Reviews of Best Ford Lincoln (Car Concessionaire)

Michael LaPorta

I asked for the spilled oil to be cleaned up after the oil change, was told that the tech cleaned it up. 10 minutes into my drive I smell burning oil, at over $100 for my cars oil change I expect not to smell oil, especially after I stressed that I would like it cleaned up. This makes the 3rd and final time I take my car here for service. I drive about 40 minutes just to go there for service and they showed me 3 times that it's not worth the trip UPDATE: I wasn't looking for anything for free, I did take it back for another oil change, the technician noticed that the rear pinion seal was leaking which it had been since the day I purchased the car. I made an appointment to have it replaced under warranty. I'm sure that is not the issue and I won't know until the next oil change. If it were indeed the rear pinion seal that I was smelling then it would have been all the time and not just after an oil change. I did add an oil catch can since my last service and I'm hoping that will resolve the smell of burning oil after an oil change that lasts for a week...... more to come after my next oil service

Laurie Streeter

HORRIBLE-I did not even want to give one star-these people could not even take a phone call on a weekday. It took 3 phone calls when I just needed to get a copy of a key made. First call left me on hold until it disconnected me, second call the service guy said I needed to hold, then I heard "lunch time" and was on hold for almost 10 minutes, last time I called to let them know I had to come to get an old school basic Ford key made (NOT even a key fob one). Upon arrival at the dealership there were apparently all sorts of computer issues and overbooked customers and it took forever to get this simple thing done. Already had a bad feeling about them based on the inability for them to deal with simple phone calls but decided to give them a chance anyway, NEVER again. Will be going to Autofair from now on.

Peter Rondeau

UPDATE: GM Michael Frassica refused to issue a correction with the credit bereu and also threatened not to do it until my review was removed! NH DOJ Attoryney General has been contacted.*** Wish I could leave a better review, but the truth is they forced us to apply for credit even when we had financing lined up. We walked In with a pre-approval from DCU, and just needed a purchase and sales agreement to finalize the loan. When confronted on this they basically told me “too bad”. I even called them later to discuss it.. they said they would call back and they didn’t. Now the GM is refusing to do the right things.. Stay away from this business!

Rick Corsini

I was shopping for a new truck and Best Ford was the last stop for the day. Salesman Mike Scott came out and help with questions about a truck I was interested in and was helpful in me making a purchase that I was looking for. Thanks

Paul Bracchitta

Top-notch people and service! I was a new in the area with a recently purchased used car, so I was a little apprehensive about where I took it to get serviced. Really glad I went here, the guys here are friendly, straight-up and fixed the issues I had. Wish I was staying in the area, I really appreciated their expertise and friendly atmosphere both times I went. These are the people you want working on your car, hands down. Thank you Craig, Tyler, and Gerry, take care!

Brett B

Great experience at Best Ford. Had a very smooth transaction with Brandon. He's knowledgeable and made the transaction quick and easy.

Richard Jones

I'm anew customer. Promptly greeted when I arrived. We reviewed the service to be performed. Estimated time to complete the 90K service was one hour. I went for lunch. When I returned one hour later my car was ready to go.

Keisha Madeira

Wonderful experience! Mark and Peter were great! They made the entire process extremely smooth and ultimately ended up getting me an AMAZING DEAL ON MY BMW!!! My dreams have come true! Thank you guys & thank you Best Ford.

Hildeberta Vicioso

Thank you Michael Scott for a great buying experience thank you for being patient with me and having the knowledge. Ince again thank you sincerely yours Hildeberta Vicioso

Dawn Roy

Craig Fenlason is an awesome guy best service we ever had.

Pok Lee

Good buying experience and good service after the sale.

Juan Tejada

Kind and corteous staff. Amazing, fast, and reliable service!

Mike Iannalfo

This is by far the worst dealership I’ve ever been to. They have a horrible service department and an even worse sales department. $2000 and 4 trips to the dealership later and my repair issue still not fixed. I also inquired about purchasing a new vehicle i was so fed up with the one I’m driving. At which point they valued my trade at $10,000 less than other ford dealerships. I’d also add that this vehicle was purchased at Best Ford in 2016. I asked for a refund for the parts as the issue I went in for was never fixed. I was refused a refund and told there was nothing wrong with my truck. We’ll be going to small claims court.

David Smith

Mike Scott and Sonya went the extra mile to help me find the vehicle that best suited me! I couldn’t be more happy with the decision I made!

Craig Foti

From start to finish, no hassles. Working with Paul and Ray was effortless. I will be purchasing my next ride from them very soon. Great all around experience!

Kenneth Buenaflor

I have purchased several cars from this dealership. I have been very happy with there customer service. They are the lowest priced store in town!

Audra Millhouse

Thanks to Michael Scott for helping us out on a great new Edge and offer. Funny guy too!

Melissa Landry

I had an amazing buying experience! My salesman Ryan laliberte, he was very knowledgeable and the process was very quick. I definitely recommend Ryan if you’re in the market to purchase a vehicle

bobbi jane plummer

We went to see what we won from the flyer in the mail. Seemed like they took there time and they wanted my life story to get a dollar scratch ticket. Didn't win lol.sales people were nice but unfortunately was not there to buy a car.

Evan Marot

Recalls completed in a timely manner

Barry Kendall

Smooth clean transition Mike and Darrell from sales were great saving me lots of time with this transaction. thanks guys

Jared Bernal

Peter on the sales floor is the best person to work with. He did so much for me and helped me anyway he possibly could. I cannot give that man enough credit, and I recommend everyone to talk to him.

Fiodor Pugachevsky

I'm really happy with my purchase of 2018 Ford Escape at Best Ford in Nashua. All staff was really friendly and knowledgeable. I got the actual price I wanted, and negotiations did not take a long time. As soon as price was negotiated, I left dealership on the car in less than an hour. I want to tell the special 'thank you' to my sales representative Mark Lynch for all his help and trouble-free experience.

Jean MacDonald

Had a great experience and my salesperson Michael Smokler went above and beyond to help me. Again great experience and would highly recommend

Bryan Buchholz

Good experience with salesperson Michael Scott.

Sofia Opens toys

Just purchased my new truck at best ford in Nashua I was helped by Jeff who Gide us tru the hole process Never feel pushed or forced to buy like other dealers Willy recommend this place They are amazing

Cassidy Alves

they held my car for 2 days to do a 1-2 hours service to my air bags. they said it would be done in one day and never called to tell me it was done just to have to wait another day. i called again and was told he'd go check on my car, after now almost an hour he hasn't called back.

Molly Desrosiers

I called for an open recall on my truck and they took me in right away and had it fixed quickly and had me on my way. Great response time.

SnoWwFlak3 .

I can't stress enough the price and quality of service I was offered by Michael Scott and the amazing financial Manager. Michael Scott helped me from the beginning and the end to make sure my purchase was completely satisfactory. I hope he gets promoted ! Thanks for being amazing :) I hope to stay in touch.

Phil Tremblay

Service was completed in a timely manner. Service staff was professional and suggested additional service that might be beneficial without being "pushy".

Michael Simeone

I bought my 2018 F150 yesterday and I cannot say enough good things about the team at Best Ford. Mike Smokler was very knowledgeable and extremely expeditious with the entire process. He was absolutely the best salesman I have EVER had the pleasure of working with. A+++++! I will be buying from him for life. Mark Colquitt the finance manager was extremely efficient and has a great sense of humor. I genuinely believe I got the best service of my life. I will be back very soon for my wife's car!

Melissa Amyot

I went to Best ford and worked with Marc Houle in purchasing my 2018 Dodge Durango. I couldn’t be happier about the process. Marc was very knowledgeable and patient with every silly question I asked. I recommend anyone searching for a new or used vehicle to go see Marc Houle you wont be disappointed. He was even kind enough to come in on his day off because that is what worked for my schedule!

Bonnie Perry

Bought my 1st dealerships car here this month. NEVER AGAIN! 1ST they tried to sell me a used car valued at 23k brand new for almost 27k, then sold me a vehicle they had no legal rights to sell as they didn't have the title, took over 2 wks to get the title, in the meantime the staff in finance and sales wouldn't return my calls ( I eventually began dealing directly with the GSM) was finally able to get my car on the 24th of march after purchasing it on the 11th, they LOST all my sale paperwork and said they would overnight it to me (finally got it today 3/30/19 and I had to drive from Massachusetts to NH to get it), they also went and registered the car for me... and wrote my personal check out for over $1400 to the mass rmv to cover the Sales tax that was included in my loan, when I caught the mistake they tried to tell me they couldn't cut me a check to cover the difference until the next day, nope, I had to flip out to get the check that day so as not to overdraw my bank account, after all of this there's "nothing" they can do to makeup for the level of inconvenience and aggravation caused by purchasing through their inept staff. Additionally, there was a speaker box with subs in the trunk when I test drove the car, the salesman made a HUGE deal about them, guess qmwhat wasn't in the trunk when I picked my vehicle up? They also never cleaned and detailed the vehicle before I picked it up. I will be calling corporate 1st thing Monday morning. My family has bought Ford's exclusively for many years (4 brand new in the past calendar year, my next car will be a Chevy. What a nightmare. My cousin warned me these guys were a trainwreck waiting to happen, next time I'll listen.

David Almeida

I am currently in the market for a somewhat cheap car. I found a car I was interested in - a Honda Civic, listed for $4,000. I was ready to call the dealership so I could come look at it, until I saw that wholesale vehicles can't be test driven on the road. I would never purchase a vehicle without a proper test drive, as I wouldn't be able to fully determine the overall condition of the vehicle. If I were able to have test driven the vehicle and decided to purchase the car, this review might have had 5 stars. But because of this shortcoming, they have lost a potential customer.

henry baumbach lll

Recently purchased a vehicle here, Brandon the salesman was very helpful about explaining the different options and how they performed. Any questions I had were answered completely. I would recommend this person for any future sales.

Robert Lamark

Went in for what I thought was routine service an oil change. Tech was very courteous and let us know that the car was not ready for this procedure as it had been serviced at the last visit. He checked and filled all fluids and sent us on our way no charge. Nice to be confident in honesty of service personel.

Mike Rancourt

I came in with a nail in my tire. They did NOT have a replacement tire. Sent me on my way with the nail still in the tire saying it wasn't leaking and a new tire would available the next day. Sure enough, tire went flat, I had to change to the spare and brought my truck in next day for new tire. Completely disappointed they didn't put the spare on to start with and the fact they had me leave with the nail still in tire. I'm also disappointed they didn't have a tire in stock.

Ron Herzog

First time purchasing a vehicle at Best Ford Lincoln was a great experience. From my excellent salesperson, Kary, to the management staff, I witnessed one team working with me to secure the best deal for my new car. I will definitely return the next time I'm in the market, and you can bet Kary will sell me that car!

Michael Jones

I'd shop AutoFair Manchester before buying anything from BEST.

Karen Lee

I needed a car as quick as possible so I could stop sharing with my teenage daughter, and fearing for my life on a daily basis as she drove me around. Sabrina was very friendly, as well as knowledgeable, she made the entire process as easy as possible.

Mark Maglio

I would not recommend using Best Ford for service. I tried them on two different occasions and found them difficult to work with. Here is a summary of my two visits. I brought my 2018 Ford Escape to Best to get the TCU Modem fixed. Three days later they tell me that they have no idea what's wrong with my Escape. The mechanic was a really nice guy but admitted they did not have the tools or training to fix a TCU modem in a vehicle. This was the second year the modem called the Telematics Cable Unit - TCU, has been installed in the Ford Escape to allow remote starts and stops via a Smartphone App called FordPass, as well as in car WiFi by AT&T. The mechanic assigned to my vehicle spent two of the three days doing something he understood and made money on, replacing a head gasket on another Ford Escape with the 1.5 Ecoboost Engine. After the third day I called and asked the status of my vehicle, I was told that the Ford Field Engineer looked at my vehicle and did not know what was wrong. I contacted the Service Manager via email and three telephone calls. I asked that they change the modem in my vehicle as recommended by the customer service representative at Ford Pass, and the Field Engineer as a possible fix. I received no call or email back from the Service Manager. Back in December 2018 I had my first experience with Best Ford, but I thought I would try them again. Their web site states that the Quick Lane Oil Change is open at 7am, this same time is also posted on their door. I arrived at 7am and I was immediately told they don't open to 8am. I ask why everything states 7am? The response, because they need to be there for 7am. I have worked with many dealerships in the past but I find something is really wrong with Worst Ford.

Jacquelyn Breault

Went here to purchase a new ford escape, told the delaer I loved mine and would like to look around. He showed me one used car that was already sold and said well I dont have used cars here so.... and gave me a dirty look. I drive a 2012 Ford escape. Never said I wanted to buy used. He refused to help me at all. I'm purchasing a Subaru instead. I'll never buy a car there. Total jerk. Go someplace else that wants your business.

Oksana J. Clay

Came here about a month or two ago...just wanted to ask a few questions and I clearly stated that I do not want it to touch my credit. I was notified that it wont..and now I have to wait two years so that disappears from my credit history ....very disappointed

Mary Golding

I had a very enjoyable and easy visit to purchase a vehicle. The entire experience lasted less than 4 hours and I drove my car home the same day. My sales man, Mark Lynch, was laid back and made me feel comfortable. I never felt pressured. The finance manager, Mark Colquitt, worked hard and quickly to get me the best rate on my loan. He was very personable and sincere. That is not something I have seen in a finance manager. Genuinely caring people at this dealership. Stress free and the easiest car buying experience I have ever had in all my years of car buying! Thank you!

Mike D

Quick turnaround and good scheduling/ availability.

Adam Smith

Service was nothing short of Amazing When I went in to look at a new truck and trade in my old one; The salesmen worked with me to help get the most for my trade. I was hesitant in making my decision and talked back and forth over a couple days until coming to a comfortable agreement. I was happy to have not been pressured and felt they really did give me a fair shake!

Ricardo Porras

We purchased a new truck for our business at best ford. Our salesman was Benjamin Guarini who we could not be happier with. He was patient, listened to what we wanted and never had us feeling any pressure. It was clear he has all parties best intentions at heart from the first hand shake down to the last signature. Highly recommend Ben if you visit this dealership.

Jackie Smyth

We recently worked with Michael Scott from best ford. He was very helpful. He helped us in a timely manner and was very realistic and honest. If you are looking for a ford or Lincoln head to best ford and ask for Michael Scott!

Jaclyn Gilbert

Auto parts people are completely incompetent teenagers. Shouldn't have a job in such a serious position.

Mark Hardy

This is the first car I bought on line and it turned out to be a great experience! My car search took me to Best Ford Lincoln in Nashua, NH. Brandon Clegg acted as my virtual salesman, answered all my questions, provided photos and a Carfax report. Sonja Francisco in Finance made the financing very easy and more competitive than what I could find. The car was ready for my inspection when I arrived in perfect condition. The team at Best Ford Lincoln in Nashua, NH were easy to work with and made this a very pleasurable and easy experience to find the car that we were looking for. Thanks Best Ford. Great Job!!

Bill Callahan

Always fast and friendly - My service Advisor is awesome and diesel mechanics are top notch! You want service done right, this is where it happens!

Sandie Gaudette

I recently leased a vehicle with Micheal Scott. I recommend working with him, no pressure very low key. Asked what i wanted and showed me the ins and outs. It was painless and quick

Oliver Fetter

Best Ford was supposed to be working with KBB for an instant cash deal... Refused to consider my vehicle or look at it. Pathetic.

D&K RECK

I called Best Ford and Lincoln today inquiring for some history on my 1998 Lincoln Mark VIII LSC. To say I was pleased with the service is an understatement. My Mark only has 19,000 original miles. I just recently purchased it and wanted to get any history I could on the vehicle as far as maintenance or services that were done by the original owner. Nina was the parts specialist I spoke to, she went above and beyond to assist me. This is by far the best experience I've ever had in regards to getting help from a dealership. If only more employees were AWESOME like Nina!!!! THANK YOU!!!! D-RECK

Justin

Came into Best Ford looking for a truck and Michael Scott greeted us in the lot and asked what we were looking for. We said a truck and he was very honest and open about what type would warrant the best deal for us. Michael also explained everything very well. Very good experience.

Diane Capra

Great showroom and service

Pam Thunstrom

Best Ford/Lincoln really is "The Best"!!! When I was ready to buy my next car, I knew just what I wanted. My friend to me to go see Mike (owner) at Best Ford/Lincoln. I gave him a list of what was important to me and how much I was willing to pay. He got me exactly what I wanted with more features than I could have imagined at "auction" with only 22,000 miles on it! This was the best way to buy a car ever ... no stress. I will absolutely do it again. BTW ... the service is amazing!!! I LOVE their "quick lane" for little things like a new wiper or check and fill a low tire. Things that need quick action, no waiting ... just in and out with no appointment. I highly recommend Best Ford/Lincoln.

Jim David

Great service - professional, quick and accurate! Had problems with several Ford dealers in another state, but this one was excellent! Had to have some work done again recently and found that the service was still top notch. They got me in the day after I called, and the problem was fixed within an hour.

Jay Barrett

The service department at Best Ford comes through once again! My family and I were leaving for vacation on Friday morning. Towing our 37ft travel trailer to PA. When I started the truck there was a horrible screeching noise. I was able to limp the truck to Best Ford and Gerry was totally sympathetic to my situation and took me right in on the spot! Turns out it was an idler and belt which they had in stock. Gerry saved the day and our trip was only delayed a few hours! Thank you again Gerry! Jay Barrett

kevin sullivan

Stay away from this place. My daughter bought a 2013 Hyundai Santa Fe with the extended bumper-to-bumper warranty and was told by salesman Paul Schaffer that it covered “everything”. Well apparently the malfunctioning back-up camera and driver’s door lock aren’t part of “everything”. The service department had to send it to a Hyundai dealer because they couldn’t figure it out themselves. Repeated phone calls were never answered and service department manager Carol Gates voice mail box was always full so I couldn’t even leave a message.

Mike McGown

Since 2001 we've purchased six (6) vehicles from Best Ford Lincoln. I've always been greeted with a smile regardless of the department I was visiting. In sales I've enjoyed talking with Mr. Haas and in service I've had the pleasure of working with Craig, Jerry and Carol. Each department makes you feel like you are a little bit special. Each department appears to offer just a little bit more to assure you that you will feel cared for. When the time is right for me to make another purchase I'll begin my search at Best Ford Lincoln. I truly don't feel the need to shop anywhere else. I like the location, the people and the service that strives so hard to make you feel special. Sincerely Mike

Ron Basta

Ben was very knowledgeable about the different Ford/Lincoln products, which helped us educate ourselves. Would definitely recommend Ben and Best Ford.

Amanda Untracht

Just bought my first car from here. Benjamin Guarini was great to work with!

Constance Sinclair

My purchase experience with Best Ford Lincoln was beyond 5 Stars! Michael Scott, my one on one sales person was terrific. He took all the time necessary to make me feel valuable as a customer with any and all questions I posed. He never became impatient even though some of my questions may have been redundant; Michael exhibited excellent customer service skills at all times. Thank you to everyone I came in contact with at Best Ford Lincoln, with an extra special nod to Michael Scott.

Jenny Frost

After months of searching for our sons first car we stumbled upon a great deal here. Originally we went to see another car, but Marc, our salesman found a hidden gem for us. Marc was phenomenal to work with, very knowledgeable and in no way pushy at all. Took the time to help us with all questions and ended up getting us the deal that we were hoping for. Thank you to Marc for all his hard work. We will most definitely be back when we’re ready for a new truck!

John Fitzgerald

As usual my Service on my F150 was done on time and quickly! I have never had any issues with the service dept at Best Ford and this is my 4th truck with them.

Tanya Preston

There’s a reason why it’s called BEST Ford...they have the BEST sales consultants, like Phillip! Phillip is so great! Then, you work with the BEST finance management, like no other, Sonya! She takes the opportunity to put together a fair, more than fair, custom and personal deal, fit for your needs!! Come to Best Ford and you won’t be disappointed!!!

Doug Emery

My engine light and temp gauge light came on. I called and could only get an appointment a week out. They suggested dropping it off that day and they would try to get to it during the week. The next day they called me with the problem and that a part had to come from CT. Thursday I picked up my car, 3 1/2 days before my appointment! My 2010 runs like new at 91,000 miles. I am very satisfied with the work and professionalism of Best Ford!

Daren Lawrence

Went there recently for grinding sound from brakes. They diagnosed and fixed the issue, plus a coolant flush/refill, oil filter and oil change, tire rotation and wiper blades in one day. This included replacing a sticky rotor. All for a price that can't be beat when I don't have time these days to do it myself. Just fantastic and I can't recommend them enough to anyone!

J

Only good thing about this dealership is Jerry in the service department. If you buy any ecobust you will need to make friends with Jerry , you will be seeing him often. But don't expect a loaner car when you take in your $50k vehicle , you will pay for a rental!

Apu Nepasapedalon

Service representatives need to replaced. Techs - no complaints. It's interesting when you drive into the service area and not a single person looks up from their desk. They sit there (or aren't there) dressed like they don't work at the dealership. Try maybe a company branded polo at least? Good luck getting quicklane on the phone. Tried calling 4 times the other day and no one picked up so I called service who said... Oh its busy. You can come in whenever. So I show up at 7am (when Quicklane opens) only to be told that the techs don't start until 8. Not sure how the timing of that makes any sense. It's like having McDonald's open at 6 but they don't serve food until 7. I have purchased cars from here. The process was decent. Not a ton complaints. It's really the front facing service. Clearly no effort or management is being done in this area. I'm looking for other dealerships. It may be a Ford thing. I love the vehicles. Not the dealerships.

Marc Houle

Best experience ever, Mike, Tom and Patrick took the best care of me with my Lincoln purchase. Would highly recommend Best Ford and Lincoln for your next car purchase. Huge used selection as well.

Heather Price

I had received a recall notice for my vehicle and contacted Best Ford to set up an appointment. They were able to accommodate me on a specific day which was extremely helpful. They were very friendly when I dropped the car off and answered all my questions. I have also had to purchase two parts with in a week of each other for the vehicle and they were extremely helpful on the phone when ordering and in person when ordering. They were also friendly and courteous when I picked up the items. I would definitely recommend them. When I am ready to purchase my next vehicle I would definitely consider purchasing from them.

Matt Lemieux

They replaced the airbags to my wife's car. Very grateful

Alex Mavrogeorge

Michael Scott did a great job getting me the deal I need it on the truck I wanted... Quality service they got me in in and out painlessly.. what a great experience

Gregg Jordan

Quick service with no waiting.!

John Lain

Overall good car buying experience. Most dealerships are pretty much the same when it comes to the negotiation process. Bought a 2018 hold over F-150. Beautiful truck. The Salesman, Keith Woodworth was awesome to deal with. I would buy a car from him again, and I would recommend asking for him if you are looking for a car at Best Ford. The day after I bought the truck I noticed a dull spot in the finish. I took the truck back to the dealership right away. When I walked in I was greeted by Keith and Brian. Brian, who I assume is a sales manager, asked me what the problem was. I told him and he said I was the number one priority. They took the truck in and buffed out the dull spot right away without hesitation and threw in a free oil change (when it's needed). I was very happy with the way I was treated post sale. I would definitely buy another vehicle at Best Ford.

chris mceleney

Very happy, they took care of my truck. Happy customer

Tracy Boyce

Michael Scott was a great help while we were trying to buy a vehicle

Earl Burlstein

Bought a truck a car and 2 motorcycles from best Ford/cycle. Make sure you grind them down on the price. Got the Best deal there after shopping around.

Raul Socia

Bought from this dealer online and had car delivered to NYC. Good service and very happy with the whole process

East Coast Mopeds

Sends out cards where everyone is a winner. Deceptive advertising at its finest. Thanks for the package of popcorn

Samantha Brailsford

Awful. They said I needed a part that i didn't need. $600 later. Still no returned phone calls. I will NEVER buy a Ford ever again. Certified preowned means nothing to them or cooperate.

Rick Allard

Great job.

Ammar Altuwaiti

Deceptive advertising. They tell you won a prize when you drove up to there, they say we’re sorry.

Ozan Baskan

Recently purchased a CPO vehicle. Great deal, very friendly and respectful staff. Had to stop by the service department a week later for a minor break rotor issue. I’m pretty sure I’ll be driving 45 mins to service my car there again just because of trust. Very pleasant experience overall!

Brittany Houghton

Purchased a new Ford Edge on a late Sunday afternoon, I appreciate eveyerone stay late to help me leave with my new car! I love it.

Ben Burnham

I returned to Best Ford the morning after I had picked up my "new to me" pre-owned 2013 Ford Fusion. The purchase included a state inspection sticker, but the service department was closed when I picked up the car. The salesman told me to ask for him and he would assist with the sticker process. I told the salesman that there were some exterior lights on the vehicle that were not working. After a short wait, the salesman took the car into the service bay. A short while later, the salesman told me the car was all set. I had to leave for an appointment, but later, when I checked the lights on the car, I found that the lights in question were still not working. The service department had passed my vehicle and put a state inspection sticker on it, with exterior lights that were not working, even after I had mentioned the problem to the salesman. What else had been ignored or overlooked?? I also told the salesman that morning that one of the key fobs that came with the car was not working. He said he would see what he could do. After speaking with a manager, the salesman told me that the inoperative fob needed to be programmed, at a cost of $50 to $60. I was not happy that I did not have two working keys to the vehicle that I had just purchased for several thousand dollars, but the salesman told me that at least I had the two key fobs, even though one of them was useless unless I spent another $50 or $60. It seems to me that if the customer cost for programming the key fob is $50 to $60, the cost for the dealership to do this for me would be a bit less than that, and would have been the right thing to do for their customer. These two seemingly minor examples of "customer service", leave me with the impression that Best Ford cares primarily about making (and keeping) every dollar that they can, and cares very little, if anything, about being thorough, doing the right thing, and taking care of their customer.

Ron Troie

Great experience working with the Best Ford team!

William Wright

Refusing to do a refund on a deposit for a deal that fell apart ! Stating only one person in the dealership can do a refund of $200.00 bucks . The deposit was on a credit card so no cash is involved. Easy to do you would think. Not for them. It has now been over two weeks and no one will return my calls . Every time I call all the staff is busy . Very petty of them would not recommend them at all ! I took my business else where got a better deal and was treated with more respect.

Deborah Carl

Received notice of an airbag recall. Called and left messages for three days, called more times without leaving messages. Finally gave up after a week and scheduled somewhere else. Sales was happy to call and leave messages every day, but with that kind of treatment from the service department, I'll drive the extra 10 minutes and take my business to the dealership in Manchester.

Ann Christmas

courteous, friendly Staff. They looked into everything I had questions on and were able to accommodate my time frame. Would recommend them to anyone.

Nancy Cronin

Best Ford's TOM SULLIVAN ... and Best Ford's JIM SUDAK... are the "BEST" in Nashua for customer treatment, and professionalism! After buying my 2015 Ford Focus in March, there were a couple "glitches"... but with the personal attention and commitment from Tom... and the service management of Jim, ALL has bee resolved to my satisfaction and delight! So here's a big SHOUT OUT for TOM SULLIVAN and JIM SUDAK who deal in customer satisfaction at BEST FORD in Nashua!!! Thank you very much, gentlemen, for your care and helpfulness on my behalf!

Darcy Reda

Absolute best people out there. Tom Sullivan, Mike Smokler & Carol Gates are the greatest people around. They all helped me get out of a car that I desperately needed to get out of. They made it so easy and possible for me to get into a wonderful newer car that fits all my needs. They all worked so hard and deserve to be appreciated. Thank you so much. You're all great!

Chris Allen

They sold me a new car didn't clean it after bought it wen they told me they would and it was a lemon transmission wen bad the first your of purchase a.d they didn't fix it right a way they the car would shake wen driving it . The guys working on it to a ship of paint off my car and pushed in the logo on my horn and they delivered the car to me a month after I purchased it so I was making payments on it before I even took delivery and after they fixed transmission it went bad again a t Year later I was told there is no permanent answer and they would not swap it out .i had to buy a new car from a different company. They charged me 20 k for a car that I had nothing but problems with and got no help

Zihao Chen

Marc Houle is a very good man. He give me a really good price for the car. Thanks a lot!

Kelly Perez

I went in unannounced to test drive a mustang, and I was greeted with kindness and respect from the moment I walked in the door to the moment I walked out. I've heard horror stories where some dealers won't let you test drive certain cars or "check if you can afford it" first, but this place was very accommodating and I felt comfortable the entire time I was there. I did not end up purchasing car at this dealership, but it was a great experience and I would recommend this dealership to anyone looking for a new or used car to buy.

Brian Messina

My wife & I walked in and within 5 mins we were test driving a new Nautilus by ourselves. No high pressure tactics. They gave us a great price for the vehicle and gave me what I wanted for my trade. Best Lincoln made what is normally a long & tedious process enjoyable. I would definitely recommend them.

jeffrey mcdaniel

This is my second new purchase from Best Ford but not my last. They make it very easy and went out of their way to find me the SUV that I needed for the price I wanted. Tom was fantastic to deal with and very straight forward. I will always go back to them for service or purchase. I am a lifer there. Jeffrey McDaniel

Brendan Hazlewood

They tried to scam me! Would not recommend. Buyer beware.

S Coimbra

Peter Phanuef was great to work with. He’s very knowledgeable, listens and really cares about the customer. He helped me find the perfect vehicle and I couldn’t be happier. I would recommend him to anyone looking for a great deal and buying experience!

Hollie Curley

Best service in Nashua. Thank you best ford!

Wendell Watson

The process was a breeze and i didn't feel cheated or mislead in any way. I worked with Mike Smokler (spelling) in sales and Sandra in finance, both were a pleasure.

Gail M

Best notified me that it was time for my service. They did the scheduled maintenance in a very reasonable amount of time. Great job. Thanks

eeyore341114 .

Thank you Micheal Scott for the best service. We love out GT 350 and thanks to you & the staff at Best you made it happen.

Chris Baxter

Went in for my routine service at the QuickLane center. Always pleased with the work done here. Friendly greeting at the door, Craig Fenlason at the front desk is awesome! Very knowledgeable and helpful, making it a stress free visit as always here. The waiting area is clean and inviting, although some refreshments in the front office would make it better! I give Best Ford a 5 star rating, highly recommend!

Paul H

Worked with the internet manager on a new Ranger over the course of a week. Quoted me a great price, was great to deal with over email. I double checked the specific car and stock number a couple times, plus everything that was/wasn't included in the price; Unfortunately, when I drove the 45 mins today to go buy the car, after test driving it and being at the dealership for almost an hour, I was told that she somehow quoted the wrong truck (even thought the stock # was correct somehow), and that it would cost me $4,000 more than the agreed upon price. Really disappointing, especially since I had other offers at closer dealerships that were thousands better than the "new" offer they gave me. Sales staff was nice, but it was hard not to leave with a sour taste after that. Do not plan on coming back to this dealership.

Ryan Laliberte

This place is the worst . I worked here for a month . Tom the manager is a miserable old man with the worst personality . I think this place must be washing money or something b XXXecause no one understands how business works . This place is a revolving door of employees. Never buy a car hear.

Pietro Savo

Carol Gates Service Manager at Best Ford was fantastic, she answered all my questions about my Ford Mustang! Regards, Dr. Pete Savo

Spencer Madden

I had a great experience at Best Ford Lincoln in Nashua, NH! My sales man, Mike Smokler was extremely knowledgeable, friendly, and professional. I was certainly not an easy customer to deal with and was uncertain about what to get for about 9 months before finally ordering. Mike never pressured me into buying and did not overwhelm me with calls but always made sure to keep me updated and informed when needed. If you are looking to buy a vehicle, I highly recommend this dealership and suggest you ask for Mike when you go! You won't be disappointed.

Michael Levesque

We were treated very well here. The team worked extremely hard to ensure we got the deal we wanted on the vehicle we wanted. The sales manager was great to deal with, while the finance manager worked very hard to get us the best possible finance deal. The maintenance department does a tremendous job here. I highly recommend this dealership!

Linda Granberg

Excellent service and very competent technicians. They can even get you into for service if you have an emergency. The on-line scheduling for service works great. Also, the service advisors at the front desk are helpful and cheerful. The waiting area is inviting and they have coffee available. L.Granberg Milford, NH

John Norton

Recently purchased my wife’s 2019 Lincoln Navigator at Best Ford/Lincoln and it was perfectly delivered. Darryl Martineau our sales manger was simply superb including the general sales manager Tom Sullivan. It was a pleasure doing business with both of them. Both of these gentlemen are the definition of commitment, attention to detail and immediate follow through. Darryl spent nearly an hour and a half going through the operational details on my wife’s Navigator. My wife is very happy with her new Navigator. Best Ford/Lincoln is The Best! John N.

Dejia Gundlach

The people of Best Ford were very helpful, kind and knowledgable. John (Mannas) answered any quesions I had and went through all the key features of the vehicle. Sonja (Franciso) was very kind and got my paperwork and financing done promptly and worked diligently to find a monthly payment and vehicle that would work for my credit and trade in. Great experience!

stacy almon

My husband and I needed a car and went here to try to get something . Brandon was our sales person and was an absolute pleasure to work with . He and Sonja the finance manager did not give up until we had a really good car that was in our budget . Thank you too all of you at best Ford

Danielle Ferris

Bought a car from Michael Scott. He was super helpful every step of the way. Would definitely recommend.

Jim Eastman

First of all it sucks to give these hacks one star because they dont deserve it. Just walking through the door I could sense this dealership didn't care about the customer. There was one couple upset with a sales person in one corner then next to us was a woman that drove 2hrs that was promised a check only to find out there was no one there to sign checks that afternoon. My buddy was promised heated seats in his new f350 only to get the run around. Ive owned 17 ford trucks and have a great relationship with my hometown ford dealership. Ford has a great product it's a shame ford motor company allows people like the staff at best ford of nashua to represent them . If they were the last ford dealership around I'd by a Chevy and they suck just not as much as Best Ford of nashua does.

Nicholas Duarte

Sabrina helped us out so much. She has excellent people skills and made the car purchasing experience go as smoothly as possible. I really appreciate everything she did for us.

Eric Rubin

Came in to look at a Chevy around 5pm they were open til 9pm which was great, nice clean car, low mileage and good price. However I was unable to use the bank I wanted and was forced into using one of there's which resides in California. Test drive was good, no hidden secrets about the car. *Unfortunately was given way too low of a trade in value for my car due to they "have to sell the car based on what KBB values the car at not the actual trade in allowance they quoted it for which was 3 grand higher" so needless to say I wasn't too happy about the amount of negative equity I had to roll over, I knew there would be some but not double of what I expected. Also the salesman assured me I'd have an interest rating of easily 4.5 and when it came time to do the paperwork it was up to 5.9% and my credit score is over 800. Overall happy with the car itself, not happy with the stealership. Thanks

Jessica Neveu

When I bought my car I was promised free first tank of gas and oil change. When I went to collect was told I could not get them because the right manager needed to be present and he didn't work there anymore. I was told I could just come in without appointment for oil change and then was turned away. When I made an appointment to get first recall of door latch fixed, which was what the appointment was for was told they did not have the guy who knew how to put them in working. Finally now I have this new recall notice stitting in my lap called 3 different lines and apparently no one works there had to leave a voicemail to set up an appointment to get recall parts fixed. I won't hold my breath that they will call back because they have literally fallen down on every part of my customer experience. They do not give a hoot about you once you sign the paperwork and they have your money. Do not go here. Ford is a good car, good company this dealership just sucks.

Mary Sneed

Very. Positive experience. Everyone was very pleasant. Our sales rep went above. And beyond what we had expected in helping us. Would highly recommend best Ford Lincoln. We are very happy with our new car.

Shelby Luna

In need of a new car after my jeep broke down after 4 months of having it i turned to this dealership. I was on a tight budget because this would be the second car i purchased this year. I came in at the end of May and Michael Scott was my salesperson. He was very accommodating to my budget and showed me a variety of cars that would fit my needs. He was very professional considering i visited the dealership multiple times. He worked very hard to find the perfect fit for me! Ive had my Tiguan for 2 months now and i could not be happier! I also worked with Sonya and Brian and they were very polite and professional. I am very happy with my purchase from Best Ford.

Chris Ouellette

Went there today to get some parts for my truck. The parts department was extremely helpful in helping me locate what I need. IO do not have any experience when it comes to their sales staff so I am unable to comment on that part of the dealership. The lack of 5 starts is due to their power sports department. I went over to that side of the dealership with my son to check out an atv or a sports bike. We were browsing the store and were not greeted by anyone. While looking at a child's atv another couple walked in and started looking at helmets which is right next the were i was and further back in the store. The sales person greeted them and completely ignored me even though i was basically standing right next to him i felt. At that point i decided to just leave and not bother looking any longer.

Jen Gates

Recently had new tires put on my car along with an alignment. The tech that did it, Matt Allard did a fantastic job! Alecia my service writer made sure my car got right in as I was waiting for it. Carol the Service Manager and is fantastic also! Thanks everyone for a very pleasant and enjoyable experience!

Stacie Spenser

I went to Best Ford on a lunch break to try out a slightly used Mustang and see if I'm liking the 4 cylinder turbo with the 10 speed automatic transmission. I had my reservations that it might not be enough for me but I loved it. I went on a test drive with my salesperson, Michael Scott (not from Dunder-Mifflin) and it was awesome. We took it on a full highwaay test and I was impressed. Michael told me all the features as we drove around. Their price was the best around. I ended up buying it and at delivery, Michael made sure to help me set up the Sync system and showed me all the settings and features. He has since checked up on me a couple times in the month or so it's been since buying it. Pretty great experience.

James Harvell

Straight forward no-hassle shopping experience. No high-pressure or hovering by the staff. Let the truck sell itself. Truck sales manager Darryl Martineau was outstanding. Just supremely and unassumingly competent and capable.

James Hoffman

Great experience!!! I went in with low expectation of doing a deal and Josh worked a miracle for us.

David Movsesian

I enjoyed working with Nancy at Best Ford, and I love my new Explorer.

Grant Morris

This is our second vehicle purchase from Best Ford and we came back because of the competitive pricing, excellent customer service and excellent selection. I walked in Tuesday morning looking to buy a new Ford Transit and left later that afternoon with the vehicle. The process was made painless by all involved. Best Ford's genuine, honest, and non-aggressive sales staff was an absolute pleasure to work with. Highly recommend visiting and learning more about vehicle features from these pros.

Lynne

Until now my experience with this dealership had pretty much been limited to service, particularly Quick Lane. That has always been top notch. This first purchase experience at Nashua Ford did not disappoint. My salesman, Michael Scott was not pushy, he was patient and a good listener...steered me to a vehicle that by all accounts seemed like a good match for my "must have" features for outdoor ski/hike, bike...the "Explorer"... but my work week and day to day family needs were better suited to the Edge (which I'd owned previously and liked) Through their team approach (met alot of people in one night) they got me the accessories I needed (at the right price) to make my new Edge the comfortable work week ride that doubles as work horse for recreation. Year end pricing and financing rate was extremely competitive.Very satisfied.

E Jackson Kunkel

Bought the car here 7 years ago and with very few exceptions have had them maintain my Escape. Had an oil, filters change today along with new brake rotors & pads on the front. 85,000 miles and rockin' on.

John Downing

Warranty recall work. Work done early.

Lauren Hurteau

If only I could give this dealership a negative star review. Customer Service is at an all time low here. Made an appointment first thing in the morning to look at a vehicle as our commute was 2.5 hours. Got there and another person was driving off in the truck for a test drive. We were told that the other customer made an appointment before us and that they didn't know it was for the same vehicle. I understand the first come first serve basis but essentially double booking appointments for the same vehicle is unprofessional and a waste of one's time. Thank you "Best" Ford.

manuel bethancourt

I was "KICKED OUT" of the dealership. I visited this dealership on Sunday 09/16/2018 looking to to see and test a ford mustang 5.0, I was greeted by a new sales man according to him, who was very nervous about me and my friend, we sat down and I explained to him what I was looking for and what other cars I was also looking into, he didn't know much about his product, so he kept asking me about VIN numbers and pricing which I was not sure about, eventually he asks me when I'm planning to buy, I replied somewhere in the next 2 months, he immediately tells me if I would buy today after given a good offer, I said I will consider it but I'm buying in the next months, this all happen before I had driven or even seen the car, he seemed really upset at my reply and proceed to talk to his manager after that he came back and said I'm sorry but we are not comfortable with you, so I was literally kicked out of the place, horrible service.

Roland Blanchette

During routine maintenance a leak was discovered. No pressure recommendation quote was made. It wasn't an emergency, I was able to delay the repair. When I was ready, Best Ford confirmed the cost, parts were ordered and install on the day I chose.

Rachael Garbee

Great experience with Michael Scott. Yes! That’s his real name. Personable and made everything super fast and easy. In and out with a new car in an hour or so. He listened to what I wanted and didn’t try to sell me anything else. Thanks Michael!

Patrick McCoy

Just bought a 2016 F-350 there, John Mannis was the Salesman. I have to say this was the absolute smoothest car buy I have ever made, no pressure at all and great communication by John. We were treated with the utmost courtesy by All the Staff there. I will definitely be going back to the dealership for my Service needs

Francis Deneu

I worked with Jeff Paquin and had a great experience from opening the door to closing on my new Ford F-150. The whole staff was professional and very welcoming to assist in any way possible. Would recommend Best Ford Lincoln to family and friends.

Michelle Malonson

I came and bought a 2008 Ford Taurus and was greeted and treated so kindly by Marc Houle, he took exceptional care of me and made sure I understood everything and made sure there were no hidden fees or anything. When I decide to get a newer vehicle I will definitely be coming back to Marc, he’s absolutely wonderful, kind, and caring. Best experience I’ve ever had with buying a vehicle.

Ray Tripp

This dealership can't nail down details of the deal without numerous corrections, revisions and apologies.They are trying to do better but haven't totally succeeded as of yet. Some of the employees are very strong eg Bill Haas in sales and Kate in customer relations ... others are very weak and can't get the material for the sale right eg Patrick in finance. However, the car is much more than adequate ... great safety features and comfort. Love the sound system. Happy to drive the hybrid version ... my second! Super mileage and coaching prompts that helps with driving efficience. Pick up adequate - less than the non-hybrid version but perfect for me... however the hybrid is poor in snow. The front wheel drive non-hybrid version (I had previously owned) was great in snow. Fortunately, I have my wife's Suburu to use in ice or snow. The MKZ-H is a Good looking vehicle too. Love the voice-activated command system. Will continue to be Lincoln friendly ... hopefully still at Best???

Paula Morris

Most pleasant people I have ever dealt with. They make you feel very comfortable and right at home. It was a pleasure dealing with them

Amanda B

Getting a regular, routine service done to my vehicle is never an issue here (oil change, inspection, etc), but trying to get something fixed that's under warranty is a whole other story. Both times that this happened to me, I had to initiate calls with them in order to prompt responses. Then I had to follow up a ridiculous amount of times to get the issue resolved. The most recent time this happened I called them a total of 12 times throughout the process of getting my car fixed under warranty. The first time I called, I was told that they submitted my claim and hadn't heard back. After the 8th time of calling them (about a month and a half of waiting since the initial visit to get my claim submitted to Ford), and being promised calls back multiple times that never actually happened, I called Ford HQ and asked if my claim was submitted by them. They looked up my VIN and I was told that Best Ford DID NOT submit my claim. So I called again and had to prompt responses and service. I ended up with another individual who also promised me calls back. Of the 4 times I called, I did get two calls back, so I consider this progress, though still not very good customer service. This time it took about 3 weeks to finally get my claim submitted and approved and my vehicle worked on. I'm happy with the end results of the work on my vehicle and I DO love my Ford, but the service at Best Ford is very poor. I'm disappointed with them and ultimately felt like a pain calling as many times as I did, but my issue was under warranty and I didn't want to let the issue go so that it got so much worse and affected other parts of my vehicle. Mine and my husbands frustration level got to the point where we were ready to trade my car in for a whole different make and model. Fortunately, the final time I called, I finally got an answer that I was waiting for. The fact of the matter is, if I was at least communicated with throughout the process and not lied to, then I would've been fine with the length of time that passed. Unfortunately, I had to continuously initiate calls and wasn't called back or communicated with when promised. It's really disappointing.

rachel denton

Service Department is horrible. No one ever answers the phone. When you actually go to the dealer. The service manager is never at the desk. I won’t go back for my ford to be serviced.

Sarah Creaney

Mike Scott listened to what I was looking for in a vehicle and found the perfect one for my wants and budget. I would go back to Best Ford again.

Brandon Ford

Good inventory selection, honest and helpful staff, and fair priced vehicles. My salesman, Norman Brown, along with the Sales Manager, Scott Miranda, were extremely honest and helpful trying to make a deal with me. However, one salesman who had spoken with me during my experience lacked the discipline and knowledge to responsibly discuss pricing for the vehicle I was interested in. He threw out a number that was below the price the dealership purchased the vehicle at. I drove back the next day with that number in mind, and full intent to leave with the vehicle. I was informed that the price he had thrown out irresponsibly was not going to be possible. The ignorance of one employee can not speak for the company as a whole however, as Scott and Norman went above and beyond to explain the situation to me, apologize, and give me the lowest possible price their business could allow. But I came back to buy the vehicle at the price mentioned, so sadly I did not leave with it that day. This place does not seem like the type to try and pull a "bait and switch" maneuver, however, I hope their salesmen smarten up, and don't speak without considering the implications their words have on the customer.

Thomas Bowes

We always get 5 star service at Best Ford. Thanks for the quick service

Terry Newport

It was easy to make an appointment. They did the factory service, took care of two recalls and a state inspection in half a day. Friendly and efficient staff.

James Dauphinais

Sales staff worked very hard to find me a great deal.

Monica Pierson

Worked with Mike Smokler who made my first time leasing a car so smooth and am absolutely in love with my 2019 Ford Fusion Hybrid!! So happy with it and everyone there!

Heidi Thibodeau

The team took me in, even when I had to unexpectedly move it to the end of the day. They were also able to get another team to look at my sun roof real quick and deal with an issue I was having. Thank you!!

Ken Wilson

Went here on 2 different occasions, when I got my car back, the heater fan was not working. I had to pay both times to have it fixed. Last time, they told me I would need a new exhaust system to pass inspection. I went to a reputable mechanic to have it checked out and he said the exhaust system was fine. I just bought a new car from another dealer so I don't have to deal with these people anymore.

Cam Bernard

I had some really weird issues with my car between January and March this year, including mice getting in the engine. Gerry L. and his team were awesome! They took care of ask the issues and now she's back up and running. I can't say enough about their outstanding customer service. Thank you!

Hill Palmer

Wonderful Sales and support staff made the whole process painless Mike Scott great sales person very patient :^)

Kirsten Owens

Bought a Mustang from Best Ford and will definitely be headed back for more cars as I need them. Mike my Sales Manager was incredibly helpful and the whole team was nice and professional. I don't ever rate things on Google, so for me to take the time to do this is saying something.

Ryan Hadley

Took months to get someone to call me back to deal with all the recalls including the doors freezing so that 11 days this winter I was unable to get into my truck making it useless. Apparently that was not their problem they already got my money. Gerry is the only one in the entire place who cares about the customer

Peter Cox

They were great, worked with me to get the most car that I could. I was done in a day, from walk in to pick up!

John Hart

Incredible team at Best Ford, had a unique situation and Brandon in sales and Sonja in finance went above and beyond! Thanks to all at BEST.