Reviews of Belknap Subaru (Car Concessionaire)

Alli Friedrich

I bought my first Subaru in May of 2012. I was so impressed with the quality of the Outback & the knowledge of my sales person Don Charrette. He explained things about the car in detail & answered all my questions in language I could understand. I was equally as impressed with the sales manager Mark Mallahan and the finance manager Jeff Broom. I never felt pressured & the atmosphere was professional & relaxed. The financing was explained in as much detail & I wasn't pressured to purchase anything I didn't feel I needed. I went back in April of this year to trade my Outback in for a 2013 Crosstrek. I wanted something a little smaller & fell in love with the Crosstrek. I was so comfortable with Don Charrette from my last experience that I saw him when I got there. I had some negative equity & they tried to talk me into waiting another year to build some equity but I knew what I wanted & I still lowered my car payment by $100 a month. I can't say enough what a great dealership this is and the service department is equally as pleasant & knowledgeable. I will be taking my business there for many years to come.

mark perkins

The Best Experience a car dealership can be and it should be its an expense item for a house hold ! You make it fun again thank you so much for Great Experience and Maintenance is also very Awesome as well ! Thats a Big Bonus Too! Thanks Again!

John Harrington

UPDATE: Belknap Subaru was able to remedy the situation and left me with a positive experience after my initial problem. They were also able to resolve it in a reasonable amount of time. I'd be happy to bring my services back to them and would recommend them to others. Original Post: Horrendous service at this dealership. I have personally had a bad experience here where I will never buy a car from this dealership again and possibly Subaru. They have a lack of communication between there sales and services which is leading me to give them a negative review where I was told one thing over the phone twice and another when I got here. They have essentially lost my service for life over about $100 where they refused to honor what they told me.

Elizaveta Roberts

Good service and good sales guys.

Mitch Comstein

I'm gonna go ahead and listen to Mom on this one.

Ben Clarke

Never had any issues here, they're pet friendly which is very good because my dog would not stay still.

Kevin Luce

Just went there for a part. Really wasn't impressed.

russell bell

The sales staff was a pleasure to deal with. Most informative and took the time necessary to explain all the functions of the car. Fair pricing and an overall excellent experience. I would highly recommend this dealership.

Vi Richter

So we were driving up 93 for a nice getaway, towing a trailer, with a planned stop in Tilton. As we approached the exit, all the warning indicators lit up on the dashboard. The first place we saw was Belknap Subaru. We pulled in there, explained our situation and they fixed us right up. We were back on the way up North within an hour. We were not customers, we were not in a Subaru, and we had no appointment. Amazing customer service. We are so grateful, and as we consider our next car purchase, we will keep you all in mind. I have not had similar success with our local dealers. Thanks again for a great job and for not only keeping us from being stranded, but for going the extra mile to get us back on the road quickly. We are very grateful.

Van U.

I can't say enough positive things about this place! The service department is the best and they are so helpful. They dont try to upsell you on service or parts that you don't need, and they are always willing to go the extra mile. I drive an hour from home instead of opting for places closer to me (tried a few and in the end it was not worth it). Been coming to this dealer for over 3 years and I won't trust anyone else with my Subaru Forester!

Michael B

Friendly not pushing to purchase a car gave us all the information needed to go home and think over are options.

Gail Sharpe

Just bought a new car from Dave :). He was just wonderful! No pressure at all, informative and it was easy to close the deal. Many thanks Dave! Your the best!

Miles Gifford

Worst customer service experience with upper management in my career. I do not normally say this (and typically hate people that do) but I work in customer service as a General Manager of a resort in Lincoln, NH and this is by far my worst experience. I have never treated customers the way we were treated by Scott, the manager "addressing" our concerns. We bought a used vehicle in the hopes it would last us a bit before we bought a new vehicle. Could we have afforded the new vehicle? Yes, but we were trying to be financially pragmatic. Hindsight being 20/20, we would have just bought a new vehicle to have avoided purchasing a vehicle from a company that repairs their used vehicles to the bare minimum standard in order to pass state inspection. This allows them to profit as highly as possible without keeping integrity in mind. Our experience has officially deterred us from buying another Subaru (of which I am very disappointed because this was my third Subaru purchase). I am sorry to hear that Subaru allows this dealership to continue operating in its current manner.

william shanley

Always the same

Krista Johnstone

I've been leasing by car here for the past 6+ years and they are nothing short of amazing! The staff is incredibly friendly and helpful. Highly recommend!

Ethan Ungar

Have bought 2 Subaru there so far. Great service. Nice folks.

Cowwarrior107

I have been in the waiting room for ever

Vickie Carrier

I love my new car! Jonathan and Brian were great to work with. It was an easy and enjoyable process. I highly recommend them.

Linda Williams

Excellent service. Friendly staff. Great dealership. Have bought many cars there.

Dayna Titus

Great low pressure sales team!

Eric Rouille

Pretty good buying experience here. Willing to work with us despite things not working out on the used vehicle we wanted. The wife and I walked out with a brand new Subaru Impreza. Kyle and Alan were awesome. Laid back dealership that was easy to work with.

roz lowen

I think my car was repaired properly but they tried to collect money from me for insurance repairs. They told me insurance would not cover some parts and added those charges to my bill. That was dishonest. I will not go to belknap again..

Luane Clark

Belknap Subaru gave me the best price on my first leased Forester three years ago, and now they have made the transition seamless to my 2019 leased Subaru, which was greatly appreciated. Same great sales expertise in Jon Ives, same great business details with Brian King, and a super, super car for my needs that has somehow even been improved over the 2017 model!

Chris, Trish Bjurling

Routine oil change and inspection. Very professional and courteous staff. Work was done quickly.

Andrea Callinan

Went here while on vacation for an oil change and tires rotated. Best decision ever!! Great service, fantastic staff and they were true to their word for how long the service would take. They even washed and vacuumed my car, wow! Also, they have acomfortable waiting area with beverages and snacks!!!

Jonathan

Good service, great product. Have bought yeah cars on a row there.

Mark Murphy

Low pressure, good experience

Sa Saucier

Had an appointment but showed up about a half hour early and they took me right away, in and out in under an hour.

Dick'n Round At All Dick'd Up

Parts department will try to pull the old bate and switch. Parts department for Subaru dealership is sub par. Would avoid after dealing with them today will take you for a ride if they can. Go to Grapone.

Karen Kharitonov

Very easygoing and informative sales style was appreciated!! Made the whole process work well for me.

Josh Roberts

Extremely knowledgeable staff and no sales pressure when purchasing a new car.

LEWIS WILLIAMS

My wife and I have bought 4 vehicles from Belknap Subaru and have always been treated great. The first was from Don Clough at their old locating and the last three from the beautiful new Tilton location. Don is now Sales Manager, he and salesman Nate Barnett got us a great deal on our most recent purchase. Don, Nate and all the staff, including the guy who takes your money and makes you sign a hundred times (it seems like), Jeff Broom, actually make it a fun experience. Service department is fantastic also. Terrific cars and great staff, what more can you ask. Thank you Belknap Subaru Lew and Linda Williams

joan wood

Friendly competent staff

Amanda Lynn Blanchette

I have always enjoyed my visits to Belknap Subaru. They go above and beyond for their customers!

David Hamel

Good service dept

Cody .

Extremely expensive. Did not catch a serpentine belt that was well past recommended mileage change, during a paid voluntary inspection, when a local mechanic did catch it while doing a simple oil change. Update: Car still ran poor after bringing here 3 times. Went to another Subaru dealer and found out the car needed a new oil solenoid. I even told this dealer the OBD2 code and they still didn't fix it...

Rachel Royer

Love those guys! Eric rocks! See him!

Scott Ives

The people at Belknap Subaru always give me and my car 5-star service!

Raziel Derf

It's unfortunate that a big name like Subaru and the only one in the area can be so unorganized. I was never contacted by a sales person throughout the 15 minutes I tried to make out what was used and what was new. You can't tell which section is actual inventory or which ones are customer vehicles because nothing seems to be tagged either. New vehicles are spread throughout the lot and you can't them out what is what. Worst of all was the fact that at least 2 sales people were standing at the door way to the entrance of the show room just staring outside and not contacting any customers. Not to mention I was the only customer around since it was a very slow time during my visit in the late morning. I guess Subaru doesn't want my business even though I was ready I drive a vehicle out this very morning. *Update 6 months later: So I decided to give this dealership another chance. Would you know it? Same exact results. I will grant that the lot is organized now to the point where you can easily get around. Yet service for the customers not there at all. This time I gave them at least 30 minutes before calling it quits. I shopped the new inventory and even some used vehicles. There were even 2 other sets of customers walking the lot. Yet, like before, no one showed up to greet or attend to any of us. It's like we don't even exist. This time the only working person was the gentleman cleaning the building with a water pressure hose. Nothing else. These folks don't want my money and that is perfectly fine with me as I will take my business elsewhere. I would not recommend even giving this place a first look at all, not even online. Invest in a dealership who cares about their customers and wants your business.

Lucas Davidson

They suck I am 19 years old and have nothing on credit never had a loan and I had a co singed with good credit and they could not get me a loan for 12,000 for a jeep but at auto sever they can get me into a brand new 40,000$ jeep but I don't want that high of payment don't go hear waist of time

Don Clough

Great place

Steve Baum

This the second new Outback I've purchased from Dave Elliot at Belknap Subaru. Dave has always been professional and friendly. My experiences have been smooth and efficient. Dave works hard to get you the vehicle you want and he gets it quickly. Jeff in finance was clear, concise, helpful and professional. The whole process was easy and not stressful. I highly recommend purchasing a vehicle from Dave and the Belknap Subaru team. S.B. Landaff, NH.

Andrew Chehayl

Got my first car here, they made it quick and easy!

Wendy Krauss

Overall we are pleased with our service. I was taken back when my husband had a discussion with the service manager regarding our tires. We had brought the car in for an oil change. The manager insisted we had been warned that we needed new tires. Neither my husband or myself remember being told that at our last visit. We were not expecting to pay out $800.00 at that time. The Service Manager was boardering on rude.

Elena Iannuccillo

Always a positive experience.

jeff broom

Best experience at a dealership ever

Mike Bianchini

Nice folks. Nice place.

Michael Corcoran

Good staff. Accurate diagnosis and estimates. My pre owned car I purchased here is in great condition and up to date in services and repair.

Dillan Ellis

Brought my car in for a simple recall and got nothing but an attitude from front desk attendant. And to top It off everything that was near my dashboard was thrown in my back seat including cds and sunglasses. No care at all for my property.

John JohnG

Two years ago I brought my Tribeca into Belknap Subaru for recall work. When I got it back from them they told me "both front inner axles boots starting to leak needs new axles with boots $1365.95". Well 3 safety inspections, five different mechanics in two countries (one mechanic at a Subaru dealership in the other country) and NONE of them found this problem. Go figure. ALWAYS get a non-dealership mechanic to check Belknap Subaru's 'problem found report! They did good work on the recall job.

Ron Connary

The service department is great but sales person isn't helpful at all. Recommend the service but not sales.

Cynthia Weller

The door was held open for me, and both my child and myself were greeted with a warm smile as he asked how we were doing. I was immediately offered assistance and all of my questions were answered. I didn't end up buying anything, and felt no pressure to do so at any time. VERY NICE PEOPLE!!

Stephen Rock

Rarely would I give 5 stars, especially to a car dealership. However, Belknap Subaru continues to exceed my expectations from initial sale through ongoing service. Each department and each person operates as an A+ Professional and treats the customer as a valued partner in an ongoing, long-term relationship.

Larry York

I've leased one car and purchased two from Belknap Subaru and always receive great service.

Michael Officer

Been here to look at a few Subarus and have my car looked at. Seems like a pretty good place. Very nice waiting room!

Erik

Very good service with helpful staff. If I get another Subaru, I will very likely buy from them again.

derek dutton

I shopped around a lot for my new car. Had the best experience AND the best price at Belknap Subaru. Ended up leasing a nice new Impreza that I'm very happy with.

Marie Valliere

The time to complete was service was what they estimated and the work was excellant. The waiting area was comfortable. I brought a book for my 2 1/2 hour stay . I didn't eat any snacks because I brought my own but was happy to see fresh fruit. the staff was freindly and informative.

Robert Anderson

Change of oil and car wash accomplished well, courteous attention. Thanks

Jay Meegan

Three Subaru's and many years of service. From the Parts Manager, to the Service Manager, to the Sales Manager including their teams, the experience throughout the years has been great. If you're looking for a Subaru, go see Mark and his team. You will be happy you did.

Tim Seeger

I needed to get the Bluetooth re-establish, they did a good job

Frank Britton

Belknap Subaru has great people working there and the service and parts department are outstanding! Great service at reasonable prices. Highly recommend this Auto dealer.

Patrick Roberts

I have purchased two vehicles from Belknap Subaru and have no complaints about either experience. The sales department is friendly and offer fair prices without making you feel pressured to close the sale.

Irit Levy

One of the best dealerships

Bill Mikels

Very nice people

Karen Brown

Best dealership ever-Best salesman ever Dave Elliott -best car ever the new ASCENT

Kathleen McCabe

Quick in and out -- state inspection includes a great car wash and that was in and out, too!!!

Richard Tasker

Great Subaru dealer and maintenance facility.

Donovan King

I began taking my '07 Outback here for service a few months ago. They've been very helpful and professional. Each repair will have its unique challenges, so my experience won't mirror anybody else's, but I've been very happy with the repair time, the careful explanation of what I'm paying for when I've asked, and, most importantly, the quality of the repair. I love my car, and here, I trust it's in good hands. They even have a nice little kids' area, so it's easier to entertain my 2 y/o while I'm waiting. They've won my business, and when I'm ready for a new car, I'll give these guys the first call.

Joe Dillier

I won't be back. Ever. And won't buy another Subaru.

Philip Atkinson

Nice people offering a laid back, no pressure buying experience. They were very accommodating of my numerous test drives over several weeks and very responsive to any questions I had. If you're looking for a Subaru in the Lakes Region or even from beyond I recommend stopping by to work with them.

Kerry Lynch

The sales team is responsive, honest, and easy to work with. Not the typical car dealer pressure and mysterious math. Truly an enjoyable experience.

Liam Sulivan

Great service great people and a welcoming place

William Gale

Straight forward with new car price and trade in.

Heather Jache

I really do appreciate the help that I got from everyone there at the dealership

Paul Little

Great, trustworthy and solid service..

Harryguo123 Guo

good device

Martha Logan

Got my new Forrester!! Courteous service .. bathroom also

Bridget CrowleyBrown

Dave was awesome to work with! We bought the Subaru Crosstrek.

Kevin Bentley

Belknap Subaru made the car buying experience quick and painless. No pushy sales people here. I think the total process took less than two hours to complete. I look forward to doing business with them in the future when the time comes for our next Subaru. I also love bringing our cars here for their regular maintenance. Shout out to Jonathan Ives who was incredibly helpful throughout the process. Thank you!

J J

I use the service center here for all my regularly scheduled maintenance. They use the utmost care when servicing my tuned STI. Never a smudge or a scratch, fast, and always a wash and vacuum, unless i decline.

Rick Belle

new or used cars and trucks they have them all and stand by what they sell to you

Robyn Bowers

Very low pressure, fair price!

Caleb Dunklee

Kyle and the team at Belknap Subaru didn't just go through the motions, they gave us the definition of customer service when we came in. Trading 2 cars with a small amount of negative equity and leaving with a brand new car in our target budget has made customers for life out of this family.

tom flocks

I would never shop there, let's rephrase this I would never shop at any dealership all car dealerships and car salesman are scummy. Just like real estate people and lawyers and insurance agents I'll give you a couple extra Stars just to be fair

Ryan Myrick

Great people with positive attitudes. I go back for all my service needs.

Belinda Broneske

Haven't even signed the papers yet and am not feeling good about this dealership. Salesman was absolutely great but management has a few lessons in customer service to learn.

Merrick Smith

Friendly, knowledgeable sales staff. Easy in and out test drive.

Sheryl Melville

Awesome car buying experience...Dave Elliott and Brian king were phenominal...they both went the extra mile...thank you so much...love my brand new Subaru outback

Eugenie F Kidd

Pleasant and clean atmosphere,sales staff. Was courteous

Margaret Stevens

I recently purchased a new vehicle here and the experience was fantastic!!! I researched 3-4 months beforehand and knew what I wanted. NO PRESSURE TACTICS or negative sales ploys! Dave Elliot and the finance manager ...all staff here are A1!! If you buy tell 'em Margaret S referred you @

Diane Leary

Very friendly and supportive of customer s