Reviews of Grappone Automotive Group (Car Concessionaire)

eJohn Waldron

No haggling the posted price is their lowest and the first offer for your traid in is their best. Makes buying a vehicle less stressfull. Staff was great.

Jeannine McKay

Had a fabulous experience buying my brand new 2016 Honda CR-V. Patricia Lord was fantastic, patient, and knowledgeable. I would highly recommend a visit if you are interested in buying a new car.

Amber Chamberlain

Fast quick service

Ron Jobel

Good group of folks to work with

Hunter jaan

A huge dealership and kept up very well they can get you anything u need

Steve Roberts

Great service

603 Handyman

Amazed! Our last car buying experience at a Manchester dealership left us with such a bad taste in our mouth that we were fearful of what to expect; We contacted product specialist online and set up an appointment for Saturday morning. Nate Hollins was the sales person that we met after we were greeted at the door. He was very friendly and professional. He explained the way the Grappone dealerships did business, and how they did thing differently and asked us questions in order to find out which F150 vehicle might suit me and my wife. We quickly narrowed the choice to one vehicle and we went for a test drive. Nate explained the product clearly, and was aware of what mattered most to me. Nate patiently answered all of my questions about the the differences of the Engines, and whether or not it would work for my snow plow. When it was time to talk about the dreaded price this is when Nate made all the difference. We weren't shuffled off to negotiate with some high pressure finance manager, or the "back and forth" with 2 other Managers. He gave us time and space to come to our decision and explained the different purchase and lease options. Our decision was based on facts without pressure; a huge contrast to our past car buying experiences. Thank you to the Grappone family for adopting this business model and Thank you Nate !!! for helping us make a great purchase. We love our new Truck !

kgermain629

So I have purchased a few cars from grappone now. There sales team is absolutely amazing and I would recommend them to anyone. My gripe, however, is with the service department... I have bought cars from both the Hyundai and Ford dealers, and in my experience there service department is something that needs to be worked on tremendously. Pulling teeth would be easier then trying to have them do something for you. Everything that you need done will take at least an hour to do. Need an oil change? An hour. Need new tires? An hour. Need new wipers? You get the point. Two weeks ago I bought a new 2015 Mustang GT and they never put my front license plate bracket on, so I made an appointment for today for them to do it. I arrived at 8am which was my scheduled time to be there and I didn't leave till 9:10. Over an hour for a simple bracket?!?!? Needless to say I hate grappone's service department and probably always will. Grappone, you guys have a great sales team and create a wonderful experience for people who are looking for cars, now you guys need to focus on improving on keeping your customers happy with an outstanding service department because as far as it goes for me, I'll be doing my service dealings at another location.

Austin Quartermain

The reason why I am leaving only 2 stars for the Grapone auto group is that I went on their website to get a free trade in evaluation on my car I wanted to the trade-in. The evaluation came in very close to the number that I felt the car was worth. It showed a high value and a low value. Depending on the cars condition. To finalize the cars value I have to bring it to their dealership. The sales person came out to look at the car, agreed the car was in perfect condition. They offered me less than the lowest value on the trade-in evaluation. I feel like this was a bait and hook deal just to get you into their dealership. I have done business with him in the past and felt I have gotten a good deal. This time I am not feeling the same. I am very disappointed and will find a different dealer to deal with for my cars in the future.

Tom Joseph

Due to an accident and total loss of my car I needed to buy a quality used car in a hurry. After a day or two of prep work checking prices online , talking to other used dealers over the phone and reading online dealer reviews I was left with the typical feeling of confusion and frustration that is common with the car buying experience. I decided to eliminate all that hassle and go with Grappone and their upfront pricing. While the listed price may have been a bit more than some of the other, smaller dealers I knew I was getting a quality vehicle from a dependable, reliable and honest dealer. Waiting around at their Hyundai dealer is actually comfortable and their public use computers are great. The peace of mind I had leaving the lot in my newly purchased car was absolutely worth it. This makes the third time I have purchased a vehicle from Grappone and I have no regrets.

zachie Boomer

I met with Charlie Mann and he helped me with the purchase of a used car. He was down to earth and put me at ease. I would and have recommended Charlie to others. I like grappones up front style of selling and service. Thank you Jeremie

Barb Burr

Great service

Cherri Thorne-Pellenz

Taylor Thorne-Strickler is awesome!

Errant Venture

Car buying made easy! No haggling takes the stress out of purchasing a new car. You know how much the cars are from the get go. The staff is super friendly too!

Jennifer King

My husband, mother-in-law, and I had a wonderful experience purchasing her a new-to-her Mazda 3. David DuCharme was excellent to work with and he even delivered her vehicle to her! It turns out that David is new to the dealership but his expertise, enthusiasm, and professionalism made him seem like a seasoned pro! Mom loves her new vehicle!

Janet Perusse

They're the BEST

Spencer Jubert

Never again

Mary Belecz

Timely appointment and completion of maintenance, great facility and staff...very dog friendly.

Mark Poulin

Assume dealership

Andy Swanson

Quick service and the bill was actually less than I was quoted!

Frank Desjardins

Very happy with that new Honda.

Cheryl Mclean

Very nice staff and great waiting room to make you comfortable while you wait, tv, coffee, and USB plug ins

Veebear

Everyone is very helpful. Was able to test drive really quickly which was great as well. The sales person was also very helpful. Will most likely be purchasing our next car from them soon. :)

Christopher Malloy

Great experience buying my Mazda 3 here. Salesperson was knowledgeable and able to getting me the car from elsewhere when they didn’t have it in stock. They have a set price on all of there vehicles, and there is no going back and forth with negotiating. I probably could have gotten a slightly better deal elsewhere, but the process was so easy and I got a decent deal. Very likely to recommend them in the future.

Neal Fearon

nice selection great service

Robert Acome

The place is huge and the staff is very friendly. It is pricy but name a dealership that is not. They were able to fix an electrical issue I had in the frame wiring.

Karen Smith

My boyfriend and I worked with Charlie twice in the last 6 months. Although we didn't end up buying a car from Grappone (I decided to postpone for a few years, boyfriend bought a used vehicle that he had to travel far to get what he wanted) we had a great experience. Charlie is always smiling, very patient, knowledgeable and helpful. He asked when he could follow up and did as we agreed. No hassle, no pressure. Everyone we encountered was friendly and helpful.

Linda Larose

We visited to test drive a car and after shopping around, we returned to buy a car from them. The process are set low, so there is no stress about negotiating and they gave us a great value for our trade-in. I also called several times while shopping around and they were very helpful and everyone was friendly. I would definitely recommend them.

Bryon Ruff

Place sucks if you are a tow truck. Driver never room. To drop cars off

Janet Ordway

Great service

A Google User

They did over $1,000 with of work that wasn't necessary on my car. Buyers beware.

john brayshaw

This place is a terrible car dealership they will charge you 10 times the price of the part. The service department is the worst you’ll find the overcharge you huge stay away!!!

Ann Milana

Great service, no haggle prices and best of all, NO PRESSURE!

Rachel Bailey

The car buying process is not always an enjoyable experience for everyone. There are those who love it, there are many who fear it, and there are the ones who have been turned away from it all together due to the way they have been treated in the past. Regardless of how the car buying process is filled for you, whether it be excitement, fear, anxiety, or filled with aggravation; I have to admit my recent personal experience with Grappone was the first one that has ever been welcoming. I use the word welcoming, because from beginning to end, I felt welcomed by every member of the Grappone family/staff. From the very beginning Jill Haladay welcomed me, with her knowledge, while providing me the information that I was looking for on the exact vehicle, and suggestions of similar vehicles of the exact same make and model in the event I didn't like the one I inquired about. Setting up my appointment with her was absolutely flawless, and very much appreciated as often times you can find this process to be demanding and pushy. Never once did I feel this way, thank you Jill. During my appointment and test drive I had the pleasure of meeting with Melvin at Hyundai. Upon arrival, he greeted me at the door and throughout the entire process I was treated with the up most professionalism, honesty, and knowledge. Three very honorable and hard to find traits within a dealership! My trade on process was seamless, and Greg, was another pleasure to have worked with. Finding out that Grappone does the KBB instant cash offer, along with their own appraisal, gave me a sense or feeling that I mattered, just a little but more! The final steps with Renee, we're just as seamless. As I signed my paperwork she explained everything ensuring that I had full understanding and no questions. I didn't feel that it was you're typical sign here, here, and here fifteen times and go away, again it was welcoming. The hardest part about my entire experience with Grappone, was handing over the keys to my trade in. A car that I loved, some may understand that statement while others may laugh and be confused. However, the moment I drove off your lot in my new car, I welcomed my newest relationship with another vehicle and I haven't had a single regret. So to the entire Grappone family, but especially Jill, Melvin, Greg and Renee, I want to thank you for not only the most amazing car buying experience but my first ever welcoming car buying experience.

eric j

Got parts fast

Bridget Lee

Great place to buy a car! Up front and honest! They do not make you feel stupid or uninformed. I have gotten my last two leases there, and I am approaching my 3rd. If you want a painless car buying experience I highly recommend Grappone. They have an awesome service department as well!

Brian Hoyt

Started using Grappone Auto service over eight years ago for my 2003 Ranger. The service has been great and the people wonderful. Grappone was such a great experience that I convinced my wife to purchase her Honda Fit in 2008 from Grappone Honda with no regrets. It became time to trade in my 2003 Ranger for a new truck. I went to Grappone Ford. The team of Scott, Dan, Rob and Jami were great. They bent over backwards to find me a truck that I wanted in a price range that I needed, They gave me great value for my trade in. The purchasing process(paper work) was easy and relatively quick. The overview on operation of all the features in my new truck was wonderful. Highly recommend any Grappone Auto group for any auto needs.

sharon k

I had a positive experience purchasing a pre-owned Honda Fit from Grappone. Colin Mark was an excellent sales person to work with. He was honest, kind, patient and made certain that the transaction took place professionally and fairly. I would highly recommend buying a vehicle from Grappone.

Adam Lurgio

Bought my 2011 Hyundai Elantra Ltd at Grappone. What an amazing experience. Everyone was friendly, helpful and easy to deal with. I would not go anywhere else ever again. I have been to many dealerships, and Grappone made me feel right at home. Thank you Grappone!

E Pi

Sorry was not there. Went to Epping.

Will

Old school car buying experience re-packaged as "Stress free, no negotiation, and non commission based sales..." Get ready for an endless amount of emails and phone calls. 5 phone calls from various people at Grappone in the past two weeks and at least an additional 6 in the few weeks before that... Ended up purchasing a car in MA from a Toyota dealer to be done with the hassle. Also found their "non negotiation" pricing structure to be comparable if not more expensive than other local dealers listed price.

Zack Savage

I came into New Hampshire to help my grandfather and I had to bring his car here for state inspection. It was a quick service but we also had some issues with the door and Greg went above and beyond to help me out with this issue and did a thorough check because the car hadn't moved in a couple months and they gave me some good advice to make it a smooth ride again. They did a great job an will continue to be the place I bring my Lincoln Town car anytime I have an issue.

Westley Dunham

Buy your new car here

SHANNON OUELLETTE

So back in 2005 I bought a car from Grappone, had a terrible experience with them and their service department. Swore to never buy again. Fast forward to 2015, they had the car I needed for my family. I gave them another shot. Sherrill sold me the car, she was great. She follows up with me from time to time as well. Recently something went wrong with it. My husband called them because the garage we took the van to stated the dealership needed to look at it for a warranty issue. I couldn't reach Sherrill and was given to Kaitlyn in Payroll. Left her a message and she got back to us really quick. She did some digging and found there was more than the original warranty we were told about, there was a recall on the part we were having the issue with. She made sure the service department knew about it for us too. I have to say, I am always weary of dealerships but Grappone has really turned themselves around from my last experience. When we got it home, it was smoking, so my husband called. There was an issue, so they had us bring it back and gave us a loaner. Wayne was great as well. Overall, very happy with them. I would recommend using them. We are very thankful for their help.

Matt Plantier

Love this place!!!

Tina Seavey

First time buying from Grappone. Had the pleasure for dealing with Jill Haladay. She made buying a vehicle so "painless" The honesty of the pricing and NOT just making a sale to get the money. We were so upside down from our last buy (somewhere else) But they worked with us and we are all set now! Also met Lynda Krieger and Joe Orlando who were so great! They did so much to find the vehicle that we want at the price we needed to be at. They gave us more than what we thought for our vehicles and even asked if we would like to use one of theirs until ours was located. I will be sending friend and family here so they don't have to barter down. It's true "what you see is what you get". The price advertised is the price, please give them a try!!! Again many tanks to Jill & the staff at Grappone!!!!

Elaine French

Having a 2nd day from hell after the blizzard yesterday. Lost tire pressure twice between Logan and 93 Rest Area just below Concord. At the rest area I saw that the left front tire sidewall was sliced. Stopped at a Grappone dealer and asked service if they would swap out flat for my spare so I could get home to Littleton. They did, as a "do unto others" gesture (no charge), Thank you , so much

Donna Russo

Good customer service, nice waiting area. They provide computer stations to use. Fee snacks and coffee. Best part they do a multipoint inspection on vehicle. Sorta like getting a report card. Tells you of possible things in near future need to replace, such as my rear brake pads, and a quote. Was with ford for 7 years, now go to Honda after purchasing another vehicle..

William Hadley

Good dealership, friendly low pressure staff

Rebecca Syms

My last experience with Grappone Honda was for new brakes...front and rear. They were fair in price of parts and labor, I was given options and I was , as ALWAYS, treated with honesty and respect. I will ALWAYS trust my car's needs to Grappone.

David Simpson

Robert Cummings was one of the best sales representatives we have ever met, regardless of industry. He was extremely knowledgeable, personable, and great with our two small children. Anyone looking for a car in the area should definitely go see Rob. :)

Lenny Hall

Nice people to deal with when you walk in the door.

Dino Romano

High quality people. Rare in the auto industry.

Jake Guido

The best service I have ever had with any dealership ever and I'm 38 and have dealt with many. Two people were working on finding me a car at one point, it was awesome!!! Please go there if you are shopping you won't regret it.

Dague Clark

Very attentive staff.

Mario Capozzoli

The best and ultimate in professionalism, service, cleanliness, and intelligence. Hands down

Kristin Wells

Take good care of customers. Friendly.

Pegi Frostholm

The people are very nice, and the service is outstanding!

Kelley Potenza

My experience with Grappone, Concord, NH - Used Cars, and specifically with salesman Nathan “No Nonsense” :) McGuigan, was just awesome. We highly recommend the dealership (and Nathan). My husband and I had been looking for good quality used cars for a couple months and the Grappone website ease of use, and transparency on getting information on the car (Carfax is right there on every car) made the process go even smoother. After experiencing the Grappone way and the people, it solidified our decision to not look elsewhere; it actually wasn’t even about the car anymore, really. We strongly believe in their real “negotiation free” ethical way of business they have embraced 100%, which speaks to the heart and core of the Grappone business. The punchline you hear from businesses so often (which never seems to ring true), is true at Grappone…they do treat you like you are a part of their family. We will NEVER buy a car anywhere else. This is hands down the best experience we have ever had buying a car. If you want a dealership that truly cares about the customer, service, their customer’s experience, and always treats their customers with respect and honesty, there is only 1 place in NH for you… Grappone Automotive/Awesome Group!!

Glenn Silvernale

A.azing

Keith Clark

Great people with a sincere commitment to NH. Hi Alan!

Todd Donovan

Good service

Lindsey Grant

I had been very turned off of car dealerships after a terrible three years with autofair leasing. I met with Toby and also Melvin about buying out my lease and possibly a trade in for the future. Not only did they assist me and give me an amazing deal without a million hidden fees and scams they explained every detail down to the "T" for me. You should never feel stupid when buying into something. I felt well informed on my purchase and I highly recommend this dealership. Thank You again guys!

Ray Cote

Spent some time there and could tell the sale was not important to them. The part of what our trade in was worth was a JOKE. All that time spent and nothing accomplished. Well, something was accomplished at Ed Rileys, where we were treated with, HAPPY TO SEE YOU.

Michael Marchetti

Service is horrible and they are very rude!!!

Erin Rauch

Service department is always very nice!

Paul Caron

This was by far my best car buying experience ever!

Ruth Ann Chenoweth

Nice place good people

Matthew Stafford

I've never bought a vehicle from them yet. But I still treated like a valuable customer. It I'm in New Hampshire when I purchase my next vehicle. It will be from the Grappone family of automobile. They truly have taken good care of my vehicles weather I'm at Toyota or Ford the staff has been good answering question and keeping me informed about suggested maintenance or just getting the work done in a timely manner. I would make higher. However I haven't done much with sale staff other then telling them I'm just browsing my trucks is in service. Maybe a question or two on stats of a vehicle. Nothing sticks out. I'll update in the future.

Stacy P.

I recently purchased a "new" used-car with Grappone. I purchased 2 cars with them when I was younger, before they changed their business model to up-front and negotiation-free pricing. The last car I purchased was from a large dealership in Southern NH and the entire experience was a disaster. I felt taken advantage of and couldn't stand the thought of keeping the car long term after discovering things weren't what they seemed. After only a year, I came back to Grappone to look for a better fit. My husband and I worked with Moe. He was patient, kind, and helped us along the way. It was such a perfect experience, and much different than a typical dealership. With how simple the whole transaction was, from test drive to trade in valuation to financing, I will absolutely depend on Grappone in the future for purchasing vehicles. Great work Grappone team, you've restored my faith in dealerships.

Ryan Clark-Manseau

I always have a great experience when I visit any Grappone dealership.

Sandy Found

I bought my truck here in 2014. It was only a year old with about 21K miles on it. I have all my oil changes and other maintenance stuff done right here. It was just in because the check engine light came on and they fixed it. I am waiting for a call back as the part they changed also made it so my remote starter doesn't work. They are trying to get the okay to get a new one installed for me for free and I will have to go back for that. Greg and Dawn are terrific at the service writing desk and keep me well informed of the status of my For F-150. Thanks!

David Evilsizer

Help out and fixed the low pressure on the tires. Thank you..

David DuCharme

Love this dealership. Great experience that we bought two cars this time. This is my third vehicle from Grappone.

Edwin R Bolton Jr

Great value vehicles 60K warranty excellent service department.

Kurt Gergler

Solid dealer. Straightforward in sales and service.

Neal Burns

Very helpful staff. We worked with David at Ford Mazda. I highly recommend him. The no haggle pricing is refreshing. Every sales person can sell all of the car lines.

P G

Usually when I'm in the area I take a ride through. Their used inventory isn't so good but, I suppose if you're looking for a new ride, this might be a good spot to look! A pretty large lot here with lots of brand new models..

Wayne F

Take all of the positive and all of the negative you've ever heard about car dealerships, and that is pretty much how this place is.

Jessica Prestosz

Best experience I've ever had purchasing a vehicle!!!! I've heard the radio ads saying that they "do things differently" than other deslerships, and I wanted to believe it, so when my car was totaled I had no where to turn. I walked in there with my guard up expecting it to be like the vulture atmosphere of a corporate dealership, but it was completely the opposite! I worked with Rachel B and she was super friendly and really helped me find what was best for me financially. I will not go anywhere else to buy a car now!

Gary Waters

I bought my truck here, and it was a great experience. Their service department is really good as well.

Gayle Bates

I thought I needed new wiper blades for my 2 yr old Corolla but the man in Parts said I could just replace the rubber thingies. I went to the dealership and purchased the rubber strips and they offered to put them on free of charge. Brandon and Nick had it apart and back together in less than 2 minutes.

Gary Gilman

Great service. Friendly people and really was a no pressure sales experience.

Christopher Boots

Good costumer service, not great but very good. And they have the new Mustang. 4 stars. That's how it works: if your place has the new Ford Mustang inside its walls then you automatically get a minumum of 4 stars. You're simply insane if your rating system works any other way.

Antonio Bertino

Great service on my Rav4

Jennifer McVeigh

We had a great experience purchasing a car at Grappone Mazda throughout the process from start to finish. We scheduled in advance to test drive multiple cars and received all the paperwork to review. When we encountered any hurdles, they were handled professionally. The no-hassle mentality is the way to go and far less stressful.

James Miller

I have been watching the on line adds for almost a year to find a used low mileage Jetta hybrid to replace my daughter’s 2010 TDI that VW is buying back. On Saturday, March 11, I was looking at different web sites and found that Grappone had just listed a 2014 Jetta hybrid on their web page, but it was listed as on hold. I started an online chat to ask what the on-hold status meant. The person on the other end was fantastic and checked with the store to ensure that the car was available. I was able to talk to Jen to set up an appointment to see the car in less than one hour from my phone call. My daughter and I jumped in the car and arrived at the Grappone Ford dealership 15 minutes early. We were met at the door by the head sales person (I believe that he said that his name was Dave) and he let us know that the car was ready for a test drive and that he had a sales person set up to meet with us, but that he was currently with another customer. He had Charlie Mann step away for a moment to meet with us and then copied both of our licenses so that we could test drive the car while we waited. Imagine my surprise when we walked out to the car, were asked if we had any questions, given a briefing on test routes that are often used, and then were free to drive away from the dealership unescorted. My daughter was able to get a really good feeling for the car and we were not rushed or pressured on the test drive. When we arrived back at the dealership, Charlie was ready to answer any questions that we might have. We already knew that we wanted the car, so we started the buying process. The no hassle pricing structure was familiar to me since I had purchased a Saturn in 1992 from Grappone and I am personally a fan of this non-negotiation process. At this point, Charlie introduced us to the team leader, Lindsay Gordon. She was also very kind and helpful talking directly to my 21-year-old daughter when she learned that the car was for her. As we worked through the paper work, I was surprised to learn that we would be able to drive the car home that day. We were not planning on financing the car since the VW buy back covered the majority of the new hybrid. I expected to have to go to the bank on Monday to get a certified check, but Charlie told me that a personal check was fine and that I could even put a large amount on my credit card if I wanted to get some “frequent flier” miles. Charlie did walk us through their extended warranty options since the used car had a low number of miles on it, but this was not a “push” on his part. He understood when I told him that although I was interested in an extended warranty, I was not able to commit to their service without doing my research. When we finished, he checked with the service department and found that they needed another 45 minutes to finish their preparation and my daughter and I went out to lunch. When we returned at 03:00, Charlie walked us out to my daughter’s “new” Jetta hybrid, told us that she had a full tank of gas, and explained that although he would be away on vacation next week, that anyone could help me with the quoted price he had given us if we wanted to take the extended warranty option. All in all, it was a great day. Charlie was fantastic and made certain to ensure that my daughter was not ignored in the process, Lindsay checked on us several times, we were treated like our business was very important to the Grappone team. I would not hesitate to recommend this dealership to anyone looking for a pleasant car buying experience. Very Respectfully, Jim Miller

Bruce Dawson

Although they didn't have a truck we needed in stock (at the price we wanted), they were very helpful in answering questions and offering help in finding one.

Jeremy Corson

Great place to do business.

James Coddington

Very pleasant experience having my car serviced here and picking up from the parts counter.

Emp ZDz

Easily accessible from 89 and 93. Genuinely hospitable associates who know their product. Clean, comfortable guest lounge. Excellent communication with regards to every step of the process.

Edward Varn

I took my new Tundra there, they put the wrong oil in it.Can you believe it. I would not take my kids bike there

Maria Spitzer

Recently my husband and I visited Grappone Honda and spent several hours with Patricia Lord in our search for a new car. Patricia is very personable and welcoming and she immediately made us feel very comfortable. Her knowledge of Grappone's inventory, services and policies is sound and confident. We were taken for a test drive in both a new and used vehicle and Patricia took the time in the showroom to explore our needs and match our budget and desired features with their available stock. Her follow through was friendly and inviting and among the three dealerships that we visited our experience with Patricia far out-performed the rest.

Kimberly Proulx

I worked with Rob Cummings and the entire experience was AMAZING! He was so helpful in the buying process and it was wonderful to hear from him after purchasing my truck 6 months ago. I love the no-pressure environment and I left very happy instead of feeling as though I had been raked over the coals. THANK YOU ROB!! He deserves a raise... :)

Timothy Duchesnaye

Very friendly staff

Adam Doucette

Very timely repairs.

Carol Zinck

They have been very fare.and. do a great job

Brian St. Onge

Huge, new green, energy efficient building with great attention to customer comfort and satisfaction. Very efficient operation; top quality work, fair pricing. By far, the nicest auto dealership I have ever been in.

Jennifer Snyder

Rude sales personal. Pushy. Unperfessional.

Brian Miller

I was thankful for the ease and no hassle buying experience. Taylor was extremely helpful, knowledgeable, and patient! He spent a lot of time with me test driving and going over all the options through getting a credit approval! I liked being able to take home the vehicle on an overnight so my wife could drive the vehicle as well. When I returned the next day, Ryan was also very helpful in finishing the purchase and getting me on my way in a timely manner! Thank you for the great buying experience! I will be back!

TA Perry

I have never had a positive experience at Grappone. They are there epitome of get the most money out of every customer possible. Sorry I ever stopped here.

Patricia Morse

Great place to buy a car.

Lisa Dufresne

A new job meant we had to get a car pronto. A friend had just posted on FB about their fabulous experience with Grappone and even though we live an hour away, we went over to check it out. I searched their database of preowned vehicles so I knew what I wanted to test drive. Dan Morgan made the whole process as easy as pie and I will always go back to Grappone for my car needs. No haggling means no stress. You pay a fair price and you drive home in the car THAT DAY. I highly recommend this dealership to everyone who hate car shopping because you WON'T after you go there.

Melissa Sheehy

If anyone needs a new or used car I would highly recommend Grappone they are top notch and as far as sales reps go...it doesn't get any better than this fun and intelligent new friend that I have made...Shirley Avellino-Enriquez! Tell her Missy and John sent you ♡

Mark Landry

Terrible service . I would walk before I would do business here again

Helen Lamb

Service area is all great aspect of grappone keep up the good work

Anne Noble

Great service

John Lemay

I loved being able to do everything online 1st saved enormous amount of time before having to drive to Concord from Manchester.

Luke Kendall

Expensive

troy denis

Everyone I meet here has always been very respectful, honest, I can't say that for many other Dealerships. Toyota has always had the best quality cars and trucks from my experience.

Bora Jean

Great car dealer

David Heller

Poor customer service and staff could be friendlier and better informed

Tom F.

I'm not sure how many chances I gave the service department but there were issues after issues with the most basic services. The only reason I gave 2 stars was because they always went out of their way to try to make it right. They were good at crisis management which is a clear sign they are bad at doing it right the first time.

Jojo Xavier Mubiru

Best dealership i have been to.Check it out it's worth a trip.

Heather Contarino

Amazing staff. Best place I have ever bought a car from

Sandy Dalphond

Would love it if they had mechanic on Saturday that works on pickup trucks! I have to take my husband's truck in during the week and if something is wrong Grappone has to call my husband because I have no idea what they're talking about!!

Laura Beebe

Been going here for years. They are the best dealership around. P.S. I can't forget parts department and service department very knowledgeable and capable group.

Sara McSmith

While Gene, the sales rep, was nothing but pleasant, my experience since driving off the lot has been nothing but terrible. My 2012 used Ford Focus Titanium (purchased 2 years ago) has had issue after issue, all of which were well hidden during my test drives. Just to note a few - they topped the coolant reservoir with water, which then subsequently froze and caused the car to dangerously overheat. The techs failed to properly attach the heat shield after it was noticeable sagging during purchase, which then caused it to basically rot away. The shock absorber detached from the body of the car only 3 months after purchase.The list does go on. To top it off, the “free” inspections always come back with some kind of overpriced work or diagnostic needed. It’s safe to say I will not be back as a customer, and I recommend others look elsewhere.

Dedee Greenleaf

Friendly people who work their hardest to get what you want in a vehicle and payment.

Holly Larsen

I bought my Elantra at another dealership. Was disappointed with their Service Team. When I found Grappone, I knew this was the place to be. Lee is the best! And she even remembers my name(not that I have been in an overwhelming amount of time). But normal service. I am very pleased with the service I receive, and I can't wait to be able to by my next car at Grappone. I do have 168K on it now, I am thinking soon!! Real soon!!! I think this new approach that Amanda is taking this business is a bold and great move! I support Grappone 100% at being not your typical CAR DEALER!! I applaud all of you for your hard work and extraordinary commitment to providing great services.

Cynthia Davis

Told about other issues.

Kaylie Meacham

Omg nate Mello was absolutely amazing! He took the time to listen and accommodate my needs! Helped me understand the whole process and feel very comfortable about as I am a first time buyer at a dealership. Just so happy and thankful I came to grappone.. just so happy! Thanks again everyone and nate! I'll be coming up from Florida if I ever need a new one!

JR Woods

great community and service

Michael Gildersleeve

Great experience sales agent was awesome

Joseph Schmidl

I just turned around in their lot...

Anthony Waniski

Very knowledgeable service staff.

Charles Lagasse

Everyone is always smiling and courteous. The service is excellent. The facility is clean, comfortable and inviting.