Reviews of Dan O'Brien Subaru (Car Concessionaire)

Melania Lavric

We bought an Outback from them in 2014 and it's okay, but we went back in August 2015 after receiving a flyer in the mail that indicated we'd won $5000 cash. We figured it might have been a racket, but hey, 5k is worth a shot, right? When we got there, some guy sat us down at a table, took down our personal information, and told us we didn't win. When we asked about the consolation prize listed on the flyer, he said they "ran out." Honestly, don't waste your time here. Go ANYWHERE else. Ed Reilly Subaru in Concord is infinitely better and way less skeevy.

joe lallo

Stopped by with some questions and the sales person Matt Boone was a great help finding all the answers.

Dani B

I highly recommend going here for a new car. The sales team went above and beyond to help me get approved and to the payment that worked for me. Thank you Paul B., Pete, and Craig for being amazing and helping me out!

Read Hill

Dear owner, before you tell me that this happened under the old ownership as you seem to do with all of your bad reviews including ones in the last month, understand that this happened at DAN OBRIAN SUBARU. Please be more upfront with your pricing. I talked with you guys on the phone and it was like I walked into a completely different dealership. Refused to the price that YOU EMAILED to me. I miss the old management. Edit: The response is from the previous owner as this used to be a 5 star review.

Kerri Emmons

My car shopping experience could not have been any easier than it was. Andrew Sarasin went above and beyond to accommodate my needs in purchasing my vehicle. Excellent knowledge of vehicles and very customer friendly. I feel even more satisfied knowing that he made sure I was in the right car for me, instead of just a car right now. I would highly recommend his expertise to anyone in the market for a vehicle. Andrew was patient when I could not make up my mind as to what make or model I wanted and there was never any pressure to buy. His customer service was outstanding and the entire Subaru of Claremont team was friendly and courteous. I will definitely be back to see Andrew!

Sue canoe Peacock

Very friendly salespeople.

Joann Pickering

Everyone here has been very pleasant to work with during my trade in. Thank you especially to Brendon for being so helpful and patient while everything was worked out.

Lori Bell

Sales went above and beyond to get us into a new vehicle.

Jay Petro

Good service department

Tom Mcfeeley

Now Dan O'Brien Subaru!!!

James Vara

Danny Miller was excellent to deal with. He was courteous and helpful throughout the process. So far, my STi is great.

James Fitzgibbons

Good deal. No surprises. Kim @ dealership went the extra mile to find the vehicle we wanted. Also, we have been dealing with their service department over the years and have been very satisfied.

Hayley Philbrook

Danny was incredibly helpful in helping me purchase my first car. He was understanding and he made sure that everything was sorted in order for me to take home a wonderful car!

Rachel Hunter

We connected with Dan O'Brien Subaru on their website looking at inventory. I sent a chat message requesting some information about a car. Within a few minutes I had a phone call from a salesman inviting me to visit. We set up a time and met with Craig. He was great from the start. We needed 2 cars. One for our family and one for our teen driver. He found cars that fit our price range and requests on the lot and let us test drive both. I even had the opportunity to bring one of the cars home and pick up the teen driver so she could see it for herself. By the end of the day both of the cars were ours. Craig, Pete and the finance office all worked to help us get what we needed, keep costs where we wanted them and provide us with sound, reliable cars. I will definitely be returning to Dan O'Brien for service and for our next car needs.

Lisa Santaw

We love our impreza going to go see Carolyn for our second car i have talked to her by phone what a nice person and she dose not pull anything sneaky she is rite up front all auto sales people should approach customers the same way she dose.

Mellissa Waterman

I recommend this dealership to any of my friends and family when they are looking for a vehicle. They are so kind and work with you to get the best deals.

Teresa Morrison

If I could give them zero stars I would! Went in to change the lease vehicle to make a purchase and after putting money down was not delivered the car that was expected. When we changed our mind regarding the deal they refused to return the thousand dollars. We have now not only had to file a dispute with the credit card company but I have never been treated so poorly by a “customer service“ in my life! I cannot remember ever having to speak in such a tone to a sales person who refused to help at all. Instead, he wanted to read me the contract. Nice way to insult someone’s intelligence and have no integrity! Please stay far away!

Aaron Gonthier

High pressure dealership. Passed me from salesman to supervisor to manager trying to force me into buying and all I wanted to do was look at a car. I really felt bad for the original salesman.

Lisa Walter

BEST service I have recieved at a car dealer,not pushy, not evasive, asked what I was looking for and went above and beyond to get me there. Very happy with their service and with my new Subaru Impreza, Thanks again Kim, Jessie,Trevor and the rest of my new Subaru family.

Conrad Woodbury

Overall experience for the sale was ok. The salesman was considerate and did help out. The van though broke down before the first payment

johnathan boone

I was having car troubles and they made the experience very easy and made my situation a lot less stressful. Everyone was great and the atmosphere was wonderful. Matthew was a great salesman and really kept me at ease and found me a car that I love!

Matt Boone8110

They really do keep it awesome!!

Joanne O'Neill

It's been a few months and my husband and I are really enjoying our new Subaru Outback. What makes it really great is that Tom, our salesman, really worked hard to be sure we were happy with everything! This dealership is top notch and everyone that we worked with was a pleasure to deal with. I would, and have, recommended this dealership to friends and family. Thank you all!

Holly Bartolotta

This is the response I got from my post.............Response from the owner8 hours ago You hve posted a review to the wrong business. Subaru of Claremont was sold to Dan O’Brien Subaru on 8/29/2019. Most of the key employees no longer work there. Sorry for the poor experience . APPARENTLY THIS IDIOT DOESNT KNOW WHO THE HELL WORKS THERE! HAHA! IT WAS SOLD 8/29/2019? HASN'T HAPPENED YET! THE KEY EMPLOYEES NO LONGER WORK THERE............WERE THEY BETTER THAN THE ONES I DEALT WITH? I KNOW WHICH BUSINESS I POSTED ABOUT. I KNOW WHO I DEALT WITH. DO YOU KNOW SHAUNA, PETE, TOM KUHN? ARE THEY THE ONES I'VE TALKED TO THAT NO LONGER WORK THERE NOW? AFTER MY VISIT ON 3/21 FOR A 'SERVICE' VISIT, I can honestly say I was pleased with it. They were fast and efficient!

Greg Therrien

Got a lemon from this joke. They sold me VW passat.

Thomas Sewall

Wonderful experience!! Everyone at dan O’Brien was welcoming. My vehicle buying experience was the best. Would recommend going and talking to Brandon to buy your next Subaru! The finance guy needs a window in his office! Very cage like in there!

Misty Mann

Amazing service and an amazing staff I would recommend this dealership to anyone

Eric Miller

Everything about the dealership and our experience was top notch! From start to finish they were patient, thorough, accommodating and friendly! It's really a team approach at this dealership! We couldn't have asked for a better experience!

Casey Dehler

Felt bullied and everything that could go wrong did. Dan O Brien Subaru left us hanging with 2 unregistered cars, because they issued titles to wrong states. My experience here makes me never want to work with Subaru ever again. Good Luck

Annie Lallo

Go see Matt Boone. He is excellent and makes you feel like he really cares about your wants and needs. He's not just another salesman and you're not just another sale to him. Highly recommend this place.

Victor Churchill

Thank you Eric and Todd for handling my lease of a new Impreza last week; it's running great :).

Courtney Compos

The lady to the right when you first walk into service is extremely RUDE. Never going there to service my car. I wouldn't recommend it.

Declan Carver

Expect long waits and no help

David Courcelle

Good deal on a nice ride. Forester sport. Sales guy Brandon was great. Nice people

Lorraine Gerraughty

Great experience! Thanks Matt Boone

Bruce Monroe

Parts department is very knowledgeable, went out of his way to find a very simple part for my 03 forester that should have been readily available.

nicole yatsevich

Mike and Tim were amazing!!! My car they got me into is amazing! So thankful. No games, what they said the numbers were never changed through the process. Such a good feeling to leave a dealership and not feel like the wool was pulled over your eyes. Thanks Subaru!

Amy Barton

I was referred to Andrew Sarasin by another one of his happy customers. I was definitely not disappointed in my first Subaru experience. Everyone was very friendly and made me feel at home. Andrew took extra time to work with me on the options available and made sure I had explored every option (including used vs new) before making my final decision. He has a no pressure approach to sales and it was very evident he just wanted to make sure I left satisfied and confident in my choice. I'm the type of customer that some dealers don’t want to deal with: high maintenance, expect excellent customer service, and I know ahead of time what I am willing to pay for a vehicle. Andrew and the team at Subaru of Claremont exceeded my expectations. When it came to closing the deal, they got it right the first time, the price, the options I needed, and the extras I desired. I would highly recommend Subaru of Claremont and specifically Andrew Sarasin for your new or used car buying needs. If you want an honest, friendly car buying experience, this is the place to go.

Nicholas Allen

Paul Bell great salesman. Recomend anytime.

Zack Rouleau

Awesome all around! Sales and service!

kolbjc .

Fantastic sales and service. We traded in our Volkswagen Jetta for a Toyota Sienna. From the time we walked in the door to the time we left we were treated like family. The car was exactly as described and has been a welcome addition. Thank you Subaru of Claremont for the pleasant experience!

Selina Fowler

They were very helpful. Sales person Paul made me feel like family. And treated my daughter like his own. I am sorry the deal didn't work out. But I do plan on sending people your way. I have a bunch of friends and family who love Subaru. For some reason one of my users on my Google account posted a bad review and I am sorry for that.

Ashley Ferrer

I got a call from their finance department and they said I was pre-approved. I wasn’t planning to buy a car that day, I really just wanted some numbers to throw around in my head. I walked in and Ellen welcomed me instantly. She had me test drive a couple of cars and we had really great conversations. When we got down to business Craig and peter were super helpful and really understanding of my particularly situation and they tried hard to get me a good deal that was within my budget. Ellen, Craig and Peter all listened to me and my situation and really that meant a lot, they didn’t try to push me into a car that was out of my price range. After all I ended up signing for a car, Peggy was great she did a great job at explaining all the paper work and made the process easy!! After I got home Craig gave me a quick call just to say thank you!!! Everyone there was so nice!! I was stressed out the whole time I was there mainly because this was my first car buying experience by myself but they made it bearable, they worked hard and listened, that was huge to me, they listened!!! I would definitely recommend friends and family here!!! Thanks guys!!

Kasey Irish

I bought a new Subaru Acent recently. I love the car and the salesman Craig was amazing. I had to bring my youngest child and he was very friendly towards him. Over all I had the best experience while buying a car.Kasey

Kerrie Ramsey

I have a few problems with my credit. Dan O'Brien Subaru worked with me to get the car I wanted at a much better interest rate than even my credit union offered. Service dept is awesome too.

Luke Richards

Big thanks to Tom McFeeley. 5 stars is not enough. Great team. Thanks all.

Daphne Galatas

As of today I am a happy owner of a brand new Subaru Impreza; hatchback!! I cannot speak highly enough for the team that helped me get into the car I wanted and at a great value. They were friendly, explained everything using simple language (not stereotypical salestype language) and at no point did I feel pressured or uncomfortable. Shout out to Shauna, Pete, Craig and Alex for assisting me and answering all my questions. I'm so happy I found your family to purchase my new vehicle from. I am being happy to be part of not only the subaru family , but also the keeping it awesome fam!!

Richard Lurvey

Great staff very knowledgeable hot a great deal

Arthur Putnam

Had a very good experience jn the purchase of our new legacy

Born to ride .

Excellent dealership, customer service was fantastic. Phenomenal parts department. Friendly knowledgeable staff.

Danielle Wilson

My cousin recently purchased a vehicle from Subaru. Paul B. and Pete were both very friendly, professional, and helpful. Awesome experience, not like other dealerships I’ve been too.

Kate Hilder

High quality customer service :)

Rob Davis

Good job done I a timely manner.

Leah Berry

Horrible customer service. Schedule an appointment with sale rep on Sunday. Wednesday found out from sale rep they were not open, rescheduled for Friday. Arrived after driving 45min to no cars ready and car rep passing me onto a newbie with no idea how to sell a car. Left without a car.

Cassie Johnson

Went here Thursday Feb. 28 for a vehicle. I first met with the 'Finance Mgr, Alex'....he was notified of our credit, income, etc. Wouldn't you think a 'Finance Mgr' would have some type of clue as to what the bank would/would not approve? Worked with Shauna, salesperson, who seemed to not know much, but stuck it out. Left after wasting 3 hours of our time. Then, we get a call Saturday March 2 from Craig, asking if we were still interested in the car and that he would work on it. Ok, here we go again................I waited 4 hours and called Craig and said nevermind, I am not going to have you continue to waste my time. I had another deal somewhere else, where I should have gone in the beginning.

Bill Adams

Please go anywhere else. Dan O' Brien does not keep his word.The Awesome is for him not you.

Hailey Comet

paul and Pete made buying a car a stress free experience! Will reccomend to others! Thanks paul and Pete!

Matthew Raudonis

This is no longer the old "subaru of clatemont" its now "Dan O'brian Subaru" (new ownership). Had my car in for a brake job. Reasonable price.

Angel Blanchard

Got me into a brand new Subaru! I love this place! Ellen is Amazing!!!!!!!!

Showtime's PS4 Channel

Me and my wife bought a 2013 crosstrex had a great experience with them they did everything very professionally and me and my wife were very satisfied with everything thanks to the team there at dan o brien

Kayla Grant

The customer service here is excellent!

C Babs

beware do not buy from this dealer horrible salea ethics. elderly parents traded a vehicle worth 5k resale value in carfax. the dealer have them 700.00 like they did a favor and did not mark the new car down market it up over 20k car is not worth that and they took advantage of them. if the dealer want this review down 1300.00 will be given to fix this issue. do not by from them horrible ethics I am reporting to better business burrow

Jeff North

Recently purchased a new vehicle from O’Brien in Claremont. I asked and they matched an offer from another local Subaru dealership and I bought that day. The car arrived quickly but was not what I had agreed to. A few things I did not ask for were included and a few that I wanted were missing. I challenged the missing items and was told I got what I ordered. Foolish me had nothing in writing. I emailed my detailed needs and a second excuse was given for not providing the missing items. No big bucks but the dealership chose to deny my request two times. I have removed the dealerships name from the vehicle and will move the future service requirements for my two Forester’s to another Subaru dealership the same distance away.

Revos R

I purchased a vehicle a few months back and worked with Shauna! Great person, quiet, nice, and doesn't pressure! The team here at Subaru will work with you to sell you a car that will make you happy! Glad Dan O'Brien has taken over the establishment. I visited this dealership when it was the previous owners a few years back and wasn't a great experience.

Micheal Hannan

From looking over the lot to selecting the exact car within my budget. This dealership was there for me all the way. Not only that, but they were not pushy and help answer all my concerns with confidence. I have to thank Monica and Peter the most. Their helpful advice in finding ideal car insurance made my buying experience much smoother!

Gabby Hall

Some of the people working there arent the brightest

J1987

Consumer BEWARE this place is over priced all the way around shop any dealer other than this place!!!every car come marked up $2000 for a snake oil product of a paint and fabric protection plan that does not cover a thing and is a non name product when told that you don’t want it they will tell you they removed it from the deal and give it to you for free but all they did was bury it in the deal. Unable to get a reliable extended Subaru warranty or a reputable extended warranty!! Only one they offer is one that the upper manager has his hands in so he can approve or deny claims and they do not like to approve high dollar claims. As for employees they treat there employees with no respect they over book there schedule often backing the shop up by hours so when the owner starts to ask why used cars have yet to be through the shop the service manager will blame the techs and recon department for being slow....NOT THE CASE he has no clue how to run a shop in the least bit sit in his office 90% of the time intimidating his employees by watching them through a window or watching cameras he will be nice to some customers to there face and then flip them off as they walk out the door and call them names seen this happen many times within the past two years some of these customers are very good returning customers as well

Krysta Uliasz

Fantastic sales team, friendly customer service and floor room help! Never felt lost or confused about my purchase of a new car from here! Couldn't be happier!!

Eric Craven

I was very happy with my experience at Subaru of Claremont. They were very professional and accommodated me in a timely manner. After a deal was struck, they had my car ready quickly!

Heather St Amand

Very impressed with this new ownership. Have dealt with both sales and service and the customer focus was very evident throughout. A+++

Dale Chenette

Overall, it was a great hassle free experience. Ellen is an excellent salesperson to work with.

Trenton Allen

Great people, easy and helpful experience.

Lorie Gaboury

We bought a car from Ellen Stringham a few months back. She was the best!! Ellen covered all the bases, we left very satisfied and love our Crosstrek. We trusted her judgement on our needs in a car and finances. She is our Superstar! She has earned our continued support for any future car purchases. If you want to buy from a Real person and not a pushy salesman then see Ellen Stringham she will treat you like family !!

OneBad88S10 .

Spent 16k on a truck from them only yo end up replacing the transfer case not even 4 months later and then fuel lines and transmission fluid lines rotted out half way thru winter. It all cost me about another 4k plus labor to fix!!! Dont buy from them!!

Joshua Tetreault

Said they would call me back 5 times. Never did. .....even though I had a bunch off cash to put down. ..their loss.

Auston Rodriguez

highly recommend at least checking it out, the people here are very helpful

Robert Laclair

I recently bought a 2017 dodge grand caravan from them the sales lady caroline was very pleasant and helped me feel comfortable about buying a new vehicle the sales and finance team are great andi would recommend them to anyone

Chad Sweetser

Really pushy when it comes to a sale. And don't act very fast on reimbursement. Still waiting on my deposit back.

Will Kin

Awesome service fast and efficient! i had a emergency stop coming from 2+ hours away and they helped out!

Susan Dansereau

Best car buying experience ever. Carolyn was friendly, patient, and all around a wonderful person to work with. Highly recommend her as your sales person and this dealership.

Insta360 ONEX

Bought a brand new car here. For the first time and regret it every 6000 miles. I dread even getting in oil change here. Worst customer service I have ever dealt with. Just had to call them to find out my parts were in. So unprofessional. Stay away. Nightmare garage.

Timothy Rudder

A wonderful sales team who was very friendly and helpful. Not usually the type to recommend places but they are definitely worth referring to friends and family.

Alexander Pevtsov

Horrible experience. I ordered some accessories for my WRX STI and they arrived wrapped in shrink wrap and looking like a log. Their response was deal with FedEx if you have a problem with how it was delivered. If you need parts or accessories looks else were such as Heuberger or better yet see if your local dealer will price match their prices and avoid dealing with this dealer at all costs. EDIT: So seems that you're only willing to respond to things only when they're posted public instead of doing when contracted directly. So they been laying the garage in the New Mexico heat since I wrote this review. Still have a curl at the end near the pedals. Considering what happened with Toyota and their run away cars. I'd hope that you'd care more about your potential customers. Oh well I guess not. Again all shoppers he should look else were because the level of service drops to poor very quickly if you have any issues.

Michelle Godfrey

I came in Home this summer to visit and my A/C stop working. They got me right in and did everything they could to make sure I had A/C for the hot long trip back. Great service and very nice people! Thank you!

miceman

Loved it overall but I am kind of exhausted and sweaty since I cleaned the place but the employees are always friendly.

G. Perry Hudkins

Service was prompt and friendly.

David Turner

Dan Obrien Subaru is keeping awesome with great staff and good deals.

FoxMcCloud2364 .

My fiancé and I went in looking to trade in our previous vehicle for a brand new Ascent, and thanks to Tom McFeely, we were able to walk out that night with the vehicle we were after! Excellent customer service and very friendly! Very likely to recommend this place and salesman to my family and friends.

Russell Albrycht

Stopped in on a whim to get a part and sales rep, Dan , bent over backwards trying to take it out of another vehicle to give me.

James Hall

Worst dealership I have ever dealt with in over 50 years of buying and trading cars. Never again.

Stephen Gulas

Excellent service.

Lindsey Miller

I bought a 2015 nissan rogue from subaru of Claremont before it switched owners and ive had the car for not even 3 months and I am told I am responsible for putting $1400 worth of work into it. I voiced my opinion several times before we drove the car off the lot that it needed new tires rotars and brakes all around and it never got done. I brought my car there 3 times for the same issue to find out that I was right all that does need to be done and should have been before i even purchased. They only replaced the front rotars and now they are not worn correctly so they are chipping and not wearing correctly because they were not all done together! I was told I should have never been sold the snow tires that came with the vehicle and because of that they are cupped. Not to mention the 1 time they changed the rotars in the front they scratched and chipped my rims where the lug nuts go from poor workmanship! I am very frustrated and not happy at all! Beware they are just out to make mobey!!

Hillary Lumbra

My experience at Dan O'Brien Subaru couldn't have been better! The sales team made everything so easy and made you feel like you were part of their Subaru family. I have had some not so great experiences in my car purchasing days but this is not one of them, I would highly suggest going to them for current and future purchases. They are as they say "Keepin it Awesome."

Ryan Bartley

Danny Miller and Pete the sales manager gave me a great deal on a 2019 impreza and a more than fair trade in on my Nissan and went out of there way to make my experience great. Earned my loyalty

Noel Little

Getting the car initially wasn't a bad experience at all. But then I had to come back two different times because they forgot to have me sign single forms. Which was very inconvenient. Then when they inspected my car they put the wrong sticker on and when I tried to go back and have them change it they told me my car wasn't in good enough shape to be inspected and that it'd cost me over $600. I brought my car to another place and they inspected it just fine. All I can say about this place is I will absolutely never step foot in that building or associate with them ever again. I recommend anyone who reads this does the same. Not a good place to go to.

Matt

They run very dishonest promotional flyers in the mail. My grandmother received one claiming she won $5000. I double checked the flyer looking for the small print assuming it was a hoax. But sure enough there was nothing saying that it was towards a car or a vacation, just a cash prize. When she went in to claim the prize a salesman took her flyer and said she didn't win anything. When I called up the dealership to confront them on their shady business practices I was told they hire an outside company to do their marketing and flyers so they weren't responsible for the deceptive nature of them. If they're going to pull tricks like this I certainly wouldn't trust them with a car purchase.

Kyle Faucher

Joe and Andrew were very helpful helping me get all my insurance paperwork together after I totaled my last car. now I have a 2016 Legacy and I love it . thanks guys . Claremont Subaru is the place to go for a car.

Chris Andrasi

Great establishment! Very customer friendly and listens to your needs and desires to find the perfect car for you!

Ellen Stringham

They really do keep it awesome!

Tyler Nelson

Hey everyone, Me and my wife just leased a new 2019 outback from Dan O'Brien subaru in Claremont. The service we got in the sales department was over the top. Great people and very friendly. I would recommend anyone to go here to buy new or used cars. Thanks again Dan O'Brien subaru.

Aryn Morcom

My boyfriend and I have bought 2 cars from Dan O'Brien subaru this year and we are extremely happy with our buys! Our customer experience was personable, friendly, quick, and easy. This was my first time buying a car on my own and Brandon Bell kindly answered all my silly questions with a smile. He was amazing through the whole process and made my first time buying a car not stressful at all. Subarus last forever but when I need to buy another car I know it will be through this dealership! Also there service department is the best I have seen they always work with my budget and make sure I am just as happy when I drove away with the car. Sincerly thank you everyone at Dan O'Brien subaru! We love it!! Sincerly happy customers, Mike and Aryn c:

Shauna McGrath

Best sales and service

Raymond Moorhead

Great overall experience! Friendly staff who are prepared to meet your needs! Great selection of vehicles...

Nick Mullin

Very bad experience at this dealer, they have advertisements on the radio about there "Express" service and no need to make an appointment. Took them over an hour and a half to do an oil change. I'm not sure if the guys in service are doing drugs or just plain lazy and incompetent but there's no reason an oil change should take that long. Better off going elsewhere for everything except recalls and warranty work!

Joyce Raymond

This place is full of scam artists and crooks. My daughter and her husband got an advertisement in the mail with what looked like a lottery ticket on it, if your ticket matched the winning combination, you won the prize listed. Their flyer said they won $5,000.00 ! We were all very excited and showed up at the dealership to claim the prize. The idiots there gave my daughter a $5.00 Walmart gift card ! Misleading advertising ! Don't bother to go there.

Cantrell Johansen

I just wanted to mention to anyone looking at this that Subaru of Claremont has changed hands and it is now Dan O'Brien Subaru! Home of the free lifetime powertrain warranty.

cathy savoy

I talked to Carolyn Buffum about a car i looked around the lot had a wonderful talk and experience with Carolyn when I am ready to buy she is the only one ill talk to very professional, kind ,helpful thank very much see you soon.

pawan paudel

WORST ever experience in my life. For the first time in my life I felt so HUMILIATED , UNCOMFORTABLE and DISRESPECTED in such a professional institution. I’m already a owner of 3 cars but this dealership tried to make me sign a form stating “ after all the negotiations I am going to purchase a car on that day”.... This is for the first time in the history of purchasing a car any dealership had made me sign such ridiculous statement from me or I believe in human history. In addition to that, a manager came and introduces himself and told me that “ he wants us to sign that paper as a oath not to waste his and his employees time because they were too busy helping other costumers. This was a very serious statement made from such a responsible person of the company. Which made me felt not to do the business with him. After all I was a costumer too. Because of this experience, I had to leave the building without getting a car that I loved and had to get A Honda CR-V from Honda upper valley, who had best service .

william mohn

The sales team was great (Danny and pete). The sales area is clean and modern looking. Overall I've had the best car buying excperiance at dan O'Brien !!!

Edward Baker

I bought a used Subaru Forester back in November of 2018 and I started having an issue with it. Having many issues with other car dealerships and their service department in the past with them trying to charge you more than what needed to be done or telling you more than what needed to be done, I have to admit I was a little skeptical of how Dan O'Brien Subaru of Claremont was going to be. Even though I had a 100000 mile warranty I was still nervous! So I called and spoke with Jeff Grigg and he made all my worries go out the window!!! He assured me that they were different then other dealerships and to give them one chance to change my mind. I'm very glad I took his advice and went. Not only did they address my main issue they checked many other things they were very polite and professional! Still stressing a little as I was wait in that waiting room thinking in the back of my mind I was going to get a massive bill before I left, I went to the counter and I saw the continuous long list of things they did and checked on my vehicle and it was all for no charge! Plus they washed my dirty car before I hopped in it! I want to give a big shout-out to Jeff Grigg and the technician at service department for everything they did and making me change my mind about this dealership!!! I would recommend Jeff to everyone! THANKS SO MUCH FOR EVERYTHING!

Shawn Pitcher

Kinda messed up this dealership asked a customer to have their son trade in his vehicle so the customer could get a vehicle. That is some crooked dumb business. Never going to see you

David Theetge

I can’t say enough about the team here. I went to Dan O Brien Subaru because I wanted out of my lease. My sales man Phil went above and beyond to make me happy and get me into something I actually loved. Will definitely be doing my business here from now on.

Angela Russell

Helpful staff, walked out with what I wanted

jeffery rice

I went to 3 different dealerships before I tried Dan O'Brien Subaru. What a difference. I was never pressured. I was treated like an old friend by the salesperson. We laughed and I actually had fun while buying a new Subaru. Craig was absolutely fantastic. The manger Pete was also great. I love my new car. They say that they are keeping it awesome. And 100% they are. Thank you Craig and Pete.

Jay H

I made an appointment to have my snow tires switched over to my summer tires for a Saturday. When I arrived I went in gave the service advisor my keys and walked next door for a coffee. As I was walking back I see my Impreza sti pulling out of the parking lot....thought it was weird but figured it was someone else's car until 10 minutes later saw it pull in from the highway and into the shop. The tech had NO business test driving my car without permission BEFORE the tire service was performed. After the service was performed would've been slightly more understandable but still not exceptable. I'm outraged that this dealer thought this was ok. The service advisor said they do it with every car but funny thing is, I had the same dealer do a nh safety and emissions inspection a month earlier and no test drive was done. THESE PEOPLE LIED TO ME!!! I hope that tech enjoyed his joyride I'll never return to this place not even for an oil filter. *Response* Date of joyride was 5/20/17 between 12:30 and 1pm. Im not with vehicle so I don't have the last 4 of my vin. You have my permission to look the vin up in your system. Thank you *update* I'm curious what your corrective action was with my issue??

Evan St. Pierre

Great customer service

Trevor Cole

Dan Miller and the whole team were all great. Honest and friendly.

Deborah Simonds

I will never go here again for nothing they are No good at all was not happy with the service

Ashley Ruff

Dan o Brian Subaru is awesome they put us in a wrx with little to no credit highly recommended to anyone

Stuart Corpieri

Hard to find.

Joseph Cozad

Toward the end of the summer of 2016 we began looking within a short distance from where we live in Upstate NY for a pre-owned Subaru Outback. We found many offerings within the three states closest to us but found the best deal and best reviews at Subaru of Claremont; worthy of the 165 mile travel. Kim Beers was our sales representative and she was amazing, not at all a "users car salesman" at all. She helped us feel very relaxed about our decision process with no pressure at all, answered every question we had and for those she didn't know she spent the time to discover the answer. The purchase transaction went smoothly including the fact that since our credit union was financing the car, they held the car we wanted (for a very very small deposit) while we came back home to finalize the paperwork. We returned two weeks later to pick up the car; they had cleaned it up for us and it was ready to go. We have had our Subaru Outback from Subaru of Claremont now for almost 5 months with not one complaint about it. Part of that speaks to the quality of the care, but part of that also speaks to the ability of Subaru of Claremont to select the best pre-owned cars they can for resale. If you are looking for a pre-owned Subaru, you will find a good value at Subaru of Clarmont... just be sure to ask for Kim Beers. She's a great sales woman that will help you feel at ease about such a large purchase.

Summer Paye

Great

Joshua Nilsson

An all around great experience. very attentive and knowleged representatives, making the process easy going and enjoyable rather than stressful. Definitely reccomend whether you're just looking to browse and research or are ready to buy.

Samantha Milinazzo

It started off rocky due to misinformation I received from an employee that I was emailing that didn’t even work at this location. However they took very good care of me after I relaxed a little. I was in and out in a record breaking time for car sales (I did tell them I was in a rush). I missed my appointment I had later that day but it was worth it. When other dealerships turned me down due to my bad credit and limited resources Dan O’Brien Subaru made it work and now I am the proud owner of a 2019 Subaru Impreza Premium. Now me and my daughter have a safe car to drive around in. THANKS GUYS!!!

dick03773 .

My son bought his Subaru sports car here. He faithfully used the dealership for service. After a tech changed the oil, he took his car for a four mile joy ride. My son complained to management, but was not even offered an apology. He does not use this dealership any more needless to say.

Penny Laford

If you are looking for a new car ask for Carolyn. Looked at a Subaru and she was great. Walked me through everything and made me understand. No pressure, like talking to an old friend.

Nick Yager

Louis helped my friend who is special needs get into a solid car at a fair price. My friend was treated with respect and the details of the deal were very fair.

Jessie Cormier

I went to Dan O'Brien's Subaru to get out from under the loan that I currently had the salesman Paul that I sat down with work with his team to get me out of it he went above and beyond for me will recommend to friends and family

Nichole Cassidy

since becoming dan O'Brien subaru this place has really turned around. The customer service is amazing, they really work with you to get you what you want at a great deal. Usually working with new sales consultants is a pain but both cars we bought this year have been a breeze and a great experience. I would highly recommend, if you are in the market for a new car, to go buy from this subaru!

nadia perry

Great place. I was very pleased with the service that Matthew Boone had offered to my family and I. Highly recommend this place. Great help & amazing customer service.

Melanie Davis

We bought our first Subaru from here a few years ago and will definitely go there again.

Whimsical Allure

Had a great experience purchasing a pre-owned Impreza. We arrived late in the day, but we were still able to test drive a vehicle. We returned the following day to make the purchase, and they had the paperwork all in order and maintenance on the vehicle completed (including four new tires). I got the car I wanted at the price I wanted in a quick and painless manner.

Kimmy Nadeau

I had a recall done on my car. Although they took care of the recall they also gave me back my car with a radio that suddenly did not work anymore. I called and spoke with them about it and they were Great. They made an appointment for me to drop my car off plus take a rental while they fixed what they broke... lol... Although I had to go a few weeks without a radio it all worked out great. I absolutely luv'd the new Forester rental car that I had. SUBARU is the way to go.

AFC Vending

I come through here once every 2 weeks to service there vending machines and i have to say this is one of my favorite places to go. Everyone is super nice and always seem to be smiling

Roger Pratt

Thank you Carolyn for all yo help.

Nancy Waldron

I can't say enough great things about this dealership- awesome experience made better by my sales associate, Andrew, who was both knowledgeable and helpful. Kudos to the whole team at Claremont -I will definitely be returning in the future and highly recommend them!

Richie J

This place is AMAZING. They almost had me wanting to buy a second car that week!! Cantrell is great!!!

Andrew Wann

Great experience from the team Matthew was a large help introduced me to the latest vehicles*****

Ace Liv

Wonderful experience! Kind and efficient service. Saleswoman Carolyn was the best. Highly recommend!

Joshua Doonan

had the parts I needed

Nah That's Not RIght

Wonderful staff and a professional business.

Don Hoyt

Very philanthropic people proud they help so many charities

Robert Niquette

I served overseas on Okinawa with Mans, the owner, back during the Vietnam War. Back then, he was nothing but a fat, lazy, lying, useless, arrogant, deceitful sleeze-bag.

Teymour Javaherchi

I got the best deal on Subaru with them in town. Try online sale (Chelsy) and sale person go with Doug Fitzgerald. Yound but professional folks. Highly recommend.

Jesse Farnham

The service department is good, however... The company is not honest about how they use personal information. I had a service appointment. They requested that I give them my email address. I asked what it would be used for. They clearly stated that it would *only* be used to contact me about appointments for service and updates on those appointments if they needed to cancel or service was not completed on time. I made sure to then ask if it would ever be used for sales and marketing. They told me it would not. Ever since the change to Dan O'Brien from the previous name, they have been spamming me regularly. I have called three separate times to have them stop. They tell me to click a link in the spam in order to unsubscribe. I tell them that it is horrible practice to click on links in email, especially since they have already made clear that they do not seem to have any control over the email system they use. How can they guarantee it is not a link to malware or an otherwise compromised site? They have told me they would stop. They have not stopped. It has been months since my first complaint. I blocked the first address they were sending from as that is a safe action to take, unlike clicking links. Now they send from other addresses. This problem continues. UPDATE: They have recently started calling my cell phone with advertising as well.

Drew Whispershade

I bought a front grill from this dealer through their Ebay store "subaru_parts_hq" & specified Jasmine Green color but they sent a black one. I tried to communicate to the seller to solve the problem which they were capable of doing but decided to not respond & ignore me. I finally have to file a claim with Paypal & they decided in favor of me with a full refund. If it's not significantly lower priced, I suggest going to another Subaru parts store/dealer to avoid the hassle. You will possibly get better customer service too.

Geoffrey Rogers

Very good service. Friendly and helpful.

Kevin Merritt

Very informative and helpful salesman would highly recommend

Wyatt Carey

Dan O’Brien Subaru has excellent service and sales reps, 10/10 would recommend!

Richard Adams

I've never had a satisfactory experience here. Been to this dealership with a car purchase in mind about four times. The sales manager I spoke to each time was rude and arrogant. Trade-values offered are also pathetically low, even most of the local Subaru dealers will offer more on your trade. I feel sorry for those who purchase their vehicles from here -- especially with a trade -- you've lost out on some savings. TLDR; Buyer beware -- you may be attacked with arrogance, and will be under-paid for your trade. Go to Keene or Brattleboro instead.

NJ Ferguson

Purchased a 2016 loaded Subaru Outback today. Dan Miller was personable, upfront and engaging. Will be looking to buy another when my daughter starts driving.

Heather Angel

BE WARNED! ANY MAIL advertisement stating that you have (WON) "SAID PRIZE" sent from this above Dealership, Subaru of Claremont,NH is a hoax AND a scam!!! Not only was I lead to believe I did win a 55" 4K TV I even had called 3 different times to make sure I did in fact Win with No strings attached! I EVEN CALLED THE dealership & spoke to an employee Who later confirmed He was (one of the managers)! WHAT MADE THIS "HOAX & SCAM" THE WORST EVER WAS THE FACT THAT EVERY EMPLOYEE THERE KNEW JUST HOW (UP SETTING) THOSE CUSTOMER OR PERSONS who walked into to this dealership would be!! BUT YET THEY ALL KNEW THIS KIND OF advertisement would lur people in and lead them to believe that they actually won a huge prize with no strings attached no purchase necessary You just call & set a time up to collect your prize listed in said Subaru of Claremont advertisement "king of cars" PULL tabs sent to random residence in the surrounding areas! HORRIBLE EXPERIENCE PERIOD! When I walked into this dealership I SAW FIRST HAND ALL THE DISAPPOINTED PEOPLE WHO ALSO WAS LEAD TO BELIEVE THE SAME AS I ! What's so rotten about this kind of advertisement is the lies that lie behind it but what's worse is the employees who stand behind the advertisement knowing firsthand that this was a scam and a hoax and it would just lead people in and to just disappoint them period! SHAME ON EVERYONE WHO WORKS FOR SUCH an establishment knowing This is how they (Roll) with the public!! NOT ONLY DID I BELIEVE I won the so called 55" 4K TV I called Comcast & switch my cable service to high definition TV seeing I was in route to pick up my new prize......WHICH NEVER existed in general!! NOT ONLY WAS I DISAPPOINTED BUT I WAS TREATED HORRIBLE WITH NO RESPECT FOR MY FEELINGS OR regards to why I was led to believe otherwise!! I'M NEW TO THIS AREA AS a resident & my first impression of a business of this size was the worst I've ever experienced in my life! SHAME ON ANYONE WHO PROUD OF WORKING THERE & allowing the public to be scammed IN THE SAME MANNER AS I was! WORD OF MOUTH IS A powerful tool when only good thing are said BUT IT ALSO WORKS IN REVERSE & TRAVELS MUCH quicker when someone or persons was clearly taken advantage of. Not so up set I won nothing.....MORE UP SET I WAS LIE TO! UP SET IN THE TREATMENT I experienced with my first time being in the dealership in this situation!! HORRIBLE CUSTOMER SERVICE & honestly if they can lie & lead people that in fact WON SOMETHING THEN TELL THEM DIRECTLY.....WHAT MAKES YOU THINK WHAT THEY SELL YOU IS ALSO truth in there service and the vehicles they sell to the public! ????? Seeing is believing right?

Volker Bradley

Knowledgeable, prompt, honest and friendly staff

Jeffrey Gregory

We had a worrying noise come from our front wheel well while driving down Mt Ascutney and stopped here before making the 2 hour drive home. Turned out to be a bent piece of metal rubbing. They saw the problem and fixed it within an hour on a Friday and washed the dusty car as well. This helped end our vacation on a high note instead of a nervous drive.

Faithann Mack

Very nice sales people.recommended my work friend and she bought one to

John Hisel

Best place around. Very helpful and friendly people. Would 100% reccomend going here!

M Gray

This is the worst dealer in the area for sales and service. This review is based on multiple experiences with them. I went one time and they didn't even have knowledge of the vehicles on their lot. Another time I went was to repair an issue they caused when they were doing regular service on my subaru. They refused to pay for the damage they caused and acted like it wasn't their fault.