Reviews of AutoFair Volkswagen of Nashua (Car Concessionaire)

Gerry Gan

New service manager looks to be a good addition!

E. M. Pelkey

On 2/10/18 I sold and bought a car at Autofair Volkswagen in Merrimack, NH. Tony Dillberg, Georgina Young, and John DeMille made the process as easy as it could get. Their professionalism and friendliness were exceptional and I felt vey satisfied with the deal that I received when I purchased my new car. I would strongly encourage anyone looking to purchase a vehicle to go to Autofair Volkswagen. Great people!

Natasha Pratte

I just purchased a 2019 Volkswagen Jetta and worked with Robert Smith. He was nice and easy to talk to! He made my experience great and helped picked a car that I’m in love with! I recommend going to see Robert if you’re looking to purchase here.

aabosaa .

While Melissa was extremely helpful and professional, the salesperson who prepared the paperwork for me was a total opposite. The dealership will not appraise your trade-in in a fair way, and will give you a "joke" value for your car just to make a profit. They lowered the price of the car for about $ 300.00 just two days after I left their dealership refusing their $ 390.00 trade-in offer for BMW 325i 2003 in relatively good shape. Will shop somewhere else...

MATHEUS ALMEIDA

Came in to the dealership looking for a new ride, Gui Alves helped me find the perfect car. I would recommend buying a car from Gui Alves

CBabb Babb

Awesome experience. Especially Melissa R. !!!

T M

Because an accident left my leased Passat totaled I needed to replace my vehicle. In steps sales rep Melissa Ronkin who faced a fierce wind while opening the front door for me upon my arrival. The high winds had also left branches in the roadway which she helped navigate thru as she was describing the lots of features and answering any questions I had. Dan in finance was great as well helping to get to an affordable rate and payment based on my credit score. Overall another great experince at Autofair. Can’t wait till the recently licensed teen can afford a new GTI. Thanks again Melissa and Dan

Hannah

My fiancé and I have been shopping for a used Subaru and we were on a reconnaissance mission when Joshua L. took us under his wing. He was very professional, personable, courteous, attentive, and yet not overwhelmingly pushy. We haven't yet found EXACTLY what we're looking for, but he has continued his search for our dream car. We're very hopeful, and expect to be returning to AutoFair in the future! That was one of the best experiences at a dealership that I have ever had :-)

J S

Was very pleased with the purchase! My wife and I went to several dealerships and came across this one. By far one of the most welcoming and friendliest dealership. We felt that Kasper, our salesman, gave all the attentions we needed and more. Our purchasing experience was great. I would absolutely recommend this dealership to friends and family.

Patrick.Kelley

I recently went in to purchase a vehicle. Joshua Lehmann showed me a great vehicle that fit my needs. He navigated me seamlessly through the car buying process. He is very professional and knowledgeable. Exceptional customer service, he answered my endless questions with patience and courtesy. This was an exceptional car buying experience, and I would definitely recommend this place to my friends & family

Tess Chiarello

Amazing! Everyone was super nice and the place was wonderful. Super fast as well

Ivyrose Flynn

Ive been to this specific dealership many times because of the quality of service i receive, and every time has been an awesome experience. Ive referred friends and have purchased 2 vehicles from them. The crew is super friendly and helpful. One employee Jordan has gone above and beyond to make sure everything has been taken care of each time ive been there and has been extremely helpful with the whole process making it simple and stress free. So thankful for these guys and appreciate all they've done!

Sinda Robinson

The whole process was fast and easy. The salesman Bob was so informative. I felt like he really cared about my needs, financials and my driving future. In fact everyone was so pleasant, friendly and helpful.

Andrew Schnellinger

Never purchased anything here but went to look at a used car there and stood around for a bit and nobody came out. It wasn't raining or dark or cold or too hot. Car was down by the street but I could see up to the front door easily myself. Didn't look busy either, nobody else in lot. Or maybe it should be 5 stars for low pressure sales?

John Dion

Greg literally said I can make it happen. I laughed because that’s their theme. I bought my new Jetta from him and got a great price and impressive service. By far my best car shopping experience ever! Thanks again Greg!

Alexandre Tossel

Kudos to Melissa! Had a great experience dealing with her. She's great! Walked in Tuesday and left with my new car on Wednesday. I'm very thankful for the staffs work ethic, knowledge and willingness to help. Cheers

Kevin Robitaille

Met with Ken Perron and it was great working with him. He knew where I needed to be as far as price and definitely helped to work it out. I'm in the car that I wanted and it worked out great financially. He even searched for my spare key and found it six weeks after I bought the car. I had a small issue with my passenger mirror and they brought me in immediately and fixed it. I'd recommend Ken and auto fair to anyone.

Laura Perkins

Buying a car from this dealer was a very easy, non-stressful process. James helped me out and answered every question I had, he was very pleasant and great to work with! I would recommend to anyone to go here, everyone that I meet was great!

Kayley Winslow

Amazing staff and an amazing experience. Definitely recommend going here! Didn’t even expect to buy a car the day I went but they treated me so well and gave me the prices I was looking for and really sold well with no pressure.

Tyler Sullivan

Great experience! Their quality team provided fair pricing, thorough information (w/good patience,) and a pleasurable buying experience. Our sales man, Ken Parron, went above and beyond to provide us with dinner while our paper work was being done! That's above & beyond customer service! Thanks, AutoFair!

Terence McQuaid

First time ever purchase of a new vehicle. Worst experience. Steer clear of this dealership. My bad for pulling in and "impulse buying". Dealership lowballed on trade, even though I agreed to a certain price. Should have walked out then. Then I sat down with the "finance" manager. Lots of fees just for the dealerships profit. Was charged $589.00 'DEALER PROCESSING " FEE. When I questioned it, he said it was for "advertising". Found out afterwards that most dealerships even other VOLKSWAGEN dealerships charge $299.00 -the only fee. Again should have walked out. Felt brow beaten. Surprisingly the salesman is no longer there. Anyone looking for a used VW ? Would have given zero stars but it wouldn't publish.

Julie stanton

Gui Alves was very helpful and knowledgeable. Thank you for your excellent customer service!

Taylor Cathcart

If I could give the service department zero stars I would. After dropping off my car at the dealer at 9 am to check my engine light for a minor EVAP leak it took them 5 hours to even touch my car and only after having called 3 times. One of which I left a voicemail requesting a call back. After not receiving a call for an hour and a half I called again only to find out they haven’t even run the simple 20 minute test to figure out what the issue was. After speaking to the manager I found not even the slightest amount of concern to them. This service department is lazy, untrustworthy and not worth the time to even drive to the place.

Ryan Greenhalgh

Worst car buying experience I've ever had. Complete and total lack of preparation and follow up from the sales and finance departments. Multiple phone calls on my part to follow up on failed follow up on their part to finalize the process. It was three weeks after I took delivery of the car before I finally received my paper work. When I did it came from someone's personal email with additional papers that included my social security number. In contrast, the parts department was helpful and followed up as promised. Total opposite of the ineptitude repeatedly demonstrated by sales.

paula mcallister

Extremely impressive dealership .By far the best car buying experience we have ever had!! Our sales person, AJ Flores was great! He made it a stress-free ... nice experience, which is a lot to say when buying a car. He got us into the car we wanted for the payment we were looking for. Everyone at this dealership was great too! We highly recommend this dealership; they take great care of their customers! Thanks for everything!!!

David Stone

I purchased a 2013 Chevy Malibu from the dealership 3 weeks ago. The professionalism of the entire staff was excellent. Robert Smith was the main salesman that I dealt with. He was very knowledgeable and answered any questions I had. I would definitely return to purchase future cars form the dealership. The car is running great. No hassles, No issues. I appreciate the fact it was a no stress purchase. Thank you!

L nrm

Autofair was very helpful in findign a vehicle for me although i did not purchase a vehicle, Noah was very helpful!

Jennafer Puopolo

I have never experienced such great service at a dealership. We all know buying a car isn't easy! But with the amazing help from Nicholas Wight and his mangers made it easy for me! I couldn't be any happier with my service and will recommend everyone that's looking for a car to go see Nicholas. Great staff, great experience. Thanks to the wonderful members, I left smiling ear to ear.

Cody Ryan

Came in to look at a few cars and talked to Gui, he was wonderful, super polite, super helpful. Everyone else I met was super nice too, I can't recommend Autofair enough.

Ashley Briand

BAD REVIEW I went down here 4 times because I was contacted about having my car bought from the used car department. Got offered 4 different numbers from multiple people. Was quoted by Kevin then Toby. Communication was poor. Carelessness was great. Got offered 15.5. Then 13.8 then 12.5 then 12 over the course of 5 days. Car max has the best customer service.

Jessica-Lynne Perez

Always great and informative #service. If you buy a car here, get their premium maintenance warranty ;)!

Kate Durette

Kacper was great every step of the way. He made the experience seamless, detailed, and easy.

Krystian Zawodniak

I bought a new car from here, and loved the car and the service. Bob Smith in particular was really easy to make the purchase with, as he didn’t push anything and just got me what I wanted. The manager Steve is smooth, and made himself easily available if there were any problems (there weren’t any). In terms of price, in my experience they beat the local competitors in Massachusetts and New Hampshire, which was a big deciding factor. Best price + included extras standard really sold it for us.

DevAna Miller

I came in for a car I found with True Car with my Fiance but did not like it in person. After hearing what I was looking for, Ken and Josh presented me with a better option for a great price. Then my Fiance was able to get a lease buyout and we drove off the lot with 2 Great New Cars! Very satisfied with the personal service we received. Josh was awesome with our 3 year old who was a little cranky after being there for hours. At the end of the day, extremely pleased with how the whole car buying experience went down. We would recommend this place for anyone looking to get into a new or CPO vehicle.

raghav nallan

Very honest service department. I went there for my VW passat sunroof not closing issue. They didn't have parts for it today but told me the truth about how to override expensive repairs by holding the door before the sensor detection. Great service and very helpful shuttle ride home during work hrs. I could be back for more business from them...

Sharon

I purchased a used car at Auto Fair Volkswagen on Nov. 20th and met with Chad Cunningham several times prior. I can't say enough about how helpful he was and patient with me :). There was no pressure to buy and all my questions were answered with respect. My first visit I went there with no intentions of buying just doing research, again there was no pressure to purchase a car etc. That was very important to me as Peter's Honda staff lost a sale from me due to attitude and disrespect. I would highly recommend Auto Fair of Nashua as all the staff were helpful, caring, and courteous. Thank you all, especially Chad Cunningham and Steve Fraher.

Robin Sakaguchi

Kevin Lafleur ROCKS! BEST salesperson and experience I've had with all the dealerships I visited! Honest, friendly, enjoyable and even followed up with me months after purchasing my vehicle to ensure everything was fine! Kevin made it stress-free and quick! His Customer Service is A+!

phil werp

Noah is cool

Joshua Lehmann

I have bought a lot of cars in my time but never had an experience like the one I had here. A loyal Volkswagen owner, I actually visited 3 other Volkswagen dealerships before driving a 2018 Tiguan off the lot. The personal attention given me by Melissa Ronkin was nothing short of amazing; exceeding my expectations at every turn. Any question that me or my wife had after we got the Tiguan home, was quickly answered by Her. My wife returned to the dealership a month after closing the deal to thank them for my experience and Melissa remembered her. From beginning, the folks at Autofair made me feel special and valued and I will continue to recommend this dealership when the opportunity to buy or lease is there. If you truly want to feel like you are a heard and valued customer; this is the place and Melissa makes it happen.

Sharon Salvucci

Thank you Samantha! Top notch service when I was totally stuck!! Thanks to you and your great team, I was back on the road without having to wait for a tow in 10° cold!!

Bandit .

Bought a car here. When signing was told I qualified for a loan at a 3.3-3.5% and first payment would not be due for 90 days. Next day came in to finalize and now the loan was thru a completely different bank and interest was at 7%. The 90 day payment was out the window too. Had to wait 5 weeks for the title to show but the dealership payed for a rental car. Service dept seems pretty good. Drive in service center just expect well over an hour wait for an oil change..... Update: be careful when purchasing the extra service plans for your vehicle. Apparently there is an expiration date. I bought the best service plan... comes with 6 oil changes, tire rotation and inspection stickers for 3 years. Made an appointment for oil change to use the last one of my paid oil changes. After arriving at the facility for my appointment a week later and the service lady told me my package had expired a few days prior and I would have to pay for the service of $89. I already paid for a service package and now have to pay for a service that I already paid for. What? I'm all good. I got duped on the loan and I got duped on the service packages. I also purchased a ding package as well and hopefully can still use it.

David Buckley

When here a year ago had a horrible experience went to the parts counter to get a Volkswagen part rang the bell three separate times no one came to the window, the guys in the department where Outback talking about their weekend plans, guess they didn't want to work rest of day. I did call to complained to the facility manager but I was hung up on when I told the operator I was calling to complained about parts department when asked about the nature of call. came back today to have hundred thousand mile service done. Waiting for the facility to open, 15 min after my appointment start time. Took an hour and 45 minutes told it would take an hour and 15 not big deal but I went to pay was told that the whole thing was not done they did not do the items which are supposed to be done every 50,000 and it would take another hour and 15. Make sure you question what they do and find out what supposed to be done.

Fred Behrens

Dylan and Stephanie were very friendly and knowledgeable. Good experience.

Naomi Marden

Our experience was great! Toby Pena was our sales rep and he was very patient and hot us into our car the same day! Very pleasant to work with. I would definitely come here again for our next vehicle.

Sumner Bailey

Frank and Damien as well as the other staff were incredibly helpful when getting me into my new GTI. Great customer service and they were in contact with me every step of the way. Would highly recommend!

Maria Alice Manetas

I visited Autofair looking to purchase a pre-owned Jetta as a first time car owner. From the start, Autofair's staff was friendly, welcoming, and honest (all traits that are apparently difficult to find at a dealership). Felipe Eugenio and Semir Hasanovic took their time with me, and walked me through all of my questions and concerns. They were flexible, understanding, and accommodating, helping me to stay within my price range for the car that I had in mind. If you are looking for a solid deal on the car you have your eyes on with the help of dedicated staff, I recommend Autofair (not to mention the added bonus of the extended warranty!).

Faquer Silly

Great Dealership to deal with and bent over backwards to get as close to the payment we needed .

F

Exceptional service from start to finish!!! Before I went I read the reviews, but I really didn't expect to get superior service. If you are looking for a car used or new, these sales professionals here at Autofair Volkswagen of Nashua, are some of the best in the industry. The GM Jared and the financial manager Matt, were absolutely amazing and went ABOVE AND BEYOND what I expected. I highly recommend Volkswagen of Nashua. Superior, superior service!!!! Thank you so much for all your help! I got the car I wanted for the payment I wanted and they even beat my credit union interest rate!!!! THANKS!! Also a big thanks to Rain my sales/lease consultant who was very honest, polite, professional and patient. Rain did an outstanding job and connected well with us! The most touching moment was when she thanked my husband for his 15 years of service in the Air Force. Volkswagen of Nashua, thanks for honoring your veterans and treating them with respect and honor!!!!

Kevin Gilmartin

Bought my car from Kevin lafleur. Very helpful, always fast at responding, and by far the best deal ive received. Will be purchasing my next car from him and Autofair VW!

Kimberly White

Let me first start out by saying this was one the easiest and most pleasant car buying experiences my husband and I have had! Nick, our salesman was very personable and easy going and made our time their much more enjoyable. I believe from start to finish we were there for less than 2 hours and drove home in our new car. The finance team got us a great rate, which we were very happy with! Jared, the manager, was very accommodating and spoke to us several times during the process to make sure we were happy with our purchase and to answer any questions that we had. Overall, we were very satisfied and would recommend Autofair Volkswagen to anyone looking to purchase a new or used car.

Rachel Gagnon

Car Salesman, Ken Perron, is wonderful to deal with. He knows his stuff and really worked with us on getting the absolute most money we could for our trade in. This was honestly the best, most easiest, transaction I’ve ever had with a dealership. I love my new car and I’m happy with my payment!!

Moira Croteau

Very disappointed with my experience at this dealership yet again. In 2014 I had a terrible experience with the then manager returning my vanity plates. I swore I would never go back there. However, I was convinced when I was told it was under new management and that most if not all the staff had been replaced. Needless to say although the new General Manager and the Customer Service "attempted" service recovery in the end they lost another customer. Gnear The used car manager is shady and how he puts his head down on his pillow at night is baffling. If you choose to purchase a car from them with a trade or having any dealings with them period. I highly suggest recording / or video taping the conversation and make sure you get it in writing -because if you don't they will just use the excuse they don't have any paperwork to back it up. Shame on me for thinking this dealership had changed. The only good thing about this whole experience was Shelia Martin was exceptional and did everything she said she would do. Still waiting on the key that was promised to me...I won't hold my breath though.

Jimbob Ronald

Noah was such a great help in helping me figure out the direction I wanted to go in my car shopping, really is an exceptional employee!

Jocelyn Michael

Had a few bumps along the way with the purchase. Not going to lie, every used car purchase has them. Though my sales person, Ken Perron, made sure everything was right and I was happy with my purchase. He definitely goes above and beyond, and I keep several of his cards on me just in case I hear about a friend or coworker who needs a car. He made this used car purchase a casual personalized experience in what I first assumed would be a highly pressured corporate environment. They've certainly earned these 5 stars!

Jose Cruz

This being my first ever experience in buying a car I must say that it went by pretty smoothly and it was easier than I thought. As a first time buyer I got an amazing rate and an amazing car. Rob, my salesman was amazing. From start to finish he listened to me and what I was interested in. He also took into account the budget I had in mind and got me exactly what I was looking for. I would highly recommend friends and anyone to buy a car from AutoFair Volkswagen. Everyone there is friendly and all want to make your experience as painless as possible.

Clifford Harris

Great team that understands your needs, wants and desires....And they deliver..

Hailey Godin

Robert Turner is one of the nicest salesman ever. He is very patient, respectful and does everything he can for every customer. You can tell he loves what he does. He always has such an amazing attitude. His attitude makes his customers happy to be there through such a mentally exhausting task such as buying a car. I wouldn’t recommend anyone better than Robert Turner. Keep smiling always.

Will Porter

Great experience buying a pre-owned car here. Found the car online - handled some light negotiation over the phone. Spoke directly with the General Manager to close the deal. Went into the dealership to complete the paperwork - they will register for us and then we are going to pick it up on Saturday. Would shop here again for sure!

Daniele Ramella

When I need service, I'll drive the extra mile to go back to this dealership. I know they'll do it right. Nice wait area too with free wifi and desks/computers to do work while waiting. Clean, fine public areas and restrooms. Friendly sales staff.

Yogesh Bhati

I am having a really bad experience with the service department. Its has been over 4-5 months and I haven't seen any progress in my claim. Few months back I took my car for a repair and I was charged for the repair but that repair didn't solve the problem. Later service guy told me they will refund me money they charged me for the repair and I can use it to buy other part they suspect is creating the problem. I asked them to give me a refund because I didn't wanted to pay more amount for the new part that they suspect is the problem. They asked me to visit the service center so they can transfer money to my card but when I went there they said we will send a check to your address but nothing. I am following up with service for past few months and each time they come up with innovative excuses like, person who will process the claim is on vacation, we will give you a call back, the sales guy left the job, can you come again. They always say they will refund my money by check or back to my card but no action. They are wasting my time and I would suggest other buyers to decide for themselves. This was my one stop dealership for all my car problems but never expected this. Dealership finally followed up with me and gave me store credit. I will update my review once I am able to use it for car service. The dealership allowed me to use the credit.

David Sturrock

We had a wonderful experience buying a VW Atlas from Greg. Greg was so professional, genuinely kind, attentive, and proactive. He made car buying stress free. We will be back because of him for all of our cars! The dealership was also very clean and organized.

Laura Sheridan

Good customer service

Phil Mcgarvey

Awesome inventory and courteous professional staff. Melissa is the Best.

Kevin Surette

there's nothing "fair" about auto fair. it's sad when people can't even be honest when you call before going to the dealership. WARNING!!! they pay auction for used cars and trucks! no matter the condition. we weren't even offered tough trade in numbers on lightly used/like new 2017 vehicles. thanks for wasting a family of 5s time. our time could've been spent doing anything else. hope noone falls for their tricks!! This place doesn't even deserve a full star.

Taylor Hall

Heard Ken Perron is coming back here, as a Manager which means nothing but good things. Ken understands two things - impeccable customer service and managing a fast-paced business like an auto dealership. Both customers and upper management will be fortunate to have Ken, as will VW

Karen Tilili

Kevin and Ken were great!

Scott Rupp

Joshua Lehman and the finance team helped us purchase 2 "new to us" vehicles last month. They were able to find us a reduced financing deal at local credit unions. Trade-ins and personalized service was great! We highly recommend stopping in and working with Joshua to purchase your next vehicle!

Matthew Laughlin

Great dealership and even better staff. Go see Ken Perron, he will take amazing care of you.

Hannah Therriault

They never get it right the first time. It’s highly frustrating to bring it back several times when you live 35 mins away and just spent over $900 on new tires. They need to double check everything is all set before you drive it back home.

Denise G

there are more professional dealerships out there. I picked up my car a few weeks ago from a service visit and there was gum on the floor of the driver's side. It was not from me...

Chelsee Dilger

Melissa was my sales person and she was awesome! I came in letting her know that I was just in the beginning phase to buying a car and was only looking. She had a great attitude and was always smiling. She took me on a couple test drives and didn’t pressure me into buying. I plan on coming back next week to see Melissa and lease a vw when I get back from my trip!

Elizabeth Harlow

Amazing service! Great people! I would definitely use AutoFair again! Thank you for making my experience extremely pleasant!!!

Cris Fernandes

I had a great experience working with them. Though out the whole experience they were always nice and professionals. They went above and beyond to earn my business.

Kasey Hill

I found the car I was looking for in their inventory, and they were very accommodating to my schedule to look at the car. When I got there, Melissa was the saleswoman to greet me at the door...she was AWESOME! The whole team of staff was warm and inviting. I couldn't be happier with my car, and their bed side manner can't be beat!

Christina Mastropietro

Frank was amazing and super informative on any of the questions I had. Definitely went above and beyond to make sure I had the best experience possible. Would recommend for an easy and fun car shopping experience

Loretta Smart

They were super nice and very quick on solving a problem no one else could. Very impressed and will use them again when I need them. I will recommend them to anyone for their VW needs.

Sam Souri

DO NO TRUST! I Wish I can give them 0 Stars or negative Stars, 1 is too much... I can't believe this dealerships has 4.3 of 5! this number is rigged and I quickly did the calculation and they should be way more lower. Before I gave them a 1 on survey they percentage didn't change. they fake surveys to make them self look good, imagine buying a car from them. Very dishonest and they lie so much.... DON'T BUY A CAR FROM THIS PLACE!!! INTERNET PRICES ARE FAKE AND THEY BAIT & SWITCH. If you decide to go and buy a car. DON'T CALL OR EMAIL, just show up and deal with sales directly. I bought plenty of cars in my lifetime but this place is the worst customer service. Go to QUIRK OR HERB CHAMBERS better selection and prices.

Megan Rawson

I had the absolute best experience buying a car. Every single person who helped me specifically Jason Clark, Jed Pierce, and Joshua Lehmann. These guys were incredibly honest and so nice to deal with. I will be sure to refer friends and family who are looking for a new car! Thanks so much for a great experience!

Matt McGrath

I bought my first car from Kyle at this dealership a little while ago, and I couldn't be happier! He explained the process and made it super easy to pick out a car that fit my budget and needs! Highly recommend the dealership to anyone looking for a new car! Every department has been very pleasant to deal with.

Amy Flanagan

I purchased a car there about a month ago. Josh was great to work with. I took a star off because I test drive a Nissan and loved it. We went over numbers and I agreed. Signed the papers and we were told that I just signed for a VW Tiguan that I never even test drove! I did end up with the Tiguan and am happy with my car, I just felt I was a little mislead.

Tony Dillberg

Ken Perron hardest working guy in retail sales. Absolute pleasure to do business with. Thanks for the help!!

Caitlin Gilley

Jeremy in certified pre-owned vehicles was great to work with! Short, to the point and nothing over the top. He knew exactly what car I needed when I told him my wants and was able to send me home with a CPO 2015 VW Passat SE with a fair price.

brianna fontaine

Ken Perron at vw of Nashua is awesome to work with, as well as the whole staff. They go above and beyond to help you find the car you want at a great price!

Joshua Klein

Ken, Josh and Steve were all very helpful, hopefully they get me to the other in need to be at!

david brouillette

I was shopping looking at used and new GTI’s and Noah McDonald was able to show me what they had in stock at the time. He had everything set up and talked to me about all the features and specs of a GTI in a test drive. He showed me different options for leasing and financing. A well organized sales employee who knew his stuff and provided amazing service and was very friendly. Would recommend him to everyone I know.

TW Reichard

Friendly, clean and efficient. First time visit and good experience. Will go back as needed. Edit 05/2019 - not happy when we got all 4 tires replaced a few months back that we were told rear brakes really needed to be done. Called the other day to verify and confirmed rear brakes were on the recommended service plan. Went to Meineke sine it was $65. cheaper. Dropped off car Saturday early morning. Was called later in the day and was told we had about 15k more life on them and they did not need to be done. Thanks to Meineke for their honesty. Can't say the same for this place. Not pleased.

Matt Jaskolka

Great people

Kristina Sanders

I spoke with a personable and knowledgeable sales woman - Melissa Ronkin. I told her exactly what I was looking for, then she, Steve (VW sales manager), and Justin (finance manager) went to work to make it happen. I drove home in my new VW Jetta in no time. The entire process was fast, and the staff was fun and friendly. I will definitely continue to do business with Autofair VW Nashua.

CDS JKL

Great place! Kacper is very hardworking and does always the best he can to give the best customer service.

Jacob Guilmette

i came in looking for a car and was helped by Noah, great guy helped me look around at my options in my price range and give me a good feel on what might be best for me, will be coming back for sure

Wilfred Perez

Great experience with the whole team at Autofair VW!

Heather Shaw

I was looking for a newer vehicle, and needed better gas mileage. Already had a large loan on my previous vehicle, but Ken and the finance department did an excellent job of going above and beyond to accommodate my wants and needs and put me into an exceptional vehicle. I definitely will continue to do business with them, and would certainly send everyone else I know!

Craig Fitzgerald

I'm not a new car buyer myself, but my 86 year old mom is, and I always try to help her out when she needs to replace a car. We went to AutoFair Volkswagen in Merrimack, NH and had a great experience with Bob Smith. We leased her a 2016 Volkswagen Beetle SE at a good price after a bit of back and forth negotiation. We had her on her way in about three hours, including a test drive, vehicle detail and paperwork. The least pleasant part of getting a new car is usually spent with the F&I Manager, but Matt Schoech was great. I needed to leave once the paperwork was signed, so I asked Bob to send a picture of my mom in her new Beetle, which he did, and which I sincerely appreciated.

Nick Burg

Had a great experience with Noah!! He was verry understanding and helpful! Thanks guys

Joe Mccarthy

I wish I could give this place a zero. I got a call one evening from a sales rep from there about a car I inquired about at around 630pm and they told me the car was there and I could test drive it in the morning and I told them I would be there once they opened the next morning and that I lived an hour away and wanted to make sure the car was there. She assured me it was. I get there and of course the car was sold the night before (apparently sometime between 630pm and when they closed). The salesman shows me a similar car and I did not like it and asked to see some others. He showed me one that I said I might be interested in. I had told the salesman 4 times that I couldn't put any money down that day but I was looking to buy in the next day or two because my car was totaled and I was getting a check in the next couple of days. I gave him my highest payment as well as my ideal payment (which I shouldn't have done). So the salesman pressured me into looking at numbers and I told him fine but I wasn't putting anything down. He came back with the absolute highest number that I'd possibly go and I asked him if it was the best he could do and he said "are you putting any money down today?" and I said no I told you 5 times I was not going to do that and he said "well until your serious, this is the best I can do." Well I lost it on him and then left and will never ever consider giving them my business in the future. Classic Bait and Switch! Scum Bags!

Kimberly Dillberg

Best car buying experience

Haley Stanton

I had a great experience there. Gui Alves was such a help! Would recommend to everyone.

Mike G

Didn't buy there salesman I talked to was very pleasant he didn't have what I wanted and didn't try to push me

Josh Pimental

Beware about getting service done on the weekends. There's seems to be only sales guys working and hardly anyone at the service center. Why bother have it open? Waited 2+hr to replace a tire.

Brendan Gouin

Autofair VW is amazing! I want to personally thank Chase, Jason and Francine at Autofair VW for the first hassle free and enjoyable car buying experience of my life. I traveled from out of state to Autofair VW searching for a specific car configuration. The dealership itself is easy to find and immaculate. It is a large modern facility with beautiful landscaping. I was a little nervous that buying a new car in a different state would be complicated but the team who helped me made it super easy. I highly recommend Autofair VW

Lydia Bartlett

I went to AutoFair and purchased a car on my very first visit 6/16/19. I had been car shopping the day before to Hyundai, Toyota, Volvo and thought I’d try Volkswagen. I traveled over an hour to get to AutoFair, they had a larger selection of what I wanted to try. Chase Griffin met me and my husband at the door, sat and discussed what I wanted and didn’t want in a vehicle, and brought around exactly the vehicle I wanted, 2019 VW Tiguan SEL in red! He and his GM worked to give me a great deal on the Tiguan and a very respectable trade in value for my red 2016 Mazda CX-5 Grand Touring. Francine was a pleasure to work with getting through the paperwork. I will recommend friends to visit VW AutoFair.

Tim Lheureux

Nick Wight did a great job helping me get into my 17 Passat r-line! I highly recommend the dealership and Nick Wight to help with anything you would need. Great experience through out the whole store! Thank you guys

Dave Hanson

I Love AutoFair Volkswagen they do excellent job on my 2016 Volkswagen passat

Donna Holigan

I was walked thru the car buying with such ease and confidence every step of the way. I will recommend AutoFair to all my friends and co-workers looking for a car. Thank-you again for a great experience and I love the car!

Irene Cole

Worked with Kevin on a couple cars this past weekend, not interested in purchasing at the moment but I got a lot of questions answered, overall great experience

Andrea Brandao

Beware about service your vehicle at Auto UNFAIR Volkswagen. On July 20 2019 I asked Stephannie Vasq Service Advisor to provide Synthetic Oil change and TIRE ROTATION for my Jetta . after one hour she coming to me and said... all DONE. When I check my vehicle I notice about tire rotation was not done, clearly showing front tire still having spare tire on( I mentioned to Mrs Stephannie prior the service about having tire inside my vehicle trunk). This poor customer service lie to me saying.. well we didn't rotate your tires due to all are in equally tread. I paid for have rotation $24.95 and they got my vehicle back and said. WILL WE DO THE ROTATION FOR YOU... again. AGAIN. I RECEIVED MY VEHICLE WITHOUT TIRE rotation, simple to verify was due to I have one GREEN valve cap at my rear tire and of course still there when I checked for the second time. I asked to return my money for the service I order they never provided. Than they said we charge you only $10.00 ten dollars. it is a comedy this service department. Finally they agree to return$20.70 to my credit card account. So should a CUSTOMER TRUST THIS SERVICE DEPARTMENT?

Cinnabuns12349

My wife found a car on Truecar, so we went to see it. We were greated by Toby Pena at the door, and he was friendly from the start. We loved the car, so we purchased it after out test drive. Toby helped us out throughout the entire process and had the car detailed for us while we went through the financial aspect of the purchase. The dealership was clean, and everyone was friendly. Our son loved ringing the bell to seal our deal, a great car buying experience. I would definitely recommend to anyone looking for a car to take a look at their stock.

Frederick Parisi

Service is outstanding, Jed and his staff is always a pleasure to work with. Thanks again

Patrick Dame

We were extremely satisfied with the deal we made at this dealership. Our salesperson Robb Schwartz did such an amazing job finding us the perfect vehicle. If you want to get into a new Volkswagen be sure to ask for him. Thanks Robb, for all your hard work!

Sarah Savard

I bought a 2015 Jetta in July and made sure it was a cpo vehicle. The beginning of October I turned on my heated seats and noticed the drivers side was broken but the passenger side did work. I called Dylan in service and he made sure he got me in fast and even offered me a loaner car since I really can’t go without a car with all my appointments and work in between. There is a $50 cpo deductible which I talked to Chris in sales about and he actually waived the fee the same day I called, he made sure I was a happy customer even though it was my fault I should of checked the heated seats but I wasn’t thinking of that in July haha. Overall I am very happy with my car nothing else has went wrong and the customer service I have received is super fast and always pleasing. I think they do the best job and I would recommend them!

Donna Fitch

Both Desirae and Raj were very courteous, professional, and helpful. We were specifically interested in viewing an auto advertised at your dealership, which we had seen on-line, and drove a considerable distance to see it. Desiree and Raj showed us the car, took us for a test drive, and provided information about it. We are quite satisfied with our initial experience at your dealership. Thank you.

Stacey Hill

Lee is great to work with got me my Kia soul very clean everything here and friendly not pushy if you need a new car go see Lee

raj kumar

The service center was good. How ever sales are filled with sleaze balls. Trade in value is a joke. There is this old guy who offered me 500$ for 2007 vw passat. But the letter they sent to my home address was they'd offer 5k on same trade in if I buy a new one. I'll look elsewhere...

Elin Riggs

I just leased a car from here a month ago. The sales person was great. I tested two different cars but decided on the 2019 Jetta. I was able to take it from the showroom the very same day. Vedran was great to work with as well. Buying a car can be stressful but my experience here was fantastic.

Antonio de souza neto

To sell a car they they please you to the point it's uncomfortable with that bell ringing bs... I called Wednesday to schedule an inspection for Saturday and Friday afternoon they called to cancel the appointment with no more excuses and not offering any kind of compensation and when you try to talk to someone in charge they are never available. Every labor or parts are at least 10 % more expensive than anywhere else. But the worse of all is that after all that pushing to sell you car they don't really care about you when you need their services. Good luck if you need to take your car there

Matt

By far the best place I’ve had the pleasure of buying a car at. Noah McDonald made the experience as easy and fast as possible, and was by far the best salesmen I’ve ever worked with.

Pete Lecours

Purchased a 2016 GTI SE from Bob Smith this week. Excellent non-pressure situation. I appreciated the extra-long test drive on various roads, as this is my first Volkswagen and it was a great help to get that extra sense for the car before the big purchase. My wife needed to leave before we started the paperwork process, so I also appreciated the drive home she was offered. Great selection; check 'em out!

Brian Lafontaine

Excellent service. I've purchased many vehicles over the years. By far the best experience. Ken Perron and his sales team made the process painless and got me exactly what I was looking for. Highly recommend !

Jon Thompson

Awful place to buy a car my son found a bag of cheerios in between the seats of the filthy 23,000 dollar toureg

Malick Camara

One stop Auto Body take my VW Touareg there for reset a sensor and they did it and never put the liner back and I went back for them to fix it, after that I get 4 tires from them they put it up with no alligment 5 mouths later I have to buy new ones again.. yesterday I call them to give me and estimate to get a brake pads done it was $1,500and before I get a estimate for$1,741.06 to replace brake pads and rotors and today I call just to other the pads and the sensor to diy it was $5,26.37 and then I call another dealer in Mass it is $217.19 and New Hampshire don't have a state taxes but Massachusetts do and I don't know why they did that to me but I could have used that money for something else

Renee Turcotte

Beautiful dealership with an amazing selection of vehicles. Super friendly and helpful staff, especially Noah who was very patient and answered all my questions. Definitely the place to buy a Volkswagen.

Rose Wang

I normally do not write reviews, but I had such a great experience yesterday. I did not leave with a car due to my credit score being low, but I was given some great pointers on how to fix my credit so that I am not paying such a high interest rate. They really care about you as a person, and I will be recommending this car dealership to anyone who needs a vehicle!

Katy Bernard

Would give 10 stars if I could. Bob Smith is terrific. Don't forget to ring the bell!

Sandra Burke

I have had nothing but amazing service at AutoFair Volkswagen of Nashua! The service department has gone above and beyond for me every single visit whether it was just getting a new key or getting an oil change. I can't praise them enough. Initially I brought my Tiguan there because it was just convenient, but I would drive out of my way to have my car serviced here. Their customer service is exceptional and they truly treat their customers right. This might be the only car dealership I've ever had a positive experience with. I can't thank the service team enough for their hard work and dedication to their customers. I thank everyone who has had a part in making my experience a positive one. I wish I knew all of your names, but I do know that Brandon has made sure that every experience I have had there was a good one and that I was never inconvenienced. I appreciate it so much and will make sure to tell everyone to come here. You have a customer for life! Thank you all so much!

martin nilsson

Nice facility. Professional sales people & managers. Beyond that, the car they tried to sell me was a $3,000 premium to KBB retail price; pitched to me as a, "smoking deal!" I told them to call me if/when they have a serious offer.

Sean Williams

My sales person was great, and so far I'm happy with the CPO Touareg I purchased on Aug 3rd, but when it came to paperwork I was beyond disappointed. Drove all the way from RI to purchase this car, was promised that the title would be overnighted to me. Over 2 weeks later, no title. Multiple calls with no response, even my sales person who tried to help had a hard time trying to get an answer. Finally I get in touch with the finance manager and he says the title was sent out the previous day, that it's at my door now, and a "sorry I was on vacation" excuse from them. Got home, title wasn't there. And it wasn't there the next day or the following Monday. Called again, found that the title was still at the dealership and now it's finally being overnighted to me and that leaves me with only 2 days to get my car VIN checked and registered before my temp plate expires but I'm out of town on business for 3 days. On top of this, I can get penalized on taxes because the vehicle isn't registered in a timely fashion. Basically only got "sorry, don't know who messed up" and sucks to be you response when the title was found. Can't believe a dealership would handle paperwork in this way, and leave a customer in this kind of predicament.

Beth Durell

I give sales/ leasing consultant Debbie Nelson and AutoFair Volkswagen 5 stars!!! (and I will be the first to admit that I'm not easily pleased). This is the second time I have leased a Volkswagen from Debbie and when my lease is over in 3yrs I will be working with her again. Debbie is the best salesperson I've ever worked with. She is extremely knowledgeable, very honest and will work to get you the best deal and low payments. AutoFair is not the closest Volkswagen dealership to my home but because Debbie and AutoFair is such a pleasure to work with I will be going back.

Andrew Kirwin

Ken Perron and the AutoFair Team are outstanding! I bought my first car 5+ years ago from one of their competitors in the area, and took a chance on them one day for servicing an oil change. Ever since, I have gotten every single service appointment done through them for oil changes, maintenance, parts/service, and even bought my last 3 cars there. Ken and I have been able to form a great relationship together, and he was patient in helping me with my last purchase. Through several test drives, car detail reports, and some scouting for optimum vehicles Ken was able to land me my dream car! Aside from amazing service and expertise, Ken was also able to help me refinance my car loan at the most competitive rate, find me several thousands of dollars in rebates and promotional offers to reduce cost on my down payment, and was able to eliminate ALL of the negative equity from the loan on my previous vehicle. If you haven't been to their showroom, taken you car in for service, or spoken with any of their knowledgeable and accommodating staff... you are missing out! I will only take my vehicle to AutoFair, and I will only ever buy my vehicles from Ken.

Amanda Horne

Had a great experience purchasing my Jeep! Toby Pena was great to work with! Made the deal painless and easy. Very happy customers!!

Charlie Maly

Great place, very clean, staff is great, and the service center really isn't that expensive considering it's in a dealership

How's this Werk

This place is your typical car dealership. Note all the other reviews that mention the word LIE. They put us through 5 hours of negotiations just to give us a lease that we never ever ever should have taken. We NEVER mentioned the word lease nor thought it would work for us. They assured us it was the way to go. We should have just walked out at this point. But no, 19 months later and my warranty is expired! Now they want $5400 for a new warranty. These people will straight up lie to your face to push a car out of that parking lot. Avoid this place at all cost! A family member had the same experience. They had him come in 3 times to correct paperwork that they screwed up. He eventually starting ignoring them once they called for the fourth time. He still has the car so that means they forged his signature. Tell me I'm wrong! Due to the shadiness of this company I will never return. Worth noting the finance people lie when they say extended warranties aren't negotiatiable. Every other dealership I called offered me the same warranty at $250 above their cost. Yeah that's a savings of $1200. That means that finance guy was trying to pocket all that extra instead of helping a 3 year returning customer. Absolutely love my car (hate the deal) but can't do business with these people based on the multiple lies. I will only shop at non-commission based dealerships to avoid the absolutely crappy service from commission based dealerships. Do yourself a favor and go elsewhere! Must say the service department has always been top notch! In response to the manager asking for me to contact them, it would be useless unless you have a time machine!

Logan Wright

Bought a new Jetta SEL today from Greg Gush and WHAT AN AMAZING EXPERIENCE!! Everything about the process was extremely simply, low pressure, and fun! Do you hate buying cars???? Try the team at Autofair VW - you will change your mind! Dereck and Francine in finance were super informative and straightforward, and Ken did a great job at making sure I got a great trade in value. Kudos Autofair VW!!

Krystal Hudon

Frank was an amazing help. He was kind and knowlegable. Everything was done quickly and easily. Fastest car buying process I've ever experienced!! I would definitely recommend him if you're looking to purchase a vehicle!!

Conrad ambe

Really love my new wheels!. Came in looking to get out of my old, del sol, and Robert Smith did a great job, looking for and getting me into an awesome new car. He was on top of everything throughout the whole process, and I'm definitely happy with my purchase. The staff here is great, everyone is willing to help and lead you in the right direction. Thanks! Great job!

HWA/FIP PRODUCTIONS

Great place to deal with! Greg Gush in sales, is basically a VW genius! Jarred C is about as low key and easy to deal with as a car salesman can get (and I don’t like car salesman). Kenny Perron wrapped my experience up nicely. Although I don’t suggest betting against him on a coin flip. I could cost you a few buck!

Lizzy DiLorenzo

Chad was the best salesman I could have asked for. He let me test drive nearly every car since I'm extremely indecisive and even came in on his day off to get me a car to test out for the day. I really liked how he got me exactly what I needed and nothing more.. Perfect for my budget! Wouldn't trust anyone else to buy a car from

william desrosiers

I went to get my car checked out to find out what was going on with my brake. They said the caliper needed to be replaced and gave me a quote and I left. I went to take off the tire and they replaced (only on that tire) one of the lug nuts with a locking lug nut so that I couldn't take off the tire.

chad cunningham

Service department was excellent and washed my car for free as well, 10/10 would recommend

Andrea Powell

Melissa was absolutely wonderful. Out of all the places we purchased a car. This by far was the best experience. Not only did Melissa make us feel welcomed, she treated us like family. Love this place.

Emily Stapleton

Josh & Eric helped me during my look for a Tiguan. Eric was totally easy going & pressure-free & understood my position being a first-time-on-my-own car buyer. He is hospitable & knowledgable. Even though it was Josh's first week, he was super helpful & a pleasure to be around. I left, only to do more research & not buy the first car I looked at. Josh kept in touch for the next week sending me cars he found for me & giving advice. Ask for Eric or Josh if you buy from AutoFair!

Aisha Lu

Ken Perron was wonderful to work with! He genuinely listened when I told him what I was looking for in a vehicle and helped me find it without breaking my budget. We will definitely be going back to see him when my husband needs a new car.

Danielle Devane

Just bought a new Jeep from James they were so great here at Autofair. Friendly environment, every person who walked by asked how I was doing and if i needed a water, snack etc. James as well as the managers were very educated on their products and eager to please their customers. I made a great deal and will buying all my future cars here!

Elizabeth Bole

I just bought my third car from here! I came in to browse and had a not so great experience but when I came back Ashley took care of me. I told her my concerns and my budget and she made sure to stay to it. While I was signing the papers for the car, she even watched my two little kids in the playroom! The next time I buy a car, I will be specifically requesting her. Dan in finance was also fantastic. He talked me through everything (multiple times because I was nervous) and got me the best deal possible. I’m so thankful to both of them for working with me and getting me into my new car!

Gym Why

Exceptional service, Brought my Ford Explorer in for service one morning without having an appointment because heading to work that morning my SUV sounded like it was going to blow up. Come to find out it was the transfer case. My husband and I pulled up first thing in the morning, walked in and told Samantha the issue we were having. Sge immediately took my suv in with no hesitation, and set us up with a rental. We had the SUV back the following day. Samantha was very nice and pleasant to deal with. I have used other dealerships before and my car would sit there for weeks. My husband and I we’re so happy with the service there that we had to write a review! I definitely recommend buying your car from here and also having it serviced thank you !

Derek Richard

Great people great service. Definitely worth going for a ride. Thank you Melissa Ronkin for your services. You've made my year so far.

killian claridge

Quick service and a good waiting room

James Carignan

Sales person Georgina was great, couldn’t say enough good things about her. Manager made the sale perfect and fixed all my concerns.

Scott Sibley

We shared honest feedback around what was needed to work out a transaction and will consider them again for future needs.

Frank Ferrreira

This is a poor place to purchase a used vehicle from. As a Massachusetts resident, don't trust they will handle the paperwork, RMV-1, and Registration. Purchased a used 2016 Tacoma, on Thursday with 7-days to acquire a Mass, Inspection sticker. 6 days later still no registration, though they promised to OVERNIGHT it on Friday. Now I will have to drive back to the dealership, WHEN? they get my registration. Effective tomorrow, it will be illegal to drive my truck. It's a MOVING VIOLATION to drive without the inspection sticker, Read (7 years of Insurance Surcharges) Spoke with (3) individuals regarding this. Each had a different scenario Additionally, I had inspected and test drove the truck on Wednesday and specifically checked a few things. The owners manuals and remote starter manuals were in the center console during the test drive. When I took delivery, they were missing. They refused to pay for replacements. I have to pay out of pocket for the Manuals on Ebay. Not a great deal by any stretch, though reasonable with my trade-in.

Mark Timpe

Dropped my car off a week ago for a warranty claim on my water pump. Took them 4 days to even look at my car when I had an appointment booked with them. Then they have been telling me everyday it will be done tomorrow. Called today now they have “order another part” which will not be tomorrow. Every time I call them to speak to Tim he is never available but will call me back and never does.This whole situation is extremely aggravating. I will never send my car to them again. Will not recommend to anyone I know.

Liam Merchant

They offer great competitive pricing for certified used cars. They also go the extra mile mile to get it done with great customer service. The finance department has one of the best employees I’ve dealt with, Justin Branham.

Brittany Tucker

I visited many dealerships prior to autofair vw without much luck. I had by far the best experience at this dealership. I dont have the best credit score, but they made the entire purchase process simple and painless. I recommend everyone pay them a visit while shopping for a new car.

Andrew Everitt

Don't waste your time working or doing business here. While there was nice and helpful young people, it was only a handful. The rest including the well-aged managers have no organization, personality, or priorities in mind. All extremely rude and insulting, I've never worked at a worse off place. Just remember, you reap what you sow.

Zachary Sanford

Melissa Ronkin was my sales advisor and she was extremely professional, friendly and honest. I would highly recommend her when looking for a new or used vehicle!

Kim Torres

Frank is great and is very knowledgeable. Highly recommend you to go see Frank if you need help buying a car.

Ben Fowler

Had a great experience with Rick Carr as my salesperson. He was very professional and fun to work with. He took the time to understand what my family needed and found us a great vehicle they we are very happy with. The finance team worked fast and got us a deal that was better than I expected. I would highly recommend Rick Carr and the whole team at Autofair VW. Great work!

Mick McIntyre

Well-run very clean operation well organized service people very helpful and nice.

Kate Seigars

I had a really great experience buying my car here! Everyone was extremely helpful and accommodating. They explained to me in detail everything I needed to know about the different model cars I was looking at so that I could make an informed decision on which one to buy. GREAT PLACE!