Reviews of Portsmouth Chevrolet (Car Concessionaire)

Kristine Dumont

I went in for an oil change and tire rotation. Not only were these done, but they also let me know that my inspection was due, and instead of coming back another day they could just do it for me right then. That was really great, because it is difficult for me to find time to make it in for service! I was a little disappointed that the car-detailing is not a service that is offered any more. However, the sales manager was able to refer me to someone to detail my car, and it all worked out in the end. I appreciate the service team being proactive with all my car's care, and a huge thank you to Sales Manager (Mr. Lombardi I believe) for the referral for the car-detailing! This place has been great from start to finish!

Elizabeth Vanover

Bought a pickup truck here, one of the worst dealership experiences I've ever had. From the initial test drive (gas tank empty) to the scheduled pick up time (truck not ready) where I had to wait over 2 hours past the scheduled time, it was just a completely unpleasant experience. The dealership seemed to me to be completely disorganized and I would not go back to them again because of it.

Mark Budaj

took truck in for front end noise they changed wheel hub. that part went great but didnt fix the problem. dropped the truck back off for same front end noise , after they had the truck for 3 days i called for an update they said the took left front end appart and test drove 3 times and cant find anything. i picked up the truck and drove 20 miles and front end noise is still there, called service manager and tpld him i was comming back he sent 2 tech with me they hear it. they kept the truck to try and figure it out . its been 2 days since that ride with the 2 techs stikk waiting tp hear. they did put me in a loaner while they have been trying to fix my truck. noise started at 890 miles...

michelle lang

Our experience at Portsmouth Chevrolet was excellent. Elanor was an excellent, knowledgeable sales woman. Brad Solomon was a huge help in our car buying experience. I would recommend Portsmouth Chevrolet to everyone!! Love our new Chevy Malibu!!!! Andy & Michelle Lang

Jake macglashing

Worst experience I've ever had with a dealership! After having $2000 worth of work on my truck I try and leave the dealership and the battery is dead. The battery was a auto craft silver and six months old. They don't just die for no reason. They told me they changed my oil and I find my old filter on it. When I called them on it they told me they changed the oil but didn't changed the filter. But told me if I came down to the dealership they would give me one for free. Wow that's service!! Anyways if you are looking for a good Chevy dealership drive the extra 30min to concord and go to Banks!!

Alexis Andrus

John Zimardo was a great salesman, super knowledgeable and friendly! Can't recommend him enough.

Larry Smith

Had the best car buying experience! I always feel like I don't get the best deal but leaving Portsmouth Chevrolet I felt like the winner! I would recommend them to anyone who is in the market for a new vehicle!!!!

Brian Farr

Found a great car here.....ask for Jim....excellent service !!

Caitlyn M

Great all around buying experience. Everyone there was very helpful and not pushy at all. Would highly recommend!

Kristopher Crovetti

Increased the price for oil change and tire rotation by $30.00 I have been doing business with them for 18 year and 4 new car purchases they lost a long time customer scum bag move for not informing the customer.

Jim Cordell

I just left with the truck of my dreams. Overall a good buying experience. They valued my trade right, helped me with financing and showed me a value I couldn't refuse. Jay in finance was helpful with my less than perfect credit score. I shared with him about my recent divorce, and its effects on my credit and he pushed all the right buttons to get the right numbers and overall the most financially sound deal. The only thing next is to leverage this sweet truck on a Friday night ;-). In short, great experience, good staff, strong value.

Nate

I went in today, not thinking that I was going to walk out with a truck as I need. These guys did everything they could to get me out the door with something that I wanted. There were speed bumps that we hit, but no one stopped working on the deal. I got a great deal, and worked with some awesome people., and would recommend this dealer to anyone. Thank you guys, and I look forward to working with you in the future.

Peter Njue

Good service, coffee and chocolate chip cookies, cant go wrong with that.

Leon Duval

$345.00 seemed pretty pricey to replace a drive belt and a hose. Especially when other warrantee work called for draining the coolant (water pump and thermostat replacement)

Catherine A

Wow. Some pretty brutal reviews on here. My husband and I have purchased all our cars from Portsmouth Chevy, and we're about to go back for another. I bought mine through John McSharry (no longer there) and had an excellent experience. No pressure sales and took his time to educating me. John Miele worked with me in finance. He was a hoot! I enjoyed the relaxed environment of the dealership during my purchasing process.I go back regularly for maintenance as well. The people in service have always been kind and straight with me. The car (2012, 35k miles) has never had any issues. The few recalls I had done were completed swiftly. There are never any gimmicks to get me to replace the air filters or flux capacitors. Not so sure why there are such lousy reviews. Perhaps it had to do with buyers' attitudes? If you go into any business expecting to get screwed and you're rude to the salespeople, I doubt you'll leave there feeling good about the experience. I went in with an open mind and my typical sense of humor and left feeling taken care of, and more importantly, loving my car. I still love it, and I bought it 3 years ago!

Joseph Murray

Hats off to the sales and service at Portsmouth Chevy. I just purchased my second vechical from David Hilson. The entire sales them is most helpful, and an absolute pleasure to work with... One can rest assured they will go the extra mile to satisfy the customer, and provide a great sales experience through and through. Thanks again to the team at Portsmouth chevy! Truly a top notch organization!

Steve P

Always a good experience with Port Chevy, third new vehicle I have purchased here. I feel like I received the best price on my new truck and a fair offer for my trade.

Kenneth Bolster

Should be an option for no stars had issues with sales dept a year ago when i bought the car, now the car has issues so I take it in and they tell nothing is wrong. The day after in had in last time service advisor calls me and offers a specialist that will be in monday cant call out of work so i share my option with the service advisor bout that. She then rudely tells me its my problem then and hangs up on me. Next i call the dealership looking for a way to talk to the person that runs the dealership they wouldnt give me a number only and email so i email this person 2 weeks ago and have not heard back.

Justin Pizon

Walked in to look at a used Silverado, walked out with a brand new one. The sales person, Chris was helpful and never did i feel rushed or pressured. Actually, it took quite a while, because I wanted to take the truck home that day. Chris, instead of helping other potential buyers, stayed with me for hours, constantly checking in making sure I did not need anything. Hats off Portsmouth Chevy, great first time experience with your dealership!

Joseph Schwartz

Great service experience. Always a pleasure doing business with Portsmouth Chevrolet!

Frank Ferreira

Great and comfortable.

Bill Saunders

Great sales and service!

Shad Lawton

I was in the market for a full sized, crew cab 4x4 pickup and found Portsmouth Chevrolet through a car buying service I was using. I am glad I did because the entire experience was top notch. It was probably the best over-all experience I have ever had searching out and purchasing a new vehicle. The entire staff was friendly and it was clear that Portsmouth Chevrolet integrated the philosophy of a no pressure buying experience into the daily workplace. Options and extras were offered- but nothing was pushed. Eleanor was a treat to work with. Knowledgeable, friendly and accommodating in every way. I will definitely be calling her when the time comes to purchase another vehicle.

Eric DiChiara

2011 Chevy Cruze. Showed up without an appointment due to engine trouble, they took me right in and diagnosed it and put a temporary fix to get me through the weekend. So thankful for that! My appointment the following week took a little longer than I expected, however the work was done right, which is all that mattered. I felt that the service department was HONEST, which is the biggest reason I come back. The only drawback of coming to the dealership for service is the high price compared to other garages, however I feel that the work is done correctly and my car seems to just run smoother after service is done at Chevy.

Shirley Hawksby

Bought a Mini Cooper Countryman from Key Auto Center of Somersworth from a wonderful sales consultant named Wes Maynard.......The experience was wonderful,,,,free of stress and we love our new car!!! Thank you Wes for all your hard work and for bringing us our wonderful vehicle!!! Will DEFINITELY do business with you again!!! If anyone is looking for an honest, hardworking sales consultant .......seek out Wes Maynard and Key Auto Center of Somersworth, NH........They are superb!!!

Rob McGovern

Would've given a 5 but the wait time to buy a car was ridiculous. Took nearly 4hrs to buy a car with a trade in.

patti cuva

Beautiful dealership, very friendly staff!

New England Pickers & Debris Removal LLC L.Jensen

Thank you to Brandon Small for help me find a vehicle for my son and his 2010 equinox great deal highly recommended

Kasey Watkins

Started off with a few ups and downs but in the end they came through and fixed whatever problems we had- would recommend this dealership to everyone! Thank you

Lisa Casey

BEWARE!! They run your credit through there dealership and they don't even finance! They will run your credit 2-3 times through the another creditor without permission or knowledge, very pushy salesman, they will try to get you to buy no matter what, they do not have your best interests at stake, I know salesman can be pushy but these people take the cake, tried to speak with finance personal and he was very rude!! Didn't want to answer any questions I had, or be helpful in the least, kept talking over me and wouldn't let me talk!!

Joe Fortin

Special thanks to Kevin in service for doing a great job of installing new wheels and summer tires on my GTI. I know that those low profile tires are a pain to install, but he took the time needed to get the job done without damaging anything. And did a great job balancing them. I'll definitely go back.

Amanda Grant

I am so pleased with Portsmouth Chevrolet and the team that works there. My mother has had credit problems in the past and hasn't been able to get approved at a dealership in a long time. She was hesitant about going to a new dealership, but decided to give Portsmouth Chevrolet a try. She was approved for a vehicle and couldn't believe it. She had a wonderful buying experience and Wayne (her Client Advisor) was awesome! She said this is the best Christmas present ever! A big thanks to the wonderful staff at Portsmouth Chevrolet for getting my mother into a safe car before the true winter season starts!

Stacey Murphy

Drove all the way here from Central MA to look at a car they confirmed was available over email with John and got there to find out it wasnt. Finally apologized as we were leaving but it wasn't very sincere.

Alyson Warchol

I had had my SUV for over eight years and I was heart broken when I had to go look for a new one. My sales associate gave me the time to go and look as well as answer any and all questions that I had. When I went back the very next week end he remembered who I was and what I was looking for plus gave me even more time. I left with a great deal and a great vehicle. When the time comes again I will be going back to this dealership again.

andrea torri

Applying for a lease, I received a negative feedback (actually I didn’t receive an answer at all if not after three months, this guy not even answered my phone calls). The very same day I applied for the same car in Amesbury and I was granted for the lease...not a great service after all. I am driving an equinox from Mass now...

Trevor Thayer

They wanted to charge me $850 for plugs, wires and an O2 sensor. I said no and did the plugs and wires myself for $60 and the O2 sensor was fine once all cylinders were firing properly. I don't mind paying for good service but almost $1000 for a partial tune up is criminal. Stay away from this place.

Devin Haley

One of the worst places to buy a vehicle. One price shop. No neogations on over priced vehicles. Didn't want to come down on price of the vehicle being damaged. Still asking above book and price and when you call them out on it all they say is we've priced it according to others in the area. So that's ok cause when you make up three dealerships in Portsmouth alone? I went out and got a great deal from Bonneville. Same truck down to the color but in better shape. 5000 dollars difference in pricing. Save your money shop elsewhere

William Roschewski

I had met Chris Payeur several weeks prior to the purchase of my new Silverado when I had stopped in to test drive one of several different makes/models of trucks. At that time, Chris was knowledgeable and took the time to completely answer my questions. When I had decided on the vehicle I wanted, I contacted Chris and he remembered completely the vehicle I was looking for. When I arrived the next day, two of the three vehicles from my request list were ready for my review. Chris had also prepared a list of discount programs I was eligible for, showed me the benefit these discounts would have on the Silverado line. I was able to purchase a Silverado (LTZ) with so many more features that I would have never believed I could get and stay within my budget. Instead of taking most of the day to purchase a vehicle, I was able to drive away within a couple of hours which included prepping the truck and completion of all the paperwork. I am extremely satisfied with the service and customer care provided by Portsmouth Chevrolet.

John Dunkle

I recently purchased a 2016 Silverado from these guys. VERY PLEASED, GREAT EXPERIENCE!! The staff was great, Jay in finance really helped me out and made sure I was able to get the best financing possible. Highly recommend!

Jay Garrett

Excellent Service, they have free Popcorn and cookies while you wait, they have plenty of outlets for charging your phone's, tablet,etc... they also have outlets to plug into the internet directly. They did excellent work on my SUV very courteous, Highly recommended

Herbert Boudrot

Aaa

Adam Beede

I had been going to Portsmouth Used Car Superstore for close to a decade but when the sales team that ran the place got promoted over to the Portsmouth Chevrolet branch, I too followed suit. I've now bought two cars and traded three from them since then and have been more than happy! From their top salesman, Jim Delia to their amazing finance guy, Jay Napekoski, I've had nothing but great experiences! I know it's cliche in context of dealerships but I truly feel like family when I walk in the door.

George Isaac

Always on top of friendly service

Marie Winslow

Great people

Michael Doane

Very very nice salespeople here..very accommodating..very friendly and not too pushy.thankyou

Richard Smythe

Can't do zero stars, so i had to pick 1. Took my 2001 Silverado in for service. Explained that it had an electrical problem. Truck would completely lose all power randomly. Some days ran fine, some days dead, no start, all settings back to default. COMPLETE loss of power. They kept the truck for almost 2 days, called and said the found nothing and charged me $109 for "diagnostics." I argued and ended up paying $60 for them to walk out and try and start it a few times. I told them it was electrical. I ended up posting to an online forum and someone replied that a total loss of power would most likely come from a failed primary battery ground, or failed primary battery positive lead. Took me 5 minutes to check the battery cables and the negative terminal fell out of the battery. Obviously they didn't do anything at all to look at the electrical system, but still wanted $109 for it. Complete ripoff. $5 at NAPA for a new screw in battery terminal and the truck is perfect again.

Alicia B

I worked with a gentlemen in the finance department who was the most professional I have ever dealt with before in a car buying experience. Jay Napekoski was phenomenal and more than a pleasure to work with.

Jenn Mo

Went to Key Auto in Somersworth, NH and I had the opportunity to work with Wes Maynard. I went in there knowing what I wanted. He didn't pressure me, or try to upsell me, but he did everything to help me feel comfortable, and got me exactly what I wanted. It is a long process, but we had a good time chatting and laughing. I would recommend Key Auto and Wes Maynard to anyone looking to buy a car! It was the best experience that I have ever had purchasing a car. I left with the car I wanted the same day.

Paul Gozzo

Dang, had I read some of these other reviews prior, I might not have ever gone to Portsmouth Chevrolet but I'm sure glad I did not read them and I went because my experience was excellent. Maybe it is because I worked with John who is a salesman, but more like an expert on every car on the lot. He was incredibly helpful, receptive in-person, on the phone and over text but most of all he knew his stuff and never fluffed an answer. Anyway, my experience was great and the total amount of time I spent at the dealership was minimal compared to experiences in the past elsewhere. I will be back for sure.

Eleanor Hayes

Love your service and friendliness of the staff. Only complaint that I have is my former GM Dealership offered a courtesy quick wash and vacuumed the interior.

John Smith

Mel was awesome. She was informative, attentive but not pushy. The dealership gave me a excellent price for my trade in. JJ was fast with the paperwork. For a new lease experience they were the best!!!

wayne boody

Not pushy, take your time looking for that special car then they'll find you. Salesmen are very knowledgeable and will find a way to get you that car you really want. Service is beyond belief, get a time to pick your car up and they are always on time again auto techs are very knowledgeable, very fair pricing.

adam felipe

Bought a used 2014 chevy silverado 4.3 here. Two big issues with the purchase 1. Went in here pre approved from capital one. (Important as you can build your financing options and bring to the dealer to have them write up the deal exactly as the loan states) I went in negotiated price ( to match my approval and terms, which was me putting money down to bring the financed amount down) the finance manager had me fill out an application as capital one apparently needed a hard app after applying online already and being approved. I obliged and provided the app. The finance manager submitted my app to.three additional companies without even asking me which brought my score down 27 points. And then resubmitted me to capital one for a higher amount than I wanted to finance (the full amount of the truck without cash down)which they said yes to but In doing so they raised the rate due to the higher risk. And the finance manager apparently couldn't get fixed so my payment went from 398 to 441 a month. Needless to say I'm still angry every time I make a payment but will refinance it soon. 2. The salesman Alex promised me a second set of keys and key fob. Saying he was positive they had it.and.would.find it. Total lie. I ended up having to buy a key which was 47 dollars. Alex is no longer there apparently. I also ended up buying the factory remote start since it was almost the same price as a new key fob programmed. But now have to pay $260 to have them program that... needless to say im frustrated.

Brian Peterson

The service dept. has an efficient set-up to help get the customer through the initial greeting process. Quick and courteous service each time I've been there.

Verna Keefe

The staff is professional as well as very warm, funny and friendly. Great service.

Jasamin Letouneaudesmond

I wish that I could say that I have had a great experience, but in the long run I have not and I have been a customer for a little over 2 years. If I ever knew about the whole leasing thing and the trade in, I wouldn't have trade it in. The reason being said is that we traded my car in because my lease experied and they promised that they would pay the entire bill, but dealing with John marital I felt that he wasn't really understanding where I was coming from. I wasn't treated the way that any customer should be. I am glad everyone else has had a positive experience, but I am now completely done dealing with Chevy

Nicholas Milliken

The service manager Pete really makes sure your service is top notch.

Rob Montana

Great place for service on your Chevrolet. Clean and comfortable waiting room. Good service reps. Good job all around.

Linda Hilton

True to their word on length of time I would have to wait. Nothing I hate more than to be told a certain length of time and I am still sitting and waiting over an hour longer!!! Awesome,friendly atmosphere!!! Thank you!!

CNTRX1872 .

The salesman and his manager that were involved in my experience had a very positive and friendly manor. This is my first experience with Portsmouth Chevrolet and consider it one of the best car buying experiences I have ever had, extremely professional.

Troy Cyr

Bought my 2012 Mercedes from them what a little bit of a rough by an experience however they were able to make things right. They have a great manager in the service department pete. He went above and beyond to make sure my car was up to the standards that I wanted it and made my buying experience with Portsmouth Chevy a little bit better.

Derek Daigle

Best Experience ever working with Chuck Barrett!! Did i laugh until my jaw hurt buying my new Tahoe. I truly appreciate all that you did for my family Chuck, this was the best experience we have ever had. Please do not retire anytime soon, us customers need a guy like you to deal with! Best wishes and anyone looking for a great salesperson, make sure you ask for chuck !!

John Doane

My experience at the Portsmouth Chevy dealership was great! After finding the vehicle I wanted on their website, Chuck Barrett and the staff immediately brought that vehicle from their location in Salem to Portsmouth in order for me to take a look and a drive! Although the vehicle was a previously owned 2010 Toyota Tacoma, Chuck and the whole management team treated this sale like their most expensive new car or truck on the lot. The truck was clean when it arrived and the service dept. cleaned it again just before I left the lot with it. The paperwork was done professionally, everything was clearly explained to me with no hassles! I will definitely come back to see Chuck whenever I have an issue and will recommend anyone that I know to see Chuck, Brad or any of the sales team if they are looking for a good car-buying experience. Thanks! John

Benjamin Proulx

I have purchased 2 vehicles from Portsmouth Chevy and will be back to buy again! Dealt with GManager Dan each time and was ecstatic with the service all the way around. I traveled an hour and fifteen minutes from southern NH and like I said plan on making the trip again in a few years.

Tim Duggs

after buying a new vehicle and dealing with key auto for +100k miles I can safely say that I will never buy another vehicle from them again. I might buy another GM buy certainly not from any company controlled by key auto. Terrible customer service imo. I called to complain about the service and the service manager told me he didn't want my business anymore. That is a prime example of a failing business model.

Virginia Roya

They are always helpful and always explain everything and give you options.

Zak Downing

Refused to go back to Quirk due to 3 terrible service experiences, decided to give Portsmouth Chevy a try- talk about no comparison. Ethel was friendly, courteous, and right on top of things. Customer lounge is modern, comfortable, and relaxing. I will be going back whenever my Chevy needs service, Thanks Key Auto!!

Leanne Fabrizio

Had a great experience with Jim Delia with my purchase of 2015 Equinox. He listened to all my concerns and got me into the right vehicle in no time! I would highly recommend see him if you are in need of a vehicle. No pressure! I love my new car. I have leased several cars from Portsmouth Chevrolet in the past. This was by far the best experience. Thanks Jim!

John Santoro

A great place to buy a car, no pressure, knowledgeable staff, all numbers are done in front of you. There is none of the "let me bring this to my sales manager" smoke and mirrors here.

Barbie French

Great place .....No pressure sales !! We are extremely pleased with them!!

Gannie Ganson

Nice

Justin Gray

Brought our Suburban in for their "free inspection". Was told that we had an exhaust leak, and needed a new power steering unit for a total of close to $500 bucks and that it would NOT pass inspection. Brought the vehicle to our local mechanic and was told that we did not need those repairs and it passed inspection! NEVER AGAIN will I use this dealership for any purchase or service

Jennifer Solomon

I recently leased a Chevy Cruze from Portsmouth Chevy and I couldn't be happier! I absolutely love the car and the people who worked with me couldn't have been more helpful. Eleanor was wonderful and I believe she got me the best deal possible for my needs. I will definitely recommend this dealership to anyone looking to purchase a new or used car or lease! :)

Heather Napekoski

We all dread going to buy a car but my experience at Ports Chevy with Jay in finance was above and beyond anything I could have ever hope for. It was quick and simple. He made me feel welcomed from the moment I walked into his office and he took the time to explain all of the paperwork and what it meant to me as a buyer. Ports Chevy has my business for life!

Rachel Minard

My experience with the sales department was stellar, and I actually justified paying $4K over MSRP because of how happy I was: this low mileage Toyota Tacoma was a lucky find and I was able to quickly drive it off the lot.. However, it should be explained clearly and up front that the service department will charge a flat $114 to just check on your check engine diagnostic, without doing any work. And they cannot guarantee their work on transmissions because "transmissions are tricky". I don't think I can afford to have my vehicle serviced there, but that is not their fault! Overall, their follow up to a complaint is 100% satisfactory. Thank you!

T Porter

They worked hard to solve issue with tailgate.

Jessica Wrobel

The most incredible experience I believe anyone can have buying a car anywhere will be found when working with Portsmouth Chevrolet. Ask for Brandon Small.

Travis Scogin

I purchased my Tahoe 2 years ago from Portsmouth Chevrolet and have really not had a problem with it since. In the winter I pull an enclosed sled trailer with 2 sleds as far north as Errol, NH and it has never let me down. I will continue to recommend Portsmouth Chevrolet to all my friends.

William OBrien

Hands down the best GM Dealership in the North East. I cannot say enough about Portsmouth Chevrolet's service department. I was referred to Portsmouth Chevrolet by a close friend who also drives a Duramax and I am glad I went there. The service manager Pete, service write Jasmine, and the diesel technician Kevin have been nothing but outstanding. I have had my Duramax there twice due to serious issues created from another GM dealership in my town. I have no problem driving almost two hours to bring my vehicle to these people because I know it will be fixed right the first time. They have treated me with the upmost respect and fairness. Both times I have been there, they have gotten my truck in and out in a very short time frame. To anyone with a Duramax I HIGHLY recommend this dealership. They know what they are doing, and will not take advantage of you like other dealerships. 10 stars

BigBeardedBennett

Brandon Small was excellent and is an assets to the company. He made buying my truck painlessly easy and worked with me to get a price that I was comfortable with. He was friendly and very knowledgable about the whole car/truck buying process. Highly recommend working with him if you are in the market for a car or truck.

Andrew Kelly

Great experience with Portsmouth Chevrolet! Purchased my 2016 Silverado in November which was my second time dealing with Portsmouth Chevrolet for my vehicle needs. They are fast and the discounts are real!! No fine print or certain quailifications! Traded my lease and they gave me the max trade in value without even haggling. I had the same great experience when leased my first Silverado from here. Weather you purchase or lease you can be assured you will be getting a great deal and taken care of!!

Larry Kindberg

Great dealership and service department!

Leonard Abrahamson

First of all they called me to lease a new vehicle as my lease was coming due and it sounded pretty decent. We negotiated on a set price with money coming back to me to cover sales tax and a lease payment on the old vehicle. My sales person never calls back. Once the sale is made and the vehicle is delivered they couldn't care less about you unless you are standing in front of them. I was told the money would be funded on the Tuesday after I leased the truck on 8/26. Still no money 10 days later nor an explanation other than its in the mail. Their customer service skills are the worst at best except for the service department. The truck is great but dealing with Portsmouth Chevrolet is a terrible experience. Never again.

Matthew Gallant

The dealership is great. I love working with Scott. But I believe this is the third time I've had my truck in for this CarPlay issue and it's still not working. The support of CarPlay was quite possibly one of the biggest features I was looking at when I purchased this vehicle and it's very frustrating that Chevy can't make it right. My wife's 2018 Jeep Wrangler Unlimited *NEVER* has an issue...works EVERY time with both of our iPhones (my XS Max and her 8+). We always use Apple cables. We take care of our stuff. And we expect stuff to work in our vehicles. I'd like to know what the final resolution for this problem is going to be sooner than later. Thanks, Matt

Andrea Dion

My experience was amazing ! I have bought 2 cars now from Brandon small and I would never go anywhere else or use anyone but Brandon . He has always been very helpful with me and always helped me find exactly what I want . Thank you Brandon !!

naturespond .

There should be negative stars. They increased the purchase price on my used car transaction. When I noticed it a week later, they would not correct. That is on top of the hundreds of dollars in "paperwork fees", the dirty car---other things not done such as inspection sticker. Increasing the price was on top of the bad condition of the vehicle. My fault because I did not read things carefully the night of the deal.. MY fault for going here when I was warned against it. MY fault for trusting a major business to give me a fair deal. THEIR fault the public even needs to worry about crap like this happening. Do NOT buy here.

Laurie Vandenhecke

I have been using Portsmouth Chevrolet's Service Dept for my non-Chevy vehicles for years and recently purchased a Chevy Cruze from them. I get all my maintainance done here. Never had a problem and the people here are very professional and friendly. 5 Star Review here!!

Rebecca Yuhasz

Best place to go ever! We had Brandon and then Jason and they were both so wonderful and understanding. They worked SO hard to get us into 2 new cars and they truly exceeded our expectations. Thank you to the whole team over there and a big thanks to Brandon and Jason. - Michael and Rebecca (Macho and Sophia)

Robert Jensen

Had a great experience at Portsmouth Chevrolet with Brandon Small using very knowledgeable and professional salesman highly recommended service is great

A. P.

Impeccable service! We're all busy, running at full throttle most of the day, I don't know about you all but I don't want to have to go back to have a repair or service redone because it wasn't done right the first time. I think Peter the service manager has put his team together like a fine tuned machine everyone works together to make every appointment run smoothly and on-time. This is a service department that goes the extra mile. Their first concern is safety and second is to make sure you're 100% satisfied, that's my kind of service department!

Chris Guilmet

5 stars for the sale (Jim Delia gave me the best sale experience of my life). Zero pressure experience, he was quick, helpful and straight to the point. If I were to buy another one I would go straight to him. 0 stars for the service. Place is just god awful to have your vehicle serviced. They never answer the phone so you can't book anything, they stop taking walk-in's at 3:45 pm so god forbid you work a normal job. I was told it would take over an hour and a half to get an inspection on a brand new truck. They advertise free inspections for NH residents for the life of the vehicle but good luck getting one.

Screaming Rhino

I just bought a new Chevy Avalanche from their salesmen Wayne. Service was great and was able to get out of there in a timely manner. The prices were competitive and the truck is great, they had a great selection of vehicles to choose from, but fortunately I knew what I wanted. Went to a couple dealerships and the new facility is great, looking forward to getting my truck serviced there in the future as they have a great waiting room. I'll definitely be going back when my wife needs a new car because there were no hassles or backdoor games like some dealerships can play. Thanks again and I love my first Chevy!

Brandy Bobolas

Great service and great place to do business. Jay makes buying vehicles EASY! Thank you Jay!

Dustan Eurieck

Excellent customer service, professionalism, huge inventory, and very knowledgeable and honest sales people. They don't play games with you and really want to see you get in a vehicle you love! I had a quick and easy business exchange, one of the best experiences I've had! Dan LaGrange and Himi took great care of me!

Laura Shedden

Staff was great. They were not pushy at all (which has been my experience with other places). Would definitely purchase through them again!

Jason Ruggiero

Amazing Service

Wayne Hinton

The place is a joke all they want is to make a sale. They don't care about your needs as a customer. They try to force you into something just to move units.

Phillipi Ayres

Great team in Portsmouth, everyone super friendly, they made me feel comfortable through out the whole transaction. Specially Tyler the sales advisor, he was very transparent and I felt like I was being helped and not pushed to something I didn't want to do. Thank you.

Jennifer Varney

Excellent customer service! Brandon Small got us into a brand new 2016 Chevy Silverado with all the bells and whistles. Have recommended to all of our friends and they are just as pleased. Will be purchasing our next very soon!

David Balcar

Can't say enough about the service I get here. Great parts department. Kevin B. Is one of the top Corvette Tech's I have ever worked with!

Jackie Wilhoite

Servicemen the business itself they were extremely nice and work with you in any way to try to and accommodate you depending on what you're looking for otherwise it's an excellent place to stop by if you're looking for a used or a new vehicle I highly recommend it

Jon Bossey

My salesman John Zimardo was excellent. The purchase of my new 2018 Silverado was the best purchase experience I’ve ever had. Did most of the deal via texting and email. I got exactly what I wanted for my trade. I can’t speak highly enough about John and the rest of the Portsmouth Chevrolet team!

Jimmy Dalzell

Haven't had a bad experience here yet. They always call to let me know the status of my car. If more than what I intended needs to be done, they call to get verification before doing anything, along with estimates. They usually have loaners if your car needs to stay longer than one day or shuttling services if all the loaners are out. They've even gone over a list of maintenance I'd need to have done over the course of a year, gave a rough pricing, and a timeline of when I could do them so the blow to the wallet wasn't so bad. I can't say for certain if the prices are higher because it's a dealership (I assume they are), but for the service I've had, it's worth it. I've had service done by a few local car shops and it was nearly the opposite of what I got from this dealership...so I'll pay a little extra for the better service.

Dana Cummings

All ways good to me at PC.

nirajan Banjara

Worst experience ever. I setup an appointment with them on 6/29/2017 around 1 pm and went there the very next day at 8 am. I was very much excited that, I would get Chevy Equinox 2012, $12995 in a reasonable price, the car I want in next 2 hours. Unfortunately the car was already sold. I was so disappointed and they told me that they would give me a good deal instead and I asked for the alternatives.And then they took me to Portsmouth Used Car Superstore for a 2013 Equinox and drove back to the dealer. The price was way too high then I expected around 16K. They tried to add their so called administrative fee of $424 on top of that quoted price which was never processed and took $500 off that price. They tried to convince me but I found something wrong. Instead of giving me a deal they were trying to add more. They called me in to look at the car which was already sold and instead of giving me a deal they were trying to rob me. So shameful and disgusting. Their price is not exact what you see in the website. After that I asked for my key and left. I would give them a negative star if I could. Be aware people. Keep away from these dramatic robbers. Such a shame.

Jim Ward

Great Experience... Good People.

Karen Rivas

I was here with my daughter cause She needed some new tires for her car. The customer service was great they gave her some options were not pushy the wait was not long.

Jason Pochily

Best car buying experience I've had. Brandon was great at understanding my needs and helping pick out a Silverado with the right features. Start to finish a great experience.

Keith keithfieldsend@yahoo.com

The service at this dealership is A+. I dropped my truck off with no appointment and a blown rearend. They called me that day with a price and the truck was ready for pickup at 12 p the following day.

James Esposito

Scott, and the Portsmouth Team did a great job with my last scheduled maintenance on my LTZ Tahoe

Joseph Ciriello

Just got my 2018 Premier Tahoe, awesome car and an awesome Dealer . I got my best trade in at Portsmouth Chev and LeRoy was most attentive to helping me with my purchase. I would recommend this dealership to my friends.

Michelle Wegner

I had a 9AM appointment on black Friday and expected not many people to be there. I had 2 recalls that needed to be taken care of and a headlight issue. The parts were there, so I decided I would wait. The waiting room was full and I did not leave until after 12. I had told them that the issue was a wiring issue, but they had to charge a diagnostic fee too. When I left, the check engine light was still on in my car. I knew it was on beforehand but neglected/forgot to tell the people that checked me in. Upon calling back, they had not even checked it. This was really frustrating because, if they are going to charge a diagnostic fee, then they should look at the car and not just the headlights. I do not think that they needed to charge me $110 for me to tell them that there was a wiring problem to the headlight. The good thing was that when this was brought up they allowed me to come back and have the check engine light checked for no cost.

Heather Jones

Have nothing but great things to say, were great no pressure when bought my truck 4 years ago and are great with service. I am willing to drive about an hour because the people and service are that great

Heather Lutz

I've purchased my last two vehicles from Portsmouth Chevy Group and my sales person was Brandon Small. I went in knowing what I wanted for a payment, and Brandon worked with the finance department to help me get the payment and the terms I wanted. I never felt pressured once and I felt as though I got a great deal on both of my vehicles. As a consumer making expensive purchases, I brought both vehicles to the dealership where I normally had my previous cars worked on to have both cars looked at prior to purchasing to make sure I wasn't getting myself into any future repairs. Brandon is professional, funny and no BS. I had great experiences.

Eva Chapman

Leroy was the best salesman that I have ever had. He went beyond any salesman to find me the prefect fit for my car. I did not know what car I wanted but wanted something to replace my G5GT. I arrived at Portsmouth Chevy late and he ended up having to stay after the dealership closed. He was very patient and worked a lot on the phone with me to find the prefect car for me. Leroy learned what I liked and what I needed for a car and he sold me the prefect car. His knowledge about my new car was amazing. I shopped this car a lot and at other dealers they had no idea about the features on this car. Portsmouth Chevy also gave me the best trade in and price on this car. I will be a customer forever.

Kasey Young

Poor service for a dealership. We were lied to about the crash history of our vehicle, we received a false carfax on the 2015 Tahoe we purchased from them back in March( after having the car detailed we noticed multiple runs in the paint, both the driver side and passenger side windows fell down that being said we had another dealership check out the vehicle used parts have been used through out the front end-they ran the vin and we were told it had been in multiple front and crashes) being the beginning of August (5 months)!!! we are still waiting to get this issue resolved... we are in contact with them multiple times weekely and we just keep getting the run around. I would highly recommend not buy a veichle from Portsmouth Chevy or any of there affiliate dealers- Kasey Watkins Maine

Susan Anderson

I am very satisfied with my experience with Portsmouth Chevy. I originally bought a Jeep Cherokee. After 3 days it had an issue-no fault of the dealership which made me uncomfortable. I was sure what would happen. When I told them I would like to return the Jeep and get something else-they had no issue with me doing so, not for one minute. I dealt with Curt the GM, Sales Manager Chad, Walter the Service Manager and Ryan was my sales man. THEY WERE ALL AWESOME and accommodating. Very honest, helpful and knowledgeable. Ken and Jon in finance were great too canceling out my original loan and transferring it over to my Sonata. I highly recommend this dealership with 100% confidence they will take good care of you.

joann Cicala

If you want too get ripped off, along an with exttemly high car payments they're the place to go. I have a 720 credit score they tried to pull a fast one and told me my score was below a 600. They lie and say what you want to hear just to get the sale.

Josh Oshea

I just wanted to say that I had such a great experience when I bought my vehicle here. It was a great car at a great price and Dan Lagrange and Jay Napekoski really took care of me! I'd highly recommend this place to everyone!

Stacy Nestor

I love my new car, everyone at the dealership was incredibly helpful. I would strongly recommend this dealership to anyone looking for a new car.

Jeremy Adkins

The effort that sales staff put into my car buying experience was far and beyond the best car experience I've ever had I have referred this company to all my friends and will continue to do so. Braondon small made the car buying experience super simple and hassle free.

Casey Hopkins

I have bought a few vehicles from here, and can say without a doubt that this dealership is great. My salesperson Erich was friendly, honest, and very helpful. He worked fast to get me in and out quickly. Portsmouth Chevrolet has gone above a beyond many times. I look forward to buying many more vehicles from them. Thanks!

Megan Stiles

Portsmouth Chevrolet is the only place to go for a hassle free experience. Their financing options fit every budget and there is true teamwork among the staff. See Brandon for all of your questions! He rocks in sales and is your go-to/guy at the dealership!

Brittany Noyes

Purchased my Traverse here about 2 months ago, had a great experience! The sales department was super friendly and very helpful! If you're looking for new or used vehicle visit Dan at Portsmouth Chevrolet!

Michelle Shepard

Bought a new 2016 double cab Chevy Silverado a few months ago with my husband. We love it! Great sales and service!

amanda mclaughlin

Purchased my 2016 Chevy Equinox here, had a great experience ! Great customer service and staff :)

Dan Delisle

Was taken care of, every time i go there.

Nicholas Pulkinen

My wife and I purchased vehicles on the same night from Brandon Small. He was great, he was a straight shooter and he wasn't a kiss ass. We liked him. However, after having some interaction with the service department, I would never bring my vehicle there to be worked on. I will even forfeit my free inspection stickers. They spoke to me with arrogance and had a very belittling demeanor. A very huge lack of people skills. I also happened to witness another customer being treated poorly that same night. Aside from that, our sales experience was a good one.

Dylan Jones

Fixed my buddies truck up right after mudding

gretchen saunders

My sister is currently experiencing a nightmare with the finance department of this dealership. I am glad to have learned from her mistake. I’ll be finding another reputable dealership to trade in my lease in five months and will use her situation to make sure does not happen to me. Should allow zero stars.

Kelly Beaudoin

Excellent job servicing my Chevy Cruz.

dominique parker

Chris B. Was very helpful!

Doug Pomeroy

I always get great service. Kevin Berry is the best and takes very good care of my vehicle.

wally3356 .

I went in to Portsmouth Chevy to trade in my truck. The process went extremely smooth and was happy with the deal. Now it was time to see the finance guy. Here we go I thought. I met with Jay. I have to tell you, he had the paperwork done in record time, informed me on all the benefit packages that were available to protect me with out being pushy, and I was out of there with my new truck quickly. I will definitely be back for my next one. Thank you guys.

Alan Williford

Been customer for 9 years and still happy with Service Department

Jay Breitmaier

I just bought my new truck from Brandon Small at Portsmouth Chevy. He is a great sales guy and goes above and beyond what you would expect. His willingness to fight for what I needed and get me out of my old truck was much appreciated. I ended up with the truck I wanted at the price I wanted to pay. My experience was an A+. Thanks Portsmouth Chevy!

Peter Doucette

Great service

Andrew Ronald

Thank You very much to the Sales and Service Team for helping me get into a new Truck.

Juan Medina

I had my Corvette serviced by Kevin B. after having a bad experience at another dealer. I've never met anyone as passionate about fixing cars as I am about driving them. The entire service staff was amazing and the work done to the car was exceptional. Going forward, this will be the only place I bring my car for service no matter how small or big the job is. Extremely happy with the outcome. He kept me informed every step of the way. What mechanic does that!? Thanks again to Kevin and his team at Portsmouth Chevrolet. You got a customer for life

Greg Rusnak

Brought in my 1991 K1500 for two service appointments in the past six months. Both times I have received a quick diagnosis on the vehicle as well as great prices in order to fix the problems at hand. You get a sense that this service department tries to make things as quick and painless as possible when you bring your vehicle in.

Meg Yeaton

Initially pleased with the dealership until we needed to use the Portfolio warranty coverage they sold to us at the time we purchased our 2012 Silverado truck. The warrant company requirements and time for approval is very poor which makes this dealership responsible for both the inconvenience and overall poor customer service. We live far enough away to use the Portfolio coverage at another Chevrolet dealer but our local dealers make it clear they don't want to deal with Portfolio. We previously recommended this dealership but now we no longer will!

Rich Mahogany

Repeat customer here. The guys at Portsmouth Chevy are low pressure, friendly and knowledgeable. They didn't have the exact make and model we wanted so they went out and FOUND the vehicle we wanted to earn our business. This is twice now that Jay has helped our family find the perfect vehicle. Highly recommend.

Tyler Small

Brandon is LEGENDARY!! Best car sales guide I have ever worked with. Go see him!

Chris Wood

Love this garage! I'm able to schedule appointments that work for me as the service people always accommodate my time frames. Great people too. The garage is immaculate, a far cry from some of the dumps I've been to in the past. Portsmouth Chevrolet is an awesome Chevy shop- try it- you'll love it too!

Pollini Reed

Pollini Reed I purchased a 2016 Chevrolet Malibu 1LT that my wife and I absolutely love. We ended up Leasing for a second time. The process was very streamline and quick and easy. Brandon Small who was our Sales consultant found the car that meet our needs for our family that's good on gas etc. We highly recommend you go seem him at Portsmouth Chevrolet for new or used vehicle Pollini Reed

Lauren Sheehan

Service department was fast and friendly and didn't break my wallet!

david holovich

I provided an explanation of the issues with my vehicle when i dropped it off that detailed what has been done in an attempt to service my truck for the same issue I have had since I leased the truck and I have now had the truck in for service on the same issue (3) times, first the tires were balanced, secondly (3) out of (4) tires were replaced, and now the tires were re-balanced again but the issue remains and to boot I was initially going to be charged for the re-balancing but then was refunded after I spoke up about it. This truck has a bad vibration @ highway speeds (73 and up) since the date I leased it and it has not been fixed and now it appears that I am supposed to just deal with it, unacceptable. There is clearly an issue with this truck and if your tech would have just taken it on the highway at highway speeds he would have clearly noticed the issue. When I asked if the truck was road tested at highway speeds I was told it was driven for 6 miles and was never taken up to highway speeds, how are you to experience the issue if you do not even diagnose the issue correctly? I will never return to this dealership and will make sure no one I know ever does either. This is my second vehicle purchased via KEY Auto Group and it will clearly be my last. I will be reaching out directly to GM to try to have this issue addressed and you can guarantee I will be telling whomever I speak with about this service received or shall I say lack of service I received from your dealership. Feel free to contact me as I would prefer to speak to a manger about this as this is unacceptable. I do not want to deal with this issue any longer but there is nothing I can do but count down the days until I can get rid of the truck as I do not want to trade this truck in to another dealership as I cannot push this issue off on another unsuspecting driver. 16 months to go and then never buy a GMC/Chevy truck again.

Shannon Eames

Absolutely Amazing! They really helped out me and fiance replace our terrible unsafe cars with new ones.

Jeff Greenfield

Best dealership on the Seacoast for any Chevy products. Not only do they have the guaranteed lowest prices ... buying a car is so simple and there's zero hassles with the sales team. Financing is also fast and simple. Just purchased my 3rd car from them and will continue to be a loyal customer.

Dave Roberts

Always a great experience with the Service Department. Scott and his Staff are efficient and accommodating. They took me in early for my appointment and got me out in less than 25 minutes for an oil change, inspection, and a fix for a bumper defect.

Brian Longeway

My salesperson Erich Hardt has the patience of a saint.I.as a very lo tech baby boomer probable asked some dumb questions but he answered all my questions satisfactorily making sure I understood his explanation before moving on to my next question. When the pickup was delivered he again went through the various controls,switch's,settings,etc. I liked the no pressure atmosphere.He is clearly an asset to Portsmouth Chevrolet. Sincerely Brian

Matt H

They sell lemons! Bought a car here and asked for a safe and reliable car. So they set us up with the "best they had" long story short it spent about 4 months at the shop they have numerous issues. But the one that kept happening was the head gasket over and over 3 times at least. One would think of looking at the heads while your at it! Then we wanted to return it early on so what did they do without asking run our credit on cars we didn't even get offered to look at never said sure try and get us that one. Nope did it without asking!!! Don't worry kyle is gone now he quit they told us once we found out! Stay away from here go to Manchester,Concord or Dover chevy!! Plus they have better offers

William D. LaGrange Jr

Great Dealership. I leased a new Silverado. They have a 279 a month lease program now with no money down. I didn't believe it was true but went in. It was easy and no games or gimmicks. I will continue to buy again and again

Alicia Bowen

really expensive

Kathryn Busch

Everyone was very nice even in the negotiation process. I didn't feel pressured and I truly felt like they wanted to work with me.

Tara Wake

My husband purchased a car form jim and he made so easy I brought one the same day! and the experience was awesome. Jim Delia at Portsmouth Chevrolet made it very pleasant and extremely easy. I will highly recommend going to see him if you are in the market for a new or used car. T. Reed

LKP Online

Chris B treated me very well, The finance manager was all business Overall Pleasant experience Cutting a deal wasnt easy but we made a deal on a 2014 Chry Town and Country Chris sat and showed me the vehicle throughout, told me all i needed to know plus, Had me back a week later for a New Keyfob they promised, Id come back for sure... but only to buy one of them SS Camaros