Reviews of Banks Chevrolet Cadillac Buick GMC (Car Concessionaire)

James Bilodeau

Great experience. We we're there to get my wife's oil changed. They changed the oil, vacuumed and washed the vehicle. In and out in 1.5 hrs.

Steve Emanuelli

I felt like I was in the Godfather movie but in a good way. No pressure, but they made me an offer I couldn't refuse. A three year old leased car, certified, with remaining warranties having less then 15k miles and gave me a trade-in credit as well. Then they worked hard on getting me the best finance option available which came in under what I initially told them I was able to afford. I was in and out with my new vehicle in less than 3 hours. My thanks to Brennan (salesman) and Steve (finance) for their efforts.

savannah yasharian

Mike was so helpful. I've never felt so welcome when walking into a car dealership before. Everyone I spoke to gave me the encouragement and the 411 on everything, down to the last minute of service. Even with my low credit they never stopped believing in me to get the car I had hoped for, and I did!!!!

Dave Young

My service visit last week took less than one hour - including a car wash! Kudos to Jen McDonnell - a top notch service professional and a fine Banks representative.

Ryan McGonigle

I could not be happier with the service I received from Ashley. I was kept in the loop every step of the way. My vehicle came back to me cleaner than i left it and all problems were repaired. I highly recommend Banks to anyone in need of auto service.

str8shuutr45

I took my vehicle in for an oil change and tire rotation at 6:30AM on a Tuesday morning. I was one of the first in the door that day. The vehicle wasn't finished until 9:45AM. I believe that 3 hours and 15 minutes to change the oil and rotate the tires is a signal that your internal process is broken. I called into the service department during the prior week and was told 1) Service doesn't make appointments for oil changes and tire rotations 2) to insure a quick turn-around, don't come in on Mondays or Fridays 3) come in as early as possible. I find those policies disturbing as a consumer. Most companies want to give their customers a good experience so that they will return and also spread the word. This is the first time I can recall that an organization in your competitive market has told its customers how to do business. For these reasons, after my CPO services are completed, I will not be going back to Banks for service. There are other venues that are more accommodating to their customers.

David Dupont

Mark in sales is easy to work with. He is knowledgeable, personable and informative. There are many options for purchasing GMC and Chevy in NH but I always end up at Banks and with Mark. It's worth the drive.

Dean Childs

I could not believe how poorly I was treated at Banks. Sales man just sits me in a waiting room for almost 5 hours while he takes care of other customers, then brags to me about it. We signed the paper work and I figured we were good. Nope, truck isn't ready. He then takes off to check on my truck and doesn't come back until I have him paged 25 minutes later. Took over 5 and a half hours to "get my truck ready" Then they forgot to put floor mats in, so had to mail them to me. Doesn't go over he truck at all. Just made it feel like they were doing me a favor selling me a truck. I get home and have a message "I have your temp plate here" Nothing else. I call back the next day to have him bring them to me and he would not because he's too busy with other customers. What? too busy... what about me as a customer? You don't have an issue with me being stuck with an unregistered truck, or driving it home without a registration? The next day, when I could see the truck I could see they did a horrible job cleaning it. Left things in the cab and even branches in the back. This is the first time I received a dirty truck. I have bought a number of vehicles and this is by far the worst experience that I have ever had. Every other vehicle I have purchased the sales people make me feel like a valued customer, go over everything in the truck with me, and make sure I'm satisfied before I leave. He wouldn't even take the time to put on the license plates, he just hands me. Any other dealership would have put the plates on. Not at Banks, as they are just concerned with selling more vehicles and once the P&S is signed, you don't matter any longer. Banks has a lot to be desired when it comes to customer service. I'll likely go back to Ford with my next purchase if this is how GM lets dealerships treat their customers.

AddictedToSpeed

I've tried to trade here a few times with different vehicles, they always offer very low trade amount. This time about $10k less that what KBB says for trade in. Sales and managers also seem like they don't really know anything about cars, saying the tires need to be changed when there's still a good amount before the wear bars. Wouldn't recommend trying to trade anything here, because you'll get offered the lowest out of any dealer, and there will be no budging on their end.

andy bourassa

good people to work with, no high pressure salesmen no exorbidant paperwork fees

Susan Higgins

We travel from MA to buy our vehicles and have them serviced at Banks. The process is always a pleasant experience. The service is top notch. They always clean my car for me before I leave. Highly recommend.

LouAnn

We love banks Chevrolet! We bought our truck there and the process was so easy and smooth. Brought it in for an oil change and found it had 2 recalls to be fixed. They were able to get it done while we waited. No upcharges or pressure. I won't buy from anyone else again! They have become our family vehicle dealership~

Michael Silva

Got home noticed small dent on upper rear quarter panel. Extremely high interest rate. Mistakes made on extended warranty, charging $100 deductable which they tried to sneak by after I questioned them they removed the deductable. Asked for second key and was told when I come in for my free oil change they would replace. My concern what if I lose the one key they gave me. Instead of calling Ekeys to the dealership they should have taken care of it immediately or sent them to my home for the fix.

Chrisanne Proulx

Came in for warranty work and they addressed the issue as well as finding another issue and taking care of that so I only needed a single appt. Professional, fast work!

Lauren Thibault

The sales manager (I'm spacing his name) and the salesman Beau were great to work with. Very helpful, accommodating and no pushy rude sales attitude. Love our new traverse and are very happy to stay with the Banks GMC/Chevy dealership for years to come! Thank you

Adam Thorn

Best car buying experience I have had. We were in an out in 3 hours. I will buy from banks now on.

Ryan C.

Excellent out of state car buying experience. The entire process was easy - our guy we worked with, Kyle, was a pleasure to deal with and their level of service was great. Documentation Fees: Their fees are a fraction of what Boston-area car dealers charge. That alone, was worth the time it took to drive there. Dealership: It's awesome. They have a mini-diner where you can order breakfast, lunch or enjoy a cup of coffee. This is what a dealership sales floor is supposed to look like. We would definitely come here again. The fact they don't try to rip you off with doc fees, is a good sign they're not here to nickel & dime you.

Its Me

If you don't buy your car or truck from Skylar at Banks then your just wasting your money and time. Skylar is the peoples salesman, and will go the extra distance to save you money and put you into the vehicle you wanted . Skylar has that Uncle Buck quality where you can just tell he's a good guy .

JR Heald

Jordan Cote was great to deal with. No pressure at all and very helpful. My family and family's business have been buying trucks here for years. I keep coming back even though its about an hour ride from my home and I have several other dealerships that are closer.

Michael Reynolds

27 year patron with Banks. Always a great experience. They stand by their product and workmanship. I recommend them whenever I can.

John King

We just purchased and took delivery of a pre-owned 2016 GMC Terrain from Banks over the weekend. The car was detailed and ready for us when we arrived including the registration in MA which was an big help. Ryan Simula and the team was very helpful through the entire process.

john duggan

I Purchased 4 new city sde express van when it came to getting them to repair these van it was a total joke there repair center i stop to talk to someone and left my phone number no call back -----here is the sad part i would never return to this dealer ever i SPENT 15,000 in oil change and repairs and sticker to be lied to and cheated DO NOT EVER GO HERE THEY ARE LIES AND CHEATS EVEN IN THERE WARR. WORK

Jessica Riendeau

Had a fairly long wait for service because it was so busy, but that's no fault of Banks. But keys could have been returned more promptly once service was complete. Shuttle drivers are the absolute nicest people!

Gail Peters

My new car purchase was outstanding. I used True Car and only went to the dealership to pick up my new Equinox -- Skylar was awesome.

Eric Denise

The buying process was super easy. I asked for the lowest price through their website and they sent me back pricing. When I went in to look at the truck and test drive it the staff was super helpful and friendly. They answered all my questions and their communication was very timely. I would recommend going to see Jordan he was great to work with.

Brenda Bowers

I think that if you are on a fixed income don't go to Bank Chevrolet on Manchester Street in Concord New Hampshire no. My son and I stopped in there today to ask questions before we knew what they were running our credit and telling us they couldn't help us when we were told when we got there from the women at the front gas can from the salesman that they can Finance anyone and everyone they are a rip-off and a crook so if you are not dressed like you have money or you look different they don't want to help you Banks Chevrolet is a rip off scam place.. they told me to send the reason they would not Finance his loan was because he already had another loan out that he had co-signed for a vehicle and he is only allowed to have one vehicle Finance at a time while I know that's BS because my daughter has three vehicles finance and she's on Social Security

Mark SF

I leased a Buick from Banks in November, 2016. The young salesman was exceptional to work with. Though it took time to process all the paperwork involved including my trade in, as it usually does, all my needs in a new lease were met. I love my 2016 Buick and the service I receive at Banks so much that I decided to buy out my lease. Again working with the same salesman made it easy. I made and appointment. He had already prepared the financials and some of the paperwork, so the buy out went very smoothly and expeditiously. Actually it was fun. Also since I am retired, I am considering applying for a part time position at Banks. Banks is a warm and inviting car dealership.

Chantille Bailey

After having dealt with so many different car dealerships in the New England area, I am happy to report that the people at Banks were so great to work with - not too pushy and genuinely seemed to want to help me out. Kasey was super helpful with my initial communications, and Tucker did a great job trying to find a vehicle that suited my needs. I'm very pleased with my experience thus far, and I have a feeling they'll be keeping my business for a long time to come! :)

Deb Marcou

I appreciate the quality of your service and sales departments. Thank you to Jeremy Chapman and Jordan Cote for going above and beyond to help my family and friends with purchases of their vehicles. I recommend Banks to anyone looking for a New or Used auto.

Ryan Nunley

Bought a new truck on Thursday. I did everything over the phone before I showed up. Easiest and quickest car deal I’ve ever done. Thank you for not playing games like most dealerships I highly recommend Banks Chevrolet for anyone’s next purchase.

Roderick MacKinnon

Kyle Richard was awesome. Answered every question i had . Very professional ,and courteous with a no pressure attitude! It was a refreshing experience . Thanks so much Kyle. I will recommend you to anyone that crosses my path looking to purchase a vehicle .

William Lee

Let me say I normally do not care for car shopping. I decided to swing into Banks to look/buy a new truck if the price was right.The salesman was very informative and went the extra mile to find one to fit my needs. When it came to meeting the finance guy it was a smooth transaction and no high pressure sales to purchase all the extras. Good experience at Banks.

Benjamin Doucet

Always a very long wait 2+ hr oil changes, but are very thorough.

Jeffrey Buell

Dropped my truck off for some warranty repairs. They treated me like family even tho i had purchased the truck at a different dealer. If the truck i bought was at Banks originally i never would have gone elsewhere. I will be a Banks customer for life.

Meg Ross

Best car buying experience ever. We had Brennan Haywood helping us and he was nothing short of caring, helpful and kind. We were give space to discuss and try vehicles and he was understanding about us bringing our 1 year old with us. He even played Baby Shark for her through the dealership, lol! The work that we requested be done on our Acadia was done in a timely fashion and we were given a spare car to make life easier and keep me from having to sit there all day while they worked. Definitely recommend and hope to buy more cars from Banks in the future.

John Mccarty

Ryan our salesperson was very good. He gave us his attention to our purchase and did not bounce around to other customers. If something needed to be done he took care of it right away. The entire trade in process was simple and fair.

William Krom

Banks has a wonderful sales and service department. The waiting area is comfortable with a nice breakfast - lunch counter for a bite to eat. They always have taken care of any problems that arise quickly and efficiently.

Michael Bouchard

Quick lube service is horrible. Took 2hrs+ for an oil change. A trained monkey could work faster. Lost my business

Charles Hedges

After waiting over 2 hours for my vehicle from the quick lube my phone rings not to tell me my vehicle was ready but to try and sell me additional services such as replacing my cabin air filter on a vehicle with just over 11,000 miles. Ultimately, it took over 2.5 hours to get my oil changed after asking them to skip the normal car wash. I bought my last 3 vehicles here and have recommend it to others. Over the last few years I've had missing lug nuts from prior service experiences and a terrible experience trying to pickup my latest Silverado after it came incomplete and then after having dealer supplied equipment installed they didn't plug all the wires back in.

Judy L

Banks Chevrolet-Cadillac is a great place to purchase or lease a vehicle. Friendly and efficient - they make the experience a pleasure.

Anna G.

We service all of our Chevrolet vehicles at Banks! The Quick Lube is very convenient and they always do a good job. The added touch of cleaning both the inside and outside of the vehicle is always appreciated!

Brett Steinhilber

From start to finish Banks provided excellent customer service. Chris B. in sales worked diligently to get me into the truck I wanted. He was more than knowledgeable in the products and process. Never once did I feel pressured and have never had a better experience at a dealership. My experience didn't stop there. Yes, my truck experienced a check engine light within the first 24 hours but the way the team at Banks handled it impressed me. Murphy's Law always applies. After working many years in customer service and sales for multiple industries I tend to scrutinize how situations are handled. Both Chris B. and Rick G. handled this with the utmost attention and reinforced my decision on why I chose Banks for my truck purchase. I want to thank everyone at Banks, especially Chris B. and Rick G. for providing an outstanding experience and will always choose Banks for all my General Motor needs. 2 THUMBS UP!!!

Mark Brown

Jason did a great job showing me the vehicles I was interested in even where I was indecisive on what I wanted. He has been very supportive after the fact in helping with accessories changes and adds. He is a straight shooter and didn't offer false promise's. I would recommend him as a sales person to anyone. Banks has been great to work with on my new car experiences.

Tara Mason

This is our second time in six months where we had a problem with our car brought it in and they couldn't find the problem we continue to hear. Then they fixed our brakes and damaged the ebrake in the mean time, that wasn't broken. Had to bring it back for them to fix something that was never broken when I dropped it off. They told my husband it would be a 10 minute wait but 1hour and 40 minutes later (meanwhile waiting with a 4 year old) they were done.

Stephanie Buskey

Every one I had contact with were very friendly and knowledgeable! I called looking for a specific car and spoke with Brianna, she spent a good amount of time on the phone with me, answering every question I had. When I went to see the car, Chris, also took the time to make sure I was completely happy. The day I went to pick up the car, Chris was unable to be there, he went above and beyond to make sure I could still pick up my new car and sign all of my paperwork. Signing paperwork was very quick and painless thanks to Seth! I also LOVE that I was able to bring my son, they have a great playroom! I would HIGHLY recommend Banks to anyone looking for a new car!

Chris Maxwell

Great dealership with great staff! Location is easy and they have some great benefits. Low pressure so you can easily look around and take a test drive but still have the time to think. PS - if you have not purchased certified, please ask, I was pleased to see how great it is! I will be back

thomas ef

This place is my go-to for anything to do with my cars. Best prices around, as well as highest quality service. Why anyone would go to any other dealership is beyond me, honestly!

Rebecca Stoddard

This appointment was for routine service on my vehicle and as always, I was greeted professionally! The hours for the basic care service option are great! I do not go anywhere else for service on my vehicle.

Gary

Awesome service at a better price point than most dealerships. Lent me a spotless SUV that made it hard to take my car back.

CM Sullivan

Many family members and friends have been going to Banks for years. This was our first experience with Banks and we wish we had done it sooner. From our first phone conversation with Ciera to meeting her manager Jeremy and then Jordan Cote our sales rep was without a doubt the best experience ever. Our new 2019 Buick Encore is the BEST car ever. We are so pleased with the improvements from the 2015. For sure Michael and I will continue driving from Goffstown, NH to Concord, NH for both our Buicks to be serviced with Banks. On a scale from 1-10 we give Banks a 20. The Sullivans

David Luce

I bought a 2007 Chevrolet 4x4 I brought to Banks to have inspected for safety and overall condition. They found a myriad of issues that I was able to get fixed by the dealer who I purchased the vehicle from. Andrew Reisch went over all the issues found and never rushed me or made me to feel I was a bother. I would certainly use Banks again, no doubt.

Jenna Tosi

I recently bought my first car at Banks on January 31. As a first time car owner ( buying a car all by myself) my anxiety was through the roof. I was able to have Megan guide me the entire way through. She treated me as if I was just a friend. She didn’t not push or pressure me at any stage of buying my car. She had the best interest for me as a person. My 2016 GMC Terrain is everything I dreamed of for two years. I absolutely love my car and have no regrets. The pricing and quality of my car (which is absolutely perfect shape and condition) is so do-able and they beat any car dealership around! Anybody would be a fool if they didn’t go to Banks. They are not your average car dealership !!! They love their customers and their actions prove it !!!! Thanks Banks! I will see you when it’s time for a new car !!!

Jim Dillingham

It had been 10 years since I purchased a car. I used to buy 1-3 vehicles per year for my previous company and dreaded the necessary process. Kyle made this purchase extremely easy and pleasant. I guess the former silly sales games of car salespeople have been abandoned in favor of respecting the customer's level of intelligence, or maybe it was just Kyle. It was actually a fun process.

John Theodore

I LOVE Banks. The purchase experience was great, and my first service experience was even better. There are GM dealerships 10-15 miles closer to me, but my Banks experience makes the extra distance well worth it for all of our service needs. We will be buying our next vehicle at Banks as well.

Judith Boucher

we have many times bought vehicles from banks chevrolet and been very happy. We have always dealt with Mark M and been treated with special care. Just purchased a new car on July 3 and spent many hours with M both at office and on phone,he was great with us. PS love my car!

Bruce Chickering

Quirk Chevy said I needed a new rear spring due to noise I was hearing and they pushed me out past my warranty end date and wanted me to pay the remainder after Chevrolet discounted the cost. I called Rick Gauthier at Banks for his opinion and he took the initiative to investigate and found Banks could do it at no charge. When I had it checked out at Banks they found undercoating stuck to dirt in the springs which was documented as an issue by Chevrolet cleaned the springs, fixed the issue all at no charge! Thank you Rick and Banks Chevrolet

keith ledoux

This is our second purchase at Banks. Both experiences were outstanding. Honest, up front and a pleasure to deal with. I will buy my next vehicle through them and highly recommend Banks.

Kari Caragher

Our experience working with Joe at Banks Auto was great! He was there to answer any questions we had along the way, and his responses were always timely. The entire process was seamless and I would absolutely purchase another vehicle with them!

Russell Ux

Terrific experience here at Banks. Just completed my second new vehicle purchase through salesman Chris Burnor. Chris is very patient, and worked me through making the right choices on my purchase. I would not hesitate for one minute to recommend to anyone that they should consider purchasing their next vehicle at Banks! Keep up the great work folks.

Catherine Boutin

We are always pleased with Sales and Service at Banks Chevrolet. There just isn't any place else we would go!

bill frelkie

Repair appt. Isn't until next week so will have to wait to rate for that. Not thrilled they don't rent vehicles unless you are having warranty work done. Given they sell Cadillacs I was expecting the service guy to be more forthcoming with service schedules/information. Didn't happen. So far not the same as Faulkner Cadillac in Pennsylvania or Quirks in Manchester. Hope the repairs go well as I am expecting. Otherwise may have to return to Quirks for their awesome service staff and mechanics.

Tricia Currier

After getting into an unfortunate accident last week and totaling my pickup I went to Banks and worked with Ryan Simula. Great salesman found me the exact truck I wanted with all the options and worked with me on everything including pricing, financing etc. I will absolutely buy from them again! Very Happy Customer!

Lynda White

My husband and I bought a Buick Encore the end of June. We love it! Engine is so quiet, excellent ergonomic seat adjustments on the driver's side, and the ride so smooth. A special thanks to Skylar in Sales who helped us with the with the computer software features. Bank's focus on customer care brought buying a new care to a whole new level.

Kim Coppo

I just bought my second vehicle from Banks and again had an awesome buying experience. Jess B went above and beyond to get me into the perfect vehicle. What impressed me most was how Jess worked with me around my schedule. She would send me photos via text so that I only had to make one trip to the dealership. She also arranged for my new vehicle to be delivered to my house for 6:50 am so that I would have it in time to make it to work on time. I have bought many vehicles from other GM dealerships and Banks is by far the BEST dealership in NH/VT.

Chris Rodonis

The whole purchase process was excellent. No complaints there. The vehicle did however have the check engine light on when I picked it up. (with 18 miles on it) I was told to bring the vehicle in the following day, Saturday, as it was 8:00 pm when I was picking up the truck. After taking time to get the vehicle late Friday night because I had things to do on Saturday morning, I arrived at the dealership around 3:00 in the afternoon. No information was given to me to arrive early in the morning because service closes at 2:00. A waste of time and fuel.. I went back first thing Monday morning. They pulled the vehicle in for diagnostics. They found the issue, but did not have the parts. I was told they would be ordered, and be in in the next day or two. I was not available to bring the truck back until Saturday, and received a 8:00 am appointment with a loaner vehicle "just in case they couldn't finish it in time on Saturday." I received a call on Wednesday informing me that the parts had arrived. Great I thought to myself. Saturday morning arrives, and I bring my vehicle in, and get into what feels like a closet of a loaner vehicle after having bought a brand new full sized truck with an engine issue. I arrived home and went about my day, with a phone call coming about two hours after I had dropped off the vehicle. I was excited to think that my truck was finished, and I could enjoy my purchase. Instead, I was informed that all of the parts needed were not ordered. There was another part needed to complete the job, that wouldn't be available until Monday. Monday will make ten days I have owned the vehicle, and it has been to the dealership 5 of those ten days! Again, the sales experience was a joy, but the communication with service has been sub par.

David Jillson

My father has been doing business with them since 1982. When needed a new car last September 2018, I headed straight to Banks from a city 30 miles away. Great service!

Kiana

I usually service with Herb Chambers but after moving I was told Banks is the best in this area for quality service. I have owned many Cadillacs because I enjoy the luxury and of course how enjoyable they are to drive, I won’t have anything else. But one of the main reasons I choose to drive a Cadillac is that I love the standard that they hold their cars, service and sales personnel too. Nothing is ever subpar, I have a true passion for GM. The experience I had was less than satisfactory, I went in for an oil change everything was great until the car came up and my cream interior was covered in oil and grit. Not only is this disheartening to know they would let poor quality roll out of their shop, it’s disgusting that someone can disrespect your vehicle and no one find it to be a big deal. It is a big deal. And all I was told by Ed Penn the Service Manager is well I’m not going to give your car a full clean if all my guy did was leave a couple finger prints then laugh it off. I was offered another oil change between chuckles but no clear remorse for the piss poor state my car was returned to me in. Well it’s the principal, hopefully this will show you and others what to expect from Banks Cadillac.

MELISSA Anderson

I had a fantastic buying experience. The atmosphere is warm and inviting. My consultant Brennan Haywood is a wonderful asset. He made everything so easy. Banks came highly recommended by my friends, I am so happy I took their advice and stopped in. I will be recommending Banks to everyone I know that needs a vehicle or service.

Alison Doheny

I had the pleasure of working with Court who went out of his way to contact me when they received a vehicle that I had expressed interest in previously. He went above and beyond to earn my business and made the process so easy and painless. Thank you so much for the assistance and great service!

Alexander Hudak

The sales team was just A+ all the way. Great People. Ask For Jordon Cote Best New car buying experience ever ! Jordan sorry I put in the wrong name when I first did the review . !! Best Alex

Gregg Gelinas

Had an amazing experience. Would recommend anyone to go to Banks.

Jim Petersen

Went in to get an oil change and inspection sticker. Service department is very clean as is the waiting room. They always do a great job.

Jacqueline Cote

Excellent and quick service, loved the nice waiting area and snack bar. Our sales person was Jessica Berwick and we couldn't have asked for a more caring and responsive person. This was our first experience with Banks and it was totally outstanding.

James Franco

I had a good experience purchasing my 2018 Silverado recently at Banks. Erica in customer service was my first line contact and she was really great and provided several quotes for me as I adjusted my requirements for the vehicle I wanted. When I went to look at the new truck at the dealership, I was assigned Beau in sales and Mike (sales mgr) to work with me. I felt both were excellent and in the end, we came to terms on my new truck and my trade. I think I got a very good deal with Banks and I've done tons of research to realize this. There were none of the typical scams you may find at other dealerships, just very straight forward. On the negative side, the customer parking area is awful. This is a high volume dealer of both new and used vehicles, but the tiny strip for customer parking and transitioning test drives in and out is something they should look to improve upon. One additional small complaint I had is with the detail shop, and how they were so shorthanded that vehicles were not getting detailed on time or thoroughly. I've restored cars myself, so I had planned on doing a more thorough detail to my new truck once I had the chance in the near future, but upon delivery, I would say the cleaning/detailing was below average. Overall I was very happy with this purchase and this dealership. I would rate my experience a 4 1/2 but not able to choose 1/2 stars. I purchase new every couple of years and I will most likely look to Banks when I do. Bob D

Lisa Dellanno

The service team is very courteous and friendly however, I was disappointed that they were not able to fix my heat problem. I was told it wasn't working because I had it set for Sync or Auto. It does not work correctly with both of those settings off. It starts to warm up then goes cold unless I set the temp to HI. The rest of the temp settings are not working correctly.

T D

Court Lesieur is an Awesome salesman. He's calm, not pushy, knowledgeable, kind. We would definitely want him to represent us in future purchases.

David Pilcher

This is my second vehicle (lease) from Banks and I'm pretty content with my purchase. The salesman and management worked with me and my budget to make the numbers work and gave me an extremely fair price at the upper end of price on my trade in.

Rosemary Mathews

My rating...... ZERO. Would never recommend that anyone purchase a vehicle here. Service department and customer service has been a nightmare. We have never been treated so poorly. Apparently we were sold a brand new vehicle that unbeknownst to us had damage done to the heater box by a rodent (before we bought it). The service department has had our vehicle for over three weeks while "fighting" with GM for new parts. Never heard of such a thing. No updates unless we initiate a call, no end in sight to this nightmare. No path to a resolution in sight. To make matters worse, the first loaner they gave us was filthy and smelled so bad I thought I was going to be sick. We're making car payments on a brand new vehicle we don't even have. Time to put in a call to the Better Business Bureau and/or take other action.

Larry Routhier

The folks at Banks Chevrolet were all very friendly and easy to work with in the purchase of my new vehicle. Jason Urban was great and very friendly, no pressure.

Kristine

Banks was very helpful working with me on warranty repairs. I was able to get in quickly and they were able to identify concerns that other dealerships were previously unable to identify. While I still have one concern that I’m not sure has been corrected completely, I am grateful for the multiple repairs that were completed to my satisfaction.

Connie Sousa

My 19 yr old son brought my recently purchased Yukon Denali in for service. They treated him as if he was the buyer! It was pouring rain and he wanted to go across the street to look at a motorcycle dealership and they had drove him there! The work was completed in the time specified. Great experience.

Debra DeForge

Great people to deal with. Skylar did an awesome job helping me find just the right vehicle!!! Very happy we drove the 2 hours to get there.

Lauren Haroutunian

Fantastic customer service! They made buying my new Chevy Equinox an enjoyable experience. I would definitely recommend Banks Chevrolet!

john clifford

Though I am overall happy with the purchase deal and liked my sales lady but the things that annoyed me most is the customer parking on the lot and the fact that the car was not ready after I driving 90 minutes and on time for my appointment. The lot is huge but there is barely room to find a space because the new vehicles are pushed too close to the sales building, seems all quantity and no quality. I had made my mind up to buy before I ever entered the dealership. I made a 1.30 pm appointment with the online sales woman, Casey. She told me to ask for Scott, her sales manager when I get to the dealership as he will have the vehicle ready when i get there . I got to the dealership at 1.15 pm, I asked for Scott who brought me to Cindy's desk, the sales woman. The vehicle was not ready and was not even on the property, Cindy had to get a drive to another lot to get the vehicle. I made a deal, bought the truck and then came the fiasco of transferring the contents of my old vehicle into the new one. Every modern dealership except this one has a covered space for this propose. It was sleet and hail and I was trying to transfer contents but the vehicles were parked so close that it was next to impossible to accomplish. Ridiculous in my view, it just shows that in this dealership you are a sales number and that's all.

Sean Bolton

Banks is always fantastic. The customer service is always top notch. So much so that I have sent friends and family there to both purchase and service vehicles. I highly recommend Banks.

Darlene Fuller

I brought my Acadia in on 11-03-18 for her first oil change, Tire rotation & inspection sticker. I used their Quick Serve Service. While the work was being done, we enjoyed a delicious breakfast in the little in-house cafe. They not only did the work I requested they even vacuumed & washed my Acadia too. As for the staff I simple Love them all. They are always so friendly, helpful & polite. Thanks Banks !

Mark

Went in for a regular oil change and service. Unable to make an appointment, as dealership will not do appointments for oil changes. Drove an hour to the dealer, and it took almost 2 hours for an oil change. Only one vehicle ahead of mine. Totally unacceptable. They asked if I wanted the cabin air filter changed, and I declined because it was not dirty. Customer service rep said they would put the filter back and wash off the car. Be ready in a few minutes. Took 35. The whole process at Valvoline is well under 20 minutes. I will not be returning. ZERO customer service here. You CAN do better!

Andrea Johnstone

Justin Tsantoulis was great when i went in. He was very detail oriented on my questions and concerns regarding my SUV. He also helped answer other questions i had regarding needing other services for my second car. He kept me in the loop of everything that was going on while my car was being diagnosed as well as thoroughly explained what was wrong with my car. I would definitely return to Banks for more services on my Chevy's.

Kelly Kinhan

Always a great experience at Banks...I arrived at a busy time but was taken care of quickly. I took advantage of the shuttle service and always impressed with the shuttle drivers. Banks goes out of their way to make customer service a top priority.

Dan Morin

Always an awesome experience. Family has purchased 3 trucks there in the past 3 years and won't hesitate to go back for the next vehicle. Awesome customer service and never any pressure!

Al Warner

Fast, courteous service and good breakfast to boot! I just needed a basic oil change and tire rotation. I was in and out in about an hour, having barely completed my breakfast when the job was done.Did I mention the car wash and vacuum?

susan corcoran

My buying experience at Banks was amazing from start to finish. The entire team was courteous, professional, and efficient. I got the vehicle I wanted at a price I could afford! Will definitely return in the future!

Jeremiah Colbath

Cindy has once again made me realize that I’m at the right place. My 2nd vehicle with the Banks team. I’ve experienced both Sales and Service with this dealership and am committed because they make you feel like a priority. Looking forward to our next vehicle already!

Megan Elkin

Excellent buying experience. Went for a lease.. new for me. Tucker explained everything! Very helpful! Would definitely recommend!

Chris Arbor

My first visit was to the Banks service department when I was overdue for an oil change (usually did them myself). Haven't touched a wrench to my car(s) since and that was roughly 12 years ago. Their service department is fast, easy, fair and do good work. I just bought my second truck from Banks (first was back in 2008ish) and had another great experience with the sales department and salesperson Jasmine. Never felt pressured or awkward, which often is the case in other dealerships. Though I won't be buying again for some time, I will continue visiting their service department and will buy from them again when the time comes.

Ronald Girard

Just another typical service appointment with Banks Chevrolet. As in all previous visits, the service was outstanding! Drove in to be greeted by gentleman who directed me to the lane for the basic service department inside the garage. From there, I was directed to the Customer Service Rep who took my information and I was given a ride back to my office where they came back to pick me up a few hours later. I paid my bill and my car was waiting for me right inside the building, clean, vacuumed and ready to go! Really a pleasure dealing with such a customer oriented dealership where the customer comes first!

Geoffrey Gray

We have purchased several vehicles through Jordan at Banks. He is a pleasure to work with and always professional. If he doesn't have the answer, he will tell you so and will get right back to you in a timely manner. I would highly recommend Jordan and Banks for your next purchase. It's refreshing to work with a dealer that isn't playing games all the time.

Mary Till

I was very happy with the way I was treated and the extent the whole team went to get a car ready ( just off the truck) for me to drive. The salesman was patient, eager to answer all my questions. The Service Manager spent considerable time teaching me how to find charging stations (I bought an all electric Bolt) and gave me three apps that I can use when traveling to find a charging station. All in all, it was a pleasant experience.

Matt D

Manager Wayne Thibodeau and salesman Todd Richardson were prime examples of why Banks is the epitome of how a purchase should be conducted. Fair, honest and the willingness to go the extra mile to get you the deal that's right for the buyer. Its my sixth GM vehicle and will be a return customer, upper management take note of these two individuals as well as others that make Banks the best...period. Matt Dyer

Emily Vale

I purchased my first SUV with Banks and I was met with courteous service and professional staff. The day after I brought my vehicle home I realized they had forgotten my state inspection sticker, so I called them and they told me to come in and they would get me in as soon as I got there to rectify their error. I was in and out in about 15 minutes and they even topped off my gas tank for their mistake. Everyone was wonderful in every department I came across. Thank you Banks!

Don Borges

I went in for a simple oil change and they automatically do tire rotations, top off all fluids, wash and vacuum the vehicle. Plus great place to have breakfast while waiting all in one.

Paul Dubuc

I’ve bought many vehicles over the years. Banks has been the best experience to-date! We were greeted immediately at the door, Jasmine found our online inquiry right away, and worked with us to find the right car for us when that one didn’t meet our expectations. The deal on the new car was great, the trade-in value was on-par, and the financing was quick and painless. We are one happy customer, and will definitely be buying our next car at Banks!

Shelly Merrifield

Tracy Banks Chevrolet - Wow! Best car shopping experience ever!!! The dealership is beautiful, comfortable, and relaxing to be in, while several of the most well meaning, and well mannered persons cater to your every need. Kayne G. was our salesman, and we compliment his efforts on our behalf. Professional, caring, knowledgeable, ultimately successful in finding exactly what would suit our driving needs. High compliment to Jeremy who’s patience and persistence with us paid off in what was the absolute BEST DEAL in Concord N.H. Thank you all - what a lovely experience.

GrandoReaper .

I am a bit jaded with my banks auto experience. Three different cars in two years went to shop for various repairs and came back each time with obvious dents and marks. They did fix it each time at no cost but that does not do anything for time lost. It takes me 30 min to drive there plus changing schedules to be able to go. The waiting room is great but it better be because you will spend at least two hours waiting on an average day. Buying a car? Get ready for the "let me talk with my manager" experience to negotiate trade in credit because they do nothing about msrp. I will only go here because of my warranty or recall.

Ron Trudel

I am a retired auto mechanic of 50 years. Because of fast moving technology and lack of test equipment and tools, I am limited as to the work that I can do on my own vehicles. I have been away from it for over 10 years. Because I have seen and heard of so many people getting scammed in the auto repair business, I don't trust anyone. Having said that. I have been bringing my Chevy and Ford to Banks for about 4 years. They have always treated me well, been honest and have never tried to sell me anything that my vehicles didn't need. Yes, I would recommend them.

Nic Romaine

Had a bad experience using the online service appointment tool, and with actually getting an appointment scheduled. But had a good experience when I actually went in for the appointment. Overall, it comes out to a fairly average experience, nothing particularly bad, nothing particularly good.

Jonathan Sylvia

Seems to be a good and honest dealership. Routine service (oil change and tire rotation) and recall service very efficient. Very friendly staff.

Peter Stopera

Third truck from them - Excellent in every way!

Brittany Reitze

Easy and quick service! So easy to get my oil changed and inspection done on the weekend without even having an appointment. I lease my car through banks so it was convenient to go through their service department. They were polite and friendly.

Charles Willeke

Bought my lease at lease end. Excellent professional service as usual from Banks!

Buck Jeep

Bleh, not impressed with inability to properly diagnose Silverados from 2001, 2015's, & 2017's. It is a dealership. You would hope they would be able to see or have heard of common issues. But hey, push it to the customer to pay, and then keep on guessing!

Rebecca King

I had a list going in of what I was looking for and Bob B. gave me several options to look at that met all of my requirements and then some. He spent the better part of a day with me showing me every car I requested and never rushed me to make a decision. He found a hidden gem that exceeded all of my expectations and fit my budget. I left with the perfect car for my family. I could not have asked for better customer service. His easy going no pressure approach was the best car buying experience I have had. I will continue to bring my business to Banks and recommend it to everyone.

Jim Duffen

Had a really excellent experience purchasing a vehicle at Bank because Kara-Joe was so easy to deal with. I went in looking at something I may want to purchase after doing some homework and walked out with a better deal than I thought. I never felt pressured at all.

Brendan Stackhouse

Incredibly easy, streamlined car buying process! Tons of cars on the lot. Great salespeople to work with. They have an extremely transparent process. Easy to work with for financing. Brennan was a great salesman to work with! Not pushy about adding warranties or anything, but they do make the options available. Super clean, and didn't realize you could get food in the dealership as well. Hopefully it won't be for a while, but I plan on buying my next car at Banks!

Brian Alexander

Kyle and Tucker were great to us when we were shopping for a new truck. They came up with the ideal vehicle for us and made me feel very comfortable in the buying process. Very happy with the vehicle so far.

Nick Johnson

I have purchased/leased many gm vehicles over the years from various dealerships. My current gm truck was the first vehicle I ever bought from Banks. My experience with them was nothing short of exceptional. The salesman was super patient and very friendly. I went to the dealership not intending to buy a vehicle but was curious about the sale they had. I made this clear to the salesman who understood and assisted any way he could. All in all this is the best car buying experience I’ve ever had. If you have to drive farther to go here I’m telling you it is worth it. The selection is massive and the service is as professional as you can get. I will only use Banks for all my vehicles moving forward.

Michele Dimastrantonio

we love going to Banks for our vehicles. they are very friendly and helpful. Would recommend them to everyone

Alli Murphy

I have bought two vehicles from Banks; the most recent being in October 2018. I had Kara M as my saleswoman for both experiences. She is absolutely AMAZING! I never once felt pressured and she made sure she did everything she could to get me into the vehicle I had been wanting forever! I can't thank her enough. Once you meet her, you instantly feel like family! I make it a point to go and say hi to her every time I come in to get an oil change or any other type of service.

Elizabeth Drolet

There is no better place to buy a car than Banks! Always well kept in there, knowledgeable staff, excellent location! We have been buying there for years, and wouldn't go elsewhere! Thank you for another great experience!!

Michael Maguire

Hannah Cunningham was outstanding. Got me checked in quickly. In addition the people who line up and organize the vehicles do a great job. To have my Equinox serviced and then washed and vacuumed was outstanding!!!

Loretta Sutter

Service at Banks is outstanding. I feel heard and treated with respect. I always get a detailed explanation of repairs before they're complete and no surprise charges. The waiting area is comfortable, clean and inviting offering coffee, TV, and internet. Very positive experience.

Robert Fee

The dealership has grown too big and cannot handle the capacity in service. The service writer bent over backwards to accommodate the shortcomings of the company. With that alone, he deserves a raise and a steak. The tech was very pleasant, he was accommodating, and professional. The cogs in the wheel usually get punished for poor reviews. This should not be the case. The ones who should feel the pain are the corporate management team and the owners who have lost focus on what is important to customers-service when you need it, honest scheduling (if you are full, do not let anyone overbook the day), and straight answers BEFORE the car is dropped off. The issue boils down to poor ownership, poor high level management, and complete oversight on service scheduling. Many of us cannot drop a car off during the week. Weekend appointments are the only way to get service done. In that respect, Banks needs POSITIVE incentives to bring more techs in on Saturdays. Overtime, bonus payouts, and other incentives are important. The downside is to have techs come in only to have appointments canceled. Spring, fall, and good winter days (weather plays a huge role) keeps bays busy. Being smart about scheduling labor increases will increase the bottom line. As far as GM quality... Not so much, I switched from Ford to escape rust and poor build quality. Same rust bucket, different name. Take a lesson or two from Honda. Their cars last 10+ years without rust.

KAREN GAGNON

I have bought several cars from Banks and have always had great service from the purchase to the service. Jeremy is my go to sales person and have referred a few friends to him also and they couldn't believe the great service and I loved the $50 referral for each one. My husband worked at another Chevrolet dealership and Banks prices were better than his employee price. Go to Banks you'll be happy you did.

Penny Gernat

Service was excellent. Fast and efficient. Service Employees were very pleasant!

Samantha Worster

Quick lube? Really? My husband just spent 3 hrs waiting for an oil change on our 2013 GMC Denali! No one else was in line when he pulled up. We purchased our truck here and have done quick lube many times. Comes out looking nice because after, they wash and vacuum. He told them at 11:30 he had a meeting at 1:00. He’s furious. Not sure we’ll take it back. Sad because we’ve always gotten quick friendly service. Had to leave at least one star. He’ll be writing his own review and it won’t be a good one.

Daniel Casperson

Banks Chevrolet is a Professional Grade Dealership. No high pressure, with Sales Staff and Finance that is in my opinion 1st Class. As I left I told the Sales Rep. Alex B. that I would be sending my son to see him. Kudo's to this team. Thank you.

Susan Edy

We have been loyal customers of Banks for years. The service department is the best, great waiting area, car is always washed and vacuumed. Friendly staff. Last week we bought a new Chevy and our whole buying experience was pleasant and efficient. Banks has a great way of making you feel special and they treat you right.

john s

I went to Banks because I thought I saw the truck that I wanted.After dealing with Jim he informed that the vech they had I stock was not the right vech for me.He was very knowledgeable on truck and explained to me in detail the different options was best for my needs.Banks did not have the truck in stock,but Jim went well out of his way to find one for me.I was pretty upset that I drove from Mass and Banks did not have my truck.Jim compensated for the inconvenience and made a great deal for me.The process was smooth and the inexpensive documentation fee are nice.Would recommend the ride

Gail Callen

Very happy with the service department at Banks Chevrolet. Dropped our truck off for an oil change (which was free as a perk for buying our truck there) and for an inspection. It was ready when we returned from our errands. Very friendly staff.

John Nanai

The buying experience of my 2017 Chevy in July of 2017 was great. The price, the service at time of sale, and the delivery process all went very well. The follow up service when my truck started having issue after issue was frustrating to say the least. I would repeatedly hear "couldn't duplicate the problem" or "it's within specs and normal". I would always get a loaner that didn't have these "normal" issues, but no one wanted to hear that. Very disappointing experience dealing with them. Due to the frustration at my last visit when they returned the truck with all the same issues and forgot to do an oil change (despite the dash display saying it needed it and my request to get it done) I traded my truck in same day on another make and model. I normally keep a truck for 200,000 miles, but it's so nice to have a smooth shifting truck that doesn't shake and sound like there's an exhaust leak. Sadly, despite the smooth sales experience, I would not go back here or recommend it to anyone.

Christie Tornikoski

Cindy at Banks Chevrolet in Concord is so helpful. She was very patient, and quick on her toes to help us find a great used Silverado. Highly can recommend working with her on your next Chevi or GMC purchase. The service department has also been exceptional with the a follow-up inspection - not a long wait, but wifi & cafe if you get a little parched waiting. Thanks Cindy! Thanks Banks Chevrolet!

Samantha Laliberte

I would highly recommend buying or leasing your next car through Banks. This is the second car I have leased and have worked with Court both times. He is very knowledgeable and professional, as is everyone else who works there! Thank you for making my experience so easy and fun!

Dana Carlson

I had wanted to purchase a new GMC Sierra 1500 for several months. My Wife and I had bought 2 vehicles from Jim Delia at his previous place of employment. At the end of last year he told me he would be working at Banks Chevrolet starting on January. I told him I would be coming to Banks from now on. I now have the truck that I needed. If you are in the market for a new or used vehicle I recommend that you go to Banks Chevrolet Buick GMC and ask for Jim Delia. You will be glad you did.

Darren Rice

Banks does an excellent job on the service of our company vehicles. It's not just a quick lube for oil changes they rotate your tires and check all fluids and vacuum the inside of the vehicle for less than just an oil change at other places including other Chevy or GMC dealers.

keith lanphear

Drove up from CT to pick up my new camaro convertible SS2!! Banks made it Fast and easy. Plus i saved a lot of money!! Thank you Alex T for being a top notch salesman!!

Chelsea Drew

Convenient drop off area. Gentlemen outside was helpful and friendly.

Kay Bailey

My husband purchased a vehicle recently at Banks in Concord. We found the experience to be very pleasant. We did look at several and did test drives of 3. We purchased the 3rd. I would like to thank the salesman Zackary Alden for his time and honesty and most of all listening to us. He was very thorough in going over the technology in the vehicle and answering all of our questions regarding it before we left with it. This is the 2nd vehicl we have purchased through Banks and would use it again and recommend it as a place for others to go when vehicle shopping. If your lucky you might be there when they are having a breakfast or cookout or doing something special for their employees and prospective customers. We were on both occasions and that made the experience so much better for everyone!

kenny hume

Not impressed with beeing lied to !! I will put it into prespective . Not sour grapes !! Just false information !!! I will not return !

Will Hier

Best customer service and care. Nothing but friendly people willing to go the extra mile to make sure the customer is taking care of. I couldn’t thank them enough. Will definitely keep all my business at Banks!

Joy LeBlanc

I purchased a Chevy Silverado Pick Up that was on stock. Jeff was our salesman. He knew all features in the truck and the sales process went smoothly.

Justin Cordes

They have a great selection of cars out side of that it has been horrible. I leave messages to never receive a call back. I have been told 3 to 4 times that the sales person I dealt with (which most of the time I was left waiting) will call me back about the keys still haven't received a call. It has been the worst dealership experience I have ever had.

Matthew Peterson

I've enjoyed my experiences with Banks Chevy. From the day that we purchased my new truck they have been helpful and polite. My wife and I really enjoy the ease of their quick lube for our basic care. We would definitely buy another vehicle from them again.

Carolyn Smith

First-class dealership! Courteous folks, always helpful and a clean washed car when you leave! Would highly recommend Banks to my friends.

Joseph Morin

I bought a 2017 GMC Sierra at Banks and the service there is phenomenal. The people are friendly, they are very receptive to your concerns, and they are straightforward with their pricing and vehicle selection. They beat all of other competitors in Southern NH and Northshore MA. Their service center is phenomenal too. If you need your vehicle serviced for you they do a great job at getting you in and out quickly, they have a complimentary car wash afterwards, and their waiting area is comfortable with complimentary wifi and TV. Everybody I talk to who has been to Banks loves it there.

william emmons

Dealing with Seth and the sales manager during my deal was great. They worked hard to make sure I was satisfied. I will definitely be back to see them in the future. Thanks and I love the new truck.

Kash Zorawowicz

Always great service from Banks. We could go to a dealer closer but will drive a few extra miles to Banks because the staff is super friendly and polite...the facility is very "user friendly" . We get discounts on oil changes too !

John Giguere

Just an oil change and state inspection but as usual, a straight forward and easy experience. Get right in, grab some food at the café, and then wait a reasonable amount of time in the spacious and comfortable waiting room. I continue to drive by 2 closer GM dealers for this level of service. Well Done once again!

John Fredette

Great experience overall. Car was imaculate. Dealer also sent headphones and a remote immediately to me once it was discovered they we're missing in my new Yukon. Paid a premium price but I was not in a position to negotiate much.

Alicha Kingsbury

Mike Tierney was very helpful, friendly and moved the transaction along quickly. I recommend you give him a call!

Rick Cellini

I searched the internet looking for certain equipment and came across Bank Chevrolet in N.H. I am from NY. I inquired on a few trucks and Kasey responded back to me quickly and accurate on her info. When it came to appraising my trade in Ryan stepped in and we started talking numbers to put a deal together. I didn't talk with Ryan for a few days since I was undecided which truck I wanted to purchase and he gave me my space. When I decide which one I wanted to buy every thing went quickly and accurately. I traveled 3 1/2 hours one way to get the truck and it was worth every mile!! It was a rainy day when I picked the truck up and Ryan had it inside nice and clean and dry. The paperwork was all done and accurate and went quick. Ryan showed us the truck went over it and kept asking any questions on anything please ask. I have bought a lot of new vehicles in my lifetime and this has to be the best experience to date. I highly recommend you deal with Ryan Simula if your in the market for a new or used vehicle you won't be sorry!! Banks is lucky to have a employee of his caliper .

Mary Hollenbeck

I took my gmc acadia on Monday September 22,2019 for some computer problems. I have received the best care from a gentleman that kept me in the loop of the stages my car was at. he was the best customer service rep that I have encounter there. they are all nice but this guy was exceptional to me. I do like banks Chevrolet and the service I get there. I would recommend them to anyone.

Tim W

I had a fantastic experience buying my first vehicle at Banks. Every step of the process was seamless and accommodating. The professional no pressure staff made me feel comfortable and informed. The salesman I worked with-- Court Lesieur-- was extremely knowledgeable and went above and beyond to get me the best possible deal. Additionally, the doc fee at Banks was a fraction of any other dealership I went to. I would highly recommend the car buying experience at Banks- you won't regret it.

Erin Sylvester

Was a pleasure doing business with them. Look forward to doing business with them again in the future. Everyone was amazing! Thank you to all of the staff for helping.

Crystal Baluk

Banks is an amazing dealership! This is the 2nd vehicle we have purchased from there. I will never buy a vehicle from another dealership again. Kayne G is the nicest most helpful and least pushy car salesman I have ever met?! The dealership is comfortable, has a cafe, kids room, clean bathrooms, and comfortable lounge. I am a regular to there services center as well. Service and prices are unbeatable.

Mountain Valley

From the 1st call to completing the purchase of my 2500 HD, I was very satisfied. I tried others in the same area through the internet and felt my price from them was - let's try this price, then another price, then another price. Banks gave me their best deal at the start. No bull. I agreed and two phone calls later, I bought a truck. No surprises and all options and paperwork was done before my arrival. Signed the papers, gave them a check and left. No hassle. Very satisfied. Carroll C

Bonni Mcpherson

Justin is excellent with our fleet. He has been polite and considerate to all our requests and helps us keep organized in the in and out of all the trucks. Thank you for that. Respectfully, Bonni at WF Grace

Gary Branyen

Recently purchased a GMC Acadia from Banks. My salesman, Seth did a great job. Zero pressure. Answered all my questions and concerns. Negotiated a satisfactory prices. Steve in finance explained available service contracts. I found the vehicle online. I had a 6 pm appointment. Test drove, negotiated and bought vehicle as it was exactly what I was looking for. Left dealership at 8PM. Very quick and easy process.

Sydney Dionne

I worked with Jason Urban and he was absolutely fantastic. He knows about the vehicles and was able to answer all my questions. He made sure that everything made sense for my lifestyle and my budget. Basically, if you are looking to buy a Chevy, GM, Buick, or Cadillac, go see Jason at Banks.