Reviews of Mercedes-Benz of Portsmouth (Car Concessionaire)

Robyn Wien

I recently brought my vehicle here for service and it is by far the best experience I have ever had with any dealer. The sales staff also seems fantastic and I will definitely be buying my next vehicle from them!

Jared Cobb

Stellar sales service. The sales staff were very professional and friendly. I was able to look through all the vehicles that I was interested in, and they had no issues allowing me to test drive more than one vehicle in order to hone in on exactly what I wanted. Ordering a vehicle to my exact preferences was quick and painless, and they walked me through the whole process.

Joey Wags

We bought a used car for my wife from this dealership. We used their website (which is excellent) to review the car we were interested in and we arranged a test drive online. When we showed up at the dealership, the car was right out front for us and a salesman was ready to talk to us. Our rep was Brian Cartier and I can't say enough good things about this guy and about the whole experience. There was absolutely no pressure, all the information was up front, and there was zero stress (unlike other dealerships we've been to). They made sure we had a copy of the Car Fax report, and my wife did some research online to make sure we were getting a good deal (we were). We also financed through the dealership and it was a really quick and easy process. We worked with the office manager and she was a nice person and had our paperwork completed quickly and easily. We had one hiccup - one of the headlights was out on the car the day after we picked it up. We called Brian and he was super accommodating, and arranged to have it fixed immediately at no cost to us. Five stars all around for everyone we encountered at this dealership. I would definitely buy again from Mercedes of Portsmouth and I highly recommend it.

Joseph Pescatello

They take good care of my 2003 E320.

Paul Riccardi

I just had my first experience with this dealerships service department. My car was brought in on a flatbed on Friday afternoon 200 miles from our home dealership in need of some serious repairs. Parts needed to be procured and installed so Adam told us Monday afternoon was probably the earliest we could expect the car to be repaired if they could get the parts. On Saturday morning we received a call saying our car was fixed and ready to be picked up. This service department somehow sent someone to get the parts then put extra manpower on to get us back on the road. If this is how well they treat a passing customer I can just imagine how well regular customers are treated. Thank you to all of your personal who pitched in to get us on our way.

Fred Bloomberg

Let's biker is great but the Management's so so Dav They've come a long way since I've written this review they've improved their great and I will be purchasing two more cars from Less in May

vimal patel

Make theirs own financing conditions. Think 100 time before make deal and run ur credits......such big a scams Cosigner need to be same address is not necessary., its not first time we buying car. we bought 3 car they ask how close relationship is. you guys refuse to work because of me and my sister address are different Really. i wish google have option to give review in negative. Need to call 10 times to get hold of person really this how you treat customers........................ Sales person Refuse to work even sending application to bank or his higher department, i everyone in staff can make their own decision depend on their mood

Michael Currier

Brought my 05 C-320 in for check up on Esp module issues. Was qouted more than 5k to repair everything but that item. Was told drain ports for windshield cowel plugged. Not true. Was told front Mims was corroded as result. Not true mine are like new. Was told both rear coil springs were broken. Not true mine are fine could use lower rubber seats but are ok. They were very professional and charged me a good amount of money for the extremely inaccurate diagnosis. Im my own mechanic with greater than 30 years repairing and building vehicles of all kinds. At 135,000 miles my 320 is in near perfect shape. Best you know your car when you go here for service. I have replaced the ESP module as it is a common fail part. No further issues.

Drew Dickinson

Came in looking at the GLS 450. The second we walked in the door we were greeted with a smile. Very helpful on a test drive, and helped us find a good deal on a dealer courtesy car we were interested in buying. The whole time we were treated as part of the mercedes family, and we are excited to purchase our next car from this dealer. Excellent service and a truly great staff.

Delores Facey

Great experience with Bethany and Brian. Both were very professional. Brian was awesome and he made this experience painless. Brian answered all questions I had to my complete satisfaction and now I am the owner of a beautiful 2018 CPO GLS450. Even a few days later when I had questions about something with my vehicle he responded promptly and was eager to assist. Great experience from beginning to end. Thank you Brian, although i'm from Massachusetts I will definitely refer family and friends to you if they are in the market for a new vehicle. Also, see pic attached, I love the projection of the MB logo from the sideview mirrors:-)

Christopher DeRosa

Very good value and amazing service.

Leo Donahue

Fantastic service department Ashleigh Bourque service advisor is very helpful and knowledgeable pleasant experience

amberly chaplin

I bought my first Mercedes today! We were welcomed (and entertained) by Brian, who was amazing throughout the whole process. He was so patient with all my questions and helped me make the best decision for my driving needs. Overall a fabulous experience with wonderful staff!!!

Steve Floyd

Service department leaves a lot to be desired. I’ve had issues on more than one occasion that we’re nit resolved to my satisfaction.

Thomas Lynch Design

September 2017: I recently purchased a new Mercedes GLC300 from MB of Portsmouth. Everyone I came in contact with, from the salesperson (Mel), to the finance person (Jeremy), to the service folks (Peter and Rich), were amazingly helpful, professional and thoughtful. I have never had a better new car buying experience. Thank you each and everyone of you for trying so hard to please your customer!

Gregory Traquair

My wife and I had the best car buying experience we have ever had at Portsmouth Holloway Mercedes. Jim Lowell was super accommodating, gave us a lot of valuable information that ultimately informed our buying decision and was truly a pleasure to work with. We ended up purchasing a new, white GLE350 with brown interior. It's my wife's dream car. She texted me yesterday, now about a month since the purchase, saying she is still just as thrilled getting into the car today as she was the first day. Thanks again to Jimmy and everyone else at Holloway Mercedes! We are excited to come back again this winter to replace my Prius with a brand new C-Class.

Eileen Recher

Excellent sales folks, Jim Lowell especially. Service dept very efficient and polite

Danielle Cyr

The team at Mercedes Benz of Portsmouth, made my transition to this new lease a breeze! They were helpful and timely and I couldn't be happier with my new car. I highly suggest giving them a call and taking a test drive. You never know what deal they may find you.

Jim Bolton

I recently upgraded to a new car and had the pleasure of working with John in sales and he’s earned my business for life. Him and his team are very friendly, personable and fair. I’ve also had my previous car serviced here for the past year and that John is great too. Great dealership all around

Sri Reddy

This place is run poorly and please find another garage.

Ford Focus

I just called into the service department and received Ashley who sounded like she was in her 20s/30s. I asked a question about a warranty and she told me that the MB CPO was not transferable privately. I had told her I knew otherwise and she persisted. I was calling to find out the date/mileage the CPO ended. She gave me the info. but it was a struggle to receive it (she was confrontational and argumentative). When I proceeded to finalize the phone call she hung up on me when I asked for her name. It was obvious she did not like being faced with information different then what she was giving me so opted to hang up on me when confirming her name (I called back to receive it from the operator before doing this post). I hope this dealerships service department does not behave like this typically and know firsthand that you do not receive this level of treatment when you call other dealerships. I hope this dealership starts training their service personnel to not only treat people with respect but to also give the customers the correct information. Ashley, her is the transfer info. direct from the website so you are able to understand the CPO transfer info. and start giving people correct info.

Christopher VanLeeuwen

Great Service

Matthew McCormick

Peter provided a courteous and enjoyable experience when I needed to service my vehicle. The customer service, friendliness, and quality of service provided by Peter as always exceeds my expectations.

Greg Choquette

Ok but expensive

Yueling wei

Nice place to get the oil change. Taking their time to do a great job, they even clean and wash my car. I will come back again.

Ken Chase

If you want an excellent experience, then this is the dealership for you. Everyone is highly professional and courteous. I did not feel like most dealerships where people just wanted my information and to push me into a test drive. Holloway takes the time and effort to go above what other dealers will do, and that is what truly sets the standard in this industry.

Steven Pottle

I want to thank Brian for helping me find my first Mercedes that absolutely suits my needs and was right on budget. Brian was extremely great to work with, very patient, and had great communication throughout. I will certainly be a repeat customer!

Francis Curran

Great experience! - Ben Lamont was very knowledgeable of the car and features & very responsive to my questions - Jay was very accommodating and helpful with finalizing the paperwork and coordinating the delivery of the car, they were willing to go above and beyond to work around my hectic work schedule, A++ service and would buy again from them

Herman Bawa

Our experience has been great. John was very accommodating and very responsive to our queries. Aside from a little bit of waiting due to them being busy I really couldn't complain. They negotiated fairly and provided as much information as they could to make the process as easy as possible. Definitely going to stick to these guys for our future maintenance and car purchases.

Kathleen Carey

I was looking for a small SUV and Ben helped me find the perfect car. My GLC300 is awesome. He worked with me to make sure that I got everything that I wanted on my car and followed up with all the questions I had. Couldn't be happier.

Matt Ferguson

It has been approx. one month since I purchased a CPO C300 from this dealership. Hands-down one of the best auto buying experiences I have encountered to date. My sales executive, Brian Cartier, was fantastic and personally oversaw my transaction from demo to finance; even taking the time to set my personal preferences and setting on the vehicle prior to leaving the lot. I would refer friends and family without hesitation.

TR Rad

3/11 Picked up the car and everything is all set Alex and Bethany did a fine job and the car looked brand new. Thanks 3/7 Update still no title almost a month after a signed purchase and sale. 2/27 Update the communications have improved with dealer team but I'm still waiting on the title as there was a mistake on the original from the auction house/original dealer and has lead to additional delays. Not a great experience so far & still no car! Purchased a Certified 2014 SLK250 on February 10th, sent final payment in on that Monday 2/13/2017 (cash sale), the dealer cashed the check 2/17/2017, Supposed to pick up the car on 2/17/2017, got a call from the Sale person Alex that the car would not be ready they were waiting for the title from the auction house. Told the car should be available on the 21st. I had to email the 21st to check, no response, I called on the 21st car not ready still no title should be available on 24th. Had to call because I did not hear from the dealer still not available. I escalated to Mike Collins the GM. Mike assured me he talked to the auction house and would receive overnight the title and everything would be ready on the 3/1. No call Mike to confirm and still have not received a call back after a couple of hours. No tracking number provided I have to rely on poor follow-up from the dealer and waste my time making calls. To the dealer if there is an issue, call your customer regularly/ daily and let them know you are doing all you can to expedite, why should the customer have to follow up with you every time. It is your reputation not mine. I may or may not get the car in the end but this dealer will loose a customer.

Lara Eldridge

Spoke with three Mercedes-Benz dealerships while looking for a new Car. While Portsmouth was not the closest, they were by far the most professional, courteous and honest dealership of all. Brian Cartier respected my time, had the cars I wanted to test drive ready, made the purchase easy and comfortable. He knew the product well and was able to answer my questions. Bethany Juneau was responsive via email and phone, and Bridget in finance was very knowledgeable. Once I had decided on my purchase I mentioned it to a friend from Massachusetts, who said I should have used her dealership, as they are the best. No surprise, she was referring to Mercedes-Benz of Portsmouth also. With this team, worth the drive from any distance.

Cathy Locapo

This was honestly the worst experience at a car dealership I have ever experienced! First, they told me I was approved and to pick the car up on Saturday. After driving ONE hour to pick up car the finance manager calls me and tells me they need more paperwork and I cannot pick up car! After I send her paperwork I never got a call back and she will not answer any of my calls. I have tried calling the sales manager Jeremy and finance manager named Bridget and NOTHING!!!! Won’t even pick up it return my phone calls!!!! They even had me by a insurance binder for $320 and still don’t even have the courtesy to return my phone call! I am a Single mother and my time and money are precious! I am shocked that this dealership runs its business like this!!!!

tony radanovics

Update - communications are better handled. A little disappointed. Bought a 2014 SLK 250 from Alex on Friday 2/10/2017 signed purchase and sale and they still don't have the title. Be interested to see how much longer this will take.

Joe Sharameta

Truly exceptional sales experience. I highly recommend this dealership.

Elliot Hansen

My girlfriend and I bought a new car from Brian Cartier and it was a very seamless and easy process. Very professional and we will only be buying ate cars from Brian and recommend him to anyone!! Thanks again!!

Gayle Piraino

This is THE dealership to buy your next Mercedes at! If you live in the Northshore area please don't hesitate, take a few extra minutes and drive over the border to Mercedes-Benz of Portsmouth. From the moment you walk in you are greeted by several honest, knowledgeable and respectful team members. NO pressure, hassle free, super friendly plus you can see and test drive the cars you want instead of a previous experience where you have to return and test drive. I was truly impressed - this dealership has their inventory onsite, it's impressive and they invest in their brand! Our family recently leased 2 cars from Mercedes-Benz of Portsmouth. These decisions were based on honesty, outstanding service and a previous relationship with a RI Family Owned Dealership. Why Portsmouth? We had a very poor experience at a Multi-Management layered Mercedes Dealership in the MA Northshore area. We couldn't believe what we were experiencing - it was like a used car lot, they were not honest with us and completely wasted our time having us return 3 times. As I drove away the last time shaking my head at their approach (NOT a luxury car buying experience), the light dawned! I recalled that Jake Kaplan's Jaguar of Warwick RI (where I have had a relationship for 7+ years) purchased a Mercedes Dealership about 2 years ago. I called into the Warwick dealership and asked for an introduction to Portsmouth. I was given Eddy Allen's name, the Portsmouth's GM. I called and Eddy immediately took my call! Was miraculous as the layers you have to go through at others are so tiring, time consuming and frustrating especially when they are not being truthful with you. Eddy listened to our story, said I think we can get close and he'd get right back. Background: my son was in the process of leasing another car, saw a Mercedes ad on TV, took a test drive and fell in love with another Mercedes SUV. No doubt the ad worked as it lured us in! Within 15 minutes, Eddy returned our call and said he had a SUV that he thought could work and we arranged to meet after work. Eddy and Les Barker (sales consultant) waited for us to arrive that evening. They both stayed past closing time and Les took us on a test drive. The SUV sells itself and Les was an excellent representative and had fun sharing all the features and amenities that Mercedes-Benz has to offer. 1,2,3 - one and done and my son had his SUV the next day! From this experience and my desire to have a different vehicle as I had previously purchased the same car twice, I asked to test drive a convertible (new 4MATIC out this year) and I also immediately fell in love! When we came back to pick up my son's SUV, we learned everyone else felt the same way I did as the model I wanted was sold out! The next one was due in 3 weeks. Eddy and Les sent me the details in advance, held the car for me (without a deposit and nuisance paperwork) and again the car sold itself! Buying the car is also seamless (painless too) form their online application, speedy and friendly paperwork processing to professional service along with a delivery time when it is convenient for you! They know and respect that you are their customer. If you want personalized genuine service, an honest deal with no hassle selling, then Mercedes-Benz of Portsmouth is your dealership. Sherri Kaplan and the Kaplan family have upheld the values that her father and Eddy's uncle built and operate the Jake Kaplan's Jaguar Dealership on. This Mercedes Dealership is a natural extension for their business and I will always encourage everyone to visit this dealership - you will be sure to have an experience that you would expect (and more) with The Mercedes-Benz brand!

Catherine Nigro

Great people. Nice cars.

Scott Pelletier

It is what you would expect from a Mercedes dealer very nice

Regina Wentworth-Mondoux

Thank you Jim Lowell and Jeremy Copp for a great experience. It was a pleasure!

Fred Piper

John makes it a first class visit every time, tons of white arbonne Mercedes.

hannah sloan

I recently purchased my certified pre-owned 2012 C-300 from the Greenland dealership and it's more than perfect! I was by far impressed with everyone's professionalism, and caring nature about what I wanted in a new car as well as my specific needs. Every single one was met by their amazing sales team. I would recommend this dealership to everyone, the experience was an excellent one! Dick Mariano was my sales representative and he made the process so easy and quick for me working with Jeremy Copp, the business manager to set up a finance option. My payment is super affordable and I can't thank them enough for their exceptional service. The style of the C-class is so sporty, yet the inside is extremely comfortable, and the features this car has are incredible! I will be a customer for life after my experience with them. Might I add, the looks I've received driving around in my new car! Everyone needs to experience what I've experienced and drive home in their shiny new Mercedes-Benz! You will not regret your decision, they mean it when they say; "The best or nothing!" :)

Johanna Ross

Best service by far! The whole team made the purchase of my first Mercedes a special one! From JP, Justin and Jeremy my process was fast friendly and above all so smooth. Justin even suggested I take the car for a test drive for the day to see if I liked it, well I fell in love with it! Well played Justin :) The whole team is just amazing, really can't say enough great things about them. Big plus was that they made my toddler feel right at home, from cars to ride around the show room floor to an IPad with games and puzzles on it. If you are looking for a new car please make the trip to Greenland and fall in love with your new Mercedes!!!!!!

david hayes

All good. Timing, loaner, work done.

Mark Townsend

Parts Department gets 5 stars. Service Department gets negative stars. No opinion regarding Sales as I have not interacted with them yet. Parts team; responsive, takes time to look up and order the right parts. Excellent service. Service team; dis-engaged. My SL600 is not an available model in their computer system (what?). Asked friendly and they are just head down and not interested im establishing a relationship. Wow. I ran Service for a Chevrolet dealership in the 90's and realized that Service sells the second car. I bought my M3 from their system dealership years ago, and not interested in any other relationship with them other than parts. Again - Parts Department gets 5 stars!

MY MURPHY

Can't say we would recommend believing the molasses covered fake positives. These people are just plain rude. One rude snot after another. Katrina was a real treat. It must be nice to be in the customer service business and to ignore even basic standards of professionalism. Now, we do believe if you BUY an expensive car from them they will ____ . But, otherwise they are laughable. One last thought - people like this usually do what they know they can get away with. Management?

Peter Schwarz

Our salesman, Jim Lowell, went above and beyond to get us the exact GLK we were looking for. We had walked away from another dealer and ended up buying the exact same car from Holloway, even though they are located farther away. Jim was so helpful and professional we simply wanted to buy the car from him even at the same price. Looking forward to buying the next one.

Amy Smith

Loved Brian! He was so helpful and was amazing to work with!

Jeremy Conte

Horrible service. Called for price of key - got there had it programmed and was charged over $100 more because of "my model" car - which was known. Editing today - key is already dead - changed batteries and told I need a new one.

Jack Hand

This was honestly the worst experience at a car dealership I have ever experienced!

Allison Lufkin

Helpful staff and were kind enough to get me a ride home while they worked on my vehicle!

Christine Lagasse

We realized on a Saturday morning that we were due for our yearly maintenance and an inspection. Called Mercedes of Portsmouth at 11am and was offered an appt. for noon! We took it and promptly left for our 40 min. trip. We arrived almost 10 mins. late and the service manager was very nice about it. He offered us a brand new car to use while we waited for our service. When we got back, our car was done, and washed! I had a few questions regarding my bluetooth capabilities and he was nice enough to sit in the car with me and answer all my questions! I have a dealership right in my own town, but still prefer to make the drive to Portsmouth, where we purchased the car! Also, while we were waiting, we were looking at the new cars. We were approached by Mike Steere to see if we had any questions. I knew there was a new model coming out and wanted to know if he had a picture of it. He very nicely took us in his office and brought the vehicle up on his computer and gave us plenty of information on it!

jason haberstroh

Always helpful. I want a new one everytime I go here. Darn, I wish I was rich!

Doug Pederson

I just received my very specific, hard to find 2017 Cadillac Escalade that I bought from these guys and had shipped to me in Texas. I dealt with Hamlet (just like Shakespear) and both he and his dealership were very easy to deal with and even easy to negotiate with! And the car is EXACTLY as Hamlet described it, and I am tickled!! It’s exactly like the pictures Hamlet texted me and just like the walk around video he emailed me!! It’s PERFECT! Buying sight unseen can be a nervous experience as I’ve done this before, but these guys are on top of their game and I’m here to tell you Hamlet and this dealership are honest, trustworthy, accurate and detailed in their business dealings! The next car I want to buy would hopefully be on their lot because I’d deal with these guys again and again! Great price, great quality, straight shooters, trustworthy, I’m happy. Doug Pederson in Texas

scott ellis

We have owned three Mercedes and all of their service has been conducted by Mercedes of Portsmouth. Peter has always been honest and professional while seeing that we are well taken care of and making sure that we were 100% satisfied. For years he has gone out of his way to make sure that we received first class treatment regarding the service of our vehicles. Their service department has earned our five star rating. Scott Ellis

Jason Canonigo

I enjoy going there. Always fes welcome, never feels like your going there for serice. John (my salesman) is amazing. Ashley recently helped and very friendly. This is how you build loyal customers.

Gary Mc Williams

We recently leased a 2018 C-300 from Mercedes Benz of Portsmouth. Whether you lease or purchase normally it is not a problem for anyone within the area. However, in our case we live in Argentina and have with a condo in Boston plus we are never in the US more than six months. Add to that excitement, the car we picked had a cracked windshield that needed to be replaced. From day one Alex Thompson our sales representative, was with us all the way. As things go, the replacement windshield was delayed, Alex was able to plan for us to take possession of the car (so we could turn in our rental) and drive back to Boston. During the entire process of getting tags, the windshield repaired and inspection Alex was there for us saving us time, effort and the hassle of running back and forth between locations. Perhaps next time we will go for brand new, but as far as support we’ll stick with Alex. A potentially disastrous experience made great!

timothy russell

My sales person Brian was fantastic. He went well above and beyond to ensure I had a first class experience with my first Mercedes-Benz purchase. Truly first rate.

monia mann

Except to deal with knowledge professionals. Rich the Service Manager of Mercedes Benz of Portsmouth advised me and guided me to the best route for my vehicles repair. He reassured me that Customer Service and Customer Satisfaction is their daily goal and that's exactly what I received. I am very pleased with my vehicle performance and reasonable rate after the service. Thank you Mercedes Benz of Portsmouth for your continued hard work. #customer4life

Cole Ford

Buying a car is exciting at Mercedes of Portsmouth. The best experience I ever had when purchasing a vehicle. Especially one as beautiful as my 2013 E550. The most welcoming, professional and truly communicatively informational sales staff and service department. Brian Cartier and Sean Santos helped me feel ever comfortable when time was of the essence.

David Melahn

This review is for the Sales Department, specifically dealing with Bethany Juneau, Alex Olivares-Thompson, and Jeremy Copp. Communications was good with Bethany up to the time we drove the 2 hours one way to look at a car that had been advertised for sale for at least 51 days. Bethany promised to let us know if the car was going to be sold prior to our scheduled appointment, to avoid wasting our time. We show up at our Saturday Apt. and test drive the car with Alex. We enjoyed Alex, he was helpful and knowledgeable about the vehicle. We liked the car so we made an offer. That is when we were told by Jeremy that, by chance, after 51 days, someone made an offer the day before and we were to be second fiddle based on other party’s credit financing. So Jeremy said he would notify us by the end of the day. With this we sign a tentative sales agreement. That is when all communications from the dealership stopped. All 3 sales persons failed to return calls. We called back on Saturday and could not reach anyone. We call back several times on Monday and left messages to have all three call us back. No response or call-backs. Tuesday we finally here from Bethany stating they are still trying to contact the person who slipped in before us, but have not heard back but they will let us know that by the end of the day if they had not heard the car was ours. End of day no call so we called them, they say they heard from the 1st offer and they moving forward with them. This is by far the worst I have been treated by a dealership is the 30+ years of buying cars. Communications is awful and just getting jerked around. I have to wonder if our offer was used as a sale tool to get another potential higher offer or to sway someone on the fence of making an offer. Anyway the car is still for sale even though they have 2 sales agreements in play. Their behavior far exceeds the bad stereotype of a used car salesman. I hope this review enlightens anyone who is shopping used cars at this dealership so they do not get caught up in the sales tactics. If anyone has a similar experience I hope you share with us all.

Aaron Ramsey

Bought my first Benz here & can't say enough about the staff. Ben Lamont was extremely knowledgable about the cars & purchase process, & was able to acquire the exact car I was looking for in a short amount of time. He even continued to answer my questions and help me out with parts & orders after I had taken delivery of the vehicle. Communication between the departments is very good and saved me a lot of time each time I went in to check on something. I don't hesitate to call or return for help. I look forward to going back, if, for nothing else, to check out the C63s in the showroom. Won't be the same place when they sell that one! Update: Went in for service to have a clear shield replaced due to something having struck the front of the car. (Clear shield did what it was supposed to do & protected the paint on my car.) I scheduled a time w/ Ashley & a week later I was on my way. While I was heading to Greenland she called me and told me the install guy had an emergency & couldn’t keep the appointment. Ashley was very apologetic & it was no big deal to me so we rescheduled & when I came in the dealership covered the complete cost of the service and I walked away with a new clear shield. THAT is service from ANY dealership if you ask me. I love this place, these guys are great. Looking forward to maintaining my relationship with MB and Greenland.

Chris Coles

Never thought I would be able to afford a Mercedes, but after seeing one I liked , went in to MB Portsmorth to discuss. I spoke to Taif Chowdary who was excellent. Not the usual hard selling tactics that you would expect , but walked and talked me through everything I wanted and helped me find the car that I wanted . Good service from Taif , always available to talk to and answered all my questions , even if they were stupid . Good job done and I'm more than happy with my car .

Chris Johnson

Deal with Ben he'll take good care of you.

Casey Jordan

Made 2 appointments and was still unable to test drive. Very uncoordinated dealership with what appears to be no priority on customers.

Elizabeth Shawver

Horrible! Took over 2 hours to change my oil. Clearly incompetent at scheduling service. Sitting here with nothing else to do but protect others from wasting their days in their waiting room. Amending this to reflect their professional handling of my service being booked incorrectly and making it right by doing my oil change free of charge for the wait and inconvenience. Thank you, Adam!

Andrew Cherouvis

Just by chance I went to Holloway MB to look at their pre-owned certified pre-owned C300. The CPO's were immaculate, both in and out. I met with Richard M. in sales, he showed me the car I was interested in. I liked the non typical no-pressure approach in the sales process. Richard was able to put together a great deal for the 2012 CPO C300 along with a great trade in price on my car. Richard was also to confirm some questions I had on the CPO warranty. I found the service to be great in the Sales dept. Chris was also wonderful in making sure I was happy with the car, along with taking care of some concerns I had. I was able to complete the sales process in under an hour and off with my car. Richard also spent time with me reviewing the features of the Mercedes. I am very happy with the car, never would I have thought that I would have a MB parked in my driveway. MB is a wonderful, engineered vehicle. I would highly recommend Holloway .

Natalia Crockett

Scratched my car and didn't accept responsibility since I couldn't prove it. Service technician knows exactly how he did it, then kept it quiet so I wouldn't notice, and then denied their responsibility. Shame on you! I will not bring my cars there again.

Gary Balentine

I can’t thank my Salesman Jim Lowell and the Service Team enough for going the extra mile and FIXING the wind noise problem I was having on my 2016 E350. I let Jim know I had been hearing a whistling sound from around my windshield for a few months whenever I was on the highway going over 65-70 mph. He discussed the issue with their Assistant Service Manager, John Kuliga and had one of their technicians go for a short drive with me so I could show them directly where the sound was coming from. They were then able to properly diagnose the problem and now the sound has been totally eliminated. Not many dealerships would take the time and effort that they did and they have my sincere appreciation and loyalty for diagnosing and solving this problem.

Vimal Patel

there should be options for Negative starts. i would give last start in Negative as well. If there is no other dealer then look for another car. Never Buy from here it will be biggest mistake of ur life if u buy from here.

Rachael Castro

Ashley is spectacular! Such a kind employee, she went above and beyond to help me during my car's service. Everyone working at the time of my visit displayed beyond excellent customer service. I was very grateful and satisfied with the loaner i was given, but the customer service kept going, they actually drove the loaner car to two fire stations looking to have my baby's carseat transferred and installed properly for me! Totally unreal!

Sam Haddadin

I have been buying cars from Holloway since 1992. They are always very friendly and professional. Last Saturday I stopped in looking for the perfect car and met Jim Lowell, he was the most knowledgable person. He showed me all the features of the S550. On the drive he let me experience features I did not know the car had. He listened to what I cared about for options and when it was not available on the lot, he searched for what I wanted and found one in Mass. On Monday he called around and found it for me and now I am the proud owner of my dream car. Jim Lowell thank you very much.

Guru Ram

The service department is nice and very responsive. Just love the easy check in process through phone/online!

Fast Tony

I've wanted a Benz since I knew what a car was. My father owns a body shop so I've been around cars my whole life and I've seen everything you can imagine come threw. There's just something about the quality and design of a Mercedes that takes the cake in my eyes. I was in the Market for a C300 4matic and I found the exact one I wanted here. Brian in sales and Jeremy his manager are both solid guys and worked with my father and I to make this happen for me for my 30th birthday. I am very happy with the way things worked out and more importantly I'm greatful that I get to drive the car I've been waiting to own my entire life. Thank you again for helping me get my first Mercedes Benz!

Chuck Benevento

Friendly service

Jane H

Great experience with professional staff and service for tire installation. And to my surprize when I went out to my car they had washed, vacuumed it and cleaned the windows! Definitely above and beyond my expectations.

Travis Billingham

Ask for Alex! This was a great experience. Zero pressure and we really felt like we were getting a family of the owner treatment, even though we aren't family. We'll definitely be customers for many years and can't say enough good things about the staff. The car is great too!

Richard Marone

Great customer service!

David Carton

Just making a appointment!

Gary McAllister

8 months since buying my 2012 CLS550 and still have only great things to say about Ben Lamont and the service team. Ben let me know what to expect with the CLS compared to other models, knew every inch of the car and its features, and spent more than enough time with me. Never rushed. Never pushed. He even followed up to make sure everything was good after the sale. I came back for a small oil leak and bad valve stem a few months later and the service dept treated me very well and charged me a very fair price. Extremely happy with MB of Portsmouth!

Kelly Jean

Unbelievable service. Just when you thought people have become desensitized to costumer service, people like Ashleigh come along. This was my third time coming to this service department. All three times I was treated with utmost respect, an immediate appointment, and complete professionalism. I will buy my next car here just to know I have this service team to turn to.

douglas gray

Purchased 1st car from the new owner. Very pleasant experience

donald edwards

Brian Cartier was an absolute pleasure to work with! A real class act. Look forward to working with him and the staff at Portsmouth Mercedes in the future.

Timothy Socha

Instantly in love with the car. Facility was very clean with many many cars in stock and available for viewing. The sale went quick and painless. Salesman was very well educated in what the vehicle had to offer and sold the car well. I got a good deal. I have received a variety of thank you / appreciation gifts from Holloway. I get service done in Manchester and have absolutely no complaints there either. I don't think I will ever buy a car from another dealership, nor anything other than a Mercedes. I'm hard to win over and they got me good.

Leonard Schwab

I was looking for a good used Mercedes for incidental local driving. Brian Cartier called me immediately when a “cream puff” E350 sedan came in on trade. Everyone thinks it is a brand new car until they see the odometer. This car is testimony to the staying power of Mercedes’ design and engineering. Thanks Brian.

Brittany Goodhouse

Friendly Top-Notch Customer Relations and Car Service! Ashleigh Bourque did an amazing job taking care of me in the service department. I had a long and difficult repair needed. They gave me a great brand new loaner car, Ashleigh kept me posted on the progress and my car was repaired perfectly. They accommodated my schedule and treated me very well. I am happy to return to MB of Portsmouth for future service and my next car..or SUV!

Dean T

I have only had one interaction with their service department, and I will never set foot in this dealership again. I purchased a gorgeous old E-500 from an estate sale, and learned that there had been a recall on the car. If I remember correctly, it was something related to the rear suspension. The service-writer, a smarmy character named John, told me that he would have to speak to the service manager about the repair and would then call me to schedule an appointment. After two weeks of waiting, I called him for an update. He informed me that the repair required equipment that they did not have, and that they weren't going to invest in said equipment to work on a 15-year old car. If his brush-off didn't make it clear that they had no interest in me as a customer, his tone certainly did. He could have just said that they didn't have the equipment, and left out the commentary about the age of my car. He could have referred me to another shop that had the equipment, or helped me to arrange the repair with MB-USA. He also could have actually called me back in the first place. His greatest expenditure of effort came in trying to get rid of me as soon as possible. UPDATE: Bethany, you did have a John that worked in your service department. He's the clown that came from Audi of Stratham, but it sounds like me must have moved on. I'm perfectly aware of which dealership I was reviewing, and everything in my review is 100% accurate.

Derek Dodge

Brian and Katrina are great and very helpful sales people. I had a good experience with both of them purchasing my vehicle

Raymond Scanlon

Will not buy another. Fine when new but after warranty runs out the service department aims to screw u and good. If u r going into service anytime soon i wish u luck lol

alan gay

We just bought a GL 450 from Les Barker at Mercedes Benz of Portsmouth and had a great experience. Eddie Allen and his team did a great job finding us the perfect car for our growing family. The service department is outstanding as well and I would highly recommend buying a car from here.

Wesley Scott

Excelent

Scott Smith

Love this place! 2nd lease in a row. Brian Cartier made this too easy to go anywhere else! They are wonderful to work with from sales to service. When I upgrade, it will be with Brian and Portsmouth Mercedes!

Jason Crowell

Everybody at this location is excellent. But a special recognition to Jeremy Copp for his knowledge and attention to every detail.

Jeffrey M Jones

Great experience. Everyone involved was very friendly and knowledgeable. Sales consultant Brian was particularly great to work with, and very professional. They have earned a long term customer.

Mubera Durakovic

On April 30, 2018 I purchased a 2015 Mercedes C300 Sedan with 15k miles. On 5/11/2018 I visited the location because I was concerned as to why the vehicle was pulling when I would accelerate. The dealership stated the shift concern was normal as that is how vehicles were made now-a-days. On 5/31/2018 I noticed the entire clear top coat was lifting from the front of the car and on the hood. The dealership took my vehicle in for repair and repainted both bumpers due to the clear coat peeling and could not provide me with an explanation as to why. On 6/7/2018 the dealership took my vehicle back for an issue with the windshield wipers. On 6/29/2018 the touchpad that operates the screen stopped working. My car was taken into service to repair the issue. On 10/15/2018 my car was making rattles upon start up and the engine was squeaking. I also noticed the coolant level indicator would come on and off, the backup camera would freeze randomly and that the heat could not be turned on with the on/off button but instead with the temperature setting (degrees). The dealership took my car in for repair and stated the pistons in the engine needed to be replaced meaning the whole engine would be removed from the vehicle. The other items could not be recreated or repaired. On 11/11/2018 my vehicle started to make noises from the engine once again. The heat button was also still not working. I called the dealership and explained my frustration to the General Sales Manager, Miki Farris, who asked me to bring my vehicle in and to have a sit-down conversation with him on 11/14/2018. On 11/14/2018 I met with Miki. He asked me to explain my issues and I went through the issues as I listed here in my review. Miki stated we could get me in to another vehicle that I would be happy in. At this point, I explained to Miki that if we were going to go that route I did not want to increase my monthly payments and that I did not want to take out a loan for more than I currently have left on the vehicle that has been giving me issues since purchase. Miki said he completely understood. Miki found a 2015 C300 Sedan and said this would fit the bill. He told me I could take the vehicle home for the night to ensure I was happy with how it drove, etc. He assured me that I did not have to worry about the number crunching, he would figure it all out so that I did not have a loan for more than what I currently owed on my vehicle and that my monthly payments would not increase. On 11/16/2018 I was asked to return to the dealership, so we could finalize the paperwork for the vehicle exchange. To my surprise, Miki was not present. Instead, he had a sales person (Hamlet) handle the transaction. I sat down at Hamlet’s station and he presented me with the purchase price etc. of the new vehicle. As soon as I saw the numbers, I stated this is not what Miki and I had discussed as what I saw in the numbers was a fresh loan for the full amount of the vehicle. Hamlet sent over Jeremy Copp, Certified Sales Manager, who reiterated what Hamlet has stated and apologized for any confusion. I explained that there was no confusion, it was simply that Miki had made a promise he did not follow through with nor was he very ethical in making a promise he could not fulfil. I left the dealership completely exhausted with the process and once again I left in a rental. On 11/28/2018 my vehicle was returned to me once more. The dealership found another issue with the engine and replaced the high-pressure fuel pump. The dealership also found an issue with the heat control and replaced that as well. As of 11/28/2018, I have had my vehicle taken into the dealership for a variety of reasons – an approximate 6 times. Each time I have been without my vehicle, which I am paying for, about a week or two. In total, I have owned my vehicle 9 months and been without it for approximately 2 months. I will continue this review if and when any more issues with my vehicle arise.

Kim Previte

Great service department - I dealt with Adam and he was able to diagnose the issue with the 360 camera system and make the needed repair quickly. The loaner vehicle provided was ready & waiting when I arrived and my vehicle was immaculate when I picked it up. Adam made sure to keep us posted with updates along the way. Thank you!

Rick Hartmann

I, like most people, wanted a vehicle I could be comfortable in, was of superior quality and from an elite service provider. Being from the area, and at my brothers recommendation; I chose Holloway Automotive. JODY, at Holloway Automotive, procured the EXACT vehicle I wanted. Being the owner of many pieces of equipment, this was the easiest purchase I have ever made. From the initial request and the personally delivered vehicle, for test drive, at MY convenience, to the closing.....I know this is THE place and I made the right decision.

John Wight

This place is fantastic. Great selection of used cars that are in unbelievably good condition. I looked at several cars before coming here and these guys know how to find good cars. Their service experience is fantastic. Very professional, friendly and easy to deal with. They did pretty well on price especially factoring in the unbelievable condition and the Mercedes-Benz 1 year cpo unlimited mile warranty. I can't say enough good. I will be coming back here for my next S class!