Reviews of Ira Lexus of Manchester (Car Concessionaire)

Sandy Bedsaul

Josh of Ira Lexus was a ray of sunshine in a situation from Hell!! We have owned other Lexus vehicles in the past. Of the people we have dealt with at different dealerships, Josh was by far the best and most knowledgeable.

Mary

Bought a car from them on 12/17/18. They gave me a 21 day temp plate. It is now 1/28/19 and they still have yet to register my car and give me my plates. I received the car a week after that plate started and the car has been sitting in my driveway since the plate expired! I literally got to drive the car for two weeks! I have been having to get rides from people and rent cars on random days. They have excuse after excuse ! Customer service is awful! Terrible experience!

Vincent Mannolini

Great service & people.

Thiru Reddy

I dropped the car on Saturday and they gave me a loner and informed part is not in stock and it may arrive on Monday. Monday evening I got a call from Don stating part is not arrived and advised me to take the loner for my travel to Delaware. Tuesday morning I got a call, stating it’s ready and I postponed my trip by a day. Within 5 minutes of leaving the dealership, check engine light came again and I went back, again Don advised me to take the loner for my trip. Kevin, the service manager called back saying they reset the lights, car just needs to run for a while and it’s ready, while I was driving home with the loaner. I decided, I will take a shower and go back, He called 2 more times while I was in bathroom, concerned about the loner and asking to return the loner. While I was there Don informed me that they may need to replace another part, if the light came again, that it’s safe to drive with check engine light on. The check engine light came back again after few minutes. It appears Kevin and the dealership are rushing the fix and they are more concerned about the loaner than fixing my car properly.

Micah Brooks

Parts department is on point. Ken runs it well.

Ryan

Quite simply the best experience I've ever had buying a vehicle. The staff was Very attentive, especially Nick in Sales, Brandon in Finance, and Chantel in the Internet Dept. I honestly can't say enough about the entire process, start to finish. Not only did they relocate me the exact color vehicle I was looking for from a partner dealership in Massachusetts... But they didn't charge me for that, and gave me an extraordinary deal both in pricing and in interest rate. If you're thinking about buying a Lexus anywhere else, stop into the Manchester branch first. You won't be disappointed!

Paul Deranian

5000 mile checkup and last minute repair of protective wrap smooth

Karen Mayrand

The service provided to me today by both Barry and Josh Marquis was splendid! I cannot speak highly enough of both men… They were courteous, knowledgeable and show that they truly care about the company they work for and that my experience today was pleasurable and convenient . Today was my first Lexus experience and all I can say is “if this is how it will always be-then I will own a LEXUS is forever. Karen

Joe Rock

I called on Monday for an oil change and the only days available were Thursday and Friday late mornings when I work. Reluctantly I took a Saturday appointment here at 8:45 and the rest was downhill. I was there early to process paperwork and It took over three hours to get an oil change. If I am getting a service at 8:45, it should be serviced at 8:45/9 when the paperwork is done. When I was suppose to pick it up at 11, they told me that the car hadn’t even been looked at yet and then at 11:40 they asked me if I wanted recommendations done to my car for other services after I’ve already be waiting too long and I knew they hadn’t even started working on it. Well deserving of a 1 star review.

Leslie Igoe

Ira Lexus was a great service experience. I highly recommend them for your Lexus vehicle needs

Greg Jiang

Friendly people and great service!

Kip Leonard

Great staff, great service. Special thanks to Walter, Anita, Brandon, and Nigel. Excellent up-front pricing, easy paperwork, phenomenal car.

Angela Ferrari

Ira Lexus has been so great to work with! They are always friendly and courteous, making you feel like family. I dropped in for an inspection and regular maintenance without an appointment, and there was no issue and my car was ready by lunch time. I highly recommend them; not to mention the cars are amazing. I love my Lexus IS 300.

RIchard Laperle

I normally don’t bring my cars to a dealership. My new ES 350 needed some scheduled maintenance. Initially I was concerned because the early morning crew was short staffed and it took me longer than expect to get checked in and on my way with the loaner I was provided. I was pleasantly surprised by the service agent Laurie. She listen to my questions and my concerns. She answered the questions she could and obtained the answers for questions she could not answer. Laurie kept me up to date during the day on the work status and called me when the car was ready. Ira Lexus was flexible with my schedule and made it easy to pick up my car in my time frame. I must say I was impressed with my first Lexus dealership service experience. It was better than any experience I have received in the past. Thank you Laurie and the Ira Lexus service team for a great experience and great service.

William Moulton

Very good experience in a timely manner

Ken HArding

Thank you Joshua Marquis for your help with servicing my Lexus again. You’re the only service writer that I’ve ever requested to work with in twenty years of visiting dealerships. Aside from Josh, everyone whom I’ve worked with from the valets to the cashiers have always been friendly and professional with me 100% of the time. I work in a similar industry and know first hand how difficult it is to hire and retain quality employees on a consistent basis. So kudos to you guys for doing a great job with me and my IS350 for the last 5 years. Thank you very much!

Michelle Charland

Special thanks for Josh Marquis for his expertise and kindness.

Patricia Devereaux

Excellent professional quick staff was personable

Terry Leedham

Excellent service. Thank you.

CC Thompson

Always a pleasure using the valet service. Warm and welcoming drivers, clean new loaners, and ease of coordinating the appointment from the start with professional yet relaxed staff members. Thank you again Ira Lexus of Manchester!

Tricia Laurent

The folks at service department of IRA Lexus Manch were courteous and performed my NX350 5000 mile service quickly.

John McArdle

Quick and painless, nothing unexpected at the 50,000 mile service

Kevin Wilson

Josh did a great job getting me set up for the service on my car . Very quick and easy.

John Swan

I went to Ira Lexus to have an oil change and checkup for my 2007 RX400h that I had bought in January. It didn't matter what year it was or whether I was in the highest model available, the staff at Ira were great to work with. Kelli Sforza and Barry Chase are just awesome, super nice. We planned my next service and I am looking forward to working with Ira Lexus in the future for ongoing service and, hopefully, sales needs. Thank you!

Lorie Upsall

Barry was great as usual and Josh is always a pleasure to work with. Service done in a timely manner.

Kiuchul Hwang

Excellent service and customer waiting room.

Joseph Bellaona

Service was fantastic!!! Barry met us as we drove in and provided a welcomed professional greeting. He also provided information on what to expect and led us to the lounge to wait for our scheduled appt with Laurie our Service Agent or consultant. Laurie was totally customer oriented very knowledgeable on what was needed and provided excellent recommendations/guidance as to what vehicle service was needed. I have never had better service in all my 50+ years of owning vehicles. Manny, many thanks to your staff and service techs.

Mark Mast

These guys were great. Quick to follow up and made the car buying experience good.

Michael Swick

Overall my car buying experience was great and efficient. I liked my salesman, Matt, who helped me through the process and was not pushy or anything. My only issue was that I noticed there were some scratches on the windshield a couple days later. I reached back out to the sales and service team to see if this was something they would buff out quickly, but I didn't get a response back. If they would address this issue then I would easily give 5 stars.

Jason King

The worst experience I’ve had with a dealer’s service department. While my service rep was responsive and helpful, he was out of the office the second day my car was there. During that day, I had to call SIX times in order to receive an update on my car. Each time the person who answered said a rep would call back. And each time I had to call back an hour later asking for an update. When I finally received an update at 6pm I was told my car would not be ready until the next day. I finally heard from my original service rep early the next day, and he said my car was in fact ready the previous day. Just a total lack of customer service resulting in an extremely frustrating experience.

Beverly Koehler (Glasser)

I was greeted by friendly service people and my service was completed on time and I left with a newly washed and vacuumed car!

Armand

Brought car in this morning for an oil & filter change. When I took delivery of this car 5 months ago, Tech put too much fresh oil in engine at that time as part of used inventory car prep. About one quart too much. Today was the same experience. I checked dip stick prior to leaving dealership and it showed about a quart too much. I brought it to the attention of service writer and he concurred and brought the car back into the shop so Tech could drain some in order to get level to the proper amount. More oil in engine than what manufacturer recommends, is not good for the engine. Also, service report noted windshield washer fluid was “topped off”. I checked washer fluid reservoir just before bringing car in and the level was the same upon picking my car up after service was done - which was an inch below the reservoir filler neck. Shouldn’t claim to have done things such as topping off of fluids when that is not so.

Muhammad Akbar

I got an excellent service this time. This is what the Lexus service experience should be. Thanks, Muhammad Akbar

Andrew Ross

Very much appreciated Joseph’s coordination to complete the brake repair so quickly and get me back on my way up to vt. My wife will be delighted that Ira will provide pick up and delivery service to our home. She’s on her 4th and would love to continue being a customer. I’m happy to oblige as long as I don’t have to drive 350 miles to service the car. Thank you.

Eileen Keefe

Staff are consistently helpful courteous and friendly

David Wildes

Service at Ira Lexus was awesome, my service advisor Josh Marquis was very professional & helpful suggesting what was a good tire to run on my IS250. The tire made a huge difference in the car, felt like a different car I was driving. Thank you Josh!!!!

Carol Kilmister

Lexus of Manchester service has been going above and beyond for the six years that I’ve owned a Lexus. I continue to be impressed by their work as well as their customer service. Top notch staff - especially Josh Marquis. I highly recommend their service department.

fred oxaal

Great service on a superior product!

amanda sullivan

This place was amazing. We brought my husbands car in to get services and received 5 star treatment. They gave us a loaner so we didnt have to sit there all day, they had breakfast on the counter drinks in the fridge coffee and snacks. The place was immaculate

Joe Bob Snow

A complete dedication to the Customer’s experience. They gave us a loaner to use for our time without our vehicle. Certainly made the travel to Bedford fromConcord worth the trip.

jr pina

Service was excellent. Staff was very helpful . Would definitely recommend everyone to check them out. I dealt with Chantal however when I went up she was off. So Fred helped me out and he was EXCELLENT.. JOSE from financing was also very helpful. Excellent place to purchase a vehicle no hassle. Very professional and great with people

Brenda Gillespie

Everyone was very nice and helpful!

Kathleen Johanson

Great service on an emergency basis. Kevin and Tanya were wonderful. They kept me up to date on every step of my repair. Beautiful, comfortable waiting area. I’d recommend this dealership for anyone in the Nashua area or if like me you need somewhere to take your car for emergency service.

Justin Guluzian

Best of the best! Great service. We always have such great customer service and it is always clean when we come there. Customer appreciation is apparent at Lexus of Manchester. You have customers for life.

Keith Manheck

Being in the catering business we do a breakfast meal for ira about every two weeks or so and I stopped in set up the breakfast and the showroom is absolutely spotless probably one of the nicest I've ever seen anywhere they always have a very nice selection of cars. The sales people are not pushy which is really nice for a change and just overll a nice dealership.if you need to have work on your car this plenty of entertainment that you can watch on the TV things like that while they work in your car or if you wish you can go shopping at one of the nearby shopping centers and then come back a little bit later on but they definitely have a lot of what I would call personal attention they really wait on you hand and foot which is a good thing considering it is a luxury car line .

Donald canney

Josh is always a pleasure to deal with and very knowledgeable. Another great job on our last visit. Thanks!

Paul McDonald

I requested Laurie Beauchemin as my Service Advisor for 11DEC18. As in the past, Laurie Beauchemin provided excellent consultation for the 11DEC18 service of my Lexus ES350. Laurie also clearly reviewed the service items on Invoice 213344. The whole process was completed in a timely manner. Thank you, Paul McDonald

leslie ruggiero

Buying a car at Ira Lexus was fabulous. I had been to a few other dealerships and was turned off by the manner of their sales team. The experience at Ira felt real. Plain honest conversation and dedicated customer satisfaction. From the sales team to the finance team, they are top notch. I am grateful to all.

Harold Russell

Friendly people friendly atmosphere , very helpful service department

John Teeters

What a wonderful service department. Very pleasant, professional and efficient. Service personnel went out of their way to explain what was needed and made sure that it was done. They have a new and in the future, repeat customer. Great job

Denise Peach

Bought 2018 Lexus Feb 19 and front tires were balding and pointed out at delivery . Told me they were fine they measured treads etc . Well Had it looked at by a tire company and said the front tires are worn and need to be replaced . $45,000 car and I had To pay for new tires asked dealer to reimburse me as i had asked for nothing else on delivery and was told Flat out no .. not good service or business .

Jerry LaFlamme

My entire experience with the service department was first class.I dropped my vehicle off and was met by Kevin who took care of my vehicle and providing me with a loaner.He directed me to my service rep Dawn and she handled the entire repair process flawlessly.She kept me updated throughout the repair both by email and phone.I returned to pick-up my vehicle and there was Kevin waiting to assist me.I can't say enough good things about the both of them.Just a very first class experience.Thank You

Carolyn Dow

They were very helpful with the service I needed. I will definitely be going back there for my service.

Kenneth Jones

I thought that the whole service activity was handled very professionally, however that comes at a cost. The cost is high and comes as somewhat of a shock. Especially when you have to replace front and rear brake pads and rotors & replace transmission and transfer case fluids at 29K miles.

Ralph Schwarz

We have purchased 3 vehicles here and have had very positive experiences each time. Joe was excellent to work with for our last 2 vehicles, keeping us informed of the progress of our orders. The configurations we wanted weren’t available anywhere so we placed production orders. The orders were accurately fulfilled - no issues.

Kyle Russell

Not a good experience with this visit. Way underperformed from previous experiences. Showed up exactly 10:00am. Service person finally came to me 40 min later as far as the work to be done and sign paperwork. I also noticed they fudged the time that I showed up as 10:14. I explained to her that I waited 10 min before anyone took the keys to my vehicle. She corrected and she said she would expedite since I had been waiting so long. She also acknowledged being short staffed with Service personnel. Only had two people. I then waited another 11/2 hours for 80,000 maintenance and inspection. Seemed a little long. Arrive person finally checked me out at 12:15pm. She did discount the inspection for my wait, but then I had to wait another 15 min to get my vehicle. Service person had my keys and had to go to back parking lot to find my vehicle and bring it around. Worst service experience I’ve ever had at IRA Lexus. Should have been in and out in an hour

Margo Flaherty

Thank you so much for your great and prompt service. It is always a pleasure to come and visit there and see "old " friends.Thank you all and Have a Wonderful Holiday !

rakesh gupta

Always been happy with the service at IRA Lexus of Manchester. Highly recommended. JOSH is great as a service advisor. Rakesh

Ken Gifford

Friendly staff, nice waiting area. Just wish the tables were a tad bigger :b Wonderful service.

Macey Towne

Went there late November after going to a couple places and having no luck on finding myself a new car. Lexus of Manchester was amazing. They helped me so much to find my dream car! They were so helpful and informative. I worked with Nick and he was the best, and made the car buying experience so nice.

Heidi Pettigrew

There's a great team in place at IRA Lexus!

Paul ORourke

All of the staff made sure that I was happy with the level service I received today, on a long holiday weekend. Thank you for the attention to the details.

Debbie Forte

Customer service is top notch from the moment your arrive till we left with a fabulous car wash!! Great reception area too.

Muhammad Ahmed

Great service, fast and quick with pleasant environment. Great customer service and professional staff.

Mike Nhem

First time getting my car service here I usually go to Watertown but there’s a lot of traffic going that way so I decided to come to Manchester, Mark is my service advisor he is very professional! I would recommend Mark if you need any service done, This dealership will be my new service department from now on!

Alyssa Bailey

Car buying can be a very stressful process but the Lexus of Manchester made the experience so much better. I never felt pressured and they never tried “add” anything on top of what we discussed. I would highly recommend using them!

Teri Gallagher

Love my car, service is always fantastic. Thank you!

Rachel Rubinstein

I had a wonderful experience buying a used car at Ira Lexus! The model I bought was not even a Lexus, but Phil and Nigel kept complimenting the car as if it were! The test drive process was easy, and they let me take as much time as I wanted to look around and inside the car before deciding to buy. They lowered the price from the CarGurus listing, and that price was below similar models of the same car I was looking at, so I felt like I got a great deal. I did not even have to haggle or argue too much to get a good deal. They did a great job detailing and buffing out some of the scratches on the car while I was in the office, and I was thrilled to drive home after finalizing the sale. Anita was fabulous at responding to my questions via email before my appointment, and made the process a no-hassle experience since I knew my options for payment and registration. I felt respected by all and left feeling happy. It was a no-stress experience, and the everyone I spoke to was honest and professional. I would recommend doing business with Ira Lexus of Manchester! Thank you all.

Alpesh Patel

My experience was not that great. Sales were not clear on the conversation and kept things ambiguous. Surprises came at last.

shohreh eckhardt

They make the experience of buying a car a warm and caring occasion.

Beebslover .

Love the drive in drive out service! Always greeted with a smile and everyone seems so energetic and genuine with smiles and thank yous! Amazing the service to the point of transferring groceries from our loaner car to our own car when we got back and even chases us leaving the parking lot for a small can of peanuts we left behind..lol! That's going the extra mile!

Paul Daniel

The folks at Lexus of Manchester are always very accommodating and proactive in servicing our vehicle. They respect our time, and provide high quality service.

Daryl Bazydlo

I bought a used F 150 from Ira Lexus. The car buying experience was actually quite painless compared to other experiences. I made an appointment to come see the truck a number of days before I actually got there. It was still there. I got to take it on test drive without the sales person breathing down my neck. Another bonus. Up front pricing did not leave much room to negotiate on the price of the truck. However, I was given a fair offer on my trade in after some discussion. I had the truck for less than 2 weeks and dashboard lights came on. I got the extended warranty so I took it back to Ira. They were willing to assist me with getting it to a ford dealer and getting a loaner but stated it would faster if I took it there myself. I took the truck to Autofair and they have had it for nearly a week. At first I was told it was parts they were waiting on. Then I was told the repair was taking longer than expected. As of today I am being told the truck has a rare issue that does not happen often. Something having to do with the drive train and turbo charger. I am just surprised that a vehicle that was on the lot for a long period of time did not get put through a rigorous inspection before leaving the dealership. I got to be honest I am almost left feeling like I went to car dealership and left with a lemon.

Gail Parker

Good: I purchased a 2016 Rx 350. This is the third Lexus I have owned in 20 years. Despite the very, very poor service and treatment I make the purchase only because I knew what I wanted and it's the only Lexus dealership within the state of NH, which does not leave many other options. She was definitively a typical and aggressive "sales person". She knew the product and was able to explain most of the features on the car. The dealership has a nice facility and front desk was welcoming. Due to Tricia my sales person being promoted, I was assigned to sales person Mark Gauthier on the day of closing. Mark was very friendly and did a much better job explaining all the functions on the car and how to use them. He was willing to answer questions even after I left. Mark did a good job. Bad: Tricia was all about the "sale" other than thinking of the me, the customer, especially a lifelong customer. She was definitely hard ball and all about the commission. No wonder she was promoted to Manager of the BMW store. Although she was promoted to BMW she spoke negatively of BMW product, as she knew it's a brand I was considering due to the higher price point of the Lexus and I was getting a better deal at Tully BMW in Nashua. Ugly: I did not get what my trade in was worth. Although KBB is a very reputable site and I have used this site for many years to buy and sell cars. I was being lead to believe that Lexus can't offer me what KBB suggested for my car because my car was not worth it. Although my car was accident free, had new tires, brakes, AC compress all within the last 6 months. I have all the maintenance records and it just has an oil change 2 months ago. This we a well maintained car that only saw snow 4 months of its lifetime. I was lead to believe they could not give me what my trade-in was worth because the information on KBB is random and "not accurate". They offered me half of what the car was worth and did not budge. I again was bullied by the Finance person, Jose. I explained my husband secured a loan at our local credit union. He insisted they still had to have pull our credit. He went back and forth with me for over 10 minutes before he said, "oh yes I remember, yes we don't have to pull credit". If you are doing a full time job, I am sure I am not the first person who came in and had outside financing. In addition, he did not do his part by getting the paperwork to my bank so they can proceed. Until I called him back and insisted he did or I am not purchasing the vehicle. Even when he did send over the purchase and sales agreement, it was not completed accurately. Then begun to put demands on us to go in and sign immediately so they meet their numbers for the month January. Tricia also later pointed fingers stating I was held up because I refused to use Lexus's financing option and that was the reason for the delay and the complicated process. In which that's not correct. I am an educated person and have bought several cars in my lifetime. I left they insulted my intelligence and took advantage maybe because I am a woman, I don't know. I understand they are sales people but they are also representing the Lexus brand and not some buy here, pay here, used car lot.Overall, I felt bullied and they knew they had a customer who was loyal to the Lexus brand and they took advantage of that. This is not a good way to do business or maintain the Lexus reputation. When I told Anita, the finance manager at closing about my concerns she only apologized for Tricia's and Jose's behavior and stated she would offer 20% off all the other stuff they try to sell at closing that you don't really need for the car. In addition, I left a message for the manager, Chantal Cote, she called me, after my initially visit. I left her a message with my concerns and yet to have a return call; it's been at least 4 days. If I had another dealership close by to go to I would have. But I like the Lexus brand and would only buy a Lexus from a dealership due to warranty on the certified cars.

Curtis Goulet

Had a great experience. Everyone was super helpful and respectful. Felt no pressure at all and would definitely recommend friends and family to go here first before looking anywhere else! The atmosphere there was incredible. 10/10 Thanks again! Curtis G.

Wicked Truth

Good service team. Met my expectations!

Dylan Tancill

Great service, very accommodating with turnaround times & loaner vehicles and really not pushy with up sells or scaring you into doing work earlier than necessary.

Debbie Therrien

First class service every time I visit. Highly recommend!

David Slawsky

My early experience with this dealership, when it opened years ago, was good service but endless selling. They've gotten so much better. Great service, and it's not a constant hustle. They really listen and do a great job. Highly recommended.

Christina Akerberg

Dawn my service adviser is fabulous and as always the service at IRA Lexus Manchester NH impeccable!

Merwin Tabliago

Great service and prices. Ask for Josh. I will continue to schedule all my service needs at IRA Lexus of Manchester.

Monik Graham

The service here is fantastic. Courteous, punctual and don't create problems.

Lynda Ruel

Dawn is awesome! She is always positive and smiling. When the mechanic has a recommendation, she does a great job of explaining what it is and why I need it. I don’t like having to do car maintenance and in the past I have not been the best at. Often, this would often result in big ticket repairs. Thanks to Dawn, my car has never been better and I have avoided the big ticket maintenance bill by taking my car in for it’s scheduled maintenance.

John Bolger

Once again excellent 5 Star service from Mark and Josh. Would highly recommend Ira Lexus, to all my friends and family.

christy webster

Ira Lexus is amazing! I worked with Britney and Brandon and they were both incredible. I feel like Brandon from finance went above and beyond what he should’ve and it was really appreciated!! I would recommend this dealership to anyone looking for a new vehicle. I can honestly say I have never had an easier car buying experience. Thank you!!!

Abhi Patel

I had a great experience buying my first Lexus at this dealership. Brittany Costa helped me find my perfect NX300 with all the options I wanted and also got me a great deal on it. I would recommend her and this dealership to anyone who asks me where to buy a Lexus from. Thank you IRA Lexus!!

Brett Wright

The service experience was great. It is a pleasure working with such professionals. Purchased a CPO car and this was the 29k service

Lester Stokes

I was satisfied with all your efforts even though I was not aware of the Nh law regarding tinted windows. Kelly, the service advisor, was very pleasant to me and explained all work. She is a valuable asset to your company. Thank you.

Richard Patterson

I would recommend Ira Lexus of Manchester, to anyone who is looking for a customer service oriented dealership. Stopped in towards the end of hours on a Saturday, well that evening I was driving home in a vehicle. Nick and his team were very focus on our needs and we never felt pressured at all. Overall, great experience and I'm loving my Lexus (1st one by the way!!) -Richard

Lou chiarizia

Everyone we dealt with was helpful and courteous and we received a fair deal with no high pressure sales. Any concern we had was answered and quickly resolved. We will definitely be back when it's time to buy another car.

Terri

Everyone at Ira was pleasant and helpful. My sales person was great, pleasant, accommodating and knowledgeable about the vehicle and services. They offered pretty much what I wanted for my trade in. I chose not to haggle the final number, making the deal easy and clean. I love the car I purchased... beautiful, comfortable, fitting and quality.

BANCROFT MCKITTRICK

Outstanding service and Laurie is the best service advisor!!

Kathy Medrek

Great service as usual Laurie is awesome.!

Jim Marcucci

Always 5 star service with josh marquis!! Thanks again team ira lexus

Y MacKinnon

I had a bad car buying experience years ago and I swore that I would never go back. An emergency brought me there today and I was very pleasantly surprised. Josh in the service department was very helpful and knowledgeable. He took the time to thoroughly explain things. It was much appreciated!

Victoria Cruzado

I’m always impressed with the service I receive here. All of the employees from the associate who helped me get my loaner car to the technician who went out to retrieve my car to the cashier who helped me before I left are pleasant. I know bringing my car here it’s going to receive top quality service and I will have a great customer experience.

Lynn Vitale

Everyone at Ira Lexus us very attentive and thorough. Josh answered all my question and promptly returned my clean and serviced vehicle. It is always a pleasure coming to Ira I am contemplating new new car this year, and you can be sure that I plan to come to Ira.

Glenn Bernard

Every time I have my car serviced at Ira Lexus of Manchester I drive away thinking how they need to teach the rest of America about customer service. A huge shout out to Josh In service for his knowledge and attention to detail regarding my LX470. I appreciate his thoughtful approach. Keep up the good work!

David Chazanovitz

Laurie is a delight to work with. Treated both nicely and respectfully. Did everything necessary to keep my ES in tip top shape

Frank Lukosius

50k service on 2015 Lexus RX350. Service advisor was very pleasant, efficient and friendly. Offered coffee and bagels. He went over what was to be done. He suggested an inspection sticker be added to the service. Everything done on time and done well. Car was spotless inside and out. Very impressed with Josh and will see him again at 55k service. Thank you for great service.

Patricia Auger

I am an extremely satisfied customer of IRA lexus of Manchester Service. I can't say enough about everyone in the department from check in to check out but am especially thankful to have Josh Marquis as my service consultant. He is knowledgeable, courteous and always goes over and above to ensure his customers complete satisfaction. Thanks for making service such a pleasure. Trish Auger

Joanie Raitt

Always a pleasure dealing with Lexus of Manchester!

Ellen Williams

Buying a car from IRA Lexus of Manchester was totally stress free. The sales rep, Britney, was very knowledgeable and could answer every question I asked. There was no hard sell and I feel I got a fair price. IRA went above and beyond what I expected. I would highly recommend them. I bought the first 2019 ES 300 Hybrid to leave their lot and I love the car!

Zev Ginsberg

Alfie and the whole team were great! I know I can be tough to please, and they exceeded all expectations and made the process beyond easy. Thank you guys!

Bob Leung

Excellent customer service and experience.

Todd Hutchinson

Ken, Anita, Bill and Sam were all awesome and veryftiendlt and insightful to my service visit! All Top shelf! I will be back and probably buy my next Lexus with You! Thanks again! Sincerely, Todd File Hutchinson

Frank Campolo

Professional, immaculate facility and the staff is always friendly and attentive relative to customer service! Follow-up is impeccable!

Tim Maciolek

Purchased a use car here for my daughter, everyone was friendly and professional here. I really appreciated the experience we had at IRA and would purchase a vehicle from them again. Thanks to all at IRA Lexus.

Lori Mitchell

Always a pleasure to deal with. Very helpful and professional

Imelda Loreto

I like the service at IRA Lexus of Manchester, and always requests for Kelly, she is very professional and courteous.

m reilly

Really great service. Super friendly and they get the job done right. Have had nothing but excellent service and support since we first purchased from them several years ago. Great team.

Rodney Lord

Professional and caring service dept. Took care of my brake issue the same day without trying to upsell me on other service. Thank you! I drove 850 miles the next day w no issues.

Ruth K

Most pleasant place ever to wait in complete comfort while vehicle is serviced. Great staff, hands-on general manager, terrific service consultants (Laurie and Dawn), and fresh bagels and cream cheese to go with coffee. And skilled techs. Overall, first class.

yelloiroc .

While I didn't end up purchasing a vehicle the sales consultant assisting was professional, attentive, and willing to help me find the right vehicle. However that vehicle was not available. Only critique I would ha e is they need to update their website with accurate inventory.

Jeff Jordan

A very positive experience. Susan and I were very fortunate to deal with Jasiaya Browne. A very affable young man who answered all our questions. Jose Ferreiras was very patient with us as he answered all our business questions. This is the second Lexus we have purchased from Ira Lexus. Both very positive experiences! Thanks. Susan and Jeff Jordan

Randy Tom

Tanya's was my service advisor and she was great. She was informative and help me get my RX350 service in a timely manner. All the services was done free of charge due to having a secondary warranty on the oil cooler line. Tanya's offer me a 2018 Lexus NX 300 for loaner vehicles while my vehicle was being service. Overall great experience with Ira Lexus of Manchester. Thank you!!!!

Mary Constance

Excellent service from check in to check out. Comfortable waiting area. I feel like everyone wants to assure my car is safe and clean when I leave. Love my Lexus!!

Thomas Watson

Very nice dealership does anybody want to buy me A 2019 Lexus LS 500?

Muhammad Mirza

Ira Lexus in Manchester is Top Quality Whether buying a car or Svc they maintain the highest of standards in Customer Cate/Svc BRAVo

Michael Atturno

Horrible all the way around to buy a car almost 5-1/2 hours!!!!!!!! Paperwork waiting 2-3 hours for finance I bought a Certified car and finance Brandon still trying to sell me everything after the fact ! I drive the car home and within 3 days had to go back in shop ! What about this awesome 161 point inspection? Don’t go to IRA LeXUS in Manchester not to mention the FEE of almost $600 extra to buy a car NEVER AGAIN!!!!!

Lynne RN

Great, prompt customer service! Thank you Lexi!

Terry Lewis

Really love the people, their thoughtfulness, and the quality. Josh was excellent, he combined my inspection with the regular service and saved me some money. It was great experience thanks Josh.

crownlinelaker .

I’ve been going to IRA for over 10 years and their service is always excellent.

Susan Lynn

All problems were taken care of with a clear explanation. We received excellent personal service from Josh.

Brian O'Keefe

Jeff, Dave and Phil made the buying process simple and pain feee while providing an outstanding price for our new GX 460. They treated us like family and made sure my wife and I were happy with the entire buying experience. This is the second family vehicle purchased at IRA Lexus Of Manchester and each time we were met with professionalism with an extremely streamlined and efficient process. I would highly recommend purchasing your next Lexus at IRA Lexus of Manchester! You will not be disappointed.

Terry ONeill

Excellent service! Josh was very helpful and knowledgeable with answering all my questions.

Ed Do

Friendly staff, knowledgeable technician answered all my concerns and fixed the problem. Also provided me a loaner free of charge while my vehicle was there for service.

Dale Thompson

I had appointment at 10:30, arrived at 10:05. Checked in and requested my loaner care that was scheduled with my appointment. No loaners available however I could take their shuttle home. While waiting for shuttle I overheard another customer looking for his loaner, no loaner available. He went on to say he cancelled his appointment the previous day because once again there was no loaner. You should stop assigning loaners if you don't have them. Terrible customer service. I was told my vehicle would be ready that evening about 5 or 6 and someone would phone me, no phone call. My wife was going to drop me off at 7 on her way to work however my neighbor said he would but not till 9. That was fine but I called at 7 and they were just starting to detail my car. That takes about 5 hours. I asked why they couldn't start until morning and was told that there were to many vehicles were scheduled for detailing. I asked why and was told that the appointments were made in Texas not the dealership. Total lack of communication between dealership and Texas. For a luxury car company the service department needs to get the act together. First Lexus and possibly my last. There are many more luxury car dealerships out there not to be able to provide excellent service.

Dianne O'Donnell

Our experience at IRA Lexus of Manchester could not have been more positive. The sales culture focuses on satisfied and informed customers. Everyone we encountered was knowledgeable, pleasant and responsive. Chantal the online Sales Manager responded to our inquiry efficiently and provided information that influenced our decision to visit the dealership. Britney Costa, the Sales Consultant has a deep product knowledge. She is especially pleasing to deal with, responsive and works to satisfy and inform. The details of our purchase were handled smoothly and expertly. Anita met with us to go over special programs/after purchase products. Again, she provided wise advise and clear explanations. She was well versed in all aspects of the Lexus programs. Our entire experience was a positive one. The culture at IRA Lexus is unlike any other we have had dealt with in the past. We give them high marks in all categories of the purchasing experience. We will certainly return when it is time to purchase another vehicle and will not hesitate to recommend the dealership to others. Many thanks, Claude & Dianne O’Donnell

Tom Conomacos

Service rep very professional. Little disappointed in that the noise I was hoping to be eliminated during this service call.

Katelyn Slaney

Bought my first car here, a used 2013 Toyota Rav4. Jeanne Mills was an honest and direct salesperson that made me feel entirely comfortable in my purchase. Comfortable chairs, water, and snacks made the experience pleasurable overall. IRA went out of their way to make sure I was content. I would recommend them to anyone looking for a reliable car at a good price!

Rob Smith

Awesome first experience with the service department. Laurie is excellent and Barry is great too. Everyone was very attentive and accommodating. Thank you Laurie!

Pamela Diamantis

Our nephew has been staying with us this summer and his Lexus needed service. We own Audi’s so we had never used this dealership. They were first class start to finish. There service drive-in is well organized and I was greeted by no less than three enthusiastic employees. I was then introduced to my Service Assoc., Lexi, who took me the rest of the way. I was in and out in about an hour and everyone I dealt with was friendly, knowledgeable and professional. I would strongly recommend the service department at Ira Lexus.

ken nadler

It was 20 - 25 minutes from when I turned my car over to the valet until the service rep called me into her office. The Lexus customer area is very nice and fancy, but waiting that long just to discuss my service needs, after I had made an on-line appointment (I was on time for the appointment) was unacceptable. No amount of warm cookies and bottled water make up for it.

Maureen Blouin

I used the valet service for the first time today and what a great service it is! Instead of having to drive 2.5 hours (round trip) and spending another couple of hours waiting for my car to be serviced they picked up my car and gave me a loaner until they returned it. What a great perk for buying my car at Manchester Lexus. Also they found and removed a screw from my tire then plugged the hole at no charge. Couldn’t be more pleased. Thanks so much to the service team and Fraser the driver.

Joe Desjardins

After visiting several dealerships shopping for a new lease, no one treated me more fairly and honestly than Ira Lexus of Manchester. Everyone was down to earth from the person who greeted me at the door all the way up to the General Manager. My sales rep Fred was exceptional in working a deal that fit my budget, took time to understand my situation/demands, and didnt come across as your typical car salesman just trying to close a deal. We went above and beyond to make the deal happen for me. I highly recommend this dealership and will be my first stop the next time I’m in the market again for a new vehicle. A+ all around!

Robert Gioseffi

Service consultant was courteous and professional . Kept me informed of status and discussed what had been done. Service was performed quickly. No problems and pleased with the service. Always a pleasure dealing with the staff at Lexus of Manchester.

Jonathan Falorni

I had such a great experience at Ira Lexus Of Manchester. From the salespeople to the finance people, to the managers. Everyone was very personable and great to deal with. I ended up buying two new Lexus vehicles, one for my wife and one for myself. I also ended up coming back a few days later and my father got a good deal on a new Lexus as well. So truly a Lexus family now. Our salesman Matt was great, very knowledgeable of all the Lexus models, options and functions. He was able to answer all of our questions on various model Lexus’. Same with Brandon and Jose in the finance office. Very knowledgeable and they are great and going through options in the buying process. Anita, Alfi and Nigel were all very personable and were able to answer my questions and worked with me and Matt to close a deal. Alex was very helpful and a great energy in the showroom. Everyone was really awesome very much a family/friend feel there. No bully tactics or a lot of back and forth. Very fair on trade in values. Didn’t feel like I was “raked over the coals”. Will be back, made me a Lexus customer for life! Thanks guys!

Paula Burnard

I have been so pleased with the service we have recieved. Josh Marquis has gone over and above in service. I have also dealt with Dawn in service. Very good experience with her also. Josh is always attentive and knowledgable. I have recommended this dealership to a friend who bought a car there because of my experience. I suggested she ask for Josh Marquis as her service representative.

Audrey Bernier

Excellent Service, very friendly people. Love the product.

Inu K.C.

I was heading towards Acura dealer but randomly decided to stop by to see if they could give me equally good deal. To my surprise I got an exceptional deal through Phil Dumaise whom I found to be such great guy no BS and straight to the point negotiations. Thank you so much for making my Lexus dream come true after decades of being loyal Acura and Infiniti customer.

Jeanne Longo

Enjoyed my experience at Lexis in Bedford. Our sales rep Austen was fantastic and answered all my questions and took care of all my concerns along the way. The sales manager gave us a great deal without any haggling. I would absolutely recommend this dealership to anyone,

Linda Nelson

Very nice experience. Service advisor was pleasant and thorough. Waiting room was immaculate. And the cookies delicious! Everyone who passed by had a smile and a kind word.

Wayne G

Of all the cars I have purchased over the last 40 years my purchase at Ira Lexus was the most enjoyable. My salesperson, Joe Cardello was professional, knowledgeable and dependable. Delivery was without a glitch. Everyone at Ira Lexus was polite and helpful. I cannot say enough about this car dealership. I would highly recommend them.

Tom Roy

Our Service Advisor Dawn Knapp did a great job for us, as she always does. We discussed the items the car needed and she takes the time to understand how we use our Lexus. IRA Lexus is always a pleasure to do business with.

Derek Goulet

What a great place to go purchase a vehicle. All employees are very polite and make you feel welcome and at ease. The facility is very clean and neat and has a great atmosphere to it. I have been in a lot of dealerships over my years and have never had such a great experience and feel this good. Very highly recommended to go and experience the great feeling.

Tony Popielarz

Recently purchased a 2016 Infiniti from IRA. Jasiaya was a pleasure to work with and was very professional - no hard tactics. Ended up with a fair deal for both parties (new and trade). Very accommodating to my wishes of letting my mechanic thoroughly check the vehicle. The day i drove off the lot, I noticed some minor damage to 2 interior doors. I immediately sent a text to Jasiaya and headed back to dealership. When i arrived, I was approached by Jeff (Sales Manager) and he already knew why I was there. He then checked out the vehicle with me and assured me all would be fixed, which was completed a couple of days later. I honestly have never been treated so well when purchasing a car from any dealer new or used. Kudos to IRA. It's these types of things that really make a difference. We will definitely be returning for our next purchase!

Sarah Currier

Once again, easy in..easy out, excellent service and communication at every step. Thank you for making the regular maintenance of my var so efficient and being so nice too!