

Knitter Mum

Ted S. was very knowledgeable about the vehicle I was interested in, and most important to me, was not pushy to make the sale. Ted followed up with me after my visit to make sure I had the information I needed, not to badger me to buy a car. Everyone we interacted with during the car buying process was very professional. Kudos to Upper Valley Honda for switching to non-commissioned sales. The atmosphere is noticeably more relaxed than some of the other dealerships I visited during my decision making process. p.s. I am enjoying my new CR-V- thank you!

B Sieglinger

I stopped by today. Your salesman, Greg Sieglinger was very helpful. What a personable guy he is, I enjoy talking with him.

Amanda Dauphinais

I just want to put a BIG thank you out there to Upper Valley Honda and their team! I found myself at Upper Valley Honda the day after Christmas. The last place you want to be after Christmas is a dealership! So I was stressed and feeling really nervous. BUT to my surprise everyone was so warm and welcoming. Ben Smith was the first to greet me and my two children at the door. First thing Ben did was ask the kids if they wanted to get a snack and a drink! Of course the kids were over the moon and walked away with Ben while I grabbed a seat at his desk. Ben made the car buying process SO EASY! He never once pressured me into buying a car. He showed me options. He talked to me. He asked me what my realistic goals were and made sure that we would stay within the budget given. My fears of a dealership were calmed after just a few minutes of sitting with Ben. Ben also did some digging for a better insurance rate for me and he got it $30 cheaper than I was originally paying! The general manager Steve Perlowski got me a great trade in value for my car when I thought it wasn't worth a penny! The general sales manager Dan Ambrose checked in a few times with me to see how everything was going and also made the process so nice and easy. Lane Lantas, finance manager, was quick and efficient when it was time to get all the final paperwork squared away. Everyone worked quickly and efficiently to help me get the best deal and best car for me and my family. I couldn't have asked for a better experience with everyone. So thank you thank you to everyone at Upper Valley Honda for knocking it out of the park with exceptional customer service! We LOVE our new Jeep Cherokee!

Allan Kauders

I worked with Ted Sturvsant at Gerrish Honda. Ted was a real pleasure to work with. There was zero pressure, and he worked hard to ensure that I had a good customer experience. The dealership was also easy to work with---I also worked with Lane, the Business Manager. Both were professional and helpful. I bought a car, and would buy another one in a minute from this dealer.

pierre letourneau

LOVE LOVE LOVE Gerrish Honda in Lebanon, NH! We looked at some trucks and both my husband and I were super impressed. Alton Young showed us the ins & outs of the Honda Ridgeline! Its crazy the things they do with technology on vehicles today! He was very friendly, knowledgeable & patient with all of our questions. Thank you for a great experience!

Diana Munson

Ted was very competent, informative, pleasant and accommodating. No pressure sales was appreciated. Follow through and follow up has been great!

Eric Robinson

After researching a lot of cars and dealerships in the area, I chose Upper Valley Honda and I'm very happy with my decision. Ben Smith handled my entire process from start to finish with complete honesty, friendliness, and professionalism and really took the stress out of car shopping. He answered all of my questions and emails promptly and if he didn't know an answer, he quickly put in the work to find it. The rest of his colleagues I met were equally great and I highly recommend this business!

Emily Benjamin

Had the best experience here. Very straight forward and did everything they could to help me get into the car I wanted. Thank you loriston fennell is excellent.

susan triplett

Lynette was so great to work with. She made the car buying experience positive again. She was very professional and made me feel like I wasn't just a number. She took the time to explain everything to me and answer any questions that I had. If your looking for a great salesperson go see Lynette at Upper Valley Honda.

Michael Needleman

We just made our first purchase from Upper Valley Honda. I honestly hate the whole process of going to the dealership, haggling, and negotiating. We met with Ben to look at a used 2019 Grand Caravan they had on the lot with only 1650 miles on it. I have never had as good of a car buying experience as I had with Ben. He immediately put my wife and I at ease, walked us through the whole process, and answered all of our questions and concerns. He treated us with honesty and respect and most importantly worked hard to make us happy. I would highly recommend working with Ben if you’re in the market for a vehicle. We drove 1.5 hours from Southern NH to the dealership and Ben made it absolutely worth the trip.

William Spinks

Gerrish Honda parts dept is a joke. Took 3 weeks to get a "dealer part" which isn't even the right part. Been calling all day to get this figured out with no answer or call back from the parts dept. How can they mess this up when they ordered the part using my vin #?

STAA Derouin

Many dealerships advertise "car buying made easy" This place does it.

Red O

I worked with Sherman Gates on the front end and he was very helpful. Lane Lantas did all the finance work and Steve Perlowski helped value my trade in. They all treated me decently, like real human beings and not like regular car salesman. My over protective daughter was even impressed by how kind they all were to myself and her. I 100% recommend them to anyone looking for car, new or used. Very kind and personable people. You can tell they care about people and not just money. Thanks to them! Kathryn and Molly

Theodore Nutting

had lots of fun with Lane Lantis when signing the paperwork on Saturday! great personality and friendliness all around.. I must say one of the best experiences we have had at a car dealership!!! Thanks again, Ted & Marjorie Nutting

Matt T

I worked with Loriston to buy my lease vehicle. He was awesome, fun and professional, he made it a great experience.

Matthew Lazarczyk

Got a great deal on a 2015 Subaru Forester! Super low mileage! Thanks Dan Ambrose, Greg Sieglinger, Lane and Andrea! Such nice people. Great group to do business with. Love my new car! Thanks, Matthew

Todd Mackay

I have been going to Gerrish for over 10 years now, and it's because I get free car washes, free vacuum and discounted oil changes free inspection sticker. The service is top-notch!! Very respectful and courteous. I have bought 4 cars here. My mother has bought 15 cars from there and my dad has bought 12 cars.

Shandryl Thibodeau

Everyone was kind and very upfront about everything. Louis Feliu helped me find a really good car within my price range. He answered my questions and made the whole process a whole lot less anxiety inducing for me. I especially appreciate the time he took to make sure I could work everything before leaving with my new car. Thank you so much for all your help!

Jennifer Benson

I had the BEST car buying experience here with Loriston Fennell ! The no haggle pricing was great and the free car wash is an amazing perk! Working with the finance guy, Lane, went smoothly and great as well. No hidden fees. They were honest about everything.They gave me a great offer on my trade in and the vehicle I purchased was fairly priced. Keep up the great work Gerrish Honda!

Michelle Belk

In case you're looking to have the free wash you were guaranteed as part of their gold program when you bought a car from them new ownership has decided it's no longer valid. Makes you wonder what other guarantees they have decided not to honor.

Adam&Heather W

Came in to Upper Valley Honda on Saturday just to look at there used inventory and glad we came across Louis Feliu he was great to work with very upfront and honest and he guides us to the right vehicle for our needs and we are thank for that he understood our needs.

Scott S

We had a solid buying experience back in April when we bought a '15 Honda CRV. We had an absolute opposite experience with their service department, thus the 1 star rating. I made an appointment using their online service for a state inspection, utilizing their discounted inspection charge for Gerrish car owners. On the online form I inquired to the length of time for the appointment, as I had to wait for the car as I had other business in the area scheduled. 5 emails later from various folks at the dealership, I still didn't get an answer but a week after making the appointment I received a phone call from someone in service. They confirmed I'd be waiting, but still couldn't provide a time estimate. So what should have been a routine inspection after just 5 months of owning the car, I was shocked to have over a $500 bill for a rear brake job. When I asked to see the inspection report from April when they sold us the car and put it into service, they had nothing in their records. Had we known the car was needing brakes in just a few months, we would have had that negotiated into the purchase of the car and the work done then. Either they didn't do an adequate inspection in April, or we didn't really need new brakes, as we were never shown the extensive wear or used parts. But instead, we faced an overly high cost on a routine job. I can compare this to a rear brake job that we just had done on our Honda Pilot by our trusted local mechanic for the past 12 years, and the cost was over 35% less than what it was for our CRV at Gerrish. We thought we'd give Gerrish a shot and take them up on their discounted state inspection, but obviously the minor savings on the inspection was more costly with their exorbitant repair rates. Plus, while waiting for the service, our observation of the folks working behind the counter and in the general service waiting area was they didn't seem real happy. This was reflected with their tone, unresponsiveness, and body language. Not a very customer service positive feeling. Gerrish Service - no thanks. This is clearly a mistake we won't be making again.

Debra Smith

I had never done business with Upper Valley Honda (Gerrish Honda), but my very first experience was amazing! I was on interstate 91 and had an accident. The staff was so helpful. I had my car towed there and ended up buying a new Honda CR-V. Every member of their staff went out of their way to assist me, they have a fantastic caring staff. My sales person, Lynette did a great job! I look forward to doing business with Upper Valley Honda.

Brandy Sailers-Dow

I like that they're not commission based so the salespeople aren't badgering you for a sale. The guy I spoke to was Ted- he had a good sense of humor and seemed to like being helpful. I also like that they're just down the road from my house and do maintenance. We have a 2016 accord and a 2017 civic, both great cars, and our next purchase will probably be a suv. Honda has a good reputation and so far, we're very happy.

Fabio Kasper

Waiting room is not bad.

Adam Rossi

I normally don't leave reviews but this was one of the best car buying experiences I have ever had. No pressure and no gimmicks. Ben Smith went above and beyond. He even came in on his day off to finish the deal. He provided all the information on the vehicle and answered all my questions. Lane Lantas did the financing and found the best loan for me to seal the deal. I highly recommend Upper Valley Honda and will be doing business again. My family loves our Pilot!!

Riley Hudson

Completely inflexible pricing, top dollar listings, but good customer service (but by appointment only, otherwise, good luck).

Abigail Dane

I talked with Phoebe Cullen today about snow tires for my new vehicle and she was great. She got in touch with the service department and got me the information I needed. Thanks!

Robert Lawton

I went in today to look at a car. The salesman, Coty Day was very helpful. He explained to me the Gerrish Honda way of doing business. Not sure I believed him at first but... Basically a hassle free way of buying a car. The price is the price and you can buy it or not. They don't try and convince you of anything. Go in look and if don't like it, don't buy it. A really easy way to go in and test it out. Thank you and have a nice day, and I really think they meant have a nice day. I ended up not buying the car but that was my choice and there was no stress involved. The sales manager came over and said thanks for coming in and if there is anything we can do in the future let us know, I can tell you at that point i was kinda waiting for the hard sell but that was it, just have a nice day. Kudos to Coty and the crew at Gerrish Honda.

Bryn Hemmings

Worked with Louis Feliu on purchasing a 2019 Honda Fit. He was exceptionally helpful in answering questions, and very transparent about the purchasing process and options.

Autumn Dudley

I went into Upper Valley Honda, knowing my intentions. I wanted to lease a Honda Civic. Ben Smith came outside and instantly made car buying about my needs and wants. It didn't matter if he made the sale, he wanted me to be in a car I truly wanted. He answered all of my questions with honesty. Anybody that's looking to buy or lease a vehicle should definitely go see Ben Smith. You won't regret it. Even after a week he still checks to make sure I'm enjoying my car.

Dunkin Gamble

I asked Phoebe Cullen about the lease specials on Pilots and CR-Vs. She made sure she got the information to me fast.

Daynia Langlois

Friendly and helpful staff always willing to go above and beyond for their customers! I’ve been super impressed with the follow up from Ben who sold me my vehicle as well as the follow up from the service department after all service has been completed and assuring everything went well.

sidharth mohan

Good service. Only wish there wasnt a penalty for breaking lease! Some hiccups with trying to get my paperwork underway (I'm international) but they figured it all out and promptly delivered the car. Great people who want to make their customers happy.

Chris Billiau

Excellent service center. Very organized and fast turnaround. Staff is personal and professional. Very impressed with them.

David&Danette harris

Louis Feliu has been incredibly helpful from the moment that we walked in the door. He is the perfect combination of warmth and professionalism. We never felt pressured so that we could relax and really ask all of our questions and make the best choice for us. He knew or found the answer to every question that we asked. Louis was excellent on the test drive, in making every choice and in helping us to set up the car so that we can confidently drive away. We wish we could give him ten stars....and are grateful to have worked with him throughout this process!

Tamara Anderson

The sale experience was fine but 1 month later my car had rust over drivers side rear tire. I emailed and no response. I sent another email and was told they never received my email. They responded and I was told they don’t do body work which was not my question. The rust must have been well covered as it was not there when I bought it. So now I get to pay to fix it. Won’t do any further business with this company. Gerrish Honda went down hill with the new owners!

Lauri and Mark Bessey

We love our new Honda CR-V. Our salesperson Abigail Wing was knowledgeable about all Honda products and stood by her no hassle no haggle process. I've already used the free car wash! Looking forward to many years of being a Honda owner.

Kyle Chafin

We recently bought our second new vehicle from Upper Valley. We had a great sales experience with Loriston. Would definitely recommend.

Mac Mar

Wonderful dealership to work with. Traveled 3 hours from NY to buy a certified preowned. The car was exactly how it was described and the staff worked diligently to ensure that we wouldn’t have any problems with taxes, registration, etc. once we got back to New York. After about 3 hours from start to finish we were on our way home with our new car! Can’t say enough how happy we were to have honest, patient and caring staff to help with our purchase!

Julie concha

I worked with Louis Feliu. He was very positive, helpful and honest. He always has a smile on his face and appears to love his job!

Joseph MacPherson

We recently purchased a Honda CR-V from Gerrish. Sam Hough was the sales advisor and he did a great job. We like our new car, and feel that we got a fair deal on our trade and new car price. Sam was professional, courteous and helpful and removed most of the painful games that usually go along with a new car purchase. Look him up when you go to Gerrish..........you won't be sorry!!

Jeziah Chevalier

Thanks Ben Smith for my 2016 accord sport and your awesome service making it fast and easy for me you guys did a great job thanks so much!!!

James Montgomery

I had a great time looking at vehicles with Greg S, I don't know how to spell his last name. Great easy going approach to vehicle sales.

Justine Nicole

Upper Valley Honda provided me with great customer service during this new car buying experience. This was my first time purchasing a brand new car. Loriston Fennell was most helpful when I told him what I was looking for and my budget. He did show me primarily Honda cars, which at first I was unsure about, as I had my eyes set on another car but he was understand and very patient with me. He was kind and listened to my concerns. He answered all my questions and did a fantastic job making me feel comfortable with my final decision. I highly recommend going to Upper Vallet Honda because they truly do put people first. I also highly recommend asking for Loriston for his professionalism and knowledge and overall charismatic personality.

Steve D

Always friendly, efficient and well priced. Have bought 3 cars here and had great interactions with the service department every time. Highly recommend.

Bonnie Sieglinger

I just bought a 2016 Honda Pilot Touring from Gerrish Honda and it was the best car buying experience. Greg was super helpful, and knowledgeable. I will recommend Gerrish Honda to everyone I know.

Randy Hough

I got a great used Civic through Sam Hough with low miles. That's hard to do, good job!

Amliw Reano

Greg is very accommodating and will help you in ways he can in regards of your car wants and needs.

su coleman

We had a wonderful experience at Upper Valley Honda purchasing our 2016 Honda CRV! Louis S. Feliu was fantastic to work with and made the process very smooth and was very accomadating. We would highly recommend him! It was a pain free experience in all ways!!

Nicole Orzechowski

Just bought a vehicle - Ted was fantastic, thorough and made us feel very comfortable without any pressuring throughout the process. Thank you so much for your assistance!

E KAY

Met with Loriston one day after work as I was interested in a used car UVH had on their lot. Loriston helped my girlfriend out last year with purchasing a car from UVH and we had nothing but positives to say about the experience. This time was no exception. Very professional, no BS, extremely helpful and knowledgeable (even if your not looking for a Honda). Highly recommended salesman and business overall. Thanks guys,

Alicia Rydjeski

A HUGE thank you to both Ted and Lane for helping me choose and purchase my new car! They were extremely friendly, reliable, honest, and gave the best customer experience for purchasing a car. I definitely recommend speaking with these two as you go in to even just talk about your options and what is best for you. They certainly have YOUR best interests in mind.

Kate DeRosia

We worked with Loriston Fennell and he was great. He promptly answered all of my email questions leading up to our purchase. He was very good at showing us how the new 2019 CRV’s work. The entire team gave us an awesome experience.

justbeforedawn July

very professional and helpful.

Sara Hickey

I purchased a 2016 HRV from this dealership a couple weeks ago. It was a wonderful, pressure-free experience. The representative that I worked with was Sherman Gates and he was friendly, knowledgeable, and helpful.

Douglas Law

Colleen in the service department worked with my wife and me to get through a difficult situation when we were visiting New Hampshire from North Carolina. It started with a dead battery that had been losing charge intermittently for months. Upper Valley HONDA diagnosed this problem as being caused by a slow drain of the battery due to a problem in the motorized doors of the van (a 2006 odyssey). The doors had been acting flakey for a long time but we had no idea it was related to the battery. Anyway, Colleen kept on top of this, offered a loaner car as some difficulties arose getting replacement parts, and just was very professional in managing what was a very difficult situation for us during our trip. The bottom line is that our vacation was rescued thanks to Colleen’s diligence and the great work performed by the service department at Upper Valley HONDA.

Amanda Aubri

I was extremely nervous about getting into my very own first vehicle. Ben Smith worked so well with me and the tons and tons of questions I had. He was very personable, making sure I absolutely loved the vehicle I was purchasing. Also, Lane was able to show me to a lower rate than what I was expecting, and made all of the paper signing quick and easy! Everybody in the office here greeted me with a smile and a helllo, and we were even able to make a few jokes together. Overall, I’m very glad I chose to go to Upper Valley Honda for my first car!

Brooke Bagley

Just bought the first car ever just in my name and it was such a pleasant experience! Ted was wonderful, so helpful and pleasant to do business with. I didn’t feel pressured or rushed and will definitely come back!

Dianne Chadwick

Great experience purchasing a vehicle this week! Greg Sieglinger was professional, super pleasant, and very flexible working with my erratic schedule to make it happen. It was seamless and easy, and I love my car! Financing was also smooth and very pleasant with Loriston! Thank you both!! I am a fan!!!

SerenityKG

Service experience was second-to-none. Dropped off car in the morning and got a shuttle ride to and from work. Car was finished before the estimated time. Even the shuttle driver was pleasant.

Marc Drew

Working with Loriston Fennell, a dynamic, diligent agent was a pleasure. Supported by the friendly & efficient team at Upper Valley Honda. A great place for an awesome car!

Kyle Durgin

The service I received from Abigail and her service manager Steve was top tier. Despite her new employment at the dealership my saleswoman was very knowledgeable and does not guess or make things up when she doesn't have an answer. This type of car dealer is rare and refreshing to do business with. I found that Upper Valley Honda takes its customer service very seriously and is watched from the top levels of the company. This type of leadership ensures that this dealership exceeds industry standards for customer service. They are open, honest, and straight forward. I can honestly say I've never described a car dealership using those three words before now.

julie wright

We recently purchased a used vehicle from Gerrish Honda in Lebanon, NH. The service we received was outstanding and painless! Our Client Advisor, Alton Young and Team Leader, Steve F. were friendly, honest and went above and beyond with customer service. We really appreciate them taking such good care of us! I would purchase more vehicles from them in the future. Thank you again, Alton and Steve! Mike & Julie Wright

Stephen Haase

Ted Sturtetevant was great to work with. He found a car that had most of the features that we wanted and in a color that we liked. The only features that were missing were a roof rack and side molding, which he was able to get added a day later. The service was great because we urgently needed a car to replace a Toyota that died because of a total transmission failure. (He even cleaned off the bird poop that occurred at the last minute :-)

Brady Eskilson

Louis Feliu was knowledgeable, straightforward, and extremely helpful. He took lots of time with us to make sure we were getting the right vehicle for us, both on our test drive and during the whole sale process. I honestly can't think of any way our experience could have been better. Compared to past car buying experiences, this was immeasurably better. Thank you again!

John Hawkins

I was admittedly a little nervous purchasing a new car as I don't like to bargain or feel pressured so I spent a lot of time looking online instead of going to the dealers lot. When I came across an ad for Upper Valley Honda with the car I was looking for I took a chance and asked for more info. Abigail Wing quickly responded via e-mail and very patiently responded to all my questions and eventually made an appointment for me to meet with Sherman Gates. Sherman was awesome, no pressure, no bargaining, his only concern seemed to be what I wanted regardless of how it turned out for him. Even after I got the car home he has stayed in touch to make sure I am 100 percent satisfied. I am!

joy wolkovich

This is not a good place to spend your money. There are probably a lot of good people working at Gerrish Honda, that are trying to make the best of a bad situation, but I can only say, I hope they all find better jobs. First sign of trouble was the guy was forty minutes late signing the papers to buy the car. At some point someone looked at me and said, you don't have to be at work or anything? Why yes I was taking time off from work to be there but more to the point, who wants to be at a car dealership for 40 minutes doing nothing when they've already picked out a car, and made the appointment days ago to sign the papers. Anyways, it was a certified pre-owned and has already, despite low miles, needed two repairs. I do not believe they really checked the car out. I have put only 6000 , very gentle miles on this car and they told me the rear breaks need to be replaced, and they are not covered by the warranty. In trying to get help from the service department I got the run around about my warranty and was hung up on by an answering service 4 times. That is not an exaggeration - 4 times. I dropped my car off on the scheduled day in the morning and they did not tell me what was wrong with it until after 5 in the evening. They told me they have 1 technician working on 2 cars at a time. Why are they so over done that they have no time to thoroughly check out vehicles or answer the phone? Sell less cars if you can't keep up with the volume and treat people better. Honda makes great cars, buy them somewhere else.

William Craig

Had a great experience with Ben Smith helping me through trade-in of my aging Fit for a great deal on a new HR-V. Ben took care of all my requests, some of which asked for extraordinary hurry-up on paperwork so I could use the new car asap. He and all at UV Honda were patient, kind, informative and straight-up about the deal. I really appreciate that. This is my third Honda, two purchased when UV Honda was Gerrish, and I'm delighted to be dealing with some of the same familiar, trusted faces -- hi, Mary in Service!!! -- and to be making new contacts like Ben, Thanks, all!

Karen M

On May 8th I went to your dealership with my parents to assist them in leasing a new vehicle. They had purchased their Odyssey when the dealership was under original ownership 8 years ago and had a great experience. They loved the van and wanted to continue the relationship they started back then. However the experience they had this time was terrible. We negotiated a deal on the 8th with Ben. You offered a fair trade value (perhaps the one good in all of this). Ben then offered options. 1) Take the cash from the trade and be given a check at lease signing for that amount. 2) Put part of the trade value down and receive a check at lease signing for the balance. 3) Put all of the trade value down and have a lower payment. They decided to put the whole amount down on the new lease to make their payments lower, which for them was very important. They signed an agreement with Ben and left happy. We all returned on the 10th for the lease signing and first, had to wait over an hour because your finance guy, David, was not prepared. When he finally met with us he started going through the paperwork and something unprofessional and upsetting happened. He got to the signed lease agreement from 2 days before and tried to rush through it but couldn’t because I noticed it was not the document my parents signed. All of the numbers had been changed. Someone had significantly lowered the down payment amount and increased their payment. It was unsigned. I stopped and questioned this and was told that they were not allowed to put that much down on their lease as Honda has a 20% cap on lease down payments. This made their payment way higher than anticipated and in the 48 hours between agreement and lease signing no one bothered to call and inform my parents of this. We spoke with the GM, Kevin, who knew nothing about this cap. To brush off the problem he offered a small gift certificate for service. Despite some reservations (and only because they liked the vehicle) my parents followed through with the deal expecting to receive the check for the remainder of their trade balance hat day. That did not happen. They were told that never happens. No one knew why the salesman told them that because it doesn’t happen. They had to wait a week for the check and had to put down the first lease payment on their credit card. They had been told it was taken care of with the down payment and didn’t have their checkbook with them. We met with the GM again later and all he did was make excuses. The salesman didn’t know about the cap. He didn’t know about the cap. He said “90% of people sign and drive with nothing down” so they didn’t know. He said Ben got busy and forgot to call. Excuses. Excuses. Excuses. The final straw? Getting home to realize the salesman had not communicated to the service department that the vehicle was leased so they put the wrong inspection sticker on the vehicle and we had to return. To add insult to all of this I told the GM that his people earned a bad survey. They were uneducated about the product and the process. They were unprofessional and sloppy in their communication. I was looking forward to the survey. I verified that they had the correct email address. But low and behold one never arrived. Taking away that means of providing feedback is not only dishonest but unprofessional and it has led me to social media.

Benjamin Ricard

Loriston was a great salesperson to guide me through the process, and extremely knowledgable regarding the features of my car.

Victoria Richardson

Gerrish Honda has always been one of the best dealerships in the area. With attentive and friendly staff, you get the best experience, hassle free, easy, and pleasant! My parents have purchased a handful of cars here, have had multiple services, and have always had excellent service. I will only buy a Honda from Gerrish!

ערן אסף

I had a great experience in Honda with Louis S. Feliú. He made sure we are getting the deal best suited to our needs, helped us with all the details around it - finance, insurance, and we are very greatful to him.

Tyler Sullivan

Unfortunatly today i took my honda to get my airbag replaced due to a recal, my vehicle had shown no odor or sound that my back right calaper was frozen, after two hours i was given my keys and told that my back right caliper was frozen, they wanted to charge me 500$ to replace it, and it doesnt make sense to me why they had the need to remove all of my wheels and cause this problem, another thing that worries me is that i have a small tear on my front right caliper that they did not tell me about. I am fortunate to have a mechanic in my family and have a two year warrenty on the caliper so i will be able to replace it with relative ease. I am not upset with the fact that it needs to be replaced but i am upset that i recieved no help from the dealership to remedy the situation, unfortunatly i will not be going to this dealership in the future and would recommend you do not aswell

Karen Fontaine

The people here are very nice. As a senior citizen, I'm sometimes afraid of being oversold. The salesperson that I spoke to, Ted, put me at ease. I'm not ready to buy yet, but when I do, it will be from him.

Rebecca Southworth

Love my Civic that Ben told me about and then sold me and Thank You to the finance team for helping me get financed I highly recommend Ben Smith to anyone looking for an honest salesman

Ally Seaver

I recently leased a CR V and I must say, I actually enjoyed the experience. Thank you Dan, Lynette and Alex for making it fun and easy! I take great comfort in knowing that you are all there for me, whenever I may have questions or concerns.

Hesham Abdunnasir

Been Smith at UVH got me into the car I wanted, with a low interest rate, without wasting my time. Initial car buying experience was great.

Larry Tryggestad

Very happy with the suburu I bought from my niece Lynette over a year ago...great customer service and friendly staff..Car wash is a plus.

Dorah Coulombe

Gerrish Honda is a very pleasant place to go looking for a vehicle. We had a very pleasant salesman, named Alton Young. He was very pleasant to talk to and he had a lot of knowledge of the vehicles. He worked hard to find the best for our needs, around the price we were looking for.I would highly recommend Gerrish Honda, and ask for Alton, as he looks for what is best for the customer's needs, as he takes time to listen and to explain. I give Gerrish Honda in Lebanon, NH a 5 Star Review, for good deals with satisfaction. I will definitely be going back. Dorah

Nara Miriam Michaelson

Gerrish Honda Lebanon NH is THE place to go to get a car, in my opinion. And Alton Young is your man!! I'm a graduate student who has not a lot of experience at all with cars but Alton helped me through every step of the way. He made this process completely painless and actually a great experience! He's also extremely knowledgeable due to his unique and valuable background in mechanics and his many years of experience in this field. The staff was amazing too and said I should feel free to come by any time I'm in the area and say hi. The free car-wash service is a definite added benefit. I ended up getting a 2017 Honda Fit for a good price and great warranty. It's the first car I've ever truly loved and Alton helped me pick it out. Even a few weeks after my purchase, I still keep in touch with Alton Young in case I ever have any questions related to cars (registration, insurance, etc). . . He's so super helpful! I visited other car places that I never wanted to step foot in again hahaha so that is how much I appreciate this place and the people who work here.

Steven Davis

We had a very positive experience with Loriston Fennell our sales person at Upper Valley Honda. He went out of his way to help us get the Military discount that was offered. Highly recommend Upper Valley Honda.

Larry Lowndes

Bought 2 cars here. Great service . Knowledgeable sales staff

Bill Nette

I had a great experience at Upper Valley Honda when I bought a 2016 Honda CRV in the beginning of September 2019. I worked with Ted S and he was able to answer all my questions and offered a fair price from the beginning. His manager, Steve, was also great. Highly recommend them.

Morgan Tewksbury

As this was my FIRST car that I have ever financed, Loriston made it the most amazing, non stressful experience- I am so happy with my new Honda CR-V. I would recommend Honda Gerrish in Lebanon to anybody who is looking, also Loriston. Thank you for such an amazing experience.

Jifeng Liu

I used to be happy with their service until this spring. I heard the owner changed in 2017, and from then on the story was different. In a regular maintenance service this spring, I was told that my power steering rack was leaking and it had to be replaced for a few thousand bucks. I was quite surprised and told them that I'd like to do some research before making a decision. They told me that they would fill the steering fluid so that it could at least last for a while. They also told me that the battery needed replacement and wanted to charge me ~$250. I pointed out that it was changed not too long ago so it may still well be within warranty. They later confirmed it, but if I didn't remember it they could have charged me the money that shouldn't have been charged! Back to the steering rack. Well, I checked the fluid level after the service and it was barely at the lower line of the recommended level even they called it " filled". I thought at the time that it was no good if it were leaking that fast, so I checked it twice a day-- yet no more leak and the fluid stays at the same level. Then I ordered the steering fluid, filled it myself, and... guess what? No leak at all in 7 months! I have photos for direct comparison. I can hardly imagine that a technician cannot tell if a steering rack is leaking or not. So I have to suspect that this could a deliberate trick to earn some more money. I checked with some of my friends and one of them had a similar experience at Gerrish Honda. Most of their technicians may well be good and honest people, but at least one of them is trying to cheat customers. So now, no more trust and no more recommendation for Gerrish Honda.

Becky Fisher

Last week, I purchased my first Honda through Gerrish and it was hands-down the most positive experience I've ever had at any car dealership. Prior to Gerrish, I had never driven away with a new car feeling completely happy with my purchase. From the creepy sales crew preying on my naitivity, to the manager interrogating me in his dark office until I paid much more than I ever intended; you could say that my past experience with buying vehicles was less than ideal. So, I walked into Gerrish last week fully prepared to play defense with the "evil car salesmen" and get exactly what I wanted. However, I quickly realized that both the staff and environment at Gerrish were very different. Loriston Fennell sold me my car and not once during the entire process did he make me feel pressured, intimidated, or even slightly taken advantage of. The professionalism and genuine friendliness of Loriston, the Finance Manager, and the Service Team was such a nice change from my past experience. The salesteam is not paid strictly on commision and instead, recieve a regular salary, with compensation incentives based on customer satisfaction. I did not know this prior to working with Gerrish and it really seems to make a difference. Loriston was able to get me the exact car I wanted within the price range that I could afford. He even went out of his way to investigate a concern I had and got my payment lowered even more! Overall, my experience with Gerrish was outstanding from the moment I walked in the door to the moment I drove off the lot in my newly leased HR-V EX. I will never go to any other dealership!

Neal Arnold

Louis Feliu was exceptional helping us from start to finish with our second Honda Accord lease. It has been the most stress-free transition to the new car. He spent a good deal of time explaining the new tech for the car. Really appreicate his expertise, and followup to all our questions and concerns

Denby Coyle

The service department at Gerrish is top-notch! I have been a customer for over 20 years and have never had a bad experience. They are timely, honest and do solid work.

Derek Nickerson

I want to thank your salesman Greg personally for taking the time to show us your inventory. He made it a great experience

Lindsay Coe

I recently considered a Honda Pilot at Upper Valley Honda and was very pleased with my experience. I don’t have a lot of time to spend at the dealership so I really appreciated working with Phoebe over email to narrow down the specific vehicle that would fit my family’s needs and arrange for an overnight test drive so that my whole family could experience the vehicle. While I was at the dealership, my kids were entertained with dealership-provided coloring books and puzzles – so helpful. Ted was very patient with me and my family and provided helpful information and straightforward pricing.

Trish Gieraltowski

DOWN HILL SINCE UPPER VALLEY I am going to preface this message by stating; I once, used to change my own oil, have ALWAYS changed my own windshield wipers and even changed the entire arm out when I snapped it off of a10 year old camry, amongst other small jobs on cars I have had in the past. I certainly am not stupid or inexperienced when it comes to vehicles. I now get my oil changed by the dealership out of pure convenience and as a luxury because I no longer have to save every penny. The last time I was in was Monday, 3/19/2019. While changing my oil, I was told my wipers needed to be changed ( I knew this, my next stop was going to be autozone buy some and do it, but the price was inexpensive at Upper Valley so I agreed to it. Let me make it clear my rear windshield wiper was still clearing, minus a small section where the rubber had fallen off. On the 21st of March in the morning, there was pollen/dirt on the back so I sprayed it and the windshield wiper completely went over the window, did not touch it all. So, I went in and told them about it and was told there was not enough pressure from the windshield wiper due to corrosion on the arm. I obviously found it extremely hard to believe that was the case and listed off 2 other possibilities and stated "prior to my coming in on Monday, there was contact made to the windshield and now magically there is no contact, corrosion was not identified on Monday.. also my Honda has 83 k ish miles on it.. I find that hard to believe." So after attempting to speak to another manager ( of course in a meeting) I am suppose to go in on 3/22 at 2pm to speak to the manager, which I now longer have to do. I went out, as I should have in the first place and took a better look it, and one of the speculations I listed to the advisor was apparent, the arm was bent up, I simply bent it back. and magic it clears! So in all, I don't appreciate being called a liar or taken as someone who is an idiot about cars. I do my research, I buy Hondas and Toyotas ( and have had then for 10+ yrs.. no corrosion, ever anywhere). This is the second oil change I have had with an extremely long wait and very poor overall service. Again, I don't appreciate being called a liar and attempted to being taken for a ride. If anyone knows, the arms for the wipers are hardly cheap , so why try to tell me sell me something that I don't need and pass blame on not changing something as simple as wiper

Tim Renner

Expect typical 'Dealership' pricing for service. Staff is friendly enough but not very responsive. I've been waiting for we'll over six months for them to order a simple hose.

Doug Adams

Always taken good care of me. Convenient location. Car wash is a huge plus.

Shauna McGrath

After having my car put in for an inspection and to have the oil changed, I receive it back with a SMALL circle of paint chipped off. After arguing for a bit about how I wouldn’t be dinged for that at the end of my lease (which isn’t even through them and yes, I would be) they said they would fix it. Now, when someone says they’ll fix something, to me that means to restore it to its original state. When I received my car back I was in shock at how poorly the paint job was done. I’ll never bring my car here ever again, nor would I recommend them to anyone.

Amanda Bulliner

Great customer service.... Mary was a big help

Zane Manley

Always been an easy experience with them. The free car wash is also nice, but you have to have bought your car through them to get it.

Scott Farnsworth

I really have not experienced “car buying” like I did recently with Louis Feliu at Upper Valley Honda. Personable, patient and knowledgeable, Louis virtually changed the car-buying-experience for me, and I’ve been driving (and buying) cars for decades. From the leisurely test drive, to the informative content and tone he used while we were driving, I felt like I knew enough about the vehicle to go selling on the lot, myself. Together with the GM, Steve, Louis attended to every question, and worked to meet my requisite financials; surely, if you are in the market for a new or used Honda, I highly recommend reaching out to Louis. He and Steve will keep your prices, and your blood pressure, down to manageable, and often surprising, levels.

Melissa Tobin

We had an amazing car buying experience here!! Our salesman Ted was very helpful and accommodating. He quickly found exactly what I wanted, the car had every feature I wanted and was the color I wanted too! He also makes a great babysitter

Joanna Colton

Excellent and professional service, very honest people. I dropped my car for the tire change and was informed via text when it was done, as a nice bonus my car got beth as well. Thank you Upper Valley Honda, it is good to have you around.

Marcel Bartels

Great staff and very helpful

Linda Chartier

Stay Away!! Their online correspondence is in Connecticut not in New Hampshire at the dealership. The dealership was 2 hours away so I wanted to make sure the price was going to be close to what I wanted and the car had the xtras I wanted. I asked thru email if the vehicle I was inquiring about had Honda Sensing. I received a responce by email and voicemail that it did in fact have the Honda Sensing. I also recieved a lease price quote. The online help scheduled my appointment at 8:00AM. We arrived at the dealership promptly at 8:00AM. Doors for sales were locked and lights were out. We had to go in thru the service department. No one at the front desk and did not get approached by anyone in sales until 8:20. Salesperson went thru the history of the dealership and their polices and told us they had a no haggle price. We didnt see anything about the sensing on the sticker of the car. So we inquired about the sensing again and he said he was not sure if it had and he would go check. It did not. The sales person told us that year and trim did not offer the Honda Sensing. Shame on me I guess for trusting the online help to have the correct information about the car. A waste of a 2 hour drive right there. We decided to take the car for a test drive and I was happy with how it handled but disapointed about the sensing. The sales person asked if the price was right could we do without the sensing. I said yes. The price he came with was not even close to what I was quoted online which was 231.00 a month and it was even higher than the writing on the window of the car. (Special Lease Price) it said 327.00 a month. The salesman came with a price of 359.00 a month. If I knew it was going to be so much higher than the online quote I would have never made the trip. No haggle price he said. We walked. 5 hours of my day was wasted. Maybe the online help should be located at the dealership itself so the infomation and pricing is more accurate. I believe they should have honored online quote. Or maybe that is common practice for them. Low online quote just to get you in the door.

Amy Modlin

Not happy! People told me not to buy from Gerrish, but they had new ownership, so I decided to give them a chance. I was told that one of the perks was a free car wash anytime, but now told that the car wash is not working and that they didn’t have anyone to work the car wash. I had pulled up while they were washing one of their own cars and the guy shut the car wash door in front of me. Also, even though I bought a new car, they did not provide inspection like other Honda dealerships. I am so disappointed in their service and wish I had listened to other people’s warnings to stay away from Gerrish.

Brodie O'Brien

I worked with Greg Sieglinger to purchase a used Volvo through Gerrish in June 2017. The test drive and purchase process were both solid, but where Greg and Gerrish really shone was after I had purchased the vehicle. After driving home to Vermont, I discovered contamination in the coolant reservoir. Worried it might be been oil, I contacted Gerrish. They were extremely accommodating, encouraging me to bring the car to the local Volvo dealer where I live for an assessment. The contamination turned out to be from the coolant reservoir itself, and a minor issue. Gerrish reimbursed me for the cost of replacing the reservoir and a coolant flush, and I now have complete confidence in the vehicle. Thank you to Greg and the team. I recommend them highly.

S B

I have had very positive experiences with the Service Department BOTH as Gerrish and now as Upper Valley Honda. But I had never bought a car from either. My then-current high-mileage Honda unexpectedly needed expensive maintenance. On short-notice, I found myself needing to look for another vehicle. The Sales Dept experience (from Louis, the car guide I worked with, to Dan and Steve the encouraging, accommodating non-bullying or aggressive managers who evaluated my trade-in and worked responsively with Luis and myself to finalize an agreement, to Lane the finance guru who expedited the financial and paper-signing event) was an undemanding, unexacting, unchallenging, effortless, painless, trouble-free, simple and straightforward experience. Nobody talked too fast, tried to overwhelm me, pressured me in a direction, talked dismissively to me, or forced me to make a deal. And yes, I am describing buying a car. Louis Feliu, the car guidance sales person who worked with me was NOT pushy; he was laid-back and extremely easy to work with. Louis Feliu worked with me to find the right vehicle for me within my price range and comfort level. The whole experience was very non-pressured, positive. From start to finish and within less than 24 hours (from first looking online to test driving to driving away with the car) I had exactly the car I had hoped to find. The afternoon I test drove vehicles and then drove home in my new-to-me vehicle was accomplished in one visit in only a few hours including the time test driving a few vehicles. Louis Feliu was patient, very informative, honest and committed to helping me find and drive away in a "10 out of 10" for me vehicle. I would give Louis Feliu a "10" out of "10" rating as well! I would recommend Upper Valley Honda to anybody looking for an exceptional, results-delivering new or used vehicle buying experience.

Heidi Sullivan

Great e everything. Thanks Ben Smith!!!

Stacy Anderson

My husband and I just bought a Honda Passport from Ben Smith. Because we are from out of town, he managed much of the sale by phone and through email. Ben worked very hard to make the sale as easy as possible and get us the car we wanted at a great price.

Kris Willey

Dan and Lynette were indescribably fabulous in all aspect of my leasing experience. They went above and beyond! Great experience THANK YOU!

Andrew Davis

Had a great experience with Ted Sturtevant. The whole crew was honest and transparent in the car buying process.

Andrea Tarnowski

We worked with Loriston Fennell, who was scrupulously attentive to our questions and requests, and very dedicated to making sure we got a car that every driver in the family could be happy with. In addition, the experience at Gerrish Honda in general was pleasant and efficient; we have gotten cars from other Upper Valley car dealers in the past, and Gerrish Honda was hands down the easiest and best to work with. We will certainly recommend them.

Oliver Salmon

They were respectful and to the point. Prices for used vehicles were listed lower than most other dealerships I could find with similar vehicles to start (with the downside that they say they are unwilling to negotiate lower). I didn't pay much attention to new car deals, so am unsure about those. The service department seems knowledgeable as well.

beth mastin

This was the first time I bought a car on my own. My experience at Gerrish Honda was great. Coty Day did a great job listening to what I wanted and showing me that. He answered all my questions and helped me through the process of buying a car. I would go to City again when I have to buy a car.

Sara DeLucia

I don't buy new cars often (less than every 10 years), and I dread it. However, I had a wonderful experience with Gerrish Honda. They had the car that I wanted, they were responsive to my questions, and the sale process was fast and efficient. I enjoyed working with Lynette, our client advisor. She was friendly and honest with us; and she didn't pressure us into anything. Alex was also refreshingly honest and helpful. I would highly recommend this place and the people.The only odd thing is that their call center is in Connecticut, and it felt disconnected from the actual dealership in NH. Otherwise, we had a great experience here, and we love our new car.

Jeffrey Guida

2 part review, summary is car purchase was smooth and I'd give it 5 stars. Getting closing paperwork on time was embarrassingly dismal. I visited from out of state to purchase a used truck and everything went smoothly on a trade and purchase. Fairly positive experience overall and the staff was very friendly. After the paperwork was all signed we were told (Saturday closing) that closing paperwork would be sent over night the following Monday (this was a holiday, so realistically Tuesday). Weds/Thurs go by with no mail so I call in and am told it's being sent out Thursday. No problem, I can register Friday and be within my time frames for MA laws. Mail comes and goes Friday and no paperwork. I call again and am told it didn't get sent out until today which is 3 days late and leaves me unable to legally register. Due to this incompetence I am now legally unable to drive my truck for at least 3 days while I continue to wait.

Adam Butler

Consistently positive experiences here over the years. Dan and the team are the best!!

Candy Darcey

The new management at Gerrish Honda made buying my new car a totally wonderful experience. Everyone was friendly, professional, knowledgeable and courteous. They took the time to listen to my needs and wants and truly wanted to provide the best options to get the most for my money. I must make special mention of Loriston and Alex for their guiding light. Special thanks also to Steve. His help and support in the process was greatly appreciated. I recommend this dealership to anyone wanting a high quality car and a high quality, low stress buying experience.

Rebel

Thank you Louis Feliu for helping find the perfect car for us. We are so pleased with the friendly,honest and helpful service. Your dealership is awesome.

Stanley Davis

Loriston Fennell, Awesome experience with you and your co- workers and your company very impressed and feel I have found the dealership for my future purchases.You are straight shooters thats a wow. Happily, Stan

Vern & Amanda Bathrick

Loriston was AWESOME!! He made the leasing process painless and actually enjoyable. I really like that I was never pressured to buy anything. I knew the car I wanted and they made it happen. If you want a car, go to Loriston Fennell at Upper Valley Honda!

Jessica Brox

After looking for. 2019 Honda Pilot and dealing with 2 other dealerships, Steve Perlowski and Greg Sieglinger were refreshingly easy to deal with. I was able to do everything over the phone and even though it was a busy Saturday, I was in and out within about 2 hours. Well worthy the 2 hours drive to deal with these guys. Highly recommend them.

Devon M

Very good experience. Loriston Fennell was helpful and knowledgable. There was no pressure to buy a car (though ultimately I did). He, along with a few other employees stayed late to help get everything squared away, he made sure I knew how to adjust everything on my vehicle, and at the last minute, realized that the tank was not full in my car so he filled it before the day was out, and this was after having stayed late. At no point did I feel rushed or pressured. Though getting to Gerrish Honda is a ways from where I live and there are closer dealerships, this was well wort the trip on many fronts.

Marion Hastings

Last week I spoke with Abigail Wing about financing a Honda Civic. The experience was not stressful. I will come back again and use the free car wash often.

Af LaMonica

Thanks Steve for your thoughtful help buying my 2016 CIVIC and fabulous suggestion about the orange pinstripe. I miss my FIT but the pinstripe is a big help! Thanks Loriston for figuring out how to use the CD from the USB port! toni

Jason Curfman

I am saying the service and parts departments are very well staffed. Every visit is very nice.

Sammi Savage

I enjoyed every part of purchasing my new 2019 civic si from Upper Valley Honda. Usually I hate sitting through the process of purchasing a new car but Loriston Fennell and Lane Lantas were so thorough with the process and had everything I needed to take the car home in one trip from CT to NH. if I ever were to buy another car I wouldn't think twice to do business with them again. Will recommend to anyone.

bopes91 .

I worked with Sherman Gates who is a GENIUS. Not only does he know the car business having been in the business for ~40 years, he knows people. He asked me a series of questions that likened to a chat on a plane with a pleasant man, but then he brought me to the most. amazing. car. I fell in love with it. I got in and never needed to see another car. This is the definition of excellent service; a sales person who listens actively and who tailors his actions to the customer's needs. He has my highest recommendation.

Phyllis Shea

I just bought a new Honda from Alton Young at Gerrish and it was the best car-buying experience I've ever had. He's really personable and clearly goes out of his way to please his customer. This is my second car from Gerrish, and one thing that keeps me coming back is their great service department. It's staffed with intelligent, friendly, helpful people; and the waiting room is comfortable and pleasant, stocked with snacks and coffee. This place tries hard and succeeds.

Cyndi Lou Hobbs

Visited for a recall on my Honda fit. Will be going back when I am ready to trade it in.

Justin Smith

Had an incredible buying experience. Unlike any other I've had in the past. Met with Lynette McGee, who was incredibly personable. Great staff! I ended up getting a 2015 Honda CRV for an incredible monthly price and a very generous warranty! I love this car and loved this experience.

Ian Girdwood

Great experience here after my car was totaled and I needed to find something quick. Sherman Gates was very accommodating and willing to work around my work schedule- he even came in on his day off! Loving my new Honda Civic Hatchback. Thanks, Sherman.

Blovi Ation

Loriston Fennell is knowledgable and helpful. The whole experience was honestly painless and frankly unlike many other places that we looked.

Dorian Ford

Our car buying experience with our sales representative, Lynnette, was surprisingly pleasant. Gerrish Honda's no haggle policy removed the feelings of intimidation and doubt I have felt at other dealerships.

Diane J Stone

Everyone very nice and helpful. Our salesman Greg made the whole process stress free and pleasant. Very knowledgeable and personable. Love my car. He helped me to make the right choice.

Laura Savage

I went to Gerrish Honda after speaking with Abigail Wing over email. I got some price information that was very helpful. I plan to buy my next car here soon.

Sarah Siri Kirtan Carlisle

I recommend Upper Valley Honda. I worked with Ben and had a great experience. He was very kind, helpful, efficient, and relaxed and made the process easy and enjoyable.

Pat Halpin

Loriston is great. He knows the inventory well and he is very helpful. No hard sell, just info. The dealership is 1st class. I hope the service department is as great.

coolmancorey .

I've bought 3 Honda's from them and over the years I've had opportunities to get into something else, but why!? The service, sales and while experience is always top notch. See Daniel Ambrose if you, simply the best!!

Tom Fairbanks

I visited the dealership today, after receiving this letter. In the letter it said that they would give me $16,551.00 for my 2012 Honda Pilot.. ( they have my car's info from it being serviced there.) The letter also states that,..." I will also give you up to an additional $4,416.00 this Saturday only",..AND my new payment would be less than my current Pilot. So I went there expecting to get a total of $20,967.00 toward a new Honda Pilot, and have a lower monthly payment. This is a total scam, and a lie. I was offered $5,000.00 for my trade, and no $4,426.00., and my payment would be DOUBLE my current. This is extremely deceptive., if not bordering on criminal. I am considering filling a complaint with the Dept of commerce, and the BBB. So,...visit Upper Valley Honda, of Lebanon, NH. at your own risk., or better yet,...STAY AWAY!