Reviews of Grappone Ford (Car Concessionaire)

eJohn Waldron

Purchased a certified used car. Staff was friendly and helpful and made the whole process as easybas possible. It is a no preasure car dealership. Would highly recomend.

M Roth

Very customer oriented. Charlie was very personable and made the decision process very easy. I bought or leased several Fords here and have always had great service.

Amber Chamberlain

Very helpful with the family arrangements of our late mammy's car

Jim Ripley

I have been having my Ford vehicles (I have had several, and currently have two) serviced at Grappone for some time, now, and this time was exactly as I expected it to be. The service writer was friendly and courteous, and pointed out a couple of things I hadn't thought about when setting up the appointment to have my Expedition serviced. I had everything he suggested done, and the bill actually came in a little under the estimate he had given me. I'm a very happy customer!

603 Handyman

Fantastic Sales Experience - Amazed! Our last car buying experience at a Manchester dealership left us with such a bad taste in our mouth that we were fearful of what to expect; We contacted product specialist online and set up an appointment for Saturday morning. Nate Hollins was the sales person that we met after we were greeted at the door. He was very friendly and professional. He explained the way the Grappone dealerships did business, and how they did thing differently and asked us questions in order to find out which 2016 F150 vehicle might suit me and my wife. We quickly narrowed the choice to one vehicle and we went for a test drive. Nate explained the product clearly, and was aware of what mattered most to me. Nate patiently answered all of my questions about the the differences of the Engines, and whether or not it would work for my snow plow. When it was time to talk about the dreaded price this is when Nate made all the difference. We weren't shuffled off to negotiate with some high pressure finance manager, or the "back and forth" with 2 other Managers. He gave us time and space to come to our decision and explained the different purchase and lease options. Our decision was based on facts without pressure; a huge contrast to our past car buying experiences. Thank you to the Grappone family for adopting this business model and Thank you Nate !!! for helping us make a great purchase. We love our new Truck !

Mandie Dube

I would recommend Grappone ford to everyone. They are not pushy and are pretty awesome! I worked with Trevor and Dave and they got me exactly what I was looking for and at a fair price.

Cammy Steve Nolin

My 2014 Ford Escape had a minor engine fault, but the folks at Grappone Ford Service were quick to take it in and diagnose the issue. While I waited, they accommodated me with a loaner car; the repairs were completed as promised, and as the work was under warranty, I only paid for the 30,000 mile service that I needed anyway. The Escape is running beautifully, and I feel confident knowing that any future repairs will be handled with timeliness, courtesy, and quality.

Alan Stuart

My new F150 is awesome! Grappone Ford did a good creating a trade-in deal that was fair and easy to implement ! Their upfront pricing made it easy to select a vehicle that was right for me. I recommend them highly. We have also purchased 2 Toyota Prius from them! Go to Grappone!

Stephen Hurst

From the time I walked in to buy my dream mustang to having the service done I have been very happy. They treat you like a person they are talking to instead of another number person coming in. I do need to have some body work done and Ford rejected it. But Grappone is stepping in on my 2013 mustang to have the work done. When I have the body work done next month I will write another post on how the paint work came out. I do feel very confident that I will not be disappointed. Thank you to all involved in making my experience the best. By the way I've been on the other side of the desk and it was a nice experience to be a customer with them. Eva Hurst

Michael Hodnett

Grappone is the worst. Go to Hurlbert instead. I know you will get a better deal and more car. I did.

zachie Boomer

Chris Williams in the Ford service department is excellent. He helped me with an issue. It took a couple of visits but he made me feel confident they would take care of everything. He is a man of his word and very nice.

Destiny Blackman

I had Charles as my product specialist, he was super friendly and always asked how I felt about everything. He listened to exactly what I wanted and never pushed me in any directions. Grappone has been my dealer since 2015 and I wouldn’t go anywhere else. The whole team goes above and beyond for customer satisfaction.

donna hall

I bought a truck here that was used and after the first couple days I noticed all my papers in the back were getting wet, the back window had a back leak, as I came out of the store one day I noticed that something looked funny under the drivers door, Checked it out only to find that the rocker panels were all rotted. They had put an inspection sticker on it, they sent it out to be replaced and it took 2 weeks. Now after only a year I see that the rubber around the doors etc is all coming off, I have been told by 2 people that this truck has been in a lot of water. Being a single woman I feel that they saw me coming.Don't go there for a used vehicle unless you or someone you know can really inspect it.

Jay Joplin

Unbelievable how dedicated the entire team was to making my customer experience the best ever. From the moment I first entered when Dan met me at the door, I felt like I was in the right place. Joe had the patience of a saint as I asked him to put together many different purchase/lease options. Once we agreed to a deal, Joe, Dan, and Amanda were determined to make a deal that would send me home in a new F150 and be proud I chose Grappone Ford as my dealer. Jami was a great help in explaining all my payment paperwork and we finished the deal with Bobb showing me all the amazing features in the new 2014 Ford Lariat. I plan to tell everyone interested in a new vehicle to go to Grappone Ford in Bow New Hampshire. Thank you team.

Emily Friedrich

I can't imagine shopping anywhere but Grappone for my next car. Every single experience I have had with the dealership, from sales to service, has been an absolute joy. The staff at Grappone truly care about their customers and it shows. I have nothing but wonderful things to say about my experiences.

Shelly Sheilds

Very friendly and helpful staff. They made the whole process easy and they had my car ready sooner then expected.

David Hoar

Extremely helpful for my friend getting her vehicle serviced

David Bouchard

Excellent service in a comfortable environment

John Fay

Service advisors are awesome, friendly, knowledgeable and eager to assist you with questions or any issues you may be having with your vehicle.

Frank Scaramuzzi NK

Bought a used f150 great experience!!! Salesman Nate Hollins knows his stuff no pressure had fun buying this truck!!! Grappone staff was great all around!

Michael Brisson

I'm partial to Ford. When I bought my new ford, I went to a dealership that was much more local to where I am living now. And that had nothing to do with any complaints I had about Grappone. When I had my Ford Taurus, I always brought it to them for service. They kept me well informed throughout the whole process. They did whatever they could to help keep the cost of any necessary repairs down, WITHOUT sacrificing qualify. I came to trust them very much, knowing that they would never steer me wrong. They always cared more about doing what was right than what was most profitable. The service manager at the time (who I'm sure by now has accepted a well-deserved promotion) kept me in the loop every step of the way and took good care of me.

Denis Byrne

We started looking for a car to replace our Ford Edge a few weeks ago. After completing our research and deciding examine two vehicles,we visited two dealers. The staff at the first dealer attempted to get us to commit to purchasing a specific vehicle before a trade appraisal and detailed pricing data would be made available. We walked and went to the Grappone dealership in Bow. The Grappone sales staff & management were most pleasant, knowledgeable and professional. They provided test drives in both of the vehicles that we were considering as well as multiple detailed price comparisons for our use. They gave serious consideration to price and market data that we provided during the price negotiations & we were able to reach agreement without feeling pressured to do so. It struck me that the staff conducted business in the "old school" manner of the late Mr Grappone; of whom I know only through press accounts. I seldom make recommendations about dealers because one experience may not be representative but I will tell you that when I replace our other vehicle, I will go to the Grappone dealership in Bow for the new car.

Cody Owen

If you plan to get your car serviced or detailed they are great. Saw a car I was interested in and did everything in my power as a customer to get a hold of someone on the sales team. Called in three times and left voicemails with no call backs. Emailed three different sales team members and finally late in the day someone got back with vague information on the car I was interested in. I had to pry an answer out for more information on the car and he got back the following day. I informed him I was very interested and could walk out the lot with the car that day, so we set a time to test drive. Then I got an email a few hours later and they sold it out from under me. Never been treated, so badly when purchasing a vehicle. Brushed off, ignored and lied to. Sales manager refused to do anything claims he will speak to the team, but spent less than an hour trying to find a new vehicle for me. Very much wanted this to work out from the beginning or for the manager to give me better options after it all, but that was not the case. Myself and my family/friends will be taking our business to portsmouth or hillsboro. Very disappointing how they treat their customers.

Michelle M

This was the best car buying experience I've had so far! Everyone was friendly, happy and extremely helpful! I would recommend this dealer to anyone and will definitely go there in the future!

Alex Jenkins

The transparency of pricing at Grappone is excellent. It is so nice to know I can look at vehicles online, know exactly what price the dealership is offering and what rebates I am eligible for. I was able to price my lease right online and the price when I came in was exactly what I was expecting. Additionally, the online care team was extremely responsive and helpful. I think all dealers should model after Grappone!

Bob Lavoie

I my F150 from Grappone and recently had my first service call. Staff is courteous and I waited about an hour for them to complete my service. I do have a rattling issue within the engine, but service tech could not get the noise to happen when he test drove it, and I will have to go back in the spring and hopefully they find that issue.

Valerie Lithgow

Love the Grappone Dealerships - prices are always good and the process is straight forward. You know what you are paying for before you get there.

Ray Hart

I can't say enough great things about Grappone. I worked specifically with Adam Lang and Chris Prescott, and they were incredible. The first vehicle I was hoping for didn't work out. Adam was able to make an alternate recommendation which turned out to be even more ideal. I would recommend anyone looking for a new vehicle go check them out.

Isaac Onigman

Excellent service, professional people. I've been servicing 2 vehicles at Grappone for 2 years (one of which I purchased here with the new upfront pricing). Never an issue. Reasonable pricing, pleasant facilities.

Ryley Ameden

The fact that Grappone is open early makes my life so much easier. I was able to get in, get my oil changed, and still be at work on time.

melissa parker

My husband went to a dealer and was not pleased with the information about our trade or the price of the F150 he was looking at. I got on line same day had a truck picked out got an estimate for the trade and in less than 24hr we are very happy driving our new F150. The whole Grappone team is awesome from start to finish. Clinton our customer sales rep was outstanding. We even were amazed at the congratulations sign on the rear view mirror, in all the years of buying vehicles I have never been treated so well. I will be back!!

james akerman

I love Grappone Ford! I will continue to buy my cars from them. Bought a new Corolla and a preowned Ford pickup.. I literally love Moe!

Krista Meyerhoff

Everyone was friendly, easy going, and helpful. We will be back and will share Grappone with family and friends. Love my new Ranger!

Jon Merwin

I picked up my new car yesterday & I was very happy with the whole experience. I worked with Charlie Mann & he was professional right from the get-go. I never felt like I was being pushed into a sale. This is my second car through Grappone & will be going back to Charlie/Grappone when the time comes to trade my car in. Thanks again!

love towing

Helpfull freindly staff

Peggy Petahtegoose

Miracles happen around us every day, and that is how I would describe my experiences with Grappone Ford. I needed a second vehicle and Ruth took her time and experience and found me what I needed. We love our new Ford Focus. I am a returning customer for a reason, Chris and Ruth were wonderful.

chris binis

Tried to upsell me things I didn't need. Charged 78$ to 'diagnois' got second opinion and was 400$ less. Sleezy

Ryan Naro

The whole procedure was seamless and the service representatives were nice and solved all my issues. My 2011 fusion happened to be part of a recall which is a rare instance which covered my car completely. They ordered the part and got me into a loaner vehicle.

Aja Malette

I had THE BEST experience here! Ruth and Jason worked so hard to ensure that I got the best deal possible. When it seemed that I wouldn't be getting a vehicle due to my credit score, they, and another staff (I can't remember her name) went above and beyond to find any other possibilities. And they DID. They found me a better deal than we had originally started with. Everything just kept getting better and better. After a few days of finagling, they found me my 2014 Ford Fiesta! My monthly payments and interest rates are unbelievable! It was like they had a Mary Poppins bag and just kept pulling out more and more positive deals. I can't thank everyone there enough for everything they did for me. Truly, it was an amazing shopping experience! They treated me like a human being, and not a money machine (as other dealerships have done in the past). Thank you, thank you! Aja Rule

Marge Bell

I am very happy with the service I received at Grappone Ford. Everyone was helpful. I especially want to thank Melvin for his help. He went above and beyond to find me a vehicle that is right for my business.

Don Rene

Dependable Ford Dealership.

john brayshaw

They will charge you 10 times the price you can get it anywhere else they won’t give you any information about your Vin number on your truck. The service department is terrible stay away from this place. The woman on the radio Amanda is full of it

james bradstreet

great salesmen here, listened to and answered all the questions we had. did not push us in any direction or toward any particular vehicle. quite a pleasant car buying experience.

Michael Lang

Adam Lang, my sales associate, was a pleasure to deal with and made the process smooth and enjoyable. This was, by far, the easiest car buying experience that I have ever had.

Jake Potter

Had a problem with upper ball joints on the used truck I purchased after 5,000 miles. The service center did not have to help me out as there was no warranty to cover but they told me that they would fix the truck at no cost. Very good service I appreciate them standing behind the vehicles that they sell. Will definitely be going back for my next purchase. Go see Captain Morgan at the Hyundia dealership.

Molly Morris

Great dealership. The staff is great and all our purchases and repairs are quick and efficient, at a good price. I will continue to shop here as will my family.

Bill Gagan

Seems like Ford Credit and the dealership (Grappone in this case) are on two different planets. My lease is paid off, and my intent all along has been to purchase my year old Explorer, however I cant get the two parties to work together. What makes it even more frustrating is that when I talk to someone in Grappone's finance department, and then expect follow up, I get none! Messages don't get returned by the finance folks there. The initial sales experience was great, however I would be hard pressed to do business with Ford and Grappone again. Bill

Lori Harding

Excellent experience all around. They were professional and straight forward with pricing their cars and valuing my trade. They actually made me feel like my business was important to them. Recommend that you ask for Jenna. She is very professional and knowledgeable. Outstanding experience!

Joe Wentworth

I bought a used Ford Flex. I had found it online and drove over on my lunch break to be told that the car wasn't there. Fair enough. Get back and its still online so I sent in a contact request. The online team got back to me within minutes and confirmed that the car did exist and that it was there. Went by after work and they had it parked out front for me to take a test drive. Robb was the sales rep and was very personable and knowledgeable. We quickly checked out a couple of other options that had 3rd row seating, but decided on the Flex. The purchasing part was a lengthy process and I don't really enjoy the back and forth part of car sales with management, but it is what it is. My main complaint is just the length of time it takes to close the deal and do the paperwork. We got there around 5:30 and didn't drive off the lot until 9pm. Everyone I encountered that evening was friendly and customer orientated though. I had bought a car from Grappone Honda approx 6 years ago and wasn't impressed with the Service dept. or their customer service in general after the sale, so we'll see how Ford does.

Cody Steed

Best customer service than any dealership. Every time I go into any of the Grappone dealerships I always get the best and most positive customer service experience. Angela at the Ford/Mazda dealership is awesome and is fun to work with. If you ever need anything from there or want to test drive a Mazda Miata go see Angela. Even though they did not have the car I was looking for, She was still there to help no matter what.

Ellen Yenawine

I just purchased a new Ford Escape to replace our old Escape, which served us faithfully for 11+ years. We found our salesman and his manager to be straightforward and helpful, willing to go the extra mile to have the sale work for us. We were also impressed with Ford's cash-back options. The Ford specialist, who spent an hour with me explaining the features on the new Escape, was very patient and knowledgeable; I left feeling pretty confident about using the technological bells and whistles on the car and am so far very pleased with the car's performance. I was so impressed with the way we were handled by Grappone that I may choose to go the extra miles to Bow to have the car serviced.

Jeff Preston

Everyone was very friendly, No pressure, best price and very easy to work with. Josh was great and even delivered my car to me. Great customer service.

JOHN MIELNICKI

Great buying experience with Product Specialist Bret Newton. Bret was professional, courteous, understanding and made my buying experience the best. He should be commended for his devotion on making a truck buying experience a happy one.

billy fort

After searching for my first vehicle purchase at different dealers, I found that Graponee had the best price around. I was looking for a new truck and found one that, compared to other dealers around, was priced perfect. I was nervous going into the dealer but after a few minutes the staff there really put those feelings at ease. They put me in the truck I wanted and there was none of the back and for crud. Seriously happy with the whole process, got a great deal for a first time buyer! I recommend checking them out to see if they have what you want.

Crystal Buckman

As always a pleasant experience.

Joseph Webb

Always a great experience here. Friendly knowledgeable staff and technicians.

Hank Somero

I odered a F350 2017 in August because it was a special order I was told it would be there the end of October which was good because I needed it for work, my first sales lady is no longer working there the second person they gave me doesn't know anything about it other then they had my money for a down payment and the order, after many conversations and finally talking to a lady higher up, I finally went December 16 and picked up my new truck, I thought they should compensate by doing something nice but the higher up me and said no the PaperWorks is done, done deal, not even A courteous extra oil change,disappointed in the professionalism!!!!

Melanie Mosher

Great customer service, but a very long day.

Bill Wishart

Amazed! Our last car buying experience at a Manchester dealership left us with such a bad taste in our mouth that we were fearful of what to expect; but we had heard Amanda on the radio and a friend assured us that that's how they really did business; openly. We contacted product specialist John Fay at our friend's suggestion, and set up an appointment. John was both professional and warm. He explained the way the Grappone dealerships did business and asked thoughtful questions in order to find out which vehicles might suit us. We quickly narrowed the choice to two and he arranged for a test drive and explained the differences and similarities of the two; clearly aware of what mattered most to us. Then it was time to talk about numbers and this is when John's travelling the Grappone path made all the difference in the world. We weren't shuffled off to negotiate with some high pressure finance manager; but rather; John patiently showed us the various costs of our possible choices and left us time and space to come to our own conclusions. Our decision was based on facts without pressure; a huge contrast to our past car buying experiences. But our choice was not in stock. Armed with our choice, John was able to marshal the team to locate our car, arrange for the dealers to swap, and get the vehicle to us in the time frame we needed. This is a team that I'd be proud to be a part of! Thank you to the Grappone family for adopting this business model and to John for making it work for us!

Rick Shepard

They were not able to take care of my problem at the time I needed it which left me without a vehicle for 3 days. I have purchased several cars from them over the last 15 yrs and will continue to do business with them as I have normally had a terrific experience everytime. This last time was the only exception to the rule.

Robert Elliott

We are very pleased with the service that we get from Grappone Ford on our 2014 Focus. Everyone is courteous and helpful. We are happy to recommend Grappone Ford to anyone looking for a dealer to service their vehicle. Robert and Emma Elliott

Anthony Salerni

Trustworthiness is not typically a word I would use to describe a car dealership, and was something I never thought I would find something shopping for cars, until going to Grappone Ford. The experience gained over the 90 years of business really shows as this was single-handedly the best car buying experience of my life. Brad Carter took such a hands on approach to helping me find the car that fit me. He was very direct and effecient in his explanations and answered every question I had for him. In the end not only was I extremely satisfied with the car but the price I paid was unbelievable. I fully endorse their business.

Lenny Hall

Someone is always available to help, within a couple minutes. Very personable.

James Murray

I purchased my RAV4 from this establishment. Overall I've been very satisfied with my interactions with Grappone. I try to have all my services done through them as their technicians are very knowledgeable.

Jennifer Carver

I can't say enough good things about my experience with Grappone and my sales rep Brandyn. I felt very calm and confident working with him; super knowledgable, family owned and clearly a business full of integrity, patient as we dealt with hiccups from my insurance agency filling out paperwork incorrectly. It was my first time buying a car and he was able to answer all of my questions and make the process crystal clear. They don't base sales rep commissions on the sale price so there was no pressure to buy a more expensive car, no haggling, and they were super transparent about the status of the vehicle. It was a used car & we literally walked through each item on the vehicle report (plus they had just put on new brake pads & tires!) Superior customer service: not only was I able to use Brandyn's computer/printer to finalize some lingering paperwork from the car I had totaled (generous of him & made my life so much easier) but when my insurance company messed up the paperwork a SECOND time Brandyn responded to my frantic email immediately (6pm on New Year's Eve!) used a typewriter to redo the dealer's portion of it and ensured the now-correct form would be delivered with the car. That's right: they deliver vehicles, too. Super happy with my experience and with my lovely new car.

Dague Clark

A good place to buy a car.

Russel Birdsey

We have been to Grappone several times, every time we have been greeted with the most experience sales persons. It makes a huge difference. Shout out to Jeff (fleet office), Joe S and Joe B, all very impressive. We were even greeted by Amanda herself, she even offered us lunch. The personal attention really made our day. We appreciate being shown several truck options and working with us to select the best truck for our needs.

Kenneth Caruncho

Amazing! Speak with brandyn great salesguy made everything so simple and easy.

Kaisha Morse

We bought TWO new cars during our visit to Grappone because our sales person was stellar in every way! Their business model really kept us feeling comfortable the whole way and it was nice they had a play area for young kids because it kept my daughter occupied during the down times. The Grappone Difference really should become the standard for other car dealerships!

Richard Cobb

Best service and diagnosis with integrity I've ever experienced. I'm decently car savvy and they're always fair and honest. They have my loyalty.

Justin Iuele

Dealing With Grappone Was an amazing experience. Professional and courteous Staff. FAR Above and beyond any other dealership I've ever dealt with. Staff was Extremely Personable and Down to earth. Made buying experience a pleasure, very relaxing and positive. The attention they pay to there vehicles and Customers is unmatched. I Would recommend Grappone to anyone looking for a Quality vehicle. A+ 10/10

Molly MacAlpine

Nice people but most of all I appreciate the honesty of the service department. Great experience!

Bob Karnes

Very friendly, Bob and Amanda are very helpful and professional. Love the 2019 Raptor.

Victoria A.

I purchased a 2011 Ford Fiesta from them to replace a hand-me down vehicle that was beyond repair. As my first "real" car, I probably went to 10+ dealerships on my search and was met with the typical run around and high pressure sales techniques at almost all of them. The difference at Grappone Ford was like night and day- I can honestly say I have never met such genuinely kind & friendly folks at a dealership. They were great about taking me through all the features and explaining my warranty so I felt 100% confident in my purchase. Excellent staff and an awesome experience!

Scott Duval

5 Thumbs up! Haha Always very easy to work with the Grappone group. Please going there.

Doreen Plimpton

Grappone gave us the highest price for a “street purchase” on our car. We were so pleased with our sales associate we ended up trading in our truck. Again the price offered was fantastic and the deal on our new car was very competitive. Grappone Ford will be our first stop next time.

Rick Hale

I had gone around to a few other car dealers and was totally worn out and frustrated with them all. Even went to one of your competitors that my son works at and has for 10 years and they were no help. Decided to try Grappone and the way they did business as had spoken to them before about another vehicle. What a breath of fresh air. Love the way they do business gave me a great price for my trade in and a good price on the vehicle I was purchasing and it was all up front. You have earned a new customer will be doing all my business in the future with them also. Have told anyone who is looking for a vehicle to go see them first and save themselves the frustration of dealing with those other guys.

Lloyd Montgomery

As you would expect from a dealership. They do good work and they are fast. You get what you pay for.

KBow B

Professional, upfront and honest with you. Couldn't have been more pleasant. We drove from Massachusetts. This is our new dealer.

Darren M

The Grappone Group far exceeded my expectations. It was a very pleasant car buying experience. The sales staff is friendly and eager to serve up a great deal. I will recommend Grappone to all my friends.

Jeff

Great parts department. Can grab a small coffee for a donation.

Chuck Marshall

My buying experience with Grappone Ford was exceptional. I have purchased a few cars in the past 40 years and this was the best experience by far. There was absolutely no pressure from the sales people right from the beginning. I was able to look around their lot without be hounded by a sales person. When I was finally ready to talk to someone, I was surprised to find that I needed to set up an appointment, because that is how busy they are. That told me, they are selling a lot of vehicles for a good reason. Their low up front pricing and reasonable appraisal on my trade-in was also nice to deal with. There was no need for the back and forth dickering over the price, that you find at most dealerships. The overall experience was very good. And I will do my business there in the future and definitely recommend them to all my friends.

Heidi Barton

Excellent Customer service. Great team. Went in looking for a used car and left with a Brand-new one because I got such a great deal. Honest staff. Third vehicle purchased from Grappone and it won't be the last.

Jarad Doyon

Good service but can be slow. Over an hour for an oil change multiple occurances

David DuCharme

As always, five stars. Not like any other dealership that I've been to. I am life long customer.

Bruce Prince

No pressure, no hassle pricing. Sales people are very helpful.

Rico Raccoon

Was able to do service on my vehicle within the hour when everywhere else had a 3 day appointment wait. Very impressed. Very kind service.

Jonathan White

I came to Grappone seeking the hassle-free experience described in commercials, as well as due to positive feedback I have heard from several customers. The whole experience lived up to everything that I had heard. Dave Rontondi was tremendously patient and walked me through all of my vehicle and financing options multiple times, helping me weigh my options and ultimately deciding on the right one for me and my family. I would recommend this dealership to anyone, knowledgeable and professional staff, simple transaction, and top dollar for my trade.

Christine H

I just leased a new vehicle from Grappone Ford where I was met by a Sales Team of associates that facilitated the process. I filled out a finance application online and shortly afterwards, received a phone call from Jennifer (my Salesperson) to make an appointment the very next day. Jennifer was friendly and informative and she facilitated the entire closing process. She introduced Robb who went over the owners manual with me, set me up on the computer to have a direct link with Ford (I can even make my service appointment on line) and showcased the Service and Parts area for me. Jami then walked me through the paperwork making sure to explain each step. Finally, Josh went over the vehicle and Ford Sync System with me and got me started on voice activating the car. The entire process at the dealership, about 2 hours. Cooperative team effort made this experience pleasant & informative! Highly recommended. Awesome team effort! Thanks Grappone!!

Pam Smith

Great truck buying experience - thank you so much!

Gennifer Belt Bousquet

Amazing. My husband and I traveled to Vermont last weekend and after having the tires rotated at our dealership we quickly realized something was wrong. The steering wheel was shuddering badly. We googled shops near where we were on the highway. We talked with Greg at the Ford service dept. He was kind and told us to stop by. He checked all of our lug nuts and put our minds at ease for our long trip. Thank you Greg!! Welcoming Kind Professional

Joshua Beaudet

I had a great experience buying my new to me vehicle at Grappone Ford. The staff were all polite and professional. They laid out the company's philosophy on car buy and helped me find the vehicle right for me quickly. There was no "hidden fees" or negotiating for the best price. Their price is simply the best price. The best part was that out of 5 dealerships I had visited, Grappone Ford gave me the best price for my trade. The head of their used car sales came and went through my old vehicle with me. He gave an open and honest review and deal. I highly recommend Grappone Ford for their simplicity, straight forward process, and professionalism. *******UPDATE******* This past weekend we encountered our first issue with our beloved Edge. Sparing the details of the issue, the response by the Grappone Service department was excellent! We are extremely grateful the team saw the car on such short notice with a full schedule as well! The staff was attentive as we described the issues we were having, not a since person was rude nor talked down to us since we aren't really car experts. On top of all of that, they were willing to give us a loaner car for the entire weekend, no questions asked, they emphasized they wanted to make this process as convenient for us as they could! Once the problem was diagnosed, on their fully booked Saturday, they also completely replaced the part and tested the new part for functionality. Additionally, they honored the used car warranty, no if ands or but's! We continue to be pleasantly surprised by Grappone and it is quickly becoming our favorite place to conduct business! Thank you Grappone Service department!

Benjamin Haigh

I've bought two cars through them. Easy to work with. Fantastic and accommodating service department.

dave newell

Very good experience! Upon arrival we were pleasantly greeted and even though we didn't make an appointment ahead of time we were matched up with a product specialist quickly. Adam listened to what we were looking for, went over the different models and pulled out the two to test drive. After we chose what we wanted the purchase was easy. Everything is laid out for you and you don't have to go through the whole haggle thing. Went for lunch and Adam called to let us know the car was ready. At delivery he went through the car and showed us all the technology and we were on our way. Start to finish it was about 4hrs, not bad compared to other places we've purchased from.

Terrence O'Brien

Great service dept for super duty trucks

Elizabeth Newton

Service was friendly and informative. As a first time car buyer I was impressed by the hassle free experience, fast and friendly service. The loan process was simple, easy to understand and fast. Would definitely recommend buying from this dealer!

Sue Moulton

Just purchased an EcoSport from Grappone Ford. Had a great car buying experience. Was professionally done without being rushed into a decision. Answered all my questions about the vehicle and kept us informed thru the buying process. Dave Rotondi was our salesman.

Matt Engelmann

When i filled out the credit report form for my loans i wrote down how much money i make per month, and then i received only one loan option and it was for a higher APR and less months than i wanted. That's fine, the loan offers are from the banks, that's not on the dealership. What isn't fine, however, was that two hours later when we finally got to signing actual paperwork i noticed that on the final form for loan information they had made an error in between the form that i signed and the form that went out to financial institutions, listing my monthly income as almost $1,500 a month less than what i really make. By that point i had been there for almost 5 hours so i decided to deal with it another day. I called the bank and they said that i should pursue the matter with the dealership because they could alter the loan if the dealership would just fax them the form updated with my actual income. I called the dealership asking if they could, and the saleswoman first corrected me that "first off, we didn't make a mistake; there was a miscommunication between our processes", (sounds like a mistake to me), and that they couldn't do anything. I pursued it further, requesting to speak to someone in person about it at my first service check and learned from an employee that i asked for help that she had to practically beg someone from the office to come out and speak to me about it. A man came out and just kept repeating to me that because the loan application had been accepted and i did get my car "no harm, no foul". Well, i'm paying an extra $40 a month for 6 months longer than i wanted to because of there "miscommunication" and refusal to fax a piece of paper with three updated numbers on it to my loan holder. Only putting two stars instead of one because of the woman who actually tried to help me and because the service department seems to be swift and on point.

CONYSWIM 17

Fast, friendly, efficient service visit. Always well treated at Grappone Ford

JC Pearson

Excellent service, no stress and friendly staff! Staff worked hard and stayed past closing to get us into our new car. We couldn't be more pleased with their service and would highly recommend Grappone for anyone looking for a new car. Thanks!

Donna Nolan

Recently purchased a new CX5, I love the SUV !!! Sales and service folks have been very friendly, professional, and helpful. No pressure sales tactics, it was painless purchasing a vehicle at Grappone.. Thank you

Bill Walsh

Always have gotten good service at Grappone . I had some recalls for the vehicle I own and the service department fixed all the problems and where very professional and friendly. They kept me informed on what was being done and then showed me what exactly the work done for the recall.

Bruce Dawson

Great service. We were looking for a truck they didn't have in stock, and they will call us when they find it.

Doug Hodgman

Very helpfull and clean

Don Bouchard

If I could give this place a lower rating I would. They claim to provide an up front, haggle free price, however it's anything but competitive. 1. Look at the window sticker... why should I pay $900.00 for a delivery charge? Isn't that the cost of doing business? 2. Pricing isn't at invoice, let alone below invoice like most dealers are offering these days. 3. Doc fees? Again, why am I absorbing their cost of doing business? I was in to buy a 2018 Mustang GT. Grappone price $33,100.00 after all fees and rebates. Invoice price, $33,165.00. Their competition offered me $500.00 below invoice, then $1,500.00 in rebates AND no document or delivery fees. Buying here is a bad decision, you will pay thousands more than any other dealership.

Brenda Hamel

The service department at Grappone Ford is the best I have seen. They fully have the best waiting area around. TV, computers to use, many areas to sit, even a out of the way reading area with a comfy couch. Children's toys and area for children to play. You can enjoy their customary coffee, popcorn and hot dogs as well. They also have muffins you can enjoy for breakfast. The service people up front were courteous and kind, and they got us out in no time at all. I was having my oil changed, when they noticed battery had no life. It was still under warranty and was replaced in an instant. Very helpful and was a good experience with a service department. Thank you

Roy Parece

The only place to buy a vehicle

Donna Fereira

Grappone Ford was Fantastic! They helped me find a Great Car! Their salesman David Stickney made the whole experience very comfortable and fun. Even though I was unsure of which vehicle I liked the most and spent hours picking which car I wanted and changed my mind at the last Minute it was never a problem. The whole experience was so much easier than I expected! I will be doing my future business with Grappone hands down!

Stephanie Smith

It was a really friendly experience. This was my first time buying a car and I was dreading going to a dealership because you always hear about the pushy salesmen who try to get as much money out of you as they can so they can make a bigger paycheck. I chose to go to grappone because I always hear on the radio how they are negotiation free which is a huge stress reliever. They seemed to really care about what I wanted and did everything that they could to give me a great experience.

Pam N

Fantastic team at Grappone Ford. Thanks much to Shirley, Mike and the rest of the support personell. I got an incredible deal and great financing. They really went the extra mile!

Banky Preen

Everyone was very friendly, No pressure, best price and very easy to work with

Peter Johnson

It's nice to go to a car dealership, meet the owner and not feel like you have to take a shower when you leave.

Kate Merchant

As a longtime customer of Grappone Honda, when my husband and I were searching for a new truck it was a easy decision to look at the Ford dealership. We not only found the PERFECT truck quickly, our salesperson, Diana, exceeded our expectations. The entire process was very easy, with no hassle. At delivery, Diana took her time explaining ALL of the functions of our new truck (audio, SYNC, MyKey, navigation, etc.). I have never had a salesperson take the time to sit and explain the many features of any other vehicle I had ever purchased. She was very knowledgeable about ALL of the functions and I now, only days later, I am able to use these amazing features like a pro thanks to her. Her attention to detail and customer service was exemplary and blew away my expectations of what a sales person should be like. Thanks for the awesome service and finding the perfect truck for our family!!!

Jon Labbe

Used Grappone for the 1st time in 2015 after they changed to their no negotiation, lowest price posted on car policy. I have been in car sales in the past at a different dealer and I was surprised how much I liked this experience.

Michael Maguire

Grappone Automotive is locally owned and family orientated.

OLA Travel and Leisure

When things go astray, Grappone make good on things. I was in the market for a new Mustang direct from the factory. After a few bumps in the road, they made certain I got the car I wanted at the price I wanted. I have never owned a more enjoyable car than this. I have put 85k miles on and have yet to even change the breaks! I will be returning for my next Ford in the coming months. Happy Travels! Timothy OLA Travel & Leisure "Traveling The World, Together"

Michael Durant

Everyone is friendly to work with and outgoing to make sure your experience is excellent. I would specifically like to thank Randi (tech) who worked on my vehicle and Seth for going above and beyond to help me with my antenna.

Mike Foley

Ask for Adam, he knows what he’s talking about. He was professional and genuine. He was so easy to talk to and his being up front with the best deal made the whole process that much better. No dealership games of going back and forth on prices and haggling. Plus he found and got the exact car we wanted at no extra cost

S O

Jillian was AWESOME! She was very patient, and although it took a few weeks (an eternity in car sales) to settle on the right vehicle, she was patient, helpful and courteous throughout the whole process!

Theresa Ingle

No hassle / friendly, quick service / seems to have solved my issue - and quickly too. Made me very aware of the projected cost of repairs and kept me informed before doing actual work

Woodsy NH

It was in a word... GREAT! Ruth S & Mike G were both AWESOME to deal with! The process was absolutely painless! Ruth explained everything in the process, how Grappone Ford works etc!. It really was GREAT! Love my new F150! Dave W

Brian Shankey

Grappone Ford, and especially my sales person, Diana Dutcher was top notch! I have been a loyal Ford customer since I started my professsional life in 1998 and have bought 7 vehicles in that time from 4 different Ford dealerships. I found Diana to be most enthusiastic and knowledgeable about the product and a wonderful spokes-person for the Grappone experience. Grappone truly provides the best experience in both sales and service that I have seen. Their programs are the top in the industry and their their sales team provides strong and competitive deals that are tough to beat. I am sure I will be back again for Fords in the future!

Jari McNamee

What a great experience ! I had intended to shop around at several dealerships to look for a new car but this was the first and last dealership for me- we bought a new Ford Escape after our 2nd visit here. Knowledgeable and accommodating sales person, quality vehicles, great trade-in value and overall wonderful experience. ! Would definitely recommend this dealership !

Joe Reed

Traveled from Kansas City to buy a 2015 F150 from them. Hands down absolutely BEST vehicle buying experience ever. Well worth the trip and made a boys weekend out of it with my 2 sons. Joe Somma was awesome to work with. Transaction was as smooth as could expect from out of town purchase. They worked with us so my wife could sign paperwork in KC and me in NH. Vehicle was as advertised and in great condition. Honest and reliable, even provided a courtesy shuttle for us when we arrived in Concord. Extremely friendly staff who welcomed us very warmly and treated my boys to refreshments while I finalized the paperwork. Amanda was amazingly pleasant and what more owners should be. Loved the maple syrup. I can not recommend them any higher, they set the bar in my experience in vehicle shopping. Thank you for restoring the way things should be in auto dealership business.

Jennifer Snyder

Unperfessional

Tom Haley

Recently I visited Grappone Ford for a routine maintenance appointment. Work was completed and car parked in customer lot but paperwork was overlooked and I spent an extra 15-20 minutes waiting to be called for checkout. Service consultant Seth Chandler apologized for the oversight, a gesture which I considered quite sufficient for a relatively small issue.. He then informed me there would be no charge for the service performed. This was both unexpected and much appreciated. A class act!

Jeff Talbot

Let me just start by saying John Fay is the man! He took care of me and my family in a courteous and professional demeanor. We got into the vehicle we wanted, more importantly the price we wanted! I could not possible be happier. Tell your friends and tell your family to go see John! He has made friends and customers for life!

Nathan Kendrick

Pleasant staff, comfortable waiting area, complimentary food and drinks. And at a fair price.

John Martineau

Excellent service very knowledgeable personnel work completed as promised and on time.

Stanley Kowalski

I recently leased a 2017 Ford Fusion Energi Titanium from Grappone Ford. The product specialist with whom I worked was Brandyn Boynton. I am delighted to report that the entire process, from our initial discussions, to test drive, selecting the exact car we wanted, delivery and then further instruction, was excellent. Brandyn is there to assist, at every step, even helping us to determine how to set up a 240 volt charge station, e.g., communicating with our electrician and suggesting the appropriate charge cable to purchase. Brandyn is an outstanding professional, communicative, knowledgeable, technically talented and able to do research to learn what he needs to in order to assist a customer. This sort of sophisticated capability is precisely what we now need and expect, with the advanced electric/computerized automobiles which increasingly become the norm. Brandyn exemplifies the expertise, dedication, service and ongoing support that has made Grappone such a great company, who we customers can rely on especially during those tough times when we need help. In my case, this was a crucial necessity for the transition to a new car, particularly since I decided to make the big jump to electric plug-in. Thank you Grappone, and thank you Brandyn! If I could give 6 stars I would!

Luke Kendall

Service was good but their prices of expensive outrageous

Ronald Bertrand

Grappone Ford is a great Dee dealership I have had nothing but a good experience with them

Richard George

Thank you guys Seth Chandler did a great job explaining everything

Geoff Johnson

By far the best experience I've ever had ordering a car. Their new "no pressure" tactics really won me over as a buyer, in the past they were high pressure but this is no longer the case. I HIGHLY recommend Grappone!

Jodi Gregory

This was the easiest car buying experience I've ever had! No hassle, no haggling, superior customer service. They really made it easy and I will definitely go there for my next vehicle!

Brian O'Mara

I recently purchased a 2016 Mazda 3 with the wonderful Olivia at the Bow location. Chris, the team leader, also helped with the process. He was phenomenal as well. Now that we're at it, Hannah deserves mention also. She did the paperwork and made it a breeze. I am not normally one to write reviews, though after we signed the papers, I specifically asked what the process would involve to sing their praises. It is a low pressure environment where you don't feel like you're being sold anything. I was allowed the time to look at both new and used cars and Olivia and Chris were happy to put everything in writing for me to mull over. I initially planned on "shopping around" at other dealers, though due to their diligence and professionalism, I didn't bother. I will be sure to recommend them to any all friends as well as colleagues who are in the market for a car.

Eugene Wasson

My sales person was amazing Ruth at Ford. But when you look over and see the managers just chit chatting together and not have any of them greet me and thanked me for my business. I know when I had gotten stuff and services before they were great. When you are spending over 30k on a truck you want some love. Very disappointed!

Tom F.

Decent place. Service is good. No hassle pricing. Could be a little better as a service industry.

Mary Letourneau

Charles Mann salesperson at Grappone Ford was exceptional in his service and knowledge of vehicles we were interested in. Professional and thorough in finding the best vehicle for us and then obtaining the best trade in and rebates and final price for our new vehicle. Then going over the many features with patience and knowledge. Highly recommend and a continued repeat customer

michael hudon

Great place to buy a car or truck!!

Laurie Jo

OMG!!!!! I wrote a really long review. I even had to erase some of it because I exceeded the word limit. I stepped away for a while and when I came back it was gone somewhere into the eather. I can't rewrite it now suffice to say I give GRAPPONE five stars on my experience there with my new car. I LOVE MY FLEX!!!!

Steven Nadeau

Me and my wife are in the process of purchasing her first almost new vehicle her trade in was estimated to be $4500 on the graponne website and the low end was $3500 however graponne ford went by the Kelly blue book and not their own website and offered only 3000. When we asked for them to honor it they said they don’t negotiate. We continued with the deal! However when we got it home the check engine light came on. The Ford Escape only has 18k on it. It’s been a wonderful experience buying from graponne ford.

Sean Dempsey

Brought my car in for a service and they had a difficult time diagnosing the problem. When it became clear they'd need more time to look at the vehicle they offered me a loaner vehicle to use while they continued working on mine. I couldn't have afforded to go almost 2 weeks without a car so that extra mile is worth a lot to me.

Emily Austin

Our sales rep, Brandyn Boynton, was amazing. He definitely made our experience at Grappone a great one. My husband and I came in to purchase our very first new car. We were very nervous about the whole process, especially because we both look young and thought we would be taken advantage of. Brandyn made us feel very comfortable the entire time. We never once felt pressured or embarrassed about our lack of experience. He was very personable which made us feel more comfortable. He was very knowledgeable which was helpful because we were very new to the whole car buying process. He even came in on his day off to bring us our car to make sure that everything was exactly as we expected. He went above and beyond to help us throughout everything. Brandyn definitely made our experience at Grappone memorable, we will continue to go to Grappone from here on out.

Greg Murphy

Everyone at the dealership was incredibly helpful and friendly. I have been with Grappone Toyota for many years, but decided to move to Ford. The Grappone brand is what makes this the best experience. Taylor Thorne-Strickler has been my go to sales associate with Toyota and she helped me with the transition to the Ford Explorer. Everyone deserves a five star rating!

John Diesel

I feel like I was taken advantage of. I was told that I would receive trade in marketplace value for the car I sold to grappone and was met with a low ball offer instead. I thought my knowledge of the business might have helped my case, but that only worsened my experience. will NEVER come back. So glad I did not purchase here.

Doug Maynard

Great service dept. Left my car, after hours, with a vague note about my problem and my important business meeting I had to get to. By 7:45am they had a man on it, figured out the problem and called me to report. Bob, service advisor, at Grappone Ford is great.

Richard Stanley

Our experience was very pleasurable. Our sale person, Sydney Dionne was very professional and a joy to work with. She had vast knowledge of her product and explained it in a manner that was easy to understand. This is the first time I purchased a vehicle using the new system of non negotiation. I like the new system! Sydney was a breath of fresh air and should be commended for her ability to make us feel at ease. Sincerely Rich Stanley

maurice lachance

cost way too much for 30,000 mile service. all they do is change the oil, rotate tires, and look at stuff and charge you 270.00. if you need any work thats not in your warranty then that is out of pocket. witch i understand but you add that to the cost of them to do the service your out more than a paycheck. they really could do much better if they were to address this issue.

ezra maxx

Banks Chevy is better

Shannon Krause

Grappone is all around AMAZING to deal with! From the minute we walked in the door we were treated with great customer service. We were offered a fair price for our trade and our new vehicle was priced well too. I love the upfront pricing and no haggle experience. I would highly recommend Grappone to anyone looking for a new vehicle!!!

Paul Lombardi

Long time customer,great service and people.

Jerry Dugas

I sent my truck in for a recall and service, Grappone called me and told me about a coupon to save me some money and that my rears brakes and rotors were bad. My truck was done in no time. I am very happy with the service and people at Grappone

William Ainsworth

Very helpful.

Dawn Melanson

I have purchased several cars in my lifetime. At Grappone, thanks to Leah L. and John F. this experience was by far the best one I have had. They both answered all my questions in a professional, courteous, friendly manner. I never for one second felt as if I was a secret they were all in on like you do at other dealerships. My trade in was fair and better than expected to get. I will shop at Grappone in the future, guaranteed.

Sandy Currier-Ramsay

Thank you Jillian for a very positive experience at Ford. You went above and beyond to find me the PERFECT car! Grappone Ford is lucky to have you!

Cat Cormier

I have to say, after about a month of looking for vehicle, Grappone worked with me endlessly to help find what was best for me! Triana Wilson was such a pleasure to work with and I recommend her and Grappone to anyone who is new to the whole car buying process! Thank you, thank you, thank you!