Reviews of Grappone Toyota (Car Concessionaire)

Jennifer Jonathan

They made me feel like I was dumb before I ever opened my mouth and said what I needed. The lady at the parts counter assumed because I had a black part with me I was going to tell her it came in the wrong color when in fact I knew they all came black and I brought it in so I could get the right amount of paint. The facility is clean. They have a ton of staff but some how you still have to wait for someone to help you.

Colin Morris

As always great work and very convenient to get on route 89 to get to work afterwards, the service staff are very helpful people.

Jordon Warr

I was first exposed to the dealership through the website, which was easy to use and the used car I was looking at was well documented. When I called to ask some questions about the car, I received prompt and direct answers, which was refreshing. They also setup an appointment for me to see the car as well as put a hold on the car so I didn't have to worry about it getting sold out from under me before I could look at it. When I got there, Courtney was ready for me (she was fabulous!) and we got right to the test drive. My wife wasn't able to be there with me so they allowed me to take the car overnight, which was great. Once I had made the decision to purchase the car, they helped with financing and all the paperwork in an efficient and direct manner. Courtney kept me informed of the process and was great answering my questions during the whole experience. She even let me take another car for a test drive that we are considering purchasing in the next 8 to 10 months. Overall a great experience.

Doreen Baillargeon

Joe Hardy answered all of our questions and helped us purchase the right car with the desired options. He was very helpful and friendly, a real pleasure to work with during the purchase of our new car.

Glenn sweeney

Kudos to the Grappone family and their staff for hosting the NH Fiddle Ensemble at their Toyota dealership. They did a terrific job hosting the concert in the showroom of the dealership after moving all of the cars, setting up a stage and helping run the event. The proceeds of this event went to support disadvantaged children in NH. A perfect example of a first class corporate citizen. I have been a customer for over 20 years and I am happy to support such a fine organization.

Justine Milan

I came to Grappone Toyota as a last effort to get a vehicle. With a few things standing in my way, I had jumped through hoops and been strung along at other dealerships and was about to give up on getting a car all together. Spencer Meredith was very optimistic and kept me positive, which made this the BEST car buying experience I've ever had. Spencer was determined to get me into a car no matter what I had stacked against me. Not only that, he fought to get me the best deal. He really knows what he's talking about and I left feeling informed and with the right coverage for my needs, and nothing extra. If you don't need it, Spencer isn't going to pressure you to buy it. He is there to meet your needs not just focused on the bottom line. From the time I called Spencer, to the time I drove off the lot with my car, it was only a few days. The paperwork was quick and hassle free and I was out of the dealership within a couple of hours. Everyone at Grappone was friendly and welcoming and genuinely cared about my experience. Thanks to Spencer, I was able to lease a BRAND NEW 2015 Toyota Corolla for less than I was paying on my old car and I couldn't be happier about it. Everyone needs to buy or lease their next car from Grappone, and more specifically, from Spencer Meredith!

Terry Sturke

Efficient, knowledgeable and friendly service providers. I have been a Grappone Toyota customer for over 20 years and both the buying and servicing experiences are superior.

Susan Morse

Grappone Toyota is a classy enterprise from their people to their facility. I've always enjoyed the car-buying experience at Grappone, something I've never enjoyed anywhere else. They are a "no-haggle" dealership. The price you see is what you get. That works well for me. I am very pleased with my purchase and experience there this past week.

Julia Hardy

Great service, selection of vehicles, very personable staff, and well-kept area.

Susan Smith

Great experience with my purchase and my first service appointment

Sarah Walsh

We have bought our last 2 cars at Grappone (one new, 1 used). Their service department is excellent, shuttle service easy and reliable, and hours excellent. Although we miss our local mechanic, we like the philosophy at and service we get from Grappone. Unlike most dealerships, rates for oil changes and parts in particular are very reasonable.

Surprenant NH

No haggle price. I have bought a lot of cars and do my research. I feel I get a fair deal at Grappone.

Colby Jozwiak

Loved the no haggle way to puchase a vehicle! Thank you to everyone involved in the purchase of our 2018 Sienna! Angela started the process and Joe finished it & met us in VT for delivery. We will be back when it comes time for our next vehicle even though we are 3.5 hours away in NY! Thank you!!!

Chris Petrunis

Victoria was a huge help getting us out of a difficult situation! We got a flat tire halfway between NJ & NH, and we weren't having much luck locally finding the right match (and we definitely didn't want to drive back at 50mph the whole way on a donut). She was able to quickly locate a tire and have us added to the schedule, at a time that fit our busy day house hunting in the lakes region. We were so happy to have this problem quickly resolved... she was a great help! The wait was a pleasure as well. There were plenty of things for the kids to do while we waited, and the general atmosphere was very fun. Our oldest enjoyed exploring a bit, and our youngest had a great time in the kids' area with the toys. We were also very excited to find out a cook out was going on! The chef and other staff members were super friendly and polite, and the food was great!

Barbara Malcolm

Always friendly and caring staff

Michael Brisson

They enjoy assisting their community by allowing different organizations to use their conference rooms for different functions. I think this shows an outstanding commitment to the community, and puts them forefront in my mind if I'm considering a new vehicle.

Davidson's Countryside Campground

Took my daughter to purchase her first car, was a great experience. She loves her car. I was so impressed that I went in to purchase my new Toyota and again was a great experience. Grappone is the only place I will purchase a car... Staff is the BEST!

Tyler Eccleston

I liked how easy the members of Grappone made my experience. This was my first car purchase from a dealership and Grappone made it quick, easy and hassle free. I like the upfront pricing and laid back atmosphere. I also like how you basically deal with one person from start to finish. Thank you Tom Smith for making my experience great.

Jeffrey Buell

Went in to look at a new truck. And everyone here is super nice and very helpful. I did not buy a truck yet but I believe if I am going to it will probably be from grappone.

Brandon Miller

Great service center with knowledgeable staff

Jessica K Soule

Kevin was a pleasure to deal with- very knowledgeable, patient & friendly. He did everything online & made sure I was happy with my Toyota, warranty, finance terms, trade in, & then he delivered my new vehicle. Exceptional service with no surprises, except how much more beautiful the vehicle was to see when it arrived into my driveway! I love it! The best car buying experience I've ever had! Thank you Grappone Toyota!

Andy Swanson

Ever go to get your car serviced and the service advisor tells you an hour and is finished in 25 minutes? That's what happened today. I only wish I could give them 6 stars it was that good

Jennifer Lemieux

I was told it would be about an hour for regular maintenance to be done on my car and I decided to wait there. I enjoyed the large waiting area and complimentary coffee and snacks. They ended up only taking half an hour which was great. Excellent customer service.

Kristen Beck

I was very impressed with my experience at Grappone. The customer testimonials and radio ads don't lie! Moe and Josh both provided excellent customer service! Moe went out of his way to help me get the best deal possible. This was a completely different experience than at previous dealerships! I would highly recommend Grappone Toyota to anyone looking for a positive, no pressure, car buying experience.

Scott Johnston

Salepersons, Jennifer Lowell and Crystal Corey were very helpful; they both took the time to get answers to questions I had giving me sense of confidence/comfort as far as the vehicle purchase I was making. Crystal went above and beyond, bringing the vehicle to my residence given busy schedules that both my wife and I have.

Charlotte Brumbaugh

I knew after my first call with Karen that I wanted to do business with Grappone. After emails with Joe Hardy and Karen, I decided to drive up 2 weeks early (from NJ) to lease my Rav4. I really liked the up-front pricing, the interactive "express" tool online and the family owned business atmosphere.

Brian Boynton

My most recent visit was for a 40K mile service. From the time I walked in to the time I walked out, everything was excellent.

Deb S

They are friendly, quick responses and love my new car

John Shea

Cannot say enough good things about this team. They are friendly, professional, efficient, and knowledgeable. They really know how to treat the customer right. We mostly dealt with Taylor M., who was great, but everyone there was wonderful. And then, to put it over the top, we got a very good deal. Annd believe me, we priced several different places first. I whole-heartedly recommend Grappone Toyota to anyone looking for a car.

Scotty White

Grappone Toyota gave me the hope and peace of mind that no other Toyota dealership could in the area! They were honest and loyal right from the time I came in, to the paper work and delivery of my newly financed Toyota Corolla! Grappone Toyota also gave me a sense of relief when other Toyota dealerships failed. From me to all the Grappone Toyota sales, service and staff thank you for your outstanding guest support and services when time was of the essential!!!

Kristine Stoddard

Moe was great to work with. He listened to what I wanted, was very straightforward, made the process as easy as possible, and tried to entertain my toddler while we were waiting. This was our second Toyota purchased at Grappone and we will go there for the next one too.

Zack Saint

Had my 20k service performed on my 17 tacoma. Friendly staff and environment. Very professional, and super helpful. There is a reason I drive an extra 20 minutes to get my services here. Highly recommend the service department

Jimmy Petrillo

Great facility and staff. Excellent experience

Mark Zerbinopoulos

Very relaxed and easy to work with the staff. The price of the vehicle was competitive and they had the vehicle I wanted in the certified category.

Susan MacDonald

An excellent experience. No bargaining the lowest price around and a good trade in with our old car. Super clean and comfortable dealership. Since one is there awhile when buying a car there were complementary drinks and snack. Free WiFi and computers to use.

JanC T

We've purchased four vehicles from Grappone Toyota, and have all our service done there as well. The sales staff know their products and use a no pressure sales approach. The service department is friendly and keep you informed. This is a green facility and very clean with comfortable seating, a TV, computer stations, free wifi and a quiet room as well as an area for kids. They offer free coffee, tea, and hot chocolate as well as popcorn made with their own machine. We keep going back because it's truly the best dealership experience we've ever had.

Stephen Jordan

Ryer was friendly and enthusiastic. Tacoma price and trade-in amount seemed fair. The no-hassle policy makes for a huge improvement over the past method for both customer and staff.

Carin LaValley

Everyone is always so friendly. I'm always satisfied with the service.

Davy Levine

Everybody was courteous, friendly and welcoming. While waiting my wife and I played ping-pong, which is a great idea. The popcorn and coffee is also lovely and the waiting area is comfortable and clean. We had warranty work done that exceeded my expectations - which wasn't the first time this has happened. I cannot imagine a better dealership. Thank you.

Emilee A. Groat

Our Salesman John Leedham provided exceptional customer service. The non-commission based sales-process allowed his character and integrity to shine! When the paperwork could not be completed before the end of the day, they lent us the car on an Overnight Test Drive with a full tank of gas and refilled it when we returned from Portland, ME the next day. plus, you can't beat 10 free inspections! We love our SUV and our experience here and will definitely be repeat customers; you should be too! Go see John.

Stephen Hall

Excellent service appointment, quick, friendly and complete.

Adam T

Service seems extremely expensive. Felt like perhaps they wanted to sell parts and equipment not required. (I was too sick to perform the service myself). I was also disappointed they play the "price on the window is what you pay." Which is pure BS. I just wish I had bought a chevy or just taking the toyota to banks. I am trading in my 4runner soon and will not be considering any grappone dealer as an option.

Johni Brown

I had the best car buying experience at Grappone Toyota in Bow. I felt no pressure, and Moe was fantastic from start to finish, he even had a vehicle taken off the showroom floor for me to test drive late in the evening. I did not feel rushed or like I had to make a decision right then and as Moe and his team learned, I can take a bit of time to process my decision and I felt as though they encouraged me to think about my decision before buying my Highlander. The entire team, Moe, Steve, Laura and Christopher were EXCEPTIONAL, and I could not have asked for a better experience. You won’t regret buying a car from Grappone, no pressure, no games, no gimmicks!! I have already referred 3 friends to Moe, and I will purchase exclusively from Grappone in the future.

Ashish Satyabhashak

I had a question about driving my Toyota in lowest gear and stopped at this dealer to ask few questions to service department. At the service counter, I spoke to one lady and she was courteous and showed me how to drive in the lowest gears. I am very thankful for her customer service skills. I was not driving on 3A but because of major event over the weekend, I-93 got crowded and I end up on 3A to bypass traffic. I am thankful to service center lady who helped and because of her, I had no problem coming down from Mount Washington and saved breaks from overheating.

J. Duvernay

The easiest place to buy a car. No stress, no pushiness, no up-selling and most importantly no haggling. The price is the price. I truly enjoy working with them.

Virginia Invernizzi

Everything was great, from the moment I called to the time I picked up my car. They even vacuumed it!!!! I was amazed!

david nault

Since moving to the area 5 years ago we have purchased 2 vehicles with Grappone. Both times the buying experience was phenomenal and we were treated so well. We had Taylor as our salesperson the first time, and she was so patient and accommodating that we made sure to contact her the second time as well. And in a few years when we need another vehicle for our daughter, we will return to grappone, and Taylor again. You can't go wrong with thier first rate service and intelligent staff.

Sarita Pickett

Everyone was friendly and smiling but not in a fake way-they were happy and comfortable at work and it showed and made me comfortable too. I like being able to get work done while I wait too.

A Kelly

I bought my car at Grappone Honda so I wanted an appointment for the free state inspection that was included for life. Their Honda dept had no openings, but they called over and got me in to the Toyota one, still free. Service was prompt and friendly. Facility was clean and open. No one tried to upsell me. I got there early and was home within an hour. Great experience!

normenta jacquith

Another great experience at Grappone Toyota! I took my Toyota Venza in for four new tires. Scott Martin my advisor kept me informed every step of the way! Scott, along with the rest of the service staff, is friendly and organized from checking in to checking out. I trust my car and my safety with the thorough services performed here, by their certified Toyota Mechanics. The waiting area is comfortable and clean. I am ALWAYS pleased with my appointments at Grappone and wouldn't go anywhere else! I recommend becoming part of the Grappone Family!

Barbara Meyer

Grappone Toyota is the best.they are friendly , & do a great job. Bella likes it too, dog bones and lots of attention.

Ryan Smith

Everyone was one extremely pleasant and helpful there. Lori is absolutely incredible salesperson and what I would call a friend now. I came in wanting one thing and drove away in something even better. She took the time to get to know me and was extremely dedicated to the process and stayed late for 3 nights in a row to accommodate my later work schedule. She has fully earned my business there in the coming years as well as anyone else I know looking to make a purchase soon.

Cody Steed

Awesome dealership, defiantly the best customer service experiences I have when I go into any of the dealers. Kristen was awesome, unfortunately they did not have the car i was looking for but everyone is nice and always willing to help. Go see Kristen in Toyota if you ever need help looking for a car.

Maja Cubarrubia

Lori, a product specialist is very, very helpful. She is fun as well. Made us feel important. The team leader Jeff is very personable too who came over to say thank you for stopping by.

Kim Gerling

Was very helpful on helping me change back wiper blade and showed me how to do it so can do on my own now

Todd Bills

Tanya Young is Super. I got a tire repaired and now I feel safe again on the highway. Prompt reliable service

Dennis Urlaub

Awesome Buying Experience - NO PRESSURE! Thank you Grappone!!! Thanks Josh at Ford you’re the best!

J D

Last Thursday evening I was on my way to a meeting when I hit a nasty pothole around the Bow junction area. I was able to drive to the Grappone Toyota service center where they helped me as a walk-in. The service tech said I had a hole in my sidewall but they did not carry my brand of tire. The staff were kind enough to change my tire to the spare for free! Thank you for your generosity.

Richard Delay Jr

OK this was my first experience with up front pricing! It was a good experience too. My team leader was Josh, who was fair with my trade. Also he worked hard to get me a better rate as well. NJ was my product specialist. She was great too. She told me no one ever writes reviews for her and apparently you read them at meeting? So if you could print this in rainbow color that would be good. She wanted a colorful review... The one thing that would be nice to change is the time spent at the dealership. I felt it was a long process. not as long as some, but still a long time. Thanks for the upfront pricing made the deal easier then expected. Richard Delay Jr

Kelly Walter

This place rocks! Comfy waiting rooms, snacks, great service reps. Honest, and super chill.

Esther Hammond

Love their service! Love my car! THANK YOU GRAPPONE TOYOTA

Keith Talbot

Sales man Mike Roy is excellent at his job. The sale was upfront and right on target. Everyone there was polite and nice.

Karen Leclerc

No hassle car buying. All associates were very friendly & our sales person Rawan did a great job helping us through the process. Also the free inspections and services are a plus!

Leann Martin

Great sales team. The sales process went extremely good. Taylor M was patient and explained all my options numerous times. And with the help of Steve they got me the rate I was looking for!

Suzanne Schott

I was able to make an apt. that was convenient for me well in advance of the date. Staff was there early in the morning to take my car. I was informed of additional work that was recommended before they did it. I feel like a known person when my car is in for service. for that I thank you!

Mic Moro

Tom made the whole process very comfortable and clear, He was dedicated to the task, and was always there to greet us the moment we stepped out of our vehicle; He was very patient with teaching, and prompt with correspondence, and his follow-ups is what I describe in my own workplace as "above and beyond" - He is an asset to your group, and a keeper.

kristina Veinote

Very helpful and friendly also great service

Paula Mears

I bought my Corolla there in 2009. I got a great price then. I have always had my car serviced there. They get it done when promised and at a good price. I highly recommend them.

Cindy Dickinson

I just bought a new car from Grappone Toyota and it was the best experience with a dealership I have ever had. My last purchase was from Carmax because I didn't want to haggle, wanted a big selection, and needed a no-pressure environment. It was fine, but when I needed another car I chose Grappone because they have deep roots in NH, are family-owned, and have an excellent reputation. I was prepared to get a quality car, but I was also prepared to work hard for a reasonable price, and to spend hours on paperwork. What I found was just the opposite. There was no pressure, the selection was impressive, and the deals were great. I even got a better trade-in than I expected. My experience with the staff was perfect. Charlie Mann put me at ease immediately, explained everything clearly, never pushed too hard, and was able to find me exactly what I wanted in terms of car and financing. The process moved quickly and smoothly, including the paperwork. I can't believe how easy it was--easier than Carmax--and I feel like I have a team of experts behind me now through the life of my FANTASTIC new car. Thank you all!

Cynthia Wright

Not quite sure why/how this dealership got 5 stars. Was not aware that they had a policy where you can't negotiate price. Really?

Tromb Oyer

Honest and forthright. Didn’t sense any trickery. Greg did a lot of footwork for me over several visits. Never tried to take control of the conversation or press me for a decision.

Gabe Dakowicz

Although I did not buy my Truck from Grappone. The sales department and service is second to none. I worked with Ryan P from sales and he did a great job taking me through the process and letting me look at all the sweet toyota trucks. Thanks guys!

Petite Bottoms

I have always been very pleased with my experience here. The building and atmosphere is relaxing and clean. The customer service is professional and friendly.

Amanda

Best dealership I’ve ever been to. Immediately felt comfortable and excited to work with the staff at Grappone. Specifically, Crystal C. was absolutely remarkable. She was knowledgeable, caring, and passionate about what she does there everyday. She helped me find a beautiful vehicle and was just as excited as I was about finding such a perfect one to fit my needs. Crystal honestly made my entire experiece 100% positive with zero negativity, frustration, or disappointment that I usually feel at other dealerships. I feel like I have already established a life long relationship with Grappone and I cannot see myself going back to a regular dealership again. Thank you Crystal & Grappone team!

Stephen Kane

My wife and I had amazing car buying experience at Grappone Toyota. This was the second car I've bought there and my wife's first. Our salesman Ryan did an outstanding job focusing on our needs and wants in a proactive and urgent manner. He stayed in an appropriate level of communication with us between visits which was all focused around making us happy and reducing our waiting time. He was always friendly, helpful, but never aggressive. My wife and I couldn't be happier with our new to us car and the buying experience. Thank you Ryan!

Patricia Lins

Like how we are treated through the car buying process and afterwards. Everyone one was very professional. This is our 3rd vehicle bought from them.

Malcolm Graham

If you're not Grappone customer, I suggest you go see for yourself! These people provide personable, affordable and practical solutions. They actually listen!

Dawn Florino

Our experience with Joe Hardy and your administrative team, Rick and Jennifer, could not have been better. Not only are we extremely busy, but we have not had favorable experiences with buying cars from pushy dealers. Joe was helpful, informed, flexible and stayed in communication without being pushy in the least. Rick and Jennifer advocated for us to get the best financing possible. We sincerely appreciate all this team did to assure our purchase was seamless and timely. We will not only be returning but recommending your dealership to everyone we know. : ) PS. The investment of your online shopping and appraisal was more than worth it from our perspective. Thank you for offering that.

Rosanne Gilbert

Their express service is like no other! Just bought two vehicle this way and it was AWESOME! Everything done from the comfort of your home. Joe H was the best he helped me from beginning to end. This will be the only place I ever go for a vehicle.

kelly riel

Toyota Express was a fantastic experience. If you know what you want, and don't need to test drive, this is the way to go. Everything is done on line and my rav4 was delivered to my house. From the click of the save button to the hand shake when delivery was completed my experience was top notch. From my initial contact Angela, to Taylor, who guided me through every step, explained all details to me and always made sure my questions were answered. Vince delivered my car and did the paperwork at home. He was very professional and personable. Would recommend Toyota Express!!!!

Tammy McKenzie

This was by far the best car buying experience we have ever had! The salesman (Moe) was honest, fair and friendly. We were treated with respect and warmth. I will never buy another car anywhere else. Not only did we leave with a brand new car, but we also left with a new friend. Our salesman Moe was fantastic! Thank you Grappone. Your team is amazing.

Paul Caron

So far it has been an awesome experience! Unfortunately we have to finish up next week.

Sally Hirsh-Dickinson

From beginning to end, the engagement with service representatives was stellar -- notably so. The woman with whom I spoke in order to make my appointment was affable, helpful, and patient (as I headed out to my car to get my odometer reading); the shuttle driver was delightful (and has given me a reason to look into the Granite State Wheelers); and the gentleman who finalized our paperwork gave us (my 9-year-old son and me) a recommendation for a local ice cream stand that we'd never heard of but will try out before summer's over. He also offered some good-natured multiplication challenges when my son mentioned that he loves math. I know this is on the long side, but really, I was thinking last night about how beautifully orchestrated the morning went and how helpful and kind and engaging everyone was with whom we spoke. I should also note that this was all the more impressive since I had come in for airbag recall service on my Toyota -- a vehicle that I purchased from my mother-in-law. This is to say that I was not a paying customer, nor had I bought the car from Grappone. The fact that the service was free of cost did not seem to affect how I was treated. I find this speaks incredibly well of the company and the values it espouses and demonstrates.

Ruth Ann Chenoweth

Great car dealer been going her since 1999

James Gorton

Helpful courteous timely

Courtney Younginger

Personable, caring, and great service work.

Krystal Costa

5 star customer service! From purchase to service EVERY interaction I have with Grappone is worth bragging about. Owning a car doesn't have to suck. Seriously.

Dave Adams

Great dealership. Very dedicated to team and a great consumer experience. Try them out!

Charlene Cutting

The customer service is great. Questions are answered honestly. Unexpected work is explained and authorized prior to doing. Waiting area comfortable.

Jennifer Thompson

Product specialist John L. was attentive, reassuring, thorough, and researched answers to my many questions when needed. He spent most of the late morning and afternoon with me and made the purchase experience a true pleasure!

Hazel DitanOBrien

My experience was smooth,stress free and efficient. My second time buying from Grappone, same as always, a pleasant experience. I give Vince 10 stars!

Jane Lamb

5 stars...first time there. Best customer service ever.

Dan Boggia

No hassles. Everything upfront. Pricing was competitive and fair without needing to spend hours haggling and going back and forth playing a game. We started at the Grappone Honda dealership looking at Pilots but decided on a Toyota Highlander which had better manufacturer incentives at the time. Our salesperson Justin was fantastic, spent time explaining or clarifying anything we asked, and was extremely helpful. Justin was happy to show us Toyota vehicles to compare to the Pilot, and never attempted to persuade us in any one direction. He continued to work with us through the Toyota purchase even though he technically is a Honda specialist, and was completely forthcoming that if we would prefer a Toyota specialist he was happy to step aside if it made us more comfortable - but we preferred working with him start to finish because he was great to deal with. Grappone was great overall because their upfront pricing means you don't have to feel locked into any one vehicle because you've sunk hours into negotiating the price. At another dealer if we decided on a Toyota after an hour spent with a salesperson, I would expect we'd be starting the haggling process over again - with a different salesperson. Another highlight - Justin delivered the vehicle to us on a Saturday morning and picked up our trade. He forgot the spare key, and promised he would bring it by the house when he finished up his work day. We got a text around 7:30pm that he had dropped off the key. Fantastic service. We would've been fine with getting it in the mail, or meeting up somewhere. He was happy to go above and beyond to make sure we were happy and there was no inconvenience to us. We are very happy. The vehicle is great, and our experience with the dealership was excellent. This is our second purchase from Grappone, and if we are ever in the market for vehicles they offer, I don't expect we will even bother going to other dealerships. Thank you to Justin & Grappone for making car buying painless.

Caitlin Becker

Process was seemless, all team involved were very helpful. Adam Gelinas and Melissa went above and beyond to make sure I got what I needed.

Danielle Hashem

I have purchased two vehicles myself here and my father has purchased two as well. I wouldn't go to any other dealer than Grappone! They are not pushy at all and they are very nice and go out of their way to help you and make sure that you are satisfied with your experience!

Stephen Reeve

Simple, easy, professional and respectful salesperson (Ryan). I came in at 12:30-ish and drove out with my new car by 2:30pm. Good stuff!

Alison Bagley

The service department is always friendly and courteous. My questions and concerns are addressed immediately and I have even had follow-up calls from the department to make sure I am all set. Highly recommend!

Wayne F

Take all of the positive and all of the negative you've ever heard about car dealerships, and that's how this place is.

john denver

Great team of friendly and knowledgeable mechanics

Ron Routhier

Great service, fair pricing and awesome people! Check it out when you are in the market for another car...

Stephanie Rose

I think Grappone is a great dealership and I recommend them to everyone. I love the fact that I know I’m getting the best deal and I don’t have to worry about a negotiation. I feel comfortable being a single woman walking into the dealership knowing I’m not going to be taken for a ride! THANK YOU Grappone!

Magi

As always, it's a very organized and relaxing experience.

Melanie R

Scott at the service department went above and beyond to resolve an issue for me. He didn’t have to but he didnt give up until he found what I needed. I never received my inspection paper work which I needed but it was more than 60 days ago and he got it for me. Thank you so very much! GREAT customer service.

Michael E

The two women I spoke with on the phone on the days prior to visiting the dealership were both pleasant and helpful, the upfront pricing is a huge stress-relief and takes the adversarial relationship out of the process, our salesman was great and it seemed we had his undivided attention, the payments/loan rates/total $ etc were layed out very clearly on paper so we could evaluate between several options, they did not try to sneak in optional fees on the contract, the dealer terms/policies on the purchase give peace of mind, like the return and exchange, all in all a pleasant process. Also we were assisted by 3 different people with the paperwork process so it wasn’t exactly “1 person” but it seemed to mostly speed things along while our salesman was getting something or going to fill the gas so that was fine.

queenie forben

Everyone was so welcoming. Very attentive I am so happy I chose graponne in bow. I am always so very pleased when ever come in and even when i call for anything. Everyone is always so ready to assist.

Junk Mail

So Grappone has very nice people working there, no question, courteous, helpful and pleasant that's great, but are you there to buy a car or have a pleasant conversation with a sales person?. Their "upfront" pricing is a joke - I easily beat their "competitive pricing model" elsewhere with little effort. All the so called perks they offer many other dealers do as well. Do you homework!!! - that's all it takes and it's pretty clear their pricing is no bargin, same with their trade in valuations. They claim to be a lot of things many are accurate, but the best deal in town or even NH they are not.

Nick Sypher

The best part was having Bill Mazerall as our sales rep. He was the best person I have ever had the pleasure of working with, along with the others we met along the way. We had three trades, one of which was a motorcycle, and worth the amount of times we changed everything around on him he was nothing but patient and helpful. He was also very kind to my pregnant wife, so kind that he actually gave her a part of his linch while we were waiting on the paperwork. I cannot say enough good things about him. He restored my faith in dealerships.

Jeff Rand

Very professional salesman. No pressure. Very easy. We got a great deal. I would definitely recommend Mike Roy and Grappone Toyota.

Jessie Corbett

Had such a great experience getting my vehicle. Ryerson is a great guy to work with, keeps it fun and moves the process along pretty fast. We drove over an hour just to check out 1 car and ended up buying it. Will be back for future vehicles.

Donald Swartz

good service experience. Pleasant, fast and a loaner car

Tina Flynn

My salesman was Joe Hardy, and he is possibly the nicest person on the planet. And by far the best Car salesman I've ever had the pleasure of dealing with. I had many questions and he answered them all. The process was painless, and he didn't have a hidden agenda. I will send all my friends and family to see Joe Hardy at Grappone Toyota.

Eliza Enstine

They always do a good job. Staff are friendly and polite.

Branden Wood

Thank you for making this our best car buying experience! From start to finish communication was excellent and upfront via email, text and phone calls. We were made to feel comfortable the entire time. Everyone was friendly and we never felt stressed or if we were being taken advantage of. It’s safe to say we’ll never purchase a car from another dealer. We’ll be life-long customers! Thank you Bill!

Kristen Bryant

I had a great experience with Nick buying my new car. He was very knowledgeable about the different trims and options. The process was as efficient and pleasant as car buying can be. The next time I'm ready for a new car I'll be back to see Nick again.

Bob Rissolo

Excellent service. Easy check in. Extremely kind associates.

Michael James Roy

Taylor was knowledgeable, helpful and friendly. Because of my experience, you've gained another lifetime customer.

Michael Barbour

Good people

Nicholas Hammond

I worked with Tom. He was a great guy who was very helpful and understanding. The overall experience was immensely positive compared to my other auto dealership endeavors. Great place to get a car!

kim carter

Unfailingly friendly, efficient, and reliable service.

Krystal Porter

I can't say this enough, Grappone is awesome!! My husband and I have bought all of our vehicles here. They are honest, reliable, and have the most integrity I have found at a dealership. We just bought my husband a new vehicle, we can't say enough great things about Moe Elmasry. He was great from the first test drive, to the financing and everything in between. Grappone definitely has customers for life. Thank you so much Moe!! You're the best!

Jill Bureau

We went to Grappone because a salesman we had used before moved there, Tom Smith. He is a non pressure, knowledgeable, friendly, sales person. We were very happy with the whole Grappone experience, good prices, friendly, helpful, staff and the way they do business is great.

Connor St. Laurent

I have been a long term customer with Grappone for my personal vehicles and my business vehicles. I recently purchased a car at Toyota of Nashua because they had the make and model of the care I was interested in. Either way, I decided to bring the car to Grappone for the repairs because typically, I receive exemplary service. With this being said, I have only dealt with Grappone Ford service. Since I have a Toyota extended warranty for my new vehicle, I had to schedule the appointment through Grappone Toyota. There were a few things I wanted you to be aware of from this past service appointment as it directly affects my interest in returning to Grappone to service my vehicle. The issues experienced below: -Making the appointment was a hassle, was promised a call back from the service manager which never happened -I had to call multiple times just to get an answer on whether my appointment was set-up correctly for my service contract to be billed rather than myself -I showed up for the appointment to be greeted by *Service Adviser* who was so upset to be at work it made me feel very unwelcome -Before I left the building I made sure that they were just going to fix the issue I told them to car had (the issue had already been diagnosed and they had the engine code which I provided) -Close to 6 hours passed with no call so I figured I'd follow-up, the woman I spoke to told me that my car had been done, Tanya was just finishing the paperwork then she'd call me back. Another hour passed with no call so I just went back to the dealership where *Service Adviser* didn't greet me again. I had to approach her for her to acknowledge me. -She then tells me that I need to pay $96 for a diagnosis fee and that nothing was wrong with my vehicle. I told her there is no way that there isn't anything wrong as the check-engine was on. She said they reset the code and if it came back on, to not come back and just change my gas cap because that was most likely the issue. Why not just replace it if that was the thought I wondered? I didn't entertain an argument with Tanya as the service thus far was nowhere near acceptable and I couldn't bear for the experience to get any worse at this point. -I picked my car up on Friday afternoon and Friday evening the check engine was back on again. So now I drove from Boston to Concord to service my car because I trusted Grappone to have wasted gas and $98 for absolutely nothing. Now I have to go through the nightmare of finding a new dealership to fix something that should have been taken care of. I am very disappointed as I had such a great time having Greg over at Ford as my service adviser. This certainly makes me want to never come back which stinks because I still have a check engine light on and need my car fixed.

Free Spirit

Good service. Nice, detailed bill. Good price for services provided.

Heidi Preuss

I bought my car here and have it serviced here. The customer service is impeccable and I really like their no haggle pricing policy.

Tangerine Kruczynski

Worst used car dealership and service area ever! Buy a used car here if you are happy to be having things falling off your car in under a year- our 2014 under 70,000 miles that we purchased 7 months ago has had break problems, a maintenance light alert, a piece of plastic come off near the feet where they stuck it over a hole in the carpet, and part of the muffler literally fall off... Grappone service area refuses to take responsibility for selling lemon cars and stands by their dishonesty. I was better off with my 2007 Kia that had 170,000 miles previous to the one I bought here. In our opinion- stay FAR away from this place.

Tammy Perry

Brought car on to be looked at and they fixed it no questions ask

Evan Ringo

Courtney helped me find a car in my price range, she managed to work around my credit issues, didn't push anything, just listened to my needs and gave me a great deal. After we'd already agreed on a price, but before we signed papers, the price on the car came down 200 based on their determination of it's value. They could have easily not bothered to tell me and pocketed the extra cash but they volunteered that information. Honest and helpful. Highly recommend.

Rebekah Mogee

Best place to buy a car!!!

Brian St. Onge

Top notch Toyota dealership. Good prices on new Toyotas and a great service department. I have always stayed away from dealer service departments until I bought my Highlander at Grappone. They have a huge, new, state of the art green building with all the comforts of home. Service is fast, friendly and honest. They won't try to sell you something you don't need; you won't get bombarded with ads to trade in your vehicle; and service work will be done on time and right the first time.

Cynthia Dickinson

I loved everything about this purchase. Moe was friendly, efficient, clear, and gave 150% to get me the best deal and be sure my new car needs were met. By the end of the sale I felt as though, in addition to getting a perfect vehicle, I also had a new friend. This is my second transaction with Grappone Toyota and I will never do business, for either sales or service, with any other dealership. The fact that they have a deep, local history and are family owned is such a plus, along with an exceptional staff at all levels. I'm grateful for the entire experience!

smallhouseinthecountry

Taylor helped me to get the car of my dreams and went above and beyond in helping us in all aspects of the purchase. Her professionalism, friendliness,knowledge and courtesy were exemplary. The entire staff were so friendly and helpful and the detail man ,Hank, does an amazing job.. This is my second car from Grappone and I will be a customer for life.Thanks Grappone!

Patrick S

Exceptional customer service took this visit from standard to excellent. Visit Grapone for your Toyota service and they will take care of you. We had a small annoyance with the service center here. Grapone heard about it from my review, tracked down my wife, and reached out to offer a way to make the situation right. I applaud the level of tenacity that it took to ensure exceptional customer service on such a small thing. Well done, Grapone! Original review below. Decent, but unhappy with service. Extra charges and inferior parts made this a bad experience. I've had Toyotas for many years. My wife took our Prius in for a service. As per usual, the service rep called and asked for approval on a number of issues, large and small. She approved some and not others. When she picked the car up, they told her that they had noticed her windshield wipers were old and needed to be replaced. They went ahead and did that at $8/blade. There were two problems: they never asked... and we had JUST replaced the blades. There was no way they were as worn out as the dealership claimed. Too bad they had thrown them away so we couldn't test their assertion. To add insult to injury, the blades that they put on were cheap blades that stick and pull in the snow. Much worse than the nice blades she had on there. Not a great experience.

Patricia Morse

They took care of a repair, that was found when I bought the car. Very good service.

David Haynes

Polite reception. Quick turnaround. Explanation of services.

Joe Gibson

Always a pleasure to deal with Ryan P.

Erin Chervincky

I am so pleased with the service at Grappone Toyota. I had the pleasure of working with Sarah. I recently did a trade in for the first time, and I was relieved how easy Sarah made this process for me. At my first visit, all I really wanted was to learn about the trade in process and run some numbers without being pressured to jump into a new car. Sarah was patient and answered all of our questions. By the end of the visit, I was ready for a test drive! Sarah kept in touch with me during the process and did a lot of behind the scenes work before the day I went in to buy the new car, making that visit short and sweet. Previous experiences with other dealerships have been much less pleasant, due to pushy salespeople. Not once did I feel pressured to make quick decisions or spend more money. The other staff members and managers were attentive and kind as well. Overall, a very satisfactory experience! Oh, and I love my new car!

Shelly Page

We just purchased my third vehicle from Grappone. We have been happy each time. They are upfront and honest, they also give you the best money for your trade. They acually evaluate the trade with you.

Nicole Marie

I wanted to purchase a car quickly because the process is cumbersome to me, so I loved the haggle free atmosphere. Greg was such a pleasure to work with. He is knowledgeable, helpful, and just a super nice guy. I had no reservations about the deal that he set up for me and that was definitely a first in buying a car!

Jojo Xavier Mubiru

Best experience I've had at a dealership Moe was exceptional in his service to me..I ended up buying a Toyota highlander from them.Process was fair and honest and transparent.No lowballing or haggling.Theyhave pop corn and tea as a plus.

mark comeau

I have owned 3 Tacoma`s. All of them great Trucks. Just bought a 2019 Tacoma from Grappone. Worst Truck I have ever owned. truck bottoms out without a load. Terrible Mileage, 11-12 mpg towing a light load. I still own a 2012 Tacoma. I actually drive the 2012 and leave the 2019 home.

Ann P

Open, honest & fun sales people. Never felt any pressure & NO hidden prices. This is my 2nd transaction with Grappone Toyota & as usual, it was amazing.

Felix Lin

Excellent Services, exceeding expectation.

mark turgeon

Ryer has been fantastic to work with. The process is simplified and it really is a quick turn around time with paperwork. Definitely a lot less pressure through the experience. Of course it helps to know what you want when you show up.

Janet Sweetser

Great people to work with. Everything is up front and to the point. No more wasting hours negotiating. Would buy at Grappone without hesitating. Highly recommended dealer to work with!

Barry Wisell

This was the best new car experience I’ve had. Straightforward, let’s you know the price upfront and no pressure. Got a good fair deal on trade-in. I would highly recommend it. Also dealership is one of the best I’ve been in.

John

Fast, Easy, Knowledgeable and HONEST Sales Rep. Prices match the lowest "Haggle" price and all done without the hassle. You get someone who cares about your satisfaction and good pricing all in one stop.

Dedee Greenleaf

There was no pressure. My credit is bad but Laura worked her magic and found me a loan! Taylor was very helpful and never tried to talk me into a specific car.

Susan Riley

As usual my service appointment was a pleasure. The staff pays attention to the customer. I am regularly updated and advised. This time I was told the service would take about 2 hours, and I decided I could wait. The facilities for waiting are excellent so I didn't mind hanging out there.To my surprise it was done in an hour and a half. The only issue that I encountered on this visit was in scheduling. I had scheduled my appointment online, but then I was contacted by an associate to say that appointment was not available. We rescheduled to another day, but apparently it did not get on the service departments schedule. However, they still honored my appointment and as I said had the work done on time. It is very important to me to have a reliable place to service my car. I live alone, and am getting older. I depend on my car, as I put close to 30,000 miles a year on it. I really appreciate the information that I get from the service people about maintenance and how my car is doing overall. I am very happy that I found Grappone Toyota and I love my car.

Matthew Young

Ryan worked with me to find the best used car for my needs and budget. The entire staff was extremely helpful; many stayed late to help me get into my new car.

Glen Henaire

Service is top shelf and everyone is great to deal with. I wouldn't go anywhere else!

Brittany Petty

Taylor was a ton of fun to work with! I'm not sure who had more fun. He was very professional and made sure all of my questions were answered. He worked with me to make sure I was getting the car I really wanted. I didn't feel pressured or obligated to buy anything. Everyone was super friendly especially Ricky! I look forward to my next visit

Louise Martel

They received us at the appointed time and completed all that they said they would do in excellent time. Thank you! Call them to let them know that there was an issue with a part in my car. They immediately took the steps to make sure that it was repaired in good time. Thanks again. Grappone deserves their great reputation; they've earned it!

Anthony Waniski

Great courteous and professional staff

John G Elsnau

Extremely helpful, great options, very friendly customer service, excellent communication. A good company that treats its employees well, so it's no surprise that they treat their customers well. I know it sounds corny, but it really does feel as if they are trying to make you a long-term customer, rather than trying to just get the sale from you and move on. I unconditionally recommend Grappone Toyota.

Carole Whiting

I have to say that I am partial to Grappone, as i have bought my last two ford trucks from them, and my experience at the Toyota dealer was great also! I first contacted the online support and Mel was the best! Then i came in and met with Taylor the sales gal and she was great also! I had gone around to some other dealers and the knowledge and experience with the trucks was not even up to the knowledge that Taylor had. I bought the first day and there was nothing but a smooth transition from the old truck to the new truck. I am a very happy Toyota truck owner (again) and will always recommend Grappone to any and all who are looking! Thank You Grappone for your attention to detail, help and support!

Kendra Vaughan

Our sales rep Moe was incredibly friendly and helpful, what would have been a very confusing and stressful process was made easier because of him. On top of that he got me in a way better cat than I expected to get and did everything in his power to get me a special low interest rate. Every other rep that assisted in getting us in the car was also very friendly and helpful.

Donna Zangri

Very efficient and friendly service!

Gino Bernier

If you're shopping for your next vehicle, Grappone Toyota should be at the top of your list of dealerships to check out.