Reviews of Toyota Of Keene (Car Concessionaire)

Bob Martyr

Good buying experience, out in about 4 hours with my used car purchase. Happy with the vehicle, of course it could have been cheaper, lol.

Janet Lowell

Heidi, the service rep was great! She was very engaging and had information readily accessible. Very customer oriented!

nashuan .

I have purchased five new vehicles in my 39 years as a driver; and recently my 15 year old Tundra was about due for replacement. I HATE the car-buying process and literally put off the start of shopping for the last two or three years. But I finally rolled up my sleeve and dug into this chore. Some people like getting new cars, I don't. All I want is something I'm comfortable in that is reliable. After some research I opted to look into a Certified Pre Owned limited edition 4runner and even found a color combination of a magnetic gray ext. with redwood int. that I liked a lot. The only problem is that this specific choice was a little difficult to find and Toyota of Keene had one. It was an hour and twenty minute drive from home to look at this vehicle but it turned out to be the best decision I could have made. I worked with Mitchell Piper (salesman) and immediately felt at ease with him. He was knowledeable and down to earth. I had a pretty good idea of what I thought was a realistic price to pay and we were able to crunch the numbers with ease. Before you knew it I was signing paperwork and had zero anxiety from the process and no buyer's remorse in the following days that sometimes creeps up with people. It was simply a fair deal made with people who are in the business to make you a satisfied customer.

Jan

Another positive buying experience with Jaime at Keene Volvo. He made it simple. Love my new XC40!!! Thanks, Jaime.

Sal

We've purchased over 6 new Toyotas here over many years. Our experience is always pleasant

Irene Lehmann

We were well taken care of when we came in for a vehicle inspection. There was a good explanation of what we needed to have done. The service was completed promptly and with care to assure us that our Sienna was in safe driving condition.

james perry

So, update to the initial review. First of all, my last review was given in exchange for a "better deal" so since I was offered the price I negotiated, I gave a "5-star" review. The price negotiation is where the "good" stopped. I started having some strange electronic issues, such as the tpms, and the thermostat being stuck on the highest fan at 72 degrees without being able to change it. I took it to a more local Toyota dealership to find a giant mess of wires that turned out to be a remote start with phone access among other wiring changes, as well as cut and spliced cables from the BCM harness. My local Toyota refused to work on it and I had to drive it over an hour back to Keene to have them look at it. They determined it would be cheaper and easier than rewiring the car to just have the remote starter fixed. Somewhere here in the middle, while driving I noticed my drive was really loud, like much louder than before. I realized the tires installed on my car were studded snow tires. Which means I now have to buy new tires for my car. I did not notice them at the time, because it was snowy when I purchased the car. They probably helped during the time, but instead of getting tires I can use year-round I have to buy new tires for my car after only owning it a month or so. Anyways I scheduled an appointment with the remote installers in Keene. another trip more than an hour away, and had the car examined only to find 3rd party seats, rear-view mirror and cut and spliced wires throughout the BCM harness, as well as other messes. They said I would essentially have to remove all the current mess of wires and start over. I then called Toyota of Keene and they did not want to pay for that, so I ended up driving it to them. They spent nearly 3 hours rewiring my car. This whole thing has left me with an uneasy feeling about my "certified" car. With wires being cut, studded tires I can only drive a small portion of time, and a remote start that could have still locked and unlocked my car as well as tracked it and started it from a smartphone all overlooked, I still have my concerns due to the gross oversights of this as well as spending hours getting my car examined, and having it refused by another toyota dealership due to the wiring. I spent time, money, and gas trying to get this issue straightened out. I now have to spend money on tires so I can drive my car in normal weather. I am dissatisfied in my experience, the service, and the amount of time and effort this has taken. On top of it all, I now have to spend more money just to use my car in normal weather. Chances are, the 5 star reviews here were bought, just like mine, and maybe people have had a better experience, but I won't be going back and I cannot recommend others try their luck.

Gary Hutchins

Volvo of Keene has been servicing my Volvo since 2003. I can't say enough great things about their service! They kept my first Volvo running like new---without a single breakdown--for 13 years and 225,000 miles. It is worth the 50 mile trip each way!

Gail Connelly

I needed rental car for a trip to visit family. John at Toyota of Keene made renting fast and easy! What a great drive in a Camry! Reasonable rates too.

Maryjane Vigneault

I can not say enough positive things about the staff at Toyota of Keene. They were extremely professional, patient and humorous. Joel was there for me every step of the way with Bob right behind assisting me. I was treated with respect and kindness. I will send my friends and family to this dealership without any hesitation. In a crazy, not always nice world, these guys restored my faith in humanity.

Rick Ethier

I have bought literally dozens of cars and dealing with Toyota of Keene purchasing as well as service has been my best experience by far.

mcleveland29 .

I had a fine experience. I arrived an hour early but they took me right in and my work was done even before my real appointment was supposed to start. I'm sorry I don't recall the name of the woman with whom I was working, but she was terrific. Professional and very friendly.

Nate Breckenridge

I was looking for a Tacoma 2019 as a secondary vehicle. I worked with Sean Parent and Rob Winslow at Toyota of Keene. My experience was exceptional and professional in every regard. Sean and Rob listened to my exact needs and budget and put me into a great 2019 Tacoma lease agreement. I also worked with Bronco in the finance department who was honest, professional and answered all my questions. This is the third vehicle I have purchased from this dealership, but will not be the last. I will happily recommend Sean, Rob and Bronco and the entire staff to friends family and coworkers. I am 100% satisfied with my experience and look forward to future business at this Fenton Toyota dealership. Thank you

Michael Alan

Mary Gagnon was my service writer & she and her staff did excellent & speedy work, with skill & attention to detail!

Elizabeth Eastman

One of the worst customer service experiences I have ever had. Failed inspection because of a few lights being out, replaced the light bulbs and called to ask if I could get my sticker the next day, was told it would be 5 days before they could get me in (after taking my money). Then, 2 weeks later, I get a call from the service manager Jason that they screwed up and didn't send appropriate information to the DMV regarding my inspection sticker and that I would have to make another trip to the dealership to get it fixed. They said they would fill my gas tank to make up for the inconvenience, and didn't. Don't waste your time or energy on this place. I will be taking my Toyota needs elsewhere.

Brittney Bowers

I went in for my 10,000 mile service and the staff were very attentive.... opened the door for me and got me checked in right away.... and the service that I was told could take about 45 minutes took less than 30 minutes... awesome service!

Peter Majoy

My experience was wonderful, friendly, and knowledgeable. Thanks to each of you. Peter Majoy

Jill Hatch

Keene TOYOTA had the best pricing of the four dealers I contacted. The staff was friendly and knowledgeable and the process was very smooth.

Todd Stanley

Our sales person Joel was the best, the overall dealership experience was wonderful and best of all we got a car that we wanted within our price range.

KevBx711 .

Cantrell was amazing and super helpful. Friendly and knows what he is talking about.

Steve Corey

Another great Toyota purchase with Jaime! Highly recommend buying a vehicle from this dealership!

Beware

Very bad experience during recent car leasing procedure! Dishonest tactics! Bring your attorney!

Joseph Marquay

Excellent sales team all around, they understood what I was looking for in a truck. I love my Toyota Tundra

Spencer Guastella

Very nice dealership with even better staff. Patrick is awesome!

Denis Perreault

Very efficient and helpful a pleasure to work with. Service at Toyota of Keene top notch.

Arnold Suokko

We are very pleased with our car experience at Toyota of Keene.We found the exact used car in our price range and the car was Certified.The car looks new and runs great.The sales person was most helpful and we really liked dealing with him.

Sue Mitchell

I have rented a car from Toyota of Keene twice. Their staff could not be more professional and friendly. Their policies are fair, and everything is taken care of and flows smoothly. Of course, Toyota cars are great, so I have been very happy with the vehicles I've rented as well.

Jen InVermont

EDIT/ UPDATE: I have downgraded my rating from a 2 Star to a 1 Star due to the response from the dealership. They state: "Our team was able to offer you a discount off our posted online rates, but understand if that was not acceptable to you". To be fair, they did offer discount, but it was STILL significantly HIGHER than the advertised rate, per their website. Rate originally quoted: $695. Discounted rate: $605. Advertised rate: $35.95 Rental period: 10 days. Total Advertised Rate: $359.50 That's not an opinion. It's math. __________________Original Review________________ I have used Toyota of Keene a few times for car rentals, and have loved every minute of it... from the friendly staff to the great rates. I've recommended them to numerous family and friends, who've all had similar experiences. And I know at least two who now go there for service or have bought a car from them. However... my most recent experience completely spoiled all the rest. Despite their advertised rates, they have now jacked up their prices to include mysterious "mileage" and other fees, which they don't disclose. The cost for a 10 day rental was MORE THAN DOUBLE the advertised price. And, the actual driving being done was LESS THAN HALF previous rental miles. So disappointing. I get that you have to adjust things to make a profit, but you need to make sure you adjust your advertised rates, and maybe... just maybe communicate with your previous clients about changes, about them. 4.5 star experience dropped to 2 star. They still seem like nice enough folks, so I give them that.

Charles Weeks

Terrible experience, quoted $650 to fix noise problem in front end, $650 later problem is worse, got a call from customer service, explained situation, was told I will get a call from management - no call.

Sandy Hanson

I had a good visit they were polite with smile and was thoughtful.

Regan S

Service was good. Delivered in time. Staffs were polite. Had good time in passengers loungue

Joan Cook

I scheduled an appointment for an oil change knowing that my 25K/2 year was closing to an end. When I arrived, I was told I didn't need an oil change and the "free" service was a tire rotation and NOT an oil change. I said to go ahead and do the tire rotation. This service then took an hour and a half!!! When my car was out of the garage, it took a good 10-15 minutes before I got my keys and was able to leave. I still don't understand why I'm not entitle to my last "free" oil change, no matter what kind of oil used. Disappointed? YES!

Melissa Brown

Excellent work. Fantastic customer service!

Chloe Learey

I have been getting cars here for over 15 years and plan to keep going! Everyone should have a car person and Jaime Rios is mine -- I highly recommend him.

Don Dada

The staff are very attentive to the need of individuals and families alike. We are very satisfied with the quality of customer service rendered to our family. Thank you all for being so great.

Jeanne Chappell

Excellent attention to detail, easy negotiations, same day drive away ( first time ever at a dealer) Fantastic caring follow up. NO HIGH PRESSURE ANYTHING!! Super friendly sales staff. In fact while my sales person was stepping away checking things out other sales people offered conversation, water, just a really positive experience. Great to see a staff working together that clearly like what they do and each other.

Dave Moseley

Very helpful , knowledgeable, courteous and not pushy making a car buying decision informed and enjoyable.

Michael Hoffman

We travelled to Toyota/Volvo for factfinding and research. And we left, as President's Weekend began, having bought two new cars! We were thrilled with the whole experience. Dave Cox took great special care of us, supported by his boss and assisted by finance expert, Branko. Everyone was knowledgeable, honest and patient with us. There was no rushing or pressure. They made our couple's purchases possible for us. Thank you. We look forward to a long-term relationship with this dealer.

Elly V

Great service. Honest service. No overcharges for extra work. Jim the transport van driver is a great person and will go out of the way to get you home and/or pick you up -- and great conversation. Returned with second vehicle for repair after GREAT work on first vehicle.

Gary Girouard

Great dealership! Friendly staff! I wouldn't hesitate to buy another vehicle from them.

Martha Martin

Shopping for a car can be an ordeal....however my husband and I were very pleased with our visit to Toyota of Keene. Mitch (Sales Rep) was curious and very informative. We have no complaints and suggest if you are looking for a car to give them a visit :)

Deborah Tyler

Heidi Hathaway is a wonderful service writer. Very personable,very hard worker. My car drives so much better after having steering column fixed. Great service department.

barbara mizrahi

The communication between Heidi, my customer rep, and the mechanic seemed good. It turned out that there were a few repairs needed that I hadn’t expected. Heidi was able to answer my questions well and make my options clearer to me. My bill was slightly lower than had been estimated and all of the different things on my list of concerns were addressed. Thanks! Barbara

Karen Kirk

I have received wonderful service from the service department. It’s always nice to get connected to an actual person promptly when I call. I love the option of setting up an appointment with them online. The waiting room is always clean. And there are charging cables to charge my phone while I wait. I am glad there is free wifi there. They are thorough and very customer service friendly.

Fay Richardson

I hate car dealerships! There I said it. I travel 2.5 hours to do business with Toyota of Keene. I have purchased 2 new vehicles there and go there for service as well. Every trip there I ask myself ; "Why??" . When I leave I remember. Everyone there is nice, no one is pushy, and there is always someone ready to assist. What more could you want. Okay, they could open a Ford franchise 2 hours closer to me but I guess I can't have everything.

Sean Sullivan

I love having my car maintenance done at Toyota Volvo of Keene . The service is always great and always in and out quick. Everyone is always nice and helpful and truly care about you and your car . Thank you Toyota

Sean Kimball

For once, I had a good experience in buying a car. A very professional, low pressure, low stress dealership. Salesperson Mitch Piper was a pleasure to work with.

Sam Bator

As this was my first experience buying a car by myself, I was a bit nervous. However, Joel, Jeff, and everyone else I worked with at the dealership made the process so easy! They were willing to come down to the price I could afford (and it was definitely a good deal--I did lots of research by looking at KBB, other dealers, articles, people who have the car I chose--a Toyota Corolla, and Consumer Reports). They were also very patient with me as we went through all of the paperwork. At one point in the middle of the paperwork I needed some time to think, and they were very understanding as they gave me that time. Throughout the whole process of buying the car, everything was explained to me in a very transparent way, and I was always asked if I had any questions before I made any decisions or signed anything. I had a great experience and highly recommend this dealership!

Adam Faass

This was the 1st time I've worked with Toyota of Keene and they are amazing! Kenny was our salesman and it was like working with a long lost friend. He was very knowledgeable and just made the process of buying my truck enjoyable. Driving up there from CT was well worth the drive to deal with such a relaxed,down to earth dealership!

James Smith

An awesome dealership and even more awesome service department. Top notch all around. I would recommend Toyota Volvo of Keene to anyone. The best dealership I ever dealt with by far.

Roberta Faltus

Great place to do business. Just purchased a vehicle from them. No high pressure, friendly, knowledgeable sales people. Dog friendly too!

Lori Plifka

The service is stellar! Sean in sales just went over and above to be helpful. Thanks Sean!

Peg

I bought a 2017 Toyota Tacoma last fall and after almost 6 months of ownership, I have to say I have absolutely loved my new truck. It is fun to drive and has gotten even better gas mileage than I expected. Mitch Piper helped me through the buying process and was fabulous!! He was not high pressure while answering all my questions. He is very knowledgeable about all the vehicles and was very helpful in the selection process. After actually buying the truck, Mitch has continued to be a great resource for whatever questions or help I may have had or needed. I cannot recommend him highly enough. The service department has also been great to work with. This was not the first vehicle I have purchased but it has been one of the best purchase experiences I have had. I have had good salesmen or good service - rarely both. Thank you to Toyota of Keene for taking care of your customers.

gerard ouellette

David Cox was very helpful and I would contact him again if I was to purchase another vehicle.

Larry Catterton

Our salesman knew everything about the Rav4. All the features, financing too. He did a very good job.

Eric Macayan

We had a great experience with this dealership. We traded our Ford Escape and got a new 2019 Toyota Rav4. The process is smooth and easy. No hardcore sales talk. Not pushy. Just simple, pleasant, friendly, and straight forward business. Patrick assisted us very well and Amanda helped us close the sale with no hassle. Definitely would recommend them to friends and families.

Cam H

I wouldn't recommend anyone getting a vehicle here. I purchased a car from Toyota of Keene. The sales team was very nice, but that's where it ended. When put through the financial department, they aggressively pushed extra warranties, features, and insurances. At first, I said no to everything except the GAP insurance. However, the employee continued to push for the warranty. He decreased the duration of the warranty and pushed it again insisting it was a better deal. Normally I say no to these extras, but the employee ensured me the extended warranty would pay itself off after a single repair of around $500 as it did for him. Hardly the case. In reality, these tactics were exceptionally deceptive. He never showed me the full cost of the warranty, only the full cost of the car which was clearly displayed. So when I finally had a chance to look at the total bill after purchasing the car, the warranty was almost $2,000. Confused at the amount, I called the financial department to clarify. Over the phone, the employee was rude and made remarks like "Do you think the warranty was free?" Obviously I didn't, but by no means did they clearly convey that it cost this much in total. This was ultimately a classic case of what people hate the most about buying vehicles at dealships: being pushed for extra features and getting deceived into spending more money.

Shannon Meckle

I’m giving three stars instead of five because it doesn’t distinguish between service and sales. I had a great experience with service. They found the problem quickly and fixed it. Because it was a simple fix that took less than two minutes and didn’t require parts, they didn’t charge my extended warranty. They deserve 5 stars. Polite, pleasant and honest. While I was there, I went out to sales to discuss a car I’d seen that I was interested in. Being a Friday afternoon, I guess everyone was tired after a long week because I couldn’t get one sales person to pay attention to me. They looked down at their desks or left the room completely. I left without ever having been greeted or helped. I’ve bought most of my vehicles from either Honda of Keene or Toyota Volvo of Keene. I may have to rethink that in the future.

Erica McAllister

Always a pleasant experience. They give you plenty of information and are always happy to help.

Shadow Anderson

Perfect

Aimee Melanson

Pleasant to deal with. Very professional in how they treat their customers. Clean and fully equipped waiting room

Christian Sorgi

Painless experience with Mitch. From the moment we test drove the car to the moment I picked up the keys, he was knowledgeable and thorough. I am looking forward to servicing my new Toyota here and will recommend them to family and friends.

Nathan Morrow

Service is slow. Basic oil change and tire rotation took over an hour and a half.

Sarah Parenteau

Fast, efficient, friendly service!

Kit Schiele

I have always had great service from Fenton family dealerships with Volvos and Toyotas. I leased a Rav4 this week with Shawn Waters and, as always, had great service, knowledgeable advice, and lots of care! Shawn, you go above and beyond for your customers. I appreciate all you did for me. See you for my next car. Thank you Shawn.

Elwin Sapiel

Wrong dealership to buy at no perks

Gene Faltus

In the process of moving to New Hampshire, I was involved in a five car accident. Needing to shop for a new vehicle was the last thing we needed. Went on line, and saw several, both in our present state of CT., as well as in the Keene area. When we stopped at Toyota of Keene, we were warmly greeted by Joel in sales. We had a test drive, and my wife loved the vehicle. During the sales process, there was no pressure, and the atmosphere was friendly. When we closed the deal, and then came to take to delivery, the vehicle was ready, the gas tank was full (not something I am at all used to), and since we had two of our dogs with us, much of the staff came out to meet our furry friends. I am 66, so this is not my first time with car purchases. Toyota of Keene was a different experience, you are part of the family. When my wife's car needs replacing, Toyota of Keene will be our first stop.

Marti Morris

Since my Avalon is a lease automobile, I'm still covered under their warranty program for routine service so can't speak for the cost of anything that was done but service was done quickly & everyone is friendly & helpful. The gal that checked the vehicle in went out of her way to show me where the child safety locks were on the doors, as one had apparently been set. My only problem is the travel to get it done but so far have been able to coordinate it with something else I have to do in Keene, so it hasn't been too bad.

April Anderson

Joel at Toyota is awesome. Never tried to sell me at all. Only tries his best yo get me what I need in a car. I have bought several cars from them over the years New, Used and Leased. All were smooth transactions with no hitches after the sale was made. I would highly recommend Toyota of Keene along with Joel for any of your car buying needs!

Robert Delaney

I was very satisfied with the experience at Keene Toyota. It was so good that I bought 2 cars, one new and one used. Our sales rep, Ned, and the sales manager, Bob were very cooperative. They matched all offers and did all they could to satisfy us.

Brianna Caron

This dealership always goes above and beyond when it comes to helping with cars. Whether it be sales or maintenance, everyone is very friendly and gives their 100%. I follow the salesman Cantrell J. online and see his great deal of the day posts that are tagged to the Toyota of Keene page and they are very helpful! I ended up contacting him asking for some advice on my car and he was more than willing to schedule me in the next day and actually found a deal that saved money and got me into a brand new car! Might I add that this only took 2 hours! It was the best and fastest experience I’ve had in a sales department and you can tell that the salesman is super passionate about cars and working at Toyota! I’m happy to continue my business here and I would recommend this dealership and Cantrell to anyone!

Gary Murata

Prompt, courteous service

Patrick Connors

Have only had the pleasure of using the parts department. Chris is always a big help with getting the right parts everytime.

Miguel Picanço

Perfect car buying experience: courteous, professional, and friendly.

Thor Hammerson

I just came in for a routine oil change. The day before my appointment I noticed that my front passenger side plastic wheel well area was coming loose. I asked on the day of the oil change if I needed to schedule an appointment for the repair. Looked like some fasteners were not holding the piece in place as it should. The mechanic was going to take a look. When the oil change was done, it had all been taken care of. No extra charge. I'm sure some small fasteners were replaced, but the awesome attitude and willingness to go the extra mile to take care of a small problem without more shop-time was beyond my expectations. A great team, a great provider of automotive service. A+. Thanks you.

angela ouellette

Awesome dealership! Mike treated us very professional. Great to go to a dealership and be treated fairly with no pressure. Thanks Mike for the wonderful Tundra! We are in love with it.

Jean Travers

My experiences at the Toyota dealership in Keene have always been excellent including the service and sales persons. Everyone is very polite and eager to please.I am planning to renew my three year lease when it expires in June. Thankyou to all at the Toyota dealership in Keene, NH. jean TRAVERS

Annalise Watkins

The process of trading in my car was very smooth! Patrick was helpful and efficient. I definitely reccomend this dealership.

Marcia Nadeau

Always the best service- in and out in no time!

Troy Berry

thank you to Sean Parent and the Toyota of Keene staff. Sean was very informative throughout the process, letting me know the pros and cons of all my options. He made it an enjoyable experience and is a huge credit to the Toyota of Keene dealership. I would not hesitate to recommend to anyone looking for a vehicle to visit Sean and Toyota of Keene. I'm in love with my new Tacoma, and thanks again for a relaxed, enjoyable experience.

Shawn Firehock

I had a phenomenal experience purchasing a CPO vehicle from Toyota of Keene. From my interactions with Sam and Cathy via email to the purchase and delivery of the vehicle by Joel, the service was outstanding.

Jeff Lawrence

I had done all my research online and had a price for the truck I wanted to replace my 2009 Tacoma Sport. Jaime was very helpful and helped us to zero in on what we really wanted and it was a different model. Test drive and we were sold. We were there at 10:30 and out with our new Tacoma by 2:30. Smoothest vehicle purchase ever. Jaime was just the best. Super job! Toyota of Keene should be your dealer too!

James Shuel

It is always a "REWARDING" experience for us at Toyota of Keene! Great Service, Great Staff, Fair Prices, Good Website Coupons too!!!

George Evensen

The dealer was patient and explained things thoroughly. Jamie Rios was very understanding of our requests and did not pressure us into buying. Because he was reasonable, we bought our new car that day.

Bill Kelly, Jr.

My first service appointment and everything was great. Appreciated the car service so I didn't have to wait around. My salesperson (bought the car just a few months ago) stopped by and said hello. Service was prompt and I was kept up-to-date on progress. Impressive operation.

Michael Fain

I really wanted to like this dealership, but they pushed me over the edge too many times. I leased a vehicle back in 2017 with them, which was a great process and easy and felt I got a decent lease deal. Since then it's been nothing but trouble, with any scheduled hour services typically taking 2 1/2 with no explanation or apology. That has happened twice, then they sent me an offer to redo my lease with a better deal, newer vehicle, great incentives. I go in and they joke me around with the exact same vehicle for MORE money? They simply can't explain why, and won't talk about. Looking forward to when this lease is up so I can simply buy the vehicle and walk away. I will then find another dealer and sell it, and start a new lease there. All this place had to do was have a conversation with me about why, instead I always got a cold shoulder and improper treatment. I really wanted to like this dealership, but they have given me nothing but trouble.

Debbie Cushman

I started my car search with the website, scheduled a trip to the dealership to look at new Toyota Corolla and get a value on my trade in. Kenney, my salesman was exceptional. While I test drove the new car, my car was being valued, the whole experience was professional, organized, and stress free! No hard sale. Val in Finance was wonderful with explaining my warranty, options, etc. She went above and beyond, when there was a delay in getting my new Vermont plates, the dealership had them overnighted to my home. Thanks for the great experience. Debbie C.

Mike Tateosian

My favorite dealership I’ve been to. Just leased my second car from Toyota of Keene, a RAV 4 Adventure, and love it. My family has been using this dealership for years and wouldn’t go anywhere else. Sean and Jeff were really helpful throughout the whole process and it was an easy transition from my last lease to this one. Thanks again!

Gary Carle

Went for 5,000 mile check up . I told person when making my appointment i needed a ride to work for 8:30. I arrived with my truck at 8:10 aaked for my ride and was told we dont guaranty a time for rides. I was not told this when i said i needed a ride to work. All i got was a sorry but was 45 minutes late for work that made me very mad.

Branden McMiller

Heidi in Toyota Service is awesome. I have no complaints at all and out of all the dealerships I’ve been to for service is is by far #1.

James Kelley

Want to thank the service dept for their help with my stuck oil filter. They did it right and saved me from breaking something. Thanks again. Jim Kelley

Matt Meyer

Brought my vehicle in for a scheduled service. It was done quickly and cost less than projected. Service advisor was very professional and let me know what work might be needed before the next service - brakes - and now - front end alignment. I would give five stars if they'd served lunch and gave me a winning lottery ticket.

Devon Dickson

Joel was very friendly and helpful when my family was there looking for me. When I came in to sign for the car, he did not waste my time and treated me with respect and trust. Would recommend.

Becky Kurtz

I had an appointment for 4 for an inspection oil change and tire rotation. It took two hours and no one spoke to me about why it was taking so long. Then when I asked about it I was told they were running behind due to a lift breaking. The waiting room cleared out three times while I waited.... it was basic service. Just seems a little extreme of a waiting period and bad divorce if no one could at least talk to me about it.

Hollie Towsley

When it came to looking for a new car Joel and his manager were never pushy and wanted me to be happy with my purchase... they were able to get me into a 2013 Kia Soul and I couldn’t be more happy with it! Joel and his manager were both pleasant and accommodating to what I was looking for.

Richard Minniti

I want to preface this with my experience with this dealership up to this point had been nothing short of amazing. In this specific case however, I picked up a sharp piece of metal in a "un-repairable" portion of my tire. I called the service department asking if there was any warranty or anything else they could do considering I just bought this car from them a little over a month ago. The representative stated they couldn't provide me a new tire under any warranty, at a discounted price, or even at regular price. I was told they didn't even have a clue what tire it would require with out my bringing it in. I was told to order any tire would take days (I don't have days). Needless to say I was highly disappointed with the lack of knowledge of the tires that come stock on a car that they have many of in the dealer lot. I'm also unhappy with the lack of ability to help me in any way even at full price. Bought a new tire at Town Fair Tire, who I found very helpful and accommodating.

Neal Bradley

Good service, easy to deal with.

Joan Sargent

Hated it. Had airbag replaced, they did not put back together now inside panel wont stay on and airbag has holes in it. Brought in back they did nothing.

Caroline Lee

My partner and I had a wonderful experience with both Mitch and Rob. Exceptional customer service helped facilitate a trust that we were not able to build with other dealerships. Before meeting Mitch, we were strongly leaning towards a different brand and model altogether. Lastly, given our experience, and although we do not live in this area, we have already been considering putting in the extra miles to come back here for service and repairs in the future.

Dawn N

Just was looking and they had what fit my needs before it had been advertised. Win win. Never thought I would buy from a dealership and get just as good of a deal as buying private... And they do all the paperwork!

Marilyn Smith

Complete misrepresentation of warranty information. The truth came out after hours of time spent driving to and from, and the paperwork process. Then, to "make it right", we were offered a warranty plan add-on for $2250 out of our pocket. Just when I started thinking that maybe some dealers aren't shifty. Feel so stupid for letting my guard down, and the huge amount of time wasted that I'll never get back!

Keely Fillo

Quick, easy, work was done while I'm at work and my car's ready when I'm ready to go!

Jay Massoud

Excellent service and a free car wash coupon!

Cindy Delgatto

Truly a wonderful experience purchasing my vehicle. Jaime Rios, Branko & Amanda made the entire process very pleasant. They took the time to make certain that I was completely happy with the sales process. I highly recommend them for your next purchase.

Jackie Trombley

The entire experience was great. Everything was done in less then an hour.We then went through the car wash. The people were very friendly.

Dan Cwynar

Talk about service! My wife and I had the easiest car buying experience of our lives at Toyota of Keene this weekend. Our Sales associate Ashley was professional and quick to get answers. Our finances were taken care of by Branko, and we had a great conversation that made the time fly by. Lastly the sales manager, Jeff, helped make the numbers work so that we could get into our dream truck. Overall, 10/10. Would recommend to anyone.

helen neswald

Friendly and trustworthy sales staff set the tone. I needed lots of verbal introduction to the Prius as I'd never driven one, nor other newish hybrid. I decided not to ask for cancelation for one overcharge for a type of coverage I never requested because I believe the sales price was very competitive, and was less than the price listed online.

Jeanne Brooks

Got there at 8am, home by 1130 with a Great truck. Everyone there are GREAT. Will definitely recommend.

John Willbarger

Toyota of Keene provided me with a great service visit. They were able to schedule me in a day before my scheduled visit. Very courteous and professional staff. Heidi is very pleasant to work with and I appreciate her customer service.

Dan Bower

Great experience. Initially reached out via the web and emailed with Sam and Cathy. Came to agreement on pricing. Made the drive over and met with Ned who made the sales process smooth. Everyone is friendly, knowledgeable and experienced and didn’t play games or put on pressure. Would highly recommend if you’re in the market. In and out within a few hours.

Chloe Urban

Excellent experience buying my used Subaru Outback from Sean Johnson at Toyota of Keene! Sean was knowledgeable, professional and respectful of my time. He worked hard to get me the financing I wanted. Having done the majority of the deal via email and phone, I was in and out of the dealership in 30 minutes! If you're looking for a car, I highly recommend Sean at Toyota of Keene!

Jess Perkins

All around one of the best car buying experiences. Joel was awesome at showing us every Tundra on the lot with no pressure. When we were ready to buy he got us in and out with the truck we wanted. No pressure from any of the staff. The atmosphere in the show room was light and it felt like we were doing business with long time friends!

Norita Pacanza

Wonderful customer service in all departments. Anytime I call or just stop in with questions, I am treated so wonderfully and it is shown how much everyone cares.

Robert K.

The Service is always excellent and professional. I've owned nothing but Toyotas for 42 years and Keene Toyota is the best dealership I've ever dealt with.

jeremiah olsen

Excellent customer service!

Peter Powell

I took my 2012 Prius in for a state inspection and the replacement of street tires with snow tires. The state inspection found no problems. I was not surprised since this car has been the most reliable I have ever driven. The Michelin X-ice snow tires ride smoothly and quietly. The service was courteous and professional.

Allison Kerwin

My husband was not very impressed by the installation of a tow hitch package on my 2013 Tacoma. Upon dropping off the keys to the truck he was told that the installation would only take one to two hours. Four hours later the installation was complete. He supposes that had the technicians not taken a one hour lunch break, the work would have at least been closer to the time quoted. Also, the box the package came in was left in the truck bed, empty. At least the installers could have cleaned up after their work.

Caleb Record

I was very satisfied with the service at Toyota of Keene I almost regretted going to my appointment because the many time I have gone before it always seemed that they would seem to find something wrong, but this time they did not the only thing that I wish they had that day was the car wash but I understand it was freezing out.

Richard Brady

The service was just as promised including a loaner car for a day. We feel lucky to be able to work with Toyota of Keene.

Mark DiGeronimo

Service is always fast, always thorough and reasonably priced. Technicians are familiar with automobiles they sell and any bulletins are addressed as necessary. Previous experiences with service management went far and above my expectations. Kudos to the entire team.

Richard Rowe

Friendly Fast Reasonable cost

Sara dockham

My last car buying experience was awful and I was not looking forward to doing it again. From start to finish Toyota of Keene made the experience easy and painless. The entire process including test drives took less than three hours which, as a mom, I truly appreciate! We told them upfront where we wanted to be for monthly payments and not only did they make it work but they did so including a 125,000 mile bumper to bumper warranty. I never felt pressured into anything and after our experience there we will be customers for life! Don’t hesitate to go here, you won’t regret it! Thank you!

Dave Birchenough

Besides an oil change, the only need for my 2017 Prius Prime was a new set of wipers. “Not in stock” was the result. Why should an oil change take 1-¼ hours? Later that day I found they reset my respectable lifetime 141 MPG which I had been nursing for almost 2 years. Now my total MPG record is useless. Technical training is clearly lacking.

Wendy Dascomb

Excellent sales team all around. Joel made the experience fun and easy. No BS. I told him what I wanted and he didn’t try to sell me something I didn’t want or need. The rest of the team were very helpful and funny. When Joel wasn’t available they stepped in to get the job done. They truly work as a team. I was very happy with my experience and will continue to be Toyota loyal. Toyota loyal for 28 years

Nancy Oneill

Oil change and tire rotation - Made appointment, service was thorough, friendly and on time.

Joe Sanders

A week ago my wife and I met with Jaime he was very professional and not at all pushy. He helped us get into our new Rav4 and we could not be happier. The whole experience here was top notch as well as everyone we dealt with.

Robert Cunningham

I stoped in at toyota of keene 3 weeks ago got a quote of 18000.900 4 a 19 corolla.went bak 2 day an im looking at 22 ooo 2 23000 seriously mis led not going bak

Tracy Perry

Test drove a Highlander. The Sales person, Mike Klopchin, was great to work with. He was professional and patient. He answered all my questions thoroughly and was never pushy. They were able to locate the car that fit may needs. The staff were all pleasant and friendly. I will be recommending this dealership to family and friends.

Terri Szklennik

Very good service. Toyota good car. People very nice.

Robert Walker

Not able to explain why several customers who entered the waiting room after I did, received their job completed papers and left, while I was only in for a oil change, and was last to leave an empty waiting room. Was it because I was a coupon customer???

Chris Bourassa

Toyota of Keene is easily the best dealership in the area. Sean Parent walked me through everything that these newer vehicles have to offer and an ace when it came to answering any questions I had. I've never felt so confident driving off the lot knowing that I got a great car, a great deal, and great customer service. Also a big thanks to Jeff for helping me get a great deal and Amanda for making the paperwork swift and painless.

Robert Adams

Great sales experience. They worked with us to get us into the best fit vehicle. No pressure sales. Iv bought several cars from the Fenton dealerships, always get experience.

James Sutton

John in Toyota service is top notch. Love his honesty and personality! Would never take my Tacoma anywhere else! The entire staff is great

Cathy Moore

My husband and I had a very pleasant experience purchasing a new RAV4 at Toyota of Keene. We were particularly impressed with our salesperson Mitch Piper! He gave us just the right amount of attention without being pushy, and he found us the vehicle we wanted. He was excellent at keeping in communication with us, answering questions and keeping us up to date on the process.

Margaret Maloy

My dad and I recently took a trip to Toyota of Keene to look for a used car to purchase. With a tight budget and high expectations, we received excellent service and patience from Sean Johnson, who worked with us to find the right car for the right price. I am very pleased with my 2015 Toyota RAV4 and recommend this dealership. Additionally, we were able to complete the purchase efficiently and take the car home that day!

Maureen Sadd

I always have a pleasant experience when having my Toyota Rav 4 serviced at Toyota of Keene. Everyone I deal with is very nice. They are very accurate in estimating how long it will take to get my car serviced.

Ezekiel Goodband

Very accommodating and helpful, Ned was great to work with; made the trade in and purchasing process clear, transparent and easy. While I have shopped at other dealerships, I have found Toyota of Keene to be the dealership I prefer.

Matt Dall

Mike Klopchin was really helpful and applied no pressure to make a sale. He was clear on the pricing and was able to give us a price on the RAV4 hybrid we test drove and this was the same price we bought the car for. He was knowledgable about the features of the car and went over how to operate all of the safety and media features of the car. We were pleased with our experience.