Reviews of Bill Dube Ford (Car Concessionaire)

Casey Gordon

Had a great experience at Bill Dube Ford. Worked directly with Rich and found he was willing to work to get the exact truck I wanted, and I was very particular about what I wanted (which had frustrated other dealers). My only criticism is that there were some long wait periods because of how busy they were and snow cleanup going on, probably could use some additional staff to handle the overload. All the numbers matched what was discussed and the process was smooth. What I liked the most was how personable the sales staff was- more fun than other dealers I've worked with.

Elis Thib

Everyone was nice, direct, and smiled. Very important.

Chris Weeks

Worst dealer in NH to buy a used vehicle from. The sales team is a lieing bunch of snakes. Customer service is a joke. Wouldn't take a vehicle from them I'd it was free.

Jim Thompson

I bought a brand new Toyota Corolla from Matt Trent. It was by far the easiest, speediest, most convenient car purchase I have ever been through. Highly recommend buying a car here.

Hollypurpur13@gmail.com Sofia

Had a low stress car buying experience

Robert Stiefel

I have brought my 2002 Toyota Camry XLE to Dube Ford / Toyota regularly since 2002. They've never made a mistake or done anything less than an outstanding job. The staff are to be noted for their listening ability when I bring the car in and explain what I think might be wrong or need checking. They are courteous and friendly, and by now they all know me by name - sort of like visiting family. Costs are always reasonable.

JAMES JOHNSON

Regarding Purchase and salesmenship of a recent purchase of a 2018 Ford Escape vehicle purchase. My contact rep. Mr.David Azzo and Mgr. Rich Pulsifer --- my experience was extremely curtious, helpful ,professional and positive throughout the entire selection and purchasing process. I will be recommending many people I no to seriously consider this dealership for purchasing of a product sold at this dealership. I also look forward to a future partner in additional sales in my future. Kind regards James H Johnson of 78 Hancock Pond Rd. Denmark Maine.04022.

Colleen Perry

Great communications nice staff thank you for taking care of my car

Donna Arena

2015 Toyota 4Runner: Initially we had uncertainties procuring our desired vehicle with Bill Dube Ford - but John O'Connor and Donna St. Pierre went to work immediately. They exhibited tenacity, resourcefulness, commitment and loyalty. True professionals who demonstrated a very real interest righting a wrong in making this sale a good experience. Bill Dube is your place, and John is your Product Specialist. We would highly recommend using this family-owned business for your new car purchase.

Patrick Grondin

Bill Dube has made the purchase and maintenance of my FRS painless along with effortless. I have no complaints, yet tons of positive feedback. From the buying process to the first "check up" Bill Dube has done everything I would expect and more that I would hope for a company to do. I will definitely be returning for another vehicle.

Shar Tegral

Comfortable waiting area & personable representatives.

Donald Webber

The best! Five stars.

Brian Hughes

Ian in the service department is very accommodating and knowledgeable. Two thumbs up.

Joey T

When I went to buy a car I was not sure if I would be able to doing things with what I had. When I pulled into the parking lot I was greeted asked what I needed and I was straightforward with everything I was willing to do. Even though I spent almost 6 hours at the dealership they broke their backs working in the background to help me get a vehicle that will last me a while. I drove into their lot with a 2010 Chevy aveo, I left the lot with a 2017 Toyota Corolla the payments were in my means, and the protection plan will make sure that my car is still running good for nine years. If this company keeps up with the way he treats its customers, I will have no problem recommending them to friends and family. Thank you Matt Brian and Adam for working with me lady with the shorthair I'm sorry i forgot your name, but I remember that you helped a lot in the process. So for everyone looking for Scott be straightforward don't lie about anything and Bill dube will most likely help you in any situation.

Erin E. Seaton

Great experience. Great deal. Not pushy! Our family had a very positive experience at Bill Dube.

Cncntr8

Update12/24: Stays at one star after being enticed that Richard had been fired and that the new GM really wanted to make a deal to win my business back. After a few days of back and forth they just gohsted on me when I sent a final price match question. No reply. First I must say that Ron in sales seems to be a stand up guy and treated me well. Richard, I believe he is a sales manager "who has been with ford for years", likes to talk big game but not follow through. Had talked about a price for a vehicle through email/on the phone and they promised to best Exeter Fords price no matter what. Interestingly enough they would NEVER put anything about prices in an email, where every other dealership in New England will. But the real issue was that they wanted to rip me off on my trade in. When I tell them I expected more for my trade iinall Richard did was rip up the paperwork and say he will let me know if they find a pre-owned vehicle that I was looking at. The issue was not the price of the vehicle, it was the valuation of the trade in. But he did not even bother to continue the conversation so I continued shopping elsewhere. Basically any other Ford dealership will give you a better price and treat you with more respect. Real professional organization... FYI I got what was reasonable for my trade in and bought a brand new car (actually nicer then what I was looking at, for less) at a different ford dealership. Stay away. Except say hi to Ron he was nice.

Jon West

Just had my Ford Explorer service at Bill Dube's Quick Lane Service Center. The service manager Steve made it an effortless experience. They provided a courtesy ride to downtown Dover and picked me up after the service was complete. I wouldn't hesitate to recommend them to work on your car.

Dennis Okenquist

I happened to be driving by and saw they had a Jeep Wrangler so I stopped in. No sales people swarmed me while I was looking and let me take my time. I ended up speaking to Brian who was very easy to deal with, and super low pressure. In fact, everyone I dealt with during the entire process was like that. They're very straight to the point with no BS. I would highly recommend them to friends and family and look forward to buying another car with them in the future.

Melissa Couture

My fiance and I had a terrible experience at another dealership prior to coming to Bill Dube but the experience here was much better. We loved the non-pushy salespeople that showed us their inventory but gave us no pressure to buy that day. We ended up finding a really nice car that we love.

michael giovan

Extremely unhappy with their service. Kept me waiting for two hours in the showroom after a deal had already been agreed to over the phone. Once the car arrived for me to pick up, the trade in offer was $2500 dollars under the previously agreed upon price. They said that the employee who had negotiated the deal was no longer with the company and would not honor the deal.

Kelly Quinn

this team worked harder than I have ever had a car dealership work to get me into what I wanted for the payment I wanted. Thank You so much David Azzo and Josh Gray!!! Very excited to make memories in my 2019 Toyota RAV4!

Aaron Cortina

They like you till you pay, then they want you to go away! I would not buy from here in the future. Just a note, Ford customer service is bad

Dave Pelletier

Josh was great to work with...and Jerry, GO SOX!!! I got my payment and it was quick and painless. I will definitely go back for my next car/truck deal. I had been to 5 dealers in the last week and they were the easiest by far.

Lisa Vages

The service was excellent. They were on time and have great customer service.

G Yo

Worked with Maria and Kendra over the phone as I was over an hour away. They gave me a 1 day deal, but by the end of our negotiations the banks had closed. We agreed I would come up in two days for the same deal. They were nice to work with. I show up for the deal. I immediately notice the truck has 3k extra miles on it. I specifically talked about the milage on the phone before coming. I'm told it is part of the certification process to put miles on the car (I later find out this is BS). We take it to a 3rd party mechanic. They find an oil leak between transmission and engine, they specify in front of salesperson Tyler that it is NOT from oil service. This is a certified pre-owned btw. I get back and another sales person Jerry say they will look into oil leak but are very dismissive and try to discredit the mechanic. After an hour of back and forth over tires that are 4/32, they come out with the cost and it isn't the negotiated price. Again, need to argue my side and what I was told. It was very disorganized and frankly didn't like being lied to over certain things. At this point I'm with a 3rd salesperson who is nice and I honestly felt bad for. The next day they came back and told me the oil leak was from a "sloppy oil service", that they did when they certified it? Anyway I killed the deal with a lower counter offer. Wouldn't trust this dealer.

Joseph Freitas

Great Car buying experience. Eric was fantastic.

Cameron Lindsley

I had a fantastic experience at this dealership. I usually purchase a vehicle every 2-3 years, and will certainly be back. Bill, Kendra, and Samantha were super helpful in the purchase of my first Ford ever! They helped me with all of my F-150 pricing/option(s) questions via phone before even arriving at the dealership. Once at the dealership, two of their sales managers: Donna and Michael helped me work out the financial details, getting to a number that worked for everyone. They understood my situation, and were very effective in working with me. Josh in the business/finance department, was very knowledgeable with all of the finite details, and put my mind at ease with the stress of buying a car. Thank you to everyone for welcoming me to the Ford family!

Eckho Clark

got pre-approved by capital one so i tried it an came in and everyone is awesome and amazing. they have done everything to approve me and look I'm rolling out of here in a 2018 car whooo go me love this place please have a chance stop in and see them all!!!

Odell Morgan

I do not know where to begin... I had a wonderful experience at Bill Dude. They're sale team is amazing I had the privilege to work with Dalton Ostrye she was able to work her magic and get me into a 2015 Toyota Camry SE. The entire staff here is just amazing people. I cannot believe the quality of service and care that this car dealership provided. I recommend anyone to purchase their next vehicle from Bill Dube. You will not be disappointed. Ask for Dalton she will take great care of you. You will be in great hands. Thanks again to the Bill Dube Team !!!!!!!

Steven Tangen

I bought my 2015 Ford fusion with 57000 miles on it it immediately needed a recall for the bolts on the steering wheel replaced they immediately took care of it before I left the lot took good care of me Brian kept his word on everything we talked about and Matt in finance was good in helping me get into this car and I love it I would buy another car from these wonderful folks I traded in a 2011 fusion for this one what a differancety folks for all that you do and acknowledging our vetrans sincerely pfc steven tangen 101st engr Bn.

Kelly Bauer

By far the worst dealership i've ever worked with!! From sales to finance to the receptionists, all just horrible. Thank you Ann for addressing and fixing my problem.

Jeremiah Loui

I had a great experience with everyone at Bill Dube in Dover. David Azzo, my salesman, was especially helpful in the purchase of my new Toyota truck! I never felt pressured or uncomfortable and felt like they were above all, making sure I left happy. Everyone from the managers to finance really made the process a breeze. Their prices are tough to beat in this area as I did quite a bit of research before choosing them to purchase my next vehicle from. I highly recommend Bill Dube Toyota in Dover and if you do choose them ask for David!

Kristina Kohl

Got the first car I bought by myself here. They were really helpful and walked me through the whole process, and even put on my plates after I got the car registered!

Max Clayton

Had a great experience trading in my car for a truck with these guys. David Azzo made the transaction an easy and good time. Bill Lagrange was a real pro walking me through the finance. I'll be telling my friends.

Walter Atigian

A big selection of vehicles and good prices.

Vance Stickles

Matthew Trent went above and beyond to help me get into my new ford! I really struggled with credit issues as well as being upside down on a lemon I owned! I am beyond satisfied with the way the finance team and all employees got me into a safe and reliable vehicle. Thank you guys so much I’m very appreciative and would recommend you to anyone!

John August Hebert

David Azzo helped to put my girlfriend in a new to her 2014 Ford Explorer. Worked with her to find a suitable buyer for her Jetta. Everything was painless. Would definitely tell you to go see David if you’re looking for a new or used Toyota or Ford.

Amy Wilson

I would like to praise a special person in my car's life. His name is Dan Bergeron and I have known him for twenty plus years. I first meet Mr. Bergeron at Portsmouth Ford. He was the most Knowledgeable service person there. He would go out of his way to explain any and all problems my vehicle had. He was always clear and told me the truth of what had to be repaired immediately and problems that needed fixing but not right now. After many years of outstanding service I followed Mr. Bergeron to Hampton Ford. He continued to serve all four of my Fords. My vehicle is a 2012 Expedition. We know with age comes problems with anyone's vehicle. Mr. Bergeron is trustworthy and overseas my vehicle from drop off to pick up. This commitment takes time and effort while dealing with other customers, job tasks, and every day requirements of the job. Now Mr. Bergeron has moved to Dover Bill Dubes. Once again he is my amazing service person. He is always friendly when I call him about a car problem . He stays calm and talks me through the problems I list off to him. I'm blessed to have found an outstanding service person for all my vehicles. Thank you again Mr. Bergeron for your honesty , service , and friendship. Amy-Marie Wilson

Tod Mott

The staff at Bill Dube Ford were courteous and my Transit was ready when they said it would be. All work seemed to be complete and I appreciate the efforts.

Herbert Boudrot

Ok

Rkiya Noyes

-5! Horrible service! ladies, don't get your car serviced by yourselves, they will have you chasing your tail! I bought my car from them last Sunday, I heard a ticking, I called service on that Monday, took it to get serviced Thursday and the service dept. told me they couldn't hear anything and told me it was the car seat(no, my boyfriend is a mechanic and told me it was the CV joint). The service dept. told me to come back when the noise got louder. I went back less than week later to sogn my loan, they didn't fill my tank up like they said and I tried to return the car because I was walked over by sales and service.

dennis delchiaro

Had a coolant flush on my 2013 f150 , after the flush was performed heater hoses and lower radiator hose leaked coolant , when I showed service manager and the tech that did the flush the leak , the tech made the comment " its not even leaking that much " but worst then that when he did the flush he scratched up the top of the front fender pretty bad , I will never return to this dealer !

Ashley Roberge

Second time going through Bill Dube for a vehicle that could fit our Finacial status and family size. Ann and Lisa worked all afternoon to get us into a beautiful 2016 Sienna. I'm absolutely NOT a mini van mom, well wasn't, until I drove this Sienna, perfect fit for me and my family!! I highly, highly recommend Bill Dube for all your car needs!! We travel an hr for the best dealership service!

Michael Cheslock

Enjoyed my second buying experience at Bill Dube; purchased a brand new 4Runner TDR Pro for my wife. I had the distinct pleasure of working with Andy Boston, a true professional who demonstrated a very real interest in not just making a sale, but making it a good experience. There is no reason to shop around the Seacoast area for a Toyota (or a Ford, for that matter), Bill Dube is your place, and Andy's your salesperson!

John Lovering

Had my second maintenance service on my 2014 Prius at the Quick Lane facility... they were courteous and efficient... both appreciated. They told me that they could also inspect the car for 2016 even though my birth month was about 6 weeks away...so that was much more convenient than having to return for a state inspection. Will return in a few months for next maintenance. Good to know "quality" and "efficiency" can be found right here in Dover!

Gary R Richard

Fast and just what I wanted!

Jeffrey Claude Danis

Great

Robert Dusinberrre

Always satisfied with both service and sales. Fair prices on cars without the hassle. I recommend Bill Dube Ford and Toyota!

Mitch Kalter

I had a very rare problem with my reliable 5 year old high mileage Toyota requiring tow and repair. Ian at Bill Dube service department turned the job over in 24 hours and kept me informed along the way. Made a bad circumstance very tolerable.

Ryan Duquette

My girlfriend purchased a 2006 Impala from this dealer about a month ago after someone crashed into her last one and totaled it. She was very excited to be done with all the stress and hassle of insurance claims and to have her own car again. The dealer was very pleasant in telling us only what he wanted to tell us. He failed to mention that while the car was in their possession, chevy had a recall for the models' ignition, which can affect airbag operation. We also found out during inspection (1 month after purchase) that it is leaking coolant and having problems with the radiator. I am very disappointed to be going through more car stress with my girlfriend and was really hoping this car would be the solid functional vehicle that was presented to us.

Nathaniel Lukens

Remarkably good experience. Knew what we wanted going in there, got a great deal and Brian did a wonderful job making the whole process quick and easy. In and out in a couple hours and would happily go back for my next car.

Chris Pike

Outstanding service from David Azzo, and Joshua. Both went beyond expectations to ensure I was satisfied and got the vehicle I wanted. Could not recommend enough!

upen sharma

What a nice dealer to buy cars? They are so great dealing with customers. Great cars in affordable prices. Good sales person works here especially, Brian Doyle. He is great.

leslie davidson

Typically we dread the car buying experience, but Eric and the staff at Bill Dube were wonderful and made the experience painless and stress-free. They answered all of our questions, took care of the small issue we found with the car immediately since we came from Portland, and gave us an excellent price. I would highly recommend visiting this dealership for your new or used car purchase.

Shane Cox

Great place to purchase a vehicle. Pleasant service with a nice atmosphere. I would recommend anyone looking for a new Ford or Toyota to look here.

Rick Dean

Staffed by a bunch of racists, the most unprofessional setting I’ve seen in my life. If you could be a fly on the wall you would here several racist jokes on the daily. All the way up to management, no filter. Salesperson Erik should be slapped across the head for the punk that he is.

Noelia Hamilton

Client Care & Business Development Director, Richard, Senior Sales Consultants Andy and Donna are AWESOME! I traveled from MA to their location in Dover, NH as they had the vehicle that I wanted and we made the deal - I am happy with my purchase, thank you!!

Chris Sawyer

Amazing experience! Bought my 1st and 2nd cars at Bill Dube as a teen and had great experiences. I just bought a 2019 Ford Raptor special order with Bill LaGrange as the Salesperson. Of the 20 or so vehicles I've purchased in my life, the experience from start to finish was incredible. Bill Dube beat out other dealers in the area that were trying to get my business and Bill LaGrange made promises that he kept. Professional, personable and a great communicator. Josh in the finance department was excellent too. Made our early Christmas gift to ourselves a memory we'll cherish forever! Thanks Bill and Josh and Bill Dube management, you have a customer for life!

J Hsu

I would give 0 stars if possible. The WORST car buying experience I have ever had. I went in to buy a 2016 Tacoma truck. We negotiated an agreed price on paper for a specially ordered configuration. I go to the dealership with full cash payment in hand only to have the price switched on me. Their excuse was that the SALES MANAGER who finalized my deal, Donna - someone who said they had 30+ years experience with the dealership, made a mistake on pricing. Therefore, the customer had to eat the cost for their mistake. Ann, another sales manager, was less than courteous, and basically told us to take it or leave it. Keep in mind, I had waited a month for this truck's delivery, and they had this same amount of time to realize their mistake, contact me, and to work something out. BUYER BEWARE when going to Bill Dube Ford Toyota. They do NOT honor written contracts even when they are given out by management - it is basically what ever the finance department wants to charge that very moment to meet their numbers. I will be filing a formal complaint with Toyota Corporate offices. This really looks bad for the Toyota brand if they condone these type of practices when selling cars. Debbie Dube - if you can make this right, I'll reconsider this review and my discussion with Corporate because I believe in second chances and good business relationships.

Jean Manni

Great experience. Ask for Ron.. he was the best!

aneesh Sukumaran

Great customer care team, friendly

Dennis Harrington

This dealer is very crooked. I have taken my Ford there twice once for recall work and once for oil change and tire rotation and both times I got my car back it had something else wrong with it that wasn't wrong with it when I dropped it off and then they tell me the exorbitant amount they will charge me to fix it!!!!

Sharla Bourassa

Great experience! Everyone was so nice and worked really hard to get the price and payment I wanted. When a huge rain storm came in during my transaction Chris pulled my trade and my new car into the garage so I could transfer my belongings without getting wet. Absolutely fantastic service, fantastic atmosphere and amazing people.

Maureen Fitton

I REGRET doing business with them. Should have stayed with McFarland Ford. As soon as you Drive away they have forgotten who you are. Been trying to get a key code for my vehicle for nearly 3 weeks now. Still nothing!

J.P. Vaillancourt

They sent me out the door with a signed contract then call me a month later an said inhad to come in an re sign a contract or they were gonna report the car stolen. Forced me into a contract with a much higher rate then i agreed to when buying the car totally screwed me over big time. Ill never ever buy a thing from this place.

Mark L

Bought a used Rav4 from them 5 months and. Got a great deal. Love the car.

Dan Brown

These guys get the job done!! Went in expecting a used car and walked out with my 1st brand new car!! David Azzo was perfect in getting me in my 2019 Escape

NARENDRA ACHANTA

Great service!! I am from michigan on a trip to meet my friend in NH.. had a problem with my mustang and guys here fixed it in no time without delaying my stay !!

Riza Pahlevi

David Azzo ..thanks for your help . I got really nice truck.

Faye G

Avoid at all costs! Car went in to have a PTU seal replaced...."Joe" calls me and tells me I need a whole new axle because the axle boot is torn...wasn't having any noise or problems that would suggest that and myself and someone was under the car just the nigh before and didn't see any torn boot. They want to do the work for $600 (a boot costs about $15 and an axle about $65 and it's a quick job)...I tell them not to touch anything else on my car but the ptu seal....I go to pick up my car and it's still on the lift...and no one is working on it...so I complained...."Joe" keeps telling me my car is going to make noise, which I thought was odd since the car hadn't made a peep since it had been driven. I drive the car; I now have noise taking corners...the next thing you know...my power steering fluid let's go and I lose steering...it's gushing.....car is inoperable and now I have to get that fixed. Coincidence? I don't think so....

Drew Resendes

Great place to do Business! Go see Ann Morin

gina semprini

Buying a car was never so easy! Brian was knowledgeable, pleasant and up front about the financing. General Manager, Jerry, was equally as friendly and helpful. Would definitely recommend and come back again.

Mitch Leocha

I would never buy a Ford from dube or any other dealership. My nephew bought a brand new 2018 f-150. He got deployed to Okinawa japan a week later. I am storing his truck for him. I tried to start it a couple of weeks later and the battery was dead. I had it to

Heath Buskirk

First time customer. I came in to have a new key with key fob made and was quoted a price of $239. After the programming was completed I was given the itemized receipt totaling $240.20. I asked what the extra $4.20 was for and the associate showed me on the receipt the charge was for an "environmental fee" and it was for things like oil changes or tire changes and the like. I asked her why I was being charged this when I only purchased the key and key fob. She didn't know but was able to have a manager come over and explain it. The manager gave an explanation that the computer couldn't distinguish between services. I argued that the charge was just a way for the dealer to make a few extra bucks on every single transaction. To his credit the service manager did offer to credit me the charge but in reality it's not about the measly $4.20 it's about the principal of being honest in business. This was my first visit to Bill Dube Toyota and I will most likely go elsewhere.

Chelsey McG

Great place, except Ian in service will talk to you like you're an idiot :D Other than him, great place. Edited from 4 stars. After numerous request for a call back from Bill (service manager) 5 to be exact, I got a call today saying they were unable to help. That's so fine, it happens. The lack of communication, horrible customer service & attitude from the service staff leaves a lot to be desired. Reported them to Ford & Toyota corporations. I hope they replace their service staff management, I used to love this place.

Tammy Shaw

David Azzo was so great help me get a great new suv with low interest I would recommend going to see him at bill dube if you need a vehicle awesome person and everyone there was very helpful

cameron cully

I’ve left my fair share of poor reviews for car dealerships but i called many dealerships and Bill Dube by far had the best customer service and got me the best price on a 2018 Taurus SHO. Donna was great to work with. Much recommended

jason haberstroh

Pleasant experience as always !

VividWorks Production

The pleasant folks at this local Ford dealership are fully aware that a car buyer has a number of alternatives to buying from them. They make the choice to buy from them incredibly easy. They look to understand what it is you want & need and where you are currently on your buying journey, very politely "tease" out from you why you haven't yet bought from another dealer and straightforwardly ASK if there is something they can do differently that might make a purchase more likely with them. To sum it up; they not only take special effort to do the right thing, they go out of their way to do it right.

Erica Amaral

Chris was wonderful to work with and made the whole process extremely easy! Would definately recommend Bill Dube Ford to any looking for a great deal on a used vehicle!

Robert K

Great overall experience buying my Toyota Camry at Bill Dube in Dover. The salesman Dave Azzo was professional, polite, and very knowledgable about the cars he showed me. I will recommend any and all to look for a car at this dealership, and go see Dave, he will steer you in right direction!

David Raser

I spent about two months attempting (through numerous dealerships in the Lakes and Rochester areas) to find a specific Ford vehicle. I got the run around from most dealers, none seemed inclined to assist. When I contacted Dube they indicated they could order the vehicle for me with a credit card deposit. Dube Ford also honored my USAA vehicle pricing quote. I was required to go to the showroom to sign off on the order. Approximately 2 ½ months later the sales person called and indicated the vehicle had arrived. I drove to Dube, provided them the balance owed on the car and left with my vehicle. The entire sales crew was fantastic, no pressure, honest and fair. Will buy my next Ford at Dube.

Jean Luciano

Great service

Scott Nicol

Friendly and helpful service advisors and free pop corn!!

Kris H

John O’Connor was fantastic throughout the entire deal. He wasn’t pushy, thoroughly knowledgeable about the type of vehicle we wanted, made us feel comfortable and had everything organized and ready when we picked up. Couldn’t be happier with our purchase.The price we received was very fair. He even gave us a tour of the dealership and service center along with a full tank of gas. Will definitely refer other to this dealership.

Chris Cruthirds

I was in search of a used car for work and came across Bill Duke Toyota. I had one of the best salesmen. Payton was very helpful and made shopping for a car an enjoyment. This will be mo go to dealership and Payton will be the salesman i use.

Eddie Badger

I could not get a call back for a week before I gave up on them . It was always "sorry we have been so busy". I was trying to get a particular vehicle quick anf if they where unable to do that i wish they would have told me in the first few days

Seth McCall

Not impressed the parts department at all they should terminate all their parts department employees and start over from scratch all of them are rude not customer-focused. However the Personnel in the service department are extremely nice. One thing that people might not be aware of is that bill to be typically overcharges for all their parts typically 10 to 20% more than the other Ford dealerships around so like they say let the buyer beware

Bruno Ferrari

Excellent Salespeople and Service Department.

Sabrena Wright

DAVID AZZO was so nice and made my car shopping very easy. I live more then 2 hours away he had the car full of gas and ready to go along with the paperwork so I didn't have to wait around. He was great from the first phone call right to the very end when I left the dealership. He called to make sure the car was okay and I told him I will definitely purchase another vehicle from him.

Ana Zayas

Good service

OurCountry IsScrewed

Very disappointing buying experience. Thankfully I got up and left without money changing hands. The ordeal had the stench of a "bait and switch". I was given a price on a vehicle. I go in and continue working with the salesman to then learn that the vehicle was sold (which is OK, because I dragged my feet a few days and knew the risks. This piece I am NOT upset about.). We began looking at alternatives and found a different vehicle that would fit what I was looking for. Then over comes a sales manager with the salesman I was working with. I then learn that the price I was given COULD NOT be honored because a mistake was made in counting one of the rebates twice. The Sales Manager even made a comment that she couldn't even sell that vehicle to her brother for that price. Apologies were made up and down, but nothing was done to try and make it right by the customer (me). To try and salvage something, I offered to buy a vehicle they had on their lot so as to not have to involve a dealer transfer. I knew this vehicle has been sitting there for quite some time. I upped my price above what initially drove me to Bill Dube and asking they try and meet me half way - to try to make up for their "mistake". Nothing doing. $500 extra is all I got. I feel bad for the salesman - I was looking forward to doing business with him. Clearly this sale was lost due to mistakes/malfeasance in the back office deal room. Bill Dube Ford had an opportunity to win over a new customer (having never done business with them - or Ford for that matter). A failure to try and correct it and make it right by a customer with a checkbook in hand is disappointing.

lissasioux .

I leased my car from them 3 years ago- not a great experience, lied to up and down, as is the norm I guess, but still blatantly sneaky . Unbeknownst to me, I left with a lease contract that had a blank mileage line (i.e. wasn't specified 12k or 15k per year lease). I asked for 15k and thought i was paying accordingly. Found out when turning my car in , 3 years later, that Bill Dube had sent a fax to Toyota a few days after my lease making my contract 36k and FORGED my signature! yes you read it right, when Toyota sent me a copy of this lease modification with my ridiculously falsified signature i was shocked. And so the battle begins (where I am now) of trying to get Bill Dube to do the right thing, just call Toyota and admit a mistake was made (not to mention illegally signing my name) so the crazy bill of going 8k mile over my lease can be waived!! Otherwise I stand to pay a hefty fine because they neither filled out the contract correctly, and additionally amended it without my knowledge! STAY FAR AWAY. I am preparing myself for the reality of actually needed legal representation. It's absolutely ludicrous they refuse to admit their mistake to the possible detriment of my credit!

Sam E

Don't have much experience with buying cars so I can't say whether it was good compared to other places, but I needed a car and they got me into one right away, very good service. Their garage is great too, not much more expensive than any other garage and they offer loaner cars as well. Again, this might be fairly standard service for car dealerships, I wouldn't know, but I think it's great.

Marcel Bartley

This is my second new vehicle purchase at this business and I was treated wonderfully and professionally in both instances. I am surprised at the other yelp reviews that seem to totally contradict my experiences. I just purchased a new 2016 Ford Fusion which they gave me a fantastic deal on (I am in sales folks and know a deal) plus they gave me all the money and then some for my trade in. I think that Bill Dube Ford Toyota Scion is the place for purchasing your new vehicle. I have also had great service in their Quick Service facility next door. Thank you Eric for accommodating my busy schedule and delivering test drive cars to me in Portsmouth and for getting my truck reviewed so that I didn't have to wait around. Jerry the final negotiator was great at getting me to the bottom line and making it work for me. I will be back down the road, maybe to buy one of those hot new mustangs (if my wife lets me that is). :)

Subhodeep Dutta

Local toyota and ford dealer in dover somersworth rochester area. This is not one of the bigger dealers but staffs are pretty friendly and service is quick .

Matthew Hicks

Good experience

Chris Pratt

The folks at Bill Dube Toyota are fantastic. The people are professional, the place is clean, and the process was quick and hassle free. I would recommend anyone looking to purchase a Toyota or Ford visit them and ask for Josh Albanese, he'll tee it up so you can drive it home!

John Thomas

I AM DISGUSTED WITH THIS DEALERSHIP'S SALES AND CUSTOMER SERVICE. NEVER RETURNED CALLS WHEN TRYING TO BUY A VEHICLE AND THE SERVICE PRETTY MUCH LIED TO ME AND TOOK ME FOR MONEY AND MISDIAGNOSED EVERYTHING. I WILL BE SURE TO LET AS MANY PEOPLE AS I CAN KNOW!

Mark Fera

Excellent service with a smile!!!! They meet or beat my expectations every time!!!

Benjamin Slama

I had a great experience today at the Bill Dube Ford Dealership. Brian Doyle and Jerry Comfort helped me a lot with buying my first car. They showed me different cars that were in my price range and helped me decide what the best deal was for me. I highly reccomend the dealership and will go back in the future!

Dan p

They were great and went above and beyond. Dan Patrick

Abbie Ashford

When I arrived at Bill Dube Ford, Andy Boston immediately greeted me. He was friendly, helpful, and determined to make sure I walked (or drove) away with what I was looking for. He ensured that all of my questions were answered with confidence and detail. At no point in my visit did I feel pressured to make a purchase however confident that I was making the right one. This experience erased the idea that many buyers have about dealers and dealerships. In no way did I feel that Andy was only doing it for his dime or convenience. I will NEVER use another dealership or dealer. Andy's efficiency and positive attitude made the experience and atmosphere stress free and enjoyable while I made the decision to drive away in my RAV4. When we went inside to figure out the logistics of the purchase Andy showed his strong will to have me leave in the car I fell in love with. He worked with his management and financial team and together they created exactly the deal that I was looking for. I don't have amazing credit and they made the phone calls and sacrifices to make sure that I was happy. I would also like to mention how attentive and welcoming the Bill Dube Quick Lane is. Since I had my last car I have been going there and like I said about the dealership, I will NEVER go to another location for a service. Thank you Bill Dube and a HUGE thank you to Andy Boston!! I recommend this location and dealer to my greatest ability.

Miss Kindness

If I could give 10 stars I would! My experience the last few days was short of Amazing! I signed papers at a local Toyota dealer who was ordering me the 2019 Tacoma Sport Double Cab in Calvary blue this past Saturday. After pushing me hard to buy either the same truck in cement color or off-road in Calvary blue which they had on their lot, I said I want them to order it in Sport edition in Calvary blue. The sales manager said the truck would be there by Wednesday after signing papers and $500 deposit. They wouldn’t budge much on their offering price. I was on my phone for hours trying to find my dream truck in stock. I called dealers in Massachusetts ex. Herb Chambers and Bock. No one had it in Calvary blue but could order it but price was more than what Rochester was offering. I even called Berlin City Toyota in Portland and a dealer in Saco and no one had it. I happen to see late Sunday before heading out of town for a few days Bill Dube offering the same model for less. I called and spoke to a lovely lady answering the phone by the name of Lisa who had me speak to sales manager Michael. Michael said as long as I haven’t left the lot with the truck, I could back out of the deal from the other dealer and still get my $500 deposit back. He said “ I can get that truck for you in Calvary blue with Tonneau cover, moon roof, JBL speakers and leather seats for the same sales price on similar trucks on his lot”. I was stunned!!! Not only was I paying almost $500 less than the competitor but also an upgrade in trim package. I gave him a deposit over the phone while driving to NY and he said I would receive a call when it came in. On Tuesday I was contacted by a lovely sales associate by the name of Brooke. She said my truck was there and I told her I could stop by Wednesday to sign papers and take the truck home. Later that afternoon, she sent me a video showing the truck inside and out. I thought that was awesome to show me a video of my new truck while I was several hundreds of miles away in New York. Finally when I came Wednesday morning to pick up my new truck, I bought Lisa, Brooke and Michael lunch which consisted of freshly made lobster rolls from Newicks to show my deep appreciation for them to go out of their way to find my dream truck. Also, Matt E. was nice. Sales associate Brooke took the time to explain everything on how my new truck operates. She even spent time hooking up my iPhone to blue tooth and Entune which was something I thought I would have to do on my own and saved me hours of my precious time! Lastly, I purchased my Camry from Bill Dube on 6/24/1998. Yes 1998! And it was signature and title by a Deborah Dube VP. I guess many years ago she must have been the VP. These associates treated me like family! I will do all my service with them as well as recommend friends and when my wife’s 2012 Honda CRV needs replacement, I will contact these very friendly associates at Bill Dube who I know will deliver this same experience to purchase a Rave in the future. They treat you like family!! Never had that experience in my 54 years and of buying multiple cars. Bye bye Honda!! Kudos to the Great staff of Bill Dube Toyota!!!

Buddy Harris

Wow. Such nice people. Sales managers were terrific.

David Cioffi

Brought a 2018 fully loaded toyota tacoma trd off road from David Azzo, and I am very satisfied with David as a salesman and also Bill Dube as a Dealer. When I am in the market down the road for a new ford or Toyota, I will used both Dave and Bill Dube again.

Bob Phillips

They chase you around the floor sometimes you have to hide in the bathroom lol

Rainbow The Macaw

Great service department.

nfurlong88 .

I was in a terrible deal for years with a Nissan dealership and still, after 4 years, upside down on a car I had been unhappy with since day 1. Brian Doyle from Bill Dube saved the day. He got me into a brand new car and helped me negotiate an amazing price. Not only that but they knew I needed to get home to sleep (I work nights) so him, his wife and a few others all worked together to do the paperwork and get me out the door in a beautiful brand new Ford Escape. If you're looking to work with an establishment that isn't pushy and a sales person that isn't your typical sales person... go to Bill Dube and go see Brian Doyle.

Debra Meattey

Sleazy, slimy snakes!!!. I won't go into the details as it is a long cumbersome story, But Donny in service tries to blame everything on the customer. Continuously made excuses for why the car was broken and why it was my fault. Even though it was running perfect fine until the cable that was recalled snapped. I will NEVER use their services again. I honestly had the worst customer service I've ever had and this is the first review I've ever taken the time to write but want to save others from dealing with similar situations. Save yourself the aggravation and find any other Ford dealership in the area. WORST SERVICE EVER!!

Jodi Kelly

I would highly recommend choosing this dealership for your new or used car purchases. The salesman, Brian, and Joel in the finance department bent over backwards to make an excellent deal happen for me that no other dealership could match. The whole time I was treated with dignity and respect and because of that, drove away with my new car that night. While I swore to my husband if I bought a car there I wouldn't have it serviced there because it's in an area I don't normally frequent, by the end of the sale I felt as if I'd been adopted into their family and wouldn't go anywhere else to have my car serviced. This is a family owned business and that sense of belonging just resonates the whole car buying experience when you're doing business with them.

Jill Lockhardt

I brought my car in for routine maintenance, with a couple additional issues. I was kept informed through the day about the issues. I was very pleased with my experience.

josh merritt

I was asking for a pretty low price on a new vehicle and the sales manager was very rude about it. Saying that asking for that price was unreasonable and insulting. I wasn't demanding it or anything like that. I told them that I would buy the car here right now if they could do it, otherwise I was going to look at another dealership. I was asking for $500 cheaper than what I already got offered at another dealership for the same exact vehicle. I left and they called me the next day saying they could give me the price I asked for! I guess it wasn't so unreasonable of a price request after all.

Joel Ponte

Have bought 4 cars and a Suv. Use their service department exclusively. They have been great. Have the car sone when promised point out any problems they see coming up.

Nancy S. Merritt

These are Awesome people to work with.... The purchasing of a 2016 Ford Fusion 4-door sedan was a pure delight... Brian Doyle is an awesome salesman, kind, patient and not aggressive... totally understanding and extremely accommodating... Everyone here is really a delight to do business with... The Car is an absolute wonder to drive... great accessories and easy to learn... one of the best things even though it's a sedan it drives like a sports car--- corners beautifully.... if you're looking for a car and a good deal PLEASE come to Bill Dube Ford... they're very accommodating and a Joy to deal with.... ____--Additional Information______

Sharlotte S

Terrible service. Very antiquated in comparison to other dealerships we have been to.

Bill Kramer

I have had nothing but good experiences with these guys. I have a 2003 Tacoma and I do all basic work myself, ( oil changes and whatnot) but I knew it was time to get all the big things checked out as the mileage is getting near 150,000. I had them do a comprehensive evaluation of what needs to be done to keep it running for the next 150, 000. I felt that they caught some major problems before they got worse and offered sound advice of things to consider without being pushy. Got my truck back and could not be happier. Most people think I am crazy going to a dealer, but for me I feel good knowing that it is done right even if it cost a little more.

Renée Allen

An incredible experience with Bill Dube! A week before stopping in, I was finally done fixing my ‘03 Sonata. Too much money wasted on an old broken car. But I realized I was 18 and got a cosigner. Immediately when I walked in I was greeted by the same salesman who had sold my Mother and stepfather multiple cars, one just after I got mine. Brian, our salesman, is an incredible employee, as is Donna, one of the managers. Both helped me the whole time once I stopped in to see the ‘09 Focus I had found online and I absolutely fell in love with the cute car. Despite being on hold with USAA for 2-3 hours (which Bill Dube had nothing to do with, USAA just has terrible customer service), I had a great time there, I was offered water, hot coco and food. Every other auto dealership should take note from Bill Dube. They treat their customers with upmost respect, as the customer should be. They offer complimentary beverages to keep you happy. They will be by your side the whole time until you find the car that is right for you. But most importantly, these are genuine people, who genuinely love their jobs and care about you. I highly recommend Bill Dube for anyone looking to buy a new/used Ford or Toyota, or for a new teenage driver to pickup their brand new whip!

Michael Doherty

Excellent sales people and staff, cannot say enough good things about Bill Dube Ford. They listen to you and your situation and work with you. They work as a team and it shows in the way they took care of me and my needs. Everyone here is very professional, friendly and easy to talk too. They made buying a vehicle an easy and enjoyable task. Special recognition goes to Ann and Brain for going above and beyond to make my vehicle buying experience wicked awesome!!!

Scott Porter

After buying a brand new tundra the salesman broke my key in the ignition. I probably should have gone somewhere else at this moment but I figured they would be good on there word. 6 weeks later I'm sitting on a Saturday for over 2 hour to get a the key they broke replaced. My advice is go to any other dealer.

Robert Allard

Fantastic. Great help. Great deal. No high pressure sales people. Happy customer.

Norm Sanborn

Thanks for a great open house tonight

Conor Van Gennep

David Azzo was my salesman and I could not be more pleased with my experience. I was between a F150 or a Tacoma and David was more than willing to bring out all variations of each truck and helped me putting my two car seats in each truck. He was personable, friendly, and when I decided on the Tacoma he helped me locate the exact one I wanted and coordinated the pick up of the truck because they didn’t have the exact one I wanted. I was very impressed with this because other dealerships had tried to push me into one in their lot, but Dave made sure I was happy with my purchase. I would highly recommend this dealership and will definitely be back.

David Bucciero

We've been going to Bill Dube Ford/Toyota for years. We use their service department and have purchased vehicles from Bill Dube

Thaweasel1 .

Super nice people, no pressure atmosphere, client first mentality reasonable pricing can't beat that with a bat.

John Gaudette

Hi, I was looking for a TRD Pro, Bill Dube had one coming in and asked to see my vehicle for trade in value.The sales people and staff were very friendly and knowledgable. They gave me a higher trade in value than a previous dealership offered.Paper work was fast and easy and my vehicle was ready when promissed.Thanks, John

j fowler

A good place to buy a car. Very good selection and service. The place to go if you want to get a Toyota. Service department is incredibly compatant and transparent. Will not nickel and dime you to death on trade ins and have tons of financing options and will strive to make sure you are fully satisfied with your purchase.

Afzal Khan

Recently I purchased Toyota Corolla.... It's a wonderful experience with Bill Dube. Their salesperson like John O'Connor are very professional and experienced person. They understand your budget, need and time. I'll recommend to by friends , if they are looking for car atleast once visit to Bill Dube and meet person like John O'Connor, I can guarantee they will definitely make a purchase.

Evan Garland

Love the service team here!

Justin Menter

Five for customer service ..four star for the run around

DaveIn NH

Very good experience, start to finish. My car was hit and totaled so I needed a new vehicle. I did some research online, scheduled a test drive at Bill Dube, and got the vehicle I wanted with no hassle, no pushy salesman, and no run around - exactly how I like it. The salesman, David Azzo, was friendly, knowledgeable, and seemed genuinely interested in making sure I ended up in the car I wanted. I'm very satisfied with my purchase and my experience at Bill Dube Ford.

Amberlyn Walsh

My car died last weekend (RIP, mainly to my sanity) and I knew immediately I needed a new car and I wanted a Ford. I went to this Ford dealership and worked with David Azzo to get the Ford Fusion I wanted. He was really thorough and made the seemingly stressful process of buying a car a lot easier. I also worked with Karin (hope I spelled that right!) in financing, she was extremely helpful with all my questions and concerns as well, and helped us to get the best price for our warranty. Both were very patient with me when they could see I was getting a little stressed over the first time financing a vehicle. Will continue to bring my new car here for all my needs! - AW