Reviews of Lebanon Ford (Car Concessionaire)

Alfred Dedam

I stopped by this afternoon with somewhat of an emergency fuel situation, I came in unannounced with a truck that I didn't buy from them, and they dropped what they were doing to get me on the road again quickly. They then gave me a call to tell me that I left my hat in their waiting area. It was a positive experience. I will likely see them when it is time to buy a new truck.

laura kilgannon

We recently purchased our new truck from Lebanon Ford. Friendly, efficient service. All in all a pleasant experience. We would happily recommend Paul Manning as a sales associate and look forward to future purchases at Lebanon Ford.

Ian Rich

Had some issues with my car passing inspection and these guys helped me get it fixed and gave me a good deal for the hassle. They want to make the customer happy and thats what matters the most. Now thanks to them I hopefully wont need to buy a new car at least in the next year. But when I do I will shop there first for sure.

Betsy Balch

I worked with Tom McHugh to lease a Ford Escape. He was extremely helpful both during and after the process. He was knowledgeable and ensured I got everything I needed in the vehicle. I had an exceptional experience working with him. Thanks Tom!

Lee Lamott

There was your normal back and for during the buying process. In the end we settled on a fair number that worked for both of us. Time-wise it was a fairly quick buying process. I think I kept them past closing time but they seemed to be fine with that. I would recommend them.

Richard Vincent

I bought my first car from Flanders & Patch in 1967. It was a 1964 ford falcon future sports coupe. My most recent purchase was a 2017 Ford Explorer . We have all our service work performed at the dealership. Both the sales and service staff are very professional and friendly greeting you by name when you come in. I highly recommend them for both sales and service. Richard Vincent

STICKY GREEN BUD

Good service

Elaine Hawthorne

Excellent service. Drove right in for service and was met at my car door to greet and to help me. The service was quick and thorough. Thank you for the excellent experience.

eric levakis

I've bought two vehicles from them. I am very happy with my purchases. Great place to buy a vehicle.

Destiny Lawyer

I was first contacted by George who was extremely pleasant and responsive. He set me up with Jordan who was my salesman. I really appreciated the fact that he respected that I wanted to finance with my credit union and never pushed me to do otherwise once I told him this. They gave me a fair trade in for my Pilot and a great price for the Sienna I bought. When Jordan didn’t immediately know some of the answers to specific questions about the car’s features (after all, it is a Ford dealership and I bought a Toyota,) he found answers quickly. As I communicated back and forth with my lender, Jordan very considerately asked if he could tend to other waiting customers, but checked in with my frequently until I was ready for him. My only complaint was the day that I came to bring the check and trade my vehicle, I had to wait close to an hour to sign, but once I got in, the gentleman was very nice and quick with the paperwork. Overall, I was very satisfied with everything and would recommend them to others.

Tonya Morse

Love my SUV. If you go ask for Jordan

Becky Woodbury

Our salesman, Keith, was great to work with. Very personable and no pressure. Even with our indecisiveness at times, he was very patient, pleasant, and very willing to answer any questions we had. It was a very good car buying experience.

Amanda Moore

Jordan helped us for a few weeks deciding what was right for us. Great, personal service and everyone is really friendly. Best experience we have ever had buying a car, and nicest, most honest salesman we have ever worked with. They even put up with all of my sassyness with smiles on their faces. Added bonus: the finance guy's beard is absolutely majestic

Andrew DiGiovanni

I had a couple of issues with my air fan dial and A/C. The folks at Lebanon Ford were helpful. Everything was handled quickly, professionally, and so courteously over the phone and in person. Thanks guys. This was my first visit getting service there and it seems you're running a top notch operation.

john hooper

Great people, great deal!

A E

Best place for service that I have ever been!

Conrad Woodbury

The service department was friendly and knowledgeable

Maria Dailey

My husband took our vehicle here for service. Apparently they found a bubble in the tire (meaning it could fail at any moment) and never told my husband this. He happened to notice it later on that day on the invoice. They put my husband and daughters at risk by letting them leave with a faulty tire. Also, every time we make a service appointment it takes a ridiculous amount of time (2 hours+ for an oil change!) We will not be bringing our vehicles here for service ever again.

Rhyan Mavilla

Ashley, Roby, Bryan, Trevor, Andrew and Tai at Lebanon Ford we're amazing in helping get the deal done and put us in exactly what we wanted as well giving us advice in getting out of a bad situation. They stuck with us and we're now leaving in a new Jeep Wrangler and a are beyond happy! Thank you all very much!

Greg Therrien

Watch out. They add on hidden fees.

Ed Stone

Friendly, fast, and fair!!! I was in and out in under 3hrs and I got a great deal!!! They wer all super friendly and accommodating! I will be going back again in the future and sending all my friends!

Saly Mas

Keith Jones is an awesome sale person. He got me what I wanted with the price I was looking for. I purchased a new 2018 Ford Titanium Edge Platinum Gold. Wasn't the color I was looking for, but when Keith showed me the car, I fell in love with it and the color. I would recommend Lebanon Ford to anyone. Awesome sales people, friendly, and knowledgeable

Bill Chabot

Fantastic experience leasing my 2018 f150. No run around, payment and vehicle exactly what was quoted me via email. The easiest time I have ever had acquiring a new vehicle. Would highly recommend Paul, John, and the crew. Went back this week to have my Fiesta serviced and ended up trading it in on a new Fiesta ST. Great folks to deal with, super fair price. 2nd Lebanon Ford vehicle in a year! Thanks all!

Bev Owen

I've been doing business with this establishment for 21 years, long before they became Lebanon Ford. They have always treated me right, and being under new management is no different. Nice group of people. The same salesman has sold me my last two cars. I get great service if I need something fixed or just an oil change or my tires swapped for the change of season. The body shop does great work from minor fender bender to major collision. They have new and used cars and trucks. I won't get my cars any place else. Update 2019: they no longer have the body shop but the service is still great

John Daley

Duane in sales was awesome! They helped me through the process of trading in two vehicles and got me the best deal possible and got me into my first brand new car. Everyone involved was helpful and honest. Highly recommend.

Dean Normandin

Excellent experience. Great workers.

Scott Pariseau

Between the helpfulness of Duane and Jeff in sales and John in F&I it was a great experience. From taking the time to listen to my situation and helping me find a truck that fit my needs and worked out financially, I couldn't be happier.

Richard Henderson

It's a great place to buy a vehicle

Bruce Denis

Responsive service writer called me a couple times and answered every question I had. Sensitive to my budget limits. Prompt shuttle service to and from work. Good clear answers to problems I had with electronic controls.

Hannah Farnum

My husband and I leased a 2018 King Ranch from Lebanon Ford. We were very impressed with the quick email response and communication. Most of the deal was done via email. Ray and Keith made sure the vehicle was ready for us to see it upon our arrival. We were in and out in no time! I normally dread dealing with dealerships, however this was a very pleasurable experience.

Corey Dellabough

Nobody would even offer to help me.

Jared puglise

Excellent customer service. I highly recommend them.

Linda Barney

What a greatplace to buy a car. Our salesman, Keith, aka Jonsey, was super friendly and professional. Everyone made our car purchase exceptional. I would highly recomend Lebanon Ford.

Suzette Bedson

Duane Veilleux is a superb salesman. Our expectations are always met when we buy a vehicle from Duane. Thank you once again.

Greg Connelly

Had the F250 I wanted in stock. They were easy to deal with on the phone and in person.

Paul Silva

Pleasant experience. Was treated well, and got the car I was looking for. I will certainly recommend the dealership going forward! Thanks!

Matthewseven13 .

They did a great job installing a new airbag in my Mustang.

Leona Geer

My cousin works there

Heather Danz Jones

Needed NH inspections on my car AND truck in the last couple of months, these guys were great! Thanks!

Ragspray

I went with my daughter to look at a car. We told them that we were a month away from buying and from that point forward it was high-pressure sales tactics. "Put a deposit, the car may be gone then, don't take the chance..." My daughter was shocked how bad the car buying process can be... I told her not all dealers are like that.

Andrew Park

STAY AWAY! Avoid headaches, expensive bills, and injury. They may appear friendly but are frustratingly unprofessional. It's my own fault for going to them as often as I did. I don't want to call them crooks, but they certainly have made a great case for themselves. 1. Purchased my vehicle from them. As soon as they got my check, they stopped responding to my phone calls, e-mails, and voicemail for two months. 2. They quoted me a $500 bill to fix my rotors. I got it fixed elsewhere for less than a third the cost. 3. They did a horrible job on my state inspection and within the same month my brakes fail on me and I get into an accident and they charge me over $200 for a job which the parts cost $30.

Linda Deforge

I really am surprised at the way you guys do business you people are really in business to sell vehicles and you do becaquse I bought at ford stx there and luv it alreadyduane is a super sales man

Duffy Jacobs

I had a recall on my 2007 Ford Mustang GT so I called to order the part and schedule the repair and spoke with David Cowdrey Jr. He ordered the part, called me when it promptly came in and got the vehicle in for update. The day of the repair May 28th, 2018 my car was taken in on scheduled time and only took approximately 50 minutes or so to complete. Thanks to all the Lebanon Ford staff especially David Cowdrey Jr. for their prompt and professional service.

Donald Hufault Jr.

Had a very good experience thanks too the staff at Lebanon ford

Brandy Billings

Flanders and Patch is the best Ford dealership that we have ever been too. The staff is friendly and helpful. We have been going to Flanders and Patch for 4 years now for every repair that our vehicle needed. The service manager has a been a huge help to us over the last 4 years, even when it came to rescheduling appointments for our repairs. They are a great local company with wonderful people working for them.

Trevor Litchfield

Jordan Eastman is a long term friend and was helpful threw the buying experience. Gave me what I wanted for my truck and treated me well on the new. John Davis the finance manger I've worked with and also know outside of work. The two of them are up front and honest people. Will be going their in the future and telling anyone I know to give them a try.

Rhonda Cook

Purchased a 2018 Ford Edge! Had a wonderful experience! Everyone was wonderful and very helpful! Jordan Eastman was our salesperson and he was great to work with!

Faquer Silly

Bait and switch kinda place ..very oushy to sell what's on the lot and unwilling to give same discount if needed to get vehicle from a different dealer. They seemed shady.

Charlotte Bernini

The staff is always friendly and welcoming. The service is professional. The waiting area is comfortable--clean and spacious. And thank you for the coffee at 7:30 am!

Leszek Krzywon

It has been a very disappointing and upsetting experience. I called the dealership about a vehicle to make sure it was still available. I was assured that the car was on the lot. About an hour before I got there they called me if I was still coming. It took me 2.5 hours to drive one way only to find out that in fact the car was already SOLD.

Susan Schlenker

On a busy Saturday morning Jordan took the time to go out and show a couple trucks to my husband and gave him his business card. We knew what we wanted and the truck we found was in southern NH. We made an appointment with Jordan the following week and he was so helpful, friendly and answered all our questions about the truck and options. He was able to get us the truck we wanted and it was a very enjoyable experience. I would recommend anyone wanting a vehicle from Lebanon Ford to give Jordan a call. He's awesome!

Kelley Flood

John Davis, fantastic!

Chris Scholtz

Service guys are great to wotk with. Always friendly and vey helpfull.

Josh Barnaby

Went in expecting not to get a vehicle but to just plan out trying to get one, and left with a vehicle! The staff is very flexible and understanding and really do work with you to get everything figured out!

Scott Cote

Good people but couldn't seem to get our deal done. Partly our situation, but thought they could of made it happen or tell us how to.

Luis Perez

I took my car in for an airbag recall. The staff was very friendly, and my service was performed quickly. I definitely recommend their service department.

Bd Shinn

In all ways very professional. Thank you for your many years of outstanding service many Ford cars and trucks!

Dani Smith

It's an ok place to visit but I don't suggest working for them. Crooks! I can only imagine how they screw customers over if they wont pay an employee what is owed.

Mike Salo

I recently needed to get recall work done and the service department at Lebanon Ford made it easy and convenient for me. So far I’ve dealt with Adriana Keith, David Cowdrey and Sam Weaver and they have all been great. Thank you!

Marie Patten

Not real good with words but can say job well done. You didn't waste trying to get me into something i didn't want. You found what I wanted! Can't wait to get it home! Thank you

Vanessa Stone

Excellent service, no pressure to buy. We love our new truck. Paul was awesome to work with.

Shawn Bills

EXCELLENT service every time

Allen Wight

The service department is top notch and does what they say they will. The sales department on the other hand is a lying bunch of snakes. I will NEVER buy there again.

patricia gonzalez

Why take your car to a dealership service department that charges $300.00 and still not fix or tell you what's wrong with it. Normal dealership service department charge $98 for diagnoses.....rat's trying to take good people's money......thanks for nothing

Charles Shields

I appreciate the effort put forth by Keith and the staff.

Michael Pozniak

Great experience, helpful knowledgeable staff, smooth transition from my old vehicle to the new one, thanks Paul and everyone at Lebanon Ford!

Dan Erickson

Easy transaction, cut thru the usual dealer run around. Will use them again. Keith Jones was a great salesman to work with.

Melanie Cardinal

Duane made the experience wonderful, couldn’t be happier!!

Lawrence Dore

Although we didn't purchase our new vehicle from Lebanon Ford, our first service appointment, handled by David Cowdrey, was an excellent experience. A subsequent appointment for a recall on another of our Fords, also handled by David, was excellent, as well. Because of David's professionalism. courtesy and product knowledge, Lebanon Ford will be our first choice for sales and service in the future. Valued employees make all the difference. Thank you.

Raymond Nolan

Recently I purchased a Raptor and love it. I’m a firm believer in first impressions and they knocked it out of the park! Being treated fairly and standing behind your brand is very important in sales and the one problem I had they were on immediately. The problem was addressed and resolved in 10 minutes. I was very impressed with how honest and fair they treated me. Would definitely recommend going there for any of your vehicle needs!

Robert Shea

Very good

Kerri Gravel

Salesperson was incredibly rude as soon as he found out I had special pricing through work. Found another dealership to purchase a vehicle from, won't be going back!

terri weston

Great service

david joubert

Rude and unprofessional.

Dawn Hulsart

Mike was awesome to work with. He answered all of my questions and valued my time. I didn’t have time to stay and go over my car details or get the car cleaned. I wAs able to come back the following day to go over details of the vehicle. I would highly recommended mike for any of your sales needs. Not pushy at all and relatable. I will definitely be back again

Jeff Postupack

My prior review was completely incorrect and I revise it today Nov 12th. Lebanon Ford provides excellent customer service. Financing for my used F150 and service agreements were all wrapped into the offering. The bank uses simple interest, and I can pay off the loan balance at anytime. John in F&I is very knowledgable. Please note he's very bright and can move quickly through the material. However he will adapt his pace to the customer if you ask him to re-explain or even please slow down.

james dame

I recently bought a 2016 Silverado from Lebanon Ford and I had a great experience. I worked with Paul and he had a lot of knowledge about the vehicle I was purchasing and he was very friendly. Thanks for the truck. I love it

Jeffrey Carney

Long time customer. Repairs always finished earlier than expected and less than estimate quoted.

Jared Cook

Keith was very knowledgeable about the vehicle I purchased while never pressuring me to buy right now. He and all the personal at Leb Ford worked extremely hard to get me the deal I needed! Would recommend them to anyone looking for a new vehicle and I look forward to working with them again. Thanks Lebanon Ford!

Bill Wood

Wonderful people, fast and reliable service.

Emma Schlagenhauff

Took my King Ranch F350 in to have it diagnosed, they found the problem and I paid the $70 diagnosis fee. Got back to my home ten minutes away and realized there was a large scuff from top to bottom on my dually fender. I took all appropriate action, spoke with the service manager, general manager, and even the owner who all deny it and say it happened in the parking lot and it's not their fault. I took it to a body shop and they said it would buff out but the pin stripping would need to be replaced. I asked flanders to maybe order me the pin stripping or even just refund me the $70 for the diagnosis. The owner never called me like he said he would, when I called him he railroaded me and told me he had nothing to say and hung up. I went to meet him personally and caught him in his car, he told me he has said all he had to say and drove off. The disrespect from the owner and his staff is utmost unbelievable. They have lost a potential sale of a new pickup because of this. I would highly recommend you stay away from Flanders & Patch Ford.

James Wheatley

I have done business with this company in both sales and service at its GM location. Very excited to have them locally now and have recently provided me with exemplary service on routine maintenance.

Kevin Hooker

Not good

Louis Renza

Service people are very attentive and I was more than happy with the results of my issue. My wife's car needed body work and it came off splendidly. I also needed a minor part. Sam: excellent service person!

Cheryl T

During the last snowstorm I noticed the blowers (jets as my kids like to call them) seemed to be high and low and back to high. They were losing power. With the car due for an inspection and oil changed, I contacted Sam in the Service Department and he had the car in quite quickly. There was a defect in one of the switches and the part was ordered. On the same day, I saw Matt in the collision department regarding a small paint chip issue near some trim work. Matt washed my car, took pics and sent an email to Ford. Within one week the car was back at the dealership having the paint fixed, the part replaced and while there they noticed there was a recall and resolved that issue immediately. The vehicle I was lent (they needed my car two days for paint) was great. My interactions with Sam and Matt are the reason I continue to return to the dealership. I will admit I was worried when it changed owners from Flanders & Patch to Lebanon Ford but I am no longer concerned as they have the same people I have worked with and some additional friendly people. I am also very impressed with the size of their inventory on the lot vs. the inventory with the prior owner. They have a loyal customer here.

Rivenous Lockhaven

The prices are fair and the people are very friendly I dropped off my car and even though I didn't buy the vehicle from them they gave me a ride back to my destination free of charge, this is how customer service is supposed to be.

Melanie Hammond

I went in today for service on my Fusion and the service people were on time and very pleasant. I walk with a cane and the gentleman even pulled my car right up to the door when it was finished so I wouldn’t have to walk far. Excellent experience!

John Therriault

No hassle experience. Deal was done quickly, professionally and no strings attached. Why can all dealerships be like Lebanon Ford.

Keith Stanford

Average in service (Dept)

M. Lancaster

Awesome experience buying my new truck, will be back when the wifes lease is up! Thank you!!

Rodney Young

The salesman was upfront and good to deal with. Didnt come to middle ground on price of car.

Jan Baines Cole

My husband and I leased an F150 last week. This was the first time we’ve leased but Paul made the whole process clear and simple. Thank you, Paul. We will be back when it’s time to replace our car! Highly recommend!

James Hollis

Very pleased, prompt, courteous service.

Arnold Norton

There are so many other Ford Dealers Don’t Be Sucked in by this one & don’t give them any of your information!! I was there when they 1st opened to purchase a truck. I specifically told the sales man, which told the finance guy to submit only threw Ford. Needless to say 3 different banks later & a ridiculous offer, I told them to stop the whole deal I don’t want the truck. I found another great Ford dealer & traded my vehicle for a truck. A few weeks later my personal bank called & stated that Lebanon Ford had submitted A deal to her on a new truck, adding in the vehicle that had been already traded. Again this is weeks after I told them to stop the deal. How is it legal for a dealership to take your personal information and use it when they want, sounds crooked to me!!! Walk away from this place, trust me there are other great Ford dealers out there!!!!

Roxanne Eastman

Another great experience (our second) with Jordan Eastman and everyone there!! Fast and easy! Highly recommend!

Michael vitali

was fast and great thanks

Kyle Descoteaux

Excellent job, truck was even delivered out of state to me same day as purchase. Bill was very helpful and the vehicle was as described.

Cortney Lique

Such a great experience love our 2019 Ford Fiesta se thank you Lebanon ford

Misty Pringle

The sales department is amazing and very helpful.

matthew kinson

Great staff have to say thanks to Dauane,Jeff,George , and all the other guys pretty much painless and great atmosphere, great all around Def def recommend

LENNI LOXTON

We are on holidays and had a tire warning light come on. We could see the Ford oval from the highway. We decided we better stop and get it checked . We stopped in and the service advisor Andrew Daley took great care of us. We needed a new tire and they were able to get it the same day. Exceptional service ! Thanks for the great experience. Back on the road to continue on our holidays.

Lynne Ford

The service department is always super helpful! They have also made some recent changes, including a new waiting area, that are wonderful!

Todd Boland

I tried to schedule recall work back in May. After being told how much of a pain in the butt it is (how is this relevant?), we set an appointment for mid-July. When I showed up for that appointment, I was told they were backed up and wouldn't get to it for over a week. I was also told they Ford would only pay for a rental for 3 days. We reschedule for August. I dropped the car off and then received a phone call that they have to order parts. I picked the car up. The parts came in and we scheduled to bring it in today. When dropping the car off, I'm told it will take a couple of weeks. At this point, it's clear this dealership doesn't want to do the repair. I should have seen this coming after the first attempt at making an appointment.

Sheila Morse

Scheduled to have a recall item taken care of. Scheduling appointment was easy and fit my schedule. Replacement of part in my Ford F-150 was quick.

Tyla Berwick

This dealership claimed they couldn’t help us one bit after 4 days of waiting for an answer on a vehicle. went to Claremont ford got approved with 0% financing in 45 mins. Don’t waste your time with these guys. They don’t go out of their way for you if your situation isn’t perfect.

Heather Guy

I went in to service my lease and left with a new rig. I found Duane to be very informative and he listened to my needs. I still had a few months left on my lease and wasn't sure what I was going to do when it was up, but he answered all my questions with candid honesty making me feel comfortable to continue leasing with them. I love my new 2019 Escape and excited to be working with the great staff at Lebanon Ford.

Tina MacKenna

Phil Daily was a big help in solving the issue I was having with a tire on a new vehicle.

Dana Arey

Stopped into service for developing problem. Got an appointment for the next day. Dropped off truck and three hours later it was ready. Best thing the service was covered under warranty.

Shadara MacNicol

I previously leased a 2014 Ford Edge from Flaunders & Patch and the experience of getting the car was actually great but it turned out to be a lemon. I am not just saying that, it actually was. The vehicle would say "Check Charging System" and the shop would tell me each time that it was the alternator. As soon as I would pick it back up, it would start acting up again. This happen 3 times during the course of the lease. Prior to my lease ending, they reached out to me to see about getting me into another vehicle. The experience was terrible!! After having an hour appointment, I was asked to come back. I ended up spending repeated trips over the next couple of days only to be provided information and then be told that was not correct. I decided to make a deal with them regardless of the games and opted to have leather installed instead of going to the next trim package. The leather job was terrible!! I have attached photos. They drove my vehicle 200 miles and returned it with an almost empty tank of gas. They are unwilling to do anymore to help with the bad leather job and won't consider providing anything additional to make the buying experience any better. DO NOT DO BUSINESS WITH THIS DEALERSHIP!! If I could give less than 1 star I would.

Alexander Withington

I recently purchased my first car at Lebanon Ford and I was extremely satisfied with the service. Keith Jones was the salesman who showed me my 2012 Ford Focus. It was painless and simple. I got a great deal and they even helped me with my first inspect I hope to buy my next car from them.

Bob Nevins

Went with my son who was looking at a 2018 used f150. He got a fair trade-in for his 2013 and a good price on his upgrade. Staff was very reasonable and not a lot of running to the manager to make the deal. Plenty of inventory to choose from.

Van Wiggins

The whole crew at Lebanon Ford was great! I told them upfront that my credit left a lot to be desired and Paul still gambled a whole afternoon on getting me into the new plow truck I needed for my business and Parker worked straight up magic on the finance end. The whole experience and atmosphere of the dealership were great, and they've won me and the wife over as customers.

Andrew Kaye

Brought our 2014 compass in for a mini a-z detail and Phil, Sam, and Dave up front were welcoming from the start. And Matt in the recon department did such a fantastic job on that, I brought our 2017 Ram in the next day for the same thing. It was only scheduled for a was vac and windows but they accommodated me and got it done! Highly recommend this group for any needs.

Sharon Manning

I recently purchased a used vehicle at this dealership. It was a great experience. The salesman was very knowledgeable and able to help me make the ideal choice for me and my budget. The finance department went the extra mile to ensure that I received the best finance agreement possible. I did not feel like this dealership was out to make a quick sale but instead out to establish a return customer.

Stephen Girdwood

Big thanks to Duane for the awesome sales service! This is the 4th vehicle purchased from Lebanon Ford (and formerly Flanders & Patch). It is great to find a local dealership you can trust for great price and customer service.

Chuck T

We just bought a 2017 Fusion Platinum from them. The salesman, Tom McHugh, was excellent, very patient as we went through all the cars they had on the lot to find the option and color combination we wanted. They had an excellent selection to choose from. Tom worked to make sure we were happy with all aspects of our decision and to make sure we had no questions before we finalized the deal as well as when I picked up the car. Will definitely go there when in the market for a Ford product!

Mary Cain

Where do I start? I'll never return. Poor customer service. Exorbitant serice & parts department. My tire was flat after I drove it in fine! They failed to explain how that happened . They must think women are incapable of having a brain as they talked to me like I had zero comprehension of the problem. I'd researched it extensively that the power steering had failed and gone onto manual drive and 323,000! Recalls on Fords from 2010-2015 have been reported but they claim my vin # didn't apply. I called the NHTSA about this and the lack of responsibility for a #Ford franchise had. I would never suggest going here.

Christopher Lee

Awesome team of people!!

Robert Frenchman

I had a terrific buying experience with Duane Veilleux. Honest, fair, reliable. I would absolutely buy a car from Duane and his dealership again..

ronald donelson

Excellent work, on-time, friendly.

Jim M

Started working with George LeSeur online. Your dealership is not close to my home location so I wanted to have my questions and concerns answered prior to taking the long trip. George did a excellent job in doing this. His correspondence back to me was precise and responded in a timely manner. In doing so and viewing your prices, I convinced myself it was worth the trip. It was. When I arrived I worked with Keith Jones. Again he was great. Polite, extremely friendly and excellent knowledge of the product. I'm glad I decided to venture away from home. Frankly your price was the deciding factor. The dealers in my home location seem to be getting less and less customer oriented.. The bonus was working with your staff. They made it a good experience.

Randy Snelling

I didn't end up purchasing a truck here, but they had great used vehicles and I enjoyed their service. I would recommend looking at their inventory if you are shopping around for any used trucks specifically. Great selection. Ask for Jordan Eastman

Nick Yager

Visited the service department on November 1st, 2018 for an inspection and warranty evaluation. The process was easy and seem less and the service was excellent. Thank you to Sam who was very helpful and got me in and out quickly and efficiently.

David Minshall

Hunter was prompt, courteous and helpful. A good customer service interaction.

Richard Hoffman

Services I requested where performed on time and to my expectations. Would have also liked to have had my truck detailed, but due to a staffing shortage, Lebanon Ford could not porvide this service. (Not really Lebanon Ford's fault as this is a regional issue. There are just not enough workers in the Upper Valley to staff all the positions.)

Matthew Baer

My wife and I recently purchase a new 2018 Ford Escape from the folks at Lebanon Ford. We had an amazing experience from beginning to end. We worked with Tom, who couldn't have been friendlier and more accommodating. He worked closely with us to find the right car and the right deal for us. The entire team was super supportive, and we left with a car that we are super excited about. We were in a tight spot having to trade in a car that we'd had for 10 years that needed a costly repair. The deal Tom pulled up for us included more money for the trade-in than we expected. It made all of the numbers work out well for us in the end. We're excited to continuing our relationship with Tom and the team! Highly recommended!

Karen Hautaniemi

Called for a oil change for diesel pickup, got an appointment for the next day. Met at the door, they pulled the truck in and only took about 1/2 hour to complete service. Nice change from previous service at this dealership.

tom thayer

excellent service is what I except at flanders and you never let me down thanks for help duane ...John Pratt

Ronald Bertrand

Good sales team willing to work with the clients

Cassandra Lang

Thank you Keith for making looking for a car super easy. :-)

Connie Kelley

We had a 2013 Ford Mustang GT that ended up having to go through the "Ford Buy Back" program due to being a lemon. The dealership that we had been working with because it was close to our house "opted out" of assisting with the buy back portion, however they were paid by Ford for all of the repairs that were completed on the Mustang. When they opted out Ford contacted FLANDERS AND PATCH to see if they would be willing to work with us (this was just to save us from having to travel to Concord NH to the original dealership). FLANDERS AND PATCH was willing to help us and went above and beyond what could be reasonably expected. Due to a model change we didn't want to have a 2015 Mustang not knowing what it would look like. Prior to getting approval from Ford, FLANDERS AND PATCH ordered a replacement Mustang for us so that we would still be able to get the model design that we wanted. The salesman and owner went above and beyond when it came to dealing with Ford Motor Company on our behalf. Our replacement Mustang eventually was delivered, but came in damaged...just our luck! FLANDERS AND PATCH was not only very supportive in our decision not to take the damaged car after it was repaired. We ended up locating a similar Mustang in CT and went there to complete the transaction. FLANDERS AND PATCH work with us for months and really got nothing monetarily from us or Ford. They truly just worked to help us out. That is what an old fashion dealership use to do, it is nice to see that dealerships like that still exist. Thank you Tom and Chris for everything!

drew brodeur

Dave Small...Service manager got my vehicle in in more than a quick time...sooner than I thought and it was done when he said it would be done...even though he had two mechanics out and it was FRIDAY!!!The mechanics must have jumped on my vehicle first thing and got it done in a hurry and professionally!.. A business is only as good as the people that work there and as good as their word...Lebanon Ford should be proud of the whole service team...Thanks team ...I'll be back...Drew A. Brodeur a

Chad Reed

Just a usual, inspection, get new tires, wipers and some brakes type of visit. Rear brakes work great now, it has stopped raining so I haven't checked out the wipers and the new Summer tires are nice, nice and quiet and smooth.

Dennis Adams

I wont be buying any more cars from the former Flanders and Patch.... That is all i will say. You lost a loyal customer.

Reg Cramer

My experience trading trucks with Lebanon Ford and Duane V was excellent. I told him what I was looking for and he came up with a truck that had everything I wanted; he then checked for any incentives that Ford offered. After reviewing the incentives, I decided to trade in my old truck which they offered a very fair trade for. Within a couple days I was driving the new truck. I appreciate the great service.

Daniel Rutherford

What a really genuinely great experience. I was looking for a replacement for my Jeep AEV JK. I had always had Ford F250's in the past and that was at my core, but my salesman, Tom McHugh. took his time to listen, he let me drive the F150 King Ranch, nice, but just not what I wanted, the Explorer, maybe later for my wife... in the end, the selection of available trucks and Tom's thoughtful approach was what led me back to Lebanon Ford. I went to three other dealerships and talked to countless people, but in the end, the choice was clear. Though Lebanon Ford is about an hour and some from my home, and I have a local Ford Dealer in my own town, they got the nod. Everything from selection to financing to final delivery was smooth and customer focused. I would highly recommend taking the drive, from wherever you are, to Lebanon Ford. Oh, the search finally landed me behind the wheel of a 2018 Ford F250 King Ranch. Amazing vehicle. In a class of its own. Thank you to everyone at Lebanon Ford.

trever small

I received a recall notice on my 2008 Mustang for the airbags. I had tried to schedule into another dealership where I had bought it and they said they had to order it and would call when it came in, three weeks later I pulled into the dealership to ask if it was in an couls I make an appointment, they had never ordered the air bag. I call Lebanon Ford and spoke to David Cowdry, he was professional and courteous, we scheduled the Mustang in and in less then three days from the phone call it was done. You can't even tell the work was done! Thanks for the excellent service!

Sara Patch

As someone who has had negative experiences at other dealerships I appreciated their willingness to answer all of my questions and to be transparent each step of the way. Despite being new to her position, Kora Hartwell was knowledgeable, professional and personable. I really enjoyed working with her and would not hesitate to recommend her!

kevin G

Great Place to purchase a quality used car or new. Better than when Flanders and Patch was there.

G. Richardson

Lied about an exhaust valve. Does not provide notes on repair or reasoning. They over charged us for the labor at hand. Not transparent. Not worth your time

corey gramling

Had an awesome experience with Lebanon ford. I went in looking for a certain vehicle at a certain price and Keith Jones quickly went to work for me to make that happen, I would strongly recommend for anyone to check this place out when looking for a vehicle. Keith is a great guy and made the experience enjoyable

Valerie Lake

I was pleased with the overall quality of work. The new headliner is like new. I am thankful for their shuttle service to get you to and fro with out additional cost. What I didnt like was the uncertainty of time of completion. I understand that this was a large job with a lot of small details/steps. However, I would have liked a courtesy call when the tech had a better idea how long it would take so I could make a back up plan, if necessary. Instead I had to call at 2pm. I was told that they would most likely finish before EOD, but again lack of certainty. I then felt it was in my best interest to put visual pressure on the team to complete the job that day by returning to the dealership and wait in their waiting area.