Reviews of West County Honda (Car Concessionaire)

Austin McCormick

I highly recommend checking this place out if you're car shopping and ask for Spencer if you do. He is a super nice guy, very knowledgeable, and not "salesy" like most people think of car salesmen. I was looking at a 2019 CR-V and felt like they were working with me every step of the way instead of trying to work me over. On the flip side, stay away from HW Kia down the road. I ended up buying a Kia Sportage, which I love, but I was put through the ringer and they tried to pull a fast one every step of the way.

Denise Marshall

Great experience from beginning to end!

Kenna Marcus

Tom and Norbert were awesome! Great people, great cars!

Ana Camarena

Great first time experience here. Our salesman was Stephen , he made sure every question was answered, and never made us feel rushed to make a decision. I highly recommend. Thank you so much for making this process as easy as can be.

Jane Romano

Our salesman Mike K. was great! Very friendly, helpful and thorough in explaining all the features of the car. The whole process was professional. He was very courteous with us. The showroom was clean and comfortable. Mike the finance manager clearly explained the sales contract. Our experience with the dealership was very good.

Andrew Rapier

Laughable experience due to poor communication. I DON'T recommend coming here.

Maddie Campbell

I had an extremely pleasant experience at the Ellisville Honda. I purchased my first vehicle here and had immense help from the Salesman, Clayton. He listened to what I needed, wanted and respected my price range when searching for a car. I would highly recommend trying them out and asking for Clayton!!

keith shaver

Great experience! The entire process was easy and relaxing. Staff was friendly and responsive. Had to wait for finance. Some of the finance calculations were off, but we resolved them with no issues.

matt skinner

Friendly service knowledgeable and salesperson Clayton King provided excellent care

Sarah Minier

I had the best experience with West County Honda! After a near fatal accident I started searching for cars and put money down on one at another dealership. I was so happy and had only been driving the car for a day and a half and then all of the sudden my engine blew?! We took it to a mechanic and automatically something was fishy. They hadn't even presented us with the buyers guide which little did we know was required of them. Eventually we had the contract voided and got our money back. I reluctantly began my car search again. I ended up at West County Honda and they could not have been more friendly, understanding, and cooperative with our situation. Chris took care of us and he was just the nicest guy and an awesome, well rounded cars salesman. I would recommend anyone looking for a new or used car, to go to West County Honda. A+ to everyone there. You made my mom and I feel comfortable and put us at ease through the entire process of purchasing my car!

Jw Ryu

All staff who I met in the show room were very kind and it was enjoyable experience to buy a new car. Especially appreciate on Kris and Roy. I usually visited the Westcounty Service center for my old Honda cars from 2011, and I'd like to share my good and comfortable experience .

Barbara Todd

Friendly salesman. Got us a good deal!

Dan Buckley

Thank you Patrick and all the staff at West County Honda. Enjoyed the experience. The car is fine and the price was right. Thanks again. Jacob and Shirley Buckley

Amanda Leesmann

Great staff and very accommodating. Made our experience of buying a new vehicle for our growing family easy and enjoyable. Highly recommend them to anyone who wants to walk away feeling confident that they chose the right team to work with and give your business to!

MIchele Monticelli

Tom Salna gave us excellent service .!

Joshua Patton

The only place to buy a Honda.

Rob KCC

We’ve been to your dealership twice now and both experiences have been very poor. The wait time has been excessive for very simple service. What is the point of making an appointment if we have to wait for three plus hours. We won’t be back again!

Curt Whitworth

Mike was an amazing person to work with. He was kind and not pushy. He worked with us to keep it in our budget and we are so happy with our purchase.

Mark Buehrer

We love West County Honda. Just bought our 5th car from them. Always have a great pre-owned selection. Great to work with and not too stressful

Angith Menon

Friendly staff. Comfortable and convenient lounge/ waiting area

St Louis LightRx

Mike k was a great help he was extremely professional and formal but comedic and uplifting at the same time he worked with us on prices and deals, great service

Bonnie Redfern

Logan was the young man who took care of me and my car and he was phenomenal! My car was done very quick and it looks like a brand new car, inside and out. I'm very happy and I hope Logan gets a raise he was very thoughtful and through. My best experience ever at this HONDA dealer♡

Greg Rieger

Everyone was so friendly and helpful in an accommodating and no pressure environment. Tom was a real MVP. 5 stars. 2 Thumbs Up. 10/10

Stacy Smith

BEST car buying experience. Straight forward, no nonsense, in and out. Patrick was a great sales person and actually made the experience pleasent - which is not a word I would ever have thought I’d use to describe a car buying experience. HIGHLY recommend

Scott Burrows

I didn't think West County Honda would be able to convert my current lease into a new Honda CR-V, but they did! Very helpful in finding me the best deal and making the payments fit my budget. Awesome service!

Frank Timms

My daughter took her civic to get the ac fixed, she was told by Michael Gott, her steering pump was leaking badly and wanted 1400.00 to fix it. It has never needed fluid, no noise, nothing wrong with it. I suggested she leave there now and not go back. Beware future customers.

Tom Barlow

Had a great experience! Jason was awesome and really helped me pick out the right car for me! 10 out of 10!

Gibran Mahmud

The battery on my Honda Odyssey died today. Called West County Honda to get it replaced today as it was still under warranty. Service advisor was rude and told me that they were very busy. They could not get to it till Thursday. I asked if I could bring battery in to get replaced under warranty. They said they had to replace. The advisor was very rude. I called Mungenast Honda. They told me to bring it in TODAY and they would get to it. Don’t waste your time with West County. Very rude people and not helpful.

Thomas Baker

Closest dealer to get a recall oart replaced. I chose it for the proximity.

Laurie Collier

Extremely friendly and welcoming!! We dealt with Mike and Jason on a cold and snowy evening and they were genuinely kind and wanted to get us the best deal. We will definitely return and send friends their way!

Danielle Robinson

My experience today was absolutely AMAZING. Sarah was so patient as she showed and priced 3 different vehicles for me. I was so indecisive and afraid to make such a large purchase. I never felt rushed, she took her time to compare each option. West County Honda is my Dealership of choice. Thanks Sarah and team for such an great car buying experience..

David Amdur

Went in for first oil change. Service advisor said it would take an hour. The service was completed in exactly an hour. Very professional.

BenAndHolly Bishop

Tom and Sean were great to work with.

Fuat Kaya

Team are totally professional. They know what they are doing. I had a good choice to deal with West County Honda.

Robert Cardman

Would highly recommend avoiding this dealership at all costs. There has not been one aspect of my new car buying or service experience that hasn’t been a head scratcher, a “miscommunication” or downright incompetent. Loan documents were screwed up, Had to leave work to make an extra trip across town to correct their mistake. Title documents were incorrect and wasn’t able to title my car at a normal title office. It’s been 3 months and I’m still waiting on my new documents that I was promised..... had to force the title correction myself since West County Honda can’t be bothered to follow up. Was informed by a service advisor that a coupon could work for my service. Went in after receiving this confirmation and was then told it wouldn’t work. Management refused to give an explanation for why I was told two different pieces of information to which they replied they didn’t think they had to provide an explanation justifying the decision. There is a supreme lack of customer service at West County Honda or even any value put on customer satisfaction. This is apparent from management, starting with the GM, which sets the tone all the way down the levels of the dealership. I would save yourself the headache and try another dealership in town.

Ashley Underwood

Doc helped make my car buying experience a breeze. He is knowledgeable about the vehicles and was there with me from the moment I got there to the moment I drove off the lot in my brand new vehicle. He wasn’t pushy or ever make me feel pressured into a sale. The managers even introduced themselves and got involved in my experience at this dealership. The only reason I didn’t give 5 stars was because, I almost felt as if I was wasting the finance managers time. He didn’t want to be there and he made it known. I didn’t exactly choose to be car shopping on a holiday, but I was forced to under unforeseen circumstances. Yes, it was busy. I waited over an hour to actually purchase my car and once I sat down in his office, all he did was complain. Overall, it was probably the easiest car buying has ever been in my experience and I would recommend this dealership to anyone who asked.

Jon Hessel

We had a great experience with Mike Knollhoff from start to finish when we purchased our Honda Accord. He wasn't pushy, which is quite a bit different from previous experiences when purchasing cars. He listened to what we wanted and helped us to find the car the right car for us. Thanks, Mike!

Laura Hale

Mike Knollhoff took care of us. He kept us updated on each step of the process, was attentive and understanding of our needs, and made us feel like our business is appreciated. We’d recommend to others.

Martin Rudloff

Sarah was extremely helpful, genuine and found us the vehicle that met our needs

Julie Engemann

Sarah was so great to work with. Professional and courteous service from beginning to end.

Kristin Piskulic

We came in late to test drive a used car and were still able to complete the purchase quickly.. just a little past closing time. Thanks for staying late to complete our purchase fast!

Roy White .

As a previous employee of West County, I loved working there! The atmosphere was the greatest of any dealership I've worked for and it truly felt like a family! I never felt so attached to a dealership when leaving. Now even as a service customer, I'm still treated with the same respect I was treated with while working there. Their service department is being revamped, and their waits in service are getting shorter and shorter. They are super thorough and informative with service visits. As always, Allen is the friendliest advisor ever! Having ice cream now is a nice benefit too, Haha! Best Honda to buy from or service from!

Angela Zheng

I bought a car today. It’s a great car with great price! Throughout the buying process, the salesman Jason has been very helpful. He answered all my questions patiently and helped me find the car that I like with a price within my budget. The entire process with buying the car is very smooth. I would strongly recommend West County Honda!!

Donita Bauer

Bravo everyone and especially Jason F. Very helpful and knowledgeable.

Joel Vanderheyden

Jason and Alex helped to get me a great deal on a pre-owned car that I love. Thanks guys!

Skip Eder

Everything went smooth and easy ! Was in and left with my new car in about 4 hours . Staff was friendly and very easy to deal with.

Christina Berwin

We literally couldn’t be happier with West County Honda. There were no games. It was easy. Buying a car has NEVER been easy. Thank you Doc for your hard work for us.

Rachel Sites

Staff is very friendly and you can tell they genuinely care about making a good deal on a car you love. Each time I went in I was greeted and someone was with me to help right away. Super professional dealer to work with.

Julie Brown

Everyone is always very friendly and helpful, taking time to explain anything I don't understand. I feel like I can trust them with my car and that they are not trying to talk me into repairs I don't need. I absolutely love the fact that they run my car through the car wash any and every time I am in!

JENIFER FITZGERALD

Jason Foerstel and the team supporting him were quite pleasant to work with. Very professional and experienced in both vehicle knowledge and customer service. It was a pleasure to do business with him and West County Honda. My 16yo will need a car soon and this will be my first stop!

Leslie Mansky

I was only planning to testdrive a CR-V but signed on the dotted line! I'm giving 4 stars because the process took quite a while and I'll still have to go back for all-weather mats that are supposed to part of the package of an "add-on". But, overall it was a relatively stress free event and they did a great job keeping the payments close to where I wanted them to be. Jason was knowledgeable and able to answer any of my questions and everyone there was friendly and attentive.

William Schwed

Friend bought a car here and they tricked him on paperwork, changed the price after they had agreed on it. Make sure you reread everything before you sign anything with these con artists.

Tim Corkill

Cars seem overpriced

Katie Kelly

I visited this location because I received a $14.95 oil change coupon. It turned out to be a bigger ordeal than it should've been. It took 15 min to check my car in (I was dropping it off) and then it took couple hours to get a call back. I missed the call and when I called back I had to leave a voicemail. I guess my car was assigned to a specific agent and only he could handle it. When I picked up my car 3 hours after dropping it off, the paperwork wasn't ready. I had to wait in the waiting room for 10-15 min while they got it together. I've visited the Honda dealership in St. Peters in the past and that shop is a lot nicer and more timely.

Larry Whitehall

No hassle on getting me a new car. The people were friendly from the moment we walked in. Also needed to get some work done in my other Honda and the service department did a great job on getting that done while I was checking out my new car.

Craig Glenn

My sales Steven Yaxawa was awesome to work, and made the whole process easy. My wife really loves her new 2018 CRV.

Lori Hoover

Kris was very knowledgeable about Honda cars. Great guy to work with

Adam flood

Everyone from the salesman Mike K, to the finance manager, did exactly what they told me they would do. They gave me a great deal on the car, worked hard to get the financing I wanted, and were transparent about it all. Couldn't be happier with their service. If you want a Honda, go here!

Tony Nguyen

Stephen provided the best service as he can. In order to seal the deal. Recommend anyone to have him as the salesman.

Nicole

One of the most unprofessional experiences I've ever encountered. Whoever is the owner, General Manager, Managers, etc. I would encourage you to conduct secret shoppers and rate their experience on customer service, satisfaction and experience. Experience is what drives retention and future customers. I highly advise management at this location to visit Kia HW down the street to see how they treat their business and employees. They understand what retention and new business means. Just some food for thought.

R Glas

Good experience working with Jason. We kept working until we were both satisfied with a fair deal. Really good selection of cars, they had just what I was looking for ... 2018 Honda CR-V EX-L, Obsidian Blue.

Drew Bearden

Had my Accord serviced at West County Honda. My overall experience was excellent! I was greeted with a very professional service advisor named Aaron, who was very knowledgeable in helping me with what I needed. Allen, who worked on my car, did a amazing job. Thanks to him my car is in top shape! I was also pleasantly surprised when my car was washed when I picked it up! I could not have asked for a better experience getting my car serviced. Ask for Aaron to get you started, and request Allen to work on you car. I promise, they will not steer you wrong. Pun intended.

yanett chri

Very good service and nice people.

JOE DORLAC

Service department communicated well and kept me up to date on the status of the repairs.

tim yazawa

Stephen and Jason did a fantastic job. They helped me narrow down what I wanted, explained what they had in their inventory and helped me understand what was important to me based on the criteria I gave them. This experience has exceeded my expectations and I will return for my next purchase.

Kathryn Allen

Horrible customer service. Irresponsible employees. The salesman did everything he could to make sure I left that day with a car. But after the deal was done, they completely abandoned their customer service. Multiple pieces of paperwork were filled out incorrectly, resulting in me being unable to register the car within the allotted time frame. When I asked them to extend my temporary tags due to errors on their behalf, they refused. When I asked them to reimburse me for the late charges I incurred, they refused. Admittedly, I waited until the day before the tags expired, but that doesn’t change the fact that they were unwilling to help. Highly disappointing considering the wonderful sales experience I had. This will not be a long-term relationship as I had originally hoped. I should have listened to all of my friends who encouraged me to shop at Frontenac Honda.

Konrad Mueller

Unfortunately, my experience at West County Honda wasn't anything more than a big disappointment. The staff, in general, seemed very friendly and helpful at first, especially before buying the car. Once bought, I had a Check Engine light on in the first couple weeks, followed by a car not turning over needing a new battery, and a car that jolts when decelerating into first gear. Assuming that West County Honda would at the very least give me a diagnosis to see what steps I needed to take to get my car into working order, they declined me and offered me mediocre customer service, not referring me to the manager who i asked to speak with. Also, I had to make a trip back to West County Honda (on my off day) to clear up some clerical work with the financial department that they negated to do correctly in the first place. Overall, I'm sad to say I will not be returning to West County Honda.

Stephanie Bullock

Had a very positive experience with trading our car yesterday. I would recommend West County Honda, they were a pleasure to work with.

Michael Hollander

Great experience overall. Was able to make the deal over the phone which made the process much easier and less stressful. Kris Boschert was excellent to work with. Would definitely recommend him as a great salesperson. My family loves the new minivan!

Casey McMillen

We went in to trade in and the service was incredible. Our salesman, Jason Cribbs, was spectacular and really worked hard with the finance department to get us an amazing deal. We had our two young girls with us and they treated them like family. Would recommend anyone who is looking for a new vehicle to go and check out West Coast Honda!

John Bayer

Just stopped in to take a look at the new Passport. Asked the poor young (and green) salesman to see the factory invoice for the EXL and he said sure. Arrogant dude at the desk told me "I'm not going to tell you what we paid for the vehicle." I pointed out to him that after a poor experience at this dealership in 2017 my wife and I went to St. Louis Honda to shop for the CRV she wanted. The salesman there gave me a copy of the factory invoice without hesitation, and we worked out a deal pretty quickly. If you want to pay less than MSRP, take your business elsewhere.

Ed Hennessey

Very nice staff. Saved me almost $300 over Dobbs for brake work. Dobbs said I needed new rotors .. Honda said mine were fine, just needed to be resurfaced. They are cheaper on oil changes than places like Valvoline too

Angelo Marasigan

David helped get the car that I desired as well as deliver the best value that fit my budget. I highly recommend you seek him out as he will do all he can to meet your needs.

Amy Bauche

Excellent customer service from the West County dealership and specifically Tom Sarna throughout the process. The experience was easy and efficient. All of my vehicle needs and concerns were throughly addressed by Tom. The CRV will be my 3rd Honda purchase and I couldn’t be more excited to drive it home!

Chloe Lawrence

I’ve had two horrible experiences here. The first was when I was leasing a car and the windshield randomly cracked because of cold temperatures. I took it in to get fixed and the on-site mechanics were rude to my father and I and acted as if I was lying about the crack. Subsequently, I took it to Honda at Frontenac & the issue was dealt with immediately and respectfully. Next , I decided to buy my leased car and since this is the dealership I leased from, I went here to do the paperwork. I was a first time buyer and didn’t know of certain options that were available to me. The staff at West County Honda failed to advise me of these options and left me in a tough financial position afterwards. I even called afterwards to try and remedy the situation and they told me they wouldn’t fix it because it would be inconvenient to them. After all is said and done, this experience left me feeling upset and taken advantage of. I highly recommend avoiding this Honda dealership.

Mark Salfen

Excellent experience. Steve Y was a true professional and I plan to by my next garage full of cars from him.

MrAustin26 .

Darrell Pruitt was great to work with. Had the car 2 months with a 6 month warranty. Coils went out and they said $1200 bucks deal with it, sorry. I've made 1 payment and it's still under warranty. Would NEVER EVER buy here again! Dont buy here go somewhere else!

JackRabbit MotoVlogs

They took wonderful care of my Del Sol. Great team here.

mary limberg

Jason Cribbs was very nice did well with everything

Deborah Lehman

David made buying a first car for my daughter a great experience! His customer service was outstanding throughout the entire process!

Elie Hleiss

What a horrible experience!!! I did my research and found a car that I wanted on the dealer website. Called this morning to schedule an appointment. My wife had to work and I was forced to take my Twin 21 month old boys with me. I explained the situation to the saleswoman. The “Bait and Switch” started soon after that. The first warning sign was when they calculated the payment and used the a price other than advertised and even marked it up. I told the saleswoman that I am not here to haggle over price and showed her their dealer webpage with the advertised price. She took that back to number crunching room, (who the heck knows what they do in there). But they came back with even a more intelligence insulting offer. And this is when the double talking, jargon, and overall predatory sales practices started. Stay away from this dealer. There are a million Honda dealers out there why waist your time with a dishonest one!!!

Kevin Kumpf

Came in for a Honda, ended up leaving the lot with a Nissan. Clayton was very helpful and informative in helping us find the right vehicle for our needs. Would definitely recommend him and the dealership for your car buying needs.

Sue Robison

Salesman was very polite, did not try (too hard) to sell me on something over-budget. Was considerate of my budget.

David McQuinn

Got the air bag recall taken care of for Honda pilot. Two hours. Nice waiting area with free coffee

Andrew Rudolph

Disappointed with West County Honda. Went in to West County Honda planning to purchase a car that is currently being leased. However, salesman (Clayton) severely misrepresented the offer and added an additional $1,000 on top of the agreed upon purchase price from the beginning of the lease. Furthermore, management wouldn't correct their wrong. Embarrassing to work with them.

Daniel Holguin

Sales manager Tod and salesman Spencer were great in helping us purchase a car suitable for our needs. They were flexible and didn’t pressure us into making a decision. We were very satisfied with our experience and thankful we chose West County Honda.

Todd Golden

Stopped by found the CRV All wheel drive I wanted. Came d Back with my wife. The car that was pulled up for my wife to test drive was dirty. So I checked the car and found a large dent in the rear hatch, but my wife test drove the car. We were only 1 to 2 miles away and 3 warning lights on the breaking system keep coming on and off We went back to Mungenast and my wife went straight to her car never looking back I really wanted to buy a Honda CRV. We went to Jim Butler several days later and left with a Equinox LS. My wife is now happy. Beware or Mungenast Honda. Todd

JEFFREY HIEKEN

They listen to the burget I wanted and the car I wanted met my needs

arturo gardea

I just received the best deal ever, from Kris. He is the best!!

Rey Bermudez

They provided excellent service. Were friendly and courteous.

Sunil Banker

Poor service and experience. The advertised sales price did not include the rubber mats in the van so the dealer removed them from the car. The paperwork that was sent to me to pay sales tax was incorrect. The salesman told me the corrected title would be sent to me but never arrived. A waste of time. Go here only for the price if competitive. Not the service. Just another car dealer. Their motto is "expect the best". Far from it, worst experience in all my years of buying cars. Only plus, got a good price for my car. Update - BUYER BEWARE. The dealership and salesman did not provide me with the wheel lock, a special lug nut to open the when to replace the tire. I left two messages for the manager Todd and a message for the sales guy, let us see how long it takes to get the wheel love coming THAT SHOULD HAVE BEEN IN THE CAR.

Michael Hahn

Very helpful with a simple key fob issue

Jessica Chouinard

Nothing less than a superb experience. Everyone was extremely helpful and accommodating with everything. They made it as easy as possible for us! Highly recommend this dealership.

Aaron Roberts

Have some friends who work here.

jlinck7 .

Kris has been fantastic to work with. He has a laid back approach and doesn't come off as pushy or "salesy" in any way. He has answered all of my questions thoroughly, addressed any of my concerns, and smiled through it all. OTo start out, our first interaction was a weird one. I literally drove onto the lot, and asked if I could try to see if 3 carseats fit in the back of a certain car. He was happy to oblige, helped me move carseats, answered my weird questions, and even let me take the car out on a short test drive. At that point he sold me on his service and it was just a matter of making sure this was the car for me... and it was! Thanks again Kris! My only suggestion to the dealer is to play something other than country music in the building... but that's unrelated to the experience :)

Cayla Pepmiller

The technicians that I spoke with were very polite and professional, did not talk down to me, and helped explain things in a way I understood. Very good place to take your vehicle to be repaired.

Meg Logan

Best auto sales experience we’ve ever had in over 40 years of buying vehicles.

Laura Dean

I had an excellent experience with Patrick and West County Honda. I would recommend him and the dealership to anyone. Being a Honda person, I checked other dealerships but chose West County. Why? It was Patrick. I know there are other sales associates but Patrick was the one for me. He was professional, knowledgeable and helped me get the car and the price that made me comfortable.

Kevin Menendez

Very Poor Quality of CPO Vehicles. I picked up a certified pre owned vehicle, which i saw had some problems but all in all looked in good shape as it was a CPO i figured they were thorough to fix it. from what ive learned about the car is it has been it at least 2 minor accidents. one caused the Front fender to not align perfectly, leaving a gap, witch i fixed with bending the metal back into place, and the other was the rear bumper had been replaced at some point, also one of the mud guard does not stay on properly. after driving the vehicle i had a grinding starter that i had to get replaced a week later, as well as a broken window regulator, lucky i bought a CPO and it was covered under warranty. also they said they put brand new tires on the car, witch they did, but they are deathly scary to drive on as they are the cheapest tires you can buy at walmart and lock up when you have to brake hard for anything, such as when cut off; almost causing me to be in an accident, and spin in the rain all of the time. so if they say they put new tires on it just be aware they are garbage and dangerous, and i will probably have to buy a new pair before winter because i don't feel safe driving with those tires. Sales was fine experience, they do try and add stupid services to the price of the care but what ever thats every dealer. the reason i give a 1 star is the problems causing me to have to bring in for repairs to starter and window a week late. The second reason is how bad the tires on the car are, and how i will eventually have to get new tires even though they are in perfect shape. Service is a joke. I ended up calling the number they told me to and made me leave a message and still haven't heard back so i guess not actually willing to reach out about the problems.

Phuc Nguyen

Great place, great service, great team, the best dealer you could ever find. Love this place. Especially, Thach Le is a guy to go for: honest, nice and passionate with his job!

Tim and Lianna Corteville

We purchased our last car here and worked with Mike K. then as well. We felt that the deal they gave us was very good. This and our positive experiences at the service center keep us coming back.

James Ramroth

Great experience at the dealership. Very professional personal. My salesman was the best. Ask for Mike Knollhoff when you get there. He will do you right. Honest and fair guy. Thanks Mike for all you did. I will be back to buy my next car.

Jeffrey Alley

Jason helped make the car buying experience smooth with no pressure. I would recommend him to friends and family.

Gary and Jennifer Livingston

West County Honda bent over backwards to get us a deal on a CRV we were looking at and desperately wanted to make work for us. All staff went above and beyond to help us or make us comfortable, right down to the General Manager and Customer Service manager. Our salesmen went above and beyond to help us. Generous, genuine, caring, kind and determined to make the numbers work for us. Truly gifted person and will always go to him when in the market for a car. And to think we almost went outside the Honda family! Never again. Honda all the way, every time. Highly recommend this store for your car buying needs. Thank you to all who helped us!

Aicha Traore

Working with sales (Kris) was great. He made an attempt to answer all my questions and was laid back, a plus for a car sales rep. For questions he did not have an answer for he told us “I don’t know”. How often will you find a sales rep who honestly tells you that he does not know?? Rating 4 stars instead of 5 because our experience with finance guy was less than desirable. He was a passive aggressive man. I brought in my financing rate from my bank but asked him to run my score with other lenders they have to see if I could get a better rate. Finance (Mike Simpson) proceeded to tell me he *knew* I could not get a better rate. I told him I would not be doing my homework if I did not check to be sure and the only way to do so was to submit my application (my credit score is excellent by the way). Mike got frustrated and border line condescending with his responses from there on. He finally agreed to submit my application and to his ego boost- he was right. My credit union had a better rate. He also got flustered when we declined the extra warranty package and was super passive aggressive the whole time with his answers and snarky comments. Not a pleasant experience dealing with him.

Kasi Viswanathan

Tom Sarna was very knowledgeable, professional, friendly, and willing to help.

Lisa Light

Mike has been great to work with. I definitely would recommend him. He took the stress away for purchasing a vehicle. And He's a great Christian brother.

Eryn Mitchell

I had a wonderful experience today at West County Honda. I visited two places before, and this team by far exceeded anywhere else. The sales rep I worked with, Roy, was wonderful and the same goes for both managers and the finance team. I felt taken care of and treated with respect. They exceeded my expectations and I wouldn’t go anywhere else. Great job west county Honda!

E S

I had a great experience the entire time. Kris R. made me feel welcomed and provided excellent customer service. He wasn’t pushy and we came to a fair deal on both sides. Thanks west county Honda, I will be referring my friends to him when they look for cars.

Shelley Christian

Jason and Todd were amazing help today. Great car buying experience!

Wesley Hamm

Mr. Patrick Boeckmam was exceptional. He took great care of my wife and I. Thank you for making our trip to West County Honda a positive one.

Rundus1 andProud

I was underprepared, had never bought a car before, and completely unsure of what I was going to do. All I knew was my down payment. The sales rep (Tyler) helped me find a good, sturdy car and actively helped me over hours as I dealt with insurance and credit stuff so I could get to the financial guy (Bill). Bill was so helpful and genuinely helped me get a manageable deal on a college budget. All in all I am immensely satisfied with how things worked out. Sincerely, Chris Sims

Kevin Brown

Good people. Go see Norbert and his team for a new Honda in West County

Nathan Strubberg

I have never had a better car buying experience! I mostly dealt with Emily Garrison by phone and email. She was fantastic and very responsive to my inquiries. I was actually going to buy from another dealership because they had the best price, but they also didn't have the trim level I wanted in stock. Finally, late in the evening the other dealership indicated that they may have trouble getting me the vehicle I wanted in a timely fashion (it may take weeks). I called Emily, who was incredibly gracious when I initially told her that we had decided to go with the other offer, to see if she still had the car I wanted in stock. I only wanted to see if I could put a deposit down so they would hold the car for me since it was 30 minutes until they closed and I would be unable to come in until Tuesday (this was a Saturday). She asked me how far away I was and then put me on hold. To my surprise, she came back on and said they would wait for me! When I arrived I was met with excitement from Emily and Doc Vit. These two were staying late for me and they still showed more enthusiasm and excitement than I've experienced in even an empty showroom where I'm the lone, potential buyer! I never felt rushed, and I never felt like a burden for keeping them late. I was treated like I imagine they treated every buyer that walked through the door (during their normal business hours!). It was truly an amazing experience! I can't possibly thank Emily and Doc enough. I highly recommend West County Honda if you're in the market for a new car.

Michelle Steimann

Mike really worked with me and listened to what my needs were including the features on the car, the price, the interest rate and why I was buying the car in the first place to transition my daughter into it two years down the road. He didn’t try to oversell me, was very fair and I was very happy with the deal.

Kyle Ellsworth

Our salesman Jason was very knowledgeable and fair on our 2018 Honda Accord purchase. Would recommend West County Honda to friends and family. Great experience!

Melissa Dedert

Jason Cribbs at West county Honda sold me my vehicle. He made me feel very comfortable because he was very personable. It was like buying a car from a friend! And Jeff, our finance agent, was a delight. Very thorough and made everything very simple to understand. The whole place is inviting and somewhere you enjoy hanging out for a while complete with popcorn and ice cream! All around a happy and pleasant experience. Great place!

Julia Hilton

I was able to test drive and then negotiate most of my deal over text and phone. This was very helpful. Unfortunately, the car buying process is still a 2.5-3 hour on-site process all in. This did include very detailed information on extended warranty options and an orientation to my new vehicle.

Hunter Martiniere

Mike was an absolute pleasure to work with. He took the time to explain the details and made sure the process was as easy as possible. Some dealerships just say they are fair and transparent, but after spending the evening with Mike, there is no doubt that this dealership stands for those principles. This was by far my best car buying experience and I highly recommend working with them.

Donna Robertson

Sales staff was very helpful and patient. Great service and friendly people

Chelsie Wilson

I bought my Honda Civic from here three years ago, which was a pleasant experience. The sales team here is extremely nice. I’ve also had to bring my car to the service department for various reasons, and they are the best! They take their time talking with you about your car. They frequently come to the waiting lounge to give you updates on how much longer it will be, etc. I actually live about 45 minutes away and there is a Honda dealer closer to me, but I will always opt to drive to Honda in Ellisville. 10/10 service here!

Mel Pfautch

Jason Cribbs at West County was awesome! He greeted us right away and was professional and friendly. He did as patient and helpful. I would definitely recommend Jason and West County Honda! The staff there was great as well!

John Haefner

The best car buying experience I’ve ever had. The sales guy (Steve Yazawa) was super helpful and patient during the entire process. Worked with us every step of the way and answered every question straight-up ... no BS. Got the used car we wanted at a price we liked, and was fair with our trade in. Steve went out of his way .... after we had bought the car, to make sure the shop cleaned it up immaculate! That was what did it for my wife! She’s been going around telling everyone how good she feels about this car, and the purchasing experience! Have you ever heard of such a thing? I know where we’re going next year when we replace our Ridgeline truck!

Blake Zeloski

Mike Knollhoff was an excellent salesman. Made the experience streamlined and helped me get to my price point.

Mudit Pradyumn

Very bad experience. Dealer gave me wrong details of pricing and cars to make me interested and then the other person said no these deals are not available. Disappointed.

Mark Widdicombe

Mike is an awesome sales person. He really cares about his customers

Irina Khachaturov

We are very pleased with the quality of service. All services from the moment of choosing a car to its design were very professional. All employees with whom we are faced in the process of buying a car are very polite, highly professional in the explanations and recommendations. Thank you for the help and good work of the sales manager Jason Redman. business manager Bill Van Oyen and sales &leasing consaultant Steven Yazawa.

natalie jensen

Great service. Friendly. Fast. Fair. I went in knowing roughly what I wanted, they showed me great options and found me the car I wanted right away! We were able to get everything done so quick and easy! Now I have a gorgeous & reliable car!! Also if you're looking for a great salesman find Nate, very sweet & helpful!

Dawn Piekutowski

Great buying experience! Prices and trade in were fair and quick.

Nick Bush

My experience at west county Honda was awesome. Clayton and Jeff were a great help, they were straight forward and took care of my car buying experience quick and painlessly.

Mary Ulrich

West County Honda was the BEST! Ease of purchase, exactly what I needed, and worked the finances to meet my needs! Jason Cribbs was my salesman and I just bought a BRAND NEW 2019! So happy!! Thanks so much West County Honda!

Chris K

Went in in Monday night to look at a new Pilot. Our CR-V lease is up in a week and was prepared to lease a Pilot last night. We were in the showroom and in the lot for 20 minutes and we're never even acknowledged by anyone. They weren't busy. The sales manager was too busy sitting at the back counter to even look up and say hello. These guys inundate us with flyers and advertising but when I came in ready to buy they couldn't even say hello. Now I understand why I buy from Bommarito Honda. Called my previous salesperson, got a fair price over the phone and will pick the car up on Saturday. So I'll drive 30 miles to Hazelwood instead of 2 miles to West County and you should too.

Chris Grassi

Fantastic experience. Patrick B was easy to work with, informative, respected my time and provided all the information I needed. I didn't feel rushed or that the dealership was pushy at all.

Jack Becker

Nice job

Trinita Bell

Very friendly, attentive and not to aggressive. They were very responsive to my questions & really professional

Taylor Gemperline

Our Salesman was personal and real with us, while making us comfortable as would be expected at a major dealership. Our car was in great condition and the financial manager was fantastic. Great experience for us.

Ginny Zarinelli

I just traded a car in at West County Honda and thoroughly enjoyed my experience and love my new car. Sarah was an outstanding sales person and found the car that fit my needs. The General Manager, Josh, took a genuine interest in me and ensuring I was satisfied with my sale. The Finance Manager, Bill went the extra mile to meet my expectations. All other staff were friendly and asked if they could be of help. In all this was the BEST experience ever in buying a car.

ALANA HORAN

On Tuesday, September 10th I tried to go online to make an appointment to bring my Honda Odyssey in for an oil change and 30,000 mile maintenance. After attempting to navigate the online site myself with no luck, I chatted with one of the online assistants and was again directed to make an appointment online. I finally called and come to find out they do not do online appointments anymore. I thought to myself two things, why is that still an option on your website and why are the online assistants still directing people to the online system. I explained to the lady who took my call that I needed to schedule an appointment for an oil change and 30,000 mile maintenance. She asked when and I said well I can do a Thursday afternoon or a Saturday. I have three children who all have different activities throughout the week. We agreed on 10 am on Saturday, September 14th. Fast forward to Saturday. I pull up at 9:20 am to drop my car off. When I pull forward the gentleman that came to the door was asking me about mileage and my reason for my appointment. I tell him my mileage and that I am here for 30,000 mile maintenance and an oil change. He asked if I can step inside and someone will be with me shortly to check me in. I stand inside for 10 minutes, no one comes to check me in. I finally go outside and explain that I was here to drop my car off for an appointment and I have to leave, but no one has come to check me in yet. The man apologizes and said they are short staffed because someone walked out the day before with no notice. I tell him I understand, but need to go because my daughter who is waiting with my husband other kids in the parking lot has a softball game that we will be late for if we don’t go now. I give him my name and number, but explain my number is the one tied to the system for the car, but to please call my husband and wrote down his number. I leave and neither of us hear anything for hours. I, not my husband, get a call right before 2pm saying my car is ready and they close at 4 pm. We get there to pick my car up at 3:45 pm and come to find out they had only done an oil change!!! They claim they had no record that I was there for 30,000 mile maintenance. My husband explained that I told two different people that was what I scheduled along with a routine oil change. The guy gave a $6 discount on the oil change. Six dollars does not change the fact that not only do I not have the maintenance needed on my car, I have to bring my car back for another appointment entirely. I AM SO AGGRAVATED AND DISAPPOINTED!!!

Reyna Alfaro-Joya

Have gone three different times to get my oil changed. One time I set up an appointment and the other two I just dropped in. Each time I was an estimated an hour to complete the service. Each time I was presently surprised with them completing the service around 30 mins. I have gone during the week and once during the weekend. The gentleman that checked me in was extremely professional and friendly. I personally would recommend if possible to set up an appointment and was told that by the staff to make it easier on the customer. I also liked that they followed up a few days later to check if I was happy with the service. Would recommend this location.

Jose Sanchez

Very helpful team that helped us get into exactly what we wanted! Thank you Darrel!

Steve Hackmann

My salesman Mike was friendly and knowledgeable. I got a great deal and an awesome warranty with no hassles. I felt confidant I was getting treated fairly. Would definitely come back.

Larry Price

Kris Rajagopal was my sales associate. He was very knowledgeable and willing to work to find a price and vehicle that worked. He took every step he could to help me out. This is my wife's and my 3 vehicle purchase through West County Honda, we have yet to be displeased.

Anthony Santos

Professional environment.. management staff is eager to take care of customers and offer an excellent buying experience!

Allison Brown

Stephen Yazawa and Bill Seifert were both super helpful!

Fran Smith

We had a very good experience purchasing a new CRV from West County Honda. The salesman was helpful and professional. I appreciated that we were not high pressured into making the deal. We really like the new CRV and expect to return to West County Honda when we're in the market for another new car.

Marcus Cohn

An excellent dealership. My salesman was wiling to take all the time I wanted and there was no pressure to buy anything. Took a test drive and he made sure I could really test the car. Went through all the differences from one trim level to the next.

BETH RUTA

Jason Cribbs was wonderful! He was fair and made the process very easy.

Robin B.

This was my very first time visiting West County Honda for my oil change service. Jason B. was my service advisor and he has displayed a top level of professionalism. My wife and I also enjoyed a popcorn while we were waiting. Staff members were super friendly and will visit again.

Ja Ni

Excellent service! Didn’t feel any salesman pressure and they were flexible to make what wanted work with our budget. Highly recommend. Patrick and Jason worked with us and both great.

Connor Brickler

Buying my first car was made very easy by the staff at west county Honda it was an excellent experience

Vishal Kumar

This place is amazing. I tried every Honda dealer in St Louis. This place actually gave me an amazing deal than all of them. If somebody asks me to buy a car again or refer a friend I would refer them to West County Honda.

Joshua Kantola

Steve made it super easy to get into my new vehicle, thank you for all the help!

Janet Abrams

I purchased a Honda Accord from Mike Knollhoff. He gives exceptional customer service, a great deal, and is honest, caring and sincere. My husband went to him also and purchased a HRV. Had the same great service from Mike. He takes care of his customers after the deal also. He helped with a service issue and went above and beyond to help. Mike Knollhoff is A++, and the best of the best. We will not go to any other dealership.

Julie Atwater

The salesman really listened to our needs and the price point where we had to stay and came up with solutions so we could purchase our CRV

Kareem Lahai

Called the ask questions to possibly get some help and right off the back the advisor had zero interest in speaking with me. She kept sending the service person back and forth until I actually had to ask him, “ if there was a reason why I couldn’t just speak to her directly and explain the issue.” He finally transferred me. She answered in a huff and obviously annoyed. She cut me off when I tried to explain the issue and did not seem to understand nor want to understand the problem. She just kept talking down to me acting like I wanted something for free or something. Kept advising me to make an appointment in which I already did. I gave up and after the 5th time she said something condescending or spoke in a manner like I was an imposition. Okay, fine at that point I will take my service else wear.

Kenneth Bennett

I stopped in to look at the new Accord and left with one thanks to Sorle. She is a very personable, professional, and knowledgeable sales person. She managed to get me the deal I wanted. Everyone I met at the dealership were great. I look forward to checking back in with them at my maintenance visits.

Kristen Mittelbuscher

Spencer was great and extremely helpful and helped me get a car.. His sales manager Jason was also extremely helpful. Thank you guys so much!