Reviews of Irwin Toyota (Car Concessionaire)

Chris B

I bought a 2018 Toyota Tacoma from Chris Kelly. It was the absolute best car buying experience I have ever had. The price was the best of any I have found in NH and MA. The transaction took less than 1 hour. Thanks Chris and Irwin Toyota !

Rae Lipshultz

Timely friendly service every time now for years. Service staff is excellent and while going to the dealership isn't always the least expensive it is the best quality with people I know I can trust to give me good advice.

Suzanne French

The Rav4 Hybrid I purchased was posted with a discount, which I favored over other dealerships listing the same vehicle. I like dealing with clear options and no haggling. The transaction was well executed. Irwin has a great team!

Robert Murphy

I have been with Irwin's for over twenty years now. During that time I have purchased two Toyota Camrys - the first one for over fourteen years and now this present one. Thanks for the expert workmanship in the service department I have had minimal expense for repairs or upkeep of any kind. Just now I have had the work done, work recommended by that department in order to keep my Camry in tip-top running order. As usual, the work was done to perfection, no recommendation left undone, done in a very reasonable time frame as promised. With a quality product like Toyota Camry and the Irwin care given the car over all these years, no wonder I have never had to think about buying another car except for preference of having a newer model. Thank you, Irwin's and especially that Service Department.

Christine Gladle

I went in for a tire rotation and was out in about 20 minutes. They are very courteous and care about there customers. Great place!

Jim Hoffman

Had my tires rotated had a very comfortable stay while I waited plan on doing all my services right there service manager was excellent

Terry Melle

Needed keys programmed for a recently purchased used vehicle. Irwin made the process simple, accommodating my schedule peculiarities and dispatching the issue pleasantly and quickly. The customer waiting area is second store none I have ever visited. Well done.

Dawn Sullivan

I had the best buying experience at Irwin. Bob Travers took such good care of us and I LOVE my car!! I would highly recommend buying your next car at Irwin Toyota! Go see Bob! He's the best!

Walter Larson

I worked with Seamus McNally for a purchase of a new Tacoma. I had done my research and knew exactly what I wanted and had test driven the truck at another dealer. I called Seamus and told him exactly what I was looking for. I explained that I had been in touch with 2 other dealers and the dealership that presented me with the best deal would earn my business. Seamus did just that and made the buying process easy. He was very receptive and responsive .

Marcus Turner

Chris Kelley was really amazing! Felt super welcomed and made my first car buying experience super easy. He was able to explain things that i didn't know about buying a car. I would definitely go back and do it over again!

Robert Rice

Bob Abbott was very helpful. All my questions were answered.

FadedBroCaster .

Delt with Marc who was a great guy to work with me and he was funny so I don’t have any problems with this place for cars and they also worked with me

Richard Newell

Very happy with the service at Irwin Toyota. Bob Abbott was our advisor and he always treats us well. He's very professional and a pleasure to work with. Thanks Bob!

R Bowler

I recently bought a RAV4 from Scott Hayward, he made the transaction as smooth as possible. He made me very comfortable, as it was a busy afternoon. Thanks again Scott

Lynn O'Connor

Excellent customer service as always! Bob Abbott and Greg Joubert went above and beyond to take care of my concerns. They were able to repair my vehicle and kept me up to date throughout the process.

Joseph Buch

Erik Faro made buying our Highlander an easy and pleasant experience. Very friendly and knowledgeable about the vehicle and made the process flow very well. Which is impressive given our two young children who were there with us. On a busy weekend he made the whole experience fun and easy. And it didn’t end there, Josh Glazer made the financing part of the deal quick, easy and informative. We left Irwins very happy and context with the whole transaction. Great Job all around!!!!

Anne Marie Bedford

excellent service this time!

MaryEllen Connell

Bill Salta does a great job with running Quik Lane-keep up the good work!

Leo Feret

Irwin Collision did a beautiful repair of my RAV4 which was rear ended. The staff was knowledgeable, competent, and helpful in making the repair process as easy as could be imagined.

Donna Walker

Had check engine light misdiagnosed by local shop and they replaced wrong O2 sensor received correct diagnose at Irwin plus present and future repair schedule, plus a free car wash. Great service!

Ross Maguire

I typically only leave feedback if I've had a really good or a really bad experience - this is one of good ones! I recently purchased a Highlander from Irwin Toyota and the process from beginning to end was actually a pleasure (for once when purchasing a vehicle). I personally worked with Bob Travers and he was polite, responsive, & informative throughout our dealing. He was prepared when I showed up to pick up the vehicle and spent 20-25 minutes with me in the vehicle to explain to me the control panel and what each of the buttons do. I thought it to be a nice touch not to rush out of there once he handed me the keys. The dealership is also clean & inviting and I found it to be one of the better Toyota dealerships I've visited over the years. I plan to recommend Irwin motors to my friends & family going forward.

Janice Janaitis

I had my car inspected on a thursday. It was a busy place, but it was a great experience. Everyone was very polite and professional. It felt like I was in and out so quickly. There is a lot to occupy your time while you wait. I feel confident that they do a good job.

Jacki Fogarty

My experience with Irwin Toyota, particularly with my sales associate, Michelle Whitney, was fantastic. Their willingness to work with me to make me satisfied was outstanding -- good enough, in fact, to sell me a car despite my having more than 25 years of business with another dealership.

Tom Judd

Good service fair price

Peter Colbath

The appointment was timely and Bill Salta was professional and pleasant.

Melvin Heckman

I was checked in for the one year check up on our lease car by Scott Kolacz who was fast, efficient and helpful. I expected the service would take at least an hour but was completed in about 40 minutes. Needless to say, I was extremely pleased with the whole experience.

Saragene Davis

Service at Irwin Toyota is ALWAYS excellent. I am always treated as if I am the only customer in the service center. I know that the service technicians are trained and will do their job accurately and efficiently.

Gary Simoneau

Toyota is a great place to do business.

Billy Bialecki

Brought my car in for a state inspection and oil change. The service department was very friendly and even the technicians were friendly also. They explained everything they have done. Wouldn't bring my car anywhere else. Thank you Irwin's keep up the good work.

MJ Santor

Was extremely surprised and pleased with how our transaction went! We had been shopping locally for a new van and a rep reached out from Irwin with an initial offer with a van that met all of our needs. The price was at least $3k lower than our local dealers. When trying to work with our local dealers they couldn't come close to both the sale price of the new van and also the trade in value of our current van. We were given the "We have had customers come back saying that the deal wasn't what it was" line from both but after multiple questions and assurance from the initial internet sales agent we decided to make the 3hr drive. I was skeptical the entire time but from the moment we arrived... to working through the financing and warranties.. everything was exactly as it was initially agreed on and more! Extremely happy with the sale and interaction we received from Tom Whitney, Kristina Cassidy from internet sales and Dennis Marhefka. More than worth the 3hr trip and will definitely reach out to Irwin for our next vehicle!! Thank you!!

Carey Allard

What an amazing experience! I was able to speak to Seamus over the phone and was quoted the best price with our first conversation. They beat all the competitors by thousands. When we picked up the vehicle, it was 1 hour from start to finish. Josh did a great job discussing various coverage options and completing the finance paperwork. Before leaving, we inquired for our new college graduate that needs to purchase her first vehicle and I’m confident she will be an Irwin customer in the next few weeks. Thank you again Seamus and Josh for your help through this car buying process!

Peggy Amsden

I brought my 2015 Rav 4 in on 8/14/2019. Service was fast and efficient. They fixed an issue with the wipers that was an existing problem when I bought the car back it May. They honored there agreement to fix it at no charge. Also honored my sales agreement of free oil changes for a year. I was very pleased when the service representative said today's visit was NO CHARGE.

Steve Breault

Very friendly staff, comfortable atmosphere. The product specialist who I seen was Tom Whitney. He was a big reason why my truck buying experience was a pleasurable one, as he was very easy to talk to, and helpful at answering any questions I had. That made for a great buying experience without that horrible "being pressured feeling" one frequently encounters elsewhere. I would highly recommend Irwin's Auto Group!

John Hale

Irwin automotive group was a great place to purchase my new truck. Great selection, decent prices and a quick and easy purchase process made for a great experience. I would definitely buy from Irwin in the future .

Lea Klock

Thank you Mark Chertok and Josh in financing for a great buying experience! I love my new Rav! I've used Irwin's for my past 4 vehicles and will continue to do so!

Thomas Daniels

100% satisfied

Albert Nadeau

Absolutely the best car buying experience I have had

Matthew Toms

Great service, kind folks. An enjoyable experience!

Fatahi Alsaidi

We bought a car from this Dealer. I don't know about the other guys but we had an amazing time with amazing gentlemen by the name JOSH BEACHUM, go only only to this gentlemen ((This guy went 5 hours to NYC for a second rescue of a dog that everyone passed around)) and oh his humor is amazing. He takes his time and explained everything to us easy and very welcoming. We bought a RAV4 and are happy customers will definitely buy another one with this JOSH in the future, we appreciate his excellent service definitely he's a recommend him to all

Lora Miller

Nice people, friendly service, not pushy or manipulative. Paperwork was prepared very efficiently, car delivered promptly. All in all, a positive experience!

Stephen Walsh

Irwin got me in and out of my 35K mile service extremely quickly with a very well accomplished job!! It was so fast that in fact I barely had time to finish a cup of their complimentary coffee in their waiting area!!

Matt Morrow

Seamus McNally was excellent, he provided quick help to me when applying for a loan, was able to get everything finalized in less than 90 min. Definitely ask for him during your next visit.

Patricia Peek

Efficient, courteous service. Job completed on time as promisd

Natasha Jacobs

Bought a car today with the help of Seamus McNally. Highly recommend him. As a first time buyer, he took the time to explain everything, was respectful and honest and had a great sense of humor...and even bought me coffee! He was not pushy and went based of what I wanted and was great about staying in my price range. I hope not to buy a car again anytime soon but when the time comes he’ll be the only one I go to!!! Thank you again!!

Ronald Manseau

This was our second time getting a truck from Irwin Toyota and was treated excellent, Erik Faro was is an exceptional sales person went out of his way to make everything perfect even matching my phone to the truck, looking forward to many more years of business with them

David Connor

15K service & state inspection. Work done faster than anticipated.

Drew Gerken

Bob in service was great! They had my part fixed and oil changed promptly. He called to update me of the status of the Tacoma, and when I came to pick it up he had personally driven up the vehicle. Thanks again!

John McAuliffe

I shopped at 4 different Toyota dealers in my area. Irwins was the last dealership that I visited due to a bad experience with my 07 Tundra in sevice. My dealing with Michelle and Jameson was a very excellent experience. I told them that I was going to purchase this new truck from them due to the fact that they did indeed give me their best price at my first visit where as the other dealers were hemming and hawing about their bottom line. Not one second of pressure to buy and they answered all my questions honestly. Never thought that I would do business with Irwins again ,but they were excellent and took my word to hold that truck for 2 days. That in itself meant a lot to me as I was brought up knowing that my word was my bond, so was Irwins . I would recommend this group to anyone purchasing a new or used vehical from this dealership. Never thought that I would say this ! Very glad that I could

Douglas Greene

Great service, and attentive, caring sales.

Ken Freeman

Great service, attention to detail, communication, shuttle transportation, and service performed ahead of schedule. A pleasure to do business with. I have been doing business with Irwins for over fifty years. and you can see why.

Winifred OShaughnessy

Although I wished I didn't have to drive for an hour to get a "recall" procedure done, the folks at Irwin were speedy, polite and professional. (I wish they had a soda dispenser; I had to walk three blocks in the sun to get a cold drink of water.)

jmb

Dealt with Erik Faro from Irwin Toyota in Laconia New Hampshire. Best deal even after thinking I got a good deal at another dealership in Maine after doing negotiations... Best price by far and the buying process was made easy by Erik. I contacted him via the internet ,told him what I was looking for and asked for his price.He came back with a price that surprised me and I double checked his quote again. Erik Faro was straight forward ,not pushy and had answers to all my questions. Buying process was smooth...Irwins idea of selling cars will surprise you. I would go back there again. John

WV JETS

Quick and easy professional staff

Donald Kendall

Awesome experience the last couple times I have been to this dealer! Really good service goes a long way these days. I was very happy with how I was treated and how my truck was treated as well. I am very happy I purchased my truck at Irwin Toyota!

Kerri Parker

The Saturday appointment was great. I don't always have time during the week.

Mark Weston

Great service. Bill and his crew handled everything quickly and correctly.

Jack Potter

I've been very pleased with service o my 2001 Tundra from Irwin. It's always been serviced on time and if there's an issue that needs addressing, they do it in a tiely manner.

Avis Reneau

A++ From the shuttle drivers, to the front end staff, everyone was excellent top to bottom; I arrived at the wrong time and didn't even know 'til I got back home and was checking my calendar -- I was 2 hrs. late - noone blinked an eye or mentioned it; I did apologize. When items past the recall were found, I got an immediate call regarding them. GREAT is my review.

William Cox

great positive experience with repair shop... brought car in for inspection sticker and mount snow tires... they didn''t up=sell additional services.

Gayleen Smith

Service was great and the service technician though very busy was completely professional and friendly.

Karen

Very skeptical about auto dealers due to lousy experiences in the past. My sales people were thorough and pleasant, and kept me up to date on the car I ordered every step of the way. Great experience at Irwin's!

Dave Bean

My car broke and was not worth fixing so I needed something that day so I looked on the internet at many different dealers and Irwin has the best price online. I called and talked to Isiah Anderson (this guy was awesome) he beat the online price. I also told him I needed it ASAP and he made that happen I scheduled an appointment for 1:00pm and about 1:45 I was on my way. He made this process very simple made me aware of the add-ons if I was interested. This team is awesome I will definitely return for my next vehicle.

Casey Sadler

Fast, Fun & Easy! A great dealership!

Patrick Kenney

great service

Robert Wood

It was a pleasure doing business with IRWIN AutoGroup. Our specialist Glenn Buehl was extremely knowledgeable & very professional

Roberta Vigneault

Scott Kolacz was very professional and explained everything to me. Service was done in a timely manner. This was our first service here.

Jane Gauthier

I have been going to Irwin's for all of my car maintenance for over 20 years. The service personnel have always treated me with nothing but respect and caring. Bob Abbott always has a smile when he greets me and asks how I have been. Every service person I have dealt with has always explained the services performed and if I have a question they answer or they will call the service technician to explain the issue in question. Thank you all for the respect and caring you have provided to me all these years.

Anne Jalbert

Chris at the Irwin Toyota service department listened carefully to my repair issues. They service department then did an oil change, put the summer tires back on their rims, and did the yearly inspection. The best part was I had reported that the headlights seemed dim and this Toyota technician figured out that a faulty bulb was causing the entire head light electrical system to dim. The service department charged me reasonable labor rates and were very responsive through this process.

Glenn Buttermore

Very courteous staff.There was some question about qualifying free oil change but they promised to look into it.We did buy our 2017 Corolla from others but they were able to transfer our info.Plan on returning for all my services in the future.

Peter Winship

Prompt and professional service, both as to scheduling and maintenance check up.

A Google User

The service was just a State Inspection. I was in and out very quickly. I was given a thorough printed report. I have always been given excellent service at Irwin since I purchased a used Ford Taurus Wagon from them 15 years ago. Many thanks.

Shawn Hale

Great place to buy a new car or truck Mark Chertok and Josh Glazier made the process easy. Highly recommend if your looking for a new vehicle.

Ruth Kimball

For 30+ years, I have been buying my cars and always have had them serviced at Irwin Motors. Even in an emergency, they are so accommodating and helpful and honest. Thank you Irwin!

Susan Spooner-Bishop

Michelle Whitney was great to deal with! I love my new Toyota Highlander. This was my 4th vehicle purchased through Irwin Toyota and I would definitely buy through Michelle again!

Rob Hatch

Working with Howard Cullen on the purchase of my new truck was quick, simple, and I felt he recognized "my" needs and wants, without any hassles, was up front on all aspects, and provided me with an exceptional sales service. Josh in finances was more of the same. I was in and out, with the vehicleand terms I wanted, and felt like the team were working for "me", and not the dealership. Great Team.at Irwin! Great guys to work with.

Chicki Merrill

Scott Kolacz was very helpful and polite

Carolyn Bartlett

Brought by 2018 Toyota Corolla in for routine check and annual state inspection. This was my first experience to the Service Department and I wasn't sure where to park. Went inside and the gentleman I spoke with assured me I was in the right area and they would take care of the inspection. Was directed to the waiting area. I didn't even have time to finish reading the paper when the inspection was complete, paid my bill and left. Everyone was courteous and friendly. The areas I saw were incredibly clean. I recommend Irwin to anyone/everyone shopping for a service department or to purchase a car.

Beth Bellows

Excellent customer service! Polite and very helpful. Thank you, ,Beth

Barbara Shumway

Great service, quick, shows customer of any problems (mouse droppings in one of my filters) replaced filter and gave recommendations to deter rodent entry. Very grateful. It was my 65,000 safety inspection on my 2015 RAV4 which I absolutely love!

Timothy Sileo

Just purchased a vehicle from Irwin. Chris Kelley was the man! Very helpful and made the process as smooth as possible! Would highly recommend!

Joseph Sinicrope

Staff was very helpful in setting up my appointment and the work was completed earlier than promised.

Monica Apgar

Seamus McNally took very good care of us, even when we encountered a couple of bumps in the road

Craig Eaton

Michelle Whitney was excellent to work with

Tanya Heath

Salesman I had was very nice and helpful but their prices on "As is" vehicles were overpriced especially after our sales man told us one of the vehicles we were interested in had holes in the frame...2003 for $3000 something. Smh

Philip Germain

My Wife and I had a great car buying experience with Erik Faro of Irwin Toyota. He had gone out of his way to find just the right color and model of the new 2018 RAV4. Even though Irwin did not have it in stock at the time, he found just the right one and gave us a call. We did a lot of the work on the phone, prior to driving up, just to make things easy and quick. The appraisal of our 2015 Prius was quick and was a very nice appraisal for trade in value. I would recommend anyone looking for a Toyota or for that matter any new car, call Erik and let him help you make the perfect car buying experience.

TJ Erquhart

I had my first car buying experience herr in Aug 2018. I will NEVER buy a car from here again or refer friends and family. I got screwed over big time on my trade in hard core! Was there over 5 hrs & had to wait till next day to get my car delivered due to the battery needed charging. The trade in issue alone is my biggest complaint!

George Foster

I brought two Camry's to be worked on. I told everyone I spoke to that I had a six hour drive to do right after the second car was finished. It had a Engine Maint light on. The first car had a 7 AM scheduled start time and the second car had a 9 AM scheduled start time, and it was there on-time. At 10:30, I asked for a status. The person at the counter asked the mechanic and relayed there wasn't a problem, maybe we needed to change the oil. Did I know the mileage? The sticker was on the window and he went back again. It was due, slightly. I was very upset they had me waiting for an hour and a half, no updates, and they had me waiting when there was nothing wrong with the car. I left without being charged or oil being changed, and they LEFT THE MAINT LIGHT ON when no maint was required. I can't go back there, which is very disappointing as I bought the first Camry new from Irwin. I made NYC just in time to hit rush hour. What an exhausting day.

Chip Merrill

Bob Abbott has always been personable and helpful when I have brought my Toyotas in for service

Louise Sawyer

Great experience as always!

Dave Peck

I recently purchased my second new car in 10 years from Irwin Toyota. Scott Hayward was a pleasure to deal with over several visits as I test drove several cars before deciding which to purchase. He was able to procure the exact model that I finally decided upon, and we agreed upon what I believe to be a fair price. I never felt pressured, making what can be a stressful experience into a pleasant one. Josh Glazier also made the financing arrangements simple and pressure-free. Overall I am very pleased with my new Toyota and I am happy to recommend Irwin Toyota.

Donna Ray

Awesome experience! LOVE my new vehicle!

Arturo . Arnold

One of the easiest and quickest car buying experiences ever. Price for low mileage 2015 Toyota was very competitive. We drove an hour and a half for the great deal and were treated very well by Erik Faro and the rest of the the staff. Would highly recommend and we will definitely consider buying our next car at Irwin.

Priscilla Teague

Service efficient and thorough today! Thanks

Brooke Duchette

We prefer to buy our cars at Irwin. They helped us make a deal that worked for us and when a few things weren't to our liking, they fixed it immediately. We'd recommend them to others.

David Ecklein

Did the work in less time than we anticipated. Thanks!

Lori Harrington

Shamus was great to deal with at Irwin Toyota. There is nothing I hate more than spending a day in a dealership- he made it not so terrible! I am excited about the 2019 Toyota Camry purchase. From Shamus to the finance team- everyone was super friendly and relaxed.

KarlA SAnborn

Walked in interested in buying a highlander 3 salesmen walked by us and never even made eye contact

Richard Drenkhahn Jr

Ben was easy to work with and accommodating. We spent the day until we could find the right truck for me with the best payment plan. Thank you Ben for working with me. I love my new truck.

Garrett Harrington

Irwins is great, fast easy, good customer service, work was done right.

Ron Cohen

Oil Change and service on a 2017 RAV4. Service was excellent and all questions answered.

Rogan Heath

Chris Kelly was incredible. From beginning to end Chris had our own interest at hand. The buying process from start to finish was really easy and we couldn't have done it without the help of Chris.

Lesley Masters

Excellent service. They were right on time for our appt. and was complete in time they estimated when we made the appt. Service man was very professional. Waiting area was very comfortable.

Katelyn Komisarek

I was about to give up car shopping until we went to Irwin's. After bad experiences and pressure to buy or lease from other dealerships and not knowing what I really even wanted in my next vehicle was frustrating. Then Chris Kelley at Irwin's helped me find the perfect vehicle for me! He listened to my needs and wants in my new vehicle and found the perfect fit and package that met all I could have asked for! I would recommend everyone to Chris Kelley that is car shopping for a new vehicle because he listens to understand your needs and budget.

Sidney Daigneau

With the oil and filter change plus tire rotation and the automatic checking all fluids along with testing and adjusting the brakes i was a very satisfied Toyota owner when i left Irwin Toyota.

Lori Comeau

went in for oil change waited in a comfortable waiting room 20 min later all done couldn't ask for anything better

Anne Sowa

I was due for my 15,000 mile service and was beyond satisfied. The Service Advisor I dealt with was Ed Wheaton and he took great care of me. I had a few concerns about my vehicle that I wanted to ask about and Ed took the time to address them. I never felt rushed. I have been a loyal Toyota customer for over 20 years and will continue. If all the service advisors that I've dealt with over the past 20 years could have been as courteous and knowledgeable! Top notch customer service. I definitely give 5 stars thanks to Ed Wheaton.

Glenn Biss

Thanks Richard for the prompt friendly service.

Stacey Gordon

Erik Faro is a great, low-pressure salesman who will make sure every detail is right and you walk away a satisfied customer. I’m from out-of-state and Erik made sure my car was ready and paperwork went quickly. I highly recommend Irwin!

Mike Vegerano

Overall great buying experience. Everything was fairly quick and easy. I only had one issue. I was offered my vehicle for less by the internet sales person. That offer was then retracted by the actual sales person. I’m talking around 400 bucks too, so it’s not an amount they couldn’t honor, but they choose not to. Minus 1 star.

Bob Cormier

Excellent service!

Meesh Hagman

A delightfully easy and no pressure buying experience. Thank you Bob Travers and Irwin Toyota!

Jeanne Irving

A huge thanks to Bob Abbott for looking into my rear passenger door for not operating properly. Being a safety hazard, he had the door checked for non operation ASAP and found the gas cover was the problem of the situation. Ordered needed part and rescheduled my vehicle for repairs the very next week for safety of our kids. We thank you Bob for your efforts. Everything is working just fine now and your efforts are greatly appreciated. Jeanne & John Irving.

Jameson Proko

A big thank you to the Irwin Zone Team. Love my new truck! From the internet department, to the sales floor, management, and finance, the whole team strives to make the new car buying experience an excellent process. So happy I bought from the Irwin Automotive Group.

Monique Savage

Ben and Jamie provided an excellent buying experience. Very accommodating, friendly and concerned about us. Would purchase a vehicle from them again

Roger Jawharjian

My recent car purchase was very smooth, unpressured and overall wonderful! this is the way buying a car should be. Not only was the price of the vehicle great, but Tom was engaged and on point through the whole process. as a matter of fact the whole Irwin team from online sale to actual sales to finance was outstanding. i would highly recommend speaking with Irwin when you are ready to purchase your next vehicle.

Jeff Belyea

Bob Abott and Irwin's always takes good care of me

Travis Houghtaling

Went to irwin automotive and Bob abbott Got my truck in asap for a recall & 5k service. Very polite quick and friendly service! Couldnt have asked for more! Thanks bob your the best!

Michael Phillips

Mr. Wheaton took the time to figure a proactive strategy to try to determine a cause for our inconsistent heater malfunction.

Frank Caruso

Scott Hayward made our purchase experience simple and easy. I have been to many dealers and salesmen over the years and most of the time it is a stressful time. Scott made it go very smooth. Josh made the finance portion very easy as well. All three of my kids and now I have purchased a vehicle at Irwin and have been pleased we did.

Rob

I purchased a pre-owned Toyota truck from Irwin Toyota (Irwin Automotive). Initially it seemed like a good truck and price, Irwin boasts in their advertising of what a great value they offer and their alleged good reputation but later I found this truck needed thousands of dollars’ worth of repairs. The truck was also taken in on trade, and previously being serviced by them. On the evening of delivery, I drove the truck home and found it was making a noise. It also had a vibration somewhere in the vehicle. The next day I looked under the truck and discovered the rear differential was oil soaked with a leak. I called about the issue, threatened to cancel the sale and they agreed to look at it. They replaced the rear seal and probably deciding to save a little money and time didn’t bother to refill the differential with oil. A couple months later, the differential was ruined. It was diagnosed with a bad rear pinion bearing that was starving for oil. The differential was found a quart low. As some kind of ridiculous defense, they claim the differential was probably bad when they sold it to me. I guess that makes it better for them. I returned the truck a second time, after they supposedly fixed everything and charged me, and the truck was driven less than a thousand miles. From the time I purchased it, the truck would randomly start shaking and vibrating at highway speed. The truck was completely unpredictable and unsafe to drive. Unfortunately, they told me it would be a couple weeks until they could look at it. It was another week to diagnose and fix, three weeks in all. This time they found a second leaking wheel bearing, and claimed the vibrations were coming from worn out front brake pads and rotors, and a frozen, rusted and corroded emergency brake. All of which passed their safety inspection. I wonder how that was possible? Now after all these problems, and after the sale, they recommended a new timing belt and water pump, as well said it needs a new differential (they ruined the original). They even also found the taillight was cracked and needed replaced, all of which existed when they sold it to me but didn’t find any issues when they originally inspected it. They totaled up over $4000 dollars of needed repairs. When I purchased the truck and inquired about the timing belt, I was originally told that the truck didn’t have one. After I insisted on checking this, they did admit it had a belt but couldn’t determine whether it had been replaced. The service department said it sounded ok and recommended to forget about it, that “nobody replaces them anymore”. Now along with the rear differential, the front differential was just found bad, a common defect issue on the second generation Tundra. That issue had a bulletin and recall for years, now expired. I suppose that will add another $2000 to the $4000 they already recommended. Beware of this dealership and the second generation Tundra’s. This dealer gets them cheap on trades or at auctions, does nothing or next to nothing then flips them for retail on unsuspecting customers. The truck suffers quality and reliability issues, and now has a weak drivetrain, a leftover design from the smaller truck and as well still has the frame rot issue. Not sure how new you would have to purchase to get away from the issues but you may be best to check other trucks and definitely another dealer. By the way, if you get stuck with a bad deal on a pre-owned vehicle from a Toyota dealership don’t bother calling Toyota. They don’t care. The final outcome and comment to me was “you bought a used vehicle”. Guess they would rather you buy a new one and could care less about what happens after. Good Luck with “Going Places"

Eric Chamberlain

Bob Abbott coordinated smooth completion of regular maintenance and install of new front brakes, all completed in a very reasonable wait time.

Linda Upton

I was in the market for a new SUV and narrowed my search to either the Toyota Rav4 or the Chevrolet Equinox. After driving both cars numerous times and researching reviews and safety options, I decided to go with the Rav4. A friend recommended that I go to Geoff Cunningham at Irwin because he had had an excellent experience with him. Geoff was great. He explained the benefits of the vehicle, took me for a test drive (and didn't cringe at my driving), showed me all the options, and treated me like a real person. He answered all my questions and was not pushy. I ended up leasing a Rav4 and love my car. Geoff even picked me up and drove me to Irwin's to pick up my new vehicle - a significant investment of his time. Geoff's service did not end when I finalized the deal. He has checked in with me a couple of times to make sure everything is okay and has followed up by making sure I received all the perks (for example Irwin gives a gift card to prospective buyers). He made sure that my experience was - and will be - a positive one. One final note - everyone else at Irwin has been great also and I highly recommend the dealership as a whole. Plus I take comfort in knowing that they have an excellent service department so I am confident I will have reliable mechanics maintaining my vehicle.

Kenneth maheux

Always a good experience with the Irwin people

Baku Magica

A great place with friendly people that work with you to get you what you want! No pushing or lying what so ever!

Meg Dean

Very helpful staff

ROBERT LAIL

Took my RAV4 in for service yesterday. This is the first service since I purchased it used back in Feb. I moved to Belmont over the summer so I decided use Irwin instead of taking it back to Nashua Toyota where I purchased it. The service experience was excellent. The service staff was friendly, polite, and efficient. I was in and out in less than an hour. One of the best and quickest service visits I have had recently.

livepiano1 .

Wow!...sitting with my family enjoying a “Closed on Christmas Eve” extended holiday. Thanks Chris Irwin! How many Dealers doing over 300 cars per month gave employees this gift?!! (And they all have Irwin vehicles to enjoy their visit) Great place to work.

Jose Rivas

Great dealer good vehicle selection. I had a pleasant experience with my purchasing experience

Reggie Pettitt

On time and ready to go. Efficient. Thorough debrief!

Rita Kelley

I was very happy with the service I received at Irwin Motors . Our sales rep Geoff Cunningham was most helpful ,he explained everything and showed us how all the upgrades work. We were very happy and will certainly not hesitate to do business with them again.

Kate Boyle

I have been taking my car to the Quick Lane at Toyota in Laconia for a few years now. They are always friendly, efficient and proficient at their work. It is a pleasure dealing with all who work there, especially Ed.

Peter Van Winkle

Irwin gets it! From the ease of arrival and checking in, reviewing what is needed for service to ones vehicle, to the friendliness of the staff, the comfort of the waiting room, the WIFI, the user friendly desks in the waiting room..... it’s all fabulous! Fact is, I look forward to going, I sit at one of the desks and catch up on my work, enjoy my music and a cup of coffee. Today they wanted to check me out but I asked to stay a little longer to finish up some work. Irwin has looked after my truck for years and I have never been disappointed, just the opposite...I highly recommend them!

Bill Donohoe

I was very pleased and satisfied with how Ed Wheaton handled my service visit at the Toyota dealership in Laconia, NH, (Irwin Automotive Group). He is very knowledgeable and qualified for his position. He was also efficient, and courteous. A pleasure to do business with. I spent 46 years working in the auto business, and appreciate an excellent employee. Bill Donohoe, Meredith, NH

Ole Nielsen

I have been a customer at Irwin Toyota for many year and have always been treated with respect by very professional people. After all these years I am still a very happy customer.

Cynthia Love

The service is always good here--careful and efficient. I have a 45-minute drive, so I have to wait while my car is serviced, and appreciate the quiet room--and the complementary coffee and cocoa. All the gentlemen on the service desk (Ed Wheaton this time) are knowledgeable, considerate, and friendly. And the free coupon for the car wash service just down the road is the icing on the cake!

Dana Nute

Bill and his team are always great

ALBERT H FINE

Brought my 2006 Lexis into service due to check engine light activation. Determined sensor needed replacement. Harness for same apparently had been worked on previously and wiring colors did not match original. Work included repair of some detariated wires and sensor. Also did inspection. Personel very helpful. Shuttle service first class. Repair delayed due to waiting for needed replacement parts (understandable). Very satisfied with service and would have rated 5 stars if cost was less.

DONNA BERRY

Leased a RAV4. Vehicle is great. Dealership is great. Would recommend to anyone.

Brian Charland

Great place to buy a vehicle

Laurie Bixby

Thank you Irwin Motors for excellent service, A special thank you to Rick Gildden for always helping me with my appointment!! You're the best!!!

David Shagoury

They are great !!

Dick Bordwell

This was our first car buying experience in NH as well as with Irwin Toyota. from my first conversation with the internet Sales Manager to walking through the doors at Irwin Toyota and being greeted by their Product Specialist, Erik Faro, the purchasing process could not have been more straightforward, nor supportive. We received a very fair price for our new Highlander , and every opportunity to review options and answer questions was presented to us at every stage of the process. We were never pressured to take on additional warranties and service agreements at any point of the process. I should note that we received this same type of service on my wife's Lexus when we needed some minor body work a on the bumper a few months ago. This is how this dealership works in every department. They provide value from the products they sell and the services they provide. I'm sure we will be giving them more business in the future.

Scott MacDonald

Very fast service! Waiting room was clean and comfortable. The staff was very friendly!

John Sargent

Thought I would be buying my Toyota at another dealer, then called Irwin after hearing an add, just to verify I was receiving a fair price. Irwin’s price was much better than I expected and the staff was easier to talk with. A day later I bought my Tacoma from them. Very glad I called Thanks Irwin

Eva Jarvis

Howard Cullen and the team at Irwin Toyota treated us like gold from day one. Having credit issues, they had to work extra hard to get us into something we wanted. Howard listened to our needs and wants then explained our options. Howard isn't the high pressure sales guy, which I really appreciated. He stays in contact with you and that is huge, no one likes being blown off. They made the whole car shopping experience fun, as we were not having fun until Howard took us under his wing. Yesterday I drove off the lot with my brand new Rav 4. A car he had held for us for over a week because of our schedules. I will happily buy another vehicle off these guys and will recommend them to everyone I know.

Paul Goodwin

Lori was fantastic; she made the process quick, painless, and exciting. The whole team was very understanding of me having to drag my three kids 4 and under with me, which typically would have been it’s own type of hell. They gave me up front pricing before I even packed up my car to drive there, were waiting for me with prepared paperwork and a gassed and tagged vehicle for me to show up, and were able to be flexible about my trade in appraisal without making me feel as though I was negotiating a hostage situation. I drove by 4 major toyota dealerships on my way to Irwin, and would do it again gladly.

Mike Zhukovskiy

Ben Flagg was a knowledgeable product specialist who was able to get us the vehicle we needed and worked with us on finding a reasonable deal. We were happy with our experience and recommend Ben and Irwin Toyota to other car buyers.

Greg P

If your vehicle is in need of repair I recommend you go to Irwin Hyundai in Laconia. Bob Cote works in the service department. On numerous occasions Bob has gone the extra mile to make sure the work on my vehicle was at the highest quality and at a reasonable price.