Reviews of Don K Chrysler Dodge Jeep Ram (Car Concessionaire)

Craig Coburn

I waited at the service desk for about 8 minutes and then decided to go sit down because my back was hurting and nobody would wait on me. There were several people that worked there standing around talking and didn't seem to be very busy but of course didn't ask me if I needed help. Not very sharp people that work there in my opinion and certainly not concerned or interested in the customer. I have found that the service is mostly under par relative to other local shops that I have gone to. Also, the prices at Don K are much more expensive.

JR Vierra

Outstanding......

Melinda Maffei

If you're looking for a new Jeep, ask for James Abbott. I was looking for a new Grand Cherokee and contacted no less than 8 Jeep Dealers within the 150 mile area after shopping online. Not only did James respond, he went above and beyond to find the right car at the right price. He was VERY knowledgeable about the cars and an excellent communicator. Thank you James for all your help in putting this deal together. It was our pleasure to get to know you during this process. I hope you are still working there when we get our next car in a year or two. BTW, the burger place you recommend was great!

fish fister

Extremely rude and disrespectful customer service. Sold a vehicle out from under me. Did not inform me that another customer was interested in the same vehicle. Laughed at me as I was leaving because I was upset at their actions. They need to give their customers more information on their holding policy.

Lynn Carlyle

Awesome service especially as we had no appointment and they really didnt have time for us Nice young man came and helped us out.

Dan Chapman

We bought a 2016 Jeep Wrangler recently and were helped by a few of the sales crew who work as a team. All were great to work with! Very helpful and answered all our questions. They don't work on commission so they were not pushy at all. Prices are very fair and the service is top notch!

James Narducci

Undescribable

Jill Naze Shimko

Always helpful

Rex Miller

CAUTION: Not hearing good things about the service department here. A vehicle in for warranty work for 2 weeks (without a loaner car) and still not fixed right. More later. Let you know how it goes. Life is too short for stuff like this.

Odette Gasser

Everyone so friendly and helpful.

darkchosen1

I bought a 2006 Dodge Ram 1500. Turned out it needed work done to it. I took it here to Don K as i felt that Dodge should be the go to people. I was wrong. They held my truck for 2 weeks and didnt even replace the part, just repaired it and charged me over $700 for this. It wasnt an engine issue as it was the needle on my RPM that was broken. Now I was also purchasing other stuff like new floor mats(which they just threw in the backseat), mudflaps, and a new remote key. I was quoted originally $140 for the key and $60 for programming. They charged me $190 for the key. Obviously im upset here as im writing this review. I could have gotten eveything done somewhere else for cheaper and quicker. I will definitely remember this and hope you all read and think before going here.

Barb Bakke

GREAT

Robert French

Had a great experience buying a new jeep Cherokee today at Don K jeep in Whitefish, Montana.

Russell Barnes

Tony D has been great at helping me with all my service needs on my Tahoe.

Steven Hubb

Good knowledgeable salesmen and service center.

JEFFERY JOHNSON

Worst customer service ever. I am outta town and had my girlfriend pick up my truck they said it was done that the recalls fixed the problem. Well 3hrs later after picking up the truck it happened again. She called dodge and they said well it's up to her to get it back to them and pretty much left her stranded in the truck they said that they fixed. I would never recommend to anyone. I have had way to many problem with this dealership.

Lori Malcolm

A terrific experience purchasing a vehicle! Aaron provided top notch expertise to help us make the right decision. Also, no pressure sales and a good trade-in value. Steve was awesome at "running" through the finances, making this painless. Patrick explained the "extra's" in detail so we could make our selections. Highly recommend Don K based on the customer service alone!

Paul Neal Cooley

Dodd is the guy to see

Brandon Born

The service folks were awesome. I worked with Tim who made me feel right at home and gave me regular updates on my service. The waiting area was clean and had food and drinks while I waited.

Ryan Johnston

This is the worst dealer I have ever dealt with. Do not give them any money to hold a vehicle because you will never get it back even when it is the next day due to circumstances that were out of my control.

Todd Cole

Over the years while living in Montana, Don K has been my go-to dealer for my 2007 Dodge Ram and 2012 Charger SXT. I have had only two bad experiences and one of them the dealer "Made-it-right" after I complained. You won't ever find a 100% happy excellent dealer ever, but as for the professionalism and how much I enjoyed the Service staff at Don K, they come really close to it. I did post a one star review but that was rectified. This post is how they helpled my fix a 2012 Dodge Charger I bought in South Carolina. It was used and had some hidden issues, but they quickly identified them and fixed them. They even fixed some minor things pro-bono on it. The service manager is very professional and has worked hard to make it a great place. Yes I had a couple complaints and they were legit. but they will work with you to fix them. Thank you Tim in Service, I appreciate your professionalism and how you take good care of the customer even after the sale.

Gabriel Cox

Parts store was quick and had exactly what I needed

Callie Reagan

Great experience buying my dream car. Treated with respect and got a great deal!

Wanda Craig

Excellent Service Dept. Nice waiting area. Mike explained everything after the work was done and made sure I was able to get to my vehicle safely.

Carol Sugar

Went to the Body Shop to get an Estimate on my car (post deer hit), what a fantastic experience! Vicki Walborn was fast, friendly and had me booked for repair and on my way!

Sandy Nogal

Stopped by for parts for my rear wiper and the guys are putting it on right now!!! What service! Thank you Tom, Kevin H. And Chris. And of course Tony, my favorite salesperson!!!

Brian Lind

Loving my new truck

Mary McGavock

Don K doesn't pay his employees well. Doesn't allow his techs breaks on 10 hour days. The service from the tech was great but the management leaves a lot to be desired.

Schad Smith

Did a deal with James. Service was excellent no pressure on the sale, excellent communication and helpful in learning everything about vehicle I purchased . Made a new friend.

Javier Kmasho

I don't recommend thus place for business

Tim Dudley

Traded in a car and got a great trade price, 2-3k more than I expected. Service on the new car was quick and transparent. Would buy again from them

pamela Johnson

Don't be lured in salesman lied about extra expenses, then other people denying about conditions of the car, say them treating an elderly serviceman disrespectful. I asked to speak to manager several times , I love dodge but will go out of my way to buy another, Beware they add extra cost to vehicles after already it was on per sales man, poor salesmanship... beware

Todd Clancy

Tony Demarco was great helping me with my Jeep purchase; no hassle, no hardball, no games! Love my new car and would recommend Tony and Don ‘K’ to anyone!

LTC D. Scott

I recently scheduled an appointment for service on my 2013 Dodge ram 2500. When we bought the pick up brand new we also bought the extended lifetime warranty. Previously at Don K I had problems with a service manager and at that point had decided to never return to Don K for service again. Recently, I was in a position where I had to return to Don K Dodge for warranty service. Mike, the service manager took absolutely outstanding care of me! After speaking with Mike, he pulled up my previous visit and informed me that the service desk personnel that previously had tried to take care of me had been terminated. Mike then saw to it that every single repair needed on my truck was not only taking care of but all credited to my extended warranty. Mike was an absolute godsend! There service, communication, and follow up was top notch! I salute the mechanics and the service department at Don K or truly stepping up to the plate and knocking it out of the park! They have corrected all their personnel problems and their service is now five stars. I highly recommend !

Linda Canfield

Bob ensured the window treatment was completed and the service was good

Nancy Currie

Nice facility,quick service in express! Advisor was easy to work with.

Ryan Pengelly

Didnt even come out to see if I needed anything. I even popped in and walked around a couple vehicles. All of them looked at me and went about whatever the heck they were doing. Looked like they were not doing anything. I will refer elsewhere.

Preston Garvery

Great service department. Fast, efficient and I know it's done right the first time.

Bick Smith

I've bought several new Jeep's from Don K, always been straight shooters, no hassle. Would recommend to my friends and have.... I really like their service. I really like that he supports the community that he serves.

Allan Wall

Good service

John Osborne

Used to be 5 Star Business, at least it was when I bought my last 3 vehicles there. They used to give you a full tank of gas, free first oil change, they would even help you connect your phone. Now they wont even give you a spare tire--because you get Road-side assistance! That's nice if you are in an area where you can use it. They always insisted that you give them highest scores on their on-line reviews or they would "Fail" and I always felt like they deserved top marks. Not now though. I was especially unimpressed when the Salesman borrowed my phone to set up a quick Google survey and then completed it before handing it back...giving himself 5 points of course. Don K ain't what it used to be folks. I wont be back. Love the car though.

Ivy O'Neill

Great experience!! Tom is an amazing salesman, would highly recommend coming to see him for your next car!

Rabo Banks

This is the third vehicle we have purchased from Don K specifically from Tony DeMarco who is GREAT to work with. Tony and Erik K are straightforward and get things done quickly and fairly without the typical car sales headache. We always give Tony and Erik our business because they have earned it over the years. Gary

Sara Ann Briggs

Too long to go into but it would help greatly if they communicated pre payment policy for parts needed to customers and if they treated customers like we had a brain. Now I have to make a trip back after they order and receive part I told them I needed two weeks ago when I made this appointment. Second time I've had to endure their policy of treat the customers like they are stupid. I'm being generous with the stars.

John Kessler

My grandpa gets his cars repaired and maintained here. Staff seem nice.

Larry Stammen

Nice community involvement and great products !!!

Dev Warren

The most dishonest dealership I have ever dealt with. They lied about the invoice price, lied about the cost of new tires (and then claimed they hadn't heard of eBay when I showed them they were lying), raised the price at signing and overall were completely dishonest. Had they not had the only one with that package in the nation we would have gone anywhere else. Amazing that a dealership less than a mile from the house would lie and then say take it or leave it.

Yvonne Rosaaen

Great place

Carl Black

Just bought a new Jeep, and the sales person, Jeff Allen, was great. He listened to what I wanted on my Jeep and then found it. The rest of the Don K team I dealt with made the whole experience pleasant. They offered a fair price for my trade in, and a fair price on the new vehicle. I had really done my research on all aspects of buying this vehicle and was even pre-approved for a new car loan at my bank. They beat that loan by half a percent.

John Feeman

Great professional service

Rob Stevens

Don K Body Shop is the best in the valley

Jenny Chan

Best price for my 2012 Dodge Challenger Yellow Jacket from Tony DeMarco for $10,000 less than any dealer in the U.S. through Auto Trader.

Rick Teed

Just don't like dealing with dealers.

bill shucard

On vacation from California,had a problem with my dodge truck. Brought truck in Wednesday afternoon ,part had to be ordered and came in Friday afternoon Bob and Tim took great care of me. Truck was repaired in1hr and I was on my home Saturday morning Thanks again

Robert Davis

Good customer service in service's

Kathye Hammes Ciraolo

I bought a new Jeep, the customer service was good although I have a green Jeep and really wanted a red one

Megan McLean

The waiting area is very nice. They have snacks and drinks for people waiting for their cars. The staff were all very friendly and helpful.

susan montana

We bring our Jeep in for servicing. We get a discount because we purched the Jeep from them. Nice waiting area with coffee, ... No problems.

Amy Nelson

These people will charge you for everything and it's expensive, it cost us over a hundred dollars in taxis fees on top of the over hundred dollar oil change....ridiculous