Reviews of Mercedes-Benz of Manchester (Car Concessionaire)

Jenn Pelletier

We went in with broken wipers (do not work at all) & asked if they could look at it but we would need it back today. They said they could. Nevermind fix the issue, they could not even diagnose the issue. In addition, they didn’t even bother to wash the window. We paid $140 for nothing. Disgusted doesn’t begin to describe our experience with Mercedes overall. It is constantly in the shop (It was in 4 times over the summer). This was just the icing on the cake! Thanks for converting us over to Lexus owners.

Katie Pizzetta

Got everything I came in for, like all Mercedes locations it was friendly, explained all service needs, and got to check out some beautiful new cars.

Steven Ossinger

Chris was outstanding! He provided us world class customer service coupled with extensive knowledge of the vehicle. If you are looking for a luxury experience to accompany your Mercedes, look no further than Manchester Mercedes- Benz.

Steve Carnevale

Fantastic operation, each and every time I need sales or service, the team at Prime Mercedes Manchester go above and beyond! Skip the sales manager is full of knowledge and extremely helpful. The service department works dynamite together, from Stephanie the service manager to Samantha the service advisor and everyone in between, that service dept. Is one, if not the best I've dealt with. A classy bunch of people who are full of hospitality!! Steve C

John Norejko

Mercedes Benz of Manchester restored my confidence in customer service. They assured all my needs were met, to include picking me up from the airport the moment my flight landed. The used vehicle was represented correctly on the internet, and the price was considerably fair for both parties. The paperwork was already complete, all I had to do was look the vehicle over and sign the documents. They made me feel very welcomed and there was no pressure at all. I live 963 miles away, and I would consider returning to make another purchase. Thank you again Skip and Kara.

Ross Roulston

As usual great service the car now has it's summer Tires installed car was ready on time and delivered washed and vacuumed

Ashley Croteau

Very pleasurable to deal with. Car shopping is never fun and stressful but this dealership changed my perception. Everyone was very nice and helpful. I would definitely shop there again!

Mike B

Service tech was helpful. But leasing person who facilitated my visit failed to tell me their hours are different.... now I need to make a second visit.

michael soteres

Great experience today in the service department. Highly recommend!

catherine prutsalis

I wanted to thank both Chris and Fred for making the buying process quick and painless. They both worked hard to keep me on budget and get me into the vehicle I wanted. The service at this dealership is exceptional.

Magnus Machado

Jon from service was really good and helpful. Helped me resolve all the issues for which I had taken my MB to service.

Deb Miner

We were in a bind with a Mercedes Sprinter we’d just purchased from a limousine company out of MA. It was booked for Saturday and on Thursday we learned it needed more than a quick service. Tony worked hard with the tech on getting it resolved. Here it is Friday afternoon and we’re getting it back in time! Our customer is ecstatic! Tony is a lifesaver!

Dmitri409 .

Service department , low technical professionalism about engineering and diagnostic , could be good only for oil change at the level of Jiffy Lube . Recommending to stay away. Unfortunately Could not gave less than one star.

Sarah Dion

Everyone at Mercedes was amazing to work with! I love my new car! Thank you again!

Brandon Goodell

In and out fast great service with nice communication!

Iyayi Roger

Awesome service. The sales rep Jeff Donovan was really amazing and I love their services. Keep it up

Nancy Steproe

Great experience at MB Manchester today. Jon was a wonderful service advisor getting my car fixed quickly and at a reasonable $. Very professional and courteous!

Bry Lacoste

I found out purchasing a car can be one of the most difficult experiences. I had been to several dealerships, private / large, well known / even a different MB dealership, all terrible service and full of let downs. Basically having to chase a dealer around to sell you a damn car. The service from Anita and the woman who figured out the financials (unsure of her name) who worked tirelessly to find the right bank for me are the exact reasons I'm giving this post 5 stars. The car is great but the service was even better. I didn't test drive the car until I was there to sign for it basically because I had a feeling I could trust Anita (and I had already drove the same exact model 5 different times at 5 different car dealerships.. haha) with what the condition of the car was. They understood my situation not having a car for over 2 long years and having that fast of an experience just made me forget about those 2 difficult years I had gone through. I was so impressed and ecstatic about the whole experience. I hope the company recognizes their employees who are representing them well. Thanks again, I'll be back to trade in in the future!

Ryan O'Neill

I bought a car here a month ago. I had a little problem with my car that Mike in Sales and the management team quickly corrected much to my satisfaction. I am more than happy that I chose this dealer to purchase my car. I highly recommend you do as well, (and ask for Mike in sales, he is great!) Updated: This is the worst place to buy a car. Do not go here. I regret it.

Naomi Getman

Great service. Dropped off a loaner. Picked up my car. Polite. Quick. 5 stars for everyone.

Alan Chmiel

Great service no long waits

christopher butkowski

Always great service, great bunch of people over there.

scuby me

I have been to many places to buy the best car but this the worst of all, no respect for the customers.

j coon

Phil Bova was a rock star helping my wife and I with our purchase of a CLS 400.

David Lafferty

An absolutely great experience. I’m a Mercedes owner from out of town and was treated like a regular. They went above and beyond to make sure I was able to get my tires done and get back on the road. I highly recommend them.

Trudi Rush

Had an extremely good experience with Mercedes of Manchester this morning. Being from out of town, it was worrisome when the engine light came on during a drive Friday evening. They were able to accommodate us the very next morning. Their service department was very kind and courteous. We want to extend a huge thank you. Had we not gotten in so quickly, our trip could have turned out quite differently. They also stocked everything we needed to get back on the road. Again, thank you.

Nancy Zottos

Fantastic service and customer service experience. After horrible customer service experiences, at the Mercedes dealership where I purchased my car, I was apprehensive to go anywhere but Stephanie made it easy and efficient. As it should be! It’s worth the drive to Manchester. Thank you Mercedes-Benz of Manchester!

Jamie Marshall

I'm surprised they didn't showed me out the door after knowing my credit score was. That's the vibe I gotten from them. Don't worry, I'll win my lottery and only do business with private owner's cars from now on. All you car dealerships can kiss my ass.

Maria Mongan

Great job. Performed maintenance in half the time.

Thomas Uchacz

Every single person at the dealership what's friendly and helpful I will definitely be bringing my car here from now on

Eric Rouille

Not a big fan. I have a fleet of Mercedes to keep up with for work. They are very difficult I get a hold of. Most parts seem like they take at least three days to get. In general, I’m just not a big fan of Mercedes. They are proprietary and need to go to Mercedes to be fixed, leaving very few options. Not my choice, but not easy to deal with.

Helen Lovejoy

Everyone there had a lot of patience, and they tried their best to help me find what I needed. Even as a first time buyer, it was a great experience. I would like to thank Austin Lunt specifically for following through with everything all the way and being there to find me the perfect car at the price I was looking for. I definitely recommend this establishment as a place to get your next vehicle.

Sharon Grant

Brought my car in for service, everyone super helpful, nice new SUV to use, still love my sedan tho, and she looked beautiful when I picked her up....great place to do business!

Elysha O’Brien

Excellent customer service! This was the opposite of a typical dreaded car buying experience. Kara and Skip took care of me and gave me a no non sense transaction. I LOVE my new car and couldn’t be happier. I came in at 430, bought the car, & left at 7. Amazing experience :) thank you Skip. I’ll be referring friends.

Brenda McMillan

I leased my vehicle with Chris Thibadeau at Prime Mercedes. The deal was handled over the phone, car unseen ,and done deal. Chris was impressive with his knowledge about the exact vehicle I wanted. He immediately found it on lot, I fell in love and picked it up the next day. No questions asked, no need, Chris covered EVERYTHING!! You can really TRUST this dealership. Easy lease roll over and seamless paperwork.

Marlo Devir

Jeff Donovan was amazing. He wanted my business and he did what he needed to do to get it. Respectful, honest, efficient. Great car buying experience. Highly recommend!

john Rogers

Outstanding service from top to bottom.

Teresa Gately

Very professional polite & knowledgable. Pleasure doing business with them

Erika K

Excellent service, friendly staff!

Karleny Foley

Excellent service !!! Alex stayed 2 hrs beyond his shift to make sure I walked out with my dream car. Fantastic!!

Kenny Kiefer

Michael in the service department was awesome to work with; very friendly and always kept me up to date with the status of my service. I definitely recommend working with them for vehicle service.

Don Cormier

Brought my car in for warranty service and a recall. Stephanie was more than professional throughout the entire process from my initial call to make the appointment through reviewing the work that was done. Definitely will do business here again.

Babak Jafarian

I had the pleasure of dealing with Phil Bova. There was no pressure, I didn’t have to spend all day with sales and managers going back and forth. They were forthright and treated me very fairly. I recommend this dealership to anyone.

Bob Ayer

Fast, efficient service. Tony kept me very well informed during the entire repair. We have several vehicles serviced there and we continue to come back.

Joshua Fox

This is the closest benz dealership to me and I wanted to b sure the work was done right. But I feel the charges were way too expensive for the work that was done and when I mentioned it I was told that is what everyone says when they get there bill, but was offered no real explanation of the charges on my paper work. Everyone was really nice however and they gave me a very nice loaner car for the 4 hour service. Not sure if it was worth it going to look into somewhere else next time

Sarah Bailey

I called the Mercedes dealership on Monday to ask about a car I saw online. I spoke with Skip to get some information on the car. He was helpful and answered all my questions. He set me up with a salesman Alej for when I came to view the car. He was very nice and knowledgeable about the car. He set up a show for my children so that I could fill out the paperwork. It was perfect. The end result was that I picked up my car 2 days later. The car was clean and smelt wonderful!! I would highly recommend Prime Mercedes-Benz of Manchester!!

Catherine Warren

We had the most Amazing Experice last week at The Mercedes-Benz Dealership in Manchester!! The Team at Prime Auto took Excellent care if us!! Alejandro Jamie from the very first time we met him, went above and beyond getting to know us and stayed with us through multiple directions of our purchase of our 2019 GLS 450. He is Friendly, Personable, Professional and Trustworthy! A True Fine Gentleman with Integrity and Character! Alex stayed with us even when it made him late picking up his son. From emails, calls, getting our coffee etc to staying standing, until I sat. Impressive! To teaching us about our new GLS 450 answering each and every question he is priceless!! 10 Gold Stars for this Guy⭐

William Blydenburgh

Fast Service, Kept in touch for progress on out vehicle. Manager very nice and professional. They always check if there is a recall and do that while it's there in the shop

John Leahy

Tony was great to work was very helpful very professional just thought what I got was a lot of money for what I paid for New antenna have-break light out work on a sprinter van was in for a free 12 point inspection not sure what the inspection was never talked about it was but bottom line Tony was great service thanks Tony John L

Charles Luu

I brought my car in for service at 2 other locations and this location it's by far the best. I had an issue that has haunted me for a long time with the other locations not able to fix fully. Mercedes in Manchester thoroughly diagnosed it and replaced the parts needed. These guys are super friendly, wonderful and I'm very impressed with the attention and care given.

Rick B

Great service and selection. Have been a customer for many years!

Adhd1609

Great guys car was in for recall washed it and put in my new Mats I got while I was waiting

Juan Deluna

Place is nice great waiting room. However be aware that they will overcharge you for unnecessary repairs. Went there last Saturday for a inspection and car failed because they said I needed a left front torsion arm ball joint (678.27) a left front CV boot (803.91) and wipers (91.99) Really? $92 dollar wipers? Anyway I walked away and payed for the 40 dollars for the failed inspection. I went to another repair shop where they checked and double checked the car and found no problem with my car and issued me an inspection sticker. Stay away and do not rely o their estimates, get a second opinion before you shell out thousands for unneeded work. By the way their website only show the positive reviews of naive clients that do not know they are being taken advantage of. Yes I was one of the victims. My business will be some where else going forward.

Nancy Guyotte

Excellent service writer Tony! We are always treated well here!

michael kiritsy

Great service department, greeter, service writer.when into sales area walked around for 5 minutes, nobody around, asked a salesperson coming in if a certain salesperson was in,said ,I dont know. So,be ready to sell the car 2 yourself!:). Hey free drinks and snacks while u wait for sales to show,they must have a big back room were everyone can hide.

Swettsie t

I paid $375 to have my car shipped to Mercedes of Manchester, from Connecticut, to get it running again. The service there is fantastic and the techs went way beyond my expectations. Jeff and Tony were outstanding.

Scott Taylor

Prompt service for my Sprinter van. Comfortable waiting area.

Laurie Spinosa

The staff at Mercedes-Benz of Manchester exceeded my expectations. They were friendly, knowledgeable and cognizant of my time constraint. Cavan, Skip, Mike and Lisa genuinely seemed to care about my experience and did everything they could to earn my business and keep me as a client for life. Most dealerships look for the sale. They look for the relationship. Thank you to this team. I will gladly send referrals your way because I know you will treat them with the same professional care that you did with me.

Santino Raffaele

Had another great experience with service . I drive over an hour to have my vehicle serviced here.

Gary Ferreira

Service was great amd I commend my Service Advisor for having the Patience with dealing with My warranty provider.. And they cleaned my Car as well ..overall I had a great experience and recommend their services! THANK YOU VERY MUCH

Kendalyn D

Great and performed extra quickly

Martha Mekeel

My husband reports that Manchester Mercedes was polite and flexible with the appointment time due to a snow storm. He was promptly greeted by Tony who explained the warranty work to be done and the complimentary inspection of our sprinter. The work was done in a timely and professional manner. Overall an excellent experience. Tony made sure he was comfortable and overall was a joy to work with throughout.

Paul Charbonneau

Kurt Baitz is the finist salesman I have ever known. I have had my own business for forty years, and I have very specific needs in a vehicle. My Sprinter van is perfect. Kurt made purchase a breeze. And on my time schedule, that was important. If you want a Sprinter, go see Kurt. Thanks Kurt-- The GRADERMAN

Fathi Kurd

. Extremely expensive. Never have service there again. More than twice as expensive as other places.

Alejandro Jaime

Samantha was very personable and professional. I would highly recommend the service department at Mercedes Benz of Manchester. My car is riding beautifully with my new tires, thank you again!

Victoria F

When I arrived to pick up my vehicle, the cashier told me the car was up front. I said I did not see it and she said it should be there. I said okay. Went to find it and it was not there. Has to go back and tell her, wait for someone to go look for it and found out it was at opposite end of lot. It was raining and I had more appointments to tend to. Wasted 30 minutes. But this, as well as another issue I had, was addressed with immediate and compassionate urgency. I got a call from Jason and he took the time to hear my concerns, explain my issues in a way I understood and restored my confidence in the dealer and MB. Things always happen and it is what the response is that has to matter. I would continue to recommend this dealership and their staff to anyone looking to buy a MB.

Rick Carrico

They did a great job quicky fixing a major repair in the least expensive way possible. Good reliable work.

Nicolee Francis

Hands down the best dealership I have yet to work with. Safe to say I will continue to always purchase through Manchester Mercedes Benz!

John Grisham

The experience was smooth. They picked up my car and left a loaner. Service was performed and they returned my very clean car - awesome.

Mary Hollebeke

Mike went above and beyond to see that I received the best service for my safety in a limited window of time before leaving town. He pulled it off, and with a smile

Leza Ogren

11.3.2018 Contacted dealer to discuss options after this unfortunate event. GM was polite and professional from start to finish and is currently working with my family to determine the best possible options. We have been beyond pleased with the options this dealership offered, the way in which they have conversed with us and how they have stood by their products. 10.30.2018 Be wary of buying used cars...Bought used car from dealer, trusting they would have vetted the car thoroughly. However, car has been with us for two months and have put less then 500 miles on it and it needs a new transmission. Called dealership to discuss this very disappointing turn of events...no response.

Jennifer M

Kara was amazing and treated us well. Definitely recommend.

Beth Alpaugh-Cote

My Sprinter display showed the check engine light plus another symbol I was not familiar with when I stopped at my destination. When I restarted the van the DEF countdown started at 10. I changed my route home and went straight to Mercedes-Benz of Manchester. Tony was able to fit my van into his schedule to see what the problem was as I had just had the DEF filled last week. It turned out to be serious enough that he offered to have his mechanics start work on it right away and offered me a loaner vehicle to get home and back when it was done in a day or two. Tony and all the people I dealt with were very helpful. My only other comment is the mechanic should make sure the fuse cover is secured in place so it does not fall under foot while driving down the highway minutes after leaving Mercedes-Benz of Manchester.

Mark McLynch

Every time I’m there I’ve been treated with the upmost respect, and helped almost immediately every time. Great service and employees.

george pervanas

Had a great experience at Manchester Mercedes- Benz. Debra was great to work with. Very knowledgeable and informative. Highly recommended.

Kathleen Schools

My experience from first visiting the show room through final purchase, was surprisingly, a very positive one. The agent that I worked with was patient, and researched all available options to make sure that the vehicle that I purchased, was exactly what I wanted. My vehicle was special ordered, and I received status updates from my agent keeping me informed throughout the ordering, building, shipping, and delivery process. Upon delivery, I was given a hands-on review of the operating system and drove away feeling confident, and knowing that if I had questions or concerns, that our relationship didn’t end when I drove off the lot. Highly recommend Anita Davidson at Mercedes-Benz of Manchester!

Cathy Grimaldi

Mercedes is very accommodating with service appointments and answering any questions you may have. Both the sales and service people are very friendly and knowledgeable. Have purchased 5 different vehicles over the years. Would highly recommend.

Nicole Maio

For transparency I will leave the original review up but my score has changed. Mercedes reached out to me not long after leaving the service dept and offered to replace the one tire that was in bad shape. I though this was a fair compromise, and replaced the other front one and did an alignment OOP. I have since changed my score to 5-stars since they were able to rectify the situation and show they care about their customers. —————————— Sales team was fine. It's the service. I bought a 2018 C43 last year, with a pre-paid maintenance package. My front left tire is completely bald on the outer edge, and all other tires have 6/32 tread. They refuse to acknowledge it's anything they did (or didn't do). I found out the prepaid service DOES NOT include an alignment, and one was not offered or recommended to me when I brought it in 4 months ago (3,000 miles ago) in December. All tires measured 6/32 at that point. Why is one tire now bald? They told me my tires are "only made to last 15,000 miles" ... straight from Pirelli's website I found that the P Zeros are made to last 45,000 miles. Also, please tell me why you would put tires that are "only made to last 15,000 miles" ON A $65K CAR? Service manager said "this is a race car" and thats why they wear faster... WELL just so you're aware I drive the car in eco mode 95% of the time, and I definitely am not driving it on a race track. I won't take my car back here.

Tony Cheung

Service was great, we when to look at a car, then end up buying a Benz.

Gary Matteson

As a first time customer of Mercedes Benz of Manchester, I can tell you that I will certainly be going back for my future service needs. Prompt, courteous, on time, and under budget—what more could I ask for?

Kenzie Lobacz

Tony was very helpful in getting our rig done in a quick time.

Lee Wheeler

Good group will buy another car.

Damir73 Ibrahimovic

Excellent, understanding and doing professional job! Thank you!

Original Gunite Jck Pools

After actually buying a van From Herb Chambers in Somerville gave a deposit and Credit approved, they had me sit and wait for An imaginary vehicle for over a week, had to speak to it least four different people at different times and then wouldn’t even pick up the phone to call me back terrible experience but you guys turned that all around after getting frustrated started shopping around by telephone That’s when I got a hold of Kurt in Manchester Mercedes-Benz and I was in a vehicle twice the vehicle they were selling me within three days and gave me a fair deal and threw in some extra’s he found the van with in about an hour when herb chambers told me that wasn’t one in New England and mine was sitting on a dock somewhere well enough about them Hats-off to everyone at Mercedes-Benz of Manchester Lisa Kurt and everyone there not even involved were very helpful I picked up the car earlier than I was supposed to and couldn’t get enough help from everyone in the place I dont remember the name of the person that help me that nite put the plates on and stuff but thank you, one last thing my ride back home left and I was worried about getting back home just In case the Van was not ready and the person helping actually said he would put me in a loaner to get home if they couldn’t deliver the Van Amazing job guys keep up the good work . Oh The Van was ready preped clean and full tank of gas with keys and manuals instructions the whole bit Thank you !

lasavyff .

Tony in the sprinter decision was of great help, very communicative and very informative. Thanks again

jonathan suarez

I have been working with Austin and the manager Mike, I have to admit this has been one of my more pleasant car buying experiences I've had. They are willing and to above and beyond to make sure I drive away with what I want, and where i want to be in terms of payments. I would recommend checking out the inventory and speaking with one of them if you are in the market for a new vehicle.

Sandra Brodeur

Words can not express how impressed I am with Phil Bova and Mercedes of Manchester. This is my first Mercedes purchase and Phil was so patient and willing to help find my perfect vehicle. We test drove a few different models so I could explore my options, but he knew exactly which one I would fall in love with in the end. From locating the vehicle that fit my wish list through the negotiation process right up to delivery, Phil has been there for me throughout the entire process. This is the beginning of a long term relationship with Mercedes of Manchester. Not only did I leave with the most beautiful car I have ever owned, I honestly feel I gained a new friend. Thank you for everything, Phil and my new Mercedes family!

Matthew Lessard

Phil provide perhaps the single best car buying experience in my life. From my initial online inquiry , Phil reached out to me promptly and provided answers to all my questions on the model I was inquiring and also gave a few recommendations of other models that may fit my needs. I met with Phil, he walked through the cars and features. After the test rides Phil then worked extremely hard to get me into the car I really wanted and a price and payment that I needed to be at. Phil’s knowledge of the cars and financial programs was second to none. I love the car and look forward to working with Phil on a car for my wife in the near future.

Susan Ashooh Lazos

Great job with my inspection and car was clean as a whistle when I left the dealership. Washed, vacuumed and salty rubber mats washed. I love being treated with such great customer service. Thank you!

Lisa Hall

Michelle is wonderful. Always greets you with a smile and goes above and beyond to make sure you're checked in quickly and takes care of any additional requests. Matt was a terrific service agent and has a welcomed hands on approach. He doesn't leave the details for someone else.

Bill Cox

I came in with a particular vehicle in mind. There were some obstacles the dealership and I had to overcome but they made the deal happen. My impression was there was no attempt to build a personable relationship for my repeat business. It felt like I was getting the bare minimum to get me out the door. In the end I got the vehicle I was looking for and the service was good so quantitatively they are very good but qualitatively they need some personable skills to find the need behind the need ensuring a more lucrative deal is not walking out the door and people want to come back or recommend them to others.

Edward McHugh

Thank you for your quick and helpful service of my Sprinter.

Thierry Munyanya

Def Will recommend Mercedes-Benz of Manchester for details on your car. I brought my car to get detail and I was hoping to get it back thé next day because how busy they were but they got it done in less than 4hrs and my car looks amazing!! I really appreciated their service.

Tamera Rousseau-Vesta

Easy to make a service appointment and we're very thorough in explaining the issues.

Lauren Madden

Jeff Donovan is excellent to work with, glad he was there to help with my purchase

Mike Jarry

Great customer service first class reception great work performed and fair pricing.

David Walden

Knowledgeable and trustworthy customer representatives. Excellent and efficient technicians. A great dealership at which to do business.

Michael Sicola

Great service. Everything better than expected. Courteous and professional.

Lynn Gnaegy

Jon was awesome assisting me through a traumatic situation if my car not starting and having to be towed. However I have noticed in other areas of the offices a different vibe the past several years. Outside if Jon and a few of the long standing women employed there, people don't seem happy! And, the music being played is horrible! Go back to when folks were friendly who worked there! It's not the same!

Kathlyn Torrens

Great place to get my oil change and inspection. The crew was very friendly and helpful. Wouldn’t have asked for a better experience!

Frank Ferreira

This is a CPO car that apparently doesn’t have anything covered... a fuel hose not covered, headliner falling apart not covered. Brought the car in for fumes in cabin and noise, after 4 days in the shop it still has fumes and noise!

Mark Burke

A great dealership! Made repairs in a timely manor. Did a wonderful job cleaning my vehicle as well

Rebecca Nichols

Phil was amazing. Drove the car all the way from Manchester to Massachusetts. Great service, honest people. Finance department was wonderful and willing to listen to your needs. No one was pushy and an overall great experience. I’d use them again for sure!

Ashanti Woods

Summary: Easily 5 out of 5 stars. Integrity is probably whats stands out the most! Details: So here's my experience (broken into phases). Phase 1 -- This was my first time buying a car online/remotely. I found the car that was looking for on a popular website and reached out to the dealer (through the 3rd-party website). I received an immediate text back from the site (Car Gurus -- also A+ service) before shortly receiving a call back from a sales person named Chris. Chris goes on to tell me a little bit about the car (it's used) and he immediately sent me an "ipacket" that gave the detailed specifics on the car, CarFax, and warranty information as the car was a CPO vehicle. Phase 2 -- Follow Up and Negotiation (2-5 days later). This phase was pretty cool. We went back and forth and finally agreed on a price. We communicated mainly by email and at one point he sent an email to me (that I missed) and so my email to him was for a number higher than what he quoted me (his price was lower than mine). He went with his price. Saved me hundreds -- keep reading! Phase 3 -- The Curveball (Days 6 to 7 from initial inquiry). So I had a pre-approval from my local credit union for an amount in excess of the agreed price for the car. This fell through as I was told the credit union needed a clean State Inspection from my state (not New Hampshire) in order to receive the funds. Chris put my in touch with MB financing, who quickly ran my credit, ran the numbers and got me approved at what I thought was a higher, but decent financing rate. Phase 4 -- The Knuckleball (Day 9). MB financing also fell through. USAA to save the day. THE BEST EXPERIENCE. Online-app lightning-fast, approved and they sent paperwork to MB the same day. Good rates, too. Phase 5 -- The Closing. So here's the part of the story where salesman Chris Thibodeau meta-morphs into RockStarChris or "RSC" for the remainder of this review. During the curveball and the knuckleball, my car actually stayed on CarGurus website. I'm not sure if this was an over-site or MB policy. If policy, that may be my only area for constructive criticism as I had placed a down-payment in my mind (perhaps it was simply a hold-fee in their mind). While still on the site, days were passing, and the car's price had actually dropped -- substantially. When I noticed this, I brought it to RSC's attention and he said "I understand where you're coming from, and I'd feel the same as you. Let me talk to my manager and financing to see what I can do." Paperwork had already been express-mailed to me with the previous purchase price and other important signing documents. Almost effortlessly, RSC had the head of financing personally give me a call on the same day to apologize for their over-sight and to give me the car for the lower price (THOUSANDS OF DOLLARS LESS). INTEGRITY. Now many of you may say, "Well they should have just offered the car to you at the lowest price to begin with..." I understand that sentiment, (partially agree) but that's not how a business stays in business, necessarily. They stay in business, in my opinion, by doing what's right and by creating loyal customers. Phase 6 -- Pure Class. In preparation for my car to get picked up by a transport carrier (who shall remain nameless -- check that review once the steam has stopped spewing out of my ears), RSC had my car washed, a full-tank of gas added, and the spare key and manuals expressed-mailed to my home address. Again, I am not a risk-taker, and this initially was totally out of my comfort zone, but RockStar Chris Thibodeau and Mercedes Benz of Manchester provided me with a buying experience that was full of respect, patience, and INTEGRITY. 5 OUT 5 Stars. *CarGurus -- 5 out of 5 Stars *Lemon Squad Inspections -- 5 out of 5 Stars *USAA Financing -- 5 out of 5 Stars

Daniel Ramage

Great price and way beyond excellent service!!!! Best car buying experience yet! Chris Thibodeau is your next sales guy.

Jim Lally

Great experience

Thomas Hartley

Outstanding timely customer service. Great attention to detail and to customer. A very welcoming atmosphere and experience. Samantha as always is outstanding. A warm friendly person with a terrific personality.

Fred Forman

Great service! Michelle the concierge greets you and a pleasant, attentive and accommodating way. Samantha is a diligent service writer who is great at understanding your service needs and keeping you updated on your car’s progress. Stephanie the service manager runs a top notch department!

107628 duke107628

Phil was awesome. He initially took a video and show all the features and options of the vehicle, which is a huge selling point for me. After that, we agreed the deal over the phone. I was in Philly and I flew to Boston. Phil had someone pick me up at the airport. The car was exactly as described over the phone and video (1st time buying a car sign unseen). After I signed the paperwork. I was on my way back to Philly and enjoyed my new ride. The entire process was easy and smooth. Absolutely awesome experience! I won't hesitate to come back to get another car from Phil. Thank you brother! You are the man!

Nancy Birge

Thank you for the thorough explanations when we ask questions. It means a lot. Although we are disappointed by the quality of the tires which came with this car when we bought it (brand new in 2017), the service department has been consistently honest, respectful, and forthcoming with explanations that they can offer for the high wear, and low mileage we are seeing with these tires. “Nearly bald”, and “probably wouldn’t pass inspection”, after less than 12K; this is unacceptable. We won’t, and don’t however, hold it against the messenger. Thank you sincerely,

Keith Allard

Professional, Helpful, and Great to work with. Thank you for making car buying an enjoyable experience.

Lisa Dipietrantonio

Chris T is great and this dealership is completely customer focused!

Christine Rauser

Update: My car again needed something that could only be fixed by Mercedes and AGAIN NOTHING BUT AWFUL SERVICE. I wish the dealership didn't suck so bad but it's farewell to Mercedes when I get it back. So sick of awful service. Worst dealership I ever dealt with. This place was awful when it was Holloway but its topped by Prime. They cant even do an oil change with out messing it up! I left there and almost traded my car in for an Audi. Which at this point I might. They had one shot at stealing my business back and proceeded to lose it forever. They asked me to wait an hour and a half to check on something that should have been done right the first time. The customer service rep was less than pleasant.

Jesse Freitas

Came here because of the variety of inventory they had. Great atmosphere and they all seemed to work as a team. Loving my new Mercedes. Thank you all

Jake Latham

Great experience from beginning to end. Kara Duffy was extremely helpful in getting all the details worked out. Couldn’t be happier.

Justin Camacho

Excellent experience, friendly sales and finance staff.

Shirl Hutchins

If I could give a 10 stars I would. Everyone there was so helpful, gracious, and accommodating. I was in the middle of my trip from Leesburg FL to Lincoln NH. Sensor lights came on, directional signals indicated light not working. Called Manchester MB on Thursday about my Sprinter. They gave me a Friday appointment. They took care of everything on my RV. Not only that they let me stay in their Customer Room with my 2 little dogs. Including an 8 week old puppy I had just gotten. The staff and the other people were so helpful at this very trying time. Especially Anthony Fennell. I am slightly handicapped, walking with a cane, so I really appreciated the help. By 4PM I was on the road again!!

Jim Caron

I had recall service performed on my C300 (replace airbag). Their service is extremely professional; they treat you like a VIP. Excellent coffee and free snacks during the wait. Car is washed and vacuumed. I have only had excellent experience here.

Carol Khouri

This review went from a two star to a five star and now a 1 star! I am not sure what they do at this dealership but I warn others to take their business elsewhere. Just heard back from the dealership. They are going above and beyond to accommodate us. I have updated my rating from two stars to five based on Fred's reassurance, helpfulness and response. So far - not impressed. Over the weekend I went to purchase a car for my son. Was told the financing would not be locked-in until Tuesday (today). Both the sales rep and finance rep are out today (like they did not know this on Saturday). Have a call into the finance department to see about locking in the rate but have not hear back.

Don Hodgdon

They went above and beyond to make this happen for me. They were professional and made sure I was happy with the deal. They were fast and it was the best experience I have had in buying a vehicle.

Kiel Gosselin

Always great service! Customer service is incredible!

John & Johan Langley

My service advisor was super helpful and nice. Great experience

Savuth In

Everyone was very nice and professional. They had everything ready and my new car was cleaned and full of gas. My salesperson Kurt respected my time and got me in and back on the road ASAP. He also had very nice hair and such soft hands.

Douglas Arion

Takes great care of you and your car.

kjk0370 .

Kara is a one in million salesperson. She knew that I was 5 hrs away & couldn’t just “stop by” to physically see the car. She made a video, and was honest about any blemish that was on it & Explained the options. She went over & beyond what any other dealership salesperson had done for me. She took to time to listen to my needs and that speaks volumes to me about a person. If you are looking for a new car, this is the place to go! Thank you again Kara for everything you did!!!!

Susan Arscott

The best customer service ever!

Glenn McKee

Kavan is an exceptional sales consultant and made the car buying experience relaxed and informative. Prime Mercedes has a different vibe compared to other dealerships... no pretense or aggressive sales tactics. We will likely shop with them exclusively.

Sarah Keroack

Mike was great. Everyone is always so helpful. I like the being able to take a shuttle to the NH Mall, so I don’ have to wait in the waiting room while my car is being serviced. They are so accommodating.

Douglas Duval

Top notch service. All issues were resolved satisfactorily with a smile !!!

Gary Cobb

We had a regular maintenance service appointment on our Sprinter (Winnebago View) and were very satisfied with the entire process from scheduling over the phone to settling up with the cashier. We recommend their service department highly.

Richard Scarlet

Brought my Metris in for help understanding a strange tire wear problem. Good analysis, good suggestions, very satisfactory.

Eileen Chinetti

I worked with Kara Duffy and found her to be very pleasant. She provided all the information about the vehicle I wanted and did not try to sell me something else. I knew what I wanted and how much I would spend on an SUV. Kara was easy to contact, she returned messages immediately, and I highly recommend her if you contact this dealership!

Cy Young

Requested service scheduled and performed promptly and for the estimate quoted. Staff was friendly and efficient and the waiting area was comfortable and well stocked.

Richard Kittle

Appreciated the flexibility accommodating a change in my schedule, courtesy of valet service, and candor about tire replacement at this time.

Kendra Silvera

Chris was a jack of all trades! He answered any and all questions we had, with confidence and ease. He constantly ensured we were comfortable, always make sure were aware of next steps and I will definitely be coming to see him for my new car within the next few months. Humble, personable, listened to OUR needs and created options with those in mind specifically for our fsmilt’s Needs! A+

Andrey F.

Excellent customer service. Went in for a simple pickup, was greeted by multiple people with big friendly happy faces. They treat their customer like kings. Honestly one of the best customer service experiences I’ve ever had. They truly stand out.

John Modrich

Very happy with interactions with sales and service staff during our investigations of buying a CPO VEHICLE. Our sales person Kara was helpful and k knowledgable about everything.

Spanky R

Absolutely great doing business with them. Parts that aren't in stock are there next day. Awesome variety of vehicles to choose from

J A

Had a recall service for the driver's side Air Bag replacement on a Sprinter Van-based RV performed at the Manchester MB dealer. The dealership is exceptionally clean with all personnel well dressed and very courteous. Once checked in I was directed to the customer waiting area which comfortable and supplied with various drinks and snacks. While waiting I noticed service personnel coming in regularly to update customers on the status of their vehicle repairs. Anthony, the representative supporting me advised me since I was about 7 weeks from the expiration date of the annual inspection sticker on my vehicle they could also perform the inspection for me if I wanted, which I directed them to do. Turns out the inspection service fee at the MB dealer was $25 cheaper than the RV dealership I normally use for RV service. So I'm going to use this MB dealer for all future vehicle chassis and engine service my vehicle needs. The Mercedes-Benz of Manchester dealership is definitely a 5-Star dealership.

Nicholas Liadis

Excellent service, nice people!

Joseph Norris

An excellent car buying experience. As I was a first time purchaser, the salesman, Chris, walked me through all phases of the car buying process and helped me feel secure in my decision. The accounting team helped me develop an excellent financing plan and warranty coverage. I feel secure in trusting MB Manchester with any repairs and plan to return in the future when it comes time to trade - in. I appreciate all the help provided by Chris and team and would gladly recommend to a friend.

Luan Giannone

I had a slow leak in one tire and was an hour away from home. Prime Mercedes of Manchester made an immediate appointment for me and was able to patch my tire and have me back on the road in 90 minutes. I am appreciative and grateful for the professionalism of the entire team at Prime Mercedes-Benz!

THE SEAFOOD KING

When my car was taken for repair, they asked me to pay $6 to be willing to give me an alternative car, but my friend didn't. Is this a different treatment for customers?

Bob Dufresne

We had a great experience at Mercedes-Benz of Manchester. We bought a new 2019 GLA 250. Our Salesperson, Kara was great from start to finish. We had a zero stress experience and I kept telling them how this was the absolute best car buying experience that we have ever had. For the first time ever, I walked out of a dealership NOT feeling like I didn't get the best deal possible. When we arrived, they walked us through figuring out what would fit our needs the best and then everything else fell into place from there. They didn't play the usual back and forth to the Manager games that most dealerships play. We told them what our budget was and they made the numbers work for us very quickly. They were very professional and clearly have the art of Customer Service down to a science. They walked us through every feature and option in the car, and they offer follow-up sessions if you didn't get it the first time. Their facility is very nice, all of the people that work their are very professional and nice, and their prices are very reasonable. I wish I would have gone there sooner! I highly recommend them to anyone who is in the market for a new or used Mercedes-Benz in NH or any of the surrounding areas/states. They really are worth the trip and they really do have a stress-free sales experience. We were definitely not disappointed and neither will you be disappointed. This is our first Mercedes-Benz purchase and it won't be our last. We will definitely be back to Mercedes-Benz of Manchester for our next vehicle purchase.

Theresa Caruso

Mercedes Benz of Manchester took excellent care of my vehicle when brought in for service. They are professional and couteous. They were quick but very thorough. And cherry on top, they delivered my vehicle to me. Great experience.

Loriston Fennell

I had a C-Class in for Service and Lisa at the service desk made the experience incredibly easy and pain free, great job!

John Zhang

This is the one year service. I have bought the service program. The making appointment is easy, the staff is friendly and helpful. Everything is done on time. Great service.

Joe Imbriani

Another great experience with the service department

frank robertson

Mercedes of manchester was excellent. They explained my issues to me and went above my expectations. I’m very happy with my experience.

john xiggoros

The service department is the epitome of how an MB service dept should be. Clear courteous and all work done on time. From the concierge to the service advisors everyone is focused on a great customer experience.

Tools To Go LLC

Excellent attention to detail. Follow up with texts and phone calls. Very professional at all aspects of car buying experience. Would buy another car from them.

Elie

I purchased a really nice GL550 CPO. When I went to take delivery didn't realize that it had little to no gas in it until the gas light went on shortly after my wife left the dealership shortly after pickup. I expect a full tank of fuel from a Mercedes dealership for a customer delivery. ***Edit*** Sales General Manager contacted me and was told it was a mistake and fixed it by issuing us a $100 gas gift card. At least they recognized it was a mistake and corrected it. I give them credit for that So I have upgraded this review to three stars.

Anu Mullikin

Mercedes makes it very quick and simple to get your car serviced. I had an appointment so there was no wait for an available service rep. Previously I had used their shuttle service but this time took a loaner car. That was easy and quick too. Picking up my car was also very quick in the evening - no wait at the cashier and the car was brought out front immediately. My car was having routine service so I didn’t need a lot of check in with my service rep during the day.

John Kaminski

I could not have been happier with Mercedes of Manchester. We have a fleet of over 50 Sprinters and need them on the road, productive everyday. I brought in 2 on Friday that ended up needing brakes and other def fixes and both were done by 2pm on Saturday. Tony was great and we will use this dealer again!

Scott Arzilli

I have been using MB of Manchester for service for the last 5 years. They are always friendly and accommodating to my schedule. They have kept both of my cars in tip top shape and make sure they were cleaned before returning them to me. I highly recommend this dealership and ask for Roger if you need service. He is great to work with.

Scott Campbell

Love the sales and service team Mercedes Benz of Manchester. Samantha is awesome.