Reviews of The Auto Depot (Car Concessionaire)

Carmen Ellingson

Matt doesn’t know what a clean title is. My credit union wouldn’t finance me on a beautiful car he had on his lot because he couldn’t be bothered to go the DMV and obtain a clean/perfect title without the former lienholder’s name on it. He could get the car smogged but no clean title. He chose to fight with me on the phone instead and make several attempts to steer me toward United Federal Credit Union. I’m glad he only wasted my time because after reading the reviews (which I should have done first), I see that things could be much worse. As soon as you fall in love with a car, always ask to see the title to make sure it is clean and that the owner/salesperson understands what that means. The car in question was a very nice 2004 Toyota Avalon with less than 88,000 miles. It fit the criteria for my auto loan...or so I thought. I wondered why it was still there after almost 4 months. Now I know why. If there isn’t still a lien on that car, then why wouldn’t Matt just go to the DMV (it’s Carson City, Nevada, the state capitol, where you can get any document you need quickly), and have a clean title printed? That’s all he had to do to sell me that car. Smells fishy for sure. Judging by his responses to all these other reviews (notice the 5 star reviews have no comments on them because he probably asked for them in exchange for something) he’s going to say that the title is clean. It’s not. Just because there is a signature on the “Lienholder Release” line doesn’t make it legit. He needs to take it to the DMV to have it re-printed without that on there. Easy fix. I’ve done it for cars I’ve purchased privately. But he’d rather fight with me and my credit union (who doesn’t want to take a loss of course) instead.

Chris Jordan

Got a good car for a great deal

Denise Warner

My girl went and bought a truck from them .they were very untruthful lied to us about everything .left us in a huge bind we are having to get out of got us deeper in debt because of all their lies .they ripped my girlfriend off she did work for them for a day on her day off because they said it would go toward a down payment on truck .and when Matt decided he didn't get enough cash down he refused to put new tires on it and recinded our loan because we told him the new tires were part of the deal he said Noone would finance us however the day before Paul blanco approved 15 thousand dollar loan toward a car they just wanted more then we had down .they are liars and theif and cowards so plz buyer beware

Jessie Tena

This is BS! We live in Lodi, CA. Which is approx 196 miles away from this dealership. My husband called last night at 5:11pm (dealership closes at 5:30) to see if a specific truck was available. It was and my husband told AJ we would be there when they open up this morning. We pull into the driveway at 9am after leaving Lodi at 5am just to find out they sold the truck last night! They did not have the decency to call us and let us know last night so we did not have to drive all this way. Waste a tank of gas, drag our 5 year old son out of bed and make him sit in a truck 6+ hours round trip as well as my husband and myself missing a day of work. Absolutely do not recommend this place! AJ and the owner lack common courtesy for their fellow man.

DEANNA SMITH

I’m currently looking for a car and in desperate need for one, but after reading these reviews I was skeptical. Then after reading the business’ responses I won’t even consider this place! The way the person representing the business is speaking to these customers, past or potential, is a HUGE RED FLAG that they are not accountable and would rather lash out at the consumers rather than strive for excellent customer service! People need to stay away!

Brandon Sanders

Worst customer service ever!!! Went to fill out an app on a Subaru Impreza. And have called him 4 times now and he will not get back to me to even have the decency to tell me I was denied which I know I wasn't. Beware

Angela Munoz

To All carson city peeps Important plz read !! A month ago we signed a contract for a Ford pick up truck thinking (because Tony had told us so) that the loan went thru and we signed all paperwork to make it final a few days ago we were supposed to get new tires on the truck part of our agreement and the heater fixed well a few days ago they said we have the part for your truck when can u drop 8t off to be fixed so we did that day .well even Matt the owner said it would be done in a hour or so (mind u the agreement was also he would give us a loaner car while ours was being fixed which he didn't ) and also Matt was mad at the fact that he had to put new tires on with out the rest of our down payment of 500 dollars angela e en wormed around d 5he lot on her day off .he was supposed to apply what she earned 15 bucks a hour toward our down payment well a few days ago we dropped the truck to be fixed called a hour or so later and Matt the owner had told us we will not be given the truck back that he was recinding our loan .no other reason this was at 430 in the afternoon so we had no time to look for another vehicle and angela had to be to work at 5am the next morning so here we stood in the parking lot with no truck and no explanation of why and even our contract states we had 15 days to return the truck had a nything happened Matt lid and said no the finance company wouldn't finance us well Tony had told us he had 7 different Lenders he had to work with we even signed our Sonoto over toward the down so we had 1200 down so far 1000 for the car and 200 cash plus the work she did . Matt refused to pay her .we just put the last of our cash in the gas tank for angela to get to work all week mind u its a 22 gallon tank I put almost 60 dollars in that day in gas got none of that back they took over the loan we had on the car so they should of payed it off and didn't the finance company called us and now we are 2 months behind in our loan with no way to. CAtc h up up .so my point is these guys give a new meaning to the title CAR salesman we will report them to bbb and take them to court this was devastating she almost lost her job .the next day we got a certified letter stated our loan had been resinded and we had 15 day to return the truck well they did it illegally and with no conscience as to what they had put us thru or the extent my advice is to stay far away from this Car lot they advice re dirty liars and will tell u anything to get you to sign a contract but the minute they have to dish out money to fix something they ay Hella dirty .we explained our whole situation to Tony he was the one who sold os the truck and conveniently he was sick that day and never returned any of our calls plz do not fall for their lies or u will find d yourself in the same situation Stay far away we were only their 3rd customer since they opened now I see why they are liars and theirs ty for listening to me vent .the auto depot in carson city nevada next to Adkins s carpet on hwy 50 east BUYER BEWARE