Reviews of Quirk Volkswagen Manchester (Car Concessionaire)

Blake Goodwin

Let me start by saying this was one of the best experiences I’ve had purchasing a car! I honestly didn’t go here first! I went to a different dealership and was treat wrongfully. I reached out to adobe found online and talked to Devon for a while about the new GLI. I went in and they offered me a fair amount for my trade and they worked with me to get the payment I wanted! Thank you Devon and the sales team for making it happen! Couldn’t be happier!

Ben Macieski

I worked with John Morris to get my aunt into a new Jetta lease. When I arrived the car was detailed to perfection, and Joel and Troy Demers were there to greet me and sign the papers with my aunt in less than 30 mins. Being in the auto business it’s great to see professionalism of this caliber, and I would highly recommended anyone looking for a VW to call Troy and make it happen. Easy process and great time management. Exactly what a customer is looking for when purchasing a car. Thank you guys.

Zelda Zonk

The sales department works hard to make the sale and are nice to work with. The service department has gone down hill in the past two years. Everything from unpleasant service reps to unreliable repairs. They don't even wash your car after service which is something most dealerships do as a courtesy these days. I was told I needed new rotors and it just wasn't the case. When I took it to another shop the rotors were fine. They spilled fluids down the side of my car and just left it there to dry, didn't bother to clean it up. Really disappointed as I have been a good regular customer for 5+ years.

Deborah de Peyster

My experience with Dominick and the whole crew at Quirk led me to buy my first car ever car from a dealership! Extremely helpful, not pushy. I bought a Tiguan and before I left, Dominick made sure to set up (sync) my phone for me and walk me through all the features of the car to make sure I understood how it all worked. A great guy and wonderful dealership.

DeeAnne Beaule

Dominick was the best salesman to work with!

Chris Miranda

I have contacted the service department multiple times for simple things, like a light out light on the dash on for a light bulb being out but the light bulb was replaced and they won't touch the car. I contact the Nashua VW and they took the car in, cleared the light and didn't even charge me. This isn't the first time I've been turned away for service over something simple. The other time was a lose trim they didn't want to touch. It is disappointing that the Nashua VW will go out of their way for you and Manchester won't bat an eye at the car. I don't even think I would trust them doing an oil change correctly.

Nina McLean

My salesman, Dom, as well as everyone else I dealt with, was very accommodating and helpful. All in all, a fine car buying experience! Thank you

Jin Cheong

Drove an hour down to Manchester to try this dealership out. By far the most professional and reliable service center I've been. I was very disappointed of the dealership in my neighborhood. This place however is very transparent and professional about the entire process. They even send you a video of the entire process!

Jessica Bierschied

What an incredible experience from start to finish. I have been loyal to VW for six years now, and have leased two cars from a dealer in the Seacoast area and have had nothing but trouble on top of trouble. Within 5 minutes of being at Quirk VW in Manchester I knew I made the right choice to leave my former dealership and give Quirk a try. Joel L made the experience even BETTER. I cant share enough positive words for how incredible every single step of the process was, and how QUICK it was. There was no tricks, everything and everyone we worked with was up front, there was no haggling, just ease. Joel made sure we had all the info necessary, and conversation never felt forced and my husband and I never felt like we were being duped or "sold." I will continue to buy my cars from Quirk in the future and my husband will seek his next car when the time comes from Quirk. Thank you to the whole team!

Z P

Not a bad experience a little strange

Nor Easter

Walked in to look at a car, only to be told in no uncertain terms that the type of car I wanted to test drive isn't allowed to be test driven. I went directly to a different VW dealership and was able to test drive the same type of car I'm interested in. No sale from me will happen at Quirk VW in Manchester. Way to push away a VERY potential customer away Quirk VW.

Bryan Larochelle

Bought my 2012 Passat pre-owned in 2014 from Quirk and routinely bring it there for service (routine maintenance, etc.). Every time I bring my vehicle in, I am treated like they care. Not fake care, genuine care. The people there, no matter who I've spoken with, treats their customer with the equal respect and value you hope to get from them. I've had one service mishap and they took full responsibility. The service manager called, owned the mistake, and explained what he'd do to make it right. And they did. I would recommend anyone to buy or service their VW here.

toriwaterman .

I went in on Saturday knowing the vehicle I wanted & the payment. Quirk was amazing at making this happen & I picked up my car the next day: seamless!

parker diamond

Quirk provided me with the most awesome buying experience I've ever had while buying a new car. Matt the salesman was fully prepared with 5 Star courtesy and info needed to expedite me through the process of obtaining a new vehicle. My wait time was about 60 minutes after walking through the front door to talk "turkey" and trade in my slightly used VW Jetta. I had dealt with a competitor in the area, same product, same details, same everything-Quirk shined in every way. I would highly recommend to anyone the fine services offered by them. We love the new car and we love Quirk-hands down-they are 5 Star awesome. No financial gain or promotion was offered or suggested in the granting of this review.

Pam Bloom

FIVE STAR ....Bought a beautiful new Passat from salesman Jeremy Lent. From the minute I walked into the showroom Jeremy was there to show me all the choices I had buying a new car. There was never any pressure to buy and he was so knowledgeable in all that VW cars had to offer. LOVE LOVE my new car. Jeremy went above and beyond to make this experience that most people dread, to be a seamless transaction.

Ethan Drew

Oil Change, best price others were almost double

Liam J

Great dealer, gave me a great deal on a new GTI. Don't remember the salesman's name but he was older, probably in his 50's to 60's and was very enthusiastic and wasn't an ass.

Barbara Jester

A fantastic dealership and outstanding service. Bought several cars here over the past 10 years.

janelle kelly

I just purchased a 2011 Golf , my experience here was incredible. The minute i stepped out of my car, Paula Grimard was right there to greet me at the door. She was so friendly and made me really feel comfortable about purchasing a new car for my first time. One of the managers Frank was incredible in doing everything he could to get me this car. I can't thank everyone at Quirk Volkswagen enough for everything they did for me. I will be sure to send anybody looking to buy a new car. You have incredible people there. They really know what they're doing and they are so welcoming. -Janelle Kelly

Ritarose Williams

I got scammed! Do not purchase the Maintenance package! I paid $500 for the maintenance package and on got $180 worth of service. They didn't bother to tell me that there was an expiration date of 3 yrs. I go in for service based on the sticker they put on my window after a service, it says either by this month/year or at this mileage. I followed that but only after 2 services of $90 each I'm told the maintenance package has EXPIRED!!! I went in yesterday for my 3rd maintenance and had to pay $90 because they would not honor the $500 maintenance package that I only used $180 worth of service. They are the ones to tell me when to service my car but they sold me the maintenance package knowing if would expire before I could use the entire package... They are scammers!! I was going to purchase another Jetta this month from them but they lost a life long Jetta customer. I'll be reporting them to VW Corporate as well as the BBB!!

Christie Raymond

Great sales team! Nobody was pushy, and I left with exactly what I wanted!! And the follow up has been impeccable! I would definitely recommend them!!

Jamie Hardy

Will was awesome! Told him I was test driving 6 different cars that day after being to one dealership already. He let me drive it and gave me his card and didn't try to sell me knowing it was only 2 of 6 cars I wanted to drive. When I went back to buy they kept getting creative to get me into what I wanted and needed. Was going to get a 2019 Sel R Line tiguan, saw a 2018 premium Tiguan in the showroom and they got me into that one for less! Awesome dealership.

Mary Donohue

By far the best car buying experience I have ever had. Went in there at 6pm, drove out within an hour in a brand new GTI. Couldn't be happier with the cars performance. The sales manager, Keith, runs a great team. From the salesman fairly evaluating the trade, to the accountant making the loan paperwork painless, to the kind and knowledgeable young man who showed me how to use all the gadgets on my brand new rig....it was an amazing experience (something I never thought I would say about buying a vehicle). The best part? I didn't feel pressured into the sale...which made me feel even better about my decision. Thank you to all the fine employees at Quirk VW Manchester!

Shawna Lemire

Great experience buying my new convertible Beetle! Everyone was very friendly and professional, with no pressure at all. Big thanks to Tyler, Keith and Jason!!

Joshua White

Great team, easy to work with.

Phil Whittemore

They are ok if you are buying a car. The after sales support and service has been just terrible for me. I had numerous issues with the car new. And when it went in for service for a warranty item the car came back with scratches inside and outside. I called the service manager after he gave me the wrong email to contact him and they said they would call me back, never heard back from them. Unfortunately this is the norm today, technicians that are forced to rush through a job and not do it correctly. And service folks that are just too over worked to help you. This is why I never go to dealers, they just don't care post sales.

Miles Tobey

Body shop is a joke. Took my car for 2+ weeks to replace fenders and hatch for warranty. Rescheduled my pickup time at least 5 times. Drove an hour to pick it up after I was told it would be ready for Monday at noon. Never got a call updating me and came only to find out they’re only just now painting it. Professionalism is a joke here.

Tim Mckinnon

In the waiting room for a 60$ oil change. Going through cable stations and theres no basic cable lol. Good job VW.....back 1 year later. Trying to use WiFi they offer and it's to slow to load any pictures let alone use a video service.

Tracey Harris

Easiest car buying experience I have ever had! Ask for Brian Grogan - extremely helpful, friendly and efficient. Thanks Brian & Quirk!

Brice Repolt

Had a 9am appointment, made last week, for an oil change & tire rotation. I arrive promptly at the scheduled time. Did not get the car back until nearly 2 hrs later. That is not acceptable. The scheduler should not be overbooking (if that is the case) or, If unforeseen delays are occurring, the service writer should be informing the customer who is patiently waiting in the waiting room. I have chosen Quirk VW in the past for their impeccable service and, clearly, today I was disappointed.

Nikki Marie

Peter Lee was really kind, it was nice to have someone who actually listens to what I'm interested in, what I'm looking for, can feel comfortable talking to and also feel able to easily keep in touch with about cars I had liked! Thanks for the great experience especially when I had a bad one at another dealer the same day.

Caio Rolim de Freitas

Great place to service your VW. Courteous and attentive personnel. Comfortable waiting area. Also a great place to buy your new VW. Attentive sales personnel without the unwelcome hard sell practices.

Lena Jenkins

I couldn’t be more pleased and happy with my new 2019 Jetta. What a smooth easy process. My best friend bought her VW from here and highly recommended I go to Quirk. I am glad I did! We were treated as if we were part of their family. Thank you very much!! Lena Jenkins

Thomas Stewart

The selection was excellent. Sales and office were great to work with. I'm a very happy customer!

Linda Larose

I have bought three cars from them in the past two years and they are great! Very helpful, friendly, asked when I bring my car back for service, they are considerate of my time and take great care of my car.

Rebecca Ellis

I had a wonderful experience with Joel Lombard and the rest of the team at Quirk VW. I came in with the intention of test driving a Jetta but not expecting to make a decision that day. I was weary from looking at other makes and models at three other area dealerships. During my test-drive, I fell in love with the vehicle. Joel was attentive to what features I wanted and found a trim that was right for my needs and budget. I was provided with many different payment options. I feel like I had a very fair trade-in value for my former vehicle-- double than what other dealerships quoted. I didn't feel pressured at any point in the process. Upon picking the car up, every employee who was free at that moment was dedicated to processing remaining paperwork and preparing my vehicle. They also took the time to educate me on the vehicle's features and how the fancy touch screen interface works. Finally, they let me have a final moment alone with my old, beat-up trade-in...It was emotional! But I am so happy with my new Jetta and my experience at Quirk. I highly recommend stopping in if you're looking at vehicles.

Maria Altobello

This is the fourth VWI buy from Quirk, all from the same salesperson - Cheryl. They have all been great experiences, and I can't say enough great things about Cheryl. Unlike other dealers, I don't feel the hassle. They take the time to listen to what I want provide me with top quality service.

Ashley Merithew

I had a great experience in the sales department. Bought a car from them back in 2014. They were very helpful and still continue to be helpful. I sometimes go in just to ask them questions about different options when it comes to cars and credit and such. Keith L. Goes out of his way to answer all of my questions and is an exceptional sales person. I've been to a lot of car dealerships and have dealt with dishonesty but not this place. They would rather keep getting a returning customer than be dishonest to get one sale. I highly recommend this place for buying a vehicle.

Tanya Call

Everyone at Quirk VW has been absolutely wonderful, especially Frank Carnucci; he did everything possible to make it happen and I'm extremely grateful for his hard work! Also, a big thank you to Brian and Dana for being equally amazing! Much Love, Tanya

Mike A

This was our fourth Tiguan and our experience at Quirk was fantastic! We walked in with an idea of which vehicle we would like to see and they went out of their way to accommodate us. Our trade in was assessed to our satisfaction and the payments were perfectly within our budget. Dominic, Brian, John and Troy were great. I highly recommend anyone looking for a VW to go to Quirk.

Christine Morris

My experience at Quirk Volkswagen Manchester was superb. My Sales Consultant, Paula, was friendly and helpful. Although she did not have the car I wanted on the lot, Paula found one for me within a week. It was definitely worth the wait as I love my Jetta. Delivery was quick and easy and I was not pressured to buy all the extra's. I would definitely return to Quirk for my next purchase.

Jaimie Curran

Only three stars because while the service is always satisfactory, however regardless of how I book an appointment, either online or over the phone, whenever I show up at the appointed time they tell me that I’m not in the system and act like it’s putting them out that I’m “walking in”

Sean Powers

Always look forward to dealing with Dominic! Great experience and he worked with us to lower our payment and get exactly what the wife wanted! We are a 3 car family, and they are all VWs from Quirk!

Crystal tejeda soto

Dont bring your vow here they have no glue of what they are doing 6times in 2monthes and still cant fix the gas problem

Kelley Fitzpatrick

Devon Koza not only made it easy to get into a beautiful blue Jetta he made it quick easy and stressfree as well. He listened to everything we wanted and were looking for. Brian also helped us with the monthly payments we wanted to stay around and made it happen for us. They both have wonderful customer service and I definitely recommend them.

Jason Kearney

Went to several Volkswagen dealerships in my area before going here and Quirk was the only one to give me the car I wanted in the payment that I could afford and the salesmen were very nice and professional.

Johni Brown

John G. Service Manager is the best!

Rebecca Napsey

I went in to see if I could possibly get out of my lease. Went in looking for a Tiguan, and came out with one!!! I was greeted at the door by Will, the sales rep who sold me my car and it was the best car experience I’ve ever had. Everyone was very nice and polite. They answered all my questions so I could understand them. I will definitely recommend coming to quirk to get a new VW!!!

Wesley Rhoads

The most professional Volkswagen dealership I have ever been to. Fair pricing every one that works there is dressed very professional. An added bonus is that they don't play the typical car dealership games, and they do not pressure when it comes to sales.

Jesse Keil

One of the best car buying experiences I have ever had. My sales representative Dana was truely a pleasure to work with. She made everything quick and easy. Cameron, in finance, made it easy to understand the paperwork and took the time to go over some products that would actually benefit me.The GM, Frank, even came and thanked me for my business. Will definitley recommend Quirk to anyone I know looking for a VW.

Paul Cocciardi

Devon and the staff were helpful. It was a good experience.

Mark Murphy

No high pressure sales here

Andy Lee

Collected my car and dropped it off when promised fully valeted. Fair price for an excellent service Highly recommended.

Fred Kix

Joel was our sales rep., very kind, spent a lot of time with us to make sure we were happy with our selection

Michael Stark

Dominick was great to deal with and very helpful.

Faquer Silly

Quick 30k service ...Best VW dealer in an at least a 250 Mile radius. Bought 3 new VW's from them so far and will definitely buy more from them.

Katerina Kritikos

My husband and I had a great experience with Quirk Volkswagen. Our salesman, Rob, was extremely knowledgable and friendly. The management/finance team worked with us pricing and we were able to drive our new car off the lot same day. Can’t say enough great things about the team and our new Atlas!

Walter Medley III

Cheryl Vallee was a great person to help my select the perfect vehicle for me. This is my second transaction with Quirk VW and with Cheryl Vallee. This is the only place to go if you are a Volkswagen fan like I am

David Norris

Had a great experience working with both the sales rep (Mary Stevens) and sales manager (Keith Lefebevve) at Quirk. Friendly, honest, listened to concerns over pricing and my budget limitations and really worked to find a way to get me into a ride that was much needed. Highly recommend stopping in!

Ronan Dunne

Quick and easy with no sales pressure. Just bought a 2018 GTI. Dealt with Cheryl over email and got prompt, straight forward answers and a firm price. Dealt with Joel for the test drives, he was polite and really let the car sell itself. Didn’t get a great price for my trade, so took that off the table and paid the sales price. Quick and easy transaction, financed in minutes (don’t recall the Finance Manager’s name), got me a great rate, then we walked through getting my insurance and the paperwork for registering in MA sorted. No sales pressure, quick and easy dealings. I drove an hour from MA for the price. Well worth my time. They did quote me what seemed like a high quote for time/$$ to install some accessories, so I passed on that. However, they were upfront about it, so no issues there.

Dave Gibson

I live in VT and got the whole deal setup online. First number was the best number and the final number. No BS. No "let me talk to my manager". Showed up and car was ready. Boom boom. Out the door and driving a sweet GTI.

River Song

I just received the most horrible customer service at this Dealership, when I spoke with the General Manager, or who I think was the General Manager, I had the impression that he had something better to do than hear my complaint and my suggestions. I am never having anything to do with this dealership. I would suggest you drive to Nashua if you are even thinking about going to Quirk Wolkswagon in Manchester NH?. The only person who was even remotely courteous was Matt Joseph. When I mentioned my horrible experience, Mr. Joseph apologized for my treatment. I was also notified that even though my replacement was under warranty, I would have to pay $115.00 for the Dealership to install my mats, 2 minutes work for $115.00, completely unexceptionable, which comes to$3450.00 an hour for labor why and how could a Dealership charge over 3000.00 dollars an hour?

Jennifer Bohan

Best place to bring your car!

Michael Carey

Got a Jetta last night from Tyler Lessard. Had an excellent experience from Tyler, and I love the car. Thanks again, Tyler!

Scott Sainsbury

This is the place to come if you want to buy a Volkswagen. Make sure you ask for Dom

michael rennie

Awesome diagnostics....repairs and parts alittle pricy..but over all great services

Adriana Acosta Rodríguez

The customer service is fantastic. All the sales team are very professional, they don't push you to buy or make rush decisions. I got the information I need to make the right choice and they really take the time to work with, explain everything in details so you can feel comfortable with your new car and happy about your decision. Great service, great experience.

Amrit Chapagain

Hated it. Not a happy customer at all. They definitely lost my business. They said they would get me a car from Quirk at Massachusetts but instead at the last moment the played me and told me they couldn't get the car and if they do it it would cost me 700$ more.although they had promise me earlier to match the price and get it to new Hampshire without extra cost. Ridiculous the sales guy name is John. Don't understand why everyone is giving them 5 stars. They must be their family members writing the review. And one last thing Quirk don't save you money at all as said in the catchphrase of their commercial.

Maryanne Beyer

Very impressed they have done a 180 I stop going there because the old manager was inappropriate to me ... About 5 years ago .. I have always really trusted the car sales people

Yev M.

Have never had a such a horrible experience with any auto business. Service department promised to call "right back"... After a couple days of waiting receive no call. Decided to get car towed to the dealer where they decided to wait for the car to be unloaded to come out and say they don't want our business. Jay was extremely rude and disrespectful to us. Will make sure to NEVER recommend anyone to this business...

George Bausewein

My wife and I bought a new Golf recently from Jeremy Lent at Quirk VW. He was very cordial and professional throughout the process. He took great care to describe the car's benefits and patiently answered all the questions we had. We worked with the financial people as well as with the person who showed us how to use all the high tech products built into the car. Everyone made us feel welcome and we never felt we were be pressured into buying more than we wanted. All in all, the people at Quirk were great and we are very happy with our purchase.

Laura Culbert

Honest, straightforward,easy,fair, professional,friendly,by far the best dealership I have ever encountered! From the ladies who work the cashier's window to service guys and the best ever sales floor staff! You can be sure they will treat you like a human and never make you feel pressured or stressed! Thank you Quirk for renewing my faith in the Volkswagen name!

Kelly Soper

My experience was fabulous! They were very professional and eager to help me out! I couldn't be happier!

Mark Medeiros

Was in for check engine light. Kept me informed along the way. Made some suggestions and minimum wait time.

Bo Widmark

Great service in and out of the shop!

Izzy Jay

Just got a new 2016 Volkswagen Jetta TSI TURBO for low money a month. Paula and Matt helped me and my mother out a lot getting this car. Customer service was perfect and so wasn't the process !!!

S

I picked out my new 2012 eos yesterday and absolutely love it! I always receive excellent service from every employee I have encountered. Jack in the service department is awesome. Additionally, Frank (GM of sales) and Melissa were a great help along with Cameron. Overall, excellent experience and will be back for service in the future!

Din B

Jeremy Lent did an outstanding job of helping me purchase a vehicle! Highly recommend this dealership and Jeremy

Hoon Sang

I brought my VW CC for airbag recall. Service advisor Matt is extremely friendly and respected my car. I had very pleasant visit even with a recall visit.

Rodric Carkhuff

Just purchased my new jetta from Quirk VW! My sales guy was Tyler Lessard he was the best sales person ever! Thanks again

Danny Finocchiaro

As a new buyer of a Diesel fuel car, the salesman/manager never gave fundamental winter maintenance info.This negligence resulted in problems and unnecessary cost. My family purchased 2 Volkswagen TDIs in the summer of 2017. As a new buyer of Volkswagen Diesel fueled vehicles it should be fundamental that the salesperson or manager provide critical winter maintenance awareness. (In light of living in New England) Due to winter temperatures my car's Diesel fuel congealed and this resulted in a need for a fuel flush and filter replacement, none of which is covered under warranty. Temperatures in New England always drop to temperatures that can impact Diesel fuel, yet the team at Quirk Volkswagen never informed me of the need to add an additive to the fuel as a preventive measure. The team's negligence with this matter is uncalled for, it should be fundamental that they inform buyers of these potential issues in order to ensure that there will not be unnecessary problems months after purchase.

Mike Appolo

Great car buying experience! No games, straight talk, and very fair on the trade-in!

Michael Kaminski

Sales manger and the salesman were great.. Finance personnel need significant improvement and possible replacement. They still owe me a refund after 90 days.... unacceptable. I am angry! I hope the owners read this and get back to me!

Cameron Lilley

Great place to do business with. The sales manager Troy made this a fun relaxed experience. He was a true professional from start to finish. We never felt pressured and drove away with the car we wanted within our budget. It was clear that the staff knows their product. I went in expecting a battle and left feeling like family. Brian had us approved in minutes and paperwork came out quick. If your tired of the usual car game this is where you go. Great job guys!

John Cadiero

Great experience. Kind and professional staff. Got me in and out quickly.

matt balfe

Had a great experience shopping here. They offered a fair deal from the start - on the lower end of the KBB good deal. They did a nice job working with me to find the car and value that was right for me. Honest value for my trade in as well. At no point did I feel pressured or that I needed to argue for a more fair offer.

Elaine Wammack

Dominic Aquilino goes the extra extra mile. Always prompt, courteous responses. Takes his time to speak with you to learn your vehicle needs and desires and always delivers. He is available before, during and after the sale/lease and never makes me feel like the pain in th a** I know I can be. This is my 2nd lease with Quirk of Manchester and I'm not disappointed. I have no doubt I will be returning for yet another Quirk Manchester VW vehicle when this lease is up - just hope Dominic will still be there.

Dave Whipple

This is the second car I have bought from Manchester. They really like to make it easy and not battle to buy a car. I love the TDI, Why the jetta is rated at 43 I have no idea. 49 mpg today and i have gone over 50 many times Talk to Scott Elliot he will get you in a car that you will love.

Lisa Hellmer

I just bought my first new VW and I love it! If it had not been for the great service at Quirk the experience would not have been the same. The sale person was friendly, personable, knowledgable and honest. His sales manager was also very friendly, honest and I felt very comfortable there and never pressured. They always checked up on me during the process and made me feel like an important customer. Everything was clearly laid out for me and I left all smiles. Thank you Quirk for a great car buying experience!

RYAN HARRIS

I had a great experience at Qurik purchasing my new car. They have a friendly and knowledgeable staff and offer their vehicles at a fair price. You can be in and out with a new car in no time, I did a lot of the pre-aprovals and such online before going in, that may have helped speed up my process.

Alan McIntyre

Good looking people, good looking cars, GREAT looking price. When your mom kicks you out of the house and takes her car back, or, if your wife leaves you for your next-door neighbor and sets your current ride on fire, stop by to see the good guys at Quirk. They'll do you right, even if your ex-wife wont anymore.

Kristina Motta

We recently leased a 2018 Tiguan from this dealership and had a great experience overall. Specifically working with salesperson Jeremy Lent was awesome. Ask for him when you go in. He's a very nice, straightforward guy (not too sales-y like some where you feel you can't trust them), and worked with us in a patient, pleasant and fair way to get the numbers where we needed them. We had originally asked for a certain price and walked out when it wasn't met. At the next sales promotion event a week later we contacted Jeremy directly and he was very responsive (even on a day off!) and the dealership got us the numbers we needed. I was a bit surprised they didn't contact us to make a sale when the incentives changed as I've been pursued by dealerships in the past, but that's not necessarily a mark against them. This dealership also gave us a great value for our trade-in. We shopped around and a dealership I won't name in northern Mass was going to give us almost $2,000 less for our trade. Overall great experience. I have also had prior vehicles serviced here over the last few years and have had no issues with their service department. Now, we'll see how the lease return process goes in 3 years....

Lucy Fournier

GREAT EXPERIENCE!! Salesman, Craig Nowak was very courteous, helpful - not pushy!! We negotiated a deal over a couple of days. I went in on a Saturday morning to sign papers on my new Passat and was in and out in just over an hour!

sarah imbimbo

I was recently working with Joel over at Quirk Volkswagen in Manchester and the whole experience was ideal start to finish. Joel was able to find me the vehicle I wanted in no time without any pressure that you would feel from most dealerships. No gimmicks or strings trying to sell me on a car he let the quality of service speak for itself. I am beyond impressed on how fast I was in and out and more than happy with my choice of Quirk and it’s team. I recommend not only Volkswagen (considering this is my first) but especially Joel and the Quirk team and will definitely be returning for future cars as well!

Russell Ouellette

I bought my mother’s 2010 Hyundai Elantra for a state inspection. I know it is a Volkswagen dealership but the state inspection at $29.95 is the cheapest around, and I service my Tiguan there. The first thing I noticed was a change in personnel. Except for one service advisor. I must say the personnel changes is a big improvement from the last management team. I was greeted warmly by Matt Joseph my service advisor and he took care of all my needs, even though I did not bring in a Volkswagen to service. I asked Matt who the technician was that was performing the state inspection. His name was Cameron Dube. I asked Matt to ask Mr. Dube to install windshield wipers that I purchased at AutoZone because I thought a Volkswagen dealership may not carry wipers for a Hyundai. He was more than happy to accommodate my request, and was finished in a timely manner. My vehicle was returned to my in the condition that I brought it in. I highly recommend Quirk Volkswagen for any automotive services.

Jamie Morse

Jeremy and Joel were great! They were patient with us while we were explaining everything we wanted in our new vehicle. If you’re in need of a new SUV I highly recommend Quirk VW and see joel or Jeremy. Tell them I sent you.

Lena Vitagliano

Always a positive experience. Sales or service ...quality!!!

Cathy Rogers-Holmes

Love my new Beetle! I went in to "kick the tires only", but decided this was the perfect car for me. The Dealership was also very professional and friendly. Great experience! I would highly recommend Quirk. A+++

Rene Pivin

Had a great experience. Thanks Dominick for hooking me up with my GTI! Would recommend these guys and definitely will be back when I need another vehicle.

Peter Rhoades

Just bought a VW Tiguan there this week. Was very surprised by the whole transaction. I was hoping for a good price but not expecting a very fun experience. They said hi to me but left me alone to enjoy looking around the lot without bothering me. Once inside they kept things casual and quickly worked toward getting me a price whereas other dealerships play games and do lots of chit chat to hold you there for hours. We talked a bit about the price (always a bit of negotiation they expect) and came up with a fair price so I bought the car. They gave me a much better price than my local dealer and they made the process fun and easy. Not sure if they could have done anything to make the experience any better. Thanks you Dominick. (salesperson)

Peter Perlmutter

professional and courteous meeting, with a bit of humor. Easy to come to agreement. Car was ready within an hour.

K S

Best VW dealer in the area! Will greeted me at the door and was extremely helpful with answering all my questions. Overall, it was a great car buying experience and I love my new Alltrack.

Logan Gagne

Service department is good, but the sales department is downright rude. My experience with the service department was generally positive. I had some warranty work done here on my 2016 GTI in late 2017 (backup cam died due to water from a touchless carwash, replace recalled fuel suction pump, replace recalled sunroof seal). All work was done to a satisfactory level, my only complaint related to the whole service process was that they estimated it would be done by end-of-day, but it took until the end of the following day. I don't really blame them for this though, because the delay was due to the backup cam part being fried by water and they needed to order a new one. This was not a known variable when I asked for the estimate. The only reason I was even upset about this at all is that it meant I had to drive their loaner auto Passat for an extra day instead of my 6MT GTI. On the other side of the spectrum is their sales department. I had reached out in early February 2018 looking to requesting info on a new 2018 Mk7.5 Golf R, and specifically requested to get on a waitlist. I received a very terse reply from a saleswoman named Cheryl that amounted to "we don't know, but I can let you know when we do". I checked in a few months later and got about the same reply. Another several weeks later the Golf R forums start exploding... they're stateside. Sure enough, I check online and see several 2018 Rs listed on the Quirk site as available, including one that exactly matched what I asked for (White + 6MT). When I reached out to the saleswoman I had emailed before asking why I see the car online but never got an email from them, the reply was "Oh, we've only known for a few days. Let me know when you want to come in to sign papers". At this point I knew I wouldn't be doing business with these people. I'm looking to buy a $40k car and they can't even send an email to tell me it's availble? Not only that, but for my initial requests for more info they didn't even put in the slightest bit of effort. A quick google search showed me the media packet available on the VWoA site with the release info for the 2018 R as-of late 2017, but they couldn't even give me a link to that. To be fair, this was a bad experience with ONE saleswoman, not the entire team. However, I was actually upset enough to submit a complaint to the dealership about my bad experience. From the total lack of response I got I'm guessing either the same saleswoman managed to intercept it or they just don't care that their salespeople are rude. Either way, they won't be getting my business. In the end I'm actually quite happy that the Quirk saleswoman was so rude, because I ended up buying my car from Gene Langan VW in Glastonbury CT and have nothing but awesome things to say about the entire experience there. TL;DR: Service department is good, but a saleswoman was so rude it pushed me to a different dealer, and Quirk didn't even care enough to reply to my complaint about poor customer service.

Dank Wizard

Jeremy Lent was simply the best. Very professional, helpful, and not to mention INCREDIBLY handsome.

Anders Benson

Great team of people! Whenever I have visited this particular branch, Jeremy Lent has been a fantastic help. He is very knowledgeable and will bend over backwards to assist his customers any way he can. If you're looking for a VW, he is the man to talk to!

google user

Stay away from this place. They took advantage of my wife for the final time after purchasing multiple vehicles. Gouged her on the price of two new tires. Charged her more that what I paid for 10 ply truck tires for on my F-150, then ruined the spare while taking them off. Over $530 for an oil change and two little car tires...really guys....

Megan Dessanti

Great service and very friendly staff. But you are going to over pay for a lot of their services because it is a dealership. They wanted to charge me $80 for an air cabin filter change. That's not worth it at all. Sure you're paying for the labor too but the item itself is like $5 OEM on ebay and most cars are can easily change the filter as well. Also wanted nearly $400 to change my rear brake pads and rotors when I can do them myself for nearly a third of the price (~$150). It's a great place if you need something done...but just make sure that you're aware you're going to overpay for everything, when you can get it cheaper done elsewhere. At Tire Warehouse they will align my 4 wheels for around $20. Here, they will charge you $80-100. Check your prices and be smart with your money.

Beth Lomer

Bought brand new Jetta from Georgina and I was beyond impressed. She made me feel at ease and really knew her product! It was a great experience.

James William

Brought my EOS in for regular maintenance. The work was performed quickly and completely. The technician even sent me a video of my car's condition! So cool. I will be back.

Corey Austin

I highly recommend Quirk VW. They gave me great experience! I walked in with the expectation of test driving one car, Scott put me in it, and answered all the questions i had regarding the finances; simply awesome customer service. He awesome service got me a car I wanted in days, ready for my new life in NH. His around a round he clock customer service was greatly appreciated. Thanks Scott!

Don Ploss

Was good did what was required.

Kristine Paez

I was SO impressed with the honesty I received from the fellas here at Quirk! Unfortunately my car was junk (I wasn't surprised), but even though it took over an hour for them to inspect it and the going rate for an hour there is, $115.00, they felt so bad that they didn't even CHARGE me!!! I'd go back there any day☺ -they're very nice people to do business with. They also have chairs, TV's, as well as tables to eat at, free coffee and bottled water! This was specifically at the Volkswagen part of Quirk, but I'm going to go ahead an assume it's like that in every building at Quirk. Quirky name? Lol, but NOTHING Quirky about the way they do business. Good luck with YOUR car, and I hope it all works out for you!

Amy Pinto

I bought my Jetta through Jeremy he was great.He took his time to help us choose a car and his knowledge was so helpful. I bring my car for service and the team is wonderful especially Matt he is very friendly, attentive , and thorough. Great team at Quirk !!!

Lisa Berry

I love my 2019 Jetta and thank you Quirk for making it a fast and painless process! I will recommend you to everyone.

Mary Davis

We are so happy with the lease purchase of the VW Jetta for our daughter. Our sales consultant, Brian Grogan, was extremely professional, friendly, and made us feel at ease. He was knowledgeable about the product/model - He made us feel good about our decision to purchase/lease a VW as we had other brands in mind. He gave us a very fair deal and never pressured us in any way. I highly recommend Brian Grogan. I will be buying a car myself next year and will be sure to seek out Quirk VW and ask for Brian!

Julie Cecere

Do not go here! My mother leased an EOS at Quirk. I believe the guy's name was Craig that she leased from. Not 100% sure his name. About a month after leasing my mother got cancer. She did not drive the car for a year due to her illness. When she was told it was time for hospice we went to break her lease with about 50 miles on the car. The staff could not have been ruder or less caring and unsympathetic. In fact they wanted nothing to do with us. Craig (car salesman) who was so nice when we leased the car wouldn't even give my sick mom the time of day. He brushed her off and sent us over to some jerk who was telling us it would cost $20k to break the lease. No one even acknowledged that she was sick. Instead they just tried to wheel and deal with us and give us the run around. Long story short my mom passed away last year and my dad dropped the car off. Now they are after him for money for her lease. Heartless staff!! They Were so rude after they made their sale!! I would never step foot in there!

Christopher Casella

I’ve bought two cars from this dealer and had a great experience both times. Joel was knowledgeable and helpful as a salesperson for our most recent purchase. It’s a no-pressure sales experience and they were fair on pricing of new car and our trade in. Glad to have chosen Quirk VW Manchester for our second VW!

andriko ilyuk

Stop by for some warranty work, amazing Place amazing service advisors!

Chris F.

Typical car dealership. Nice personnel if you're looking to purchase, otherwise not so much. Very posh interior. Dealer cost for VW repairs in the stratosphere.

angelita colon

I’ve never even been to this dealership however the customer service over the phone was so terrible. The service personnel asked me which key I was looking to order and I asked what the price difference was. He said well usually people who call to order already know what they’re going to order and that I wasting his time by asking him a question the parts person would know. He was just incredibly rude so I ended up calling the commonwealth Volkswagen dealership in Lawrence and what an improvement it was. I felt like a valued customer and an additional bonus was that the service ended up being cheaper. I’d rather drive the extra 20 minutes than give this place a dime.

Laura Belback

Didn’t feel pressured at all. Second lease through Quirk because of the atmosphere. I went to two other VW dealers before I decided on Quirk.

Emiliya Gerges

Last week we have purchased 2011 VW CC through VW Manchester and we really got a good deal. Our sales rep was Patrick Irving - awesome smart guy, very knowledgeable about the cars, he met all our needs. I definitely would recommend him as sales consultant. We had great experience and amazing deal for our limited budget. Thank you all.

Shelley Jenis

Robert Brison of Quirk Volkswagen in Manchester, NH is the most helpful sales consultant I have ever encountered. Customer service at its best and love my new Tiguan!!

Denise Metcalf

Brian and Jeremy were wonderful to work with. They were pleasant and answered all of questions while addressing our concerns. I highly recommend Quirk VW.

Britt

If I could give this place no stars I would. The staff are so rude and not helpful at all.

Lynn Libby

Just bought my new car from here and couldn't be happier with the service I received! The sales person (sorry I forgot his name) I had knew the inventory well and was patient with my crazy 2 year old. I told him what I was looking for and he showed me the options. The sales person even went out to help clean the car to get us out of there as soon as possible (as he knew my son wouldn't take much more). Everyone there was friendly, knowledgeable and straightforward. My son loved the monkey in the tree!

Jake Paulenka

Very nice and helpful to help me and my dad with looking for a car

Joker

Great service team, Jim and Alaina are so funny, makes being there kinda fun

Charles Larkin

There for work. Very professional, good humored, played it straight. Not sure if I'd buy a Volks, but I would be willing to shop these people.

Lori Girardin

I had an exceptional customer service experience with Jeremy Lent (sales) and Troy Demers (management) during my recent visit at Quirk VW. Jeremy was a great listener, kind, and very patient as we discussed the different models and trims I would be interested in. Troy was very professional and understanding when it came to presenting me with finance/lease options. Car shopping doesn't have to be scary if you visit these guys at Quirk! I felt very comfortable working with them without getting a pushy, this-deal-is-only-good-today vibe. I highly recommend this dealership to anyone looking for a VW.

Linda Diianni

Great people! Great service! A pleasure to do business with. Love my new Jetta. Thank you all.

Rachel Baker

I simply could not have had a better experience with Jeremy Lent at Quirk VW Manchester. It started with a professional greeting and ended up with hugs and pictures of my new car. Jeremy was professional, knowledgable and just a good person to work with. His knowledge of the VW product, the financing available and his kind, patient nature made the experience one that I will not soon forget.

Joe Holt

Good service very helpful great place to wait if you need to free coffee water and WiFi.

David Vaillancourt

I had a very good buying experience, great car, Passat, and the service department has been organized and thorough, just basic service so far.

Brandon Pelletier

I left Autofair VW in nashua for them. They are so great. Autofair missed my WARPED ROTORS. I AM VERY HAPPY WITH QUIRK. EVERYONE IS SO NICE AND SERVICE IS GREAT

walk around

Bought my Volkswagen from Quirk and Mary, my salesperson was a delight to work with. She was polite and fun. She took my car buying experience to a whole new level. I've always hated the car buying process an how long it takes to drive away in a new car. She made it very easy, fun AND I was on my way, in my new car in no time. I will refer her to everyone I know or meet when it comes to a VW. THANKS!!!!

Pearson Souther

Great customer service, it was a real busy day there but still felt cared for by the staff. I did end up buying a used car they met my price point and offered me options that helped me rather than put more money in their pocket. Ask for Tyler Lessard and you will not be let down. Thanks Tyler and the quirk crew.

karissa Hardwick

Terrible experience. Brought my car in to be looked at and fixed. still under warranty.. i missed work and they denied to look at it because it is modified. Worse customer service ive ever experienced. DONT GO HERE.

joe dbag

we good ... I cud sell kars here i could see kars anywhere my boy came in here great place

Anthony Dikesta

Aways helpful

ZXman

Excellent customer service!

Andrey F.

Jay in service was extremely rude from the start. I called 2 days ago and no one called me back. When I mentioned that, his exact words were: “maybe we didn’t call you back for reason”. After I gave him pushback since he wasn’t even trying to accommodate me, he brought me outside and told me that he doesn’t want my business. Worst customer service I’ve ever had. Update: just went to another dealership after and was treated like a king. Was greeted by multiple people and they all introduced themselves with big happy friendly faces, unlike poor old Jay who didn’t even say his name or say hi for that matter, just stood there with a bewildered look on his face. I wish you the best Jay, hope everything is ok in your life.

Patricia Parsons

Best dealer ever!!! Awesome vehicles and the staff is wonderful and very professional!!! Thank you Jeremy for a great experience loving my new Passat

Danielle Johnson

Went into Volkswagen today with my mom to sing up for a lease. Her Passat, she was buying to own, suddenly broke down and Brian Grogan was extremely helpful in helping us find the right car and price for us to lease! He was very friendly and patient as we looked for the correct car. He was very thorough with explaining all the technological features of the new car. He even gave us a free USB cable, sunglasses, and a coozie! Now my mom has a brand new beautiful grey Jetta SE for a great deal with some awesome feautures! A remote starter with TWO key fobs (I am very jealous), sun roof, front and rear seat warmers, several safety features, and so much more. Brian and the team at Volkswagen Quirk are incredible! I highly recommend! Could not be happier with the service and the people at Quirk VW.

Timothy Sharretts

Wouldn’t buy a VW anywhere else. These guys are the best all around.

Jeff Porter

Techs are pleasant and well informed

Meg Gyles

We traded in an old VW for new. The Sales Associate we worked with was Matt Choquette. We live a few hours away, and Matt worked hard to make sure we had the choice of cars we were interested in all ready for us to view upon arrival, as well as all the paperwork that could be completed before our arrival. Love the new car! Overall, a great experience.

Rehan Mirza

BOGUS claims BOGUS customer service UNBELIEVABLY UNPROFESSIONAL.

Edgar Hernandez

Devon Koza could not have been more helpful!!! I was having a hard time trying to find a new car I loved, Devon listened to everything I was looking for and helped me choose the perfect fit! He and the entire finance made it so easy for me to trade in my old vehicle and get into my beautiful new 2019 Tiguan SEL R-Line!

Stacey Bruzzese

Great experience!

rareform82 .

I just bought a 2015 Passat Premium and I absolutely love it. Paula was my sales woman and she was outstanding. I would highly recommend her and Quirk VW. Also Troy the finance manager was great too and made things very easy for me. I originally spoke to Frank Carnucci over the phone and he answered all my questions and made things very smooth.

Kyle Ferdyn

Great experience, and made buying a new Tiguan a breeze. Love the new Tiguan, and all the fun stuff inside. Thanks to the Quirk Team!

Chelsea Huntington

I had a really great experience with Joel and the rest of the staff at Quirk. He was super personable, but also professional and knowledgeable. I actually ended up going to another dealership while shopping around, and returning back to Quirk because I really enjoyed working with Joel so much more. I would highly recommend!

Willem Suckow

I went in to get a day time light bulb. I just moved into the area from the west coast. The VW dealer out there would replace the light bulb for free. Here they wanted to charge me to replace a light bulb. I know its not hard, but now I gotta figure out how to do it. The parts representative was not friendly.

Amal Hussein

Amazing service and very reasonable compared to many VW dealerships. They are very transparent and go above and beyond to explain what's needed. I even got a video of my Jetta when it was lifted and the mechanic recorded the under belly of my car and showed me how my car was doing. I went there for a 50K service for my Jetta and I will be back here for all my future services. I don't even live in New Hampshire and I'm willing to drive up from Mass to get service at Quirk. Speacial thanks to Russ at the service desk who took the time to print out information about my cars service schedule and explained what my car needs for the next 100K to stay in tip top shape.Thank you Russ!!!

Steve Devan

We just bought a Beetle Convertible. The experience was fun! Everyone at Quirk VW, Manchester, was GREAT! So helpful and friendly, all that you would want in a Non-Pressure sale. Our sales person was Matt Choquette. He went the extra mile to help impress my wife on the merits of the Beetle. She was very comfortable talking to him about the car and he was quite professional in the way he explained the car with absolutely NO pressure. The decision to buy was hers based on the great information and friendliness he gave to her. We have never had the experience in making a major purchase such as a car as wonderful as the one we received at Quirk VW, Manchester. Thanks Matt, and everyone for the experience and especially the smile on the wife's face as she zips around town in her new bug. It is a far cry from the 1957 Bug Convertible I drove as a kid, but every bit as much fun! Now, if the sun will ever come back out............:)

Vance Thibault

Will was very courteous and knowledgeable. The financial staff were efficient and speedy. I got a good deal for what I negotiated for with very little debate. So far my new Tiguan has performed as advertised. I recommend Quirk VW Manchester if you are looking for a VW auto. This was my 1st time with Quirk and it was a positive experience.

barryalansongs

I want to give a special thank you to Quirk VW Manchester NH salesman Jeremy Lent for a wonderful buying experience on our nearly new Jetta. We bought it for our daughter and were so pleased with the way Jeremy took care of us with the purchase of a used car, we went back three weeks later and bought another Jetta from Jeremy for ourselves. If you live in New Hampshire and your looking to purchase a Volkswagon all you need to know is this: Jeremy Lent at Quirk VW, Manchester, NH. You will be happy!