Reviews of Dover Chevrolet (Car Concessionaire)

Mike Minor

Routine oil change and tire rotation - done quickly and in less than 30 minutes. Great job!!

Bill Eskilson

Had a great buying experience. My salesperson Matt was great to deal with. I would buy a truck from them again!!

AddictedToSpeed

I contacted the dealership looking to buy a car, using my own lender I had setup beforehand. The dealer was willing to work with me with no problems. They didn't try to push me to any of their lenders, just worked with mine. We were able to work out a deal that worked for me, and I appreciate that.

Shannon Forand

First off, we walked in and I felt so completely uncomfortable... everyone looked up but nobody was too eager to help us. Secondly the salesman asks us why we are there rather than shopping in our own town hmmmm you would think you would be a little more welcoming. Next, i told steve my 2 must haves in a vehicle. He drives up a chevy traverse which is exactly what i was looking for and comes in and tells us he pulled it up, end of sentence, doesnt say okay why dont you go try it out, nothing. But he does tell me that it is in okay shape.... ummmm come again? I thought maybe he is talking about my car but no he denied that.... so after the painful forced conversation we go outside and i said so this has the remote start right? Well, no you would have to get a vehicle that is $10,000 more for that, and that is not in your price range.... which is not true but, moving on. We take the car for a drive and think about trying a gmc acadia too. Steve acts bothered by this and completely unmotivated. We tell him nevermind we will go in and start talking prices. We told him first thing we could afford 400 per month that is it bottom line and 1,000 down. He comes back with 6,000 down and 550 per month! What?! Biggest waste of our time with and infant and toddler i will NEVER reccomend this dealership to anyone!

Ashton Levis

Ed and Dave were great. Friendly knowledgeable and professional!

Stacey Cunningham

I had to go to the dealer to replace my airbags. I know shocking. I had some other work done and they gave me a great rental SV. Work got done and I was happy.

BLACK TIE SOLUTIONS INC

I rarely rate businesses, but I had to with Dover. I have had my trucks serviced in many other dealers, but none have been as professional as these guys. Were helpful, and went beyond my expectations (Elizabeth in Service Department, awesome). Glad to see there are businesses that treat their customers like customers and not just numbers. Thanks guys, keep up the great work!

Doug Zimmerman

My experience with Dover Chevrolet was wonderful. The salesman Matt could not have been better, very knowledgeable, fun, patient and did not rush us. Very nice experience overall.

Bill Dansereau

On time appointment Quick diagnosis and repair. Washed my truck.

William Eaton

Sales team and managers were very nice and although there were a few hiccups involving my bank, the situation was resolved and I was able to get a great deal on my new truck and an even better deal on my trade in. Thank you.

David Kenny

Rick Sterns is the best salesman. Service here is number one. I can't say enough positive things. After years of doing business there, I've never had a negative experience. 'nuff said?

John Cionci

Very knowledgeable, Very provisional, cares about puting you in the right car. Very pleased.

ed brooks

everything was taken care of to my complete satisfaction

Tom McGuire

Bought my car here & have it serviced here. GREAT staff!

John McCollor

Too bad they don't help a new buyer out with some floor mats. If you buy used and it is missing anything they won't help you. I won't go back. Couldn't even fill the tank up. Update, I e-mail Mike Watson and still have not heard back,

Christina Riddle

Although I am not 100% convinced that the reason my car had to be repaired was not the fault of the original machanic that did the oil change, I was beyond pleased with the response I got. They very quickly got the car towed to the shop, and got me in a very nice loaner car. They were accessable, communicative and charged me nothing. Devon was the best!

josh boisvert

This is my second vehicle I've purchased through Ed Bourque at Dover Chevy. excellent experience both times! I'm sure ill be back again when the time comes.

Keith Jordan

Excellent service ,treated with respect and all questions were answered Thanks guys

Doris George

Quick and Efficient!

dan dawson

Good sales service all around. Thanks Steve & co.

henry green

This is my 5th Silverado and the 1st time a dealer took the time to actually get exactly what I was looking for. Shawn found my truck in another state and called me the next day. Usually the best deal is on the lot. These guys didn't charge me a fee or anything. I came in to look at it and it was already inspected and cleaned when I came in. I was in and out in less than 30 minutes. It was the best experience I've had in 20 years!

Kyle MacLea

installation of a failed part went very smoothly and quickly.

duane belanger

Great doing business with Dover Chevrolet, Stephen Givens knows his stuff! Third vehicle we purchased for Dover Chevrolet in 3 years, gladly travel 6 hours to get the best deal. Great sales team delivering a world class customer focused experience!

Craig Johnson

We knew what we wanted for a truck and the equipment, Z71 Colorado with Bose & Navigation in black. Dover Chevrolet was a no nonsense first quote no back and forth experience and the only dealership of five who actually went through all the rebates (and found one 3 said were not applicable, Rochester never called back). Wally our sales representative was on the job from start to finish giving my son his first taste of how buying a vehicle should be. Hat's off to the sales manager Josh and the finance manager for an exceptionally great experience to. Thank you Dover Chevrolet ! Craig and Kyle Johnson Laconia, NH

Bob Adams

Appointment this week for oil change and tire rotation. Asked them to look at the 1.5" lean to drivers side. Lean is very noticeable. Fourth Chevy Silverado, first one with the lean. Was told I was not the first to ask about this. No technical bulletins about this issue but they will continue to research and contact me when an answer is found.

Peter Herndon

Quick and professional

Brian S

Always happy with my experience at Dover Chevy. Their customer service always impresses me. I used to go to lower cost garages for work, but never again as long as I own a Chevy!

Mildred Dixon

Crystal was very knowledgeable, informative and patient with us. The whole buying experience was without any pressure. Staff was polite and professional . I would recommend the dealership to anyone. I love my Traverse! Mildred Dixon

Jim Hare

I couldn't be more pleased with my service experience. On a scale of 1 to 10 the entire facility would rate an 11. The entire facility was spotless and everyone was pleasant and helpful. Alan my Service Advisor was especially helpful. When I need service again, they will definitely be my choice

Catherine King

I had been having a hard time with a computer update in my truck at other dealerships. Finally I went in to dover chevy and the service staff went above and beyond to make sure they got everything done for me with as little inconvenience to me as possible.

Germain Houle

Outstanding. I am really pleased with the work that I had done at Dover Chevrolet. Great job and thanks guys. Chris is always a gentleman and the Technicians are second to none. I definitely recommend Dover Chevrolet Service!!

Paddy O'Brien

What a really great group of guys. They had exactly what I wanted and had everything ready for me as soon as I arrived.

Ron Wilson

Thank you Dover Chevrolet service for helping my Son with transportation for a couple months while you searched for a part for his Malibu. Awesome experience with your Dealership. Would highly recommend them.

James Williams

Excellent workers and speedy service...highly recommend, bought an awesome vehicle from them to, not disappointed at all...thanks guys...

mary feener

Dave Poulin and Shawn Turner were great to deal with, they made turning in the truck I'd bought new 15 years ago painless, and surprisingly quick. It started with Tom late Saturday, Sunday brought the trade in to Dave and Shawn, they took care of us and we drove our new truck home!

Tony Gosselin

Great service department!

Annie Jefferson

Great place

Susan Fortier

I was in and out in under a half hour and the service advisor was polite and personable. I would recommend their services to anyone.

Valerie Downs

Shaun was a very good sales person and kept in great contact with me even though I am a very hard person to contact. My lease went through quickly and easily.

coreyh29645 .

I must say I was disappointed with my dealings with this company. I had been emailing back and forth for a sales position. I live in Connecticut so I was trying to make as many interview appointments as possible. I went to several interviews prior in the day wearing what I was wearing (jean shorts and a T-shirt with kittens flying through space). Everyone at my previous appointments had laughed about the shirt and I told each of them that it was my way of showing that I’m looking for a job that will make me happy and I can have fun at. They all got the message and viewed it as my sense of humor. I also explained to each of them that I would need to buy new clothes as I don’t have anything appropriate for that position as of yet. Well Dover Chevy judged a book by its cover and refused to even interview me. In fact the general manager wouldn’t even come out to say it to my face. They gave up an opportunity to have a very loyal Chevy guy in their store because of how I appeared. Pretty shameful. I had hoped driving 3+ hours up there was enough to prove that I was serious. It’s really a shame. So I guess if you want to deal with stuck up robots with no personality go to Dover Chevy.

kelsey crowell

Everyone was kind and helpful! Definitely recommend Dover Chevrolet!

Peter Miller

The service department was flexible, they had excellent communication, the work was completed properly, and the price was fair. It was all I could reasonably ask, and more.

Ronald Goddard

Sales team was very friendly and professional. We were able to reach an agreement on a purchase price quickly.

Sharon Rouleau

very good experience

Liz Comeau

Chris was excellent. Fun, funny, informative, and helpful. Perfect experience!

Denise Chick

At the risk of sounding cliche, I have to say that right from the "get-go" this team has gone the "extra mile" to make sure we were satisfied with our purchase! From Steve our sales rep, Dave in finance and Chris and Devon in the Service Department. We have been treated as a valued customers -and that's only after one week of owning our vehicle! Thank you for making this purchase a fun and enjoyable experience!

Dale Durgin

I just bought my new chevytruck at doverchevy it was another great experience the entire sales team made this a positive experience for me again this is my third new truck from them

Will Gilbert

Great people, great deals and great financing.

Laurie Thompson

Matt Pruet was amazing. Our truck search started off very rough at a couple of other dealerships. Matt went to bat for us negotiating and finding an amazing truck for us. Could not have asked for a better experience. Thank you again to Matt and Dover Chevy, you rock!! The Thompsons.

Brian Slovenski

I'm always very happy with the level of customer service at Dover Chevy. They always treat me very well and I know I can trust them to do what's best for me & my 2014 Cruze. Devon, Chris and Elizabeth are great! They make a difficult job look easy. Thank you!

Lance Aughey

Easy in, easy out. Great experience all around.

Rob Bushee

Drove two hours cause we agreed on a price for their vehicle.. Then they completly low balled me on mine, trying to make way more than they should.. Bad business

Drew Resendes

See Ed Borque! Great place, zero pressure

elizabeth coughlin

They take good care of my Malibu AND me!

Steve Reynolds

Best experience I've EVER had at any car dealership. My new home dealership for all my Truck's needs.

Pat Hale

Chevy service gets my car in and out in an excellent amount of time. They are very friendly. I enjoy taking my car there and will be back again.

George Philbrick

The service dept at Dover Chevrolet is fantastic. Chris, Devon and the team do such a great job. I just brought my truck in for an oil change and I they washed the truck for me as well as took care of some other small issues they found for no charge. I will be buying my next vehicle here for sure! Thanks, George

Jim Terry

Buying my new vehicle from Dover Chevrolet was the best car buying experience I have ever had. They worked hard to get me the vehicle I wanted with the features that were important to me. They did what they said they would do with no BS, like I have had with other dealers. I found them honest and sincere. I am very happy with my deal and the entire buying experience with them. They returned all my calls, addressed all my questions and made the buying experience pleasant Thank you

Jaime Garzon

I had my state inspection today, people was nice and did the job in a timely matter, could not be any happier.

Colm Brown

False advertising that was the only reason to drive 2 hrs to talk about a truck I was interested and when that truck fell through I was not offered any other options, horrible experience

Chris Hutchins

No fluff or BS. Great service at a reasonable cost.

Ashley Jones

I brought my car in to get new key fobs and be repainted. This place had my car for over a week and still managed to give me faulty key fobs as they did not check them before giving them back to me. Only to have me come in again and be rude to me wondering why I could not tell the difference between new and old key fobs that look the exact same. Every time a worker named Chris who lacks any sort of customer service skill has "helped" me and been incredibly rude. I would recommend going to any dealer but this one as they clearly take no care in what they do.

Brian Avery

Won’t go there again

Stephen Lord

I found all the sales people very helpful and more than willing to accommodate my personal needs. Thank you so much. i love the new Equinox

Debbie Blair

Matt Prewitt was amazing and efficient. We are grateful for the quick process of buying a car at Dover Chevrolet and we got a great deal!

Jeff Stockman

Bottom line is, no hassle experience. From the initial contact with Cassie patiently working to coordinate an appointment for me, to meeting Steven G who was extremely knowledgeable with the HD truck line. Taking the time to go over purchase options we ended up working out a phenomenal deal on my new 2018 Silverado 2500HD truck. Overall great experience with the entire staff I interacted with. Need a heavy duty truck? Call Cassie and ask to get with Steven G.

Elizabeth Bower

If I could give them 0 stars I certainly would! What a salesman! What an un-personable salesman. You surely won’t get far in life Steve Givens with that mindset of yours. We drove 45 minutes to go there specifically to purchase a brand new equinox that they had online as one price. There was NOTHING online about any catch. Maybe on his end there was, but on the consumers side there was not! Before we even got in the car to test drive it, we wanted to leave because his demeanor was so impersonal it made it awkward and uncomfortable! We stayed and test drove and then we tried talking numbers and he kept just talking MSRP which everyone knows isn’t the list price! So finally we sat down and he went over and had the girls come up with a price that was $2000 over the internet price and price the man spoke of last night on the phone. Steve’s reply to the discrepancy was, “it’s not uncommon for it to have conditions to be met. It’s how we get people through the door,” he replied after I inquired about the man who stated the price to me last night. So you’re saying you LIE to your potential customers to get them through your door. Well at this point, I stood up and thanked him for his time and my husband and I started walking out. He quickly pushed his chair back and said, “oh come on!” in a frustrated and angered tone of disbelief. I’m sorry but your personality lost us before we even went on the road test let alone you basically saying you’re a bunch of coniving salesman who lie just to get people there and you think it’s okay! Needless to say, my heart was set on an equinox, but that night, I drove home with a RAV4 from the Toyota dealership down the road! They were awesome! It was so late we hadn’t had dinner yet and they even made us turkey sandwiches while we were waiting.

Mikey J

Great service. They kept me informed as to what was happening the whole time my car was being serviced.

Michael Mercier

I had a great sales experience With Steve. He was thoughtful and receptive to my needs as a used car buyer.

Erin Brimmer

Had a pleasant experience buying our new van. Dave Poulin helped me find the right after market warranty that would work well for our family. Devon Pardy expedited the inspection process, and was very personable. Ed Borque was our salesman who offered a low pressure sales approach, which was much appreciated.

Peter Tilton

I dropped off my truck in the morning and after returning in the afternoon paid my bill and left. I am really tired of getting these needy surveys begging for glowing reviews.

Sean Lacey

Bought a used car, took a month or so of going back and forth on offers, so needless to say they like to play the dealer game. Went on a bit longer than my liking, but in the end they gave me a price I was comfortable with. The gentleman I worked with was very personable and offered enthusiasm for the specific vehicle. Thanks

Keith Plourde

I bought my truck there.

Meghan Hedstrom

Chris was extremely friendly and helpful on the phone and in person. He treated me like a valued customer. The problems with my car were resolved quickly and effectively. Thank you Dover Chevrolet!

A C

Just purchased a new truck from them. And the experience was both good and bad. I feel Dave (the manager) took the time to work with me and get me into a truck I wanted. I do appreciate his efforts to find a financial institution that isn’t trying to rob people with perfect credit scores, thereby getting me a good interest rate (well good as possible these days unfortunately). But Dave is basically where things end. (Note: I won’t use names here, Dave can correct his own people I don’t need to publicly name them) I’ve purchased multiple new vehicles from Dover Honda and really had no good feeling walking into Dover Chevy because of the many poor experiences there at Dover Honda. Especially after being met by a rude employee outside. The salesman I was paired with gave off the vibe I was bothering him to walk around and ask questions about the trucks, there were some other things. Like leaving my credit application on your desk unattended, social and all available for anyone walking by. It really sealed the deal for me when you were actually going to let me drive off in a new truck covered in pollen, dirt all over the inside and streaks everywhere. Even when you finally had it cleaned and sprayed it still...... there is a lot of training that needs to take place it seems. For example all those shoe scuffs on the inside of the door can be removed with 409 and those blue mechanics whipes. That’s how I got them off myself when I got home. It really isn’t that hard. Attention to detail may be lacking? But at that point I just needed to play nice and walk away. Precursor for what I’m to expect from the service department later on? I already know to expect no more then absolutely nothing from Dover Honda. So I guess I shouldn’t be surprised. I hope the salesman I had also passed on the info I gave him about the trucks in his lot. The woman who answers phones is also unprofessional, replying with yeps, mmmhmms or just switching you over without saying anything. This is an ongoing issue not just today. To conclude Dover Chevy has Dave alone to thank for my continued business. I hope I’m not going to regret this. Four brand new vehicles so far. How many more will I get throughout the years. And I suppose more importantly where?

Aaron Friot

I had a great experience dealing with this company. I purchased the vehicle from another state, sight unseen, because of the folks I was dealing with. They were completely honest and were helpful to provide me more detailed pictures. I would highly recommend this dealership!

Kelly Bower

Solid team of good people, providing excellent customer service

John Silver

Will never go back! Going there at least a year & a half, bought my car there. Yesterday I complained my driver's side wiper cover was missing (they put new wipers last time I was in), Nope they didn't do it. Then they took Lots of photos of my car before servicing, I asked why, said to protect themselves, VERY INSULTING, will not even buy another car there.

Todd Corley

Brought my truck in for a power steering fluid leak. They got to it early than I expected and the repair was cheaper than I was expecting.

Merry Traveler

I have looked everywhere for a new dealership to service my new car. I bought it up in Laconia, but am sick of spending HOURS waiting for them to be done when I made every single appt for 0730. I was there until almost 0930 again last week. Dover point Chev comes highly recommended.

Jenifer Farrell

Excellent, high quality service!! I won't take my car anywhere else now. Repairs and maintenance are done in a timely manner for a reasonable price. Friendly and extremely knowledgable staff and technicians. I love that they are willing to take me out to my car to show me exactly what's wrong if there's a problem. A+++++

Stephen Folsom

Excellent service at a moment's notice. I was scheduled for the next day but due to forecasted bad weather I asked if they could fit me in and they accommodated me.

Scott Laffey

Great group of people. As a contractor my truck is the life blood of our business. If it’s not working then we’re not working. They do a great job of keeping us on the road. Service is great and they look out for issues before they become issues. Great job, keep it up.

Sam Roux

Dover Chevrolet does an amazing job! My salesmen was Shawn Turner and he went above and beyond to not only get me into my beautiful 2014 Ford Focus, but to make us feel comfortable throughout the entire process (he even filled the gas tank for us!) Brian, who helped us with financials, did a fantastic job getting me a loan (as a first time buyer, that's always a challenge) and explaining everything to me clearly as far as charges, refinancing, and such went (No surprises, no gimmicks, no tricks). My trade in value was far beyond what any other dealership offered me as well. All over great experience, will be going back again!

Kevin Wright

Just bought a used truck from Dover Chevrolet today. The process was quick and easy and all the staff were extremely gracious and helpful. I had to drive forty five miles to get it done and I'd do it again with this establishment.

Mike O'CONNELL

fast, courteous and efficient

Bruce O

Brad was a great salesman and had a lot patience with th financial part.. Was kind of discouraged when I found tie downs for rail were missing when I picked up the truck

Michelle Montemorra

See my last review. Always tries to sell you things. Predictably annoying sales people in ALL DEPARTMENTS.Some good service department deals, and that is why I went.

Penney Mabey

Thank you Shawn at Dover Chevy for the quick and efficient purchase of my new Tahoe. You valued my time and your friendly customer service and follow through was awesome!

Brandi Cornell

We had an exceptional experience. The waiting room was pleasant, the service was prompt and staff was very courteous.

Alex Kersha

Great experience, low pressure, smiles all around and transparent process. Sales Manager also very friendly and willin to explain any option in great detail.

Rachel Yerakes

Thank you so much Devon and Dover Chevy for going above and beyond with their service. My car was ready before expected, the prices were fair, Devon made sure I was well taken care of and they even dropped my car off knowing my son was sick and I couldn't make it out.

Eric Shepard

Was offered way to little for trade. Sales Manager told me disability is not an income that can count towards a loan.Waited over three hours for sales manager to run numbers. All the vehicles are locked and you can only look at them with a sales person directly behind you. Never Going back not even for the free oil change they offer if you rate them on this site.

Jerry Power

Great experience from the internet query about the vehicle to picking up the vehicle and driving back to Iowa!!! Thank You!!!

Philip Marcello

I'm in my 60's and have owned a lot of cars. This had to be the best experience of them all. Kyle was knowledgeable and I felt like I was talking to my next door neighbor. Everybody I had contact with was professional and friendly. I wanted and got a good deal and a good car.

Vito Jano

Always treats me well an very kind. Great price on oil change affordable plus adding tire rotation an a car wash into it for no charge. I love it - it keeps me coming back. They are always telling me if there is a problem or when to address anything with my truck. Take care of me well. Great service. My only wish was that they had popcorn machine to get popcorn while you wait

jeffrey anderson

Very attentive and excellent customer service! Thanks Chris! Fantastic service department!

Charles Smith

I do want to thank you for the response back to my not impressed experience while being helped by your employee billy which works along side with adam. And unfortunately my identity was withheld for any scrutiny i would have to face for making a complaint against a employee who brought his extra curricular activities to his work place. And wether he has or may not have worked with another customer under the influence, it should be addressed. And as far as striving to achieve the best customer experience, im sure that is your main focus. But it was also noticed in my response back that you said this employee is not currently working there, but as of yesterday this employee was in fact working. I did contact the corporate office and hopefully this will be resolved. No need for any further responses thank you.