Reviews of Bill Summers Ford Honda Nissan (Car Concessionaire)

Melinda Reckard

Charity Hansen is the person to see to purchase your next vehicle.

Brandon Jones

Very poor customer service. The people I dealt with were dishonest.

Tiffany Hill

Charity always has a smile on her face and she will go the extra mile for you to find the car you are looking for.

john w

Best Service in NP

jake rosentreader

Excellent service! :-)

Chuck Brauer

Excellent

Kayy_Unknown

Charity is your girl if you need a new car! She'll make sure everything is great start to finish and find you the car you want no matter what!

Caleb Palmer

I have never written a review online. I have never experienced such poor customer service. They "worked" on my ford car for over 3 weeks and would never call me with updates. They also kept adding money to the original price quote I received. When they finally finished the work they attempted to add $400 to my bill. I would never buy a car here, have a car repaired here or recommend this place to anyone. Stay away.

Doug Hall

My 2011 Ford F-250 sheared off the bolts holding the tube that runs my turbocharger about 5 miles before I went through North Platte. Although it was after 3 PM, they took the time to determine what was wrong and get the right parts ordered so they could spend the 9 hours the next day to complete the job. They gave me nothing but the best service and professionalism. I would go back anytime.

Madelyn Liewer

Had an amazing experience at this dealership! Lucas helped us pick out our new Toyota Camry and he was very knowledgeable about not only this car but all the other cars we were interested in. Great selection of cars and all around friendly people. Highly recommended!

Robert Theis

Great job back on the road thank you

Jim Schneider

I was interested in a vehicle and Lucas O'Conner was prompt with providing me the information I needed to know. Overall a very friendly and knowledgeable staff

Ron Malandrini

Had a service problem, but rectified.

Jill Gard

We were travelling on I-80 when our low tire pressure light came on. None of the air pressure systems were working at any of the gas stations, so we pulled into the Bill Summers Nissan dealership. The staff showed us amazing customer service, especially Sam. We are loyal Nissan customers and appreciated their help!

LaRue Jackson

Friendly good variety of vehicles

Stephanie Waara

Worked with Katie from Internet Sales and she went out of her way to deliver my SUV to me in Otis, CO. Within the first couple of months, we started noticing problems. We have had to fix some major issues with it. It’s not a bad vehicle, we just didn’t know the check engine light was on and how many problems brought with that.

Brittanya Allen

I like being able to come in and go right to the department I need to go to! The gal was super friendly and very helpful in getting the part I needed for my vehicle. The parts always come in super quick, so I dont ever have to wait several days before recieving what I need or want. The prices are decent compared to going to a parts store and the building is very clean and well organized! The reception desk always has someone there to great you as well!

Marcus Bourne

Service manager is a bit of a crybaby

Maggie Palmer

Incredibly dishonest, they will NOT fix your car in a timely manner. I will never return to Bill Summers Ford.

Bradan Erdman

Needed a truck, and Charity sold me one. It was easy and painless. Exactly how it should be.

Carol Rose

Went here to get my code to open my door! I had asked Tim Dinsdale business, where I purchased the vehicle, twice if I could get it from them. They did not furnish the code. Needless to say, I had to pay $50.00+ to get the code from Bill Summers. They got me right in and found the code! Very helpful and courtesy people! Thank you Bill Summers Ford in North Platte!

Michelle Clinesmith

Ryan is the best salesman!

charlene cash

Great salesman Ron Cash incredible personality

Mary Stoney

The sales person was very friendly and helpful.

AnneO Oconnor

I went out to Bill Summers and had a really nice chat with Lucas O'Connor. I asked him questions and he was really knowledgeable. Next time a buy a car I will be going to Lucas, thanks!

Gretchen Schmidt

Sales man Marshall was knowledgeable, friendly, and helpful with my infant while we were car shopping. His follow up calls and messages were appreciated. Financial staff were helpful and courteous as well. Service staff member Cameron was courteous and caring with exceptional follow up when I had questions later about my vehicle.

Donald Adams

Nate, the first sales rep to greet us when we pulled up, was fantastic and with us from beginning to end. He even came in on his day off to help. They did not have exactly what we wanted on the lot, so searched throughout Nebraska to find the perfect one, brought it in and did everything possible to help us get our dream car.

Nichole Rouached

My husband and I were on a road trip with our newborn son who was sick when our tire light flashed. We were a bit stressed and pulled over to check our tires and no gas station had a working air pump. Bill Summers staff was incredibly friendly and helpful. They quickly filled the tires while I took care of our son and even brought us bottled water to the car! Thank you so much to the Service Deparment!

Steve Hanzlik

Awesum staff from top to bottom.. bill summers, pd neff, ross perry, ron cash, milt barnes, all are wonderful people and a joy to work with.. i highly recommend buying a vehicle from bill summers ford, thanks so much!!!

billkcowboys .

Great experience, had problems with Bill Summers in the past but I gave them another chance and I am glad I did. Jared Lashley, Michael Metzger and the entire team at Bill Summers Ford were great to deal with. Jared and Mike were polite, professional and deserve to be commended for their 5 STAR customer service. Thank You

Alison Jones

They attempted to over charge me for the service of my vehicle. Poor customer service. Dishonest

liz jennings

They don't fix their vehicles like they're suppose to and they show a lack of regard towards the safety of the public

Kim Wood

Bad customer service

Lydia LS

Superb service!! Work you can trust.

June Collison

I had a friend recently purchase a car from here and wants everyone to know that she has had one bad thing happen after another and strongly advises no one to do business here. First off the finance department has had paperwork problems and his name is Milt. He has yellled at her in the phone and smtold her of his personal problems that have nothing to do with buying a car. Then she wants to speak to his boss PD Neff and he doesn’t have time to talk to her. Truly do they want to do to business with people. Ironically when going to get car a person even stops her and tells her they are crooks. She truly knows now that they are and will never do business again there. Thanks from Jackeie Thompson. No service after the sell. Constantly getting the run around

Randell Horn

We were traveling thru and our truck broke down, I called and within 10 minutes Joe the internet manager was there to help with a trailer to take our broken truck in, worked out a deal on a used truck with Marshall, made it Super Easy to help us make Lemonade out of Lemons, Super Great Service, they went Above and Beyond, Thank you!

natalie huber

I went in and talked with Lucas O'Conner about a used car. He was very easy to talk with. Will definitely be back!

elizabeth Callaghan

I went into Bill Summers recently and talked with Lucas O'Conner. He was very helpful and polite. Great company.

Wendy Louder

Charity Hansen is the person to go to. She is amazing.

Tiffany Brasby

Love working with Charity Hansen she is patient and honest! Living a distance away it's nice to communicate through the internet I know I'm getting what I want with a great price! Highly recommend her as your lady!

691ON1 MMA

Charity is always a great help! She makes buying a car effortless and anxiety free. The new renovations at the lot are incredible! All around best spot in town!

Nate Wallace

I purchased a truck from this dealer a few months ago and dealt with Salesmen Ryan Dye. Him and everyone were friendly and helpful until the sale was final and I paid for it. The day that I picked up the truck. Shortly after leaving the dealer I noticed that the paperwork was incorrect and had the wrong address. I immediately emailed Ryan, as thats how we were communicating and let him know of the issue and gave him once again my current address. (this wasn't the first time I gave it to him). Well, I never heard back from him and just assumed that he did his job and updated my info. Stupid me, of course he didn't. So 2 months later I am still stuck without the title and I'm unable to register it as a result. Great follow up and customer experience after the sale....NOT! This wasn't the only issue I experienced with them. The day I picked up the truck. I asked the internet sales mgr who finalized the sale if the truck had recently had an oil change and fluid check because I had a three hour drive home. He assured me that it did and I went on my way. So anyways, the sticker on the windshield shows that he lied to me with a date of July 2017 and more then 7000 miles overdue for a change.

Dillon Olson

I was recently looking at vehicles at bill summers and was helped by a fine young lad, it's nice knowing I can go back to this dealership and not be hounded on by pesky car salesman this dealership is great and so is the salesman Lucas Oconnor

Danny Stewart

Great selection

Jordan Cash

Ron Cash was great to work with, really enjoyed our experience here.

Rosemary Corey

Made appointment. Were waited on when we arrived. Car problem was diagnosed quickly. Parts were ordered. Will go back next week for installation. Courteous service writer, Shana. Thanks

Lindy

5 years ago we purchased a car through them, before the purchase we encountered problems along the way which were astronomically unnecessary, not to mention avoidable. We were publicly cursed and yelled at by higher management, in front of many others in the sales room, including our family members. We were quoted an obscene price for an 5+ year old car then with severe body damage, which we were told they would not fix if we did purchase it, the price was well 5k over BOTH Kelly Blue Book, and NADA. Which when we stated this, we were told their company used NADA after looking up KBB, when we researched NADA we were told they use a "special NADA". I have had friends purchase cars from here and they can't be bothered to sign documents, or keep their word on particular documents agreed upon. I.E. Warranty or loan price. They sell cars that are damaged, have mechanical problems, and will only release information if you happen to catch it, such as obvious physical blemishes. I am flabbergasted that they are still in business, I'm sure dirty dealings around town has kept them there.

Patty Green

Katie Rupp did an awesome job of helping me transition from an old cadillac that I loved to a newer more modern car and helped teach me all the gadgets and electronics. Lovein it!

reece foust

Nice people nice price nice car

Bubbi Hansen

I've purchased 2 vehicles in the past year, both from Charity. She was honest, upfront, and a genuine pleasure to work with. The process start to finish was at my pace and she answered all my questions. You're not just a car sale, then they forget you either. They remember my name when I come in for service appointments (just maintenance, the cars are great), and she still calls and checks to make sure I'm happy every so often. Best dealership and best salesperson I have ever worked with.

Stacy Hansen

Charity did a great job working with us on my new car. She answered all our questions and asked a ton of her own to make sure it was the right car for our needs. Everyone else was great, too and the dealership is beautiful!

Chris Blakely

Love these guys.

Dan Stubert

You need to make appointment for appointment to have service done. Work seems to be done correctly.

Tracy Baker

Quick PM stop for oil change.& checkup All ok, staff very helpful good dealership.

Jessica Romero

Cameron is always helpful and knowledgeable of all products. Always willing to find the vehicles I am looking for in my price range. I have bought my last 3 vehicles from Cameron.

Max Hansen

I highly recommend going to bill summers and asking for Charity. She took time on her day off to come in because it was the only time I could come in. She still checks in once in a while to make sure I'm still happy with my pickup. Plus, I got a great deal and she made sure I understood the process and kept me informed.

Matt Schroeder

Our van broke down on I80 outside of North Platte coming home from vacation...the alternator went bad. The service folks at Bill Summers were very nice and helpful. They got a new alternator put in quickly. The price was fair for the work done. Hopefully we don't break down on I80 again, but if we do I wouldn't hesitate to go back here.

stephanie States

We recently purchased a vehicle from here. We are satisfied with the truck but,the rear window would not work. The deal was they would fix it for free. After a month of taking it down there three times we finally got it fixed. We feel deceived and lied to from this company because buying a "new" vehicle for us is a big commitment and it felt as we were not treated like a valued customer.