Reviews of Somersworth Nissan (Car Concessionaire)

antoinette rockwell

Bought my Nissian from there and Jason in the service department is the only one that I will work with he’s great with customer service!

Peter Akerman

I recently (about a month ago) had my wife's Nissan Versa in to Somersworth Nissan for the Takata airbag recall finally after waiting months for the parts to arrive. The airbag got changed out fairly quickly and upon leaving my wife was told she needed numerous parts and repairs and her car was not safe to drive. I've been driving and working on cars longer than the tech has been alive as my wife has. She said thanks but she'd risk getting home... I understand this is pretty standard practice for most dealerships but I was hoping Somersworth Nissan might be different, Nope! I know the car is not in showroom condition, it gets driven a lot and is not the best built vehicle I've ever owned but it's safe, my grandchildren ride in it and I would not put them at risk. When I speak with my wife about how the repair when she gives me the story and hands me a piece of small black plastic that the tech had forgotten to put back, well I think ok I'll see where it goes back in under the dashboard. Not wanting to put my wife thru another visit to Somersworth Nissan service. The piece is a vent cover to the heating and cooling system but I can't find where it goes. The heat, AC and defroster all work so I figure what is one less piece of plastic in a plastic car... Well I call yesterday about getting something else looked at and how about putting back the piece from the airbag repair. The service guy - Jason tells me they'd have to charge me for looking at the car because it's been a month since the airbag replacement and why didn't I run back sooner to have it looked at. That does it for me! I'll travel to Portsmouth, Concord, Manchester anywhere else to get service than the Somersworth Nissan. I don't care for the customer service and the whole attitude I got from the techs, managers etc... Really poor service and way overpriced for the work not done right. I'd give the dealership zero stars if I could. Will not recommend to anyone who asks.

Sandro Silva

Somersworth Nissan does not trust in their customer at all. very dissapointed when I went to the store to have my recent brand new car leased to have 5K service and I was not aware that I should pay for tire rotation which costs $19. No problem until that, however, I had only my smartphone with its electronic version of my credit card and they do not have any smartphone card reader. When service manager was called to check what could be done I gave the option to get my actual card at my job which is 3 min by car from store, but he simple told me: "You cannot leave with your car to anywhere until you pay the $19". What??? Be a liable customer, where I have been leasing two brand new Nissan worth nothing? He just made me feel like I was trying to cheat them!! Ridiculous! How can I recommend and still being a customer from a place who put in check a customer reputation for a ridiculous $19 tire rotation.

Geno Miller

For the record, I never leave negative reviews for any company. This place was decent for regular maintenance (oil change and tire rotation), but when my tire popped a couple months ago, they were very shady and deceptive. Coincidentally it “popped” hours after my service appointment (imagine that). I needed to change 1 tire. They charged me full price for the tire rather than notifying me I was under warranty and could receive new ones for free. At the time, I did not know obviously. The entire visit they seemed they couldn’t be trusted. And now I know why. Do NOT trust these people. I highly recommend going to another dealership.

Jordan mavrogiannis

My husband and I just had the best experience at Somersworth Nissan! We went to another dealership which will remain nameless and they were extremely hard to work with. They refused to help us with what we needed and said it was impossible to get our payments lower. We left discouraged and feeling hopeless. We decided to try again with another dealership and ended up at Somersworth Nissan! We walked in and right away they were extremely nice! We told them the problems we were having and they said they would try their best! Well they did better than I ever imagined! They not only got the payment down over $100 less then what the other dealership quoted us, we got to take the car home that day! They made it a simple easy process. I am unbelievably happy with the service they have provided us with today!

Laurie Smith

5 Stars Plus! I just purchased my third vehicle from this dealership and again had an excellent sales and service experience. Jesse (sales rep) was knowledgeable, enthusiastic and very easy to reach by phone and text with immediate responses to my questions. Brendan (family/owner) was involved in the process and very invested in our satisfaction. The Finance Team was professional, friendly and comfortable/easy to work with. The service department is outstanding in ease of scheduling, quality of work and follow up. My experience at this dealership has been that they care about their customers not only at the time of sale, but they work hard to cultivate and maintain long term relationships. The "can do" "we care" attitude behind a great quality product are keys to their success.

Robinsue Casey

The sales man Rodney was exceptional quality service friendly and honest person it was a very friendly staff Thank you

KATHERINE O'NEILL

Dustin Martin was a huge help when I was in search of a new vehicle

Caitlin Wilkins

When I was 18 I got my first car here (a 2014 Nissan versa note) and at the time I was really happy with it. I had to replace a few things here and there and noticed I was having trouble with accelerating and it didn't seem to drive very smooth, I took it into the service department and Alex was able to get Nissan involved with covering my transmission (I was JUST out of warranty) and got me into a rental car until they fixed it. I paid it off and decided I needed something better on gas and something that was updated (my car before was a basic model with crank up windows, no bluetooth, etc). My husband and I went to a different dealership and told them our budget and what we wanted and they put us in a car double our budget and seemed mad when we had to walk away because they wouldn't back down on how I needed this new car. I went to Somersworth Nissan because I always had great experiences with service and had a good experience with my first car and I'm glad I did. Lexi helped me pick out my car and was great, not pushy like the "typical" car salesperson and patient when my dad and I needed to ask questions or needed time to talk. Ethan (I believe he was the sales manager?) was great at explaining terms and putting things into a language I would understand since I didn't know much about cars. The process was smooth and we had great experiences with each person that helped us along the way.

Charlene Omand

Thomas was very knowledgeable and made the process easy and quick.

Karen Thompson

Top notch service! Thank you Jason and the rest of the service department for keeping me posted on my complicated car issue. Your follow up and pictures were very helpful. Always fair and honest! Thanks again!!

Ryan Schwartz

Let me preface what I'm about to say with this: I owned a Nissan Pathfinder back when owning a Pathfinder was worthwhile (the year was 1993-ish)... what an excellent 'mobile it was. So... I went in last week to see a 2018 Pathfinder for the first time. I just wanted basic info on the vehicle; made a point of saying that exact thing to the person who greeted us. Me, my lovely wife, and our carefree 4 year old. Oh boy, we did not foresee what happened next. Newbie salesman pounces, tells us his life story, then proceeds to READ THE WINDOW STICKER to us. "It's got fog lights!" he exclaims. He says also that it's their only 3-row vehicle. "What about the Armada?" I ask. "Oh, well, we have those too." It was clear and quick [to us, at least] that we were not interested in the decidedly ugly and haphazardly misshapen Pathfinder. Inside and out, it is horrid. Oh, how far from grace these machines have fallen; they used to be a joy to behold. Trying to leave, the jackal attacks again, nearly demanding my contact information. "Yeah, I'm not at that point yet," I tell him, "Give me your business card. Don't call me; I'll call you." This vulture circles back to his office to grab a business card AND a blank form that requires entry. "So," he snarls, "your name? 'Randy' is it?" He starts to scrawl on his demonic tome. "No," I'm a bit dumbfounded, "I just told you that I'm not giving you my information." "You're not going to give me ANY information?!" He drools. "No. I'm not doing that!" I've become annoyed further. We storm out. My recently-innocent child doesn't understand why we're being accosted and she is as uncomfortable as I am except she still has an irrational fear of douchebag salesmen... as well she should. I am a relatively calm and collected man; I have become visibly angry. And it really would have been a forgettable event at this point... until the underling's manager followed us out of the showroom, into the parking lot. "Excuse me," he starts. I am trying to place my bewildered child into her carseat. "EXCUSE ME!" the Devil-man shouts. "Why are you leaving?!" "Go away," I snap, "We're not interested in your vehicles." Now I am furious and also starting to worry about the safety of my wife and my child, "GO AWAY. GO AWAY. LEAVE US ALONE!" I bellow. He does not go away; he follows. He follows closer. He wants to know what his minion has done wrong. He wants answers. He wants to TALK WITH US AT LENGTH about our experience. In his defense, this Prince of Darkness was calm despite my apparent and growing distress. But I needed to leave forcefully now, lest he talk and talk and talk some more. Nissan - listen closely: your cars are BY FAR nothing special. Your disgusting and abhorrent sales practices are, at best, a snake oil. I am not interested in your subpar machines. I will not be attracted by lies, half-truths, and high pressure sales tactics. And furthermore, SCREW, may I add, YOU. This family will never own a Nissan again; not so long as I live

Len Lively

This is my 3rd Rogue. I love the features, especially the Pro-Pilot Assist...game changer. I sincerely have to thank Brendan, Ethan and Devyn for their unending help to make this purchase happen. If ever there is any issue, they jump thru hoops to resolve it. I will never purchase any Nissan but thru Somersworth Nissan...they have made me feel like family!!

James Elliott

I LOVE HOW THE OWNER RESPONSE TO YOUR COMMENT ASK YOU TO CALL AND THE SALE MANAGER SAYS HE GOING TO LOOK INTO IT AND BLOWS YOU OFF NEVER CALLING YOU BACK THE FACT IS THAT PUTTING THAT MUCH AIR PRESSURE IN YOUR TIRE'S IS DANGEROUS AND MY FAMILY IS IN THIS CAR THIS IS BS .............. DON'T EVER BUY TIRE'S THERE AND IF YOU TAKE YOUR VEHICLE THERE FOR SERVICE I BE CHECK YOUR AIR PRESSURE. I TAKE MY VEHICLE THERE FOR SERVICE SO WHEN THEY GAVE ME A GOOD PRICE ON SOME NEW TIRES I TOOK THE BATE THEN ABOUT A FEW MONTHS LATER I HAD A FLAT TIRE I HAD TO PUT A PACTH ON IT THEN I FOUND OUT THE REST OF THE TIRE'S HAD 51 POUNDS OF PRESSURE IN THEM THE VEHICLE ONLY CALLS FOR 33 THE MAX IS 44 PIS THEY DO THIS BECAUSE THE TIRE WELL WAER FASTER SO YOU HAVE TO BUY TIRES SOONER AND I HAD A FRIEND BLOW A TIRE A FEW WEEKS AFTER HE BOUGHT TIRE'S THERE SO IF I WAS YOU I WOULDN'T TAKE YOUR VEHICLE THERE

Randy Eldridge

They have a great group of people and treat you like family

Tyler Sapochetti

Thank you Jay!

Ellen Ames

Jordan was excellent in my purchasing experience...he is highly recommended. Very happy with my interaction with Jordan while buying my 2016 Nissan Frontier Truck.

Liz S

I bought 2016 Nissan Frontier . Rodney was my salesperson he did a fantastic job. . Tom in finance was fast ,upfront and honest. I had a great experience, Thank you Somersworth Nissan. Love the truck,

Phillip La Vallee

Professional, friendly and helpful. I made an appointment to bring in my new Nissan Leaf, bought elsewhere, for a non-automotive problem (faulty CD player, covered under warranty), and I was treated with prompt, attentive service.

Kelly C

First I just want to say, I'm single mother and was very nervous about going to buy a car for the first time without my x husband. I was honestly quite surprised. The staff at Somersworth Nissan treated me with the up most respect and listened to me and what I wanted. Thank you Rodney, Jay and Ethan.

Nolan Walsh

Everyone is always so friendly and helpful anytime I come in! Have never had anything but an excellent experience!!

Gayle Gary

Our next car will not be a Nissan. My husband and I purchased a Nissan that is approximately four years old with 50,000 miles. It had numerous issues while under warranty....so much so we purchased an extended warranty because we expected more problems....which we have had!! Of course these repairs means numerous visits to the dealership and much time wasted. Customer service is just OK....there is not a lot of going above and beyond. As stated, our next car will not be a Nissan.

Jeffrey Hilpert

A total first class, five star, dealership, from the entire sales staff, to the service department. I have never gone to a better dealership, and we'll certainly never go anywhere else highest recommendations. Certainly the gold standard!

Tatiana Brown

Thomas was awesome, really worked with my budget and found the car I wanted all within a decent time! I left happy, no concerns, and ready to drive my new car. I usually am so scared to go into dealerships but Thomas made it relatable, realistic, and down to earth, and couldn’t appreciate that more!!! #thomasrocks

Karin Coe

Nothing really, I even got a "forecast" of what will be needed to be done in the near future after passing inspection, will be able to pass next year with keeping up with the issues that may have become bigger if I was not notified that these functions needed attention soon; so thanks as I have been in the Nissan family, or Somersworth Nissan family for 19 years, thanks for being honest, taking the time to explain and being there!

Marrisa Burrill

Jesse Treat, Dustin Martin, Jay Cuttle, Tom Vodicka, Rodney Blinn, and Ethan Clark are a stand up team at Somersworth Nissan! If you want a great car buying/leasing experience they are your team!

Sarah Eagar

Loved everything about buying a car here. I worked with Cary who was wonderful, made the process transparent and easy, and I left feeling like I got a good deal and very fair treatment.

Rob Hannigan

nothing. best experience i have had with getting a car. Rob H Burlington Ma

Judith Hilton

I looked at a car online this morning and Dustin called to dicuss it, then called back with another that was a better fit. After answering all my questions and taking care of needed repairs, we closed te deal this afternoon for a tousand below book! I am very pleased and will call him again when I am in the market for a car!

tim walbridge

Great service!

Yolande Clark

The employees are always so kind and helpful. They go out of their way to help.

Tamrah Rouleau

We had a wonderful experience at Nissan in Somersworth. Ethan who helped us with Financing truly made the experience exceptional. He went above and beyond with integrity and grace, taking the time to explain options to us. This level of dignity is hard to find in the car sales industry, but Ethan NAILED IT!! Thank you.

Jason D

This is BY FAR the worst dealership I have ever dealt with. Brought my car in to have the transmission checked, 2 hours later I go looking for my car and it's no where to be found. Turns out 3 recall issues had been fixed and they took the car to wash it, all without telling me. I took the car again to have my key FOB reprogrammed, 90 minutes later I had to be the one to ask for an update. Just called to check on bringing this car back (it's a lease) and they will lease you a car on the weekend but you can only return it M-F 9am to 5pm (my exact working hours BTW). Go down the road to Tri-City Subaru and pay a little extra for a much better car and MUCH better service.

Josh Herring

Friendly service. Prices seemed high.

Scoop BlitzFire

They took awesome care of me. This is my second car I have purchased from them. I will definitely go back for my third one.

Catrina Clark

They charged me for a oil plug that THEY broke off. I was sick so I didn't argue. Also refused to replace battery that was under warranty.

Ryan Massey

Amazing customer service, worked with me through a deal I had though impossible to get me something I loved!

Jamie R

i shopped and I shopped. I finally bought at Somersworth Nissan. First I hate car shopping.. Who likes it really? Pushy sales people. Managers trying there best to convince you , you are getting the best price.. Blah blah blah. Well I did get a great deal at Nissan. First new car I ever bought. They were fantastic. Rodney was my sales person. He was funny and really easy going. I recommend going there. They do a great job!!

Brianna Rodrigue

I went in for a tire balance and was told it would take no more than an hour. I was there for over 2 hours I personally think that's a little excessive for a tire balance.

Missy Nadeau

Today was my first experience at Somersworth Nissan. Everyone I spoke too were extremely helpful, polite, and kind. The service tech kept me informed through my whole experience and I am very thankful. The charge for services was very reasonable. I left with a clean car and it purred like a kitten...Thank you!

steve kelloway

Outstanding service, good price. Troy and Dustin were great to work with

Marcy Houghton

Great buying and service experience. Highly recommend. Love my 3028 Pathfinder!!

Kelvin Mays

Great service department

Stephen Serwacki

I highly recommend Somersworth Nissan service department.

Toni Caron

They were terrific! Attentive and patient! Thanks Thomas and Ethan!

M Gosselin

Go see Jesse, no pressure salesman! Ethan is the best, always willing to work with you without the BS. Also shout out to Jay for being so quick with the paperwork! Thanks to all involved! Rex and Michelle

Glenn Kemper

Lied about truck being sold so we would show up and try to sale us a different one. Not very nice.

Jamie Tardif

Easy to deal with. Good straight forward business.

Sarah

Wonderful experience, very thankful for the childrens room. It was extremely clean and a plesent surprise, everyone was very friendly to myself as well as my toddler. I would say that they went above and beyond.

Michele Fulmer

Go in and see Jesse Treat, it'll be a treat!!!

Anurag Shrivastava

I had a great association with Sommersworth Nissan for last 3 years.. I am very satisfied with the overall sales and post support services! Thank you for great service!

Cassie Florence

Polite, courtesy, clean

Crystal H

Love taking my vehicles to Somersworth Nissan! Jason in the service department always takes great care of us, couldn't be more thankful for such great service!!

Tom Gray

My wife bought her used 2012 Rogue there on Saturday 3/21/2015, and the salesman Jason Howard was a great guy to deal with very knowledgeable and personable. We would certainly recommend Somersworth Nissan to our friends and family. Great place to buy a vehicle from.

Lea

Everyone is so friendly and willing to help get the best you can possibly get. Ethan is very kind and makes sure you get the best deal with your financing. Can’t reccomend them enough!!

Britt Davis

The guys here have always been great to me helping me out with whatever I need. The mechanic crew is very amazing and capable. Their sales teams will work with you to make sure you leave in exactly what you want

Erin A

Wonderful service every time. Friendly, professional, knowledgeable, fast service. Love that I can book my appointments online and it has suggested maintainence and recall information.

Haley Bell

My whole family buys from Somersworth Nissan so when I needed to find a bigger car for me and my son I went here I was alittle nervous considering not to long before that I got mislead and deceived at another car dealership so I went in with an open mind and a small budget. Jesse was amazing and helped me find the right car for the both of us his took his time and got me the best deal possible on my 2012 Nissan Rouge I definitely will be buying any future cars here!

Renee Carney

Mike in the parts dept. is AWESOME!! I was looking for a wiper cowl for my customer. Mike gave me a great price, and offered to deliver the part to the shop in time for my customers appointment! He was so accommodating and my job that much easier! I call dealerships constantly and NEVER have had such a great experience! Thank you Mike!!

Eric Michelson

I've leased/purchased 4 cars in the last 13 years, always with ease and a good experience. I left NH 8 years ago but have still gone back to them for the pricing and customer service, and even had my last truck shipped cross country so I didn't have to deal with another dealership on the West Coast. I also recommended my father to them, and not only has he purchased his last 2 Altimas for them, they've even been personally delivered to him since he's about 1.5 hours away in MA. The second one they even brought the paperwork so he didn't have to take the drive to NH at all. When I lived in the area I would service there as well, and it was always easy and pain free. Good dealership, better people.

Arrianna Thompson

I have never purchased a vehicle though a dealership before, and after a very disheartening experience with the first place I went to, I went to Somersworth Nissan. I already knew that the staff was amazing because a previous job I had did a lot of business with the Nissan crew. THESE GUYS ARE WONDERFUL. They are not pushy, they really do work with you to find you a safe, reliable, fair prices vehicle. I went in with a really low budget (looking for used trade ins and such) and they met my demands and then some. They made sure I was in a safe, reliable car and I can't wait to go pick it up this coming week! I cannot say enough wonderful things about them. They have gained a customer for life. Thank you, Somersworth Nissan!!!!!

JD D

Absolutely nothing. The staff was above and beyond responsive and polite and always kept me informed. Couldn’t ask for a better place to trust with my truck. Alex, Kieth, Justin, and Nicole You are all amazing.

Scorp Astic

Awesome experience. Jason in service is the man!

Diane Henriquez

Thomas Clark and Branden were amazing they went above and beyond to ensure we were satisfied with our vehicle purchase

Elliot Schultz

You know how car buying is stressful and takes forever? Well, not at Somersworth Nissan. We have leased and purchased many cars from Somersworth Nissan - each time has been very quick and easy. When maintenance has been needed on the cars, the Service Department, especially Jason and Alex, have been very nice to interact with. Timely updates are provided on the status of the service and they give easy to understand explanations of what is needed. The most important piece to the Service Department - they are understanding and fair. We will continue to be a Nissan family, which is largely due to the excellence found at Somersworth Nissan.

Sarah Plant

Brendan and Ashley helped me get into the perfect car for me! The best part is they made sure it was something I could afford! Thank you very much!

Janet Verisotosky

It's extremely clean and very busy. I purchased my car here and have been going here for 11 years & feel that no matter what ~ they will find something wrong with your car. Don't expect to go in for a simple oil change....especially when, inspection time rolls around $$$! Staff are professional and courteous. The Mechanics are extremely efficient and do a great job.

D Files

Jason in service takes care of all our cars. Pricing is super reasonable, especially for a dealership. Super reliable, fast service. Highly recommended!

Susan Hall

Thomas was a fantastic salesman & very personable. He was fantastic & very patient & showed me all the features I needed help with using.

Rick Odess

While I appreciated the courtesy of a free 30 day check up, it would have been nice to receive some type of print out to know exactly what was going over and found.

Mary Barter

My experience with Somersworth Nissan was a good one and they gave us excellent customer service for our vehicle.

karen charbonneau

Fourth lease with this dealership and they exceed my expectations everytime.

Bad Wolf

Dealership seems to prioritize short term gains over long term relationships; this type of approach is what gives the car buying experience a bad reputation. If you enjoy battles of will with a formidable opponent - this might be the dealership for you.

James Demeritt

Thomas was very quick and efficient, he sold me a great car and made it an amazing experience for me. Highly recommend.

Laura Miller

Fast and easy car buying with the help of Devyn Cooper. Devyn was great, friendly and knowledgeable and listened to my wants and needs. I’ve never purchased a New vehicle before and was certain of what I wanted. I did a lot of research and went to several dealerships looking for what I wanted. Devyn made it easy and I was in the vehicle I wanted for the price I could afford in just a couple of hours. He even tolerated with great patients, my husband who was skeptically of my choice in vehicle and choice of where purchased. I have been driving my new Nissan for 1 month now and I love it. My husband has also driven it and now likes the vehicle as well. Thanks Devyn Cooper for all your help!

Justin Henson

Nice easy transaction. I will check Somersworth nissian first when I buy my next vehicle.

Sara Agostino

They we're awesome with me plus they gave me some money back for insurance and $100 gift card I'm waiting in the mail for for a first time buying a car I couldn't ask for better help from any other car place I will definitely go back when I want to trade my car in

Adam Bourque

Ethan is very accommodating to us. The Somersworth Nissan crew is by far the best in the Seacoast. I have been coming here for over 20 years and have made numerous referrals. There is no where else I would buy a vehicle!

Cathy Annese

Service is always a positive experience and never have any surprises - which is another positive thing, when going to the dealer for service on a newer model. Prior dealer always has some kind of issue or surprise they wanted me to address, even when just coming in for what had planned as a quick oil change. Got really old and frustrating - I dreaded getting service at dealer and would go to other shops or friends for service - which is NOT how I like to maintain my vehicles. Somersworth Nissan is amazing!!

Terri Bennett

I was amazed at the great service, and friendly staff. They were all so helpful to me. I will definitely be going back.

Matthew LeBlanc

After fulfilling a lease, we were proposed what seemed to be an exorbitant increase to start a new one. They eventually came down in price (typical automotive move), but definitely didn't impress upon us a desire to keep our business. We went elsewhere. I would give lower rating, but our initial lease was a relatively good deal.

Kevin Hebert

Awesome service! Love these guys! Love the sales team (Cary R) who I buy all my cars from!

James Dearborn

Jason and Thomas both did an excellent job we would recommend working with them to anybody.

John Sanders

There prices are very expensive and stay away from there used cars

Aaron Napolitano

Sales are pretty good. Worked hard to get us a car we liked for our budget. They earned the stars I gave and them alone. Service department gets nothing. I tried to write the full story but I exceeded the limit for the google review probably by thousands of characters so I’ll do this short. Service department will do shotty work and when called out by another mechanic Nissans service manager will act like a child and throw out Condescending remarks and be a complete unprofessional jerk along with saying another certified mechanic doesn’t know what their doing. I showed them photo proof of negligent work on their part and was greeted by hostility and treated like a piece of garbage by the service manager. When they got proven wrong and what I told them was wrong with the vehicle in the first place due to already seeing a mechanic I was offered no apology and was greeted by the service manager aggressively ripping the door to the children’s play area where I was with my two year old daughter closed and had condescending remarks thrown at me. When I told them I would not be paying 900 for a repair on a car we got just three months prior I was aggressively told my car was in the bay all ready and I may leave now (more or less “get out”) in the most unprofessional manner I have ever seen. The service manager Keith is not customer friendly at all and instead of being an adult acts like a total jerk and treats people like they are garbage when proven wrong. Considering the level of professionalism and courtesy that Nissan has always promoted my wife and I are more than disappointed in this whole scenario. We were hoping to buy another vehicle from them in the fall and now I will be going anywhere else to buy a vehicle or have service done. Very sad to be treated with such hostility and this level of unprofessionalism.

Kristen Lopez

This was the fastest and easiest car purchase we have ever made! We knew which 2 cars we wanted for our growing family, and we were given the option to complete forms and view photos of the cars electronically in advance. The manager, Ethan, offered discounts over the phone right away, and made sure documents and both cars were ready when we arrived. All staff members were extremely friendly, efficient, and helpful. They went out of their way to offer water, set up apple play in both cars, review options and features in the vehicles, and make sure we were comfortable. I honestly have never been happier with a car- buying experience and am very thankful for the excellent service at this dealership.

Francesca Audia

Great people, great experience. Troy got me into the car I loved for the price I wanted. No complaints here!

orlando L

I bought a 2018 Nissan Kicks at Somersworth Nissan. I have bought many cars in my life. I have to say the sales team was excellent. My sales person Rodney took his time and was at no time pressured me to purchase the Kicks. I just fell in love with it. All the features I was looking for.. Thank you Somersworth Nissan. You made this old man happy.

Jewel Bernier

Went into Somersworth Nissan to buy my first car and Jesse Treat was awesome! He made the whole process painless, walked me through each step, and gave me amazing customer service. Highly recommend!

Tigger Clone

Not only are the service and sales staff great to work with, but I was let in for a few minutes to warm up after hours when I was having trouble with my car. Really saved the day! Thank you!

Daniel Farrell

Told to have door handle replaced. Had it done for a price of $263 12 days ago ..Am back here now with the same problem.

Drew Resendes

Family owned and run. Large selection

Michael Clarke

another good experience, well organized and very polite

Mark Maguire

Great service , with a smile from Bill Randell and the setvice team. Will definitely be back.

Sharon C

I leased my third car at Somersworth Nissan. They are a great place to do business with. Rodney and Jesse were fantastic. They explained all the new features in my new car. Very HAPPY once again. Thank you !

Donna Plant

I would not be able to come up with anything that needs to be changed. All folks there are so respectful and polite. Wouldn't change a thing. Brendon Forget was the best dealer I have ever had the pleasure to work with. I just wish this survey had an area that we could comment on what a great experience we had.

cameron cully

My work is closing my store so I cant get the car I was going to buy and Somersworth Nissan won’t give me back my 1000 dollar deposit. When I called explained my situation the manager wasn’t understanding at all and told me I had to come pick up my car or they’re keeping my money. Aparrently this dealership doesn’t care about their customers or integrity. Portsmouth Nissan beat their price but couldn’t get the car located so I figured I would buy here instead. What a slap in the face.

Terri Collins

Somersworth Nissan is the best! This is my 4th Nissan Altima that I have leased from them and I love the family atmosphere. If you want the best experience I recommend the following, Ethan Clark, Jesse Treat and Jay Cuttle.

michelle cleveland

Devyn Cooper and Tom make buying a car stress free and go above and beyond for their customers. I highly recommend going to Somersworth Nissan and working with both of them for your new vehicle.

Megan Cushman

It was my first time at this location, and I will never go back! Was having recall work done that was expected to take less than an hour. Three hours later I still had not received a phone. When I went back to check on the status of the work, they could not find my paperwork. My paperwork was "filled" on the seat of a chair. When they did locate it, my keys were not with it and also missing. They than left me to wait while they searched for them. When they finally did find my key and brought me my truck. They simply stated that the keys were hanging on the to be washed board, even though the tag clear said do not wash. No apology was given. This was a opportunity to earn my business. Having three strikes in one visit, losing my paperwork, misplacing my keys and forgetting to call me, mean I will never go back!

Steven Douglas

Great place to get a car and for service if needed. The people are who make the place so great.

Na Bechard

Bought my car from Jay Cuttle here & Ethan helped me get financing. Excellent customer service. Very down-to-earth, honest, helpful, no pressure, give-you-what-YOU-want people. I would definitely buy another car here. Jay is now a finance mgr. I believe.

Cory Breault

Amazing people

Annie Cole

Friendly staff. Gives me the best rate available and a clean facility. Snacks and a toy room for the kids.

Linda Turmelle

This could've been a very disappointing venture for me but, fortunately, the sales staff and financial staff, pulled a rabbit of out there hat making me an extremely satisfied customer. Thank you so much for the patience shown to this anxious lady. :-)

John DeMatteo

There seemed to be no urgency to get a customer out while they are waiting . Had my wife met approached the service desk to ask status she might have waited even longer. 1-1/2 hours for inspection and oil change is a little to long to wait

Laurie Seavey

Great experience with Thomas and Ethan they keep me coming back!!

Mary Nason

Ashley was very understanding and easy to work with!

Marc Provencher

Another great visit. Truck was in good hands.

Linda Sherman

Thomas was wonderful!! Such an enjoyable young man!!! Great car buying experience!

Rob Mulligan

Sales people are fine, however we had a problem with the car’s ac (barely used 2016 VW Passat). The drivers side blows out hot air while the passengers side is cold. We have had the car to their service center 4 times now. We have even taking the car their to show them blowing out hot air on driver side. They created today appt. we bring the car in again - mind you this is the 4th time. They did nothing to fix it cause AC worked fine today. They know there are multiple actuators and valve doors to this and I’m guessing just didn’t want to spend the time to repair what they said they would. I’m disappointed in the service here & wouldn’t buy a vehicle from them again if they can’t fix what they sell.

kendra

I came to Nissan to see about buying a new car and I was extremely pleased with the customer service I received from Alexis. She was kind and informative while also making me laugh, which you don’t come across very often in most car dealerships. She made my experience enjoyable, I would recommend her to everyone I know!

Tom White

Always a great experience!

Ann marie Guerin

Jesse Treat was a great sales man . Everyone there is great don't change a thing

Pamela Dalton

I don't have any complaints. Very pleased with all staff members.

marie freudenberg

Great experience. Staff very professional.

Kellen

UPDATE: I talked to the VP, Ethan, and he was able to completely cover the costs for a new oil pan. I appreciate him caring about great customer service enough to look into my situation further and follow up by phone. He also informed me that for future service decisions like this, he will be informed first. Thanks, Ethan! I would not trust the service program at this particular Nissan dealership. I brought my '11 Altima in for an oil change and was told that my oil pan plug had been stripped. I've had my oil changed at this location consistently for over a couple years, and they were the last people to change my oil. They wanted to charge me for a new oil pan replacement (the best they could do was approx. $230), or they would install a self-tapping plug. Ultimately, I will have to replace my oil pan anyway because I opted for the self-tapping plug, which is only good for one use or so. The service manager claimed there is no way the tech could have stripped the oil pan and it must have just "occurred over time", even though they didn't mention anything about wear on my oil plug/oil pan threads on any prior visit.... and they were unwilling to cover the costs of a new oil pan. My problem is that this isn't something that just simply happens over time. This is something that typically happens from overtightening and cross-threading or removing the plug too fast. There was even threads from the oil pan left on the plug, which is a sign of overtightening. In addition, I don't know anyone (including mechanic friends/family) who's had a plug strip due to age of the oil pan, even on older vehicles, and there's no reason for it if the plug is removed with care. For this reason, I will not be bringing my vehicle back to this dealership for any future maintenance.

Elizabeth Wachowiak

Had a great experience thanks to thomas !!!!

Brian Fox

A plus service the best ever ☺

Jonathan Edgar

Typical dealer overpriced maintenance. Buy your car here. After the first year, find a local mechanic.

Danielle M. Breton

Great place to buy a car

tim andrews

So so pushy salesman and used the you would be crazy not to buy this car

Greg Marriot

When we started looking for a car we were not sure of what we were looking for, we spoke with Dustin over the phone and through email and he helped us determine that a Rogue would be the best fit. When we got to the dealership we were greeted by cheerful Christmas music and beautiful decorations! Our salesman was very knowledgeable and trustworthy! When we are looking to upgrade we will definitely be going back!

jeffrey morel

Great customer service

MEME L

Would be nice when waiting in the customer's waiting room to have some one come out within at least an hour or less to let you know what's going on with the vehicle, communication for information is always appreciated.

Kaitlyn Lavertu

As a recent graduate starting my career, I was looking for a car that fit my needs and my budget. As a first-time car buyer, I was also nervous to be a part of the sales process. Jay helped get me into a vehicle that checked off all of the boxes on my list and within budget in a comfortable sales environment. Furthermore, the service team is excellent. They are efficient and friendly, and setting up appointments is very easy online. I highly recommend Somersworth Nissan!

Jerri Johnston

I had the best experience ever buying my Nissan. Van Porter wasn’t a salesman he treated me like a friend! I knew what I was looking for and unfortunately there wasn’t one on the lot. In a matter af a few days he called me and told me he found my car. It was perfect! He listened to me. He went above and beyond for me! What an outstanding man! Thank you Van for everything. I couldn’t be happier!!!

Bonnie Bonneau

Jordan helped us lease a wonderful 2019 Rogue! Check out the navigation, moonroof and heated steering wheel.

Samantha Garvey

One of the worst experiences of not just any car dealer but any business establishment I've probably ever experienced. I spent all week discussing a specific vehicle with their sales representative, Dustin -- applied for financing and made an appointment to proceed with a purchase/trade-in. I travelled 2 HOURS to this dealer today. When I arrived I was told that the car had sold the day prior and that the sales rep I was working with didn't even work weekends. Not only did the sales rep give me no warning that he didn't work weekends, he sent me emails confirming my appointment with him, and the dealer even submitted a credit check on me. No one bothered to contact me in any way to notify me that the vehicle had sold before I made this trip (I made it clear that I was located very far). On top of that they made absolutely no attempt to ameliorate the situation or explore other options and basically pushed me out the door. Completely unorganized and unprofessional.

Katie Jandreau

I would recommend Somersworth Nissan to anyone looking for a vehicle, increadible service and amazing staff! This is my second time back getting another new car and I wouldn't go anywhere else! Thank you again Ashley for all your help, you rock!... And a very big thank you to Ethan for everything and helping me through both of my purchases along the way...you are absolutely amazing!

Marty Bisson

Thomas took great care of us and we would highly recommend him.

Wendy Bohan

I hate car shopping usually long and stressful Thomas made my experience very pleasurable and stress free really appreciate being treated as a priority and the process was super fast and pleasant

Greg Corson

Thanks Rodney and Somersworth Nissan team for making it easy, simple and fun to do business with you. You delivered everything promised and more. Thanks for going the extra mile. Looking forward to visiting the service group for the complementary 30 day check up!

Sam VanKirk

Superior service each visit.

KRISTINE Wright

I came in for my free oil change without an appt. not only did they take me right away but noticed I was due for inspection, and since I get free inspection they did it and put a new sticker on it. I was amazed with the quality of service but the atttention to detail. This place is amazing!

tammie Gable-bishop

We had a great experience thank you we love our xterra

Dawna Dumont

I have just purchased my 4th car from Somersworth. Every experience I've had has been amazing... They have always gone above and beyond for helping me in any way they can. I highly recommend this dealership for any vehicle weather purchased or leased. Thanks for everything guys... Dawna Dumont

Matt Linnell

Devyn helped me greatly choose a vehicle perfect to my fit and made the transaction smooth and easy. Highly recommend Devyn and Somersworth Nissan.

David Smith

Stay Away Please Read to the End On 4/13/15 I bought this 2014 nissan frontier p.u.sv v6 4x4 king cab auto with supposedly 4,000 miles on it. it is a somersworth nissan certified pre-owned vehicle with remainder of manufactures new truck warranty. i was told by the salesman, who`s daily driver is a dodge that the Very Stressfull negotiated price we agreed on was solid. Take the truck home come back in morning to do paper work. Salesman calls me in mrn. says deal is off, come in and talk. Wife and I are in our 70`s don`t need stress. we return in mrn. and after I blow my top they change mind and give us truck at the price agreed on. The truck now 3/7/18 has 25,800 miles on it. and up to this point. -1- both rear wheels and tires needed to be replaced. -2- at 15,000 miles nissan required 407.58 dollars of maintenance service to be done -3- air bag campaign recall done. -4- with vibration in steering wheel they find front brake rotors warped and brake pads need to be replaced. Service adviser blames low mileage I say B.S. He hands me an estimate of 405 dollars. I say it is under warranty bumper to bumper. He says that`s salesman jargen (means nothing). He is mad says i swore at him saying B.S. and wants apology. I guess he doesn`t mind being called a liar. Brake pads and rotors are replaced under warranty after he says he made a mistake B.S. -5- vibration still there they say front drive shaft needs to be replaced the work is done under warranty. -6- I call service director for 30,000/36 mnth maintenance service estimate he tells me that nissan somersworth requires a lot of work to be done at this service time. he tells me cost of work will be $900.dollars Yes $900.00 More B.S. Do Yourself A Favor Stay Away from This Dealership DAVE 4The owners response 20 hours ago to my review posted 4 months ago asking me to email THEM "TO MAKE THINGS RIGHT" When they have had my email since my sorryfull Truck purchase years ago is MORE B.S.!! STAY AWAY!!! Update as of 8/8/19 I Went for A Sate Inspection sticker on july /12/ 2019. Truck had 38,009 miles on it. Truck was rejected because of right rear axle seal leaking. I was told to take it to a Reputable Nissan Dealer. I did and it turns out the right rear axle needed to be replaced. Since I bought this Somersworth N.H.Nissan Certified Vehicle with ONLY 4,000 miles on it. (1)both rear wheels and tires have been replaced (2) warped front brake rotors and brake pads needed to be replaced (3) Front drive Shaft needed to be replaced and now Right Rear Axle needed to be replaced. STAY AWAY !!! I just spoke via phone (8/9/19) with Mr. Clark Somersworth Nissan Dealships VP. He said he was sorry but for every 9 happy customers there is one like me. 1 0ut of 10 is a bad deal ?

Laurijean Etc

Always the best sales experience. Great customer recognition & loyalty program

Jeanne Huffman

Everybody and everything is GREAT at Somersworth Nissan, As always. I have bought about 10 vehicles there over the past few years.

nancy clark

Somersworth Nissan goes out of their way to make sure you are happy and to keep you as a customer. We have leased 3 vehicles in the past and have recently purchased 2 new vehicles. The sales staff, management and service department are all outstanding.

EDC 457

Great people. No pressure sales. Highly recommended!!

Kenneth Keniston

Jesse was professional and accommodating during the process of my car buying experience!

Forex Amazon

Reliable, honest and fair. Very impressed as far a dealerships. Jason in service is awesome.

tie Abrahams

Had a really bad experience with buying a car here. I would not trust anything any employee says to you here. After a few days of complete hell messaging back and forth Ethan Clark ( VP of Operations ) was able to help me. He is a very respectable guy that backs up his word. As for the rest of the employees not so much. They have great cars at reasonable prices, I'm not sure at this point if I would purchase another car from them or not. If you're looking to buy a car from them make sure you are cautious.

Katherine Heisler

I have purchased 3 vehicles from Somersworth Nissan in the past 12 years . They make the buying process so easy and stress free . Nothing is worse than going to a dealership to shop and having sales people make you feel uncomfortable by trying to pressure you into a sale. My most recent purchases were two vehicles in the matter of six months of each other . I bought a new vehicle in April to have it totaled in September . With the help and guidance of Ethan Clark I was able to recoup most of my losses from the insurance company. They were quick to help me find a new vehicle at a great price . The service department has always given great service as well . Thank you Somersworth Nissan I will always recommend you.

dakodah paradis

Bought my 2014 hyundia veloster. Great rate and service

Candy Sharp

My service appt was on a very busy day at ythe dealership, yet EVERY staff member wlecomed me with a smile, offered to assist me with anything that I may need, and the service was performed very quickly and efficiently. I was in the waiting room less than an hour. Thank you!

hannah Lewis

Jesse is awsome and very helpful with my parents. I would definitely get my car here. Definitely would recommend.

TOBY CARLSON

MY SISTER BOUGHT NISSAN ROGUE FROM THEM 3 MONTHS LATER TRANSMISSION WENT THEY DID'NT COVER IT AND TOOK ONE MONTH TO REPLACE IT THEY GAVE HER A HARD TIME WHEN SHE WENT TO PICK IT UP

Richard davis

Terrible dealership! i bought my first car here and right from the beginning i started finding problems....rust on the rocker panels was the first and they agree to fix it, but it took 3 weeks! for them to get the right parts and i was stuck making my first car payment without my car. Then the alternator went....they replaced that. but in doing so, didn't do it right, so on my way home from work one night my car just died because they had installed it wrong. when i asked for a rental car during the 3 week wait for the rust repair that was stated in the original agreement before i bought the car, they denied me a rental car. Then my converter had to be replaced, which luckily happened in the first 30 days so it was covered, which also took 2 days to complete. Now a few months after purchasing the car i went in for a oil change, they didn't wash my car like they said they would, and when giving me the keys he told me i had a cracked front axle and my other catalytic converter needed to be replaced! You would think they would have noticed this $1200 converter starting to go when they changed the other one but nope, they decided not to tell me back when it was under warranty so now i am stuck paying $1600 for repairs for a car i have had for a few months. And in the middle of giving me my bill, he stopped and started talking to this girl who just walked in, talking about how she was going to make a payment on something. VERY RUDE , VERY SLOW, and overall horrible costumer service.

Jess Ryan

I had a terrible experience at the Port City Nissan, and I decided to go here instead. I had a great experience. Cary was very straightforward, and he cut me a great and fair deal. He made the whole process so easy. Joe was very friendly, and Devon(I think is his correct name) was great and professional talking to my insurance company and walking me through every important thing about my new Rogue. I will be doing business here again!

Gerald Paquette

We always have excellent service.

Craig Ingle

Bought a 2015 Chrysler 200 from this dealership. They knew no knowledge on this vehicle that had a 2016 sticker on the windshield and told me it was a 2016 misleading me through the sale the entire time when I realized it i confronted them and the first thing they said is what do you want us to do about it i said well seeings how the car is a year older then what u stated i would like some compensation for it you knew right along it was a ‘15 but advertised it as a 16. So the guy goes okay ill go speak with the owner of the dealership, well he comes back and says all the paperwork you signed had the correct dates and we stand by the sale but we will give you two free oil changes. I did not push it further on that i should have read each and every document he handed me which would have taken several hours to read so i said fine. Then about 20 days after pulling the car off there lot the serpentine belt starts making a racket so i bring it in and complain. As the result they took my car into there shop and said they fixed it and told me to call if there where anymore issues and that normally they don't cover thing like that because its not part of state inspection. In my experience thats quality control and should not have been sold like that. Well after i left i brought it to my mechanic to real quickly make sure everything was done right and come to find out they sprayed stop squeak on it and did not actually replace the item. After some back and forth with the company i finally got them to replace the belt (for real this time) and about 1.5 months later it starts to make the same noise. Come to find out the belt was bad which they fixed and the tension was also bad which they didn't fix my mechanic said it’s probably because they didn't want to deal with it but they would have noticed at this point i will not deal with this location again i will pay for the tensioner myself. Not only that but they did 6 hard inquiries on my credit report and dropped it by 20 points I've been trying to rebuild my credit for a year now so this was a slap in the face. But to potential buyers beware this dealership WILL MISLEAD YOU they will SELL YOU A POS and they will make you regret ever going to them to buy a vehicle do not go there go somewhere else everyone i know has told me they have heard only negative things about them and from my experience this dealership is dirty and all negative comments are true.

A JP

Somersworth Nissan was able to get me into a new car lease at an amazing price. Thomas was friendly and very easy to work with. Would recommend checking them out to anyone looking for a new car!

Hillary Clontin

Dustin was such a great help! He helped me stay in my price range and help me find exactly what I was looking for! Such a charming guy. Thank you Somersworth Nissan! You guys are amazing! 10/10 would recommend.

Debra Farrell

Had an oil change. People are always great there.