Reviews of Ed Reilly Subaru (Car Concessionaire)

Jim McEwen

Great dealership both sales and service.

Sabrina Birtwell

The best!

Ryan Gould

We recently were in the market for a new car after purchasing a BRAND NEW 2015 Nissan that ended up being a lemon. Our experience with the entire process was complete hell. We decided to not return to Nissan (Manchester) or any Nissan again due to the poor treatment we received from that dealer(see my other reviews). With that said let me start by saying we looked at almost every car on the market from Large SUV's to small to family sedans etc and we decided on a Subaru do to the reliability and new redesigns. I have owned numerous cars from high end to just daily drivers. Typically, when you're spending 65k+ my experience has been that car companies treat you right. Whereas anything below they just see you as another customer and the entire process is pain from coming to terms on price to which dealer is going to offer the best deal.With that said our experience is below with Ed Reilly Subaru. We worked Sebastian who was apparently new to the industry and Subaru in general. He was polite and kind and very understanding to my wife and Kids ( tough to car shop with lil ones in tow) who were tagging along for a test drive. He answered all of our questions ( which were many) in a very timely manner and when he wasn't there his Manager Bri helped. We picked our 2017 Legacy 3,6R which took a week to arrive but they called us as soon as it did. We agreed to a direct price with out any hassle and within the week they had everything ready 100%. As I stated before most of the time it's a hassle dealing with dealers. You walk in deal with the "GQ" styling of the sales men who're just their to sell you a car and get their commission. They will tell you anything and everything and agree with anything you say. Not here! It was so smooth we walked in on the scheduled appointment time and they had all the paperwork completed within less than hour. We even decided to change the down payment. Their finance manger was amazing. He didn't hassle us for additional warranties, he didn't hassle us for lowering our original down payment. He just printed out the new form and was good to go! He was polite and courtesy. For such a young man I was highly impressed legit ZERO HASSLE. He was polite to our very antsy kids and even provided them with a few laughs. Now listen if you have read this far. I would recommend buying here with out a second thought. I promise I have NOT received any payment or"work" for this dealer ( see my other reviews).They truly were amazing. Now I will update this review once we use their service department because buying a car is just the beginning of a good dealer. I do have a feeling they will live up to the hype.

Cynthia Wilson

I just purchased my 8th Subaru, the second one from Reilly's. I have always had good experiences with this dealership, and I expect to have many more.

Shari Courser

Took our car in for an airbag recall and after leaving noticed the clock was not set to the correct time and that the dash was improperly installed and the buttons didn't line up anymore so it could not be reset. We immediately returned and spoke with the service manager who told us the technician had noted on the work order that the clock was not working and there were bolts missing in the dash before starting his work. We explained that the clock was working fine and that the dash lined up perfectly before the technician started his work. After several minutes of being told we were lying we left very dissatisfied with their customer service. All we were asking was to realign the dash so that the time on the clock could be reset. We will not reccommend this place to anyone in the future.

Elizaveta Roberts

Good service and nice location. Prices comparable to other locations (differences between all of them due to their selling strategy).

Zakk Laplant

I've had many positve experiences at Ed Reilly Subaru! Great company to work for, purchase from or service with!

John Fealy

My son was traveling from Boston to Burlington VT and broke down on the highway. His car was towed to this Subaru dealership. The staff was incredibly helpful especially the service advisor Sean. He went way out of his way to help my son and didn’t charge him anything even for diagnosing the problem. Great place.

Michael Koltz

I leased a new WRX from the staff at Ed Reilly Subaru and was pleasantly surprised that everyone treated me like family ! I did not sense the typical " Car Dealership " atmosphere . I got a truly high quality , high content vehicle without the over-inflated manufacturer's price . Value is what you will find here with both the staff and the product line .

Timothy Hudson

Great service, handled problem quick and professionally. Nice to work with a service department that treats you like one of their regular customers. Visiting from a 1000 miles away.

Michaelj Pelopida

Great dealership, friendly staff. No pressure sales.

Alexander Lange

Very nice people, lots of coffee when I made my purchase, but best of all they worked really hard to get me exactly what I wanted. I can't remember ever having a nicer experience at a car dealership. The car is terrific - taking into account the experience and the car it looks like when it's time to get a new car it'll be a Subaru from Ed Reilly!

Erika Mulhearn

My recent purchase at Ed Riley was phenomenal: straightforward, friendly and professional, with no high-pressure sales tactics. The staff were knowledgeable and willing to explore many options to find the car and financing option that worked best for me, while also respecting my limits and not pushing me to buy more car than I wanted or needed. This is my third Subaru purchase from Ed Riley, and I could not be happier. I live over an hour away from the dealership, but each time I return I am reminded that it is worth the drive. I am thrilled with my purchase, and have never had a more a positive sales experience than at Ed Riley Subaru. Highly recommend!!!

MICHELE RIDGELEY

Bought an Outback from Ed Reilly Subaru 8 months ago. Fred was my salesperson and I used the Internet to search for a dealer. By far, this place was the easiest to deal with. Service has been very good. Always in and out on time and the car comes back washed and vacuumed. The Service staff always goes out of their way to explain details as to what is needed while working within my tight budget. I really appreciate that.

Rory Stoddart

Good but expensive service.

Faye Friedrich

This afternoon, 19 November 2018, I had the pleasure of meeting and working with a Sales Professional at Ed Reilly Subaru, in Concord, NH. Zack LaPlant made the entire experience a seamless one. He was informative, efficient, and provied Exceptional Customer Service. Thank You, Zack!

dewitt davis

Very helpful

Matt Merkel

Sales people are willing to work with you when other dealerships aren't

Pat Glennon

Customer service was decent enough. Parking lot not the easiest to navigate. I was told to park somewhere else when I tried to walk around the lot. General Manager was very helpful and I was asked by several people if I had any questions.

Allan Stark

We have a 2011 Outback and were traveling from Rhode Island when we had noise and vibration from the front end. We stopped at Ed Reilly Subaru to have them check it out. They got our car right in, checked the car out and let us know it was ok to complete our trip. With two dogs in the car on a hot day, they got us on our way with piece of mind and at no charge for checking it out. Top notch! Now that we have a house in NH, will be shopping there for our next Subaru! Nice to find a great dealer!

Charles trowbridge

As always Ed Reilly Subaru was a great help.

William M Coyne

They failed my car inspection for legal modifications. Nothing has changed on the car since 2008 (8 years now). They passed it every other year without issue. There must be a new inspector. He flagged me for all kinds of things. Got a second opinion from two separate garages about the legality just to be sure, even had the laws printed out and explained to me. Both garages said everything is 100% legal. Passed no problem. Other garages even said the inspector added all kinds of ridiculous notes about other legal modifications that weren't even relevant. You lost my business Ed Reilly. Stay away if you're a car enthusiast.

Leif Daulaire

Service department does a good job and are very friendly and professional. The shuttle service, or ability to get a loaner, is very helpful. Sales department folks are nice. Reasonable prices, especially with TrueCar.

Michael Pelopida

Great parts department, friendly slaes staff that offers no pressure buying.

howard mackenzie

Saleman named Kayne is awesome highly recommend he's a younger guy but works hard to help everyone who shows up!

Diane Cheney

Great experience. Everyone very helpful, knowledgable and we didn't feel pressured. Also very helpful making sure my Tulle equipment was going to fit.

Heather Stoddard

Friendly, helpful place.

Dick'n Round At All Dick'd Up

Bad service on the phone... Was on the phone waiting for 4 minutes just to be told that no one could help me in the parts department.... bad service at its finest.

Dawn Dockham

I would admit, I was " non impressed " with my first visit to Ed Riley. However, the service manager kept in contact and explained. When initially diagnosed " happenstance " happened AGAIN. Jim took over! I was seen THAT DAY was given a "loaner". I felt as if I had been ultimately HEARD. So far so good, with the fix. Thank you to EVERYONE involved in the process! Thank you for HEARING me! It was IMPORTANT TO BE HEARD! I would suggest the shop! Thank you for treating me as if I mattered. My car has 31k miles. 5yr old LEGACY. Bought from Irwin in Feb. bought extended warranty and they offered ZERO HELP. Sent me to SUBARU with NO diagnosis. Thank you guys for understanding what happened.

Theresa Dow

Spent 5 hrs buying brand new car

Lauren Curtiss

Some of the staff is very kind here, however I interviewed to work here and felt as if something was “off”. Though it’s not illegal, it made me very uncomfortable that the sales managers cold called previous businesses I worked at, when I would have been more than happy to provide references and approve of them contacting my former employers. Something about being sneaky with my lack of consent doesn’t work well with me professionally, and I just so happened to find a job in my field before I was to meet for a second interview with the managers. I sent a kind email stating this, wishing their team well, and they couldn’t even bother to respond. I read terrible things on Glassdoor and now I see why this dealership had those reviews. By the way, I bought a brand new 2014 WRX hatchback at Subaru of Manchester, and the experience was much better there in the winter of 2013 (obviously could have changed by now). Would highly suggest Manchester Subaru or Acton Subaru over this dealership (have bought parts there before and always had a pleasant experience).

Israel Gonzalez

Great place

Samantha Colby

I would highly recommend making your next Subaru purchase with Ed Reilly! I worked with Molly and Brian who were awesome in the sales department- they are straightforward, friendly, and fair. And of course, thanks to Bill in Finance who helped me understand all of the financial processes and paperwork. I initially started shopping at Grappone because I liked the idea of a pressure-free car shopping experience, but I found an even lower pressure environment at Ed Reilly where they truly catered to my exact needs, and had a MUCH lower price than Grappone's cars and every other Subaru dealership in NH and Mass! If you want your next car buying experience to be a lot of fun, I definitely recommend Ed Reilly Subaru!

Valerie L

I felt I was treated fairly. Cost was what was expected without hidden fees. They will call you to confirm costs before repair if you ask them to. Repairs were completed quicker than I expected. Pick up was fast and simple. I will go back again and recommend Ed Reilly Suburu for repairs.

Bill Wheeler

Had to go in for a recall close to work. I have also purchased 4 cars here over the years. They could not find me in there system. Sales staff always good. Service desk very professional. Had an argument once with the service manager over tires. I found my tires cheaper elsewhere and when I asked him if he could come down in price his only reply was your hurting my bottomline. Don't worry about that anymore.

William Hadley

The sales manager really knows the product well and isn't pushy. Highly recommended for those in the Subaru market.

Gregg Pitman

Great dealership to work with. That will work with you to get the best deal.

George Duke

JUST LOOKING. SEEMS NICE PLACE.

Mel MacAllister

Accommodating and friendly.

Rachel-Leah Intranuovo

Always extremely friendly and knowledgeable!

Todd Donovan

Nice dealership.

Lindsay McGee

I have bought 2/2 of my vehicles at Subaru. They were both used Chevys, but I was always treated like I was buying a Subaru. This most recent vehicle was a rare find. Working with Derek to buy it was awesome! He was welcoming when we arrived to the dealership by offering us something to drink. Derek was super helpful and really listened to what our concerns were when buying. He made sure we knew all the specs of the car and was cheerful and knowledgeable while we took a test drive. He was prepared with all the paperwork for us and helped us out by getting us connected with our insurance company. We got there as he was scheduled to leave work and he stayed way past his time in order to help us through the whole process. All of the staff seemed friendly and the dealership was very clean. We had a wonderful experience at Subaru and would definitely buy again!

Philip Langevin

Great place for buying a Subaru. Good service. Friendly staff.

Jennifer Langreck

GREAT dealership and very pleasant buying experience. We couldn't be happier. Thanks, Molly and Bri!

Chris Northrop

Great service staff. Free car wash and vacuum after they are done.

John Herbert

It's a car dealership. Good service department.

Ray Cote

Well informed on the autos they sell.No high pressure sale s.

Dmitriy Belous

Great dealership in the area, great and honest customer service.

Vicki Motz

Incredible service

Paul Garneata

Excellent service all the time

Staci P

I went to Ed Reilly Subaru wanting a used car and was expecting so-so service because of that, but that was not the case. I worked with Jeremy, who is awesome, and got a great deal on a used Subaru. Everyone there was super nice and welcoming and made the whole process much easier than I thought it'd be. I would definitely recommend buying a used or new car here!

Wild Pyro

Had a fantastic experience at Ed Reilly. Initially came in for a WRX but realized I can't drive stick to save my life. Jeremy was really cool about it though and told me if I was looking for a nice looking Subaru but didn't care about speed, the 2017 Impreza Sport looked amazing. Though I couldn't test drive it since it wasn't slated to be released until later this month I put a deposit and hoped for the best. I'm now the proud owner of a black 2017 Subaru Impreza Sport and I couldn't be happier. Kane, Brianna and the supervisor Bri were all extremely knowledgeable and down to earth as well. Thanks for the pleasant experience. 10/10 customer service!!! -Peter

Carlos Tejeda

This is where I take my car for service. They drop me off and pick me up from work. Also, they wash your car and clean the inside for free when you get an oil change!

Scott Taylor

Been dealing with them for almost 20 years. Good staff to work with

Joseph Hoffman

Parts Dept. is the best Subaru parts dept. in the state.

Sam

Recently picked up some parts here and they were able to get the parts quickly and at a fair price. No complaints here. Will use them in the future.

Danielle Kopp

Super friendly service staff. Never feel pressured into repairs. We were planning on staying in the waiting area but they offered us a loaner vehicle for the day

Chris Peach

Great people to work with that are willing to listen and abide in your needs/wants. Not pushy what's so ever.

Linda Schmidt

Ed Reilly Subaru has always provided stellar service throughout the many years I have owned Foresters. Kent Melchior and his staff are customer friendly and extremely professional. This is the reason I continue to purchase vehicles from Ed Reilly Subaru.

Meghan Von Hassel

I can only say great things about my experience with Ed Reilly Subaru! The reps. we're extremely helpful and attentive. I felt like I was being treated like a person and not just another sales number. They worked until they found me the deal I wanted! Thanks guys!! Definitely take your business here!

Andrew Desmarais

Always great service. Comfy waiting area with small snacks and drinks available.

Donovan King

Professional sales staff helped me to make purchase decisions. They insisted I go home and think things through. They explained each bit of the deal. No gimmicks. No pressure tactics. Just help in getting a Subaru. Obviously, Ed Reilly is investing in long term customer satisfaction instead of a fast buck. They've earned my patronage for the foreseeable future. Do I recommend Ed Reilly? Absolutely. Do I recommend a Subaru? A-duh! Safe, solid, and affordable. I wish the Big Three would take a hint.

Taylor Baltzer

Had a great experience here. While visiting family in NH, one of the headlights went out on our Tribeca. Knowing that we'd be driving at night during the week we were away, we wanted to get the headlight replaced right away. The guys in the service department couldn't have been nicer (very nice waiting room!) and I didn't receive a laundry list of other things that needed attention for my vehicle. If nothing else, they realized we were from out of town and got us in and out as quickly as possible. They even washed the car inside and out before they were done!

David Savage

Called in multiple times to get an estimated value on a trade in. Was assured multiple times I would be called back with numbers, even by the GM. Days later and still haven't heard anything. I was interested in purchasing two cars, but will be taking my business elsewhere.

Linda Lopez

I have been dealing with Ed Reilly for about 15 yrs & bought 4 cars. It is an excellent dealership. The service department is also very good.

Henry Corning

I went in to look at Suburu Outbacks with Derek Severence. He went out of his way to show me and my wife what they had and he did everything in his power to make a sale. Great salesman. Very friendly place I highly recommend them and him.

Jason Scruton

Talk with a salesperson about a very well priced car, and set up an appointment to test drive it the next day sometime in the evening. I live an hour away, so I called before I went in for my test drive. I was told the car would be ready for me when I came in. When I got to the dealership (in less than an hour), I was told someone had just put a deposit on the car, but they would sell me some other more expensive vehicles. Wouldn't expect a respectable dealership to do a bait and switch. If not they could have at least let me know they were in the middle of a sale.

Brian Betourney

Too expensive

Eric Enos

The sales staff was awesome! Very friendly and helpful. They were very courteous to my kids. No pressure sales, and no sale surprises. The Sales Manager was very helpful in finding the car I wanted. Thank you again Ed Reilly Subaru for the wonderful car buying experience.

Stacey P

Went in with fiance to look for a car. Has an Impreza, wanted an Outback. She made an appointment. Kayleigh the salesperson was really helpful. Tried to get her into a few Outbacks, explained which was which and all. The finance manager working at the time, black hair, black glasses, was either really irritated to be there or just wanted to go home. His treatment of us was purely unacceptable. He knew we were not putting money down. Her Impreza was in the service department to get the recall issue fixed. It took them 20 minutes to figure that out. I get it, two different departments. We did tell them several times that her car was indeed in the service department. The finance manager never listened to either of us after we said that we were not going to put money down. Came over and put a quote in front of us calculated with $3000 down. We mentioned this, he just went back to his desk. Don't worry, we walked out at 6:58pm so they were able to go home at 7pm when they closed. So disappointed. Maybe he was having a bad day, maybe he was tired, maybe he just didn't want to be there. She still wants one, not sure we will return. The service department was really good. They took care of everything that needed to be taken care of. Took a couple of days, but that part went really smooth.

Daniel Shapiro

Great dealership, need to have more deals on service items

ERIC OUELLETTE

Loved dealing with the sales people. FIRST time I walked into a dealership and dident feel assaulted. Thanks

Sandy Dalphond

Great service... helpful service department

Second Car Center

Ed Reilly Subaru is excellent to deal with. We buy all of our Subaru parts there and have sent many customers with warranty or recall claims, their service department has always been professional and courteous to the folks we've referred. I would imagine that their sales department is just as good as an organization like this is usually good from ownership down.

Nancy Cail

Nice salesperson helpfultoo

Therese Uboldi

Maintenance Department is always great service. Thank you

Michelle Martinat

Great folks. Nice and relaxed atmosphere. I visited several dealerships and they were the best, most authentic people to work with. Highly recommended!

Mitchell Pelletier

They do a good job

Linda Saleski

Our experience with service has always been consistent and outstanding. They even provide a measure of hospitality and courtesy that ensures a high level of satisfaction.

Terry Bartlett

One word !!!! Awesome

John g

I was looking for a set of cross bars. Called Belmont Subaru and Ed Reilly Subaru. Both didn't have them and both said they would call back that same day. Ed Reilly Subaru called back within 30 minutes. It's been 2 months now, and I still haven't heard from Belmont Subaru. Ed Reilly gave me a good price, and had them in stock 2 days before they were promised.

SoYouThink UCanDab

Rude service

Jon M

Found the best priced model of exactly what I wanted in a 100 mile radius, managed a long distance deal with Fred, everything was exactly as he said with the vehicle, no surprise charges, everything was exactly as Bill said with the paperwork, and he was able to beat my Credit Union's finance rate. They delivered the vehicle to me, best price, easiest car purchase I've ever made, the drive up to them was worth it as it saved me thousands of dollars.

Tina Lantz

Eric Enos was awesome! I love my new Subaru Impreza 2019 with the safety feature eyesight, it practically drove itself in the snow!!! Eric was very Friendly and helpful!

Cynthia Merrill

Bring my baby in for oil changes all the time. Great and reliable service.

Spice Grello

Nice people

Katelynn slosek

Sales rep didn't explain anything to me so when I was signing papers the car I was going to buy ended up being almost 3 grand more than it Originally was suppose to be. Worst experience I've ever had at a dealership. Wouldn't recommend it to anyone!

Steven Rainville

Very nice dealership! Very layed back!