Reviews of Fairfield KIA (Car Concessionaire)

david minickiello

We went there looking for something to replace a KIA we had leased. We were met with a wonderful man, Stephen Robinson and after patiently listening to our concerns, showed us exactly what we wanted! He took the time to spend with us that we needed. His patients, professionalism, and knowledge were 5-Star! We feel when we need to return, we will receive the same service. Regards, Dave and Linda

Drew McGuire

I stopped in today originally to test drive a Kia Forte. I ended up test driving a Kia Rio due to a good deal that they had offered. Long story short, they tried giving me 2000 less on my trade in than any other local dealership, and claimed I bought the car before I even signed any paperwork. The folks here come up as nice but their business practices are sketchy and pushy at best. TL;DR Version:

Kathleen Clark

Jimmy was the greatest

Chris Kottig

MUST READ BEFORE BUY Best dealership in New Hampshire! I looked online and chose the car I wanted and decided to contact Fairfield KIA for availability. I had the pleasure of talking with Haleigh over email and she was so nice and accommodating in setting up an appointment for me. She communicated everything I was looking for to her general manager, Jirad, so that when I came in there were no surprises. When I arrived at my appointment they had the car ready, everyone knew my name, and Jirad came up shook my hand and introduced himself. Everyone was so warm and inviting! Then the great experience came when Jennifer brought over the car and showed me all the features in it, and we went for an awesome test drive. Jennifer got me to love the car without ever pressuring me to buy it. When it came time to make the deal, Jirad gave me an incredible deal and was more than generous in giving me money for my trade in vehicle. When I wanted to pass on the warranties we went straight to signing the deal with no pressure to buy anything. I'm truly impressed! A dealership that treats you like family is a hard find these days. Goodbye Mustang, and Hello Stinger GT2!!

Donald Kastner

The people was great and they found the problem. I had a great experience.

Extended Hand

Love the service personalities... even w an appt, you have to wait a long time.

Monique Isham

Having multiple issues with a van purchased there 1 year ago. I bought an extended warranted that we were told would cover everything in and in the can. Now we're are told that there is nothing to fix or it's not factory so the warranted won't cover it. They are sure nothing is wrong with it because nothing shows on their computer. We get ...I am sorry but the person who sold u the van no longer works here and you have no proof of promises made. This regardless that there are people still working there that were present during the sale and who agreed with the sales manager who promised these things. Also we purposely purchased there because not only did they have an 8 seater that is needed but we were assured we would have a minimum 7 passenger vehicle when the the van needed work. They told me I was lying. NEVER EVER BUY HERE AGAIN!!!

Shelly

Very helpful sales people!

ChristineMae Marcial

I was here for 4 hours and I was late for work and after waiting for that hours I decide to leave and they said they will call back but didn't get any call back at all not going back here again.. this place is not good

Metta Dael

We recently purchased a car and worked with Ashley who was wonderful. She was very patient...very patient with my purchase. I think the best thing about her was that even though she knew a ton of information she was still willing to ask someone more knowledgeable if she didn't have an answer for me. It was great to work with Sean and Patrick who were equally patient. The process was fantastic overall and we are actually back a week later for a second car.

christen willard

Well what can I say about my Fairfield experience ....IT WAS EPIC!!! Hands down the best Mike G. you are helpful, honest, professional and all the team there are excellent I am sending my family and friends to get cars from Fairfield in Keene, NH. When I thought I was stuck in 94 Saturn which was a money pit Mike G. got me a sweet deal on a Mitsubishi Mirage. So go to Fairfield Mitsubishi and Kia don't wait and get out of your money of a car because it's so worth it made my family safe. Thank you again to Mike G. and the Fairfield family <3 Fairfield of N.H.

Jana Staro

Jared was fantastic to work with! Kind, approachable, dependable, honest and up front from start to finish. I highly recommend working with him for any and all car needs. I will most definitely be seeking him out for all of our car needs. Thank you, Jared!

Josh Morey

Tge service was great very helpful and was able to get our mini cooper with ease I recommend going here

Aaron Bickford

Very displeased with their service. My 2016 car has been in and out of their shop 3 times now for the same problem. And they this time gave me a loaner car that's half the size of what I drive. Have to cancel all my family plans because we cannot fit into the loaner. They tell me they have nothing bigger at the moment when there's a whole parking lot full of bigger cars. I work in retail and know what customer service looks like. This isn't it. On a side note. Graham in the service department has been great. As a group, they get one star.

Mark D

I recently decided to trade in my 2008 Sorento for a 2015 Soul. Karen Sysyn was the salesperson I worked with. She was extremely professional and I felt that she was really trying her best to get me the best deal possible.She worked with me through the whole process and was very patient. She made the whole process very easy. I would send friends and family to Karen, because I know she will treat them right. Thanks Karen Mark D

Terry Joslyn

so we stopped in just to look at vehicles. had no intention of actually purchasing one that day. I had been looking around for the right one to suit or families needs. we test drove the sorento and fell in love with it. again never thought we would drive away with 2017. but here I am with my very first brand new vehicle and I am onexcited very happy girl indeed. love the vehicle and the sales team at fairfields. thank you soo much!

Chris Boucher

Just wanna thank Jessica Davis for helping me find my first new truck. I couldn't have asked for a better experience. Went to.a few other dealers and they made a million promises that they couldn't pull thru on or were just.down right rude. Jess was very honest with everything and pulled thru for me. I didn't make it easy but she made it happen. Thank u so much Jess.

Angela Kelley

Great place with helpful staff! Heather McBreairty's kindness and dedication to her customers has been much appreciated!!! When your being very selective about your next vehicle purchase and you have someone like Heather helping you out, it makes car shopping fun! And these guys have so many more choices than what is on their lot or website - just tell them what you are looking for, and they will get it for you! Thanks again, Heather!

Kirsten Jutras

Great experience. Rob Winslow went above and beyond to help us out! Very friendly and honest.. Highly recommend them!!!

Keith Wegiel

Did not end up purchasing a vehicle, but definitely ask for Ernie.

tone loc Whatever

Mr. Arthur Smith was pleased with Kia in Keene, NH......

Donald Greninger

Great, team! No pressure. Very professional. Ask for Dave Hastings

Janet Williams

Work done in less than an hour and even washed the car. Polite professional staff

Coreena Berube

Awesome service from Chris Sanders from Fairfield Kia. If you are looking to buy a car or truck this is the place to go. A+++++

Paul Souza

The staff were very friendly and patient they worked diligently to help us towards our goal of finding a vehicle

Mugsy Bennett

I went to the dealersip, 1 hour and 45 minutes away from my home, to purchase my vehicle after being quoted a price. Once I test drove the vehicle I sat down with the salesman to make my purchase and guess what the deal wasn't honored. I was told the sales manager wasn't honoring the deal. Very poor practice for an established dealership.

Jeremy Losier

An absolute pleasure to work with. Our sales consultant was Jessica Davis and she did a wonderful job getting the best deal possible for us. Thanks Fairfield Kia!

Hunter Raymond

Absolutely the worst place to get your car fixed. I brought my 2016 lancer in there for work(front wheel bearings an rear sway bar bushings) an they did my wheel bearings with no aliment, told me my brand new tiers are junk an never did the rear sway bar an charged me 300+$ for the work when the car is fully warrantied "bumper to bumper". Place is a total joke last time I ever bring my car there not to mention i have to redo all of the work they did to it!

autumn nall

I just bought a SOUL and loved the friendly no pressure atmosphere. The sales team was super helpful and informative. I could not believe I was able to get financed! Who would have guessed that a base model would have so many bells and whistles plus be affordable! Highly recommend, plus who does not like supporting local! Great experience! Not to mention fresh popcorn and coffee.

Hannah Ellis

I just financed my first car here yesterday! Jessica Davis was amazing in helping me find the perfect car, for the perfect price. she was also super nice, answered every question I had, and helped me be able to take the car home as soon as possible. a HUGE thank you to her, and everyone who works there.

jinarion1 .

Just wanted to say Rachel H over there was very pleasent, helpful and extremely patient with me and my partner, the place was nice, quiet and reasonable. Good selection helpfully staff and honestly an overall good experience in buying a car from a dealership definitely would shop there again if I had too

Kathy Dew

Great place and the staff is helpful.

Debra Drake

Love this place! Third car and more to come! I will always be a customer here!

Julio Del Sesto

Bought three cars at Fairfield... so far. Always friendly and up front. Mike Gertsulin is awesome, very easy to work with.

Nancy Wheeler

Stopped and go new wripper on my car.

Ty Tomasko

Went there today looking for a new kia Telluride starting talking with a sales person trying to get info and priceing. After a few short moments he was approached by one of his colleagues and was told to go inside I never saw him again. I was left roaming the dealer ship waiting for him to come back out like he promised and he never showed back up.

Lisa Schneider

My husband and I went in looking for a used car that would get us around town type thing. We ended up working with Anthony Davis and he was amazing. Got us into a new 2016 Kia Forte. I honestly didn't think that we would get approved because our credit scores were bad but they worked with and for us. I am so thankful to the whole Kia "family".

Jenna Sheehan

Awesome costumer service and they really made me feel more than just a car buyer

todd miner

best car buying experience I ever had Rachael was a pure joy to work with

John Smith

Worst dealership around. Period.

Eric Johnson

Great people there - ask for Jared

Kevin Sabarese

Took my 2015 optima in for a BSD system fault. Because i had rubbed my front bumper backing out of my garage 14 months ago they said the rear sensor fix and calibration wasn't covered under warranty and had to pay out of pocket for something that obviously should have been covered under warranty. Now i will never go back to this place and will never lease another KIA. I'd recommend avoiding Fairfield KIA for anything.

chef lee

Honestly the worst car dealership I have ever been to. Took them almost 3 months to pay off my trade in, which counted as negative marks on my credit report. They messed up my contract and it had to be redone. Every time I contacted them to deal with this, they would keep playing musical phones with me. Noone gave me feedback on the situation. Just about every lawyer in Keene has or is representing them for some case. Buy your car somewhere else.

Mike Fratea

Went to test drive the 2013 BMW M5 they had on the lot last week. First let me tell you there was something wrong with that car. Driving an M5 is on my bucket list as my daily driver is a 2013 BMW 335. The blue M5 in question couldn't get out of its own way. My 335 gives you a better driving experience. I told the sales guy there was something wrong with the car because there was NO power.he assured me there was nothing wrong and that I didn't know what I was talking about. Come to find out local shop had looked at the car and there was something wrong with the transmission that car is no longer on the lot and I heard that it was sold, I feel really bad for the person that ended up with that car who probably has no idea that there's something wrong with it

nathan devlin

Recently purchased my new truck from here , and had the most helpful and outgoing sales lady (Jess Davis). She did an absolutely wonderful job helping every step of the way! Wouldnt be riding in a new truck without her! Would recommend her 10/10 times! Definitely a great car buying experiance!

Kevin Willard

Always great

Joshua Morin

Very easy to work with. Jennifer was awesome and got us a great deal on a Kia.

Janet Cimaszewski

They seem in desperate need of some serious leadership.

Michael Williamson

Changed intrest rate from hand shake to signing contract

Karen Linafelter

They get a star as I used to think they were a good place. I got my car there a few years ago and liked that they were not pushy while I was looking and buying. However, I will never go back! I went to the service department, and they attempted to seriously rip me off. Thank goodness I got another opinion. This saved me several hundreds of dollars.

Jen Clayman

I went in to test drive a Kia and of all the dealerships my husband and I went to that day was the first to ask to take a copy of my license for a test drive. We met with Brian (Batman) and he was professional and very personable. He was not pushy at all and made us feel comfortable. It took us another month before we purchased but Brian was one of the only salesmen that we meet that we felt comfortable with. I would suggest anyone looking for a great buying experience to give Brian (Batman) a call. He listened to what I wanted and talked to me as an equal ( which I found very rare amongst other salesmen as a woman...most would talk to my husband like I wasn't standing there).

Jan Kovarik

Good people.

Joe Castano

I cannot recommend these guys enough. Robert was the perfect person to meet at the door and Chris made me feel like family through the whole buying process. They went through all the paper work and made sure my buying experience was not only easy, but comfortable and fun. This was my first time buying a new car and I could not have asked for better people. Their service is excellent. If you want to not feel pressured, but made to feel at ease when buying a car, go to these guys.

sharon perez

VERY FRIENDLY, KNOWLEDGEABLE, GO THE EXTRA MILE TO MEET YOUR NEEDS, ANSWER QUESTIONS

ronald Dunn Jr

They were great to deal with

Jen Campbell

Tuesday I’ll be getting my car from here! I went in yesterday and worked with Jessica Davis to finance my first vehicle and I’m happy to say that she went above and beyond to help me get what I wanted !! Highly recommend if you’re looking for a vehicle you go to this location and ask for Jess , she will not disappoint :)

Danielle Joslyn

I have nothing but positive things to say about Fairfield's KIA! They made sure I had a hassle free experience while purchasing my first car! The sales team here is very friendly and they are very pleasant to deal with. They understand how stressful car shopping is and go above and beyond to help simplify the car buying process. I would recommend Fairfield's KIA to my friends and family for both new and used car purchases.

Rachel Seward

These guys were great! I was prepared to be there most of the day and was literally in and out with a new car in 2 hours!! They made the process so easy and I had a bit of a complicated case. Dave was just the nicest person to work with and knew what he was talking about. Joel knew exactly how to help me out of an upside down vehicle. The whole team was just awesome to work with. And the real thing is, they cared and wanted to help. Not only that, when I picked up my new car, it was spotless. I really can't say enough great things about the crew at Kia of Keene. Thank you guys for all your help!! I will definitely be back.

Jessica Mccarthy

Absolutley terrible service department the guy in charge of service department is terrible!!! vehicle been there 5 days all he has are excuses for how terrible the place is run , buy somewhere that can give decent t service will not be going back for anything thanks but no thanks

John Williams

I won an oil change a couple weeks ago. I brought in a Suzuki Aeire and they had the proper oil filter for it. I was treated well.

Arlene Kraft

Had oil change and battery checked. All went well

Teyra Koncitik

Good visit. Everyone goes out of their way to give good service and I love it when my car gets washed!!!! Thank you