Reviews of BMW of Stratham (Car Concessionaire)

R Schuhmann

Great service terrific folks working here - highly recommend!

Tyson Thompson

Had some work done on my wife’s car. Everyone was honest, courteous, and professional. I will continue to bring them my business.

Sherry st.Pierre

Adam was very knowledgeable and helpful. They took great care of my Z4

Kim

Easy to work ! good experience with sales rep Scot

Rick Dower

Matt is excellent!

Mike Conley

My issues were fixed without delay. Not knowing how long it would take to fix the brake issue, I had a loaner for the day which I appreciated. The service manager I dealt with was friendly and explained how the issues were resolved. Totally satisfied.

Jay Smith

Trustworthy service - you won’t feel like your being ripped off. Great communication, respectful and care about the customers concerns and making them right.

David Plante

Adam was very courteous, knowledgeable and professional. I would recommend your services to others. Thanks very much.

Bill Massey

We had an incredibly great experience with Scot Murby and Frank Margolis. These folks make car buying enjoyable and easy! The cars are great, and the service is even better. You will enjoy car buying, if you do it here.

Ultimate Towing an Roadside

Great customer service.

lucious dorson

This time i am not happy with my car routine service..This is my second year routine service..They charge for state inspection ... Tire rotation and alghnmnt which doesn't make any sense to me as i have the maintenenece package.. Worst of all..they din't even wash my car properly..they use to wash car mats before but not this time..outer car was just like sprikles of water someone put by their finger..Bad service

Pam Noble

Excellent dealership and knowledge of vehicles Only criticism was vehicle not delivered with a full tank of gas

Jessica Camillo

I am SOO disappointed in this dealership after hearing of my friend Nicole's experience. She bought her first car here and when they were signing the paperwork they were pushing her to buy the added packages (rim and tire) (extended maintenance) she asked if she could remove them within a week if she changed her mind and they said yes, so she said ok, for now yes. She went back 4 days later to pick up her new car and at that time said she no longer wanted the packages... the finance manager said okay! AND THE PACKAGES HAVE BEEN ON HER BILL SINCE!!!!!! THEY WILL NOT HELP HER!!! DO NOT COME HEREEEE!

Chris Wilber

This is the second service experience I have had at Stratham BMW. Both times, the minor repairs have been handled efficiently and professionally. This visit included a test drive with the service manager Ken, polite and very knowledgeable, who took the time to explain the work. The service advisor Jason went out of his way to ensure that I was satisfied.

Joseph Nadeau

Always professional. Always excellent quality.

Colleen Griffin

Being a long time BMW owner, this isn’t my first rodeo. I’ve never experienced such unprepared, inconsiderate, inconsistent and just down right rude service at a BMW dealership before. The sales department at Stratham BMW ought to be ashamed. Absolutely do not go here and buy your next BMW. Disappointed is an understatement.

Thomas Kaeppeler

Matt the service advisor was very friendly and gave good updates on progress. Not his fault but unfortunately the best updates ain’t worth anything when you are told your car’s issue is fixed and you discover upon picking it up that it isn’t. Unfortunately now the 2nd time at this dealership. Wasted 2weekend hours for nothing

marie devito

Excellent service, Matt is great very helpful.

Dan Anghel

Sales Team slow and need to call multiple time to get a quote. Another think that I do not like is to be transferred from one person to other . The quote not transparent when asked to provide the details offer with the major components , or the model for a lease the answers was that we are to far a part.. I had 10 BMW ant this experience is by far the worst. I think is a lot of place for improvement to become client oriented and reflecting the quality of the product .

Jenny Greenleaf

Great service, friendly and efficient.

Jennessa Kopec

Great customer service along with phenomenal performance on the part of the mechanics. I couldn’t be happier with my experience and would not trust anyone else with my vehicle.

Rob Martin

My service advisor was Rick Martin, who I can’t complement enough. He was friendly, knowledgeable, and kept me informed every step of the way when the service took a bit longer than expected. He’s a true asset to your organization.

Rick Phillips

I made a 7 a.m. service appointment and was taken immediately. Rick, my service advisor, was extremely friendly and knowledgeable. He walked me through the entire process and was very supportive. I would definitely go back although I really think they need to go back to the great snacks that used to have in the waiting room

Lisandra Pagan

Highly recommended this dealer. Fair prices, good team environment. Transparent, not your average car dealer. If you want great service, contact BMW of Stratham

Richard Hubbell

Very professional. On time regular maintenance, brake job, brake fluid and detailing. Kept me informed. Everyone friendly and helpful

Beth Saltmarsh-Smith

This was my 5th transaction with BMW Stratham. I love my cars as well as the service the dealership provides.

Sherri Marshall

If you are in the market for a BMW, I highly recommend Sovy Sun at BMW of Stratham. She is very professional and personable. She made the whole process / experience very easy.

john fortin

Absolutely perfect customer service! Matt is a top notch representative. Thank you John & Linda Fortin

Paul Flynn

They were professional and had a quick turn around time with the work I had done. They also informed me of a potential problem that they found, I knew the problem existed so I could tell they were thorough with their courtesy inspection.

John Calladine

Sales and service in BMW Stratham are exemplary. Jim Hartley provided positive and appropriate feedback during the purchasing cycle and went the extra mile to please (me) the customer. The whole low pressure buying cycle was a welcome change from the dealer bretherin in the Boston area.

Terry Conner

Service was actually very good; maintenance cost are extremely high ($185 oil change?) I guess you have to expect a premium, but a top of the line American car (Corvette) is under a hundred with Mobil 1 oil etc...

Michael Bertoulin

Adam Webster was great.

Claudio Scremin

Professional. Car wash was nice touch

Bryce Roberts

Great experience, although my car has frustrating issues the team did a great job of handling them and always keeping me informed of the status of my car.

Natalia Hammond

The team took me in on time and kept me posted while the car was in the shop. I left with a good understanding of what was done and what still needed to be done. Today charge was very reasonable.

Nhan T

Bought a luxury car but the service department experience has never been luxurious. Why have such an unfunctional service area that is good only for drop off? There is nothing unusual about this dealership...from any perspective, sales or service. Big disappointment for the name brand.

Dave Douin

5 star. Went above and beyond to resolve my issue. I arrived not feeling well and was offered a drink and a cool place to wait They took care of me as efficiently as possible. There’s a reason I travel 2 hours here. They are tops

Nicholas Holt

We just leased our second car from BMW Stratham, largely because the experience with our first car was so positive. In short, they have made the process easy and were very accommodating when we were having trouble deciding between new lease options. I also think we got a fair deal. Further, and given we live ~ 2 hours away, their policy on providing a loaner with free pick up and delivery for maintenance is a MAJOR plus.

Susan Kelly

Fair, quick turnaround, reasonable repair prices and personable service advisors. Special Thanks to Paul for all his help.

Lisa Henry

Great experience at Stratham BMW as always! Love this dealership! Rick Martin was super helpful and thorough!

Douglas Oxley

Great service, and courtuious-energetic response to my concerns about the new purchase was rare. Guidence on services available at the dealership and a great cup of coffee made the trip quite helpful and pleasant. Rick was great. Thank you, Doug Oxley

Ron Poulin

My first visit to BMW of Stratham my service Advisor was Pawel (Paul ) Cruz I call at noon asking to get my Z4 in for a state inspection And they got me in mid afternoon. While I was there I asked Paul to check out a Vibration And with out hesitation he said they would take a look and let me know what they found. The made an adjustment to the hood and I think they got it. Very Pleasant service advisor. I will be bring my X3 in on Friday to have it inspected. As they say you only have on chance to make a first impression. Great experience !!!!

Ellie Gordon

I love having the valet service. It makes life so much easier as I live a few hours away from the dealership. Adam did a great job taking care of all my car needed. When I was unsure of whether a particular service was necessary, he got me extra information, went and looked at the car and gave me the sort of advice I want to hear, “if it were my car I would.......” I am very satisfied.

Stewart Keefe

Service was prompt & thorough.

Brittany Bobola

This was without a doubt the easiest and best car buying experience I have ever had. My husband and I just had our first child and were looking for a card with some extra space. I saw a car on their lot that looked really appealing so we set up a test drive. We had our son with us so they sent us home and said they would work the numbers and get back to me the next morning so we wouldn't have to wait around. I owned the car less than 24 hours later. After finance looked at everything, the payments were a little higher than I could afford. A couple of hours after their initial call back, they left me a message with a whole new set of numbers that worked for me! They gave me more for my car and took some money off of the top price ... without me even asking!! I can't stress enough how nice everyone I worked with was (Mike and the finance manager) and how flexible they were. It was zero effort and I have a beautiful now car! I would highly reccomend them to anyone!

Sandi Russell

We purchased our car here and have been servicing it with them as well. We’re pleased with the scheduled maintenance. The customer service is courteous and professional. The times for service are accurate. We find them to be flexible and accommodating.

Jennifer Cheney

Had the engine replaced on our 2013 X3 due to a botched oil change done by a independent garage. Their quote was 140.00 less than their competitors. One would think that a major dealership would treat a new customer who is spending several thousands on one repair a little bit better. 1. Loaner provided upon receipt had a code on it. 2. Vehicle was returned dirty, not even vacuumed. 3. Vehicle had so little gas in it, we had to immediately find a gas station. It was delivered with almost a full tank. 4. Vehicle was returned damaged. My gas cover plate was missing. Only upon complaint was the cover replaced, and the gentleman who took our calls informed me how he went above and beyond. Got your coupon in the mail. Keep it. I have always owned high end vehicles. This was my first BMW, my husband bought it for me. This is going to be my last BMW experience probably if this is how they treat their customers. Sincerely, Jennifer Cheney

Eric Ritchings

Had to bring my 335i in for a recall and BMW of Stratham were amazing. Having never used their services before I was extremely happy with the outcome. They provided a beautiful X3 loaner for the day and gave a complimentary car wash upon completion. Their 1 billion point inspection report detail was unexpected and satisfyingly comforting. (especially when I found out my car was in great shape) Jessica the service Rep was great and would highly recommend for others.

Norm Fraser

Excellent service! We were on a road trip and had some difficulty with our vehicle. Matt took care of us and the car is better than ever. Wish I could give everyone 6 stars.

Kim Tomasino

BMW of Stratham did an awesome, professional job repairing our X5 xDrive40e during a road trip. We really appreciate the awesome customer service, and especially the professionalism and kindness of Leona. Highly recommend this dealership and service center!

Vikki Hyer

Adam is a great Service advisor! Not his fault (he didn’t realize) my loaner was beautiful but didn’t have heated seats. Admittedly, I’m spoiled by having them in my car.

Seth Lawrence

Had a wonderful experience here! My car was breaking down on me and they took my car in immediately within 5 minutes of being there. Matthew Vafeas (service advisor) was very pleasant and on top of his game . He kept me in the loop the whole time . Luke the technician diagnosed my vehicle with ease. Replaced my egr valve and turbo in a 4 day turn around at the busiest time of year! Could not be more grateful to have a positive experience at a dealership. Thanks guys!!

Jim Smalley

excellent! Parts department is well run, courteous, with excellent customer service

jeremy22b .

BMW of Stratham delivers excellent service albeit a bit slow. I bought a used car from them with cash and it still took over 3 1/2 hours including test drive and state inspection. Scott Murby is an excellent person and salesman. I look forward to doing business with them again.

Josh Robinson

Great customer service and great overall experience.

Edward Tinker

Other than no one coming out to greet us, the vehicles were nice. I'll give it a 4 for the vehicles but a 3 for seeing no one!

Di Erwin

Great; excellent communication, support for loaner. Excellent

Leyla Rui

Gary and the service team are fantastic. Bought my BMW X3 there I’m 2017 and have taken it there for service ever since.

Joseph Covati

Rick Martin was knowledgeable, and courteous Price was less than anticipated. The car was washed and cleaned. I highly recommend Stratham BMW

Ed Kama

My Service consultant always pleasant and knowledgeable about my vehicle.

David O

Took about 2 weeks for them to fix my heat and got charged more than quoted. They tried to bring the price down a bit though. After getting it back the dash was dirty (they removed it), the cigarette lighter in the back stopped working (could be coincidence?), and the assembly around the emergency brake was not put back together. A week or so after, my horn started randomly going off, so I called them. No appointment for a few weeks, so they said they would have a service manager call me back. Got no call back. And they didn’t answer after my calling to check about 4 hours after (within their operating hours). I’ll try again tomorrow, but this isn’t acceptable to me. For a $2,600 fix, they should at least have a level of attention to detail to put my car back together right... or at least take some level of responsibility.

Chuck Grandmason

Great experience Excellent customer service Thank you

Michael McWhirk

The process of buying the car took longer than it should have due to waiting for the title, but that was just paper work issues. The dealer did order and program a 2nd key for me free of charge which was nice. I'd like to rate higher but after 6 days of ownership (picked up the car on 9/17) and 250 miles of driving the Service Engine Soon light came on in the evening of Saturday 9/22. Will request the dealer to service this free of charge. Rating will go up or down pending the outcome of that.

Paul Lynn

Excellent experience. No pressure. Great price. No hassle!

Thomas Weeks

Matt is a great service advisor. Always have a good experience at this dealership.

Bonnie Ward

I love the team at IRA Pre-owned in Exeter NH .... we had an emergency where the brakes failed while my daughter was driving our BMW ... fortunately she remained calm and put on emergency brake and hazards and called me .... I had AAA tow the car to the folks at IRA Pre-owned ... they checked it over and found a faulty valve .... replaced it and the gasket and got us squared away! Gary and the team are top notch !!

Thomas Courtney

Came in for a recall and a key today. Jess and the staff were very accommodating and worked as a team to provide a satisfactory experience.

Kimberley Miller

Pawl in service does a great job. Friendly, professional and responds quickly to calls. Car was ready when promised and the loaner car made life a lot easier. I appreciate the good customer service and repairs. Price is always higher than I think it will be but Pawl looks for help if possible as in the sale price on alignment today. Every bit helps!

Tammy Pierce

My husband David and I (Tammy Pierce), have been loyal to BMW for years! On our 4th vehicle now, X3! The incredible Customer Service is a huge reason we continue with BMW products. Our Salesman, Scott Murphy, was extremely patient, straight forward, no "games" and just a pleasure to work with on getting the deal done to our best advantage. Service has continued to be top notch! Kenny, who's been with BMW for over 3 decades, is a genius in his role of Service Tech. Adam in Customer Service, always remained professional and patient, while making sure we were taken care of during any service needed or inconvenience due to that. Thank you for many years, and cheers to many more!

P Noon

Always a good experience. Thanks!

Andrey Rawung

Good service, really helpfull!

Mia Bon

I had a positive and pleasant experience, and felt taken care of.

Stephen Ammon

Twice, within six months, I was asked if I wanted my vehicle washed, post service. Both times I waited for the vehicle to be washed; my vehicle was not washed either time. Is it a big deal? No. However, as an offered courtesy, I would expect the service to be completed.

Jerry Aborn

My service advisor Rick Martin was outstanding. From his warm greeting to his follow up calls during the day. I love my 230Xi and am so happy to have it serviced by my dealership. One suggestion would be to improve the selection of BMW gear and accessories in the parts department. My wife had her Mercedes serviced today and purchased over $200 worth of clothing from them.

Will Tanner

Matt was excellent, he has amazing customer service skills!!! He was very nice and helpful. It was a pleasure working with him!

Patricia Freeman

Bought my first Z4 from BMW of Stratham & they were great to work with. Now almost 14 years later, I've just bought a 230i convertible and although the faces have changed, the people are still great. Would highly reccomend this dealership.

Mackenzie Tilley

I had a great experience at the BMW of Stratham. I was lucky to have worked with Jim throughout the process who made my buying experience wonderful and smooth. I will definitely recommend this dealership and sales person to others.

Sue MacQuade

Matt in service was outstanding. Communication is key when your car is in for service. He really went to bat for me to make sure I was satisfied

John Leland

As always Matt Vafeas, was terrific to work with, listened well, explained everything perfectly. Though I am past the free service period, Matt is the reason that I still come to BMW of Stratham for my service needs on my X3.

Arthur Nirgianakis

Had several repairs performed on my BMW. Krystal Fowler-Pope was absolutely incredible through the whole process. Communicated with me every step of the way, answered all my questions/concerns, and helped me get my BMW back in tip top shape! I've been to other local dealerships but the level of service here far surpasses my previous experience. This is how a luxury dealership should work!

Deb Dumoulin

Leo was very professional & organized; easy in/out vehicle purchase. Would definitely consider buying a vehicle there again.

Martha Marshall

Jessica, my service representative was attentive, detailed and went out of her way when I brought my vehicle in recently.

Billy Lewis

I always have an excellent experience here

Adib Khartabil

Michael, I am the guy that bought the 750i from you few months ago. Remember how you and your salesperson screwed me and reneged on many things you promised to do to the car. I bought what was advertised as a CPO, the day I piked up the car it looked like it was barely washed and had dirt left in the trunk. The brakes were not done. The third party you hired to touch up the paint did a horrible job. You promised me 2 free detailing to fix the problem, something you never fulfilled. I called you many times and left you emails and you decided to ignore me. I will make sure whoever is considering buying a car from you, knows the facts about how you treat your customers. Since, and after 25 years of working with your dealership, I now service my car at Tulley where I know the dealership is managed by credible people.

Marc Womboldt

I sent in an inquiry Online and was put in contact with Sovy Sun. She got all my questions answered before I came in and save me a ton of time! I bought my car here and will be back in the future for more! Thanks Sovy

Mark Shraiberg

Great communication of the issues and got me back on the road quickly. The car was driving better than ever before. Highly recommended.

Michael Fogg

A great buying experience. They gave the best price right out of the gate. So far we love our new X5!

Charles Briscoe

All personnel I encountered were very friendly, professional, knowledgeable, accommodative, and honest. In short, they provided Excellent Customer Service. I would use the BMW of Stratham again whenever the need arises in the future. In addition, I would recommend this dealership to friends and family.

Alex Hutcheon

Lovely experience at BMW of Stratham today. Matt, our service advisor, was very cordial and went above and beyond our expectations. Enjoyed downtown Portsmouth thanks to a 330i loaner

Lynne Laffie

Service is consistently excellent. Personnel are pleasant and cheerful. Service pricing is affordable for my Saab. I do miss the free car wash and vacuum service offered previously. That amenity really made me happy, and I felt more valued as a customer.

Michelle Cabot

To the woman whose friend couldn't get the packages off her bill.... THATS BS!!!! They are taking advantage of a young woman!!! WE NEED SOLVE IT 7!!!

Laura Delorey

Former employee “accused” of being a racist by a co worker was sent home based on an accusation. No phone calls from management to get my side of the story avoid employment at this dealership. Management is beyond terrible!!!

Nicholas Arnold

Had my airbags recalled and they replaced them for free, gave me a free rental, and cleaned my car while it was there. Adam Webster was very cordial in taking care of me and had great phone communication in letting me know when things were finished.

CH Bechtold

I blew a special tire away from home before a busy weekend They found a replacement promptly and had my car back on the road when they said they would. Friendly efficient staff. I recommend them highly.

Lana S

Right from the moment we walked in, we were not treated friendly. The sales advisor refused to bring us a specific vehicle to look at (from a lot 3 miles away) unless we agree to buy it from him right away. It’s a $90,000 car. Unacceptable and very unprofessional. We are taking our business to a different BMW dealership.

A

Amazing place! Great service. Attention to detail and service oriented

J Fosco

Very pleasant experience. Service advisor very charming and helpful. Nice atmosphere and some really nice cars to look over. Car seems to have been well taken care of. Will be back.

Peter Williams

Good Service, Good Price!

Melissa Currier

Let me be clear. The Service team gets 5 stars from me. The Sales department is AWFUL. I got a call from a nice lady telling me that there has been specific interest in my car — a rare one — would I please come in so they could make me a generous offer on a trade. Made an appointment to see a fellow that day. Arrived for appointment. No guy by that name. No idea about the call I got or the appointment. Sat down with a sales guy who, after 1.5 hours, gave me a LOW BALL offer on my car — less than lowest Trade-in value on KBB. Started to tell me it was about mileage (factored into trade-in values on KBB), then told be it was about work needed on the car, all of which would be covered under the transferable pre-paid maintenance plan I have, and was work that service advisor said was not due until next visit on October. What a COLOSSAL waste of my time! Shysters! Buy elsewhere. Service here.

Profe Hill

✅ Everyone was nice. Mike was patient & kind; Tricia was personable & knowledgeable. ✅The car was an ok deal. ❌ Mike quoted me a lower price on the car than what Tricia printed up on sales agreement, but she never changed it back to what he had quoted me. It made me feel ridiculous to realize that she was not planning on saying that she would fix it to Mike’s quote & was thus forcing me into a position to haggle, which I loathe & so refused to do, so was subsequently charged more than expected which felt very unfair. Additionally a discrepancy was found in the check the following day so I had to pay $47. more by credit card. Dislike! ❌ Horrible trade in value on my Millenium edition AWD Porsche. Probably was ripped off. ❌ At pickup, the Lexus was NOT detailed to standard. Very dirty rugs.

Kristina Baker

Overall a pretty good experience. One thing that upset me was when I was purchasing my car from Ira Pre owned, they said that it would be detailed on the inside and out and look like a brand new car. That was not the case. The inside looked like it got a quick vacuum and that was it. All of the dirt on the ceiling that was pointed out when we were buying it was still there. The for sale signs/trash was still in there. The smell that they said would be gone was very much still there. When I called to see what could be done, they told me I could drive the two hours and they would clean it again. Too far of a drive for me to have someone “detail” it the second time. I just felt like once they had the sale they had no interest in helping their customer out.

Bruce Mills

Second Review All in all an good experience with a couple of qualifications/observations. I am disappointed that when I got the quote for the oil change, brake fluid change and micro brake fluid micro filter change that it did not reflect that I had paid for an extended service plan. How is it that when I pointed it out it was listed on my record that then it was noted and the quote was fixed? Was this a revenue enhancement opportunity? They know everything about my car and what I purchased and when the car needs service but miss that I prepaid? This Does not build trust in me with the dealership. Be careful. Advocate for yourself. Know your stuff just like dealing with doctors!! It is a friendly clean dealership with a nicely appointed waiting area. The service took 2:45 and whatever the car was washed with left it dirtier than when I arrived. The film on the whole car when removed was black. Very strange... I did not take any of this with the dealer. First Review All great except it took 2 hours to get an oil change, tire rotation and a wash even though I had an appointment. Their IT systems don’t share data so I had to give them all my info again !!! It was okay that they weren’t quick as I had work to do and did so in the comfy lounge. Everyone is super friendly. Actually better than any other dealer I’ve used regardless of make of car (Acura , Honda, Toyota, Chrysler or Chevy). I live 55 miles away and I would say it was worth the trip. Just a couple things that they can make better and the experience would be perfect!! If I could I would give 4.9 stars.

Nancy Stevenson

Adam is an extremely friendly & helpful service advisor. I dropped off my car for a routine maintenance, new tires and inside/outside detailing and he informed me that there was a possibility it may not be finished until Tuesday, but that the loaner vehicle was available to me either way. In the end, my car was finished almost 3 hours before the service department closed and my car looked AMAZING!! I’ve leased from IRA BMW three times & financed once - I wouldn’t go anywhere else for a BMW!!

Carol Nadeau

I purchased my vehicle from this very good dealership, and I have it serviced regularly in their shop. I've experienced nothing but professionalism, attention to detail, timely and quality service.

Bob Giglio

Promptly scheduled appointment. Made loaner car available. Completed repairs as promised.

kel Reyes

Great service! I feel the warm welcome as a new customer. Matthew was very helpful and explained everything to me.

Brooke Marie

Wonderful experience today buying a BMW for my wife. Everyone was excellent and accommodating (had our 2 young children with us).

Derek N

Frank is the best salesman ever. Bought 6 vehicles from him

Christopher Carney

I have been to BMW Stratham the past three weekends for two separate reasons. Weekend 1: I tried shopping for a pre certified / used X5M or X6M and unfortunately they did not have any, and to get one from another dealer in their network would require a several thousand dollar deposit which would be nonrefundable. So although the sales person I dealt with was very nice that policy cost them a 50k dollar sale as I bought an X6M elsewhere. I figured my pre approval would have shown enough seriousness? Weekend 2: Very efficent recall work on my 335xi and Adam in service was very accommodating and helpful, unfortunately weekend 2 led to weekend 3. Weekend 3 was not ideal, I explained that after the recall work I had immediate warnings stating multiple issues occurred, I did express I did not think this was a coincidence that this happened only after work performed. I was explained only today that the first 30 minutes were free to diagnose, after that it would be an expense I'd incur. I did not like the way I was treated in giving my opinion calmly on the matter as this is an inconveiance for me. I was given a ride home by a very nice individual, however I was not offered a pick up by the female service associate which she obviously knew I needed. Perhaps it was because I chose not to use them for a $482.50 battery install which was their diagnosis of the warnings I was getting. Two things will keep people as repeat customers accommodation and customer service and unfortunately I didn't experience the best of either this time around. Perhaps I'll try again in the future?

Dan Lee

Great service experience. Professional and nice people. Will come back in the future.

Bill Griesser

The service at BMW of Stratham is always inconsistent compared to other dealerships I’ve been to throughout the country. My main complaint is that their folks’ answers to my questions always seem to be “no.” The other BMW dealerships I’ve worked with have always seemed to operate under a “get to yes” philosophy. I definitely don’t get that vibe at Stratham. I will likely shift my business to Nashua or Manchester at this point. So disappointed after my interaction at Stratham this weekend.

李星

This is a beautifully decorated place with a very large exhibition hall. However, I personally think I had really bad experience here . The first reason was that when I walked into the hall, no one took care of me or even asked me what I needed. The second reason is a bad attitude. When I entered the service area, those people were sitting in their own small office and pretending to be very busy, or did not pay any attention to me. Even more heinous is that I do not know which boss I should go to for service procedures. And when I went to pick up the car, nobody even took care of me. I really didn't know what they were doing there. When I got the car, there were still some problems with the car, so I drove the car into the service area again, and nobody took care of me. Then I stood there waiting for more than ten minutes to wait for the big boss to salve the problem after asking. Is this the attitude BMW？ Excuse me？I can not believe it! If it is not close to home here, I will never go to this store.

Harry Irving

Great Deal on x5

Mike Regan

Michael Coco. the GM at Stratham BMW stepped in and honored the original deal so as promised I am letting you know.

janet cerilli

Excellent. Routine maintenance. Everyone was courteous and the car was ready right on time.

Bethany Mcellin

Usually have had a good experience here, waited 2.5 hours for an oil change cause they worked on the wrong car and didn’t notice till they couldn’t find mine. But their staff is great and very nice and did their best to fix the situation, so I’ll chalk it up to everyone has an off day

Christopher Parker

Over the past week, I had the pleasure of purchasing a car from Jim Hartley at BMW of Stratham. My wife and I experienced a professional, polite and premium dealership. From the warm welcome in a clean and elegant sales area, to the clear and upfront negotiating and financing process, the dealership shined. We both appreciated Jim's knowledge and the care he took to find us a vehicle that met our needs. The sales and finance staff are very knowledgeable and worked with us in a united manner as opposed to the typical car buying experience.

No Name

After owning 8 BMWs , buying from this dealership for the first time was the worst experience I've ever had. If you must buy from them , which I highly do not recommend, make sure you get the things they promise you in writing and don't trust anyone there , including the Sales Manager and the General Manager.

Tim Kelly

Once again we had a great result with a repair with BMW of Stratham,N.H. Our adviser Matt takes all the time needed to review all of the tasks that will be performed. At the time of pick up Matt explains what work was done and offers suggestions on potential issues that may need to be addressed in the future.

Michael Mcmahon

Professional, friendly and great customer service

Cassandra Powers

Pawel is wonderful. He listens to you and does what he says he will do. Thanks, Pawel!

James DiResta

Great service

Kevin Huizenga

Service department is full of helpful, kind personnel.

Richard Marcks

Very efficient. Scheduling on line was easy. On arrival someone (Rick Martin) promptly greeted me and checked me in. Work was not extensive so I waited. Other times I have had a loaner. Waiting area is clean and comfortable. On completion I was notified, given results and suggestions for my own monitoring and planning. All in all ... I'll be back.

Jon DeColfmacker

First visit to BMW of Stratham. Great service and experience.

Wendy Hazen

Took my car right in and checked it all over. Very very helpful in all departments. Plus, I got a beautiful loaner to drive. Let’s me know why I like BMWs!!

ubergeek52289 .

It's a car dealership. The shear amount of haggling you have to do to get a good price is ridiculous.

Slawomir Grzelkowski

I bought a new BMW from Scott Murbly. When I called for an appointment for the weatherproof coating, I was told I must go through the salesperson who sold me the SUV. I contacted Scott (took 3 phone calls before I could speak with him since he didn't return my call) and he assured me he would make an appointment for the service, have a loaner car waiting, and would meet me at the prearranged time. When I arrived, no Scott, no loaner, and no appointment. Luckily, a service rep, Pawel Czwz, did fit us in and get our service done. I appreciate his efforts. My next vehicle will be purchased elsewhere as I am very unhappy with the service from the sales department at Stratham.

Aiden Elwan

Perfect customer service 100%satisfied

Chels Jordan

Very happy with my recent experience at BMW of Stratham. I purchased a 2016 X3 from them. We had the privilege of working with Sovy, who was absolutely amazing! They were great at following through with the process. We had a couple of concerns and everything was taken care of in the proper manner. Everyone that we had the privilege of meeting was extremely nice and professional! Would absolutely recommend them and specifically recommend working with Sovy!

Peter

Car was serviced properly but was not happy when I picked up the car. It was not clean. Had bugs on windshield and front grill.inside was not vacuumed . It is 3O Miles to where I am staying in York Maine from BMW of Stratham but my car had been driven 101 miles since I dropped it off when I got back to York. That means someone drove it 71 miles while being serviced . Why? I drove the loaner 60 miles and added $13.50 in gas before dropping it off. No gas added by BMW of Stratham after driving my car 71 miles and not cleaning it.

Aliza 1

I recently had the pleasure of working with Sovy Sun at BMW of Stratham and it was such a great experience! The day I walked in I was stressed and still shopping around, but without pressure, Sovy gave me an unbeatable price. Right then and there we put a deposit on the car. I called another dealer to see what they would offer and Sovy had beat them by a significant margin. Throughout the process she was professional and made me feel comfortable, so the process was simple and easy. I recommend to anyone looking to purchase a BMW to contact Sovy. Was this review …?

Dennis marquis

Excellent service

Becky Bonardi

Wonderful dealership! By far the BEST test drive ever with Kevin! Very friendly and easy to work with not pushy!

Rick Vanderwoude

I drive by this dealership everyday ... the landscape does not look pleasing nor well maintained. I'm not sure if this a reflection of this dealerships sales or service, but it does not create a good impression.

chipmunk 1003

Great place to purchase a car. No on rushes you and they allow you to take the car for a test drive with really no intent on purchasing a car. Great place!

Ankur Tiwari

They had a decent CPO deal but experience in the dealership wasn't fascinating. I had to ask a couple time and wait for about half an hour to get somebody's attention. Drove to a different place and found people who actually wanted to sell me a car.

Edward E. Rivera-Donato

Overall, it was a good experience. The only difference from other BMW dealers to this one is that other BMW dealers vacuum your vehicle when you take them to an oil change. However, this is only a small detail.

Tom Flanigan

BMW Stratham makes service so easy. When I missed my schedule service time frame they called me and schedule a day, gave me a loaner, texted me what they found and recommended and got my car back the same day. Amazing service!

Christofer Kage

Everyone from the service advisor to the techs are great. Top notch job on my M3.

Michael Morton

Great customer service. Friendly. Got car I wanted at price I wanted. Frank was a gentleman and incredibly helpful and professional throughout my buying experience.

Bhupendra Khetani

Fantastic service and updates by Matt, whom I had never met before. Great addition to your staff

Marissa Eaton

Amazing job!!!!! 10/10

FREDERICK WILLIAMS

Excellent service. They repaired my car on a Saturday. Due to a warranty extension. Adam and Jacob were great. after going to another BMW dealer in Nashua who is horrible. Don't Waste Time Going To Tulley in Nashua they just want your money they don't care about helping you. In my case it was definitely worth the 50-mile ride there and back to get my car repaired will always go to Stratham BMW this place knows how to treat there customers once again Adam and Jacob were great. Best dealership experience I ever ever had. I can't say enough.

wiener03842 .

As always, my service visit was handled expeditiously and professionally. Pawel Czyz’s attention to detail and suggestions ensure my car is running at its best.

Jay Ash

Great service and quick turnaround!

Julie Chiang

Though the product sells itself, my husband and I are local and were looking for a dealership that we can build relationship with. Thank you the General Sales Manager, Mr. Chris Thompson and the rest of the team for helping us find our first BMW that we need and took care of our concerns. We know we will go back again.

Syed Mudassar Naqshbandi

Had an excellent experience. Everybody was very helpful and very professional. Scott was especially superb.